tui staff travel contact number

TUIfly Belgium

Staff travel information

TUIfly Belgium flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for TUIfly Belgium flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

Submit your notes

Add your tuifly belgium staff travel notes to stafftraveler.

Please note that this form is  not intended to ask staff travel related questions .

Only use this form to add TUIfly Belgium tips & notes to the StaffTraveler Airline Notes database.

Questions submitted through this form cannot be answered, as StaffTraveler is not associated with TUIfly Belgium.

Please note that this form is not intended to submit staff travel related questions as these cannot be answered.

Making staff travel easy and stress-free, like it should be!

Your Benefits

It’s all about you.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits, so we can help you to live your best life at TUI.

We Work For You

Flexibility at TUI

• Flexible ways of working
• TUI WORKWIDE – You can take part in workations** to combine work and play with a holiday package
• The opportunity to buy extra annual leave on top of our generous entitlement with TUI Time off*
• Money off your holidays with TUI**
• Opportunities to grab bargains with our late holiday offers
• Exclusive holiday offers
• Family & friends discount on our holidays
• Discounted travel insurance and foreign exchange
• Pension scheme
• Transport discounts
• Payroll giving so you can donate to a charity (or charities!) of your choice
• Information and access to benefits and discounts through Be Rewarded More *Depending on your role **Depending on length of service

Health & Wellbeing at TUI

• Employee Assistance Programme
• Permanent Health Insurance*
• Private Medical Cover*
• Health Cash Plans
• Life assurance
• ABTA Lifeline
• Financial Wellbeing Portal
• Cycle to Work Scheme
• Whole host of wellbeing focused activities as part of monthly Wellbeing Days
• Regular virtual exercise, meditation and mindfulness sessions *Depending on your role

Lifelong Learning at TUI

• Great induction programme so you feel embedded in our company straight away
• Power Hours – Virtual sessions hosted by experts available to join. This can be anything from the normal ‘objective setting’ to the more unusual ‘Elephant, Dead Fish and Vomit’
• Wide range of training/development courses hosted in our Learning Lounge
• Monthly L&D newsletter, Look@Learning, to ensure you never miss out on an opportunity
• Internal progression opportunities
• Secondment opportunities
• Volunteering opportunities to make a change in your communities

We are Family

Team Spirit at TUI

• Huge culture of care across our organisation
• Recognition opportunities – eCards, vouchers, awards ceremonies
• Long service awards
• Individuality celebrated throughout TUI
• Employee Network Groups – The TUI Equality, Diversity and Inclusion Group, The TUI Muslim Network, The TUI Jewish Network, The TUI LGBTQ+ Network and The TUI Disability Employees Network
• Diversity & Inclusion open forums to join in
• Member of Inclusive Employers

We Are Innovators

Our journey to digitalisation

• Fast paced, future growth
• New technology available
• Seamless colleague experience
• Virtual programmes to aid colleagues
• Different and unique products and services available

“As a working parent, having a work-life balance is really important to me. With our new hybrid ways of working, I now have the flexibility to do the school run and not rely on childcare support. My children now don’t have to leave the house at the crack of dawn and this gives us all a better quality of life and start to our day!”

“There are opportunities to explore different roles within the company. Plus, you always get support and encouragement from your manager to do this.”

“The company culture is spot on! Everyone here is so helpful and friendly. Also, I enjoy knowing that everyday will be different working at TUI. I love seeing our customers get excited about going on holiday and knowing I have played a part in them making memories.”

“The people that work within the company make it great! Everyone is so warm, welcoming and supportive. TUI values the people that work for them and that there are lots of opportunities to develop here.”

We use cookies and other technologies that are necessary for services and functions on our website.

In addition, and to the extent you consent and select „Agree“, our third-party partners may also set cookies on your device and use other technologies to collect personal data [e.g. IP address] from you and suggest personalised content and perform measurement and analysis on or off our website. This may also involve data transfer to third countries [e.g. USA], where the level of data protection may deviate from the EU level and access by authorities there cannot be ruled out.

You can find more information under „Settings“ and decide which cookie categories you want to reject or accept. You can also revoke your decision at any time via „Cookie settings“ [in the footer of the website] by switching off the categories. As far as you select „Reject“ and refuse your consent, no individual offers can be made, only necessary cookies are active.

For further information, please see our cookie information , data protection and imprint .

Use the „Status“ slider to determine yourself which cookies we are allowed to set. Save your settings with the „Agree“ button. You can change these settings at any time.

