bcd travel emergency number

Travel Insurance

to Purchase Travel Insurance

There are hundreds of circumstances that could cause you to cancel your trip, return home early or force you to seek emergency medical treatment while traveling.

To demonstrate the importance of purchasing travel insurance, and emergency travel services, here are 10 common examples of what could go wrong.

• It's 10 p.m. and you and your immediate family arrive at the airport for a connecting flight, only to find that your flight has been cancelled. Who can assist you with finding new flights to get everyone home?
• Your bag was lost with your insulin inside. You need help to locate your bag as soon as possible and have your emergency prescription filled. Who do you call?
• Your first visit to Europe, and your passport and wallet are stolen. Where do you turn for emergency cash, and how will you get your passport replaced?
• You're involved in an accident and adequate medical treatment is not available. Who will help arrange and pay for a medical evacuation?
• If your sister-in-law becomes seriously ill and you must cancel your trip, what happens to your non-refundable deposits or pre-payments?
• You arrive in Jamaica and your luggage doesn't. If it's lost, who will help you find it? If it's delayed, who will pay for your necessities? If it's stolen, who will pay to replace it?
• Your cruise line, airline or tour operator goes bankrupt. Who will pay for your non-refundable expenses? Who will help get you to your destination?
• You're walking down a street in Rio and twist your ankle. Who can help you find an English-speaking physician?
• Three weeks before your scheduled arrival, a terrorist incident occurs in the city to which you are planning to visit. Who will pay if you want to cancel your trip?
• You are at a beach resort in North Carolina, and you are forced to evacuate due to an approaching hurricane. Who will help you evacuate and who will reimburse your lost vacation investment?

Protect your vacations by purchasing travel insurance.   Ask a BCD Leisure Specialist for assistance in selecting the best coverage for your travel needs.

Contact Information

Travel services.

Please contact travel services If you have a confirmed (or on hold) ticket and are ready to book your travel.

UC Travel Center

• [email protected]

Email is not monitored after working hours, Fridays, weekends, and holidays.

Phone numbers are available from 8:00 am to 5:00 pm PST:

• 310-206-2639, press #2
• 800-235-UCLA (8252) (outside the US)

24/7 phone services are available for calls after working hours, however additional fees will apply.

Please refer to the UC Travel Center Services Fees page for fee details.

Please refer to the bottom of your ticketed itinerary for a list of 24/7 phone numbers.

• [email protected]
• 877-885-8632 (within U.S.)
• 818-238-4445, press 3 (outside the U.S.)

Please email [email protected] for fee details.

Southwest SWABIZ

• 800-435-9792

Shorts Travel

• [email protected]
• 877-277-5754
• 800-872-7245

Berkeley Regional Services (BRS) Business and Financial Services

• Purchasing and Reimbursements
• In-person services are available at on-campus locations
• [email protected]

UC Berkeley Travel

Office of the Vice Chancellor of Finance 200 California Hall Mail Code 1510 Berkeley, CA 94720-1510

Travel and Entertainment Project Team, Central Accounts Payable, Travel Inquiries:

• [email protected]

BCD Travel introduces BCD Alert to meet rising demand for 24/7 traveler security

BCD Alert mobile app developed for travel and security managers facilitates round-the-clock risk management and response

UTRECHT, The Netherlands, November 17, 2021 – In response to the heightened focus on traveler risk as global travel volumes increase, BCD Travel today introduced BCD Alert™ to its suite of traveler security solutions. The mobile app, developed specifically for travel and security managers, provides 24/7 coverage of active travelers against destination risk and incidents, allowing managers to monitor and respond remotely.

BCD Alert tracks caution, warning and emergency level alerts against traveler bookings. The app delivers emergency level alerts via push notification to the home screen of the mobile device, prompting a list of impacted travelers. Travel and security managers can contact affected travelers directly from the app via SMS, email or click-to-call. Clients who have enabled emergency response capabilities in the TripSource® traveler app have the added value of seeing who has checked-in as safe so they can focus on the remaining travelers.

“BCD Alert is an example of our overarching strategy to push targeted insights and intelligence to travel managers based on specific thresholds and criteria,” says Woody Tatum, VP of Travel Data and Insights. “Proactive data alerts delivered in real-time, whether that’s a security incident, supplier share threshold or spending limit, serve as a virtual tap on the shoulder to take action.”

