amex travel e ticket

• Credit cards
• View all credit cards
• Banking guide
• Loans guide
• Insurance guide
• Personal finance
• View all personal finance
• Small business
• Small business guide
• View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

The Guide to the AmEx Travel Portal 

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Table of Contents

Who can use the American Express Travel portal?

Benefits of booking travel on amex travel, how to book travel in the portal, is travel insurance included when booking through amex travel, downsides of booking via amex travel, final thoughts on the amex travel portal.

The American Express Travel portal is similar to many other online booking sites in that it allows you to purchase flights, hotels and other travel reservations. The main difference is that only those who hold an American Express card can use it.

Certain cards come with additional perks for booking in the portal. For instance, some AmEx cards allow travelers to earn extra points for bookings, receive a 35% points rebate, pay for a portion of the reservation with points, get room upgrades and more. Terms apply.

Here's a look at what the AmEx Travel portal offers and how to use it to maximize your benefits.

American Express Travel flights, hotels and other reservations are available for American Express cardholders. Depending on which American Express card you have, you may earn additional points on your reservation or unlock additional features. Terms apply.

For example, The Platinum Card® from American Express cardholders earn 5x points on flights booked directly with an airline or through AmEx Travel and 5x points on prepaid hotels booked through AmEx Travel. They also have access to the Fine Hotels & Resorts collection through the travel portal. Additionally, American Express® Gold Card and The Platinum Card® from American Express cardholders can book room reservations with The Hotel Collection . Terms apply.

Here are eight reasons why booking with AmEx travel could be a good idea.

1. Earn up to 5x points

When you book flight through the AmEx Travel portal, your credit card may earn additional points for the purchase. In addition, prepaid hotel reservations through the AmEx travel portal also earn extra points. These are a few of the cards that offer a bonus when making reservations through AmEx travel:

on American Express' website

• 5 points per $1 on flights booked directly with airlines or with American Express Travel, on up to $500,000 spent per year.

• 5 points per $1 on prepaid hotels booked with American Express Travel.

• 1 point per $1 on other eligible purchases.

Terms apply.

• 4 points per $1 at restaurant plus takeout and delivery in the U.S.

• 4 points per $1 at U.S. supermarkets (on up to $25,000 in purchases per year).

• 3 points per $1 on flights booked directly with airlines or with American Express Travel.

• 3 points per $1 on eligible travel purchases.

• 3 points per $1 on restaurants worldwide.

• 1 point per $1 on other purchases.

• 2 points per $1 on the first $50,000 in purchases each calendar year.

• 1 point per $1 on purchases above $50,000 in a calendar year.

» Learn more: AmEx Membership Rewards: How to earn and use them

2. Pay for reservations using Pay with Points

With American Express Travel, flights, hotels and more can be paid for with points instead of cash. Members can even choose to pay a portion of the trip with points and the rest with cash. Once your reservations have been booked, the full amount of your trip will be charged to your American Express credit card, and then a credit will be posted for the points redeemed within 48 hours.

You must redeem at least 5,000 points in order to use Pay with Points. Points are redeemed at a value of 1 cent per point when booking flights or making Fine Hotels & Resorts reservations. Other eligible travel receives only 0.7 cents per point. NerdWallet values Membership Rewards points at 2.8 cents per point if you take advantage of transferring to and booking through travel partners, so the redemption rates in the travel portal are significantly below our ideal value.

If you need to cancel your reservation, you'll receive a statement credit on your card for the cash equivalent. Members who would rather have the unused Membership Rewards points returned to their accounts must contact American Express customer service at 800-297-3276. Terms apply.

3. Upgrade flights with points

Eligible flights booked with cash can be upgraded using your American Express Membership Rewards points. You'll receive 1 cent per point credit towards the cost when upgrading a flight with points (which is again below our AmEx point valuation ).

To upgrade your flight with points, select your airline and provide your reservation details in the AmEx travel portal. You will be notified if your flight is eligible or not. If your flight is eligible, you can submit an offer to the airline for the upgrade. The airline will accept or reject your bid between one and five days of your flight's departure and you'll receive a decision via email.

If your upgrade offer is accepted, the points will be deducted from your account. Your statement will show a charge and a credit for the corresponding points.

» Learn more: You can now use AmEx points to bid on flight upgrades

4. Discounted international flights through AmEx IAP

Platinum cardholders have access to discounted flights through International Airline Program (IAP) , which allows members to book first, business and premium economy at a discount on select airlines and routes. Plus, you'll receive 5x Membership Rewards points on the booking when using your The Platinum Card® from American Express or The Business Platinum Card® from American Express to pay for the flight. Terms apply.

There are 25 airlines that participate in this program. You can book refundable and nonrefundable tickets for up to eight passengers through the IAP. Tickets can be paid with your card, points or a combination of the two. You will have to pay a $39 nonrefundable ticketing fee, however the discount received on these tickets should outweigh the fee.

5. Cancel For Any Reason insurance

CFAR is shorthand for an insurance policy that allows you to cancel your trip for any reason whatsoever and receive a refund. In May 2022, AmEx launched its own version of CFAR coverage for airfare booked through the travel portal using an AmEx card.

This feature, called Trip Cancel Guard, will get you up to a 75% reimbursement on nonrefundable airfare costs, provided you cancel at least two calendar days out from your departure. You'll need to purchase Trip Cancel Guard coverage at the point of booking and if you cancel, whether through the airline directly or through AmEx Travel, you can request reimbursement online or over the phone.

» Learn more: The guide to Cancel For Any Reason (CFAR) travel insurance

6. 35% points rebate with The Business Platinum Card® from American Express

When The Business Platinum Card® from American Express cardholder book flights using points through the AmEx travel portal, they can receive up to 35% of their points back . The benefit is available on first or business class flights on any airline and all economy flights with their chosen airline. This benefit provides up to 500,000 points back per calendar year.

However, as with all AmEx credits , it's not as straightforward as you may hope. You will have to designate the airline for the 35% rebate and the airline must be the same as the one chosen for the $200 airline incidental credit .

» Learn more: The best travel credit cards right now

7. Fine Hotels & Resorts

The Loews Portofino Bay Hotel at Universal Orlando. (Photo by Sally French)

Fine Hotels & Resorts (FHR) is a collection of resorts and benefits available only to Platinum Card members. There are over 2,000 properties worldwide that participate in this program. When making reservations with Fine Hotels & Resorts for one night or more, you'll receive the following benefits:

$200 statement credit provided once per year.

Noon check-in (when available).

Room upgrade upon arrival (when available).

Daily breakfast for two.

Guaranteed 4 pm late checkout.

Complimentary in-room WiFi.

Unique property benefit valued at least $100.

These benefits rival those that many travelers receive when booking directly with hotels to obtain elite status perks. Some locations also offer a last-night free benefit, depending upon when you make your reservation. And some of the best hotels to book using FHR credits offer especially-unique amenities.

For example, many theme park fans consider Loews Portofino Bay Hotel as the best FHR hotel in Orlando . That's because — on top of all the above benefits — guests receive complimentary Universal Express Unlimited ride access, which allows you to skip the lines inside the Universal theme parks .

8. The Hotel Collection

The Loews Sapphire Falls at Universal Orlando falls under The Hotel Collection. (Photo by Sally French)

AmEx Gold and Platinum cardholders receive elite status-level perks at more than 600 hotels worldwide. When you stay for two nights or more, you'll receive a $100 resort credit and an upgrade upon arrival (when available). In addition, you can use your AmEx Membership Rewards credit card to book and pay for your reservation entirely or partially with your points.

While you can book travel over the phone with an agent, it is often quicker and more convenient to make your reservations through the AmEx Travel portal.

Here's how to book travel in the American Express travel portal:

Go to americanexpress.com/en-us/travel/ .

Log in with your username and password.

Select flights, hotels, flight + hotel, cars, or cruises.

Enter your travel dates, cities and other relevant information.

Choose options based on your trip.

Pay with your American Express credit card, points, or a combination.

Since you need an American Express card to make reservations through AmEx travel, you may already hold a card that offers complimentary travel insurance . If you don’t get travel insurance perks through your AmEx card, you can purchase Trip Cancel Guard through when making your booking.

Trip Cancel Guard works similarly to CFAR in that it allows you to cancel your trip for any reason whatsoever and get up to a 75% reimbursement of your travel costs as long as the cancellation is made two full days before your trip.

What is the AmEx Travel cancellation policy?

When you book travel through the American Express travel portal, you may be eligible to cancel your reservation within 24 hours and get a full refund. However, the cancellation policy is determined by the airline.

As such, AmEx instructs travelers to refer to the cancellation policy on the itinerary or reach out to customer service with any questions. Terms apply.

There are many appealing reasons why travelers want to book reservations with the AmEx travel portal. However, there are some downsides as well. These are some of the most common reasons why you shouldn't:

Low value for your points. Redeeming points through the AmEx travel portal yields a value of 1 cent per point or less. That's at least a 50% reduction compared to our value of Membership Rewards points.

Complicated customer service. Resolving flight or hotel reservation issues becomes more complicated when you book through a third party such as AmEx travel. The airline or hotel blames the booking agency and may not immediately resolve the problem in some instances. However, providers have no scapegoat when you book direct.

No hotel elite status benefits or loyalty credits. Most hotels require you to book directly to receive elite status benefits, stay credits or earn points. For travelers looking to take advantage of their elite status or earn status for the next year, booking AmEx travel hotel reservations is not a good idea.

Despite the above policy, hotels booked through Fine Hotels & Resorts allow you to earn elite night credit and earn loyalty perks associated with your elite status level on any hotel reservations — regardless if you book in the portal or not.

The AmEx travel portal offers numerous benefits for all American Express cardholders. If you have a Membership Rewards credit card, you can pay for all or part of eligible travel reservations using your points.

