airpro travel service helsinki airport

Airpro-Norwegian partnership continues at Helsinki Airport

Norwegian Airshuttle has awarded a multi-year agreement for the provision of ground handling services at Helsinki Airport to Airpro Oy. The parties entered into a partnership more than a decade ago in Oulu and the co-operation went live in Helsinki in 2015. The mutual journey having endured the rough patches of the past years, this newly signed agreement is considered as a significant token of trust which reflects the strong partnership between the parties.

“I want to thank Norwegian for trusting us. It is great that we are able to continue our co-operation. Our journey at Helsinki Airport has lasted for 7 years now and during those years we have both grown and learned from each other. We have navigated through the stormy times which has strengthened our partnership. Our goal is to provide excellent service in the years to come and work together to innovate even better and more customer-oriented air travel solutions”, says Joona Hurmerinta, Acting Managing Director of Airpro.

The partnership with Norwegian has played a central role in the development of Airpro Oy’s ground handling operations at Helsinki Airport.

"The new contract after more than 10 years partnership comes at a strategically important moment as the entire aviation industry is still recovering from the pandemic," continues Mikko Turpeinen, the Head of Commercial team. " We truly value the path we have taken with Norwegian so far and we look forward to making more unforgettable memories captured along our mutual journey!"

Airpro and Norwegian share a history of more than a decade. Since the start of the cooperation Airpro has gathered experience of serving nearly 17 million passengers and handling of approximately 58.000 turnarounds. Roughly 70% out of these impressive figures come from Helsinki Airport.

Also read other articles

30 years in aviation business – let the celebration begin, congratulations to us airpro’s isago registration is renewed, customer survey results reveal airpro’s professionalism in service attitude, political strike during 1–2 february 2024 causes delays to flights and baggage handling, airpro's first sustainability report is published, airpro is delighted to tie a knot with dhl, a like pioneer of sustainability in the logistics industry, ground handling staff walk out is over, delays in baggage handling expected for the coming days, ground handling staff stoppage at helsinki airport 19th september, airpro and sunclass airlines announce contract renewal on ground handling services, on a highway to aviation trough lapland: nationally substantial recruitment campaign for winter season.

Airpro and Aviator as new handling partners for Finnair at Helsinki Airport

Finnair has reached an agreement with Airpro and Aviator Finland on ground handling services at Helsinki Airport. In the future, the new partners will operate Finnair’s ramp services such as luggage handling at Helsinki Airport. Finnair’s current partner Swissport Finland has terminated their ground handling contract with Finnair as of March 31, 2021. 

“The new partnerships will bring us the flexibility that we need as we gradually increase flying. It is estimated that it takes commercial aviation 2-3 years to recover from the covid-19 pandemic’s impacts.” says Jukka Glader, VP Ground Operations at Finnair. 

“We are extremely thrilled to begin cooperation with Finnair at Helsinki Airport in addition to the regional airports. Finnair is already an important customer and partner for us, and I believe that this cooperation will build a good path for both of us toward the post-pandemic world.” says Janne Hattula, Managing Director, Airpro.  

“Operational flexibility is a key success factor in today’s market situation. Our partnership with Finnair is based on close co-operation to anticipate future changes which is the basis for efficient operations. It is great to be able to be Finnair’s partner as they again start to increase flying.” says Jukka-Pekka Kujala, Managing Director, Aviator Finland.  

Finnair’s customer services at the check-in, departure gates and arrival services at Helsinki Airport will continue to be operated by Finnair’s own customer service personnel.

• Helsinki Vantaa Airport

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Airpro and Aviator as new handling partners for Finnair at Helsinki Airport

Finnair’s customer services at the check-in, departure gates and arrival services at Helsinki Airport will continue to be operated by Finnair’s own customer service personnel.

Finnair has reached an agreement with Airpro and Aviator Finland on ground handling services at Helsinki Airport . In the future, the new partners will operate Finnair’s ramp services such as luggage handling at Helsinki Airport. Finnair’s current partner Swissport Finland has terminated their ground handling contract with Finnair as of March 31, 2021. 

“The new partnerships will bring us the flexibility that we need as we gradually increase flying. It is estimated that it takes commercial aviation 2-3 years to recover from the covid-19 pandemic’s impacts” says Jukka Glader , VP Ground Operations at Finnair.

