federal government travel policy

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Travel and Transportation

The Program Support Center’s Travel and Transportation Program supports the Agency Senior Travel Official’s Executive leadership in implementing Executive Order 13589 across the Department of Health and Human Services.

Key Program Areas

• Hosts executive and program management travel governance forums.
• Develops travel program strategy, performance, implementation, communication, and best practices.
• Develops travel and transportation policy.
• Owns, operates, manages, and maintains the Enterprise E-Gov Travel System, which includes:
• System integration,
• ETS tiered support,
• Travel system and program training, and
• Travel data and reporting (upward)

Services for all federal agencies include:  Note:   PSC’s Travel and Transportation Program does not provide any services to other federal agencies.  

Travel Operations

Travel and transportation at the Department are governed through the:

• HHS Travel Governance Council, the Executive strategic leadership forum, and
• HHS Travel Leadership Coalition, the Operating Division travel program management coordination forum
• The Senior Travel Officials for the HHS Operating Divisions
• The Lead Federal Agency Travel Administrators for the HHS Operating Divisions

Travel Operations: Servicing Travel Management Centers

For the Office of the Secretary, including its Staff Divisions:

• Duluth Travel, Inc.
• 1-855-890-5174
• Email: [email protected]

For the HHS Operating Divisions except the National Institutes of Health:

• Omega World Travel
• 1-855-326-5411
• After-hours and Emergency Service: 866-892-0810

For the National Institutes of Health:

• 1-855-566-9310

How to Obtain Individually Billed Account Travel Charge Card

Contact your Operating Division travel charge card Agency/Organization Program Coordinator or your Lead Federal Agency Travel Administrator.

E-Gov Travel System User Profile Setup

Contact your local Federal Agency Travel Administrator, or your Operating Division travel program or Lead Federal Agency Travel Administrator.

Laws, Regulations and Policies

• GSA’s Federal Travel Regulation (FTR)
• HHS Travel Policy
• Joint Travel Regulations
• HHS FY22 Travel Charge Card Management Plan
• Appeals of Disallows Travel Expenses

IT Systems and Telecoms

• E-Gov Travel System:   The current enterprise ETS is titled “ConcurGov.”  To gain access, contact your local Federal Agency Travel Administrator, or your Operating Division travel program or Lead Federal Agency Travel Administrator.
• To Report E-Gov Travel System Defects or Issues: Contact your local Federal Agency Travel Administrator or your Operating Division Lead Federal Agency Travel Administrator.
• Assistance with Electronic Travel Documents: Contact your local Federal Agency Travel Administrator or your Operating Division Lead Federal Agency Travel Administrator.
• Enterprise E-Gov Travel System Change Requests: Contact your Operating Division Lead Federal Agency Travel Administrator.

Travel and transportation training is provided through:

• The HHS Learning Management System,
• Job aids located on the Travel and Transportation Training MS Teams site located here: Travel and Transportation Job Aids (HHS Microsoft Teams) , and
• Virtual Instructor-Led Training.  Contact your Operating Division or Staff Division travel program for the current course availability.

To determine the tools and training you need to establish eligibility to travel to perform official Government business, visit the Travel and Transportation Training Microsoft Teams site: Training & Tools Needed to Travel on Official Government Business (HHS Microsoft Teams).

Reports/Business Intelligence

PSC produces “upward” travel and transportation reports to fulfill annual and ad hoc data reporting requirements of the Office of Management and Budget, the General Services Administration, the Office of Government Ethics, the Secretary’s Emergency Operations Center, etc., and for the HHS Travel Governance Council.

• Operating Divisions and Staff Divisions produce travel and transportation reports to meet local business needs by using the E-Gov Travel System’s Business Intelligence functionality. 

For custom reports contact the program manager.

Self-Service Web Portals

PSC offers our customers self-service web portals through ServiceNow for the following services:

• Travel and Transportation Job Aids (HHS Microsoft Teams)

Manny Van Pelt (385) 285-7476 (202) 868-0047 [email protected]

An official website of the United States government

Here’s how you know

The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

The site is secure. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Note: On April 12, 2024, President Biden revoked the 2021 executive order that had established the Safer Federal Workforce Task Force. As a result, the Safer Federal Workforce Task Force no longer exists and this website will no longer be updated. This website is preserved as it existed on April 12, 2024, for archival purposes only.

Official Travel

Federal employees should adhere strictly to CDC guidance for domestic and international travel before, during, and after official travel.

Q: Are there any restrictions on official travel approved by Federal agencies?

A: No. There are no Government-wide limits on official travel (i.e., travel conducted under an official travel authorization) for Federal employees, regardless of their vaccination status. Individuals should follow their agency’s travel policy.

In approving official travel for an individual, agencies should:

• Inform the traveling individual that CDC recommends that individuals make sure they are up to date with COVID-19 vaccines before travel;
• Recommend that the traveling individual consider being tested for current infection with a viral test as close to the time of departure as possible (no more than 3 days) before travel;
• Instruct the traveling individual to adhere strictly to CDC guidance for domestic and international travel before, during, and after official travel;
• Instruct the traveling individual to check their destination’s COVID-19 Community Level before traveling, and to wear a high-quality mask or respirator (such as an N95) while on-duty and around others indoors at their destination, if the COVID-19 Community Level in the county where their destination is located is HIGH;
• Instruct the traveling individual to make sure they understand and follow all travel restrictions put in place by State, Tribal, local, and territorial governments; and
• Advise the traveling individual to prepare to be flexible during their travel, as restrictions, policies, and circumstances may change during their travel.

Heads of agencies should issue specific travel guidance as needed to account for the specific requirements of their agency’s mission.

Q: Should Federal agencies recommend or require employees to complete CDC-recommended COVID-19 testing before and after official travel? Can the expenses associated with this testing be claimed on a travel voucher for employee reimbursement?

A: When CDC recommends that travelers consider COVID-19 testing for current SARS-CoV-2 infection with a viral test prior to or following travel, agencies should recommend to employees traveling on official business that they consider being tested consistent with such CDC guidance. When CDC otherwise recommends or requires COVID-19 testing prior to or following travel, agencies must require employees traveling on official business be tested consistent with such CDC guidance, pursuant to Executive Order 13991. Agencies should provide for any recommended testing and must provide for any required testing associated with official travel at no cost to the employee, such as through the agency’s screening testing program, the agency’s in-house capabilities for diagnostic testing at the worksite, or through an alternative process determined by the agency. The cost of such testing recommended or required for official travel, and not available through a Federal dispensary or not covered (or reimbursable) through travel insurance, can be claimed in a travel voucher as a Miscellaneous Expense under agency travel policies.

Q: Should agencies limit official travel for individuals who have had a known close contact with someone with COVID-19?

A: No. For asymptomatic individuals who have had a known exposure to someone with COVID-19 within the past 10 days, agencies may approve official travel, consistent with the agency’s travel policy. If the individual remains without COVID-19 symptoms before traveling, then pursuant to Executive Order 13991 and consistent with CDC guidance, the agency must instruct the individual to, in addition to other standard pre-travel instructions related to COVID-19:

• Wear a high-quality mask or respirator (such as an N95) the entire time they are on-duty and around others indoors for the full duration of their travel that falls within the 10 full days after their last known exposure;
• Not travel on public transportation such as airplanes, buses, and trains if they will not be able to wear a high-quality mask or respirator (such as an N95) when around others indoors for the full duration of their travel within the 10 full days after their last known exposure; and
• Follow other aspects of post-exposure protocols , including the requirement for individuals with a known exposure to be tested for COVID-19 after 5 full days following their last known exposure (ideally, on or after day 6)—note that this testing may need to occur while the individual is traveling, and that agencies do not need to require that employees wait for the results of this post-exposure diagnostic test to undertake official travel, including return travel.

