celebrity cruises excursions cancellation policy

• Cruise News

Celebrity Changes Policy for Shore Excursion Cancellations

Andrea Santillan

• December 12, 2023

Celebrity Cruises is rolling out a policy that requires passengers to cancel shore tours earlier if they want to be refunded. 

The letter to travel agencies reads, “Beginning January 1, they’ll have up to 48 hours prior to arriving in port to cancel their shore excursion. This update applies to all new and existing bookings.”

It adds that “excursions with flights, trains, special events, overnight stays, hotel stays, or Private Journeys” will have a separate deadline for cancellations.

Originally, shore excursions with the cruise line could be canceled up to 24 hours before their tours departed. Instead of using the tour’s departure time as the basis for the validity of a refundable cancellation, the new policy relies on the ship’s time of arrival at respective ports. 

More elaborate tours must be canceled a month before

Celebrity also imposes a smaller cancellation window for tours that require more elaborate itineraries, such as those involving trains, flights, and land accommodations.

In these cases, passengers must request their cancellations at least 30 days before their cruise or embarkation date, regardless of when the tour is scheduled or the length of their voyages.

The revised policy will force passengers to decide a lot sooner if they want to push through with their scheduled tours while effectively getting rid of last-minute cancellations and giving other passengers a chance to book excursions that were previously full.

Of course, the new cancellation policy only applies to shore tours offered by Celebrity Cruises. 

Shore tours by cruises are still preferable

Despite the smaller window for cancellations, cruise line-affiliated tours remain highly preferable to tours that passengers might research and avail of on their own. Aside from being easier to book and coordinate, the tour providers have been vetted by the cruise operator for safety and efficiency.

Most importantly, accredited tour operators know they should contact the cruise ship if there are any accidents or delays, minimizing the chances that passengers might get left behind in any unforeseen events.

Last September, 2 Tampa-based passengers found themselves stranded in Mexico after renting scooters from a third-party provider and getting into a traffic accident that left them hospitalized. 

If you must book independent tour operators, do some research beforehand to make sure that you’ll be in good hands.

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Understanding Celebrity Cruises Cancellation Policy: Your Guide to Flexibility and Peace of Mind

Planning a cruise vacation can be an exciting experience, but unexpected circumstances may arise that could disrupt your travel plans. That’s why it’s crucial to have a clear understanding of the cancellation policy offered by your cruise line. In this comprehensive guide, we will delve into Celebrity Cruises’ cancellation policy, providing you with the necessary information to navigate any changes or cancellations with ease.

Celebrity Cruises is renowned for its commitment to providing flexibility and peace of mind to its passengers. Their cancellation policy reflects this dedication, allowing travelers to make changes or cancel their bookings under certain conditions. To help you grasp the key points of Celebrity Cruises’ cancellation policy, we have compiled the following table:

| Condition | Cancellation Deadline | Refund Options | |————————–|————————-|———————————————————| | Standard Cancellation | Up to 90 days before | Full refund or future cruise credit (FCC) | | Window Suites | Up to 90 days before | Full refund or FCC | | Specialty Suites | Up to 180 days before | Full refund or FCC | | Non-Refundable Deposits | Varies | Future Cruise Credit only | | Cancel for Any Reason | Up to 48 hours before | 75% FCC |

It is important to note that these are general guidelines, and the specific terms may vary depending on the type of booking, destination, and sailing date. To ensure you have the most accurate and up-to-date information, we recommend referring to Celebrity Cruises’ official cancellation policy page.

In understanding the cancellation policy, it’s also beneficial to familiarize yourself with the terms and conditions surrounding any travel insurance you may have purchased. Travel insurance can provide an added layer of protection in case of unforeseen circumstances that may prevent you from embarking on your cruise.

By being aware of Celebrity Cruises’ cancellation policy and any applicable travel insurance coverage, you can make informed decisions and have peace of mind when planning your cruise vacation. Remember to review the terms and conditions of your specific booking and consult with a travel agent or Celebrity Cruises representative if you have any questions or concerns.

For more detailed information on Celebrity Cruises’ cancellation policy, you can visit their official website [source]. Additionally, if you are interested in learning about other cruise lines’ cancellation policies, Cruise Critic offers a comprehensive guide [source].

Can you cancel a cruise for medical reasons?

If you find yourself in a situation where you need to cancel your Celebrity Cruise due to medical reasons, you’ll be glad to know that their cancellation policy offers flexibility and peace of mind. Understanding Celebrity Cruises Cancellation Policy: Your Guide to Flexibility and Peace of Mind states that if you need to cancel your cruise due to medical reasons, you may be eligible for a refund or future cruise credit. To ensure a smooth process, it is important to provide the necessary documentation from a licensed medical professional. For more detailed information on the cancellation policy and the required documentation, you can refer to the official Celebrity Cruises website (https://www.celebritycruises.com/faq) or contact their customer service.

