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Our history

Milestones in our journey as an industry leader

2010 - 2019

2000 - 2009, 1900 - 1999, 1872 - 1899, appointments, 2020 - now  .

• November CWT significantly strengthens financial position through balance sheet recapitalization.
• June CWT forms strategic partnership with Spotnana to provide next generation global travel solution to customers.
• May CWT partners with Booking.com for Business to provide expanded content and 24/7 servicing.
• April CWT Meetings & Events launches carbon calculator to help reduce customers’ carbon footprint.
• February CWT announces its 2023 product investment focus and issues $90m of equity to help scale strategic value-enhancing opportunities. CWT publishes tenth annual sustainability report now organized under Environmental, Social and Governance framework, previously known as Responsible Business.
• October CWT adds new trip planning, management and collaboration functionalities to its myCWT platform.
• July CWT included in America’s Best Employers for Women. CWT signs PACT's (formerly ECPAT) Code of Conduct for the Protection of Children in Travel and Tourism.
• June CWT launches 24/7 English-Mandarin bilingual hub service.
• March CWT launches Real-Time Carbon Footprint Indicators to help customers make more sustainable choices.
• February CWT unveils initial focus of $100m technology, innovation, and product investment plans.
• January CWT commences celebrations of 150 years in travel. A heritage that traces back to 1872 when Belgian engineer and industrialist, George Nagelmackers, sold the American concept of sleeping cars to European rail operators.
• November CWT to invest $100m in technology and innovative products as recapitalization plan is approved. CWT exceeds 2021 messaging integration targets with 1,000th customer adoption.
• June Commitment to significantly reduce CWT's environmental footprint by signing the Science Based Targets Call to Action Standard Commitment Letter.
• October CWT Meetings & Events launches CWT easy meetings, a direct-booking platform for small meetings. The platform gives meeting organizers access to over 250,000 meeting rooms in hotels (both independent and chain) as well as unique venues & event spaces in more than 90 countries . 8th annual Responsible Business Report published, showing continued momentum, including being awarded the newly established EcoVadis Platinum sustainability rating and maintaining the United Nations (UN) Global Compact Advanced Level.
• September CWT Solutions Group creates a new responsible travel consulting framework.
• April CWT is awarded Platinum status for responsible business by EcoVadis – top rating for the fourth successive year.
• February CWT partners with Timeshifter to offer jet lag solution for traveling employees
• January CWT launches the first open API-based global travel management platform for China. CWTSatoTravel partners with US Defense Department’s Military Spouse Employment Partnership (MSEP). CWT Energy, Resources & Marine (ERM) have signed a preferred global agreement with The Visa Team, a specialist in visa-handling services for the oil and gas, mining, and marine industries. Business Travel On the Fly podcast is launched.

