orbitz travel phone number

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Phone: 1-844-664-2266

Address: Corporate Headquarters 200 South Wacker Drive Suite 1900 Chicago, IL 60606 USA

Hours of operation: Mon-Sun: 24 Hours

Website: www.orbitz.com

Overview of Orbitz

Orbitz is an award-winning discount travel website, operating since 2001. The company specializes in domestic and international airline tickets, lodging, rental cars, cruises and vacation packages. Orbitz searches for flights from over 455 airlines and features deals from 22 rental car companies. Orbitz allows you to search for hotels by destination, airport, address, hotel chain and star-rating. Cheap airline tickets include one ways, non-stops and flights from preferred airlines. Purchase airfare and travel accommodations online at www.orbitz.com. Enroll in the Orbitz Deal Detector program that let’s you set your own price and alerts you once it is available.

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Booking Travel With Orbitz – Everything You Need to Know [2023]

David Slotnick

Former Content Contributor

2 Published Articles

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Keri Stooksbury

Editor-in-Chief

31 Published Articles 3100 Edited Articles

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Director of Operations & Compliance

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Why Use an OTA?

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There are a ton of online travel agencies ( OTAs) out there, each competing hard for your business. With such a saturated market, many of them try to offer something unique to attract customers.

For example, Priceline offers savings through simple bookings, while AmexTravel.com offers cardholder perks and fantastic customer service. Others, like Costco Travel , offer freebies for members. They each hope that by attracting business with specials, travelers will stay loyal to the platform for all of their travel booking needs.

What Orbitz offers is an in-house loyalty program, strong search functionality, regularly-published low prices, and occasional discounts. It also features a wide range of services, letting you book flights , hotels , vacation packages , activities , cruises , rental cars , and more.

In the grand scheme of things, Orbitz offers consistency. So if you choose to use an OTA, then they can be the best option, particularly when there isn’t a specific deal for what you want being offered elsewhere.

Let’s dive in and take a closer look at how to use Orbitz, how it compares to other OTAs, and cases when you might want to choose them over the competition.

When you’re booking travel for a particular hotel or flight, it often makes sense to book directly with the travel provider. If there are any issues such as cancellation, overbooking, or delay, dealing directly with the airline or hotel can make solving the problem easier.

When you book through an online travel agency, the actual travel provider may not be able to work with you directly to come up with a solution. Instead, you may have to go through the booking agent, which can cause some confusion when communicating back and forth.

One compelling reason to use an OTA is when you’re trying to put together a more complicated itinerary, especially when you’ll need to book a few different flight segments on a few different airlines.

Not all OTAs (or even airlines) make it easy to book a multi-city trip — for example, a trip where you leave New York and start in London, fly to Amsterdam, and head to Berlin before going home. This is something that Orbitz is particularly useful for, where it can help build a single itinerary with a carrier or alliance.

However, this benefit is made a little less valuable by the plethora of ultra-low-cost-carriers (LCCs) that have popped up lately. In the above example, for instance (New York-London-Amsterdam-Berlin-New York), you could pay a lot less by just booking a series of one-way segments on Norwegian Air Shuttle and Ryanair .

Rather than freely mixing and matching the lowest-priced one-way segments, Orbitz tries to stick with a single alliance where possible. Additionally, Google Flights has become a lot more capable over the past few years and makes it easy to search for and compare flights.

Bottom Line: These days, a better-use scenario for OTAs is vacation packages , where you can save a bit by purchasing airfare, hotel stays, and extras like rental cars or transportation all in 1 bundle. Be sure to check out our picks for the best credit card for vacation packages before making a purchase.

Orbitz Rewards, Insider Pricing, and Credit Cards

Orbitz offers its own loyalty program, meaning that you can triple-dip on rewards between Orbitz Orbucks, credit card rewards , and frequent flyer miles (you generally aren’t eligible for hotel loyalty points if you book through a third party). Before booking anything through Orbitz, you should sign up for an account.

This rewards system is relatively simple. Each travel purchase made through the site earns Orbucks. Each Orbuck is worth $1 and can be redeemed for hotel purchases with no blackout dates.

Any time you book travel, you’ll see an earning rate next to your itinerary. Typically, it’s an even 1% return on airline purchases and vacation packages , and 3% back on eligible hotels (or 5% on hotels if you book through the Orbitz app). In other words, if a flight costs $650, you’ll earn 6.5 Orbucks.

The next time you book a hotel through Orbitz while you’re logged in, you’ll have the option to apply your Orbucks balance to the purchase.

Orbitz offers discounted member pricing on certain hotels, with discounts usually around 10%, but sometimes as high as 50% . When searching for hotels (more on that below), just look for the Insider Price marking.

Orbitz offers 3 tiers of rewards with elite status benefits.

The first tier, Silver, is the most basic level and applies to everyone. You’ll reach Gold status after staying 4+ nights per year in hotels booked through Orbitz and Platinum status after 12+ nights per year.

Perks for all members include access to Insider Prices, Orbucks earning, and a low price guarantee. At the Gold level, you get access to a priority customer service line and perks at certain hotels, such as free in-room premium Wi-Fi or breakfast.

At the Platinum level, you’ll be eligible for upgrades at participating hotels (Orbitz Rewards VIP Hotels) and a reimbursement of $50 Orbucks if you pay for 2 or more checked bags on flights booked through Orbitz. You can also get an $78 reimbursement if you sign up for TSA PreCheck.

Just remember that you won’t earn hotel loyalty points, status, or receive status benefits when you book through a third party like Orbitz. You’ll have to decide whether hotel rewards or Orbitz Rewards are more valuable to you — if you are loyal to 1 hotel chain, that reward system is likely more worthwhile.

Orbitz offers a branded credit card that earns rewards in the form of Orbucks.

The Orbitz Rewards Visa Card earns 8% to 10% back on hotels booked through Orbitz, 6% on flights, 5% on other Orbitz.com purchases, and 2% on everything else.

This is a generous card — the catch is that Orbucks can only be redeemed on hotel purchases through Orbitz. Most other rewards cards offer more flexible or more valuable points. Still, if you use Orbitz frequently, this card could make sense as a way to earn a lot of Orbucks quickly.

Bottom Line:  Orbitz Rewards is a substantial program; make sure to sign up before booking anything through the site.

Orbitz Flights

Booking a flight on the platform is a fairly simple process, just like with most OTAs. Let’s take a look at how to search and book, and how to build a more complex itinerary.

To search for flights from its homepage, make sure to click the Flights tab. Enter your origin and destination city/airports, dates, number of passengers, and whether you’d like to search for lower prices on nearby dates.

