post office domestic travel insurance

Domestic Travel Insurance

About Domestic Travel Insurance

If you're travelling within Australia, our domestic policy is the easiest way to protect your luggage, car hire and travel plans. You can also add optional cover, including:

• Increase your single item limit for personal effects
• Increase your rental car excess cover
• Add cover for winter sports
• Add existing medical conditions cover

COVID-19 benefits for domestic and international plans 1,3

• Get a quote in minutes
• Great value international and domestic plans
• From comprehensive to basic cover, you choose which benefits matter most
• 24/7 support means help is only a phone call away
• Reduce your premium with variable excess

Frequently asked questions

1  Medical and dental cover will not exceed 12 months from onset.

2  Sub-limits apply.

3  Limits, sub-limits, conditions, exclusions and fees apply.

Policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) is the distributor of Australia Post Travel Insurance and is an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551). Travel insurance products are underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Consider your financial situation, needs and objectives and read the relevant Product Disclosure Statement and Target Market Determination before deciding to buy this insurance. For more information on these products, please contact us on 1300 728 015, email [email protected]

Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.

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Insurance & Extra Services

Add proof of mailing & delivery, signature services, & more.

Get extra protection for your special envelopes or packages. Learn about the insurance and extra services we offer: some are included for free, and others are available for a fee.

• Protect valuable shipments and get peace of mind with additional insurance, signature-required delivery, and other add-ons.
• Keep proof of when you mailed your items and know when your items are delivered safely to the correct recipient.
• In some cases, you can order or print the extra service forms you need online.

Order Forms & Labels Extra Services Pricing & Fees

Extra & Included Insurance

Standard shipping insurance.

You can purchase insurance coverage for your mailpieces for up to $5,000 in indemnity to protect against loss or damage. Insurance fees are based on the item’s declared value. There are limitations for insuring some products and certain items.

Mail Insured for more than $500

• The recipient may be required to show an acceptable primary ID before USPS will deliver the mailpiece.

See Acceptable IDs & Restrictions

Important Links

About Insured Mail Insurance Exceptions Nonpayable Claims

Insurance coverage only covers the actual value of mail contents. You may purchase up to $5,000 indemnity coverage in person at a Post Office or online.

The price is based on declared value, starting at $2.75.

Insured Mail Fees

Priority Mail Express & Priority Mail

Priority Mail Express ® and Priority Mail ® services include up to $100 of insurance in the price. For more valuable shipments, additional coverage is usually available.

Qualifications

Priority Mail Express and Priority Mail domestic shipments must have an applicable USPS Tracking ® barcode to qualify for included insurance. Priority Mail insurance is not included when you purchase it along with certain extra services.

Priority Mail Express Insurance Details Priority Mail Insurance Details

Priority Mail Express Delivery

Keep your postmarked mailing receipt and proof of value of your shipment in case you need to file a claim. When your mail item is lost, you should file a claim no later than 60 days from the date of mailing. If your item is damaged or missing contents, you should file a claim immediately but not later than 60 days from the date of mailing.

Payable Claims Nonpayable Claims Proof of Value General Filing Instructions Priority Mail Express Claims

USPS Ground Advantage

USPS Ground Advantage ™ service includes up to $100 insurance in the price. For more valuable shipments, additional coverage is usually available.

USPS Ground Advantage domestic shipments must have an applicable USPS Tracking ® barcode to qualify for included insurance.

USPS Ground Advantage Insurance Details

USPS Ground Advantage Claims

Proof of Mailing & Delivery

Usps tracking ®.

Provides tracking updates as an item travels to its destination, including the date and time of delivery or attempted delivery.

• Available online or at your Post Office depending on the mail class.

Certified Mail ®

Prove you sent it. See when it was delivered or that a delivery attempt was made, and get the signature of the person who accepts the mailing when combined with Return Receipt.

• Purchase at your Post Office.
• Present for mailing to a Postal employee if a postmarked sender’s receipt is requested.
• Combine with Return Receipt to get an electronic or physical delivery record showing the recipient’s signature.

Return Receipt

Get an electronic or hardcopy delivery record showing the recipient’s signature.

• Purchase at a Post Office depending on the mail class.
• Available with Priority Mail Express using only PS Form 3811 (54 KB) .
• Electronic Return Receipts are not available to APO/FPO/DPO addresses or to certain U.S. territories or possessions, or Freely Associated States.
• $3.65 for mail receipt
• $2.32 for email receipt

Certificate of Mailing

Show that you sent the item when you say you did. This official record shows the date your mail was presented to USPS for mailing.

• Only available at your Post Office.
• Available only at the time of mailing.
• Don’t lose your certificate. The Postal Service ® does not keep a copy.
• Use PS Form 3817 or PS Form 3877 only.

$2.00 Form 3817 (20 KB)

Signature Confirmation ™

Find out information about the date and time an item was delivered or when a delivery attempt was made. Add security by requiring a signature. USPS keeps a delivery record, which you may request via email, fax, or mail.

• Purchase online or at your Post Office depending on the mail class.
• Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
• Use with any service except USPS Marketing Mail ® and Adult Signature Services.
• Before delivery, the recipient must show an acceptable primary ID with a clear photo.
• $4.15 at a Post Office
• $3.50 paid online

USPS Tracking Plus ®

Purchase extended tracking history for your item and receive a USPS Tracking Plus Statement via email upon request. Get access for up to 10 years.

• Purchase online through USPS Tracking ® .
• Available for: Priority Mail Express ® , Priority Mail ® , USPS Ground Advantage ™ , Parcel Select ® Non-presort, Library Mail, Bound Printed Matter, Media Mail ® , First-Class Mail ® (letters and flats)*, USPS Marketing Mail ® parcels*, and USPS Marketing Mail Nonprofit parcels*

*With purchase of a trackable extra service

Price starts at $0.99

Valuable Items

Registered mail.

Get maximum security for your valuable items. Registered Mail ® items can be insured for up to $50,000 at your Post Office ™ location.

• Purchase at your Post Office or through your Rural Carrier.
• Regardless of how you purchased the service, present Registered Mail items for mailing to a Postal employee.
• Receive a mailing receipt, and upon request, electronic verification that an article was delivered or that a delivery attempt was made.

Price starts at $16.80

Hold For Pickup

Customers can pick up valuable and perishable merchandise at a designated Post Office.

• USPS will hold packages for up to 15 days, depending on the service selected (5 days for Priority Mail Express ® ).
• Customer is notified by email that a package is available for pickup.
• The addressee must show an acceptable primary ID with a clear photo.

Signature Services

Restricted delivery.

Specify the person who can sign for and receive your item. Must be purchased in combination with another extra service as follows: Certified Mail, Collect on Delivery (COD), Insured Mail (over $500), Registered Mail, or Signature Confirmation.

• USPS may request a primary ID with a clear photo for the addressee or the person authorized to sign for and receive your item.
• Certified Mail Restricted Delivery $11.65
• COD Restricted Delivery $6.90
• Insured Mail Restricted Delivery $6.90
• Registered Mail Restricted Delivery $6.90
• Signature Confirmation Restricted Delivery $10.40 (electronic) / $11.05 (retail)

Adult Signature Required

This service requires the signature of an adult age 21 or over at the recipient’s address. You’ll get delivery information, as well as the recipient’s signature and name.

• Add this service to your qualifying online label purchase.
• Not available for purchase at Post Office locations.

See Acceptable IDs & Restrictions Adult Signature Required Details

Adult Signature Restricted Delivery

With this service, your item is delivered only after the addressee or their authorized agent verifies their identity, proves that they’re 21 years of age or older, and signs for it.

See Acceptable IDs & Restrictions Adult Signature Restricted Delivery Details

Collect on Delivery (COD)

Let your customers pay for merchandise and shipping when they receive the package. You also get insurance coverage up to $1,000 based on amount to be collected or amount of insurance coverage desired, whichever is higher.

• Purchase at a Post Office, or through your Rural Carrier, depending on the mail class. Present COD for mailing to a Postal employee.
• COD service provides the mailer with a mailing receipt.
• Not available for international shipments, APO/FPO/DPO locations, and certain Freely Associated States.
• The recipient may pay the COD charges via cash, personal check, or money order payable to the mailer (accepted by the USPS employee after the recipient presents an acceptable primary ID with a clear photo).

Price starts at $10.80

Other Services

Usps label delivery service.

Request USPS Label Delivery service to get physical outbound labels delivered for a fee. Businesses can also request physical labels for their customers.

• Available through enhanced Click-N-Ship ® service to USPS.com personal and business account holders.
• Also, available to business account holders through USPS Web Tools ® APIs .
• Available for Priority Mail Express ® , Priority Mail ® , and USPS Ground Advantage ™ services. For businesses, Priority Mail Express Return, Priority Mail Return ® , USPS Ground Advantage Return, Parcel Select ® , and Parcel Return services are also available.