“We are extremely thrilled to begin cooperation with Finnair at Helsinki Airport in addition to the regional airports. Finnair is already an important customer and partner for us, and I believe that this cooperation will build a good path for both of us toward the post-pandemic world” says Janne Hattula , Managing Director, Airpro.

“Operational flexibility is a key success factor in today’s market situation. Our partnership with Finnair is based on close co-operation to anticipate future changes which is the basis for efficient operations. It is great to be able to be Finnair’s partner as they again start to increase flying” says Jukka-Pekka Kujala , Managing Director, Aviator Finland.  

Finnair’s customer services at the check-in, departure gates and arrival services at Helsinki Airport will continue to be operated by Finnair’s own customer service personnel.

Vicky Karantzavelou

Vicky  is the co-founder of TravelDailyNews Media Network where she is the  Editor-in Chief . She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

• Vicky Karantzavelou https://www.traveldailynews.com/author/vicky-karantzavelou/ BeCause partners with WTTC to advance more sustainable hotel operations
• Vicky Karantzavelou https://www.traveldailynews.com/author/vicky-karantzavelou/ Le Petit Hôtel Notre-Dame to open in Summer 2024 in Montreal
• Vicky Karantzavelou https://www.traveldailynews.com/author/vicky-karantzavelou/ G Adventures expands "Jane Goodall Collection" in honour of renowned environmentalist’s 90th birthday 
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Airpro to Use Electric De-icers at Helsinki Airport

Airpro to use electric de-icers at helsinki airport, airport operations.

by Tiana May

Published 25 Apr 2022

Tags Finland Ground Handling Ground Support Equipment

Airpro has invested 4 million EUR in four electric de-icers for Helsinki Airport in order to move to greener ground handling services in Finland.

Vestergaard Company will deliver the four Elephant e-BETA de-icers in time for next winter, which will make Airpro the first ground handling company in Finland to run electric de-icing services.

“This investment emphasises our dedication to creating high-quality green ground handling for our customers. There would have been more affordable diesel units in the market, but even in these challenging times in our industry, we want to continue according to our fleet strategy and focus on energy and emission efficiency in all our ground support equipment. Elephant e-BETA de-icers with its new technology answers our needs perfectly.”

Vestergaard completed final testing for its Elephant e-BETA de-icer last year. This delivery will make Helsinki Airport the first airport in the Nordics and the fourth in the world to have electric de-icers.

“We are thrilled about Airpro’s desire to provide electric ground handling solutions to their customers. The new Elephant e-BETA technology reduces greenhouse gasses and sound emissions and creates better working conditions for the personnel, which has always been an important value for us in Vestergaard. One of the things we share with Airpro.”

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An easy, smooth and Finnish travel experience at Helsinki Airport

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Posted: 3 May 2021 | Nora Immonen , Tuomo Lindstedt | 1 comment

Finavia colleagues Nora Immonen, Vice President and Director of Commercial Business, and Tuomo Lindstedt, Project Manager, detail the projects that have been driving forward development at Helsinki Airport, all aimed at increasing capacity, removing complexities and, ultimately, creating a smooth, Finnish passenger experience.

The majority of projects underneath the Helsinki Airport ( HEL ) development programme umbrella have either been finished or are close to being finished. By the end of 2021, the new arrivals and departures hall will be finished, and the renovations of the existing terminal have also started a year ahead of schedule.

In terms of costs, the renovation of the existing terminal is one of the smallest parts of the programme. However, because it is being undertaken in an actively operational terminal – right alongside passenger routes – it’s actually relatively complex.

A phased approach for minimal disruption

In order for the airport to remain fully operational while we work on the renovations, we opted to execute the programme in phases. That’s why we have invested so much time in the project relative to the larger construction parts of the programme.

We began the development project in 2013 to address the rapidly increasing number of passengers flowing through the premises”

We began the development project in 2013 to address the rapidly increasing number of passengers flowing through the premises. When construction first started in 2016, we had identified the main cause of increasing demand as the rising number of transfer passenger numbers from Asia.

