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M&S Insurance: Login, Promo Code & More

M&S has a long and colourful history as a British icon. Just as you expect quality food and home products from Marks and Sparks, you can also expect quality M&S Insurance products. If you want to find out whether M&S Insurance is right for you, read this comprehensive guide.

Whether you want to find out if they have an email address, promo codes, reviews or login pages, we’ll share all this and more...

M&S Insurance

M&S Insurance falls under the M&S Bank brand. M&S Insurance offers the following cover:

Car insurance

Home insurance, travel insurance.

Pet insurance

History of M&S Insurance

Marks and Spencer started as a penny bazaar in Leeds, in 1884. Its name originates from the surnames of its two founders. It has come a long way since then and the M&S brand is widely considered to be trustworthy and one associated with quality.

• 1884 - Marks and Spencer is founded by Michael Marks and Thomas Spencer.
• 1973 - The company expands into the Canadian market.
• 1975 - It opens its first stores in France, with shops opening in Paris and Lyon.
• 1985 - St Michael Financial Services (now M&S Bank) is formed as the financial services division of Marks & Spencer Group.
• 1998 - M&S becomes the first British retailer to make pre-tax profits of over £1 billion.
• 2004 - HSBC buys M&S Bank and continues to operate it.
• 2012 - M&S Bank starts opening branches in Marks and Spencer retail stores.

M&S Insurance today

M&S Insurance products fall under the M&S Bank subsidiary. M&S Bank is now owned by HSBC but continues to operate under the M&S Bank brand, as before. M&S Insurance has the following products:

M&S Insurance policies: car, home, travel & pet

M&S Insurance offers car insurance , home insurance , travel insurance and pet insurance.

M&S Insurance offers two types of car insurance policies: standard and premier.This certainly helps simplify matters for customers who are dipping their toes into the world of car insurance, especially for the first time.

Premier offers a more comprehensive level of cover and standard is designed to keep the premium down (you can then add certain optional extras, should you wish to).

Here is a sample of the benefits you will receive under each policy:

*Optional cover means you can choose to include this benefit on your policy for an additional premium. Alternatively, you can leave it off and receive the lowest rate.

Regardless of which policy you take out, you will also receive these additional benefits :

• If you need to make a claim you will be assigned your own personal claims manager from the start of the process until the end.
• If your car is damaged and you make a claim, M&S will send it to an approved repair centre that provides a three-year guarantee on work carried out.
• You will receive uninsured driver protection, so even if you’re hit by an uninsured driver you can recover your excess.

Read our detailed M&S car insurance guide for more information (coming soon).

M&S Insurance offers two main types of home insurance that are available with two levels of cover (standard and premier):

• Building insurance - Covers fixed items in your home, such as walls, windows, bathroom suites, etc. This will protect you for loss or damage against your property. If you choose the more comprehensive level of cover, premier, you will also be covered for accidental damage, higher limits and alternative accommodation (in certain scenarios).
• Contents insurance - Covers the items that are not a fixed part of your home, such as clothes, electrical items, furniture, etc. The premier level of cover offers you extras, including: accidental damage, unlimited garden contents, visitors’ belongings, and students’ contents while at uni or college.

Read our detailed M&S home insurance guide for more information (coming soon).

You will receive a 20% discount when purchasing home insurance online via the M&S Insurance website. This offer is valid when purchasing new policies and doesn’t apply to renewals.

M&S Insurance has two main travel policies that you can select:

• Single trip - This will cover you for one trip (can be to multiple countries). There is no upper age limit for taking out a single trip policy.
• Annual multi-trip - This will allow you to take as many trips as you like throughout a one year period. Anyone under the age of 80 can take out this type of policy. You will be covered for trips of up to 31 days as standard and can upgrade this section if you want to take longer holidays of up to 45, 60 or 90 days.

Some of the key benefits that are included are:

• Major incidents cover, including extreme weather and terrorism.
• Travel disruption cover for non-refundable travel costs.
• Medical emergency cover if you have an accident or fall ill while travelling.
• Cancellation costs if you can’t travel.

You can also add optional extras , such as:

• Cover for lost or damaged baggage.
• Winter sports cover for lost or damaged winter sports equipment.

Read our detailed M&S travel insurance guide for more information (coming soon).

You will receive a 10% discount when you buy a new travel insurance policy online via the M&S travel insurance website.

M&S pet insurance is available at three cover levels: essential, standard and premier (essential offering the most basic level and premier the highest).

The price for pet insurance will increase at renewal because as your pet gets older the likelihood of them falling ill increases. However, having pet insurance does mean peace of mind that you will be able to ensure your pets receive treatment when they fall ill.

For new policies, you will receive a 15% discount if you buy online, via the M&S pet insurance site. If you already have a dog or cat insured and want to add another one, you will receive a 5% discount under the M&S Insurance multi-pet discount scheme.

Marks and Spencer login: what can I do online?

Marks and Spencer login details vary by product and service. Here are the options available for M&S Insurance products:

• Car insurance - You can manage a variety of details online, such as adding a driver, changing your address or simply viewing your policy details. Navigate to the M&S Bank ‘existing customers’ tab and select car insurance. If you want to renew a policy or make a claim, you will need to contact Marks and Spencer (see the contact details section below).
• Home insurance - You can view your home insurance policy details online and renew a policy. Thet type of policy you hold will determine what information you need to enter in the Marks and Spencer login page. At a minimum, you will need to enter your email address and password, and often your date of birth.
• Travel insurance - You can view your travel insurance policy details online. You will need to provide your email address and password.

How do I get a quote for M&S Insurance?

You can get a quote for M&S car, home, travel or pet insurance products online. Simply head to the relevant product homepage and click ‘start your quote’. Alternatively, you can get a quote over the phone (see our M&S Insurance contact section below).

Marks and Spencer promo code for M&S Insurance

You can often find Marks and Spencer promo codes online for M&S Insurance products. Usually, these will just lead you to the M&S site to book directly. M&S Insurance offers great discounts if you book directly and are taking out a new policy.

At the time of writing, the following discounts are available on the M&S Insurance website:

• Home insurance - 20% discount on new policies taken out.
• Travel insurance - 10% discount on new policies.
• Pet insurance - 15% discount on new policies purchased. If you’ve already got one pet insured, you can take advantage of a 5% discount if you insure another one (or two or more!).

Contact: Marks and Spencer email address and phone numbers

Most companies these days are moving away from email and may offer online chat instead, as is the case with M&S. While there is no Marks and Spencer email address offered for queries, M&S does have a live chat service for enquiries that aren’t related to an existing account.

If you have an enquiry about an existing policy, you should head to the relevant Marks and Spencer login page (see above for more details) or phone M&S on the relevant number below:

You can also contact M&S Insurance via post . The relevant addresses are listed below:

Car insurance - Customer Services/Complaints Fusion House Bretton Way Peterborough PE3 8BG

Home insurance - Customer Services

For policies which begin with MHO : M&S Home Insurance Aviva Pitheavlis Perth PH2 0NH

For policies which begin with 830 : M&S Home Insurance PO Box 97 Lancaster LA1 1WG

Home Emergency Claims team

For policies which begin with MHO : HomeServe Membership Limited Cable Drive Walsall WS2 7BN

For policies which begin with 830 : Homeserve Claims Management Caxton Wood Fulwood Preston PR2 9NZ

Travel insurance - Claims/Complaints

For policy numbers starting with MTV : M&S Travel Insurance Customer Care Team Customer Service Centre PO Box 7463 Perth PH2 0YX

For policy numbers starting with 820 : M&S Travel Insurance Civic Drive Ipswich IP1 2AN

M&S Pet Insurance Customer Relations team PO BOX 255 Wymondham NR18 8DP

Marks and Spencer reviews: a quick look

Reviews can be a good way to understand any common issues customers may have with a company. However, remember to take them with a pinch of salt as experiences can vary hugely and are dependent on many external factors too. If you see a consistent theme that bothers you in this summary of Marks and Spencer reviews , you may want to do some more research.