And any portion that you pay with your Membership Rewards card can earn up to 5x points. AmEx Travel also offers two hotel collections that provide additional perks similar to elite status benefits.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

• Credit Cards
• All Credit Cards
• Find the Credit Card for You
• Best Credit Cards
• Best Rewards Credit Cards
• Best Travel Credit Cards
• Best 0% APR Credit Cards
• Best Balance Transfer Credit Cards
• Best Cash Back Credit Cards
• Best Credit Card Sign-Up Bonuses
• Best Credit Cards to Build Credit
• Best Credit Cards for Online Shopping
• Find the Best Personal Loan for You
• Best Personal Loans
• Best Debt Consolidation Loans
• Best Loans to Refinance Credit Card Debt
• Best Loans with Fast Funding
• Best Small Personal Loans
• Best Large Personal Loans
• Best Personal Loans to Apply Online
• Best Student Loan Refinance
• Best Car Loans
• All Banking
• Find the Savings Account for You
• Best High Yield Savings Accounts
• Best Big Bank Savings Accounts
• Best Big Bank Checking Accounts
• Best No Fee Checking Accounts
• No Overdraft Fee Checking Accounts
• Best Checking Account Bonuses
• Best Money Market Accounts
• Best Credit Unions
• All Mortgages
• Best Mortgages
• Best Mortgages for Small Down Payment
• Best Mortgages for No Down Payment
• Best Mortgages for Average Credit Score
• Best Mortgages No Origination Fee
• Adjustable Rate Mortgages
• Affording a Mortgage
• All Insurance
• Best Life Insurance
• Best Life Insurance for Seniors
• Best Homeowners Insurance
• Best Renters Insurance
• Best Car Insurance
• Best Pet Insurance
• Best Boat Insurance
• Best Motorcycle Insurance
• Travel Insurance
• Event Ticket Insurance
• Small Business
• All Small Business
• Best Small Business Savings Accounts
• Best Small Business Checking Accounts
• Best Credit Cards for Small Business
• Best Small Business Loans
• Best Tax Software for Small Business
• Personal Finance
• All Personal Finance
• Best Budgeting Apps
• Best Expense Tracker Apps
• Best Money Transfer Apps
• Best Resale Apps and Sites
• Buy Now Pay Later (BNPL) Apps
• Best Debt Relief
• Credit Monitoring
• All Credit Monitoring
• Best Credit Monitoring Services
• Best Identity Theft Protection
• How to Boost Your Credit Score
• Best Credit Repair Companies
• Filing For Free
• Best Tax Software
• Best Tax Software for Small Businesses
• Tax Refunds
• Tax Brackets
• Taxes By State
• Tax Payment Plans
• Help for Low Credit Scores
• All Help for Low Credit Scores
• Best Credit Cards for Bad Credit
• Best Personal Loans for Bad Credit
• Best Debt Consolidation Loans for Bad Credit
• Personal Loans if You Don't Have Credit
• Best Credit Cards for Building Credit
• Personal Loans for 580 Credit Score Lower
• Personal Loans for 670 Credit Score or Lower
• Best Mortgages for Bad Credit
• Best Hardship Loans
• All Investing
• Best IRA Accounts
• Best Roth IRA Accounts
• Best Investing Apps
• Best Free Stock Trading Platforms
• Best Robo-Advisors
• Index Funds
• Mutual Funds
• Home & Kitchen
• Gift Guides
• Deals & Sales
• Sign up for the CNBC Select Newsletter
• Subscribe to CNBC PRO
• Privacy Policy
• Your Privacy Choices
• Terms Of Service
• CNBC Sitemap

Follow Select

Our top picks of timely offers from our partners

Find the best credit card for you

How to use the amex travel portal: booking flights, hotels and more, you can use amex points to book flights, hotels, car rentals and more through its travel portal..

Terms apply to American Express benefits and offers. Visit  americanexpress.com  to learn more. Information about the American Express® Green Card has been collected independently by Select and has not been reviewed or provided by the issuer of the card prior to publication.

Using American Express Membership Rewards (MR) points to book prepaid flights, hotels, cruises, rental cars and vacation packages through the Amex Travel portal can be a great way to save money on your next vacation. But are you really getting the best value by redeeming your hard-earned points this way?

Whether you use the portal or transfer points to an American Express travel partner is up to you, as are other factors — from travel date flexibility, award availability and the type of credit card you're using to personal preferences for brands, seat class and comfort level. These will all come into play during the booking process.

Below, CNBC Select breaks down the best ways to book prepaid flights, hotels, cruises, rental cars and vacation packages with Amex points through the Amex Travel portal.

Our best selections in your inbox. Shopping recommendations that help upgrade your life, delivered weekly.  Sign-up here .

Earning and redeeming Amex Membership Rewards points

You can access the Amex Travel portal and pay for flights, hotels and other travel needs with cash as long as you have an American Express branded credit card, but you will need one that earns Membership Rewards (MR) points to view the number of MR points required for a booking.

Luckily, American Express has several travel rewards cards that you can earn lucrative welcome offers to help you get started:

• The Platinum Card® from American Express : Earn 80,000 Membership Rewards® points after spending $8,000 within the first six months of card membership.
• American Express® Gold Card : Earn 60,000 Membership Rewards® points after you spend $6,000 on eligible purchases with your new card within the first 6 months of card membership.
• American Express® Green Card : Earn 60,000 Membership Rewards® Points after you spend $3,000 on purchases on your new Card in your first 6 months of Card Membership. Plus, earn 20% back on eligible travel and transit purchases made during your first 6 months of Card Membership, up to $200 back in the form of a statement credit.
• Blue Business® Plus Credit Card from American Express : Earn 15,000 Membership Rewards® points after you spend $3,000 in eligible purchases on the card within your first 3 months of card membership.
• The Business Platinum Card® from American Express : Earn 150,000 Membership Rewards® points after you spend $20,000 in eligible purchases on the card within your first 3 months of card membership.
• American Express® Business Gold Card : Earn 70,000 Membership Rewards® points after you spend $10,000 in eligible purchases on the card within your first 3 months of card membership.

Depending on which credit card you have, there may be opportunities to earn bonus points or receive partial rebates when redeeming MR points for flights. The Platinum Card , for instance, lets cardholders earn 5X points on flights booked through the Amex Travel portal or directly with the airline on up to $500,000 worth of flights per calendar year.

The Business Platinum Card also gives cardholders redeeming MR points for economy flights with their preferred airline or booking premium-class flights through the portal a 35% points rebate (up to 500,000 points per calendar year). Those booking with the American Express Business Gold Credit Card receive a similar rebate of 25% back on up to 250,000 points each year.

Another valuable perk of having The Platinum Card or The Business Platinum Card is the up to $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to the Card. You can use these credits to cover checked bag fees, change fees, charges for pet's flights, choosing your seat and inflight amenities with your preferred airline, all of which can quickly add up.

The Platinum Card® from American Express

Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year, 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel, 1X points on all other eligible purchases

Welcome bonus

Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.

Regular APR

See Pay Over Time APR

Balance transfer fee

Foreign transaction fee, credit needed.

Excellent/Good

See rates and fees , terms apply.

Read our The Platinum Card® from American Express review .

Getting started with the American Express Travel portal

Start by logging in to your American Express account. If you're coming from your account's dashboard page, click "Menu" in the top left corner, then select "Travel" to access more options (pictured below) and select "Book a Trip" to head to the main travel portal.

The Amex Travel portal's front page resembles your average travel booking interface, with options to search for flights, hotels, vacation packages, rental cars and cruises.

Below the main search engine, you'll find current information about cancellation policies and other important pandemic travel details. There's also an interactive map showing Covid-19 testing and vaccination requirements around the world.

Hovering over the "Book" button at the top of the page opens a separate menu with shortcuts to various portal perks, like the International Airline Program (IAP), Amex Fine Hotels + Resorts and The Hotel Collection.

Hovering over the "Explore" button in the main menu leads to many of the same shortcuts, plus options for finding a Travel Insider, Special Offers through Fine Hotels + Resorts and information about destinations and premium hotel packages.

Whether you're booking flights, hotels or other travel through the portal, you'll be given an option to "Use Only Points" or "Use Points + Card" so it's up to you if you want to redeem all your points or just some. Either way, your credit card will be charged the full amount and you'll see a credit for the value of the points used posted separately to your account within 48 hours. Be aware that you will have to use an Amex credit card that's enrolled in the Membership Rewards program and redeem at least 5,000 MR points in order to activate the Pay with Points feature. 

Should you need to cancel a booking made with MR points, call 1-800-297-3276 to get them returned. You'll receive a statement credit for any bookings made with your American Express Membership Rewards card through the portal.

How to book flights through the American Express Travel portal

While you're more likely to get the best redemption value by transferring MR points to one Amex's airline partners and taking advantage of airline alliances (Oneworld, SkyTeam, Star Alliance) to book flights, there are still some considerations to keep in mind when it comes to booking through the portal. 

Note that with most Amex Travel Portal bookings your MR points will only be worth 1 cent each towards flights. So if you were booking a $100 flight, you'd need to redeem 10,000 points to cover the cost.

For starters, you'll have more flexibility as far as travel dates and brands, which comes in handy when award availability is limited on certain dates through certain airlines. Flights booked with MR points through the portal are treated as paid bookings, so you won't miss out on earning elite miles or status credits. You'll also be able to see which type of seat you're booking right away, as it's listed on the right side of each search result. 

It's always a good idea to shop around before settling on a redemption method, so price out how many points each flight costs through the Amex Travel portal vs. on the airline's website. Taxes and fees may also be tacked on. Unless you have the Platinum Card or Business Platinum Card , be aware that airline ticket fees of $6.99 for domestic flights and $10.99 for international flights apply when you're booking through the Amex Travel portal.

Note that low-cost carriers like Allegiant Air, Frontier Airlines and Spirit Airlines aren't part of the Amex Travel portal, though you will be able to find flights with other major American carriers like Delta and United, among other international airline partners.

During the booking process, you'll have a chance to use MR points to upgrade from economy to nonrefundable or refundable seats in premium classes, though it may not provide the best redemption value. If, however, you do have plenty of MR points lying around and crave a fancier flight experience, this is a good option. Again, it all comes down to personal preference and comfort level.

Deals on international flights can also be found by booking through the International Airline Program (IAP), which offers discounts on non-economy tickets when you book flights through one of 26 participating airlines through the Amex Travel portal with a Platinum Card or Business Platinum Card . Flights must begin in the U.S. or select cities in Canada in order to qualify for this perk and you'll have to pay a $39 service fee per ticket.

Filter search results by the number of stops, departure and landing time, airline or flight number, or sort them according to lowest price, flight duration, departure time or Amex recommendation (which usually means Delta flights will appear first, even if they're not necessarily your cheapest option).

Consider the example below, a search for a round-trip nonstop flight from Washington, D.C. to Paris from November 5-12, 2021, booked with the Amex Platinum Card. The results included a Delta flight from $674 or 67,425 MR points.

Alternatively, if you wanted to transfer your Amex MR points directly to Delta (since it's one of American Express' travel partners and you can switch them over at a 1:1 ratio) and redeem them through Delta's website, a round-trip flight would set you back 58,000 Delta SkyMiles plus another $96 in taxes and fees.

In this case, for 9,425 miles less, you'd end up with a better redemption by transferring MR points to Delta instead of going through the Amex Travel portal. But that's not necessarily the case for every flight, so always test it out first to see if using the portal makes the most sense for your travel needs.

To finish booking your flight through the portal, chose your desired route(s), review the details, select your upgrade option and pick how many MR points you'd like to put toward your purchase.

How to book hotels through the American Express Travel portal

As with flights, it's important to make sure you're getting the best deal on your MR points redemption. Consider transferring them to one of Amex's three hotel partners — Hilton Honors at a 1:2 ratio, Marriott Bonvoy at a 1:1 ratio, or Choice Privileges (Choice Hotels) at a 1:1 ratio, though there's a special promotion now through October 31, 2021, that bumps up Hilton and Marriott transfers by 30 percent.

Note that with most Amex Travel Portal bookings your MR points will only be worth .7 cent each towards hotel stays. So if you were booking a $100 hotel you'd need to redeem about 14,300 points to cover the cost. However, if you book a stay through Amex's Fine Hotels & Resorts program your points will be worth a little more, at 1 cent apiece.

Unlike MR points redemptions for flights, hotels booked through the portal are viewed as third-party reservations, so you won't be able to earn hotel points or enjoy status-related perks you'd have by booking directly through the hotel.

Begin your search by plugging in your travel dates and destination. Then, filter results by hotel or brand, star rating, price per night, neighborhood, amenities or accessibility, and sort by name, price, star rating or Amex recommendation.

