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Southall Travel Review

UK Airports

Destinations

Payment Method

Flights to Dubai

All Inclusive Holidays

Family Holiday

• The Southall Travel Group Est. 1984
• ABTA & ATOL protection
• Exclusive deals to 100s of destinations
• Low Deposit from £99pp
• Last Minute Deals
• You Can Not Book online
• Mobile App is hard to use
• Phone Call Booking

Travel Agent Reviews – Cheap Holidays What you need to know – Southall Travel Reviews .

The Southall Travel Group, established in 1984 and is one of the largest travel companies in the UK. This travel agent is a privately owned UK-based travel agent located in the borough of Southall. The Group both operates physical locations and online holiday bookings. In its beginnings, this top travel agent was a small travel agency that served the Asian UK market with bookings mainly in India and Asia.

The Holidays Team was launched in 2007, as a B2B division that provides travel. Around the same time Away Holidays was launched, which is another top travel agent owned by the Group. In 2013 this top travel agent launched Travel Trolley, a top online travel agent that offers flights, hotels, and holiday packaged bookings. 2017  New corporate headquarters were moved to Mayfair, London. The company has established their Customer Service Centre there also, which operates 24/7 and are there to help you with any issues.

Southall Travel Deals/Sale:

If you Call, you will get the best price under the ‘Best Price Guarantee’ for holiday packages, hotels, flights, luxury holidays, city breaks, last minute holidays, and much more. As the company works through phone bookings you can rest to sure that this part of the travel agents is very well organised and booking thought the phone will be as easy as anything else, given that you know exactly what you need.

Calling this travel agent will get you the best holiday deals they have!

ABTA ATOL Protection:

Is Southall Travel ABTA protected?

Southall Travel limited is an ABTA bonded travel agent, with ABTA membership number 80626, W 4816 . This top travel agent also operates with ATOL license ( 5553 ) provided by the Civil Aviation Authority. ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you book an ATOL protected holiday package or flight plus holiday from this travel company, you will receive an ATOL protection Certificate confirming your arrangements and your protection under the travel agency ATOL protection license.

What does this mean for you?

If you do not receive an ATOL protection Certificate, then the booking will not be ATOL protected. If you do receive an ATOL protection Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our bookings conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Why Book Holidays with this travel agent?

Southall Travel’s package holidays guarantee a value holiday without the enormous price, see all the top deals and offers that Top10TravelAgents.com has selected for you today and go book your next Package Holiday!

• Price Match Guarantee – can help you book your perfect holiday at the cheapest price. This top travel agent is very competitive and will go above and beyond to get the best price for you holiday packages. It does not matter if it’s a luxury holiday, budget holiday or city break, they’ll be able to find it cheaper, or at least match whatever prices you find elsewhere.
• Low deposits £99pp – A deposit of £99 per person is needed to secure your holiday, but this is a lot better than having to pay the entire holiday at the time of booking.
• No fee on credit & debit card transactions
• Exclusive deals for hundreds of destinations
• 24/7 assistance by Travel Experts
• ABTA & ATOL Protection

What Cheap Holidays do Southall Travel Offer?

Do you find yourself in a state of shock when you see those bills for food, drinks, and entertainment on your all inclusive holidays? That does ruin the true holiday fun, doesn’t it? When you book an all inclusive holidays packages with this travel company, you “drive out those credit crunch blues”! And please do not think it will cost a fortune, Southall Travel all inclusive holiday packages guarantee you will not be digging deep into your pockets.

Luxury Holidays

Don’t think that luxury holidays were reserved for rich and wealthier, people booking for luxury holidays are on the rise with each passing month. Thanks to suitable options and the abundance of availability, along with the carful choices from this travel company, now you can plan these luxury holidays every year to the destination of your choice.

Family Holidays

Did your last Family Holiday disappoint you; do you feel like you overpaid for the entertainment you received? If Yes, this travel company will listen to you, you can tell what your interests are, and you can be sure they will deliver the family holiday package you are looking for your Family Holiday.

Safari Holidays

The tours extend to some of the top safari holiday locations worldwide including South Africa, Tanzania, Rwanda, Kenya, India and more. With a Safari Holiday, you are able to see some of the world’s most rare species of animals and birds. Meet with native tribes and learn about their history, while discovering multitudes of Mother Nature’s bounty on an exciting safari holiday adventure.

You will go through grass-covered fields and national parks, spread-out deserts and the mountains on your adventure, also get a chance to see the Bengal Tigers in India, Big 5 in Kenya and Mountain Gorillas in Rwanda along with other exciting safari holidays.

How do you pay for your Holiday?

The travel company website accepts most of the payment methods. You can use American Express, Mastercard, Bank Transfer, own-brand credit card, and more. Southall Travel also allows using online wallets like PayPal to make payments for your booking. Payments accepted on this top travel agents site include American Express, Diner’s Club International, Maestro, MasterCard, Visa, Visa Electron, and PayPal.

Does this travel agent have a Mobile App?

The travel Mobile App makes getting the cheapest and best price offer for holidays, package holidays, and flight fares. With the ability to edit and personalise the home screen, the app gives instant access to flights info, when needed. Whatever the purpose of your trip, the destinations you want to visit, and adventure experiences you wish to enjoy – the mobile travel App is the natural choice for the best cheap flights, cheap holidays, and tours.

However the app is very hard to use, you will still be asked to call directly to book – so bookings via the mobile are not possible!

You can view all the available Flights, Holidays, Destinations and everything that the website offers, but this travel agent is phone call booking only it seems.

How to Contact Customer Service:

Contact by post:.

Southall Travel LTD, Palmoak House, 19 S Rd, Southall, Middlesex, UB1 1SU, United Kingdom

Company number: 01869431 ATOL number: 5553 ABTA number: W4816, 80626 IATA number: 91293591

Chat or Call:

Call a travel expert: 0208 843 4444 General Sales and best deals (24/7 UK) 020 8574 8410 Corporate Office Number (not open to the public)

Email: [email protected]

Social Media: Facebook Twitter Instagram Pinterest YouTube

How do other Southall Travel reviews compare to Top 10 Travel Agency Review?

With there being two types of travel agency reviews that you can come across online – expert reviews and the more traditional customer travel agent reviews.

• The expert travel agent reviews will usually provide you with an unbiased evaluation of a UK agency and will highlight its pros and cons.
• Customer service reviews, on the other hand, will offer a more subjective view of an OTA. It will be sharing personal experiences and will most likely focus on a certain feature.

