do travel money cards expire

MIC_TMG_TMOZ_FAQ-TILES_Loading-and-Accessing-Money.jpg

MIC_TMG_TMOZ_FAQ-TILES_Login-Password.jpg

MIC_TMG_TMOZ_FAQ-TILES_PIN-CODE.jpg

MIC_TMG_TMOZ_FAQ-TILES_ATM.jpg

MIC_TMG_TMOZ_FAQ-TILES_Lost-Stolen-Card.jpg

MIC_TMG_TMOZ_FAQ-TILES_Cash-Out.jpg

What is Currency Pass?
Who is behind Currency Pass?
How safe is my information & funds?
How do I change my account details?
Do I have to be online to use Currency Pass?
How does a Currency Pass work?
Is the Currency Pass a credit or debit card?
Where can I use the Currency Pass?

Currency Pass is our travel money card, and your answer to travelling safely and securely! With Currency Pass you can load up to 10 x currencies on your card, lock in your exchange rate and use it wherever Mastercard is accepted, including at ATMs. Find out more here .

Our Currency Pass is supported by Mastercard which means you can use it anywhere Mastercard is accepted, including at ATMs globally.

Safety and security is important to us. With Currency Pass, none of your personal information is stored on the card, unlike a credit card which is connected to your financial institution. Your transactions are managed by Mastercard but funds are underwritten by EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. In the unlikely event that you misplace your card, you can suspend the card by giving us a call on +61 (2) 8974 0856. We can make arrangements to transfer you money via Western Union. Additionally, as the card isn't linked to your financial institution, you can rest assure that if someone has it, they can't access your accounts back home.

Easy - login to my.travelmoneyoz.com and from here, click on Account Details in the menu bar. From here, you're able to edit your email address, phone number and address. For help with changing anything us, give us a call on 13 61 95, or +61 (2) 8974 0856 from overseas.

No, Currency Pass works just like your every day debit card. You can simply tap and go for every day purchases or withdraw funds from an ATM. The only time you really need to be online is if you want to manage your funds via our easy to use app or website.

Currency Pass works just like your every day debit cards. You can use it for tap and go purchases, paywave and online shopping. But we've made it just a little bit better by being able to load up to 10 different currencies so that when you're travelling you can spend the local currency and always know how much it's costing you.

Travel Money Oz Currency Pass is a debit card. You can only spend the funds that are loaded onto the card. The best part is, you won't get caught out with hefty credit card fees and interest. You're only spending your money.

We're pretty confident we have most destinations covered however Iran, North Korea, Sudan, Syria and Crimea, Donetsk and Luhansk regions are affected by sanctions, which means that your Currency Card will be declined if you try to use it in these countries. Additionally, all Mastercards will not work at Russian merchants or ATMs. The list of countries in which the Currency Card does not work will be updated from time to time, so please check back here before travelling.

How do I get a Currency Pass?
How much will a card cost me to purchase?
Can you buy a Currency Pass if you're under 18?
Can I get a second card?
What do I do if I can't buy a Currency Pass online?

Getting a Currency Pass is easy. You can order a card online via our website (this will take up to 14 business days to receive in the mail) or simply visit one of our stores to take one away immediately.

Our Currency Pass is free to buy - just make sure it's loaded with minimum $20 to get started. We don't charge any fees for issuing and loading your card in store either. (Although, merchant fees will apply if you are using a credit card to load funds). More info on fees and limits can be found here.

Yes, you can get a Currency Card if you are under 18. You will however, need to complete your identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID.

Unfortunately we can only give 1 x card per Currency Pass account.

To buy a Currency Pass online, you must verify your identity against several government sources (100point ID check). If your identification doesn't meet the online requirements, you still may be able to buy a Currency Pass in store if you're an Australian resident. Simply bring in a valid photographic Australian Passport, or Australian state driving license and we can set you up on the spot.

TOP TIPS WHEN USING YOUR CARD

How do I use my Currency Pass overseas?
What do I do if an overseas vendor asks if I want to pay in AUD?

Always select credit when making a transaction (including at ATMs!) and if given the option, pay in the local currency of the destination vs AUD, providing it's loaded on your card. This avoids you paying extra conversion fees (this is often called Dynamic Currency Conversion).

We recommend always paying in the local currency if it’s loaded on your Currency Pass (local currency of the destination). In some situations, ATMs and retailers may offer ‘Dynamic Currency Conversion’ (payment in your home currency). This however, simply allows them to dictate their own exchange rate and may result in you being charged fees associated with a foreign transaction. Spending in the local currencies means you always know what you're paying and have greater control over your funds.

REGISTERING

How do I register online?
What do I do if I'm unable to register my account?

Follow these steps...

Go to the register page.
Enter your details into the registration form and press next.
Create your password and security questions.

Give us a call on 13 61 95, or if calling from overseas +61 (2) 8974 0856 and we'll give you a hand.

How do I activate my card?

Just like your regular bank cards, for security reasons Currency Cards need to be activated once you've received it. To do this, follow the below prompts...

Call Mastercrd on 1800 098 231 or on +61 (2) 8974 0856 from outside of Australia

Press 1 to hear the card services line in English

Press 4 for Card activation or PIN Assistance

Follow the prompts and enter your card details

Your card is now active, continue to listen and follow the call options to hear your new PIN number

LOGIN/PASSWORD

How do I log in to the portal?
Who do I contact if I'm locked out of my Currency Pass account?

Easy - go to the login page and enter in your email and password. If this isn't proving to be easy, and you're having a bit of trouble, give us a call on 136195 (or +61 (2) 8974 0856 if you're overseas).

No stress - head to my.travelmoneyoz.com and select 'I have forgotten my password' to reset your account. If you're still having trouble, give us a call on 13 61 95, or if calling overseas +61 (2) 8974 0856

How do I reveal my PIN?
How do I change my PIN?

You've got 2 x options..

1. By phone - Give us a call on 136 195, or if calling from overseas +61 (2) 8974 0856. From here, press 11 to hear the card services line in English and then press 2 for Card Activation or PIN Assistance. Follow the prompts and enter you card details to hear your current card balance.

2. Reveal via desktop (note this won't work as well on mobile!) - Log into the my.travelmoneyoz.com portal. Click on the Currency Card link at the top of the screen. Reveal PIN is the 5th option.

You can change your PIN number at select RediATM's... but, not all RediATM's support this, so to save you time and effort - log into the Currency Pass portal, click on Currency Card and through to Change my PIN, you'll see the ATM finder where you can type in your suburb or postcode to find your nearest RediATM.

LOADING & ACCESSING MONEY

How can I load my card?
What currencies can I load?
What is this SMS I need to get to reload?
I'm get an error message when I try to reload, what should I do?
How do I change my card's default currency?
What is the maximum/minimum amount I can load on my card?
How long does it take for funds to be loaded onto my card?
What happens if I run out of funds in one currency, but have other currencies available?
How do I transfer between currencies?
How much will it cost for me to reload my card?

You have a few options. You can load money onto your card using the Travel Money Oz app, or by logging into your account on our website - from here, you can load via Debit or Credit Card (including using Google or Apple Pay), or via Bank Transfer (using Poli for secure and instant bank transfers), or you can load your Currency Pass in any of our stores nationwide. You can also reload your card with BPAY at any time from your online banking account (2-3 days for BPAY transfers to appear).

Up to 10! They include... USD, EUR, GBP, NZD, CAD, HKD, JPY, SGD, THB and AUD.

If you're heading somewhere and their currency isn't one of the above, no stress - load in AUD (or any of the others) and withdraw the local currency from an ATM. Or swipe/tap as normal and it will convert as you go with each transaction.

We use extra authentication as a security measure when you reload funds. The SMS is sent from your bank, not us. If you can't receive the SMS, you'll need to contact your bank to update your details. As an alternative, try reloading using BPAY, however, if we're a new payee, it's possible your bank still may need to send a SMS.

Received an error during your reload? This means your card has not been loaded (even if you see the funds pending in your bank balance). Please contact us via [email protected] before you re-attempt your transaction.

To start, make sure you're logged into the Currency Pass portal then...

Select Currency Card in the top menu, and Currency Card Settings

Then click on the set default currency button

Once this change is made, any unquoted Bank transfer or BPAY loads will land in the default purse.

The minimum amount you can load is $20 (AUD) but who are you kidding, you'll be spending alot more than that on your holiday.

The maximum amount your can load onto your Currency Pass in one load is $10,000 (AUD). If you need more just speak to us in store.

How quickly do you need the money? Credit / debit card transfers are instantly available. Bank transfers will take 1 business day (Mon-Fri) and prior to 2pm AEST. BPAY will take a little longer, this is on average 3 business days. Alternatively, come and see us in store at one of our 140+ locations for more immediate assistance.

If a purchase cannot be completed because there are not enough funds in that currency on your card and you do have other currencies, the card will automatically convert other currencies to complete the purchase. The transaction will be split across 2 or more currencies and will appear that way on your statement. Read more about this in our PDS.

Log into your account by clicking on the login/register button at the top of the Travel Money Oz website. Once you're in, click on the Currency Card tab, and select Transfer between currencies. Select the currency you wish to transfer from, and to. From here you can enter the amount you wish to transfer. You will then see the amount of the new currency, along with the rate in which the transfer is completed. Don't forget to click "Confirm Transfer" to complete your transfer.

Please refer to our Fees for more information.

BALANCE & TRANSACTION HISTORY

How do I check my balance?
How do I check my transaction history?
Can I use my card for a pre-authorisation?
Why are there pending transactions?

You can check your balance by logging into my.travelmoneyoz.com or through our app. Your balance will be on the home page once you've logged in. Or, give us a call on 13 61 95 or +61 (2) 8974 0856 from overseas and you can hear it over the phone.

Should you need to take a peak at the shopping damage, you can view your full transaction history online at my.travelmoneyoz.com or via the Travel Money Oz app. Both of these options also allow you load additional funds and transfer money to other currencies.

If you’re using your Currency Pass for pre-authorisation for a bond payment with a merchant (i.e for a hotel, car hire or cruise), the pre-authorisation amount may not be released back onto your card for up to 30 days. If you pre-authorisation amount hasn't cleared within this period, give us a call on 13 61 95 or +61 (2) 8974 0856 from overseas.

Any pending transactions will update as the merchant settles them. Once this happens it will be reflected on your transaction history. Should you need to dispute a transaction please give us a call on 13 61 95, or +61 (2) 8974 0856 from overseas.

Can I use my card at an ATM?
Why are there extra ATM fees on my statement?

Make sure you're using an ATM that accepts Mastercard Always press "credit" If you've entered your PIN incorrectly more than 3 times, your card will be blocked as a security measure. If this happens please give us a call on 13 61 95 or +61 (2) 8974 0856 from overseas.

Every time you use an ATM, it's likely you'll be charged a standard ATM fee, with this, there may be additional charges from that ATM provider where you withdrew money. We've outlined this in our PDS so you're aware. The difference in fees may also be due to the transaction being made in your local currency, versus the currency of the country you're travelling in. We always recommend making purchases in the local currency where possible, and being aware of the ATM fees before you withdrawal cash as the more you use an ATM, the more fees you're likely to incur.

LOST OR STOLEN CARD

I have lost my card, or it has been stolen, what do I do?
How do I get a replacement card?

You have 2 x options here (please promise us you'll action immediately!)

1. You can place a temporary block (or unblock) on your card when you're in your Currency Pass account.

2. Call us 24/7 on +61 (2) 8974 0856 and if your card is lost, we'll suspend it - and if it's stolen, we'll close it to prevent fraud. If you need emergency $$ you'll need to give us a call so we can check you're eligible and let you know where your nearest pick up location is

To order a replacement card, give us a call on 13 61 95 and we can sort you out with your 2.0 card! If you're having issues activitating your card, also give us a bell on the same number.

CANCELLED OR SUSPENDED CARD

My card has been cancelled or suspended, what should I do?

Please give us a call on 13 61 95, or +61 (2) 8974 0856 from overseas.

How do I cash out my remaining funds?

If you've returned home with leftover currency (well done, you!) you have a few options:

Your card is valid for 5 years, so you can hold onto it and use it again next trip. You can transfer any leftover funds to AUD and simply use the card for day to day transactions. You can have the balance transfered back into your Australian bank account. There's 2 x ways you can do this... 1. Online

Login to my.travelmoneyoz.com click on cash out to bank account. We'll need to confirm how much you want to cash out, your ID and your Australian bank details. You will also need to confirm your Mothers Maiden Name and DOB (this must be of the cardholder). This will take up to 5 x business days and you will be charged a $10 fee which will come out of your balance.

Give us a call on 13 61 95, or +61 (2) 8974 0856 from overseas. This will take up to 10 x business days and you will be charged a $10 fee which will come out of your balance.

MASTERCARD OVERSEAS CONTACT NUMBERS

UK – 0800 056 0572
USA/Canada – 1877 465 0085
Japan – 00531 780 221
Thailand – 001800 442 212
New Zealand – 0800 444 691
Hong Kong – 800 966 321
South Korea – 00798 4434 1279
Other countries – +44 207 649 9404

Compare rates and fees for your money transfers.

Read our range of money transfer and banking guides.

Reviews and comparisons of the best money transfer providers, banks, and apps.

Helpful tools to ensure you get the best rates on money transfers.

A Guide to Travel Money Cards

Often deemed the cheapest way to spend money abroad , travel money cards are deemed a failsafe option for many travellers. Given the rapid growth of the financial services sector, we want to find out if travel money cards are still as cutting edge as they once were, by comparing them to the new alternatives. Our job is to identify the best international money transfer services and payment providers in the industry: will travel money cards make the cut?

What are travel money cards?

Travel money cards are a popular payment method for individuals headed abroad. Customers will load funds onto the card, using the money as foreign currency when overseas, much like a debit card is used at home. Also known as travel money prepaid cards or currency cards, they facilitate free foreign transactions and overseas ATM withdrawals.

We recommend finding a travel money card which lets you lock-in a favourable exchange rate and supports multiple currencies on one card, to make sure you are securing a flexible and cost-effective deal.

How do you use a travel money card?

Using a travel money card should be straightforward and stress-free. Simply load funds onto the card before you leave, and once abroad, you will be able to reload funds and change currencies using the website or associated money transfer app . The card can be used to make withdrawals, in-store purchases and book travel arrangements.

Where can I get a travel money card?

Travel money cards are available from different retailers and can be purchased and preloaded online, over the phone or in-store, depending on the brand. In the UK, popular brands include Travelex and the Post Office.

Where can I use a travel money card?

Again, this depends on the brand and where you get your money travel card from. Available currencies vary from card to card but commonly used currencies include US Dollars, UK Pound sterling, Euros, Japanese Yen and New Zealand Dollars. Make sure you check with the provider before ordering a travel money card.

How secure are travel money cards?

Generally, travel money cards are considered a lot safer than handling multiple currencies in cash, or travellers cheques, as your provider will be able to cancel it if need be. Furthermore, some of the best travel money cards employ an equivalent level of security to traditional debit cards, including a PIN code, touch ID and face recognition.

Many consider it safer to use a travel money card abroad than a debit card, as they are not associated with your bank account and therefore cannot be linked if lost or stolen.

Travel money cards vs. Credit cards: What is the difference?

One of the biggest advantages of using a travel money card is that your chosen currency is preloaded before you arrive in the foreign country and you won’t be charged conversion fees. This means you are able to benefit from the most favourable exchange rates, locking it in ahead of time and using the funds at a later date.

Most people who use their credit card abroad do it because it is more convenient. The cost of this convenience, however, can sometimes amount to 3 - 5% per use, depending on the transaction and financial institution. Making a foreign ATM withdrawal with your credit card can incur flat-fees of $5 and up, each time.