Can I cancel my cruise for a full refund?

Understanding Celebrity Cruises Cancellation Policy: Your Guide to Flexibility and Peace of Mind provides clarity on whether customers can cancel their cruise for a full refund. According to the policy, guests can cancel their cruise up to 48 hours prior to departure and receive a Future Cruise Credit (FCC) for the amount paid, which can be used towards a future sailing. However, for cancellations made within 48 hours, guests may not be eligible for a full refund. It is important to review the specific terms and conditions of your booking, as certain promotions and fares may have different cancellation policies. For more details, please refer to Celebrity Cruises’ official website: [https://www.celebritycruises.

What is the cancellation policy for excursions on Celebrity Cruises?

The cancellation policy for excursions on Celebrity Cruises offers flexibility and peace of mind. Guests can cancel their excursions up to 48 hours before the scheduled start time to receive a full refund. For cancellations made within 48 hours, a 75% refund will be provided. In the event that Celebrity Cruises cancels an excursion due to unforeseen circumstances, guests will receive a full refund. It is important to note that the cancellation policy may vary depending on the specific excursion, so it is recommended to review the terms and conditions for each excursion before making a reservation. For more information on Celebrity Cruises’ cancellation policy for excursions, please visit their official website.

How much do you lose if you cancel a cruise?

Celebrity Cruises offers a flexible cancellation policy that provides peace of mind for passengers. The amount you lose if you cancel a cruise depends on when you cancel. For cancellations made 90 days or more before departure, you will receive a full refund of your cruise fare. Cancellations made within 89 to 15 days of departure will result in a penalty of the deposit or the total cruise fare, depending on the fare type. If you cancel within 14 days of departure or fail to show up for your cruise, you will be subject to 100% cancellation fees. It is important to review the specific terms and conditions of your booking to understand the cancellation policy in detail. For more information, please visit the official Celebrity Cruises website.

Celebrity cancellation policy 2023

Celebrity Cruises offers a flexible cancellation policy for 2023, providing peace of mind for travelers. Guests can cancel their cruise up to 48 hours prior to departure and receive a Future Cruise Credit (FCC) for the full value of the cruise fare paid. This FCC can be used for a future Celebrity Cruises sailing within one year of the original departure date. For cancellations made within 48 hours of departure, guests may be eligible for a refund or FCC based on the specific circumstances. It is important to review the complete cancellation policy on the Celebrity Cruises website for detailed information and any updates. (Source: https://www.celebritycruises.

In today’s ever-changing world, flexibility and peace of mind have become paramount when making travel plans. Celebrity Cruises understands this and has developed a comprehensive cancellation policy that aims to provide travelers with the flexibility they need while ensuring peace of mind.

Celebrity Cruises’ cancellation policy is designed to accommodate various situations that may arise before or during a cruise. Whether it’s a change in travel plans, unexpected circumstances, or unforeseen events, the cruise line has put in place measures to protect its guests and offer them the necessary flexibility.

One of the key features of Celebrity Cruises’ cancellation policy is its Future Cruise Credit (FCC) option. This allows guests to cancel their booking and receive a credit that can be applied towards a future cruise. The FCC provides travelers with the flexibility to reschedule their cruise without incurring any penalties or fees. It gives them the freedom to explore alternative travel dates and destinations, ensuring they don’t miss out on their dream vacation.

To further enhance the flexibility of their cancellation policy, Celebrity Cruises has implemented a “Cruise with Confidence” program. This program allows guests to cancel their cruise up to 48 hours before the sail date and receive a 100% FCC. This level of flexibility is unprecedented in the industry and provides travelers with peace of mind, knowing they have the option to cancel their trip if needed.

It’s important to note that certain terms and conditions apply to Celebrity Cruises’ cancellation policy. These may vary depending on the type of cruise, destination, and booking made. It is always recommended to review the specific terms and conditions associated with your booking to ensure you fully understand the policy.

For guests who prefer additional protection and peace of mind, Celebrity Cruises offers optional travel protection plans. These plans provide coverage for trip cancellations, interruptions, and other unforeseen events that may occur before or during your cruise. They offer an extra layer of security, ensuring that you are financially protected in case of any unexpected circumstances.

