newmont travel refund

PAYMENT METHODS:

Our preferred way of receiving payments is by bank transfer. Our account details are as follows:

Newmont Travel Ltd, Account number# 80368180. Sort code: 20-02-83

When making payment, please include your Newmont Travel booking number as without it we will not be able to allocate the funds to your booking.

There is no need to phone unless you do not receive an emailed receipt within 1 working day.

You can also make further payments by credit/debit card using the link provided on your invoice.

Personal Credit/Debit cards are also accepted over the phone or in branch. Please note that charges incurred in taking corporate credit cards will be passed onto the consumer. Bankers drafts and personal cheques are accepted. Please allow 10 days for clearance of personal cheques before the issue and dispatch or collection of tickets (any costs incurred by returned or represented cheques or for special clearance will be charged back to the customer). Cash is accepted in branch (Please do NOT post cash). We do not accept American Express or Diners Card.

NEWMONT TRAVEL LTD BOOKING CONDITIONS

Your contract for the provision of reservations and tickets is with Newmont Travel Ltd. A contract will exist when we accept your payment and issue a receipt confirming the arrangements we have made on your behalf. When you make a booking and accept the conditions, you undertake that you have the authority to accept these conditions on behalf of everyone travelling with you. If you have not been advised of the conditions before booking and are unhappy with them, contact us  immediately .

Your Financial Protection  - we hold ATOL number 3357 issued by the Civil Aviation Authority which provides protection for your money. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive a confirmation which confirms your booking details and an ATOL Certificate. This protection applies to all applicable bookings covered under our ATOL licence and in the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure you are not stranded abroad and will arrange to refund any money you have paid to us for a booking made in advance. Your ATOL protection charge is included in the cost of your travel arrangements

For further information about what is covered visit the CAA's ATOL website at www.atol.org.uk

IMPORTANT INFORMATION!!!

PLEASE ENSURE THAT WHEN YOU GIVE US THE PASSENGER NAMES THEY MUST BE GIVEN AS THEY APPEAR IN EACH OF THEIR PASSPORTS.

NAMES MAY NOT BE CHANGED ONCE THE BOOKING IS CONFIRMED. (Name changes and alterations to outward departure dates are treated as cancellations)

NO REFUNDS, IF APPLICABLE WILL BE GIVEN IF BOOKINGS ARE NOT CANCELLED IN WRITING AT LEAST 48 HOURS PRIOR TO DEPARTURE DATE

Cancelling the night before travel.  If you need to cancel the night before you are due to travel and after our offices have closed please ensure that you phone the airline directly and cancel your flight. It is very important that when doing this you make a note of the persons name you have spoken to as we will need this if trying to obtain

Price. When you make a booking you must pay a deposit as stated on your booking confirmation. We reserve the right to increase the price of the airfares, taxes and surcharges until your invoice is paid for in full, the last date of payment is clearly shown overleaf.

Taxes, Airport Charges and Fuel Supplements . The charges for these items are completely out of our control and therefore cannot be guaranteed. These charges can change right up to the date of departure. Where the authorities insist on payment we reserve the right to pass this on to you even if your tickets have been paid for in full and issued. We will endeavour to advise you of any changes well in advance. However, any change to these items may be done without notice.

Cancellation/amendments . If you wish to cancel or change any detail of your booking, we can only act on your written instructions to [email protected] . Please check all the details as soon as you receive the invoice as any alteration to the names after booking will be treated as a cancellation. If you wish to change your date of departure or cancel we shall be happy to do this subject to the payment of the relevant alteration or cancellation fees applicable to your booking as well as an administration fee in the case of an alteration. However, many tickets cannot be changed after booking (and no refunds given after cancellation) and if this applies to your booking, this will be shown on the invoice. Refunds, when available, may take up to 6 weeks to process from the airline and can only be given to the person who first made the booking. Any change of  address must be notified to us in writing by the lead name on the booking.  

Administration Charges.  In the event of an airline ceasing it’s operation to a particular destination and Newmont Travel having to refund the payment back to the client, an admin charge of GBP45.00 per person will be applied. The Consumer Protection Charge applied to all bookings is a non refundable element

Telephone enquiries . Information in respect of this booking is given over the telephone only on production of the booking number or airline reference which appears on most of our documents. As such it is wise to keep this information safe.

