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What is Tour Operator Software?

Related software category:, why is capterra free, i'm looking for tour operator software that is:.

Starboard Suite

Bookinglayer

The Flybook

aReservation

TicketingHub

Tour Operator Software

Find the best Tour Operator Software

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Showing 1 - 20 of 95 products

Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline... Read more about Peek Pro

4.7 ( 773 reviews )

Resmark offers a solution to book tours, activities, and rentals, which aims to help businesses understand customers and expand. This tool allows users to create/sign online waivers and release of liability forms using Waiver... Read more about RESMARK

4.8 ( 35 reviews )

Rezdy is a cloud-based B2B solution that helps tour operators sell their products on websites and multiple distribution networks. The solution’s open platform helps users integrate internal systems and web applications with the of... Read more about Rezdy

4.6 ( 228 reviews )

Originally built within Gate 1 Travel, Softrip offers one comprehensive and "source of truth" platform for multi-day tour operators. Our expansive suite of products includes Reservations, Product Management, Operations , CRM & Mar... Read more about Softrip

4.0 ( 2 reviews )

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing. Checkfront fe... Read more about Checkfront

4.5 ( 313 reviews )

WebReserv is a cloud-based tour operator solution that helps rental companies, lodging merchants and travel agents streamline reservation processes and create business listings. The centralized platform comes with a customizable b... Read more about WebReserv

4.5 ( 22 reviews )

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websit... Read more about FareHarbor

4.8 ( 1107 reviews )

The Flybook

The Flybook is a comprehensive tourism and activity management solution that makes it easy for adventure parks, ziplines, guided tours, rentals and lodging providers to manage multiple locations and activities in one place. Our ... Read more about The Flybook

4.6 ( 64 reviews )

Regpack is a comprehensive online registration platform trusted by more than 7,000 organizations worldwide. Regpack gives you the tools you need to manage every aspect of your event or program including flexible form building, rea... Read more about Regpack

4.4 ( 360 reviews )

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can... Read more about Xola

4.7 ( 574 reviews )

Technoheaven TMS

Technoheaven is a travel software company based in USA/UAE/UK/Asia/India delivering end-to-end Travel Agency Software for tour operators and travel agencies to automate sales, operations and finances in a cost-effective way to max... Read more about Technoheaven TMS

4.6 ( 34 reviews )

Rezometry provides tour operating software specifically designed for tour operators, travel wholesalers and transportation agencies. It provides the ability to manage front-end and back-end office processes including inventory, cu... Read more about Rezometry

4.8 ( 16 reviews )

Multi Travel Incoming

Multi Travel Incoming is an on-premise travel agency solution that provides businesses of all sizes in the travel industry with a Windows-based application to manage their day-to-day operations. Users can upload information f... Read more about Multi Travel Incoming

4.7 ( 15 reviews )

Lemax is an online software solution for tour operators that create, sell and operate multi-day tours and want to be more efficient and grow faster by digitalizing their business: 1) Get all products and calculations centralized,... Read more about Lemax

4.3 ( 14 reviews )

bookingkit is an online booking management solution that helps tour and activity providers bring their business online, while also managing and marketing their bookings. The solution caters to any business which offers a service w... Read more about bookingkit

4.2 ( 41 reviews )

Advensure is a cloud-based reservation management solution that allows travel agents to sell and manage tours, activities and rentals. Key features include a website builder, online booking management tools and payment tracking. ... Read more about Advensure

5.0 ( 2 reviews )

GP Travel Enterprise

GP Travel Enterprise is a cloud-based tour operator solution designed for travel service suppliers, online payment service providers and businesses in the hospitality industry. Features include accommodation booking, a central res... Read more about GP Travel Enterprise

4.7 ( 3 reviews )

Adalte Travel Platform

The Adalte Travel Platform is a cloud-based reservation management software suitable for every travel operator. By adopting an Adalte Travel platform, any tour operator, destination management company (DMC) and online travel agenc... Read more about Adalte Travel Platform

4.8 ( 8 reviews )

Nitro for Incoming Tour Operators

Nitro is a cloud-based travel management solution that helps tour operators generate quotations, handle bookings, create itineraries and vouchers, and control tasks and deadlines. Its key features include booking management, tour ... Read more about Nitro for Incoming Tour Operators

4.8 ( 12 reviews )

iTours is a cloud-based tour operator solution specially designed for tour operators and travel agencies. iTours is hundred percent customizable and user-friendly software with multiple modules including CRM, auto-accounting, B2B ... Read more about iTours

4.9 ( 12 reviews )

As a tour operator, you’re already aware of the operational challenges you face. You need to manage customer bookings, schedule transportation and plan out daily activities, arrange entry to the sites your groups will visit, select the best local guides… and that’s only the beginning.

Now take a step back and ask yourself: What do many of these challenges have in common? They’re all, to some degree, challenges that require communication and organization. Thankfully, communication and organization are two things that software is very good at helping you manage. Tour operator software is software that helps you do just that.

In this Buyer’s Guide, we’ll cover the following questions and topics:

What Is Tour Operator Software?

Common features of tour operator software, what type of buyer are you, benefits of tour operator software.

Tour operator software is computer software that’s tailormade to assist with the bulk of operations required to run a successful tour operations business. While there other genres of software that can help with this— CRM software , for example—these solutions often require additional tools, or expensive customization, to do what tour operator software can do out of the box. 

Of course, no two tour companies are exactly the same, and that’s also true of tour operator software. To get the best return on your investment, it’s important to choose a solution that aligns with your specific needs.

Many tour operator software systems are deployed in the cloud and sold as Software as a Service (SaaS). This means companies pay for a subscription (monthly or yearly) to the software and can then access it from any device with an internet connection. This can be a huge benefit for on-the-go tour operators, as it lets them access software features directly on their mobile phones.

Businesses looking for more tools to manage lodging and flights might be interested in evaluating travel agency software .

The key to selecting software, regardless of your industry, is to begin the selection process by carefully considering the following questions:

How can software help us with our most common and repetitive tasks and workflow processes? The key here is to find software that will support and add efficiency to your existing operations. It’s rarely advisable to purchase software that will require drastic changes to your day-to-day operations, unless those changes are necessary for a new business strategy.

How can software help us meet our (forward-looking) strategy goals? If your company has plans to create a better online experience for guests, for example, then this should be kept in mind when weighing your many software options. Changing a company’s software infrastructure is often the most effective way of ensuring strategy goals are met.

After considering these questions, you can further narrow your list of options by asking the following:

What software do our business partners use? If you rely on third-party services for any aspect of your tour operations, consider how your software purchase could improve those relationships. For example, if a hotel that you work closely with has a particular hotel management system , you should consider how well your own new system might integrate with the hotel’s system.

At which locations will we need to access our tour operator software system? Some tour operators may only need to access the software from one workstation in their office. Others might need to access it from mobile devices, so guides can access and update information while out on a tour. This question will help determine which deployment model to opt for and help plan your budget for individual software licenses.

Increase customer satisfaction: When software handles some of the mundane tasks of running a tour operation, you and your staff will have more time to focus on the people that count: your customers. Many tour operator software systems also allow for customer and guest feedback, helping you stay on top of any complaints, compliments or suggestions for improvement.

Avoid double booking: Tour operator scheduling software can be a silver bullet for all of your scheduling woes, helping prevent double-bookings, among other things. The software is designed to track and manage multiple concurrent schedules, and some even do so in cooperation with your third-party business partners. It can even help prevent no-shows by sending well-timed reminders to customers with upcoming trips.

Increase sales of value-adding services: With payment portals and click-to-add purchasing capabilities, tour operator systems can improve your sales performance by increasing the value of individual transactions. For example, when a customer is about to book their beach tour, the software can ping them with an offer to add on a dive trip or snorkel equipment rental.

Improve insight into business operations: Ever wonder why some customers seem to love the special deals you offer online or through email marketing , while other customers only commit to purchases they discuss in person? Tour operator software supplies the data and insight needed to identify trends among your customers and answer questions like these.

Increase employee satisfaction: Tour operator software takes much of the busywork out of running a tour operation. With fewer repetitive tasks in the way, staff can spend more time focusing on customers and improving the business. It’s also worth mentioning that employees can become more engaged when they’re asked to do fewer repetitive mundane tasks.

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Best Tour Operator Software: Features and Pricing (2024)

Home » Blog » Best Tour Operator Software: Features and Pricing (2024)

Capturing 75% of the Global Tourism market with over 883,934+ downloads globally and surpassing software like Rezdy, Peek Pro, Bokun, and more, the best tour operator software is WP Travel.

This post will discuss the Best Tour Operator Software: Features and Pricing (2024) which is available globally.

By completing this post, you can decide which tour operator software applies to your travel agency or tour business.

As a matter of fact, for review purposes, we have downloaded and used 133+ tour operator software for 3 months, but out of which we have listed only 15 software that help you grow your travel business ultimately.

Table of Contents

1. wp travel (best tour operator software), 2. rezdy tour operator software, 3. peek pro tour operator software, 4. we travel tour operator software, 5. bokun tour operator software, 6. checkfront tour operator software, 7. xola tour operator software, 8. fareharbor tour operator software, 9. regpack tour operator software, 10. trekksoft tour operator software, 11. travefy tour operator software, 12. starboard suite tour operator software, 13. beyonk tour operator software, 14. bookinglayer tour operator software, 15. bookeo tour operator software, best tour operator software | full comparison, faqs ( frequently asked questions ).

Here is a comprehensive list of popular tour operator plugins.

List of Popular Tour Operator Software

Here are some of the popular tour operator software options.

These software are listed based on their performance throughout the review period.

According to Colorlib, the best tour operator software is WP Travel . That allows you to create a travel website with ease. 

Above all, WP Travel has been downloaded more than 883,934+ globally. This makes WP Travel a popular choice for every tour operator globally. 

During our review period of 3 months, WP Travel tends to provide reliable service with 97.99% lag-free service at all times.