If you click the “Advanced Options” link, you can choose whether you’d like to restrict the search to nonstops, as well as whether you want refundable fares, if you have a preferred airline, and what class you want. Once you’re ready, search and wait for results to load.

Results are typically displayed in price order, starting with the lowest. You’ll only see the outbound flight, but the price represents the entire round-trip. It displays flights from most low-cost carriers, so if you’re searching for a one-way or basic round-trip, chances are these flights will show up first.

If you have preferences for which airline you fly, the number of stops, or the time of day, you can use tools on the left side of the screen to filter results. You can also reorder the flights by departure or arrival time, duration, or highest price using a drop-down menu to the upper-right of the results.

Another great feature is that Orbitz displays amenities alongside flight results — icons to the left of the price tell you whether the flight is equipped with Wi-Fi, power outlets, or inflight entertainment (IFE).

You can also click on “Flight details and baggage fees” to learn about costs, as well as the type of plane and what meal service is available.

Keep in mind that to keep prices as low as possible, Orbitz will often book flights through the operating airline’s partners — for example, in the above search for a flight from ORD to LHR, Orbitz is showing a flight operated by American Airlines but booking it through British Airways .

That’s usually not an issue; just make sure to show up at the right terminal and consider this for frequent flyer mileage earning.

Once you’ve found an outbound flight you like, hit the pink “Select” button. The next screen shows you options for the return flight. Because the price on the first screen represented the total lowest-possible round-trip cost, most of these will show a cost of $0.00.

As you scroll down, other flights may show additional costs due to timing, capacity, or whether they’re operated by a non-alliance carrier.

In this example, most return flights on Oneworld carriers are either no additional charge or just a few dollars. This is because the outbound flight was on American Airlines booked through British Airways.

However, when you scroll down, you’ll see that you can book on other carriers including Star Alliance . That would require the trip to be booked as 2 expensive one-ways, which would add a punishing $3,940+ to the overall cost.

Hot Tip:  Make sure to check the additional cost for your return flight! Usually, it’s $0, but just keep an eye on it.

Once you select the return flight, a dialogue box pops up asking if you’d like to book a hotel simultaneously, claiming that people booking flights and hotels together save an average of $193. If you’re interested in vacation packages , check out the section below.

If you don’t opt to book the hotel, the next screen displays your complete flight itinerary and offers a few different fare choices, such as flexible economy and business class. Select the fare you want and click “Book.”

On the next screen, enter passenger and payment details, then confirm to pay and book your flight.

Make sure that you’re signed in when you pay to earn Orbucks on the flight. Also, remember that Orbitz gives you 24 hours to cancel any flight . Most airlines and travel portals have to offer this according to U.S. law, but Orbitz is known for making the process easy.

Orbitz offers a “best price guarantee” on just about everything — for flights, if you find a lower price within 24 hours of booking, it will refund the difference. Placing a claim is relatively easy, but let’s see how likely it is that you’ll need to use it.

We searched a few different portals and websites for the same nonstop trip from Chicago to London on the same days but didn’t specify the airport, time of day, or airline. Here’s what we found:

*Priceline offered an “Express Deal” flight for $561.42, but this was an opaque booking — you wouldn’t know your airline, the number of stops, or the exact time of day until booking.

In this example, Priceline found virtually the least-expensive possible non-stop routing, remarkably consistent with the other online travel agencies and search engines — perhaps because this is such a busy route. When checking other routes, prices stayed consistent with the other OTAs.

Justfly.com, through Kayak , did manage to find a route that was about $4 cheaper by booking American Airlines flights through multiple Oneworld partners, though odds are good that it was either a glitch or a mistake.

We repeated the search from New York (JFK), where a few different airlines operate multiple daily flights to London, again restricting the search to nonstops. This time, prices were a little different depending on whether an OTA had access to low-cost carriers:

We can only assume that the Orbitz pricing for Norwegian was an error or glitch, as it was around $150 more than we could find that ticket anywhere else — the comparison is not only of the cheapest available options; it’s looking at the same exact flights.

This could be a case where a price guarantee claim would be effective, especially since it seems to be a mistake.

Bottom Line:  Generally, Orbitz offers the best price on flights. If you find a better price within 24 hours of booking, it will refund you the difference.

Orbitz Hotels

Before searching for hotels on the platform, you should make sure to either create or log in to an Orbitz account. This is because it offers Insider Price deals on some hotels that feature savings up to 10%. Also, some Orbitz VIP hotels offer elite status perks if you book through Orbitz and have elite status with Orbitz.

After logging in, head back to the home page and click the Hotels tab. Enter your city, check-in and check-out dates, the number of people staying, and the number of rooms you need. Then, hit “Search.”

By default, Orbitz sorts results in “recommended” order. You can find a breakdown of how it decides which hotels will be recommended on the website’s support section .

If you want, you can change the results to sort by distance from downtown, price, customer rating, Insider Prices, best deals, and more.

You can also use tools on the left-hand side to filter results by star rating, the price per night, neighborhood, amenities, property type, proximity to popular locations, and more. You can also search for a specific property by name.

When browsing results, keep an eye out for a few different icons. A purple VIP circle signifies hotels where Orbitz Gold and Platinum members can get perks like room upgrades. If the price is highlighted in blue, that means it’s an Insider Price.

Click the various results to see property details. When you find one you’d like to reserve, click on the price.

Immediately, you’ll see messages encouraging you to book quickly, with pop-ups reading things like “prices for your dates have been going up,” or “32 people are looking at this property!” Feel free to ignore these.

Either click the “Reserve” button or simply scroll down to see available rooms and rates. Pay attention to the “Options” column — if you click the top line, a pop-up appears with terms and conditions for your rate. Click “Reserve” next to the room and rate you want.

Enter contact and payment details and you’re pretty much set. Again, remember to double-check all rate terms and conditions before making the reservation to know the cancellation and refund policy. Orbitz also extends the window to submit a claim for its price guarantee up to 48 hours before check-in!

To compare prices between Orbitz and the competition, we searched for stays in London for a week in March and picked the Grosvenor Hotel, a property with an Insider Price available. Here’s how the total stacked up for 7 nights in a standard double room, including all fees and taxes:

Ultimately, booking direct was slightly cheaper in this instance because the hotel was having a sale. However, Orbitz was clearly cheaper than any other online travel agency. In a few other searches, this was generally the case — it even beats direct booking on a few occasions, as long as it was a hotel with an Insider Price.

Remember that whenever you book a hotel through an online travel agency, you won’t collect rewards with the hotel’s loyalty program. You will, however, get Orbucks.