This being said, there are some excellent traveller credit cards on the market, so we would recommend users compare exchange rates and transfer fees offered by each provider before making a decision on which card is more beneficial.

If you're planning on using your credit card, we suggest you take a look at our credit card wire transfer guide.

What are the alternatives to travel money cards?

Multi-currency accounts.

International money transfer companies are often tailoring their products and services to meet the needs of their customers. Wise , offers a multi-currency account designed with “international people" in mind. This savvy travel credit card is aimed at frequent flyers who want to spend in various currencies in over 200 countries. Wise is a reliable company to trust with your overseas spending habits.

Challenger banks

More and more alternative service providers are popping up around the world, many of them offering reputable banking features for the modern traveller. In a bid to distinguish themselves from traditional banks, challenger banks are scrapping fees on foreign exchange and international spending. Monzo customers, for example, can benefit from free international ATM withdrawals as well as fee-free spending overseas.

We hope this guide to travel money cards has enlightened you and helped you make a decision about whether this is a suitable payment method for your next trip overseas. We appreciate the value of your hard-earned cash and want all our customers to benefit from the best possible rates when dealing with international payments. Use our comparison tool today to make sure you are offered the most desirable exchange rate for your currency.

Contributors

April Summers

Qantas Premier Credit Card

Who is the credit provider and issuer of Qantas Premier credit cards?

Why choose a Qantas Premier credit card?

How long does the application process take?

Can I transfer a balance from another credit card?

Who can apply for a Qantas Premier credit card?

Can I add an additional cardholder?

What’s the difference between the Qantas Premier Everyday, the Qantas Premier Platinum and the Qantas Premier Titanium card?

Can I have a Qantas Premier Platinum, Qantas Premier Titanium and Qantas Premier Everyday card?

How do I apply for a Qantas Premier credit card?

How do I remove an additional cardholder from my account?

How do I reduce the size of an image I need to upload?

Change my product

Can I still spend on my current credit card whilst my new one arrives?

Am I eligible for any sign up bonus Qantas Points when changing Qantas Premier credit cards?

What happens to any additional cardholders that are currently on my credit card?

How long will it take for a change of Qantas Premier credit card to be processed?

What will happen to any periodic payments I have set up on my card?

What will happen to the annual fees when my product change is approved?

What happens to the benefits on my card?

How can I change my Qantas Premier credit card account?

What happens to the statements from my old credit card?

Features and rewards

What travel insurance cover is included with my card?

What is ‘Get away interest free for 6 months’?

When will I receive my Lounge Invitations?

How many Qantas Premier Titanium flights discounts do I get a year?

Where can I use my Qantas Premier credit card?

Do bonus Status Credits expire?

How can I book a flight to earn bonus Status Credits?

How do I link my Lounge Invitations to a flight?

How many Qantas Points will I earn on purchases?

When will I receive my bonus Qantas Points?

What services are provided by the Qantas Premier Concierge?

How can I view the bonus Status Credits I’ve earned on my account?

Is there an interest-free period on my account?

What extended level of coverage does my Qantas Premier Titanium credit card provide?

If I cancel my booking, am I eligible for another Qantas Premier Titanium flight discount this year?

How do I make a travel insurance claim?

How can I use my Qantas Premier Titanium metal card for contactless payments?

What flights are eligible to earn bonus Status Credits?

Can I earn bonus Status Credits on Classic Reward bookings?

Which transactions will earn Qantas Points?

Can I use Points Plus Pay to book my flights and earn bonus Status Credits?

Do bonus Status Credits count towards Lifetime Membership tiers?

How long are my Lounge Invitations active for?

How do I claim any missing bonus Status Credits?

Can bonus Status Credit help me acquire or maintain Platinum One membership status?

How can I change my booking made using my Qantas Premier Titanium flight discount?

How do I order from Qantas Wine?

How do I sign up for my complimentary Qantas Wine Premium Membership from my Qantas Premier Titanium credit card?

How do I book discounted companion fares?

Can I book a multi-city flight using my Qantas Premier Titanium flight discount?

Where can I redeem my Lounge Invitations?

Can I share my Lounge Invitations with a person I’m travelling with?

How do I book a flight with my Qantas Premier Titanium flight discount?

My flight was cancelled, and I was moved to another flight, how do I claim my missing bonus Status Credits?

Complimentary Travel Insurance

Personal Baggage, Valuables, Money and Travel Documents

Trip Cancellation and Amendment

Pre-existing Medical Conditions

Managing your account

How do I report suspicious transactions?

How do I activate my card?

How can I pay bills with my card?

How do I decrease my credit limit?

How do I increase my credit limit?

How can I unsubscribe from marketing emails?

What should I do if my card is lost or stolen?

Why do I need to enter a password to access certain features?

How are my monthly repayments calculated?

How can I withdraw cash from my account?

Can I choose my own card PIN?

What format is the transactions file in?

How can I pay my credit card bill?

Where can I find my statements?

How can I manage my Qantas Premier account?

Will my replacement card have the same card number and PIN number?

How do I close my account?

How do I update my address or personal details?

How far back can I download my transactions?

How do I download my transactions?

How do I dispute a charge on my Premier credit card?

How are payments allocated if I have additional cardholders?

Cancelling a recurring payment

What is Apple Pay?

How does the Apple Pay experience compare to using my plastic card?

Which Qantas Premier products can be used with Apple Pay?

What do I need before I can start using Apple Pay?

Which devices are compatible with Apple Pay?

How do I set up my Qantas Premier card on Apple Pay?

How do I set my Qantas Premier card as the default card in Apple Pay?

Can I add the same card to more than one device using Apple Pay?

How do I remove my card from Apple Pay?

The card image I see in Apple Pay does not match my physical card. Is there an issue with my Apple Pay set up?

Can I add more than one card on Apple Pay?

Where can I use Apple Pay?

How do I make an in-store purchase with Apple Pay?

Do I need to have an active internet connection for Apple Pay to work?

Will I need to enter my card PIN?

Why was my request to add my card to Apple Pay declined?

How much of my credit card available limit can I access when using Apple Pay?

How can I reverse a transaction made using Apple Pay?

How do I return a purchase if I used Apple Pay to make the payment?

How can I keep track of purchases I’ve made with Apple Pay?

How do I dispute a purchase made with Apple Pay?

Can I use Apple Pay overseas?

Can I use Apple Pay at ATMs?

Is Apple Pay secure?

What is a Device Account Number?

What should I do if my device is lost or stolen?

Does Apple Pay have access to my credit card account?

If my device is formatted or jailbroken, will my Apple Pay information remain on it?

Will I continue to enjoy the features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Apple Pay?

What should I do if I lose my card and I’m issued a replacement card?

What should I do if my card expires and I’m issued a renewed card?

Can I continue to use my physical card if I disable Apple Pay or remove my digital card from Apple Pay?

If I switch devices, do I need to set up my card in Apple Pay all over again?

If my device is formatted or jailbroken, will my Google Pay information remain on it?

What is Google Pay and Google Wallet?

Can I use Google Pay overseas?

Can I add more than one card to Google Wallet?

How do I make a purchase using my Qantas Premier Card in apps and websites?

How much of my credit card available limit can I access when using Google Pay?

How do I return a purchase if I used Google Pay to make the payment?

Can Additional Cardholders add their cards to Google Wallet?

Will I need to enter my card PIN with Google Pay?

How can I keep track of purchases I’ve made with Google Pay?

Can I add the same card to more than one device?

How do I remove my card from Google Wallet?

How do I make a purchase using my Qantas Premier card in-store?

Can I continue to use my physical card if I disable Google Pay or remove my digital card from Google Pay?

If I switch devices, do I need to set up my card in Google Pay again?

How do I reverse or dispute a Google Pay transaction?

Will I continue to enjoy the same features and benefits of my Qantas Premier credit card, including points earn, when I use it for payment with Google Pay?

Do I need to have an active internet connection for Google Pay to work?

Does Google Wallet or Google Pay have access to my credit card account?

What happens if there are fraudulent transactions made using Google Pay?

What should I do if I lose my card, or my card expires and I'm issued a replacement card?

What happens if my device is lost or stolen?

Why was my request to add my card to Google Wallet declined?

Whom can I talk to for further help with Google Pay?

Which Qantas Premier credit cards can be used with Google Pay?

How do I set my Qantas Premier Card as the default card in Google Wallet?

Where can I use Google Pay?

How do I set up Google Pay and add my Qantas Premier card?

Are Google Wallet and Google Pay secure?

Which devices are compatible with Google Pay?

Instalment Plans

Can I change the term of my Instalment Plan?

How will my repayments be applied to my card?

Can I have more than one Instalment Plan?

How do I make the monthly instalment repayment?

Who can create an Instalment Plan on my card?

Does an Instalment Plan earn Qantas Points?

What happens if I return a purchase that was converted into a Statement Instalment Plan?

How do instalment plan(s) appear on my statement?

How can I track my instalment plan?

Can I pay more than my monthly instalment amount?

Why am I not eligible for a Cash Instalment Plan?

Is the instalment plan amount part of my existing credit limit?

When will I be charged my first monthly instalment?

Can I pay off my instalment plan early?

Will I be able to set up a Statement Instalment Plan if I have a direct debit set up?

What is a Statement Instalment Plan?

Will an instalment plan affect my interest-free days on my purchases?

Is there a fee to set up an instalment plan?

What happens if I miss paying the initial interest charge or monthly instalment repayment by the Payment Due Date?

Open Banking

What is Open Banking?

What information can be shared with Accredited Data Recipients (ADRs)?

How does data sharing work?

Can any institution request access to my data?

Where can I find out more about the Consumer Data Right legislation?

Financial difficulty

What if I’m finding it hard to meet my Qantas Premier credit card repayments?

Loss of a loved one

How can I tell which emails are genuine?

What do I do if I receive a suspicious phone call?

How does Qantas Money protect my Qantas Premier account?

How does Qantas Money protect my financial data?

How can I protect myself online?

What are some scams I need to be aware of?

Customer Support and Complaints

Accessibility and Disability Support - Qantas Premier credit card

Managing your cash flow during COVID-19

Family and Domestic Violence

Coronavirus update

How do I lodge a complaint relating to my Qantas Premier Credit Card?

Qantas Travel Money Card

Changes to Qantas Travel Money

Why is Qantas Travel Money changing to Qantas Pay?

Does my existing Qantas Travel Money card still work?

How do I join and get a Qantas Pay card?

How do I access my Qantas Travel Money account after 21 May?

Will I still earn points with Qantas Pay?

Can I use my Qantas Travel Money card as my Qantas Frequent Flyer membership card?

Can I activate my Qantas Travel Money replacement card after 21 May?

Can I activate my Qantas Travel Money card for the first time after 21 May?

What is changing for the Qantas Frequent Flyer membership card?

How can I access my Qantas Frequent Flyer number?

How can I access and set my Qantas Pay card PIN?

Does Qantas Pay have a digital card?

What fees apply to Qantas Pay?

Can I schedule recurring currency loads from my nominated bank?

General information

Which currencies are available on Qantas Travel Money?

What is the Qantas Card and Qantas Travel Money all about?

Who's eligible for Qantas Travel Money?

Is Qantas Travel Money a credit card or a debit card?

Why does the Qantas Card have two sides?

Does this mean that Qantas is now also a bank?

What are the benefits of Qantas Travel Money?

Apply and activate

How do I apply for and activate Qantas Travel Money?

How do I enable the travel money facility on my Qantas Card?

How do I get the Qantas Card and Qantas Travel Money?

If I select to be verified against Illion (formerly Dun & Bradstreet) records will a credit check be conducted?

Can I apply for and activate Qantas Travel Money if I have a foreign passport?

How do I use Qantas Travel Money?

What if the details on the Qantas Travel Money identity verification form are incorrect?

What if I don’t have an Australian Passport or an Australian Driver’s Licence?

What do I do if I'm unable to activate Qantas Travel Money online?

What if I don't want to use Qantas Travel Money?

I’ve forgotten my Qantas Travel Money card PIN, how do I retrieve it?

What if my PIN is blocked at an ATM or in-store?

How do I get my card PIN?

Is my card PIN different to my Qantas Frequent Flyer PIN?

How do I change my PIN?

Rates, fees and limits

What exchange rate applies to Qantas Travel Money?

What fees apply to Qantas Travel Money?

What limits apply to Qantas Travel Money?

Do fees apply if I don’t have the local currency on my card?

What happens if I make a purchase in a foreign currency and I don’t have enough money in that currency on my card?

Can I arrange a back-up or secondary card?

How do I cash out remaining funds on the Qantas Travel Money card?

How do I transfer between currencies on the Qantas Travel Money card?

What is a pre-authorisation?

Does the card come with Mastercard Contactless?

Do I get a line of credit or overdraft with Qantas Travel Money?

I am a Qantas Club member and have a Qantas Club card. Do I need both cards?

How do I update my local time and time zone?

When to use

Where can I use Qantas Travel Money?

Can I use Qantas Travel Money if the local currency isn’t available?

Can Qantas Travel Money be used for Qantas in-flight duty free purchases?

Can I use Qantas Travel Money to pay for flights at qantas.com?

Using overseas

Is there anything I need to do before I go overseas?

Do I press Cheque, Savings or Credit when I make a purchase or withdraw cash using Qantas Travel Money?

Can I view my Qantas Travel Money balances at overseas ATMs?

What should I do with my card when I return from overseas?

What will happen if the local currency isn’t available to load on Qantas Travel Money?

I’d like to use Qantas Travel Money in the United States - will my card be accepted?

Should I pay in Australian dollars instead of the local currency when I’m overseas?

Are there any countries where the Qantas Travel Money Card won’t work?

Transactions

Why has a transaction declined when I have enough funds on the card to complete the purchase?

Why would an online transaction be declined if I have enough money to complete the purchase on the card?

Contact Information

Accessibility and Disability Support - Qantas Travel Money

What should I do if my card is lost, stolen or damaged?

How do I lodge a complaint relating to my Qantas Travel Money Card?

Qantas Money App

Understanding your PINs and Passwords

Can I use my fingerprint to log in?

The app doesn’t recognise my fingerprint

What if I’ve forgotten my passcode?

How do I log out?

Managing your finances

Why use the Qantas Money app?

Connecting accounts

How do I delete an account?

What does ‘pending’ mean?

I can’t see my transactions

I can’t find my bank in the list

Can I transfer money using the app?

Is it OK to enter my online banking login details?

How do I add a new account with a connected financial institution?

What type of accounts can I connect?

Why is the transaction date different to the date I made the transaction?

When are my balances and transactions updated?

Transaction categories

How are my transactions categorised?

What happens to my categories if I delete an account?

Are my categories applied to past transactions?

Notifications

What are notifications?

What kind of notifications can I set up?

How do I receive notifications?

Is there a cost for receiving notifications?

How do I set up notifications?

Can I delete or change my notifications?

Will I receive notifications if I’m not connected to the internet (e.g. Wi-Fi, 4G, etc)?

Can I view notifications I’ve previously received?

Why do I need to turn on my App Notifications settings?

Why can I see a notification in my notification history that I didn’t receive?

I’ve received a notification, but can’t see it in my history?

Can I set my own Travel Money low balance alert amount?

Why can’t I find notifications in the app?

How can I make sure that I get access to all available notifications?

What happens when new types of notifications become available?

Contact details

How do I update my contact details?

What if I notice a suspicious transaction?

Qantas Points

Missing Qantas Points?

How can I use my Qantas Points?

How do I view my Qantas Points balance?

Card Offers

Card Linking

Can I link an additional card to Card Offers?

Can I use any card that I have added to my Qantas Money App for Card offers?

Can I link another card in addition to my Qantas Premier Card?

Can I link and earn points with a debit Mastercard® or Visa® card?

Why can't I see my Card Offers on the Qantas Money website?

