csa travel property damage protection

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"We have used CSA in the past and it now looks like Generali Global Assistance is improving the product even more. Thank you for the peace of mind!"

-Ed B. from Arizona

Insure Your Trip with Generali Global Assistance, the New CSA Travel Protection

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Trusted by over 6 million travelers every year

Copyright© 1997 - 2024 CSA Travel Protection DBA Generali Global Assistance & Insurance Services, Company Code: 805-93, Approval Code: A 353 17 05

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures .

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Frequently Asked Questions

Who is generali global assistance.

We are a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, our customers will receive the same quality plans and outstanding customer service they have come to expect from us over the past 25 years, now backed by one of the largest insurance companies in the world. Our plans are built on the diverse needs of today’s travelers, designed to help you travel smarter.

Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees. We pride ourselves on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Read more about us

Where can I compare travel insurance plans and prices?

You can view the three Generali Global Assistance travel protection plans in a  side-by-side comparison to easily see the different coverages, features and services. If you  get a quote first, you can also compare plan prices.

We'll take you from distress to relief, anytime, anywhere

What you love about CSA hasn't changed.

Travel Protection That You Need

When you buy one of our new plans, the key features you expect from CSA travel insurance are as strong as they've ever been:

We've helped millions of travelers through tough situations over the years. From common travel issues like canceled trips and travel delays, to on-the-ground 24/7 assistance with emergencies like hurricanes and medical evacuations by helicopter, we're there when your trip doesn't go as planned.

That tradition continues under our new brand name -- Generali Global Assistance.

Sources: 1. U.S. Travel Insurance Association survey 2. Centers for Disease Control

“My husband and I were really surprised by how very smoothly and quickly we received our check.”

“This company has always given us excellent customer service even when we have had a claim in the past. I will always use CSA/Generali for our trip insurance needs.”

“I have used CSA, now Generali, for years - fantastic insurance. Had to use it once for a delay and the customer service is fantastic! Do not go on a trip without this insurance.”

Smooth booking with improved website

Easily buy travel insurance on any device. The new site is packed full of guides and other information to better understand travel insurance before you buy and help you Travel Smarter™.

Get to know our new brand

Now known as Generali Global Assistance, you will experience the same quality of travel insurance, emergency assistance and outstanding customer service that travelers have come to expect from CSA for more than 30 years.

Compare Updated Travel Protection Plans

Choose from three new travel insurance plans to help protect your trip even better than before. The plans combine  the best of CSA Travel Protection, with some extras, like Sporting Equipment coverage.

No hassle refund

Buy with confidence, knowing you have at least 10 days from the time of purchase to review your travel insurance and cancel the plan for a full refund of the plan cost if it doesn't meet your needs (as long as you have not left on your trip or filed a claim).

Top notch customer service

Travel insurance is great for more peace of mind around a trip, but a plan is only as good as its customer service. When things get real and you need help while traveling or need to file a claim, our focus on service makes us stand out from other companies.

Experience better travel insurance

Buying travel insurance online just got easier. 

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Submit a CSA damage claim

If you’ve elected to offer Property Damage Protection (PDP) and your guest purchased the protection, you’ll have access in your account to the Generali or CSA eClaims Portal. You can file a claim, communicate with Generali agents directly, and track the claim progress from your account.    On check-out day in your conversation view, an alert will display reminding you a guest checked out and a  Claim Damage  link will become available under  Damage Protection .  

File a claim 

Log in to your account. 

Select  Inbox . 

Select the post-stay booking to open the conversation. You can use the  All Messages  drop-down menu to filter your conversations.  

Go to the Damage protection section and select  Damage protection . 

Select  File CSA claim . 

Select  Go to CSA eClaims . The eClaims landing page opens with information about what to expect during the eClaims process. 

Complete the claim form and select  Submit . You and your guest will receive an automatic email from Generali with the damage claim information. 

It generally takes about 14 business days to complete the submission of all required documentation to Generali/CSA. 

