hospitality and tourism management diploma

Online - Hospitality & Hotel Management

ICE’s online Hospitality & Hotel Management program is accredited and designed for the individual who is unable to attend ICE in person, but wants training in how to launch a career in the world of hotels, tourism and many other areas of the hospitality industry.

100% Online* Courses – Get Ready to Pursue A Career with Global Potential

Just like our on-campus program, the Institute of Culinary Education’s online diploma program in Hospitality & Hotel Management trains students for a career in industries such as travel, tourism and event planning. This synchronous online diploma program is scheduled to align with the Hospitality Management courses being taught at ICE's  New York campus . Just like students in our campus classrooms, online students can earn their diploma in less than a year.

Hospitality management is a field in which great talent is rewarded — and promoted. With a solid education to support your career and plenty of opportunities for growth in this exciting industry, you’ll have the potential to advance quickly and work with a diverse group of colleagues. 

*The externship portion of this program must be completed in person.

Quick Facts

Program Name: Hospitality & Hotel Management - Online

Program Duration:  8 or 12 months

Class Times:  morning, afternoon, evening 

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Is Our Online Program Right For You?

If you’re unable to attend class in person at one of ICE's campuses and are looking for a comprehensive education in the business side of the hospitality industry, our online program is a perfect option. Class schedules align with our New York campus class schedules so our online students can enroll in a program that starts and ends at times that work best for their lifestyle.

Unique & Specific Training

An education specifically dedicated to hospitality management lays the foundation for a wide variety of potential career paths by exposing you to what it takes to run a hospitality establishment; from large international hotel chains, to boutique hotels, bed and breakfasts, short and long-term homestays and much more. With our flagship campus located in one of the most famous tourism cities in the world, instructors from ICE New York provide online students with a unique opportunity to learn the nuances of this field from educators with years of industry experience.

Real-World Hospitality Education

Our Hospitality & Hotel Management curriculum blends course work, role-playing, guest lectures by industry experts and when possible, field trips — using NYC as your classroom. ICE’s hospitality management classes cover topics such as sales and marketing, hotel management, restaurant management, human resources and more. The accounting and finance unit teaches practical skills such as menu pricing and managing payroll, while the operations courses cover front and back-office hotel management responsibilities, including reservations and security. In other segments, students study such topics as menu design, marketing and public relations, event management and conference planning. The curriculum culminates with a 200-hour externship at a hotel or hospitality enterprise selected by you, with the support and guidance of your personal Career Services Advisor. 

Online - Hotel & Hospitality Management Program Schedule

ICE is approved to offer online distance education to students in  select states . ICE's online Hospitality & Hotel Management program is taught synchronously, which means students  must be  present (online) at the time the class is scheduled. Class times for this online program are scheduled at the same time as on-campus Hospitality & Hotel Management program taught at ICE's New York Campus. Like the on-campus program, this online program is offered in a wide variety of schedule options, including mornings, afternoons and evenings. Classes meet three, four or five times per week..

Tuition includes all books and supplies, so you're fully equipped from day one. All online Hotel & Hospitality Management program students are also eligible to take our popular Wine Essentials series on campus at no additional charge. Visit our Tuition and Discounts page for complete information on the cost for specific class dates and times.

Evening (12 months)

• Hours: Mon., Tues., Weds., Thurs., 6 p.m.-9 p.m.
• Start Date:  TBD

Morning (12 months)

• Hours: Mon., Weds., Fri., 8 a.m.-12 p.m.
• Start Date: TBD

Afternoon (8 months)

• Hours : Mon.-Fri, 1 p.m.-5 p.m.
• Start Date : TBD

Dual Diploma Discount

Combine business and cooking skills to accelerate success. Students enrolled in the online Hospitality & Hotel Management program who also enroll in another diploma program, such as Culinary Arts , Plant-Based Culinary Arts or Pastry & Baking Arts can receive a discount worth up to $4,000.

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Take the Next Step Toward a Hospitality Career

The admissions process is the start of a lasting relationship with ICE. Your Admissions Representative will introduce you to the personal experience our school is known for. Their mission is to understand your career goals and help you select the right program(s) to fit your needs and interests.

Why Choose ICE

You know it's in you — the ambition to pursue a rewarding career in hospitality. ICE is ready to help you achieve your career dreams.

12 Reasons Why You Should Choose ICE.

Learn about Externships

A hands-on externship in a professional hospitality business is a vital component to the ICE education. Working closely with your Career Services Advisor, we’ll help you find the right fit to start getting experience and broadening your network, even while you’re still in school.

Learn More About Externships.

Resources :

Ready to take your interest in ICE further? Speak to an Admissions Representative about your personal goals, start your application or download our career brochure so you can access our program information anytime.

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ICE's Hospitality & Hotel Management diploma program is taught synchronously with the on-campus program at ICE's New York campus. The program includes lectures, guest speakers from successful hospitality enterprises and, when possible, field trips to local hotels and hospitality businesses.

This 638 clock-hour diploma program consists of six modules divided into 11 courses. The first 10 courses are held at ICE. This program is offered as a synchronous distance education meeting via video conference software. The eleventh course is a 200-hour off-site externship. 

The online Hospitality & Hotel Management training program is constructed as follows:

INTRODUCTION TO HOSPITALITY, TRAVEL & TOURISM

From marketing and management to food costs and event planning, this first course introduces students to the wide world of hospitality management. Students will receive an overview of the functions and structures within a typical hospitality enterprise.

HUMAN RESOURCES & SUPERVISION

One of the most essential components of a successful hospitality enterprise is the people. This course teaches students how to effectively recruit, train, supervise and maintain the staff that will either make or break their property. Learn the skills needed to successfully manage a team-oriented staff through lectures and discussions about computerized human resource information systems, management techniques, union shops and employee discipline. 

ROOMS DIVISION & FACILITY MANAGEMENT

A hospitality enterprise's room division is responsible for meeting guests' expectations for a clean, safe and secure environment. This course provides students with an understanding of the essential safety policies and procedures associated with OSHA safety regulations, laundry and maintenance operations and the best practices for effectively managing a secure environment for your guests. 

MATHEMATICAL & FINANCIAL CONCEPTS FOR HOSPITALITY

Like most industries, success in the hospitality management industry depends on ambition, hard work and numbers. Menu pricing, profit and loss statements (P&Ls) and occupancy rates are just a few of the topics covered in this course, which teaches students how to accurately and efficiently associate numbers with both the financial and logistical aspects of hospitality management. 

FOOD & BEVERAGE MANAGEMENT

Restaurants, banquet halls, in-room dining services and lounges are all a part of any top-level hospitality enterprise. They rely on the food and beverage division. This course explores menu design, restaurant public relations, dining room management, alcoholic beverage service and financial management tools. 

HOTEL OPERATIONS: FRONT & BACK OFFICE MANAGEMENT

Successfully managing a hotel requires an awareness of every transaction and process that takes place from the time a guest checks in to the time they check out. This course provides students with a comprehensive look at both front and back office management responsibilities including reservation, security, record keeping and audit procedures.

SALES & MARKETING

Even the most extraordinary property can fall if it is not positioned and marketed properly. From marketing audits and evaluations to consumer targeting and evaluation, this course examines the sales office organization, telemarketing, cross-promotions and sales force management required to optimize a property's performance and reach a targeted demographic. 

FOOD PRODUCTION & KITCHEN MANAGEMENT

The best hotels typically boast excellent food venues. Being equipped to manage kitchens efficiently and understand food production is a valuable skill that is essential in today's cost-sensitive environment. The food production course will explore this important department from inventory to purchasing, storing, menu design and preparation, to plate presentation, planning and operations. Students will examine kitchen operations in a professional environment.

EVENT MANAGEMENT & CONFERENCE PLANNING

As the hospitality management industry grows, so too does the size and scale of conferences, conventions and galas. Large-scale events require complex management skills to create themes, organize timelines and coordinate catering and technical resources that include special audio/visual effects and lighting. This course provides students with an in-depth look at event and conference planning through interactive lectures and group discussions.

PROPERTY MANAGEMENT SYSTEMS & TECHNOLOGY

The digital age hasn't left the hospitality management industry behind. An ever-increasing number of hotels and resorts rely on key property management systems to control everything from reservations and energy management to security and event catering. This course familiarizes students with the industry-leading Micros OPERA System by training them in the uses and functions of technology within hospitality management. 

At the end of their in-class training, students complete an externship to apply the skills they have gained. Students may choose to complete their externship within a broad range of hospitality and tourism venues, such as hotels, events or catering companies.

Hospitality & Hotel Management Program Instructors

Each instructor in ICE's Hospitality & Hotel Management Program, some of whom are active consultants, has in-depth experience in the hospitality industry, offering students access to their rich experiences and the very latest real-world insights on the business. 

Katie Chamberlain

Andrew Catalano

Robert Warman

Hospitality: thriving with opportunity, the global force of hospitality management.

Hospitality and hotel management is a key discipline for the trillion-dollar global hospitality industry consisting of travel, tourism and hotels. Its practitioners enjoy careers found in hotels, resorts, spas, casinos, cruise ships, conference planning and event management, food, beverage and catering, as well as at health, sports, entertainment venues, country clubs and more.

Industry Highlights

While the term 'hospitality industry' covers many different services, it can generally be defined through five different sectors: lodging, travel and tourism, food and beverage, recreation, and meetings and events. Here are are some interesting statistics about this robust industry:

The global hospitality industry is worth over $3.952 trillion as of 2021 and there are about 1.6 million people employed by the U.S.’s accommodation industry. Recently the U.S. hotel industry has been estimated to be worth $177.6 billion  and is predicted to grow by 33.6% in 2022. (Hospitality Trends and Market Data, Zippia.com Nov. 2022 )

In terms of job market, the World Travel & Tourism Council's recent Economic Impact Report (EIR), announced the travel and tourism industry is expected to create nearly 126 million new jobs within the next 10 years .