Why am I not receiving any/many offers?

How long will my offers be valid for?

What are the terms and conditions of the offers?

Why am I receiving offers that don't seem well matched to me?

Can I share an offer with my partner/friend etc?

Why did my friend get an offer for a specific store and I did not?

Are offers applicable to both purchases in-store and online?

What retailers are included in the program?

Earning bonus Qantas Points

Why does it take up to 15 days to receive my points?

How can I check if I have successfully earned points on an offer?

Missing Points

How do I follow up on missing points from Card Offers?

What if I forget to use my linked card, can I still earn the points?

How can I opt out of Card Offers?

All Categories > Qantas Travel Money Card

General information regarding your Qantas Travel Money card.

Applying for Qantas Travel Money

Information about your Travel Money Card PIN

Information regarding rates, fees and limits for Qantas Travel Money.

Information in relation to managing your Qantas Travel Money account.

Information to let you know when to use your Qantas Travel Money card.

Information on how to use your Travel Money card overseas.

Information relating to making transactions on your Qantas Travel Money card.

United States
United Kingdom

How to claim the money left on your travel card

Home from your holiday with cash left on your travel money card here's how to get it back..

In this guide

How to get the remaining funds off your travel money card

A comparison of prepaid travel money cards, some mistakes to avoid with leftover funds in your travel card.

Travel Money Cards

If you've still got foreign currency on your travel money card after a trip or your card's about to expire, it's still possible to get your money back. Use this guide to learn how to get funds back and what mistakes to avoid so you can get as much value as possible from your prepaid travel card.

Finder survey: What do Australians do with leftover funds on their travel card?

More than half of the Australians we surveyed simply transferred leftover money from their travel money card to their bank account.

The way you get your unused money varies depending on the travel money card. In some cases, it can be as easy as Internet banking, while in others it might require a trip down to the bank. Here's how it works with the major Australian prepaid travel cards.

Cash Passport Platinum Mastercard

If you have a Cash Passport Platinum Mastercard, you can get your funds off it by logging in to your account at auspost.com.au/cashpassport or by visiting a participating Australia Post outlet and presenting the card along with a valid form of photo ID. You can get funds even if the card has expired (check the expiry date on the front).

Just take note that the Cash Passport charges a monthly inactivity fee of $0 if you haven't used your card in 12 months. So if you want to cancel your card instead of keeping it for another trip, you can move the remaining balance to your bank account for a fee of $10 by calling Customer Service at +44 20 7166 7822.

The Travelex Travel Money Card

The card attracts a monthly inactivity fee of after 12 months of no usage, which can whittle away at your balance. It also charges a 2.95% withdrawal fee on domestic withdrawals within Australia. You can close your card at any distribution outlet and move remaining funds to your nominated bank account for an extra fee of .

If your card has expired, you can still get your funds through one of these options. Or, if you want to continue to use the account, you can request a new and have the money transferred over to it.

CommBank Travel Money Card

Valid for up to 3 years with no monthly inactivity fee, you can use the CommBank Travel Money Card on your next holiday or close it off and empty the remaining funds into your account at no charge. If you have an everyday CommBank account, you can transfer the money in real-time through NetBank. You can do this up to three months after the card has expired.

If you don't bank with CommBank, you can get your money off the travel card by visiting a branch. You can also withdraw the funds from any CommBank ATM free-of-charge after converting the foreign currency to Australian dollars.

With the , you can withdraw your remaining funds from a local ATM or close your account and have the funds transferred into your nominated account. Do note that withdrawals within Australia incur a 2.95% fee. A fee is also charged for account closures and cashing out any remaining value. You can do this by logging into the Suncorp Bank Multi-Cash Currency portal.

Qantas Travel Money

The Qantas Travel Money card doesn't incur an inactivity fee or ATM withdrawal fees, but a foreign exchange rate will apply when withdrawal is made in Australia on funds that are not in Australian dollars. You can close your card at any time at no cost by calling Mastercard Qantas Cash Global Support on 1300 825 302.

Australia Post

If you have funds remaining on your , you can either exchange the money back into your Australian dollars currency wallet and withdraw the funds from an ATM or fill out the Load&Go balance redemption form to have the funds sent to you via an Australia Post Money Order. It doesn't cost anything to close the account, but you will be charged $1 every month a balance remains in your account following expiry.

If you have money left over on your travel card, be sure to take note of and avoid the following possible pitfalls:

Leaving your card open. If you're not travelling anytime soon, you might want to close the card once you've withdrawn your funds. Otherwise, you may still have to pay any inactivity fees or annual maintenance fees attached to the card.
Expired cards. Most providers send a goodwill email to remind you of an impending expiry date. You can then request for closure, but failure to do so will unfortunately result in "Unclaimed Monies".
Unclaimed monies. While banks previously forfeited your money once your card expired, unclaimed monies legislation now dictates that balances above $500 (which are left untouched after three years or unclaimed after card expiry) must be transferred to the Commonwealth Bank and held in trust. You can run a free search of all unclaimed monies through the MoneySmart website. Amounts below $500 are essentially forfeited if you don't close your account and claim them.
Spending foreign currencies in Australia. Some banks charge domestic ATM withdrawal fees on your travel card, so be very careful reading the fine print. Since all fees are debited in Australian dollars, if you only have foreign currency on your card, that will incur more foreign currency conversion fees.

It is important to know the rules and conditions around your travel card. Depending on the fees and exclusions set by your provider, it may be wiser to withdraw remaining funds and close the account instead of keeping it for your next vacation. It is also worthwhile to factor in things like the card's loading and reloading fees as well as foreign currency trends when comparing your options.

Sally McMullen

Sally McMullen was a creative content producer at Finder. Sally wrote about credit cards for almost 5 years, authoring almost 900 articles on Finder alone. She has also been published in Yahoo Finance, Dynamic Business, Financy and Mamamia, as well as Music Feeds and Rolling Stone. Sally has a Bachelor of Communication and Media Studies majoring in Journalism (Hons) from the University of Wollongong.

More guides on Finder

The Wise Travel Money Card supports over 40 currencies, with free loading by bank transfer and an instant, virtual card. Here’s how its other features compare.

Revolut offers virtual and physical Visa cards, support for over 30 currencies and other travel perks – plus 3-month Premium trial with this offer.

Use finder's interactive world map to learn about variations in beer prices globally. Find out where in the world you'd pay a whopping $15.10 for a pint.

Discover the travel money options available for young people and how to prepare for a trip overseas.

The Travelex Money Card lets you load and spend in 10 currencies, with fee-free ATM options and overseas Wi-Fi. Check out its other features here.

Want to avoid fees and charges when using your card overseas? This guide explains the most common pitfalls when using travel cards.

Use this guide to understand foreign currency exchange and discover how to get the best deal.

Spend in up to 13 major currencies, lock in exchange rates and manage your account with the CommBank app when you use the Commonwealth Bank Travel Money Card.

With Qantas Travel Money cards (previously Qantas Cash), you can carry multiple currencies using a single card and earn rewards points.

Ask a Question

Click here to cancel reply.

You are about to post a question on finder.com.au:

Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
finder.com.au is a financial comparison and information service, not a bank or product provider
We cannot provide you with personal advice or recommendations
Your answer might already be waiting – check previous questions below to see if yours has already been asked

2 Responses

what about Post Office purchased travel Vis card?

Hi Heather,

Thanks for your question!

I’ve added some information regarding the Australia Post Load&Go card to this page.

If you have money left on your Australia Post Load&Go card when you return from your holiday, you can either exchange the money back into your Australian dollars currency wallet and withdraw the funds from an ATM or fill out the Load&Go balance redemption form to have the funds sent to you via an Australia Post Money Order.

Please note that while you won’t be charged for closing the account, you will be charged $1 every month a balance remains in your account following expiry.

I hope this has helped.

How likely would you be to recommend finder to a friend or colleague?

Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.

Important information about this website

Advertiser disclosure.

finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles

We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.

Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.

How we make money

We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.

Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.

Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money .

Sorting and Ranking Products

When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.

Terms of Service and Privacy Policy

Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.

Using the Post Office Travel Money Card: Pros and Cons

What is the post office travel money card, pros of the post office travel money card, cons of the post office travel money card, user experiences and reviews, how to get and use the card, best practices for cardholders, alternatives to the post office travel money card.

T he Post Office Travel Money Card is a convenient and secure way for UK residents to manage their finances while traveling abroad. This prepaid card allows travelers to load funds in multiple currencies, offering a practical alternative to carrying cash or using credit cards overseas. It’s particularly popular among those who seek a controlled and budget-friendly travel spending method.

The Post Office Travel Money Card is a prepaid, multi-currency card that can be loaded with up to 23 different currencies. It functions similarly to a debit card but is specifically designed for international travel. The card can be used to make purchases at millions of locations worldwide where MasterCard is accepted and to withdraw money from ATMs.

Convenience and Ease of Use : The card is straightforward to obtain and use. Travelers can easily load funds onto the card online or at a Post Office branch.
Security Features : The card is not linked to a bank account, reducing the risk of fraud. Additionally, if lost or stolen, it can be easily replaced.
Wide Acceptance : Being a MasterCard product, it’s accepted at a vast number of outlets and ATMs worldwide.
Currency Exchange Rates : Users benefit from competitive exchange rates compared to traditional currency exchange services.
Budget Control : The prepaid nature allows travelers to manage their spending effectively, avoiding the risk of debt.
Fees and Charges : Although the card offers free purchases, there are fees for certain transactions, such as ATM withdrawals and inactivity.
Limitations in Usage : Some countries and establishments may not accept the card, limiting its utility in certain situations.
Reloading Issues : Adding more funds to the card can be less straightforward, especially in remote areas or during non-business hours.
Customer Service Concerns : Some users have reported issues with customer service, particularly in resolving card-related problems quickly.
Comparison with Other Travel Money Options : While the card has many benefits, it may not always be the best option compared to other travel money products, like credit cards with no foreign transaction fees.

Feedback from users generally highlights the convenience and security of the card. However, some have noted the fees and reloading issues as drawbacks. It’s essential to consider both the positive and negative aspects to make an informed decision.

Obtaining the card is a simple process, either online or at a Post Office branch. Users need to load the card with the desired amount and can start using it immediately. For reloading, options include online transfers or visiting a Post Office.

To maximize the benefits of the card:

Keep track of spending and remaining balance.
Be aware of the fees for different transactions.
Have an alternative payment method as a backup.

Other options include other brands of travel money cards, credit cards with no foreign transaction fees, and traditional cash exchange. Each has its pros and cons, depending on individual travel needs and spending habits.

The Post Office Travel Money Card is a valuable tool for travelers seeking a secure and convenient way to manage their funds abroad. While it has several advantages, potential users should also be aware of its limitations and fees.

Q: How does the Post Office Travel Money Card work? A: It’s a prepaid card that you load with currency before traveling. You can use it for purchases and ATM withdrawals anywhere MasterCard is accepted.

Q: Are there any fees associated with the card? A: Yes, there are fees for certain transactions like ATM withdrawals, and there may be inactivity fees if the card is not used for a prolonged period.

Q: How do I load money onto the card? A: You can load money online or at any Post Office branch. The process is simple and can be done in multiple currencies.

Q: What should I do if my card is lost or stolen? A: Contact the Post Office immediately to report the lost or stolen card. They will arrange for a replacement and transfer the balance from the old card.

Q: Can I use the card in any country? A: The card is accepted in most countries worldwide. However, it’s always best to check the specific country’s acceptance before traveling.

Q: How does the card compare to using a regular debit or credit card abroad? A: Unlike regular cards, the Travel Money Card is prepaid, which helps in budget management. However, some regular cards might offer better exchange rates or lower fees, so it’s worth comparing options.

Q: Is the Post Office Travel Money Card a good option for all travelers? A: It depends on individual needs. The card is excellent for those who want a secure, budget-friendly way to carry money abroad. However, for those who travel frequently or to less common destinations, other options might be more suitable.

Expert Tips for Managing Hays Travel Money Effectively

Navigating TUI Travel Money for Better Holiday Finance

John Lewis Travel Money: Convenience and Value Combined

Marks & Spencer Travel Money : Maximizing Value with M&S Travel Money on Your Trips

create unique & memorable travel experiences with VOLodge

About volodge.

1325 Derry Rd E Suite 3, 2nd Floor, Mississauga, ON L5S 0A2, Canada

Post Office Travel Card Review

Travelling is one of the most exciting and liberating experiences out there. Whether you’re jetting off to a far-off destination or just exploring your own country, having the right travel card can make the whole experience easier and more enjoyable.

Are you planning a trip? If so, you may be wondering if the Post Office Travel Money Card is a good option for you. In this article, we’ll take a close look at the Post Office Travel Money Card, how it works, and what you need to know before using it.

By the end of this guide, you’ll have all the information you need to make an informed decision about whether or not the Post Office Travel Money Card is right for your next trip.

Table of Contents

Benefits of Having a Travel Card

First and foremost, travel cards are an excellent way to earn miles and points. This can be incredibly valuable if you are a frequent traveller or want to visit somewhere far off where you’ll have to pay high airfare. Plus, you can use these miles and points to book travel, hotels, flights, vacation packages, and more.

Another major advantage of travel cards is their versatility. As you travel, you’ll have the ability to withdraw cash from ATMs using your card, pay for purchases using your card, and even get roadside assistance on select cards. You’ll also have access to excellent trip cancellation and travel insurance.

Plus, travel cards are typically easier to qualify for than other types of credit cards. This is because many companies view travel cards as a “safe” type of credit. However, having a travel card can also help to improve your credit score.

Post Office Travel Cards: What Are They?

The Post Office Travel card is a Mastercard prepaid card, which can be loaded with a choice of 23 currencies. ATMs are available in more than 200 countries where you can spend and withdraw money.

You can load your account with any currency before travelling and then use it abroad without having to convert your currency.

Post Office Travel offers a contactless card that can be accessed through its app.

Post Office Travel Cards Benefits and Features

Here’s a quick look at the Post Office Travel card’s main features and benefits:

Payments for low-value items can be made quickly and conveniently using contactless technology
Compatible with Apple Pay and Google Pay
With the Travel app, you can manage your card, top it up, transfer currencies, as well as freeze it.
You can choose from 23 different currencies and top it up whenever you need it
Accepted everywhere Mastercard is accepted
Call centre assistance is available 24/7
Whenever there is currency left over, it can be transferred into another currency by using the wallet-to-wallet feature
If you use a local currency supported by your card to spend abroad, there are no fees

Post Office Travel Card Costs

Travel money cards from the Post Office cost nothing to order and no fees apply when you pay for purchases using the currency you hold. Provided your available balance is in a currency accepted by the card, you can shop, dine, and drink without any charges.

When using your card in a country that doesn’t support the currency of your card, you will have to pay a 3% foreign transaction fee. Using your card in Brazil, for example, will result in a 3% foreign transaction fee since the Brazilian Real isn’t a supported currency.

Despite the card’s currency support, you’ll still have to pay ATM withdrawal fees. Each currency has a different ATM fee.

An example would be:

Euro – 2 Euros
Canadian Dollar – 3 Canadian Dollars
US Dollar – 2.5 United States Dollars
Swiss Franc – 2.5 Switzerland Francs
Australian Dollar – 3 Australian Dollars
Pound Sterling – 1.5 Pounds Sterling plus 1.5% commission

Regarding fees, one final note. There is a three-year validity period on all Post Office Travel cards. After your card expires, you will be charged a maintenance fee of £2 per month.

Exchange Rates

Exchange rates fluctuate based on the demand for currencies at the Post Office. Thus, you’ll receive a particular amount of travel money depending on the current exchange rate.

For travel money cards, you can get exchange rates at Post Office branches and on the website. Be sure to remember that rates may differ whether you are purchasing online, by phone, or in person.