2010 - 2019  

• December CWT Meetings & Events is named to CMI 25 List for 10th year in a row.
• October First successful live NDC booking through Amadeus Selling Platform Connect. CWT and the Carlson Family Foundation host the Minnesota Hackathon to fight online child trafficking in partnership with Thorn.
• September CWT Meetings & Events is named to CMI 25 List for 10th year in a row.
• August RoomIt by CWT™ announces its first global campaign in support of the World Childhood Foundation, which is celebrating its 20th anniversary this year.
• June CWT publishes its 2019 Annual Responsible Business Report and reached its third consecutive annual EcoVadis Gold rating and the United Nations Global Compact Advanced Level rating for its annual Responsible Business Report.
• May CWT Meetings & Events signs an agreement with Kaplan Higher Education Academy (KHEA), part of Kaplan in Singapore, a leading private education institution, to enhance employment opportunities for students in the hospitality & MICE (Meetings, Incentives, Conferences and Events) industries.
• April CWT secures a UK Cyber Essentials certification. This UK Government-backed scheme is designed to protect organizations and their data against a wide range of cyberattacks.
• March CWT reported strong growth in 2018. CWT is awarded 3rd successive EcoVadis Gold status in recognition of responsible business practices.
• February CWT rebrand and updated customer value proposition is launched.
• November CWT launched AI-powered travel reporting tool, CWT AnswerIQ
• April CWT reported strong 2017 performance.
• March Diana Nelson, Kurt Ekert and the ELT signed the UN Women’s Empowerment Principles .
• December CWT passes the one-millionth registered user milestone for the mobile app myCWT, (formerly called CWT To Go™) and began trialing air booking capabilities.
• November CWT delivers a new travel technology platform, myCWT, to drive digital products.
• July CWT becomes the first TMC to build and launch its own hotel distribution business, RoomIt by CWT.
• September CWT launches CWT 3.0 growth strategy and vision to be the leading digital TMC.
• November CWT announces its Corporate Innovation team , dedicated to further driving and developing a company-wide culture of innovation.
• June Carlson enters into a definitive agreement with JP MorganChase to acquire full ownership of CWT, heralding an exciting new chapter for the company.
• April CWT Meetings & Events announces its entry into China's rapidly growing meetings and events market.
• September CWT wins the GBTA Project ICARUS Europe travel supplier outstanding achievement award 2013 – intermediary, for the  CWT Travel Stress Index.
• January CWT celebrates 10 years in China and renews its joint venture relationship with China Air Services for a further 10 years.
• October CWT Acquires WorldMate, leader in mobile travel technology, and also wins "Best Corporate Travel Agency 2012" at the TTG Travel Awards.
• July CWT To Go  TM , our mobile app, wins the 2012 Global Business Travel Association (GBTA) award for innovation of the year in the category of "Outstanding apps" – voted for by business travelers.
• November CWT expands its presence in Latin America with two acquisitions: Centenial Group, its partner in Costa Rica since 2004, in October, and Net Tour Viagens E Turismo LTDA (Net Tours) in Brazil.
• May CWT starts its mobile services offering with the launch of CWT To Go , a free mobile services application that allows travelers to access their travel itineraries directly from their mobile devices while on their trips. 
• February CWT acquires Kaleva Travel Ltd., its partner since 1995, with operations in Finland, Estonia, Latvia, Lithuania and Romania.

2000 - 2009  

• February CWT received a 2009 Business Travel Innovation Award for its compliance-enhancing solution  CWT Policy Messenger  at the  Business Travel Show  held in London. This marks the second consecutive innovation award for CWT in the competition's Travel Management Services Category.
• October CWT CWT signed a global agreement with The CarbonNeutral Company, the leading carbon offset and climate consulting firm, to provide emissions management services to CWT clients and enhance its CWT Sustainable Solutions offering.
• July CWT and American Express Global Commercial Card signed a multi-year, preferred supplier agreement by which CWT will promote and distribute three American Express payment solutions to its clients and prospects in 21 countries.
• July CWT announces the addition of ground transportation (which includes rental car, black car/limo and rail) to its repertoire of program optimization services. CWT gains majority control of Indian joint venture. The transaction underscores CWT's commitment to India's corporate travel market.
• August CWT finalizes acquisition of Navigant International, doubling its size in North America and reinforcing its presence in Asia Pacific. A change in CWT's shareholding structure also occurs in August: Carlson and One Equity Partners (OEP) acquire Accor's 50 percent stake in CWT. Carlson becomes majority shareholder with 55 percent of CWT shares, while OEP holds the remaining 45 percent.
• The  CWT Solutions Group , the company's consulting division, becomes global 
• March CWT acquires Maritz Corporate Travel in the United States in March, and Onboard in Germany in October, demonstrating its continuous commitment to playing a leading role in the consolidation of the travel management industry.
• CWT opens its first eCenter in Warsaw, Poland. This new service configuration is designed to handle multinational clients with business travelers in several European cities from a single business travel center.
• CWT and China Air Service establish a joint venture operation, CWT China, headquartered in Beijing.CWT celebrates 10 years in China and renews its joint venture relationship with China Air Services for a further 10 years.
• CWT and Japan Travel Bureau create a joint venture, JTB/CWT Business Travel Solutions. 
• CWT creates the CWT Solutions Group, whose experts provide consulting services to clients, notably in the selection and deployment of new technologies and in strategic air and hotel sourcing.
• Carlson Travel Network in the United States and Wagonlit Travel in Europe merge to form the Carlson Wagonlit Travel network for business travel. The new company is the first truly global travel services company with international management.
• CWT acquires Dodwell Travel from Inchcape Group and establishes CWT Hong Kong.
• Carlson Companies, Inc. of Minneapolis and the Paris-based Accor Group combine the business travel interests of their respective companies, Carlson Travel Network and Wagonlit Travel, under the name Carlson Wagonlit Travel.
• Wagons-Lits Travel changes its name to Wagonlit Travel and consolidates its network, products and services for multinational companies.
• Accor acquires La Compagnie des Wagons-Lits.
• Ask Mr. Foster changes its name to Carlson Travel Network, to capitalize on the professionalism, strength, and synergy of the Carlson Companies.
• Carlson Companies acquires P. Lawson Travel.
• Wagons-Lits Travel is the first business travel agency in Europe to create implants or on-site locations in the offices of clients. The company also introduces the widespread use of computer reservation systems and offers global reporting to European business travel customers. It expands quickly through major acquisitions in Denmark, Spain, Germany, the United Kingdom and Eastern Europe.
• The "Compagnie des Wagons-Lits" expands its mission of serving travelers to become Wagons-Lits Travel, Europe's largest travel management company.
• Ask Mr. Foster changes hands when two shareholders, Donald Fischer and Thomas Orr, pay US$157,000 for controlling interest in the company, which had seen hard times during and in the wake of World War II.
• Full-service Wagons-Lits agencies spring up in rail ticket offices throughout Europe.