$1.25 (per label)

Compare Add-On Services

Use the below chart to see whether an add-on is already included in the price of your chosen mail/shipping service or if it's available for a fee.

1. Insurance coverage is provided against lost, damage, or missing contents and is limited to a maximum liability of $100 when the pieces bear an Intelligent Mail package barcode (IMpb) or USPS retail tracking barcode and the mailer pays retail or commercial prices. For more details, see the Domestic Mail Manual Section 503.4 . Back ^ 2. Form 3818 by mail only. Back ^ 3. When purchased at the time of mailing with Certified Mail, COD, insurance (for more than $200), or Registered Mail. Restrictions apply. Back ^ 4. Available with USPS Marketing Mail packages when bulk insurance (for more than $200) is purchased at the time of mailing. Back ^ 5. When purchased at the time of mailing with COD or insurance (for more than $200). Back ^

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How Travel Insurance for Domestic Vacations Works

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You’ve probably heard of travel insurance, which promises to cover you if things go awry during your vacation. This perhaps seems obvious when you’re traveling overseas, but unexpected travel disruptions can happen when you travel domestically, too.

Let’s look at travel insurance for domestic vacations, what it covers and credit cards that’ll cover you during your trip.

Types of travel insurance

There’s more than one kind of travel insurance, including health coverage, trip interruption and rental car insurance. Depending on how you’re traveling, you likely won’t need every type of insurance, but here are the kinds you can generally expect to see:

Trip interruption insurance. This insurance will reimburse you for expenses incurred during a delay or interruption while traveling.

Trip cancellation insurance. This type of insurance will refund your costs if your trip is canceled for a covered reason. 

Lost luggage insurance. This insurance will reimburse you for the items you have to repurchase when your bags are lost.

Rental car insurance. This type of insurance protects you while you're using a rental car.

Health insurance. Travel health insurance can differ but may include emergency medical and standard care coverage.

Cancel for Any Reason insurance. As the name suggests, this insurance allows you to cancel for any reason and receive a refund.

Accidental death insurance.

Emergency evacuation insurance.

» Learn more: Common myths about travel insurance and what it covers

Can you buy domestic travel insurance?

So, is it possible to get travel insurance for a domestic U.S. trip? The short answer is: Yes, you can. The longer answer is: Yes, but not all types of coverage may be available to you, and you may need to meet certain requirements to qualify.

For example, the travel insurance offered by the Chase Sapphire Reserve® requires that you be at least 100 miles away from home before its emergency evacuation and transportation benefit kicks in. Your trip must also be at least five days long but no longer than 60 days total.

Meanwhile, some providers of travel health insurance indicate that their coverage doesn’t work within the U.S. Instead, your plan will only work once you’re traveling internationally. This is true for the health plans offered by GeoBlue; those plans are limited to countries outside the U.S. and available only to people who already have a qualifying insurance plan.

» Learn more: How much is travel insurance?

Domestic travel health insurance

It’s possible to get travel insurance within the U.S. whether you’re looking for comprehensive coverage or simply a medical care plan. Companies such as Squaremouth collect quotes from a variety of insurance providers and allow you to compare them.

For example, we put in a search for a 32-year-old from California traveling within the U.S. The total trip cost was $1,999 and took place over two weeks during the summer.

Squaremouth returned results from 54 providers, with the lowest charging $20 total.

However, this plan doesn’t include medical insurance. To find policies that offer this coverage, you’ll want to use the filters next to the search results.

Including filters for domestic travel health insurance limits the total results, but pricing doesn’t change that significantly.

The policies shown will now include primary coverage, coverage for pre-existing conditions, medical evacuation and emergency medical. Even with all those options selected, the cheapest plan comes in at a relatively affordable $34.47.

For those unfamiliar with the terminology, primary insurance acts as the first payer for any claims you have. So if you visit a doctor during your trip, your primary policy will cover costs first. If that plan is exhausted and you also have secondary insurance, the secondary insurance can then pay off the rest.

It’s important to know the difference so you’ll be completely covered during your travels. Note, however, that if you don’t have primary insurance, any secondary insurance becomes primary.

» Learn more: Travel medical insurance: Emergency coverage while you travel internationally

Travel cards with domestic travel insurance

Interested in cheap domestic travel insurance? You won’t find anything cheaper than the complimentary travel insurance offered by many travel cards. We’ve already mentioned that the Chase Sapphire Reserve® has its own travel insurance benefits, but so do many other cards.

Generally, you don’t need to pay anything to be eligible for the travel insurance offered by these types of cards. Instead, you’ll simply need to charge the cost of the trip to your card and the insurance will be automatically activated. This is true whether you’re traveling domestically or internationally.

Here are a few cards that offer complimentary travel insurance:

Chase Sapphire Reserve® .

The Platinum Card® from American Express .

United℠ Explorer Card .

Hilton Honors American Express Aspire Card .

Capital One Venture X Rewards Credit Card .

Terms apply.

» Learn more: The best travel credit cards right now

Travel insurance for domestic vacations recapped

Hopefully we’ve answered the question: “Do I need travel insurance for domestic travel?”

The truth is, whether or not you opt to obtain travel insurance for your trip is going to depend on you. Some travelers have a higher tolerance for risk and are willing to forgo insurance while hoping things go the way they should.

Others may be more interested in being covered for events such as trip delay, emergency medical and rental car insurance.

Whatever you choose, compare quotes from multiple insurance providers to be sure you’re getting a policy that suits your needs. Otherwise, check out the complimentary travel insurance offered by a variety of credit cards to see whether their coverage limits fit your travel budget.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.

Your Complete Guide to Post Office Travel Insurance

Whether you’re planning a dream vacation abroad or simply visiting family in the country, unexpected events such as lost luggage, flight delays, or medical emergencies can ruin your trip. Comprehensive travel insurance can provide peace of mind and financial protection in the event that something goes wrong. In the United Kingdom, the Post Office provides competitively priced travel insurance policies that can be purchased online or in person. This article will explain what Post Office travel insurance offers, what it covers, how much it costs, how to purchase it, and whether it’s the best option for your next trip.

Table of Contents

What is the Post Office’s Travel Insurance?

Post Office travel insurance offers financial protection and assistance to UK residents before and during domestic and international trips. It covers the costs of emergency medical care, trip cancellations or delays, lost or stolen items, and other travel-related incidents. The Post Office collaborates with an established insurance provider to provide four levels of coverage based on trip duration:

• Single trip coverage for holidays of up to 120 days.
• Annual multi-trip coverage includes unlimited trips of 31 days or less.
• Long-term coverage for trips lasting between 31 and 550 days.
• Backpacker cover for extended trips up to 550 days for travelers aged 50 or younger.

The Post Office travel insurance plans are designed to be affordable while still providing adequate protection for the majority of holiday scenarios. Certain hazardous sports and activities may necessitate additional coverage for full protection.

What Does the Post Office Travel Insurance Cover?

Post Office travel insurance covers several standard categories with varying benefit limits depending on the plan selected. Here are a few of the main topics covered:

• Emergency Medical Expenses – Provides coverage for hospitalization, surgery, ambulances, prescriptions, and other medical expenses if you become injured or ill while traveling. This is the most important coverage to have internationally, where high healthcare costs are common.
• Cancellation or Curtailment – Reimburses prepaid travel expenses such as flights and hotels if you must cancel or shorten your trip due to illness, injury, death in the family, or other covered reasons. Allows you to recoup some of your lost money.
• Delayed or Missed Departure – Provides benefit payments if your travel is delayed for more than a specified number of hours due to covered reasons such as severe weather, strikes, equipment failure, or public transit delays beyond your control. Missed departure also includes additional transportation/lodging costs incurred as a result of issues that prevented you from arriving at the departure point on time.
• Personal Possessions and Baggage – Covers the cost of repairing or replacing items lost, stolen, or damaged while traveling, up to the specified item and benefit limits. Covers items such as luggage, clothing, jewelry, electronics, phones, valuables, and more, with some exceptions.
• Personal Money – Replaces stolen or lost cash, traveler’s checks, or money orders that were directly caused by a burglary, mugging, or robbery while on the trip. Provides additional security when carrying money for vacation purposes.
• Personal Accident – Provides a lump sum cash benefit if you die or lose limbs or sight as a result of an accident while traveling. Helps to mitigate tragedy during trips.
• Personal liability insurance covers legal fees and compensation if you cause accidental injuries to others or damage to their property while on a trip. Protects against third-party liability claims.
• Legal Expenses – Pays for legal consultation fees if you need to file compensation or damages claims against third-parties for events like: injuries/death of insured, hospitality contractual disputes like hotel/restaurant/car rental, issues around property damage/loss, or wrongful arrests during travels.