The app is the newest addition to BCD Travel’s robust suite of traveler security solutions, which includes the COVID-19 Information Hub , DecisionSource ® security map and risk reports, TripSource risk alerts and check-in capabilities, and the consultative Traveler Security Program Assessment .

BCD Alert is globally available to BCD clients with a DecisionSource login via the App Store and Google Play. BCD will feature the mobile app at the GBTA convention in Orlando, Nov. 17-19, at booth #1253.

For more information, watch this video .

About BCD Travel

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 13,000 dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. For more information, visit www.bcdtravel.com .

Meyn Food Processing Technology consolidates global travel program with BCD Travel

November 17, 2021

BCD Travel survey reveals growing importance of travel and expense spend management

November 30, 2021

• BCD Travel New Zealand
• Our mission, vision and values
• Corporate Travel
• Meetings & Events
• Leisure Travel
• Useful Links
• Where BCD Travel NZ staff have been recently
• Client Login

BCD Travel Contact Information

Emergency after-hours service (fees may apply).

For emergency travel assistance outside normal office hours, please contact the main line which is diverted to our after-hours team.

Duty of care for all

The risks associated with a global pandemic have dominated people’s minds for almost the last two years. But as travel returns, it’s important to recognize that other risks – like cyberterrorism, climate change, extreme weather events, and economic threats – haven’t gone away.

Travel programs must incorporate or adjust their strategies for managing an expanded definition of duty of care.

Keep traveling employees safe

The focus of risk management has pivoted towards employees, making it less about travel only. In recent years, employees have been given greater freedom over the location of their daily work, and many have made good use of this liberty. According to our early 2022 survey of 875 English-speaking business travelers worldwide, 57% would like to work from anywhere (as digital nomads), if employer policies allowed.* With remote workers increasingly coming on the radar of travel managers, it's time to rethink travel risk management strategies and practices.

People risk management, employee profiles and employee mobility are all parts of the puzzle that need to be pieced together by employers. The new approach should embrace:

• Hybrid workforces
• New sets of locations
• Work-from-anywhere policies
• Political unrest
• Changing values
• Traveler wellness
• Risk mitigation

Who's responsible?

Risk management crosses multiple roles and departments – from Risk Management and Human Resources (HR) to Procurement, Communication and the C-Suite. Collaboration is crucial to providing the oversight stakeholders need to prevent risks or mitigate the consequences.

Meets rising demands for 24/7 traveler security

Developed specifically for travel and security managers to manage their traveler security program, the mobile app provides 24/7 coverage of active travelers against destination risk and incidents, allowing managers to monitor and respond remotely.

• Tracks caution, warning and emergency level alerts against traveler bookings
• Delivers emergency level alerts via push notification to the home screen of the mobile device, prompting a list of impacted travelers
• Travel and security managers can contact affected travelers directly from the app via SMS, email or click-to-call
• Clients who have enabled emergency response capabilities in the TripSource® traveler app have the added value of seeing who has checked-in as safe so they can focus on the remaining travelers

The steps to managing risk

Determine who is at risk..

When determining risk, understand who is at risk and the potential factors affecting their travel. People risk management, employee profiles and employee mobility are all pieces of the puzzle. Knowing the traveler profile will determine how governmental, health advice and guidelines apply to your business and travelers.

Identify travel threats and hazards.

Examine each stage of the journey, including (but not limited to): travel to the airport, air travel, ground transportation, accommodation, food safety, meeting venue and country/city requirements.

Devise a matrix to score risk as Minor, Moderate, High or Extreme.

Decide which control measures to use and what actions to take. Control measures can be defined as the 4 Ts – Treat, Transfer, Terminate, Tolerate.

Every business, in collaboration with safety and security teams, should define levels and appropriate actions in response to risk events.

Develop risk standards and guidelines.

In conjunction with security and risk teams, help your employees understand what is expected of them, what they should do and when, and how to make the best decisions for themselves and the business. Collect traveler feedback and use it to determine whether the measures put in place are adequate and being applied.

Guidelines should include:

• Awareness and education
• Safety guidelines and procedures
• Preferred partners and approved processes
• Assessment of international travel requirements (health passports, quarantine restrictions, etc.)