You can find further information on the use of cookies and the possibility of changing your settings at any time in our Cookie Notice .

EMPOWER TO DRIVE DEVELOPMENT

• Responsibility
• Sustainability

Tourism is the main force for development and prosperity in many parts of the world. It creates employment, provides education and drives up social and environmental standards.

We will ensure that local people and communities benefit from tourism and the local supply chain. We will empower a generation of changemakers by helping them acquire the new skills and knowledge they need to transform the tourism industry.

• Support TUI Care Foundation

FOCUS AREAS TO EMPOWER AND DRIVE DEVELOPMENT

BUY LOCAL FIRST

Develop an ambitious local sourcing strategy that strengthens links with local suppliers and creates new income opportunities for the local community.

COMMUNITY FOR CHANGEMAKERS

Build an online community for TUI partners to inspire and engage them in driving the sustainable transformation of the tourism industry.

SOCIALLY FAIR

Foster inclusive growth by protecting human rights across our global supply chain and building the best place to work for all our colleagues, with a committed focus on equality, diversity and inclusion.

Help to fill the sustainability skills gap in the tourism industry with the TUI Sustainability Academy – a digital learning platform for all.

SUPPORT TUI CARE FOUNDATION

Deliver greater benefits to destinations by raising funds to help TUI Care Foundation drive positive social and environmental impact in tourism communities.

Explore more

We want to help to fill the sustainability skills gap in the tourism industry with the TUI Sustainability Academy – a digital learning platform for all, including our colleagues, partners and anybody working in tourism. We want to give people the opportunity to increase their knowledge and skills so they can actively contribute to driving the sustainable transformation.

We want to deliver greater benefits to destinations by raising funds to help TUI Care Foundation drive positive social and environmental impact in tourism communities. TUI Care Foundation’s  mission is – ‘Building on the positive impact of tourism, the TUI Care Foundation leads the way in protecting the natural environment and empowering lives in travel destinations’. 

TUI Travel unveils staff discount plan

TUI Travel is to launch a new concession scheme offering discounted package holidays and flights for the 19,000 staff working in its UK and Ireland division in April. The move is part of a benefits harmonisation exercise following the 2007 merger of First Choice Holidays and the tourist division of TUI, owner of Thomson Holidays.

From April, all head office and airline employees will be entitled to a discount of between £500 and £1,750, depending on length of service. They will be able to redeem this against 70%, 50% or 25% of the total price of a holiday.

Staff in the company’s retail division, as well as those based overseas, who are either new joiners or who are former First Choice employees will be entitled to discounts of between £300 and £1,000 depending on length of service. Dione Mathias, reward manager at TUI UK, said: “We have opened it up to a lot broader types of holiday.”

All employees in each of these arrangements can purchase holidays through the concession scheme from their pre-tax salary, thus saving on national insurance and income tax.

Further arrangements for former Thomson retail staff will come into effect in April 2010.

TUI Travel is still finalising the details of all schemes with HM Revenue and Customs.

Employers adapting defined benefit pensions to avoid scheme closure

Tax-free tobacco perk for usa-based foreign diplomats, remunerating international benefits advisers, workers fear job losses, mark cook, head of captive consulting for employee benefits at towers perrin: captive insurance can pay off for employers, exclusive: national deaf children’s society introduces cancer support for staff, the industry club becomes 100% employee-owned, 56% of staff rely on workplace benefits to buy essential items, what will new guidance mean for menopause support in the workplace.

I am a retired member trying to book a discounted Holiday and having phoned 0800 7834685 at 1200 on Friday 16/8/13 I was greeted with a recorded message which said the office is now closed, the opening hours are Mon-Sat 0930 to 1730. So why is the message playing at midday on a Friday?

My brother has recently been to Les Menuires to visit me and is now looking at booking a week here in the ski season My area manager ( Ben shin ) was speaking to me just the other day & mentioned that with me working for TUI i good discount for my family. Here are 3 dates that he has looked into… He is very keen to get booked, so please could you let me know asap. Hotel… Les Bruyere’s Dates… 07-02-15 14-02-15 21-02-15 Tour opp… Thomson ski & snowboard holidays

Threaded commenting powered by interconnect/it code.

Staff Travel

Find out if you are eligible for travel passes when you retire.