Track claim status 

After you’ve submitted your claim, you can track the status from the Damage protection section. The different statuses are: 

Refundable damage deposits and pending claims 

If you currently have the automatic refundable damage deposit feature enabled, a pending claim will stop the automatic refund schedule. This means the deposit won't be automatically refunded. After the final decision is made on the eClaim, you can issue a manual refund from the Payment schedule section in your conversation with that guest. 

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Coronavirus (COVID-19) Notice

We are experiencing a high volume of customer phone calls and emails. You may experience an extended wait. Coronavirus coverages vary by plan purchased. Please read our Coronavirus FAQ page for more information.

Vacation Rental Insurance

Safeguard your trip with csa travel protection.

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Csa vacation rental insurance claims.

If your trip did not go as planned, we are ready to help. For your convenience, you may start a claim 24/7 on our eClaims website - the easiest and fastest way to file a claim.

If you prefer to file manually, claim forms are available that may be sent to our office by email, fax or mail.

Need help? See our most frequently asked Claims questions or call our Claims Department toll-free at 800-541-3522.

The CSA Claims Department Pledges the Following to All Insured Guests:

• Claim forms are sent the same day as requested.
• On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution.
• Claims are processed in a timely manner.
• Phone calls are returned within one business day (most calls are returned on the same day they are received).
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Customer Service (866) 999-4018

Copyright © 2024 CSA Travel Protection ® , Company Code: 805-93, Approval Code: B030_14_12

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures

CSA-Generali Global Assistance Blog | Travel Insurance, Vacation Rental Insurance, Damage Protection

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Copyright© 1997 – 2024 CSA Travel Protection DBA Generali Global Assistance & Insurance Services, Company Code: 805-93

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see  Important Disclosures .

About Generali Global Assistance

Generali Global Assistance, formerly known as CSA Travel Protection , pioneered the vacation rental travel insurance business in 1992 and we’ve been the industry leader for decades. We pride ourselves on providing the support that is crucial for happy and safe travel.

We specialize in travel insurance and assistance services designed to help protect your vacation rental trip and travelers. Our goal is to make travel protection plans easy to buy and simple to understand, and we promise to always be there to help get our travelers from distress to relief, anytime, anywhere.

Why should you choose Generali travel insurance?

Top-notch customer service and assistance.

Insurance plans are pieces of paper, but it’s what’s behind them that matters.  When things get real  and you need help while traveling or need to file a claim, our focus on service makes us stand out from other companies. One of the most important parts of our travel protection plans is the access you get to our network of employees and partners available 24/7 to provide the best possible  travel and emergency assistance services  no matter where you are worldwide.

Coronavirus Illness Coverage

If someone in your travel party falls ill from COVID-19 before or during your trip, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation help, in addition to our 24/7 Emergency Assistance services. 

No Hassle Travel Insurance Refund

Buy with confidence, knowing you have at least 10 days from the time of purchase to review your travel insurance and cancel the plan for a full refund of the plan cost if it doesn't meet your needs (as long as you have not left on your trip or filed a claim). 

Vacation Rental Damage Protection

Don’t worry, be happy on vacation. With Generali on your side, you can get  Damage Protection , which covers you for unintentional damage to the vacation home during your stay. 

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Sell Vacation Rental Insurance and Damage Protection

Make money and help protect your guests by selling vacation rental insurance. For more than 25 years, CSA Travel Protection-Generali Global Assistance has led the industry—helping our partners generate revenue and improve guest satisfaction with full-service Vacation Rental Damage Protection and Travel Insurance programs.

Our vacation rental property insurance programs are easily integrated with today’s top software platforms, and we offer comprehensive training and marketing solutions to you at no extra cost.

CALL 800-989-8684 TO GET STARTED

Vacation Rental Damage Protection

• Provides coverage for accidental damages during covered reservations
• Offer guests a convenient alternative to traditional deposits
• You earn a commission on each sale

Travel Insurance

Help protect your guests’ nonrefundable travel arrangements, so you can reinforce your cancellation policy while growing your business.