If the individual develops COVID-19 symptoms after official travel has been approved, then pursuant to Executive Order 13991 and consistent with CDC guidance, the agency must instruct the individual to not undertake further official travel, including under that previously approved travel authorization, and to instead follow agency protocols consistent with Safer Federal Workforce Task Force guidance on travel for individuals with COVID-19 symptoms.

Q: What should agencies do regarding official travel for individuals who develop COVID-19 symptoms or have a positive viral test 10 full days or less prior to their intended departure date?

A: Pursuant to Executive Order 13991 and consistent with CDC guidance, agencies must not approve official travel (i.e., travel conducted under an official travel authorization) for individuals who have COVID-19 symptoms and are waiting for an initial diagnostic viral test result, and agencies must not approve official travel for individuals who have tested positive for COVID-19 for at least 5 full days after their first day of symptoms, or after the date of the initial positive diagnostic viral test for asymptomatic individuals.

If an individual who tested positive for COVID-19 has returned to working onsite at an agency workplace or interacting with members of the public as part of their official responsibilities (once they are fever-free for 24 hours without the use of fever-reducing medication and their other symptoms are improving), then the agency may approve official travel for the individual.

Pursuant to Executive Order 13991 and consistent with CDC guidance on isolation, the agency must instruct the individual to, in addition to other standard pre-travel instructions related to COVID-19:

• Wear a high-quality mask or respirator (such as an N95) the entire time they are on-duty and around others indoors for the full duration of their travel that falls within the period they are otherwise required to wear a high-quality mask or respirator after ending isolation , consistent with Safer Federal Workforce Task Force guidance;
• Not travel on public transportation such as airplanes, buses, and trains if they will not be able to wear a high-quality mask or respirator (such as an N95) when around others indoors for the full duration of their travel that falls within the period they are otherwise required to wear a high-quality mask or respirator after ending isolation , consistent with Safer Federal Workforce Task Force guidance; and
• Follow other aspects of post-isolation protocols .

If after official travel has been approved, the individual’s COVID-19 symptoms recur or worsen, then pursuant to Executive Order 13991 and consistent with CDC guidance on isolation, agencies must instruct the individual to not undertake further official travel, including under any previously approved travel authorization, and to again not enter a Federal facility or interact with members of the public as part of their official responsibilities, restarting at day 0 of isolation protocols.

Q: What should agencies do if an employee has probable or confirmed COVID-19 while on official travel?

A: If an employee has probable or confirmed COVID-19 while on official travel (i.e., travel conducted under an official travel authorization), then pursuant to Executive Order 13991 and consistent with CDC guidance, agencies must instruct the individual to follow agency isolation protocols and not undertake further official travel, including return travel, for at least 5 full days after their first day of symptoms, or after the date of the initial positive diagnostic viral test for asymptomatic individuals. The agency must cover all costs associated with travel and lodging expenses, as well as the cost of any diagnostic testing, in these circumstances, to the extent permitted by the Federal Travel Regulation.

After that point, once the individual is fever-free for 24 hours without the use of fever-reducing medication and their other symptoms are improving, then the agency may instruct the individual that they can proceed with undertaking further travel, including return travel. Pursuant to Executive Order 13991 and consistent with CDC guidance on isolation, the agency must then instruct the individual to, in addition to other standard pre-travel instructions related to COVID-19:

If at any point prior to their return travel the individual’s COVID-19 symptoms recur or worsen, agencies must instruct the individual to not undertake further official travel, including return travel, and to not enter a Federal facility or interact with members of the public as part of their official responsibilities, restarting at day 0 of isolation protocols, consistent with Executive Order 13991 and CDC recommendations on isolation and the protocols set forth by their agency.

The agency must cover all costs associated with travel and lodging expenses, as well as the cost of any diagnostic testing, in these circumstances, to the extent permitted by the Federal Travel Regulation.

An official website of the United States government

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Travel Policy

Federal travel regulations.

The Federal Travel Regulations (FTR) contain the statutory requirements and Executive branch policies for travel by Federal civilian employees and others authorized to travel at the Government's expense. Chapter 301 of the FTR relates specifically to Temporary Duty Travel (TDY).

The Agriculture Travel Regulation (ATR ) supplements the FTR and is USDA's primary temporary duty travel policy. The ATR applies to all Departmental employees and other non-contractor individuals executing official Department activities.

The Government Travel Charge Card Regulation contains the policies and procedures governing the use of the USDA travel card program. Travelers with individual travel cards issued by the participating travel card bank may only use them for official travel as described in this regulation.

The USDA Relocation Allowance Regulation is the primary source of USDA policy on relocation allowances.

Your Agency may have additional travel policy or processes. Please contact your Federal Agency Travel Administrators (FATAs) for more information.

• Actual Expense Policy Memo (PDF, 930 KB)
• Mixing Official with Personal Travel Policy (PDF, 691 KB)
• Home Sales Program Cap (PDF, 182 KB)
• Agriculture Conference Management (AgCM) Policy (PDF, 299 KB)
• Local Travel Policy Memo (PDF, 297 KB)

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Travel guide:

Frequently Asked Questions

Questions about booking travel, how to book flights or rail, enter your destination, then origin.

• Go to Concur at travel.gsa.gov
• In the shortcuts menu on the upper left hand corner, select Travel - New Booking
• Click on the Air/Rail icon (this should be already selected). If you need to travel by train only, choose the Rail icon instead.

*Note: If you need to travel by both air and rail, call AdTrav at (877) 472-6716 and they will make your reservations for you. An hour after your call, skip ahead to this step to submit your AdTrav reservation for approval.

*Note: The destination city is entered before the departure city

• Click Search to move onto the next screen.

How to Choose a Flight

When choosing flights, you may notice they fall into four different categories:

• Govt. Contract Discounted: the preferred option. In general, these fares are only available 15 or more days in advance, so try to book your travel as early as possible.
• Govt. Contract: the standard option, based on the city pair rate , the agreed upon rate for government flights between two cities. These are preferred if no govt. contract discounted fares are available.
• Non-contract Government: these fares are also acceptable to book if the timing is more advantageous. All these fares are within the City Pair rate and are fully refundable. No additional approvals are required to book a non-contract government fare.
• Lowest published: while these fares may come at a lower cost than the contract options, they also come at increased risk to the government because many of these fares are nonrefundable. Any flight that is nonrefundable must be explicitly approved by the authorizing official before the TTS travel team can approve. If you think that choosing a "Lowest published" nonrefundable fare is your best option, skip ahead to securing your approval email now , and then come back to book later. You'll want to ensure you secure the approval before you book because these fares expire quickly, often before authorizing official and travel team approval can be reasonably obtained.

*Note about flights with policy violations:

If you need to take a flight which indicates a policy violation, the type of violation will inform what steps you need to take next. Click on "View Fares" to pull up additional details about your flight selection.

If any part of the fare that you chose is nonrefundable, or exceeds the City Pair rate (note that lookup values here are for one-way fares), you will need an additional email approving the risk of nonrefundable airfare and/or additional costs from your authorizing official sent to [email protected].

What justifies using a non-contract fare?

• Select the lowest cost, most compliant fare available by clicking on the blue button at right with the price. This will take you onto the confirmation page.

• This will take you to the Trip Overview . This page also lists your current reservations.

By choosing "I will book a hotel now." you will be allowed to book your hotel directly in Concur. Before doing so, please ensure that your travel card is saved in your Concur profile .