For the following example, we searched for a seven-night stay booked November 5–12, 2021, with the Amex Platinum Card . The Renaissance Paris Arc De Triomphe Hotel, a Marriott Bonvoy property, was one of the best options, with rates from $306 or 43,723 MR points per night.

When booking the same stay through the Marriott website, you'd need 340,000 Marriott Bonvoy points for seven nights (which breaks down to 48,571 points per night), with nightly cash rates starting at 367 euros or $433. In this case, it would make more sense to book it through the portal. You could also earn 5X points for the stay by paying with the Amex Platinum Card or Business Platinum Card.

Make it a habit to compare the number of points required by the portal with the number of points needed to redeem through each hotel's website, as pricing may be affected by location and time of year, among other factors. To complete your booking through the Amex Travel portal, choose your room type, review the details and select how many points you'd like to use.

Premium cardholders also have access to the Fine Hotels & Resorts program, which adds extra benefits per stay at more than 1,200 properties around the world, based on availability:

• 12 p.m. check-in and guaranteed 4 p.m. late check-out
• Complimentary room upgrades and Wi-Fi
• Daily breakfast for two
• A $100 credit to use toward on-property activities, dining or other perks like airport transfers, depending on your hotel

Additionally, those with the Amex Gold Card, Business Gold Card, Platinum Card, Business Platinum Card , and in some cases, the Centurion Card, can book trips through The Hotel Collection. Note that Amex Gold Card members earn 2X points, while Platinum Card members earn 5X points on such bookings, but all receive the following benefits per stay of two or more nights:

• A credit of up to $100 to use toward on-property dining, spa, or activities
• Room upgrades (based on availability)
• Discounted rates, depending on the hotel

The Amex Travel portal also lets you search for and book vacation packages, which, depending on what kinds of sales are happening at the time, can save you a bundle or end up costing about the same as it would be to book your flight and hotel separately. If you do book a package, note that the same airline ticket fees apply as when you book separately (not for Platinum and Business Platinum cardholders, who have them waived). Cards earning MR points will score 2X points on packages, while those with Amex Platinum and Business Platinum cards will earn 5X points.

How to book cruises and car rentals

While cashing in a ton of MR points for a cruise or car rental may not yield the best redemption (your points will be worth just .7 cents each), it may still be a good option depending on your travel needs.

Click on the "Cruises" tab of the Amex Travel portal homepage to search by cruise line, destination, travel dates and sailing duration. Below, for example, are some results for Mediterranean cruises in November 2021. 

The prices shown reflect the cost per person, based on double occupancy cabins. Depending on which card you're using and the cruise options available, you should be able to redeem Amex MR points for a portion of or all of your sailing. 

Those booking with Membership Rewards credit cards can earn 2X points per dollar spent on cruises booked through the portal, while folks with Platinum Cards or Business Platinum Cards can score stateroom credits of $100–$300 and other onboard perks through the Cruise Privileges program.

As far as car rentals, it's a pretty similar search process — just plug in your destination, whether you want to drop the car off in the same place or in a different location, your dates and the time you want to begin and end your rental.  

Once the results appear, you can filter by the type of car (standard, compact, premium, etc), the option to pay now or later, price per day, pick-up location, rental car company and features like unlimited mileage, automatic vs. manual transmission, Hybrid/Electric cars or 4WD. Sort results by distance or total price.

After choosing your car, you'll be asked if you want to pay now, which means you'll be able to use MR points to book part of or all of your prepaid rental, or pay later, which means you'll have to pay cash at rental car counter — doing so can earn you 2X points per dollar, so it's an easy way to rack up some more MR points.

Next, enter information about the driver, pick how you want to pay (how many points or with cash), and review the rental car policies. As always, it doesn't hurt to comparison shop, so run the numbers through the actual rental car companies before you book to make sure you're getting the biggest bang for your buck.

Bottom line

Booking through the Amex Travel portal is a simple way to redeem your MR points, however you'll usually get much more value from Amex points if you transfer them to an airline or hotel partner's loyalty program. If you do book through Amex's Travel Portal remember that your points are worth 1 cent per point towards flights and .7 cents apiece towards other travel (except when booking a Fine Hotels + Resort property).

Catch up on CNBC Select's in-depth coverage of  credit cards ,  banking  and  money , and follow us on  TikTok ,  Facebook ,  Instagram  and  Twitter  to stay up to date.

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox.  Sign up here .

For rates and fees of The Platinum Card® from American Express, click here .

• How Quicken Simplifi can help you get a grip on your spending Elizabeth Gravier
• IRA vs CD — what's the difference and which one should you pick? Andreina Rodriguez
• 3 best Chase balance transfer credit cards of 2024 Jason Stauffer

• Auto Insurance Best Car Insurance Cheapest Car Insurance Compare Car Insurance Quotes Best Car Insurance For Young Drivers Best Auto & Home Bundles Cheapest Cars To Insure
• Home Insurance Best Home Insurance Best Renters Insurance Cheapest Homeowners Insurance Types Of Homeowners Insurance
• Life Insurance Best Life Insurance Best Term Life Insurance Best Senior Life Insurance Best Whole Life Insurance Best No Exam Life Insurance
• Pet Insurance Best Pet Insurance Cheap Pet Insurance Pet Insurance Costs Compare Pet Insurance Quotes
• Travel Insurance Best Travel Insurance Cancel For Any Reason Travel Insurance Best Cruise Travel Insurance Best Senior Travel Insurance
• Health Insurance Best Health Insurance Plans Best Affordable Health Insurance Best Dental Insurance Best Vision Insurance Best Disability Insurance
• Credit Cards Best Credit Cards 2024 Best Balance Transfer Credit Cards Best Rewards Credit Cards Best Cash Back Credit Cards Best Travel Rewards Credit Cards Best 0% APR Credit Cards Best Business Credit Cards Best Credit Cards for Startups Best Credit Cards For Bad Credit Best Cards for Students without Credit
• Credit Card Reviews Chase Sapphire Preferred Wells Fargo Active Cash® Chase Sapphire Reserve Citi Double Cash Citi Diamond Preferred Chase Ink Business Unlimited American Express Blue Business Plus
• Credit Card by Issuer Best Chase Credit Cards Best American Express Credit Cards Best Bank of America Credit Cards Best Visa Credit Cards
• Credit Score Best Credit Monitoring Services Best Identity Theft Protection
• CDs Best CD Rates Best No Penalty CDs Best Jumbo CD Rates Best 3 Month CD Rates Best 6 Month CD Rates Best 9 Month CD Rates Best 1 Year CD Rates Best 2 Year CD Rates Best 5 Year CD Rates
• Checking Best High-Yield Checking Accounts Best Checking Accounts Best No Fee Checking Accounts Best Teen Checking Accounts Best Student Checking Accounts Best Joint Checking Accounts Best Business Checking Accounts Best Free Checking Accounts
• Savings Best High-Yield Savings Accounts Best Free No-Fee Savings Accounts Simple Savings Calculator Monthly Budget Calculator: 50/30/20
• Mortgages Best Mortgage Lenders Best Online Mortgage Lenders Current Mortgage Rates Best HELOC Rates Best Mortgage Refinance Lenders Best Home Equity Loan Lenders Best VA Mortgage Lenders Mortgage Refinance Rates Mortgage Interest Rate Forecast
• Personal Loans Best Personal Loans Best Debt Consolidation Loans Best Emergency Loans Best Home Improvement Loans Best Bad Credit Loans Best Installment Loans For Bad Credit Best Personal Loans For Fair Credit Best Low Interest Personal Loans
• Student Loans Best Student Loans Best Student Loan Refinance Best Student Loans for Bad or No Credit Best Low-Interest Student Loans
• Business Loans Best Business Loans Best Business Lines of Credit Apply For A Business Loan Business Loan vs. Business Line Of Credit What Is An SBA Loan?
• Investing Best Online Brokers Top 10 Cryptocurrencies Best Low-Risk Investments Best Cheap Stocks To Buy Now Best S&P 500 Index Funds Best Stocks For Beginners How To Make Money From Investing In Stocks
• Retirement Best Gold IRAs Best Investments for a Roth IRA Best Bitcoin IRAs Protecting Your 401(k) In a Recession Types of IRAs Roth vs Traditional IRA How To Open A Roth IRA
• Business Formation Best LLC Services Best Registered Agent Services How To Start An LLC How To Start A Business
• Web Design & Hosting Best Website Builders Best E-commerce Platforms Best Domain Registrar
• HR & Payroll Best Payroll Software Best HR Software Best HRIS Systems Best Recruiting Software Best Applicant Tracking Systems
• Payment Processing Best Credit Card Processing Companies Best POS Systems Best Merchant Services Best Credit Card Readers How To Accept Credit Cards
• More Business Solutions Best VPNs Best VoIP Services Best Project Management Software Best CRM Software Best Accounting Software
• Manage Topics
• Investigations
• Visual Explainers
• Newsletters
• Abortion news
• Coronavirus
• Climate Change
• Vertical Storytelling
• Corrections Policy
• College Football
• High School Sports
• H.S. Sports Awards
• Sports Betting
• College Basketball (M)
• College Basketball (W)
• For The Win
• Sports Pulse
• Weekly Pulse
• Buy Tickets
• Sports Seriously
• Sports+ States
• Celebrities
• Entertainment This!
• Celebrity Deaths
• American Influencer Awards
• Women of the Century
• Problem Solved
• Personal Finance
• Small Business
• Consumer Recalls
• Video Games
• Product Reviews
• Destinations
• Airline News
• Experience America
• Today's Debate
• Suzette Hackney
• Policing the USA
• Meet the Editorial Board
• How to Submit Content
• Hidden Common Ground
• Race in America

Personal Loans

Best Personal Loans

Auto Insurance

Best Auto Insurance

Best High-Yields Savings Accounts

CREDIT CARDS

Best Credit Cards

Advertiser Disclosure

Blueprint is an independent, advertising-supported comparison service focused on helping readers make smarter decisions. We receive compensation from the companies that advertise on Blueprint which may impact how and where products appear on this site. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Blueprint. Blueprint does not include all companies, products or offers that may be available to you within the market. A list of selected affiliate partners is available here .

Credit Cards

The complete guide to the Amex Travel portal

Carissa Rawson

Allie Johnson

“Verified by an expert” means that this article has been thoroughly reviewed and evaluated for accuracy.

Robin Saks Frankel

Published 7:39 a.m. UTC Feb. 28, 2024

• path]:fill-[#49619B]" alt="Facebook" width="18" height="18" viewBox="0 0 18 18" fill="none" xmlns="http://www.w3.org/2000/svg">
• path]:fill-[#202020]" alt="Email" width="19" height="14" viewBox="0 0 19 14" fill="none" xmlns="http://www.w3.org/2000/svg">

Editorial Note: Blueprint may earn a commission from affiliate partner links featured here on our site. This commission does not influence our editors' opinions or evaluations. Please view our full advertiser disclosure policy .

onurdongel, Getty Images

The American Express Travel portal offers valuable benefits to American Express cardholders, including special prices. Depending on which card you hold, you may also be able to pay for travel with Membership Rewards® points and get access to perks such as discounted airfare and specialty benefits at luxury hotels. Let’s take a look at how the Amex Travel portal works, whether the benefits are worthwhile and who can access Amex Travel’s website. 

• American Express Travel offers hotels, vacation rentals, flights, rental cars and cruises.
• Luxury hotel benefits and discounted airfare are two benefits of booking through Amex’s travel portal. 
• American Express cardholders can access Amex Travel. 