Certainly, one of the prime features possessed by WP Travel is itinerary creation. It’s the only software on the internet that allows you to create 10000+ itineraries.

Here is the complete step by step video ➤➤➤

Here are some of the main features included in WPTravel Software …

Features of WP Travel

Rezdy is widely recognized as the leading tour operator software, trusted by operators worldwide.

Its comprehensive platform streamlines booking and distribution, making it easier for tour businesses to manage their operations.

With a global presence in over 100 countries and thousands of users, Rezdy has proven its popularity.

During our evaluation, Rezdy maintained an impressive uptime of 98%, ensuring reliable service.

A key advantage is its user-friendly dashboard, which allows users to navigate and use the software easily.

Features of Rezdy

Peek Pro, a premier tour operator software, has earned numerous ratings and rewards from industry and tourism authorities. With an impressive 4.7-star rating on Capterra, Peek Pro stands out as a top choice among operators seeking to start their travel businesses.

Furthermore, Peek Pro earned the prestigious title of “Leader” in the winter of 2024, sticking to its position as an industry expert. The Peek Pro is committed to innovation, reliability, and customer satisfaction.

During our comprehensive evaluation and review over three months, Peek Pro consistently demonstrated its reliability, boasting an uptime of over 96.99%.

This unmatched performance ensures tour operators and agency owners can depend on Peek Pro to deliver seamless service to their customers.

Features of Peek Pro

We Travel is known to be a premier tour operator software, preferred by operators globally for its exceptional performance and user-friendly interface and dashboard.

With a rating of 4.8/5 on Capterra, We Travel has solidified its position as a top choice of all tour operators globally.

We Travel has an impressive uptime of 96%, making it a reliable software solution for travel and tour businesses of all sizes.

Focusing mainly on small and medium-level travel and tour operators, WP Travel has gained popularity in over 160 countries worldwide.

Its easy-to-use software integrates into the travel business, allowing travel and tour operators to streamline their business easily.

Some of the features of the software are listed below…

Features of We Travel

Bokun emerged as a leading choice among travel and tour operators worldwide, celebrated for its outstanding performance and 96% uptime.

With an impressive rating of 4.8 out of 5 on Capterra, It has established its reputation as the preferred software solution for tour operators globally, reaching 180+ countries globally.

With an utmost uptime of 96%, Bokun guarantees reliability, serving the diverse needs of travel and tour businesses across the globe.

Capturing the attention of travel and tour operators in over 180+ countries, Bokun has become a popular choice among new tour operators. Who is looking for basic software with large modules and features?

While Bokun provides numerous strengths, there are some areas for improvement. While generally reliable, customer support may benefit from further enhancement.

Here are the detailed features provided by Bokun Tour Operator Software

Features of Bokun

One of the most reliable choices in tour operator software, they hold a rating of 4.5 on Capterra and ensure an impressive uptime of 96%.

Certainly, checkfront is accessible across multiple countries, and it serves as a go-to solution for any kind of tour operator worldwide.

Despite its multiple features, Checkfront has a few limitations as well.

It is a bit incompatible with handling multiple currencies, making it a challenge for travel and tour operators who use other currencies except USD.

Also, the software has restrictions on the number of photos that can be uploaded, ultimately limiting operators’ ability to display their offerings and tour packages.

Quick Tips To Become Successful Tour Operator

However, some users find Checkfront’s interface difficult to navigate, hampering the efficiency and usability of the tour operator’s software.

Some of the prime features of Checkfront tour operator software are presented below…

Features of Checkfront

XOLA emerges as a tour operator software with a gaining reputation, gaining a rating of 4.8/5 on Capterra and receiving positive responses from 40% of global tour operators.

Available in over 160 countries, XOLA stands as a preferred choice for small or large tour operators worldwide.

XOLA Provides robust 24/7 customer support, XOLA ensures assistance is readily available whenever needed, any sort of assistance.

Providing a reliable service to travel and tour operator businesses, XOLA proves itself as a better tour software solution for any sort of travel business globally.

Here are some of the features of XOLA…

XOLA Features

FareHarbor has earned high praise with an utmost rating of 4.8 on Capterra, setting its position as a top-tier tour operator solution.

Loved by 50% of tour operators worldwide, FareHarbor stands out as a preferred choice in the travel and tour industry. They also provide reliable online ticketing services as well.

FareHarbor serves over 13,000 tour and travel businesses globally, providing better bookings and reservations.

You Might Be Interested : Start Your Tour Company

Additionally, with its 24/7 customer support, FareHarbor service is readily available whenever needed for further enhancements as well.

FareHarbor Features

Regpack holds a rating of 4.4/5 on Capterra. It is best known as a tool for online trip registration, providing easy and flexible registration processes for tourists or customers.

Regpack provides numerous features that empower users with capabilities for activity booking, booking management, calendar management, and reservations management.

Regpack comes with a user-friendly interface and detailed functionalities, Regpack stands as a reliable solution for managing trip registrations effectively.

if you are new to the travel and tour business then repack can be one of the better value-for-money software solutions for your business.

Regpack Features

Trekksoft gains a solid rating of 3.5 out of 5 on Capterra, reflecting its widespread adoption and trust among users across 130+ countries.

Loved by numerous countries, Trekksoft stands out for its remarkable solution and ease of customization of the tour software.

The software easily integrates into complex itinerary systems, dynamically opening or closing routes in real-time based on demand.

Additionally, users of Trekksoft appreciate the integrated payment gateway feature, enhancing the overall experience and functionality of the platform.

Here are some of the features of TrekkSoft…

Trekksoft Features

Travefy provides a reliable solution for itinerary creation customized specifically for travel and tour operators. With a 4.5 out of 5 rating on G2, it stands as an absolute choice for tour operators.

The platform provides an Itineraries & Proposals feature, providing travel and tour operators with detailed tools to create engaging tour and trip packages.

Additionally, Travefy provides CRM, Forms, & Tasks functionalities, streamlining communication and organization within the workflow.

Travefy provides a Credit Card Authorization & Invoicing feature that provides seamless financial transactions, providing convenience to payment processes.

Moreover, Travefy extends its capabilities with SEO-friendly websites & landing page tools, empowering operators to establish a strong online presence.

Here are more features offered by Travefy…

Travefy Features

With an overrating of 4.8 out of 5, the Capterra Starboard Suite stand is one of the best choices for tour operators globally.

Starboard Suite helps facilitate online, mobile, phone, and walk-up bookings, making it a better choice for various booking scenarios.

Customized specifically to focus on passenger vessels and watersports, Starboard Suite primarily serves as a reservation system.

Notably, its mobile-friendly interface ensures accessibility from anywhere. Loved by over 130+ countries worldwide, its user-friendly design makes it particularly well-suited for small tour operators.

If you are the one who is looking for tour booking software for your small business, then Starboard Suite can be a great option.

Here are some of the features provided by the Starboard suite…

Starboard Suite Features

Beyonk stands out as the most reliable tour operator software, with a Capterra rating of 4.8 out of 5.

It offers a simple yet powerful platform combined with effective marketing tools tailored for the tourism industry.

Loved in over 140 countries worldwide, Beyonk helps collaborate with various activity providers, including festivals, tours, attractions, museums, events, and classes.

Pro Tips: Marketing Ideas for Travel and Tour Business

However, one notable challenge users may encounter is scheduling.

Here are some of the Features Provided by Beyonk…

Beyonk Features

Bookinglayer stands out as a top-rated tour operator software, boasting an impressive 97% positive user reviews and being recognized as one of the best in the industry in terms of value for money.

Customized mainly for adventure travel businesses, Bookinglayer offers the best set of features to streamline operations and maximize customer experiences.

From its user-friendly activity dashboard to highly optimized booking management, channel management, and calendar management functionalities, Bookinglayer provides businesses with the tools they need to succeed in the competitive travel and tourism market.

Moreover, the platform provides better activity booking, automated scheduling, and more, making it value-for-money tour operator software for worldwide operators.

Bookinglayer Features

Bookeo offers a 30-day trial of its booking software, providing businesses with a flexible, intuitive, and highly useful solution.

One of its main features is its seamless integration with PayPal, which provides simple payment processing for both tour operators and customers.

Installation and setup of Bookeo are easy, they require minimal effort and technical expertise.

Moreover, it serves the needs of businesses with multiple staff and administrators, allowing them easy access to the system.

Bookeo is particularly suitable for small and medium-sized travel booking tour operators, allowing them to manage and operate their booking processes efficiently.

Bookeo Features

Here is a detailed comparison of all the tour operators’ software.

This analysis is prepared through the usage of all software for 3 months in different real-time conditions. We request that you go through individual sites’ privacy and policy pages to learn about their latest features.

Over time, the features or services provided by companies might change. We request everyone to review individual site’s change log for better understanding.

After evaluating 133+ software and gaining downloads of more than 883,934+ globally, the best tour operator software is WP Travel, surpassing other leading tour operator software like Rezdy, Peek Pro, We Travel, Bokun, and more. From seamless booking and efficient management to dynamic calendar tools and centralized reservation hubs, WP Travel offers everything a tour operator needs to streamline their operations and maximize efficiency.

WP Travel is considered one of the best tour operator software, and it offers a free version with numerous features.

WP Travel serves the needs of small and large tour operators with its user-friendly interface and customizable features.

Along with WP Travel, software like Rezdy, Peek Pro, and FareHarbor can help you with multi-day tour operations.

Also, if you liked this article, then subscribing to our  YouTube Channel  for WordPress video tutorials would be the cherry on top. You can also find us on  Facebook ,  Instagram,   Twitter,  Linkedin ,  TikTok ,  Pinterest , and our dedicated, engaging  Facebook user community Further, if you have any queries, please submit them to our  Contact page . You can get  WP Travel Pro  to start creating your travel and tour booking website within minutes without any hassle of coding.

Yam Bahadur Chhetri is a content writer and vivid contributor to the WordPress community and a WordPress enthusiast with an experience of 7+ years in the relative field. He also loves to develop WordPress Themes, Plugins, and custom WordPress development for clients.

