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5 Ways to Fix Safari Not Playing Videos on iPhone

Pankil is a Civil Engineer turned freelance writer from Ahmedabad, India. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides on Android, iOS, Windows, and the Web at Guiding Tech. When time permits, he also writes at MakeUseOf and Techwiser. Besides his new-found love for mechanical keyboards, he's a disciplined footfall fan and continues to plan his international travels with his wife.

• Disabling third-party extensions and resetting experimental features can help resolve issues with Safari.
• Ensure you haven’t enabled any content restrictions on your iPhone.
• You can consider changing the default web browser on your iPhone if nothing else works.

Fix 1: Disable Extensions

Using third-party extensions in Safari can occasionally interfere with its video playback functionality. Try temporarily disabling all extensions to see if that resolves the issue.

Step 1: Open the Settings app, scroll down to Safari , and tap it.

Step 2: Go to Extensions and turn off all your extensions one by one.

Fix 2: Reset Experimental Features

Did you recently tweak any experimental features in Safari? If so, you could experience such issues. Try resetting all experimental features and playing the video again.

Step 1: Open the Settings app and head to Safari > Advanced .

Step 2: Tap Feature Flags and select Reset All to Defaults from the following menu.

Fix 3: Turn Off Content and Privacy Restrictions

If you’ve been using the Screen Time feature on your iPhone to impose content or privacy restrictions, remember that these settings can block certain apps, content types, and websites. Hence, it’s best to turn them off.

Step 1: Open the Settings app and navigate to Screen Time .

Step 2: Tap Content & Privacy Restrictions and turn off the toggle in the following menu.

Fix 4: Ensure JavaScript is Enabled

JavaScript is a programming language that developers use to incorporate various features on websites. However, if JavaScript is disabled on your iPhone, these features may not work properly, leading to issues such as videos not playing.

Step 1: Launch the Settings app on your iPhone and go to Safari .

Step 2: Scroll down to tap Advanced and turn on the toggle for JavaScript .

Fix 5: Clear Safari History and Data

Clearing existing browsing data is an effective method for troubleshooting various issues with Safari, including the one you’re experiencing.

Step 1: Open the Settings app and scroll down to tap on Safari .

Step 2: Tap Clear History and Website Data . Choose All history and tap Clear History to confirm.

If Safari won’t play videos after clearing the browsing data, try updating your iPhone to the latest iOS version and resetting network settings to fix the underlying issue.

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Last updated on 12 April, 2024

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

the problem still there

Same ever since the update I’ve done it all and each website is recommending the same steps

Yep me too, I think the software update caused some problems.

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[2024 Guide] Videos Not Playing on Safari? 10 Fixes and Tips

Despite Safari being one of the most friendly web browsers, mainly for Apple, users have reported that videos not playing on Safari; perhaps they appear on a black screen, stopped responding, or others. Of course, handling this issue as soon as possible is vital to enjoy your viewing experience, and you wouldn’t want to switch from another browser when Safari is user-friendly for iOS devices. Thus, 10 efficient solutions are here for resolving the videos not playing on Safari problem, along with tips and other essential information that may help the case.

Common Causes for Videos Not Playing on Safari [iPhone/Mac]

Since Safari underwent lots of changes over the years, it is still not exempted from problems when watching videos on its page through streaming services. When the videos not playing Safari problem happens, whether on iPhone or Mac; it may lead to confusion about what causes the issue, which often results in switching to another browser. But it doesn't have to be like this. Here are the possible causes that trigger Safari not playing videos.

• An unstable network connection . If your connection isn't strong enough, Safari will fail to load the video.
• Outdated iOS version . Bugs and glitches that lead to minor issues often happen to an outdated version of iPhones.
• Restricted contents . When the Screen Time feature is enabled and limits your iPhone to access some content, it most likely affects the videos playing on Safari.
• iPhone software error . If the problem is most likely within your device, it will result in software issues, such as preventing Safari from playing videos.
• Faulty browser extensions . Add-ons and extensions installed on Mac browsers can block the browser from opening the videos.
• Cache and cookies . If your browser is full of data, it might be a corrupted cache, which can sometimes cause the videos not playing Safari problem.

5 Tips to Fix Videos Not Playing on Safari After iOS 17/16 Update

Suppose that the occurrence of the videos not playing on Safari happens after you update your iPhone to the newest version. In this case, the problem may be related to a minor glitch that can appear every after the new update, but stay calm, as there are tips in resolving this matter.