Educate and communicate.

Make sure employees are aware of the dangers they may face any time and anywhere. A best practice and regular action should be to make sure travelers know exactly where to find essential information about COVID, civil unrest, extreme weather events, terrorism, economic risks, cybersecurity breaches and other disruptions.

Traveler safety.

Risk and disruptions can occur at any time. Share these helpful guides with your travelers to help them manager their safety at every stage of the journey.

COVID-19 Information Hub

Get ready to go.

A resource to help keep travelers safe in today’s heightened risk environments. With real-time information on constantly changing rules, laws and procedures for traveling during the pandemic.

• Country risk levels and requirements
• Hotel and airline information, including cleaning protocols, testing requirements, necessary health certifications, quarantine rules and more
• Information detailing vaccination percentage complete by population by country
• Information included for airlines participating in digital health document trials
• Multi-language functionality

People wellbeing

Duty of care and traveler wellbeing have consistently ranked as the top program priorities for travel buyers over the past two years.* Though wellbeing is an acknowledged concern, programs don’t often reflect it. While 90% of business travelers say employee wellbeing is a priority at their company, only 50% feel that their company provides traveler wellbeing support.* Employee wellbeing must move higher up the agenda. Otherwise, employers risk damage to employee physical and mental health and decreasing job satisfaction. Managing employee risks accordingly could translate into competitive advantage for any organization.

*Source: BCD Travel online survey of 875 business travelers, Feb 2022.

RESEARCH SNAPSHOT

How travel program priorities are changing.

We’ve surveyed our buyers multiple times since the pandemic to understand how their travel program priorities are shifting to meet company and traveler needs. Duty of care has remained consistently important, as has sustainability. Buyers are indicating that savings and cost control are less important.

*Source: BCD Travel buyer surveys conducted in Jan. 2020 (79 responses), Apr. 2020 (125 responses), Sept. 2020 (88 responses), April 2021 (101 responses) and Oct. 2021 (106 responses).

Make wellbeing part of the program

• Tailor messaging to advise travelers of convenient health and wellness options: hotel gyms, nearby parks with jogging paths, juice bars, walking tours and more.
• Add health-oriented hotels to your supplier mix and promote their offerings with travelers.
• Ask travelers for feedback. Does your program help them stay healthy on the road? What increases their stress level before a trip?

Is employee wellbeing a priority at your company?

Top 5 challenges to introducing wellbeing policies

Source: BCD Travel online survey of 118 travel buyers, March 2022.

A broader set of risks

Learn more about people risk management, cybersecurity and other trends that can affect your business travel program.

Help at your fingertips

Duty of care technology innovations have solved for some of the challenges of the past. Smart, automated systems and solutions that work seamlessly across the program have replaced manual, one-dimensional processes and fragmented content sources. Smart technologies include:

• BCD Alert and COVID-19 Hub
• ‘I’m Safe’ mobile check in capabilities
• Automated trip authorization
• Interactive security maps
• Location-based risk notifications

Cybersecurity essentials

Cyber threats and their potential impact continue to grow. Many travel managers already recognize the importance of cybersecurity, placing it at the front of their TMC relationship. But they also need to protect their company and travelers from active cyberthreats. The first step is to recognize cybersecurity as a daily risk to travel and take responsibility for tackling it. Prevention, or minimizing the impact, will pay dividends over simply responding to cyber incidents after the damage has been done. Second, as employees are often the weakest point in a company’s defense, it’s highly recommended that travelers receive proper security training and follow the right precautions when taking a business trip.

TRAVELERS BEWARE: BUSINESS TRIPS ARE COMING BACK – AND SO ARE FRAUDSTERS

Digital health passes.

Digital health passes (DHPs) emerged in the pandemic as a tool to help validate the authenticity of travelers’ COVID test results and vaccination records. Though not mandatory, DHPs have an important role to play in restoring mobility and confidence in travel for governments and travelers alike.

Multi-national organizations, airlines, independent agencies and governments have been busy developing DHPs but none have been fully deployed. Airlines have developed interim short-term solutions aimed at easing the burden for passengers and airport staff, but many continue to trial (often multiple) digital health passes on select routes.