The Industry for Travelers

New York City was expected to welcome 56.4 million visitors in 2022 alone, up from 32.9 million in 2020. Visitation is forecasted to have grown up to 61.7 million in 2023 and surpass 2019 levels by 2024. ( NYC & Company, October 2022 )

Built on Diversity

The hospitality management industry demands a multicultural, multigenerational workforce. The industry does not discriminate — it enables. Career momentum within the hospitality industry is well documented, as larger organizations have structured, in-house career training programs and offer managers the opportunity to transfer to other locations across the globe. The world of hotels and tourism provides an opportunity for exposure to everything from family-owned bed & breakfasts, to the ability to climb the corporate ladder at some of the world's largest hospitality companies.

According to the Bureau of Labor Statistics' (BLS) April 2022 employment report, jobs in the leisure and hospitality sector increased by 78,000, with workers ages 45 and older making up 26% of the workforce. It is not uncommon for restaurants, hotels, resorts and other hospitality businesses to have four or more generations of employees  proudly working alongside one another toward the common goal of providing guests an unforgettable experience.

“Before I went to ICE, I was already working in the hospitality industry. But I wanted to learn more and have something under my belt to show that I was serious about my profession. I wanted the diploma to go with my work experience.”

Technology Taught: ResNexus

Communication among various teams within all hotel departments makes or breaks the guest experience, which means knowing how to effectively use a hotel's reservation management system is vital. This is why ICE provides hands-on training to our hospitality program students on ResNexus, a popular online property management booking system. This software seamlessly transmits property information and rates, and provides many of the tools a hotel staff needs to do their day-to-day jobs. Tasks covered in ResNexus include handling reservations, checking guests in and out, assigning rooms, managing room inventory, accommodating the needs of in-house guests and handling accounting and billing. This multi-faceted perspective helps staff process rooms and serve their guests with the greatest amount of insight.

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Recipe: Chef Gill's Spring Leek Fritters

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Postgraduate diploma in tourism and hospitality management.

Learn New Approaches to Serving Guests and Clients

Make Your Guests Feel at Home

Establish a foundation of basic management skills that support all other occupational skills. Then broaden your portfolio or learn to market your potential through a specialized selection of electives, including branding, market research, internal and customer-facing communication, and effective management. Apply yourself through an internship with an American business and confirm your capability to bring success both inside a company and outside with customers, clients, and tourists.

Est. Tuition $18,200

Learning Format In-Class

Duration 34 weeks *

Total Units 47 Units

What You'll Learn

• Tried-and-true methods for basic, multi-functional management applications
• Various types of tourism and hospitality careers, integrated leadership skills, and related topics
• How to present your portfolio or yourself successfully and persuasively to potential clients or employers

Requirements

• Students who hold Bachelor's degrees in Tourism or Hospitality and wish to concentrate or expand their knowledge in the field
• Students who are enrolled in a Master's in Tourism or Hospitality at their home institution
• Professionals who have several years of work experience
• A Bachelor's degree in Tourism or Hospitality (or equivalent)
• International applicants are required to demonstrate English language fluency and must attain minimum scores of TOEFL PBT 550, iBT 80, IELTS 6.5, Duolingo English Test 100; or the equivalent

Before You Apply

• Agency/embassy/partner university information (only required if you have one)
• Copy of your passport photo page
• Statement of Financial Support Form (only if your program requires an F-1 (student) visa)
• Financial statement from the Bank, in English (only if your program requires an F-1 (student) visa)

Required Courses

Course formats.

Take a seat in our Virtual Classroom to discover more about learning formats.

Dates and Fees

Start dates by season.

• Mar 27 - Dec 13
• Jun 24 - Mar 21, 2025
• Sep 23 - Jun 13, 2025

Get the facts about the Postgraduate Diploma in Tourism and Hospitality Management Learn New Approaches to Serving Guests and Clients.

Is this program right for you? Get the facts.

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Hospitality Management Cornell Certificate Program

Overview and courses.

A career in hospitality management means that you are involved in every aspect of your property’s many moving parts. From the front of the house to the back, you need a firm grasp on finance, marketing, and managing employees to succeed. Build your credibility and learn how to manage a world-class operation with a foundation in essential industry best practices and skills.

By taking this certificate program, you will learn how to improve in your role as hospitality manager by developing strategies that can be applied to your teams in the workplace. This program covers a wide range of content, from building a loyal guest base to finances to team building, giving you a set of skills needed to be successful in a management role. Knowing how to handle multiple facets of the hospitality industry will help you manage your organization to its fullest potential as well.

Whether you are a manager currently, positioning yourself for a management position, or have recently been promoted, make your mark today by learning from experts in the School of Hotel Administration at Cornell University, one of the world’s most prestigious hospitality schools. You can finish all of the courses in this program and earn your certificate in as little as three months, spending about three to five hours per week.

This program includes a year of free access to the Hospitality and the Marketing Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the marketing and hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

For the best experience in this program it is recommended to take these courses in the order that they appear.

Course list

Understanding financial statements.

Every property's finance function keeps detailed records of the daily transactions involved in the running the organization. Periodically, they create reports that allow management, stakeholders and regulating authorities to have insight into the financial health of the organization. As a manager, you need to understand both the metrics that are reported in income statement, balance sheets, and cash flow statements, and how they relate to each other. You also need to understand how comparing numbers across your company, the industry, and from year to year, can help you assess the overall financial performance of the firm.

The in-depth review of sample case studies in this course will provide you with the tools you need to examine your own property's reports. As you make budgeting and investment decisions, your knowledge of how vital financial markers indicate relative health in the organization will help drive initiatives to meet your company's financial goals.

Building High-Performing Teams

In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, PhD, of Cornell University's School of Hotel Administration, you will learn how to enable a team to take ownership of its own success and shift leadership roles as the team assumes greater responsibility. 

Using tools provided in this course, you will explore best practices in leading teams, assess case studies, and examine functional conflict. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.

Services Marketing Planning and Management

Services marketing is often viewed in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that support broader marketing decisions.

Authored by Robert Kwortnik from Cornell University's School of Hotel Administration, this course will teach you how to review the way marketing works in your organization and how to create and apply a services marketing process.

Pricing and Revenue Management Essentials

Have you traveled recently? More than likely, you used the internet to search for the “best” price in whatever way you might define that: a combination of room, car rental, and airline seat class prices; discounts; travel dates; length of stay; and so on. Conversely, as a decision maker in the hospitality industry, you cannot escape the influence of search engines, online travel agents, and social media on how you price your product. In this course, you will explore various revenue management, pricing, and internet marketing strategies and tactics that can enable you to maximize revenue at your firm.

Revenue management is about rejecting current opportunities for potential future opportunities while maximizing profit. Pricing has also become an increasingly important mechanism in a firm's profits. In this course, you will begin by examining how to incorporate uncertainty in setting prices along with the trade-offs between demand and price. Calculating breakeven rates will assist you in determining where to set prices.

Your customers have varying appetites for risk; in hospitality, this entails whether they will book now or wait for a lower price. How your competitors react to price changes you make will impact your revenue as well, and you will explore a model for framing these interactions.

Finally, you can optimize your position on internet search results and increase conversions by applying the search engine optimization strategies that you will explore in this course. These strategies can increase your visibility to target customers.

This course includes a pricing simulation game, where you will first compete against the computer to set prices competitively, then you will play the game with your peers. We recommend that you start the game immediately to ensure that you have enough time to experience (and enjoy!) the game in the final module.

Building Guest Loyalty

Loyal repeat customers are key to the success of any food and beverage operation. They represent recurring revenue and are a great source for feedback and gauging customer sentiment. They can also be your greatest evangelists, recommending you to friends and colleagues, even giving favorable online reviews.

Through careful design, meticulous attention to service processes, and a way to gauge customer sentiment, you can play to your team's strengths and identify opportunities for improving the guest experience to grow your business.

Introduction to Hotel Operations

Running a successful hotel today is a highly collaborative process involving many roles.

This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely on, and the managers and staff who run them. During the guests' experience, managers and staff will learn how to engage with guests to win and maintain their loyalty.

Professor Reneta McCarthy brings first-hand knowledge of hotel operations to this course, providing insights and guidelines that will give participants a good understanding of the inner workings of today's hotels.

Leadership Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Leadership Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium in which we’ll discuss the ways that leaders across industries have continued engaging their teams over the past two years while pivoting in strategic ways. You will support your coursework by applying your knowledge and experiences to relevant topics for leaders. Throughout this Symposium, you will examine different areas of leadership, including innovation, strategy, and engagement. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from various industries.

Upcoming Symposium: June 4-6, 2024 from 11am – 1pm ET

All sessions are held on Zoom.

Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.

Hospitality Symposium   LIVE

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Hospitality Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll discuss how both day-to-day operations and strategic goal setting in the hospitality sector have rapidly evolved over the past two years, opening up new space for real-time conversations about the future of the industry. You will support your coursework by applying your knowledge and experiences to various areas of the industry, examining the innovations and accommodations you have all had to make throughout the COVID-19 pandemic and strategizing on future directions. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

Upcoming Symposium: July 16-18, 2024 from 11-1pm ET

Marketing Symposium   LIVE

Symposium sessions feature two days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Marketing Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll share experiences from across the industry, inspiring real-time conversations about best practices, innovation, and the future of marketing work. You will support your coursework by applying your knowledge and experiences to some of the most pressing topics and trends in the marketing field. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

Upcoming Symposium: August 13 – 14, 2024 11AM – 1PM ET

How It Works

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Faculty Authors

• Certificates Authored

Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.

Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.

Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.

Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.

Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.

• Professional Development Program
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• Management 360
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Hospitality Management

• Executive Leadership
• Change Management
• Leadership Essentials
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Steven Carvell joined the Cornell University School of Hotel Administration’s finance faculty in 1986 and is currently a Professor of Finance in the SC Johnson College of Business. Over the past 33 years, he has taught undergraduate and graduate courses such as Advanced Corporate Finance, Capital Budgeting, Financial Strategy, and Investments. Dr. Carvell has also been an active teacher in executive education since 1990, working with almost every major domestic and international hotel company to create custom courses for hotel executives with companies like Hilton, Marriott, InterContinental Hotel Group, Taj Hotels, Jumeirah, Accor, Sol Melia, Le Meridien, Shangri La, and Peninsula. Dr. Carvell has also authored eight distance-learning courses through eCornell that are among the most widely demanded courses offered. He has held academic leadership positions at the School of Hotel Administration since 1999, serving as the Associate Dean for Academic Affairs from 2007 to 2016 and the Academic Director of the Pillsbury Institute for Entrepreneurship from 2013 to 2016.

Dr. Carvell has published numerous articles in academic and professional journals, including the Financial Analysts Journal, Journal of Portfolio Management, the Harvard Business Review, and the Cornell Quarterly, and he is the co-author of “In the Shadows of Wall Street.” His work has been featured in the Wall Street Journal, The New York Times, Forbes, Fortune, Institutional Investor, Financial World, and Leaders. Dr. Carvell has recently finished a major project designed to identify the determinants of hotel demand for U.S. hotels and another on economic and capital market antecedents of venture capital commitments. He is currently working on a project to disaggregate hotel room rates within urban markets and another to determine the risk-return characteristics of hotel room rates in major U.S. markets. Dr. Carvell is also involved with evaluating the effectiveness of hotel company business strategies using strategic benchmarking and economic value-added analysis.

Dr. Carvell has worked for professional money managers in the area of applied strategy in the equity market and served as a consultant to the Presidential Commission on the 1987 stock market crash. His consulting interests include valuation and risk analysis in feasibility studies, hotel debt capacity, strategic benchmarking, and corporate and financial strategy.

• Revenue Management 360
• Financial Management

Scott Gibson is the J.E. Zollinger Professor of Finance at the College of William and Mary Mason School of Business. His current research interests include optimal financing strategies for hospitality firms and the effect of institutional investor trading behavior on securities prices. His research has appeared in hospitality-focused journals including the  Cornell Hotel and Restaurant Administration Quarterly ,  Journal of Hospitality Financial Management , the  Cornell Hospitality Report  and top finance journals including the  Journal of Financial Economics ,  Review of Financial Studies ,  Journal of Financial and Quantitative Analysis ,  Journal of Financial Intermediation ,  International Review of Finance ,  Journal of Portfolio Management , and  Journal of Financial Services Research .

His research has also been featured widely in the financial press, including articles in the  Wall Street Journal ,  Financial Times ,  New York Times ,  Barron’s ,  Business Week ,  Bloomberg ,  Financial Advisor , and  Institutional Investor .

Before returning to his alma mater Boston College where he received a Ph.D. in Finance, Professor Gibson worked as an analyst with Fidelity Investments and as a credit team leader serving a Fortune 500 clientele with HSBC Bank. Lecturing about corporate finance and the creation of shareholder value, he has received numerous teaching awards at the undergraduate, graduate, and executive levels. He has also been named as an outstanding faculty member in  Business Week ’s Guide to the Best Business Schools. Professor Gibson currently serves as an editorial board member of the Cornell Hospitality Quarterly (CQ).

Sheryl E. Kimes is an emeritus Professor of Operations Management at Cornell University’s Nolan School of Hotel Administration. From 2005 to 2006, she served as interim dean of the school, and from 2001 to 2005, she served as the school’s Richard and Monene P. Bradley Director of Graduate Studies. Dr. Kimes specializes in revenue management, restaurant revenue management, and service operations management. She has been named the school’s graduate teacher of the year three times and was awarded a Menschel Distinguished Teaching Fellowship by Cornell University in 2014.

Dr. Kimes’s research interests revolve around revenue management in the restaurant, hotel, and golf industries. She has over 100 articles in leading journals, such as Interfaces, Journal of Operations Management, Journal of Service Research, Decision Sciences, and the Cornell Hospitality Quarterly. She was awarded the CHR Award for Industry Relevance in 2010, 2012, and 2014, and she was given a lifetime achievement award by the Production and Operations Management Society in 2010. In addition, Dr. Kimes was given the Vanguard Award for Lifetime Achievement in Revenue Management by the Hotel Sales and Marketing Association International in 2017.

Dr. Kimes has served as a consultant to many hospitality enterprises around the world, including Chevy’s Fresh Mex Restaurants, Walt Disney World Resorts, Fairmont Hotels and Resorts, Starwood Asia-Pacific, and Troon Golf. She earned her doctorate in Operations Management in 1987 from the University of Texas at Austin.

• Hotel Revenue Management
• Hospitality Digital Marketing
• Restaurant Revenue Management

Rob Kwortnik, Associate Professor of Services Marketing, joined Cornell’s faculty after earning his Ph.D. in Business Administration from Temple University in 2003. He also earned a B.A. in Journalism from Temple and an MBA from California State University, Northridge. Professor Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. He has published in the Journal of Marketing Research, Journal of Service Research, The International Journal of Research in Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored eight times as a Teacher of the Year by students at the School of Hotel Administration. Prior to his career in academics, Professor Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry.

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• Integrated Marketing 360
• Strategic Hospitality Marketing

Alex Susskind is a Professor of Food and Beverage Management and is currently serving as the Associate Dean for Academic Affairs. Professor Susskind earned his Ph.D. in Communication from Michigan State University with a specialization in organizational communication and his MBA with a concentration in personnel and human relations. He earned his undergraduate degree at Purdue University in Restaurant, Hotel, and Institutional Management and is also a trained chef with a degree in Culinary Arts from The Culinary Institute of America in Hyde Park, New York. Prior to starting his career in academia, Professor Susskind was a chef and restaurant operator for both independent and multi-unit restaurant companies in the Northeastern and Southeastern United States.

• Senior Living Management
• Food and Beverage Management

Cheryl Stanley is a Senior Lecturer in food and beverage management at the Nolan School of Hotel Administration, Cornell University. She has been involved with food since the age of ten, when she started her own chocolate business, Cheryl’s Chocolates. Following her interest in food, Ms Stanley attended the School of Hotel Administration and graduated in 2000.

While at Cornell, Ms. Stanley discovered her passion for beverages through the courses “Introduction to Wines,” “Food and Wine Pairing,” and “Beverage Management.” Upon graduation, she continued this enthusiasm for beverages and food service in both hotel and restaurant operations on the West Coast, where she worked for the Four Seasons Hotel in Newport Beach and the Wine Cask in Santa Barbara.

Continuing her entrepreneurial journey, Ms. Stanley started her own restaurant consulting company specializing in beverages and service in 2008. During this time, she was also presented an opportunity to become an adjunct instructor at the Culinary Institute of America (CIA), where she taught courses that included gastronomy, food, wine, and (agri)culture. Falling in love with teaching, Ms. Stanley decided to pursue her Master’s degree in hospitality and retail management from Texas Tech University. Heading back north, she returned to CIA prior to joining the food and beverage operations area back at her alma mater.

Ms. Stanley teaches courses on specific elements within the field of food and beverage operations, including “Introduction to Wines,” “Catering and Special Events,” and “Beverage Management.” She combines theoretical education with practical operational applications.

Certified through multiple wine organizations, Ms. Stanley has conducted research on beverage costing in hotels, bars, and restaurants, as well as hospitality education, and she has presented at beverage-related conferences. In 2015, she was awarded the Ted Teng ’79 Dean’s Teaching Excellence Award. Ms. Stanley is a member of the Society of Wine Educators and the United States Bartenders’ Guild. She is the faculty advisor for Cornell Cuvée, the blind wine tasting competition team, which has won first place at multiple international wine competitions. In 2017, Ms. Stanley was selected as one of Wine Enthusiast Magazine’s 40 Under 40 Tastemakers.

• Wines of Germany and Austria
• Wines of the World
• Wines of Spain and Portugal
• Wines of the Southern Hemisphere
• Wines of Italy
• Wines of France
• Wines of California, the Pacific Northwest, and New York

Reneta McCarthy has both teaching and practical experience in hotel operations. She began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. She became director of rooms at The Statler Hotel at Cornell in 1992 and joined The Hotel School faculty in 1995, where she teaches courses in hotel and casino operations. She is the faculty advisor to Hotel Ezra Cornell (HEC), an annual, student-run industry conference that attracts 300 hospitality leaders to campus each spring.

Key Course Takeaways

• Describe hotel revenue management and its benefits
• Assess the role of marketing in your organization
• Understand principles of financial statements
• Identify online sources of financial information
• Create strategies to develop a high-functioning team
• Identify service recovery strategies that satisfy guests and prevent problems from occurring again
• Estimate the marginal value of capacity and plan allocations
• Evaluate competitive responses to pricing actions
• Simulate how consumers find prices

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What You'll Earn

• Hospitality Management Certificate from Cornell Hotel School
• 60 Professional Development Hours (6 CEUs)
• 17 Professional Development Units (PDUs) toward PMI recertification
• 20 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification
• 20 Credit hours towards HRCI recertification

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Who should enroll.

• Hospitality professionals working in every function of their organization
• Professionals looking to move into a hospitality management position

“In my 20 years of experience as a hotel manager, I’ve completed my share of various training programs — but the experience at eCornell is FANTASTIC. Totally recommend.”