Book lodging

*Note : If you don't have a travel card yet, make sure that you've applied for one (it is required by GSA policy), then choose "I will book a hotel later". Call AdTrav at (877) 472-6716 to reserve your hotel (and rental car if needed) on your personal card in the meantime. Assuming you've already booked your flight or train in Concur, mention the authorization number associated with your itinerary so you don't get a second overlapping authorization for your hotel and/or rental car. You can verify your authorization number by going to the "Authorizations" tab in Concur and finding the number in blue on the left side associated with your travel dates. An hour after you call with AdTrav, proceed on to completing trip information .

How to Book a hotel in Concur

*Note: if you are coming back to this step after going back to the main menu of Concur, make sure your saved authorization is selected, go to Travel Home , reopen your itinerary, and then choose "Hotel" under "Add to your Itinerary".

*If you didn't need to book flights or rail, you can go to the Travel tab of Concur and make your reservations selecting the "hotel only" option.

Enter check-in and check-out dates, location, any preferred hotels, and then click next.

Confirm the per diem location and click next. The maximum lodging rate and M&IE allowance is indicated below.

Choose a hotel from the list of search results. Unless you have approval otherwise, or intend to pay for the difference in price personally, sure that you pick a hotel with a nightly rate equal to or less than the government maximum for the area listed here . In the side bar you can filter your search results to only those under the Per diem rate by checking Hide hotels over Per Diem limit ($XXX.00) .

Click on View Rooms , to view a detailed list of rooms within the hotel and select the room by clicking on the listed price at right.

Review and Reserve Hotel On the review screen:

• Select your hotel room preferences
• Choose a credit card
• Agree to the hotel's rate policies.
• Click on Reserve Hotel and Continue

You will now be taken back to your trip itinerary. Note that the hotel has been added to the flight.

Scroll down and click Next and complete your trip information , or if needed, continue on to reserve a rental car .

Can I book outside of Concur?

Unless there are extenuating circumstances, you should use Concur for all reservations (flights, hotels, and rental cars). If you choose to book a hotel outside of Concur, include a justification that corresponds with one of the following (from the Federal Travel Regulation):

• When you are attending a conference where the conference sponsor has negotiated with one or more lodging facilities to set aside a specific number of rooms for conference attendees and to ensure that a set aside room is available to you, you are required to book lodging directly with the lodging facility.
• When your travel is to a remote location and it is not possible to book lodging accommodations through the TMS or ETS (Concur).
• When such travel arrangements are so complex and circumstance will not allow you to book your travel through an online self-service booking tool (Concur).

If you need to book a hotel outside of Concur, check if booking comes with any nonrefundable fees. If it does, make sure that you get your authorizing official to approve the approximate amount of what is nonrefundable and send the email to [email protected]. Nonrefundable hotel fees that are not pre-approved are the traveler’s liability. Should booking a hotel in Concur or via AdTrav not be possible, , external, Fedrooms offers hotels within government maximum rates that have flexible cancellation policies.

When you are finished booking your hotel, proceed on to complete trip information .

Booking a Rental Car

Before booking a rental car ensure that manager or client who approved your travel explicitly approved budget for a rental car-- in certain situations, rental cars and parking charges are not as advantageous to the government as common carriers such as taxis and/or public transit. Government vehicles may also be available-- check out the guide , external, TTS-only, here for more details.

*If you didn't need to book flights, rail, or hotel, you can go to the Travel tab of Concur and make your reservations selecting the "rental car only" option.

How to Book A Rental Car in Concur

• From the itinerary page, choose "Car" under "Add to your Itinerary" and then select the trip leg when prompted.
• Indicate pick-up and drop-off dates, location(s), car type, and preferred vendor(s).

*Note GSA employees are required to use the lowest cost compact car unless approved for a larger vehicle based on meeting one or more of the justifications listed in FTR §301-10.450(c) .

• Confirm your email address and travel card information, and then Reserve Car and Continue.

Important notes:

Be aware that the rental company you select must participate in the , external, Defense Travel Management Office's (DTMO) Rental Car Program . Rental car companies participating in the program established ceiling rates; unlimited mileage (except for one-way rentals); vehicle contract will be ready upon arrival; if size/class reserved is not available, the company will offer an upgrade at the same cost; no underage drivers’ fee for drivers between the ages of 18-25; no minimum rental period; no cost for additional drivers; and full coverage insurance for damages resulting from an accident while performing official travel.

The Government is self-insured and rental vehicles under the DTMO agreement include full coverage for damages resulting from an accident while performing official travel. Employees on TDY travel within CONUS will not be reimbursed for collision damage waiver (CDW) or theft insurance available on commercial rental contracts. Employees will be reimbursed for collision damage waiver or theft insurance while on TDY in non-foreign areas in accordance with FTR §301-10.451 . Personal liability insurance is considered a personal expense and will not be reimbursed.

Once you have reserved your rental car, continue on to complete trip information .

Questions about securing approvals

Completing trip information.

On the Trip Booking Information page you must enter some general information in order to ensure that your trip gets billed to the right client and/or budget.

*Note: If you called Ad Trav to book travel, you'll need to open Concur about an hour after your initial call to AdTrav, going to the Authorizations tab, clicking on your authorization, and selecting Edit Authorization . This will open up the document, where you can go to the General tab and see the fields that are presented below:

How to Complete Your Trip Information

Trip name: Identify the budget of your trip here, based on the type of project you are traveling for:

• Billable projects: for 18F and CoE, include the exact name and number of the project as it appears in , external, TTS-only, Tock . For PIF billable travel, simply indicate the project is billable.
• All other projects: include the name of the team budget that is paying for this travel (a list of options is in cell C5 of the , external, TTS-only, TTS Budget and Accounting Lookup

*Note: If you are traveling for multiple projects (whether billable or not), list all of the relevant Tock name and numbers and budget names as appropriate.

• BILLABLE: 18F / HHS / CMS FY19 #997
• BILLABLE: CoE / USDA Phase 2 / Cloud Adoption #980
• BILLABLE: PIF - DHS
• NONBILLABLE: OPP Smarter IT Solutions Division (QXD)
• NONBILLABLE: 18F Strategy Branch (QEAD)
• NONBILLABLE: Cloud Adoption CoE

Type Code: "SINGLE TRIP". Trip Purpose: “Mission (Operational)” in most cases, unless attending a conference or training. Document detail: Brief summary of the purpose of the trip. Will this travel be a detail to another location? No.

• Proceed by clicking Next to finalize the reservation.

Additional step if you booked your hotel outside of Concur or Ad Trav

*Note: If you did not book a hotel from Concur, a policy violation will be flagged. If this applies to you, briefly justify your hotel choice .

Additional step if you are extending travel for personal reasons

Deleting hotel expenses which auto-populate on your authorization is relatively straightforward, but an additional step is required to remove M&IE. In some cases, Concur may not allow you to do this on the authorization. If that's the case, proceed as normal and return to this step when creating your voucher after you get back.

How to Justify Rental Cars and Personal Vehicle Mileage

In most cases, you can proceed straight on to stamping and submitting for travel team approval at this point . However, since "common carrier" transit (e.g. public transit, flights, trains, buses, shuttles, taxis, etc) or a , external, TTS-only, government car are the preferred modes of transit for official GSA travel, additional justification is required if you intend to incur the following expenses:

• Rental Cars: You must add a comment on the "Expenses and Receipts" page justifying the use of a rental car as advantageous to the government (considering both cost and time) compared to common carrier transit or a government car.
• Mileage: You must add this in as an expense on the "Expenses and Receipts" page and then justify the mileage claim as advantageous to the government (considering both cost and time) compared to common carrier transit, government car, and rental car. Mileage from your home to the airport (plus associated parking fees or round-trip travel in case of a drop-off) need only be justified as advantageous compared to taxi and public transit, as it is understood that obtaining a government car or rental car is impractical over such a short distance.