Please note:

• If you left service through voluntary severance, the criteria for travel facilities are different from those detailed below. Please contact Staff Travel for further details
• If you were dismissed from TfL, you are not eligible for travel facilities
• If you were granted an immediate enhanced ill-health pension, you may be credited with up to an additional five years to count towards your total service
• If you are a partner of a retired member of staff who has died, you can keep any retired travel facilities already issued
• You must hand in your Staff Oyster card and any other staff passes to your line manager on the day you leave TfL

You may also be eligible for free or reduced rate travel facilities through your local council and should contact them for more details.

Once we have confirmed that you are eligible for retaining travel facilities in retirement, your passes will be reissued as retired versions and sent to your home address.

We aim to issue retired passes to you before you leave TfL or, at the latest, within two weeks of you leaving.

Retired Staff Oyster card

You are eligible for a Retired Staff Oyster card if you:

• Are a TfL employee, and
• Retire at age 50 or over, and
• Have at least 20 years' service with a participating employer or successor to London Regional Transport

If you are eligible for a Retired Staff Oyster card and your nominee has a Nominee Oyster card, they will also be issued with a Retired Oyster card.

You can use your Retired Staff Oyster card on the services described in the conditions of use, which will be sent with your card. You can also:

• Get a third off Thames Clipper River Bus services by showing your Retired Staff Oyster card when you buy a ticket
• Pay a reduced fare on IFS Cloud Cable Car if you show your Retired Staff Oyster card when you buy a Boarding Pass

If you started working for London Transport before 1970, the following conditions of use apply:

Retired Privilege Ticket Authority Card (PTAC)

You are eligible for a Retired Privilege Ticket Authority Card (PTAC) if you:

• Are a TfL employee and entered service before 1 April 1996, and
• Had a staff PTAC with London Regional Transport, London Underground Limited or were in an administrative or management grade with London Buses

If you are eligible for a Retired PTAC, you can also get one for:

• Your partner if they already have a Partner PTAC
• If your children had an All Rail PTAC, they will be issued with a replacement All Rail PTAC when you retire
• Your children will be issued with a TfL rail PTAC if your partner opted to have a retired Staff Oyster card rather than a PTAC. TfL rail PTACs do not allow priv-rate travel on National Rail Services

16+ Dependent Child PTACs are valid for 12 months and expire on 31 December. They can reapply for their PTAC each year, provided they can provide evidence that they are still in full time education, using the annual reissue application form. 

Privilege rate pay as you go

If you have a Retired PTAC, you can apply to use pay as you go at priv rate on National Rail services where pay as you go is accepted. Your partner and dependants can also apply if they have a PTAC.

Applying for privilege rate pay as you go

You need to get the privilege discount set on another Oyster card - it cannot be set on your Retired Staff Oyster card. Before applying, you must read all the information on the Oyster card privilege discount application form: 

If you, your partner or dependants already have an Oyster card/photocard , you must:

• Complete the Oyster card privilege discount application form
• Send it to Staff Travel for authorisation

As well as standard Oyster cards, privilege discount can also be added to 11-15, 16+ and 18+ Oyster photocards.

When you get the authorised form back from Staff Travel, take it to any Tube station with your PTAC and ask a member of staff to set the privilege discount on your Oyster card or Oyster photocard. You will also need to add some credit to cover future journeys.

If you, your partner or dependants don't have an Oyster card , you must:

• Apply for an Oyster photocard , if required
• Take your completed authorised application form with the PTAC to a Tube station
• If required, get an Oyster card (you will need to pay a refundable £5 deposit) and ask a member of staff to set the privilege discount on it. You will also need to add some credit to cover future journeys

Under 16s must have an Oyster photocard for pay as you go travel at privilege child rate. They need to take their Oyster photocard to a Tube station with the authorised application form and ask a member of staff to set the privilege discount.

Note that not all privilege discounts can be set on all types of Oyster card/photocards (see below).

You can apply on behalf of your partner and dependants.

You cannot apply online.

Setting the discount on an Oyster card

The privilege discount can only be set on certain Oyster cards, according to the type of PTAC held.

The  privilege discount for retired staff  can only be set on a standard Oyster card.

