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What You Need to Know When You Leave a Cruise Ship
Cruising should be an adventure, but keep this in mind so you’re not left behind when you disembark at ports of call.
Erin Gifford,
The allure of the open seas is hard to ignore. More than 31 million people set off on cruise adventures in 2023, according to the Cruise Lines International Association. The association notes 48 percent of cruise travelers over the past two years are boomers or Generation X. Cruises are popular for the onboard amenities , such as spas, shows and specialty restaurants, and the stops at ports of call. Unpack once and see multiple destinations in one vacation, but be prepared when you disembark, if only to make sure you return before the ship sails away from the cruise port.
In March, eight passengers were stranded on the African island of São Tomé when they were late to return to the Norwegian Dawn after an excursion that wasn’t organized by the ship. They traveled through many countries to make it to the next port. For new-to-cruise travelers, and as a refresher for those who’ve cruised before, here’s what to know when you’re going ashore.
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When you’re ready to leave the ship
When your ship docks, venture out on your own or as part of an organized shore excursion. You can book the outing through the cruise line’s website, mobile app or excursions desk on the ship. You can book activities separate from the cruise line through a third-party operator.
Some ports of call may not be accessible for passengers with mobility challenges , so do your research before you book a cruise. Most cruise lines require guests who have special needs to provide details at booking, so the access teams are in the know about anything passengers may need, including wheelchairs, scooter rentals and recommendations for excursions. Crystal Cruises has an Onboard Guest Services department to talk about options at the time of booking.
The cruise line will tell you the “all aboard” time, which is when you need to be back on the ship at the end of the day. Ships take this time very seriously. Expect to see the all aboard time posted on the ship’s mobile app, near the disembarkation gangway and on monitors across the vessel, says Doug Parker, host of Cruise Radio , a podcast for cruisers.
When you disembark, bring the essentials: cruise card (what you use to swipe off and swipe back on the ship), any prescription medications and a fully charged cellphone . Parker says it’s a good idea to have cash in the local currency.
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You likely won’t need your passport , so leave it in a safe in your cabin, says Susan Harsell, a travel adviser who has been on more than 20 cruises . However, “you always want to have a [photo] of your passport on your phone, just in case,” she says.
Be vigilant about safety, especially in bustling port areas where it can be easy to become distracted or separated from a group. Do some research online to familiarize yourself with local scams , such as “free” bracelets, which are not free and can lead to aggressive demands for payment.
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Stay aware of your surroundings in any cruise port. Harsell tucks her belongings into a cross-body bag, which she hides with a scarf to help deter pickpockets. This way, Harsell notes, “you have all of your belongings very close to your body.”
If you book a shore excursion
Cruise lines offer a variety of shore excursions, from snorkeling trips to guided bus tours . In some cases, booking activities through the cruise line may come at a higher cost, but the upside is that “110 percent, [the ship is] going to wait for you,” Parker says. “You can’t really put a value on the ship waiting for you.”
Most lines spell out in their FAQs that if you book an excursion through them, and it’s delayed, the ship will wait. Some third-party operators offer a guaranteed return-to-ship policy. If you miss your ship, they will arrange and pay for your return to the vessel, even if it’s at the next port of call.
If you’re on a private tour booked outside the cruise line and think you may not return in time, Parker says to speak up for yourself — even if that means abruptly ending the tour and having to take a taxi to make it back to the ship on time. He underscores the importance of carrying local currency, because not everyone takes credit cards.
A misconception is that excursion companies are responsible for getting travelers back on time, but they are not, says Dan Skilken, president of the online resource TripInsurance.com. Skilken advises cruise passengers to set an alarm on their watch or phone as a reminder they will miss the ship unless they return by a certain time.
If you get left behind
If the all aboard time has come and gone, and you’re not back, you may be in for an unexpected adventure. As in, you will be left behind. It’s not personal , but the ship has a strict timetable to reach the next port.
Harsell says if your ship sails away without you, go directly to the port agent. The ship’s crew will enter your stateroom and remove essential items, including passports, and will leave your belongings with port staff when possible. Royal Caribbean suggests keeping such items in an easy-to-find place, such as the safe, which can make them easier for crew members to locate. Officials can help you reconnect with your ship and arrange a hotel for the night. You will be responsible for the cost of your food, accommodations and travel to meet the ship.
Many travelers wonder whether cruise insurance will cover costs incurred from missing the ship because of a late return from a shore excursion. The short answer is no, though you’ll want to discuss this with your insurance provider, Skilken says. Cruise insurance typically covers travel delays and trip interruption coverage due to bad weather, airline delays , theft of travel documents and ship breakdowns, he says.