Final verdict

Southall Travel is a good travel agents and rightly counted among the top travel agents in the UK, they have a wide variety of holidays to 10oo’s of destinations, flying from 27 UK based airports. You can discover discounted flight offers and amazing cheap holidays, although they have to be booked via the phone and is the place where you will find the best travel deals. As it is displayed all over the website this travel agents wants you to call and have discussion about your holiday with them.

Flight only

Overall rating.

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Southall Travel | Travel News | Cheap Offers on Flights Tickets to India and Other Worldwide Destinations

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    The Maldives isn’t just home to some of the best beaches and diving spots in the world, you can also enjoy some of the most delicious cuisine too. Maldivian food is a mixture of Arabic, Indian, Sri Lankan and other Asian flavours, and you can try everything from freshly caught seafood to spicy curries and soups.   If « Continue Reading »

What to do on a Dubai stopover

  A stopover doesn’t have to be a dull affair, especially if your stopover is in Dubai, the luxurious UAE metropolis. If you are going to be stopping over in Dubai on your way to somewhere else, you will find a fascinating city with endless things to see and do. In this guide, we highlight some of the best things « Continue Reading »

What you need to know about Dubai holidays

  From the whiteness of its sand to the scale of its skyscrapers, the thriving metropolis of Dubai has become a hugely popular holiday destination with people from all over the world travelling to the heart of the desert to visit this iconic city.   If you are attracted by its prominent beaches and Michelin-starred restaurants, here at Southall Travel « Continue Reading »

What you need to know about Maldives holidays

  Maldives is one of the world’s most luxurious holiday destinations, a picture-perfect island paradise that has to be seen to be believed. Many dream about a holiday to the Maldives and if it’s a destination that has caught your eye, we are here to help you learn more. Discover what you need to know about Maldives holidays in this « Continue Reading »

North India or South India for Holidays

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Street food in India

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Air France-KLM & Southall Travel sign a Sustainable Aviation Fuel agreement

    London, Nov. 15, 2022 –Air France-KLM today announced that Southall Travel has become the first company in the UK to join the Air France-KLM Corporate Sustainable Aviation Fuel (SAF) programme making a further step towards reducing the CO2 footprint of air travel.   Air France and KLM are actively working on their ambitious road map towards decarbonisation. Next « Continue Reading »

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Why our customers love us?

Presenting the most dependable travel solutions from London to the world over since 1984, we are trusted widely by people. Our customers can completely depend on us for end to end travel solutions, while all they need to do is pack their bags and arrive in style!

Why book with Southall Travel?

• Price Match Guarantee*
• No fee on credit & debit card transactions
• Exclusive deals for hundreds of destinations
• 24/7 assistance by Travel Experts
• ATOL Protected
• Low deposits
• *within 24hrs of booking

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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate

©2022 Southall Travel - All rights reserved

Southall Travel

Learn more about the services southall travel offer here, southall travel | travel agency.

Southall Travel is an award winning travel agency established in 1984 in Southall, Middlesex. Southall Travel’s headquarters are now based in Iver in Buckinghamshire and it has offices both in Europe and Asia employing over 700 trained travel experts.  Southall Travel operates with an ATOL (Air Travel Organisers’ Licensing) license and is an ABTA (Association of British Travel Agents) member and is IATA (International Air Transport Association) accredited, offering travellers the best in financial protection.

In the beginning Southall Travel concentrated especially on the Asian UK community, arranging travel to India and other Asian destinations. Other leisure services soon followed and Southall Travel now offers flights and holiday packages globally, (mainly for travellers departing from UK airports). Southall Travel caters for all kinds of flights at competitive prices including scheduled flights with full-service airlines, low cost carriers and charter flight operators.  Southall Travel also deals in cruises, round-the-world holidays, bespoke all-inclusive holiday packages, airport transfers, car rental, visa assistance, insurance and group travel bookings.  In addition Southall Travel operates in the wholesale and corporate travel sectors through ‘The Holiday Team’ and ‘Applehouse Travel’ and opened a corporate facility outside Heathrow Airport in 2008.

Southall Travel is a privately owned company which helps more than a thousand people a day with their travel plans and has been the recipient of a number of noteworthy awards.  In 2005 Southall Travel received the prestigious Sunday Times Fast Track 100 company award followed by three consecutive Sunday Times Top Track 250 Company awards in 2010, 2011 and 2012 and recently received the ‘Favourite Tour Operator to India’ award at the Eastern Eye Asian Business Awards.  To complement this series of awards, Managing Director Kuljinder Bahia, under whose leadership the company operates, scooped the Young Entrepreneur of the Year award in 2008, at the 8 th Asian Achievers Awards held in London.

Southall Travel’s website, www.southalltravel.co.uk , offers a host of cheap flights and holiday package deals throughout the world, enabling customers to book these online securely using Security Metrics site certification and also VeriSign Authentication Services.

As the business continues to grow, Southall Travel has now branched out into the luxury holiday sector with a fully owned subsidiary with a dedicated contact centre based in Croydon.

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Reviews 4.6.

16,183 total

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Lisa has been a very helpful travel…

Lisa has been a very helpful travel consultant and has helped me a lot in the past with my travel needs. I would recommend her to anyone who needs the best help.

Date of experience : 02 April 2024

Reply from Southall Travel

Dear Consumer, Thank you for leaving such a wonderful review. It's a pleasure to hear that Lisa has consistently met your travel needs with utmost efficiency. Delivering the best service to all our clients is always our top priority. We are grateful for your recommendation and look forward to serving you again. Kind Regards, Southall Travel

Was very helpful with finding the trip…

Was very helpful with finding the trip I was looking for with price too. Been on hold for long time since I had discussion with my husband. Very patient and helpful. Would definitely recommend to friends and family.

Date of experience : 26 April 2024

Hi Nash! Thank you so much for your wonderful feedback. We're glad we could assist you in finding the trip you wanted. We appreciate your recommendation to friends and family. That's the best compliment we could receive. Looking forward to arranging more of your trips in the future. Have a nice flight! Regards, Southall Travel

It was very easy and convenient as…

It was very easy and convenient as always to book with Purab at Southall travels

Date of experience : 15 May 2024

Dear Shabnam, Thank you for sharing your feedback with us. We are delighted to hear that your experience with Purab was comfortable and convenient and you found the process of booking with Southall travels effortless. Purab and all our team at Southall Travels work diligently to continue providing the best possible services to our valued customers like you. Your positive review means a lot to us and goes a long way in motivating our team to keep delivering quality service Regards, Southall Travel

Vineet and Dipesh given me exceptional…

Vineet and Dipesh given me exceptional service during change of flights in abroad and in uk. I’m continuing booking flight with them over 15 years. I can definitely recommend them for there services and support given to me.