How to book travel through the Amex Travel portal

Booking travel through the Amex Travel portal requires you to have an online account associated with an Amex card. While you can complete a search on the Amex Travel website without logging in, you will need to do so in order to make a booking.

After you choose whether to book a flight, hotel, vacation rental, vacation package, rental car or cruise, you’ll need to enter your travel details.

For example, if you want to book a flight through Amex Travel, you’ll need to put in your departure airport and destination as well as your dates of travel. The site will then bring up a list of matching results.

You can filter based on when the flights take off as well as how many stops you’re willing to tolerate, among other options. 

The Amex Travel site offers a wide variety of hotel stays and flights, but you’ll always want to double check elsewhere before booking since it doesn’t always feature every option. 

Once you’ve selected a booking, you’ll be taken through the checkout process. This includes providing your personal information and can also include seat requests and adding in loyalty program numbers.

To pay for your booking, you can use your American Express Membership Rewards, if you have a card that earns them, or your American Express card or a combination of both. 

After you’ve booked, you’ll receive a confirmation email containing your reservation information. You can also find your bookings under the My Trips section of Amex Travel.

Who can use the portal?

Any American Express cardholder can use the Amex Travel portal to book travel. But those whose cards don’t earn Amex Membership Rewards points will need to pay with their Amex card.

However, many American Express cards  earn Membership Rewards points that can be redeemed for travel through the Amex Travel portal. These cards include (terms apply):

The Platinum Card® from American Express

• American Express® Gold Card
• American Express® Green Card * The information for the American Express® Green Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• Amex EveryDay® Credit Card * The information for the Amex EveryDay® Credit Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• The Business Platinum Card® from American Express * The information for the The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.
• American Express® Business Gold Card * The information for the American Express® Business Gold Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

All information about American Express® Green Card, Amex EveryDay® Credit Card, The Business Platinum Card® from American Express and American Express® Business Gold Card has been collected independently by Blueprint.

our partner

Blueprint receives compensation from our partners for featured offers, which impacts how and where the placement is displayed.

Welcome bonus

Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on the Card in your first 6 months of Card Membership.

Regular APR

Credit score.

Credit Score ranges are based on FICO® credit scoring. This is just one scoring method and a credit card issuer may use another method when considering your application. These are provided as guidelines only and approval is not guaranteed.

Editor’s Take

• Over $1,500 in travel and entertainment credits can offset the annual fee.
• Comprehensive lounge access benefit.
• Generous travel and purchase protections.
• High annual fee and spending requirements.
• Amex’s once-per-lifetime rule limits welcome bonus eligibility.
• Annual statement credits have limited use.

Card details

• Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
• Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
• $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings with American Express Travel when you pay with your Platinum Card®. The Hotel Collection requires a minimum two-night stay.
• $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
• $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership (subject to auto-renewal) with a statement credit after you pay for Walmart+ each month with your Platinum Card®. Cost includes $12.95 plus applicable local sales tax. Plus Up Benefits are excluded.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card®.
• $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
• $300 Equinox Credit: Get up to $300 back in statement credits per calendar year on an Equinox membership, or an Equinox club membership (subject to auto-renewal) when you pay with your Platinum Card®. Enrollment required. Visit https://platinum.equinox.com/ to enroll.
• $189 CLEAR® Plus Credit: Breeze through security with CLEAR Plus at 100+ airports, stadiums, and entertainment venues nationwide and get up to $189 back per calendar year on your Membership (subject to auto-renewal) when you use your Platinum Card®. Learn more.
• $100 Global Entry Credit: Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 years for a TSA PreCheck® (through a TSA official enrollment provider) application fee, when charged to your Platinum Card®. Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
• Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card®. That’s up to $50 in statement credits semi-annually. Enrollment required.
• $300 SoulCycle At-Home Bike Credit: Get a $300 statement credit for the purchase of a SoulCycle at-home bike with your Platinum Card®. An Equinox+ subscription is required to purchase a SoulCycle at-home bike and access SoulCycle content. Must charge full price of bike in one transaction. Shipping available in the contiguous U.S. only. Enrollment Required.
• Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card® to your Resy profile.
• $695 annual fee.
• Terms Apply.

Is the portal worth using?

The Amex Travel portal can be worth using in certain cases, though it won’t always make sense. For example, some flights aren’t bookable via Amex Travel, so if what you need isn’t available you’ll want to look elsewhere.

That being said, those with certain cards are entitled to exclusive benefits that can lower prices or allow them to redeem points for travel. There are also perks for booking luxury hotels within the portal. In these cases, Amex Travel is definitely worth investigating. 

How to maximize your Amex Travel benefits through the portal

International airline program.

Available to those who hold a high-end American Express card, including The Platinum Card from American Express, The Business Platinum Card from American Express and the American Express Centurion Black Card * The information for the American Express Centurion Black Card has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. , the International Airline Program (IAP) can save you money on certain international flights booked via the Amex Travel portal. 

All information about American Express Centurion Black Card has been collected independently by Blueprint.

This benefit is only available on tickets booked in premium economy, business or first class, but the savings can be significant. 

For example, we looked at a round-trip flight in premium economy from San Francisco (SFO) to Tokyo (NRT). Booking with Japan Airlines (JAL) directly resulted in a cost of $4,431.40, while the Amex Travel portal and the IAP charged just $3,797.40 for a savings of over $600.

Fine Hotels + Resorts ® and The Hotel Collection

American Express also offers the Fine Hotels and Resorts and The Hotel Collection to eligible cardholders. 

Fine Hotels and Resorts allows guests to book luxury hotels with special benefits. These include room upgrades, complimentary breakfast, an experience credit, late check-out, early check-in and more. 

The Hotel Collection offers similar but less exorbitant benefits. It’s directed toward more midscale properties and includes an experience credit as well as a room upgrade. 

35% rebate on redeemed points

Those who hold The Business Platinum Card from American Express are able to get a 35% rebate on points redeemed for eligible flights booked through the Amex Travel portal (up to 1,000,000 points per calendar year). 

Eligible flights include all fare classes on an airline that you select each year. It also includes first and business class tickets on any airline. 

Quick guide to Amex Membership Rewards

American Express Membership Rewards are the points you earn with eligible Amex cards. These highly flexible and valuable points can be redeemed in a number of ways, though they tend to be most valuable when transferred to Amex airline partners.

Other ways of redeeming Amex points include:

• Gift cards.
• Travel booked via Amex Travel.
• Online shopping. 
• Statement credits. 

While these are nice options to have, you’ll generally get much less value from your Membership Rewards points by redeeming them in these ways. Finally, although you can redeem your points in the Amex Travel portal, this isn’t necessarily a good idea if you aim to reap maximum value. Even if you’re taking advantage of the 35% rebate on redeemed points for flights, you’ll only ever receive a value of 1.54 cents per point. This is lower than you’d expect when transferring your Amex points to many airline and hotel partners. 

Frequently asked questions (FAQs)

No, travel insurance is not automatically included when booking through the Amex portal. But many of the best credit cards feature complimentary travel insurance when using your card to pay, including those from American Express. Otherwise, you may be able to opt in to travel insurance during the booking process or via a third party provider.

Those with the The Platinum Card from American Express can earn 5 Membership Rewards® points per $1 for flights booked directly with airlines or with American Express Travel on up to $500,000 per calendar year, 5 points per $1 on prepaid hotels booked with American Express Travel and 1 point per $1 on other purchases. The card has an annual fee of $695 ( rates & fees ). 

Those with the The Business Platinum Card® from American Express * The information for the The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer. , meanwhile, earn 5 Membership Rewards® points per $1 on flights and prepaid hotels through American Express Travel, 1.5 points per $1 at U.S. construction material & hardware suppliers, electronic goods retailers and software and cloud system providers, shipping providers, and purchases of $5,000 or more on up to $2 million per calendar year and 1 point per $1 on other eligible purchases. The card has a $695 annual fee.

All information about The Business Platinum Card® from American Express has been collected independently by Blueprint.

The phone number for American Express Travel is: 1-800-297-2977.

The number of Amex points that you’ll need to redeem for a flight will depend on the cash cost of your flight and whether you’re booking through Amex Travel or transferring your Membership Rewards points to an Amex airline partner. Amex Points are worth about one cent when booking flights through the portal, so a flight that costs $500 in cash would require about 50,000 Amex points. You’ll typically get a better deal with transfer partners than booking through the portal.

For rates and fees for The Platinum Card® from American Express please visit this page .

*The information for the American Express Centurion Black Card, American Express® Business Gold Card, American Express® Green Card, Amex EveryDay® Credit Card and The Business Platinum Card® from American Express has been collected independently by Blueprint. The card details on this page have not been reviewed or provided by the card issuer.

Blueprint is an independent publisher and comparison service, not an investment advisor. The information provided is for educational purposes only and we encourage you to seek personalized advice from qualified professionals regarding specific financial decisions. Past performance is not indicative of future results.

Blueprint has an advertiser disclosure policy . The opinions, analyses, reviews or recommendations expressed in this article are those of the Blueprint editorial staff alone. Blueprint adheres to strict editorial integrity standards. The information is accurate as of the publish date, but always check the provider’s website for the most current information.

Carissa Rawson is a credit cards and award travel expert with nearly a decade of experience. You can find her work in a variety of publications, including Forbes Advisor, Business Insider, The Points Guy, Investopedia, and more. When she's not writing or editing, you can find her in your nearest airport lounge sipping a coffee before her next flight.

Allie is a journalist with a passion for money tips and advice. She's been writing about personal finance since the Great Recession for online publications such as Bankrate, CreditCards.com, MyWalletJoy and ValuePenguin. She's also written personal finance content for Discover, First Horizon Bank, The Hartford, Travelers and Synovus.

Robin Saks Frankel is a credit cards lead editor at USA TODAY Blueprint. Previously, she was a credit cards and personal finance deputy editor for Forbes Advisor. She has also covered credit cards and related content for other national web publications including NerdWallet, Bankrate and HerMoney. She's been featured as a personal finance expert in outlets including CNBC, Business Insider, CBS Marketplace, NASDAQ's Trade Talks and has appeared on or contributed to The New York Times, Fox News, CBS Radio, ABC Radio, NPR, International Business Times and NBC, ABC and CBS TV affiliates nationwide. She holds an M.S. in Business and Economics Journalism from Boston University. Follow her on Twitter at @robinsaks.

Check it out: This is what the average household spends on grocery costs per month

Credit Cards Stella Shon

Capital One Quicksilver benefits guide 2024

Credit Cards Lee Huffman

United Airlines credit cards have a secret perk that makes it easier to book awards

Credit Cards Jason Steele

Can you pay off one credit card with another?

Credit Cards Louis DeNicola

Amex Gold vs. Platinum

Credit Cards Harrison Pierce

Why I chose the Chase Sapphire Preferred as my first ever rewards card

Credit Cards Sarah Li Cain

How to use Alaska Airlines Companion Fare

Credit Cards Ariana Arghandewal

How I maximize my Chase Ink Business Unlimited Card

How to do a balance transfer with Discover

9 ways to maximize the Citi Custom Cash card’s 5% cash-back categories

American Express Business Platinum benefits guide 2024

Credit Cards Chris Dong

Why I applied for the new Wells Fargo Autograph Journey℠ Visa® Card

Which Citi balance transfer card should I get?