Insurance can be purchased through the cruise line or a third-party vendor. It’s a prudent purchase if only for the medical care benefits, since Medicare will not cover travelers outside the United States, whether they’re in a port or on a ship. A Medicare Advantage plan may pay for some medical care overseas, but cruise insurance will fully cover emergency care.
“Typically, [Medicare] Advantage plans will cover you for emergency medical services, [but not] for a hospital stay. They will not cover you for a medical evac[uation],” Skilken says.
Erin Gifford is a travel and outdoor writer based in northern Virginia. She has written for The Washington Post , Parents , Thrillist and The Wall Street Journal.
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Royal Caribbean Group Shares Comprehensive Update on its Decarbonisation Journey
Latest Sustainability News | April 24, 2024
Today, Royal Caribbean Group (NYSE: RCL) released its annual Seastainability Report, outlining milestones the company reached on its mission to deliver the best vacation experiences responsibly. Driven by its SEA the Future initiative, the company has advanced its commitment to sustain the planet, energise communities, and accelerate innovation.
In 2023, Royal Caribbean Group made significant progress toward its net zero vision including achieving more than half of the company’s carbon intensity reduction target, completing successful biofuel trials across Europe, and introducing the maritime industry’s first waste-to-energy system onboard a ship.
“I am proud to share the encouraging results from our SEA the Future efforts in our annual Seastainability Report and our first Community Impact Report, which underscore the strength of our commitment to the environment, the communities we visit, and our people,” said Jason Liberty, president and CEO, Royal Caribbean Group. “Marking the halfway point to our carbon intensity target is a key milestone that builds on our history of innovation and collaboration as we continue driving forward solutions that advance the industry's net zero future.”
The publication of its first Community Impact Report dives into the breadth of work Royal Caribbean Group completed in 2023 to engage communities, celebrate its culture, and promote economic resiliency in the destinations they visit.
The goals and strategies presented in both reports highlight Royal Caribbean Group’s progress in building toward a sustainable and better tomorrow. Highlights from the reports include:
Sustaining the Planet
- 6.8% reduction in carbon intensity, reaching more than half of its double-digit carbon intensity reduction target
- An expanded energy portfolio following successful biofuel trials which confirmed that “drop in” percentages of the alternative fuel can be used without needing to modify engines or impact onboard technical systems
- Increased local sourcing globally, reducing miles travelled by 37% — supporting not only the communities it visits, but also reducing its Scope 3 emissions in certain regions
- Helped protect marine species through Shellbank, an innovative genetic technology program, that matches DNA for critically endangered sea turtles to known locations in order to determine priority conservation sites and prevent illegal harvesting
Energising Communities
- Launched Royal Caribbean International's Artist Discovery Program, prominently showcasing up-and-coming local Caribbean artists on board the company's newest ship Icon of the Seas
- Designed unique trainings for Bahamian entrepreneurs participating in the Small Business Development Centre’s (SBDC) Royal Caribbean Kickstarter
- Programme, created to empower local tourism-related businesses
- Introduced our first accessible Star Class suite on Royal Caribbean International’s Icon of the Seas
Accelerating Innovation
- Introduced the first at-sea waste-to-energy systems which debuted on Silver Nova and Icon of the Seas
- Began construction on first tri-fuel methanol capable ship, Celebrity Xcel
- Renewed partnership with University of Miami’s OceanScope committing additional funds, building on two decades of ocean conservation and research aboard Royal Caribbean Group ships
With a sustainability journey that began over 30 years ago, Royal Caribbean Group introduced an industry-leading recycling program Save the Waves and the first Environmental Officer onboard a cruise ship. Today the company continues to innovate and connect people to the world’s most beautiful places in a way that respects and protects the ocean and communities it visits. Laser focused on improving its energy efficiency, treating the water they use and diverting waste from landfill, the company is moving closer to Destination Net Zero ambition, its target to achieve net zero emissions by 2050.
Visit www.royalcaribbeangroup.com/sustainability to dive deeper into Royal Caribbean Group's 2023 Seastainability Report and learn more about how the company is collaborating to accelerate its transition to the energy platform of the future.
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Celebrity Xcel does exactly that by excelling into a class all its own, combining the best of our Edge® Series ships with entirely new experiences that change the game all over again. Sailing from Fort Lauderdale on 7-night Eastern and Western Caribbean itineraries, Celebrity Xcel will visit breathtaking destinations, including The Bahamas ...