“great program and great resume booster. this certificate is easy to follow yet challenges you enough to make you think outside of your “expertise.””, “an easy and efficient way to update knowledge and get feedback from students all over the world. ecornell brings professionals from all over the world closer.”, “after completing the certificate, i helped my company make changes to increase profitability. i am proud when people ask me where i earned my certificate and i can say cornell university school of hotel administration. thank you, ecornell”, “i have been linked to senior management in hotels and restaurants for more than 20 years and the training received at cornell has provided me with a collection of very valuable tools for professional growth.”.

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Tourism and Hospitality Management Program (H130)

Program Description

Tuition & fees.

• Admission Requirements
• Program Outcomes

Program Overview

Develop business management skills and gain real-world experience that will prepare you for an exciting career with the Tourism and Hospitality Management program. Study in downtown Toronto, surrounded by top hospitality and tourism organizations and destinations. 

Full Description

George Brown College shapes the future generation of tourism professionals who are passionate, people-focused, motivated and committed to supporting growth and sustainability at the local, national and international levels. With a blend of theoretical learning, real-world experience, field trips and practical labs, the two-year Tourism and Hospitality Management (H130) diploma program prepares you for a variety of positions in this exciting and diverse industry.    

In your first year, you will gain knowledge in hotels, event planning, tourism, and food and beverages with a range of practical and theoretical courses. In the second year, you will broaden your understanding of tourism-specific niche sectors, global issues, impacts, and industry challenges. With courses in culinary tourism, heritage tourism, sustainable tourism and international tourism, you will gain the knowledge and transferable skills needed for a successful career with travel and tour companies, hotels and resorts, airlines and other organizations.  

This program allows you to switch to any of our hospitality and tourism management diploma programs by your second year should your hospitality area of interest change. We know life can be full of unexpected events; should you not be able to complete your final year of study, our common first-year model makes you eligible to graduate with a one-year certificate in  Hospitality Services (H101) . 

Note:  George Brown College has adopted a Bring Your Own Device (BYOD) initiative. As a result, we no longer have computer lab classrooms. For classes that require computers, students will need to bring their own laptops. Our Library Learning Commons offers  open access computers  as well as  equipment that can be borrowed  on a short-term basis. For more information, please contact The Centre for Hospitality and Culinary Arts at  [email protected]

Your Field Education Options

As part of your fourth semester, you will complete a 14-week industry externship with your choice of a Canadian or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. Completing the Tourism and Hospitality Management program will make you the kind of multi-talented graduate the local and international tourism industry is seeking in today’s competitive environment.

Graduates gain the skills required to be progressive leaders within the industry, enriching the experience of tourists. You will receive industry certifications in food safety, responsible alcohol beverage service, and first aid (CPR). To better hone your international tourism and hospitality management skills, you have the option of participating in an exclusive Experiential Study Tour.

Career & Postgraduate Study Opportunities

Career options.

You will be prepared for a wide range of rewarding careers at locations that include:

• travel and tour companies
• tourism organizations and associations 
• hotels and resorts
• conference and convention centres
• private clubs
• wellness centres
• community centres
• cruise ships
• government agencies

Educational Pathways

Earn a diploma and a bachelor’s degree. Qualified graduates of our Tourism and Hospitality Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program co-ordinator about articulation options.

For further information, see the Transfer Guide .

Alumni Impact

We are immensely proud of the contributions of our alumni in Toronto and around the globe.   From Michelin-starred restaurants to major construction, entertainment, community and financial organizations, our graduates are truly making an impact across a range of industries. Latest alumni stories  

Required Courses

* seven-week courses

** Based on the results of your placement test, you may be required to take COMM 1000 (Introduction to College Communication). COMM 1000 does not count as a course required for graduation and you will be charged for this extra course. Please visit the Assessment Centre for more information.

General Education Electives

Program Learning Outcomes

The graduate demonstrates the ability to:

• Provide professional guest services to enhance customer satisfaction by anticipating, meeting and/or exceeding individual and organizational standards and objectives.
• Create marketing plans informed and supported by market research, social networks, product knowledge and sales strategies.
• Contribute to effective management in hospitality, tourism and leisure settings by implementing leadership skills and strategies.
• Evaluate and apply effective financial management and accounting practices to support operations in the tourism industry.
• Comply with relevant organizational and workplace systems, processes, policies, standards, legal obligations and regulations, and use knowledge of risk management principles to support and maintain efficient, productive, safe, secure, accessible and healthy tourism operations.
• Apply principles of teamwork and constructive relationship management to support positive workplace culture.
• Integrate hospitality skills and knowledge to promote ongoing personal and professional development.
• Design and deliver inclusive tourism and hospitality programs, products and services that comply with all relevant legislation, conform to relevant ethical guidelines and promote corporate social responsibility best practices.
• Analyze and implement sustainability practices in the tourism and hospitality industry by adapting to environmental, social, cultural, political and economic trends and issues.

Domestic Tuition

International tuition, additional costs.

* Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall  2023 . Fees are subject to change for programs starting in Fall 2024 and at later dates.  This fee does not include books, which are to be purchased by the student separately.

** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall  2024 . Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice. This fee does not include books, which are to be purchased by the student separately.

† Additional Cost 

Textbooks, manuals, etc – $575 (fees are subject to change). Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron.

• International Students

Visit the  International Fees and Related Costs page  for more information. This program is available for funding through our partnership with  Passage , who provide student loans to qualified international student applicants. To find out more about this opportunity, and if you may qualify, visit our  Passage  page.

Financial Assistance

Each year we award over $2 million dollars in scholarships, awards and bursaries to first-year students. Check out our financial aid webpages for ways to pay for college and the full list of available scholarships, awards and bursaries.

• Financial Aid

This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.

Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.

Applicants are selected on the basis of their academic achievement, including the required courses and any other selection criteria outlined below.

• OSSD (Ontario Secondary School Diploma) or equivalent**
• Grade 12 English (C or U)

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available, and admission is not guaranteed.

** Mature student status (19 years of age or older and no OSSD)

Mature students may take the Admissions Assessment for English OR may consider upgrading to achieve the credit needed in English .

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice, and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

Visit the  International Admissions page  for more information regarding country specific admission requirements.  

Course Exemptions

College or university credits may qualify you for course exemptions. Please visit the Transfer Guide for more information.

Health Policy

Students should be aware that various allergens, including nuts, dairy and shellfish, are routinely used in practical labs. Students should also note that George Brown College is sensitive to religious observances; however, while products purchased for production and consumption meet all provincial and federal regulations, they may not meet specific dietary laws related to halal and kosher foods.

• How to Apply

Domestic students should apply through Ontario Colleges.

Visit the  How to Apply page  for more information on how and when to apply.  International students should apply through the  George Brown College Online Application System .

DOMESTIC STUDENT ADMISSIONS

For inquiries about domestic admission requirements, admission deadlines or the admissions process, please contact the Admissions Office at [email protected] or visit the Admissions web page .

Contact one of our international recruitment representatives specializing by country of origin by either booking a virtual meeting or submitting an inquiry. For more information visit the  International Contact Us page

FINANCIAL/FEES

For inquiries about OSAP, bursaries, scholarships and other financial inquiries, please contact the Financial Aid Office at [email protected] or visit the Financial Aid web page .

Tourism and Hospitality Management (H130)

For general School of Hospitality and Tourism Management–related inquiries, please contact [email protected].

For more information about George Brown College, you may also call the Contact Centre at 416-415-2000 or long distance 1-800-265-2002.

Visit Our Campus

Join us for an upcoming Discovery Day, where you will learn more about your area of interest, get a first-hand look at our facilities and meet with representatives from George Brown College.

Sign up for our Open House Discovery Day

We shape the future generation of tourism professionals who are passionate, people-focused, motivated and committed to supporting the growth and sustainability of the tourism industry at the local, national and international levels. We are located in Toronto, the heart of the Canadian hospitality and tourism industry, but with global reach and influence. The Tourism and Hospitality Management program develops your business management skills via hands-on learning, field trips, theoretical classes and practical labs; all led by industry experts.

GBC’s Tourism and Hospitality Management program will prepare you for the exciting and diverse tourism industry. Your first year in this program addresses foundational industry knowledge. You will learn and work alongside your peers across all diploma programs in our School of Hospitality and Tourism Management, referred to as a “common first year approach.” In your first year you will gain knowledge in the areas of hotels, event planning, tourism and food and beverage, through a range of practical and theoretical courses.

Your second year in the Tourism and Hospitality Management Program will broaden your understanding of tourism-specific niche sectors, global issues, impacts and challenges facing the industry. With courses in culinary tourism, heritage tourism, sustainable tourism and international tourism, you will gain the knowledge and transferable skills needed for a successful career with travel agencies, tour companies, tourism organizations and associations and more! 

As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. Completing the Tourism and Hospitality Management program will make you the kind of multitalented graduate the local and international tourism industry is seeking in today’s competitive environment.

This program allows you to switch into any of our hospitality and tourism management programs by your second year, should your hospitality area of interest change. As well, we know life can be full of unexpected events; should you not be able to complete your final year of study, our common first year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).  

Earn a diploma and a bachelor’s degree. Qualified graduates of our Tourism and Hospitality Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program coordinator about articulation options.

For further information, see Transfer Guide .

** Based on the results of your placement test, you may be required to take COMM 1000 (Introduction to College Communication). COMM 1000 does not count as a course required for graduation and you will be charged for this extra course. Please visit Assessment Centre for more information.

• Comply with relevant organizational and workplace systems, processes, policies, standards, legal obligations and regulations, and use knowledge of risk management principles, to support and maintain efficient, productive, safe, secure, accessible and healthy tourism operations.

* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022 . Fees are subject to change for programs starting in Fall 2023 and at later dates.

** Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023. Fees are subject to change for programs starting in Fall 2024 and at later dates.

Textbooks, manuals, etc. – $575 (fees are subject to change). Included in material fees is a uniform; black pants, grey Oxford shirt and a bib apron.

Visit the  International Fees and Related Costs page  for more information. 

Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.

• Ontario Secondary School Diploma or equivalent**

Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101). There are a limited number of seats available and admission is not guaranteed.

Mature students may take the Admissions Assessment for English, OR may consider upgrading to achieve the credit needed in English .

Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.

College or university credits may qualify you for course exemptions. Please visit Transfer Guide for more information.

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Learn more about our land acknowledgment

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What to Know About Hospitality and Tourism Management Degree Programs

Hospitality management degrees are designed to train future leaders in the hospitality industry.

How to Study Hospitality Management

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Running a company in any segment of the hospitality industry requires not only financial and marketing prowess, but also an understanding of how to create an inviting environment for guests.

The art and science of hosting strangers is an essential skill for people working in many kinds of businesses, including airlines, casinos, cruise ships, festivals, hotels and restaurants.

Running a company in any segment of the hospitality industry requires not only financial and marketing prowess, but also an understanding of how to create an inviting environment for guests. Cultivating that marketable skill set is the goal of associate, bachelor's and graduate programs in hospitality management.

What a Hospitality Management Degree Is and What Classes It Requires

The goal of any course of study in hospitality management is to train people to create and maintain spaces where others will immediately feel at home.

“Understanding how to take care of the customer is a foundational aspect of the hospitality discipline,” Angela Ramsey, senior director of communication at the University of Nevada—Las Vegas William F. Harrah College of Hospitality, explained in an email.

Hospitality management degrees are, foremost, degrees in business, says Michael Sabitoni, chair of the food and beverage management department and the international travel and tourism studies department at Johnson & Wales University in Rhode Island. They include classes in accounting, finance, human resources, law and technology, he says.

However, unlike a general business degree, a hospitality degree typically includes specialized coursework focusing on the hospitality industry, such as classes on food service business operations, event management principles, and hotel and resort leadership, Sabitoni says. An overview class about tourism is also typically included in hospitality management programs, and industry internships are often mandatory, he adds.

Many hospitality degree programs require students to participate in experiential learning by helping to operate a student-run hotel or restaurant. They may also contain classes on:

• Eco-tourism or sustainable travel
• Global tourism and special considerations involved with international trips
• Customer service protocols
• Assessing the quality of guest experiences
• Specific types of hospitality establishments, such as country clubs, golf courses, resorts, stadiums, timeshares or theme parks
• Nuances involved in planning certain kinds of events, such as conventions or weddings
• Concerns that face certain demographics of customers, including women and people of color
• Various types of tourism, including business trips and visits to cultural destinations or historical sites

Top Undergraduate Schools With Hospitality Management Majors

Many U.S. colleges and universities allow undergraduates to major in hospitality management, including multiple nationally renowned academic institutions. Cornell University of New York, an Ivy League college, has a school devoted to hospitality.

Exceptional hospitality programs are often based in major metropolitan areas that attract significant tourism. For example, New York University and Boston University in Massachusetts offer a hospitality management degree.

How to Know if a Hospitality Management Degree Is Right for You

An interest in the food and beverage sector, a love for travel or an interest in entertaining people may lead someone to consider pursuing a degree in hospitality management. But prospective students should be aware that the hospitality sector has leadership roles for people with all kinds of interests and personalities.

Though some managerial positions in the hospitality industry are customer-facing jobs that require significant people skills, there are also back-of-the-house managerial jobs that concentrate on logistics, Sabitoni says.

Significant cultural awareness and strong communication abilities are essential in hospitality. Foreign language skills are also valuable but not mandatory, Sabitoni says.

What You Can Do With a Hospitality Management Degree

Hospitality programs are designed to train future leaders in the sector.

“It can include anything within the hospitality vertical, from hotel investment companies to real estate firms to our big brands which are the Marriotts, the Hiltons, the Four Seasons, to data analytics companies to Googles to Amazons,” says Kate Walsh, dean of the Peter and Stephanie Nolan School of Hotel Administration at Cornell. “Anything that touches hospitality as a part of their business product is something where our students get involved.”

Real estate investment firms often invest in hotel buildings, so people with degrees in hospitality management sometimes find jobs in the real estate sector, Walsh says. Alumni of hospitality management programs sometimes become management consultants who concentrate on assisting companies in the hospitality industry, she adds.

Executive and director roles in the industry typically require at least a bachelor's degree. Many high-level leadership positions at U.S. hospitality firms pay annual salaries above $70,000, according to an article published by Monster.com, a job website.

In 2020, graduates of Cornell's Nolan School had an average base salary of slightly over $69,000 and an average bonus of nearly $15,000, according to the school's employment report .

Considerations for Potential Hospitality Students

Aspiring hospitality managers should be aware of trends that may affect them when they enter the industry, experts say.

This sector has severe labor shortages at hotels and restaurants, many of which laid off workers due to pandemic-related safety measures and now have struggled to replace those workers even after raising wages.

Because of these staffing concerns, many hospitality companies have introduced initiatives to recruit and retain talented staff, improve working conditions, increase job satisfaction and reduce employee turnover, Walsh says.

When comparing hospitality programs, prospective students should investigate whether those programs include experiential learning opportunities, experts say, noting that hands-on projects are one of the best ways to gain hospitality skills. It’s also optimal if hospitality schools offer courses on design, which can inform aesthetic choices about how a hospitality venue looks, according to experts.

“I think the industry needs innovative thinkers," Walsh says. "They need people who think big culturally, who are comfortable with different modes of work, so it’s a great time to join the industry. The industry is trying to be extremely intentional in providing compelling career paths.”

Searching for a grad school? Get our  complete rankings of Best Graduate Schools.

Grad Degree Jobs With $100K+ Salaries

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Hospitality and Tourism Management

Program overview.

The requirements for this diploma program may be achieved within two (2) academic years of full-time study.

Admission Requirements

• High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway: Post-Secondary Entry High School Diploma

NB Francophone High School Math Equivalencies International Student Admission Equivalencies

Career Possibilities

Find career possibilities related to this program in Career Coach.

Specific Considerations

Areas of study.

• Customer Service
• Travel and Tourism Operations
• Accommodations
• Food and Beverage Service
• Event Planning
• Marketing and Sales
• Entrepreneurship
• Human Resources Management
• Business Communications

Program Courses

Course curriculum for this program is still under development. Once the courses have been finalized, they will be posted here. Courses are subject to change.

12103 - Conference and event planners 60031 - Accommodation service managers 62022 - Accommodation, travel, tourism and related services supervisors 64310 - Travel counsellors 64312 - Airline ticket and service agents 64313 - Ground and water transport ticket agents, cargo service representatives and related clerks 64314 - Hotel front desk clerks 64320 - Tour and travel guides

Disclaimer: This web copy provides guidance to prospective students, applicants, current students, faculty and staff. Although advice is readily available on request, the responsibility for program selection ultimately rests with the student. Programs, admission requirements and other related information is subject to change.

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Leading the Advancement of the Hospitality, Tourism and Travel Sectors

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• Degree * Destination Marketing and Management Event Leadership, MS Event Management Event Management, BS Financial Management for the Hospitality and Tourism Industry Hospitality and Tourism Management, MS Hospitality and Tourism Technologies Hospitality Management, BS Leadership and Strategy in Hospitality and Tourism Lifestyle Community Management, BS Lodging and Restaurant Management, BS Travel Technology and Analytics, MS
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Popular online programs.

Online Hospitality Degrees

Think of the best trip you’ve ever been on. From the transportation used to the hotel stay to dining out at restaurants, many factors contributed to the memories you made. Learn how to create those same unforgettable experiences for others with a hospitality degree from UCF Online. Positioned to understand Florida tourism, American tourism, and international tourism, UCF offers a unique perspective to earning a hospitality degree. Whether you are studying event management, entertainment management, tourism or travel, there is no better place to advance your hospitality skills and knowledge than by studying at the university located in the No. 1 tourist destination in America. And with courses taught by our diverse and experienced faculty, you’ll gain the exposure you need to excel your hospitality career by learning directly from leaders within the industry.

The Future of Hospitality

With a number of different areas to break into, there’s a world of opportunity in hospitality. This $20 billion industry offers exceptional growth potential with some of the top positions in event planning, destination marketing and food service management — each projected to grow faster than many other industries over the next decade. As the industry evolves over time, the curriculum students learn in the classroom must keep up to stay relevant. Currently, UCF Online hospitality programs focus on the latest trends and techniques, from demographics to technological advancements to providing exceptional guest service.

Annual Growth

Total Hospitality Businesses

Median Salary Hospitality Management Position

Explore UCF Online Hospitality Degrees

Online bachelor’s degrees.

• Hospitality Management, BS Online Bachelor’s from the Rosen College of Hospitality Management
• Lodging & Restaurant Management, BS Online Bachelor’s from the Rosen College of Hospitality Management
• Senior Living Management, BS Online Bachelor’s from the Rosen College of Hospitality Management

Online Master’s Degrees

• Event Leadership, MS Online Master’s from the Rosen College of Hospitality Management
• Hospitality and Tourism Management, MS Online Master’s from the Rosen College of Hospitality Management
• Travel Technology and Analytics, MS Online Master’s from the College of Engineering and Computer Science

Online Graduate Certificates

• Destination Marketing and Management Online Certificatesfrom the Rosen College of Hospitality Management
• Event Management Online Certificatesfrom the Rosen College of Hospitality Management
• Hospitality and Tourism Technologies Online Certificatesfrom the Rosen College of Hospitality Management

The Rosen College online programs have been choreographed to provide students round-the-clock access, convenience and quality education in a comfortable and innovative learning environment.” Manuel Rivera Associate Dean

Hospitality and Tourism Management Education through UCF Online

UCF’s Rosen College of Hospitality Management provides online degrees that help students take their career aspirations to the next level. In fact, the online master’s in hospitality management ranked No. 1 in the nation by bestcolleges.com. Whether you are just getting started, or have been working in the industry for years, advance your skills by learning from our world-renowned faculty. From food and beverages to travel, lodging and recreation, gain the skills to help you level up in your professional development. Earning your hospitality degree through UCF Online prepares you to lead the way in this exciting industry. So, what do you need to know before you get started?

