nexus concessionary travel pass application form

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Concessionary travel

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There are a number of ways to travel across the country, across the North East and in Newcastle. Here we draw attention to all the options available.

Am I eligible for a Concessionary Travel Pass?

You are eligible for an English National Concessionary travel pass, also known as a free bus pass, once you reach your 66th birthday. It is free for your first year.

Individuals with certain disabilities can also get an English National Concessionary travel pass. To check if you’re eligible visit newcastle.gov.uk .

Where can I use my bus pass?

With an English National Concessionary Travel Pass you can travel for free on:

• any Tyne and Wear bus from 9.30am weekdays, and all day at weekends and on public holidays
• for 60p on the Shields Ferry from 9.30am Monday to Friday, all day at weekends and on public holidays
• for 50p on Northern Rail services between Newcastle and Metrocentre/Blaydon, from 9.30am Monday to Friday and all day at weekends and on public holidays
• any local bus in England (including all major cities) between 9.30am to11.00pm weekdays, and all day at weekends and on public holidays

For further information contact Nexus .

How to apply for a free bus pass

You can apply for your English National Concessionary travel pass up to 28 days before you become eligible. It is worth doing this as it may take 28 days for your to receive it. You can either:

• apply for the first time online (older or disabled people)
• renew or request a replacement online (older or disabled people )

Travel shops are now closed.   The application form to apply for the first time or renew is available to download .  You will need a photo. You can ask for help or a postal form by telephone: 0191 202 0747.

Updating your Concessionary Travel Pass

If your English National Concessionary Travel Pass is about to expire you can renew it on the month that it’s due to expire or the month before that. You don’t need to send off your old pass.

If your details have changed, such as your address or name,  you need to inform Nexus . 

Lost your Concessionary Travel Pass?

If you think that you have lost your concessionary travel pass whilst using public transport, contact the appropriate operator. This will either be

Go North East

Your pass may have been handed in to the driver. If you are unsure which operator’s service you can check on Traveline or contact Nexus .

If your pass has not been found you will need to apply for a new English National Concessionary Travel Pass at a cost of £5.

Is your Concessionary Bus Pass valid?

Ticket machines on local bus services now tell you if your Concessionary Travel Pass is not valid for travel.

Why would your pass be cancelled?

• if you informed your card issuer that your pass is lost or stolen.
• if your pass is being used fraudulently by someone other than you the pass holder.
• if you are no longer entitled to concessionary travel.

What happens if the ticket machine says your pass has been cancelled?

• if your pass is not valid you are not entitled to free concessionary travel
• the driver will tell you that your pass is not valid. You will be asked to pay the normal adult fare. If you don’t want to pay the fare you can’t travel.
• contact your card issuer using the phone number shown on the back of your pass as soon as you are able to arrange for a new pass to be issued.

If you have more than one pass how do you know which one is valid? If you have more than one pass, use the pass with the longest expiry date. Other passes with an earlier date will have been cancelled and will not be valid for travel.

For more details call the phone number on the back of your pass.

Free bus travel for companions

A Companion Card lets you take someone with you free of charge when you travel on buses in Tyne and Wear, County Durham, Northumberland and Darlington. It’s available to residents of Tyne and Wear who receive certain allowances and are not able to travel without a companion.

Metro Gold Card from Tyne and Wear Metro

If you have an English National Concessionary travel pass, you can apply for a Metro Gold Card . This gives you unlimited travel on Tyne and Wear Metro, on Northern Rail services between Newcastle and Sunderland and also the Shields Ferry.

The Gold card offer can be used all day at weekends and on public holidays and weekdays after 9.30 am. This is known as ‘off peak’. If you have a hospital appointment you can use your pass before 9.30 am if you carry and show your hospital letter. During July and August and between Christmas and New Year, you can travel before 9.30 am.

The card costs £12 a year if you live in Tyne and Wear or £24 if you live outside Tyne and Wear. Your Gold card will be loaded onto your English National Concessionary Travel Pass.  You can do this at a Metro station ticket machine.

For further information, including how to apply contact  Nexus .

You can renew your Gold Card up to 7 days before your current pass expires.  To check the expiry date touch your CT Pass on the orange reader at a Metro station. Or, if you have an NFC (near field communication) enabled smartphone, install their Pop card checker app and check your expiry date using your phone. Visit Google Play and search for Pop card checker.

Lost your Metro Gold Card?

If you have lost your Metro Gold Card with your Concessionary Travel Pass on it you will need to report it to Nexus as soon as possible. You will then need to purchase a new Metro Gold Card from your local travel shop.