Credit Cards Julie Sherrier

5 reasons why the Citi Diamond Preferred is great for paying down debt

Credit Cards Michelle Lambright Black

Welcome offer on Chase’s IHG One Rewards Premier Business card soars to 175K points

Credit Cards Carissa Rawson

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology .

American Express Travel: Your Guide to Booking Flights, Hotels, Car Rentals, & Cruises

Jarrod West

Senior Content Contributor

440 Published Articles 1 Edited Article

Countries Visited: 21 U.S. States Visited: 24

Keri Stooksbury

Editor-in-Chief

33 Published Articles 3134 Edited Articles

Countries Visited: 47 U.S. States Visited: 28

Director of Operations & Compliance

1 Published Article 1172 Edited Articles

Countries Visited: 10 U.S. States Visited: 20

What Is AmexTravel.com?

Fees for using the portal, searching for flights, insider fares, the hotel collection, american express fine hotels and resorts, standard hotel booking, searching for packages, compare flights+hotel to booking separately, searching for cruises, special offers, cruise privileges program, amextravel.com insiders, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

American Express is best known as a credit card issuer, but the company also offers other products and services, including travel booking and planning using AmexTravel.com.

While AmexTravel.com is available for anyone (not just cardmembers), holding an Amex card can definitely help you get extra value when using the program.

Here’s a look at what AmexTravel.com is, what services it provides, what the cost to use, the best ways to use it, and when it’s worth using!

At its most basic, AmexTravel.com is an online travel booking portal (or “online travel agency”) just like Expedia , Kayak , and Orbitz .

You can use it to book a whole trip or just a flight, hotel (or flight + hotel packages), rental cars, or even cruises. If you’d like extra assistance from a customer service agent, you can book by phone as well.

Flights booked through the portal can be subject to small fees. However, sometimes the benefits can make these fees worth it, and they’re waived for holders of the Platinum Card ® from American Express .

There are also a few “sub-categories” that fall under the AmexTravel.com umbrella, including the Hotel Collection and Fine Hotels and Resorts .

Why Should You Use AmexTravel.com?

The main reason to book with AmexTravel.com is the incredible customer service . If you run into any problems during your trip (like delays, cancellations, over-bookings, etc.), you can connect with a live travel agent by phone 24/7 who will work with you to find a solution.

Additionally, if you hold an Amex credit card that earns Membership Rewards points, you can often earn 2x points or more by using it to pay for travel services booked through AmexTravel.com.

Hot Tip:  If you use your Amex Platinum card , you can earn 5x Membership Rewards points on flights booked directly with airlines or with AmexTravel.com. 

Anytime you book a flight through AmexTravel.com (either on its own or as part of a package), you’ll pay a fee of $6.99 for domestic flights and $10.99 for international flights .

These fees are waived if you have the Amex Platinum card and are logged into your account.

If you choose to book a flight by phone rather than online, there’s an added $39 phone service fee .

If you make changes to your flight, there’s a $39 reissue fee in addition to whatever fee the airline charges. This only applies to advance changes, not changes due to problems like canceled flights .

Below, we’ll take a look at how to use AmexTravel.com to book flights, hotels, vacation packages, rental cars, and cruises.

Booking Flights With AmexTravel.com

Searching for flights with AmexTravel.com is similar to other online travel agencies. You can search by city or by specific airport, select your departure and return dates, and click whether you want to search for lower fares within 3 days of your chosen dates.

On the results page, American Express lists the most relevant Delta result at the top highlighted as a “featured airline.” The featured airline is followed by the lowest available fares.

When you scroll down, you can use the controls on the left sidebar to filter the results by the number of stops, departure/arrival times, airline, or even specific flight number.

By default, flights are displayed in price order starting with the lowest, except for a featured Delta flight at the top (when available). At the top of the search window above the results, all available airlines are shown, as well as the lowest available price with each airline.

Depending on your search, you may see a blue tab labeled “Insider Fares Available” above some of the airlines listed at the top of the search window.

These are discounted fares, and they only apply if you pay for the entire flight with Membership Rewards rather than cash. Note that cash prices are rounded to the nearest dollar.

If you’re logged in and have enough Membership Rewards points to cover the entire flight, you will be able to see these discounted fares.

For example, in the below search, you’ll see an example of an Insider Fare available for purchase. The Insider Fare offered a slight discount rather than just matching the cash price in points with each point worth 1 cent (more on that below).

The difference can be fairly minimal. In the JFK-ATL example above, the discount was from 25,259 Membership Rewards points to 24,120 — changing the value from 1 cent per point to about 1.05 cents per point .

Amextravel.com charges a fee to book, but they bundle this into the displayed price. The fee is $6.99 per domestic ticket or $10.99 per international ticket. These fees are waived as a benefit of the Amex Platinum card , just make sure you’re logged into your Amex account when booking.

Hot Tip: AmexTravel.com now offers Trip Cancel Guard coverage that you can add when purchasing flights via AmexTravel.com whether paying with an American Express card, with Membership Rewards points using the Pay With Points option, or a combination of both. It provides for reimbursement of up to 75% of the cost of the non-refundable prepaid flight expense, penalty and change fees caused by the cancellation, or the amount of any expired vouchers/flight credits received for the canceled flight. Coverage is applicable when your flight is canceled for any reason and is valid until 2 full calendar days prior to your trip’s originally scheduled departure date.

When searching several different flights across different online travel agents, we found similar results to the below example each time.

To compare prices, we searched multiple online travel agents and portals using the same search parameters: departing John F. Kennedy-New York (JFK), arriving at London-Heathrow International (LHR), round-trip, 1 traveler, economy, and nonstop on specific dates.

We selected the lowest-priced nonstop flight available through AmexTravel.com: a Finnair flight operated by Oneworld partner , American Airlines.

When searching on AmexTravel.com, the flight was $595.86. This breaks down to $133 in base fare and $462.86 of government, airline, and American Express-imposed fees.

We received the same search results when we replicated this search on Finnair’s U.S. website, Kayak, and Orbitz.

In a second search, we looked for a domestic round-trip from Phoenix Sky Harbor (PHX) to Los Angeles International (LAX) on the same dates. This flight was priced at $199.40. Keep in mind, you would usually see this rate plus the $6.99 Amex booking fee, but again, this is waived for Amex Platinum cardholders.

When cross-referencing this itinerary on Delta’s website, we found the same price listed for a regular economy fare of $199.40. However, there was a basic economy option that was a bit cheaper, which was not available through AmexTravel.com.

Other online travel portals, including Orbitz and Kayak , listed the same price.

This means, if you’re already set on the specific itinerary you want to fly, booking through AmexTravel.com can often cost the same as booking directly with the airline, or through a third party . This assumes you receive waived booking fees for being an Amex Platinum cardholder.

However, what if you’re just looking for the cheapest flight on a particular day? If you do a general search for a route on set dates, will AmexTravel.com find the same rates as other portals? In our experience, the answer is no.

In our example search, here are the lowest available regular economy non-stop flights we could find between New York (any airport) and London (any airport) when searching the same set of dates on a few different websites (sorted by price ascending):

*Including a $10.99 AmexTravel.com booking fee.

The reason for these results is likely due to the fact that the Amex portal doesn’t include some low-cost carriers like Norwegian, so travel portals that do will often win on price.

Even excluding the low-cost carriers, though, other portals like Expedia and Orbitz were able to offer lower fares by about $15.

That said, AmexTravel.com was able to find about the same fares you would find when booking directly with an airline.

Hot Tip: If you hold The Business Platinum Card ® from American Express you can get a 35% rebate on select flights when you pay with points through AmexTravel.com.

AmexTravel.com Hotel Programs

There are actually 3 programs offered for booking hotels:

• Fine Hotels and Resorts
• AmexTravel.com booking (standard)

What Is The Hotel Collection?

The Hotel Collection is a program through AmexTravel.com only available to holders of certain cards:

• The American Express ® Gold Card and the American Express ® Business Gold Card

The Amex Platinum card and the Business Platinum Card ® from American Express

The Centurion card

Perks of The Hotel Collection

When you book a hotel through The Hotel Collection, you get certain perks including:

• Room upgrade at check-in (if available)
• Up to a $100 hotel credit for on-site amenities like the restaurant, bar, room service, or spa
• Ability to use Pay With Points on prepaid reservations
• 3x Membership Rewards points for Amex Gold cardholders on prepaid bookings
• 5x Membership Rewards points for Amex Platinum cardholders on prepaid reservations
• Up to $200 credit each year towards prepaid hotel reservations with either The Hotel Collection (2-night stay) or Fine Hotels and Resorts with select credit cards

Usually, American Express guarantees that any hotel booked through AmexTravel.com will have the lowest publicly-available rates (prepaid rates only), but this rule does not apply to bookings through The Hotel Collection per the terms & conditions . Be certain to check multiple booking options to ensure you’re getting the best deal.

Rooms have to be booked through AmexTravel.com. That means that if you book directly through the hotel or another service, you won’t get the perks, even if the hotel is a part of The Hotel Collection and you pay for the stay with your American Express card.

Further, you must stay a minimum of 2 nights , and you cannot book consecutive stays within 24 hours of each other.

The good news is that these benefits are available for up to 3 rooms per stay . So if you book 3 rooms for family members, you’ll get a total hotel service credit of up to $300.

Hotel Points and Elite Benefits

Typically, you won’t earn points through a hotel loyalty program if you book through a third party, and this includes the AmexTravel.com portal.

Further, you won’t get any elite benefits that you might otherwise be entitled to if you have status with that hotel chain.

Bottom Line:  The Hotel Collection is potentially useful if you’re planning to pay with your eligible Membership Rewards-earning card. This comes at the expense of hotel-specific elite benefits, including points and elite credits in any hotel loyalty program.

What Is the Fine Hotels and Resorts Program?

AmexTravel.com runs a second hotel program called Fine Hotels and Resorts (FHR). It can be a little bit confusing since it sounds like it would overlap with the Hotel Collection, but that’s not the case.

The Fine Hotels and Resorts program is exclusive to Amex Platinum cardholders (personal or business) , as well as those with the invitation-only Centurion Card .

FHR includes different hotels and resorts than The Hotel Collection, with minimal overlap. The FHR collection tends to be more geared toward leisure travelers who wish to book stays at higher-end properties.

Perks of Fine Hotels and Resorts

Booking hotels through the Fine Hotels and Resorts collection entitles you to a handful of potentially valuable perks, including:

• Early noon check-in (when available)
• Room upgrade on arrival (when available)
• Daily breakfast for 2 people
• Guaranteed 4 p.m. late checkout
• Complimentary Wi-Fi
• A unique amenity valued at $100 or more; examples include a property credit, dining credit, spa credit, or similar amenity

Unlike The Hotel Collection, rooms booked through Fine Hotels and Resorts are not all prepaid. In fact, most are standard rates that you’ll pay for at the end of your stay when you check out. In comparing several properties, including the Park Hyatt in Chicago, we found rates identical to the non-prepaid rates when booking directly through the hotel.

However, keep in mind that the hotel may directly offer prepaid and early-purchase options which may be much cheaper, though you won’t benefit from the Fine Hotels and Resorts perks.