Hospitality and Tourism Options

UCF offers online bachelor’s, master’s and graduate certificates that cover varying aspects of the hospitality and tourism industry. If you are earning your bachelor’s degree and ready to transfer into an undergraduate program, the Hospitality Management, BS is a great way to begin your journey. If you would like to gain additional career traction but aren’t ready to commit to a two-year graduate-level program, you can focus on the skill set of Event Management with our online graduate certificate. Take time to explore the degree options and choose the program that works best for you.

Convenience and Affordability

Depending on the degree level and the program you choose, completing your degree through UCF Online can take as little as one to two years. For example, the Destination Marketing and Management Graduate Certificate can be completed in one year. Professionals who are working in the field and interested in becoming a leader for their organization can stand out with the Hospitality and Tourism Management, MS , which can be completed in two years. UCF Online offers the access and convenience that allows you to earn your degree on your schedule.

Earning an online degree in hospitality doesn’t mean you have to sacrifice quality for affordability. UCF Online offers significant cost savings to students by waiving some campus-based fees. For example, out-of-state undergraduate students can save $365.03 per credit hour — a substantial 48 percent discount. Visit the tuition, fees and scholarships pages for more information.

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Contact the UCF Online Connect Center to learn more about the available online programs or for help finding an online degree that works for you.

Hours of Operation: Mon – Fri: 8 a.m. – 7 p.m. (ET) Sat: 10 a.m. – 2 p.m. (ET) Closed Sundays & Holidays

Why earn a degree from UCF Online?

Access. innovation. impact..

UCF Online is a community of thinkers, helpers and makers who use bold ideas to challenge the ordinary and devise solutions to solve the world’s most pressing problems. A great university can unleash the potential to change the world. Listed as one of the most innovative universities in the nation by the U.S. News & World Report ’s Best Colleges 2024 Guide, UCF specializes in providing high-quality online degree programs for those talented students and working professionals who are unable to physically attend our Orlando main campus or one of our 14 Central Florida locations .

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• Diploma in Business Administration Co-op
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Diploma in Hospitality and Tourism Management Co-op

• Diploma in Fundamentals of Hospitality and Tourism Co-op
• Diploma in International Hospitality Operations Management Co-op
• Advanced Diploma in Hospitality and Tourism Management Co-op
• Advanced Diploma in Hospitality and Tourism Management
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• University Canada West
• Niagara College – Toronto
• Trebas Institute
• Arden University
• Yorkville University

This one-year program will give you the skills to begin and succeed in a career in hospitality and tourism. It focuses on the most up-to-date developments in the hospitality industry and is powered by innRoad, Knowledge Matters’ Case Simulations Hospitality Collection and Perlego.

Fees & Facts

Fees after diversity discount*.

$10,500 (Daytime session) $8,300  (Evening session)

$8,000 (Daytime session) $5,800  (Evening session)

*Additional fees may apply. All fees are in Canadian dollars. Please see Fees page to learn more.

January 8, 2024 March 4, 2024 May 6, 2024 July 2, 2024 September 3, 2024 November 4, 2024

This one-year Co-op diploma will provide a springboard for a career in the dynamic world of hospitality and tourism. Cultivate professional hotel competencies such as effective communication skills and exceptional customer service, leadership, and teamwork skills to deliver first-class service. Learning without borders means you’ll put principles and procedures into practice for a range of hospitality functions, including front desk operations, and food and beverage production.

Program outcomes.

• Develop professional hotel competencies such as effective communication skills, good customer service skills, leadership, and teamwork to ensure you provide a first-class service
• Gain supervised practical work experience directly related to your academic and career goals
• Become immediately effective within the hospitality and tourism industry by gaining an understanding of the principles and procedures of a range of hospitality functions, including front desk operations, housekeeping and food and beverage production
• Strengthen your resume with Canadian work experience
• Co-op placement

Learning Partners

innRoad aims to streamline operations for hoteliers and increase revenue through innovative software. This tool provides students with hands-on experience for managing inventory, processing reservations and generating financial reports that detail operational results. Through innRoad’s simulation tool, students are able to gain valuable insights into how hotels are able to optimize performance and improve guest experiences.

The program is powered by Knowledge Matters’ Case Simulations Hospitality Collection. The Hospitality Collection offers students experiential learning on the fundamentals of hotel management and lodging operations via interactive, visually immersive simulations.

Co-op Experience

The co-op term provides you with an opportunity to integrate academic studies with related employment experience. We have a co-op placement policy* in the field of studies.

The co-op work experience could include positions in the following areas:

• Front Desk Officer
• Guest Relations Officer
• Marketing Assistant
• Business and Marketing Analyst
• Sales Associate
• Customer Service Representative

Program Modules

Assessment method, career opportunities.

You will have at least 480 guided learning hours , followed by 480 practicum hours in an established business.

The work placement will help you apply the theories you learn to practical business situations. We will help you secure your work placement by sending you for interviews.

The modules include:

1. hospitality career readiness.

This module will help you develop and enhance your written, verbal, interpersonal communication skills, time management skills and presentation techniques, to ensure success in any business environment. You will also learn to use Microsoft Office to help you operate more efficiently and be more productive.

2. Introduction to Hospitality and Tourism

The aim of this module is to provide an understanding of the nature of hospitality and its products from a local and international perspective. You will get a holistic understanding of the industry, including the impacts of hospitality on destination economies, communities and fragile environments. You will be expected to take a critical perspective on the effects of hospitality on your own country and consider how hospitality can have a strategic developmental function.

3. Front Office Operations

This module introduces the systems and procedures required for front desk office operations. It also emphasizes the importance of high standards in personal qualities and the provision of customer service. You will develop knowledge and skills regarding reception procedures and understand the key legislation that relates to reception procedures. Finally, you will evaluate the suitability of different procedures for a range of hotel outlets.

4. Food and Beverage Operations

The aim of the Food and Beverage Operations module is to provide an understanding of the operational aspects behind this and how to cater to an international clientele in a range of establishments, in order to encourage an appreciation of the origins of food and beverage and to understand the various factors involved in meeting customer needs.

You will gain an understanding of food and wine and its service in a variety of styles of restaurant and establishments and get sufficient knowledge to produce a detailed plan for specified food and beverage operations.

5. Food Sanitation, Safety and Health

This module aims to make an important contribution to the supervisory aspects of food hygiene and safety. Supervisors with food safety and health and safety responsibilities must ensure that all staff operates in a safe, hygienic and efficient manner. The overall aims of this module are to ensure you are familiar with key aspects of current legislation, good practice and health, safety and food safety issues.

6. Hospitality Accounting

The aim of this module is to provide the knowledge, skills and techniques that will help with the management decision-making process. You will look at the process and practices which take place within a hotel business environment and the analytical skills required to understand accounting and financial information.

7. Customer Service

The aim of this module is to provide a better understanding of what customer service is and how this can provide a quality product or service that satisfies the needs/wants of a customer. It also emphasizes effective communication skills in customer relations and services and you will learn how to deal with various customer-related situations.

8. Organizational Behavior in Hospitality Industry

This is an introduction to the basic concepts and topics in organizational behavior (OB). This module focuses on OB at three levels: individual, interpersonal and collective. At the individual level, you will cover decision-making, motivation and personality; at the interpersonal level, you will cover power, influence and negotiations. Finally, the course will move to the collective level where you’ll look at groups and managing change.

9. Work Placement

Upon program completion, you will be required to complete 480 hours of work placement in a suitable business environment. Appropriate business sectors for a placement include hotels, restaurants, clubs and resorts.

Work activities will vary depending on the placement, but the key responsibilities include being supervised at all times, observing all workplace and school safety and security procedures, dressing appropriately, interacting professionally with staff, learning about the work environment, and participating in the daily routine as required by the employer.

A work placement has been incorporated so you can put into practice the theoretical components of the program in practical learning situations and apply your skills to facilitate business operations. We will help you secure your work placement by sending you for interviews. Upon completion of your practicum, you are required to submit your placement report and an evaluation form will be completed by your supervisor for you to successfully graduate.

• Have an Ontario Secondary School Diploma or equivalent or be at least 18 years of age and pass the Wonderlic test.

For non-native English speakers:

• Successful completion of TSoM EAP Level 3 or
• Have the required IELTS 5.0  score or equivalent or
• Pass the TSoM English Assessment

For more information on English language requirements, please see  English Proficiency page

Computer use expectation.

In order to successfully progress through your studies at Toronto School of Management (TSoM), it is recommended that you have access to a personal computer or laptop. TSoM offers access to computer labs on campus, but availability cannot be guaranteed and some program software may not be available on all open access computers.

You must successfully complete all nine modules to be awarded the TSoM Diploma in Hospitality and Tourism Management Co-op.

The assessment of each module consists of:

• Individual assignment or class test: 50%
• Final exam: 50%

If you do not pass the module, you can re-take the module when it is offered next and by paying a retake fee.