Tip 1. Reset Network Settings

As raised, having an unstable Internet connection may be the reason for your videos not playing Safari problem. So, resetting your network settings and considering another available network might help. After you’ve done the reset step, all network-related settings, such as Wi-Fi, Cellular, and Bluetooth, will be reset. Head to "Settings", then "General" to "Transfer or Reset iPhone", and select the "Reset Network Settings" option after tapping "Reset".

Tip 2. Turn off the GPU Process: Media

If the videos not playing Safari, but the audio is working fine, try disabling the GPU Process in "Settings". This option causes Safari to crash; videos only appear black, frozen video, and others. So, turning off the GPU Process: Media is worth following. Once you’re in "Settings", find your way to "Safari" by scrolling down; click "Advanced", then tap on "Experiment features". Next, scroll down to locate the "GPU Process: Media" and toggle it off.

Tip 3. See If the Server Is Down

Streaming platform servers that you use on Safari, such as YouTube or Netflix, may be the ones at fault for videos not playing Safari problem. Most of the time, the server goes down, so you can’t do anything other than wait for it to return to its normal functioning. You can use a website to check if the server site is down; if so, you can proceed to the next tip.

Tip 4. Deactivate the VPN on Your iPhone

If you’re utilizing a VPN on your device, you need to be aware that it affects some videos playing on your browsers, which is why you have the videos not playing Safari problem now. Although it helps you to appear anonymous online and lets you browse and scroll safely, it slows the connection speed. Therefore, if you wish to watch videos on Safari, it’s better to turn off the VPN first.

Tip 5. Clear the Safari Cache

As said, a browser that already has full storage, such as corrupted data, may lead to many issues inside it, so you’re encountering videos not playing Safari. Clearing out cache and other data will boost your device's speed and performance. Achieve this through "Settings", then go to "Safari". Scroll down and tap "Clear History and Website Data". Tap the "Clear History and Data" pop-up menu to confirm.

How to Solve Videos Not Playing on Safari on Mac

Similar to iPhone, the default browser for Mac and all Apple devices is Safari. So, succeeding to the tips for iPhones is the fixes for videos not playing on Safari problem on Mac. You can apply the mentioned solutions below; check them out!

Fix 1. Check Network Connection

Since playing videos on a browser requires more bandwidth, it’s nice to check the speed of your Internet Connection to see if it is capable of playing videos smoothly. If you have seen that it is working unstable, Safari won’t play videos. You can do a speed test using a reliable site or check the network connectivity on your Mac.

Direct to the "Wi-Fi" button at the menu bar, turn off the Wi-Fi switch button, re-enable it, and then connect to another stable network.

Fix 2. Refresh the Safari Page

Most of the time, the Safari page won’t load correctly due to a broken webpage, so you get Safari won’t play video problems. You can reload the page and try searching for the web videos you wish to stream. On the site where you want to view the videos, direct your mouse arrow to the "Reload" button at the top of the right side in the address bar.

Fix 3. Deactivate the Extensions in Safari

Streaming platforms block the videos from playing videos due to some ad-blockers or extensions; for that reason, videos not playing Safari happen. Turn off the extensions like recording Safari tool installed now on your browser and check if you’re able to watch the video with no problem and with full freedom.

From "Safari" on Mac, click "Settings", then head to the "Extensions" tab. Click the "checkboxes" of all the add-ons you have on the left side pane to turn them off.

Fix 4. Turn off the Content Blocker

There’s a feature on Mac Safari called the Content Blocker. When this is enabled, it restricts singular content from loading on a website. Even though it improves your browsing experience, it can also cause Safari not playing videos issue. So, to stop the Content Blocker, you need to open the page you want to turn off the feature. Click "Safari" from the above menu, select "Settings for [website name]", then disable the "Enable Content Blockers" option from the pop-up box.

Quick Fix to Corrupted/Damaged Videos Not Playing on Safari

Are you still unsatisfied with the tips and solutions for fixing the videos not playing Safari problem? Let’s get you fulfilled then with the help of AnyRec Video Repair . With this program, you can return your corrupted videos playing on Safari to normal in clicks. The quality will stay the same as the original, so you don’t have anything to worry about. On top of that, real-time guidance is provided to ensure you will have a smooth repairing experience, even if you’re a beginner. Efficiency and a high success rate are what this software assures you in repairing the corrupted videos not playing on Safari.