Aside from the core coverage sections above, Post Office policies may include additional benefits such as:

• Scheduled airline failure coverage
• Hijacking protection
• Pet Care Fees
• Home emergency reimbursement.
• Hospital Benefit Payments
• Golf Equipment Cover
• Replacement driver coverage.

The Post Office travel insurance aims to provide comprehensive protection suitable for the majority of common holiday scenarios. However, additional modules may be required for full coverage of certain high-risk activities.

How Much does Post Office Travel Insurance Cost?

As a general guideline, Post Office travel insurance costs around £9 for single-trip European coverage and up to £72 for worldwide coverage on longer annual multi-trip policies. However, costs can increase significantly when you consider:

• Worldwide coverage typically costs 50-100% more than European-only cover.
• Annual multi-trip policies are more costly than single trip coverages.
• Longer trip durations raise premiums.
• Older travelers pay higher than younger travelers.
• Adding additional modules increases costs.
• Pre-existing medical conditions incur significant costs.

To help estimate pricing more accurately, get an instant online quote based on your trip details and options. Prices vary greatly based on individual circumstances, so customized quotes provide the most accurate premium estimates.

Generally, Post Office travel insurance costs are very competitive in the UK market. The cost is reasonable when compared to similar plans from Provident Insurance, Swinton, LV, Saga, and other major providers. Those with pre-existing conditions can also compare quotes from insurers that specialize in high-risk cases, such as Freedom Insurance, InsuranceWith, and Staysure. In most cases, the Post Office plans provide comprehensive coverage at a reasonable cost.

How to Purchase Post Office Travel Insurance.

Purchasing Post Office travel insurance takes only a few minutes online or at a local Post Office branch.

Online Purchasing Process:

• Visit: www.postoffice.co.uk/travel-insurance.
• Click the “Start Quote” button.
• Answer basic travel questions.
• View quote and customize cover.
• Enter personal/medical information.
• Pay securely online with your card.

The online process is quick and easy, allowing you to purchase appropriate coverage 24/7 based on your specific travel plans.

In-Branch Purchasing Process:

• Visit the local Post Office branch.
• Discuss your needs with the staff.
• Select a suitable cover option.
• Complete the application form.
• Pay policy premium at the counter.

Purchasing cover in-branch allows you to discuss your specific needs with knowledgeable staff. They can recommend comprehensive products that are tailored to your specific trip needs.

Regardless of how you choose to purchase, the Post Office travel insurance plans provide dependable coverage for your travels at competitive rates. Their recommendation status from Defaqto, an independent researcher, adds to their quality coverage offering, which is suitable for the majority of holiday scenarios.

Is Post Office Travel Insurance right for you?

Finally, determining whether Post Office travel insurance fits your needs is based on a few key factors:

• Does your trip require global or European coverage?
• Is your trip duration appropriate for single, multi-trip, or long-stay policy structures?
• Does the included coverage have sufficient benefit limits for your risk tolerance?
• Can you cover any pre-existing medical conditions at a reasonable additional cost if necessary?

Does the price fit within your insurance budget?

If you can answer “yes” to these questions and obtain a suitable quote, Post Office travel insurance will most likely meet your protection requirements!

Many UK residents who plan regular vacations within Europe or elsewhere find that the Post Office travel insurance plans meet all of their needs. The coverage is comprehensive but reasonably priced, and it is backed up by a well-established national insurance partner.

Ultimately, obtaining travel insurance should relieve stress rather than add to it. Travellers can now enjoy peace of mind by purchasing quality coverage online or at trusted local Post Office branches, allowing them to focus on making the most of their upcoming adventures!

Getting caught without insurance while traveling can have disastrous financial consequences from minor mishaps. Post Office travel insurance provides strong UK-based protection, allowing you to explore the world with confidence. Their policies provide comprehensive coverage at reasonable prices for holidays of varying lengths and destinations. Understanding what Post Office insurance includes and excludes will allow you to determine whether it meets your needs before embarking on your next journey. The simple online quoting and purchasing process makes obtaining coverage an easy decision that adds security rather than hassles to your upcoming travel plans. 

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June 1, 2020

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Due to travel restrictions, plans are only available with effective start dates on or after

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Domestic Travel

Domestic travel can be just as exciting — and as challenging — as overseas trips. We'll help you pack your bags, protect your travel arrangements and explore new U.S. destinations.

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Travel Insurance for Domestic Vacations

If you're planning a Caribbean honeymoon or an African safari, travel insurance is a no-brainer. You know you need medical coverage, and you can't risk losing your travel investment if something goes wrong. But what about trips within the United States? These trips are usually less expensive, and you're typically covered by your own medical insurance but what about trip cancellation and trip interruption coverage?...

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Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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• Travel Insurance - FAQs

Help and support Travel Insurance FAQs

Common questions about our cover and optional add-ons.

• About our travel insurance
• Flight cancellations, delays and missed departures
• Medical Assistance Plus and Flight Delay Assistance Plus
• Gadget Cover optional add-on
• Claims, cancellations, renewals and complaints

Buying travel insurance 

Can i buy travel insurance at my local post office branch.

Yes, you can buy our travel insurance at over 3,800 Post Office branches. If your nearest branch can’t issue travel insurance, you can buy travel cover online . Or call 0330 123 3690 (1)

I don't live in the UK. Can I take out a Post Office Travel Insurance policy?

We’re sorry, but no. Our policies cover UK residents only (including those in the Channel Islands and Isle of Man).

My partner and I live at separate addresses. Can we still buy family cover?

Family cover is available on Post Office Travel Insurance single-trip and annual multi-trip policies.

It covers a person and their husband, wife, civil partner or Common Law Partner (who must be residing with them). It also covers any dependent, adopted or fostered children or grandchildren aged under 18.

Family cover is not available on our backpacker policies.

Is there an age limit for single-trip and annual multi-trip travel insurance policies?

There’s no upper age limit for single-trip policies. For annul multi-trip policies you need to be 75 or under.

Is there an age limit for backpacker travel insurance policies?

Yes, you must be aged between 18 and 60 years of age when your policy starts.

Backpacker policies are only available on our economy level cover.

Covid-19 cover and trip durations

Does post office travel insurance include coronavirus cover.

All new Post Office Travel Insurance policies include a degree of cover against Covid-19 related disruptions, such as cancellation, curtailment and medical costs in some circumstances.

You can find out more about what's covered for coronavirus on our policies on our travel insurance Covid-19 FAQs page.

We also offer a trip disruption cover option that provides protection in other scenarios. These include missed departures or changes in testing and quarantine rules.

How long can I travel for on my Post Office Travel Insurance policy?

It depends on the level of cover.

Policies sold from 31 March 2022 to 27 March 2024

Single-trip travel insurance covers you for trips of up to:

• 365 days (for persons aged up to and including 70 years)
• 90 days (aged 71 to 75)
• 31 days (aged 76 and above).

Annual multi-trip policies cover you for: 

• 17 days per trip (with economy and standard cover levels)
• 31 days per trip (premier cover).

If you pay the appropriate extra premium, this can be extended to:

• 31, 45 or 60 days (economy, standard) 
• 45 or 60 days (premier)

You can take as many trips as you like as long as you’re not away for more than 183 days in the policy year.

Our backpacker travel insurance policy covers you for trips lasting anything from 31 days to 18 months.

Policies sold from 28 March 2024

Trip durations for policies sold from 28 March 2024 are the same as for those sold before that date.

The maximum trip duration annual multi-trip policies will cover is 31 days. This can be extended to 45 or 60 days with optional trip extension upgrades.

How long must a UK trip be to be covered by my travel insurance?

For your Post Office Travel Insurance policy to cover you for trips in England, Scotland, Wales or Northern Ireland, the following rules apply.

• For multi-trip policies, 1 nights’ pre-booked accommodation must be in place, and can’t be a stay with family or friends, or your stay must be at least 100 miles from your home, or you must have at least 1 sea crossing

For example, if you fly from Scotland to Cornwall to stay with friends and family in their home or second home and your baggage was lost or damaged on the way it wouldn’t be covered. Similarly, if you have a second home of your own this doesn’t class as pre-booked.

This doesn’t apply to trips taken overseas, outside your country of residence.

Having flight problems?

This section covers flight disruptions that are not related to Covid-19. If your question relates to the impact of coronavirus on your trip and whether it’s covered, please check our travel insurance Covid-19 FAQs .

Are flight cancellations covered on my policy?

There’s no cover for flight cancellation on your Post Office Travel Insurance policy if you have not already started your trip. If the airline cancels your flight before you arrive at your departure point you should always discuss this with your airline or travel provider to see what options are available to you.

Regulation EU261

This is a regulation that protects passengers in the event of inconvenience caused by long flight delays or cancellations of European flights. It allows up to £520 compensation per passenger in the event of such disruptions.

Entitlements are only in force if the delay or cancellation is within the airline’s control and has not been deemed an “extraordinary circumstance.”