Graduates of this diploma can expect career opportunities under NOC 0631, NOC 6521 and NOC 6525. Such positions could include:

• Guest service agent
• Restaurant assistant manager
• Food service officer
• Visitor information counsellor
• Conference planner assistant
• Booking and reservations officer
• Sales assistant
• Travel guide
• Resort worker
• Room service clerk

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• Hospitality
• Diploma in Hospitality and Tourism Management
• Enquire Now

The Diploma Hospitality and Tourism Management is developed by London School of Business and Finance (LSBF) as a first-year course towards a progression route for students aiming for a higher qualification in the field of hospitality management.

• Duration: 12 months (part-time)
• Intake dates:  TBA
• Live Online
• Fees:   SGD $6,104.00 (Local Students); S$8,074.07 (International Students) (Fees inclusive of GST)

Programme aims

The Diploma in Hospitality and Tourism Management awarded by LSBF aim to focus on the latest development in the hospitality industry.  It will help the students to identify and understand the techniques and theory implied in the hospitality environment.  Students are given emphasis on developing professional hotel competencies such as effective communication skills, good customer service skills, leadership, team work and other relevant professionalism topics related to the industry.

The Diploma in Hospitality and Tourism Management aims to provide students with: 

• The ability to present, evaluate and interpret qualitative and quantitative data.
• The ability to develop lines of argument and make sound judgements in accordance with basic theories and concepts of their subject area, and the ability to communicate these accurately to a range of peers.
• A range of personal and professional skills that can be used in a wide range of situations and contexts.
• Support and guidance to develop as independent learners and acquire a range of transferrable skills. 

Learning outcomes

On successful completion of this programme students should be able to:

• Demonstrate knowledge of organisations, the external environment in which they operate and how they are managed
• Show an understanding of management; accounting and economic principles and practices
• To evaluate and understand the importance of the hospitality industry’s nature
• To enable students to make managerial level decision making and problem solving in achieving good customer service
• Work effectively with others as a member of a group
• Undertake further training and develop new skills within a structured and managed environment

Mode of delivery

Lectures, Tutorial, Seminars, Workshops, Case study and Exercises, Group work project and presentations, Computer Exercise, Class Discussion 

Attendance requirements

Non-STP holders : 75%

Assessment, graduation and awards

Assessments Profile:

Business Modules

• Assignment/Class test: 50%
• Final Exam: 50%

Hospitality Modules

• Final Examination: 100%                                  

Student must achieve an overall passing grade of 40%.  If students fail to achieve an overall passing grade of 40%, students will be permitted one retake attempt in each failed assessment and failure of this retake will require students to re-module the failed module(s) again in full prior to additional retake attempt.

Teacher student ratio

Entry requirements.

• 18 years old or above
• Two passes in GCE A Level Examinations or
• Completion of equivalent High School qualification (12 years) or
• Pass in appropriate Foundation / Certificate programme or
• Other similar qualifications  

Work Experience

• Mature Entry Route (MER) Minimum age of 21 plus work experience (2 years min) will be assessed on a case-by-case basis

Minimum English Language Entry Requirement

• Achieved a grade C6 or better in English language O levelor
• Equivalent qualification e.g. IELTS 5.5/TOEFL 550 or
• LSBF PCE Advanced

All international students for whom English is not their first language must provide evidence of their linguistic ability by gaining a minimum level of IELTS 5.5 or equivalent, prior to receiving an offer for the course.

Students attend 3-hour lessons two nights a week and scheduled weekends for a period of 12 months.

Principle of Management

Quantitative methods, principle of accounting, principles of economics.

The aim of this module is to provide students with an introduction to the principles and practices of management. Students will learn how to examine the nature of managerial work including strategy, operations and project management, control, ethics, structures and culture, organisational power, groups and teams, individual performance and stress, social responsibility and change management.

This course introduces the basic concept of quantitative approaches to decision making. It introduces students to basic concepts of and methods of qualitative methods used by Management. Enables students to understand how to collate and present data, apply and range of statistical and operations research techniques.

This module introduces students to the foundation and understanding of the principles and concepts of Accounting. Students will be exposed to the application of these accounting concepts in the preparation of financial statements for use by individuals, business, non-profit organisations and government institutions. Students will also be developing expertise in using these accounting principles and concepts in their analytical approach to financial problem-solving. 

The module is an introduction to basic economic principles and concepts and how they apply to the business environment.  It introduces students to the global economy and reviews both the national and the global market. It establishes the framework for future courses by providing students with an overview of fundamental micro and macroeconomic concepts.

Introduction to Hospitality and Tourism

Front office operations, customer service, food and beverage operations.

The aim of this module is to provide students with an understanding of the nature of hospitality and hospitality products from both local and international perspectives. It will ensure students acquire a holistic understanding of the hospitality, including the travel and hospitality industry, including the impacts of hospitality on destination economies, communities and fragile environments. Students will be expected to take a critical perspective on the effects of hospitality on their own country, and how hospitality can have a strategic developmental function.

This module introduces students to the systems and procedures required for Front Desk Office Operations. It  emphasizes  the  importance  of  high  standards  in  personal qualities  and  the provision  of  customer  service.  Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hotel outlets.

This module give the students a better understanding of what is customer service and how it can provide quality product or service that satisfies the needs/wants of a customer. It also emphasises the effective communication skills in customer relations and services, and learn how to deal with various customer- related situations, which is also an integral part of tourism and hospitality studies.

The aim of Food and Beverage Operations module is to provide students with an understanding of the operational and supervisory aspects of running a food and beverage operations for an international clientele in a range of establishments to encourage an appreciation of the origins of such  systems  and  to  understand the  various  factors  involved  in meeting  customer  needs. Students will gain an understanding of food and wine and its service in a variety of styles of restaurant and establishments and they will have sufficient knowledge to produce a detailed plan for specified food and beverage operations.

Request More Information

Contact a programme advisor by calling +65 6580 7700

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Hospitality and Tourism Management - Multi-Disciplinary Major

Credit credentials

A credit credential includes courses with post-secondary credit applied.

These credits will be used towards your specific program and may be accepted towards a credential at SAIT or a different post-secondary institution.

The credit credentials include a bachelor's degree, applied degree, diploma, certificate and post-diploma certificate.

Bachelor Degree

SAIT has bachelor's degree programs in business, construction, and hospitality and tourism management.

Bachelor's degrees are generally four-year programs, but you have up to 10 academic years to complete your courses.

Applied Degree

SAIT's full-time applied degree programs involve one year of study through classes and lab work followed by one year of directed studies in a workplace setting. This builds on the completion of a recognized two-year diploma, which you must have to be admitted to an applied degree program.

You then have seven academic years to finish your applied degree, starting from the day you begin the first course in that program.

At SAIT, over 40 full-time diploma programs cover a broad range of areas, from aircraft maintenance to travel and tourism.

Most diploma programs are completed in two years, though you can take up to seven academic years to complete the requirements.

Certificate

SAIT has several certificate programs in the sciences, health and trades.

These programs provide the essential skills to start a career but are shorter in length than SAIT's diploma programs - usually a year or less. However, you have up to five years to complete your program.

Post-Diploma Certificate

These programs build on skills developed through a diploma or degree program and combine classroom instruction with a workplace practicum.

They are often completed in a year or less.

Journeyperson

A certified journeyperson is recognized as a qualified and skilled person in a trade and is entitled to the wages and benefits associated with that trade. You must complete all apprenticeship periods and pass the exams to earn a journeyperson designation.

Non-credit credentials

A non-credit credential comprises courses and programs designed for professional or personal development.

Because these do not have post-secondary credits attached, they cannot be used towards any of the credentials above. We also cannot guarantee an external institute will accept these courses or credentials for transfer credit.

SAIT's non-credit certificates of achievement and completion are offered through Continuing Education and Professional Studies .

Certificate of Achievement

Certificates of achievement recognize the completion of a program that includes a formal evaluation of performance and a minimum of 144 (required and elective) course hours.

Certificates of achievement typically develop broader, complex skill sets. As of July 1, 2022, you have up to three years to complete the certificate. If you began these programs before July 1, 2022, you still have five calendar years to complete the program from when you began the first course.

Certificate of Completion

Certificates of completion recognize the completion of a program that includes a formal evaluation of performance and a minimum of 30 to a maximum of 143 course hours.

These certificates are shorter in duration than certificates of achievement and offer a focused education program. As of July 1, 2022, you have up to three years to complete the certificate. If you began before July 1, 2022, you will have five calendar years to complete the program from when you began the first course.

Professional Certificate

Program certificates recognize completion of a program that includes the formal evaluation of performance, and that is a minimum of one year in length.

These certificates have program-specific admission requirements.

Micro-credential

A micro-credential recognizes the completion of a non-credit course that includes a formal performance evaluation and verifies you have demonstrated specific competencies.

Micro-credentials focus on the mastery of specific skills. You receive a digital, shareable badge upon completing a SAIT micro-credential (SAITMicro).

Program length

Estimated program length if you study full-time (nine or more credits per semester.) Actual program length will vary based on the number of courses you are registered in and successfully complete per semester.

You must complete your credential within the timeframes listed below:

• Applied degree: up to seven academic years to complete all courses.
• Diploma: up to seven academic years to complete all courses.
• Certificates: up to five academic years to complete all courses.

The location (also known as delivery mode) is where your classes will take place. For programs with multiple locations, some delivery options may not be offered in every intake or semester.

You'll take all your classes in person on the specified campus.

You'll take all your classes online.

You'll take some classes in person at the specified campus and others online.

This program accepts international applicants and meets the eligibility criteria for the Post-Graduation Work Permit program as long as the student is enrolled in the on-campus delivery mode or completes more than 50% of the courses on campus (for the blended option).

International students attending all classes online will NOT be eligible for a Post-Graduate Work Permit. International students are responsible for maintaining their eligibility throughout their studies.