Concessionary Ferry Fares

You can get discounted fares on the Shields Ferry with your English National Concessionary Travel Card if you live in Tyne and Wear. Pay 60p single from 9.30am Monday to Friday, all day at weekends and on public holidays.

If you have a Metro Gold Card, you can travel for free on the Shields Ferry from 9.30am Monday to Friday, all day at weekends, on public holidays and throughout July and August.

For more information about concessionary ferry fares visit Nexus.org.uk

Reduced cost Metro travel

Tyne and Wear Metro offer some cheaper ways to travel

Metro families offer: Up to three children aged 11 and under can now travel free on Metro with a fare-paying adult. This includes someone with a Gold Card.

Under 16 year olds: can get discounted travel on the metro with a POP card

Day tickets: for unlimited travel

Senior Railcard

The Senior Railcard is available to anyone aged 60 years old or over and will save you 1/3 of the cost of most rail fares to almost anywhere in Great Britain, including certain fares on various rail or sea journeys.

A one year railcard costs £30 and a three year card costs £70.

To apply, you can get an application form from railway station ticket offices or a National Rail-licensed Travel Agent. The completed form needs to be handed in together with proof of your age, such as your Birth Certificate, Passport or Driving Licence.

You can also purchase or renew your Senior Railcard online or over the phone. You will need proof of your age/identity, so have your Birth Certificate, Passport or Driving Licence to hand when you call. You can’t apply for a Senior Railcard by post.

As well as making savings on rail fares, the Senior Railcard also entitles you to other special offers, such as on London theatre tickets.

Disabled Person’s Railcard

The Disabled Person’s Railcard is available to disabled people and provides 1/3 off most rail fares across Britain for you and a companion. You can apply on their website or download an application form to return in the post.

Other useful railcards

• Veterans Railcard for those who have served for at least one day or more in Her Majesty’s Armed Forces (Regular or Reserve). Merchant Mariners who have seen duty on legally defined military operations are also eligible.
• 16-25 Railcard for anyone aged 16 to 25, or in full time study.
• 26-30 Railcard   for anyone aged 26 to 30.
• Family & Friends Railcard   for anyone travelling with one child, or more.
• Two Together Railcard  for two named adults travelling together.
• Network Railcard   for travel in the South East of England
• 16-17 Saver   for anyone aged 16 or 17.

Other Useful Information

• Day Trips and Visits article on Information Now 
• The Elders Council of Newcastle publish EC Rider , a Summer Outings leaflet with ideas and tips on days out using your concessionary travel pass.
• North East and Cumbria Hubs Mobility Advice Service   offer free advice on using public transport and and alternate travel options.

Last updated: November 10, 2023

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Useful organisations

Website: arrivabus.co.uk

Tel: 0344 800 4411

Address: ARRIVA North East Ltd , NE2 1QS

Email: [email protected]

Website: disabledpersons-railcard.co.uk

Tel: 0345 605 0525

Address: Disabled Persons Railcard Office , DD11 9AN

Elders Council of Newcastle (Older People’s Forum)

Website: elderscouncil.org.uk

Tel: 0191 208 2701

Address: The Elders Council of Newcastle , NE4 5PL

Website: gonortheast.co.uk/services

Tel: 0191 420 5050

Address: Go North East , NE8 1BR

Website: nexus.org.uk

Tel: 0191 203 3333

Helpline: 0191 20 20 747

North East and Cumbria Hubs Mobility Advice Service

Website: cntw.nhs.uk/nedm

Tel: 07816 129 405

Helpline: 0191 287 5090

Address: Walkergate Park Hospital , NE6 4 UD

Website: senior-railcard.co.uk

Tel: 0345 3000 250

Address: National Railcards , LE65 9FA

Stagecoach North East – Customer Services

Website: stagecoachbus.com

Tel: 0191 566 0231

Address: Stagecoach North East , SR5 1AQ

Website: traveline.info

Tel: 0871 200 22 33

Address: Customer Services Traveline Information Ltd , WC2A 1QS

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• Trusted Traveler Programs
• How To Renew NEXUS Membership

How To Renew Your NEXUS Membership

NEXUS is designed to expedite the border clearance process for low-risk, approved travelers into Canada and the United States. NEXUS members now have crossing privileges at any air, land, and marine ports of entry that supports the program by paying one fee.

U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) are cooperating in this joint venture to simplify border crossings for members, while enhancing security.