In order to meet this rise in demand, we needed to expand. The expansion programme contains multiple projects, but the two major ones are the increasing of transfer capacity for the non-Schengen terminal extension; and the increasing of capacity and space for landside operations and services in the Schengen terminal area.

With two years remaining, the airport development programme has had minimal effect on passengers and operations, is ahead of schedule and is within budget. We feel that those operational objectives are well under control.

The latest milestone in the programme

The new parking facility was completed in 2020 and has marked a huge accomplishment for the project team. The old facility was demolished to make space for the new arrivals and departures halls. In total, the new parking facility took one and a half years to execute, and the facility contains about 1,800 parking spaces. It’s now ready and waiting for when passenger demand begins to rise again.

As each phase in the development programme is completed, customer experience will improve. The West Pier area of the airport – the extension to the non-Schengen terminal part – is the latest example and has been fully put into use.

As each phase in the development programme is completed, customer experience will improve”

In the new terminal building, various modes of transport will be made more accessible, and there will be a shorter connection to the railway than there was previously. Coming to and from the airport will also be more straightforward in general.

Despite the substantial effect that the coronavirus pandemic has had on the travel industry, we have done our best to find opportunities in the situation where we can. As passenger traffic has been as much as 90 per cent lower than normal volumes, this has enabled us to renovate more quickly and more intensely than we might have been able to otherwise, for example.

We are confident that the pandemic will subside and that demand for travel will rise again. When it does, Helsinki Airport will be ready to meet that demand with a better passenger experience and new facilities, and the programme is due to be fully completed by 2023.

Working to make travel even smoother

For passengers, Helsinki Airport is a modern airport that makes travelling feel easy and simple, spacious and well-managed. Our strategy has always been to maximise that feeling, and the airport development programme has supported that and will continue to do so in the future.

For passengers, Helsinki Airport is a modern airport that makes travelling feel easy and simple, spacious and well-managed”

The renovation work being done to simplify the airport’s baggage reclaim process is a good example of how we are making travel smoother for passengers. In the past, there have been two reclaim halls in Terminal 2 (T2), which have had the potential to cause confusing situations. Soon, those two reclaim halls will be merged into a single hall.

When this merger happens, people coming to meet or greet passengers won’t have to wonder if they’re in the correct place. There will only be one place to be. In the past, the baggage reclaim process has suffered from bottlenecks, but it will soon be bigger, more free-flowing and more efficient.

A stronger commercial offering

Finavia has worked for years to build a strong and consistent brand based on customer processes, health and safety measures and smoothness. This work has proven to be successful, reflected in Helsinki Airport being recently selected as the best European airport of its size category for 2020.

The award feels like a big achievement for all of us at Helsinki Airport, as we managed it even with renovations going on. We would say that Helsinki Airport won this award because it is efficient, clean and, above all, a smooth experience. The aim of the development programme is, and always has been, to make that experience even smoother.

From a customer and staff perspective, commercial landside services at the new T2 will be combined and positioned alongside customer flows, with the intention of creating an even more straightforward travel experience for passengers.

Finavia has worked for years to build a strong and consistent brand based on customer processes, health and safety measures and smoothness”

The new landside extension will have a strong commercial offering for both departing and arriving passengers and airport community staff. The extension will boast new restaurants, cafes and bars and on-the-go food options, as well as a new food hall area, complete with upcoming local street and casual food outlets.

On top of food services, there will also be the arrivals lounge and business centre (operated by Plaza Premium Group); health- and beauty-related services; 24/7 convenience stores; and a larger and improved supermarket, on top of all of the services that you might expect to normally find, such as car rental, travel services, seasonal accessories and currency exchange.

In the extended Schengen gate area, we will strengthen our offering with increased local and international food and beverage services, increase the visibility and presence of strong Finnish and international retail brands and create interesting and exciting experience areas following the theme of Finnish nature and forests.

Incorporating Finnishness into airport design

One of our more aesthetic objectives has been for the development project to reflect ‘Finnishness’. That can mean many different things, but, in this case, we wanted to focus on Finnish nature and to incorporate it into the new design. Since wood is important in Finnish nature, for example, we will have a wooden ceiling in the new terminal.

Likewise, one of the first things that passengers see when entering Finland is a nature element called Luoto, which is like a rock or an islet, and even this is reflected in the design of the terminal.