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Step 1. After launching AnyRec Video Repair, click the "Add" button to import the damaged video that causing videos not playing on Safari. After that, click the other "Add" button on the right side for uploading the sample video.

Step 2. Click on the "Repair" button to start. Wait for the repairing video process to complete, then click the "Preview" button to check the overall results of the repair.

Step 3. Once done and you feel satisfied with how it turns out, click the "Save" button to download your repaired video.

Will my data get deleted if I delete the cache on Safari?

No. All data on your device won’t be affected after clearing out the cookies and cache inside Safari.

Why are videos not playing on Safari Mac?

The possible common reasons are software issues, connectivity issues, file corrupted, faulty extensions, or compatibility issues.

Is there another browser on Mac?

Yes. Besides Safari, you can use Google Chrome or Microsoft Edge for Mac if there’s nothing you can do about playing videos on Safari.

How do you install the latest macOS for Mac to fix videos not playing Safari?

Head to the Apple icon in the Menu bar. Select System Settings from the drop-down list. After that, click General, then head to Software Update; see if there’s an available one and install it immediately.

How do I know if the web videos are compatible with Safari on Mac?

Once you’re into the web video you want to watch on Mac, you must see the Airplay icon with other video controls at the bottom to know if the video is compatible with Safari.

That’s all for how to fix videos not playing Safari. This post has tackled tips and fixes for dealing with Safari's video playback. For the time-saving and straightforward method, choose AnyRec Video Repair among any other options to play VOB , MP4, MKV, and more videos smoothly. This program is a great help in handling damaged videos on multiple devices. High-quality output is guaranteed with the help of its intelligent algorithm that will be used to your corrupted file. Free Download it now to get to explore more of its powerful features.

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How to Fix Safari Browser Not Playing Videos on iPhone?

Are you not able to play videos on the Safari browser while using your iPhone? Through this guide, I bring you the fix to this issue. Let’s first know why you may come across the problem on Safari. Usually, it is seen that users who have been using numerous third-party extensions on the Safari browser, come across various technical issues on Safari.

The fault lies typically within the said extension, which, when running over Safari, causes the browser to glitch. Other technical reasons for Safari browser not playing videos on iPhone can be running various experimental features. As the name suggests, the features under test are not fully compatible with the public version of iOS. So, it leads to bugs such as video not playing, or the browser keeps crashing on the iPhone.

Also, having the Javascript disabled on the Safari browser may not allow videos to play. Today most of the content on the web is dynamic and must require JavaScript to run. Secondly, having stored cached data on the Safari browser for a long time can cause various glitches. Lastly, the Safri browser may not be able to play a video due to some bug in the version of iOS installed on your iPhone.

Page Contents

Best Ways to Fix Videos Not Playing on Safari Browser iPhone

Here are the various troubleshooting methods that you can use to resolve the Videos Not Playing problem on the Safari browser.

Update the iOS

Begin the troubleshooting by updating the iOS. This will ensure that if the Safari is glitching due to one or more bugs on the version of iOS you have installed on your iPhone. Here are the steps to update iOS on your device.

• Open the Settings app.
• Then tap on General.
• Next, tap on the option Software Update .
• Provided your iPhone is connected to WiFi, it should search for new updates, and if it is available, you will be prompted to install it.

After installing the new version update for iOS, check if you can play the video on the Safari web browser. If the glitch still occurs, move on to the next troubleshooting.

Restart the iPhone

Often performing a simple reboot fixes the issue with iPhone. For fixing the snag related to Safari, you may restart your iPhone as well.

• Press the side button of your iPhone.

• Again press the side button of the iPhone to power it up and restart it. This should fix the video playback issues on Safari if at all it was a random glitch.

Disable Experimental Features on Safari browser

Here are the complete steps to disable all experimental features on the iPhone. Unless you are using a feature seriously, there is no need to have it running and causing other apps to showcase snags.

• Navigate to Safari and tap on it.

• You will see a list of experimental features. Tap on the toggle beside each feature to disable them.

Now, try to run the video on Safari, and it should work.

Ensure JavaScript is Enabled on Safari

To check if JavaScript has been enabled or not on your iPhone, here are steps you must follow.

• Go to the Settings app.
• Then tap on Safari .
• Under that, scroll to Advanced and tap on it.