Date of experience : 31 January 2024

Dear Vishal , Thank you so much for taking the time to leave this excellent review of our service. We truly appreciate your trust and loyalty over the past 15 years. We're happy to hear that Vineet and Dipesh were able to provide you with the exceptional service that you deserve, both abroad and in the UK. Our team is devoted to upholding our high standards and making flight changes as seamless as possible. We are also thrilled to note that you would recommend our services, which is the highest compliment we could hope to receive. Regards, Southall Travel

Southall travel organised a wonderful…

Southall travel organised a wonderful trip in the golden triangle of India including Agra, Ranthambore and Jaipur. Our driver Pradeep was safe and knowledgeable and the hotels were all great with the exception of the Royal Orchid hotel In Jaipur. Southall Travel should look at the public health issues with the swimming pool here, very disturbing. Also if you travel with Southall travel ask about the zones at Ranthambore before you book. Try to go into zones 1,2,3 or 4 even if it’s in a canter. You are much more likely to see tigers in these zones.

Date of experience : 01 April 2024

Dear Our Valued Customer, Thank you so much for leaving such a positive review and for your continued trust in our services. We are delighted to hear that Connor has been able to consistently provide you with exceptional service. Excellence, transparency, and dedication are values we hold dear and we are glad you could experience them. Please feel free to reach out anytime for any future travel plans. Your satisfaction is our priority. Thanks again for choosing us! Regards, Southall Travel

Simple the best service ever from Connor!!!

Booked our tickets, and Connor is absolutely brilliant. Simply the best travel agent I have come across. Connor is the backbone of this company. He will get you the best price and explain everything in detail and then help and guide you after sales. Always Brought my tickets from Connor without fail, in am emergency or to book a holiday. Thank you so much.

Date of experience : 17 April 2024

Dear Waseem, It gives us immense pleasure to hear such positive words and it's always encouraging to hear from a satisfied customer. I'll make sure to convey your words of appreciation to him. Your satisfaction is our top priority and we are committed to keep improving our service. We are looking forward to serving you again soon. Best regards, Southall Travel

Miles and Smiles

We have just returned from a fabulous trip to the Far East and a big thank you to Sammy who prepared a superb itinerary to Thailand, Cambodia and Malaysia. She worked hard to find a perfect schedule and she selected some wonderful hotels that made our trip so special. I have recommended Southall Travel to my friends and I am sure they will sort out a super vacation for you.

Date of experience : 24 March 2024

Dear Manique, Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you had a fabulous trip to the Far East and we're grateful for your kind words about the service provided by Sammy. We work hard to create tailor-made, memorable experiences for our guests and are so glad to hear we hit the mark for you with the perfect schedule and hotel selection. Thank you for recommending Southall Travel to your friends. It's the highest compliment we can receive and we appreciate your trust in our services. Rest assured, we will continue to strive for excellence in providing super vacations for all of our valued guests. We look forward to assisting you and your friends with future travel plans. Warm Regards, Southall Travel Team

Resolving a complex issue

Balwinder sorted our problem for return ticket which was a complex one, rather than finding an excuse or fob me off, he took time to resolve it after ensuring that everything is correctly done. Even he had to be on phone for a long time. Thanks to Balwinder and Sothall travel team, great work....

Date of experience : 13 March 2024

Dear Kuldip, Thank you for your glowing review! We're thrilled to hear that Balwinder was able to assist you effectively with your return ticket issue. We strive to provide excellent service and go the extra mile for our customers, and it's rewarding to know that our efforts are appreciated. We'll be sure to pass along your kind words to Balwinder and the rest of the Southall travel team. We appreciate your support and look forward to continuing to serve you in the future. Regards, Southall Travel

I had the pleasure of dealing with…Patricia

I had the pleasure of dealing with Patricia few years ago when booking a family holiday. Since then she has become my go to person whether booking a holiday or just flights. She deals with integrity,honesty and is extremely helpful. When things went wrong at my end,she stepped in providing alternative solutions and made the whole experience extremely comforting and caring in view of my circumstances. I can’t praise her enough. Well done Patricia….you make your company proud Best Shailesh

Date of experience : 20 December 2023

Dear Our Valued Customer, Thank you so much for your lovely words! We are delighted to hear about your positive experience with Patricia. She is indeed a gem, always exceeding expectations and going above and beyond for our clients. We will make sure your compliments reach her. It's our pleasure to assist in your travel plans, and we look forward to serving you in the future. Thank you again for your kind words and for choosing us for your travel needs! Regards, Southall Travel

I’ve been booking with Southall Travels…

I’ve been booking with Southall Travels for many years now and can endorse their service anytime for a seamless and stress free travel. I would like to specially commend Connor for his excellent salesmanship and customer service skills. Keep up the good work Connor ! Mridul

Date of experience : 25 March 2024

Dear Mridul, Thank you for your wonderful feedback. We are thrilled to know that you've been choosing Southall Travels throughout these years and that you're satisfied with our services. Your kind words about Connor's excellent salesmanship and customer service skills will definitely be passed on to him. We're certain it will make his day and motivate him to maintain his high standard of work. Customer satisfaction is always our top priority and we're glad to hear that you've experienced this. Thank you for your continued trust and support, we look forward to serving you for many more years to come. Regards, Southall Travel

Connor is amazing.

Connor is amazing.. 5 stars service and very accommodating.. Totally understand the requirements when an elder person is traveling.. Thanks for your help

Date of experience : 07 May 2024

Dear Rupesh , Ensuring the comfort and safety of our elderly travelers is always a top priority for us, and we appreciate your recognition of that. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services! Kind Regards, Southall Travel

One of best travel agency

One of best travel agency, very professional staff, always helpful and find you a very good holiday deal. Never disappoint me with the service. Always and prompt response from the Team. Special thanks to Mr Ram. He always help me to find best deal. Highly recommended.

