trek bike store kansas city

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Trek Bicycle Store of Kansas City - Bikeshops, Shawnee, Kansas

Excellent shop with great service. Also dealers for Serotta and Yeti

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1) Was not greeted 2) Ignored 3) Left after 10 minutes 4) Won't be back!

Customer Service

Terrible. There were two other customers besides myself. As I walked through their bike selection (at least 3 times), there were two guys in the service area with arms folded on their chest watching me wing it on my own. I left after 10 minutes of being ignored. What a lousy experience that was! I felt like I was invisible. Sad, because I had done my research and was ready to purchase a new Trek.

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I understand when a shop is busy, it is difficult to satisfy every customer. They wern't busy, they had employees standing around doing nothing. It was like I walked into the Post Office to mail a package, and everyone went on break....except I was prepared to make a major purchase.

Decent selection of quality gear, especially given the size of the shop.

This is the true strength of the store. They take the time to understand your needs as a cyclist and then offer suggestions based on your input, even steering you to a less expensive option if they feel it will serve your needs.

Great store, excellent wrenches, wonderful support for the cycling scene in the Kansas City area.

Excellent customer service! I've dealt with Marco, Sean, Scott, Dean, Tom, Bill, Ariel and a few others (can't remember their names) and they are always helpful and honest. I was in there today working up a new bike through the Trek crash replacement program and the manager (Scott) was very helpful. Unlike many shops, Scott didn't default to the most expensive option when I asked his opinion on something. In fact, he described in detail why he thought less expensive options would be better in some cases. During my visit today, he even recommended to another customer to buy an item at another store (a non-cycling store) as the customer could get the same thing at a cheaper price there. In all, I've had very positive experiences at this store.

The manager was very rude and hostile. I went with the full intention of buying a new bike on site and he made my experience hell. I ended up not buying a bike there and will go to Bike America. Just can't say enough how rude the manager was.

The manager made my new bike experience hell. He was very rude and inconsiderate.

Nice shop with a good variety of parts and bikes. The staff is knowledgeable and helpful. The are very good at supporting the local cycling scene. Bringing in Trek and Fisher bikes to demo days at Shawnee Mission park was a good way to test their products out.

Staff is knowledgeable and helpfull. I don't know why the other reviewer thought they were not helpfull. Every time I have been there they have been friendly and helpfull.

One of the few shops I frequent in the Kansas City area. If you ride a Trek, Fisher, or brand they carry this is the shop to visit.

The physical store layout from a customer shopping experience is pleasurable and there is certainly a large selection of bikes and accessories, even though I am surprised at how many of the Trek lower end models are produced overseas such as in China. As the American consumer has learned product and safety quality is of a very low caliber with prices that are reflective of American produced goods.

From a pure customer service perspective regardless of what industry you are comparing this store too; it has one of the poorest. They do not appear to have a customer care approach or an initiative to provide any. On average, no one greets you upon entering the store and sales support is sparse at best. I saw very few smiles and an almost disinterest in understanding your needs or interests. I can only assume that the store caters to a high end customer that spends way over what the average customer does so there is no need to strive to maintain a relationship with the general public.

Large, well-lit, nice show room with plenty of goodies to drool over. Mostly this stuff is on the pricier side, but it's also very nice gear. To put it differently - there is a significant gap between the quality of bicycle at Target compared with the quality of bicycle here. They have enough bike gadgets, apparel, and parts on display, though it's not the hugest selection depending on what you're looking for. But still, I say "enough" because they only seem to carry good packs, good pumps, good grip tape, etc (no reason to keep 8 wal-mart grade pumps and then 3 good pumps... they stock just the 3 good pumps, for example).

Overall very nice. A+ guys! I haven't had a tune-up here, but I saw plenty of people wheeling bikes out of their service area when I was in there, and everyone seemed pretty pleased (except for one guy who brought in a wheel so bent they couldn't possibly have fixed it ... bummer, dude).