How to Stamp and Submit for Travel Team Approval

Following this step will ensure your authorization or voucher is in SUBMIT TO APPROVER status, which is required for your request to be reviewed, approved, and ticketed. Before you submit, you can review , external, this Checklist to ensure you've addressed all potential issues that can result in your request getting rejected or returned for correction.

• Click Document Actions -> Submit Document (in the upper right hand corner of your authorization)
• You will be taken to a document history page. If your “Status to Apply” is “Submit to Approver” , then click Stamp and Submit Document at either the top or the bottom of the page and continue. If not, please correct any other failures.
• The next page will show you your pre-audit results . These will let you know if anything might be awry, which is represented by either a FAIL or a HARDFAIL . Many of these are not a cause for concern as long as you secure approvals in the right way. For a more detailed guide on what to do for each FAIL or HARDFAIL , read on , external, TTS-only, here . As long as you don't have any hardfails, you are clear to Continue Stamping the Document
• If you successfully stamped the document, you be taken to a page with the button Close Post Stamping Document Closure Screen . It doesn’t look like it, but when you see that button, you are done! Your authorization has been submitted. You don’t even have to click the button again (but you can if you want).
• In the case of authorizations, your travel will be approved by the TTS travel team once you have secured approval from your authorizing official . Ensure this is complete by 3:30 PM Eastern, else your travel will not be approved until the next business day. If you require approval after business hours, see the guide for after-hours and emergency travel here .

*For vouchers, your travel will be approved within 3-5 business days.

• Once you have been approved by the TTS travel team, you should receive a notification from Concur. Please note that in most cases, government contract airfare does not ticket until 72 hours before departure , so you may not receive official confirmation of your itinerary until then. Don't worry about this, the TTS travel team is not aware of any situations where approved travelers have not been issued tickets :)

*For vouchers, reimbursement will be issued to your personal account and travel card 3-5 business days after travel team approval. For issues with reimbursement, read on more here

Once your authorization is approved and ticketed, you might want to take a look at what to expect while traveling !

How to secure authorizing official approval

You must formally request your authorizing official's approval* via email and forward it to [email protected], unless you are traveling to a training, conference, speaking event, or other "IRL" or large team gathering, in which case you must follow the event request process instead . Who is my authorizing official? The body of the email must include the following: See an individual template here and a group template here

• Names of individuals traveling What if this changes?
• Start and end dates of travel What if I am extending travel for personal reasons?
• A brief description of work to be done on the trip
• Identified budget that will be paying for the trip How do I identify my budget?
• Origin and destinations for each individual What if I am returning to or traveling from a location other than home?
• Estimated expenses for each individual, including a sufficient budget for local travel and miscellaneous expenses such baggage fees How should I estimate my expenses?
• Include the travel expenses estimator as an image in the body of the email to make the travel approver's life easier.

* Note that in many cases, your engagement manager or team lead may request approval on behalf of the group-- reach out to them before emailing your authorizing official.

Who is my authorizing official and what is my budget?

Your authorizing official must be a supervisor or director at GSA.

If your travel is non-billable , and coming from your team's budget, your authorizing official would be your supervisor or director. If expenses will be paid out of another team's budget (list of budgets available in cell C5 of , external, TTS-only, this sheet ), you will need a supervisor or director from that team to approve.

If your travel is billable , you will need to have the Account Manager of the project or Director of the team overseeing the project verify the budget prior to submitting the travel request. Please use the following process to document the verification:

• Project teams should send travel request(s) with estimated costs via email to the Account Manager
• The Account Manager will reply with either "Approve" or "Reject" and provide additional context if they deem necessary
• Once approved/rejected the Account Manager updates the comment session for the project in Airtable.
• Submit the travel request(s) to the appropriate approver as listed below

The following list provides Concur approvers for billable travel:

• 18F: 1st Line Supervisor (verify with the project's Account Manager first per instructions above)
• 10x: Nico Papafil
• cloud.gov: Ashley Mahan until a new cloud.gov director is selected
• login.gov: Dan Lopez
• Centers of Excellence: Jenny Rostami.

What if I am traveling for multiple projects?

Secure approval from each authorizing official as you would normally, but with an eye on which project will be covering each expense. When completing your trip information in Concur , ensure that either the Trip Name or Document Detail mentions that the travel will be split between multiple projects. If more than one authorizing official has approved expenses for a particular day or leg of the itinerary, clarify which project will be paying for each part of the trip, either via email to [email protected] or comment in the Trip Name or Document Detail sections of Concur. Splitting overall trip costs by a percentage is acceptable as well, as long as the split is agreed upon by all parties.

Another common situation which arises when splitting travel across multiple projects is having days in between, such as a weekend in between travel for two projects. Having official travel approved for the days in between, including weekends or leave is possible as long as the following conditions are met:

• It is not possible to reschedule one of the meetings or events to avoid having days in between.
• Considering both the travel time and overall cost, it is advantageous to the government to pay for the hotel and meals for the time in between rather than the round trip travel cost of having the employee return home.
• One or both authorizing officials agree to cover the costs of the time in between.

* Note that this same situation may arise when travel is required for one project on both sides of a weekend-- the same considerations apply.

How can I get my travel approved to attend a training, conference, speaking event, or other "IRL" or large team gathering*?

Instead of obtaining an email of approval, you must follow the event request process . You may book your travel in the meantime. However, if you will be extending your trip at your own expense , flying to or from points that are not either your duty station or location of the event , or combining your event travel with travel for some other reason, you must secure an email from your authorizing official approving of the revised itinerary.

*The threshold for a large team gathering is over 6 employees traveling for an internal management meeting (not day-to-day business) and/or more than $10,000 in estimated travel expenses for the group. Requests for approval of these events is typically handled by the organizer of the meeting.

What if who is traveling changes?

A follow-up to the original email from the authorizing official indicating who the new travel is, and if there is any change in dates or estimated cost is sufficient.

What if I am extending travel for personal reasons?

Include language that specifies which days will be at your own expense, and acknowledge that "I understand all other travel expenses including lodging and meals before or after the official travel dates specified above are my own responsibility." You may remove hotels and M&IE from your authorization in Concur if you haven't already.

Alternatively, you may book your official travel and have it approved as normal. Once your travel has been approved by the travel team in Concur, you may then call AdTrav at (877) 472-6716 and request to be re-booked on a different flight for personal travel. In the case of most government contract flights, there is no additional charge. However, if there is an additional cost compared to your original itinerary, AdTrav will request you provide a personal credit or debit card number to pay for the difference.

What if I am returning to or traveling from a location other than home?

If you were previously scheduled to be on leave or telework at the other location*, the full cost of travel from or to that location can be approved at the discretion of your authorizing official. Ensure that there is language in the email that reflects your itinerary.

If you'd like to schedule personal travel that's incidental to your work trip (i.e. planned after the work trip), after your official work itinerary has been approved in Concur, you can give AdTrav a call at (877) 472-6716 and request that your itinerary be changed for personal reasons, with you covering any difference in cost that may arise.

*Note that while GSA travel policy doesn't explicitly forbid being approved to travel from a foreign location, travel to or from foreign locations must be requested in Event Tracker for GSA Administrator approval at least 7 weeks in advance, making approval in these circumstances extremely unlikely.

International travel

All official international travel taken by GSA employees, regardless of funding source, requires Salesforce event approval. Please reach out to [email protected] at least 7 weeks in advance in order to coordinate this.

Teleworking from locations outside the U.S. while on personal travel is not allowed.

How should I estimate my expenses

In the case of individual or small group travel, you may estimate your expenses based on the total amount of your authorization in Concur, plus an reasonable allowance for any additional expenses such as taxis, parking, and baggage fees.