Data Protection.  For full details of our Data Protection Policy, please refer to our website at www.newmont.co.uk

Payment dates . Payment dates are shown on the front of your receipt. We reserve the right to cancel the booking and apply the appropriate cancellation charges if these dates are not met. There will be an administration fee of up to £50 per person to reinstate the booking, if the seats are still available.

Flight times  as shown in our invoice are correct at the time of printing but all airlines reserve the right to amend these times, please check your tickets on receipt for the correct times. The contractual terms of the airlines that provide transportation apply to this contract. As these may limit your right to compensation you may ask for a copy of the relevant conditions from our office. Where an airline withdraws a confirmed flight, or where we believe that alternative flights are more suitable we reserve the right to amend your booking accordingly. We shall inform you of any such change as soon as possible.

Liability and Problems . Newmont Travel Ltd acts as a booking agent for the airlines named on your invoice and we have no liability whatsoever for any aspects of the travel arrangements and accepts no responsibility for any loss, personal injury or death howsoever caused, except where caused by our own proven negligence. If you have an unresolved problem, which should be brought to our attention as soon as possible, you may if you wish refer the matter to arbitration, under a special scheme advised by the Association of British Travel Agents and administered by the CEDR. You may request details of the scheme from us but must apply within 9 months of the date of your return from travel.

Passports, visas  and any other documents required to travel are the responsibility of each passenger. You should check to make sure your passport is up to date and valid beyond your date of return and if necessary check with the relevant Consulate for the country being visited. If you do not have the correct documentation you will be prevented from travelling and we shall have no further liability.

Ticket issue.  Tickets will generally be issued between 4-6 weeks prior to travel, subject to the conditions of the ticket or work load of the ticketing department. However, the company reserves the right to issue at an earlier date subject to the complete cost of the tickets being paid. E-tickets will be sent out 3 weeks prior to departure date.

INSURANCE TERMS AND CONDITIONS

We believe that it is in your best interest to have adequate insurance to at least cover the possible cancellation charges if you are unable to travel due to ill health. We do not require you to purchase our insurance, although we believe it to be a suitable policy.

PRE-EXISTING MEDICAL CONDITIONS

When taking our insurance, please note that the policy contains certain exclusions relating to certain health conditions that affect you, your travelling companions or anyone else upon whom your travel plans may depend. While our insurance is not currently sold on line you can take it out by simply phoning our office on 020 89201155.

If you or your traveling companions have received hospital treatment and/or medical consultation during the twelve months prior to effecting this insurance and/or each in respect of Annual Multi Trip policies or have a Pre existing medical condition and are in any doubt as to whether you are covered under our insurance then please refer to our insurance booklet and contact our medical helpline.

VERY IMPORTANT!!  Please note that there is no cover, if at the time of effecting this insurance and/or booking each trip in respect of Annual Multi Trip policies, you, your travelling companions or anyone else upon whom your travel plans depend:

1. Is expected to give birth within fourteen weeks of the return date of your trip.  2. Is on a waiting list for in-patient treatment in a hospital or awaiting results of tests

   and/or medical investigations.  3. Is travelling against the advice of a Medical Practitioner or for the purpose of obtaining

   medical treatment abroad.     4. Has received a terminal prognosis.

       IMPORTANT!! In the unlikely event that you encounter any problems with your travel arrangements whilst you are away, we ask that in the first instance you contact us in London (Bearing in mind the time difference). It is likely that we will be best able to assist you in resolving your issue or problems or at the very least advise you of the best course of action.

OUR TELEPHONE NUMBER IS: OO 44 208 920 1122

OUR OFFICES ARE CLOSED ON A SUNDAY

Alternatively, you can email us at: [email protected]. However, we cannot accept responsibility for non delivered emails.  Failure to contact us may result in us refusing to pay out any claim you may wish to make in relation to disrupted travel arrangements.

Frequently Asked Questions

Not sure about something or have a question about booking with us see our most commonly asked questions below., who are hotels of the caribbean.