This program is available to international applicants , however, program availability may be limited. This program does not meet the eligibility criteria for the Post-Graduation Work Permit program.

This program only accepts international applicants if taken as part of a program bundle - two programs taken consecutively. Find available bundles that include this program under specialized intakes in the program overview.

If you complete both programs in the bundle, you will be eligible for a post-graduation work permit for up to three years.

Find available international program bundles and details .

This program does not accept international applicants at this time.

On this page:

Are you intrigued by the world of hospitality and tourism? Our two-year Hospitality and Tourism Management multi-disciplinary program is designed for you.

This diploma was developed with guidance from industry experts and provides hands-on, practical education. It will equip you with the skills and knowledge needed for success in the tourism and hospitality workforce. 

During your time in this program, you’ll build a solid foundation of skills required in the hospitality industry. You’ll delve into guest experience delivery, sales and marketing, and applied leadership. Plus, you’ll develop essential qualities sought after in the field. These include strong communication, problem-solving, and interpersonal skills.  

In the fast-paced world of hospitality, being adaptable, enthusiastic, and resilient is vital. This career path is perfect for you if you thrive on teamwork and achieving common goals. 

And here’s the exciting part - you get to choose a journey to match your unique business interests and career goals. 

Small class sizes mean you get individual attention. But, throughout the program, you won’t just be learning in the classroom. You’ll apply your knowledge in real-world situations, gaining practical, and hands-on experience. 

Once you graduate, you’ll be ready for travel, hotel and hospitality job opportunities.  

If you’re passionate about hospitality and tourism, join us in this exciting multi-disciplinary major. Your pathway to a diverse and fulfilling career in this dynamic industry begins here!

Traits, skills and aptitudes

Those in the hospitality and tourism management industry tend to be directive, methodical, and social. 

You need:  

• excellent skills 
• organizational skills 
• good general health, stamina and mental alertness to cope with the long, irregular hours of work 
• the ability to get along with all kinds of people 
• leadership and decision-making skills 
• the ability to adapt to changing customer needs and unexpected situations 
• the ability to remain calm while under pressure. 

You should enjoy being in charge, taking a methodical approach to your work, and negotiating with people.  

Academic path

Graduates of this program may continue their education in the SAIT Bachelor of Hospitality and Tourism Management program and earn their degree with a further two years of study. 

Learn more about  program and institution transfer options .

Practicum, co-op and work integrated learning

Between your first and second year, you’ll complete an internship where you’ll complete 400 hours of industry work.  

The choice of worksite is flexible and can include hotels, restaurants, tour operators, car rental agencies, resorts, and other approved hospitality and tourism operations. 

Accreditations, designations and certifications

You’ll acquire key industry certifications in Workplace Hazardous Materials Information System (WHMIS), food safety, ProServe, and hospitality and tourism awareness.   

All these certifications must be completed in your first semester. 

Credentials

After successfully completing this program, you’ll receive a SAIT Hospitality and Tourism Management diploma with a Multi-Disciplinary specialization.

Careers and opportunities

Our graduates may work in the following occupations. Some careers require additional experience and education.

Associated National Occupational Classification (NOC) codes: 12103, 60030, 60031, 62020, 62022, 64300, 64314, 64321, 65210.

Career counselling and support

Unsure which career path is for you? SAIT offers career planning services to help you decide your future.

You can also get started by taking our online career finder quiz , which can help you narrow down your search based on your current skills and interests.

Finally, you can also head to Alberta alis for various tools and resources, including additional quizzes and labour market information to help you narrow down a career path.

The Hospitality and Tourism Management - Multi-Disciplinary diploma requires 63 credits (22 courses) to complete.

The program spans 2 years, with two semesters in year one and two semesters in year two.

View classes by semester

Suggested schedule of study

Second year, required courses, hospitality and tourism core, multi-disciplinary core, elective courses, junior specialization elective (choose two), senior specialization elective (choose two), progression.

You must pass the prerequisite courses to progress through the program. Admission to SAIT and other post-secondary programs can be highly competitive. Grades higher than a minimal pass improve opportunities for admission to post-secondary programs. 

See our course upgrading pathways .

Review our grading and progression procedure >

Explore your options!

Some courses in this program are available through Open Studies. You can complete courses via Open Studies to get a head start on your education, reduce your course load once accepted into a credentialed program, or determine which career path best suits you before you fully commit. 

You may also take courses for general interest or personal and professional development.

• Admission requirements

Applicants educated in Canada

All applicants must demonstrate English language proficiency and meet the following requirements or equivalents.

• at least 50% in Math 30-1 or Math 30-2 or Pure Math 30 or at least 60% in Applied Math 30
• at least 50% in English Language Arts 30-1 or at least 60% in English Language Arts 30-2.

SAIT accepts high school course equivalents for admission for applicants educated outside Alberta.

International requirements

All applicants who were educated outside of Canada must demonstrate English Language proficiency and provide proof they meet the program admission requirements with an international document assessment. Find out what educational documents are accepted and assessment options .

SAIT may also accept courses completed at certain international post-secondary institutions .

Academic Upgrading

Missing an admission requirement for this program? Upgrade your prior education to help you receive admission into one of SAIT's career programs.

English language proficiency

All applicants must demonstrate  English language proficiency  prior to admission, including students educated in Canada.

Transfer agreements

At SAIT, we evaluate post-secondary credit you have previously earned and apply it to your SAIT credential. Explore our formal transfer agreements available for this program.

We can evaluate your prior education, even if we don't have a formal agreement in place.

Submit a transfer credit application

There are no formal transfer agreements currently in place for this program.

Transfer options for graduates

Build on the knowledge you’ve learned at SAIT. The opportunity to advance your education at an accredited post-secondary institution may be available.

🔗 Visit Alberta Transfer Agreements for a full list of transfer opportunities within the province or browse out of province and international opportunities.

Credits this program transfers to

University of victoria.

Graduates of this program are eligible to apply for the Bachelor of Commerce (BCom) degree at the University of Victoria.

Applicants will be evaluated for admission into the BCom program based on:

• their final GPA from the Hospitality and Tourism Management program (60% as determined by the University of Victoria)
• a qualitative assessment (40% as outlined in the university calendar and the Gustavson School of Business.)

A minimum GPA of B or 73%, as calculated by the University of Victoria, is required. 

The following courses are also entry requirements. You should complete these courses within or alongside the SAIT Hospitality and Tourism Management diploma program.

You must also complete a course satisfying the academic writing requirement, equivalent to English AWR 100 level. ENGL 1101 or CMNS 1811 are suggested acceptable options offered through Thompson Rivers University Open Learning.

If you receive an offer of admission to the BCom program, you will need to complete COM 200, a condensed online summer class through the University of Victoria, prior to beginning the degree.

The required courses must have a combined average of a B- (70%) with no grades below a C+ (65%).

These courses must be completed by August 31 of the year you intend to start at the University of Victoria.

Griffith University

Upon successful completion of this program, you'll be eligible to receive up to 45 credits (1.5 years) toward Griffith's Bachelor of International Tourism and Hotel Management program.

This degree is a three-year program with intakes offered in February and July each year.

Available intakes

Spring 2024.

Start dates:

• May 06, 2024
• Application deadline: Feb. 23, 2024
• Application deadline: Jan. 22, 2024
• Sep 03, 2024
• Application deadline: June 28, 2024
• Application deadline: May 29, 2024

Winter 2025

• Jan 06, 2025
• Application deadline: Oct. 25, 2024
• Application deadline: Sept. 30, 2024

2024/25 tuition and fees

The following costs are effective as of July 1, 2024. 

Domestic students

International students, books and supplies.

Books and supplies are approximately $1,000 - $1,500 per full-time year.

This is a bring-your-own-device program with a standard computer hardware and software requirement. See the specific requirements on our computers and laptops page .

Find your booklist on the SAIT Bookstore's  website. The booklist will be available closer to the program start date.

Can’t find your program or course? The bookstore didn't receive a textbook list. Contact your program directly to determine if they’re still refining course details or if you're in luck; no textbook purchase is required this term.

Required equipment/tools

Uniforms will be required based on elective selection.

2023/24 tuition and fees

The following costs are effective until June 30, 2024.

Financial aid

Paying for your education may feel overwhelming, but we have resources and programs that can help, including information about payment options, student loans, grants and scholarships.

Your fees are calculated based on the number of course credits you take per semester (approximately 16 weeks of study). In most cases, your fee is determined based on whether you're taking   more   or   less   than nine (9) course credits (more than nine credits in a semester are considered full-time studies.)

Fees are adjusted for programs with start dates outside the typical 15-week program.

2024/25 fees per semester

Fees are subject to change without notice.

Tuition fees

For a detailed breakdown of tuition costs per course, visit the domestic and international fee tables. Tuition, fees, books and supply costs are subject to change.

Application process

When applying in the application portal, select Hospitality and Tourism Management. You will be able to select Multi-disciplinary as your major during the application process.

Begin your application

Apply now using the online application portal. 

Ensure you have a valid Visa or Mastercard to pay the non-refundable application fee of $120 for domestic applicants or $150 for international applicants. 

Ready to apply?

Follow our step-by-step guide to submitting a successful application.

Learn how to apply

Communication during admission

Email is the primary source of communication during the selection process. Ensure your personal email account is managed appropriately to receive our emails, files and communications.  We recommend you add the  [email protected] domain to your safe senders' list or you risk missing critical email messages.

Information sessions

Prepare for a strong start in your chosen program or get the details you need to decide your future path.

Our expert staff and faculty are ready to answer your questions and provide information about the following:

• What sets SAIT apart
• An introduction to the program and area of study
• Future career paths
• Information on the earning potential and graduate employment rates.

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