For larger group travel, it is recommended to use this , external, TTS-only, travel expenses estimator template which automatically calculates most airfare and per diems.

Questions about reimbursement

How do i create a "voucher from authorization".

Visit Concur at travel.gsa.gov . Click "Vouchers" in the top bar and then "New Voucher" in the next-to-top bar. In the field Document Type, select "Voucher From Authorization" and click Next. You will be led through creating a voucher from your authorization that you got approved prior to traveling.

• Under Document Search, you’ll see a list of your “open” authorizations (i.e. your authorizations that don’t have vouchers yet).
• Hit the pencil button to select the authorization you’d like to be reimbursed for. You will be moved onto the next step, Reviewing and completing trip information on the Document Information screen.
• TIP : If you can't figure out which authorization is your recent trip by name, look at the departure date column.

Once you've selected your authorization and continue, you'll be taken to the Document Information page. This should all be auto-populated, so unless some of the details of your trip changed, no further action is required here and you may continue on to Create Document and start adding your expenses . More guidance on what receipts or justifications are required can be found here

What if I can't find my authorization listed here?

If you can't find your authorization on this list, it may be because an amended authorization was generated for you. If you changed your trip such that trip dates or locations fall outside what was originally approved, you'll need to submit that amended auth for approval by going to the Authorizations tab, selecting the amended authorization corresponding to your trip, and going in to Open Document .

However, in some cases, Concur will generate an amendment in error. If you suspect this is the case, head to the Authorizations tab, select the amended authorization corresponding to your trip, and Delete Document

How do I create a local or miscellaneous voucher?

Upon selecting the Local voucher option, you will be taken to a blank Document Information page. Here's what you need to include for each field:

• Trip Name This should follow the same naming conventions you would use for a travel authorization . Ensure you have an email from your authorizing official approving all of the expenses you'd like to claim sent to [email protected].
• Type code and Trip purpose If the voucher is for local travel (taxis, mileage, etc.), choose Local travel . For any other sort of reimbursement, choose Misc voucher .
• Document detail Enter a brief description of what the reimbursement is for here.
• Click on Create Document

Proceed on to entering your expenses . Note that any local transit over $25 requires a receipt, and all expenses claimed on a miscellaneous voucher require receipts.

How to add, edit or delete expenses

Adding expenses.

Expenses can be added by clicking the Add expense button either above or below. Make sure to save and click the Add expense button again before creating a new expense.

Editing expenses

Expenses can be edited by clicking the pencil button and then making changes on the right hand side. Don't forget to save any changes you make!

Selecting payment type

Make sure you correctly indicate what was paid on the travel card vs personal means of payment to avoid issues with reimbursement .

• Use IBA for anything paid for on the travel card. Not seeing this option? Add your travel card to your Concur profile
• Use CASH for anything paid for using cash or a personal card.
• CBA is only used for air and rail expenses paid through Concur directly.

Attaching receipts

You can attach receipts by clicking on the Add receipt to lodging button (looks like a slip of paper with a checkmark, just to the right of the pencil button for editing expenses.

Deleting expenses

Expenses can be deleted by clicking the checkbox next to the expense and then clicking the Delete selected expenses button either above or below.

When are receipts or further justifications required to claim expenses?

Simple expenses.

The following expenses can be entered as-is without further receipts, written justifications, or other considerations, provided that each expense is under $75:

• Airfare or Amtrak tickets booked through Concur or AdTrav
• Airplane wifi
• Fees for one checked bag per leg of itinerary
• Laundry expenses, if official travel is at least 4 nights
• Tolls, if government car, POV mileage or rental car is pre-approved
• Meals and Incidental Expenses
• Public transit expenses of $25 or less.

Expenses requiring receipts

The following expenses require receipts:

• Flights or Amtrak booked outside of Concur (Requires additional justification and is only approved on a case-by-case basis)
• Rental cars and gas for rental cars (also requires additional justification
• Any other expense exceeding $75, including local transportation (This threshold is $25 for local vouchers)
• Any expenses claimed on a miscellaneous voucher.
• Professional liability insurance

Expenses requiring further justification:

The following expenses don't require receipts, but do require brief descriptions to justify claiming them:

• Local transportation expenses of $75 or less per trip (Metro, taxis, personal vehicle mileage, etc.)
• Checked baggage fees for more than one piece of luggage per leg of your trip.

Questions about entering specific expenses

How should i claim meals and incidental expenses.

• The allowance for Meals and Incidental Expenses (M&IE) is a flat rate given to a traveler regardless of what they actually spent. No receipts or justification is needed to receive M&IE.
• For example : Consider a trip taken between 9/16 and 9/18. M&IE is $69 per day in DC, and is 75% of $69 ($51.75) on the first and last days of a trip. We see that the three days of M&IE has been added automatically.

How should I claim meals paid on the travel card?

When meals are paid on the travel card, there are a few different ways of documenting it:

• One can create a new M&IE expense with expense method IBA in the amount spent on meals per day. The amount of M&IE reimbursed to your personal account will be automatically reduced accordingly (you will see negative charges appear that correspond with this). If you document all expenses correctly, your travel card bill will be paid off exactly.
• One can change the payment method of M&IE expenses to IBA so that all reimbursement is routed to the travel card. If the entire allowance was not used, any amount left over will show up as a positive balance. You may call the customer service number on the back of the card and request that a check be mailed for that remaining amount.
• One can leave the payment method of M&IE expenses as the default, CASH . After the voucher is processed, there will be an outstanding balance remaining. This will need to be paid-- call the customer service number on the back of the card for more details on making a payment.

How can I remove extra days at personal expense from my authorization or voucher?

If you were authorized to extend your trip at your own expense and need to delete M&IE, there are some special instructions that you should follow:

• Edit your first full day of travel at your own expense by clicking on the pencil icon.
• Click on the View Per Diem Conditions . You should see a menu expand below.
• Choose M&IE Override , then Override by amount , and 0 .
• Check On leave . Use Other leave , 8 hours .
• If you are requesting leave for multiple days, return to the top and enter in the last full day you are traveling at personal expense.
• Save. Your M&IE should show as zero for the day. If it didn't work, just go ahead an add in a comment about the days you would like to zero out in the comments field, and the travel team will take that into account when they review your voucher for approval.

How should I claim hotels and lodging taxes?

If you booked a hotel in Concur, your actual hotel expenses should populate automatically. However, that automatic amount will often lump in the taxes, which should be considered a separate list.

First, attach your receipt to the first night of lodging only, unless you have multiple receipts. Note that Concur will flag all expenses needing receipts

Then, correct the lodging expenses so they reflect the actual nightly rate paid, not including taxes.

Finally, add a new expense for lodging taxes in , keeping in mind the following:

• Create Expenses Through: Enter the last night you were checked into the hotel, and each night’s lodging tax will be copied through.
• Expense Date: The night that you checked in.
• Expense Description: Lodging Tax
• Cost: Tax per night (tax can also be reported as a lump sum, though lodging itself must be broken out per night)
• Payment Method: Travel card -> IBA , and other form of payment -> CASH

Don't forget to Save!

How should I claim air or Amtrak booked outside of Concur

Any airfare or Amtrak tickets booked outside of Concur are at your own risk and may not be approved. If you are seeking reimbursement for personally booked airfare or Amtrak, you must choose Other - Miscellaneous as the expense description, and in the comments section under Show other details , you must provide a justification as to why it was not possible for you to book your travel via Concur or AdTrav.

How can I get reimbursed for professional liability insurance?

Supervisors may be reimbursed for up to half the cost of professional liability insurance, up to $150. In order to claim reimbursement, get an email from your supervisor approving the amount of the reimbursement you intend to claim and send it to [email protected]. Then, create a miscellaneous voucher in Concur and attach the receipt you received after purchasing the insurance.