Trustpilot reviews Marks and Spencer Money but includes other financial products too. Of all the Marks and Spencer Money reviews, it receives an average of 1.4/5 stars.

On the other hand, Reviews.io has reviews for M&S Bank and the average rating is 4.54 / 5 stars. Of the reviewers on this site, 91% would recommend M&S Bank, which sounds promising!

Some common positive feedback based on the reviews includes helpful customer service and easy-to-understand policy information.

The negative aspects centre around price, with policy costs increasing too much upon renewal, and some even commenting that new M&S Insurance policies are not competitive. Another gripe is around claims taking a long time to be processed.

Complaints handling

A company’s complaints data can also provide you with a good idea of what the main issues that customers experience are, and how proactive an insurer is at resolving a complaint. We’ll also go a step further and compare the data to other insurance companies for you.

The data in the table below is for M&S Insurance and pure protection products, for the first half of 2019.

The main cause of complaints opened was unclear guidance/arrangement . Compared to other insurance companies’ complaints data, M&S Insurance certainly displays strengths and weaknesses.

For example, M&S closed 2.8% of claims within three days for the above-mentioned period. This is considerably lower than many other companies. However, of the claims opened, it closed a total of 99.9% (includes all claims closed in under eight weeks). This is a great score and one of the best on the market.

While most of M&S claims are closed after three days, the consistency of closing cases appears to be reliable. This could be an important factor when considering which insurance company to choose. Many companies have claims open well after the eight week period reported online, leading to many disgruntled customers.

Selectra’s verdict

M&S Insurance is a subsidiary of a company that has a long and favourable history in the UK. Furthermore, it is owned by HSBC, a company with good credentials in the financial sector.

Data and information correct as of November 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.

Other providers are available and the best deal for you will depend on your individual circumstances. Please do your own research and seek professional advice if necessary ( moneyadviceservice.org.uk offers free, independent advice on all financial issues).

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Manage your insurance - M&S Travel Insurance

Want to renew, change oder cancel your policy or want till make one claim? Here’s how to get in touch with us.

View your policy documents online

You can view and print your policy resources online . To register sum you requirement is the email address you gave us once you took out your politics press your policy number.

Customer services or changes in your policy

Kindly call the Customer Services team on 0800 051 6670 to change your cover – you'll need your policy see to hand.

Make a claim

To make a claim you will need to contact Aviva. They can claim internet or from phone Aviva.

If you requiring urgent medical attention do not use the online vordruck. Please connection the local emergency services both call Aviva on 0800 051 6561 or +44 160 360 4906 if you're calling from abroad.

If your claim does not command urgent therapeutic attention you can makes a demand online . By accessing this linked you will leave the M&S Slope website and will be transferred to the Aviva your to make your claim.

You can also doing a get if you perform non require urgent medical attention by calling Aviva on 0800 051 4780 or +44 160 360 3783 from overseas. Lines are open 8am-8pm Monday toward Every, 8am-4pm Saturday and public holidays.

• Their personal details, besides details for all any claiming on these policy.
• Details about your trip, on example, date of travel and network (if it’s relevant).
• Your bank account details so that Aviva can settle is your since soon than a decision is made

Claim on legal expenses cover

If you'd like for makes a claim in this section, you'll need their policy number to hand.

Call Aviva on 0800 015 7066 or +44 160 360 3344 from andere.

Medical assistance and travel recommendation

The urgency medical assistance squad is here at helped 24 less a day, 7 life a week. If her require emergency medical attention perform not use the online form. Please reach the local emergency services and yell Aviva on 0800 051 6561 or +44 160 360 4906 if you're calling from abroad.

Please have your policy numeral to hand when you call.

Renew your annual cover - 0800 051 6684

We'll send you adenine reminder before your current policy expires. This will define what her need to do to renew you M&S Travel Social used another period. If you would like to talk to us learn autochthonous renewal, our Customer Services team is can pleased in help.

Existing medizinischen circumstances

By each renewal you will need to tell us if you, or anyone else on your policy, have had any illness, violent or disease within the last 12 months where they has: What the upgrades cover and what long they last will change. If them have upgrades with U K Insurance Limited, they is not automatically renew because Aviva.

• Been prescribed drugs and/or
• Received alternatively are awaiting, medically treatment, tests or exams and/or
• Have referred to, or had an follow up the, a specialist and/or
• Been admitted toward hospital or had surgery

Where cover bottle subsist offered for existing medical conditions, the total premium will include one cost since this cover. Anyhow, while cover cannot remain offering propose for certain medizinischer conditions, or if you are did fortunately with the total premium, you may be able to acquire cover after a specialist medical insurer. The Moneyhelper has a list of these insurers – you can inspection its travel directory or call 0800 1387 777 . Please note, them may not must able to find cover for undiagnosed symptoms and you may need to delay until you have ampere diagnosis before getting front elsewhere.

Make a complaint

We are committed to providing the best possible standard of custom service. If we haven't meets your expectations, please does get in touch. We make on board all feedback and promise to do all we can to resolve symptoms quickly. Nationwide are making some major changes to their getting insurance from May 1st. That insurer is changing to Aviva and amidst one changes are: 1) At present you can buy the extension to increase your cancellation covers to £20000 but from May 1st the maximum you may increase it to will be reduced t...

Please call our Buyer Services team on 0800 056 3394 , or write to us, quoting your policy or claim number, at M&S Voyage Insurance Company Care Team, Customer Service Centre, PO Box 7463, Perth, PH2 0YX.

Opening hours

8am-8pm Monday toward Jomaa, 8am–6pm Saturday, 10am-2pm Sunday Claims 8am-6pm Monday to Friday, 8am-4pm Saturday

Medical assistance furthermore journey guidance lines are start 24 hours a day.

Calls are recorded.

Important documents

M&S Travel Insurance Product Information Document

M&S Travel Insurance Policy Booklet

M&S Trip Insurance Summary of Cover limits

M&S Travel Insurance Privacy Notice

Yours may require Adobe PDF reader to view these documents. Download Adobe Reader

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Latest update

We continue to advise:

Do not travel to Russia due to the security situation and the impacts of the military conflict with Ukraine.

Russia (PDF 2.04 MB)

Europe (PDF 2.62 MB)

Local emergency contacts

All emergency services, fire and rescue services, medical emergencies, advice levels.

Do not travel to Russia. 

Do not travel to Russia due to the dangerous security situation and the impacts of the military conflict with Ukraine. 

Do not travel to North Caucasus.

Do not travel to North Caucasus due to the high threat of terrorism and political unrest.

See Safety .