However, if you’re delayed at the airport on your outbound or inbound journey, several of our cover levels provide cover for the delay, any missed departure it causes and, if the delay is of a longer duration, abandoning your trip if you decide to do so. Please read the answers below for details.

What flight delay scenarios aren’t covered?

We will be unable to process claims for delayed flights if:

• You don’t arrive at your departure point in the recommended time for your scheduled departure
• You claim for delays having already made a claim for missed departure
• You’ve travelled against a non-essential travel advisory from the FCDO – and the cause of the delay is related to that advice
• You claim for a delay less than 4 hours
• You haven’t provided written confirmation from your travel provider of the duration of and reason for the delay
• You were aware of the strike/industrial action (or any other listed peril) prior to buying your travel insurance policy or booking your trip
• You haven’t provided any written confirmation of the vehicle breakdown/traffic delays

While at the airport my departure from the UK was delayed. Is that covered?

If you bought our standard, premier, max or extra cover levels, you’re covered if you arrive at the airport and your flight is delayed due to one of the following – including if this will impact a further connecting flight or flights to your final destination:

• Industrial action
• Bad weather not including anything listed as a natural catastrophe
• Technical fault of transportation including bird strikes
• Shortage of crew

If a flight you’re booked on is delayed for 4 hours or more for one of these reasons and you have a standard, premier, max or extra policy, you can claim for each 4-hour delay, up to a maximum of 12 hours, upon your return to the UK. Please check the policy wording for the delay benefit amount depending on the level of cover chosen.

If it’s a premier policy, you can also make use of Flight Delay Assistance Plus if you’ve registered for it. This means that, upon a delay of 1 hour or more, you can receive either a lounge access voucher or a £25 payment into your PayPal account. (For policies sold from 31 March 2022 to 27 March 2024 the amount was £50.)

All flights must be registered in advance. Please check your emails for confirmation and the link/web address needed to register your flights.

You must plan to leave enough time between arriving at your connection point and departing for the next leg of your journey, which should be at least the minimum time recommended for transfer by your transport provider.

If your flight delay totals 12 or more hours and you abandon your trip you can make a claim – see the question on abandoning your trip below.

What if delayed departure leads to me abandoning my trip?

If you’re a standard, premier, extra or max policy holder, we provide abandonment cover if you arrive at the airport and your flight is delayed by 12 hours or more due to:

If that happens, and you aren’t offered an alternative flight within 12 hours or provided with a refund, and you hold one of the cover levels listed, then cover is provided for your unused travel and accommodation costs.

This policy is designed to provide a refund of your unused travel and accommodation costs, at the point we are satisfied that these expenses cannot be refunded elsewhere. If your trip has been booked or paid for via one or more of the following, you must contact them to discuss a refund before claiming from us: a tour operator; an airline; any other travel, accommodation, or service provider; a credit or debit card provider or other payment providers such as PayPal.

There is no cover for delay or abandonment for trips taken solely within the UK

Am I covered if I miss a departure from the UK?

If you have our Standard, Premier, Extra or Max level cover and are delayed on your way to your departure point in the UK due to one of the following reasons, and this causes you to miss your pre-booked transportation (such as an outbound flight), we’ll cover it:

Delay or cancellation of public transport due to:

• Bad weather not including anything listed as a natural catastrophe 
• The vehicle you are travelling in is involved in an accident, breaks down, or is delayed by an incident that causes traffic jams or road closures
• The flight you are travelling on is diverted 

Please note:  Public transport includes flights

You’ll be covered up to the sum insured for either additional travel and accommodation costs to get you to your destination. Or, if the only reasonable alternative transport means you’ll lose more than 50% of your trip, you can claim for unused travel and accommodation costs.

Am I covered for travel delay outside of the UK?

You are at the airport abroad, and there is a delay in your flight leaving to return to the UK.

On Standard, Premier, Extra and Max policies, there’s cover if you arrive at the airport abroad and your flight back to the UK is delayed or cancelled due to:

• Mechanical fault of transportation including bird strikes

If you’re delayed by at least 24 hours beyond your original return date, there is cover for additional transport costs to return you home when these aren’t paid for by your travel provider, up to the limit for your level of cover.

We’ll pay a delay benefit for each full 4-hour delay up to a maximum of 12 hours for the sum insured for your level of cover.

If your trip has been booked or paid for via one or more of the following, you must contact them to discuss a refund before claiming from us: a tour operator; an airline; any other travel, accommodation, or service provider; a credit or debit card provider or other payment providers such as PayPal.

Am I covered if I miss a departure from outside the UK?

What if you are delayed on your way to the airport abroad and miss your pre-booked return flight home, or you have no travel documents and are delayed in obtaining them, so are unable to make your flight?

If you are delayed on your way to the airport and subsequently miss your return flight home, stranding you abroad, for  Standard, Premier, Extra and Max policy holders, we provide cover for delay or cancellation of public transport due to:

We’ll also cover if you’re delayed travelling home if:

• The vehicle you’re travelling in is involved in an accident, breaks down or is delayed by an incident that causes traffic jams or road closures
• Your flight gets diverted
• Your travel documents are lost or stolen while you’re outside the UK

Please note: Public transport includes flights

You’re also covered if you arrive at the airport and a delay to your flight for one of these reasons will impact a further connecting flight/s to return back home to the UK.

You must have a pre-booked return journey for cover to apply. And you must plan to leave enough time between arriving at your connection point and departing for the next leg of your journey, which should be at least the minimum time recommended for transfer by your transport provider.

Medical Assistance Plus

Does my policy include medical assistance plus.

If you bought your Post Office Travel Insurance on or after 3 July 2023 it includes Medical Assistance Plus.

How much does Medical Assistance Plus cost?

Nothing. Medical Assistance Plus is included in all policies sold from the 3 July 2023, no matter the type or level of Post Office Travel Insurance you’ve purchased. It applies whether you bought your insurance on the Post Office website, in branch, via our contact centre, on the app, or even through a comparison website.

How do I access the Medical Assistance Plus service?

Within 48 hours we'll send you an email with a unique link to launch the service. This has all of your details. Just enter your date or birth to validate and the service will launch for you.

If you’re traveling within 48 hours of purchase you can launch the service directly from our Medical Assistance Plus page on the Post Office website, then choose to continue in browser or open in app on your mobile device.

As an extra reminder, we’ll also send you a reminder SMS message the day before you travel (for single-trip and backpacker insurance) or the day before your start date of your policy (for annual multi-trip insurance). This will include links to launch the Medical Assistance Plus service.

What illnesses and situations can I use Medical Assistance Plus for?

Medical Assistance Plus is for outpatient medical care only. This includes any non-emergency medical services, including:

• GP (general Practitioner)
• Orthopaedist
• Paediatrician
• Gynaecologist

If an online or in-person consultation concludes that in-patient care is required, your medical case will then be handed over to the Emergency Medical team in the UK to be managed for wherever you are.

When shouldn’t I use the Medical Assistance Plus service?

If you require immediate emergency care, you should go directly to a hospital or an emergency clinic.

You can get further support by calling our emergency medical assistance line any time, 24/7.

If your policy number starts with TA or TC call 0208 865 3074 . If you’re calling from abroad dial 44 in place of the first zero.

There is no cover for trips taken within the UK.

Are there any limitations to the service?

This service is not available for trips taken in the UK, only for international travel. The service allows up to 3 separate medical events per person and for each medical event up to 3 appointments per person listed on the policy.

I’m having trouble registering my policy for the service. What should I do?

If you’re having difficulty registering your policy, please check:

• Your policy number is entered correctly
• You’ve entered all the verification details needed

If you’re still having trouble, please go to the “Contact us” section in the app. Here you can get help from our customer care team.

How can I contact Medical Assistance Plus customer support?

The customer care team is available 24 hours a day, 7 days per week, 365 days per year and offers multi-lingual support.

The customer care team can provide assistance via phone, email, WhatsApp, and live chat – available online or via app.

What languages can I receive my medical care in?

The global network has over 20,000 doctors in 75 countries, including the most popular destinations such as the US, UK, France, Germany, Italy, China, Japan, Canada, India, Australia, New Zealand, Israel, Thailand, and Nepal.

The doctors in the network speak a wide range of languages, so travellers can find one locally who speaks either their native language or one in which they are comfortable conducting a consultation.

When browsing for doctors in the app, simply filter your search by your preferred language. When scheduling video consultations, you can also select your preferred language when you make the appointment request.

If you’re unable to find a doctor who speaks your preferred language, please head to the “Contact Us” section in the app to get assistance from our customer care team.

Will I have to pay for any support or treatment I receive while I'm away?