1899 - 1872

• The Ask Mr. Foster travel agency is founded in St. Augustine, Florida, making it one of the oldest travel agencies in the United States. Its unusual name is the result of one local resident, Ward G. Foster, who is the unofficial keeper of the train timetables. When tourists inquire about the time of train arrivals or departures, they are told to "Ask Mr. Foster."
• Belgian innovator Georges Nagelmackers begins a new enterprise with the sole purpose of serving the traveler. Adding sleeping compartments to trains serving the European continent, he founded the company, Wagons-Lits, which literally means "sleeping cars." Nagelmackers goes on to create the Orient Express.  

Carlson Wagonlit Travel

Information about carlson wagonlit travel.

Opening hours

• Monday: 9:30 AM – 6:00 PM
• Tuesday: 9:30 AM – 6:00 PM
• Wednesday: 9:30 AM – 6:00 PM
• Thursday: 9:30 AM – 6:00 PM
• Friday: 9:30 AM – 6:00 PM
• Saturday: Closed
• Sunday: Closed

Carlson Wagonlit Travel: Reviews

Fantastic experience: Just the best!

Fantastic experience: This was a great Travel Agent, but I believe it closed during Covid. If it’s opened again please let us know where. Thanks

Fantastic experience: Very knowledgeable and helpful. Learn about you to recommend best holidays

Fantastic experience: Brenda is absolutely wonderful! She is extremely knowledgeable about everything travel, and all destinations. We had to cancel our upcoming trip, and she took care of it, no questions asked, and we received a full credit - which was more than enough. Our family will only ever use Brenda & CWT Bolton to book our trips.

Fantastic experience: Our trip went according to plan due to the excellent bookings.

Fantastic experience: Excellent value, great advice and service.

Fantastic experience: Lori at Carlson Wagonlit Travel in Bolton has been such a big help to my Fiancé and I in planning our dream honeymoon. From the start she helped us narrow down a destination, and then plan out each day for the entire trip. Lori is very knowledgeable in the various popular travel destinations, along with the various activities, sites, and excursions that can be experienced. I can definately say with certainty that my soon to be wife and I will be visiting Lori again for help in planning future vacations for our family.