Our ultimate vision is for Helsinki Airport to be a fantastic business card for Finland, for people to take happy memories of Finland with them when they leave”

The landside extension has a lot of Finnishness and touches of nature within it, but it is also function-oriented and has been optimised for smooth travel and efficiency, which reflects Finnishness, as well. After we open the landside building at the end of 2021, we will gradually move landside functions in there.

When we make this move, we will be creating more space there for further Finnish services and experiences. So, our ultimate vision is for Helsinki Airport to be a fantastic business card for Finland, for people to take happy memories of Finland with them when they leave. That would be the biggest achievement of all for us.

Related topics

Airport construction and design , Airside operations , Capacity , COVID-19 , Passenger experience and seamless travel , Passenger volumes , Retail , Terminal operations

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Videh Kumar Jaipuriar has been nominated for his exemplary leadership in managing and navigating Delhi International Airport (DEL) during the COVID-19 pandemic. He led multiple initiatives to ensure business continuity at DEL, which included passenger safety and convenience, stakeholder management, cash conservation, adoption of new technologies, and care for environment and employee safety.

He proactively engaged with the government stakeholders and supported them in safeguarding aviation through strong confidence building measures for travellers, such as developing several indigenous technology solutions like air circulation with six changes per hour and a combination of UV and plasma disinfection systems to provide safest journey experience to their passengers. Under his leadership, DEL has been forefront of implementing safety measures which was later adopted across the country.

Despite lockdown, Jaipuriar ensured that DEL was operational for rescue missions, medical evacuations, and transporting medical essentials to various parts of the country. He further led the Vande Bharat Mission flights of Government of India (a rescue mission to get Indians back to India), as well as rescue flights by other international governments. His outstanding leadership across all areas across the stakeholders in the aviation ecosystem and going beyond the call of duty in managing and navigating this crisis for a national capital airport having national importance makes him the apt choice for the Person of the Year Award.

Adnan Saggaf continues to demonstrate strong leadership skills throughout the COVID-19 pandemic and brought out of the box ideas in attracting traffic and to support his team during this difficult time. With new innovative ideas in balancing cash flow, the facilities were kept maintained and the personal were kept employed. 

Saggaf has protected the financial stability of his staff income, ensured valuable cost cutting management, shown excellent performance of crisis management, and exceptional negotiation skills shown with authority regarding agreement restructuring and receivable payments.

To handle the loss of Umrah traffic to the airport, Saggaf chose to attract new airlines, mainly LCCs, to use the terminal with attractive offers and more reliable services. He built a new strategy by diversifying the airport offers. He prepared the facilities by deploying new technology and working on enhancing passenger experience. Saggaf also initiated a capacity building programme for the airside team by drafting SOPS, training and coaching, as well as initiating dedicated workshops to discuss ideas and to deploy new initiatives.

Leaders show strength in difficult times, and this is exactly what Saggaf showed and why he deserves to be awarded as the Person of the year 2021.

Peter has been with the Sangster International Airport for over 25 years. 

He has experience in customer service, operations and now oversees the security function and is also the Chief Operations Officer. 

Peter has been instrumental in co-ordinating the preparation and implementation of a COVID-19 response plan for not just MBJ, but to guide the operation of all agencies operating on airport. The aim of this plan was to ensure a safe environment for staff and the travelling public; therefore, this plan was instrumental to establish consumer/travellers/public confidence and provided information and guidelines on the new protocols implemented at the airport.  

Peter is well known for his expertise in investigation and aviation security. His co-operation with law enforcement stakeholders has been unrelenting in assuring the security of the airport and stakeholders alike. 

While Peter is known as a firm individual that displays the outmost professionalism and integrity, he operates on the basis of equity and fairness in all matters relating to staff, clients, passengers and the general public.   

