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How Do I Change a Flight in SAP Concur?

For Administrators and Authorized Support Contacts: Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information .

For End Users: To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information .

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eTravel Resources

• E2 Solutions Resources
• ConcurGov Resources

ConcurGov DOI Resources

Additional resources.

• SLA Metrics
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• IBC Customer Bulletins
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Contact Information and Helpful Telephone Numbers

Resources for travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL).

System Access (DOI)

For travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL), please select this 'Login' button for Single Sign On access to the travel system.

System Access (ACHP, CFA, NIGC)

For travelers in the Advisory Council on Historic Preservation (ACHP), U.S. Commission of Fine Arts (CFA), and National Indian Gaming Commission (NIGC) – which are affiliated with the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS), please select this 'Login' button for access to the travel system.

• ConcurGov Profile Form_eSign
• DO ConcurGov Addendum Form
• OS/BTFA FBMS Vendor Update - Travel Vendors Only

ConcurGov (DOI) Training Courses

• ConcurGov Travel Approving Official TDY Policy Overview CBT
• FBMS DOI Temporary Duty Policy for the Traveler CBT

DOI Resources

• BIO ConcurGov Information and Help
• DOI Travel Policy
• International Travel Guidance for DOI Employees

DOI Travel Help Desk

• This is your first stop to obtain resolution of most travel concerns.
• Select 4 on the main menu for Travel Inquiries; Select 1 for DOI Travel Assistance.
• Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues:

• Assistance with travel authorization or voucher
• General Navigational Questions/Concerns
• Standard Software Functionality and Troubleshooting
• Assistance with travel reservations

Travel Management Centers (TMC)

• Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
• El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
• Option 2 - DTI: Travelers stationed in the lower 48 and Puerto Rico;
• Option 3 - El Sol: Travelers stationed in Alaska including fire response in Alaska;
• Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
• Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note  - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

• Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
• Travel Problems encountered while in Travel Status (i.e., flight availability, rental car availability, etc.)

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This is a U.S. Federal Government information system that is "FOR OFFICIAL USE ONLY." More

Privacy Act Notice

This system contains information protected under the provisions of the Privacy Act of 1974 (Public Law 93-579). More

Any privacy information displayed on the screen or printed must be protected from unauthorized disclosure. Employees who violate privacy safeguards may be subject to disciplinary actions, a fine of up to $5,000, or both.

"The information requested in the ConcurGov is collected pursuant to Executive Order 9397 and Chapter 57, Title 5 United States Code. The purpose of the collection is to establish a comprehensive travel services system which enables travel service providers to authorize, issue, and account for travel and travel reimbursements provided to individuals on official Federal Government business. Categories of records in the system records may include: Full name matching the form of ID used for travel; Social Security Number; employee identification number; home, office, agency and emergency contact information; travel and hotel preferences; current passport and/or visa number(s); credit card numbers and related information; bank account information; frequent traveler account information (e.g., frequent flyer account numbers); date of birth; gender; DHS redress and known traveler numbers (numbers DHS assigns to promote resolution with previous watch list alerts and facilitate passenger clearance, respectively); trip information (e.g., destinations, reservation information); travel authorization information; travel claim information; monthly reports from travel agent(s) showing charges to individuals, balances, and other types of account analyses; and other official travel related information.