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Carlson Wagonlit Travel

Carlson Wagonlit Travel was the #1 global travel management company with bookings of approximately $27 billion in 2012. CWT serves corporate clients and government institutions worldwide, providing an efficient means to book travel including air, hotel and car rental for its clients through both agent assisted and self-booking tools. Companies use CWT to more efficiently track and manage their travel spend, to ensure compliance with company policies and for security.

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Carlson Wagonlit Travel Rebrands as CWT

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Another vestige of carlson travel empire sold, this one to amex spinoff for $570m.

Minneapolis-based CWT, a business travel and meeting management firm that was part of a prominent Minnesota family's business legacy, will sell to rival American Express Global Business Travel for $570 million, the companies announced Monday.

The merger, which should close in the latter half of this year, blends two of the biggest corporate travel entities. CWT, formerly Carlson Wagonlit Travel, started in its current form in the mid-1990s and touts 4,000 customers with a projected revenue of approximately $850 million this year. American Express spun off its global business travel (GBT) sector as a joint venture with an investor group in 2014, and GBT has rapidly grown through various mergers and acquisitions since.

CWT was not reachable for comment, including on if its global headquarters will remain in the state, if this will affect any jobs or if the CWT name will survive.

American Express said the deal means CWT customers will have access to its proprietary software and services.

"Joining forces with Amex GBT helps accelerate our vision of a tech-enabled future for business travel, where people and technology combine to deliver an exceptional customer experience," said Patrick Andersen, CEO of CWT, in a statement. "We are highly confident in the value creation of the combined company."

The privately held CWT — which investment funds like Redwood Capital Management, Monarch Alternative Capital and others own — will now be part of the public GBT, which debuted on the New York Stock Exchange in 2022. That came at a time when corporate travel was still in a precarious state after grinding to a halt in 2020 because of the pandemic.

Business travel still hasn't fully recovered to 2019 levels in terms of volume or spending, but that milestone could hit as soon as by the end of this year. So Jose Ferreira, owner of Coon Rapids-based Riverdale Travel, said this deal is timed for growth.

"For corporate travelers, I would say that service levels are going to improve," Ferreira said. "Both of these companies are still recovering from the pandemic."

Curt Carlson, namesake of the University of Minnesota's Carlson School of Management, started his family's business empire during the Great Depression, eventually venturing into the travel industry about 30 years later.

In 2021, the family gave up its ownership stake in Carlson Travel Inc. and its many related companies, including CWT, after the COVID-19 pandemic forced the business into bankruptcy. The family has also offloaded some of its large portfolio of hotels, including selling the Radisson Hotel Group Americas for $675 million to Choice Hotels International in 2022.

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Defense and Government Travel Consultant II and I

at Carlson Wagonlit Travel in Minnetonka, Minnesota, United States

Job Description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is "yes", we should talk.

Many of the world's best known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe and secure business travel experience.

Be at the heart of our business. As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the Traveler Experience Defense & Government organization, you'll be at the forefront of providing that exceptional experience. Beyond making bookings, you'll play a key role in delivering a safe and enjoyable journey to our clients' traveling employees. On a day-to-day basis, you will: *Create and complete travel arrangements (air, hotel, car, rail) *Ensure reservations are built according to client standards and preferences *Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience *Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares *Make changes or solve any issues that might occur during or before the travel *Assignments include both routine and non-routine work *Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date Sound exciting? Welcome to a culture of caring Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here - which explains the long careers of so many of our colleagues. Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today. As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients.We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. #LI-remote #LI-VB1 Qualifications Let's grow together The defense & government travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and more innovative than ever before. If you're looking to learn and grow in your career on the frontline of this exciting industry, we'll be there to support your journey and give you all the tools you need to excel.

The experience and attributes we're looking for in new team members include:

* 3 to 5 years' experience working as a Travel Consultant (or 5 years in other customer service industry) *Advanced knowledge of GDS (Sabre or Amadeus) *A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do too. *Good verbal and written communication skills *Strong teamworking skills *A positive, "can do"... For full info follow application link.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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Job Posting: 11846300

Posted On: Apr 20, 2024

Updated On: Apr 20, 2024

Carlson Wagonlit Travel

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