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• Transportation

To arrange a ride, call 888-518-8160.

Do you need help with transportation to your health care appointments?

Non-emergency medical transportation (NEMT) services are a covered Medicaid benefit for Jackson Care Connect members. If you have no way to get to a covered health appointment, a free rideshare program called TransLink can get you there. Depending on your needs, you may be provided rides, get passes to ride the bus or get help paying for gas.

Check out our Riders Guide for details about the transportation program.

• English (Large print)
• Spanish (Large print)

If you want a printed copy of the Rider's Guide, please contact Jackson Care Connect Customer Service at 855-722-8208 or TTY 711. We will send you the printed Rider's Guide within five business days. TransLink hours

Monday through Friday, 7 a.m. to 5 p.m. 541-842-2060 888-518-8160 TTY: 711 Or schedule your request online at  rvtd.org

Reimbursement Guide

Understanding transportation services.

To make transportation services simple, we created a helpful one-page overview of transportation services and benefits. You can click on a language below to download the PDF:

Translink offers three services:

Reimbursement: We pay a per-mile rate for mileage to and from health care visits. You can drive yourself, or someone else can drive you. Print an appointment verification form at rvtd.org/accessible-transportation/translink and ask your provider’s office staff to sign it. Reimbursement is loaded onto a prepaid debit card.

Public transportation: We provide daily or monthly transit passes. We’ll discuss your appointments and decide whether a day or monthly pass is better suited to your scheduled visits..

Vehicle-provided rides: We can schedule private and shared rides. Based on your medical needs, we can send a sedan, wheelchair van, stretcher vehicle or non-emergent ambulance.

For complete details on these services, visit Translink's website .

If you need help getting to your appointments, we prefer that you or your representative call TransLink to schedule a ride at least two business days before your appointment. However, appointments can also be scheduled the same day or up to 90 days in advance, if needed. The staff will ask you about your health history. Once they have that information, they’re happy to explain what types of services will fit your needs.

Am I eligible?

TransLink will verify your eligibility before providing services. Transportation services may be used when you have no other options available, such as public transportation, your own vehicle, or a friend or family member to drive you.

Can my children or family ride with me?

Call us and let us know your situation. Transportation services usually are covered only for the Jackson Care Connect member who has the appointment, with one exception. If you need assistance during your ride, a personal care attendant, such as a nurse or aide, can ride with you at no charge.

Where can I go?

You may schedule transportation to and from any covered health service, including:

• Primary care visits
• Specialist visits
• Physical therapy
• Dental care visits
• Mental health and substance use treatment appointments and services
• Other health services covered by Jackson Care Connect

Jackson Care Connect members can also use TransLink to get to the following locations and services:

• WIC appointments and services
• Compass House
• Pharmacies (to pick up prescription medications)
• Starting Strong store (sponsored by Jackson Care Connect)
• Pain management services
• Access (to pick up durable medical equipment)
• Jackson Care Connect member meetings
• Jackson Care Connect-sponsored wellness activities
• Wellness programs (Fitness Scholarship at YMCA, nutrition workshops, etc.)

What kind of transportation am I eligible for?

We will arrange the lowest cost option that meets your needs. Services include:

• RVTD bus passes or tickets
• Mileage reimbursement (with pre-approval)
• Wheelchair lift/ramp van
• Stretcher car (for those who need to be transported lying down)
• Secured transport: professional transport for those in a mental health crisis
• Common carriers: airline, commercial buses (like Greyhound), trains (like Amtrak)

What information do I need to have ready when I call?

• Your Jackson Care Connect Member ID number
• Your home address and phone number
• Your mailing address
• Your complete pickup address and phone number
• Your complete appointment address, including building name and suite number
• Appointment date and time
• Name and telephone number of your provider
• Reason for appointment
• If you need a wheelchair or other assistance
• If you will be traveling with an assistant or service animal

What if my plans change or I need to cancel my ride?