TIP: Travelers can use the Airport & Travel Supplier Policies section of our COVID-19 Information Hub to find out what DHP an airline or country requests for travel.

What you can do

Duty of care checklist, what bcd travel is doing.

Fueling informed travel decisions through data insights

Offering tailored trip authorization solutions

Arming travel managers with the latest policies and travel requirements

Sharing expertise through program risk management assessments

Communicating risks, requirements and policy to travelers at relevant times in the trip cycle

When you put a good duty of care strategy into place, grounded in data and sound advice, you can operate daily with the assurance that you'll have the tools you need to communicate and act when anything – from a minor trip disruption to a major crisis – affects your travelers.

—Jorge Mesa

Director, Global Crisis Management, BCD Travel

Traveler communication

How to prepare, inform and communicate to your travelers, log in to connect to chat with bcd travel experts, collaborate with peers, access support resources and stay informed of industry news..

Pricing and plan

Complete package, plus extra features for booking and managing business travel.

With BCD Travel Direct Pro , you’re always sure to get excellent service, high-quality tools and an experienced partner at a great price. Our offer is based on a membership fee, plus fee for air or rail booking. Hotel and rental car bookings are always  free of charge .

Go Business, or go Pro

Whether you go for Business or Pro, you’re always sure to get excellent service, high-quality tools and an experienced partner at a great price.

All our plans are based on a membership fee, plus fee for air or rail booking. Hotel and rental car bookings are always free of charge .

Complete package for effective business travel management for everyone in the company.

Complete Business package, plus extra features for booking and managing business travel.

MEMBERSHIP PERKS

Unlimited access to self-service platform

Support and advice from travel experts

Access to most extensive travel inventory

Travel app, including risk alerts and more

Exclusive access to communication platform

BOOK TRAVEL

24/7 real-time booking on self-service platform

Travel expert service

English + local language (email + phone)

MANAGE TRAVEL

Integrated travel policy

Extra options

Trip approval

Notification to approver

Automated process

Travel payment

Credit card

Credit card or virtual

Access to own company fares/rates

Automated refund unused e-tickets

REPORT AND SAVE

Travel reports

Advice/support customer success managers

TRAVELER SAFETY

24/7 emergency service by phone

Interactive traveler care platform

SUSTAINABILITY

CO 2 emission displays for flights

CO 2 emission reports

for BUSINESS

What our customers value most

Our technology and experts.

Easy-to-use tools make booking and managing business travel easier. Support and advice from true business travel experts help you achieve more.

Our extensive travel content

Get the best deals for your business trips with our buying power, our direct connections and partnerships as a global, leading travel company.

Our reliable partnership

Partner with a travel company that has years of experience and a proven track record of helping its customers to be successful in business travel.

Why BCD Travel Direct?

We’re passionate people with a clear mission: to help you travel smart and achieve more.

• IATA certified agency
• Global leader, local expert
• 97% client retention
• PCI compliant
• ISO 9001/14001 certified
• EcoVadis Platinum Level

Can't find what you're looking for?

Contact us ! We’d be happy to talk about the options for your company. If your company is working with a more complex business travel program, check out BCD Travel’s solutions.

City guide: Moscow

City guide , Destinations

1 July 2018

What traces did the World Cup leave in the city?

Wider footpaths, more cycle paths, benches, green strips, new metro stations, the transformation of the old Gorkipark into a hip metropolitan park – the 2018 FIFA World Cup has ensured that the cityscape changes.

Moscow is an opulent, cosmopolitan city where the rush of people is relentless. Whether you’re in search of a glitzy nightclub, Michelin-starred restaurant or modest drinking hole, you won’t have to look far. Moscow’s storied history is on full display—from extravagant subways emblematic of the Soviet era to the famed Red Square that dominates the city center.

As the capital of Russia, Moscow is the political, economic and cultural hub of the country. It’s home to the country’s largest banks and company headquarters. Primary industries include energy production, software development and textile manufacturing. Tourism is big, too, and visitors have packed the city during the 2018 FIFA World Cup™ tournament.

Getting around

Three major airports serve Moscow. Sheremetyevo International is 18 miles northwest of the city center, while Domodedovo is 26 miles and Vnukovo International is 17 miles southwest. Taxis from each airport take about 45 minutes to the city center, but that time can double in heavy traffic. Aeroexpress trains connect the airports to centrally located metro stations. Travel time is 35-45 minutes. A one-way fare is 500 rubles (US$8.87 using the exchange rate US$1 = 56.35 RUB).