Date of experience : 23 March 2024

Dear Customer, We make customer satisfaction our top priority and your kind words validate our team's efforts. We are thrilled to hear that Mr. Ram was able to assist you in finding the best deal. We will definitely convey your special thanks to him. Your recommendation means a lot to us and encourages us to be more dedicated and efficient in serving our valued customers like you. Thank you for your kind words. We look forward to helping you plan many more memorable holidays in the future. Best Regards, Southall Travel

Fantastic service from southall travel…

Fantastic service from southall travel as always I have been using this company since 2017 and they have always gone above and beyond. They always give the best price by far. On this occasion Dhruv the sales consultant was brilliant he called back when he said he would and organised everything as he said he would and made the process very easy. Thanks Dhruv you was amazing. I will 100% be calling again to book my next holiday

Date of experience : 19 March 2024

Dear Sukdev, It's always a pleasure to hear from our loyal customers and we're delighted to know that we could live up to your expectations. We're glad to hear that you've found our services fantastic and our prices competitive. We are truly grateful for your kind words and we're looking forward to being of service to you again for your next holiday booking. Best Regards, Southall Travel

Professional and friendly service…

Professional and friendly service provided by Noah, thank you. I give 4 star and not 5 because of the company and not the agent who dealt the case. I am sure company can pass more discounts and benefits to us (end customers) while doing so much bulk bookings. Would love to see some discounts flowing pls.

Date of experience : 11 April 2024

Hello Deepak, Thank you for your feedback and your kind words about Noah. We're delighted to hear you were happy with the service he provided. We're always looking for ways to improve our services, which includes providing the best value to our customers. Your feedback regarding discounts and benefits has been noted and will certainly be considered as we continue to make enhancements in our services. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Southall Travel

Excellent service

Noah has been very supportive and thorough. Been helpful in finding the right flights and made the booking process easy and straightforward

Date of experience : 24 April 2024

Dear Mohamed, Thank you for your positive feedback! It's great to hear that Noah was able to assist you effectively and ensure a smooth booking process for your flights. We strive to provide top-notch service and make traveling as hassle-free as possible for our clients. We will pass along your kind words to Noah. We look forward to assisting you with future travel plans. Regards, Southall Travel

Southall is very great place for living…

Southall is very great place for living am also living in Southall park view is good and also council staff is good and coprative

Date of experience : 28 April 2024

Dear Guest , Thank you for your kind feedback. Kind Regards, Southall Travel

I spoke with Lucas few times regarding…

I spoke with Lucas few times regarding my upcoming travel to Mumbai . He gave me full information about various options I was considering. I changed dates but he was very supportive. I am very pleased with the services I received from him. I feel he is a valuable member of the team.

Dear Veena, Thank you for taking the time to share your positive experience with Lucas. We are thrilled to know that he was able to provide you with detailed information and support regarding your travel plans to Mumbai. At our company, we always strive to provide our customers with the highest level of service and it's wonderful to hear that Lucas was able to demonstrate this. We appreciate your kind words and acknowledgement; they are a tremendous encouragement for our team. We look forward to assisting you with any future travel plans. Regards, Southall Travel

We always book our holidays with Suparna!.

We always book our holidays with Southall travel and Suparna is always so helpful helping us looking for the best locations and best hotels!. We always ask her when we want to go on holiday we have been to many places suggested by her and they have always been fantastic no complaints what so ever she is so lovely and always on top of things. We love her🥰

Date of experience : 10 February 2024

Dear Customer, Thank you for taking the time to leave such a wonderful review! We are delighted to hear about your positive experiences with Southall Travel, and in particular, with our team member Suparna. We take pride in our staff's dedication and skills to ensure our customers have an unforgettable travel experience. Your kind words mean a lot to us and we're sure they will make Suparna's day. We truly value your loyalty and look forward to assisting you with your future holiday plans. Thank you for choosing Southall Travel and for recommending us to others. Best Regards, Southall Travel

Vineet was very polite and he gave us…

Vineet was very polite and he gave us an excellent deal on a holiday package. Loved how fast he worked and within 2 days, all was set up. He was very thorough as well and helped in every way and cleared any questions we had.

Date of experience : 28 March 2024

Dear Priya, Thank you so much for taking the time to share your wonderful experience with Vineet. We're thrilled to hear that he was able to provide you with the excellent service that we strive to deliver to every customer. We'll definitely commend Vineet for his exemplary work and fast turnaround. It's also great to know that he was very thorough and was able to answer all of your questions to your satisfaction. We hope you have an amazing holiday! Please don't hesitate to reach out if you need any more assistance in the future. We look forward to serving you again. Kind Regards, Southall Travel

I highly recommend this business

I highly recommend this business. Their customer service is consistently outstanding exceeding my expectations every time. I am highly impressed by the service provided by Anish who understood the urgency of travel and went out of his way to deliver the best value tickets.

Date of experience : 13 April 2024

Dear Pardeep, Thank you so much for your glowing review and recommendation! We are delighted to hear that our customer service consistently meets your expectations. Your kind words are a great motivator for us to continue offering exceptional service. Anish, along with our entire team, is committed to providing a seamless experience, especially when the situation demands urgency. We are pleased to hear that he was able to assist you with your travel needs efficiently. Thank you once again for your endorsement and we look forward to serving you in the future. Regards, Southall Travel

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Reviews 4.6.

16,183 total

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Mr Anish was very helpful and went…

Mr Anish was very helpful and went extra mile to help me out thanks 🙏

Date of experience : 19 April 2024

Reply from Southall Travel

Dear Anurag, Thank you for taking the time to share your positive experience with Mr. Anish. It's wonderful to know that he was able to assist you effectively and we're extremely pleased that you recognized the efforts he put in to go above and beyond. We appreciate your kind words and will be sure to pass them along. Hope to serve you again in the future. Best regards, Southall Travel

I have been using southall travel for…

I have been using southall travel for many years and they always find the perfect travel plan for me. A special mention to Nancy and Ricardo!

Date of experience : 07 March 2024

Dear Riddhi, Thank you for your loyal patronage over the years! We take tremendous pride in delivering impeccable travel plans and we are so thrilled to know that we've consistently met your expectations. Your encouraging words have been passed on to Nancy and Ricardo. They were elated to hear the positive effect their efforts have had on your travelling experiences. We assure you that we will continue to deliver the perfect travel plans you have come to expect from us. We greatly appreciate your feedback and look forward to serving your travel needs for many more years to come. Regards, Southall Travel

Always a very efficient service and…

Always a very efficient service and straight forward process. Thanks for all your help Garth!

Date of experience : 08 March 2024

Dear Paul , Thank you so much for your positive review! We pride ourselves on providing a straightforward and efficient service. Garth is indeed an invaluable member of our team and we're happy to hear he was able to assist you. We look forward to assisting you again soon. Regards, Southall Travel

Really helpful service from Anish

Really helpful service from Anish. Understood our requirement and suggested cheaper tickets and saved us money. Thanks Anish.