Call 541-842-2060 or (toll-free) 888-518-8160 (TTY 711).

When you need to cancel a ride or change your appointment time, call TransLink at least two hours before your pickup time. You can call to cancel rides during business hours, 7 a.m. to 5 p.m. Monday through Friday. Or, you can call and cancel your appointment using their automated voicemail system 24 hours a day, seven days a week. Please allow enough cancelation time so we can contact your driver and tell them you don't need service.

Is there a number to call after business hours?

If you need to reach TransLink after hours, call the Call Center at the 541-842-2060 or (toll-free) 888-518-8160 (TTY 711). You can leave a voice message stating your need for a ride and someone will call you back to get your information.

If you have a medical emergency, please call 911.

If you have an urgent after-hours medical need, call 888-518-8160 or TTY 711. After-hours trips are limited to:

• Hospital discharges when requested by a hospital.
• Secure transportation requested by a medical facility or hospital.
• Transportation to urgent care for non-life-threatening medical needs.

What else do I need to know?

• You should be ready 15 minutes before your scheduled pickup time. Transportation providers should arrive within 15 minutes after the scheduled pickup time. If the driver is late, call 541-842-2060 or toll-free 888-518-8160.
• Bus passes should be requested at least one week before your appointment to allow time for mailing.
• For urgent needs after business hours, you can still contact Customer Service.
• For bus routes, you can find more information on  TransLink's website .

Appointment of Representative form

This form used to designate an authorized representative to navigate any part of the NEMT process on behalf of a member.

TransLink NEMT Program Evaluation Findings

CareOregon, in partnership with TransLink, sends out a yearly satisfaction survey asking stakeholders about their experiences with utilizing transportation services through, driving for, and operating for TransLink. The evaluation questions and what we heard from members, drivers, and providers from the surveys and focus groups are included in the TransLink NEMT Evaluation Snapshot Report below. Feedback from the program evaluation is used to make improvements to the NEMT program.

TransLink NEMT Evaluation Snapshot Report

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Free and concessionary bus and rail travel

If you're aged 60 or over, or you have a disability, you may be entitled to concessionary travel on bus and railway journeys within Northern Ireland. Translink and some other transport operators also offer half fare travel for children and young people up until 30 June following their 16th birthday.

Free travel for those fleeing domestic abuse

Free travel on bus or rail is available if you have refuge or emergency accommodation through Women’s Aid or the NI Housing Executive.  

You can find details on the following page:

• Domestic violence and abuse

Concessionary fares (bus passes) in Northern Ireland

The following concessions are provided on eligible scheduled services operated by Translink and other participating operators:

Free travel for:

• everyone aged 60 and over
• people who are registered blind
• war disablement pensioners

Half fare travel for people:

• who get the mobility component of Personal Independence Payment (PIP)
• who have had a driving licence refused or revoked on medical grounds
• who have a recognised learning disability
• who are partially-sighted (sight impaired)

To be eligible for any of the above concessions, you must apply for and receive a concessionary travel card, called a SmartPass.

Getting the care component of PIP by itself does not make you eligible for a SmartPass.

You can get details below of eligibility and how to apply on the following pages:

• 60+/Senior SmartPass
• Blind SmartPass
• War Disablement SmartPass
• Half Fare SmartPass - Personal Independence Payment (PIP)
• Half Fare SmartPass - Learning Disability
• Half Fare SmartPass - Partially Sighted
• Half Fare SmartPass - Driving Licence Refused

SmartPass holders can use their card on all Glider services, with Half Fare SmartPass holders receiving full fare discount on this service.

All Ireland Free Travel Scheme for senior citizens

Senior citizens are eligible for free travel on public transport throughout the island of Ireland.

Senior citizens resident in Northern Ireland can get all Ireland free travel at the age of 65.

Senior citizens resident in the Republic of Ireland can get all Ireland free travel at the age of 66.

The 60+ SmartPass does not entitle the holder to all Ireland travel.