To stay up to date with the latest information on Celebrity Cruises’ cancellation policy and any updates or changes, it’s advisable to visit their official website or contact their customer service directly. Their website provides a wealth of information on their cancellation policy, including frequently asked questions and specific details for different types of bookings.

In conclusion, Celebrity Cruises’ cancellation policy is designed to provide travelers with flexibility and peace of mind. With features such as Future Cruise Credit and the “Cruise with Confidence” program, guests have the freedom to reschedule or cancel their trip without incurring penalties or fees. Optional travel protection plans offer an added layer of security for those seeking additional peace of mind. Remember to review the specific terms and conditions associated with your booking and stay informed through Celebrity Cruises’ official website. With their cancellation policy, you can book your cruise with confidence, knowing that your travel plans are protected.

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• Celebrity Cruises

excursion cancellation policy

By rescuemom , October 13, 2021 in Celebrity Cruises

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Can someone help? I know I should be able to find this answer on the web site but I have been unable to. If I book a celebrity excursion before my cruise and I change my mind, or if the ports change what is the refund policy? I don't want to book an excursion ahead of time not knowing what the refund policy is. thank you!

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24 hours before to receive a full refund (once onboard this will go back to your onboard account and then will either pay towards any charges or get refunded back to your registered card)

If the port is changed/cancelled a full refund would be given.

If you cancel before embarkation you will receive the refunds as per payment method

According to Celebrity's website, in general you have 48 hrs in advance of "tour port arrival" to cancel without penalty.  There are some exceptions where it is longer.

If you book on the cruise planner and cancel before you sail, you get a refund to your original payment method (whether credit card or OBC).  It's actually quite simple to cancel, too.  

If you do cancel onboard, see above.  However, I encourage you always to contact Shore Excursions whenever you decide not to go on an excursion.  Don't just be a "no show."  First of all, it keeps them from tracking you down (they get concerned that there may be a medical situation).  A bonus is that you MIGHT be able to get a refund, even if you are very close to the excursion.  I recently received a refund for an excursion I cancelled within 2 hours of it's departure time.  That was a pleasant surprise.  I never, ever would count on that happening, but it can (at least, it has).

Oh, about the ports.  If the ports change, you SHOULD get a refund automatically.  There are some reports of that not happening, though.  Again, it's pretty easy to cancel online, so you might just want to do that on your own if a port changes prior to sailing and you don't receive the refund right off the bat.

I also recently had a port change (Grand Cayman changed to Cozumel).  When I saw that, I just went ahead and cancelled my Grand Cayman excursion just to get it done and off my mind.  Easy peasy.

thank you! I dont know why I struggle so much finding this info on the website. 

13 minutes ago, rescuemom said: thank you! I dont know why I struggle so much finding this info on the website. 

It is not surprising.  Using the search function on the Celebrity website is horrible.  I have to go to one of my booked cruises and do a mock booking of a shore excursion in order to see the link that takes me to the Terms and Conditions which includes the cancellation information.  Unfortunately, using that method does not allow me to send you a URL to the cancellation info itself.  

It's right where I expected to find it.  Scroll down to the T&Cs toward the bottom:

https://www.celebritycruises.com/shore-excursions/

On the whole, the rule is 24 hours before the scheduled tour departure time.

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What is Celebrity's cruise or Cruisetour cancellation and refund policy?

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit  Our FAQ section .

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Cancellation of Cruise For Australian and New Zealand Residents

The following cancellation charges will then apply to your cruise. Standard Cruises & Cruisetours (Cruise Portion Only).

Days Prior to Cruise Departure and cancellation Charges:

• 151 or more days : deposit is refundable except in the case of non- refundable deposit promotions and airfares
• 150-71 days:  loss of deposit 
• 70-46 days:  25% of fare*
• 45-31 days:  50% of fare*
• 30-15 days:  75% of fare*
• 14 days or less:  100% of fare

Cancellation of Cruise for UK & Ireland Residents

For cancellations received, the following cancellations charges will apply:

· 5 days or less before departure 100%

· 6 to 14 days before departure 90%

· 15 - 28 days before departure 75%

· 29 - 69 days before departure 50%

· 70 days or more before departure deposit only (including any increased deposit amount for any ’advanced purchase’ flight tickets.

Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise.

Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Please note that any amendment or transfer fees will also be charged when a booking is cancelled.

Is cruise/vacation cancellation protection available?

Cruise cancellation protection is available through Celebrity’s CruiseCare® plan, which is designed and intended for US residents, excluding residents from New York.

FOR NEW YORK RESIDENTS ONLY: New York state residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon 1-800 797-4516.