• Following the terrorist attack at the Crocus City Hall in Krasnogorsk near Moscow on 23 March, there's tightened security in Moscow, including at airports, railway stations, subway and other public transport. Moscow's theatres and museums are closed and all mass gatherings cancelled. Avoid the affected areas, monitor media and follow the advice of local authorities. 
• Terrorists are very likely to try to carry out attacks in Russia. Terrorist groups, including al-Qaeda and Daesh-aligned groups, continue to call for attacks in Russia. Attacks can be indiscriminate and may occur on or around seasonal, festive, or religious events in public places and could include popular tourist sites. Russia has seen several terrorist attacks, with many casualties, including in Moscow and St Petersburg. Russia's aviation has also been targeted. Attacks are likely in the North Caucasus region and the Georgia-Russia border area. Attacks may occur with little or no warning. Always be alert to possible threats and have a clear exit plan.
• Security incidents, such as drone attacks and explosions, often occur in southern and western areas of Russia, including regions bordering Ukraine, Moscow, and St Petersburg. This can cause significant flight delays and travel disruption. You shouldn't attempt to travel to the Russia-Ukraine border or cross into Ukraine from Russia.
• The security situation could deteriorate further with little warning. If you're in Russia, leave immediately using the limited commercial options available or private means if it's safe to do so. Departure routes from Russia may become disrupted at short notice, so have an alternate exit plan. 
• If you decide to stay in Russia, review your personal security plans. You're responsible for your own safety and that of your family. Our ability to provide consular assistance in Russia is limited. The Australian Government will not be able to evacuate you from Russia.
• There are limited transportation options, restrictions on financial transactions and possible shortages of essential products and services. 
• The Russian Government has introduced a 'medium response level' in several regions of Russia, including Krasnodar, Belgorod, Bryansk, Voronezh, Kursk, and Rostov and a 'heightened preparedness level' in the remainder of the Central and Southern Federal districts. A basic readiness level covers the rest of Russia. There may be an increase in security personnel and installations. Security measures or restrictions may be introduced with little to no notice. Monitor the media for developments. 
• Russian authorities have made strong, negative comments in relation to Western countries. Local authorities may adopt a more negative attitude towards foreigners in Russia in reaction to perceived support for Ukraine and sanctions on Russia. Non-participating bystanders can draw scrutiny from security forces and have been detained. Remain vigilant, avoid protests or demonstrations and avoid commenting publicly on political developments.
• Continue to follow the advice on Smartraveller. If you have significant concerns for your welfare or that of another Australian, contact the Consular Emergency Centre on 1300 555 135 in Australia or +61 2 6261 3305 outside Australia.

Full travel advice:  Safety

• Laws about the import and use of medicines are strict. You need a doctor's letter and a notarised translation confirming your need for each medication that contains restricted substances. Contact the  Embassy of Russia  for details.
• Rabies and tick-borne encephalitis are on the rise. Ticks are common from April to October. Take care when travelling through forests.
• Infectious diseases such as typhoid, hepatitis, diphtheria, measles and tuberculosis are a risk. Boil drinking water or drink bottled water.
• Public medical facilities in Russian cities are below Australian standards and basic in rural areas.

Full travel advice:  Health

• Russia may subject males it regards as Russian to mobilisation, regardless of any other citizenship held. Laws introducing heavy penalties for 'crimes against military service' have been passed. The Australian Government won't be able to intervene if you're subjected to mobilisation.
• Conscription occurs regularly in Russia. The Government may subject males it regards as Russian to mandatory conscription, regardless of any other citizenship held. From 1 January 2024, the maximum age of conscription will change from 27 to 30 years old. Russian authorities have also passed laws allowing for the draft notice to be serviced to the conscripts online, preventing conscripts from leaving the country once the notice is registered and sent.
• Russia has passed laws that severely inhibit free speech related to the current situation, imposing severe restrictions on the publishing and distribution of information related to the Russian armed forces and any military operations. Foreign journalists and other media workers in Russia may face considerable risks, including arrest and imprisonment. Don't share or publish information related to the current events in Ukraine and Russia.
• Russian authorities may enforce local laws in an arbitrary manner. You may be interrogated without cause by Russian officials and may become a victim of harassment, mistreatment, and extortion.
• Don't use or carry any illegal drugs. Penalties are severe. Carry your passport, visa and migration card at all times. Authorities won't accept copies.
• Don't take photos of military places or sensitive areas, such as passport control. It's also illegal to use commercial film, television, camera equipment or drones in public without permission. Hand-held video cameras are legal.
• Russia doesn't recognise dual nationals. We can only provide limited consular assistance to dual nationals who are arrested or detained. You'll need a valid Russian passport to leave.
• Same-sex relationships are technically legal but are not widely accepted. Violence against members of the LGBTI community occurs. Russia's parliament passed a law banning "LGBT propaganda", criminalising any act regarded as an attempt to promote what Russia calls "non-traditional sexual relations". The promotion of LGBTI issues may be considered illegal by local authorities, and activists may face consequences under Russian law. In July 2023, the Russian President signed a decree banning gender changes without medical requirements. The law also annuls marriages in which one person "changed gender" and prevents transgender couples from adopting children.
• Law enforcement agencies in Russia cooperate closely with agencies in the Commonwealth of Independent States (CIS) countries. If you commit an offence in one of these countries, you may be detained in another (including at the border) and extradited for prosecution.

Full travel advice:  Local laws

• If you're in Russia, leave immediately using the limited commercial options available or private means if it's safe to do so. The security situation could deteriorate further with little warning. If you decide to stay in Russia, review your personal security plans. You're responsible for your own safety and that of your family. Have an alternate exit plan.
• Confirm with your transport operator that services are still operating if you plan to depart Russia. Commercial travel routes between Russia and Europe are often disrupted due to measures taken in response to military action in Ukraine. Several Russian airports are now closed to the public, disrupting internal flights to and from Moscow and other cities. The train and bus service between St Petersburg and Helsinki is suspended. 
• If you're travelling through an overland border crossing into  Finland ,  Estonia  or  Latvia , confirm the entry requirements for your destination before arrival. Finland has closed border crossings with Russia. Latvia introduced an entry ban on vehicles registered in Russia in September. From 1 February 2024, Russia will introduce a ban on vehicles crossing into/from Estonia at the Ivangorod- Narva crossing. Train service is also suspended. Entry and exit on foot will still be allowed. Additional restrictions or entry requirements could be imposed or changed suddenly. Be aware that some borders may close without notice. Australia and other countries have placed sanctions on Russia. Russia's response to these sanctions may disrupt travel and affect travellers.
• Russian airlines and railways may be affected by shortages of parts and essential technical components for their fleets, affecting maintenance and safety standards. Research your railway and aviation provider before choosing their services. The International Civil Aviation Organisation has issued a Significant Safety Concern (or 'red flag') notice regarding the capacity of Russian airlines to oversee safety. 
• If, despite our advice, you decide to enter Russia, expect thorough security checks at the border, including questioning and inspections of electronic devices. Entry requirements can change at short notice. Contact your airline or the nearest embassy or consulate of Russia to confirm entry requirements.
• Bank cards issued outside of Russia don't work in Russia. You won't be able to access funds from these cards once you enter Russia. You may not be able to exchange Australian dollars as well as old, worn, or damaged US dollar and euro banknotes into Russian rubles in Russia. Ensure you have enough money to cover your stay.
• Dual nationals can't leave Russia without a valid Russian passport. If your Russian passport expires while you're in Russia or if you enter Russia using a repatriation certificate, you'll need to get a new Russian passport before you leave. This can take up to 3 months. The Australian Government won't be able to intervene or fast-track this process.  