I can *maybe* understand why some of the people who left lower ratings might have thought these guys were snobby, but seriously guys I think you felt that way because you felt your gear was inferior or something. I have a couple of schwinn bikes and some gadgets that are perfectly fine for my taste and style of riding, though this shop would never carry them (not high enough quality). That doesn't mean they're snobby or elitist - they still "talked shop" with me without making me feel small or dumb.

Concept Store, with a big focus on Trek brands.

The right person at the right time can be good.

Been in once a week for a couple of weeks looking for some basic stuff. Replacement cleats. 105 Der. No go. This seems to be a pattern for a while. Lots of bling bikes, but everyday stuff unavailable or special order.

Large shop. Good inventory of Treks compared to anyone else in town.

Very helpful.

I went to this store today. I had read the two harsh reviews but wanted to see their selection of Trek hybrids. I was welcomed and helped very quickly. The lady that helped me was very helpful and knowledgeable. They were pretty busy and they still helped me out. I did not buy anything but felt that I should share a good experience non the less on here.

just to debunk some of the previous reviews on this shop. i cant think of one mechanic who DOESN'T ride offroad. As for the sales staff, 75% of those guys and two of the 3 gals race off road. one of the gals races cross, so i'll consider that 'off' road. therefore, the comment that the trek store of kc has some kind of bias against the mtb persuasion is, well........ludicrous. there's plenty of bike geeks in that shop that will talk your ear off about road, mtb, commuting and touring. and FYI, the shop is CROSS' crazy. so for those that have had issues in the past, i know that mngment would love to here about it, because if there is one thing that shop is, it's 'bike' crazy. and they are happy to make their customers just as bike crazy. this shop truly wants the community involved with cycling, no matter if its racing, commuting or just trying to get back in shape. they really care about the community they are apart of. p.s to those former customers that have left unhappy, if it means enough to you, scott, tom, sean or any employee would be happy to here your comments and would love to try to make it right. no sense in being bitter, its bikes man! ITS SUPPOSE TO BE FUN!

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Trek Bicycle Shawnee is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes...

Website: trekbikes.com

Phone: (913) 631-6800

Cross Streets: Near the intersection of Shawnee Mission Pkwy and Melrose Ln

10412 Shawnee Mission Pkwy Shawnee, KS 66203 6332.72 mi

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Yelp Reviews

4.5 34 reviews

Every time I go to this particular Trek store the staff is very helpful and don't try to sell you something if you don't need it, they checked my tire and I assumed they would need to replace my... More

Moved here from out of state, movers brutalized my trusted 1996 MTB baby. With older technology, I wanted to be sure to find someone who knew how to help. Grayson was AWESOME -- patient,... More

Been going here awhile. Actually have brought two bikes in the past few weeks. Large store with wide selection. They had tubes and tires I needed and installed front and back on the spot. Very... More

Humble and helpful staff. They do quality service and have even done quick little fixes/ adjustments on my bike for free. That's what buys you a loyal customer. I've visited other bike shops in... More

Had them put cleats on my shoes and they made sure that they fit before I left the store. Cole was incredibly helpful and friendly. Will be coming back. More

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Trek Bicycle Shawnee | Trek Bicycle Shawnee

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• 10412 Shawnee Mission Pkwy
• Shawnee, Kansas, 66203  United States
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Trek Bicycle Shawnee is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and a great place to reserve a rental bike for your next two-wheeled adventure. We’re conveniently located just off I-35, where we’re lucky to be near some awesome places to ride, like the Shawnee Mission Park trails. Our team is passionate about getting more people on bikes, which is why we host shop rides and clinics, support local events like the KC Women’s Dirt Summit, and more. Whatever your experience level and however you like to ride, we welcome you to stop by our bike shop, meet the team, and see what we have to offer. We can’t wait to ride with you!

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Find a lower price on an identical product at a local authorized Trek retailer’s store or website? We’ll honor it! See store for details.

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Our skilled technicians will service your bike within 24 hours, or we’ll give you a loaner for free.

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