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Family owned since 1985 | Boston, Massachusetts

100 Spring St, Boston MA, 02132 1-617-327-4242

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Chamerstrasse 77 6302 Zug Commercial + 41 41 727 60 00 Touristik + 41 41 727 60 10 [email protected]

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Reviews 4.8.

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Responsiveness in a difficult situation

A planned business trip to Denmark was in jeopardy, when my connecting flight to LAX was cancelled an hour before its flight time. No other options existed to reach LAX before the international flight departed.International carriers have different policies in these types of situations. Maze, who handled my rebooking for the next flight out of LAX the following day went above and beyond to smooth out the entire process.

Date of experience : April 18, 2024

Nick Harrington did a great job getting…

Nick Harrington did a great job getting everything sorted thank you.

Excellent service - Marc Lee

Excellent service - fast, friendly and helpful. Took time to walk me through the process and explained additional helpful tips. My experiences with Crystal Travel agents like Marc Lee have been very pleasant. Thank you!

Date of experience : April 07, 2024

Reply from CrystalTravel.com

Dear Abbas, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Good experience

I was assisted by Dylan Cooper, my booking was cancelled for no reason, Dylan reached out to me directly and resolved the issue. He even went a step further and gave me a rate that was lower than what was quoted on other websites. I appreciate the support, will definitely use his website going forward. Dylan also reached out after making the booking and confirmed that I will receive support in case of any travel changes, something that’s rare from most travel companies!

Date of experience : April 03, 2024

Dear Bryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I had a great experience booking…

I had a great experience booking several very difficult flights! I worked with MAZE and she was....of course...a-MAZE-ing! She really went the extra mile to provide me the best experience! I felt like a friend was helping me!

Date of experience : April 08, 2024

Dear Customer Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was very helpful

I appreciated the phone call after my original reservation didn't go through. Deborah was very helpful. She gave me her information so I could ask for her when I called back and I was able to get her right away. She was pleasant, patient and very helpful.

Date of experience : March 28, 2024

Dear Miriam, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Search Results are not accurate/available

I booked the trip twice and each time it was declined after entering all the passenger info and payment info. Received a call few minutes later from the agent, saying that seats are no longer available but they can still help me book with a price that was much higher. Complete waist of time. As per your response, that it was a bank issue, it is not what was told to me by the agent. Agent said that 3 seats are not available on the flights that I selected but she was able to find 3 seats at a higher costs (on the same flights). I inquired why would search engine allow me to book, and I was instructed to clear the cache and cookies to see actual results. Which I did, and attempted to book again a different flight with the same outcome. Even though the reason given on the emails said "transaction declined", on the call (5min later) I was told that the transaction was declined due to seats being not available for that price.

Date of experience : April 05, 2024

Dear Laura, Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be to go through the booking process only to find out that the seats are no longer available. I'm here to clarify things and help you move forward. Regarding the bookings you attempted to make, it seems that there was an issue with the payment authorization from your bank's end. This can sometimes happen for various reasons, and it's something that is beyond our control. I apologize for any inconvenience this may have caused. Regards, [email protected]

Grace made the experience so easy right…

Grace made the experience so easy right from selecting the right dates, ensuring that it meets my expectations and also giving out some freebies and discounts which was the game changer! Thank you for the excellent service

Date of experience : March 31, 2024

Dear Saikat, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Professional service

Scionn has been very helpful on booking an international flight for me and my wife. He quickly searched related flights when one flight we tried to book was sold out and find what we like. Great professional service.

Date of experience : March 26, 2024

Dear Jiawei, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Scionn has been very proactive and…

Scionn has been very proactive and helpful while arranging my adhoc travel plan to India. He was able to understand need of the hour and provide best deal that was possible.

Dear Ajay, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I had encountered an excellent person…

I had encountered an excellent person while booking. It was Scionn. Excellent person. Deserves better pay if possible.

Date of experience : April 06, 2024

Dear Customer, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Meison and Crystal Travel are amazing

I am traveling to Zagreb in the Summer and as usual Meison from Crystal Travel was instrumental in finding an accommodating flight with the best possible price. As usual I was able to get my flight all set up right away. I am set to go. Thank you Meison I couldn't have done it without you.

Date of experience : March 04, 2024

Dear Mayda, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Great service !