Full travel advice:  Travel

Local contacts

• The  Consular Services Charter  details what we can and can't do to help you overseas.
• For consular help, contact the  Australian Embassy  in Moscow. Our ability to provide consular assistance in Russia is limited due to the evolving security situation. The Australian Government will not be able to evacuate you from Russia.
• The Australian Consulate in St Petersburg can provide limited help.
• If you have significant concerns for your welfare or that of another Australian, contact the Consular Emergency Centre on 1300 555 135 in Australia or +61 2 6261 3305 outside Australia.

Full travel advice:  Local contacts

Full advice

Terrorists are very likely to try to carry out attacks in Russia. Terrorist groups, including al-Qaeda and Daesh-aligned groups, continue to call for attacks in Russia. Attacks can be indiscriminate and may occur on or   around seasonal, festive, or religious events in public places and could include popular tourist sites. Russia has seen a number of terrorist attacks which have caused large casualty numbers, including in Moscow and St Petersburg, and Russia's aviation has also been targeted. Attacks may occur with little or no warning. 

Russian authorities continue to announce arrests and the disruption of planned attacks.

Terrorists have attacked other European cities. Targets have included:

• places of worship
• government buildings
• shopping areas
• tourist sites
• restaurants
• entertainment venues
• transportation hubs
• major events which attract large crowds

To protect yourself from terrorism:

• be alert to possible threats, especially in public places
• be extra cautious around possible terrorist targets
• always have a clear exit plan
• report anything suspicious to the police
• monitor the media for any new threats
• take official warnings seriously and follow the instructions of local authorities

If there's an attack, leave the area as soon as it's safe. Avoid the affected area in case of secondary attacks.

Terrorism is a threat worldwide.

More information:

North Caucasus

There's a high threat of terrorism in parts of the North Caucasus, including:

• North Ossetia
• the south-eastern part of Stavropol bordering Chechnya
• Karbardino-Balkaria
• Karachay-Cherkessia

Terrorist attacks continue to occur in Chechnya. Several people have been killed and injured.

Our ability to provide consular assistance to Australians  in those parts of the North Caucasus  is limited.

If, despite our advice, you travel to these parts of the North Caucasus:

• monitor local conditions via media and travel operators
• arrange personal security measures

Georgia-Russia border

The Georgia-Russia border area is volatile because of tensions in Georgia.

If, despite our advice, you travel in the border region, read our  Georgia travel advice .

Security situation

Security incidents, such as drone attacks and explosions, often occur in southern and western areas of Russia, including regions bordering Ukraine, Moscow, and St Petersburg. This can cause significant flight delays and flight cancellations. You shouldn't attempt to travel to the Russia-Ukraine border or cross into Ukraine from Russia.

The security situation could deteriorate further with little warning. If you're in Russia, leave immediately using the limited commercial options available or private means if it's safe to do so. Departure routes from Russia may become disrupted at short notice. If you decide to stay in Russia, review your personal security plans. You're responsible for your own safety and that of your family.

The Russian Government has introduced a 'medium response level' in several regions of Russia, including Krasnodar, Belgorod, Bryansk, Voronezh, Kursk, and Rostov and a 'heightened preparedness level' in the remainder of the Central and Southern Federal districts. A basic readiness level has been introduced in the rest of Russia. There may be an increase in security personnel and installations. Security measures or restrictions may be introduced with little to no notice. Monitor the media for developments.

Ukraine border areas and Crimea

The Russia-Ukraine border is volatile due to the Russian invasion of Ukraine.

Security incidents regularly occur in Belgorod, Bryansk, Kursk and other regions of Russia bordering Ukraine, including explosions and large fires. The security situation in the region could deteriorate at short notice. You shouldn't travel to the Russia-Ukraine border or cross into Ukraine from Russia.

We currently advise you do not travel to Ukraine due to the volatile security environment and military conflict. Read the  Ukraine travel advice   for more information.

The Australian Government doesn't recognise Russia's claimed annexation of the Ukrainian region of Crimea or its other territorial claims in occupied Ukraine.

Leaving Russia

Where it's safe to do so, you should leave Russia immediately. Use your judgment to decide the best time and safest means of exit. 

Transport routes may be disrupted. Plan for delays at land border crossings. Expect disruption to travel and changes at short notice. Make sure you have an adequate supply of food, water, medication and fuel. Make sure you have payment options that will work during your journey and at your destination. 

Read your destination's travel advice to ensure you meet the entry requirements. These may differ when entering by road, rail or air. Be aware that some borders may close without notice. Commercial travel routes between Russia and Europe have been impacted by measures taken in response to the Russian invasion of Ukraine. Check with your airline or travel agent for current flight availability. Any travel options you pursue are at your own risk. See ' Travel '

For more information on entry requirements for countries bordering Russia, read the travel advice:

The European Union also has a website with  information on travel restrictions for people seeking to enter member states .

If you decide to stay in Russia:

• follow the instructions of authorities
• ensure your travel documents are up-to-date, and keep your passport and other travel documentation safe
• contact your family and friends in Australia so they're aware of your location and situation
• keep up to date with developments on the security situation, monitor reputable media, and regularly check our travel advice and  social media
• review your personal security plans and make contingency plans to leave as soon as you judge it safe to do so
• always be alert and aware of your surroundings
• avoid large gatherings and areas with groups of fighters and military equipment.

Civil unrest and political tension

Russia's parliament has passed laws that severely restrict free speech related to the current situation. Foreign journalists and other media workers in Russia may face considerable risks, including arrest and imprisonment.

While the effects of this law are still unclear, you may be detained or fined for:

• sharing or publishing information that local authorities deem false
• sharing or publishing information that may be detrimental to the armed forces
• calling for, sharing or publishing speech in support of sanctions against Russia

You should not:

• share or publish information related to the current events in Ukraine and Russia
• participate in demonstrations and large gatherings

Russian authorities may adopt a more negative attitude towards foreigners in Russia due to perceived support for Ukraine and sanctions on Russia. Russian authorities may enforce local laws in an arbitrary manner. You may be interrogated without cause by Russian officials and may become a victim of harassment, mistreatment, and extortion.

Avoid commenting publicly on political developments.

Anti-war and anti-mobilisation protests have taken place in cities across Russia over the invasion of Ukraine. Many protesters have been arrested.

Unsanctioned protests are illegal, and you can be arrested if you participate. Remain vigilant and avoid rallies, protests, demonstrations and other large public gatherings, as they can turn violent, and you may be arrested.

• Demonstrations and civil unrest

Theft and assault

Petty crime, pickpocketing and mugging is common. Groups of children sometimes commit crimes, too.

Hot spots for crime include:

• the Izmailovsky Market
• other tourist attractions
• the Moscow and St Petersburg metros

Thieves often steal passports. They target travellers in  robberies  and  assaults , particularly in large cities.

To protect yourself from theft and assault:

• keep your personal belongings close, particularly in tourist areas
• be aware of your security in public places, particularly at night
• monitor local media on crime
• racially or religiously motivated assaults may occur throughout Russia.

Drink spiking

Criminals may drug and rob travellers at nightclubs and bars. Sometimes this happens after people accept offers of food, drink or transportation from strangers.

To protect yourself from spiking-related crime:

• never accept food or drinks from strangers
• don't leave drinks unattended
• leave your drink if you're not sure it's safe
• stick with people you trust in bars, nightclubs and taxis
• don't accept offers of transport from strangers
• Partying safely

Using taxis

People have reported extortion and robbery while taking unauthorised taxis.