CBP and CBSA are asking the NEXUS members begin their application renewal 364 days prior to their membership expiration date. To continue membership in the NEXUS program, he or she must:

• Submit an application and go through a registration process;
• Satisfy the eligibility criteria;
• Be admissible in Canada and the United States; and
• Pass risk assessments by both countries.

A member should use the Trusted Travelers Programs (TTP) website to apply for NEXUS.

The application-processing fee of $50 (USD) is non-refundable per applicant. The membership will be valid for another five years. Children under the age of 18 must also apply but, if eligible, are admitted to the program free of charge. For more information regarding the program requirements, please visit the NEXUS Program page.

When the applicant receives a letter in their TTP account advising them of their conditional approval, an interview must be scheduled at an enrollment center to complete the interview process, if required.

• Tickets and passes

Discounted and free travel

Fares and passes for young people.

There are lots of different passes available for young people travelling on public transport in Greater Manchester, from igo cards to free school bus passes.

Travel pass for older people

If you qualify for a state pension, you could be eligible for a pass that gives you free travel in Greater Manchester and the rest of England under the English National Concessionary Travel Scheme.

Free and low-cost travel for disabled people

If you are disabled, you could be eligible for a pass that gives you free and low-cost travel in Greater Manchester and the rest of England under the English National Concessionary Travel Scheme.

You could also be eligible to buy vouchers for discounted travel taxis in taxis, private hire vehicles and community transport schemes.

Travel included with Co-op Live tickets

Co-op Live ticket holders can travel on the tram and new city centre shuttle buses.

Say yellow to the Bee Network

Buses in Oldham, Rochdale and parts of Bury, Salford and north Manchester joined the Bee Network on 24 March.

New sponsor: Starling Bank Bikes

We’re delighted to welcome Starling Bank on board as the new sponsors of our bike hire scheme.

Manchester City Matchday Buses

We've teamed up with Manchester City to launch a large-scale bus trial helping fans from across Greater Manchester and nearby areas to travel to and from the Etihad Stadium on a matchday.

Rate your journey

We want to hear your views to help us deliver a better Bee Network for Greater Manchester.

Planned engineering works on Metrolink

Visit our dedicated webpage to find out how the works could affect your journeys.

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Transfers, excursions & 24-hour customer service with nexustours.

Enhance your vacation by pre-booking airport/hotel transfers and excursions with Vacation Express and NexusTours. While in destination, you will enjoy a seamless experience with NexusTours meeting you upon arrival at the airport for transfer to your resort, organizing your preferred contact method to schedule your pre-paid excursion and confirming your transfer for the day of departure. In addition to these services, NexusTours also serves as your first point of contact for customer service while in destination, 24 hours a day!

NexusTours services Vacation Express clients in all destinations except: St. Thomas; Cartagena, Colombia and Samana, Dominican Republic. Therefore, in these destinations these services are not available.

PRE-ARRIVAL SERVICES ▾

Arrival services ▾, departure services ▾, excursions ▾, cancun shopping tour ▾.

• Not valid for hotel-only bookings at RIU Hotels & Resorts, Catalonia Hotels & Resorts, Royalton Luxury Resorts or Planet Hollywood.
• Not valid for group bookings at Catalonia Hotels & Resorts, Hotel Xcaret Arte, Atelier Playa Mujeres or Estudio Playa Mujeres.
• Not valid for travel to Royalton Luxury Resorts or Planet Hollywood between Dec 24, 2021-Jan 2, 2022, February 17-24, 2022 or April 14-17, 2022.
• Only valid for stays of 4 nights or more at Hotel Xcaret Arte and is not valid for Suite Garden or Suite River room categories.

Today is the deadline to apply for emergency photo ID for local May elections: Here's how to apply

• local elections
• Wednesday 24 April 2024 at 10:21am

Wednesday marks the final day anyone without the correct form of photo ID to take part in next week’s local, mayoral and police commissioner elections can apply.

Every voter in England and Wales will be able to cast a ballot in at least one type of election on May 2.

But only certain kinds of photo identification will be accepted at polling stations and those without the correct ID will be turned away.

The widespread use of photo ID at elections was introduced in May 2023, it meant 14,000 people were not able to vote because they could not show an accepted form of photo ID, according to the Electoral Commission.

People who do not have any of the right forms of ID need to apply for a voter authority certificate by 5pm on Wednesday.

Which forms of ID will be accepted at polling stations?

Various forms of photographic ID in different categories will be accepted. Anyone without eligible ID can apply for a free voter ID document, known as a Voter Authority Certificate, here or by contacting their local council.

You will only need to show one of the following forms of photo ID. You must present the original version and not a photocopy.