Bottom Line:  Orbitz Insider Prices offer great rates and discounts on hotel stays!

Orbitz Vacation Packages

By booking vacation packages on Orbitz you can save even more money! Unlike the packages offered by Costco Travel , these only include a combination of flight, hotel, and rental car rather than activities or tours. One great benefit of booking a vacation package through Orbitz is that its price guarantee extends to 48 hours after booking!

To search for a vacation package, click Vacation Packages on the home screen. Choose what you want to include in your package — flight, hotel, or rental car — and enter your departure city and destination, dates, and the number of people.

In this example, we looked for a Flight + Hotel package flying from New York to Rome.

Just like the results of the hotel search, Orbitz sorts vacation packages by recommendations. On the first screen, you’ll see hotel options with VIP and Insider Price hotels flagged.

Click the hotel you’re interested in. On the next screen, beneath the hotel’s details, you can see room options. Rooms included with the package’s base price say “+$0.00 per night,” while upgraded rooms cost extra.

Once you pick the room, you’re taken to a screen to pick outbound and return flights. The package price reflects the cheapest available “recommended” flight — in this case, a nonstop on Norwegian from Newark to Rome. Other flights might cost more, or in some cases less — these flights usually involve either more stops or inconvenient flight times.

On the next screen, you can add airport transportation and tickets to attractions, or you can proceed to payment.

In the above example, you save about $38 for booking the flight and hotel as a bundle. That’s not a huge amount, obviously, but depending on destination, hotel, time of year, and many other factors, you might be able to save a lot more.

Vacation package prices tend to vary across the different online travel agencies, with each having access to different hotel deals and perks. Unless you’re set on using 1 — for instance, if you value Orbucks — it would be worth checking out packages at a few different websites.

Bottom Line:  Orbitz vacation packages can offer savings by bundling a few purchases together, though the savings may not always be huge.

Orbitz Activities

Orbitz allows customers to search for and book entertainment in the city that you’re visiting, just as you would search and book a flight. These activities can include anything from concert tickets to tours, or even food events.

When looking for activities on Orbitz , simply enter the destination that you’re traveling to and your dates. You’ll then receive a list of all the activities happening within the city on those dates. From there you can filter by price, activity type, or enter a keyword for a specific activity you’re looking for.

Once you’ve selected your activity you’ll receive a list of available dates and times for you to choose from, along with highlights and reviews of that activity.

When you find a date and time that works well for you, simply click “Book,” finalize your payment details, and you’re done! Easy as that!

Orbitz offers perks and extras on certain cruises, like many other online travel agencies. Prices are often consistent across OTAs and booking directly, but Orbitz occasionally offers sales with modest discounts.

To search for cruises, hit the Cruise button on the home page, then select a destination region and departure month — that’s it. On the results page, you can use filters to narrow down what you’re looking for: departure port, length, cruise line, and even specific ship.

When you pick a cruise, you’ll have a choice of extras, when available. For example, on the below cruise you can pick between a free third and fourth guest, free dinner or drinks, credits to use onboard, and more.

We compared the above cruise to other booking sites and prices were all identical — except for Orbitz, which offered $40 off. While that’s a small amount compared to the $1,498 total, it’s still a savings!

Bottom Line:  While prices are generally consistent across OTAs and cruise websites, Orbitz occasionally manages to offer a discount. Keep an eye out for included perks, too! Curious to learn about other resources that help you find cheap cruises? Check out our post on the best websites to book cruises ! 

Orbitz Car Rentals

Orbitz’s car rental options are fairly consistent with most other online travel agencies . Although most rentals are available at the same price that other OTAs offer, Insider Prices offer discounts on a few different classes of car.

Enter your location, choose pick-up and drop-off dates and times, select any preferences you have, and click “Search.”

Scroll through the cars, using filters on the left as needed. Orbitz offers occasional Insider Prices on rental cars, so keep an eye out for the blue highlighted prices.

Once you’ve found the class of car you want from the rental agency of your choice, click the price to make the reservation. On the next screen, select any add-ons or accessories you want, then click “Reserve.”

Hot Tip:  The Chase Sapphire Preferred ® card is a credit card with primary rental car insurance ! Just use your card to pay, and decline the rental company’s collision damage.

Enter contact details, payment information (if prompted), and select whether you want collision protection. That’s it!

Rental car prices tend to stay consistent across OTAs — the exception is Costco Travel, which has negotiated group rates and discounts (similar to AAA ) and automatically applies anything available. The downside to Costco Travel is that it only included 4 rental companies.

In head-to-head comparisons, Orbitz offered the same prices as other portals like AmexTravel.com. The exception was at Budget , where Insider Prices were available. Across the board, rentals from Budget were $2 to $5 cheaper per day than at other OTAs.

Bottom Line:  Orbitz offers a few discounts on rental cars, but for the most part prices are the same as anywhere else. Need more rental car resources? We’ve got you covered! Have a look at our best websites for finding cheap car rentals . 

With the Orbitz app, you can book travel, get mobile exclusive deals, and track flights and your overall itinerary, all from your smartphone! The Orbitz travel app is available on iOS and Android .

In addition to the discounts and deals you can score through the Orbitz app, one of the best features is trip management . From the app, you can access your itinerary and receive instant trip updates, including gate changes and even baggage carousel numbers.

Orbitz offers some decent deals on travel, as well as a fairly robust rewards program and a very handy 24-hour free cancellation policy on flight bookings . Thanks to its price guarantee, you can always get the difference refunded if you find a lower price elsewhere within 24 hours of booking!

For information on alternative OTAs and metasearch engines, check out our post on the best websites for booking cheap flights.

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Frequently Asked Questions

What is orbitz.

Orbitz is an online travel agency (OTA) that you can use to book flights, hotels, and much more.

Can you change your flight with Orbitz?

That depends on what rate you choose — Orbitz offers both discount and flexible fares for most flights. If you pay more for a flexible fare, you can likely change your flight without penalty.

Which is better, Orbitz or Expedia?

Orbitz is part of the Expedia Group, so you’re likely to get similar results when searching on each platform. But always compare and contrast prices before finalizing your booking.

When does Orbitz charge your card?

That depends — for flights, right away. For hotels, cruises, and more, it depends on the rate you book — make sure to read terms and conditions to see whether the booking is prepaid or not.

How does Orbitz work?

Orbitz works by booking specific travel through airlines and hotels. It also negotiates certain deals or group rates that it then passes along to customers.