Date of experience : 28 March 2024

Dear Sujana, Thank you for your kind words and for giving us a chance to serve you. We are pleased to hear that Anish was able to assist you effectively and ensure a satisfying experience. Your positive feedback means a lot to us and we will pass on your appreciation to Anish. We strive to continuously provide our customers with excellent service and value. We look forward to serving you again in the future. Best regards, Southall Travel

I strongly recommend Arya

I strongly recommend Arya, such a polite guy and superb customer service.

Date of experience : 29 April 2024

Dear Rajesh, Thank you for your kind words! We're thrilled to hear that you had a positive experience with Arya. We take pride in our customer service and will be sure to pass along your compliments to him. We appreciate your recommendation and look forward to serving you again in the future. Kind Regards, Southall Travel

"Booked a trip with south hall travel …

"Booked a trip with south hall travel - outstanding service, efficient, and personalized. Made travel planning stress-free. Highly recommend!"

Dear Karthik Our aim is always to make travel planning as stress-free as possible for our customers, and we're glad we were able to achieve that with your trip. We appreciate your high recommendation and look forward to helping you plan your next adventure. Kind Regards , Southall Travel

Anish @ Southall Travel is a star!

Dealt with Anish and the service I received was more than exceptional. I truly recommend Anish at Southall Travel.

Date of experience : 15 February 2024

Dear Sharan , Your recommendation means a lot to us. We strive to provide this level of service to all our customers and we're glad to know that Anish have met your expectations. Thank you for choosing Southall Travel. Please feel free to get in touch for any future travel plans. Best Regards, Southall Travel Team

Connor was very helpful.He helped me…

Connor was very helpful.He helped me find my flight that I needed by making multiple searches and I am grateful for the time he spent he gave to help me.

Date of experience : 17 February 2024

Dear Pranjali, Your appreciation for Connor's dedication and patience will be passed along to him. Such feedback motivates our team to continue providing top-notch service to our valuable customers like you. Thank you for your kind words. We look forward to assisting you with your future travel needs. Best Regards, Southall Travel

Booked what i thought was an excellent…

I was scammed by someone posing as SOUTH HALL TRAVEL! I have spoken to an employee of the genuine company. In the midst of claiming monies back! PLEASE BE AWARE…

Date of experience : 22 March 2024

Dear Williams, We are genuinely sorry to hear that your recent experience booking with our agency didn't live up to your expectations. We strive to offer the most competitive prices available, and I apologize for the frustration this incident has caused you. Please understand that flight ticket prices are incredibly dynamic and can vary across different platforms within short periods. That being said, we always aim to provide you with the best possible deals. Customer satisfaction is our top priority, and I hope we can still work towards making your experience with Southall Travel a positive one. Please feel free to get in touch with us via email or by calling our customer service line directly. We are here to help and look forward to addressing your concerns. Regards, Southall Travel

Very good experience

Very good experience, quick and easy to book Dhruv was very helpful and efficient.

Date of experience : 29 March 2024

Dear Mufaweli, Thank you for taking the time to share your positive experience with us! We're glad to hear that the booking process was quick and easy for you, and that Dhruv was able to assist you efficiently. We strive to provide top-notch service to our customers, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Best Wishes, Southall Travel

Dhruv was very knowledgeable

Dhruv was very knowledgeable, polite and responsive, thank you

Date of experience : 24 April 2024

Dear Mathew, Thank you for taking the time to share your positive experience. We're thrilled to hear that you found Dhruv to be knowledgeable, polite, and responsive. We prioritize customer satisfaction and strive to provide excellent service to every client. Your appreciation for Dhruv’s hard work and dedication will be passed along to him. If there's anything else we can assist you with, please don't hesitate to let us know. Regards, Southall Travel

It was good quick solution

It was good quick solution, but could have been better given the situation described

Date of experience : 05 April 2024

Dear Bhavesh , Thank you for your honest feedback. We are pleased to know that you found our service efficient, however, we regret that it did not fully meet your expectations. We understand every situation is unique and requires a personalized solution. Your insights are valuable to us and we will take them into account for future improvements to ensure more tailored and satisfactory services. We appreciate your trust in us and look forward to serving you better in the future. Kind Regards, Southall Travel

friendly, soft-spoken, and helpful my compliments to Anish for the service provided.

Date of experience : 08 April 2024

Dear Mr Saad , It's wonderful to hear that you've had a great experience with our staff member, Anish. We strive to provide excellent service and your compliments are much appreciated. We'll ensure your comments are passed onto Anish, who'll be delighted to hear about your satisfaction. THANK YOU! Regards, Southall Travel

Well served by Lisa

Well served by Lisa. Cordial, friendly and helpful, answering all queries efficiently. Impressive was her punctuality and polite to the core. Highly recommend her service and dedication 👌

Date of experience : 06 March 2024

Dear Subhojit, Thank you so much for your positive feedback and for taking the time to post this review. We're thrilled to receive such glowing praise about Lisa's service. She represents the commitment we have towards customer satisfaction here and we're delighted to hear that you had such a great experience. We appreciate your high recommendation and we look forward to serving you again in the future. Regards, Southall Travel

Excellent support and excellent…

Excellent support and excellent service, specially I have to mention about the Patience which they have to understand the queries of customers and to resolve it very quick with reliable and convenient way

Dear Ashwajeet , We're glad to know that our team's patience and swift problem-solving abilities have left such a positive impression on you. Providing excellent and reliable services to our customers is our top priority, and it's pleasing to hear that we're meeting our goals. We hope to continue exceeding your expectations in the future. Thanks for choosing us! Best Regards, Southall Travel

We have been loyal customers for the…

We have been loyal customers for the last 10 years. We always get provided with great service. Thank you Southall Travels.

Date of experience : 26 February 2024

Dear Our Valued Customer, We sincerely appreciate your loyalty over the last 10 years. It is always a pleasure to serve you. Your kind words and satisfaction with our service mean a lot to us. We look forward to continuing to meet your travel needs in the coming years. Thank you for choosing Southall Travels. Regards, Southall Travel

DO NOT USE THIS COMPANY - THEY LIE AND STEAL

DO NOT USE THIS COMPANY! They are thieves and steal money from their customers! I paid a £150 deposit in good faith, which I was told was refundable should I not wish to go ahead my booking. I ended up booking tickets myself and they refused to give me my money back. I lodged a complaint and despite having evidence and their calls being recorded, they fobbed me off and keep telling me they will sort this out and get back to me. This has been going on for the last 6 months. Southall Travel are thieves and liars and should be ashamed of themselves. In response to the below from Southall Travel, I have provided you with my complaint reference number, which should be sufficient. Clearly it is not! The reference I was given via email when I stupidly paid you a deposit is: #1790-6673 and this was paid to you on 18.08.23. It has still not been returned to me despite this being promised (which you will see from the recorded calls). Again, my complaint reference number is: NS1589. I called your office again last week and spoke with Max. He said he’d call me back shortly but of course never did. This company is an absolute disgrace. I am getting legal advice and have also advised my credit card company.