How should I claim local transportation expenses?

For public transit, taxis, rental cars, POV mileage and other forms of local transportation, you may add the expense as normal , choosing whichever expense description reflects the nature of the method used. Choose the payment method used , and upload a receipt only for rental cars, rental car gas, or any other expense greater than $75 (this threshold is $25 for local vouchers .

Any local transit expense other than public transit under $25 requires a brief comment describing the origin and destination of the travel (e.g. "from airport to office").

You can add this by clicking on Show other details and filling out the Comments section that pops up below.

For public transit over $25, a “blanket entry” describing generally the origins and destinations of travel paid for is acceptable.

For rental cars and mileage claims, the comment should also include an additional justification as specified here .

For mileage claims over $75, instead of attaching a receipt, attach a screenshot showing a map of your itinerary with the calculated distance.

Issues with reimbursement

I received a bill for an outstanding balance on my travel card. should i pay it.

A: First, verify that your most recent voucher was paid to the travel card account. Go to the Vouchers tab of Concur, then click on the voucher number you want to view and choose View Summary . In the voucher view, navigate down to the Totals and travel advances section and verify the amount on the Pay to Charge Card line. This amount should match with a payment made to the travel card in your travel card statement. TTS-only, More information about logging into and managing your travel card account. If it does, and there is still a remaining balance, it is likely that you used the travel card to pay for something that was either claimed as CASH on the voucher, or not claimed at all.

If you discover a valid charge to your travel card that you need to be reimbursed for after your voucher is initially approved, you may create an amended voucher .

If you were reimbursed to your bank account for a charge made on your travel card, you will have to pay the bill for it. Contact the number on the back of your travel card for details on how payment can be made.

Positive balance on travel card

If you have a positive balance on the travel card, it is likely that you claimed an expense as paid for on the travel card when you actually paid for it via a personal means of payment. You can call the number on the back of your travel card and request that they mail you a check in the amount of the positive balance.

My reimbursement never arrived!

If it has been over a week after your voucher has been approved and your reimbursement hasn't arrived (whether to your travel card account or personal account), contact [email protected] and describe the issue you are having. cc [email protected].

How do I amend my voucher after it is approved?

To amend a voucher, go to the Vouchers tab of Concur, then click on the voucher number you want to view and choose Amend voucher . Provide a brief reason for the amendment, then proceed with adding your revised expenses and resubmitting for approval . Note that if you want to revise a voucher that has not yet been approved, you can simply Edit Voucher instead of amending.

Note: Vouchers should NOT be amended in the case of revising the payment method ( IBA to CASH or vice versa , or reducing a claim on an already-approved expense. If you were over-reimbursed for something, you will need to mail a check for that amount, made out to GSA to the following address:

USDA-OCFO Financial Operations & Disbursement Branch Attn: Bryan DeLeve - 2SE 2300 Main Street Kansas City, MO 64108

Reference the authorization and voucher number along with the payment.

• , external, TTS-only, #travel
• , external, [email protected]
• , external, Book office hours

Handbook.tts.gsa.gov

An official website of the U.S. General Services Administration

The Federal Register

The daily journal of the united states government, request access.

Due to aggressive automated scraping of FederalRegister.gov and eCFR.gov, programmatic access to these sites is limited to access to our extensive developer APIs.

If you are human user receiving this message, we can add your IP address to a set of IPs that can access FederalRegister.gov & eCFR.gov; complete the CAPTCHA (bot test) below and click "Request Access". This process will be necessary for each IP address you wish to access the site from, requests are valid for approximately one quarter (three months) after which the process may need to be repeated.

An official website of the United States government.

If you want to request a wider IP range, first request access for your current IP, and then use the "Site Feedback" button found in the lower left-hand side to make the request.

An official website of the United States government

Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

• A–Z Index
• Operating Status

Resources For

• New / Prospective Employees
• Federal Employees
• HR Professionals

Compensatory Time Off for Travel

Fact sheet: compensatory time off for travel, description.

Compensatory time off for travel is earned by an employee for time spent in a travel status away from the employee's official duty station when such time is not otherwise compensable.

Employee Coverage

Compensatory time off for travel may be earned by an "employee" as defined in 5 U.S.C. 5541(2) who is employed in an "Executive agency" as defined in 5 U.S.C. 105, without regard to whether the employee is exempt from or covered by the overtime pay provisions of the Fair Labor Standards Act of 1938, as amended. For example, this includes employees in senior-level (SL) and scientific or professional (ST) positions, but not members of the Senior Executive Service or Senior Foreign Service or Foreign Service officers. Effective April 27, 2008, prevailing rate (wage) employees are covered under the compensatory time off for travel provision. See CPM 2008-04 .)

"Compensable"

Compensatory time off for travel may only be earned for time in a travel status when such time is not otherwise "compensable." Compensable refers to periods of time creditable as hours of work for the purpose of determining a specific pay entitlement. For example, certain travel time may be creditable as hours of work under the overtime pay provisions in 5 CFR 550.112(g) or 551.422. (See fact sheet on hours of work for travel .)

Creditable Travel

To be creditable under this provision, travel must be officially authorized. In other words, travel must be for work purposes and must be approved by an authorized agency official or otherwise authorized under established agency policies.

For the purpose of compensatory time off for travel, time in a travel status includes-

• Time spent traveling between the official duty station and a temporary duty station;
• Time spent traveling between two temporary duty stations; and
• The "usual waiting time" preceding or interrupting such travel (e.g., waiting at an airport or train station prior to departure). The employing agency has the sole and exclusive discretion to determine what is creditable as "usual waiting time." An "extended" waiting period-i.e., an unusually long wait during which the employee is free to rest, sleep, or otherwise use the time for his or her own purposes-is not considered time in a travel status.

Commuting Time

• Travel outside of regular working hours between an employee's home and a temporary duty station or transportation terminal outside the limits of his or her official duty station is considered creditable travel time. However, the agency must deduct the employee's normal home-to-work/work-to-home commuting time from the creditable travel time.
• Travel outside of regular working hours between a worksite and a transportation terminal is creditable travel time, and no commuting time offset applies.
• Travel outside of regular working hours to or from a transportation terminal within the limits of the employee's official duty station is considered equivalent to commuting time and is not creditable travel time.

Crediting and Use

Compensatory time off for travel is credited and used in increments of one-tenth of an hour (6 minutes) or one-quarter of an hour (15 minutes). Employees must comply with their agency's procedures for requesting credit within the time period required by the agency. Employees must also comply with their agency's policies and procedures for scheduling and using earned compensatory time off for travel.

Compensatory time off for travel is forfeited-

• If not used by the end of the 26th pay period after the pay period during which it was earned. (See Notes 1 and 2.)
• Upon voluntary transfer to another agency;
• Upon movement to a noncovered position; or
• Upon separation from the Federal Government. (See Note 1.)

Under no circumstances may an employee receive payment for unused compensatory time off for travel.

Note 1: See exceptions for uniformed service or an on-the-job injury with entitlement to injury compensation at 5 CFR 550.1407(a)(2) and Question 24 of the Questions and Answers on Compensatory Time Off for Travel (under References below).

Note 2: See exception due to an exigency of the service beyond the employee's control at 5 CFR 550.1407(e) and Question 25 of the Questions and Answers on Compensatory Time Off for Travel (under References below).

Limitations

Compensatory time off for travel may not be considered in applying the biweekly or annual premium pay caps or the aggregate limitation on pay. There is no limitation on the amount of compensatory time off for travel an employee may earn.