In addition to the margin, the exchange rate at the Post Office will probably include a markup. When you search for the rate on Google or currency websites, you’ll most likely get an accurate one. Consequently, a margin will reduce the amount you receive when exchanging EUR, USD, or another currency.

A Post Office Travel Money company profits by offering its customers a better rate than the base rate. U.K. pounds are converted into U.S. dollars at a rate of 1.23 dollars per pound, for example.

If you exchange £400 through Post Office Travel Money, you can get 1.18 USD per pound. In this case, there is a difference of £16 or 4%. Exchange rates are better when you exchange large sums of money .

Exchange Rates for In-Branch Travel Money

According to the Post Office, in-branch exchange rates are determined by many factors, including branch location, competitor pricing, convenience, etc. The company will always strive to offer the best possible rate within these parameters. Online orders/distribution is the cheapest method for many retailers, as they can use centralised packing costs. Because of this, online exchange rates are always better than branch rates.

Comparing Post Office Travel Money Rates to Other Providers

There are several new services that it’s worth comparing directly to Post Office Travel Money.

Online-Only Banks

There have been several purely mobile banks launched in recent years both in the UK and across Europe. With services like Monzo, N26, Revolut, Monese, or Bunq, consumers can access a wide range of banking options.

Each of these modern financial institutions provides services such as money transfer agencies and international travel cards, and it makes sense to compare them with Post Office Travel Money.

For example, Monzo facilitates international money transfers through the popular exchange company Wise. For example, when sending a thousand pounds to a Swedish account using Monzo/Wise, the recipient receives 12,103 Swedish crowns versus 11,546 with Western Union, a difference of around 5%.

Other Currency Providers

It may also be possible to transfer money at a better rate in some countries. Using Xendpay, you could send 500 pounds to Saudi Arabia, and the beneficiary would receive 2,289 Saudi Riyals instead of 2,158 Saudi Riyals with Post Office Travel Money.

Supported Currencies

Prepaid travel cards from Post Office can be loaded with any of the following 23 currencies:

CAD – Canadian dollar
JPY – Japanese yen
USD – US dollar
AUD – Australian dollar
CHF – Swiss franc
AED – UAE dirham
CNY – Chinese yuan
DKK – Danish kroner
PLN – Polish zloty
CZK – Czech koruna
ZAR – South African rand
GBP – Pound sterling
TRY – Turkish lira
HKD – Hong Kong dollar
THB – Thai baht
HRK – Croatian kuna
SGD – Singapore dollar
HUF – Hungarian forint
SEK – Swedish kronor
SAR – Saudi riyal
NOK – Norwegian krone
NZD – New Zealand dollar

Sending Money With the UK Post Office

Many Post Office branches and their website offer Post Office Travel Money. They offer convenient and quick foreign exchange services. They are useful for local currency exchanges because they are so widely available. Post Office services like international money transfers and travel cards offer additional options for sending and spending overseas.

How to Get and Use a Post Office Travel Card?

Post Office travel cards are only available to UK residents over 18 years old.

Ordering Your Card

To order a Post Office Travel card, you can do one of three things:

You can order through the Post Office Travel app
Visit the Post Office website to apply online
Get your card at your local Post Office. It will be necessary to bring photo identification, like a passport or driver’s licence

Your card should be available immediately if you apply at a branch. Your card will be delivered within two to three days after you apply online or via the app.

Card Activation

It’s necessary to activate your travel card before you can use it. You’ll find detailed instructions in your welcome letter.

Using Your Card

ATMs and online sites that accept MasterCard accept Post Office travel cards, too. If you are buying something in person, you’ll need your PIN to verify your purchase and possibly your signature if the Chip and PIN system is not widely available in the country.

In some countries, contactless payments are also allowed for small amounts, although the rules and limitations vary.

According to its terms and conditions, you should not use your Post Office card in certain situations.

Some of them include:

Tolls on the road
Petrol pumps with self-service
Deposits for car rentals or hotels
Airline or cruise ship transactions

Adding Money to Your Card

With the Post Office Travel app, you can add money to your card easily. Additionally, you can add money at a local branch or on the Post Office website.

Buying Back Currencies

Having unused currency on your card gives you a few options. You may be able to withdraw cash at your local Post Office branch or ATM, but there may be a fee.

Wallet-to-wallet transfers are also available in the app. You can transfer unused balances from one currency to another. In preparation for your next trip to Europe, you can convert unused USD into EUR.

Each currency listed above can be topped up for between fifty pounds and five thousand pounds on your card. Your card can hold up to ten thousand pounds, as well as carry out transactions of up to thirty thousand pounds annually.

Different currencies have different limitations on cash withdrawals. For example, in a single transaction, you may withdraw up to 450 euros or 500 dollars.

App Overview

On Google Play and the App Store, you can download the Post Office Travel app for free. With the app, you can activate and order your card, check your balance, add money to it, and more.

In addition to transferring leftover currency between wallets, it’s possible to convert it to another currency you prefer by using the new wallet-to-wallet feature.

Furthermore, you can book airport parking, purchase travel insurance through the app, and use other features.

Contacting the Post Office

If you need assistance, you may reach the contact centre by dialling 0344 335 0109 in the United Kingdom or 0044 20 7937 0280 from abroad. Customer service is available each day of the week at any time of the day.

In addition, you can reach Customer Services at the Post Office in the following ways:

Postal mail at PO Box 3232, Cumbernauld, G67 1YU, Post Office Travel Card
Send an email to [email protected]

Post Office Travel Card: FAQs

Here are some common travel card problems you might encounter.

When I lose or damage a card, what do I do?

Post Office currency cards are easy to replace if lost or damaged. Your card will be blocked, and another one will be sent to you. App users can also freeze their cards.

How should I deal with a declined or blocked card?

The first thing you need to do is ensure that you have enough money in your account via the app. If you don’t have enough money in your account to purchase your item, call the customer care centre.

If I forget my PIN, what should I do?

Call the customer service centre if you cannot remember your travel money card PIN. If you need a new one, they can issue it for you.

My card is about to expire. What should I do?

A new card should automatically be sent to you. You can call the contact centre if it hasn’t arrived after the expiration date, and they’ll issue you another.

Post Office Prepaid Travel Card Summary

Travel cards from the Post Office are handy if you want to keep your money safe while you’re away from home. The convenience of not carrying cash around with you and not having to change money during your trip will make your trip much more enjoyable.

Because it’s a contactless card, you can pay in local currencies quickly and easily. This helps you budget because you can only spend what’s on it.

If you travel frequently or take multi-destination holidays, the card is convenient since you can store 23 currencies on it. A card that supports a variety of currencies might be more useful if you love exploring far-flung areas.

The exchange rate is a drawback to take into account. Post Office rates may be competitive (compared to airport exchange rates, for example), but they will likely include a margin or markup. ATMs also charge fees when you use your card.

Comparing other travel money cards could help you find a better deal, so make sure to shop around.

by Matt Woodley

Skip navigation
Find a branch
Help and support

Log into your account

Credit cards
International money transfer
Junior ISAs

Travel and Insurance

Car and van insurance
Gadget insurance
Home insurance
Pet insurance

Travel Money Card

Parcels Online

For further information about the Horizon IT Scandal, please visit our corporate website

Travel Money

A safe-to-use, prepaid, reloadable, multi-currency card that’s not linked to your bank account

No charges when you spend abroad*

Make contactless, Apple Pay and Google Pay™ payments

Manage your account and top up or freeze your card easily with our Travel app

*No charges when you spend abroad using an available balance of a local currency supported by the card.

Win £5000 with Post Office Travel Money Card

A chance to win £5000 when you top up a new or existing Travel Money Card*. Offer ends 12 May

*Exclusive to travel money cards. Promotion runs 4 March to 12 May 2024. 1 x £5,000 prize available to be won each week. Minimum equivalent spend of £50 applies.

Why get a Travel Money Card?

Carry up to 22 currencies safely.

Take one secure, prepaid Mastercard® away with you that holds multiple currencies (see ‘common questions’ for which).

Accepted in over 36 million locations worldwide

Use it wherever you see the Mastercard Acceptance Mark – millions of shops, restaurants and bars in more than 200 countries.

Manage your card with our travel app

Top up, manage or freeze your card, transfer funds between currencies, view your PIN and more all in our free Travel app .

It’s simple to get started

No need to carry lots of cash abroad. Order a Travel Money Card today for smart, secure holiday spending.

Order your card

Order online, via the app or pick one up in branch and load it with any of the 22 currencies it holds.

Activate it

Cards ordered online and in-app should arrive within 2-3 working days. Activate it by following the instructions in your welcome letter.

It’s ready to use

Spend in 36 million locations worldwide, and top up and manage your card in the app or online.

Stay in control

Manage your holiday essentials together in one place on the move, from your Travel Money Card and travel insurance to extras like airport parking.

New-look travel app out now

Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed .

Order a Travel Money Card

Order your card online – or through the Post Office travel app – and we'll deliver it within 2-3 days. Just activate it and go.

Need it quick? Visit a branch

Pick up a Travel Money Card instantly at your local Post Office. Bring a valid passport, UK driving licence or valid EEA card as ID.

Need some help?

We’re here to help you make the most of your Travel Money Card – or put your mind at ease if it’s been lost or stolen

Lost or stolen card?

Please immediately call: 020 7937 0280

Available 24/7

To read our FAQs, manage your card or contact us about using it:

Visit our Travel Money Card support page

Common questions

How can i order my card.

There are three ways that you able to obtain a Travel Money Card, each very simple.

Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card.

Via our travel app: you can order and store up to three Travel Money Cards in our free travel app . Delivery will take 2-3 working days.
Online: follow our application process  to order your card online. Your card will take 2-3 working days to be delivered. Once it arrives you can link it to our Travel app to manage on the go.
In branch: simply find a nearby Post Office branch and pop in to get your Travel Money Card there. Please remember to take a valid passport, UK driving licence or a valid EEA card in order to obtain your card, and you can take it away the same day.

Whichever way you choose to order your card, don't forget to activate it once it arrives. Full details of how to activate your card will be provided in your welcome letter, to which your card will be attached if it’s been sent in the post.

How do I use my card?

Travel Money Card is enabled with both chip & PIN and contactless, so you can make larger and lower-value value payments with it respectively. For convenience, you can also add it to Apple Pay and Google Wallet.

You can load it with between £50 and £5,000 (see more on load limits below). You can use it to pay wherever the Mastercard Acceptance Mark is displayed. And you can withdraw cash with it at over 2 million ATMs worldwide (charges and fees apply, see 'Are there top-up limits?' below).

Your Travel Money Card is completely separate from your bank account so it’s a safe and secure way to pay while you’re abroad.

How can I manage my card?

After you've activated your card, you can manage it using our travel app or via a web browser. You can check your recent transactions, view your PIN, transfer funds between different currency ‘wallets’, top up your card, freeze your card and more.

Our travel app brings together travel essentials including holiday money, travel insurance and more together in one place. As well as managing your Travel Money Card you can buy cover for your trip, access your policy documents on the move, book extras such as airport parking and hotels, and find your nearest ATM while overseas or Post Office branches here in the UK.

Which currencies can I use?

The Post Office Travel Money Card can be loaded with up to 22 currencies at any one time. You can top up funds on the card and transfer currencies between different ‘wallets’ for these currencies easily in our travel app or online.

Currencies available:

EUR – euro
USD – US dollar
AUD – Australian dollar
AED - UAE dirham
CAD – Canadian dollar
CHF – Swiss franc
CNY – Chinese yuan
CZK – Czech koruna
DKK – Danish krone
GBP – pound sterling
HKD – Hong Kong dollar
HUF – Hungarian forint
JPY – Japanese yen
NOK – Norwegian krone
NZD – New Zealand dollar
PLN – Polish zloty
SAR – Saudi riyal
SEK – Swedish Krona
SGD – Singapore dollar
THB – Thai baht
TRY – Turkish lira
ZAR – South African rand

What are the charges and fees?

Full details of our charges and fees can be found in our   Travel Money Card terms and conditions .

The Post Office Travel Money Card is intended for use in the countries where the national currency is the same as the currencies on your card. If the currency falls outside of any of the 22 we offer on your card, you’ll be charged a cross-border fee. For example, using your card in Brazil will incur a cross-border fee because we do not offer the Brazilian real as a currency.

Cross border fees are set at 3% and are only applicable when you use your currency in a country other than the ones we offer.

For more information on cross border fees, please visit our cross border payment page.

There are no charges when using your card in retailers in the country of the currency on the card. This means that a €20 purchase in Spain would cost you €20 and will be deducted from your euro balance.

To avoid unnecessary charges to your card, wherever asked, you should always choose to pay for goods or withdraw cash in the currencies of your card. For example, if you are using the card in Spain you should always choose to pay in euro if offered a choice; choosing to pay in sterling (GBP) in this example would allow the merchant to exchange your transaction from euro to sterling. This would mean your transaction has gone through two exchange rate conversions, which will increase the total cost of your transaction.

For loads in Great British pounds, a load commission fee of 1.5% will apply (min £3, max £50). A monthly maintenance fee of £2 will be deducted from your balance 12 months after your card expires. Expiration dates can be found on your TMC; all cards are valid for up to 3 years.

A cash withdrawal fee will be charged when withdrawing cash from a UK Post Office branch or from any ATM globally that accepts Mastercard.

We have listed all available currencies and their associated withdrawal limits and charges below:

EUR – euro Max daily cash withdrawal: 450 EUR Withdrawal charge: 2 EUR

USD – US dollar Max daily cash withdrawal: 500 USD Withdrawal charge: 2.5 USD

AED – UAE dirham Max daily cash withdrawal: 1,700 AED Withdrawal charge: 8.5 AED

AUD – Australian dollar Max daily cash withdrawal: 700 AUD Withdrawal charge: 3 AUD

CAD – Canadian dollar Max daily cash withdrawal: 600 CAD Withdrawal charge: 3 CAD

CHF – Swiss franc Max daily cash withdrawal: 500 CHF Withdrawal charge: 2.5 CHF

CNY – Chinese yuan Max daily cash withdrawal: 2,500 CNY Withdrawal charge: 15 CNY

CZK – Czech koruna Max daily cash withdrawal: 9,000 CZK Withdrawal charge: 50 CZK

DKK – Danish krone Max daily cash withdrawal: 2,500 DKK Withdrawal charge: 12.50 DKK

GBP – Great British pound Max daily cash withdrawal: 300 GBP Withdrawal charge: 1.5 GBP

HKD – Hong Kong dollar Max daily cash withdrawal: 3,000 HKD Withdrawal charge: 15 HKD

HUF – Hungarian forint Max daily cash withdrawal: 110,000 HUF Withdrawal charge: 600 HUF

JPY – Japanese yen Max daily cash withdrawal: 40,000 JPY Withdrawal charge: 200 JPY

NOK – Norwegian krone Max daily cash withdrawal: 3,250 NOK Withdrawal charge: 20 NOK

NZD – New Zealand dollar Max daily cash withdrawal: 750 NZD Withdrawal charge: 3.5 NZD

PLN – Polish zloty Max daily cash withdrawal: 1,700 PLN Withdrawal charge: 8.5 PLN

SAR – Saudi riyal Max daily cash withdrawal: 1,500 SAR Withdrawal charge: 7.50 SAR

SEK – Swedish Krona Max daily cash withdrawal: 3,500 SEK Withdrawal charge: 20 SEK

SGD – Singapore dollar Max daily cash withdrawal: 500 SGD Withdrawal charge: 3 SGD

THB – Thai baht Max daily cash withdrawal: 17,000 THB Withdrawal charge: 80 THB

TRY – Turkish lira Max daily cash withdrawal: 1,500 TRY Withdrawal charge: 7 TRY

ZAR – South African rand Max daily cash withdrawal: 6,500 ZAR Withdrawal charge: 30 ZAR

Are there top-up limits?