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About David Slotnick

Born and raised in New York, David still remembers his first flight when he was only four years old: a U.S. Airways trip from New York-La Guardia to Palm Beach, Florida. He formed his love of travel around that and other family vacations, including to England at age eight and Namibia when he was 13. During college, a four-country trip around Europe with a friend cemented his passion for seeing the world.

David is currently Senior Aviation Business Reporter and a photographer at The Points Guy.

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• #170 in Travel
• 4.8 • 389.7K Ratings

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Description.

Use code SAVEAPP10 for 10% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 30% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. - Explore Groupon valuable travel information. Orbitz envisions a world where all are welcomed. No matter who they are, who they love, or where they’re going. For 20 years we’ve led the way in advocating for LGBTQIA equality and inclusion in travel. Visit our LGBTQIA travel hub (Orbitz.com/pride) to search and book LGBTQ-welcoming hotels, view our LGBTQIA events calendar, get travel inspiration, and more! SAVEAPP10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by March 31, 2022, for 1 or more nights for travel by September 30, 2023. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.

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Ratings and Reviews

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Agent booked flight correct and hotel dates wrong!!!

This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.

Orbitz App Troubleshooting

After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.

Horrible Customer Service!!

First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.

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How to Use Orbitz to Find Cheap Flights

Scott Keyes

August 6, 2023

If you’ve been booking flights online for a while, you have probably come across Orbitz at some point, as the company has been around since 2001, making them one of the older OTAs still in existence. And while at Going we typically recommend Skyscanner, Momondo, and Google Flights to most, Orbitz is another solid option for searching for flights.

What is Orbitz?

Orbitz is a flight search engine and online travel agency (OTA) that searches for and sells flights. With so many competitors to contend with, Orbitz attracts a loyal audience with its rewards program and all-in-one offering or flights, hotels, and car rentals.

Along with Expedia.com, trivago, and Travelocity , Orbitz is a subsidiary under the Expedia Group, a travel technology company that’s been a big player in the flight search game since 1996. Think of Expedia Group as the head of an octopus with each of the search and online travel agency websites as its arms. This is why you’ll typically see the same prices among all of these companies, and they often link to one another.

In this guide, we’ll show you how to use Orbitz to find cheap flights and how to take advantage of Orbitz’s generous reward program.

Orbitz flights strengths

Orbitz has a few features that make it stand out for people looking to find cheap flights:

• Easy upgrade: Orbitz shows you the prices of upgraded fares at checkout, such as moving from basic economy to premium economy. It’s simple to switch between cabin classes and compare the pros and cons in relation to the cost.
• A clear cancellation policy : Orbitz clearly outlines the cancellation policy for each flight.
• Rewards program : Rewards program members get exclusive hotel pricing and earn money on booked flights and hotels which can be applied towards future hotel bookings.
• Packages: Use Orbitz to add on accommodation and rental car to get a discount on your overall trip.
• Baggage fees filter: Know exactly what you’re going to pay for with a budget airline and baggage. You can filter for the budget airline or the budget airline with baggage.
• Flight scores : Orbitz offers flight scores that take into account the length of travel, amenities, and type of aircraft.

Orbitz limitations 

Despite being around for two decades, Orbitz flight search lags when it comes to useful features:

• Multiple city search: Orbitz can’t show multiple city options when searching for flights to entire countries or regions.
• Limited flexible date search : Orbitz only shows the prices for one day before or one day after your selected dates. Because of this, Orbitz isn’t as strong of a search engine as some of our favorites, like Skyscanner , Google Flights , or Momondo .
• No option to book directly with the airline : Since Orbitz is an online travel agency rather than solely a search engine, there’s no way to book directly through the airline via Orbitz.
• Limited results : You might miss out on finding the absolute cheapest flight if you’re only using Orbitz.
• No map functionality : While some online travel agencies and search engines offer a map view to a , Orbitz has yet to implement this.

Why book with an OTA?

In most cases, we recommend booking directly with the airline when you can. This is because if something goes wrong, it's a lot easier to get help when you only need to contact the airline. When there's an OTA involved, it can complicate things, as the OTA may tell you to contact the airline while the airline passes the buck back to the OTA.

However, sometimes an OTA is able to offer a price so good, it's worth taking the small bit of risk. And as is the the case with Orbitz, there may be rewards you can earn by booking with the OTA.

How to book flights using Orbitz

How to choose between flights and packages on orbitz.

Before you type in your search information on the Orbitz homepage search box, select whether you want Orbitz to search for only flights or for travel packages. If you select the package option, you can choose whether you want to combine flights, hotels, and car rentals—or just two of the three.

If you are only searching for flights, select the flights icon. You can then choose whether you want a roundtrip, one-way , or multi-city flight . Choose the number of adults and children you have traveling with you on your trip.

How to set departure and arrival locations on Orbitz flights

Type the city or airport you are flying from and the destination you’re planning to fly to. You can type in a specific airport or enter the code for an entire city. For example, cities like New York City (NYC) have three airports, JFK, EWR, and LGA. This is a great option if you simply want to get to a city but don’t mind what specific airport you fly into.

However, Orbitz does not let you select multiple cities within a region as some search engines do, which means if you're looking to get a region as cheaply as possible, you'll need to do multiple searches rather than being able to see all the results in one Orbitz search.

How to select dates on Orbitz flights

In the departing and returning fields, type in or select a date of departure and return. If you have a few days of wiggle room around the dates you want to travel, check the box that says, “My dates are flexible.”

When you choose the flexible dates option and click search, you’ll be taken to a calendar view that shows three dates on either side of your selected dates. Orbitz will highlight the cheapest price they’ve found out of this range of dates in green.

How to select advanced options on Orbitz flights

To customize your search even further, click on the “advanced options” dropdown menu. Here, you can specify whether you want a nonstop flight, refundable flight, a preferred airline, and class. One key feature is choosing the preferred airline with and without baggage. Some budget airlines will offer cheap flight prices but with the downside of hefty baggage fees. Orbitz allows you to factor this in so that you can avoid an expensive surprise during checkout.

Understanding search results on Orbitz flights

Once you’ve entered all the information for your flight and clicked the red search button, you’ll be taken to a list of search results sorted from the cheapest flight to most expensive. Each flight listing will tell you the departure and arrival time of the outbound flight, the airline, the price, how many stopovers it has, flight duration, and whether the flight has any special features like wifi, entertainment, or power. If you’re a rewards member, you will also see a purple symbol that shows how many Orbucks (we’ll get to this) you can earn back with each flight.

Though you will only see your departure flight on this page of results, the price listed is not per leg; it’s for the whole ticket, so if you’re searching for a roundtrip flight, this price reflects the roundtrip price.

The search results feature the price per person and include any taxes or fees. Baggage may not be included in the flight price depending on the airline.