Robson Freitas has developed and led the BH Airport plan for the resumption of airport operations post-COVID-19, as well as being responsible for leading the group of Directors and Managers at the airport, defining the three main pillars of recovery: Health and Safety of People, Institutional and Integrated Communication and Institutional Partners. These central pillars include ensuring hygiene and health and social distances measures for passengers, users, and the airport community, in addition to participating in strategic committees involving the public sectors to comply with regulatory rules. Freitas developed the COVID guardians programme, who were responsible in monitoring and following up on the measures already implemented for COVID-19 and advising users, employees and other people on compliance with distancing, hygiene and health measures recommended by health authorities. He also developed a COVID booklet with information and guidance for the airport community regarding good hygiene and health practices and led the beginning of the publication of a monthly newsletter with passenger curve information, allowing the planning of reopening and rehiring by commercial stores. Freitas also supported the reduction of OPEX by planning the temporary closure of areas, toilets and equipment in common use and internalising some activities.

During the COVID-19 pandemic, Raghunath worked closely with all the aero concessionaires and cargo operators to minimise disruption and provide financial relief to them. The airline marketing team helped launch a historic first route to the U.S. West Coast and the cargo team at BIAL also achieved record numbers over this period, with the airport becoming India’s leading airport for the export of perishables. Despite the impact of COVID-19, Raghunath has led a digital transformation and expansion at BIAL airport, with new initiatives and the deployment of the fully biometric-based self-boarding solution for seamless passenger flow and travel experiences and a process automation and analytics platform. These initiatives amongst many others, meant that the airport won ACI World’s ‘Voice of the Customer’ initiative, which recognised BIAL airports efforts to prioritise their customers during COVID-19. Raghunath has remained a staunch and resilient leader during such an uncertain time and is very much appreciated by his team.

As Head of Operations, Alicia Prince has played a critical role in leading and navigating Cairns Airport through the COVID-19 pandemic. During the pandemic, Prince implemented a functional plan to ensure business continuity and staff welfare, segregating front-line operational staff into work teams to avoid interaction between groups, as well as strict sanitisation processes. She ensured that the $55 million domestic Terminal upgrade continued safely despite the unprecedented COVID-19 crisis.

She also deployed the COVIDSafe Operation Plan for Cairns Airport, which was endorsed and later commended by Queensland Chief Health Officer. As part of this plan Alicia developed an airport layout to provide physical separation of low risk and high-risk arrivals and initiated increased hygiene and sanitisation protocols. The health and safety of the airport community was paramount to maintaining operations, and in response to this Alicia initiated a COVIDSafe training program for the entire airport community and worked closely with her team to deliver.

As a result of the great work Prince has done to ensure COVID-19 best practices, Cairns Airport was one of the first Australian Airports to be awarded an ACI Global Health Accreditation.

Alicia also led the terminal optimisation project, which assessed and implemented terminal downscales due to the crisis. Significant savings (both financial and environmental) were achieved by reducing the operational footprint of the airport.

Whilst maintaining operations throughout the pandemic was a priority, Alicia ensured her team were kept well informed and engaged. Cairns Airport has a team of 33 volunteers which form part of Alicia’s wider team. To ensure they remained connected and cared for, Alicia and her team created care packages including home-made cakes and personally delivered to each of the volunteers’ houses in a COVIDSafe manner. Alicia demonstrated great leadership throughout the pandemic and continues to do so today. Her clear and transparent communication and collaboration with other Australian Airports and key agencies to ensure best practice and alignment contributed greatly to business continuity. Furthermore, all the above was managed whilst working remotely and juggling home schooling with her two young boys.

Balram Bheodari leads Hartsfield-Jackson Atlanta International Airport as North America’s most efficient airport, due to his vast knowledge of and astute attention to efficiency in aviation, which has allowed the airport to thrive in the most difficult of markets. Bheodari combines operational expertise, integrity, and selflessness to provide a quality of leadership throughout Atlanta Airport. He oversees all facets of airport governance, including operations and a multi-billion-dollar capital improvement programme, ATLNext, designed to pave the way for Atlanta’s growth over the next 20 years. During COVID-19, Bheodari developed a comprehensive resumption of operations playbook that served to support ATL’s recovery efforts. With guidance from the Federal Aviation Administration and Centers for Disease Control and Prevention (CDC) amid evolving health and safety guidelines, Bheodari steadfastly encouraged collaboration among stakeholders, team-building among aviation employees, and adaptability in uncertain times. Throughout the pandemic, he participated in daily calls with Airports Council International and other large-hub airports to share best practices as well as information from Washington, D.C. federal offices and the CDC.