Yes, all currencies have top-up limits and balances. See full information below, which is applicable to all currencies available on the Travel Money Card.

Top-up limit: minimum £50 – maximum £5,000
Maximum balance: £10,000 at any time, with a maximum annual balance of £30,000
Read more Travel Money Card FAQs

Other related services

Couple dining outdoors in Athens holding wine glasses looking out to ruins

Knowing how much to tip in a café, restaurant, taxi or for another service can ...

A view of houses near the coast, against a blues sky

Post Office Travel Money unveils the first Islands in the Sun Holiday Barometer ...

A white cruiser sits in the sunset-lit waters of Cape Town harbour, with the famous Table Mountain in the background

Long-haul destinations offer the best value for UK holidaymakers this year, ...

Beach balls, spades, a mat and cooler bag bundled together

To avoid currency conversion fees abroad, always choose ‘local currency’ ...

father and daughter packing things in their car for a trip

If you’re driving in Europe this year, Andorra’s your best bet for the cheapest ...

One of the joys of summer are the many music festivals playing across the ...

Prepaid currency cards are a secure way to make purchases on trips abroad. They ...

For the first time in 16 years of our reports, Lisbon is not only the cheapest ...

Young family of four walking along a sandy beach with waves to their left

The nation needs a holiday. And, with the summer season already underway, new ...

scenic view in Vietnam with trees, mountains and a boat in the sea

Hoi An in Vietnam is still the best-value long haul destination for UK ...

Our annual survey of European ski resorts compares local prices for adults and ...

A pair of green sunglasses laid on top of a pink flip flop on top of a blue blanket

Travelling abroad? These tips will help you get sorted with your foreign ...

Man with rolled sleeve taking item from backpack on another man walking in ahead in a street

We all look forward to our holidays. Unfortunately, though, more and more ...

Two women laughing, enjoying each other's company, behind them, the sea view from above

The nation needs a holiday, and Brits look set to flock abroad this year. The ...

Woman wearing backpack holding a camera taking a photo in a street

Thinking of heading off to Europe for a quick city break, but don’t want to ...

The big wheel on the the left and a Christmas tree on the right at night

Kickstarting your festive prep with a short getaway this year? The Post Office ...

Find out more information by reading the  Post Office Travel Money Card's terms and conditions .

Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. 900412). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Post Office and the Post Office logo are registered trademarks of Post Office Limited.

Post Office Limited is registered in England and Wales. Registered number 2154540. Registered office: 100 Wood Street, London, EC2V 7ER.

These details can be checked on the Financial Services Register by visiting the  Financial Conduct Authority website  and searching by Firm Reference Number (FRN).

Investing & super
Institutional
CommBank Yello
NetBank log on
CommBiz log on
CommSec log on

Help & support

Manage your Travel Money Card

Here's how to get the most from your Travel Money Card.

Activate and set a PIN

Once you’ve got your Travel Money Card, activate and set a PIN online in NetBank or under Cards in the CommBank app and load at least AUD 50, or currency equivalent, to get started.

You’ll also get a back-up card to use if your main one is ever lost or stolen. Here’s how to let us know if that happens .

Load and reload currency

There are 3 ways to load currency on to your Travel Money Card:

NetBank & the CommBank app: Transfer money from your eligible CommBank account to your card in NetBank or the CommBank app
Using BPAY: Enter the Biller Code 113167 then your customer reference number (your 16-digit Travel Money Card number). The money may take two to three working days to appear on your card.
At a CommBank branch: Find your nearest branch

You can load up to 13 currencies at a maximum value of AUD 50,000 (or foreign currency equivalent) on your Travel Money Card at any one time.

Reload in NetBank and the CommBank app on the go, wherever you are. Check our fees & charges .

Set or change a currency order

The currency order determines which currency is used to pay for things. The local currency is automatically selected when you pay for something, if it’s loaded on your card.

If you don’t have enough local currency to cover the payment then the next available currency is checked.

Here’s how it works.

You have loaded three currencies on your card 1) USD 2) GBP 3) NZD. A purchase costs NZ$100 but you only have a balance of NZ$50. Your card will check if you have enough USD to pay because that currency is first in the currency order. If you don’t have enough USD then GBP will be checked because that’s second in your currency order.

If no currency can pay the transaction in full, your card will be declined.

Check and change your currency order in NetBank (Select account then Change Currency Order) or the CommBank app (Select Account then Account Settings and tap Set currency order)

Extra perks with your Travel Money Card

Save and get access to Visa ® travel perks and offers including personalised deals on hotels, travel, entertainment, music, food and film - available when you have a Travel Money Card.

Discover Visa offers & perks

Get balance alerts. Track spending.

Alerts when balance is low.

We’ll tell you when your balance is low, so you can reload currency before it runs out. Opt in for free alerts .

Track spending

In NetBank and in the CommBank app under View accounts then Travel Money Card
Call our team 24/7 on 1300 660 700 or + 612 9999 3283 from overseas (reverse charges accepted)

Daily transaction limits

It’s important to be aware of daily transaction limits.

Maximum value of purchases per day: Unlimited, however no more than your available balance.

Maximum amount you can withdraw from ATMs per day: AUD 2,500 or foreign currency equivalent. However, most ATM operators have a limit on how much you can withdraw from an ATM per transaction which may be less than our maximum.

Maximum amount you can withdraw over the counter per day: AUD 2,500 or foreign currency equivalent.

If someone asks why the card doesn’t have your name printed on it point out that it’s a prepaid card and you’ve signed the back of the card. They can use your signature to verify the transaction.

Valid for 4 years. Request a new one.

Your Card Expiry Date is printed on the front of your card – it’s valid for 4 years. When it expires, your card isn’t automatically reissued.

Renew your card 6 months before it expires (and up to 3 months after it’s expired) in NetBank, the CommBank app or at your nearest branch . Your balance will be automatically transferred to your new card at no additional cost.

When you ask us to reissue an expiring or expired Travel Money Card, your existing one (and back up card) will stop working immediately.

If you don’t renew within 3 months after it’s expired, you’ll no longer be able to access your account in NetBank or the CommBank app.

Security & support

Purchase security insurance cover.

Purchase Security Insurance provides cover for items purchased on your Travel Money Card that are lost, stolen or damaged within 90 days of purchase.

Terms, Conditions, limits and sub-limits do apply. Read more in our Purchase Security Insurance Information Booklet (PDF) .

If you want to make a claim, call Cover-More on 1300 467 951 within Australia or +612 8907 5060 from overseas Mon - Fri, 8am - 5pm and Sat 9am - 4pm(Sydney/Melbourne time). Call charges may apply.

Problems with your card

If you are overseas and your card doesn't work at a particular merchant or ATM make sure you’re using:

The correct PIN (some countries require a 6 digit PIN - you must add ‘00’ after entering your 4 digit PIN)
An activated card
A Visa or Mastercard ATM (it won’t work otherwise)

If none of these then you may be trying to withdraw more than your available balance, exceeding your daily usage limit or exceeding the ATM withdrawal limit as set by the local ATM provider. Log on to NetBank or the CommBank app to check your balance.

If you have checked all of these things and the card is still not working, please contact us on +61 2 9999 3283 (reverse charges accepted).

What to do if you’ve lost your card or it’s stolen

If you’ve lost your Travel Money card, or you think it might’ve been stolen, we can have an emergency replacement card sent to you anywhere in the world.

You may also be eligible for an Emergency Cash Advance, giving you access to cash within 24-48 hours (often on the same day).

Call us in an emergency on:

1300 660 700 within Australia
+61 2 9999 3283 from overseas (reverse charges accepted)

When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.

We can help

Your questions answered

Find your nearest branch

Things you should know

If there is any money remaining in your Travel Money Card account three months after your Cards expire, we’ll close your account and convert your balance to AUD using the CommBank Retail Exchange Rate at the time of the conversion. You can claim this money by filling out a claim form at any CommBank branch.

If you haven’t claimed this money within seven years after your account closes, we’ll transfer your balance to the Commonwealth Government’s unclaimed monies fund. You can apply to have this money returned to you at anytime by visiting a CommBank branch.

You are using an outdated browser. Please upgrade your browser to improve your experience.

Most popular currencies. Online rates vary compared to in-store. Rates subject to change throughout the day. Even better rates over AU$2,000.

Important note about purchasing a Travelex Money Card

For this reason, Travelex Money Card cannot be bought as a gift for someone else.

Ways of topping up

1. Top-up via the Travelex website . Note that you must use your unique reference number when paying or the transfer may be delayed.

2. Top-up via the Travelex Money App . Note that you must use your unique reference number when paying or the transfer may be delayed.

3. Top-up in a Travelex store .

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount. You must make payment using your own account.

MasterCard Biller Code: 184416 Reference No: your 16 digit Travelex Money Card number

Funds will be allocated to your default currency. To check your default currency login to your account.

Top ups will generally take two business days to be processed however may take longer if the payment is not made before 2pm on a business day Australian Eastern Standard Time.

Is Travelex Money Card a Gift card?

Travelex Money Card cannot be bought as a gift for someone else as the name on the order details must match the name on the payer’s bank account, debit or credit card.

What is a Travelex Money Card?

Travelex Money Card is a contactless prepaid Mastercard® currency card, designed for overseas use. Charges for use in the Australia will apply - for more information, please visit travelex.com.au/travel-money-card for the fees and limits. You can load multiple currencies onto your Travelex Money Card before you travel, and then use it in millions of ATMs worldwide to access your money quickly and safely. You can also pay for goods and services online and in stores worldwide.

How does Travelex Money Card compare with other FX products?

The Travelex Money Card is a convenient and safe way of carrying your travel money overseas, offering all the peace of mind and security you need from a travel card. Pre-loading your Travelex Money Card gives you more control of your travel budget than a standard debit or credit card, and given we do not levy any international ATM or transaction fees on purchases, it’s easier to manage your overseas spending. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

What happens if I have a Cash Passport?

We’ve replaced the prepaid card that we sell in this country with the enhanced and renamed Travelex Money Card. If you choose to buy a Travelex Money Card and already have an existing Cash Passport, you'll need to transfer the balance on your Cash Passport to your Travelex Money Card within 30 days of the purchase of the Travelex Money Card. The Travelex Money Card is an enhanced product with contactless functionality. To find out more about the benefits of the Travelex Money Card, visit Travelex.com.au/travel-money-card . It’ll still have the same security, won’t be linked to your bank account and is still Chip and PIN protected. However, if you don't want to purchase the Travelex Money Card, you can still use your existing Multi-currency Cash Passport. Please note, we're no longer selling Cash Passports.

Getting started

How do i get a travelex money card.

You can purchase a Travelex Money Card from any Travelex store or online and collect from a Travelex store in Australia. You’ll be provided with an active and ready-to-use card on the spot. In-store rates vary compared to purchasing online.

Who can apply for a Travelex Money Card?

The Service is available to individuals aged 14 and over, online and in-store.

How many cards can I get?

You can only hold one card in your name at any one time.

If you choose to buy a Travelex Money Card and already have an existing Cash Passport, you'll need to transfer the balance on your Cash Passport to your Travelex Money Card within 30 days of the purchase of the Travelex Money Card.

Will my name be on the card?

A Travelex Money Card purchased or collected in-store will not have your name on it. However, if you order it online and get it delivered to your home, the card will have your name printed.

What if I’m a non-resident?

If you’re a non-resident, you’re still able to purchase a Travelex Money Card, but you’ll need valid government issued photo ID with an Australian address.

Can I purchase a Travelex Money Card if I am under the age of 18?

Yes, you need to be 14 or over to purchase a Travelex Money card online or in-store.

Can I request an Additional Emergency card?

This is no longer available.

How do I find out about the Travelex Money Card platinum benefits?

You can find out all about the platinum benefits of the Travelex Money Card here .

What is My Account?

My Account is an online card services tool, where (once you register your Travelex Money Card) you can check your balance, obtain a PIN reminder, move money from one currency to another, review your transaction history and balances. To register for My Account, simply go to the My Account link , select New Registration and follow the instructions on the screen to register your card. You can login to your My Account here . You can find international contact numbers here .

How do I register my card in My Account?

Click on the link for My Account , select New Registration and simply follow the instructions on the screen. You can login to your My Account here . If you have any issues please call Card Services 24 hours a day, seven days a week. You can contact Card Services here.

What do I do if I can’t access My Account?

If you’re having difficulty registering your card, please contact Card Services 24 hours a day, seven days a week. You can contact Card Services . Your Travelex Money Card will be active and ready to use as soon as you purchase it, regardless of whether you’ve registered for My Account or not.

How do I activate my card?

If you purchase your Travelex Money Card in one of our Travelex stores, then it’s activated at the time of collection. If you purchase your Travelex Money Card online and are collecting your online order from a Travelex store, your card is activated at the time of collection.

Why is the date of my top-up different to the actual time I topped-up my card?

Top-up transactions are shown in the time and date in the USA. Please make sure to keep this in mind when checking transactions in your account’s transaction history.

Managing card & PIN

Do i need a pin with my travelex money card.

Yes, you’ll need your 4 digit PIN to use your card overseas at an ATM and for most purchases.

If you’ve forgotten your PIN, either go to your My Account online for a PIN reminder or call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

How do I get the PIN?

When purchasing and collecting your card at a Travelex store, your PIN number is given to you along with your card.

If you've ordered a Travelex Money Card home delivery, please call the Card Services activation line to activate your card and reveal your PIN number. You will find the telephone number on the back of the card.

You can retrieve your PIN by downloading and logging into the Travelex Travel Money Card Mobile App. Click on the bottom of the App screen: Card > PIN > Enter Unique Passcode or biometrics > PIN Revealed. Please ensure nobody else can see your screen before tapping on PIN reveal. Your PIN will be available for 30 seconds.

Can I change my PIN?

The PIN can be changed at ATMx. For security purposes, you should not keep your PIN written anywhere near your Cards. If you forget your PIN, you can check it via the app . You can also obtain a PIN reminder by calling Mastercard Prepaid and answering the security questions you supplied on your application or by going to ‘My Account’ and following the prompts. this link to see a RediATM locator to find your nearest ATM and follow the prompts on screen. -->

What happens if I've forgotten my PIN?

You can get a PIN reminder by selecting the 'PIN reveal' option in My Account online. You can login to your My Account here .

Alternatively, you can call Card Services and select the PIN option, 24 hours a day, 7 days a week. You can find contact numbers here .

You can retrieve your PIN by downloading and logging into the Travelex Travel Money Card App. Click on the bottom of the app screen: Card > PIN > Enter Unique Passcode or biometrics > PIN Revealed. Please ensure nobody else can see your screen before tapping on PIN reveal. Your PIN will be available for 30 seconds.

How can I check my balance and move money between currencies?

The quickest and easiest way to check your balance is in the Travelex Money app – find out more here .

You can also check your balance, view your transaction history, get a PIN reminder and move money between currencies as soon as you've registered your card in My Account online, as well as by calling Card Services.

Call Card Services, 24 hours a day, 7 days a week. You can find contact numbers here .

How do I Freeze & Unfreeze my card?

Open the Travelex Money App, and log in to your account with the card details from the card you wish to freeze. Tap card at the bottom, to go to card management screen. Tap to Freeze and Unfreeze your card.

That’s it! You will see the card screen change to reflect that your card is now frozen. Simply tap unfreeze, to use your card again.

What’s the difference between Card Freezes and reporting my card lost or stolen?

When you report your card as lost or stolen, it will be cancelled and a new one will be ordered. You won’t need to do this with Card freezes; they are temporary, so you can switch them on or off as you need.

I have more than one card, how do I apply card management functions to them?

If you have an additional cards, please log in to the Travelex Money app using the credentials from the card you wish to apply the card management features to.

