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Reviews 4.6.

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Very pleasant, enjoyable and informative tour!

This is the Greece trip, 03/29 - 04/09/24. The tour leader Ann was very helpful, knowledgeable, patient, kind, organized, hardworking and supportive to the group members. The sightseeing spots were well represented, the accommodations (hotel and meals) were well chosen, and the travel routes were well planned. We started using Peony Tours since 2001. We have been very happy with this tour company and will definitely use it again!

Date of experience : April 09, 2024

Reply from Peony Tours

Hey W J, Thank you for continuing to choose us. We are delighted to serve you each and every time! We're so glad that your 2024 trip with us was no exception. Thank you for recognizing Ann's excellent service. She is truly a gem. We cannot wait to see where your travels will take you next with us!

EASTERN EUROPE

I have participated in several tours organized by other travel agencies, and I deeply feel that the tour guide plays a very important role in the success of a tour group. This time I participated in the Celebrity Holidays Eastern Europe tour, and I was lucky enough to have Nathan as my tour guide. During the 10-day tour, Nathan explained with clear articulation and knowledge of every site we visited. It made us feel like we were listening to stories every day. After listening to the stories, people inevitably asked questions, and Nathan also answered the questions one by one. When traveling, it was inevitable that unexpected situations would arise. Nathan solved the problems one by one with a calm and rational attitude which made me want to say: "I have never encountered such an amazing tour guide before."

Date of experience : March 21, 2024

Hey Grace, Thank you for your kind words. We are delighted to hear that Nathan provided you with outstanding service! We cannot wait for him to read your review. Looking forward to seeing where you'll travel with us next!

Nathan is a great tour guide for my…

Nathan is a great tour guide for my Eastern Europe trip. He has good sense of responsibility and caring attitude towards his clients. I just hope Peony can give some more in-depth visits to places with rich culture and history.

Date of experience : March 22, 2024

Dear June, We are delighted to hear that Nathan provided you with great service! We appreciate your feedback as it will help us continue to improve our services. We hope to see you again soon!

Japan Trip 3/31/2024

I would’ve gave a five star but the reasons I gave four star are as follows: 1) The hotel room in Kyoto was very old and small. We stayed in the older building of the hotel. 2) Not enough meat on every meal. 3) Disappointed on the last day Kobe steak dinner. The steak tastes tough because it has a lot of tendons.

Date of experience : March 31, 2024

Hi Global, We are happy to hear that you enjoyed your trip overall. However, we are sorry to hear that the Kyoto hotels and meals disappointed you. We hope to have you on one of our trips in the future!

Taiwan island tour

We like the round the island tour in Taiwan. However, we suggest to evenly spread the daily activities and local visits. Because there were days we had 4-5 local visits but only 2 local visits in a particular day making such day with too much leisure time. In addition, I would also suggest more coverage on the second day (only half day tour) please add 陽明山，士林官邸，貓空和淡水。 Add additional day to cover 野柳，九份或阿里山

Date of experience : April 02, 2024

Hi Jason, Thank you for sharing your experience. We are delighted to hear you had a great trip overall! We appreciate your valuable feedback as we continue to add more packages and destinations. We hope to see you again soon!

Wonderful Greece & Aegean Sea Cruise…

Our tour to Greece & Aegean Sea Cruise exceeded the expectation! The tour guide Ann Tsao was very thoughtful & organized to manage the large group well. She was energetic and shared her rich Greek myth knowledge throughout the entire trip. Ann also worked well with those enthusiastic professional local guides to make the whole local visits so wonderful. The hotels all have excellent facilities with tasty local cuisines for dining enjoyments! Wish we could have one or two more days in Kalambaka Meteora or Delphi for more local exposure!

Date of experience : March 26, 2024

Hey GG, Thank you for your awesome review. We take pride in providing outstanding service to every customer here at Peony Tours and we are happy to hear that your visit was no exception. Thank you for stating Ann's excellent service. We cannot wait to have you back on one of our tours!