Nick Harrington was my agent and I'm satisfied with his service. I will recommend Crystal Travel with my friends. Five Stars rating from a happy customer. Thank you !

Date of experience : March 18, 2024

Dear Tuan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

I have always got the best itineraries…

I have always got the best itineraries with Crystal travels. The agents are quite experienced and know their business very well. Sheldon went above and beyond his shift to make sure I get the booking I wanted. I recommend everyone to give their service a try.

Date of experience : February 21, 2024

Dear Ankit, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah was quick to call and assist…

Deborah was quick to call and assist with my booking. She is knowledgeable about her work. She is very respectful in communication. I am very grateful for her support.

Date of experience : March 14, 2024

Dear Akosua, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Jenny Brown

Jenny is avery experienced customer service rep. She calmly took care of the reschedulings of a flight to Mexico that had not been confirmed by the computer. Her use of the English language and some its slang made the experience delightful. She's a real keeper.

Date of experience : January 29, 2024

Dear William, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Deborah has been extremely helpful…

Deborah has been extremely helpful during my process of searching for the right flight to accommodate 7 of us for an international flight. She has been honest through the whole process in letting me know if the fares were too high and to let her keep looking. I have felt as though she has had my best interest in mind the entire time! I didn’t realize that we were on a huge time zone difference and she has responded to me even on her day off. She was kind and pleasant in every email and phone conversation. Couldn’t recommend working with her enough!

Date of experience : January 20, 2024

Dear Rachel, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Maze Brown was absolutely wonderful in…

Maze Brown was absolutely wonderful in explaining and taking the extra mile to help me book my flights. It was not as easy to book international flights as I have thought. She took the headache off my shoulder and cancellation was honored as promised. It's scary who you can trust when dealing with international travels.

Date of experience : January 25, 2024

Dear Diana, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

Making Things Right

The original Crystal Travel agent made a number of mistakes in booking our flights, which were not corrected until Marc Lee took over. Mr. Lee not only kept me promptly informed, but spent hours with the airline correcting the reservations. We all make mistakes, but it takes excellent customer service (and perseverance) to correct them. Thank you, Mr. Lee.

Date of experience : January 02, 2024

Mr.Scionn White,is such a great help…

Mr.Scionn White,is such a great help for me today, February 20,2024,in helping me finalize my booking. He is very kind and patient. Hoping the management will get him a raise and be acknowledged of his good works. I would recommend others to book with him.

Date of experience : February 19, 2024

Dear Ryan, Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience. We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future. Regards, [email protected]

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CRYSTAL TRAVEL AG

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The company CRYSTAL TRAVEL AG, is a Service Provider, which operates in the Airline companies industry. It also operates in the Travel and tourism, Travel agencies, Tour operators, and Coaches - international travel industries. It is based in Zug, Switzerland.

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Baarerstrasse 147

6300 Zug - Switzerland

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Tourist Translation Services for the travel and tourism industries. Our ISO 9001/EN 15038 certified translation agency is devoted to translating all kinds of tourist materials in 150 languages. Our translators translate travel and tourist materials for travel magazines, local attractions, hospitality organizations, tourist boards, cultural institutions, tourist information centres, tour operators, restaurants, travel agencies, hotels, tourist offices, transport companies, airlines, marine companies, museums, ferries, tourist resorts, tourist apartments, bed & breakfast, inns, guesthouses, cottages. Translation of databases of hotels, hostels, guesthouses, apartments, tourist resorts, info about tourist events, daily menus, instruction menus, restaurant menus, tourist exhibition materials, tourist accommodation and flight databases, travel guides and audio guides, travel brochures, national and international tourism campaigns, marketing and promotional materials for hotel chains.

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What does Moscow CityPass include

Moscow CityPass is a single electronic card for tourists, which include visits to the best museums and excursions, the best deals and discounts.

MOSCOW CITYPASS SERVICE PACKAGE INCLUDES:

Attractions.

The Moscow Kremlin is citadel standing on a high bank of the Moscow River. Here was the residence of grand Russian Tsars and Emperors, now is the official residence of the President of the Russia.

St. Basil’s Cathedral (Pokrovsky Cathedral) on the Red Square is a great creation of Russian architects. The gorgeous temple is a gem of world architecture and a symbol of Moscow and Russia.