Date of experience : 18 August 2023

Dear Aneka, We are shocked and dishoarded to know about your experience. We are unable to locate your booking with the provided details. May we request you to please share the reference number against which you claim to have deposited the stated amount? Southall Travel has the sincere intention to investigate this issue. Kind Regards, Southall Travel

Wonder experience,It has been nice…

Excellent experience,It has been nice service since 2010 I’m very satisfied costumer, highly recommended travel agent. Today I spoke to office Mr Kunal he is wonderful guy,very professional and kind.

Date of experience : 05 March 2024

Dear Valued Customer , We make customer satisfaction our priority and we're glad that we've successfully met your expectations since 2010. Thank you for your confidence and trust in Southall Travel. We look forward to serving you again and providing you with the best vacation experiences. Have a nice flight ! Regards, Southall Travel

The travel agent Noah provided…excellent service

The travel agent Noah provided exceptional service, demonstrating deep knowledge, excellent communication and professionalism. His attention to detail and dedication to fulfilling my travel needs exceeded expectations. Highly recommended his expertise and commitment to customer satisfaction Well done !!

Date of experience : 10 April 2024

Dear Customer, Thank you for taking the time to share your wonderful experience with our travel agent Noah. We are elated to hear that you were impressed by his expertise, communication skills, and professionalism. At our agency, we believe that attention to detail is paramount, and we are thrilled that Noah was able to exceed your expectations. Your recommendation means a lot to us, and we are truly grateful for your kind words. We look forward to assisting you with your future travel needs. Warmest regards, Southall Travel

Great experience and customer service

Great experience and customer service. Special thanks to Lucas for all his advice and time.

Date of experience : 18 March 2024

Dear Valued Guest , We are delighted to receive your feedback. Lucas's hard work has paid off. Regards, Southall Travel

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Reviews 4.6.

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Mr Anish was very helpful and went…

Mr Anish was very helpful and went extra mile to help me out thanks 🙏

Date of experience : April 19, 2024

Reply from Southall Travel

Dear Anurag, Thank you for taking the time to share your positive experience with Mr. Anish. It's wonderful to know that he was able to assist you effectively and we're extremely pleased that you recognized the efforts he put in to go above and beyond. We appreciate your kind words and will be sure to pass them along. Hope to serve you again in the future. Best regards, Southall Travel

I have been using southall travel for…

I have been using southall travel for many years and they always find the perfect travel plan for me. A special mention to Nancy and Ricardo!

Date of experience : March 07, 2024

Dear Riddhi, Thank you for your loyal patronage over the years! We take tremendous pride in delivering impeccable travel plans and we are so thrilled to know that we've consistently met your expectations. Your encouraging words have been passed on to Nancy and Ricardo. They were elated to hear the positive effect their efforts have had on your travelling experiences. We assure you that we will continue to deliver the perfect travel plans you have come to expect from us. We greatly appreciate your feedback and look forward to serving your travel needs for many more years to come. Regards, Southall Travel

Always a very efficient service and…

Always a very efficient service and straight forward process. Thanks for all your help Garth!

Date of experience : March 08, 2024

Dear Paul , Thank you so much for your positive review! We pride ourselves on providing a straightforward and efficient service. Garth is indeed an invaluable member of our team and we're happy to hear he was able to assist you. We look forward to assisting you again soon. Regards, Southall Travel

Really helpful service from Anish

Really helpful service from Anish. Understood our requirement and suggested cheaper tickets and saved us money. Thanks Anish.

Date of experience : March 28, 2024

Dear Sujana, Thank you for your kind words and for giving us a chance to serve you. We are pleased to hear that Anish was able to assist you effectively and ensure a satisfying experience. Your positive feedback means a lot to us and we will pass on your appreciation to Anish. We strive to continuously provide our customers with excellent service and value. We look forward to serving you again in the future. Best regards, Southall Travel

I strongly recommend Arya

I strongly recommend Arya, such a polite guy and superb customer service.

Date of experience : April 29, 2024

Dear Rajesh, Thank you for your kind words! We're thrilled to hear that you had a positive experience with Arya. We take pride in our customer service and will be sure to pass along your compliments to him. We appreciate your recommendation and look forward to serving you again in the future. Kind Regards, Southall Travel

"Booked a trip with south hall travel …

"Booked a trip with south hall travel - outstanding service, efficient, and personalized. Made travel planning stress-free. Highly recommend!"

Dear Karthik Our aim is always to make travel planning as stress-free as possible for our customers, and we're glad we were able to achieve that with your trip. We appreciate your high recommendation and look forward to helping you plan your next adventure. Kind Regards , Southall Travel

Anish @ Southall Travel is a star!

Dealt with Anish and the service I received was more than exceptional. I truly recommend Anish at Southall Travel.

Date of experience : February 15, 2024

Dear Sharan , Your recommendation means a lot to us. We strive to provide this level of service to all our customers and we're glad to know that Anish have met your expectations. Thank you for choosing Southall Travel. Please feel free to get in touch for any future travel plans. Best Regards, Southall Travel Team

Connor was very helpful.He helped me…

Connor was very helpful.He helped me find my flight that I needed by making multiple searches and I am grateful for the time he spent he gave to help me.

Date of experience : February 17, 2024

Dear Pranjali, Your appreciation for Connor's dedication and patience will be passed along to him. Such feedback motivates our team to continue providing top-notch service to our valuable customers like you. Thank you for your kind words. We look forward to assisting you with your future travel needs. Best Regards, Southall Travel

Booked what i thought was an excellent…

I was scammed by someone posing as SOUTH HALL TRAVEL! I have spoken to an employee of the genuine company. In the midst of claiming monies back! PLEASE BE AWARE…

Date of experience : March 22, 2024

Dear Williams, We are genuinely sorry to hear that your recent experience booking with our agency didn't live up to your expectations. We strive to offer the most competitive prices available, and I apologize for the frustration this incident has caused you. Please understand that flight ticket prices are incredibly dynamic and can vary across different platforms within short periods. That being said, we always aim to provide you with the best possible deals. Customer satisfaction is our top priority, and I hope we can still work towards making your experience with Southall Travel a positive one. Please feel free to get in touch with us via email or by calling our customer service line directly. We are here to help and look forward to addressing your concerns. Regards, Southall Travel

Very good experience

Very good experience, quick and easy to book Dhruv was very helpful and efficient.