Note to 60+ SmartPass holders who will turn 65 shortly

Your 60+ SmartPass is programmed to run out at the end of the calendar month in which you become 65.

If you have applied for a Senior SmartPass, it will not be sent to you until near the end of the month in which you become 65.

As free all Ireland and cross-border travel is only available to holders of a Senior (65+) SmartPass, you may have to wait up to three weeks following your 65th birthday before you can make use of this benefit.

Contact information

If you have any queries, contact Department for Infrastructure (DfI) Concessionary Fares .

More useful links

• Rail travel
• Motoring, travel and transport for people with disabilities
• Travel information for people with reduced mobility
• Republic of Ireland Senior Citizen SmartPass for travelling in NI

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What to do next

Comments or queries about angling can be emailed to [email protected] 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912 Email  [email protected]

Discretionary support / Short-term benefit advance

Call 0800 587 2750  Email  [email protected]

Disability Living Allowance

Call 0800 587 0912  Email [email protected]

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to [email protected] or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service .

For queries or advice about Child Maintenance, contact the Child Maintenance Service .

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit .

If you can’t find the information you’re looking for in the  Coronavirus (COVID-19) section , then for queries about:

• Restrictions or regulations —  contact the Department of Health
• Travel advice (including self-isolation) —  contact the Department of Health
• Coronavirus (COVID-19) vaccinations — contact the  Department of Health  or  Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email [email protected] and for queries about your certificate, email [email protected] .

For queries or advice about criminal record checks, email [email protected]

Application and payment queries can be emailed to  [email protected]

For queries or advice about employment rights, contact the Labour Relations Agency .

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email  [email protected]

For queries about the High Street Spend Local Scheme,  email  [email protected] .

For queries about:

• Car tax, vehicle registration and SORN contact the Driver and Vehicle Licensing Agency (DVLA), Swansea  
• Driver licensing and tests, MOT and vehicle testing contact the Driver & Vehicle Agency (DVA), Northern Ireland

For queries about your identity check, email [email protected] .

For queries or advice about passports, contact  HM Passport Office .

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email  [email protected]

For queries or advice about pensions, contact the  Northern Ireland Pension Centre .

If you wish to report a problem with a road or street you can do so online in this section .

If you wish to check on a problem or fault you have already reported, contact DfI Roads .

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service .

For queries or advice about rates, email [email protected]

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact  Smartpass - Translink .

If you have a question about a government service or policy, you should contact the relevant government organisation directly .  We don't have access to information about you.

TransLink news, commentary, and behind-the-scenes stories.

• What's News

Kids aged 12 and under ride TransLink services for free, starting Sept. 1

We have exciting news for parents and children under 12!

As part of a new provincial program, children 12 and under ride TransLink services free of charge, starting on Sept. 1. This change makes it easier and more affordable for families in and around Metro Vancouver.

“TransLink is pleased to partner with the B.C. government to extend free transit to kids age 12 and under on all modes,” says TransLink CEO Kevin Quinn. “It is my hope that by making public transit more affordable, this program will encourage families to take transit more frequently, give children the opportunity to see public transit as a comfortable, reliable way to get around, and serve as an important part of our efforts to reduce carbon emissions.”

Here’s how it will work:

• Children 12 and under will be able to ride buses free of charge without requiring a transit pass, identification or an accompanying fare paying customer.
• Children 12 and under will be able to ride on SkyTrain, SeaBus, and West Coast Express free of charge only if accompanying a fare paying customer. A fare paying customer can accompany up to a maximum of four children through the fare gates.
• Children 12 and under will continue to be able to access the gated systems by themselves with the purchase of a fare to tap through fare gates.
• Children 12 and under who are registered HandyDART customers or children who are accompanying a registered HandyDART customer will be able to travel for free on HandyDART without requiring a fare product or identification.

While travel for children 12 and under will be free, parents and guardians are responsible for educating and making decisions about the safety and care of their children whenever travelling on transit.