Seaside Coastal Travel Insurance

• Compensation for closed beaches, golf courses and amusement parks
• Sporting equipment coverages
• Enhanced coverage for adverse weather and natural disasters
• Perfect for beach and seaside areas

Ski and Mountain Travel Insurance

• No snow coverage
• Cancellations and interruptions due to road closures

General Travel Insurance

• Cancellations and interruptions due to covered reasons, such as sickness or injury
• Medical coverages and 24-hour emergency assistance services
• Baggage coverage and tracking services

Ready to get started selling vacation rental insurance? Emails us at [email protected] or call 800-989-8684

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York,NY; NAIC # 11231, for the operating name used in certain states, please see  Important Disclosures .

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CSA Travel Protection – Should You buy this Travel Insurance?

Today I was browsing through one of the vacation rental owner groups I’m part of, and I came across one person’s heart-wrenching encounter with CSA Travel Protection. For those of you that don’t know, CSA Travel Protection is a renter’s insurance that guests purchase to “protect themselves from additional expenses should accidental damage occur to a rental property during their stay.” It’s the weirdest thing I’ve seen because property owners can’t file a claim against it. Only the guest can. Say what!? Here is the experience this individual had. It has been posted with their permission:

1/24/2017 7:28am – Let me tell you about my latest problem with VRBO. We joined the VRBO company 6 years ago when we purchased our vacation property. Loved the idea of what we thought, was like a management company online. Taking care of insurance, online payments (credit card/eCheck), Rental Agreements, and all communications with the renters kept as a record, right there online. We bought into everything. We required our guests to buy CSA Insurance, required online booking, damage deposits. They have made quite a bit of money off of us. Earlier this year, we struggled with the new “service fees”. We didn’t want to charge our guests more money and VRBO so kindly suggested that we just subtract that amount from our rental rate. We did not. This fall, we had a guest damage a $3000.00 leather sleigh bed. At VRBO’s suggestion we had required our guests to purchase $59 CSA Insurance. While the $1500 of coverage was not going to be able to replace the bed, we assumed that in the least it would pay for part of it. Turns out CSA does not work for the Property Owners. If you renter denies damage, YOU are not covered and will NOT receive any claim. In addition, if your renter were to claim responsibility for the bed and state that it was damaged on purpose maliciously….YOU as a property owner are NOT covered and will not receive a claim. In addition to the CSA Insurance really not covering anything, we had required our guests to pay a refundable damage deposit of $500. We had installed a brand-new refrigerator in our kitchen only to have the very next guests damage both the refrigerator door and the tile floor below. We immediately contact the guest following check-out to inquire about the damage. Not only did they deny it (not allowing us CSA coverage) but the guest then went on to contact VISA and dispute that she had allowed us to keep the additional $500 refundable damage deposit. VISA pulled the charges from our account and placed in an escrow pending our dispute. I then provided the required documentation; Renter agreeing to the Rental Agreement on the day of payment, a copy of the Rental Agreement that was uploaded to the VRBO site since the day we began with them, and all of the correspondence between the renter and myself. At some point (likely during a website upgrade), I guess that our actual Rental Agreement had been removed from the VRBO site. How would I know this? Did I know that I needed to double check every reservation? I had mistakenly assumed that once I uploaded the document, it would remain there until I removed it. Our guest checked the box acknowledging the Rental Agreement (even though it apparently wasn’t there) and moved on with her booking. Not only was she able to pull the $500 refundable damage deposit back out of our account, VISA themselves pulled an additional $500 for the time reviewing the case. The only advice that I received from VRBO was “from now on we suggest that you have your guests sign a written Rental Agreement form for you to keep in your files”. Well that’s convenient VRBO and hindsight is 20/20 I guess. We’re out $1000 and we will be looking for a new site to advertise on. Done!!! (sorry for the ramble…..it has been one of those days) 🙁

I feel so sorry for this individual. Here they are trying to rent out their property, and they have some unscrupulous guest jacking up the place. As the person above says, “hindsight is 20/20”. I want to make the situation better than that. First of all if you are an owner I want to make sure this doesn’t happen to you, and secondly I want the person who wrote this to actually profit from their situation. So here’s what I would do in a situation like this:

CSA Travel Protection reviews on BBB

4.) Be your own insurance – If you are the owner of the property that is being rented then why not require your own insurance? In addition to the refundable security deposit require your guest to pay insurance to you. I require my guests pay $50 insurance fee that covers them for up to $5000 in damages to my property. It’s my property and I agree to forgive up to $5000 in accidental damages.