• 5 U.S.C. 5550b
• 5 CFR 550, subpart N
• Questions and Answers on Compensatory Time Off for Travel (see Attachment 1 to CPM 2005-03)
• Examples of creditable travel time (see Attachment 2 to CPM 2005-03)
• Hours of Work for Travel

Back to Top

An official website of the United States government Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

Airlines must cough up cancellation cash and can no longer hide fees under new federal rule

A federal rule announced Wednesday will require airlines to quickly give cash refunds — without lengthy arguments — to passengers whose flights have been canceled or seriously delayed, the Biden administration said.

“Passengers deserve to get their money back when an airline owes them — without headaches or haggling,” Transportation Secretary Pete Buttigieg said in a statement.

The rule from the Transportation Department says passengers who decline other reimbursement like travel credits are to get cash refunds.

It applies when a flight is canceled or has a “significant change,” the administration said.A “significant change” includes when departure or arrival times are three or more hours different from the scheduled times for domestic flights or six hours for international flights, and when the airport is changed or connections are added, it said.

Passengers are also to get refunds when their baggage is 12 hours late in delivery for domestic flights.

The new rule comes after promises to hold airlines accountable after major disruptions that made travel hell for passengers, including the 2022 Southwest Airlines meltdown , which resulted in almost 17,000 significantly delayed or canceled flights and a missing baggage nightmare.

The Transportation Department said that the new rule means refunds are automatic and that "airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops."

Also announced Wednesday was a rule requiring airlines to more clearly disclose so-called junk fees upfront, such as surprise baggage or other fees, the department said.

It said that rule is expected to save fliers around $500 million a year.

The surprise fees are used so tickets look cheaper than they really are, and then fliers get the unwelcome surprise of fees on checked bags, carry-on bags or reservation changes — or even discounts that are advertised but apply to only part of the ticket price, officials said.

Airlines will also have to tell fliers clearly that their seats are guaranteed and that they don't have to pay extra to ensure they have seats for flights, according to the Transportation Department.

Airlines for America, an industry trade group, said that its member airlines “offer transparency and vast choice to consumers from first search to touchdown” and that they do offer cash refunds.

The 11 largest U.S. airlines returned $10.9 billion in cash refunds last year, an increase over $7.5 billion in 2019 but slightly down from $11.2 billion in 2022, the group said.

“U.S. airlines are providing more options and better services while ticket prices, including ancillary revenues, are at historic lows,” Airlines for America said.

Left out of the federal changes announced Wednesday are those involving "family seating fees," but the Transportation Department said in a statement that "DOT is planning to propose a separate rule that bans airlines from charging these junk fees."

Travelers have complained to the Transportation Department that children weren’t seated next to accompanying adults, including in some cases young children, department officials said last year.

Fees on bags specifically have made up an increasing amount of airline revenues, the Transportation Department said Wednesday in announcing the new rules.

A Transportation Department analysis found that airline revenue from baggage fees increased 30% from 2018 to 2022, while operating revenue — which is from the flights themselves — increased by only half that amount, the department said.

Jay Blackman is an NBC News producer covering such areas as transportation, space, medical and consumer issues.

Phil Helsel is a reporter for NBC News.

• Election 2024
• Entertainment
• Newsletters
• Photography
• Personal Finance
• AP Investigations
• AP Buyline Personal Finance
• AP Buyline Shopping
• Press Releases
• Israel-Hamas War
• Russia-Ukraine War
• Global elections
• Asia Pacific
• Latin America
• Middle East
• Election Results
• Delegate Tracker
• AP & Elections
• Auto Racing
• 2024 Paris Olympic Games
• Movie reviews
• Book reviews
• Personal finance
• Financial Markets
• Business Highlights
• Financial wellness
• Artificial Intelligence
• Social Media

When it comes to government planes and political trips, who pays for a president’s campaign travel?

FILE - President Joe Biden boards Air Force One, March 11, 2024, at Andrews Air Force Base, Md. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Luis M. Alvarez, File)

FILE - President Joe Biden, center right, and first lady Jill Biden, center left, walk off Air Force One, March 29, 2024, at Andrews Air Force Base, Md. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Alex Brandon, File)

FILE - President Joe Biden boards Air Force One at Dallas Fort Worth International Airport, March 21, 2024, in Dallas, en route to Houston. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Jacquelyn Martin, File)

FILE - President Joe Biden boards Air Force One, March 13, 2024, at Andrews Air Force Base, Md. en route to Milwaukee. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Jacquelyn Martin, File)

FILE - President Joe Biden boards Air Force One at Andrews Air Force Base, Md., March 11, 2024, to travel to Manchester, N.H. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Andrew Harnik, File)

FILE - President Joe Biden boards Air Force One at Andrews Air Force Base, Md., April 12, 2024, enroute to New Castle, Del. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Pablo Martinez Monsivais, File)

FILE - President Joe Biden, second from left, boards Air Force One, March 28, 2024, at Andrews Air Force Base, Md. Biden is headed to New York for a fundraiser. The White House and the Democratic National Committee are splitting the cost of Biden’s travel while he runs for a second term. It’s part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Alex Brandon, File)

• Copy Link copied

WASHINGTON (AP) — It’s no simple matter to move the commander in chief from point A to B, and it’s even more complicated when the president is seeking a second term.

President Joe Biden recently spent three days in Pennsylvania , a pivotal state in the 2024 campaign, and he plans to be in Virginia and Florida this coming week. The Democratic incumbent is seeking an edge over Republican Donald Trump as he ramps up his travels around the country.

Here’s a look at how much it costs and who pays the bill during the campaign season.

HOW MUCH DOES IT COST?

It’s not cheap to fly the president’s fleet.

The White House uses Sikorsky helicopters known as Marine One when the president is aboard, as well as custom Boeing 747s that are immediately recognizable as the iconic humpback Air Force One. (Sometimes the president uses a more modest modified 757 if his destination is nearby or if a runway isn’t long enough to accommodate the bigger plane.)

Marine One costs between $16,700 and almost $20,000 per hour to operate, according to Pentagon data for the 2022 budget year. Air Force One is even more expensive: roughly $200,000 per hour.

But those figures only scratch the surface of the real cost. There also are military cargo planes that travel ahead of the president to make sure his armored limousines are in place, not to mention the enormous security apparatus that follows the president everywhere.

New aircraft are in the works because the current versions are decades old. Sikorsky is producing 23 updated helicopters to serve as Marine One. Boeing is building two new Air Force One planes , and they are scheduled to be finished by 2028. According to the Pentagon, the planes will come with all enhancements, including “a mission communication system,” a “self-defense system” and even “autonomous baggage loading.”

WHO PAYS FOR THE TRAVEL?

When the president flies for political purposes, the campaign is supposed to pay the bill. But during an election year, the line between governing and campaigning can be fuzzy.

For example, Biden held an official event Wednesday in Pittsburgh, where he announced his proposal for higher tariffs on steel imported from China. The event, however, was a not-so-subtle opportunity for the president to rub shoulders with union members who are critical to his reelection, and he jabbed at Trump in his remarks. (At one point Biden joked that the former president was “busy right now,” a reference to the hush money trial that recently got underway in New York.)

It’s up to the White House counsel’s office to figure out what percentage of the president’s travels are campaign related. That determines how much the federal government should be reimbursed by the Biden campaign. Sometimes the calculations aren’t straightforward, such as when the White House adds an official event to an otherwise political trip.

Norm Eisen, a White House ethics lawyer under President Barack Obama, said both Republicans and Democrats have usually hewed closely to regulations.

“We had a set of rules on how to do the allocations,” he said. “They’re intricate, and we stuck to them.”