Hotels of the Caribbean is a sister company to Newmont Travel Ltd (Est 1962). Created Eight years ago it was set up to provide a comprehensive and affordable option to it's 40,000 yearly travellers. It has grown steadily and now boasts major awards from the Caribbean islands it services. We now offer a one stop shop for all your flight, hotel, transfer and car hire needs.

Can I book over the phone?

Yes. Just call us on 0208 920 1144 and ask for Max or Susan or pop into our offices located in Dalston or Shepherds Bush.

How do I know if I have successfully completed my booking / order?

Once your booking is confirmed, you will receive an automated e-mail containing your confirmation number and full details of the product that you have purchased. If you have not received an e-mail confirmation, please see the answer below.

I haven't received or I have lost my confirmation e-mail, how do I get another copy?

If you have not received your confirmation e-mail within 4 hours of making a booking or have lost the e-mail, please check your ‘deleted items' and 'Junk Mail' folders. To check if the booking was successfully made and obtain another copy of your confirmation e-mail you can click here to make a request for a new confirmation or enquire about the booking status.

There is a mistake on my confirmation / e-mail / documentation, what should I do?

If you see a mistake on your confirmation e-mail or documentation, please fill in and submit the Contact Us form and one of our agents will be happy to assist you with your enquiry. Please note once documentation has been issued, changes will be subject to the carrier’s rules and penalty procedures.

What payment methods do you accept?

We accept Mastercard and Visa (Visa Credit and Visa Debit) cards for all products. Unfortunately we do not currently support Electron or American Express cards. Information on payment methods is outlined on the website once you select your product. Credit cards may be subject to a surcharge; this will be specified at the time of booking as this is usually based on a percentage of the booking cost.

Can I change the details or travel dates of my booking?

This will depend on what changes you need to make and what the rules are for the specific flight you have booked. If you wish to amend a booking or wish to enquiry if a specific change can be made, then please fill in the Contact Us form and submit your change or enquiry. We will then be able to check the booking details and get back to you as soon as possible to advise if the amendment is possible and if it will incur a refund or additional charge. In some cases flights are totally non-refundable and non-changeable and so the airline would treat changes to travel dates as a cancellation and you would need to re-book and pay again. For more flexible tickets and hotels reservations, our typical amendment fees are approximately £20-45 in addition to the charge levied by the hotel or airline supplier, if applicable. All fees will be advised prior to any amendment being made on your behalf. Click here to go to the Contact Us form.

Copyright 2024 Hotels of the Caribbean. All Rights Reserved.

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Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees.  This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. 

Am I Entitled to a Refund?

In the following situations, consumers are entitled to a refund of the ticket price and/or associated fees.

• Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.
• DOT has not specifically defined what constitutes a “significant delay.”  Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances.  DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis.
• Class of Service Change - A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service.  For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares.  
• Note : In situations where you have purchased an optional service and that amenity either does not work or is not available on the flight, you may need to notify the airline of the problem to receive a refund.
• Airlines may have different policies to determine when a bag is officially lost.  Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.   
• If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.  
• Learn more about lost, delayed, or damaged baggage .
• Fully refundable ticket - Consumers who purchase fully refundable tickets are entitled to a refund when they do not use the purchased ticket to complete their travel

In the following situations, consumers are not entitled to refunds except under very limited circumstances: 

• Non-refundable tickets - Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.      
• Personal Issue - Consumers who purchase nonrefundable tickets, but are unable to travel for a personal reason, such as being sick or late to the airport, are not entitled to a refund.  
• Unsatisfactory Service - A consumer who willingly takes a flight but has a bad experience with the airline or the flight is not entitled to a refund.  
• Incidental Expenses – A consumer who incurs incidental expenses such as a rental car, hotel room, or meal due to a significantly delayed or cancelled flight is not entitled to a refund of the incidental expenses. 

Note : While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher for future use on the airline.  Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide.  Contact the airline directly to inquire about additional accommodations or benefits. 

What if I purchased or reserved my ticket through a travel agent or online travel agency?

• Ticket agents and online travel agencies are required to make “proper” refunds when service cannot be performed as contracted on a flight to, within, or from the United States.
• (i) an airlines cancels or significantly changes a flight;   
• (ii) an airline acknowledges that a consumer is entitled to a refunds; and  
• (iii) passenger funds are possessed by a ticket agent.