How to filter flight search results on Orbitz

On the left side of the screen, you can sort the flight results by price, duration, departure time, and arrival time. You can choose whether you want a nonstop flight or a flight with layovers. Out of the results, you can select specific airlines and airports (if applicable).

Once you’ve found the best departure flight for you, click “Select.” You will then be taken to a new page of search results where you can select the return flight of your trip. These results will be ranked from cheapest to most expensive by default.

You can sort and filter the results similarly to the page before. Click on your preferred return flight and take note of any extra charges on the right side of the results. Notice that at this stage, Orbitz ranks flights on a scale from 1-10 and factors in the aircraft type, amenities you’ll get on the flight, and the duration of the flight,

How to book a flight on Orbitz

Orbitz will show you a summary of your selected flight. Scan through the details taking note of the travel dates and times. Confirm that everything is correct.

You can choose to upgrade your flight to add extra legroom, seat selection, baggage, food, flexible dates, and more. Here Orbitz will show you the upgrades available, what's included in each, and the price.

Select “Show more” under each upgrade option to see exactly what your fare will include, what you can add for a fee, and what is not included. If you’re debating between basic economy and main cabin economy, check out the prices for extras like seat selection in basic economy. Sometimes the price of upgrading to main cabin economy is the same, or even less than, all the extras you’d pay for with basic economy.

Once you’ve selected your class, Orbitz will ask you to type in the passenger information of all travelers. You can choose to get text updates about any flight changes as well.

Be sure to click on the “Seat requests, frequent flyer, TSA PreCheck, redress and more” menu to add any additional information. This menu doesn’t stand out, making it easy to miss if you’re booking your flight in a rush.

How to see extra fees on Orbitz flights

After you type in your details, you will be prompted to choose whether you want travel insurance or opt in to the Price Match Promise (an Orbitz program that gives you a refund should they find a lower price.) These come at an extra cost. Orbitz also charges a booking fee that you can see under the summary on the right hand side of the screen.

Finally, you will be asked for your payment information and email address for booking confirmation.

How to cancel a flight on Orbitz

US regulations require that travelers traveling to or from the US can cancel their flights within 24 hours of booking without a fee, so long as the flight was booked directly with the airline at least seven days before departure. Online travel agencies are exempt from this regulation but some follow suit.

Orbitz does not charge change and cancel fees themselves, but will pass the airline’s change or cancellation costs onto you, which means that in most cases, you can cancel a ticket within 24 hours at no charge but after that there will be hefty fees. However, individual cases may vary and all tickets are governed by the terms and conditions you agreed to when you purchased them. Some fares are non-refundable; if you cancel, you may be eligible for a flight credit instead.

Orbitz Rewards, Insider Prices, credit cards, and Orbucks

With the online travel agency market being ultra-competitive, companies are constantly vying for traveler loyalty. Orbitz attempts to earn your trust (and money) through its Orbitz Rewards program.

An overview of Orbitz Rewards

Orbitz Rewards is free to join. All you need is an email address and password. With each booking, you have a chance to earn Orbucks, Orbitz’s form of reward program currency. You'll also have access to Insider Prices, which are special discounts on hotels that are only available to those who sign in.

How to earn Orbucks

You will earn 1% of your flight price in Orbucks, 3% of your hotel price in Orbucks if booked on a desktop, and 5% of your hotel price if you book on the Orbitz App. The conversion is simple with 1 Orbuck being worth $1 USD that you can put towards hotels booked on Orbitz (however you generally can’t combine your Orbucks with other hotel loyalty programs, as most hotel programs only let you earn their points or use your elite benefits when you’ve booked directly through the hotel, not through an OTA).

Orbucks can be applied at any time to your purchases on 350,000 hotels worldwide. While Orbucks can be earned on flights, you can only redeem them on hotels.

Orbitz Rewards perks

Once you have an Orbitz Rewards account, you’ll be privy to prices exclusive to Orbitz Rewards members. These prices will be noted in your search results when searching for hotels.

As you book more flights, hotels, and car rentals through Orbitz, you move up in status level. Silver status grants access to insider prices and a dedicated customer service number. Gold status gives you complimentary breakfast and wifi at some hotels, as well as the perks of silver. Platinum status gives you the trimmings of silver and gold, as well as a choice between TSA Pre-Check or a LoungeBuddy pass (they cover the fee in Orbucks). You also receive up to 50 Orbucks and hotel upgrades with platinum status.

Orbitz’s functionality is limited, especially when it comes to searching multiple destinations with very flexible travel dates. However, if you have a specific destination and relatively fixed travel dates, it's always worth comparing the prices offered on Orbitz to those available on other OTAs and direct from the airlines. You can easily cancel your flight for up to 24 hours after booking, and then the cancellation policy of the airline applies. Plus, the perks of their benefits program may entice you to be a loyal customer of this legacy OTA. If you book often, you can quickly rack up a decent amount of Orbucks and use those to save on hotels you book on Orbitz.

More great tools for finding and booking cheap flights

• Google Flights
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Frequently asked questions about Orbitz flights

Founder & Chief Flight Expert

Published August 6, 2023

Last updated December 21, 2023

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Get in Touch With Orbitz Customer Service Agents Fast!

How to Contact Orbitz Customer Service Without Waiting

Orbitz allows you to book flights, hotels, cruises, and rental cars in one place, but if you have a problem or your travel plans change, you'll need to get in touch with Orbitz customer service . Calling customer service is often necessary, but it can involve spending a lot of time on hold before you can actually speak to a representative.

When you need to speak to a representative at Orbitz, DoNotPay can help you avoid the wait. Here's what you need to know about contacting Orbitz customer service without wasting time.

How to Contact Orbitz Customer Service Yourself

There are several different options available to you if you need to contact Orbitz customer service .

While you might experience a long wait, in most cases you'll be able to resolve your issue once you finally speak to a representative. However, sometimes that doesn't happen, and you'll need to escalate further.

Orbitz Corporate Address

If you're having an issue that you're unable to resolve through normal customer service channels, you may need to escalate to complaining to Orbitz's corporate headquarters or even suing in small claims court. Orbitz's headquarters are located at:

500 W. Madison Street

Chicago, IL 60661

You'll need this address if you're considering a lawsuit, as this is where you'll need to send formal demand letters and other documents.

Filing a Small Claims Lawsuit

If you're experiencing an issue with Orbitz that's caused you direct financial harm, such as the company overcharging you, you may be able to take the company to small claims court. As an individual, you can sue for up to $10,000 in small claims court. You may need to do this if:

• The company won't issue you a refund.
• The company isn't letting you cancel a reservation within the stated cancellation period.
• You were overcharged or experienced another billing error.