Date of experience : March 29, 2024

Dear Mufaweli, Thank you for taking the time to share your positive experience with us! We're glad to hear that the booking process was quick and easy for you, and that Dhruv was able to assist you efficiently. We strive to provide top-notch service to our customers, and we're thrilled that we met your expectations. We appreciate your feedback and look forward to serving you again in the future. Best Wishes, Southall Travel

Dhruv was very knowledgeable

Dhruv was very knowledgeable, polite and responsive, thank you

Date of experience : April 24, 2024

Dear Mathew, Thank you for taking the time to share your positive experience. We're thrilled to hear that you found Dhruv to be knowledgeable, polite, and responsive. We prioritize customer satisfaction and strive to provide excellent service to every client. Your appreciation for Dhruv’s hard work and dedication will be passed along to him. If there's anything else we can assist you with, please don't hesitate to let us know. Regards, Southall Travel

It was good quick solution

It was good quick solution, but could have been better given the situation described

Date of experience : April 05, 2024

Dear Bhavesh , Thank you for your honest feedback. We are pleased to know that you found our service efficient, however, we regret that it did not fully meet your expectations. We understand every situation is unique and requires a personalized solution. Your insights are valuable to us and we will take them into account for future improvements to ensure more tailored and satisfactory services. We appreciate your trust in us and look forward to serving you better in the future. Kind Regards, Southall Travel

friendly, soft-spoken, and helpful my compliments to Anish for the service provided.

Date of experience : April 08, 2024

Dear Mr Saad , It's wonderful to hear that you've had a great experience with our staff member, Anish. We strive to provide excellent service and your compliments are much appreciated. We'll ensure your comments are passed onto Anish, who'll be delighted to hear about your satisfaction. THANK YOU! Regards, Southall Travel

Well served by Lisa

Well served by Lisa. Cordial, friendly and helpful, answering all queries efficiently. Impressive was her punctuality and polite to the core. Highly recommend her service and dedication 👌

Date of experience : March 06, 2024

Dear Subhojit, Thank you so much for your positive feedback and for taking the time to post this review. We're thrilled to receive such glowing praise about Lisa's service. She represents the commitment we have towards customer satisfaction here and we're delighted to hear that you had such a great experience. We appreciate your high recommendation and we look forward to serving you again in the future. Regards, Southall Travel

Excellent support and excellent…

Excellent support and excellent service, specially I have to mention about the Patience which they have to understand the queries of customers and to resolve it very quick with reliable and convenient way

Dear Ashwajeet , We're glad to know that our team's patience and swift problem-solving abilities have left such a positive impression on you. Providing excellent and reliable services to our customers is our top priority, and it's pleasing to hear that we're meeting our goals. We hope to continue exceeding your expectations in the future. Thanks for choosing us! Best Regards, Southall Travel

We have been loyal customers for the…

We have been loyal customers for the last 10 years. We always get provided with great service. Thank you Southall Travels.

Date of experience : February 26, 2024

Dear Our Valued Customer, We sincerely appreciate your loyalty over the last 10 years. It is always a pleasure to serve you. Your kind words and satisfaction with our service mean a lot to us. We look forward to continuing to meet your travel needs in the coming years. Thank you for choosing Southall Travels. Regards, Southall Travel

DO NOT USE THIS COMPANY - THEY LIE AND STEAL

DO NOT USE THIS COMPANY! They are thieves and steal money from their customers! I paid a £150 deposit in good faith, which I was told was refundable should I not wish to go ahead my booking. I ended up booking tickets myself and they refused to give me my money back. I lodged a complaint and despite having evidence and their calls being recorded, they fobbed me off and keep telling me they will sort this out and get back to me. This has been going on for the last 6 months. Southall Travel are thieves and liars and should be ashamed of themselves. In response to the below from Southall Travel, I have provided you with my complaint reference number, which should be sufficient. Clearly it is not! The reference I was given via email when I stupidly paid you a deposit is: #1790-6673 and this was paid to you on 18.08.23. It has still not been returned to me despite this being promised (which you will see from the recorded calls). Again, my complaint reference number is: NS1589. I called your office again last week and spoke with Max. He said he’d call me back shortly but of course never did. This company is an absolute disgrace. I am getting legal advice and have also advised my credit card company.

Date of experience : August 18, 2023

Dear Aneka, We are shocked and dishoarded to know about your experience. We are unable to locate your booking with the provided details. May we request you to please share the reference number against which you claim to have deposited the stated amount? Southall Travel has the sincere intention to investigate this issue. Kind Regards, Southall Travel

Wonder experience,It has been nice…

Excellent experience,It has been nice service since 2010 I’m very satisfied costumer, highly recommended travel agent. Today I spoke to office Mr Kunal he is wonderful guy,very professional and kind.

Date of experience : March 05, 2024

Dear Valued Customer , We make customer satisfaction our priority and we're glad that we've successfully met your expectations since 2010. Thank you for your confidence and trust in Southall Travel. We look forward to serving you again and providing you with the best vacation experiences. Have a nice flight ! Regards, Southall Travel

The travel agent Noah provided…excellent service

The travel agent Noah provided exceptional service, demonstrating deep knowledge, excellent communication and professionalism. His attention to detail and dedication to fulfilling my travel needs exceeded expectations. Highly recommended his expertise and commitment to customer satisfaction Well done !!

Date of experience : April 10, 2024

Dear Customer, Thank you for taking the time to share your wonderful experience with our travel agent Noah. We are elated to hear that you were impressed by his expertise, communication skills, and professionalism. At our agency, we believe that attention to detail is paramount, and we are thrilled that Noah was able to exceed your expectations. Your recommendation means a lot to us, and we are truly grateful for your kind words. We look forward to assisting you with your future travel needs. Warmest regards, Southall Travel

Great experience and customer service

Great experience and customer service. Special thanks to Lucas for all his advice and time.

Date of experience : March 18, 2024

Dear Valued Guest , We are delighted to receive your feedback. Lucas's hard work has paid off. Regards, Southall Travel

Can I cancel my booking with Southall Travel?

Do you have to cancel your Southall booking?

Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reservation. You must notify Southall of your decision to cancel as soon as possible. Any cancellation notification over the phone is not considered valid unless it is accompanied by a written notification or by email within 24 hours of notification. It is also important to note that any email received must be from the email ID registered with Southall at the time of booking, any other email address will be considered invalid. Any cancellation notice will only take effect on the date that it is received by Southall, not when it is sent by you.