The  privilege discount for dependent children aged over 16  can be set on:

• A standard Oyster card
• An 18+ Student Oyster photocard
• A 16+ Zip Oyster photocard (All Rail PTAC only)
• An 11-15 Zip Oyster photocard (valid until 30 September after the holder's 16th birthday)

The  privilege discount for dependent children aged under 16  can only be set on:

• An 11-15 Zip Oyster photocard
• A 5-10 Zip Oyster photocard*

*5-10 Zip Oyster photocards allow free travel on most National Rail services in London where pay as you go is accepted, as well as all TfL's rail services. You will only need to set the privilege discount on a 5-10 Oyster photocard if your child has an All Rail PTAC and wants to use child-rate privilege pay as you go to travel on:

• Southeastern high speed services between St. Pancras International and Stratford International
• Gatwick Express services between London Victoria and Gatwick

Child-rate privilege discount can't be set be on a standard Oyster card.

The  privilege discount for partners  of retired staff can only be set on:

It can't be set on a Zip (16+, 11-15 or 5-10) Oyster photocard.

Once the privilege discount has been set, you will be able to add credit to it:

• At Tube, DLR, London Overground, Elizabeth line and National Rail stations
• At Oyster Ticket Stops
• Online . If you do not already have an account, you can create one
• At  Visitor Centres

The privilege discount will expire when your PTAC expires. Your replacement PTAC will be posted to you. You then need to take your new PTAC with your Oyster card or Oyster photocard to any Tube station to get the privilege discount renewed.

You do not need to pay a fee or complete another application form to do this.

Privilege season tickets

Retired staff cannot buy privilege season tickets for their own use.

You can still apply for a privilege season ticket for your dependent children if they:

• Have a valid PTAC, and
• Are using it for education purposes - that is, travelling from home to and from school, college or university

You can apply using the privilege season ticket application form. You must do this at least 20 working days before the start date.

• Send the completed application form to Staff Travel for authorisation
• The application form will be returned to your home address
• Take the authorised form to a National Rail station to buy the ticket

Staff Travel Cards

A Staff Travel Card (STC) gives you unlimited free travel on most National Rail services for one day (restrictions apply). These travel cards have replaced the system of free tickets.

You can apply for an STC if you:

• Started working for London Transport (excluding staff employed by London Buses), London Regional Transport, or Docklands Light Railway before 1 April 1996
• Have a 1st class PTAC

You need to complete an STC application and send it to Staff Travel at least 20 working days before you need it.

It will be posted to your home address.

Using your STC

Instructions setting out where and how to use your STC will be sent with your card. You can only use your STC on National Rail services. 

Each card has a series of boxes. The number allocated to you depends on eligibility, based on your employment terms and conditions, and your pay band (grade).

The allowances are:

• Pay band four or above - 6 or above
• Pay bands two and three - 4 boxes

Each dated box allows unlimited free travel on:

• Up to midnight on the next day
• After 22:00 hours on the day before (if you are making an overnight journey)

Before you travel

The boxes must be completed in accordance with the Conditions of Use, and instructions that come with the STC. You must fill in the appropriate box for the STC to be valid.

You must make sure that the day and month of the journey is clearly entered in ink in an available box on your STC. Make sure you use a zero in front of single digits e.g. 7 August would be 07/08.

The boxes must be used in number order.

Using your STC for free journeys on National Rail services

Once your STC has been dated, it is your ticket.

During the period your ticket is valid, you do not need to travel continuously; you can make any number of journeys up to midnight the next day.

Only the person named on the STC can use it and the holder must carry their PTAC with them when using it to travel.

Booking your seat

If you want to book a seat, you must do this at a National Rail ticket office; you can't book seats over the phone or online.

You will need to show your STC and PTAC. Your seat will be reserved for you on the day you want.

Free travel on ferries and in Ireland

If you have an STC, you can apply for tickets to travel for free on:Stena Line ferries to:

• Cairnryan - Belfast
• Fishguard - Rosslare
• Holyhead - Dublin
• Harwich - Hook of Holland

Irish Railways

The number of free journeys you can book depends on the number of boxes on your STC. You can make:

• One Irish and/or Stena Line journey if you have four boxes
• Two Irish and/or Stena Line journeys if you have six boxes

Ferry travel

You must complete the application for free travel on Stena Line.

Reservations are compulsory on all sailings.

All crossings tend to be exceptionally busy throughout the summer months, Christmas, New Year, Easter, Halloween and Bank Holiday periods.

You are advised to book as early as possible as space for free travel is subject to availability. You can ask for an alternative sailing if your first choice sailing is full.

You cannot book at the port on the day of departure.

All Stena Line services are standard class.

You will need to pay any port taxes. There are shown below in each direction:

*Can only pay this at Harwich.