To protect yourself from robbery while travelling in taxis:

• only use official taxi companies
• always book your taxi in advance
• don't flag down taxis on the street
• don't share taxis with strangers
• always negotiate and confirm the fare before you get in a taxi

Credit card and ATM fraud

Credit card and ATM fraud is common.

To protect yourself from fraud:

• only exchange currency at banks
• keep your credit card in sight during transactions
• only use ATMs inside banks and during business hours
• always hide your PIN

Other scams

Criminals may try to cheat you by changing money in the street or a bank queue.

Some Australians have been victims of fraud by bogus internet friendship, dating and marriage schemes operating from Russia.

These are large-scale, well-organised  scams .

Criminals arrange to meet people through internet dating schemes or chat rooms. After getting to know each other, the criminal asks the Australian to send money so they can travel to Australia. However, the relationship ends after the money has been received, and the funds can't be recovered.

Be wary of people you meet through internet dating schemes or chat rooms.

People have also reported harassment, mistreatment and extortion by police and other local officials.

If you suspect you're being extorted by a police officer or other local official, offer to walk with them to the nearest police station. Once there, you can check their identity and their demands.

Cyber security 

You may be at risk of cyber-based threats during overseas travel to any country. Digital identity theft is a growing concern. Your devices and personal data can be compromised, especially if you're connecting to Wi-Fi, using or connecting to shared or public computers, or to Bluetooth. 

Social media can also be risky in destinations where there are social or political tensions or laws that may seem unreasonable by Australian standards. Travellers have been arrested for things they have said on social media. Don't comment on local or political events on your social media. 

More information:   

• Cyber security when travelling overseas  

Kidnapping  is common in parts of the Northern Caucasus.

It can be for:

• political purposes
• retribution

Foreigners have been targeted in the past.

If, despite the risks, you travel to an area where there is a particular threat of kidnapping:

• get professional security advice

The Australian Government's longstanding policy is that it doesn't make payments or concessions to kidnappers.

Climate and natural disasters

Severe weather  during winter can disrupt travel in Russia.

To protect yourself from accidents caused by severe weather:

• take care when walking in snowy, icy or windy conditions
• take care when driving
• use appropriate driving equipment, such as winter tyres or chains
• monitor the media and other sources for updates

If you're delayed, contact local authorities about a visa extension if required.

Snow and ice

People are injured or killed yearly in wind, snow and ice-related accidents. These include:

• traffic accidents
• collapsed roofs and snow falling from roofs 
• falling debris 
• prolonged exposure to extreme cold

Slipping on ice can result in serious injuries, such as broken bones, back injuries or paralysis.

During summer, forest and peat  fires  can occur in Russia, including in the Moscow region.

Earthquakes and tsunamis

The North Caucasus and the far eastern region of Russia can experience  earthquakes .

Tsunamis  are common in all oceanic regions of the world.

To protect yourself from natural disasters, take official warnings seriously.

If a  natural disaster  occurs, follow the advice of local authorities.

Get updates on major disasters from the  Global Disaster Alert and Coordination System .

Travel insurance

Most Australian travel insurance policies won't cover you for travel to Russia. Do not travel to Russia. See ' Safety '

If you're not insured, you may have to pay thousands of dollars up-front for medical care.

Physical and mental health

Do not travel to Russia. If, despite our advice, you travel to Russia, consider your physical and mental health before you travel, especially if you have an existing medical condition. 

See your doctor or travel clinic to:

• have a basic health check-up
• ask if your travel plans may affect your health
• plan any vaccinations you need

Do this at least eight weeks before you leave.

If you have immediate concerns for your welfare or the welfare of another Australian, call the 24-hour Consular Emergency Centre on +61 2 6261 3305 or contact your  nearest Australian Embassy, High Commission or Consulate  to discuss counselling hotlines and services available in your location.

• General health advice  (World Health Organization)
• Healthy holiday tips  (Healthdirect Australia)

Medications

Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor. 

Russia has imposed temporary restrictions on exporting certain categories of goods, including foreign-made medical products. 

If you plan to bring medication, check if it's legal in Russia. Take enough legal medication for your trip.

Russia has strict laws about the import and use of medications. This includes medications that are available over the counter in Australia, such as cold and flu tablets.

When you arrive in Russia, you must present a doctor's letter to authorities confirming your need for each medication. This is the case if your medications contain the following:

• barbiturate
• sibutramine
• anabolic steroids
• androgens and other sex hormones
• analgesic, such as tramadol
• psychostimulants
• other restricted substances

The letter must:

• contain a description of the medication, including the chemical composition
• describe the required dosage
• explain the underlying medical condition
• confirm the medicine is for personal use only
• be signed by your treating doctor

You must also have a notarised translation of the letter into Russian.

Before you leave Australia, contact the Embassy of Russia for the latest rules for bringing medicines into Russia.

• Russian Government website

Health risks

Tick-borne diseases.

Tick-borne encephalitis  (World Health Organization) and other tick-borne diseases are a risk, especially if you travel through forested areas.

Ticks are common in rural areas from spring to autumn: April to October.

People have reported increased incidents of tick-borne encephalitis.

Measles cases can routinely occur in Russia, with the country currently experiencing increased measles activity. Make sure your vaccinations are up-to-date before you travel.

• Measles immunisation service  (Department of Health and Aged Care)

Bird flu (avian influenza)

Avian influenza  is a risk in Russia.

HIV/AIDS  is a risk.

Take steps to reduce your risk of exposure to the virus.

There has been a reported increase in  rabies  across Russia.

Rabies is deadly. Humans can get rabies from mammals, such as:

• other animals

If you're bitten or scratched by a dog, monkey or other animal, get treatment as soon as possible.

Other health risks

Waterborne, foodborne, parasitic and other  infectious diseases  are common, including these listed by the World Health Organization:

• tuberculosis

Serious outbreaks sometimes occur.

To protect yourself from illness:

• drink boiled water or bottled water with sealed lids
• avoid ice cubes
• avoid uncooked and undercooked food, such as salads
• avoid unpasteurised dairy products

Get urgent medical attention if you have a fever or diarrhoea or suspect food poisoning.

Medical facilities

Public medical facilities in Russian cities are below Australian standards.

Standards are extremely basic in rural areas.

There are a few international-standard private facilities in major cities – these clinics can be very expensive to access.

Before you're treated, private facilities need either:

• up-front payment
• evidence of adequate insurance
• a written guarantee of payment

If you become seriously ill or injured, you'll need to be evacuated to get proper care. Medical evacuation can be very expensive.

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

In July, the Russian President signed a decree banning gender changes, including gender transition surgery, hormone therapy and changing gender on official documents without medical requirements. The law also annuls marriages in which one person "changed gender" and prevents transgender couples from adopting children.

In November 2022, Russia's parliament passed a law banning "LGBT propaganda", criminalising any act regarded as an attempt to promote what Russia calls "non-traditional sexual relations". Sharing information or public display of any material promoting "non-traditional relationships" is now a serious criminal offence.

In November 2022, Russia announced that the partial mobilisation of military reservists for the conflict in Ukraine was complete. However, a decree formalising the completion has not been issued. The Russian Government may subject males it regards as Russian to mobilisation, regardless of any other citizenship held. Laws introducing heavy penalties for 'crimes against military service' have been passed. The Australian Government will not be able to intervene if you are subjected to mobilisation.