Using the Card

Does the travelex money card have a mobile app.

The Travelex Money Card has a mobile app, making it really easy to have your finger on your balances and to top up your Travelex Money Card within seconds, wherever you are in the world. To download the Travelex money app please click here for iPhone or here for android.

What is contactless?

Travelex Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases of under GBP30. No signature or PIN is required. Just tap your card against the reader and go. For more information, please visit https://www.mastercard.com.au/en-au/consumers/features-benefits/contactless.html. Please note, transaction limits are subject to change and different transaction limits will apply in different countries.

What is the maximum amount I can spend on the card each day?

The maximum limit that you can spend in any 24 hour period is AU $15,000 (or currency equivalent) across transactions made via point of sale, internet and phone transactions.

What if I don’t have enough of the currency I need?

The great flexibility of the Travelex Money Card means that as long as you have more than one currency loaded, your card will automatically select the next available currency, in the following order: Australian dollars, US dollars, euros, British pounds, New Zealand dollars, Thai baht, Canadian dollars, Hong Kong dollars, Japanese yen and Singapore dollars. The funds will be debited from the balance of each currency, starting with your home currency, in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using daily rate determined by Mastercard. The order or priority can’t be changed. If you have insufficient funds of the currency you need, or you don’t have the currency of the country you are visiting on your card, you can still use your card to make a payment. The Travelex Money Card will automatically convert the amount of the transaction from local currency into the currency/ies available on your card, in the order described above, at an exchange rate determined by Mastercard on the day the transaction is processed (please see the fees and limits section for more details).

What is my default currency and how do I change it?

Your default currency is the currency you set in My Account - it’s automatically set at the home currency of the country where you purchased your Travelex Money Card. You can login to your My Account here . You can only set one default currency at a time, but you can change it in your My Account at any time.

Which currencies can I load my Travelex Money Card with?

The Travelex Money Card can be loaded or topped up using Australian dollars. Your dollars will be added to your card, or converted (at an exchange rate determined by Travelex) and loaded into (up to) 9 additional currencies: British pounds, euros, US dollars, Canadian dollars, New Zealand dollars, Hong Kong dollars, Singapore dollars, Japanese yen and Thai baht. You can move money between the currencies on your card at your convenience, 24 hours a day, 7 days a week via My Account . You can login to your My Account here . For this, you will be charged the Travelex Currency to Currency foreign exchange rate, which is determined by us. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another.

How do I move money between currencies?

You can move money between currencies by logging into your My Account online. When you move money from one currency to another, the Travelex Currency Transfer fee will be applied. You can login to your My Account here . You can also call Card Services to do move money between currencies - you can find contact numbers here Please see the fees and limits section for more.

Which currency will be used for a transaction?

If you’ve loaded the currency of the country you’re visiting, your card will use that currency. If you don’t have enough local currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority specified below until the sufficient amount is found: Australian dollars, US dollars, British pounds, euros, Canadian dollars, New Zealand dollars, Japanese yen, Singapore dollars, Hong Kong dollars and Thai baht. Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard.

What do I do when asked if I want to pay for my transaction in ‘My local home currency’ instead of the local currency of the country? (DCC)

Some foreign retailers and ATM operators give cardholders the choice of paying in either the currency of the country they’re visiting or in their own local home currency. If you’ve loaded funds in the currency of the country you’re in, we recommend that you don’t choose to pay in your local home currency and you should pay in the currency of the country you’re in instead. If you opt to pay for a transaction in a currency other than the local currency, you may incur additional cost.

What if I am visiting a country and do not have the right currency on the card?

You can still use your Travelex Money Card to make a payment if you don’t have the currency of the country you’re visiting on your card. Where you don’t have a balance in the currency of the transaction, your card will be debited according to the predetermined default order of priority, which is as follows: Australian dollars, US dollars, British pounds, euros, Canadian dollars, New Zealand dollars, Japanese yen, Singapore dollars, Hong Kong dollars and Thai baht. Funds will be debited from the balance of each currency in this order until the relevant transaction amount has been satisfied. Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard.

Can I get cash back when making a purchase?

No, but you’ll be able to get cash from ATMs. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

Can I use the Travelex Money Card online to make purchases?

Yes, you can use your card to shop online from any merchant that accepts Mastercard Prepaid. As long as you have the correct currency on the card that the online site trades in, a currency conversion won’t be required. Please note: your card will use the currency of the online site. If you don’t have enough of that site’s trading currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority until the sufficient amount is found. Transactions and fees that require a currency conversion are calculated using the Mastercard® foreign exchange rate.

How do I change my address for Travelex Money Card?

Please call Card Services if you need to change your home address. You can find contact numbers here .

Can I register for SMS text alerts?

SMS services are currently not available to Travelex Money Card cardholders.

When does the Travelex Money Card expire?

Your card will expire on the date given on the front of the card. Upon expiry you’ll still be able to obtain a refund of the balance in accordance with the Agreement, or you may choose to transfer the remaining funds to a new card. You may be charged for this service.

What if I still have funds on my Travelex Money Card and it has expired?

If you don't wish to keep the funds for further trips or shopping online, please go into a Travelex Store or online at Travelex.com.au to have the funds returned to you in Australian dollars.

Can I get access to emergency cash?

Once you’ve contacted Card Services to report your lost or stolen card, we can arrange your emergency cash in the local currency (up to the value remaining on the card and subject to availability) anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours). Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

What is pre-authorization?

Whilst your card is really adaptable, it’s not suitable for everything. When you use your card as a deposit with car rental companies, hotels or cruise lines, they may require authorisation of an amount larger than the transaction as a guarantee of payment. Although you will only be charged for the actual and final amount of the transaction, any additional amount that is included in the initial authorization will be unavailable to you until the final transaction settles. Therefore, we do not recommend transactions that could create larger authorizations in which case the funds could be unavailable to you for a period of time. You can of course use your card to settle your final bill.

Will pre-authorisations be applied to transactions on my Travelex Money Card?

Some businesses may require pre-authorisation of the estimated bill (for example, deposits) – these are usually hotels, car rental businesses and cruise ships. In this case, the estimated amount of the bill will be temporarily unavailable. After the final bill is paid, it may take up to 30 days before the pre-authorised amount is available again. Not all businesses will accept your card as a means of pre-authorising payment. We recommend that you don’t use your Travelex Money Card for pre-authorisations. You can of course use your Travelex Money Card to settle your ﬁnal bill.

How do I close my Travelex Money Card?

You can call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

Are there any countries or geographical regions the Travelex Money Card won’t work in?

Yes, there are a few countries and geographical regions where it’s not possible to use your Travelex Money Card. If you attempt to withdraw cash from a cash machine or use your card at merchants in any of these countries or geographical regions, your request will be declined. The countries and geographical regions currently affected are: Iran, North Korea, Sudan, Syria, Russia as well as Donetsk, Luhansk and Crimea. Additionally, all Mastercard’s will not work at Russian merchants or ATMs.

What happens if I do not have sufficient funds available in the relevant currency to cover the value of the transaction plus the tolerance amount?

If the value of the transaction plus the tolerance percentage or flat amount exceeds the relevant available currency balance on the card, the remaining amount will be funded by converting that amount into the next available currency in the order of priority. The exchange rate used is the rate determined by Mastercard to be the wholesale rate in effect on the day the transaction is authorised by the merchant plus the foreign exchange fee.

What happens if I do not have sufficient funds available in my total available Card Fund to cover the value of the transaction plus the tolerance amount?

If you do not have sufficient funds available in your total available Card Fund to cover both the value of the transaction plus the tolerance amount, the transaction may be declined.

For example, you have lunch at a restaurant and the total bill is US$50.00. You only have US$50.00 on your card and there is a 20% tolerance applied to restaurant transactions. If the restaurant tries to charge your card with US$50.00, it will be declined because 20% tolerance is added to the transaction amount and there will be insufficient funds to cover US$60.00 (US$50 + 20% tolerance (US$10) = US$60.00).

Please ensure you remember to take the tolerance amount into account. If you are using your card at one of the merchant types where tolerance is applied, you may be unable to use your card, unless you have enough in your total available Card Fund to cover the addition of tolerance. If the merchant supports it however, you can use your card to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your card payment first, and then accept the remainder of the balance in whichever way you want to pay it.

Topping Up the Card

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount.

Can I top-up a Travelex Money Card if I am under the age of 18?

Yes, you need to be aged 14 or over to top-up your Travelex Money Card.

Can I top up/add extra funds to the Travelex Money Card?

Yes, you can top up funds onto your card by the following methods: The quickest and easiest way is via our Travelex Money app. You can also top up online at travelex.com.au or at any Travelex store in Australia. When topping up at a Travelex store, make sure to bring along your card and a valid government issued photo ID. The funds you load will be available straight away. Load and top up limits apply; please see here for fees and limits. If you load a currency onto the card other than the local home currency, the Travelex foreign exchange rate disclosed at the time will apply. BPAY® is also an option. Please note that it can take 2-3 Australian business days for funds to appear on your card.

How much can I load/top up onto a Travelex Money Card?

The minimum you can load is AU$50 or currency equivalent. The maximum you can load in any 12 month period is AU$75,000 or currency equivalent. The maximum you can top up via BPAY® is $25,000 or currency equivalent. Load and top up limits apply - please see fees and limits section.

What exchange rate is used for top ups?

The Travelex foreign exchange rate applies when you top up funds onto the card into a currency other than the local home currency, but you will receive a quote before you process the transaction on the Travelex Money app, online or at your local Travelex store. Load and top up limits in the fees and limits section.

Fees & limits

What are the fees and limits, do i select 'cheque', 'savings', ‘debit’ or 'credit' at an atm.

You should always choose 'credit' at an ATM or merchant. Even though the Travelex Money Card is not a credit card and you won’t be charged credit card fees, by pressing ‘credit’ you will be using the international system, rather than the local banking system. If the credit option doesn’t work, then please choose ‘debit’ or ‘savings’.

What card balance will be given at an ATM?

Not all ATMs will display the card balance; some may show a total for all currencies in the local currency. If you want the exact balance of the funds remaining on the card, please go to your My Account , log into the Travelex Money App or alternatively call Card Services - you can find contact numbers here

Will I be charged an ATM fee overseas?

Travelex will not charge you overseas ATM fees for making withdrawals and balance enquiries at ATMs displaying the Mastercard Acceptance Mark. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

What is the maximum amount I can withdraw from an ATM in each 24-hour period?

You can withdraw up to AU$3,000 (or currency equivalent) in any 24 hour period. Some ATM operators may set lower limits.

What if I don’t have enough of the currency I need to make a purchase or withdrawal from an ATM?

The great flexibility of the Travelex Money Card means that if you have more than one currency loaded, the card will automatically use up the remaining money you have in the required currency, then select the next available currency in the following order: Australian dollars, US dollars, British pounds, euros, Canadian dollars, New Zealand dollars, Japanese yen, Singapore dollars, Hong Kong dollars and Thai baht. The search will automatically begin from the start of the order, and the funds will be debited from the balance of each currency in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using the daily rate determined by Mastercard. Alternatively, you can log into your My Account online and move your money from one currency to another currency on your card. The Travelex Currency Transfer fee will be applied. Click to see the fees and limits .

What if my card doesn’t work at an ATM?

Your Travelex Money Card should work in any ATM displaying the Mastercard Acceptance Mark. If you’re unable to withdraw cash at an ATM, check if you’ve got enough money on your card first, then call Card Services 24 hours a day, seven days a week. You can find contact numbers here . Your card will be disabled if an incorrect PIN is entered 3 times in a row. If the card is disabled, please contact Card Services to reactivate it, which can take up to 24 hours. You can find contact numbers here . If you’ve forgotten your PIN, contact Card Services or check your My Account . You can login to your My Account here . Make sure to always choose 'credit' at an ATM.

What if the ATM asks for a 6 digit PIN?

In some countries, you may be asked for a 6-digit PIN when using an ATM. However, your card’s 4-digit PIN will still be accepted if the ATM has been set up correctly and you have selected ‘credit’. If you need assistance with any PIN issues, call Card Services. You can find contact numbers here .

Existing cards

I have a multi-currency card, but i notice you do not sell it anymore – why.

On 3rd May 2017, Travelex changed the prepaid card offerings made available to customers. We’ve simplified our prepaid card offering from the Multi-currency Cash Passport card previously available, by upgrading to the Travelex Money Card: a platinum card with added features and benefits. Now you can choose to buy and load into the full 10 currencies available. You can find out more about The Travelex Money Card here .

I have a Multi-currency card, but you no longer sell that card - does that mean I can’t use it anymore?

Your Multi-currency card is still valid for use until the date of expiry. You can still reload it here and use it until it expires. If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card. However, if you don't want to purchase the Travelex Money Card, you can still use your existing Cash Passport card. Please note: we are no longer selling Cash Passports.

Can I have my funds transferred from my Cash Passport card to the Travelex Money Card?

Yes, simply let Card Services know that you'd like to transfer funds from your Cash Passport card to your Travelex Money Card. They'll transfer your funds at no cost and put them onto the same currencies. For example if you have US$1,560 on your Cash Passport card, the Card Service team will balance transfer US$1,560 into your USD wallet on the Travelex Money Card.

Call Card Services 24 hours a day, seven days a week. You can contact Card Services .

My Multi-currency card is about to expire and I would like to purchase another one, but you’re no longer selling them. What can I purchase instead?

We’ve replaced the Multi-currency card that we sell in this country with the enhanced and renamed Travelex Money Card. You can now purchase the Travelex Money Card, a platinum card with added features and benefits, where you can choose to buy and load into the full 10 currencies available, including pounds. You can buy and find out more about the Travelex Money Card here . If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card.

My Multi-currency Cash Passport card has expired and there are funds remaining on the card. What should I do?

You have 2 options: 1. You can purchase our Travelex Money Card, a platinum card with added features and benefits, where you can chose to buy and load into the full 10 currencies available, including pounds - you can buy yours here . Once you have your new Travelex Money card, you can then call Card Services on 1800 303 297 (free phone) and they will transfer the balance from your Cash Passport to the Travelex Money Card. 2. You can contact Card Services to ensure your funds left on your Cash Passport Card are safely transferred back to your bank account. Please note a fee may apply - see the fees and limits section for more information.

How can I contact Card Services?

Travelex customer service center.

For assistance with the following:

• General account enquiry about Travelex Money Card
• Online card order
• Expired card
• Card and account activations
• Closest ATM
• Guidance setting up your card account online
• Cashing out and/or closing card account
• Questions about the card and functionality in any country

In Australia : call Travelex Customer Service Center on 1800 440 039

Mastercard Card Services

• Lost or stolen cards
• Pin related assistance
• Help with username and/or passwords
• Queries regarding transactions on your account or balance enquiries
• Google Pay and Google Wallet queries or issues

In Australia : call Mastercard Card Services on 1800 303 297

Overseas : see international phone numbers list

Alternatively, you can email [email protected] . In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Mastercard Card Services Team instead.

What is the contact number I need to call when overseas?

If you need help or assistance, you can call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

Who are Card Services, and what do I call them for?

Card services are the support team for the Travelex Money Card. You can call 24 hours a day, seven days a week with any enquiries. You can find contact numbers here .

What do I do if I find an incorrect transaction on my card?

It’s recommended that you check your transaction history and card balance at least once a month. You can do this online, once you have registered your card on your My Account . If you have any queries about your Travelex Money Card balance or you notice a card transaction that you don’t recognise, please notify the 24 hour Card Services team as soon as possible. Card Services will be happy to check and confirm the transaction details for you. If you notice an error in any card transaction or a card transaction that you do not recognise, you must notify Card Services as soon as possible and in any event, no later than thirteen (13) months of the transaction debit date. If there is an incorrect transaction, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form. Please help them to assist you by providing as much information as you can. You can download and complete a dispute form here . Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

What do I do if I want to dispute a transaction?