I hope my two cents will help make sure something like this doesn’t happen to you. I’m always cheering in the corner of the small guy. I’m sick of how Walmart and Amazon have taken over nearly all retail business and put small business out of business. Likewise, as many of you know, I’m deeply concerned with the actions of the VRBO/HomeAway websites over the past couple of years. They’ve went from being a great lead generation service to acting like some sort of travel agency with a bank. Their level of greed has made them start shaking guests down for a valueless service fee ( all about that, here ). We all know that VRBO/Homeaway should stay out of the business of taking credit people’s credit cards since they are known to have been hacked ( proof of that here ). And of course let’s not forget the big crock of bullshit called “Book With Confidence Guarantee” ( more about that here ).

Disclaimer: I am not an attorney, and I am not offering legal advice here nor anywhere. I am merely a battle-hardened veteran of this industry and offering my two cents gained through nearly twenty years of rental experience.

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Personal Property Damage in an Auto Accident

Your guide to a car accident property damage claim

Sometimes after a car accident , all that needs to be dealt with is the car itself. If so, you're lucky. But for those of us who attach names to their beloved autos it can be a hard experience. Where do you start? What are you supposed to do?

Do you sue the person who caused the damage?

Is it just a matter of submitting a property damage claim to the insurance company? Are you supposed to get multiple estimates? Do you deal with the other driver's insurance company , too?

What about the police report ?

What qualifies as property damage?

Property damage is injury or harm to anything other than a person, basically.

This could include a car, tree, home, fence or anything else you could think of. This could also include items inside of an automobile, like technical equipment or things you were carrying with you (e.g., textbooks, a laptop or a car seat for your child).

Damages are illustrated by their replacement value, the cost of repairs, the loss of use until the items are replaced or repaired, or testimony as to their sentimental value if the item in question is a family heirloom.

When property damage occurs in a car accident, it will usually be handled through insurance companies. Here is the typical path below.

Note that your insurance company may have a time limit on how long they will accept a property damage claim after the accident. Generally it is in your best interest to file the claim sooner rather than later. This allows you some wiggle room to dispute amounts if you disagree on the value your insurance company offers.

Additionally, your state will also have a time limit on when you can bring a lawsuit against someone for property damage. This varies between 2-6 years depending on your state.

State-by-State Car Accident Statutes of Limitations

Time limit for bringing a claim or lawsuit after a car accident

How to start the property damage claim after an accident

The first step in a property-damage-only accident is still like any other: Make sure nobody was hurt. That's the most important thing.

Then, call the police. You will need the record of the accident for the insurance company.

Make your own accident report , too. Write down details like:

• Damage to your vehicle and the at-fault vehicle;
• The weather;
• The area in which the accident occurred;
• Property that was damaged in the accident;
• Road conditions; and
• Any other relevant details. You can use a post-accident report like this one , which we've made for your convenience.

Make sure you collect the other driver's insurance information and license plate details. Also, taking photos of the scene can help your insurance claim later on.

Write down any statements the at-fault driver makes that are against his interest (e.g., "It was my fault," or "I'm so sorry, a bear jumped in front of my car").

File a claim with your insurance company. (Read more about steps to an insurance claim settlement .)

You will be filing a claim with the at-fault driver's insurance company as well, but having it recorded with your company as well helps if the other driver makes a stink and says it wasn't his doing.

Additionally, the language in your insurance contract generally requires you to report any accident to your insurer, regardless of who is at fault. This also helps if the other insurance company is slow to take action on fixing your car.

Then , call the at-fault driver's insurance company and file a claim. This will be assigned to a claims adjuster, and you will be given a case number. This is called a third-party claim. (The at-fault driver is the first party.)

So the insurance claim is filed. What now?

Now the fun begins!