You don't need a lawyer to sue in small claims court. You can either file the lawsuit yourself or with DoNotPay's help .

Easily Contact Orbitz Customer Service With DoNotPay

When your travel plans change or you have a problem with your booking, you'll need to contact Orbitz. While wait times can be a major obstacle, a live phone conversation is often the most efficient and effective way to take care of the situation. With DoNotPay's fast, easy and successful customer service product, you can skip the queue . Let DoNotPay do the waiting for you and get straight to your conversation.

Here's how you can use DoNotPay to skip Orbitz's phone queue:

That's all you need to do. As soon as a representative picks up, DoNotPay will contact you so you can speak to them without needing to wait.

DoNotPay Can Help You Skip the Line at Thousands of Companies

From updated travel plans to defective products, there are countless reasons you might need to contact a company's customer service department. DoNotPay can help you get in touch with whichever company you need help from, including:

To easily get in touch with Orbitz customer service without the wait, contact DoNotPay now.

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How To Cancel An Orbitz Hotel Reservation

Published: November 9, 2023

Modified: December 28, 2023

by Celene Kovach

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Introduction

Planning a trip can be an exciting experience, but sometimes unforeseen circumstances may arise that require you to cancel your hotel reservation. If you have made a hotel reservation through Orbitz, one of the leading online travel agencies, you may be wondering how to go about canceling it. In this article, we will guide you through the process of canceling an Orbitz hotel reservation, ensuring that you understand the necessary steps and any relevant policies.

Orbitz offers a user-friendly platform that allows you to easily make and manage hotel reservations, but canceling a reservation can be a bit more complex. By following the steps outlined in this guide, you will be able to navigate the Orbitz cancellation process smoothly and efficiently.

Before canceling your Orbitz hotel reservation, it is important to familiarize yourself with the cancellation policy. Each hotel has its own cancellation policy, which specifies the cancellation deadline and any associated fees. Understanding this policy will help you make informed decisions and avoid potential charges.

In the following sections, we will walk you through the process of canceling an Orbitz hotel reservation, whether it’s through their online platform or by contacting their customer service. We will also provide information on receiving a confirmation of your canceled reservation and exploring any applicable refund policies. Additionally, we will discuss alternative options or rebooking if you still wish to proceed with your travel plans.

Now, let’s dive into the steps and details of canceling an Orbitz hotel reservation, ensuring a hassle-free experience and peace of mind for your travel arrangements.

Step 1: Understanding the Orbitz Cancellation Policy

Before canceling your Orbitz hotel reservation, it is essential to familiarize yourself with the cancellation policy. Each hotel listed on Orbitz has its own specific policy regarding cancellations, which dictates the cancellation deadline and any potential fees associated with canceling your reservation.

The cancellation policy varies from hotel to hotel, so it is crucial to carefully review the terms and conditions outlined when making the reservation. These policies can be found on the hotel’s page on Orbitz or in the confirmation email sent to you upon making the booking.

Some hotels may allow free cancellations up to a certain date or time before the check-in date, while others may have non-refundable bookings or impose a cancellation fee. The cancellation deadline is typically stated in terms of hours or days before the scheduled check-in time.

It is worth noting that certain bookings, such as those made under special rates or promotions, may have more restrictive cancellation policies. These policies may require full payment upon booking and classify the reservation as non-refundable.

Before proceeding with the cancellation, it is essential to weigh the potential costs and benefits. If the cancellation policy allows for a refund or partial refund, it might be worthwhile to cancel the reservation and explore alternative options.

To understand the cancellation policy for your specific reservation, navigate to the “Manage Reservations” section on the Orbitz website or app. Locate your reservation details and look for the terms regarding cancellations.

By taking the time to understand the Orbitz cancellation policy, you will be better equipped to make informed decisions and avoid any surprises or unnecessary costs associated with canceling your hotel reservation.

Step 2: Locating Your Orbitz Reservation

Once you have familiarized yourself with the cancellation policy, the next step is to locate your Orbitz hotel reservation. This will allow you to proceed with the cancellation process.

There are two primary methods to find your Orbitz reservation: through the Orbitz website or app and through your email.

If you made the reservation on the Orbitz website or app, follow these steps:

• Visit the Orbitz website or open the Orbitz app on your device.
• Sign in to your Orbitz account using your registered email address and password.
• Once signed in, click on the “My Trips” or “Manage Reservations” tab. This will take you to a list of your upcoming reservations.
• Locate the hotel reservation you wish to cancel, and click on it to view the details.

If you made the reservation through another platform or did not create an Orbitz account, locating your reservation through your email is the best option:

• Open your email inbox.
• Search for an email from Orbitz confirming your hotel reservation. The email subject line typically includes the hotel name and reservation number.
• Open the email and review the confirmation details. This will include the hotel name, reservation dates, and reservation number.

Once you have located your reservation, make note of the reservation number and any other pertinent details. These details will be needed to proceed with canceling the reservation, whether online or by contacting Orbitz customer service.

Having easy access to your reservation details will streamline the cancellation process and ensure that you provide accurate information when requesting the cancellation.

Step 3: Canceling Your Orbitz Hotel Reservation Online

If you prefer a self-service approach, you can cancel your Orbitz hotel reservation online through their website or mobile app. Follow these steps:

• Click on the “My Trips” or “Manage Reservations” tab to access your upcoming reservations.
• Locate the hotel reservation you want to cancel and click on it to view the details.
• You will see the option to “Cancel this Reservation.” Click on it.
• Review the cancellation details, including any applicable refund policies or cancellation fees.
• If you agree with the terms, proceed with the cancellation by clicking on the “Cancel Reservation” button.
• You may be prompted to confirm the cancellation. Follow the provided instructions to complete the cancellation process.

Once the cancellation is confirmed, you will receive a cancellation confirmation email from Orbitz. This email serves as proof of the cancellation and includes any relevant refund information.

Keep in mind that cancellation policies vary between hotels and reservations. Some reservations may be fully refundable, while others may incur fees or have non-refundable terms. It is important to carefully review the cancellation policy for your specific reservation before proceeding with the cancellation.

If you encounter any issues or technical difficulties while canceling your Orbitz hotel reservation online, you can reach out to Orbitz customer service for further assistance. They will be able to guide you through the process and address any concerns you may have.

Canceling your Orbitz hotel reservation online offers convenience and flexibility, allowing you to manage your travel plans at your own pace. It is a straightforward process that saves time and effort compared to contacting customer service.