There are fewer terms with Fine Hotels and Resorts than with The Hotel Collection. You must book through AmexTravel.com/FHR to receive the benefits .

As with The Hotel Collection, if you book directly with the hotel or through a different travel agency or portal, you won’t be able to claim FHR benefits even if it’s a participating hotel. Other terms vary by property.

Good news here! Unlike stays booked through The Hotel Collection, stays through American Express Fine Hotels and Resorts count as “qualifying rates” for hotel loyalty programs. That means if you’re staying at a hotel that’s part of a loyalty program, you’ll be able to earn points and receive the relevant benefits if you hold elite status.

Hot Tip: Want to know about the differences between these programs? Dig into our dedicated guide on the differences between the Hotel Collection and Fine Hotels & Resorts .

Searching Hotels

Searching for hotels at AmexTravel.com works more or less the same as with flights. You enter your city, dates, number of rooms, and guests. You can check a box to have properties from The Hotel Collection and Fine Hotels and Resorts displayed at the top.

Of course, if you’re interested in booking through either of those programs, you could also just book on their dedicated pages.

By default, search results are ranked by “recommended,” which seems to be decided by an algorithm factoring in price, location, and reviews.

Terms vary by the specific hotel and rate you book, so make sure to read the fine print.

The site can be a bit confusing when trying to compare prices since American Express doesn’t include all taxes and fees in the price displayed (while some hotel websites do).

For example, we searched for a 4-night stay at the Hyatt Regency London – The Churchill. American Express quoted an average of $337/night, which should make the total stay around $1,348. When you go to book, though, the total with fees is $1,625.

While it initially looks more expensive to book directly with Hyatt (where the cost is quoted at $404/night), that price includes all taxes and fees , so you’ll actually pay $1,611, or $14 less.

Our search for the Marriott Regent Park yielded similar results. It’s listed at $233/night in the search function, which implies the total to be $932.

In reality, once you click through, the total is $1,120. Booking directly with Marriott, rates are listed at $261/night, but that includes taxes and fees — for a total prepaid rate of $1,080.

For the 2 hotels in question, here’s how total prices compared through different portals (sorted by price ascending):

In both tickets, AmexTravel.com was within a few dollars of the other online travel agencies, which were all more expensive than booking directly through the hotel’s website.

Similar to The Hotel Collection, rates booked through AmexTravel.com aren’t eligible for elite benefits or hotel loyalty points.

Bottom Line:  Like most other online travel portals and agencies, prices can vary between AmexTravel.com and the hotel’s direct booking channel. You won’t get elite benefits or hotel points, so it might be worth booking directly if those are valuable to you. 

Flights+Hotel Packages

Like with many online travel portals and even airline websites, you can book packages that include flights and hotels through AmexTravel.com. Usually, the point of booking these packages is to get a discount, special perks, or promotions.

The search window for Flights+Hotels is simple: input airports (or cities), dates, number of travelers, and rooms. Results are listed in a recommended order by default just like when searching for a standard hotel.

Terms vary by the specific package you book, so make sure to read the fine print !

As with standalone flight reservations, AmexTravel.com charges a fee to book Flights+Hotel packages: $6.99 per domestic ticket or $10.99 per international ticket .

Again, these fees are waived for holders of the Amex Platinum card  or the Centurion card.

In the results field, a total starting price  per person is listed, including all taxes and fees with the cheapest flight option. American Express also lists how much you’re saving with the package, although this is missing for some hotels.

Once you select the hotel, you can customize your flight. The total price changes based on which flight you select.

In a sample search, we chose the Hyatt Regency London – The Churchill, and picked the cheapest nonstop flight: British Airways flight, which was Newark Liberty International (EWR) to LHR and London-Gatwick (LGW) to JFK. The package came to $1,446 per person, or $2,892 total.

Annoyingly, AmexTravel.com doesn’t show a breakdown of hotel and airfare costs and fees; instead, it just displays a total per person.

For comparison, you can search the flight and hotels separately. We tried searching for the flight first on the same day.

We found Finnair flights operated by American Airlines for $660 per person — an option that wasn’t offered as part of the package (although with the booking fee, the flights should have been $671). When we filtered the search to British Airways only, it showed a ton of options for $671.

Searching hotels next, we again chose the Hyatt Regency London – The Churchill’s lowest prepaid rate. It was listed as $337 per night for 1 room (plus taxes and fees), for a total of $2,031. For the 2 flights and the hotel, that comes to a total of $3,351, or $1,675.50 per person.

In this case, booking the trip as a package saves almost $460, even though the search results page didn’t highlight any savings specifically.

The main downside to booking a package is that you have less flexibility. Say you want to change hotels for part of the trip or maybe stay with a friend for the last few days. This isn’t an option because you must book a single hotel for the entire time between your flights. It can also make solutions harder to find if there are any problems — although the AmexTravel.com customer support should make up for that.

Bottom Line:  If you’re using AmexTravel.com and your plans allow for the lack of flexibility, you might be able to save a lot of money with a package. Just make sure to compare the listed price to booking everything separately. Note that you can’t book a package retroactively: you have to book the flights and hotel at the same time. 

Rental Cars

AmexTravel.com also offers a rental car booking service. You can make reservations from rental stations at airports and elsewhere.

To search for rental cars, simply enter an airport or city . You can also click a button to search near a specific address.

Results are shown in a handy grid format, with each column showing a different rental company, and each row displaying the pricing for a different category of car (economy, compact, midsize, and so on).

Bookings of up to 4 days are charged a daily rate, while bookings 5-7 days are charged on a weekly basis. There are specific rates for weekends and weekdays, as well as monthly options, with specific details varying by the rental agency.

In several sample searches, prices were generally consistent with other online travel agencies — though sometimes lower by $1-$2/day. Prices were identical to booking with the rental company directly.

Bottom Line:  Renting a car through AmexTravel.com doesn’t get you any benefits above what you’d receive for paying with your credit card, such as the collision damage waiver for paying with your Amex Platinum card. However, the convenient search page makes it a great option for comparing multiple prices at once. 

AmexTravel.com also offers tools to book cruises . In addition to letting you search for cruises all over the world, AmexTravel.com periodically highlights special offers on cruises, usually in the form of credits to use onboard.

To search for cruises, you need to enter the region you want to travel in, the cruise line(s) you want to travel with (or search all available lines), the month you’re planning the trip for, and the approximate length of the cruise you want.

Results are shown in order, from the lowest-priced option to the highest . Note that this is based on the lowest available rate; hovering over any result will show all available cabin types and the corresponding prices.

Under each result, the information shown includes the port of departure/return, date of departure, and ports visited.

Hot Tip:  Wondering what to pack for your time at sea? Check out our ultimate cruise-based packing list  — it’s printable and complete with tons of tips and advice!

Cruise rates booked through AmexTravel.com were within $1-2 of rates found on other online travel agents and websites . We found identical prices on the various cruise company websites — though each online travel portal and cruise line offers different promotions, so it might be worth comparing them.

For example, during a sample search for a weeklong Caribbean cruise in December, we found that Royal Caribbean was offering a $50 onboard credit if you booked directly.

On the search results page, you might notice a tab labeled “Special Offers.” Those offers are generally onboard credits, but can also include discounts or other special features. If you aren’t committed to a specific cruise line, these are often worth exploring.

Those with the Amex Platinum card have special access to the Cruise Privileges Program . Like the Fine Hotels and Resorts program, this is only available on specific cruises, although it’s more limited than FHR.

It includes onboard credit (often higher than otherwise offered) and a special onboard amenity, like complimentary dinner for 2 or a bottle of premium champagne.

Bottom Line: It can be worth booking a cruise through AmexTravel.com, especially if there are special offers. Make sure to compare different booking sites , though, as some may have better or exclusive promotions.

AmexTravel.com offers a feature called Travel Insiders. When you use the program, American Express connects you with a travel expert who can help you plan an itinerary based around your desired destination. Fees vary based on location, length of the trip, and details of the itinerary.

AmexTravel.com can be a very useful tool when booking flights, hotels, vacation packages, cruises, or rental cars. In many cases, it may not offer the best rate options , but it’s worth comparing to other booking sites and airlines or hotels directly.

If you have an American Express card that offers access to the Hotel Collection or Fine Hotels and Resorts, the perks can be very worthwhile.

Additionally, the extra Membership Rewards points you earn by booking through AmexTravel.com can be valuable, as long as the price is right.

Aside from the Hotel Collection and Fine Hotels and Resorts, the real value of AmexTravel.com is in the customer service provided. Booking a trip on your own is easy — dealing with problems when they arise can be less so!

If you book through AmexTravel.com, you’ll have easy access to someone who can help you get on a new flight, find a new hotel, or manage whatever other issues come up day or night. So if you’re looking to have that extra support, then AmexTravel.com might be a great choice for you!

The information regarding the Centurion ® Card from American Express was independently collected by Upgraded Points and was not provided nor reviewed by the issuer. 

For rates and fees of The Platinum Card ® from American Express, click here . For rates and fees of The Business Platinum Card ® from American Express, click here . For rates and fees of the American Express ® Gold Card, click  here . For rates and fees of the American Express ® Business Gold Card, click here .

Frequently Asked Questions

What is american express travel.

AmexTravel.com is an O nline  T ravel  A gency (OTA), just like Orbitz , Kayak , or Expedia . You can book flights, hotels, rental cars, or cruises through AmexTravel.com.

Do I need an American Express card to use Amex Travel services?

Whether or not you have an American Express card, you can book flights, hotels, rental cars, or cruises through AmexTravel.com. If you do have an Amex card, you might be eligible for certain perks or rewards.

Does American Express Travel cost anything?

If you book a flight through AmexTravel.com, there’s a small fee ($6.99 for domestic flights, $10.99 for international) that fee is waived for Amex Platinum, Amex Business Platinum, and Centurion cardmembers. Other services, like hotels and cruises, do not have fees.

Why should I book with American Express Travel?

AmexTravel.com has very helpful customer service resources. If you have any problems with your trip (like a canceled flight), you can call an agent who can help solve the issue.

Was this page helpful?

About Jarrod West

Boasting a portfolio of over 20 cards, Jarrod has been an expert in the points and miles space for over 6 years. He earns and redeems over 1 million points per year and his work has been featured in outlets like The New York Times.

INSIDERS ONLY: UP PULSE ™

Get the latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy . This site is protected by reCAPTCHA. Google's privacy policy and terms of service apply.

Related Posts

UP's Bonus Valuation

This bonus value is an estimated valuation calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.

How to cancel your Amex Travel booking online

No one wants to cancel a trip, but when you're faced with unforeseen circumstances like illness, a canceled meeting or — as we've seen in recent months — the coronavirus outbreak , it's important to have a course of action in place for when you do need to cancel a trip.

Canceling a trip booked directly through the airline is pretty simple — generally, you can do this on the airline's website or by calling up the airline. However, things get tricky when you need to cancel airfare booked through a credit card portal like Amex Travel . Canceling a ticket booked with Membership Rewards points can be difficult if you don't know where to look.

Things get even more confusing when your travel is covered by a carrier-issued travel waiver of change and cancellation fees. These are generally issued when airlines think they will cancel a lot of flights at once, helping save gate and ticket counter agents time at the airport.

Here's how to cancel travel booked through the Amex Travel — bookmark this guide and refer to it the next time you need to book travel booked with Membership Rewards points.