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The world’s leading software solution for tour operators and destination management companies

The tourplan experience, market leaders, total solution, proven track record, our client’s recommendations, tourplan provides innovative software solutions to 400 tour operators and dmcs in 70 countries, across 5 continents..

If you are a Tour Operator or Destination Management Company (DMC) wanting to increase sales, achieve better margins, and source product more efficiently you are in the right place.

Tourplan has been proudly partnering with leading tour operators and DMCs around the world for over 30 years.

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Our clients include some of the world’s best tourism companies. That is because we have been leading the way since 1986, growing and evolving with the travel and tourism industry, understanding its needs, and crafting our product to deliver robust solutions for the clients who journey with us.

Our products and services are conveniently scalable to deliver on every need, from modest practical solutions to enterprise-level power and performance. So, whether you are one of the largest global Tour Operators or a more specialised regional experience provider, we’re ready to welcome you onboard as a partner, as we navigate the most efficient way to achieve your goals.

Decades of experience has allowed us to craft a world-class, all-in-one, integrated sales, operational, and financial Tour Operator software package and DMC tools. With everything fully integrated, we are able to deliver complete solutions specifically designed for inbound Tour Operators, Destination Management Companies, and outbound Tour Operators.

From the moment we start our journey together, we’re with you every step of the way. Our extensive range of services all revolve around helping you increase your profits and achieve your company goals through the use of the Tourplan system. These premium-quality services are provided by experienced consultants with local industry knowledge.

Simply put, we deliver exceptional software and superb services to make your job easier, your business more effective and your results more rewarding.

Our aim is to get you to a point where you wonder, “How did we ever do this without Tourplan?”

Tourplan is specifically designed for

• FIT Bookings
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We simplify the things that matter to you

• Sourcing, packaging and managing product efficiently
• Providing fast and accurate quotes
• Increasing sales and protecting profit margins
• Delivering financial and strategic intelligence
• Providing web and XML distribution channels

TOURPLAN WILL HELP YOU TAKE YOUR TOUR OPERATOR OR DMC BUSINESS FURTHER THAN EVER BEFORE

From traditional and online purchasing, sales and bookings, to operations, accounting, financials, and management reporting.

Inbound, outbound, groups, FITs, tailor-made packages, custom itineraries, specialist tours with one integrated operational and accounting package designed specifically for Tour Operators and Destination Management Companies.

Everything you need – hosting, installation, project management, training, support, general consultancy and bespoke customisation

Our modular approach integrates product, quotes, reservations, accounts and management information systems, plus online interfaces for agent, client, and supplier transactions

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Transform the Way You Create, Sell and Operate Multi-day Tours

Software for Mid to Large-Sized Tour Operators and DMCs

Automate the entire workflow – with suppliers, partners, and travelers. Speed up sales and booking journey to deliver a better experience and increase revenue.

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How Lemax Can Transform Your Travel Business

Lemax Platform offers solutions for different teams and processes to help you achieve your goals faster, provide better experiences, and maximize business results.

Centralized Product Inventory

Eliminate spreadsheets, mistakes, and manual cost calculations – all products unified in one central location

Booking and Sales Automation

Automate booking journeys and pricing efficiencies – do more in less time and increase revenue

Package Builder and Operations

Ensure the profitability of your products – effortlessly create, publish, sell, and deliver unique tour packages

Unified CRM

Strengthen your customer and supplier relationships and accelerate sales

Centralized Communication

Simplify collaboration and deliver a personalized experience, and enable a two-way email system to track history

Ultimate Workflow Automation

Automate your travel business processes and automatically trigger actions with no manual work

Connect with Third-Party Suppliers

Extend your product offerings, receive live availabilities and prices, and book flights directly from different suppliers.

Online Booking API

Create your internet booking engine using our WEB API for online publishing products and services.

Product Distribution

Distribute your products to your B2B partners via XML OUT connection. Expose your inventory live, and eliminate manual work.

Branded B2B Portal

Branded internet booking engine that enables your B2B partners to book online products and services.

The Ultimate Workflow Automation with Clients and Suppliers

Speed up bookings and increase revenue by automating your travel business processes with automatically triggered actions such as:

• asking suppliers for availability
• instantly getting confirmations
• sending documents to customers
• sending payment reminders
• automating engagement follow-ups
• generating itineraries and sending them to customers.

Everything happens in the background, with no manual work!

Expand your supplier network with seamless integrations such as Galileo and HotelBeds. Extend your product offerings, receive live availabilities and prices, and book flights directly from different suppliers.

Asian Trails

Highly automated process, fully loaded product database, functional operations, and quoting – all-in-one

Albatross Tours

They got a reservation system they can trust, eliminated countless spreadsheets, and improved managing Covid-19 related situations

Snæland Travel

Unified product database, standardized processes and documentation, more efficiency

Lemax team understands the complexities of the DMC business

Chief Operating Officer Liberty Int. Tourism Group, Austria

Expat Explore and Lemax’s partnership is built on the shared core values

Head of Finance Expat Explore Travel, UK

The Lemax Team is proactive and trustworthy!

The Lemax team is incredibly responsive. While many tend to focus solely on sales, at Lemax, the system provides a service to every department. The teams are very organized and trustworthy. I truly felt like we were in good hands all along the way.

General Manager Beyond Times Square, USA

Lemax’s detailed and professional approach has been impressive

Product Manager Singita, South Africa

Lemax brings high level of automation

Group CFO Asian Trails, Bangkok, Thailand

Another member of our team that can actually do more than five people

General Manager My Costa Rica, Costa Rica

We have a reservation system that we can trust again!

Group Project Manager The Albatross Group, UK, AU

No.8 Tours grew the number of sold tours by 43% since using Lemax

Co-founder and CEO No.8 Tours, New Zealand

Using Lemax for FITs now shows it’s strong side

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User friendly. Effective. With a dedicated support team!

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With Improved Efficiency, Manage More in Less Time and Increase Revenue

Ensure profitability and increase sales

Speed up processes and manage more inquiries. Deliver unique tours and increase product visibility.

Enhance efficiency and save resources

Spend less time on administration and eliminate manual work. Focus on personalized offers and experience.

Reliability to build strong relationships

Eliminate mistakes and become reliable for suppliers and customers – build stronger long-term relationships.

Deliver amazing experiences

Focus less on processes and more on building creative offers. Get more returning customers.

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Tour booking solutions that make your life easier

Tour and activity operators around the world use TrekkSoft to sell on multiple sales channels, automate workflows, manage bookings and a whole lot more.

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Our customers love our booking widget, and we're confident you will too! It's optimised for conversions and works flawlessly on any device.

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Turn any laptop, tablet, or mobile device into a point-of-sale with our POS Desk. Quickly take bookings and payments in-store or at the start of your trip.

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Get an overview of all your bookings, automate workflows and manage your operations from one platform.

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Payyo is our very own payment gateway created for tour and activity businesses. Take online payments from customers all over the world.

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Connect to popular OTAs and Marketplaces and sell your tours with a click of a button. Bookings are synced automatically so you never overbook.

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Work with travel agents and local resellers like hotel concierges and tourist information points to reach travelers in-destination or abroad.

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Born in Interlaken, the adventure capital of Europe We've been part of the travel industry since 2010 and we love it. We're driven to help operators grow, one booking at a time.

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Personalised support from the very start We're here to help you make the best decision for your business. To kick things off, we'll work with you to understand your requirements to make sure we're the perfect fit for your business.

What TrekkSoft's Customers are saying

“TrekkSoft helped us to reach the next level in terms of efficiency in our workflows. Connecting to OTAs which is so much easier via TrekkSoft and processing payment is simpler via TrekkPay. Our business increased 60% just by using TrekkSoft.” Lodewijk Brondijk Director of Tour Company

“TrekkSoft is enabling a lot of growth for us by cutting out the admin work we have to do, allowing us to focus on strategy and targeted growth.[...] There’s still a sense of nervousness because we don't know what the future looks like so flexibility in our plans is important” Gideon Clark General Manager from Canoe Trail

"TrekkSoft is the way to grow sustainably, in an agile way in order to increase sales. In short, it is the way to turn a tour into a company. For us, this partnership is not an option, it's a must. From our point of view, business owners running tours must focus on generating unique tours, satisfying client's need and increase their sales. TrekkSoft is what allows us to control the back-end of these processes!" Eduardo Aguilar CEO Sea Saffron

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Tour Operation Software & Services You Can Count On

Tourtools ® v5 back office is here, tourtools® is an integrated marketing, sales, operations and reporting software solution..

Since 1995, more than 170 tour operation companies throughout North America and Australia have trusted the TourTools software to manage their business. Created in FileMaker Pro (Claris), TourTools offers the best combination of power, flexibility, and ease of use of any similar product on the market today.

TourTool v5 brings more features, functionality, and optimizations to the software that is trusted and loved by companies around the world.

This new version features a new, clean intuitive user interface, improved admin tools, and more robust marketing and communications options. Read the entire list of features and optimizations below.

Ready to get started? Call us now for details!

New optimizations & integrations.

➢ New clean, intuitive user interface

➢ Addition of CAPTCHA to TourTools Online for improved security

➢ New TourTools Payment Gateway for savings on transaction fees, including ACH payments

➢ Enhanced task module for optimized task management

➢ New integrated Automated Email Module for nightly emails to targeted bookings for payment reminders, late pay notices, and more

➢ MailChimp integration to keep contacts in sync with TourTools

➢ DocuSign integration for use with terms and conditions, contracts, and other client documents

➢ Improved QuickBooks Interface and workflow; new support for QuickBooks Online

➢ Performance optimizations for hosting on cloud servers

➢ Duplicate management/merge functionality for the Client Module

New Features and Functions

➢ New home dashboard featuring critical metrics & tools

➢ Improved “checkout” functionality for multiple passenger bookings and payments

➢ New functionality to easily modify tour dates

➢ Improved document handling/storage libraries

➢ Improved owner/manager access for updating/maintaining company information and system settings

➢ Enhanced email functionality for more robust communications and marketing campaigns

➢ New powerful reports added to TourTools report library

➢ Improved Security and User Access Management

➢ Guide Management & Reporting

Take Bookings 24/7 with TourTools ® Online

Looks Great on Mobile

Our web interface allows your clients to view and book tours easily on all their mobile devices.