To learn more, please visit translink.ca/kidsridefree and gov.bc.ca/kids-getonboard . Plan your trip at translink.ca/tripplanner .

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TransLink Staff

Great program! Can I transfer the outstanding balances on my kids’ Compass cards to my Compass card? If not, how can I get a refund?

How do I get a child under 12 onto skytrain with me? Do they skoot through when I tap?

that’s what the article says above

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TransLink 10 bus

Granville / waterfront station, translink 10 bus stop list and next departures.

The TransLink 10 - Granville / Waterfront Station bus serves {count_of_stops} bus stops in the Vancouver area departing from {first_stop} and ending at {last_stop}. Scroll down to see upcoming 10 bus times at each stop and the next scheduled 10 bus times will be displayed. The full 10 bus schedule as well as real-time departures (if available) can be found in the app .

The TransLink 10 - Granville / Waterfront Station bus route map is shown above. The route map shows you an overview of all the stops served by the TransLink 10 bus to help you plan your trip on TransLink. Opening the app will allow you to see more detailed information about the route on a map including stop specific alerts, such as stops that have been closed or moved. You can also see the location of vehicles in real-time on the route map so you know when the 10 bus is approaching your stop.

TransLink 10 bus Service Alerts

Open the app to see more information about any active disruptions that may impact the 10 bus schedule, such as detours, moved stops, trip cancellations, major delays, or other service changes to the bus route. The app also allows you to subscribe to receive notifications for any service alert issued by TransLink so that you can plan your trip around any active or future disruptions.

TransLink 10 bus FAQ

What time does the next translink 10 bus depart from {first_stop}.

The next 10 bus leaves {first_stop} at {first_stop_first_time}, and arrives at {last_stop} at {last_stop_first_time}. The total trip time for the next TransLink 10 bus is {number_of_minutes} minutes.

Is the TransLink 10 bus running on time, early or late?

You can track your bus on a map, monitor real-time updates, and see adjustments to the TransLink 10 schedule by downloading the app .

When does the next TransLink 10 bus arrive?

You can see the next TransLink 10 bus times in the app as well as future departure times for the 10 bus.

How many bus stops are there for the TransLink 10 bus?

There are {count_of_stops} stops on the TransLink 10 bus.

Is the TransLink 10 bus usually crowded?

You can find real-time information on TransLink 10 bus crowding levels in the app (available in select cities or on select trips). You can also see predictions on how crowded the bus will be when it gets to your bus stop.

Is the TransLink 10 bus currently running?

Find out the current status for the TransLink 10 bus in the app .

What is the closest TransLink 10 bus stop to me?

Open the app to see your location on a map and find the closest 10 bus stop to where you are.

Other TransLink bus schedules, routes and maps

• 14 Hastings / UBC
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• 23 Main St Station / English Bay
• 25 Brentwood Station / UBC
• 26 Joyce Station / 29th Avenue Station
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Latest Rail News

Free wi-fi introduced by Translink

Northern Ireland rail passengers will be able to access free wi-fi, following a £900,000 investment from Translink.

The service will be available on all local train services and from the end of October on cross-border Enterprise services. Passengers will require a wi-fi enabled device to access the internet on board.

The introduction of free wi-fi should enhance the travel experience for passengers, Translink suggested.

Mal McGreevy, general manager of rail services said, “We are committed to continually innovating and improving our services and this new wi-fi facility will allow us to further enhance the on board travel experience for our customers.

“We are encouraging as many people as possible to experience rail travel, with all our new Class 4000 trains now in passenger use the train offers  great value, especially in the current climate where the costs of running a car continue to rise.”

The technology and support services are being supplied by Nomad Digital.

Tell us what you think – have your say below, or email us directly at [email protected]

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Tickets and Travel Cards

CONCESSION PASSES

On presentation of your half fare smartpass you are entitled to 50% off the standard adult single fare on scheduled bus and rail services operating within northern ireland., are you entitled to a half fare smartpass.