No, Medical Assistance Plus is covered by your Post Office Travel Insurance policy. There are no upfront fees or extra payments required. You automatically get access to Medical Assistance Plus, no matter what type or level of insurance you’ve purchased from us. All appointment charges are covered by your travel insurance policy under Medical Assistance Plus. You won’t need to pay any excess fees for this service. For any online appointments or where the appointment was held at your accommodation, where a prescription is issued, you’ll need to pay for any medication and claim upon your return home.

No excess will be applied for any prescription charges. If your appointment takes place at a clinic and they have a dispensing chemist, you won’t need to pay for your prescription and all charges will be covered by your policy at the point of appointment.

If there’s no dispensing chemist at the clinic, you’ll either be given a prescription or the prescription will be sent to a chemist by the treating doctor and you’ll need to pay for any medication and claim upon your return home.

If your medical situation needs to be handed over from an outpatient case to an inpatient case and requires hospital admission, you will be handed over to our emergency medical assistance team in the UK. For any inpatient cases, no excess will apply.

Is my electronic prescription valid anywhere in the world?

You’ll be able to check with your doctor if they can prescribe a valid prescription in your current location. Make sure with the selected doctor before your consultation if they can provide a prescription based on your electronic prescription.

There’s no cover for trips made in the UK and you should see your GP practise you’re registered with in the UK for any appointments or prescriptions.

Flight Delay Assistance Plus

Registering your flights, how do i register a flight.

We'll send you an email with details of how to register for the service online as soon as you buy our premier travel insurance. If you arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack.

To register your flight you’ll need to set up self-service for your account and add your flight details there.

Can all flights be registered?

Flight Delay Assistance Plus is built to track almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly. You can register any flight where the airline accurately reports the announcement to FlightStats. If you try to register a flight that does not meet these conditions, the system will inform you of this and you will not be able to register.

Where the flight is departing from an airport with a lounge that's part of the  LoungeKey network you’ll be offered the choice of a lounge voucher, or PayPal payout in the event of a delay Not every airport has a lounge and if this is the case the PayPal option will be selected for you.

Can I register more than one person?

Yes, you can include up to four additional passengers who are named on your Post Office Travel Insurance policy when you register. Make sure the names you register match exactly those included on your flight booking or boarding passes and travel insurance.

Why has my flight registration failed?

Registering your flights could fail for two reasons:

• You’re attempting to register less than 24 hours before your scheduled departure time
• Not all airlines provide timely and accurate flight tracking data which is necessary for us to trigger compensation and issue your benefit

As such, we restrict registrations for airlines that do not provide reliable tracking data. This is done to ensure the best possible experience for customers.

Can I cancel a flight registration?

Yes, you can cancel a flight registration up to two hours before your scheduled departure time. Please do this via the link in your registration confirmation email.

LoungeKey lounge access

What is loungekey.

It's a global network of  over 1,100 airport lounges .

How will I know if free lounge access is available to me?

During your flight registration you’ll be provided with the lounge access option at the "Select Your Benefit" stage. If you have selected this option and a qualifying delay is met, we'll send an SMS text and email message with a PDF voucher attached, so you'll need a mobile device with you that can accept them. These messages are sent if:

• You register the flight online at least 24 hours before its scheduled departure time
• There's an announcement about a minimum one-hour delay (either a single delay or an accumulation of multiple shorter delays amounting to two or more hours)
• You selected lounge as your benefit option

How will I receive free LoungeKey access?

You'll need a mobile device that can receive SMS texts and emails with PDF attachments. If your flight's delayed by one hours or more, we'll automatically send you:

• A text notification, which includes a link to your PDF LoungeKey voucher
• An email with a PDF attachment containing your free LoungeKey voucher
• The SMS and emails will also contain the vouchers for any other passengers you registered

Please see our  terms of use .

How do I find the lounge at the airport?

We'll let you know how to locate your lounge when we email your access information. The voucher itself will also contain a link to the lounge finder and access information.

Other lounge access questions

Are children welcome in the lounges.

Not all lounges are open to younger passengers. You can check out the lounge policies at  your departure airport .

Why can't I gain access to a lounge?

There are a number of reasons why you might not be able to access a lounge, even if you have a valid voucher:

• If the lounge is closed when the delay occurs – during the night, for instance
• If the lounge is at full capacity
• If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher
• If you or a member of your group doesn't meet the lounge terms and conditions, such as dress code or minimum age

How can I find out about lounge policies and other services?

Although lounges at different airports have their own policies and services, most have free Wi-Fi. Discover more about the lounge at your departure airport.

About PayPal

What is paypal.

PayPal is a payment platform for payments and money transfer. It’s a secure way to send and receive money online.

PayPal allows any individual with an email address to securely send and receive payments online without having to enter your financial details.

You can use PayPal to shop online, or to send money quickly to anyone with an email address or transfer money to your bank account. You can also use PayPal on the high street where the number of shops accepting PayPal is growing.

Once you’ve linked your card or bank account to your PayPal account, you won’t need to provide all of your card details every time you shop online. PayPal remembers all your financial details, so you don’t have to, and they do not share them with sellers.

PayPal is available worldwide and in all major currencies.

How does PayPal work?

If you’ve selected PayPal as your benefit during the registration journey, in the event that you experience a qualifying flight delay, we’ll compensate you with a PayPal payout to use at your leisure.

We’ll pass your email address to PayPal, who will then instantly credit your wallet with your compensation.

If you don’t have a PayPal account linked to the email address you used for registration, PayPal will send you a link to register for an account.

Do I need to have an existing PayPal account?

You don’t need to have an existing PayPal account. A wallet will be credited with your compensation and an email will be sent to you with a link to PayPal to register and create an account. Your PayPal account will need to be linked to the email address you used to register your flight.

How can I get in contact with PayPal?

You can contact PayPal by text, email, on the phone or via the PayPal help page .

About PayPal payouts

How much will i receive.

We’ll provide a compensation payment of £25 per passenger into your PayPal account.

Will additional passengers receive a payout?

All eligible additional passengers that were registered will also receive a PayPal payout, but the payout will be made to the main customer.

Will I be notified before the PayPal payout is sent to me?

Yes, we’ll send you an email and SMS to let you know the PayPal payout has been issued.

What we share with PayPal

When will my information be shared with paypal.

We’ll pass your email address to PayPal when we trigger the PayPal payout request. 

What information will be shared with PayPal?

We’ll send PayPal the email address you used to register your flight. They will use your email address as the account to credit with the payout. PayPal will also send out communications to this address to confirm the payout.

Do you cover mobile or smart phones within a travel insurance policy?

Mobile and smartphones are covered under the personal possessions of our travel insurance policies up to £100.

If you need more cover for your phone, you could add our gadget cover add on for an extra premium and increase the cover up to £1,000 per policy for theft, damage or loss during your trip

Cover for mobile phones is now up to the single-article limit:

Economy: £150

Standard: £250

Premier: £400

If you need more cover for your phone, you could add our gadget cover add on for an extra premium and increase the cover up to £2,000 per person per policy for theft, damage, or loss during your trip.

What gadgets do you cover within the gadget cover extension?

Mobile phones, smart phones, tablets, computers, laptops, smart watches, drones, games (including handheld) consoles, all accessories of these items, plus wearable activity trackers. Cover is up to £1,000 per policy.

Mobile phones, smart phones, laptops (including custom-built), tablets, digital cameras, games consoles, video cameras, camera lenses, Bluetooth headsets and speakers, satellite navigation devices, e-readers, head/earphones, smart watches and wrist-worn health and fitness trackers. Cover is up to £2,000 per person, per policy.

Claims and emergency medical assistance

How do i make a claim on my travel insurance policy.

The easiest way is to make a claim online . It’s secure and available 24/7. There’s a handy checklist of everything you’ll need. And, for some claims, you’ll get a decision straight away. You can also call us 0333 333 9702 (1).

What should I do if I need emergency medical assistance while on a trip my policy covers?

Please call the emergency medical assistance line that’s correct for your policy as soon as possible. It’s open 24/7. The number to call is 0203 865 3074 .

How do I renew or cancel the renewal of my Travel Insurance policy?

When you buy an annual multi-trip policy, it’s your reassurance of continuous cover for all the trips you’ll take in a year. For reassurance that extends beyond that, your policy can be renewed automatically or manually. You can also make sure your policy doesn’t renew if you don’t need it to. Whatever you choose, we’ll write to you around 28 days before your current policy’s end date with details of any changes we’ll make should you wish to renew it and a quote for the next year’s cover.

Automatic renewal: if you buy an annual multi-trip policy, it will be set to renew automatically at the end of its term to keep you covered. If you prefer to opt out of this, you can do so then or any time during the policy. You can also turn auto renewal on later. Just call our contact centre. If you’ve declared medical conditions for anyone listed on the policy, it can’t be set to auto renew.