Save Admin Time – Avoid Errors

Online bookings eliminate admin phone calls, phone tag and endless emails.

Sell More – Maximize Conversions

Avoid lost bookings, missed deposits and refunds with TourTools ® automated processes.

Accept Bookings 24/7

Eliminate barriers to booking. Allow your clients to check availability and book outside of business hours.

Automated Follow-up

Save time with our event tracking tools, automated SMS, and email reminders.

Easily Track Sales & Marketing Efforts with Robust Reporting

TourTools ® comes loaded with 100s of reports, giving you the info you need to make intelligent business decisions.

What TourTools ® Customers Are Saying

Rita ritenour.

Arin and her team helped U.S. Tours improve its communications and recordkeeping by creating a web interface to the TourTools database – WebDirect.  This new interface enables our growing Sales Team to access the database – anywhere, anytime – with an internet connection.  WebDirect provides a concise, easy to use interface which focuses on the portion of the Tour Tools database the Sales Team uses the most – client interface.  They record client communications, visits, generate RFQs; and can research client history prior to meetings, phone calls, and trade shows.  The dashboard also has a follow up date column to remind the Sales Team of important dates and action items.  WebDirect can also be used to generate weekly sales reports and travel reports. This client communication recordkeeping is crucial to all members of our company – from sales to operations to accounting.

Amy Spear, VP of Sales & Tour Operations

Southern escape tours.

I absolutely LOVE the TourTools software! It is completely revolutionizing how we do business, allowing us to be much more efficient and effective. The system helps us offer better customer service with quicker response times to client needs. Working with the TourTools support team has been a fantastic experience! They are very responsive and very patient with all my questions as I’m learning the system! They are also quick to offer answers and solutions to my questions, including countless customizations to the program to make it work for my company with all our varied customers’ travel needs and reservations. And the best bonus is that they are very friendly and courteous! I feel like I have made new friends within the TourTools team that I enjoy chatting with on a regular basis!

Brad S. Rosenbaum, GM

Hemisphere educational travel.

Integrating the Tour Tools web registration feature back in 2012 was the most significant technological enhancement our company has made.  The system has processed thousands of registrations and payments while simultaneously transferring the data into our Tour Tools system.  Each transaction on the web is one less transaction that our accounting department has to manually enter. The web integration enables our team to analyze registration data in real time which helps assist us in managing our tours up until departure.  There is no doubt this has contributed to our company’s growth over the past 7 years.

Matt Zeugin, IT Director

The oars family of companies.

OARS operates whitewater rafting adventure tours in many different locations around the world.  We began using TourTools in 2002 due to its feature set and the ability to customize the reservation system to meet our sometimes complex or unique needs and requirements.  We added online reservations, online forms, and online reporting capabilities over the years which saves time for our staff.  Our clients also appreciate the ability to book a trip and submit their information online.

Ward Kinney, Owner

Fontenelle tours.

I wanted to take a moment and tell you and your team how pleased I am to have Tour Tools as the system supporting our tour operator business. Fontenelle Tours has now been using the software product for eleven years. Early on, as we were learning how to best use the functionality provided, it became obvious to us that it was extremely well designed. It easily covers all aspects of our operation. The client data is comprehensive, the vendor data complete, the “tour master”, with its link to the operations records, totally encompasses all aspects of the operations. The reports offered under each of the major functions provide just the information needed. The underling data base, File Maker, is extremely reliable, responsive and delivers reports almost instantaneously. The data export functionality is well designed and easily imported into such tools as MS Excel. We frequently use this functionality to extract our traveling customers emails addresses in order to send out individual tour invitations through MS Word’s email generation capabilities. The very few times we have requested slight customization was handled very quickly with 100% positive.

JD Conroy, Founder & President

American classic tours.

I was so impressed with the TourTools + MailChimp integration that the TourTools team was able to set up for me. It was a game-changer for my business allowing me to set up seamless marketing automation campaigns using my complete TourTools customer database. The team did a phenomenal job working with me to set up a customized solution for my business. It is simple, clean, and easy to use. With its MailChimp integration, TourTools offers a comprehensive marketing solution for small businesses like mine.

Sabrina Carlson, President

American christian tours.

Our company has been integrated with TourTools software for over twenty years. As we have grown and technology has changed, TourTools has grown and changed with us. We have been grateful for their willingness to dream with us and customize particular elements to fit our business model. It has been a successful partnership. Arin and her team at the helm are incredible to work with each step of the way; they respond quickly and with good counsel as we navigate the changes and challenges of the tour and travel industry. We are impressed to see their continued dedication to growth and development for the future. We look forward to our continued partnership with Arin and the TT team.

Andrea Cristadoro, Director of Operations

Educational performance tours.

As a tour & travel provider, all we own is our service and reputation to our client. I can confidently say working with Tour Tools has allowed us to position ourselves in the best light possible to showcase and optimize our service. Having the ability to customize various components of the software, including both our CRM and our final output proposal has enhanced all facets of daily operations including efficiency, organization, and the ability to truly “wow” our clients. The Individual Online Payment Option is another aspect Tour Tools provides us with, putting us at the forefront of clients’ minds when they search for a cutting edge travel company ready to take on the often burden process of payment, and present them with a seamless process for their travelers.

Jennifer Rosenbaum, Director of Finance

Hemisphere educational tours.

Our company has been using Tour Tools for over 10 years now. As our company’s Finance Director, I utilize the Fundraising Feature regularly. For a group whose participants pay us individually, the participant payments are linked to their own account. When a school sends us fundraising, that check is disbursed to each person in a separate field, at designated increments given to us by the group leader. Multiple fundraising checks can be received and applied to participant accounts. A report can be generated to show the total of how much each person has received in fundraising at any given time. Participants really like to see the separation of funds in their account and on client invoices/statements, as do the group leaders for accounting purposes. It is also very easy to use.

Cody Carter, Office & Client Relations Manager

Travelquest.

DVT TourTools is the key instrument in place that upholds the organizational and aesthetic standards of our business. The DataVast Team is always on standby, ready to help us integrate our latest ideas to improve workflow and create clear communication for our valued clients. Everyone has been a pleasure to work with from start to finish – always approachable, responsive, and savvy!

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Cloud Software for Tour Operators, Adventure Travel Companies, Leisure Travel Agencies and DMCs

Tour Operator Software

PEAK 15 provides integrated marketing, sales, trip planning, operations and accounting automation as an affordable and easy-to-implement cloud software for:

• Multi day Tour Operators
• Active/Adventure Travel Companies

Leisure Travel Agencies

• Inbound Operators and DMCs

Discover the power of PEAK 15, the leading tour operators software solution that includes comprehensive features tailored to the needs of travel businesses.

PEAK 15 Tour Operator Software works for

Multi day operators.

Outbound tours or cruises for Large Tours, Small Groups, Affinity Groups, etc…

Active/Adventure Travel

Safari, Walking, Trekking, Hiking, Rafting, Kayaking, Canoeing, Biking etc…

Custom, Private, Bespoke, FIT travel etc…

Inbound and DMCs

Inbound Tours, Destination Management Companies etc…

WE DO CUSTOM | PRIVATE

WE DO GROUP | SET DATE

WE DO BOTH PRIVATE & GROUP

Elevate your tour operator business to new heights

Explore PEAK 15’s software suite, offering comprehensive solutions designed for multi day tour operator software needs. We’re here to help you navigate the process.

• Market Smarter Target your marketing investments and track their effectiveness to reduce marketing costs and increase conversion.
• Operate Easier Streamline processes for responding to pre-booking inquiries and pre-departure communication with customers and vendors.
• Sell More Provide instant access to detailed customer profiles, vendor services, sample itineraries and inventory to generate rich custom itinerary proposals and/or book scheduled trips.
• Move Faster Analyze your business, accounts receivable and payable in real-time so you can respond quickly to challenges and opportunities.

Join the PEAK 15 community

Every year we gather in sunny San Diego for an event where your peers share how to get the most out of their Tour Operator Software.

“PEAK 15 has provided our business with a powerful tool to improve processes and guest experiences. We are constantly working together to add functions that improve communication and increase sales.” Melissa Hordych Executive Director

“We looked high and low for the best system on the market and eventually chose PEAK 15. We find the program exceeds our needs on a daily basis and are constantly learning how to get more out of it. You can’t go wrong with PEAK 15.” Dan Austin President

“We have implemented PEAK 15 across all areas of our business. The Cloud-based model allows for flexibility and scalability and we love the open nature of the platform because it has allowed us to integrate to several external systems across our organization.” Llewelyn Thomas Managing Director

“We were able to increase both the number of trips we offered and the number of guests we served, without an increase in staff or a decrease in customer service.” Karen Katt System Administrator

We’re Committed to Your Success!

PEAK 15 is 100% dedicated to helping Multi day Tour Operators, Adventure Travel Companies, Leisure Travel Agencies and DMCs to work smarter, grow revenue, and increase profitability.

24×7 Support

We’re here when you need us.

Self-Paced and Instructor-led Training

In-depth learning resources.

Consulting and Professional Services

Services for your unique needs.

Experience world-class support from our dedicated team while leveraging our cutting-edge tour operators software designed to streamline operations and enhance customer experiences.

Get a one-on-one demo of our tour operator software.

First, we get to know your specific goals (where you want to go) then we build a custom demo just for you (map out your exact route).

PEAK 15 is your path to happier clients and higher profits.

• Web based CRM, trip planning, reservations, operations, marketing and more
• Everything you need to keep clients coming back for great travel experiences
• Designed for Multi day Inbound, Outbound, Group and FIT Travel Companies

Ready to see it in action?