Concession travel is available for people aged between 16 and 64, resident in Northern Ireland for at least the last three months. and who fall into one of the five categories below:

People who have been awarded the higher or lower rate mobility component of Disability Living Allowance for a period of at least 12 months.

People who have been refused a driving licence on medical grounds.

People who are registered as partially sighted with a Health and Social Services Trust.

People who are known to a Health and Social Services Trust as having a learning disability.

People who are in receipt of the Mobility Component of Personal Independence Payment (PIP).

How to apply for a Half Fare SmartPass

If you believe that you would be entitled to a Half Fare SmartPass you can pick up an application form from Your local Translink Bus or Rail Station or call us on: 028 9066 6630 and we will post you an application.

Carefully complete the application (guide notes are provided within the form) and enclose one recent colour passport-sized photograph. When your application has been approved your new SmartPass will be posted directly to your home. Please note that processing of applications will normally take at least six weeks.

Day Return Tickets for Half-Fare SmartPass Holders

Please note that local Day Return rail tickets are now available for DFI Half-fare SmartPass holders for travel between stations within Northern Ireland only. This means that for the price of an Adult single fare, Half-fare SmartPass holders can purchase a day return ticket – this applies for rail only.

Note that this new option is only available:

• to Half-fare SmartPass holders (NOT any Free SmartPass holders e.g. 60, Senior, Blind, ROI Senior etc)
• in rail services only (SmartPass return tickets are not available on bus

60+ SmartPass

If you are aged between 60 and 64 and you are a permanent resident of Northern Ireland (you must have been resident in Northern Ireland for a minimum of 3 months), then you are eligible for a 60 Plus SmartPass. This enables you to be eligible for free travel throughout Northern Ireland.

How to Apply

Application forms can be obtained in the following ways:

in person from any manned Translink bus or rail station

by telephoning 028 9066 6630 (deaf and hard-of-hearing applicants can use the textphone number 18001 028 9066 6630)

by emailing:  [email protected]

60+ SmartPass Holders who will turn 65 shortly

Your 60+ SmartPass is programmed to run out at the end of the calendar month in which you become 65. If you have applied for a Senior SmartPass, it will not be sent to you until near the end of the month in which you become 65.

As free all Ireland and cross-border travel is only available with a Senior (65+) SmartPass, it may be that you have to wait up to three weeks following your 65th birthday before you can claim this benefit.

Please call us on 028 9066 6630 if you have changed your address.

Senior SmartPass

Free travel is available to all Senior Citizens who are 65 years of age or over and who are resident in Northern Ireland (you must have been resident in Northern Ireland for a minimum of 3 months to be eligible).

With a Senior SmartPass you can travel anywhere in Northern Ireland on any Translink bus or rail service completely free of charge. You can also enjoy free cross border travel and internal Republic of Ireland travel.

Renewing your SmartPass

SmartPasses are only valid for five years. Please check the expiry date on the front of your SmartPass to determine when it will expire as it cannot be used to obtain free travel after this date. Approximately three months before each SmartPass expires the Department for Infrastructure will write to pass holders explaining how to get a new pass. A dedicated user helpline has also been set up on 028 9066 6630 for those seeking further information.

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Faulty or damaged cards.

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TransLink now offering passengers free Wi-Fi on all RapidBus routes

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Posted: 14 July 2023 | Intelligent Transport | No comments yet

By providing free Wi-Fi on RapidBus vehicles, TransLink hopes to elevate the customer experience and make commuting more enjoyable.

Credit: TransLink

Customers using TransLink ’s express RapidBus services can now use free Wi-Fi during their commutes.

Through TransLink’s Customer Experience Action Plan, TransLink and Rogers Communications are installing free public Wi-Fi, available to anyone with a mobile device, system-wide on transit vehicles and at transit hubs.