Manual renewal: if you’ve opted out of auto renewal, you can opt in manually later, such as when we send your renewal reminder or by calling our contact centre to set this up. It’s easy to renew through your online account or by calling our contact centre. If you miss the renewal date, you can still take out a new policy later. You’ll need to start a new quote, as the renewal quote is only valid until your current policy’s expiry date. This may also mean a gap in your cover until the new policy starts.

Turning off auto-renewal: if your policy’s set to renew automatically but you change your mind later, you can turn it off at any point during the life of the policy. You can do this yourself in your online account or call our contact centre team. If you’re within the last 8 days of your policy, you’ll need to call our contact centre to do so. The later you do this the greater the chance a renewal payment will be taken by the bank. If this happens before your renewal cancellation is processed, we’ll make sure your payment is refunded.

What if I have a complaint about my travel insurance?

For complaints about the sales literature or information about your policy, how it was sold to you on the phone or online, or the Medical Screening Service, please call 0330 123 1382 (1), e-mail [email protected] or write to:

Post Office Travel Insurance 67 Hope Street Glasgow G2 3AE

Please head any written correspondence 'COMPLAINT' and include copies of supporting material.

For complaints about a claim or assistance you received while travelling, please email [email protected] or write to:

Quality Department Collinson Insurance Services Limited Sussex House Perrymount Road Haywards Heath West Sussex RH16 1DN

If you’re still not satisfied or don’t get a final answer from us within eight weeks of us receiving your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS) for consideration. You can contact the FOS here:

Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR

Call: 0800 0234 567 or 0300 1239 123 (1) Email: [email protected]

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Need more help and support with travel insurance?

If you didn’t find what you need these other pages may help.

For emergency assistance, to make a claim, complaint or manage your policy online: Visit our travel insurance support page

For questions about the coronavirus cover on our policies: Visit our travel insurance Covid-19 FAQs page

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Post office travel insurance.

Traveling is an exciting adventure that offers numerous opportunities for discovery, exploration, and growth. However, like any journey, there are risks that come with it. That’s where travel insurance comes in. In this article, we’ll examine Post Office Travel Insurance, what it offers, and how it can benefit travelers like you.

What is Post Office Travel Insurance?

Post Office Travel Insurance is a type of insurance policy that aims to protect travelers from unexpected risks that may arise during their trip. These risks may include trip cancellations or delays, lost or stolen luggage or personal belongings, medical emergencies, and other incidents that can disrupt a traveler’s journey.

What are the Benefits of Post Office Travel Insurance?

Post Office Travel Insurance offers various benefits to travelers, including:

• Comprehensive coverage for a range of travel-related risks
• Flexibility and customizability to suit travelers’ unique needs
• A 24/7 helpline for emergency support
• Competitive prices and transparent policies

These benefits can help travelers enjoy peace of mind and confidence during their trip, knowing that they’re protected in case of unexpected events.

What Types of Travel Insurance Does Post Office Offer?

Post Office Travel Insurance offers various types of travel insurance policies, including:

• Single Trip Travel Insurance
• Annual Multi-Trip Travel Insurance
• Backpacker Travel Insurance
• Winter Sports Travel Insurance
• Family Travel Insurance
• Cruise Travel Insurance

Each policy caters to different types of travelers and their unique needs. For example, the Single Trip Travel Insurance is ideal for those taking a one-time trip, while the Annual Multi-Trip Travel Insurance is best for frequent travelers. The Backpacker Travel Insurance is designed for those taking an extended trip, while the Winter Sports Travel Insurance provides coverage for winter sports activities like skiing and snowboarding.

How Much Does Post Office Travel Insurance Cost?

The cost of Post Office Travel Insurance depends on various factors, such as the type of policy, the duration of the trip, the traveler’s age, and the destination. Typically, policies start from as low as £4.20 for Single Trip Travel Insurance and £42.00 for Annual Multi-Trip Travel Insurance, making Post Office Travel Insurance an affordable option for many travelers.

How to Buy Post Office Travel Insurance?

Buying Post Office Travel Insurance is quick and easy. Interested travelers can purchase a policy online, over the phone, or in selected Post Office branches. They just need to provide some basic information about their trip, destination, and personal details, and they’ll receive a quote and policy instantly.

Post Office Travel Insurance is a valuable investment for travelers who want to protect themselves from unexpected risks during their trip. With comprehensive coverage, competitive prices, and flexible policies, it’s a reliable option for many types of travelers. By choosing Post Office Travel Insurance, you can enjoy peace of mind and confidence during your adventures, knowing that you’re protected.

Post Office Travel Insurance: A Getting Started Guide from the Experts!

The Post Office is regarded as the largest retail network in the UK as well as the largest financial services chain that’s been there for more than 370 years. However, apart from that, the company also offers insurance products, one of which is the post office travel insurance.

In this article, we’re going to talk about everything you need to know which regard to this particular travel insurance. But before that, let’s have a look at the achievements of the Post Office regarding insurances.

What is the Post Office?

Post Office has been voted the “Best Travel Insurance Provider” for 9 straight years starting from 2006 to 2015. Apart from that, it also received the Silver award from the British Travel Awards in 2016 and 2017.

As a massive network, the Post Office offers a wide range of options when it comes to their insurance policies. One of them is the rudimentary budget cover through the Super Economy Travel Insurance. There’s also the Premier Plus policy which provides complete coverage.

Primary Insurance Policies Offered

There are three main types of travel insurance policies offered by the Post Office, namely annual multi-trip, backpacker travel cover, and single trip.

Let’s have a breakdown of each of these policies:

Single Trip

The single trip insurance will provide coverage depending on your age when you obtain your insurance policy. The Post Office website states that those who are below 71 will be covered 365 days per trip. Meanwhile, those who are 71-75 will be covered 90 days and individuals 76-85 are only covered for 31 days.

As the name implies, a single trip policy will cover for you if you plan to take a single trip in the near future.

Annual Multi-trip

The multi-trip policy allows you to spread your trip abroad using a voluntary add-on. You can receive coverage of around £10 million for a medical emergency. They also have a 24/7 medical emergency helpline available.

This policy is perfect if you plan to travel several times a year without having to go through the hassles of obtaining concealment every single time.

For the single and multi-trip policies, there are five different levels available.

Here’s a detail detailing these levels alongside other important details:

All of the levels come with a personal liability cover ranging from £1-3 million. However, the Super Economy comes with various extras like death, personal accident, personal money, hospital benefits, and passport cover.

Backpacker Travel

The backpacker travel insurance is designed for backpackers who are price aware. As such, the Post Office provides two coverage options for them: Economy and Super Economy.

The two policies will provide coverage for up to 18 months. Moreover, you can come back home 3 times within a span of seven days. However, you have to keep in mind that the coverage doesn’t apply if you’re in the UK.

This is often the best option if you plan an adventure trip as it covers you from sharks to safaris and more. The policy can be availed of by anyone between 18 and 60 years old. You can also avail of additional cover for business, cruise, golf, and winter sports and add any of them in the above policies but for an extra cost.

Other Policies Offered

Apart from the major insurance policies offered by the Post Office, there are also several other policies which are as follows:

This is perfect for individuals who plan to go on a golfing holiday . Through this policy, you can enjoy the following:

• Protection in case you can’t play due to injury or poor weather
• Coverage against injury personal liability cover and while playing
• Coverage for your golfing equipment against theft

Cruise Cover

If you plan to enjoy the luxury of a cruise, then this policy is for you. It protects you from any unforeseen risks that might come along with cruise holidays. It comes with the following features:

• Coverage for a delayed transport
• Coverage for damage or stolen evening dress
• Replacement of any lost or misplaced damaged

Winter Sports Cover

Winter sports do come with their own risks, but this policy will ensure that you can still have fun despite that. It comes with the following inclusions:

• 24/7 medical assistance
• Coverage for sports like ice skating and snowboarding
• Protection from any injuries
• Protection for a damaged or stolen equipment

Worldwide Cover

This policy ensures that you won’t suffer from any issues with your insurance when you go traveling around the world. It comes with the following features:

• Emergency repatriation
• 24/7 medical emergency helpline
• Replacement for lost or stolen documents
• Financial coverage for medical treatment in the event of injury or illness when traveling

Pre-Existing Medical Condition

Post Office’s coverage for a pre-existing medical condition ensures that you can get to have fun and enjoy life despite your condition. It includes the following features:

• Quick and easy repatriation
• Treatment monitoring
• Payment for any medical expenses while you’re traveling

Family Cover

This is the perfect policy if you plan to travel together with your policy. This will allow you to avoid any hassles that come with obtaining individual policies for each of your family members. It includes the following:

• Maximum of £10 million emergency medical coverage in the event of injury or illness while traveling
• Assistance during a vehicle breakdown missed departure or delayed public transport

Cost and Coverage

One of the main reasons why the Post Office travel insurance has managed to outdo most of its competitors in the market is its very cheap cost. In fact, it has the cheapest insurance quotes available on the market.