Disable Content & Privacy Restrictions on iOS

If restrictions have been imposed in the Screen time for usage of iPhone, that may be interfering with Safari. So, disable content and privacy restrictions on iOS. Here are the steps.

• Opne the Settings app.
• Then tap on Screen Time .
• Next, tap on Content & Privacy Restrictions .

Clear Data on Safari Browser

You must clear out the junk data that Safari is storing on its cache. To do that,

• Open the Settings app on iPhone.
• Next, tap on Clear History and website data.

• After the website data is cleared, relaunch Safari and try to play your videos. They should play smoothly.

Deactivate the Browser Extensions Installed on Safari

With iOS 15, browser extensions are supported on the Safari browser. So, users would try out various web browser extensions and integrate the same on their iPhones. However, some of these extensions may have gone rogue(technically !) and cause issues on Safari, such as video not being able to play.

To fix the problem, you can disable all the extensions and check if that works out in making the videos play on Safari.

• Then navigate to Safari and tap on it.

• You will see all the extensions you have integrated with the Safari browser.
• Turn off the extensions one by one.

Reset Network Settings

There is one final troubleshooting you can implement if you think there is some issue in the network connectivity. It is resetting the network on the iPhone. For a few users, this trick has worked. So, you should try it as well.

• Launch the Settings app.
• Then tap on General .

• Then tap on Reset .

You may be asked to provide the passcode of your iPhone. After the reset finishes, the device will restart. Then try to play a video on Safari and see if you can view it without any issues.

So, these are the various fixes you can easily use to resolve the issue of videos not playing on the Safari browser on your iPhone. Try them out, and let me know if you have any doubts in the comments.

If you've any thoughts on How to Fix Safari Browser Not Playing Videos on iPhone? , then feel free to drop in below comment box . Also, please subscribe to our DigitBin YouTube channel for videos tutorials. Cheers!

Tags: Fix iOS Videos

• Next post How to Uninstall or Disable Youtube in Android?
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Top 6 Ways to Fix iPad Not Playing Videos

Are you facing the situation that some videos are not playing on iPad?

Various reasons will cause the iPad not playing videos problem. In some cases, the Facebook videos not loading on iPad, YouTube videos not playing on iPad Safari, or the embedded videos not playing on iPad.

It will be quite frustrating when videos are not playing on iPad Pro, iPad Air or mini. Here in this post, we like to share 6 useful tips to help you get rid of the iPad not playing videos issue.

PAGE CONTENT

Part 1. Restart iPad to Fix iPad Not Playing Videos

Part 2. check ipad network connection and router.

• Part 3. Reset Network to Fix Videos Not Playing on iPad

Part 4. Update App and iPad to Fix iPad Not Playing Videos

Part 5. convert format to fix ipad not playing videos, part 6. repair the unplayable video to fix ipad not playing videos, part 7. faqs of ipad not playing videos.

When the videos are not loading or playing normally on your iPad Pro, Air or mini, you should first restart iPad to fix it. You can take the regular way to turn off your iOS device and restart it. After that, you can try playing the video and check if the problem is solved.

To restart an iPad without a Home button, you can keep pressing on top button and either the volume up or volume down button until you see the Power Off slider.

You need a good Wi-Fi network connection to play videos. When the videos not playing on iPad, you should check the Wi-Fi or cellular data connection. Make sure you are using a workable and stable network connection. Here you can restart the router or reconnect your Wi-Fi to fix the issue.

Part 3. Reset Network to Fix Videos Not Playing on iPad Pro Air mini

If your iPad is not playing videos in Safari, you can choose to reset network to have a good network connection.

Open the Settings app on the iPad, and then choose the Reset option. When you enter the main Reset interface, choose and tap on the Reset Network Settings option. When the process is finished, you need to reconnect your iPhone to the network and then play videos. In this way, your iPad might be able to play videos, and videos not playing on Safari might also be solved.

It's possible your iPad is not playing videos because your iPad or its apps are out of date. To solve the videos not playing on iPad, you can choose to update the specific apps. Also, you can perform a system updating to fix the issue.

Go to Settings app on your iPad, Tap General and then select the Software Update option. If there is an available update version, you can tap Install to update your iPad.

You can open App Store to update the apps on your iPad. Tap Updates on the bottom bottom part of the screen, locate the app you want to update and then tap Update button to confirm your operation.