Currently, customers can access free Wi-Fi:

• On all five RapidBus routes and some other articulated buses
• On-board most SeaBus vessels
• On some SkyTrain cars
• At both SeaBus terminals, Edmonds Station, New Westminster Station, Carvolth Exchange and Langley Centre Exchange.

TransLink launches new express bus route in Vancouver, Canada

“Not only is RapidBus faster with fewer stops, but now all customers can ride our premium bus service without having to spend money on data fees,” says TransLink ‘s CEO, Kevin Quinn. “These upgrades are yet another way that we are elevating customer experiences by making it easier for customers to use their transit time for leisure, work or to connect with family and friends.”

Work to install free public Wi-Fi on transit vehicles and in hubs is continuing with the goal to make the entire system Wi-Fi accessible. In the short-term, TransLink will prioritise vehicles that carry the most passengers, like articulated buses and SkyTrain cars.

Related topics 5G & Transport Communications , Passenger Experience , Public Transport

Related modes Bus & Coach

Related cities Vancouver

Related countries Canada

Related organisations Rogers Communications , Translink

Related people Kevin Quinn

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010 Granville/Waterfront Station Bus TransLink Vancouver   Bus Schedule, Times & Map

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Stop times Saturday (Apr 27, 2024 - Jun 22, 2024) MTuWTh (Apr 22, 2024 - May 16, 2024) Friday (Apr 26, 2024 - Jun 21, 2024) Saturday (Apr 27, 2024 - Jun 22, 2024) Sunday (Apr 28, 2024 - Jun 23, 2024) Victoria Day, Sunday Schedule (May 20, 2024 - May 20, 2024) TuWTh (May 21, 2024 - May 23, 2024) MTuWTh (May 27, 2024 - Jun 20, 2024)

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Official translink schedule data updated apr 26, 2024, see route map for saturday (apr 27, 2024 - jun 22, 2024) mtuwth (apr 22, 2024 - may 16, 2024) friday (apr 26, 2024 - jun 21, 2024) saturday (apr 27, 2024 - jun 22, 2024) sunday (apr 28, 2024 - jun 23, 2024) victoria day, sunday schedule (may 20, 2024 - may 20, 2024) tuwth (may 21, 2024 - may 23, 2024) mtuwth (may 27, 2024 - jun 20, 2024).

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010 Granville/Waterfront Station - TransLink

Saturday (Apr 27, 2024 - Jun 22, 2024)

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This Metro Vancouver SkyTrain station is closing for 6 weeks. Here's what to know

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Metro Vancouverites should brace for a significant SkyTrain closure starting this weekend. 

TransLink's six-week-long closure of the King George SkyTrain station in Surrey commences on Saturday, April 27. 

King George is the terminus station for the Expo Line but must be closed for " essential maintenance work " through May and into the first half of June. The Expo Line will temporarily end at Surrey Central Station.

Transit users with trips that typically end or begin at King George must take a bus or get off or on at Surrey Central. They should add 15 minutes of travel time if they typically ride the Expo Line between the two stations.

At Surrey Central Station, trains to Waterfront will depart from either platform and commuters should "check the platform screens to know where the next train will arrive," according to TransLink.

Bus schedule during King George Station closure

Buses will continue serving King George Station during the closure, with some changes:

• Additional buses will run every 15 minutes between King George and Surrey Central stations from 6 a.m. and 9 a.m. on weekdays.
• Bus routes that normally end at King George Station will stop at the station and then extend northbound to terminate at Surrey Central Station.
• Buses that include a stop at King George Station will maintain their regular stops and routes.
• There will be no HandyDART stop at King George Station while the station remains closed. Regular HandyDART services will be available at Surrey Central Station and other stops.

TransLink will have staff present to assist travellers and directional signage, including bus bay changes, to steer them in the right direction.

Contact TransLink's Customer Information team at  604-953-3333 , available daily from 6:30 a.m. to 10 p.m. For up-to-date service information, visit the  Alerts  page or the King George Closure page. 

With files from Brendan Kergin

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