The US Government issued travel advice in March 2022 advising that Russian security services have arrested US citizens on spurious charges, singled out US citizens in Russia for detention and/or harassment, denied them fair and transparent treatment, and have convicted them in secret trials and/or without presenting credible evidence. The US Government warns that Russian officials may unreasonably delay consular assistance to detained US citizens.

Russian authorities have introduced criminal liability for publishing and distributing 'deliberately misleading' information about the Russian armed forces and any military operations. These laws have been interpreted and applied very broadly to many forms of dissent.

Law enforcement agencies in Russia cooperate closely with agencies in the Commonwealth of Independent States (CIS) countries. If you commit an offence in one of these countries, you may be detained in another (including at the border) and extradited for prosecution. 

If you're arrested or jailed, the Australian Government will do what it can to help you under our  Consular Services Charter . But we can't get you out of trouble or out of jail.

Russian authorities imposed restrictions on real estate and foreign currency transactions for foreign residents. These restrictions can be revised at short notice. Seek advice from local authorities.

Possessing, selling, consuming, or carrying any illegal drugs is illegal.

Penalties are severe and include long prison terms.

Russia has strict rules around medication carried into the country for personal use, including some medications that you can get over the counter in Australia.

If you don't declare restricted medications, authorities could detain you. See  Health .

• Carrying or using drugs

Routine police checks are common in public places.

Carry your passport, visa and migration card with you at all times. Authorities won't accept copies.

If you can't provide travel documentation on request, authorities can detain and fine you.

In Russia, it's illegal to:

• take photos of military places, strategic sites and other sensitive areas, such as passport control and guarded railway sites
• use commercial film, television or camera equipment in public areas without permission, but hand-held home video cameras are allowed
• use drones without permission from the Russian aviation authority.

Penalties for breaching the law include fines, jail and deportation.

Russia regulates religious activity. Authorities restrict activities such as preaching and distributing religious materials.

If you plan to engage in religious activity, ensure you're not breaking local laws.

Contact the Embassy or Consulate of Russia for more information.

Cybersecurity laws

Russia has blocked or restricted some social media platforms and websites, including Facebook, Instagram, LinkedIn and Twitter.

Russia has banned certain Virtual Private Networks (VPN) and has indicated it will implement a nationwide ban on VPNs in March 2025.

• Cyber security when travelling overseas
• Federal Service for Supervision of Communications, Information Technology and Mass Media (Roskomnadzor)

Official documents

Some Australian documents, such as birth or marriage certificates, need to be  legalised  before Russian authorities will accept them.

If you have an Australian document that you need to use while in Russia, contact the Embassy or Consulate of Russia for information.

Apostilles  and some legal certificates can be issued by:

• DFAT  in Australia
• Australian embassies and high commissions  overseas

Surrogacy laws

Russia has laws governing child surrogacy and has passed legislation banning surrogacy for all foreigners except those married to Russian citizens. Recent court cases have resulted in long custodial sentences for some providers of surrogacy services. All children born through surrogacy in Russia are granted Russian citizenship, regardless of their parent's citizenship.

Get independent legal advice before making surrogacy arrangements in Russia or with residents of Russia.

• Going overseas for international surrogacy
• Going overseas to adopt a child

Australian laws

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

• Staying within the law and respecting customs

Dual nationality

Russia doesn't recognise dual nationality.

In November 2022, Russia announced that the partial mobilisation of military reservists for the conflict in Ukraine was complete. However, a decree formalising the completion hasn't been issued. Russia may subject males it regards as Russian to mobilisation, regardless of any other citizenship held. Laws introducing heavy penalties for 'crimes against military service' have been passed. The Australian Government won't be able to intervene if you are subjected to mobilisation.

Conscription occurs regularly, and Russia may subject males it regards as Russian to mandatory conscription, regardless of any other citizenship held. Conscription in Russia occurs semi-annually, and conscripts typically serve one year. From 1 January 2024, the maximum conscription age will change from 27 to 30 years old. Russian authorities have also passed laws allowing for the draft notice to be serviced to the conscripts online and preventing conscripts from leaving the country once the notice is registered and sent.

Russian authorities won't recognise your Australian nationality if you're a dual national. They will treat you like any other national of Russia.

If you're a dual national:

• you must enter and leave Russia on a Russian passport
• you can enter Russia using a repatriation certificate (svidetelstvo na vozvrashcheniye) if you don't have a Russian passport, but you must still leave Russia on a Russian passport
• you must declare any other nationalities or foreign residency permits to the Russian Ministry of Internal Affairs
• you could be conscripted into the Russian military if you're a male between the ages of 18 and 30 

If you're a dual national, this limits the  consular services  we can give if you're arrested or detained.

Contact the  Embassy or Consulate of Russia  well before any planned travel to Russia.

Dual nationals can't leave Russia without a valid Russian passport.

You'll need to get a new Russian passport before you leave if:

• your Russian passport expires while you're in Russia
• you enter Russia using a repatriation certificate

Getting a new Russian passport for non-residents is complex and can take up to 3 months. The Australian Government is unable to intervene or fast-track this process.

Children born outside Russia and added to their parents' Russian passports need their own passport to leave Russia.

If you're travelling alone with a child, Russian border authorities may require the following:

• documentary evidence of your relationship to the child
• written permission for the child to travel from the non-travelling parent
• Dual nationals

Local customs

Same-sex relationships are legal in Russia but not widely accepted.

Intolerance towards the LGBTI community is common, particularly outside Moscow and St Petersburg.

People have reported violence against members of the LGBTI community, including by local security forces.

In April 2017, there were reports of arrests and violence against LGBTI people in Chechnya.

In November 2022, Russia passed a law banning "LGBT propaganda", criminalising any act regarded as an attempt to promote what Russia calls "non-traditional sexual relations". Sharing or displaying material promoting "non-traditional relationships" is now a serious criminal offence. The bill broadens the existing law banning the promotion of 'non-traditional sexual relationships' to minors.

• Advice for LGBTI travellers

Visas and border measures

Every country or territory decides who can enter or leave through its borders. For specific information about the evidence you'll need to enter a foreign destination, check with the nearest embassy, consulate or immigration department of the destination you're entering. 

Australia and other countries have placed sanctions on Russia. Russia's response to these sanctions may disrupt travel and affect travellers.

You need a visa to enter Russia unless you're travelling on certain commercial cruise ships.

You can't get a visa on arrival.

If you arrive in Russia without a valid visa, authorities will fine, detain and deport you at your own expense. They may bar you from re-entering.

Make sure you apply for the correct visa type, such as 'tourist' and 'visitor' visas.

If your visa type doesn't match the purpose of your visit, authorities may:

• not let you enter 

You may need to provide biometric fingerprints for the visa application process.

After you get your Russian visa, check your passport details are correct, including the following:

• passport number
• date of birth
• intention of stay
• validity dates

If there are errors, return your passport to the  Russian Embassy or Consulate  for correction.

It's impossible to amend visa details once you're in Russia.

Australians sanctioned by Russia

The Russian Foreign Ministry issued statements on its website advising that, in response to Australian sanctions, the Russian Government had added several Australians to a 'stop list', denying them entry into Russia on an indefinite basis.  