Step 4: Canceling Your Orbitz Hotel Reservation Through Customer Service

If you prefer to cancel your Orbitz hotel reservation by speaking with a customer service representative, you can contact Orbitz directly. The customer service team is available 24/7 to assist you. Follow these steps:

• Locate the Orbitz customer service phone number. This information can be found on the Orbitz website or in your confirmation email.
• Dial the customer service number and wait for a representative to assist you. Be prepared to provide your reservation number or other identifying information.
• Once connected, explain that you would like to cancel your hotel reservation and provide the necessary details to verify your identity.
• The customer service representative will guide you through the cancellation process and inform you of any applicable refund policies or fees.
• If you agree with the terms, confirm the cancellation with the representative.
• After the cancellation is processed, ask for a confirmation number or email for your records.

Canceling your Orbitz hotel reservation through customer service allows you to receive personalized assistance and address any specific concerns or inquiries you may have. The customer service team can also provide guidance on alternative options or rebooking if desired.

It is important to note that canceling your reservation through customer service may take longer compared to canceling online, especially during peak hours or busy travel periods. However, the customer service team strives to assist you as efficiently as possible.

Keep the cancellation confirmation email or any documentation provided by the customer service representative as proof of your canceled reservation. This will serve as a reference in case of any issues or discrepancies regarding refunds or changes.

Overall, canceling your Orbitz hotel reservation through customer service offers a personal touch and ensures that you have the necessary support throughout the process. Whether you choose to cancel online or through customer service, Orbitz aims to provide a smooth and satisfactory experience for their customers.

Step 5: Receiving Confirmation of Your Canceled Reservation

Once you have successfully canceled your Orbitz hotel reservation, it is important to receive confirmation of the cancellation. This confirmation serves as proof that your reservation has been canceled and may be required for any refund requests or disputes that may arise.

If you canceled your reservation online, you should receive a confirmation email from Orbitz shortly after the cancellation process is completed. This email will confirm the details of the canceled reservation, including the hotel name, reservation dates, and any pertinent refund information.

It is crucial to review the confirmation email carefully and ensure that all the information is correct. If you notice any discrepancies or have any concerns, it is recommended to contact Orbitz customer service for clarification or assistance. They will be able to address any issues and provide you with the necessary support.

If you canceled your reservation through Orbitz customer service, the representative should provide you with a confirmation number or email after the cancellation is processed. Make sure to ask for this information to have it on record.

Whether you canceled online or through customer service, it is advised to keep a copy of the cancellation confirmation in a safe place. This will serve as proof if there are any disputes or questions regarding your canceled reservation.

In the event that you do not receive a confirmation email or encounter any issues with the cancellation process, it is recommended to reach out to Orbitz customer service as soon as possible. They will be able to investigate the matter and provide you with the necessary information and assistance to resolve the issue.

Receiving confirmation of your canceled reservation is an important step to ensure that your travel plans are properly adjusted, and any applicable refunds or changes are processed correctly. By keeping a record of the cancellation confirmation, you can have peace of mind knowing that your reservation has been successfully canceled.

Step 6: Reviewing Any Applicable Refund Policies

After canceling your Orbitz hotel reservation, it is essential to review the refund policies associated with your specific booking. The refund policies can vary depending on the hotel and the type of reservation made.

If your reservation is fully refundable, you may be eligible for a complete refund of the amount paid. In this case, the refund will typically be issued in the original form of payment, whether it be to your credit card or as Orbitz credits.

On the other hand, if your reservation is non-refundable or subject to specific cancellation fees, the refund amount will depend on the terms outlined in the cancellation policy. Some bookings may incur a cancellation fee or penalty, which will be deducted from the refund amount.

To understand the applicable refund policies for your canceled reservation, refer to the cancellation policy provided by the hotel during the booking process or the confirmation email from Orbitz.

If you have any questions or concerns regarding the refund policies, it is advisable to contact Orbitz customer service for clarification. They will be able to provide you with detailed information on the refund process and assist you with any refund-related inquiries.

Once you have reviewed the refund policies and received confirmation of your canceled reservation, you will have a better understanding of the refund process and the expected timeline for receiving your refund, if applicable.

Keep in mind that refund processing times can vary depending on factors such as your bank or credit card provider. It is recommended to allow a reasonable amount of time for the refund to be processed and reflected in your account.

If you encounter any issues with the refund process or if you believe there has been an error, it is important to contact Orbitz customer service promptly. They will investigate the matter and work towards resolving any refund-related concerns.

By reviewing the applicable refund policies and staying informed about the refund process, you can ensure a smooth and hassle-free experience when canceling your Orbitz hotel reservation.

Step 7: Exploring Alternative Options or Rebooking

After canceling your Orbitz hotel reservation, you may find yourself in need of alternative accommodations or looking to rebook your stay. Depending on your travel plans and preferences, you have a few options to consider.

1. Search for other available hotels: Take advantage of Orbitz or other travel booking platforms to search for alternative hotels in your desired location. Filter the results based on your preferences, such as price range, amenities, and guest ratings. Read reviews to ensure the new hotel meets your expectations.

2. Contact the same hotel directly: If you had a positive experience with a specific hotel and it is still within your travel dates, consider reaching out to them directly. Inquire about availability and any special rates or promotions they may offer for direct bookings.

3. Modify your existing reservation: If your travel plans have changed but you still want to stay at the same hotel, you may have the option to modify your reservation rather than canceling it completely. Contact Orbitz customer service or the hotel directly to inquire about modifying your dates, room type, or other details.

4. Consider alternative accommodations: If staying in a traditional hotel is not your preference, explore other types of accommodations such as vacation rentals, bed and breakfasts, or hostels. These options can provide a unique and more personalized experience.

5. Rebook with Orbitz: If you decide to cancel your original reservation and explore other options, make use of the convenient features provided by Orbitz. Use their search tools and filters to find new accommodations that meet your requirements, and book directly through the platform.

Remember to consider the cancellation policies and refund conditions of any new reservations you make. Ensure that the new booking aligns with your current travel plans and preferences. Take note of any deadlines or fees associated with potential cancellations or modifications.

By exploring alternative options or rebooking, you can adjust your travel plans to better suit your needs and preferences. Keep an open mind and be flexible, as there may be hidden gems or exciting opportunities waiting to be discovered!

Cancelling an Orbitz hotel reservation may seem like a daunting task, but by following the steps outlined in this guide, you can navigate the process with ease and confidence.

Understanding the Orbitz cancellation policy is crucial, as it ensures that you are aware of any applicable fees or refund policies. By familiarizing yourself with this information, you can make informed decisions and minimize any potential costs.