What should I do if I am entitled to a refund and would like to receive one from an airline or ticket agent?

• You should proactively request a refund in writing from an airline or a ticket agent if you believe that you are entitled to a refund.
• If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint .

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking

For airline tickets that are purchased at least seven days before a flight’s scheduled departure date and time, airlines are required to either:

allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours , or

allow consumers to reserve a ticket (place it on hold) at the quoted prices without paying for the ticket for 24 hours .

• Airlines are not required to offer both a hold and a refund option. Check your airline’s policy before purchasing a ticket. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund.

Although airlines must hold a reservation for 24 hours or provide a refund to consumers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation).

In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it may be cheaper to request a refund for the ticket and rebook. However, please keep in mind that ticket prices can change quickly.

Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?

No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents.  However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.

If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.

How quickly are airlines, travel agents, and online travel agencies required to process a refund?

Airlines and ticket agents are required to make refunds promptly.

For airlines, “prompt” is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check.

For ticket agents, prompt is not defined.

This may be addressed in a future DOT rulemaking. More information can be found here: 

Airline Ticket Refunds and Consumer Protections

Air Transportation Consumer Protection Requirements for Ticket Agents

DOT Relaunches Air Consumer Website

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Bookings taken before 29th March.

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Also, this fantastic fare of £495.31 is also available on BA.com!

looks like its just from london at the moment no manchester yet ??

ye ha virgin manchester now on 528 or 498 with air miles

Maybe check with Newmont travel or try the Jamaican forum.

on 16th april2014 dates flexable 1week either way

staying for four months

email; [email protected]

This post is from last year ......

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• How to get to Jamaica

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As one of the Caribbean’s most visited islands as well as a regional transport hub, Jamaica is well served by direct flights from North America, the UK and other parts of Europe. Most visitors buy packages that include flight, accommodation and airport transfers, but there are plenty of good flight-only deals available. The majority of airlines fly into Montego Bay, and some also land at Kingston – more convenient if you’re heading for Port Antonio or the Blue Mountains.

Flights from the UK and Ireland

Flights from the us and canada, flights from australia and new zealand, agents and operators.

Airfares always depend on the season , with the highest prices around December to mid-January, when the weather is best, and during the summer school holidays (July to early Sept). Fares drop during the “shoulder” seasons – November and mid-January to April (excluding Easter) – and you’ll get the best prices during the low season: May, June and mid-September to November.

From the UK , Air Jamaica, British Airways and Virgin have direct flights to Montego Bay and Kingston from London Gatwick (9hr). Average high/low season scheduled fares are £950/750, though special deals can bring fares down to the £450 mark. Your best bet for deals with these airlines are Caribbean specialist agents such as Newmont Travel, who often have cheaper fares than those offered by the airlines themselves.

Booking a charter flight can cut costs, with an average fare of around £500 and occasional deals for as low as £300; charter airlines’ flight and accommodation packages also represent great savings. Charter operators currently offering flights to Montego Bay are First Choice, from Gatwick, Birmingham and Manchester; Thomas Cook from Gatwick and Manchester; and Thomson from Gatwick.

As there are no direct flights to Jamaica from Ireland , the easiest way to get to Jamaica is to travel to the UK and take a direct flight from there.

The popularity of all-inclusive package holidays means that the majority of visitors fly to Jamaica with a charter airline. However, there are also plenty of daily direct flights from many parts of the US, though Canada is not as well served.

Flying time from the US varies enormously. The flight from Miami to Montego Bay only takes 1 hour 25 minutes, making the city the main US departure point to Jamaica, while from New York, flying time is 3 hours 20 minutes. Caribbean Airlines (carribbean-airlines.com) – which took over Air Jamaica in 2010 and now acts as the country’s national airline – has an extensive timetable of direct flights, with services to Montego Bay and Kingston from Fort Lauderdale (1hr 43min), Orlando (2hr), New York (3hr 20min) and Toronto (4hr). Their high- and low-season fares to Montego Bay average US$600/300 (plus taxes) and there are often especially good special deals available during the summer months.