The Pushkin State Museum of Fine Arts is a museum complex that is currently in possession of one of the largest world art collections from Ancient Egypt and Greece to our days. Today the holdings of the museum contain around 700 000 art works of different epochs.

Observation deck of the hotel Ukraine located on the 33rd floor of the historic Radisson Royal Hotel, known also as a legendary Stalin skyscraper, in the heart of Moscow. With the Moscow CityPass card free entry and one drink*.

A doubledeck bus trip indeed is the best way to see Moscow. Excursions are available in 10 languages. There exist three possible routes – the red one (#1), the green one (#2) and the orange one (#3). The tour is available for one day.

Unlike the other tourist vessels, these huge snow-white ships do not cease navigation in winter: they pierce the ice so smoothly that that the waiter can easily pour champagne in tall crystal glasses. A tour is available for visiting only by appointment*.

Entertainment

Hockey and ice skating are the national sports. That’s why the ice rink in the AVIAPARK shopping centre is one of the most popular spots for recreational activities for the north of Moscow. You can rent a pair of skates and enter the ice rink for free with the Moscow CityPass.

If you want to know what is the true Russian culture art is like, then you are WELCOME to the National Theater of Folk Music and Song 'Golden Ring'.

Restaurants and cafes

"Cafe Pushkin" is the Legendary restaurant of the Maison Dellos. Famous restaurant in Moscow that serves traditional noble cuisine of Russia.

"Turandot" is an incredible place filled with genuine things that keep memories of a different century. This is one of the main attractions of Moscow. "Turandot" serves the city's best dim sum, Peking duck and sea bass in honey and a croissant with foie gras.

Download free Gett application in AppStore or Google Play and get 500 rubles discount for your first ride, using promo code from the Moscow CityPass guidebook.

Anna Slavutina – is a famous Russian jewelry brand. Jewelry in Russian Style will be certainly the best memories about your journey to the capital. With the Moscow CityPass card you can get a 15% discount.

IZETA is an unrivalled fashion brand in luxury furs, couture gowns and the most exotic leathers. With the Moscow CityPass card you can get a 10% discount to the products that are included to the collaborative promotion.

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Pros and Cons of Moving to Moscow

This guide was written prior to Russia's 2022 invasion of Ukraine and is therefore not reflective of the current situation. Travel to Russia is currently not advisable due to the area's volatile political situation.

Rich in history and culture, Moscow is an exciting destination for expats. Nevertheless, they may experience frustrations arising from bureaucracy, a difficult language adjustment and extreme weather conditions. Nonetheless, the city offers an attractive lifestyle with its active social life and vibrant arts and culture scene. 

Accommodation in Moscow

Densely populated Moscow offers a variety of options for accommodation, though lots of competition and high prices make finding the perfect home a bit tricky.

+ PRO: Range of options

There are many different types of accommodation available in Moscow. Expats are just as likely to find themselves in a pre-revolutionary apartment with high ceilings, thick walls and interesting architecture as in a modern apartment block with good facilities and high-tech features. There are also several international compounds with other expats. These gated communities usually offer their own sports facilities and social activities. 

- CON: High demand and expensive 

With so many people living in Moscow, housing is in great demand and can therefore be expensive. Apartments are also often small, and expats may be disappointed with what their money can buy. Realistically, size, quality and location are the most important factors influencing the cost of accommodation in Moscow. Expats with a limited budget may need to compromise on one or more of these factors to find a home that best suits them.

Lifestyle in Moscow

Moscow is a huge city, offering a wide range of activities and events . The expat community is close-knit, giving new arrivals the opportunity to make friends.

+ PRO: Great social scene 

There is so much to do in Moscow, with activities catering for every interest. Most groups and organisations are well-organised and welcoming to newcomers. The expat community is busy throughout the year with balls and charity events.

Nightlife within the city is excellent, with a variety of bars, clubs and restaurants to choose from. The quality of museums, art galleries, theatres and concerts is also outstanding.

- CON: Eating out can be expensive

Restaurants in Moscow can be extremely expensive. Expats may find their social life is limited if living on a budget. Luckily, knowing the right places will help make going out more affordable.

Education and schools in Moscow

+ pro: international schools are available .

There are several international schools in Moscow offering excellent quality education and facilities. There are also good private Russian schools, although only a small percentage of expat children attend these.