Bear with me. Meaning, the fun for the claims adjuster begins.

This is where he actually starts doing the things that were listed in his job requirements. It's his duty to coordinate between you and the auto repair shop where your car is located.

You now need to be able to live your life with as little disruption as possible, which falls upon the adjustor to achieve.

Asking your insurance provider for help

You can demand a few things – a rental car (though this might depend on what insurance you have) and original equipment manufactured parts.

OEM parts are something that you shouldn't have to request in a fair and balanced world, but otherwise the auto shop might try to use cheaper replacement parts. You shouldn't have to suffer for having been hit by another driver.

Insurance agents will value items based on the Kelly Blue Book at the time of the accident. If the estimated cost of repairing your vehicle exceeds what the car is actually worth (what's known as "totaling" your vehicle), they'll just write you a check instead.

When do I pay a deductible?

If it was you at the wheel and you hit someone's property with your car, then your standard deductible will likely not apply to repairing the other driver's damages; your insurance company will cover the damage.

However, if your vehicle was damaged as well as theirs, then you will need to pay your collision deductible so that your car can get repaired.

You'll get your deductible back if your insurance company collects from the other driver's insurance company. This process is called " subrogation ." This both reimburses you and wipes the accident off your driving record.

However, if you don't know who hit your car or damaged your property, you will be responsible for the deductible.

Additionally, if you don't have collision coverage, your insurance company won't pay out for the claim.

Do I need a lawyer for a property damage claim?

You shouldn't need an attorney to help you with the insurance claim process. A few back-and-forth phone calls with the insurance agent and the auto shop should be enough to fix everything.

However, if you find that you do need some extra manpower to prod everyone along or you want to review your policy with someone, consider speaking with a car accident lawyer in the Enjuris law firm directory .

If your insurance company refuses to pay you benefits that you're owed or denies your claim without a reasonable basis, this is said to be acting in "bad faith," and you may actually have grounds for a lawsuit.

In that case, a lawyer will be necessary, as the scope of your case goes from simply getting your car repaired to taking on a large entity that is supposed to be helping you.

This is one time when you'll want a lawyer on your side.

When would you sue someone for property damage?

There may be a time when you want to sue someone directly for the property damage caused to your car.

For example, you might want to file a lawsuit in small claims court against someone who caused damage to your property to recover the deductible you had to pay to your insurance company.

If you want to pursue the at-fault party for damages to your property, then you could take them to small claims court. You would file a civil suit for property damages .

That is, you can if you don't live in a no-fault state. In a no-fault state, you generally are expected to handle all car accidents through insurance. (Read more about fault in personal injury cases )

Generally small claims court lawsuits do not involve lawyers.

You're certainly entitled to have counsel present to protect your rights in small claims court. The law firm, however, is likely going to expect a fee for their services rather than working on contingency , since the expected recovery would be very small. It depends on the situation.

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Mercury City Tower, an Award-Winning Mixed-Use Development in the Moscow City Business District

This stunning golden tower is 339 metres high with 75 floors – making it 29 metres taller than london’s skyscraper the shard. its diagonal lines echo the aggressive geometry introduced by vladimir tatlin, the founder of the constructivism movement in architecture which flourished in 1920’s moscow. apartments at mercury city tower are the embodiment of an entirely new lifestyle, completely altering perceptions of time and its density. here residents can quickly and easily pass from the hectic pace of the modern metropolis to an atmosphere of contemplation and serenity. corresponding to the highest possible standards, the apartments offer optimum security, breathtaking city views, supreme comfort and a wide range of services and amenities. the building also complies with the highest standards established for class a+ premium office space. the rentable office area occupies floors 4 to 39 and covers approximately 78,000m², combining pragmatism with aesthetics and beauty with functionality. the private club floor includes lounge zones, a bar and cigar rooms, all at the exclusive disposal of mercury city tower’s residents and their guests. a banquet hall named mercury space has also hosted private events for such companies as sap, visa and the state department of government of moscow..

Mercury City Tower +7 (495) 730 54 72 [email protected]  www.mercury-city.com

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