ramsay's travel agents dundee

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Ramsay World Travel   Reviews

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Reviews 4.6.

1,035 total

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Great personal service

Everyone here was very helpful in helping plan my holiday. Alan had some great tips for what to do in Disneyland as he had recently been. Great personal service. Would book with them again.

Date of experience : 17 April 2024

I have booked several holidays with…

I have booked several holidays with Ramsay Travel and have always been easy and stress free.

1st Class service

I have previously booked with this company and will continue to do so as very helpful and efficient. They find things out for you and it is so easy to book your travel. Thanks Guys

Date of experience : 09 April 2024

There was no hard sell

There was no hard sell. Nick was knowledgable & did his best to get us the best deal. We ended up going for another country than the one we had planned.

Date of experience : 16 April 2024

Aberdeen Branch - Excellent service and extremely helpful staff

Must say, Paul has had the patience of a Saint!! Nothing has been too much trouble for him, he's happily looked into different options for us and searched for the best deals. Managed to come up with a fantastic holiday that we're really looking forward to. Communication has been speedy and detailed. Very personal service and cannot fault any of the friendly staff

Date of experience : 02 April 2024

Experienced and knowledgeable staff

Danielle and Stuart made our booking experience stress free and their experience helped answer all our questions and worries. They constantly followed up on costs and checked for best flights ensuring we received the best package available. Their friendly attitude throughout made us feel at ease at all times

Date of experience : 30 March 2024

Never go anywhere else to book our…

Never go anywhere else to book our holidays First class personal service every time

Very helpful staff finding out all…

Very helpful staff finding out all necessary details. Great opportunity to visit different cities in Europe. Great deal. Price very good

Date of experience : 15 April 2024

Excellent service

Hamish has been very helpful and patient in organising our trip to Australia. Nothing was too much trouble and he accommodated all our requests. Excellent service.

Date of experience : 28 March 2024

Paul was extremely helpful and patient

Paul was extremely helpful and patient. It was a challenge but he managed to get us almost the same holiday as we had had recently cancelled. It was unbelievable that we were able to go away just a month after we had our booking cancelled thanks to his perseverance.

Date of experience : 14 March 2024

Ramsay World Travel Stirling - blooming brilliant!!!! 🤩

Danny and all his team at Ramsay World Travel (Stirling) go ABOVE and BEYOND for their customers!!! ❤️ Danny is just amazing. We had the most incredible holiday in NYC. Communication was brilliant from the beginning and the whole process of booking the holiday was really slick from start to finish. I cannot fault them. Thank you guys. Can’t wait for the next holiday now! 😁😁

Date of experience : 14 February 2024

Very helpful and patience staff

Very helpful and patience staff. They made me feel completely comfortable and any questions they had they answered in a helpful and informative matter. Would highly recommend to any one booking a holiday!

Date of experience : 18 March 2024

Tenerife Holiday

Nephew works with ramsay travel and highly recommended them for booking, booking was really quick, very helpful,lots information about destination and hotel , hassle free,would definitely use again.Thanks for a great service.

Date of experience : 16 March 2024

Brilliant service

Brilliant service, great patience and nothing too much bother

Great experience

It was really quick and not a bother. Would definitely use this system again !!! Got an amazing deal for Budapest aswell. Very happy.

Date of experience : 27 March 2024

Stay clear of Ramsay World Travel…

Stay clear of Ramsay World Travel Dundee! Utterly horrific, didn’t book me on the right holiday from the start and nothing but a nightmare thereafter. Staff very unhelpful and the manager wouldn’t even return my call. No professionalism whatever. If I could have given zero star I would have.

Date of experience : 13 March 2024

Very helpful and my booking was…

Very helpful and my booking was completed very quickly and Danny managed to get a cabin right next to my friend x

Date of experience : 22 March 2024

First class service again from Ramsay World Travel. As always nothing is too much trouble. Another successful holiday booked. Multi centre. James was outstanding putting our holiday together but cannot fault any staff.

Date of experience : 25 January 2024

Ramsay travel Dundee....AVOID!!

Ramsay travel Dundee.....phoned them to enquire about a non package holiday and had also been looking at a Tui package for Easter so, gave them a chance to quote. I always go direct but thought I'd give them a chance as they are an independent. They quoted me slightly higher than Tui direct (even though their Facebook page boasts of almost always smashing the 'big boys' and offer customer service 2nd to none) When I mentioned the Tui price, Hamish matched it. I thought fair enough, I've got a travel agent to deal with everything so surely will take some of the usual organising away. How wrong I was! Before departure, I phoned to ask if I had prebooked seats or if they'd asked Tui for passenger assist as my young daughter is Type 1 diabetic. Has she got autism was the agents question to me. No, she's type 1 diabetic I told you. Oh, well it's normally only folk with autism that need passenger assist he replied! I went on my holiday with my 2 children and, on check in at antalya airport, was hit with a 30 EURO charge because I didn't check in online apparently. I'd booked through this travel agent who made no reference to check in online and,on heading out at Newcastle, this wasn't mentioned either. Although a Tui holiday, the flight was with Corendon, a Turkish equivalent of easyjet. Was not impressed with any of Ramsays 'customer service' or the additional charges and ludicrous sweeping disability comment. Back to booking direct for me from now on...absolutely no benefit to using this travel agent whatsoever!