These statements can be viewed here (copy and paste the URL into a new browser if you can't open the link):

• 21 June 2023 statement -   https://mid.ru/en/foreign_policy/news/1890258/
• 16 September 2022 statement  -  https://mid.ru/ru/foreign_policy/news/1830085/  (in Russian)
• 21 July 2022 statement  -  https://www.mid.ru/en/foreign_policy/news/1823204/
• 16 June 2022 statement  -  https://www.mid.ru/en/foreign_policy/news/1818118/
• 7 April 2022 statement  -  https://www.mid.ru/en/foreign_policy/news/1808465/

DFAT can't provide advice on the implications of another country's sanctions. If you're listed, you should obtain legal advice if you have concerns about the potential impacts of the Russian sanctions. Do not travel to Russia if you're on Russia's 'stop list'. 

Discuss your travel plans with your cruise operator before you travel to check if you need a visa.

Check transit visa requirements if you transit through Russia to a third country.

• Russian Embassy
• Going on a cruise

Border measures

If, despite our advice, you decide to enter Russia, expect thorough security checks at the border, including questioning and inspections of electronic devices.

Entry and exit conditions can change at short notice. Contact the nearest  embassy or consulate  for details about visas, currency, customs and quarantine rules.

Other formalities

Migration card.

All foreign visitors receive a migration card on arrival in Russia.

If you receive a paper migration card, keep the stamped exit portion of the card with your passport.

The migration card covers both Russia and Belarus. You must show the stamped card to passport control when leaving either country.

If you lose your migration card:

• your departure could be delayed
• you could be stopped from staying at a hotel in Russia

You can get a replacement from the Russian Ministry of Internal Affairs, which is complex and could delay your departure.

Biometric fingerprinting

Foreign citizens entering Russia for work or intending to stay over 90 calendar days may be subject to biometric fingerprinting and regular medical check-ups. The procedure of biometric fingerprinting will need to be done only once. Medical check-ups will need to be re-taken upon the certificate's expiry (valid for 1 year).

Travel with children

If you're  travelling with a child , you may need to show evidence of parental, custodial or permission rights. This is particularly the case for dual nationals. See  Local laws

• Advice for people travelling with children

Electronics

The government strictly controls the import of electrical and some high-technology equipment.

The rules are complex.

You may import terminal global positioning systems (GPS) devices if you declare them on arrival. However, you'll need a special permit to import a GPS device connected to a computer or an antenna.

Authorities can detain you if you don't have a permit.

You must show proof of advanced approval to import a satellite phone. Request approval from the  Federal Service for the Supervision of Communications .

Russian border officials can demand to inspect any electronic device, including installed software when you leave.

Travel between Russia and Belarus

Do not travel to Russia and Belarus due to the security environment and impacts of the Russian invasion of Ukraine. If you’re in Russia or Belarus, leave immediately using the limited commercial options available or private means if it's safe to do so.

If, despite our advice, you decide to enter Belarus from Russia, note that the government doesn't allow foreigners to cross the land border between Russia and Belarus.

If you travel between Russia and Belarus, it must be by air.

If you're travelling between Russia and Belarus, you must have visas for both countries.

Visa-free entry into Belarus doesn't apply to travellers arriving from or travelling to Russia.

Contact the  Embassy of Russia  and the  Ministry of Foreign Affairs of Belarus  for details.

Registering your stay in Russia

If you stay more than 7 working days, including your arrival and departure day, you must register with the Russian Ministry of Internal Affairs.

You have to pay a registration fee.

Most hotels do this for their guests, but you're legally responsible. Confirm with check-in staff on arrival that they've registered you.

The registration process can be complex if you're not staying at a hotel.

Register at the nearest post office if you're travelling on a visitor visa.

Register through your employer if you're travelling on a visa that lets you work. Confirm with your employer that they've registered you.

If you don't register, authorities can fine you or delay your departure.

• The Russian Embassy

Visa overstays

Make sure you leave Russia before your visa expires. Some visas, including tourist visas, can't be extended.

If you overstay your visa, you won't be allowed to leave Russia until the Russian Ministry of Internal Affairs determines your legal status or deports you.

Authorities can detain you until they've processed your case.

Penalties for overstaying include fines and deportation.

You may be banned from re-entering.

Exporting goods

Russia has imposed temporary restrictions on exporting certain categories of goods, including foreign-made medical products. Seek advice from local authorities.

Russia has strict regulations on the export of antiques, artworks and items of historical significance. This is for items purchased in Russia or imported to Russia from overseas. It includes modern art and posters if they are particularly rare or valuable.

Authorities may not allow the export of items more than 100 years old.

If you want to export any antiques, artworks or items of historical significance:

• keep receipts of your purchases
• obtain an export permit from the Ministry of Culture in advance of travel — export permits aren't issued at the airport
• declare each item to border authorities when you leave Russia
• be ready to show each item to border authorities
• be ready to show receipts for each item to border authorities

Don't try to export items requiring permits without the relevant paperwork. This is a serious offence.

Legislation about the export of artwork and antiques from Russia may change without warning.

Some countries won't let you enter unless your passport is valid for six months after you plan to leave that country. This can apply even if you're just transiting or stopping over.

Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.

You can end up stranded if your passport is not valid for more than six months.

The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting  a new passport .

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible:

• In Australia, contact the  Australian Passport Information Service .
• If you're overseas, contact the nearest  Australian embassy or consulate .

If your passport is lost or stolen while ashore, you will need to obtain an emergency passport and an exit visa to leave Russia within the 72-hour visa-free period. If it’s not done within 72 hours, you will face a court hearing and possible fine, deportation and entry ban.

To arrange a new visa:

• obtain an official police report
• apply for a replacement passport through the  Australian Embassy in Moscow
• apply to Russian authorities for an exit visa
• include the police report with your application

If you replace your passport while in Russia, make sure authorities transfer your visa to the new passport.

Passport with 'X' gender identifier

Although Australian passports comply with international standards for sex and gender, we can't guarantee that a passport showing 'X' in the sex field will be accepted for entry or transit by another country. Contact the nearest  embassy, high commission or consulate of your destination  before you arrive at the border to confirm if authorities will accept passports with 'X' gender markers. 

More information:  

•       LGBTI travellers  

The currency of Russia is the Rouble (RUB).

Russian authorities have imposed temporary restrictions on the export of foreign currency in cash out of Russia. Travellers exiting Russia can't take more than the equivalent of $US10,000 in cash.

Make sure a customs official stamps your declaration. Only stamped declarations are valid.

You must carry proof that your funds were imported and declared or legally obtained in Russia.

Due to the Russian invasion of Ukraine, Mastercard, Visa, and American Express have suspended operations in Russia. Cards issued outside of Russia will not work at Russian merchants or ATMs. Cards issued inside Russia may continue to work, but they won't work outside Russia. It may not be possible for you to access your funds through Russian banks or to make payments to Russian businesses with non-Russian credit/debit cards. Be prepared with alternate means of payment should your cards be declined.

You may not be able to exchange Australian dollars as well as old, worn or damaged US dollar and euro banknotes into Russian rubles in Russia. Ensure you have enough money to cover your stay in Russia. 

Traveller's cheques aren't widely accepted, even in Moscow and St Petersburg.

Local travel

Postal services between Russia and Australia are temporarily suspended. 

More information 

• Australia Post website

Confirm with your transport operator that services are still operating if you plan to depart Russia. Commercial travel routes between Russia and Europe are disrupted. Expect thorough security checks at the border, including questioning and inspections of electronic devices.