Besides the streaming content, you may also use iPad to watch downloaded videos. You should know that, many video formats like MKV, FLV, and AVI can’t by directly played by iPad. Click here to learn how to deal with MKV not playing on iPad . So you need to convert video to iPad supported format, such as MP4 or MOV.

Here we strongly recommend a powerful iPad video converting software, Video Converter for you. It has the capability to convert any video to iPad supported format without quality loss.

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• Convert 4K, 1080p HD and SD video to over 200 formats like MP4, MOV, AVI, FLV, MP3, etc.
• Powerful editing features like trim, crop, rotate, watermark, 3D, enhance, effects and more.
• Support advanced hardware acceleration and multicore processor optimization.

You can double click on the download button above to free install and run this iPad video converter on your converter. Then import the video you want to convert, choose an iPad supported output format, and then click Convert button to make the conversion. The converted video will keep the original image and sound quality. You don’t need to worry about the quality loss. After that, you can transfer the video to iPad and start playing it.

If you can't open or play videos downloaded to iCloud or other memory cards, or just fail to play the Twitter, YouTube, or Instagram videos, it’s partly because your videos are corrupted. If so, what you need is a video repair tool. You can install the Vidmore Video Fix on your iPad, and try to fix the video to troubleshoot the problem of the iPad not playing the video.

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• Main Features: Fast video repair, fix videos to high quality, high success rate

Question 1. Why is my Safari not playing videos?

Many reasons will lead to the videos not playing on Safari. If the video can’t be played on Safari , or it keeps buffering and stuttering, besides the methods above, you can choose to clear cache and history cookies to fix the issue. Open Safari and choose the Clear History and Website Data option.

Question 2. How to stop popping up videos on my iPad?

If you want to stop the pop-up videos on your iPad, you can go to Settings app. Choose the Safari option, tap General section and then turn on the Block Pop-ups feature.

Question 3. Why are Facebook videos not automatically playing?

You may enable the Never Autoplay Videos feature in Facebook. You can open Facebook app, tap the menu button, choose App Settings, and then tap the Autoplay option. When you get there, you can adjust the Facebook video autoplay settings based on your need.

It will be annoying that when you watch your favorite streaming show on iPad but the videos cannot be played normally. This post shares 6 effective solutions to help you fix the iPad not playing videos issue. Hope you can easily get rid of it after reading this page.

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Subtitles not showing on videos in Safari browser on mac

I click it to activate but no subtitles show. My husband has an older version of safari and subtitles work fine on the same video.

I have Safari version 14. I just updated to MacOS Catalina 10.15.7 yesterday to see if this would fix the problem, but problem remains.

MacBook Air 11″, macOS 10.15

Posted on Oct 23, 2020 4:55 PM

Posted on Nov 3, 2020 2:44 PM

Thanks for the reply! Actually subtitles in youtube work when they are available. I am trying to see subtitles in jw.org as they have videos in hundreds of languages. Here is an example of one that should have subtitles being able to be displayed:

https://www.jw.org/en/library/videos/#en/mediaitems/VODMinistryTools/pub-wsb_1_VIDEO

This video is in English and I can see that button on the video to activate the subtitle but it doesn't work. You can also try the same for Chinese Mandarin simplified or traditional - the subtitle button is there but doesn't work.

I did try your suggestions and enabled closed captions but it didn't work.

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• Safari 16.5 does not auto play video while 16.1 do This issue is with safari 16.5 as it does not auto play video even if I choose in settings for the website to auto play videos, the same webpage I have try with my old Mac with Big Sur and safari 16.1 and it work fine , and it should work as the video has no sound , I compare all settings and both safari settings for this web page is identical. 1044 4

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Nov 3, 2020 2:44 PM in response to jeremy_v

Oct 28, 2020 8:58 AM in response to mga363

Welcome to Apple Support Communities. We understand you are trying to view subtitles on the video you're watching but it's not working for you. We'd like to help.

You mentioned that you are viewing videos through Safari. Which website are you using? Do subtitles work on other websites? If it's not specific to that one website, this resource should help:

Use subtitles and closed captions on Mac

Hope that helps!

Nov 4, 2020 6:05 AM in response to mga363

Thanks for keeping us updated on this issue.

Have you been able to test out another browser on your Mac to see if the subtitles work there? If not, give that a try now. Then, connecting to Contact Apple Support would be the next best step.