He aimed to restore customer confidence and ensure the airport was a healthy facility using COVID-19 safe protocols. Since, the airport achieved Airport of the Year by the Airport Minority Advisory Council (AMAC).

During the height of the pandemic, Bheodari was the most ardent supporter of our mission-critical employees. Having worked his way up through the ranks, he fully appreciates the oftentimes thankless jobs these employees perform that keep the Airport safe and running optimally at all times. Morale never flagged because Bheodari made sure those employees felt valued through hazard pay, special meals, social media posts, intranet spotlight features, and other incentives.

His actions and his directives all reflect his commitment to the three key focus areas of our organisation’s strategic plan: people, purpose and performance.

Jonas Abrahamsson has shown the strength to steer the company towards its long-term sustainable goals, despite the challenges of COVID-19. Abrahamsson has ensured that Swedavia achieved its net zero target for all ten of the airports in 2020 and has continued to support strategic development and innovation to further the cause of sustainable air travel. During 2020, when passenger numbers where down over 90 per cent and a lot of investments were paused, he decided that investments in the company’s net zero target should proceed, allowing Swedavia to become the first net zero airport group by the end of 2020.

Chris Dinsdale has worked at Budapest Airport since 2015, originally as CFO until March 2021, where he was nominated for the position as CEO. During the COVID-19 pandemic, Dinsdale, as CFO of the airport at the time, fought relentlessly to make sure that the company survived the crisis and worked with great commitment to secure the funding of the airport. For example, a voluntary salary cut for the executives and the founding of the Budapest Airport Foundation, which supports blue collar workers who lost their job during the COVID-19 pandemic.

After being nominated to CEO position in March 2021, Dinsdale continues to work closely with the executive team to create a clear COVID-19 recovery strategy for Budapest Airport. This will also mean that we come out stronger of the pandemic and have a clear focus. Dinsdale is an inspiring true leader who helped us all to cope with the very difficult times of the pandemic and I am convinced that he truly deserves this award.

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Airpro and Aviator replace Swissport as handling partners for Finnair at Helsinki Airport

Finnair has reached an agreement with Airpro and Aviator Finland on ground handling services at Helsinki Airport. In the future, the new partners will operate Finnair’s ramp services such as luggage handling at Helsinki Airport. Finnair’s current partner Swissport Finland has terminated their ground handling contract with Finnair as of March 31, 2021.

“ The new partnerships will bring us the flexibility that we need as we gradually increase flying. It is estimated that it takes commercial aviation 2-3 years to recover from the covid-19 pandemic’s impacts ,” says Jukka Glader, VP Ground Operations at Finnair.

“ We are extremely thrilled to begin cooperation with Finnair at Helsinki Airport in addition to the regional airports. Finnair is already an important customer and partner for us, and I believe that this cooperation will build a good path for both of us toward the post-pandemic world, ” says Janne Hattula , Managing Director, Airpro.

“ Operational flexibility is a key success factor in today’s market situation. Our partnership with Finnair is based on close co-operation to anticipate future changes which is the basis for efficient operations. It is great to be able to be Finnair’s partner as they again start to increase flying, ” says Jukka-Pekka Kujala , Managing Director, Aviator Finland.

Finnair’s customer services at the check-in, departure gates and arrival services at Helsinki Airport will continue to be operated by Finnair’s own customer service personnel.

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THE FASTEST CONNECTION BETWEEN HELSINKI AND TALLINN

Flights between helsinki and tallinn from 950 € per person.

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Helsinki Citycopter is the European Travel and Hospitality Award winner for 2021. In addition, we are the only aviation service in Finland which has been awarded the Sustainable Travel Finland - label as we are committed to enhance our sustainability by minimising emissions caused by our flight operations. As safety is our top priority, our fleet is always maintained to the highest industry standards. The flights are operated with Airbus Corporate ACH130,  H125 and EC120 helicopters under Helsinki Citycopter EASA-OPS Air Operator Certificate: FI.AOC.011. 

We mainly operate from Helsinki Airport's Business Flight Center. In addition, we are always happy to arrange our flights to depart from various locations in Helsinki city center or elsewhere in Finland. When a safe landing space cannot be found within a walking distance of your departure address or destination, we offer high end ground transportation services to and from the helicopter. 