Please complete the request form to schedule your custom demo today. See for yourself how PEAK 15’s tour operator software will save you and your team hours every day!

Tour Operator Software Trusted by the World’s Best Tour Operators

10 time #1 winner

4 time #1 winner

PEAK 15 is built together with our community of customers but we are not the right fit for every type of business. The following are the core traits that tend to define the PEAK 15 community.

Multi day tours at your core — An overwhelming majority of your tours or trips or itineraries are 2 or more days in length.

Packages not itemized services — Whether you contract directly with suppliers or through a partner DMC or inbound operator or are the DMC and inbound operator, your tours or trips or itineraries generally include accommodations together with a variety of other services and you do not itemize or breakdown your pricing by services.

Guest experience is job #1 — You may sell business to business (B2B) or business to consumer (B2C) and you may thrive on either or both repeat clients or referrals from clients, but your guests are going to experience something unique when they travel with you.

Yes, we tend to use the term “tour operator” or “packaged tour operator” to describe these businesses. For some the term “tour” conjure up images of a large motor coach or bus pulling up and unloading a large group who then follow a tour leader around while they hold up a flag. And the term “package” can evoke an all inclusive resort with flights. Whether you call it a tour or package or trip or cruise or itinerary or experience or program or seminar or course isn’t important. What is important is that as a multi day tour operator your needs are vastly different than operators who are exclusively or mostly selling single day tours and activities. If you are single day operator, we recommend our friend, TheFlyBook . For everyone else, please reach out to us to learn more .

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Tour Operator Software: Itinerary Creator, Booking Engine, and Other Handy Technologies

• 12 min read
• Business ,   Travel
• 23 Mar, 2022
• No comments Share

Before diving in, watch how the tours and attractions market works

What is a tour operator: definition, types, and challenges

Components of tour packages

Often, the tour operator functions as a wholesaler, buying tickets, hotel rooms, and other travel products in bulk at discounted rates, combining them, and selling those packages in significant quantities directly or indirectly. Besides all that, a tour operator can own some of the package components, for example, run an airline or hotel. Depending on your business model, you probably fall into one of the main categories of tour operators. Inbound tour operators handle travel arrangements in the host country for tourists coming from abroad. Outbound tour operators organize trips for international destinations. Domestic tour operators arrange tours within a country for domestic travelers. Ground tour operators work with travelers coming to their country on behalf of foreign operators. Usually those are local companies that actually provide travel services. Whichever category you belong to, there are several key aspects of your business that you have to take care of to be successful:

• making reservations for flights, hotels, and activities;
• devising itineraries and creating tour packages;
• processing bookings across various platforms and accepting payments;
• managing distribution ;
• maintaining online presence to promote your services and receive more bookings;
• managing your relationships with customers and partners (travelers, OTAs , local tour guides, etc.);
• conducting marketing activities to find and retain consumers;
• handling bills, invoices, general ledgers, and other accounting witchcraft; and
• collecting and analyzing data for reporting and finding areas for improvement.

Tour operator technology solutions

Connecting to suppliers

In most cases, tour operators book travel services from external suppliers. Unless you run your own aircraft fleet and a chain of hotels or arrange walking tours with your employed guides, you probably buy inventory from

• hotels/lodges/ alternative accommodation ,
• bed banks ,
• transfer providers/ car rentals ,
• activity suppliers/ destination management companies , and so on.

To streamline your relationships with suppliers and automate reservation processes, you can connect your software to travel providers via APIs . You’ll be able to send booking requests and receive confirmations and other status updates through your own system interface. Another option is creating an extranet to give direct access to your software and allow suppliers to manage their allotments . Read our article on AltexSoft experience with Sabre API integration to understand the process in more detail.

Itinerary creation, scheduling, and quoting

Creating a tour package in Tourwriter

Some solutions also allow you to add city guides, optional things to do, and other destination content from their database. If you work with lengthy, multi-stop tours, an automatic map-routing generation feature would come in handy. Another important part of tour package creation is pricing. You can quote your customers considering preset rules and margins. Some platforms also come with dynamic pricing capabilities so that you can adjust your rates for groups, seasons, and so on. As you have your tour elements arranged, scheduled, and rated, you can easily create a proposal with a readable itinerary description using customizable templates.

Booking engine and payment processing

Booking engine for tour operators

Here, we highlight the main aspects you’ll have to consider when choosing a booking engine.

Booking model: B2B, B2C, or combined

The Peek Pro online booking flow

In most cases, tour operators sell through a variety of channels (more about it in the next section). So, you need a super-smart combined booking engine that will be able to process both agents’ requests and website reservations.

Dynamic packaging capabilities

Some tour operators enable dynamic packaging – allowing customers to adjust their trips and change separate components instead of purchasing strictly predefined tours (for example, add an extra stop, choose another hotel, or change the flight date). It’s a more complex workflow, but if that’s your case, make sure your booking engine will be able to handle such customizations. It's the same story when selling tour vouchers with flexible dates – and booking the service whenever the customer is ready to redeem the voucher.

Payments processing

The indispensable part of the booking process is receiving payments. To securely process online transactions , your booking engine needs to have inbuilt integration with payment gateways . The biggest and most well-known ones are Stripe, PayPal, 2Checkout, and others. Consider reading our articles linked above for more details on how this whole payments universe works. You should be able to handle multiple payment methods, including bank debit and credit cards, mobile payments, digital wallets, and even cryptocurrency. You might also want to add gift certificates, vouchers, deposits, and payment in installments.

Channel manager: handling diverse distribution flows

A channel manager is a piece of software that makes for smooth multi-channel distribution and efficient inventory management. As mentioned, you can sell your services in a variety of ways. Those include:

• on websites and marketplaces (like Musement or Ceetiz),
• through various online travel agencies (Booking.com, Expedia, GetYourGuide, Viator/TripAdvisor, etc.),
• via social media,
• in the office with the help of employees or self-service kiosks,
• through local resellers and affiliates , or even
• with the help of a network of street agents.

Inbuilt integrations of TrekkSoft Channel Manager

Customer relationships management

To streamline relationships with your customers, you’ll need some sort of CRM solution. Not only should it automatically create profiles and store your partners’ information and interaction history, but also ideally have additional features to facilitate communication and support personalization . For example, you have to be able to easily create custom commercial documents like proposals and quotes. Many tour operator platforms have a CRM module. If your system isn’t that multifunctional or maybe you want to enhance it with richer functionality, consider implementing a standalone CRM platform. Or you might already have a CRM and want to keep using it as a main database instead of transferring all the information to the new system. Whatever the case, you’ll have to integrate it with the rest of your software to establish a seamless information flow.

Marketing support

Travel marketing support be LeadSquared

Often, the marketing module comes together with a CRM. Connecting them is a good practice since the better you know your audience, the better you can segment it and the more personalized your offers and promotions can be.

Website builder and content management

One-click website creator in Rezdy

As for your content, you can partner with a destination content provider like ArrivalGuides to get licensed descriptions for thousands of accommodations, places of interest, and so on. Or, you can make your own content. Implementing a focused content management system (CMS) will support these activities. You’ll be able to create, manage, and share your descriptions, images, policies, and other pieces of digital content on your website and across distribution channels .

Accounting is an integral part of any business operations. You need to handle billing and invoicing, manage refunds, maintain a general ledger, and perform other bookkeeping activities. Here, again, you've got two options. You can use an out-of-the-box accounting module of a comprehensive tour operator system. Yet, its functionality can be limited, not covering your specific workflow. So, if it isn't enough for your needs you may prefer a standalone, feature-rich solution. Make sure that it’s compatible with your booking and payment processing software.

Reporting and analytics

FareHarbor ’s Bookings dashboard

In this way, you’ll see the full picture of your company’s performance, its strengths and weaknesses, expenses and revenue , employee activities and customer preferences – enabling informed decisions about further operations. Again, many tour operator solutions have an inbuilt reporting module. But if you want to have access to a wider range of reports and conduct deeper analytics, you’ll have to get a separate business intelligence (BI) tool and integrate it into the rest of your IT infrastructure to enable a seamless information flow. Check our post about analytics for OTAs for some ideas on what you can track.

Other tour operator software integrations

It’s convenient to see all the information about the caller. Source: LeadSquared

What else to consider: localization capabilities, support, security, free trial, etc.

We've got several more recommendations worth considering when choosing tour operator software. Localization . If you deal with multinational travelers, you’ll need to localize your content, offer versions in different languages, and provide a variety of payment options (check our localization article for tips). Popular tools such as TRYTN offer multilingual and multi currency support. Customer support . Next, when evaluating software vendor, check whether it offers comprehensive customer support services and will assist you with system implementation, staff training, and further maintenance. Security . Another important aspect is security. Since you deal with a lot of personal and sensitive data (such as credit card details and customer information), make sure your software provider is compliant with data protection legislation such as GDPR . Free trial . Also, check if there’s a free trial available. Having a chance to test software before committing will let you understand how well it fits your workflow and how user-friendly its interface is for your staff. Scalability . If you are just starting off as a small company with big plans, it’s worth determining if your software provider supports scalability, what the customization options are, and if flexible pricing plans are available. What else to pay attention to when choosing software? You might need to think about the following:

• setting up diverse access permissions (agents, guides, administrators, management, etc.),
• team management (like it’s important to keep your guides in the loop with your tour schedule or accurately assign inquiries to sales agents),
• mobile-friendliness (by the way, if you think of creating an app, check our T&A app best practices post),
• inbuilt communication channels (e.g., chatbots ), and so on.

To buy or build?