You should check in at least 45 minutes prior to departure on all routes except Belfast - Liverpool where you need to allow 90 minutes.

You are advised to book as early as possible as space for free travel is subject to availability. The Conditions of Use for Staff Travel Cards apply.

Once completed, you need to send the form to Staff Travel who will authorise it and forward it to Stena Line for processing. The form will be returned to you with a booking reference. You need to take the form, your STC and PTAC to the port when you travel.

You must complete the application for free travel on Irish Railways, which gives more information about eligibility.

Once you've completed the application form, send it to Staff Travel who will authorise the application and forward it to Irish Railways. Please note:

• The form must be received by Staff Travel 6 weeks before your intended travel date
• Tickets can be valid for a maximum of 1 month from the date of the outward journey

Irish Railways will send the tickets to TfL Staff Travel, who in turn will post them to your home address. You will need to carry your STC and PTAC with you when you use your free ticket on Irish Railways.

The Conditions of Use for Staff Travel Cards apply.

Annual renewal

Staff Travel Cards are issued in April each year and will be sent to your home address by Staff Travel. You can use your STC from 1 April to 30 June (e.g. 1 April 2017 to 30 June 2018). You will therefore have two valid STCs for three months of each year. You can use either to get free travel during this time, if you have available boxes on your STC

You can only use your STC on National Rail services in line with endorsement no.11 printed on the card.

Travel restrictions for free and privilege travel

Using free and privilege tickets on National Rail services and Stena Line are subject to restrictions. The current restrictions are detailed in the document below. 

For more information, please contact the operator. 

Other travel discounts

If you have a Retired Staff Oyster card, you can buy discounted tickets to travel on Eurostar for yourself and five companions, as shown below.

London to Rotterdam and Amsterdam

The one way fare is £35 in Standard Class and £60 in Standard Premier.

Alternatively between the Netherlands and Brussels you can book on Thalys trains at public fares, on www.eurostar.com  

To book, call 03448 224888 , at least seven days before you want to travel. Tickets are subject to availability.

Tickets are non-exchangeable and non-refundable. You must print them at home or use a self-service ticket machine.

You must travel with the group and can take up to 5 companions.

You cannot book tickets to travel on Fridays between 17:30 and 19:00. 

You must take your Retired Staff Oyster Card and photocard and show this to a member of staff when asked.

Privilege Ticket Authority Cards (other services)

If you have a PTAC, you can get discounted travel on Wightlink and Stena services, and some other rail services. These are detailed in the document below and are subject to restrictions, which are available from the operators.

Bus services outside London

You may be eligible for a National Concessionary Scheme Pass which allows you to travel free on all bus services in England. Contact your local council to find out more.

Retired staff whose Retired photocards are endorsed 'also available on former Country Bus Services routes' can travel free on any journey on bus services detailed in the document below. 

Lost, stolen or damaged passes

Lost or stolen passes

If your Retired Staff Oyster card, PTAC or Staff Travel Card is lost or stolen, contact Staff Travel to report the loss.

To replace lost or stolen nominee or dependent children passes, call to report the loss then complete the lost/stolen replacement application form and send it to Staff Travel.

• Nominees: Include proof that your nominee still lives at the same address as you
• Dependent children: Some passes require proof that the children are still in full time education

Lost and stolen standard Oyster cards and Oyster photocards with privilege discount should be reported using  your account  (if you have one), or by calling Customer Services on 0343 222 1234 ( TfL call charges ).

All lost and stolen Oyster cards will be stopped so that they can no longer be used.

Staff Travel will post your replacement passes to you. An administrative fee may apply.

Oyster card not working

If your Retired Staff Oyster card stops working, email  [email protected]  to ask for a replacement.

If your partner's Nominee Oyster card stops working, you will also need to write to Staff Travel and provide proof that your nominee still lives at the same address as you.

If your standard Oyster card with privilege discount stops working, you need to call Customer Services on 0343 222 1234 ( TfL call charges ) or ask for help at a Tube station.

Change of circumstances

You can change your nominee pass to someone else by:

• Completing a new Retired Nominee Oyster card application form (available on request), and
• Attaching proof of address and sending it to Staff Travel

You should also return the current Retired Nominee Oyster card. If you can't do this, you must report it as lost/stolen/withdrawn, stating why you can't return the pass.

If your circumstances change e.g. you change your address, please advise Staff Travel at:

Staff Travel Floor 1 14 Pier Walk North Greenwich London SE10 0ES

Email:   [email protected]