Sign in to your Royal Caribbean account and get ready for an amazing cruise experience. Whether you are looking for a Caribbean getaway, an Alaska adventure, or a European exploration, you can find the best deals and activities with Royal Caribbean. Don't have an account yet? Create one for free and join the Royal Caribbean family.
Sign in to your Royal Caribbean account and access all the benefits of cruising with us. You can manage your reservation, check in online, view your cruise planner, and more. Don't have an account yet? Create one today and start dreaming of your next adventure.
In this arbitration provision only, references to "we" "us", and "our" include Royal Caribbean Cruises Ltd., Celebrity Cruises, Inc., Silversea Cruises Ltd., and any of their past, present, and future parents, subsidiaries, affiliates, joint venturers, as well as our and each of those entities' agents, employees, predecessors, successors, and ...
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They come looking for a cruise vacation. They leave finding you - courtesy of our newly enhanced Travel Agent Locator. It's a revolutionary, feature-packed tool that lets you set up a detailed online profile for display on royalcaribbean.com. When cruisers click on "Locate a Travel Agent," they'll see everything they need to know, including:
Order Royal Caribbean International collateral material online. Personalized eMarketing Use Royal Caribbean's Cruise Planner and Explorer Video Newsletter to engage and inform your clients. Request a personalized URL for these dynamic experiences, and we'll brand them with your agency's contact information, complete with links to your agency's ...
Sign in to your Royal Caribbean account to enjoy the best cruise experience ever. You can manage your bookings, access exclusive deals, and explore amazing destinations and activities. Whether you are a new or returning guest, you will find everything you need to plan your dream vacation.
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CruisingPower is a booking system for cruises from Celebrity Cruises and Royal Caribbean International. To register for CruisingPower, you need to provide your contact details and agree to the terms and conditions. You can also register your agency if you are new to RCG.
Celebrity Cruises; Royal Caribbean; Silversea . CruisingPower
Royal Caribbean International has just announced the launch of its new online travel agent training program: Royal Caribbean University ( RCU ). This online education platform offers professionals ...
Thank you for your interest in registering for CruisingPower. Please follow the steps below, and provide all necessary information, to complete your registration. Getting Started 1. Agent Profile 2. Review & Complete Registration 3. 1. Getting started - Tell us a bit about you and your agency.
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Please visit our International Representatives page. The tropical islands of the Caribbean, the classic cities of Europe, and other fascinating and fun-filled destinations to the four corners of the world await you. On this site you'll find everything you need to choose your Royal Caribbean cruise vacation adventure and reserve online.
This is your one-stop-shop for all things Royal Caribbean. From marketing materials to ship information, begin exploring how you can become an expert on the most exciting, innovative cruiseline on the planet! ... Now she oversees the largest sales team in the cruise industry and is known throughout the industry as a vocal supporter of Travel ...
Explore the world with Royal Caribbean International, the cruise line that delivers amazing destinations, onboard activities, and personalized service.
THE GO-TO ONLINE RESOURCE FOR ROCKSTAR TRAVEL AGENTS LIKE YOU. Log in now for helpful booking tools, rewards, and more. Forgot your login details? No worries. Just click on the "Forgot Password or Username" link. to the right to receive instructions to reset your password. Welcome back travel agents! Login to GoCCL Navigator now for helpful ...
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Related: Royal Caribbean cuts back a popular loyalty program benefit It really took into 2023 before cruising returned to normal and people stopped factoring covid into whether they planned to cruise.
Visit Royal Caribbean Cruises to find answers to frequently asked questions about how to create an account or log in to a pre-existing guest account using our website.
Though travel and cruise stocks have yet to return to their pre-Covid-19 levels, 2024 may be the year of vacations. According to U.S. cruise operators and travel agents, travelers have booked ...
Visit Royal Caribbean Cruises to find answers to frequently asked questions about how to create an account or log in to a pre-existing guest account using our website.
The allure of the open seas is hard to ignore. More than 31 million people set off on cruise adventures in 2023, according to the Cruise Lines International Association. The association notes 48 percent of cruise travelers over the past two years are boomers or Generation X. Cruises are popular for the onboard amenities, such as spas, shows and specialty restaurants, and the stops at ports of ...
If you booked through a Travel Agent/Agency and need to make changes to your reservation, you will need to contact them directly, as We can't process those changes, unless you booked directly with us.
Today, Royal Caribbean Group (NYSE: RCL) released its annual Seastainability Report, outlining milestones the company reached on its mission to deliver the best vacation experiences responsibly. Driven by its SEA the Future initiative, the company has advanced its commitment to sustain the planet, energise communities, and accelerate innovation.