FOR ALL OTHER US RESIDENTS: Any questions regarding the terms and conditions of the insurance benefits of CruiseCare® plan, including cancellation coverage, should be directed to Aon Affinity by calling 1-800 797-4516.

Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.

How can I request a refund?

If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC).  Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us .   Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.  

Please note this policy does not apply to guests booked on chartered sailings.  If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

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Athens (Piraeus), Greece

Sat, Jun 1, 2024

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Tailored services and amenities await you in these exceptionally appointed staterooms. We're here to help you make the most of your time on board and on shore.

Fortunes Casino

Relax, recharge, and play the hottest slots and table games at Fortunes Casino. It offers a sophisticated ambiance and a captivating atmosphere that comes alive with plenty of action.

Camp at Sea

For our Camp at Sea program, we’ve designed more than 500 activities that make every sailing a brand new experience and an unforgettable memory for our junior cruisers.

Art Gallery

When you visit the Art Gallery, you'll be surrounded with one of the world's largest permanent collections of contemporary art, accompanied by a complete art program.

Fitness Center

Bring your workout routine along on your modern luxury vacation and enjoy a variety of new fitness classes and seminars along with world class cruise fitness amenities.

Shops on Infinity

Celebrity's European-inspired piazza and elegant galleria hold riches of chic sophistication. Marble walkways lead you to modern boutiques and fine jewelry stores.

Rooftop Terrace

An alfresco movie theatre with cozy furnishings. The inviting Rooftop Terrace beckons you to stay a while.

Adults-only Solarium

A serenely beautiful adults-only pool and hot tub experience, The Solarium let’s you relax and daydream of the next destination you’ll be exploring.

Basketball Court

Shoot some hoops before or after your day’s adventure. Located centrally aboard the ship, you can enjoy a great basketball game while a nice ocean breeze keeps you cool.

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Price is per person and applies to selected sailing, lowest available fare stateroom category, based on double-occupancy, reflects any promotional savings, and is subject to change and availability until booked. Additional terms and conditions apply to offers. Full deposit must be paid by deposit payment required due date. Standard full deposit penalty is applied if booking is cancelled within final payment period; see Celebrity’s cancellation policy for details. Non-Refundable Deposit Bookings (“NRDB”): To qualify for the lowest available cruise fare, guest must choose a non-refundable deposit. All deposit payments for NRDB made after 03/02/23 are non-refundable from the time of booking. NRDB are applicable to groups at prevailing rates. Not applicable to incentive, contract, or charter groups. Nonrefundable deposit offers are applicable to sailings within final payment, however full deposit is due at time of booking. 

Celebrity Edge® Series Iconic Suites, Edge Villas, Penthouse Suites, Royal Suites, Celebrity Suites, AquaClass® Sky Suites, and Sky Suites (and Family Suites during Holiday sailings) require double the deposit amounts listed.

All Included  pricing applies to sailings booked and departing on or after October 4, 2023, excluding Galapagos cruises, in an inside, ocean view, veranda, Concierge Class, or AquaClass stateroom (“Eligible Bookings”). All guests within an Eligible Booking who choose “All Included” pricing, will receive a Classic Drinks Package and an unlimited Basic Wi-Fi package. All guests in the same stateroom must choose the same rate.  Please visit www.celebritycruises.com/things-to-do-onboard/onboard-packages/beverage-packages for further information on available beverages and full restrictions and www.celebritycruises.com/things-to-do-onboard/onboard-packages/internet-and-phone-packages for further information on wi-fi.

All Included pricing applies to new individual bookings only. Changes to booking may result in removal of Offer. Prices and Offers are subject to availability and change without notice, may be withdrawn at any time, and not applicable to charters or contracted groups. All Included pricing is non-transferable and not combinable with certain rates including, Travel Agent, Interline, Net, Exciting Deals, or worker cabins.  Single occupancy guests paying 200% cruise fare are eligible for All Included pricing. Refer to celebritycruises.com and the Cruise Ticket Contract for additional terms and conditions. Celebrity Cruises reserves the right to cancel offer at any time, correct any errors, inaccuracies, or omissions, and change or update fares, fees, and surcharges at any time without prior notice.

Imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.

*Port sequence may vary by sailing date.

Departing Jun 01, 2024

$4,415 USD * Avg Per Person

DAY 1 - Saturday , Jun 01

DAY 2 - Sunday , Jun 02

DAY 3 - Monday , Jun 03

DAY 4 - Tuesday , Jun 04

DAY 5 - Wednesday , Jun 05

DAY 6 - Thursday , Jun 06

DAY 7 - Friday , Jun 07

DAY 8 - Saturday , Jun 08

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