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This Is the Best Airport in the World, According to a New Ranking

By Hannah Towey

Hamad International Airport (HIA) in Qatar was just named the best airport in the world in the 2024 Skytrax awards, knocking 12-time winner Singapore Changi Airport down to second place.

The annual ranking is based on customer satisfaction surveys of over 500 airports, evaluating factors such as cleanliness, friendliness of airport staff, the ease of getting to and from the airport, terminal design, dining options, and more.

Hamad International Airport first opened in 2014, replacing the adjacent Doha International Airport as Qatar's main aviation hub. The airport is operated by Qatar Airways, which is consistently ranked one of the best international airlines in the Condé Nast Traveler Reader's Choice Awards , and is the only airport designed specifically for the Airbus A380 plane. This year marks the third time the airport has won the prestigious industry award.

So, what exactly sets the airport apart from the competition? One of its newest—and most ambitious—features is the “Orchard,” a 6,000-square-meter indoor tropical garden with 65 retail and dining venues launched in 2022 as part of a multi-year expansion project. Home to over 300 trees and 25,000 plants from sustainable forests around the world, it's one of the airport's many green initiatives that includes a waste management program that recycles 3,979 tons of organic compost per year to be used as fertilizer.

“Throughout our young history, we have continued to showcase our commitment to environmental sustainability–from improving carbon efficiency to reducing greenhouse gas emissions and managing wastewater," Michael McMillan, the airport's vice president of facilities management said in a 2022 news release . “Sustainability has proudly been at the forefront of what we do since our inception.”

Over the past couple years, the airport has also added a brand-new airport hotel, Oryx Garden Hotel, as well as four new airport lounges, including the glamorous Louis Vuitton Lounge . In addition to Louis Vuitton, the airport's massive retail center Qatar Duty Free has an entire “street” called Viale del Lusso devoted to luxury shops like Dolce&Gabbana, Jimmy Choo, and Valentino. It perhaps comes at no surprise then that the airport also won Skytrax's 2024 award for the world’s best airport shopping.

The Louis Vuitton Lounge by Yannick Alléno in Doha's Hamad International Airport.

Chef Yannick Alléno highlights local ingredients, French favorites, and international fare.

The airport served over 45 million passengers in 2023, a 31% increase compared to the previous year, surpassing the previous record set during the FIFA World Cup. HIA has also added new international airline partners, including Vistara, Iberia, Xiamen Airlines, Garuda Indonesia, and Japan Airlines, and serves over 250 destinations. The airport's rapid growth shows now signs of stopping: the second phase of the expansion, scheduled to begin in 2023, aims to expand the airport's capacity to over 70 million annual passengers.

“Our continuous investment in our facilities and pioneering initiatives in retail and hospitality within a single expansive terminal has made this achievement possible," Badr Mohammed Al-Meer, the CEO of Qatar Airways Group, said in a news release . "We have introduced a diverse range of experiences at the airport, including ‘Souq Al Matar’, which brings Qatari hospitality and culture closer to travelers; ‘Orchard’, the ideal place for relaxation and rejuvenation between flights; and an array of high-end lounges.”

Other standout winners in the 2024 Skytrax airport awards include Seoul's Incheon Airport, the world’s most family friendly airport; Tokyo's Haneda Airport, the world’s cleanest airport; and the Istanbul Airport, for the world’s best airport dining experience.

Below, see the world's best airports , according to the 2024 Skytrax World Airport Awards. How many have you been to?

The World’s Top 20 Airports for 2024

• Doha Hamad Airport
• Singapore Changi Airport
• Seoul Incheon Airport
• Tokyo Haneda Airport
• Tokyo Narita Airport
• Paris Charles de Gaulle Airport
• Dubai Airport
• Munich Airport
• Zurich Airport
• Istanbul Airport
• Hong Kong Airport
• Rome Fiumicino Airport
• Vienna Airport
• Helsinki-Vantaa
• Madrid-Barajas
• Centrair Nagoya Airport
• Vancouver Airport
• Kansai Airport
• Melbourne Airport
• Copenhagen Airport

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