In addition, a number of budget carriers offer very competitive fares. No-frills round-trip flights from Fort Lauderdale to Montego Bay and Kingston with Spirit (spirit.com) start from as little as US$99 plus taxes. Jet Blue ( jetblue.com ) fly from New York to Montego Bay and Kingston from $230 plus taxes, with connections from numerous US cities including LA, Phoenix and Chicago. A number of other US airlines also fly direct to Jamaica: American Airlines (aa.com) from Miami to Kingston; United (united.com) from Houston and New York to Montego Bay and Kingston; Delta (delta.com) from Atlanta and New York to Kingston, and from Atlanta, New York, Memphis, Detroit, Washington, Minneapolis and LA to Montego Bay; and US Airways ( usairways.com ) from Boston, Charlotte and Philadelphia to Montego Bay.

From Canada , WestJet ( westjet.com ) and Air Canada ( aircanaada.com ) have direct flights from Toronto to Kingston and Montego Bay (both around 4hr); high/low season fares average Can$900/500. Travelling from other parts of Canada, you’ll have to fly first to either Toronto or to a regional hub in the US before taking a connecting flight to Jamaica.

There are no direct flights from Australia or New Zealand to Jamaica; the best option is to fly to the US, the UK or Europe (Italy or the Netherlands) and pick up an onward connection. The least expensive and most straightforward route is via Los Angeles. Expect to pay around NZ$1820 from Auckland and Aus$1920 from Sydney to reach Jamaica, with an average flying time of around 44 hours.

Caribbean Airlines US 1 800 920 4225, caribbean-airlines.com . All-inclusive or package holidays. Offers occasional good specials.

Caribbean Destinations Australia 03 9813 5258 or t 1800 354 104, caribbeanislands.com.au. Themed holidays to Jamaica and the Caribbean, based around everything from cricket to festivals.

Caribbean Journey US 1 866 236 1924, caribbeanjourney.com . Caribbean specialists offering all-in packages, weddings and holidays.

Caribtours UK 020 7751 0660, caribtours.co.uk . Long-established, fairly upmarket company offering all types of trips and plenty of personalized advice.

Dragonfly Expeditions US 1 888 9 WANDER, dragonflyexpeditions.com . A well-run, energetic company featuring interesting holidays in western Jamaica with an eco-tourism slant.

First Choice UK 0870 850 3999, flights.firstchoice.co.uk . Cheap charter flights and package holidays.

Newmont Travel UK 020 8920 1155, newmont.co.uk . Caribbean flight specialist that’s been around for years and offers some excellent deals; worth trying before any others.

North South Travel UK 01245 608 291, northsouthtravel.co.uk . Friendly, competitive travel agency, offering discounted fares worldwide. Profits are used to support projects in the developing world, especially the promotion of sustainable tourism.

Sackville Travel UK 0207 326 7676, sackvilletravel.com . Caribbean specialists offering cheap charter and scheduled fares.

See Jamaica Cheaply Jamaica 1 888 254 0637, 210 507 5997, seejamaicacheaply.com . Jamaica-based agent representing an excellent selection of hotels and guesthouses islandwide.

Sunbird Tours UK 01767 262522, sunbirdtours.co.uk . Birdwatching specialists offering eight-day trips to Jamaica covering all the top spots.

Thomas Cook UK 0844 879 8442, thomascook.com . Inexpensive flight and accommodation packages, with hotels in all the big resorts, and flight-only deals too.

Thomson UK 0203 451 2688, www.tui.co.uk . No-frills budget flights and package deals.

Wings Birding Tours US 1 866 547 9868, wingsbirds.com . Specialists in birding holidays, offering eight-day trips to Jamaica.

The Rough Guides to Jamaica and related travel guides

In-depth, easy-to-use travel guides filled with expert advice.

Travel advice for Jamaica

From travel safety to visa requirements, discover the best tips for traveling to Jamaica

• Eating and drinking in Jamaica
• Shopping tips for Jamaica
• Sports and Outdoor activities in Jamaica
• Travel Tips Jamaica for planning and on the go
• Culture and Etiquette in Jamaica
• Getting around Jamaica: Transportation Tips
• Best time to visit Jamaica

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written by Andy Turner

updated 26.04.2021

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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.ork.uk/ATOLcertificate