When it comes to coverage, Post Office covers all basic forms of coverage including property damage, comprehensive coverage, and bodily injury liability among others. However, you can also gain access to special kinds of coverages that are exclusive to Post Office travel insurance members.

These special coverages come in the form of emergency road service, rental reimbursement, and mechanical breakdown insurance.

Policy Exclusions

These are the general exclusions that apply to any of Post Office’s travel insurance policies:

• Claims due to war or act of terrorism
• Traveling for the purpose of receiving treatment overseas
• Traveling without heeding the advice of a medical professional
• Personal injury caused intentionally
• Taking part in an organized sports competition

Other Important Information about the Post Office Travel Insurance

• Apart from providing coverage for any personal injury or illness sustained while traveling abroad, the Post Office will also offer guidance, assistance, and advice regarding legal proceedings and obtaining proper compensation.
• When applying for any of their travel insurance policy, you can also choose to add an Excess Waiver. This will allow you to reduce your excess to zero, thereby removing the need to contribute to the cost of your claims. However, be prepared to spend an additional cost for this.
• Even though there are only a few travel insurance providers that cover business travel, the Post Office’s policy will provide coverage for business travel that can greatly help professionals abroad. This policy will provide coverage for emergency couriers, employee replacement, equipment hire, computer equipment, and business money. This is only optional.
• Not all optional cover types can be added to every policy type. Only the Cruise cover is applicable for the Premier and Premier Plus policies. Meanwhile, the Golf and Business cover is only applicable to Standard, Premier, and Premier Plus.
• Various holiday activities and sports will be covered by the Post Office under the Standard policy. However, riskier activities like sailing and jet skiing won’t be covered for any personal accident claims.

Are there any special policy rules for pregnant women who travel?

There are certain limitations for pregnant women who want to travel.

In line with the Complications of Pregnancy and Childbirth policy, coverage for pregnant women will only include the following:

• Ectopic pregnancy
• Emergency Caesarean sections and medically necessary termination
• Gestational hypertension
• Hydatidiform mole
• Hyperemesis gravidarum
• Placental abruption
• Placenta praevia
• Pre-eclampsia
• Postpartum hemorrhage
• Retained placenta membrane
• Stillbirths and miscarriage
• Premature births more than 8 weeks before the expected delivery date

Will the policy provide cover during a war or terrorist act?

Unfortunately, you won’t be covered for any terrorist act that doesn’t involve the use of chemical agents and nuclear weapons.

How many people are included in a family?

A family can either consist of a couple or a group consisting of up to 8 travelers.

It can also include a person with his/her partner, dependent children, and dependent grandchildren below 18 years of age. Keep in mind that you will have to pay the appropriate premium for this.

Wrapping Things Up

Post Office is one of the leading health insurance companies in the UK. With their wide range of travel insurance policies, you will be able to enjoy peace of mind as you go traveling into other countries.

The best part is, the policies offered by the Post Office are one of the most affordable options currently on the market.

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Should you get travel insurance for domestic trips?

A lot goes into planning a trip. From time spent creating the perfect itinerary to money spent on travel and lodging, you have a lot invested in everything going smoothly. But life doesn't always follow your plans. Should the unexpected happen, the last thing you need to add to your stress is worry over how you'll afford to make things right.

Travel insurance can cover you in a host of situations, from flight delays to lost luggage, potentially saving you thousands of dollars . But many people don't opt for it, especially if they're not planning on leaving the country. This can be a pricey mistake.

The notion that you don't need travel insurance when you travel domestically is a common travel insurance myth . In this article, we'll explore how travel insurance can protect you when you're traveling within your own country.

How much travel insurance coverage can you get? Check out your options here.

Here are three big reasons travel insurance is worth considering , wherever your travels take you.

You can't predict the future

When you travel, there are lots of things outside your control. Illness, weather, flight delays and more can disrupt your trip or prevent you from traveling altogether. In these situations, travel insurance can reimburse you up to 100% for a number of covered reasons .

"Unfortunately, many travelers have a basic misunderstanding of travel insurance — assuming it's for people who anticipate that they may need to cancel their trip," says Michelle Couch-Friedman, travel ombudsman and the founder of Consumer Rescue. "The truth is that travel insurance is to protect travelers from unanticipated events like illness, injury — even job loss — things that will prevent the insured from completing their trip as planned."

These things are more common than many of us would like to admit. Travel insurance can protect you from them no matter how confident you are in your plans.

Air travel can be messy

"People are accustomed to not getting travel insurance because historically they haven't needed it," says travel agent and full-time traveler Veronica Hanson. "Their own experiences have taught them over the years that insurance is a waste of money. If something went wrong, companies usually stepped up and made it right for the customer. These days are a whole different story. Infrequent travelers might not realize the chaos of the airline industry these days."

Since the upheaval of the COVID pandemic, airline delays have been in the news on a regular basis. Statista reports that in 2022, Southwest Airlines flights alone were delayed about 26% of the time. American Airlines, United Airlines and Delta Airlines delays ranged from about 16% to about 22%. 

"There is no guarantee that a confirmed seat on a plane will actually get you to your intended destination," says Hanson. "A leg of your journey mid-trip can be canceled without notice, which causes a ripple effect. Hotels are sticking to their cancellation policies, meaning travelers are paying for rooms they aren't able to get to because of delays or cancellations."

Start your search for the right travel insurance policy by comparing quotes here .

Travel is expensive

"Travel insurance is highly important, especially if you've laid out a significant amount of money for your travel endeavors," says Matthew Roberts, COO and co-founder of insurance aggregator service My Choice Financial. "With everything that's happening around the world, you'll never know what's going to happen next. Having travel insurance will help you recoup the money you spend due to unforeseen events during or before your trip."

When you forgo travel insurance, you're taking a chance that may prove disastrous. The cost of a policy can be well worth it when you consider how much you stand to lose.

"Over the years, I've seen firsthand the terrible repercussions when unexpected calamities befall travelers who have taken off on vacation without the protection of a comprehensive travel insurance policy," says Couch-Friedman. "I often receive pleas for help from consumers who have been blindsided by the loss of thousands of dollars invested in dream vacations that they failed to protect by purchasing travel insurance."

The bottom line

International trips aren't the only time travel insurance can be worth purchasing. You never know what could happen, from you or your traveling companions getting sick to the airline experiencing an all-too-common delay.

You can protect the money you've spent — and save yourself unnecessary stress — by purchasing travel insurance. You can even make it more affordable by choosing the right amount of coverage and checking out these tips to save on travel insurance .

To explore your travel insurance options, start by getting  a customized price quote here now .

Arrival and Departure: Moscow Airports, Train Stations, Buses

Flying to / from moscow.

If you take a domestic flight , it'll be either to / from Sheremetyevo 1 or Domodedovo airports.

The new and renovated Vnukovo airport serves mostly domestic flights (UtAir, Vladivostok Avia, flights to North Caucasus), as well as German Wings flights to/from Germany.

To get from the airports to the center of Moscow you can take Aeroexpress train, which is the fastest and easiest way to get to the city. A train ride takes about 35-40 minutes and costs about 500R (€8) one way. Tickets can be purchased on the spot or using Aeroexpress iPhone app.  You can also get a taxi from the airport . On average a trip to the center of the city takes about 1 hour (can be more during peak times and less in the night and on the weekends), prices start at €20 one way if you order a taxi through Uber or Yandex.Taxi. The problem is that there are many taxis outside and no designated waiting point, so if you don't speak Russian and don't have a Russian phone number it may be hard to coordinate with the driver. You can use one of the taxi desks at the airport (then you pay about €30 to €50 for a ride) or you can also order a transfer from the airport to any address in Moscow online through our site. We pass your orders to a reliable partner: they have English-speaking drivers, 24-hour customer support, and confirm within a few minutes.  

Sheremetyevo SVO Arrivals / Departures

Domodedovo (dme) arrivals and departures, arriving / departing with a train.

Schyolkovsky Bus Terminal, Moscow

That's the main bus station in Moscow located at the east of the city (25 mins by metro from the center). To read more about it, please, see Moscow Bus Stations page. 

• Moscow Airport Transfers
• Arrival and Departure: St. Petersburg Airport, Train Stations, and Bus Stations
• Rent a Car in Moscow and other Russian Cities

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War in ukraine, free and up-to-date :), transportation to and from moscow sheremetyevo airport, what is the distance from moscow sheremetyevo airport to the centre of moscow.

The distance to the centre of Moscow (Saint Basil’s Cathedral / Red Square) is 34 kilometres from South Terminal Complex and 42 kilometres from North Terminal Complex. Thus, terminals A and B are further away from the city. Travel time between the airport and the city centre is 1 hour and 5 minutes. Unfortunately, it can be busy on the roads and you should take into account a car journey that takes longer.