Many companies face a dilemma: Is it better to buy an off-the-shelf solution or build a custom system? The pros and cons are obvious. It’s pretty much about the balance of price, time, and customization. Even though there is no universal piece of advice, as a rule of thumb, we recommend developing your own proprietary software if you run a big enterprise (or have ambitious development plans) or have a unique workflow that can’t be covered by existing tools. In that case, you’ll have a system perfectly tailored to fit your specific business requirements. If you have legacy software and want to modernize it or replace it completely, you have to realize that it’s going to be a huge, lengthy, and resource-consuming project. So, it makes sense to do one thing at a time and implement gradual changes instead of biting off more than you can chew. On the other hand, if the functionality of the ready-made platforms is enough to cover the majority of your needs – go with it, especially if you’re a small or middle-sized company. You can start with acquiring one or two modules/tools that you need the most. Remember that you can always fine-tune their functionality on the fly to meet your requirements and add other modules in due course, integrating them with existing systems. One more option is combining ready-made solutions with custom software. If, for example, you have a complex booking flow with multiple bespoke integrations, consider building your own booking engine (check out the booking platform we created at AltexSoft). At the same time, you can implement, for example, an off-the-shelf accounting and CRM products. In this way, you’ll save time and money and don’t have to develop the entire system from scratch – but still have your operations automated and your principal business needs covered.

Tour Operator Software Solutions

Tour operators face the challenge of managing complex itineraries, bookings, and customer data while staying competitive in the travel industry. Manual processes often lead to inefficiencies, errors, and missed opportunities.

At Traveltek we offer complete tour operator software TourTek , that simplifies itinerary management, automates bookings, and centralises customer data. Our inclusive solution streamlines operations, increases productivity, and enhances the customer experience.

Choose Traveltek’s tour operator software to transform your operations, delight your customers, and elevate your travel business to new heights.

What is tour operator software

Tour operator software is a comprehensive technology solution tailored for businesses operating in the travel and tourism industry, specifically tour operators.

Our Tour operator software, Tourtek, is a specialised platform designed to simplify and enhance the entire operational ecosystem of tour companies. It offers a wide range of features and tools such as upgrades, and allocations, that empower tour operators to manage their business more effectively and deliver exceptional travel experiences to their customers.

Key functionalities of tour operator software typically include:

Itinerary Management: The software allows you to create, customise, and manage travel itineraries effortlessly. This feature ensures that your tours are well-organised and tailored to meet the preferences of your customers.

Booking Automation: You can automate the booking process, from reservations and payments to seat assignments and room allocations. This minimises errors, reduces administrative overhead, and ensures a smooth booking experience for both clients and staff.

Centralised Data Management: Tour operator software centralises all your critical data , such as customer information, reservations, supplier details, and financial records. This centralisation simplifies data access, reporting, and analysis.

Inventory Management: You can efficiently manage your tour inventory, including available seats, rooms, and transportation options. Real-time updates and alerts help you maximise resource utilisation and optimise pricing strategies.

Customer Relationship Management (CRM): The software often includes CRM tools that enable you to build and maintain strong relationships with your clients. You can track interactions, preferences, and feedback to provide personalised services and targeted marketing campaigns.

Online Booking Portals: Many tour operator software solutions offer web-based booking platforms and apps that allow customers to browse and book tours directly from your website. This boosts your online presence and increases accessibility for potential clients.

Reporting and Analytics: Robust reporting and analytics tools provide insights into your business performance. You can make data-driven decisions, identify trends, and adjust your strategies to maximise profitability.

Integration with Suppliers: Seamless integration with various suppliers , such as airlines, hotels, and activity providers, ensures access to the best rates and availability. This integration simplifies the process of building attractive and cost-effective travel packages.

Our tour operator software empowers your business with efficiency, accuracy, centralisation, and innovation. By using such software, you can gain a competitive edge in the travel industry, enhance customer satisfaction, and unlock revenue growth potential.

Benefits to Tour Operators

Boosting operational efficiency is paramount in the world of tour operators. By automating time-consuming manual tasks, your team can redirect their efforts towards strategic growth initiatives. Moreover, prioritizing accuracy ensures flawless bookings and itineraries, which translates to heightened customer satisfaction. The centralization of all tour operator needs within a single, integrated platform streamlines data management and reporting, simplifying your daily operations. To maintain a competitive edge in the travel industry, leverage innovative technology to enhance your services and offerings. This, in turn, will contribute to improved customer satisfaction by providing smoother bookings, tailored itineraries, and personalized interactions. Ultimately, this comprehensive approach results in revenue growth, as efficiency, superior customer service, and data-driven decision-making combine to maximize your revenue potential.

Discover how Traveltek Tour Operator Software can help your business

Frequently Asked Questions

What is tour operator software, and how can it benefit my business.

Tour operator software is a specialised technology solution designed to streamline and enhance the operations of travel companies. It can benefit your business by automating tasks, improving efficiency, increasing accuracy, centralising data, enhancing customer satisfaction, and ultimately, driving revenue growth.

How can Traveltek's tour operator software help me manage my itineraries more effectively?

Traveltek's software provides powerful itinerary management tools, allowing you to create, customise, and manage travel itineraries effortlessly. This feature ensures that your tours are well-organised, flexible, and tailored to meet your customers' preferences.

Can I automate the booking process with Traveltek's software?

Yes, absolutely. Our software offers comprehensive booking automation capabilities. You can automate reservations, payments, seat assignments, room allocations, and more. This not only reduces errors but also simplifies the booking process for both your clients and your staff.

How does Traveltek's software centralise data management?

Our software centralises critical data, including customer information, reservations, supplier details, and financial records. This centralisation simplifies data access, reporting, and analysis, allowing you to make informed decisions and optimise your business processes.

Can Traveltek's software help me manage my tour inventory efficiently?

Yes, You can efficiently manage your tour inventory with our software, which includes features for tracking available seats, rooms, transportation options, and more. Real-time updates and alerts help you maximise resource utilisation and pricing strategies.

Does Traveltek's software offer customer relationship management (CRM) capabilities?

Yes, it does. We provide CRM tools that enable you to build and maintain strong relationships with your clients. You can track interactions, preferences, and feedback to provide personalised services and run targeted marketing campaigns.

Can I integrate Traveltek's software with my website for online bookings?

Absolutely. Traveltek's software often includes web-based booking portals that allow customers to browse and book tours directly from your website. This enhances your online presence and makes it easier for potential clients to access your services.

How can Traveltek's reporting and analytics tools benefit my business?

Our software provides robust reporting and analytics tools that offer insights into your business performance. You can make data-driven decisions, identify trends, and adjust your strategies to maximise profitability and improve your services.

Does Traveltek's software integrate with various suppliers, such as airlines and hotels?

Yes, it does. Our software offers seamless integration with a wide range of suppliers, including airlines, hotels, and activity providers. This ensures access to the best rates and availability, simplifying the process of building attractive and cost-effective travel packages.

• Why Choose Us
• Meet the Team
• Terms of Service
• Cookie Policy
• RPA – Automation
• iSell – Search & Book
• Travel API – 300+ Suppliers
• Travel Agency Web Design and Development Services
• iBos – Administration

Data Insights & Reporting

• Data Reporting
• Tour Operator Package API Partners
• Payment Gateway API Partners
• Cruise API Partners
• Accommodation API Partners
• Flight Airline API Services

Tour Operator Software

We tailor our tour operator booking software to solve your challenges, daily

World’s Best Travel ERP Solutions Provider 2023

The World Travel Tech Awards are voted on by travel professionals, media, and consumers worldwide, and celebrate the full spectrum of the global travel technology sector.

World’s Best DMC Software Provider 2023

Amadeus Partner Network

GP Solutions is a certified development partner of Amadeus — one of the top Global Distribution Systems.

Sabre Developer Partnership

GP Solutions is a member of Sabre Developer Partner Program and entered it as a Sabre Developer Partner. This opens up opportunities to build highly productive solutions using Sabre technology platform.

A to Z for Your Tour Operator Business

What is tour operator software.

Modern software solutions for tour operators provide travel companies with a complete set of tools to form and distribute travel products, manage itineraries, supplier relations, customer data, 3rd-party integrations and a world of other things. Combined with efficient team collaboration functionality it essentially has evolved into the key unit for coordination, tracking and management of all the diverse tour operator activities.

Software for tour operators by GP Solutions

Our team closely follows the modern travel market trends to make sure our tour operator software solutions fully meet the industry standards in terms of functionality and productivity. Reservation software for tour operators by GP Solutions features every essential component that will contribute to the development of your business.

Our solutions feature every essential component that will contribute to the development of your business. You can get an easy grasp over all associated workflows and functions so that your job can become less daunting and more satisfactory.

Inventory Management

Manage your own and contracted inventory

Supplier Management

Connect to more than 80 travel services suppliers

Enterprise Management

Including business rules, revenue and reservation management, dynamic packaging and etc.

Integrate with online built-in payment, currency exchange systems. Use analytics, web mapping, CRM, ERP and other software with our solution

Distribution

Distribute via partners and affiliates or sell directly to your customers and corporate clients

Track invoices, payments and get reports on financial and performance data

Now, you don’t have to deal with this heavy workload on your own when you get our specialized tour operator booking software on board.

We’ve made it our specialty and are proud of the result – our tailor-made  GP Travel Enterprise  Booking Engine for Tour Operators that now powers over 100 travel companies worldwide.

Click Here To Discover More Opportunities with GP Travel Enterprise

Hands-on Inventory Management

Our  Inventory  module was developed to provide tour operators with limitless opportunities to design and manage their self-operated and contracted travel services.

• Create and update products
• Control availability
• Schedule dates
• List prices
• Manage tariffs
• Offer deals
• Track orders and purchases
• Revise bookings

A Single Dashboard to Access All Your Suppliers

With our dedicated  GP Travel Hub , you get direct access to  75+ world-class suppliers  out of the box, with more added quarterly:

For you, all integrations with suppliers are future-proof: we’ll be there to keep integrations stable and secure even if your supplier changes their API. In addition,  the Hub  provides you with a straightforward, easy-to-use dashboard with adaptable interface as it’s built on the commonly acknowledged  Open Travel Alliance standard .