Disney Booking

I'm really impressed with everything Corrie has done for us. She went out of your way to help us and I know bookings with disabilities are more time consuming. But she has made something stressful a lot easier for us and kept us updated on what was going on every step of the way. She went above and beyond to ensure everything was put in place for us for our holiday at the airport and hotel. I will defo book in the future and be recommending you to friends and family! Thanks Corrie (dunfermline branch)

Date of experience : 16 January 2024

Ramsay World Travel

Location & Hours

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6 Whitehall Crescent

Dundee DD1 4AU

United Kingdom

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About the business.

34 years experience of making your dream holiday a reality. Offices in Stirling, Dundee, Lochee, Perth, Kirkaldy, Dundee and Aberdeen. …

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If I could leave a -5* review, I would. We booked a 13 Euro Rail Trip to Budapest, Vienna, Prague and Berlin in December through Ramsay Travel. Only 1 x 20kg checked suitcase (for a couple) and 2 x cabin bags were included in the cost (£1,518). However, upon arriving at the boarding gate, we were faced with an additional charge of £46 for the cabin bag as we were only booked to have a small personal bag each. We then had to add 1 x cabin bag to our return flight as we faced the same problem, resulting in another additional charge of £27.99. We raised this issue with Ramsay Travel immediately and were made to feel as though this was our error for misunderstanding their advertisement when it clearly said cabin bags were included. Not once did they ask for photo evidence of what we had with us to ensure it was in line with Ryanairs cabin bag policy. After sending proof of what Ryanair class as cabin bags, our complaint was escalated to head office, who immediately responded saying that no refund would be given. The receipts for these charges were sent to a private Ramsay Travel email, and we have now requested twice for the receipts to be sent to us. Both times have been answered saying they had been sent, but nothing has been received. Upon arriving at our hotel in Budapest, the hotel was old, run down and not well maintained. We were booked into a twin room (for a couple) and one of the beds were broken. We spoke to the receptionist, who just asked if it could be slept on and would try get someone to fix it... after 2 nights, I suffered back pain and 2 uncomfortable sleeps. We then had rail travel booked from Budapest to Vienna, upon boarding the train, we came to realise that no seat reservations had been made. The train was extremely busy and we were forced to stand for the journey, which is not a short rail journey at 3 hours 30 minutes, may I add. As a fellow Travel Co-ordinator, I would never dream of booking rail travel for clients and I am absolutely appalled that this happened, especially given that reservations would not have cost much. We then arrived in Vienna, and again the hotel was extremely aged and not well maintained. The pillows in the room were very soft, and after asking the receptionist if it would be possible to have additional pillows, were told "no, wait until morning, I don't know where they are". Another night with a poor sleep. After 1 night, we noticed that there was a fly infestation in the bathroom, which resulted in us having to be changed rooms. Our train from Vienna to Prague also did not have seat reservations, and we had to pay an additional £6 to make these reservations as we did not like the idea of standing on a busy train for nearly 5 hours. Same again for our train from Prague to Berlin, which was another additional cost of £5. At such a low cost to add seat reservations, it begs the question why could Ramsay Travel not have booked these in the first place? In the response from head office regarding this aspect of our complaint, it is stated that "seat reservations were not part of the package price", at no point were we made aware of this and I would expect a seat reservation to be made for such a long journey. This is without a doubt, the worst holiday I have ever been on and feel extremely let down by the Ramsay Travel staff, and disgusted at the lack of professionalism and standards that they set. We had also booked a trip to Thailand back in January through Ramsay Travel and airport transfers were booked for the wrong arrival and departure flights... sums up the staff to be honest. No attention to detail what-so-ever. Never again will I book a trip through Ramsay World Travel, I wouldn't trust them to book a train from Edinburgh to Glasgow. I strongly recommend NOT using their service.

PLEASE DO NOT USE THESE PEOPLE TO BOOK YOUR HOLIDAY.......!!! After booking with them last week for a family holiday and parting with a substantial amount of cash, when the booking details came through they were not what was requested..... although there a 3 people travelling I only have a double room...and not the family with the balcony I requested....only 2 people booked on the flight...and although I requested them together they are not... i am now having to deal with head office as the agent refuses to take my calls or get back to me... this can take up to 28 days for a result. ... this is for sure going to cost me more money!!!...and because they do not record their calls...it's his word against mine .....I am disgusted with the service so far and quite frankly should have used my gut instinct and not booked after last year's error resulting in a 7 hour delay as transfers were booked for the wrong day!!! ....PLEASE BOOK IN PERSON....CHECK ALL YOUR DETAILS THOROUGHLY BEFORE YOU PART WITH YOUR CASH....OR IT WILL COST YOU !!!!

Overcharged by £200 for a trip. Danny from their office in Perth tried to blame someone else but was surprised when I showed him the invoice I had from them that was £200 cheaper. I was then told by their assistant manager that I would get a cheque through the post from their head office in Dundee by Wednesday. Surprise surprise no cheque. I have now been in contact with my bank and police because of this fraud. My best advice is to avoid Ramsey travel Perth at all costs.

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