Amazing Trip to Japan

The eight days Japan Discovery tour package offered by Peony Tours exceeded our expectations! We had such a wonderful time in various Japan cities and is looking forward to joining the Peony Japan tour again next year. The tour cost was very reasonable, and the tour program was also well-organized. The whole journey was full of joys from seeing cherry blossoms to tasting delicious soba and udon noodles in Kyoto. The tour guide (Ms. Wong) was excellent and attentive. We also appreciated the excellent customer service provided by Bobo Fung.

Hey Louise, Thanks for your awesome review. We're delighted to know the trip exceeded your expectations! At Peony Tours, we work hard to create seamless and enriching experiences. It's most important to us that our guests fully enjoy their vacations while we take care of everything, and we're thrilled we could do so successfully for you. We look forward to seeing you in other parts of the world.

Peony Provided the Best Services .…

The Peony company picked the best places to visit for our tight tour. It strives to provide the best services to its customers. One example, we didn’t get the tickets to the Palace Alhambra before the beginning of the tour, but Peony tried hard to get the tickets for us and we made it. Tour guide, Mr. Ocean Hu, is excellent. He is knowledgeable, responsible and considerable. He is an excellent guide I have for the many tours I attended with Peony and others. Overall, I give the highest mark to the Peony Tours.

Thank you for your glowing review, Ni! We are ecstatic to hear you had a perfect trip. We cannot wait to see you again soon!

Japan tour in spring

Great Japan tour to see Mount Fuji and cherry blossom in spring, among other Kanto and Kansai top attractions. Our tour guide Ms. Wang Xin is wonderful, and the bus drivers are very accommodating and courteous. I'm impressed.

Hey Eunice, We are so excited to hear that you fully enjoyed the Japan trip and found the tour guide and bus drivers excellent! We look forward to seeing you again soon!

One of the best tour guide

Our tour guide, Mr. Nathan Xue, was very responsible. He had rich historical knowledge and gave us a very detailed explanation of the attractions, He handled the special situation very professionally. He is one of the best tour guides we have ever met.

Hey Chongming, We couldn't agree more - Nathan is truly a gem! We look forward to serving you again soon!

Tokyo - Kyoto - Osaka tour

Tour guide Ms. Wang was very knowledgeable, and did a great job introducing various attractions. She’s also very patient in answering additional questions from our group. In addition, she’s very responsible and caring, and went the extra mile to ensure dietary, transit needs are well taken care of.

Date of experience : April 08, 2024

Hey Allister, Thank you for acknowledging Wang's excellent service. We are lucky to have her on our team. We hope to see you on one of our tours again soon!

Good itinerary

Good itinerary, friendly and knowledgeable tour lead, and nice hotel accommodations. In addition, weather was cooperating to make the tour more enjoyable.

Date of experience : April 11, 2024

Hey SH, So thrilled you had a great trip and loved every aspect of it! We cannot wait to see you again!

Loved our tour guide!

I have participated in several tours organized by other travel agencies, and I deeply feel that the tour guide plays a very important role in the success of a tour group. This time I participated in the Peony Tours Eastern Europe tour, and I was lucky enough to have Nathan as my tour guide. During the 10-day tour, Nathan explained with clear articulation and knowledge of every site we visited. It made us feel like we were listening to stories every day. After listening to the stories, people inevitably asked questions, and Nathan also answered the questions one by one. When traveling, it was inevitable that unexpected situations would arise. Nathan solved the problems one by one with a calm and rational attitude which made me want to say: "I have never encountered such an amazing tour guide before." I will definitely consider Peony Tours first for my future tours.

Great tour,

It's very relaxing and great tour guy service.

Hey Michael, So glad you found the trip relaxing and the tour guide great. We look forward to seeing you again!

Wonderful trip

The peony have great service, the whole trip was arranged very well, it gave us wonderful experience, we had a good time.

Hey YZ, We are excited to know that you had a great and seamless trip with us! We cannot wait to see you again!