After a request to cancel is processed you must receive a cancellation invoice with an additional fee within 7 days or else you will be subject to an increase in charges. If you are already in possession of your airline tickets, these must be returned to Southall along with the cancellation request. 

Below is an outline of the cancellation charges:

Any insurance premiums and amendment charges purchased through Southall are non-refundable under any circumstances. Additionally, certain travel arrangements cannot be changed or cancelled after they have been confirmed without incurring a 100% cancellation charge. If you have purchased the full insurance offered by Southall, this only covers loss of deposit and additional cancellation fees, not the cancellation charges; and this insurance does not cover all travel arrangements. If only some members of the booking party wish to cancel, then the remaining members are held responsible for the remaining charges.

Can I cancel my Southall reservation within 24 hours of booking?

Yes, but you will be faced with 100% of the booking cost as well as any extra cancellation fees outlined in the terms & conditions.

How do I cancel my Southall reservation within 24 hours of booking?

Step 1: Notify Southall as soon as possible by calling Customer Service

Step 2: Send an email confirmation or a written document to validate your cancellation. Include the airline tickets in your cancellation request

Step 3: Wait for a cancellation invoice within 7 days to confirm your cancellation

Step 4: Be prepared to pay for the cancellation charge as well as any other additional fees

How can I change my Southall booking?

Any amendment to your already confirmed booking will be considered, but it is not guaranteed. Any amendment request must be made in writing by the person who made the original booking from the email ID registered with Southall at the time of booking. There is an amendment fee of 

£100.00 per person and you will be held responsible for any other amendment charges the airline, hotel, or holiday package requires.

However, if any member of the booking party is prevented from travelling, you may transfer the ticket to someone else as long as the following conditions have been met: that person is introduced by you; you notified Southall at least 7 days before departure; you pay the remainder of your balance, an amendment fee of £100.00, any additional charges; and the transferee agrees to the contract made with Southall. After a change is made, you and the transferee will remain jointly responsible for the payment of all sums.

To change the date, time or destination of your Southall reservation, follow these steps:

Step 1: Submit a request for a change to your reservation by emailing Southall from the email ID that was registered at the time of booking

Step 2: Wait to hear back from Southall as to whether or not they are able to process your request

Step 3: Pay the amendment fee of £100.00 per person, as well as any other costs incurred while making the alteration

Sell your holiday to someone else and get your refund that way

If you feel like cancelling or changing your holiday costs too much, you’re right! Do you know that you can sell your holiday to someone else and receive your refund that way? All you need to do is change the names on your reservation to the person you are selling it to and pay the associated name change fees. 

If you have a package holiday but cannot change the name of the flight, you can still change the name on the hotel booking and at least sell that. It is still much better than paying 100% cancellation charges!  

Southall name change policy

Southall’s name change policy states that if you wish to make amendments to your booking, and your hotel accommodation and airline allow it, then you may change the name on the booking. Any amendments to the booking however, will be subject to a name change fee specific to the hotel and airline you booked as well as a £100.00 amendment fee put in place by Southall.

How can I change the name on a Southall reservation?

Step 1: Ensure that it is at least 7 days before departure

Step 2: Request a name change by emailing Southall from the email that was registered at the time of booking

Step 3: Ensure that the transferee fits the criteria to take over the ticket

Step 4: Pay any outstanding balances, including a £100.00 per person amendment fee

Step 5: The transferee must agree to the Booking Conditions with Southall

Can I sell my Southall booking?

Yes, you can! As long as the flight and hotel reservation allow for name changes then a simple change of name is all it takes in order to be able to re sell your booking. You may be faced with the amendment fee specific to your hotel on top of any airline charges.

But did you know that under the Package Travel Directive, which applies in the whole of the European Union, travel agents have to allow name changes for package holidays? A package holiday is anything where you buy two combinations of travel bookings - like a hotel and a flight. Southall has to allow you to transfer the holiday in another person's name. 

Where can I sell my Southall booking?

You can sell your holiday on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. Click here to sell your holiday.

Related articles

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If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers.

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Southall Travel has a rating of 2.0 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Southall Travel most frequently mention customer service problems. Southall Travel ranks 193rd among Plane Tickets sites.

“Worth experience ever”

I had the worst ever experience in booking a flight with Southall travels. The agent who handled me did not understand me and kept going for 2 hours. After a frustrating conversation of close to 2-2.5 hours I booked the tickets to get it done with only to find that the tickets are way cheaper in the airline site. Don't ever use southall travels

“Poor and Dodgy service”

Very poor service, dodgy deals and false commitments. When it comes to refund... it is a nightmare. Soon after booking confirmation they start changing the flights dates & timing. Too difficult to get hold of someone on phone. Their phone are most of time on auto repliers. Their flexible ticket means if you refund you will have to pay £200 per ticket. My refund dispute is pending for the last four months Please keep away from this fraud company.

Reviews (34)

• Follow John W.

Hi, I am currently taking Southall to court because I claim to have been misrepresented by the sales person who sold me two business class tickets on the 11 th Oct 2019. What they did, nt explain to me was that there a three different types of business class ticket through Oman Air (Lite) normal and prime. I have asked for a transcript of the booking, but so far they have not sent it even though their Solicitors claims that it does exist. I will report back if litigation takes place in a small claims court and I give full details.

Tip for consumers: Ask for an email first confirming the verbal agreement .

Products used: Southall travel telephone flight booking

• Follow Saqib Z.

Booked flights which were cancelled due to PIA being suspended. Southall made no communication regarding the cancellation or the refund. I have had to call them to get updates. They have had my refund for over a week now and have not bothered contacting me. They have advised 14 days to process refund when I contacted them. I have used them a few times. You don't know how good a company is till there is an issue. I will definitely not be using southall again.

• Follow Parin S.

Rubbish travel agent I booked tickets to travel to India via jet airways which failed while i was in India I contacted them and travel agent instead of helping started selling me tickets - return for £1700 pounds per person - Some of my friends bought it. I purchased new tickets to fly back and now I am claiming money via credit card chargeback scheme and this crooks are preventing them They are not ATOL protected and they sell tickets for airlines that is not ATOL protected too. So providing wrong information to customers Customer service remains poor and they do not have complaint procedure/policy or department. I have serious concerned about this travel agent. I am in process of reporting them for fraud.

About the business

Call Southall Travel at 0208 843 4444 for Cheap flights tickets, Holidays and hotel deals at reasonable prices. Find discounted flight offers and Guaranteed Price Match

• Visit Website
• Plane Tickets , Car Rental , Hotels
• Middlesex, LONDON, United Kingdom
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