If there is an incorrect transaction and you want to dispute it, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form. Please help them to assist you by providing as much information as you can. You can download and complete a dispute form here . Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

My Travelex Money Card got rejected when paying, what now?

If your Card is declined in a shop, these are the things you should check first: 1. Check you have enough money on your card for the purchase you wish to make. You can always use your card to make a partial payment and settle the balance with another card or cash, if the merchant supports it. Make sure the merchant processes your Travelex Money Card payment first. 2. Be aware that some bars, restaurants and automated petrol pumps may require the card to have an available balance greater than the purchase amount before they will authorise the payment. Please check your Terms and Conditions for more details. 3. Check you are using the correct PIN. You can get a PIN reminder at any time by selecting the ‘PIN Reveal’ option in My Account or by calling Card Services and selecting the PIN option. 4. Check that the retailer you are purchasing from accepts Mastercard Prepaid. Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept Mastercard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of Mastercard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium. 5. Your card has maximum limits on how much you can withdraw or spend, which are shown in the fees and limits section. Check that you have not exceeded the maximum daily amount that you can spend in a shop.

What is the complaints procedure?

Complaint handling process for Travelex Money Card and Travelex Multi-Currency Cash Passport products: See Complaint Process

We are committed to providing you with the best possible customer experience. Telling us when you are unhappy is important as it means we have an opportunity to put things right there and then and improve the service we offer in future. This page tells you how and where to make a complaint and what we will do to resolve it promptly and fairly. Raise a new complaint In the first instance please contact our Card Services Team by telephone, via the number(s) provided in the User Guide supplied with the Card. This team will try to resolve your concerns over the phone in a timely manner. Alternatively, you can e-mail your complaint to [email protected] or put it in writing to the following address: Service Quality Mastercard Prepaid Management Services 72 Christie St St Leonards NSW 2065 We are happy to receive and respond to complaints in other languages and will arrange for a translation service to assist where available. Where possible, we will make information on our complaints process available in other languages. What information do I need to provide? To help us resolve your issues as quickly as possible when you contact us, please provide us with as much relevant information as possible, including: Your card number (If you write to us for security reasons please do not include your full card number. The card number should always be supplied by providing the first six and last four digits only, as follows 123456******7890.) Your name Your address Your contact telephone number Clear details of your complaint What you would like us to do to resolve matters. We will acknowledge your complaint promptly, either verbally or in writing, and do our best to resolve it straight away. If we can’t resolve your complaint within 5 business days, we will provide you with a written response providing the outcome no later than 30 days. We aim to resolve all complaints within 21 days. However, in some cases it may take up to 30 days. Your complaint may take a little longer to assess if we need more information or if your complaint is complex. In all cases, we’ll keep you updated on the progress. You can ask for information about how we manage complaints in alternative formats and languages upon request by calling 1800 098 231. If you have a hearing or speech impairment, you can access additional support through the National Relay Service on 1300 555 727. If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides free and independent financial services complaint resolution and can be contacted on: • Website: www.afca.org.au • Mail: GPO Box 3, Melbourne, Vic 3001 • Telephone: 1800 931 678 (free call) • E-mail: [email protected] Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

I can't find my question

If you have another question that hasn’t been answered here, please don’t hesitate to contact Card Services .

Lost card or got stolen?

What happens if the card is damaged, lost, misused or stolen.

If your card is damaged, lost, stolen or misused, please contact Mastercard Card Services immediately on 1800 303 297 .

If you already own an additional backup card, you can continue accessing and spending your funds with no delay. Note that new additional cards are no longer issued

Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

How do I get a replacement card sent to me?

If you need a replacement card, call Card Services 24 hours a day, seven days a week. You can find contact numbers here . There is no charge for replacement cards.

Have another question?

Travelex Customer Support will answer your questions and help with any problems or issues.

Don’t have Travelex Money Card yet?

Why not buy the Travelex Money Card and get all the great benefits to enjoy all year round…

Sign up to our newsletter to receive exclusive offers and discounts

I would like Travelex to send me marketing messages (incl. by email and SMS) about Travelex branded products and services. Read our Policy Privacy .

*Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Travelex Money Card in conjunction with the issuer, EML Payment Solutions Limited (‘EML’)(ABN 30 131 436 532, AFSL 404131). You should consider the Product Disclosure Statement for the relevant Travelex Money Card and Target Market Determination available at www.travelex.com.au , before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Find a Store
Join our Mailing List
Price Promise
About Travelex
Best Ways to Buy Foreign Currency
Travel Money Card
Travelex Money App
Currencies Available to Buy
Currency Converter
Rate Tracker
Sell Your Currency
Travelex Travel Hub
Australia Post
Become an Affiliate
Other Services
International SIM Cards
Travel Insurance

Travelex Info

Business Services
Product Disclosure Documents and Terms & Conditions
Website Terms of Use
Privacy Policy
Fraud & Scams

Join the conversation

Customer support.

Online Order Queries:

Tel.: 1800 440 039
Email: [email protected]
Map: Suite 45.01, Level 45, 25 Martin Place, Sydney NSW 2000

Kreyòl Ayisyen

If my prepaid card expires, do I lose my money?

In some cases, when your prepaid card expires, you might have to pay a fee so that you do not lose your money. Check your cardholder agreement to see if there are actions you need to take to prevent this loss.

If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds. You may also try to close out your account by requesting that your balance be mailed to you in the form of a check. The provider might charge you a fee for this. Be sure to check your cardholder agreement to see if you can get back the money that may still be on the card when it expires.

The rules for gift cards are different. Gift card funds must be good for at least five years under federal law, and some states laws give you more time. Under federal law, inactivity fees can only be charged after 12 months of inactivity and if other conditions are met.

Don't see what you're looking for?

Browse related questions.

Is the money on my prepaid card FDIC-insured?
How are prepaid cards, debit cards, and credit cards different?
Learn more about prepaid cards

Search for your question

Searches are limited to 75 characters.

Hays Travel Money Card

The Hays Travel Mastercard® is free to use in millions of locations worldwide where Mastercard® Prepaid is accepted when you spend in a currency loaded on the card: including restaurants, bars, and shops. This easy-to-use pre-paid card allows contactless transactions, chip and PIN, worldwide cash withdrawals, and also 24/7 phone support. Take your currency card with you on every holiday, simply top up and go! Just call into your local Hays Travel branch today to purchase your Hays Travel Prepaid Travel Money Card. *The Hays Travel Mastercard is only available to UK residents aged 18 or over. A valid Passport or Drivers Licence must be presented in the branch at the time of purchase.

BUY YOUR HAYS TRAVEL MASTERCARD

The Hays Travel Money Card is the safe and easy way to take your money on holiday!

BUY IN BRANCH

Connect to your google pay wallet

You can now link your Hays Travel Mastercard with Google Pay for swift and secure transactions wherever you go. Say goodbye to carrying physical cards and hello to effortless payments with just a tap of your phone. Simplify your travel experience today!

The Hays Travel Currency Card app

The Hays Travel Currency Card App enables you to fully manage your travel card account and stay in control of your holiday finances at home and abroad. The app enables you to:

Instantly top up multiple different currencies from anywhere in the world
Check your real time balance
Lock-in exchange rates when you top up and transfer money between currencies
Keep track of your spending and view transactions
Freeze/Unfreeze your card
Check your card PIN
Manage your personal details

Download our app here

Manage the card on the go via Hays Travel Currency Card App

My Account Portal

Available currencies.

British Pounds
Australian Dollar
Canadian Dollar
Czech Koruna
Japanese Yen
Mexican Peso
New Zealand Dollar
Polish Zloty
Swedish Krona
South African Rand
Swiss Franc
Turkish Lira

Useful links

Card Services Support Numbers
Terms and Conditions

If Your Debit Card Expires While You’re Traveling, Do These 7 Things

T raveling can be an exciting adventure, full of new experiences and memories to cherish. However, it can quickly turn into a stressful situation if you find your debit card has expired. Being far from home without immediate access to your funds can be worrisome, but don’t panic. Here are some important steps to take if your debit card expires while you are on vacation.

Read More: 6 Genius Things All Wealthy People Do With Their Money

Sponsored: Owe the IRS $10K or more? Schedule a FREE consultation to see if you qualify for tax relief.

1. Contact Your Bank Immediately

The moment you realize your debit card has expired, contact your bank or card issuer. Most banks have international toll-free numbers specifically for travelers who have issues with their debit cards. Inform them about your situation and verify your identity. Banks are familiar with handling these situations and can quickly help you find a solution.

2. Request an Emergency Card Replacement

Ask if your bank can expedite a new debit card to your current location. Many banks offer an emergency card replacement service for travelers. While this might come with a fee, it’s worth the peace of mind. Provide a secure and verifiable address, like your hotel, where the card can be delivered.

3. Use Digital Wallet Services

In today’s digital age, accessing your funds without needing the physical debit card is often possible. If your bank supports it, you can add your debit card to a digital wallet like Apple Pay , Google Pay or Samsung Pay. This way, you can continue to make purchases and pay for services with your smartphone or a smartwatch.

4. Explore Wire Transfer Options

If getting a replacement card is not feasible, consider having money wired to you. You can use wire transfer services like Western Union or MoneyGram to receive cash without needing a debit card. You’ll need to provide identification and the transaction details, but it’s a reliable way to access your money.

5. Use Other Cards

Always travel with more than one form of payment. If you have a credit card or another debit card , now is the time to use it. This reduces the inconvenience of having a single expired card and ensures you’re not stranded without access to your funds.

6. Withdraw Funds Through a Partner Bank

Some banks have international partnerships with other banks. In such cases, you might be able to withdraw cash directly from a partner bank’s branch. You’ll need to present your passport and possibly answer security questions, but it’s an effective way to access your money.

7. Precautionary Measures for the Future

To avoid a situation like this in the future, make a note of your card’s expiration date before you leave on vacation. Most banks send out new cards a few weeks before the old one expires, so ensure your address is up-to-date. Additionally, consider setting up travel alerts on your account and inform your bank of your travel plans. That way, you’ll cut down any risk of fraud alerts or blocks issued on your account.

If your debit card stops working while you’re traveling, it can be a hassle, but it’s not a huge disaster. If you act quickly and check out other options, you can still get to your money and have an enjoyable and relaxing time on your trip. Make sure to have a second way to pay ready and the phone number for your bank with you, just in case you need it while you’re on the go.

Editor's note: This article was produced via automated technology and then fine-tuned and verified for accuracy by a member of GOBankingRates' editorial team.

This article originally appeared on GOBankingRates.com : If Your Debit Card Expires While You’re Traveling, Do These 7 Things

Do credit card points expire?

PayPal Editorial Staff

April 25, 2024

Credit card points can offer valuable rewards, from travel perks to cash back. But can these rewards expire? Often, yes, but it depends on the card or rewards provider and program terms.

Understanding a credit card's specific policy is crucial to maximizing potential rewards and avoid losing points.

Expiration policies

Expiration policies of rewards credit card points may vary significantly among issuers. Some points never expire, so long as the individual’s account remains open. Others may expire within a specific timeframe, often after several months or years of inactivity from the date the points were earned. Some issuers may allow individuals to reinstate their rewards, often for a fee.

It’s important for people to regularly review the terms and conditions of credit card rewards programs. Otherwise, they potentially risk losing points that could have been redeemed for cash back, statement credits, or other rewards.

Issuer-specific terms

In addition to a credit card’s expiration policy, understanding other factors and issuer-specific terms that could lead to the loss of points can help maximize the benefits of a rewards credit card.

Here are some common examples that could lead to a loss of points:

Closing an account: Closing an account without redeeming accrued rewards may result in lost points.
Late payments: Missing credit card payments can result in penalties, potentially impacting a person’s rewards.
Returns and refunds: Refunding purchases may lead to the deduction of corresponding rewards.
Falling out of good standing: Consistent late payments or exceeding credit limits may lead to the suspension or cancellation of rewards.
Limited-time promotions: Points earned through promotional offers may have expiration dates or specific terms that limit their utility if not used within a certain timeframe.

Redemption options and restrictions

Expiration policies often shape how rewards programs work. For example, these terms may affect what rewards are available, how flexible redemption is, and whether points can be combined with other accounts.

Here are some factors to keep in mind when examining a credit card’s rewards policy:

Time-sensitive rewards: When points expire after a certain period, companies often offer rewards that need to be claimed within a specific timeframe. These can include perks like travel vouchers or discounts on products.
Flexible redemption: If points have a long shelf life or don’t expire, individuals may have more freedom in how they're redeemed. For instance, points could potentially be saved up for larger rewards.
Redemption restrictions: Expiration policies may come with certain limitations on redemption. For example, customers may need to accumulate a minimum number of points before they can redeem them, or certain rewards may only be available during specific promotional periods.
Combining points: Points with expiration dates may have restrictions on transferring or combining them with points from other accounts. This can limit the flexibility of redemption options and make it more challenging to maximize the value of points.

Learn more about paying with rewards .

Communication from card issuers

Credit card issuers utilize various communication methods to notify individuals about impending credit card points expiry. These methods often include:

Email notifications: These emails typically provide details on the number of points at risk and the deadline for redemption.
Mobile app alerts: Credit card issuers may send push notifications to remind users about expiring points.
Text messages: Some issuers opt to send text messages to alert customers about upcoming point expirations.
Online account portal: These notifications may appear prominently upon logging in, prompting customers to take action before their points expire.

Timely alerts may help individuals to redeem points before they expire. However, it's important to note that it’s generally a user's responsibility to stay informed about expiration dates and redemption options. By staying informed, customers can make strategic decisions to maximize the value of rewards and enjoy their perks to the fullest extent.

Learn about PayPal Rewards .

Was this content helpful?

Our top picks of timely offers from our partners

Find the best credit card for you

Here are the 3 best chase balance transfer credit cards of 2024, save money with these chase credit cards that offer 0% introductory aprs on balance transfers..

Credit card interest rates are often higher than other financial products like personal loans or mortgages so it's best to pay off your credit card balance in full every month . However, that isn't always possible so many people may wind up with high-interest credit card debt. In these situations, taking advantage of a 0% balance transfer offer can reduce the interest you pay and help you pay off your credit card debt more quickly.

Chase is known for issuing some top travel credit cards , but it also has several cards that offer an intro 0% APR for balance transfers. Consider these Chase balance transfer credit cards if you're hunting for a balance transfer offer. (See our methodology for information on how we chose the best Chase balance transfer credit cards).

Best Chase balance transfer credit cards

Best for long intro APR: Chase Slate Edge℠
Best for cash back: Chase Freedom Unlimited®
Best for rotating bonus categories: Chase Freedom Flex℠

Best for long intro APR

Chase slate edge℠, welcome offer.

Get an automatic review for a credit limit increase when you pay on time and spend $500 in your first six months.

0% for 18 months from account opening on purchases and balance transfers

Regular APR

20.49% - 29.24% variable

Balance transfer fee

Intro fee of either $5 or 3% of the amount of each transfer, whichever is greater, on transfers made within 60 days of account opening. After that, either $5 or 5% of the amount of each transfer, whichever is greater.

Foreign transaction fee

Credit needed.

Excellent/Good

Member FDIC. Terms apply. Information about the Chase Slate Edge℠ has been collected independently by Select and has not been reviewed or provided by the issuer of the card prior to publication.

No annual fee
Lower your interest rate by 2% each year: Automatically be considered for an APR reduction when you pay on time, and spend at least $1,000 on your card by your next account anniversary
3% foreign transaction fee
No rewards program

Who's this for? The Chase Slate Edge℠ does one thing, and it does it well — reduce the interest you pay. Its longer-than-usual introductory APR offer makes it ideal for those seeking more time to pay off their balance.