The tour turned out extremely well

The tour turned out extremely well - meeting our objectives of touring the island. The hotels provided were all top notch. Our tour guide was awesome as well.

Date of experience : March 24, 2024

Hey Michael, So thrilled to hear that you loved the trip and every aspect of it. We cannot wait to see you again soon!

The arrangements of the "Gems of…

The arrangements of the "Gems of Europe" hold b/w 03/07-17/3024 were fantastic. The best of all was the tour guide who was Mr. Eddie Chen. Mr. Chen is a person with a wonderful humor, a well-prepared knowledge on tour/trip, and a great patience to treat his customers/tourists. I hope that he still will be the guide for our next trip to the "Best of Eastern Europe."

Date of experience : March 06, 2024

Hi Tsau, We are thrilled to hear that you had a fantastic trip with us and that Eddie provided you with excellent service! We simply cannot wait to see you on your next trip with us!

We didn’t go to Love River as stated in…

We didn’t go to Love River as stated in itinerary

Date of experience : April 07, 2024

Dear Heather, Thank you for your review. Love River is the main river in Kaohsiung, the itinerary includes a visit however a boat ride is not included. We apologize if anything was changed at the last minute by the local partner. We will use your feedback to improve the clarity of this detail. We hope to see you again.

A Fantastic trip to Japan

My husband and I enjoyed the entire trip! The tour leader Jeffrey was very knowledgeable, experienced, and had a great sense of humor. The local tour guide 惠子（小野）was very sweet, helpful and attentive. She tried her best to meet everyone's needs. We loved traveling with her. Many thanks to Peony Tours for organizing such a delightful tour. The attractions in Tokyo (東京）, Kyoto （京都）, Nara（奈良）, and Osaka （大阪）were the best, just perfect for first-time visitors. I highly recommend this tour with Peony Tours!

Date of experience : February 16, 2024

Hey Marisa, So thrilled to hear that you had a fantastic trip to Japan with us and that the tour guides provided you with excellent service. We take pride in giving outstanding service to every customer here at Peony Tours. We are happy to hear that your visit was no exception. We cannot wait to see you again!

9/12/2023 Italy Tour

9/12/2023 Italy Tour. Accommodation issue. Several hotels using are not consisted 4 stars,should be motel. One of them had flooding issue, no air-conditioning & elevator, no shampoo & soap. Not enough toilet paper, tried to ask front desk, no staff working at 8pm at all, front desk turned dark). Other hotels also consisted 0 stars, we got bit by bed bugs & breakfast also no good. Pls improve hotels. Tour guide ( Añne) is excellent & informative. 1 star ⭐️ is awarded to Tour guide and driver only. This tour overall (arrangement, foods & accommodations ) is not worth for the price!

Date of experience : September 26, 2023

Hi Simon, We hope this message finds you well. We appreciate your candid feedback regarding your recent experience with Peony Tours. We would like to extend our sincerest apologies for the inconvenience you faced during your trip. We take your feedback seriously and are committed to improving our services. We understand your concerns about the accommodations, and we're truly sorry that they did not meet your expectations. We have taken note of the issues you raised and will thoroughly review and address these concerns with our partner hotels to ensure better quality control in the future. It is, however, heartening to hear that you had a positive experience with your tour guide, Ann, and the driver. We value their dedication and professionalism, and we will make sure to convey your appreciation to them. Your feedback about the overall tour experience, including the arrangements, food, and accommodations, is valuable to us, as it helps us in our continuous efforts to enhance the quality of our services. We will use your comments to make the necessary improvements to provide a more enjoyable and comfortable experience for our customers. Once again, we apologize for any inconvenience you experienced during your trip. We are committed to delivering exceptional travel experiences, and your feedback will help us in achieving this goal. If you have any additional comments or suggestions, please do not hesitate to share them with us. Thank you for choosing Peony Tours, and we hope to have the opportunity to serve you better in the future.

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