Routine uses which may be made of the collected information and other financial account information in the system(s) of record entitled "Contracted Travel Services Program GSA/GOVT-4" are: (a) To another Federal agency, Travel Management Center (TMC), online booking engine suppliers and the airlines that are required to support the DHS/TSA Secure Flight program. (b) To a Federal, State, local, or foreign agency responsible for investigating, prosecuting, enforcing, or carrying out a statute, rule, regulation, or order, where agencies become aware of a violation or potential violation of civil or criminal law or regulation; (c) To another Federal agency or a court when the Federal Government is party to a judicial proceeding; (d) To a Member of Congress or a congressional staff member in response to an inquiry from that congressional office made at the request of the individual who is the subject of the record; (e) To a Federal agency employee, expert, consultant, or contractor in performing a Federal duty for purposes of authorizing, arranging, and/or claiming reimbursement for official travel, including, but not limited to, traveler profile information; (f) To a credit card company for billing purposes, including collection of past due amounts; (g) To an expert, consultant, or contractor in the performance of a Federal duty to which the information is relevant; (h) To a Federal agency by the contractor in the form of itemized statements or invoices, and reports of all transactions, including refunds and adjustments to enable audits of charges to the Federal Government; (i) To a Federal agency in connection with the hiring or retention of an employee; the issuance of security clearance; the reporting of an investigation; the letting of a contract; or the issuance of a grant, license, or other benefit to the extent that the information is relevant and necessary to a decision; (j) To an authorized appeal or grievance examiner, formal complaints examiner, equal employment opportunity investigator, arbitrator, or other duly authorized official engaged in investigation or settlement of a grievance, complaint, or appeal filed by an employee to whom the information pertains; (k) To the Office of Personnel Management (OPM), the Office of Management and Budget (OMB), or the Government Accountability Office (GAO) when the information is required for program evaluation purposes; (l) To officials of labor organizations recognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties of exclusive representation concerning personnel policies, practices, and matters affecting working conditions; (m) To a travel services provider for billing and refund purposes; (n) To a carrier or an insurer for settlement of an employee claim for loss of or damage to personal property incident to service under 31 U.S.C. § 3721, or to a party involved in a tort claim against the Federal Government resulting from an accident involving a traveler; (o) To a credit reporting agency or credit bureau, as allowed and authorized by law, for the purpose of adding to a credit history file when it has been determined that an individual's account with a creditor with input to the system is delinquent; (p) summary or statistical data from the system with no reference to an identifiable individual may be released publicly; (q) to the National Archives and Records Administration (NARA) for records management purposes; (r) to appropriate agencies, entities, and persons when (1) The Agency suspects or has confirmed that the security or confidentiality of information in the system of records has been compromised; (2) the Agency has determined that as a result of the suspected or confirmed compromise there is a risk of harm to economic or property interests, identity theft or fraud, or harm to the security or integrity of this system or other systems or programs (whether maintained by GSA or another agency or entity) that rely upon the compromised information; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with GSA's efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. Information requested is voluntary, however, failure to provide the information may nullify the ability to book online travel reservations."

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Lead your organization into the future of travel

Let SAP Concur solutions help you bridge the gap between employee expectations and changes to your business travel program.

Travel has returned, but policies lack what employees say they need

Economic uncertainty has forced travel managers to create policies that cut costs and satisfy employees’ growing needs around flexibility, safety, environmental impact, and more. Read the 2023 Global Business Travel Managers Report to learn about the state of travel today and how to navigate it.

Read the report Get the infographic

Return to travel and re-establish confidence in the travel experience

As businesses return to travel, travel managers face new challenges as they work to re-establish travel programs and rebuild confidence in the travel experience. With flexibility now a priority for business travelers, travel programs must find bold and creative ways to satisfy traveler’s demands.

Get the tip sheet Take the travel readiness quiz

See the value of combining your travel and expense solutions

By integrating Concur Travel, Concur Expense, partner apps, and other resources, you can create a single, digital process that keeps employees safe, reduces costs, and can adapt to changing business priorities.

• Automatically capture and process travel spending
• See travel data and details in one place
• Consolidate travel details into one itinerary
• Fine tune travel policies based on business needs

Learn about travel and expense Explore partner apps

Build a strong travel program with these products

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Contact us and start improving your business processes today, contact sales 425-590-5000 ext. 2 have a specialist contact you to find automated solutions to help your business see spending clearly and manage it proactively..

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Your consent to send marketing communications is requested by Concur Technologies, Inc. on behalf of itself and its subsidiary, Concur (Canada) Inc. You may contact SAP Concur at 222 Bay Street, Suite 2000, Toronto, Ontario M5K 1B7, +00 1 800 401 8412. SAP Concur respects your privacy. Please review our Privacy Policy for more information.

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Canada Headquarters

222 Bay Street, Suite 2000 Toronto, ON, M5K 1B7 (800) 401 8412

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SAP Concur 601 108th Ave NE, Suite 1000 Bellevue WA, 98004 (425) 590-5000 (800) 401-8412

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