For more TPG news delivered to your inbox daily, sign up for our daily newsletter .

Check your common carrier's website for information

When you book travel through Amex Travel, your travel is covered by the change or cancellation policy of the airline, hotel car rental company that you're booked with. For example, if you booked a United Airlines flight through Amex Travel, you're subject to United's change and cancellation policies . Before you start the change or cancellation process for a ticket, make sure you know your carrier's policy.

Due to current circumstances with the coronavirus and travel restrictions , most U.S. travel providers are waiving fees for changing or canceling plans. You can find this information on your airline or hotel's website. TPG has also compiled current U.S. airline and hotel policies regarding changes made to travel due to coronavirus:

• Coronavirus hotel change and cancellation policies: What to know
• Flight waivers in place at U.S. carriers

Canceling American, Delta, and United tickets with a coronavirus waiver

Amex Travel recently started letting customers booked on American, Delta and United cancel and change tickets directly through the airline. Doing this is pretty simple too — just find your reservation on the airline's website and follow the instructions to amend your reservation.

With United, for example, type your confirmation number and last name into the My Trips window on the United homepage and click the Search button. Then, click the Cancel flight or Change flight button at the top of the screen and follow the on-screen prompts.

As is the case with all airlines, canceling your flight will generally result in future flight credit, not a refund to your original form of payment. In the case of the example above, this means that you'd receive a United credit in lieu of your Membership Rewards points.

Changing a flight will be subject to the airline's specific travel waiver. Make sure to check the specifics for American , Delta , and United before you opt to change your flight, so that you know what to expect.

Related Reading: Can I cancel or change a ticket booked through the Amex or Chase Travel Portal due to coronavirus?

Canceling other airfare with a coronavirus waiver

Tickets booked with another airline through Amex Travel that's subject to a travel waiver can still be canceled online, but with a few caveats. Amex Travel has an online form that you can use to cancel your tickets.

The main restriction to keep in mind is that your departure date must be must be more than five days away. These restrictions are in place because the cancellations are manually processed and the Amex team is likely swamped right now. If you're looking to cancel travel booked within the last 24 hours or your departure is within the next five days, you'll need to call Amex.

The 24-hour rule is especially important. Per Department of Transportation (DOT) regulations, airlines must let travelers cancel tickets within 24 hours of booking for a full refund to the original form of payment. Make sure to call Amex Travel if you just booked travel and need to cancel.

If your flight is eligible, using the online form the cancel airfare only takes a minute or two. Just navigate to the form, enter your airline record locator, Amex Travel ID and answer a few on-screen questions. Then, submit the form and your cancellation will be processed within the next few days.

After submitting this form, Amex will follow up with you over email when your itinerary is canceled. The refund depends on the airline's specific travel waiver , so make sure to check with the airline you're booked with for more information.

We highly recommend that you don't use this form for travel on American, Delta or United — instead, follow the steps in the last section. This will ensure that your cancelation is processed correctly and that you're not adding unnecessary stress to the cancellation team at Amex Travel.

What if I want to change my plans, not outright cancel?

Itinerary changes are processed differently than outright cancellations and — in the case of the coronavirus waiver — depend on the specifics of your airline's travel waiver. With this in mind, check your airline's specifics before you proceed with changing a flight.

As discussed, changing an American, Delta or United flight can be done through the airline's website. You have to call in changes to itineraries to flights operated by other airlines by calling Amex Travel at 1-800-297-2977. It's important to know your airline's cancellation policy before you call so you're not met with any surprises.

Also, note that hold times may be longer than usual when calling in changes during the coronavirus outbreak. We've heard reports of customers waiting hours to get in touch with a phone representative, so be prepared to call back if there's you experience an unrealistically long hold time.

What if my travel isn't 5+ days away?

If your travel is within the next five days, you must call Amex Travel to cancel your flight. Again, this is because the online cancellation form is manually processed. Your cancellation may not be processed in time and your ticket may not be eligible for a refund after the fact.

You can call Amex Travel at 1-800-297-2977 to cancel your trip if it's within the next five days. Again, you may need to wait on hold, but it will be worth it in order to receive a refund if you're entitled to one.

What about hotel and rental car reservations?

Hotel and rental car reservations can often be canceled on the Amex Travel website. Navigate to the My Trips page on Amex Travel and locate the reservation you'd like to cancel. In most cases, this process can be handled entirely online.

Amex Travel has made an exception for all hotel reservations made prior to Mar. 19, 2020 with check-in scheduled through Apr. 30, 2020. These reservations can be canceled with no penalty so long as its done at least 24 hours prior to when the stay is set to begin. All stays — including restrictive prepaid reservations — are eligible for this exception.

All other hotel stays are subject to the hotel's individual cancellation policy. Some hotels may offer a coronavirus travel waiver, so make sure to contact the hotel beforehand so that you know what to expect when you cancel.

Rental car reservations are all subject to the cancellation policy imposed by the rental car company, but all reservations can be canceled directly through Amex Travel. You should be due a full refund for canceling your rental car in most cases.

Will I be refunded in points or as a statement credit?

Your refund will depend on how your carrier chooses to process your refund. If you cancel a Delta ticket , for example, the airline will issue an eCredit that can be used towards a future reservation. However, if you cancel a hotel or other type of travel reservation that issues a refund to the original form of payment, you will receive your refund in the form of a statement credit, not Membership Rewards points.

If you receive a refund in the form of a statement credit and you originally paid for your travel booking with Membership Rewards points, you may be able to convert the statement credit back to points. Amex Travel's website notes that cardmembers in this situation can call 1-800-296-3276 and request that the points are reinstated.

TPG resources

TPG is dedicated to helping readers navigate travel changes during the global coronavirus outbreak. We've built an extensive library of travel news, advice and guides that are meant to keep you up in the know on how the coronavirus outbreak is changing the travel world. Make sure to bookmark our dedicated coronavirus page to stay up to date.

Looking for a good place to start? Check out these guides:

• Here's what to consider if you're thinking about booking future travel now
• The best credit cards that offer trip cancellation and interruption coverage
• These are the global coronavirus travel restrictions by country
• Complete guide to airline elite status during the coronavirus outbreak
• Tips to reach airline customer service quickly
• Complete guide to hotel elite status during the coronavirus outbreak

Bottom line

Amex Travel has made it easier than ever to cancel bookings made through its portal. Whether you're canceling through the online form or directly through American, Delta or United, it's miles easier than calling Amex Travel and waiting on hold. Plus, you're saving time for people that do need to call to cancel a reservation.

Remember, though, there are still a couple of cases where you'll need to call Amex Travel to cancel a reservation. Namely, if you just booked a ticket or have travel within the next five days. So with this in mind, make sure to proactively cancel online if you can.

And with that: stay safe out there. Make sure to check CDC recommendations before you start traveling again. This will keep everyone safe and will only expedite our return to normalcy in the travel world and beyond.

Feature photo by Al Diaz/Miami Herald/MCT via Getty Images

Card Accounts

Business Accounts

Other Accounts and Payments

Tools and Support

Personal Cards

Business Credit Cards

Corporate Programs

Prepaid Cards

Personal Savings

Personal Checking and Loans

Business Banking

Book And Manage Travel

Travel Inspiration

Business Travel

Services and Support

Benefits and Offers

Manage Membership

Business Services

Checking & Payment Products

Funding Products

Merchant Services

This is where we store information about all your travel plans, all in one place. You'll see the details for your upcoming trips, your past trips and your canceled trips – including trip ID, dates, destinations and the type of trip.

Your Session has expired.

Your session has expired. Please enter your email and Trip ID to locate your trip

• If you booked through one of our Travel Specialists or Offices, please call 800-297-2977.
• If you booked through American Express Cruises, please call 800-297-5627.
• If you booked through American Express Vacations, please call 800-335-3342.
• To view/manage any bookings not listed above, click here

YOUR SESSION IS ABOUT TO EXPIRE

For your security, this online session is about to end due to inactivity. If you want to extend your session, please select the "Continue" button. If you select the "Log Out" link or do not respond, your session will automatically close.

YOU HAVE BEEN LOGGED OUT DUE TO INACTIVITY

Log in again to enjoy your exclusive American Express ® Member benefits.

Log in to enjoy your exclusive American Express ® Member benefits.

Please Refresh for the Latest Prices.

Prices change frequently due to availability and demand. Refreshing the page ensures you're seeing updated prices.

Membership Rewards-enrolled Card Members get at least 1 Membership Rewards ® point for every eligible dollar spent on their Membership Rewards program-enrolled American Express ® Card. Those same Card Members will also get at least 1 additional point for each dollar of eligible travel purchases made on amextravel.com on their Membership Rewards program-enrolled American Express Card. Corporate Card Members are not eligible for the additional point. Eligible travel purchases include all travel purchases made with your Membership Rewards program-enrolled American Express ® Card on amextravel.com , including air, prepaid hotels, prepaid car rentals, vacation packages (flight + hotel packages) or cruise reservations, minus returns and other credits. Platinum and Business Platinum Card Members are only eligible for 1 additional point on cruise reservations. Eligible travel purchases do NOT include non-prepaid car rentals, non-prepaid hotels, ticketing service or other fees, or interest charges. Bonuses you may receive with your Card on other purchase categories or in connection with promotions or offers from American Express may not be combined with this offer, such as 5X bonuses for Platinum and Business Platinum Card Members. Any portion of a charge that you elect to cover through redemption of Membership Rewards points is not eligible to receive points. If you have an Amex EveryDay Card product, additional points awarded under this offer will not be included in the extra points benefit. Additional points will be credited to the Membership Rewards account 10-12 weeks after final payment is made.

3X on Travel, Transit, and Restaurants:

Beginning October 24, 2019, you will earn one Membership Rewards ® point for each dollar of eligible purchases charged on the American Express ® Green Card. Travel: You will earn 2 additional points (for a total of 3 points) for each dollar charged on eligible travel purchases including airfare, hotels, cruises, car rentals, campgrounds, trains, taxicabs, rideshare services, tours, ferries, tolls, parking, buses, subways, on third party travel websites, and on amextravel.com. You will not earn additional points for purchases on timeshare properties. Restaurants: You will earn 2 additional points (for a total of 3 points) for each dollar charged at restaurants. You may not earn additional points for purchases at a restaurant located within another establishment (e.g. a restaurant inside a hotel, casino, or event venue). For example, purchases made at a restaurant located within a hotel may be recognized as a purchase at a hotel, not a restaurant. You will earn additional points for purchases at bars, nightclubs, cafeterias, and convenience stores. Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, person to person payments, purchases of American Express gift cards, purchases or travelers’ checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. Additional terms and restrictions apply. Merchants are assigned codes based on what they primarily sell. A purchase will not qualify for additional points if the merchant’s code is not eligible. Purchases made through a third-party payment account or on an online marketplace (with multiple retailers) will not qualify for additional points. A purchase may not qualify for additional points if the merchant submits the purchase using a mobile or wireless card reader or if you use a mobile or digital wallet.