Back-Office for Configuration

Our  Enterprise Management Module  can optimize all crucial business processes and team work. With this toolset, you can both manage and optimize your client and partner relations, reservation tracking, revenue streams, financial monitoring, and staff collaboration without missing a thing about your day-to-day business workflows.

• Reservation Management
• Communication&Collaboration
• Finance Management
• Travel Product Packages
• Business Rules
• Sales & Pricing Optimization
• Corporate Travel Management

Integrate with External Systems or Corporate Software

Gateways  module allows you to integrate with any third-party system of your choice, which is technically capable to interact via API. We’ve already done dozens of such integrations which are now available as ready-made modules for you!

• Integration with online payment services
• Integration with banks for import of currency exchange rates
• API Integration
• Data Export and Import

From Our Experts

Tour operator software: essential milestones to get a high-performing solution.

In this article we will cover our vision of the key milestones to work through en route to obtaining a high-performing tour operator software solution.

Behind the Scenes: How Tour Operator Back-Office System Works

We decided to create this article to take you on a guided tour behind the scenes and present a modern tour operator back-office to you in a digestible and clear fashion. We’ll also dig deeper into modern development trends and some noteworthy setup peculiarities.

Tour Operator Inventory: Specifics of Technology and Management

This article focuses on tour operator inventory management and how it relates to dynamic and static content. Important concepts such as seat availability and hotel descriptions will be covered. Get ready to learn everything you need to know about tour operator inventory!

Sales Automation Unlocked

We offer diversified web applications for B2B and B2C sales. With them, you can centralize your sales operations, keep track of performance by agent, channel, and call center operator, as well as get access to automated booking, order management and customer communication.

• Sell online through travel agents and multi-level distribution chains
• Provide partners with direct access to your product base
• Fully automate and manage your corporate sales
• Work with organizations of complex structures easier
• Sell directly to your end customers – from the office, call center or online
• Engage tourists through online booking portals and mobile apps
• Integrate search & book widgets into your existing websites
• Sell through affiliates on an unlimited number of partner websites at configurable prices

Get Equipped with Analytics

In addition to detailed reports on key operational figures, you’ll get detailed analytics on sales performance by supplier, agency, destination and more configurable metrics. Following best practices in data analytics, every report will come with easy-to-navigate visualization.

Software Solutions for Different Types of Tour Operator

Inbound tour operators.

will get all the required functionality to manage their travel product inventory, supplier relationships and client profiles.

Outbound Tour Operators

will benefit from our rich expertise in travel API integrations including different kinds of bedbanks, GDSs, flight aggregators, channel managers and more.

Fully Independent Travel (FIT)

can enjoy our extensive B2C development capability covering both ready-made solutions and unique customer-facing websites of any complexity.

Specialist Tour Operators

will gain enough technical flexibility to generate custom travel programs and connect with multiple specialized travel product suppliers.

Destination Management Companies

will be enabled to produce customized travel itineraries and automate the way they cooperate with all the diverse destination-specific suppliers.

Domestic Tour Operators

will be provided with the right tools to set up effective online sales of their local inventory, including individual travel services and complete travel packages.

Why Go for our Tour Operator Reservation System

We designed our flagship booking software for tour operators to optimize your daily routines and help you to:

• Boost your cost-efficiency and generate more sales
• Become flexible with itinerary design
• Keep track of inventory, prices and availability
• Reduce manual workload
• Manage relationships with your contractors
• Make data-driven decisions

Increase profits from Multi-channel Sales

With our tour operator platform, you can set up multiple sales channels and manage them centrally from a single system.

Bring Your Corporate Branches Together

Large-scale tour operators with complex organizational structures are our special focus. For them, we designed a dedicated module to help bring together their corporate branches in one system while managing bookings and orders by divisions.

Extend Functionality on a Whim

With  GP Travel Enterprise  you can go beyond your basic needs and get advanced with our broad choice of extensions and custom add-ons.

Manage Your Networks

Our solutions connect tour operators to their networks of suppliers, agents, and customers, and allow managing these multi-tier relationships much easier and quicker.

• Enable 360-degree management of your contracts, reservations, commissions, markups, invoices, and payments
• Differentiate your policies for different contractors by setting custom business rules
• Perform the entire breadth of actions on contractor profiles
• Collect business-critical performance data by supplier, agent or channel

Related Case Study

Complex digitalization strategy set going for a safari tour company, easily integrates with your workflows.

GP Travel Enterprise  is an industry-leading reservation software for tour operators. With that said, it won’t take you a lot of effort to set up:

Easy to get on board

Our in-house development team will take up all the customization and installation works so that you can get to working with it instantly.

Configured to fit

This multi-functional 150+ module platform can be delivered in any configuration as required by your business.

Recognizing the importance of branding for your internal culture, we’ll make sure to adapt the platform to your brandbook.

Guided by professionals

We will guide you step by step in choosing the optimal functional scope of your solution, taking into account your specialization, volume of stored inventory, transactions and expected traffic.

Scalability

You as well as your agents can diversify and build multiple booking websites for different audiences with targeted content and design — all on top of single platform.

Our Clients Say

“Our company would like thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and highest professional and personal competence. We consider your team’s cohesion and unity spirit as the key stone of our project’s success.”

Sven Schiller

“ We’re impressed with their willingness to always find a way to make things happen.It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”

Josea Browne

“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”

Dennis Behnsen

“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”

Benjamin Weller

“Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us. Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.”

Marc Blaser

“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”

Claus Palmgren Jessen

Our Tour Operator Software Integration Roadmap

For each client we assign a Customer Success Manager who leads a project that goes through a set of sequential phases:

Getting in touch

Understanding your requirements is a must for us to help you pick the right integration scope and model. Drop us your request and we’ll set off to come up with a personalized offer and all the information.

Expert consultation

We’ll go on clarifying your business goals and refining your project scope. At this stage, you will know the complete action plan along with the cost and time breakdown.

Project kick-off

Once we’re on the same page, we’ll kick off the installation of your travel software. You’ll be keeping track of the progress through regular status updates and reports.

Training phase

To achieve a better understanding and adoption of the software, we usually hold your personnel trainings led by our Customer Success Manager.

Launch of the full solution into operation (LIVE mode)

Post-Launch

Support and maintenance of the solution, as well as continuous upgrades with new releases and/or upon your personal request.

Note: For small-scale projects, some phases can be skipped or merged. For complex and large-scale projects, each phase can be considered as a separate sub-project.

Frequently Asked Questions

What do i need to get started.

You need to contact our sales consultants, who will:

• discuss with you your business model, challenges you’re facing and goals you’re trying to achieve via technology;
• hold an online platform demo to showcase the wide range of modules and features it offers;
• define the right set of platform modules relevant to your specific business case;
• compose an individual commercial proposal with detailed information on platform setup, implementation and license fees, as well as delivery and payment schedule.

Once the proposal is approved and the respective agreement is signed off, we’ll start the platform implementation and delivery process in accordance with agreed milestones and timelines.

Would you be able to help me selecting suppliers to work with?

Yes, we would be happy to recommend suppliers for each product type and assist in contacting them.

What technologies do you use?

We have more than 50 technologies in our stack:

• Frontend Development:  UI/UX Design, React, Angular, Vue, HTML5/CSS etc.;
• Full stack JavaScript:  Node.js, ES6, MEAN (MongoDB, Express, Angular);
• Full stack Java:  (Java8, Spring MVC, Spring beans, Spring AOP, Spring cache);
• .NET Development:  (.NET Framework, ASP.NET, NET,CORE);
• PHP-based solutions and LAMP stack:  (Linux, Apache, MySQL, PHP);
• Ruby ecosystem:  Ruby on Rails, Rack, Sinatra;
• Full stack Python

Our Clients have a final say in technological stack and define the way they want their software to be developed, implemented and integrated.

Who owns the IP rights to software you develop on a custom basis?

The Client retains full control over the source code and intellectual property rights.

What about pricing?

In contrast to multiple companies that set their pricing methods based on server size and the number of users, GP Solutions adheres to the concept of an individual approach to each customer. We take into consideration the company’s budget and size, its target market, and the type of solutions it offers to customers. These factors provide a clear picture of an expected yearly cost without worries about adding several platform users. Any additional features and changes are discussed individually and pricing adjusted accordingly. To learn about pricing in detail, don’t hesitate to  contact us .

Discover more capabilities of our Tour Operator software

Next steps after filling out the form:

• Please expect one of our travel tech consultants to reach out to you within 24 hours.
• Next, we will arrange an introductory meeting, to learn more about your challenges.
• We proceed to analyze your scope of requirements, and we are open to sign an NDA if necessary.
• Our travel tech consultant will prepare a formal project implementation proposal within 2–5 days after it’s taken to work.

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Tour Operator & DMC Software

Revolutionise your business with tour amigo's cloud-based software, used globally by tour operators.

Scale Your Business

Business Made Easy

"Tour Amigo has enabled us to take online bookings instead of enquiries, which has significantly boosted revenue and productivitiy. The system is easy to use, and our experience so far has been excellent."

Evripidis Mantzaris, Co-Founder Epicure Greece

Book a Demo

Designed For Your Business

Innovative software designed for all types of multi-day tour operators and Destination Management Companies (DMC).

Find out more.

All The Tools You Need To Manage Your Tour Business

Itinerary Builder

Build stunning multi-day itineraries with multiple departures seamlessly.

Supplier Management

Manage all suppliers within one central system, and create automated rates and allocations.

Booking Widgets

Add 'Book Now' buttons, availability calendars and a booking platform to your website.

Automated Documentation

Set schedules and triggers for the sending of documents and emails to your customers.

Advanced Reporting

Build customisable reports and dashboards based on data that is relevant to your business.

B2B Agent Portal

Provide agents and selling partners direct access to making bookings in your system via their own agent portal.

Booking Management

Full booking management including invoicing, receipting, documentation and email generation, booking adjustments and more.

Business Management Made Easy

No more spreadsheets.

Say goodbye to manual spreadsheets and offline itineraries and hello to a complete cloud-based booking and reservation system that digitalises your entire tour business.