Locating your Orbitz reservation is the next step to take. Whether you find it through the Orbitz website or app, or by referring to the confirmation email in your inbox, having access to your reservation details will streamline the cancellation process.

From there, you have the option to cancel your Orbitz hotel reservation either online or through customer service. Each method has its own advantages, and you can choose the one that best suits your preferences and needs.

Receiving confirmation of your canceled reservation serves as proof and provides peace of mind. Make sure to review any applicable refund policies and keep track of all relevant documentation and communication throughout the process.

Finally, once you have canceled your reservation, take the opportunity to explore alternative options or rebook if necessary. Whether it’s searching for other available hotels, contacting the same hotel directly, or considering alternative accommodations, there are various routes you can take to adjust your travel plans accordingly.

In conclusion, canceling an Orbitz hotel reservation is a manageable task if you approach it systematically. By understanding the cancellation policy, locating your reservation, canceling it through the preferred method, and considering alternative options or rebooking, you can adapt your travel plans smoothly and confidently.

Remember to reach out to Orbitz customer service if you encounter any difficulties or have any questions along the way. Their dedicated team is available to assist you and ensure a positive experience throughout the cancellation process.

With these steps and tips in mind, you can handle the cancellation of an Orbitz hotel reservation efficiently and effortlessly, allowing you to move forward with your travel plans with ease. Happy travels!

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Table of Contents

How does Orbitz work?

Is orbitz reliable, what should i know about orbitz, how do i get a good deal on orbitz, orbitz is legit.

If you're thinking of using an online travel booking portal to find and book travel, you may be wondering, is Orbitz legit? Orbitz is one of several online booking platforms that make it simple to book flights, hotels, rental cars, cruises, activities and travel packages.

Knowing what to expect before using this tool and reading Orbitz reviews may help you have more success booking a great travel deal. Here's what you need to know about Orbitz.

If you’re considering booking your next trip with Orbitz, the first question you may ask is how does Orbitz work?

Orbitz is an online travel agency, OTA, or travel booking platform. You can use the Orbitz website or app to search for travel and compare availability and pricing. It functions as a search engine and displays pricing from different travel companies.

When you're ready to book, you can make your reservation through Orbitz instead of making a reservation directly with the travel brand. Since you can compare companies and book all in one place, Orbitz can be an easy and convenient way to make travel arrangements.

» Learn more: Best credit cards for online travel-booking websites

You may be asking, can I trust Orbitz? Since Orbitz is a genuine brand and a well-known platform, it’s pretty safe to put your trust in it.

As long as you verify all of your reservation details to ensure the booking meets your needs and you understand all of the terms before booking, you can feel confident when making a reservation through this online travel agency.

While Orbitz can be a great money-saving booking tool, it has some potential downsides.

Orbitz reservation issues and limited customer service

It’s important to remember that Orbitz is a third-party booking website. That means you’re not booking with the travel brand directly, and there is a possibility of your reservation getting lost in the system.

After making a reservation through Orbitz, call and verify your reservation with the hotel, airline or travel brand before your trip begins. This way, you can feel confident that your reservation will be honored.

It’s also important to remember that customer service may be lacking. When you deal with an airline, hotel or rental car company, it’ll be easier to get more direct and detailed help. When you deal with a third party like Orbitz, it may only provide minimal assistance.

Earned Orbucks can only be redeemed for hotel stays

Another downside is that the Orbitz rewards program has limitations. You can earn from 1% to 4% of your spending in rewards from booking flights, hotels, Orbitz flights and hotel packages, and activities. The percentage varies by booking type and whether you use the website or app to book.

The biggest limitation is that Orbucks can be redeemed for hotel stays only. That means you can’t use Orbucks to book a flight.

There’s no guarantee that you’ll earn brand-specific rewards

By booking through a third-party booking website like Orbitz, there’s no guarantee that you will earn points or miles through your favorite hotel, airline or rental car company loyalty programs .

In some cases, you will still be able to earn rewards after supplying your loyalty program details. Just be aware that there is a possibility that you won’t earn rewards, so you'll want to check with your selected loyalty program first before booking.

» Learn more: How to get a refund from a travel agency

Is Orbitz a good deal? There's no guarantee that Orbitz will provide the best rate, but it is possible to find a good price through the platform.

The following tips may help you have more success.

1. Create a free account

Orbitz has a rewards program that rewards travelers for making bookings — and it’s free to become a member.

Once you're a member, you’ll earn Orbucks on eligible bookings. You can work your way up through the program tiers to earn more perks .

Make sure you create an account and log in before making an Orbitz booking to receive the Orbucks. You can redeem rewards for hotel stays in the future.

Orbitz also displays insider prices on hotels, so having an account could help you score better deals.

2. Use the calendar view to find cheaper travel dates for flights

No matter what booking tool you use, having flexible dates can be beneficial. If your travel dates aren't set in stone, play around with different dates and times to see if you can score a better deal.

Here’s a simple trick: When searching for flights on Orbitz, click on your travel dates to revise them. You'll see a calendar view pop open that highlights the cheapest dates to fly. Another option is to click “Flexible dates” to access dates and prices in an easy-to-compare grid view.

3. Rent a small car to save money

If you're using Orbitz to book a car rental , you may be able to save by booking a smaller vehicle. Often, compact cars and sedans are cheaper than larger vehicles. If you feel comfortable driving a small car, you could score a great deal.

4. Download the Orbitz app

Orbitz has a mobile app, and it's easy to use. If you're not yet using the app and plan to make a booking soon, download it. Some deals and discounts are available when booking through the app only. Plus, you'll earn more Orbucks rewards when booking through the app, too.

5. Use the search filtering and sorting tools to your advantage

Orbitz offers many search filtering and sorting tools. You can narrow down the search results to find options that better align with your travel needs. You can also sort the results in several ways, such as displaying results by lowest price first or highest guest rating. Sorting the results by price is an easy way to find the best deals.

6. Save money on hotels and vacation packages with Orbitz coupons

Orbitz has coupon codes that can be used to save money on hotels and vacation packages. These codes are listed on the website and app.

7. Browse the best deals for inspiration

Orbitz displays its best travel deals in one organized area. Often, these are last-minute deals. Look for the deals section on the website or app and maybe you’ll find your next destination.

» Learn more: Are vacation packages the best travel deals?

Is Orbitz legit? Yes, Orbitz is the real deal, and this travel booking platform can help you score some great travel savings. Just make sure that you consider the pros and cons of using a third-party platform like this before making a reservation. There's no harm in using Orbitz to see if you can score a better deal the next time you're ready to book a trip.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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