Membership Rewards® Pay with Points:

To use Pay with Points, you must charge your eligible purchase through American Express Travel to a Membership Rewards ® program-enrolled American Express ® Card. Eligible purchases through American Express Travel exclude non-prepaid car rentals and non-prepaid hotels. Points will be debited from your Membership Rewards account, and credit for corresponding dollar amount will be issued to the American Express Card account used. If points redeemed do not cover entire amount, the balance of purchase price will remain on the American Express Card account. Minimum redemption 5,000 points. See membershiprewards.com/terms for the Membership Rewards program terms and conditions. If a charge for a purchase is included in a Pay Over Time balance on your Linked Account the statement credit associated with that charge may not be applied to that Pay Over Time balance. Instead the statement credit may be applied to your Pay in Full balance. If you believe this has occurred, please contact us by calling the number on the back of your Card.

Lowest Hotel Rates Guarantee:

Valid only for American Express Card Members. If you book a qualifying hotel rate on amextravel.com and then find the same room, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, we'll refund you the difference. For pre-paid reservations, your claim must be submitted prior to your stay, before the date of check-in. For verification of “pay later” hotel bookings, your claim must be submitted within thirty (30) days after you have completed the hotel stay, and the customer service representative may instruct you to mail a copy of your hotel receipt to American Express within that time period. American Express will honor the lower price for verified requests. The "Lowest Hotel Rates Guarantee" policy applies only to online rates available to the general public and excludes (1) rates or discounts that are not available to the general public, including, but not limited to, corporate, group, charter, meeting/convention, AAA, government/military, and senior citizen rates/discounts; or (2) hotel rooms booked through or in combination with frequent stay, loyalty, points, coupon promotions, rooms won through contests or sweepstakes or transferred, or rooms booked on opaque websites that do not allow you to see the name of the hotel until your reservation is complete; or (3) promotional packages, deals, all-inclusive packages, or bundles that may include additional amenities such as parking, meals, or entertainment, or (4) rates booked through the Fine Hotels & Resorts ® and The Hotel Collection programs. Details

Seller of Travel:

American Express Travel Related Services Company, Inc., is acting solely as a sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. Certain suppliers pay us commission and other incentives for reaching sales targets or other goals and may provide incentives to our travel counselors. For more information visit www.americanexpress.com/travelterms . California CST#1022318; Washington UBI#600-469-694; Iowa TA#669

Moscow Kremlin: skip-the-line tickets and 8 things not to miss

• April 18, 2024

The Moscow Kremlin, symbol of Russi! It’s the Kremlin’s wall that you can see on Red Square. The Red Square and the Moscow Kremlin are both listed as UNESCO World Heritage Sites . We visited the Moscow Kremlin several times, with skip-the-line tickets and without, with my family, but also with my colleagues when I was living in Moscow.

Visit the Moscow Kremlin: tips and practical information

I will give here the key info to save time (and money) before the visit and once there:

• Map, how to get there, opening hours
• Entry tickets to the Kremlin and the Armoury Chamber, including skip-the-line entry tickets
• Guided tours

Map of the Moscow Kremlin, how to get there and opening hours

The Kremlin is large, so I have created a map to help you find your bearings which you will find below. If you are interested in other Moscow maps, find them in Free Moscow Maps.

How to get there? Where is the entrance to the Moscow Kremlin?

• The nearest metro station is Biblioteka Imeni Lenina (point 1 on the map) on the red line. On the other hand, even if we all have in mind, the image of the Kremlin on Red Square, the entrance is NOT located directly on the square. There is an entrance on the Red Square, but it is for stuff only.
• The entrance to the Kremlin is on another side of the Kremlin (point 3 on the map).
• Check also our blog post about Where to stay in Moscow? to be sure to stay in the most interesting districts of Moscow.

Opening hours

The Kremlin is open from 10 a.m. to 5 p.m. every day, except Thursday.

Good to know! It is not possible to enter the Kremlin territory with suitcases, bulky bags or animals. If you come with a suitcase anyway, there is a free concierge not far from the cash desks. The total dimensions must not exceed 150 cm (total, that is to say if we add the height, width and thickness). See the rules on the Kremlin website .

How to buy the entry tickets to visit Moscow Kremlin?

Several tickets. Later in the article I will describe in more detail what is behind the walls of the Moscow Kremlin, but we can already divide the Kremlin into several parts: the architectural ensemble of the Cathedral Square, the Armoury Chamber, the Diamond Fund and the Ivan-The-Great Bell Tower. There are entry tickets for each of these parts. So you have a choice. What is most visited is the architectural ensemble of the Cathedral Square.

Armoury Chamber. The number of entry tickets to the Armoury Chamber is limited, to make the visit more pleasant for visitors. As with the Cathedral Square, the entry tickets can be purchased online (see below). And I would recommend to buy tickets to the Armoury Chamber in advance.

There are two options for visiting the Kremlin without a guide : buy tickets in ticket offices once there OR then buy them on the Internet, then take them at the ticket offices on site with less queuing. On the other hand, if you want to have more information about the Kremlin, a guided tour can be interesting: skip-the-line, accompaniment and not necessarily expensive for many.

Buy tickets for the Kremlin on site

The ticket offices are open from 9:30 a.m. to 4:30 p.m. every day, except Thursday . They are located in the Alexandrovsky Garden which runs along the walls of the Moscow Kremlin ( point 2 on the map above). It is possible to pay by bank card or in cash (rubles). See the post How to pay in Russia ?, if you need more info.

Good to know! Saturday is a day to avoid because there are many more people than the other days, especially in the morning. In general, the crowds are higher in the morning.

Moscow Kremlin guided tours

As tickets for the Armoury Chamber are limited, to go anyway you can go through guided tours, in groups or with a private guide. Certified guides have fast-track tickets and may still have seats. In addition, a guided tour in the Kremlin is worth it: you learn a lot and with many it is not so expensive, especially now with a fairly weak ruble.

With a private English-speaking guide

Only a certified guide is allowed to show you the Moscow Kremlin.

From June to September, the Kremlin is very visited and even official guides cannot have tickets. During this period, one of the solutions for a guided tour is a group visit.

Moscow Kremlin group tour in English

The second solution is to visit the Kremlin and the Armoury Chamber in a group. This is surprising, but it is not necessarily more economical than with a private guide. However, if there are no more entry tickets, this is a good solution.

Can we take pictures inside the Moscow Kremlin?

According to the Moscow Kremlin website , “it is forbidden to take photos and videos” inside the Armoury Chamber and the cathedrals”. There is no restriction for the exterior. You can still try to take photos inside the buildings, but the guards, often guards, will quickly point you out to stop.

Estimated visit time

A visit to the Kremlin and the Palace of Armor takes around 4 hours with a guided tour. If you go alone (without guide), it’s more or less equivalent. If you have fast-track tickets or you visit the Kremlin and the Palace of Armor with a certified guide, you also save a little time.

Good to know. There is nothing to eat inside the Kremlin, except maybe small snacks or ice cream. On the other hand, there are a few fast food restaurants near Okhotny Ryad station, but above all a lot of addresses on Nikolskaya Street , near Red Square and the Bolshoi Theater.

The Moscow Kremlin: what to see?

Kremlin means fortress in Slavic. The Moscow Kremlin is therefore not the only Kremlin in Russia. Nevertheless, it is the best known kremlin. It housed first the residence of the tsars, then the seat of the Soviet government, and today the Russian government. Finally, what is behind its walls?

• Cathedrals and churches;
• Exhibitions and museums;
• Palace of the Patriarch;
• State buildings which are not to be visited.

Most of the Kremlin to see is located on the Cathedral Square .

Cathedrals and churches of the Moscow Kremlin

Dormition cathedral.

(point 4 on the map, often called the Cathedral of the Assumption)

Built in 1475 and 1479 under the direction of an Italian architect, it was built in place of a small church erected by Ivan I to mark the accession of Moscow to the seat of the Russian Orthodox Church. The first stone church in Moscow, it was used for the coronation and marriage ceremonies of the Czars, as well as for important events of the heads of the Church.

Annunciation Cathedral

(point 5 on the map)

Built in 1489, this cathedral has also preserved magnificent fragments of paintings from its time. The floor is in jasper. The cathedral was a private place for the Czars to gather and confess. Until the beginning of the 20th century, the chaplain was the personal confessor of members of the Tsar’s family .

Archangel Saint Michael’s Cathedral

(point 6 on the map)

Built in 1508 by an Italian architect (again!), One finds outside and inside the cathedral of Venetian Renaissance features. 46 tombs continue the necropolis of the cathedral. It is the necropolis of the princes of Moscow (independent principality of Moscow), and the first tsars of Russia. Here are the photos (author: poznamka).

Church of the Deposition-of-the-Robe

(point 7 on the map)

Built from 1484 to 1485, the church was built in honor of the relics of the Virgin brought from Palestine to Constantinople in 452.

Ivan The Great Bell Tower

(point 8 on the map)

The bell tower is 81 meters high. Built in 1508 and blown up by Napoleon’s army in 1812, the tower and the bell tower were rebuilt soon after. Also note that a beautiful panoramic view opens from the bell tower over the city.

Museums of the Moscow Kremlin

Armoury chamber.

(point 9 on the map)

This museum of applied arts brings together an exceptional collection of the treasures of the tsars. There we find jewelry, crowns, costumes, diamonds, thrones, weapons and armor, all the riches of Russian princes and tsars accumulated during their centuries of reign.

Kremlin Museum of Treasures and Antiquities

(point 10 on the map)

This museum is located in the basement of the Annunciation Cathedral. It contains objects found during archaeological excavations on the territory of the Kremlin. They are mainly objects from medieval Russia.

Patriarch’s Palace

(point 11 on the map)

Built on the orders of Patriarch Nikon in 1655, this palace includes several rooms and a church, the Church of the Twelve Apostles. The particularity of this place is the cruciform room of 300m² which has no pillars. There are also objects that occupied the rooms: furniture, the gospels, icons.

Other Kremlin attractions

There are other interesting attractions you can see during your visit to the Moscow Kremlin. For example, you can take a refreshing break in the Taïniski garden. In addition, in a small corner of the garden is a platform for helicopters, it can be used by the Russian President in an emergency!

Tsar Pouchka (point 12) is also an attraction (especially well known to Russians). It’s a gigantic cannon that weighs almost 40 tonnes! The Guinness Book of Records considers it the largest howitzer ever built.

In the same spirit, you can also see Tsar Kolokol (point 13) , a gigantic bell tower which is located very close to the bell tower of Ivan the Great.

Around the Moscow Kremlin

I have summarized everything around the Kremlin and Red Square in this blog post:

• Red Square: everything you need to know

Interesting in Moscow:

• Where to stay in Moscow?
• How to get from airport to Moscow?
• Things to visit in Moscow: what to do and to see in Moscow?
• Visit Novodevichy Couvent and cemetery

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Crime and Punishment by Dostoevsky: character map and locations

You may also like.

Visit Moscow and St Petersburg in one week | Itinerary, cost, tips

• November 3, 2023

Moscow metro stations: most beautiful ones & how to use Moscow metro

• September 13, 2023

Bolshoi Theatre Moscow: how to buy tickets for Bolshoi theatre ballet?

• July 28, 2023

Moscow transport: metro, bus & taxi in Moscow | How does it work?

• August 15, 2023

Moscow in winter | What to do in Moscow in winter? How to dress?

• October 1, 2023

When is the best time to visit Moscow? | Weather, budget, events by month

• July 14, 2023

• My Account My Account
• Cards Cards
• Banking Banking
• Travel Travel
• Rewards & Benefits Rewards & Benefits
• Business Business