Online Bookings

Don't waste your marketing efforts. Turn your website traffic into sales with automatic online tour bookings.

Distribute your products globally

Get your products in front of the right consumers on their preferred channels, all around the world, automatically - no manual uploading required.

Save time - Focus on providing great experiences

Automate all those laborious, manual tasks and spend more time creating great experiences for your customers.

Commercials on your terms

Maintain complete control over your commercial agreements with partners and manage them all in one place.

Remain competitive

Make informed marketing decisions by generating reports to see your best selling tours, where, when and whom your business is coming from and how your business compares to the industry.

Streamline Your Tour Business Today

Have any questions or want to explore further how our solution can help you to achieve operational efficiency? Book a demo with Tour Amigo.

Our B2B software plans

Create, price, book and sell unforgettable travel., for the small but mighty: best for nimble, multitasking boutique tour operators.

Best for 2-4 users

What’s included?

For the established: For medium to large luxury tour operators with structured teams

Best for 5-24 users

Everything in Essentials, plus

For the titans: For very large high-end tour operators with custom pricing needs

Best for 25+ users

Everything in Premium, plus

Custom pricing

Onboarding that sets you up for success

Let our team assist with a data migration, account setup, and training package tailored for you.

Based on 85 reviews

Madeline, Co-Founder, Tour Designer in UK

Kathy, operations manager in us, antoine, travel designer in south america, jolly bikes, travel designer in new zealand, our customers are part of global networks of excellence.

Let’s do this

Request a demo.

First Ever Cloud-Based Tour Operator Software That Powers Superior Performance

Delivering end-to-end and impressive experiences to customers is demanding for tour operators. iTours' cloud-based travel industry software assists in simplifying your multiple overwhelming tasks.Travel businesses of all sizes love iTours for features such as -

One-Stop Solution For Travel Industry - Focus on your business USPs while iTours handles the rest.

Win Customers'Hearts Within Minutes - Instantly create interactive packages and itineraries with customised images.

Customised Solutions Addressing Each Business - Completely managed best-fit travel technology solution for specific business needs.

Quickly start building experiences that impact customer behaviour.

Generate support tickets for quick Video, Email & SMS, Telephone assistance

Powerhouse Travel CRM – Carving Success Story

No more worrying about missed lead follow-ups or manually assigning the leads. Streamline lead capture with iTours travel industry software.

iTours Travel Tech: Empowering Auto Accounting & Finance

This unique tour management system, featuring end-to-end solutions for your accounting processes and tax calculations, lets you make informed decisions while saving time, cutting costs and improving accuracy.

Best-In-Class Functional Reports

iTours offers single document key reports of your choice - complete summary, branch-wise performance reports, advanced accounting reports and sales analysis reports.We refine complex data,provide insights and analytics, andhelp you be futuristic, successful and ahead of the competition.

Travel Website Marketplace Discovering the Edge in Travel

Get everything you need to launch and provideyour tourism offerings. Start selling fast with a robust multivendor travel website marketplace.

Build a Robust B2B Travel Portal

This responsive, hi-tech and multichannel b2b travel agency software accelerates business relationships with travel business and DMCs for offering enhanced services to clients.

iTours is a trusted, seamless, one-stop solution for diverse travel business functions.This is the right time to shift gearsand secure a leading place in the competitive world with iTours' tour and travel management system.

Efficient to Handle Unlimited Users, Customers, Suppliers, Branches, Records, Itineraries builder, Quotations, Supplier Contracts, Enquiries

Find The Best Performing Destination-wise Best Suppliers, Branches, Sales Representatives, Topmost DestinationsForRevenue, Performance

Why Clients Love iTours

Finding the best tour and travel management system transforms a travel company's operations. And iTours does it all for you impeccably! With this efficient tour operator software, you can focus on ' CUSTOMERS' - the most crucial aspect of the business. The result is the best EXPERIENCE for your clients and immense business GROWTH for you.

Highly Customisable, Integrable And Mobile Optimised

Endless Possibilities For Customisation

EasyTo Eyes, Impressive To Mind

Prompt And Hassle-Free Support Options

Automated And Safe Data Backup

Integrate Your Favourite Payment Gateway

Fast & Easy Itinerary & QuotesCreation

Itours' Analytics Has Your Back

Our iTours experience, from demo to proficiency, was outstanding. Guided by Gayatri, Monika, Nikhil, Mrunali, and Sonam, the demo illustrated the Travel CRM software's capabilities. Nikhil's customization expertise tailored it accurately, and Rahmi's integration skills ensured a seamless shift. Sonam's training was comprehensive. The journey exemplified iTours' commitment, expertise, and genuine care, making adopting their travel software a transformative endeavor.

Being a B2B travel technology company, nurturing partnerships and managing B2B hotel booking portals was intricate. iTours' B2B travel agency software transformed our approach. The destination management system streamlined supplier interactions, while the B2B hotel booking portal became our competitive edge. With an integrated CRM and ERP system, we not only managed partnerships efficiently but also emerged as a dominant force in the tour and travel management system arena.

I must admit, I was quite skeptical before considering iTours Tour Operator Software for my travel business. Switching to a new software solution seemed daunting, and I had concerns about the potential disruptions during the transition. However, your team's support and the provision of a free demo completely changed my perspective. Nikhil and all iTours team members was incredibly patient and understanding, addressing all my queries and guiding me through the entire process.

Before using iTours Travel CRM Software, managing employee details and customer interactions was a nightmare. Important information was scattered across different systems, leading to confusion and inefficiency. However, since adopting your CRM, everything is in one place. I can easily track employee performance, assign tasks, and provide personalized customer service. The customization options have allowed me to tailor the CRM to my specific needs, making it an indispensable tool for my tour operator business. Kudos to Pramod and iTours team for creating such a powerful and flexible solution!

New Stories With Recent Insights

Want to Start a Travel Company?

Travel Business CRM Software

IT & Travel Industry

Call us now and we will help you with a quick demo and answers to all your queries.

Happiness Is The Happy Clients

Elevate Your Tours with Itinerary Software

April 24, 2024

Elevate Your Tours w ith Itinerary Software  

The line between an ordinary multi-day tour and an extraordinary multi-day tour often comes down to the itinerary. Crafting the perfect itinerary for travel requires meticulous planning, precise timing, and a keen understanding of travelers’ preferences. It also demands that operators must be flexible, able to adapt, and able to offer a superior product that stands the test of time and the pressure from competition.   

The good news is that, in today’s digitally driven travel world , tour operators have access to itinerary software solutions that streamline itinerary creation, meet customer demands , and ultimately elevate the entire tour experience. Especially when it’s used within a larger tour operator system and workflow, itinerary software can transform the way that operators are able to create, manage, and deliver tours.   

Tour Itinerary Software: The Basics  

Let’s start with the basics before diving into itinerary software. What factors make up a good itinerary in the first place?    

Variety and Balance: Hitting the sweet spot: a well-crafted itinerary offers a balanced mix of activities, sightseeing, relaxation time, group unity , and local experiences to cater to diverse preferences.  

Natural Transitions: Make sure it all works together: s mooth transitions between activities and destinations are crucial to minimizing unnecessary or “boring” downtime and enhancing the overall enjoyment and experience of the tour.  

Flexibility: As tour operators know, something always comes up! While structure is important, allowing for some flexibility in the itinerary enables tour guides to adapt to unforeseen circumstances or accommodate spontaneous requests from travelers.  

Personalization: In today’s travel industry, personalization for customers is more important than ever. Tailoring the itinerary to the interests and preferences of the target audience enhances engagement and satisfaction.  

Tour Itinerary Software: Best Practices To Incorporate  

Keeping the components of a good itinerary in mind, let’s look at factors that improve how itinerary software can reduce manual work, increase efficiency, and make your tours better than ever.  

Easy Reservations: Advanced r eservation software enables tour operators to create dynamic itineraries that account for various factors and complexities of making and controlling bookings. These tools automate the process of scheduling activities, giving the itinerary more flexibility and coherence.  

Integration of Data: Tour operators must use data to make better trips. It’s a good idea to collect and maintain detailed information on your customers and their reservation history, hobbies, interests, and special requests, allowing for insight on areas of improvement and opportunities for growth and enhancement.   

Customer Relationship Management (CRM) Systems: CRM systems help tour operators collect and analyze customer data, including preferences, feedback, and booking history. By having this information in one place, operators can tailor their itineraries to better meet the needs and interests of their target audience, ultimately improving customer satisfaction and loyalty both now and in the future.   

Collaboration and Communication Tools: Stay in touch! Effective and speedy communication between tour operators, guides, vendors, and travelers is essential for a smooth tour experience for all involved. Keeping everyone updated on itinerary changes or updates will ensure that no one is caught off guard by unexpected circumstances.  

Reporting and Analytics: Software solutions that incorporate reporting features enable tour operators to continuously evaluate and refine their itineraries based on customer input and trip performance metrics. Not only can tour operators have a better idea of how profitable certain trips and itineraries are, but they can also identify areas for improvement and optimize future tours.   

Tour Itinerary Software: More Than Just a Document  

While having a nice and accurate itinerary looks shiny and impressive, it must go beyond that. Tour itinerary software is most effective when it is part of a larger system that supports the entire tour operator workflow .   

Rather than piecing multiple platforms together, it’s a smarter, more lasting decision to opt for something that will keep all important information, documents, and details in one place to be the definitive source of truth.  

Having everything the team needs within a single comprehensive system can help operators deliver exceptional itineraries and exceptional overall travel experiences.  

Let itineraries be assets, not setbacks, for your travel company . Look to multi-day itinerary software to lead the way in transforming (and modernizing) the way you travel, serve your customers, and do business. In today’s competitive travel industry, tour operators must look to technology to stay ahead of the curve and meet customers where they are.  

By investing in the right software solutions, tour operators can streamline itinerary creation, enhance personalization, and ultimately elevate the entire tour experience. Get started with Softrip today!    

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