Balance transfer offer : New cardholders are eligible for an intro 0% APR on eligible balance transfers and purchases for 18 months from account opening, then a 20.49% to 29.24% variable APR applies. This is one of the longest intro APR offers available and is especially useful since it applies to purchases, too.

An intro balance transfer fee of either $5 or 3% of the amount of each transfer (whichever is higher) applies to transfers completed in the first 60 days of account opening. After that, the balance transfer fee is $5 or 5% of the amount of each transfer (whichever is higher).

[ Jump to more details ]

Best for cash back

Chase freedom unlimited®.

Enjoy 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery services, 6.5% cash back on travel purchased through Chase Travel, our premier rewards program that lets you redeem rewards for cash back, travel, gift cards and more; and 3% cash back on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

Welcome bonus

INTRO OFFER: Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

0% for the first 15 months from account opening on purchases and balance transfers

3% of each transaction in U.S. dollars

Member FDIC. Terms apply.

Read our Chase Freedom Unlimited® review.

Rewards can be transferred to a Chase Ultimate Rewards card
Generous welcome bonus
3% fee charged on foreign transactions

Who's this for? The Chase Freedom Unlimited® is geared toward those who want to earn cash back on their everyday spending and still want access to a helpful intro APR offer.

Balance transfer offer : New card members receive an intro 0% APR for purchases and balance transfer for the first 15 months, after that a variable 20.49% to 29.24% APR applies. For the first 60 days of account opening, there's an intro balance transfer fee of 3% of the amount of each transfer ($5 minimum). After that, a standard balance transfer fee of $5 or 5% of the amount of each transfer applies, whichever is greater.

Best for rotating bonus categories

Chase freedom flex℠.

5% cash back on up to $1,500 in combined purchases in bonus categories each quarter you activate (then 1%), 5% cash back on travel booked through the Chase Ultimate Rewards®, 3% on drugstore purchases and on dining (including takeout and eligible delivery services), 1% cash back on all other purchases

Earn a $200 bonus after you spend $500 on purchases in the first 3 months from account opening.

Member FDIC. Terms apply. Information about the Chase Freedom Flex℠ has been collected independently by Select and has not been reviewed or provided by the issuer of the card prior to publication.

Read our Chase Freedom Flex℠ review.

Opportunity to earn up to 5% cash back in select categories upon activation
Bonus categories must be activated each quarter

Who's this for? The Chase Freedom Flex℠ is a great card for anyone who enjoys squeezing the most value out of their credit card thanks to its generous rotating quarterly bonus categories.

Balance transfer offer : New cardholders can take advantage of a 0% intro APR for the first 15 months on purchases and balances transfer, then a 20.49% to 29.24% variable APR applies. An intro balance transfer fee of either $5 or 3% of the amount of each transfer applies to transfers completed in the first 60 days. After that, the standard balance transfer fee is 5% of the amount of each transfer or $5, whichever is greater.

More on our top Chase balance transfer credit cards

The Chase Slate Edge℠ is a no annual fee card with several features that can help you pay less interest, but doesn't earn rewards.

Get an automatic review for a higher credit limit when you pay on time and spend $500 in the first six months.

Notable perks

With the Chase Slate Edge , you are automatically considered for a 2% APR reduction if you pay your monthly bill on time and spend at least $1,000 on the card before your next account anniversary (terms apply). While you'll want a plan to pay off your balance transfer before the interest kicks in, this feature can help you lower your APR compared to what you might pay with other credit cards.

This card's insurance benefits include purchase protection, extended warranty protection, roadside dispatch and rental car collision and theft coverage (secondary in the U.S.).

[ Return to card summary ]

The Chase Freedom Unlimited® is one of CNBC Select's top no-annual-fee cash-back credit cards with a unique intro bonus and a handful of useful benefits to complement its cash-back earnings.

6.5% cash back on travel booked through Chase Travel
5% back on Lyft rides (through Mar. 31, 2025)
4.5% cash back on dining
4.5% cash back at drug stores
3% cash back on all other purchases (on up to $20,000 spent in the first year)

Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year).

Cardholders can earn 5% cash back on Lyft rides through March 2025 and enroll for three complimentary months of DashPass (activate by Dec. 31, 2024). Purchases are also covered by a range of built-in protections like rental car collision damage insurance (secondary in the U.S.), extended warranty coverage, purchase protection and trip cancellation and interruption insurance.

While this is a cash-back credit card , you can boost the value of the rewards you earn by pairing this card with a Chase card that allows points transfers (such as the Chase Sapphire Preferred® Card ). By transferring the rewards you earn to travel partners like World Hyatt, United MileagePlus and Air Canada Aeroplan, you can potentially book luxury hotels and flights for fewer points.

The Chase Freedom Flex℠ packs a punch with generous rewards in bonus categories that change every quarter and an easy-to-earn welcome bonus.

5% cash back on the first $1,500 spent in categories that change each quarter, then 1% cash back (activation required)
5% cash back on travel booked through Chase Ultimate Rewards®
3% cash back on dining
3% cash back at drug stores
1% cash back on all other purchases

Earn a $200 bonus after spending $500 on purchases in the first three months from account opening.

Cardholders receive discounts and special perks with partners like Lyft and DoorDash. There are also many valuable built-in protections for a no-annual-fee card, including:

Cell phone insurance
Rental car insurance (secondary in the U.S.)
Extended warranty coverage
Purchase protection
Trip cancellation and interruption insurance

When you have a Chase card that unlocks the ability to transfer Chase points to hotel and airline partners (like the Chase Sapphire Preferred® Card) , it increases the value of the Freedom Flex. So this isn't only a strong standalone rewards credit card , but it has synergies with other cards.

How to complete a Chase balance transfer

Chase typically charges a balance transfer fee from 3% to 5% with a $5 minimum. Before you complete a balance transfer , be sure the interest you save will outweigh the fee.

There are several ways to do a balance transfer with Chase. One of the best and easiest options is to complete a balance transfer when you apply for a card. When you do this, you'll be able to make the most out of your intro APR because any 0% interest timeframe you qualify for begins when you open the card.

If you want to perform a balance transfer with a Chase card you already have, you'll need to log in to your account and follow these steps:

Click "Pay & Transfer"
Then click on the "Transfer" dropdown menu
Select "Card balance transfers"

You can then select any of your Chase cards from a dropdown menu and see what balance transfer offers are available.

Are Chase balance transfers worth it?

When you make a balance transfer, you'll generally pay a fee of 3% to 5% of the balance. To determine whether a balance transfer is worth it, calculate how much you would save in interest compared to how much you'd pay in transfer fees.

What is one disadvantage of a 0% interest balance transfer card?

Aside from the balance transfer fees, the biggest downside to a balance transfer is you'll have the same amount of credit card debt as before. If you don't have a plan, or the resources, to pay off your debt before the intro APR expires, you'll be stuck paying interest once again.

Do balance transfers hurt your credit?

A balance transfer doesn't directly hurt your credit score and could help improve your credit if you're able to pay down your debt. However, you'll want to keep in mind that your credit score will temporarily dip when you apply for new credit (including a balance transfer card).

Bottom line

The top balance transfer cards Chase issues offer intro APR periods of 15 to 18 months, and these intro APR offers also apply to purchases, making them even more useful. If you're interested in paying less interest , these are some of the best offers available. When you're in credit card debt, your primary focus should be repayment, not earning rewards, but the fact that some of the cards on this list earn rewards is a nice bonus.

Why trust CNBC Select?

At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every credit card article is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of credit card products . While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics. See our methodology for more information on how we choose the best Chase balance transfer credit cards.

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox. Sign up here .

Our methodology

To determine which Chase cards are best for balance transfers, CNBC Select analyzed the Chase credit cards with intro APR balance transfer offers. We compared each card on a range of features, including the annual fee, rewards, welcome bonus and balance transfer fee. We also considered additional perks, consumer protections, the application process when available and how easy it is to redeem rewards. However, when you're in credit card debt, your priority should be repayment, so we focused more on the cards that provide consumers with the cheapest ways to pay off their debt rather than the number of rewards they could potentially earn.

Catch up on CNBC Select's in-depth coverage of credit cards , banking and money , and follow us on TikTok , Facebook , Instagram and Twitter to stay up to date.

This 5-month term CD offers 9.5% APY, but with a catch — here's how to get your hands on it Andreina Rodriguez
How Quicken Simplifi can help you get a grip on your spending Elizabeth Gravier
IRA vs CD — what's the difference and which one should you pick? Andreina Rodriguez

IMAGES

Travel Money Cards: The Ultimate Guide
Post Office Travel Money Card can be used to access cash during
Travel Money Cards: The Ultimate Guide
Best Travel Credit Cards 2021 January
Hays Travel Money Card
Travel Card

VIDEO

Do Fortnite Gift Cards Expire? #fortnite #fortnitebr #fortnitebattleroyale #yt
Are credit card perks worth the annual fee?
Does V-Bucks cards expire?
Do V-Bucks cards have an expiration date?

COMMENTS

Travel Money Card
Call us 24/7. Please call our Travel Money card team immediately on: 0207 937 0280. We'll cancel your card and work out the best way to replace it.
Travel Money Card FAQs
UK - 0800 056 0572. USA/Canada - 1877 465 0085. Japan - 00531 780 221. Thailand - 001800 442 212. New Zealand - 0800 444 691. Hong Kong - 800 966 321. South Korea - 00798 4434 1279. Other countries - +44 207 649 9404. We've compiled this list of the most Frequently Asked Questions from customers about our prepaid travel card.
AAA Visa TravelMoney card
AAA Visa travel money card's daily spending limit is $9,999 (or amount equivalent in Euros). This spend limit refers to the maximum cumulative point-of-sale signature or point-of-sale PIN transactions you can make per 24 hours. The maximum card balance that you can have at any time is also $9,999.
What Are Travel Money Cards & How Do They Work?
Travel money cards are a popular payment method for individuals headed abroad. Customers will load funds onto the card, using the money as foreign currency when overseas, much like a debit card is used at home. Also known as travel money prepaid cards or currency cards, they facilitate free foreign transactions and overseas ATM withdrawals.
Qantas Travel Money Card
Customer Support and Complaints. Qantas Money offers the Qantas Premier Credit Card and the Qantas Money app, designed to reward you with Qantas Points.
How to claim money left on your travel card
So if you want to cancel your card instead of keeping it for another trip, you can move the remaining balance to your bank account for a fee of $10 by calling Customer Service at +44 20 7166 7822.
Using the Post Office Travel Money Card: Pros and Cons
Pros of the Post Office Travel Money Card. Convenience and Ease of Use: The card is straightforward to obtain and use. Travelers can easily load funds onto the card online or at a Post Office branch. Security Features: The card is not linked to a bank account, reducing the risk of fraud. Additionally, if lost or stolen, it can be easily replaced.
Post Office®
Before leaving the UK, make sure you have activated your Travel Money Card. Activation can be done through the free Post Office Travel app, click the link below to download. The app allows you to top up, track spend, view balances and freeze spend. Activation can also be done by calling our automated line on +44(0) 20 7937 0280.
Qantas Travel Money Card
Contact Mastercard Qantas Travel Money Global Support on 1300 825 302 (from within Australia), or +61 1300 825 302 (if overseas). If eligible, you can collect emergency funds from approved agent locations. The team will let you know the address details, telephone number and opening hours of the nearest agent location. Help & support.
Post Office Travel Card Review
Australian Dollar - 3 Australian Dollars. Pound Sterling - 1.5 Pounds Sterling plus 1.5% commission. Regarding fees, one final note. There is a three-year validity period on all Post Office Travel cards. After your card expires, you will be charged a maintenance fee of £2 per month.
Travel Money Card
Travel Money Card. A safe-to-use, prepaid, reloadable, multi-currency card that's not linked to your bank account. No charges when you spend abroad*. Make contactless, Apple Pay and Google Pay™ payments. Manage your account and top up or freeze your card easily with our Travel app. Order your card. *No charges when you spend abroad using an ...
PDF AAA Visa TravelMoney® Card
P a g e | 5 November 2010 | FQAAATM20102 · Travel & Emergency Assistance*- Services include translation assistance, medical and legal referrals, emergency trip arrangements, and emergency messages to relatives. · Instant Alerts - To set up instant alerts, the cardholder should call 1-866-674-9621. · *Verify the specific benefits and program details included with the card by visiting
Manage and control your Travel Money Card
There are 3 ways to load currency on to your Travel Money Card: NetBank & the CommBank app: Transfer money from your eligible CommBank account to your card in NetBank or the CommBank app. Using BPAY: Enter the Biller Code 113167 then your customer reference number (your 16-digit Travel Money Card number). The money may take two to three working ...
FAQs
Yes, contact Card Services and they can transfer funds from your existing card to a new Travel Money Card for no extra cost. Call Card Services 24 hours a day, seven days a week. Phone number if calling from the UK - 0800 260 0355. Phone number if calling from abroad - +44 203 284 8395.
Travel Money card
If you have a Multi-Currency Travel Money Card, you can view your balance by logging on to MyAccount or the Travel Money Card app. If you have a Single Currency card - please call our customer service team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
Travelex Money Card FAQ
Order a Card. *Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using. Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Travelex Money Card in conjunction ...
If my prepaid card expires, do I lose my money?
Español. In some cases, when your prepaid card expires, you might have to pay a fee so that you do not lose your money. Check your cardholder agreement to see if there are actions you need to take to prevent this loss. If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds.
Government Travel Charge Card
Authorized by the DoDI 5154.31, Volume 4 [PDF, 10 pages], the Defense Travel Management Office (DTMO) manages the card program, providing guidance, policy, and training, and serves as a liaison to GSA, the travel card vendor, and DoD Component Program Managers on travel card related issues.DTMO is also responsible for developing, coordinating, and maintaining the Government Travel Charge Card ...
Travel Money Card
The Hays Travel Mastercard® is free to use in millions of locations worldwide where Mastercard® Prepaid is accepted when you spend in a currency loaded on the card: including restaurants, bars, and shops. This easy-to-use pre-paid card allows contactless transactions, chip and PIN, worldwide cash withdrawals, and also 24/7 phone support.
Post Office not automatically renewing money travel cards
2 July 2021 at 4:07PM. My Post Office Money Travel card was only valid until May 2021 and I hadn't received a new one . I rang to order a new one and asked why It hadn't automatically been issued. I was informed that due to the Pandemic and people not travelling they had decided that cards would not be renewed automatically.
New federal rules on airline refunds require cash instead of vouchers
New federal rules say travelers deserve cash refunds when inconvenienced by their airline - not vouchers or travel credits.
If Your Debit Card Expires While You're Traveling, Do These 7 ...
5. Use Other Cards. Always travel with more than one form of payment. If you have a credit card or another debit card, now is the time to use it.This reduces the inconvenience of having a single ...
Do Credit Card Points Expire?
Here are some factors to keep in mind when examining a credit card's rewards policy: Time-sensitive rewards: When points expire after a certain period, companies often offer rewards that need to be claimed within a specific timeframe. These can include perks like travel vouchers or discounts on products.
What to Know About Travel Rewards Credit Cards Before Your Honeymoon
Most travel cards have welcome offers that you can earn as a new cardholder. A card may offer 60,000 bonus points if you spend $4,000 on purchases in the first three months.
How long does it take to get a credit card?
Editorial Disclaimer: Opinions expressed here are the author's alone, not those of any bank, credit card issuer, airlines, hotel chain, or other commercial entity and have not been reviewed ...
3 Best Chase Balance Transfer Credit Cards of 2024
Here are the 3 best Chase balance transfer credit cards of 2024 Save money with these Chase credit cards that offer 0% introductory APRs on balance transfers. ... travel, gift cards and more; and ...

You are here