Passport issued by the UK, any of the Channel Islands, the Isle of Man, a British Overseas Territory, an EEA state or a Commonwealth country

Driving licence issued by the UK, any of the Channel Islands, the Isle of Man, or an EEA state (this includes a provisional driving licence)

A Blue Badge

Older Person’s Bus Pass

Disabled Person’s Bus Pass

Oyster 60+ Card

Freedom Pass

Scottish National Entitlement Card

60 and Over Welsh Concessionary Travel Card

Disabled Person’s Welsh Concessionary Travel Card

Senior SmartPass issued in Northern Ireland

Registered Blind SmartPass or Blind Person’s SmartPass issued in Northern Ireland

War Disablement SmartPass issued in Northern Ireland

60+ SmartPass issued in Northern Ireland

Half Fare SmartPass issued in Northern Ireland

Identity card bearing the Proof of Age Standards Scheme hologram (a PASS card)

Biometric immigration document

Ministry of Defence Form 90 (Defence Identity Card)

National identity card issued by an EEA state

Electoral Identity Card issued in Northern Ireland

Voter Authority Certificate

Anonymous Elector's Document

Voter ID In numbers

An average of 1,003 applications for a voter authority certificate (VAC) were made per day in the week to April 22.

This was compared with 861 the previous week and 865 a fortnight earlier.

Some 40,718 applications for a VAC have been made so far this year, including 1,282 on Monday.

Here's how VAC applications in the most recent weeks break down by age:

Under 25 - 8%

25 to 34-year-olds - 13%

35 to 44-year-olds -19%

45 to 54-year-olds - 21%

55 to 64-year-olds - 27%

65 to 74-year-olds - 8%

75-years -old and over - 3%

What is happening at the local election?

Nearly 2,700 council seats in England are up for grabs across 107 local authorities on May 2.

At the same time 37 police and crime commissioners in England and Wales will be chosen.

Polls are also taking place to elect some of the most high-profile mayors in the country, including Greater Manchester, London and the West Midlands.

Why is voter ID needed now?

Photo ID rules were brought in as part of the Elections Act 2022, with the Government saying they are necessary to combat the risk of in-person voter fraud.

The requirements were first enforced at last year’s local elections in England.

An investigation by the Electoral Commission suggested at least around 14,000 people – 0.25% of voters – did not vote in those elections after being unable to show an accepted form of photo ID at their polling station.

Westwood, director of communication, policy and research at the Electoral Commission, which oversees all elections in the UK, said: “The deadline to apply for free voter ID is today at 5pm.

“Anyone who needs it should get their application in as soon as they can.

“The free ID helps ensure that everyone is able to take part in the May elections, even if they don’t currently have an accepted form of photo ID.

“It doesn’t take long to apply and there is information and support available from the Electoral Commission and your local authority.”

A similar study will be carried out this year, the Commission has confirmed.

Want a quick and expert briefing on the biggest news stories? Listen to our latest podcasts to find out What You Need To Know

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• Accessibility

Nexus National Concessionary Travel - Disabled Adult

If you are disabled (see below for details of which disabilities apply), live in Tyne and Wear and have a Concessionary Travel Pass, you can travel on buses for free.

Metro journeys are not free of charge but you can avoid paying full fares after 9.30am by buying a Metro Gold Card . Metro Gold Cards can only be used with a valid CT Pass. They are also valid on the Shields Ferry and rail services between Newcastle and Sunderland.

Am I eligible for a CT Pass? Everyone applying for the Concessionary Travel Scheme on grounds of disability has to be initially assessed by the Social Services department of their Local Authority. You should, therefore, contact them for advice on what you need to take with you.

Telephone numbers are:

Gateshead – 0191 433 2327 Newcastle – 0191 278 8100 North Tyneside – 0345 200 0101 South Tyneside – 0191 427 1717 Sunderland – 0191 520 5552

If you are eligible for a Concessionary Travel Pass, you will be given a Confirmation of Eligibility form.

With a CT Pass you can travel:

• Free of charge on buses in Tyne and Wear from 9.30am Monday to Friday and all day at weekends and on public holidays.
• Free anywhere else in England on local buses, between 9.30am and 11.00pm Monday to Friday and all day at weekends and on public holidays.
• For 60p on the Shields Ferry from 9.30am Monday to Friday, all day at weekends and on public holidays.
• For 50p on Northern Rail services between Newcastle and Metrocentre/Blaydon, from 9.30am Monday to Friday and all day at weekends and on public holidays.

Who to contact