Most of the metro station signs are in Russian, so plan your route beforehand with a map in your language. Many of the stations are works of art, so it’s worth taking the metro just to have a look. It’s open from 5:20 a.m. to 1 a.m. A single fare is 28 RUB (US$0.50).

You can hail cabs on the street or have your hotel call one for you. There are no meters, so you’ll have to negotiate the price of a fare. If you’re traveling within central Moscow, you shouldn’t pay more than 200 RUB (US$3.55).

Where to stay

If you’re looking for luxury and upscale hotel options, try the St. Regis Moscow Nikolskaya (Street Nikolskaya 12; Ph: +7-495-967-7776), Radisson Blu Belorusskaya Hotel Moscow (26a 3rd St. of Jamskogo Polja; Ph: +7-495-660-4900) or Marriott Moscow Grand (26/1 Tverskaya St.; Ph: +7-495-937-0000).

Midscale and economy options include Hampton by Hilton Moscow Strogino (20 Kulakova St.; Ph: +7-499-745-0600) and Ibis Moscow Dynamo (Leningradsky Prospect 37; Ph: +7-495-139-0304).

Things to see and do

Visitors must experience the weight of history in Red Square , one of Russia’s most famous landmarks. Cobblestones pave the way to the Kremlin, Lenin’s Tomb, St. Basil’s Cathedral and the Russian State Historical Museum. Plus, the official residence of the Russian president sits on Red Square.

You can enter the square free of charge, but to get a sense of the historical significance, consider joining a walking tour. Some private tour operators offer pickup and drop-off services at hotels. Be sure to experience the square in the evening when it’s lit up against the night sky. It’s a spectacular scene.

The Tretyakov Gallery holds a vast collection of Russian art that spans thousands of years. It was founded by Russian merchant Paval Tretyakov, who donated his art collection to the city of Moscow in 1892. The gallery now houses more than 130,000 works. It’s closed on Mondays and stays open late on Thursday, Friday and Saturday. Admission is 500 RUB (US$8.87).

Luzhniki Stadium is at the center of Moscow’s 145-hectare Olympic complex, one of the largest sports complexes in the world. Luzhniki Stadium is the main venue and the heart of the 2018 FIFA World Cup tournament—used for the opening match on June 14, a semi-final and the final on July 15.

The Luzhniki complex stretches along the Moscow River and lies opposite the beautiful Vorob’evy Hills Natural Park. The majestic Moscow State University observation area overlooks the stadium.

An evening at the Bolshoi Theatre is captivating. It’s the second-biggest opera house in

Europe and a grand example of Russian classical architecture. The six-tier auditorium is awe-inspiring. A range of Russian and foreign ballets and operas grace the stage each year.

Where to eat

Julia Jon Joli is an authentic Georgian restaurant with a cozy interior. The menu is fairly priced and includes kebabs, khinkali and khachapuri , as well as fine Georgian wine. There are several locations within Moscow, but try the one near Paveletaskya metro station at 36 Bakhrushina St.

For cheap eats and a lively atmosphere, head to Kamchata . It’s a typical Russian-style establishment with loud ‛90s music playing in the background and a bar that’s well stocked with, you guessed it, vodka. Be prepared for a night of dancing! Find it at Ulitsa Kuznetskiy Most, 7; Ph: +7-495-624-8825.

Voronezh is a new addition to the culinary scene in Moscow. The restaurant is in the heart of the city, directly in front of Cathedral of Christ the Savior, and it has something for everyone. It offers three floors of dining, each with a distinct décor, concept and price point. But they all put a focus on serving quality cuts of beef. It’s at Ulitsa Prechistenka, 4; Ph: +7-495-695-0641.

At Syrovarnya , the chef puts a priority on locally sourced, organic ingredients. Sirovarnya translates to “a place where cheese is made,” so expect to find a long list of fine cheeses on the menu. The outdoor terrace is packed on summer evenings, but quality dishes keep patrons coming back no matter the time of year. The address is Kutuzovsky Prospekt 12, Building 1; Ph: +7-495-803-2401.

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