No matter what, taxpayers end up on the hook for most of the cost. Campaigns do not pay for all the Secret Service agents and the rest of the security apparatus. In fact, they usually only cover the cost of Air Force One passengers who are flying for explicitly political purposes — sort of like buying a ticket on a particularly exclusive private jet.

President Joe Biden, second from left, boards Air Force One, March 28, 2024, at Andrews Air Force Base, Md. (AP Photo/Alex Brandon, File)

HOW MUCH HAS BIDEN PAID?

Biden’s campaign and his joint fundraising committee have been stockpiling travel cash in an escrow account maintained by the Democratic National Committee. From January 2023 until the end of last month, they deposited nearly $6.5 million.

Some of that money goes to general campaign logistics, such as staff expenses and advance work. The account is also used to reimburse the federal government for official aircraft used to transport the president, the first lady, the vice president and the second gentleman when they travel for the reelection effort.

So far, not much money has found its way back to the U.S. Treasury. As of the latest data available, just $300,000 has been provided.

It’s safe to assume that Biden’s campaign will end up forking over much more than that once the campaign is over. Trump’s team reimbursed the federal government nearly $4.7 million for travel expenses during the 2020 race.

But Biden probably won’t have trouble covering his bills. His campaign and the DNC had more than $192 million in cash on hand at the end of March.

AP White House Correspondent Zeke Miller contributed to this report.

• Share full article

Advertisement

Supported by

Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

• Skip to main content
• Keyboard shortcuts for audio player

Airlines are ordered to give full refunds instead of vouchers and to stop hiding fees

Travelers and their luggage in a terminal at Los Angeles International Airport in August 2023. Mario Tama/Getty Images hide caption

Travelers and their luggage in a terminal at Los Angeles International Airport in August 2023.

WASHINGTON — In an effort to crack down on airlines that charge passengers steep fees to check bags and change flights, the U.S. Department of Transportation has announced new regulations aimed at expanding consumer protections .

One of the final rules announced Wednesday requires airlines to show the full price of travel before passengers pay for their tickets. The other will force airlines to provide prompt cash refunds when flights are canceled or significantly changed.

"Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them - without having to ask," said Transportation Secretary Pete Buttigieg in a statement announcing the new rules.

Taking on junk fees is popular. But can it win Biden more voters?

Surprise junk fees have become a large and growing source of revenue for airlines in recent years, according to the DOT.

"Today's announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches," Buttigieg said.

The airline industry is unlikely to welcome the new rules. At a hearing on the proposed fee rule in March 2023, an industry lobbying group representing American, Delta and United said it would be too difficult for airlines to disclose their charges more clearly.

"The amount of unwanted and unneeded information forced upon passengers" by the new policy would only cause "confusion and frustration," warned Doug Mullen, the deputy general counsel at Airlines for America . "Very few, if any, need or want this information, and especially when they are initially trying to understand schedule and fare options."

But the DOT insists its new rule will give consumers the information they need to better understand the true costs of air travel.

Transportation Department cracks down on airline 'junk fees'

"I believe this is to the benefit of the sector as a whole," Buttigieg said in an interview with NPR's Morning Edition , because passengers will have "more confidence in the aviation sector."

The new rules require airlines to disclose all baggage, change, and cancellation fees, and to share that information with third-party booking sites and travel agents.

The regulation also prohibits bait-and-switch tactics, the DOT says, that disguise the true cost of flights by advertising a low base fare that does not include all mandatory fees.

"This is really about making sure that we create a better experience for passengers, and a stronger aviation sector in the United States," Buttigieg said in the NPR interview.

• Entertainment
• KSAT Insider
• Newsletters

When it comes to government planes and political trips, who pays for a president's campaign travel?

Chris Megerian

Associated Press

Copyright 2024 The Associated Press. All rights reserved.

FILE - President Joe Biden boards Air Force One, March 11, 2024, at Andrews Air Force Base, Md. The White House and the Democratic National Committee are splitting the cost of Bidens travel while he runs for a second term. Its part of a longstanding arrangement that prevents taxpayers from being stuck with the full bill for political trips. (AP Photo/Luis M. Alvarez, File)

WASHINGTON – It’s no simple matter to move the commander in chief from point A to B, and it’s even more complicated when the president is seeking a second term.

President Joe Biden recently spent three days in Pennsylvania , a pivotal state in the 2024 campaign, and he plans to be in Virginia and Florida this coming week. The Democratic incumbent is seeking an edge over Republican Donald Trump as he ramps up his travels around the country.

Recommended Videos

Here's a look at how much it costs and who pays the bill during the campaign season.

HOW MUCH DOES IT COST?

It's not cheap to fly the president's fleet.

The White House uses Sikorsky helicopters known as Marine One when the president is aboard, as well as custom Boeing 747s that are immediately recognizable as the iconic humpback Air Force One. (Sometimes the president uses a more modest modified 757 if his destination is nearby or if a runway isn't long enough to accommodate the bigger plane.)

Marine One costs between $16,700 and almost $20,000 per hour to operate, according to Pentagon data for the 2022 budget year. Air Force One is even more expensive: roughly $200,000 per hour.

But those figures only scratch the surface of the real cost. There also are military cargo planes that travel ahead of the president to make sure his armored limousines are in place, not to mention the enormous security apparatus that follows the president everywhere.

New aircraft are in the works because the current versions are decades old. Sikorsky is producing 23 updated helicopters to serve as Marine One. Boeing is building two new Air Force One planes , and they are scheduled to be finished by 2028. According to the Pentagon, the planes will come with all enhancements, including “a mission communication system," a “self-defense system” and even “autonomous baggage loading.”

WHO PAYS FOR THE TRAVEL?

When the president flies for political purposes, the campaign is supposed to pay the bill. But during an election year, the line between governing and campaigning can be fuzzy.

For example, Biden held an official event Wednesday in Pittsburgh, where he announced his proposal for higher tariffs on steel imported from China. The event, however, was a not-so-subtle opportunity for the president to rub shoulders with union members who are critical to his reelection, and he jabbed at Trump in his remarks. (At one point Biden joked that the former president was “busy right now,” a reference to the hush money trial that recently got underway in New York.)

It's up to the White House counsel's office to figure out what percentage of the president's travels are campaign related. That determines how much the federal government should be reimbursed by the Biden campaign. Sometimes the calculations aren't straightforward, such as when the White House adds an official event to an otherwise political trip.

Norm Eisen, a White House ethics lawyer under President Barack Obama, said both Republicans and Democrats have usually hewed closely to regulations.

“We had a set of rules on how to do the allocations," he said. "They’re intricate, and we stuck to them.”

No matter what, taxpayers end up on the hook for most of the cost. Campaigns do not pay for all the Secret Service agents and the rest of the security apparatus. In fact, they usually only cover the cost of Air Force One passengers who are flying for explicitly political purposes — sort of like buying a ticket on a particularly exclusive private jet.

HOW MUCH HAS BIDEN PAID?

Biden's campaign and his joint fundraising committee have been stockpiling travel cash in an escrow account maintained by the Democratic National Committee. From January 2023 until the end of last month, they deposited nearly $6.5 million.

Some of that money goes to general campaign logistics, such as staff expenses and advance work. The account is also used to reimburse the federal government for official aircraft used to transport the president, the first lady, the vice president and the second gentleman when they travel for the reelection effort.

So far, not much money has found its way back to the U.S. Treasury. As of the latest data available, just $300,000 has been provided.

It's safe to assume that Biden's campaign will end up forking over much more than that once the campaign is over. Trump's team reimbursed the federal government nearly $4.7 million for travel expenses during the 2020 race.

But Biden probably won't have trouble covering his bills. His campaign and the DNC had more than $192 million in cash on hand at the end of March.

AP White House Correspondent Zeke Miller contributed to this report.

Copyright 2024 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.