- CON: Demand is high and space is limited

The demand for schools outweighs the supply. Therefore, schools in Moscow can be expensive with long waiting lists. Schools are usually located outside of central Moscow. So, unless expats live close to the school, children will have to travel some distance by school bus or car each day.

Climate in Moscow

+ pro: many winter and summer outdoor activities.

The climate in Moscow is quite extreme. Winter weather can be beautiful in Moscow, with blue skies and sunshine on the white snow. Cross-country skiing is popular with expats and ice-skating is possible all over the city as many playgrounds are made into ice-rinks. Summer is a great time to explore Moscow, as the city is generally quieter. There are lakeside and river beaches in Moscow, where expats and locals alike can take advantage of the good weather.

- CON: Long winters 

The extreme winter weather can make living in Moscow challenging for most of the year. Expats should make sure to have enough thick and warm winter clothing to get them through. 

Safety in Moscow

- con: bribery and corruption.

Bribery and corruption are still issues in Moscow, and expats are sometimes affected by this. It's also not uncommon to find incidents of racism.

Healthcare in Moscow

+ pro: medical facilities are of a high standard .

There are many private medical centres in Moscow with well-trained doctors who can, in most cases, speak English. Dental treatment is also of a high standard in the city.

- CON: Healthcare is expensive

Getting medical treatment can sometimes be expensive, although most expats have insurance to cover these costs. Dental treatment is also pricey, although competitive with other European prices. 

Public transport in Moscow

+ pro: comprehensive public transport system.

Moscow has an impressive public transport system . The metro is not only clean, safe, efficient and fast; it is also a tourist attraction. Daily tours explore the metro system, with guides showing tourists through some of the city's most beautiful stations. These stations often resemble palaces, with sculptures, mosaics and even chandeliers. There is also an extensive bus, trolleybus and tram route throughout Moscow. Many of Moscow’s buses now even have Wi-Fi access.

- CON: Crowded public transport during rush hour 

Rush hour on the metro can be unpleasantly crowded. Many of the metro stations and trains also haven’t changed all their signs to show both the Cyrillic alphabet and the Latin alphabet. Being able to read place names in Russian is therefore helpful to avoid getting lost in the rush hour chaos.

- CON: Heavy traffic

Bad traffic can put people off travelling in and around Moscow. Luckily, the metro system is good and expats living near transport stops shouldn't have any issues getting around. The traffic could be a problem for those who choose to drive in Moscow, however. 

Further reading

►For a breakdown of what you can expect to pay for basic goods and services in Moscow, see  Cost of Living in Russia .

Expat Interviews " What I like the most about Moscow is the city itself. It is always clean, vibrant, and full of entertainment and friendly pedestrians. It means that you can walk as far as you want to and feel safe about doing so." Read about Eva's experience living in Moscow as an expat .  "What I like about Moscow is that it’s very dynamic and animated; there is always something to do at any time of the day and of the night!"  Read about Laurent's experience and his likes and dislikes of living in Moscow.

Are you an expat living in Moscow?

Expat Arrivals is looking for locals to contribute to this guide, and answer forum questions from others planning their move to Moscow. Please contact us if you'd like to contribute.

Expat Health Insurance

Cigna Global Health Insurance. Medical insurance specifically designed for expats. With Cigna, you won't have to rely on foreign public health care systems, which may not meet your needs. Cigna allows you to speak to a doctor on demand, for consultations or instant advice, wherever you are in the world. They also offer full cancer care across all levels of cover, and settle the cost of treatments directly with the provider. Get a quote from Cigna Global - 20% off

Aetna Aetna International, offering comprehensive global medical coverage, has a network of 1.3 million medical providers worldwide. You will have the flexibility to choose from six areas of coverage, including worldwide, multiple levels of benefits to choose from, plus various optional benefits to meet your needs. Get your free no-obligation quotes now!

Moving Internationally?

International Movers. Get Quotes. Compare Prices. Sirelo has a network of more than 500 international removal companies that can move your furniture and possessions to your new home. By filling in a form, you’ll get up to 5 quotes from recommended movers. This service is free of charge and will help you select an international moving company that suits your needs and budget. Get your free no-obligation quotes from select removal companies now!

Free Moving Quotes ReloAdvisor is an independent online quote service for international moves. They work with hundreds of qualified international moving and relocation companies to match your individual requirements. Get up to 5 free quotes from moving companies that match your needs. Get your free no-obligation quotes now!