Flights between Russia and Europe have been affected by measures taken in response to the Russian invasion of Ukraine. Several Russian airports are now closed to the public, disrupting internal flights to and from Moscow and other cities. The train and bus service between St Petersburg and Helsinki is suspended.

If you're travelling through an overland border crossing into  Finland ,  Estonia  or  Latvia , confirm the entry requirements for your destination before arrival. Finland has closed border crossings with Russia. This situation may change at short notice, check border crossings before attempting to cross .  

In September, Latvia introduced an entry ban on vehicles registered in Russia. More information can be found on the State Revenue Service website . From 1 February 2024, Russia  will introduce a ban on vehicles crossing into/from Estonia at Ivangorod- Narva crossing. Train service is also suspended. Entry and exit on foot will still be allowed. Additional restrictions or entry requirements could be imposed or changed suddenly. Be aware that some borders may close without notice.

Australia and other countries have placed sanctions on Russia. Russia's response to these sanctions may disrupt travel and affect travellers. Confirm entry requirements for your  destination  before arrival, as additional restrictions or entry requirements could be imposed or changed suddenly.

If, despite our advice, you decide to go to Chechnya or the North Caucasus, you must first get permission from the Russian Ministry of Internal Affairs.

Several other areas of Russia, especially in Siberia and the Russian Far East, are also 'closed' areas.

Foreigners need government permission to enter 'closed' areas.

If you need government permission or are unsure if you need it, contact the Russian Ministry of Internal Affairs.

Driving permit

You should carry an International Driving Permit (IDP).

You may drive with an Australian driver's license if you carry it with a notarised Russian translation.

Road travel

Driving in Russia can be hazardous due to:

• poor driving standards
• ice and snow in winter
• poor road conditions in rural areas

The blood alcohol limit for drivers is 0%.

• Driving or riding
• the Russian Embassy

Some taxis appear official but aren't licensed by local authorities.

People have reported extortion and  robbery  while taking unauthorised taxis. See  Safety

Book an official taxi by phone, at major hotels and from inside airports.

Flights from Russia to other countries are limited. These may change or be suspended at short notice. You should contact airlines or travel agents directly for the most current information.

The  EU announced  that 21 Russian-owned airlines were banned from flying in EU airspace due to safety concerns.

Russian airlines and railways may be affected by shortages of parts and essential technical components for their fleets, affecting maintenance and safety standards. If you're flying domestically or internationally, research your aviation provider before choosing their services.

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check Russia's air safety profile with the  Aviation Safety Network

Emergencies

Depending on what you need, contact your:

• family and friends
• travel agent
• insurance provider

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Consular contacts

Read the  Consular Services Charter  for what the Australian Government can and can't do to help you overseas.

For consular help, contact the Australian Embassy in Moscow.  Our ability to provide consular assistance in Russia is limited. The Australian Government will not be able to evacuate you from Russia.

Australian Embassy, Moscow

13 Kropotkinsky Pereulok Moscow 119034 Russia Phone: (+7 495) 956-6070  Fax: (+7 495) 956-6170  Website:  russia.embassy.gov.au Twitter:  @PosolAustralia

If you're in St Petersburg, you can also contact the Australian Consulate for limited consular help.

Australian Consulate, St Petersburg

Moika 11 St Petersburg 191186 Russia Tel: (+7 964) 333 7572 (NOT for visas) Email:  [email protected]  (NOT for visas)

Check the Embassy website for details about opening hours and any temporary closures.

24-hour Consular Emergency Centre

Australians in need of consular assistance should contact the Australian Government 24-hour Consular Emergency Centre:

• +61 2 6261 3305 from overseas
• 1300 555 135 in Australia

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Insurance servicing

• Life insurance (opens in a new window)
• Home insurance (opens in a new window)
• Travel insurance (opens in a new window)
• Car insurance (opens in a new window)

Internet Banking

• Sign in to internet banking (opens in a new window)
• Register for internet banking (opens in a new window)
• Home Insurance
• Manage your policy

Manage your policy – M&S Home Insurance

You can manage your policy or get in touch via the M&S Home Insurance customer hub where you can ask a question or make a claim. You can also check your policy documents online . You’ll need to be registered for online servicing to use the online portal. If you haven’t already registered for online servicing, you can  register now .

View your policy documents online

You can view your policy documents online if you have registered for online servicing. If you took your policy out over the phone and did not register for online servicing, please call 0800 015 7760 .

Renew your policy

We'll send you a reminder before your current policy expires. This will explain what you need to do to renew your home insurance. You can renew your home insurance (opens in a new window) and make changes online.

Make a claim

Claims are handled by Aviva Insurance Limited.

If you’re registered for online servicing you can make a claim online . If you haven’t already registered for online servicing, you can do this here . You’ll be able to check your level of cover and your policy excess and where possible, Aviva will give you an instant decision. By accessing this link you will leave the M&S Bank website and will be transferred to the Aviva website to make your claim. If you make your claim online between 08:00 and 18:00 Monday to Friday, your insurer - Aviva – will aim to come back to you within 2 hours to progress it. Or you can call Aviva on 0800 051 2556 .

Before you make a claim - either by phone or online - please make sure you have your policy number with you.

Claim on home emergency cover

If you take out home emergency cover we'll include it in your policy schedule, along with details of the emergency repairs it covers.

If you need to make a claim, please call 0800 051 2658 .

Please have your policy number to hand when you call.

Claim on legal expenses cover

If you take out legal expenses cover, this will be included in your Policy Schedule. For confidential legal advice or to make a claim on your legal expenses, please call 0800 051 4004 .

Change your cover

Are you moving house? Do you need to reduce your cover or cancel your policy? To make changes to your cover please call 0800 015 7760 .

You can also get in touch to make changes to your policy using the customer hub .

I’m worried that I might not be able to continue to make my payments – can you help?

If you’re struggling financially, support is available. If you think you may be unable to maintain your regular policy payments, you can contact Aviva, your insurer, by completing the home insurance enquiries form or you can call Aviva on 0800 015 7760 .

Don’t wait until you miss a payment as Aviva may be able to help you in advance. Please don't cancel any payments or Direct Debits, as missing a payment may mean you run the risk of your policy being cancelled and you could be left uninsured. Please get in touch if you need help.

Ukrainian Refugees

If you're a homeowner in the UK and want to temporarily welcome Ukrainian refugees into your home as non-paying guests, you don't need to tell us. Your home insurance cover will stay the same and provide cover for visitors. This applies for the first 12 months that any refugees live with you, including when your policy is due for renewal. After 12 months, if any refugees are still living with you, then you should tell us when you next renew your policy. We'd encourage you to check your policy to make sure it covers your needs. Be aware of any existing terms in your policy that might apply to visitors and get in touch with us if you want to discuss your cover.

Make a complaint

Call us on 0800 051 4011 or write to us, quoting your policy or claim number, at M&S Home Insurance, PO Box 7463, Perth PH2 0YX.

Opening hours

Monday to Friday 8am-8pm Saturday 8am-6pm Sunday 10am-2pm

Open 24 hours

Home emergency

Legal expenses cover.

Monday to Friday 8am-9pm Saturday 9am-6pm Sunday 10am-2pm

Changing your cover and complaints

Calls are recorded.

Important documents

M&S Home Insurance Product Information Document (opens in a new window)

M&S Home Insurance policy booklet (opens in a new window)

M&S Home Insurance summary of cover limits

M&S Home Insurance Important Information

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