From SVO Airport to Moscow City centre by Taxi

City centre

Public transport

Train aeroexpress to moscow – buy tickets.

The fastest travel option between Moscow Sheremetyevo Airport and the centre of Moscow is the train Aeroexpress. You can get stuck in a traffic jam if you travel by car, taxi or bus, that won’t happen if you take the train. The Aeroexpress commutes between Belorussky Station in the city and the railway station at the airport, located on the south side of the airport at Terminal E. An automated people mover (APM) runs between this station and terminals A and B. The Aeroexpress departs every 30 minutes, travel time is 35 minutes.

From metro station Belorusskaya at Belorussky Station, you can travel by metro to the city centre and other parts of Moscow. The journey time from metro station Belorusskaya to metro station Teatralnaya close to Red Square is only 5 minutes.

Aeroexpress tickets The prices are listed below, an Aeroexpress ticket including a ride with the metro, tram or (trolley) bus costs 560 RUB, the price for a subway ticket is 55 RUB. You can buy tickets for the Aeroexpress at the stations, but it is cheaper to do this online. Please consult website and timetable Aeroexpress for more information.

SAVING TIPS: Tickets can be bought at the airport, but online it is easier and cheaper (450 RUB one way, 900 RUB return). A group ticket can be used by four people and costs 1,100 RUB for a single journey and 1,800 RUB for a return (valid for 30 days). The price is the same online and from the ticket machine. Aeroexpress trains run without stopping, besides you can use free WiFi aboard since early 2015.

Top 5 sights in Moscow

1. Red Square – free! 2. Moscow Kremlin 3. Saint Basil’s Cathedral 4. Moscow Metro Tour of 1.5 hours 5. Communist Walking Tour of 2 hours

Bus and metro to Moscow

It is more economical to travel by bus and metro to the centre of Moscow. Needless to say, taking a direct train is easier and faster. With bus 817 and bus 948 you can get in 35 minutes to metro station Planernaya (northernmost station metro line 7). With bus 851 and bus 949 it takes 25 minutes to metro station Rechnoy Vokzal (northernmost station metro line 2). The price of a bus ticket is 57 RUB or 80 RUB.

From both stations you can take the metro to the centre of Moscow, station Kuznetskiy Most for metro line 7 (travel time: 31 minutes) and station Teatralnaya for metro line 2 (travel time: 23 minutes). Metro station Kuznetskiy Most is a short distance from the world-famous Bolshoi Theatre. The total journey time is at least one hour. If the bus ends up in a traffic jam, the journey can take a lot longer.

Tickets for the subway priced 55 RUB are available from the ticket vending machines. You can also buy a day ticket (yediniy) for public transport in Moscow for 200 RUB, it is valid for 24 hours. During the night you can travel by bus H1 between the airport and the city every half hour. Please consult buses to and from Moscow Sheremetyevo Airport and  website Moscow Metro for more information.

“The metro stations with the most central location in Moscow are Okhotny Ryad (M1), Teatralnaya (M2) and Revolution Square (M3), at a short distance from Red Square, Kremlin and GUM.”

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Moscow Sheremetyevo Airport SVO

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Moscow Sheremetyevo Airport (SVO) Guide

Discover Moscow Sheremetyevo Airport (SVO), Russia's busiest hub, known for its striking Terminal D, inspired by the shapes of seagulls. This guide simplifies your travel through SVO, offering essential information for both newcomers and seasoned travelers. From flight details, terminal maps, to dining and shopping options, we ensure a seamless journey. Navigate SVO with confidence and make the most of your visit. For more insights into major airports, explore our Comprehensive Airport Guide .

Helpful Tips & Resources

Is Chashnikovo - Moskow Airport (SVO) airport a bit unfamiliar to you? Look no further than iFly.com for insightful tips and advice. Read on!

• Upon passing through security, go to the map of SVO's airport to navigate through the terminals, and view the restaurant, bars and shopping options as you head to your gate.
• Check here for info on lounges or clubs where you might be able to access via a day pass if you're not a member or flying in first class.
• At times, Chashnikovo - Moskow airport has changes to its airlines. Review the airlines that have scheduled flights from Moscow Sheremetyevo Airport SVO here.
• Waiting to pick up an arriving passenger? To see where the plane is, when its slated to land, and which terminal it will deplane, use the live flight tracker .
• Want to find the cheapest flight fare from SVO airport ? Compare multiple providers, check directly with airlines, and look into alternative airports.

Navigating SVO's Terminals

Moscow Sheremetyevo Airport has four main terminals: Terminal C, Terminal D, Terminal E, and Terminal F. Terminal D is the largest terminal with 22 gates, followed by Terminal E with 17 gates, Terminal F with 15 gates, and Terminal C with 9 gates. Major airlines such as Aeroflot, Delta, Air France, and KLM operate out of Terminal D, while Terminal E is mainly used by international airlines such as Emirates, Qatar Airways, and Turkish Airlines. Terminal C is used by low-cost carriers such as Pobeda and Terminal F is used for domestic flights.

When navigating the airport, it is important to pay attention to the signs and announcements as they will guide you to the correct terminal and gate. There are also shuttle buses that connect the terminals, which can be useful if you have a connecting flight in a different terminal.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

Moscow Airport has four main terminals: Terminal C, Terminal D, Terminal E, and Terminal F. The terminals are connected by a free shuttle bus service that runs every 20 minutes, 24 hours a day. The shuttle bus stops are located outside each terminal and are clearly marked. The bus ride between terminals takes approximately 10-15 minutes, depending on traffic.

If you prefer to walk, there are pedestrian walkways connecting all terminals. The walkways are well-lit and clearly marked, and it takes approximately 10-15 minutes to walk between the terminals. However, if you have a lot of luggage or are in a hurry, taking the shuttle bus is recommended.

Picking Up and Dropping Off Passengers

At the airport, passengers can be picked up and dropped off at designated curbside areas outside of each terminal. However, there are strict restrictions on curbside parking, and vehicles cannot be left unattended. Drivers are advised to use the airport's short-term parking facilities if they need to leave their vehicle for an extended period of time.

For those waiting to pick up passengers, the airport provides cell-phone waiting areas near each terminal. These areas allow drivers to wait in their vehicles until their passengers are ready to be picked up, without having to circle the airport or park in a curbside area. It is important to note that vehicles cannot be left unattended in these areas, and drivers must remain in their vehicles at all times.

Overall, Moscow Sheremetyevo Airport provides convenient options for picking up and dropping off passengers, while ensuring the safety and efficiency of airport operations.

Parking Facilities & Options

If you're flying out of Moscow Airport, you'll find a variety of parking options available to you. The airport offers both short-term and long-term parking in garages and lots located near each of the airport's four terminals: Terminal C, Terminal D, Terminal E, and Terminal F.

If you're waiting to pick up arriving passengers, there are cell phone waiting areas available at the airport. These areas are free to use and allow you to wait in your car until your party has arrived and is ready to be picked up.

Handicapped parking is available at all of the airport's parking facilities, with designated spaces located near the entrances of each garage and lot. If you require assistance getting to or from your car, you can contact the airport's assistance service for help.

If you're looking for a more economical parking option, off-airport parking lots are available near the airport. These lots offer shuttle service to and from the airport, and can be a great way to save money on parking fees.

Get details about SVO parking options and rates, along with more economical off-airport parking here .

Transportation Options

SVO Airport offers a variety of ground transportation options for travelers. If you prefer to drive yourself, car rental facilities are available at the airport. Major providers include Avis, Europcar, Hertz, and Sixt. You can find rental car counters in Terminal D.

If you prefer to take a taxi, there are several options available. Taxis are located outside the arrivals area of each terminal. Fares are calculated based on distance and time, and can vary depending on traffic conditions. It is recommended to negotiate the fare with the driver before starting the trip.

Shared ride services such as Uber and Yandex.Taxi are also available at the airport. Pickup areas are located outside the arrivals area of each terminal. However, it is important to note that ride sharing services are not allowed to pick up passengers from the airport without a special permit.

Airport shuttles are available for passengers who need to travel between terminals or to nearby hotels. The shuttle service is free of charge and runs 24/7. Pickup areas are located outside the arrivals area of each terminal.

If you prefer to use public transportation , Aeroexpress trains provide direct service between the airport and Moscow city center. Trains run every 30 minutes and the journey takes approximately 35 minutes. Tickets can be purchased at the airport or online.

Airport Hotels

Traveling can be exhausting, but finding the perfect place to rest shouldn't be. Whether you're catching a flight early in the morning or arriving late at night, our selection of airport hotels ensures you're never far from the terminal. From budget-friendly options to luxury suites, there's something for every traveler. Check out our Sheremetyevo Airport Hotels for a comfortable and convenient stay.

Dining, Shopping & Enjoying the Airport

SVO offers a wide variety of dining and shopping options for travelers to enjoy. Terminal D is the main hub for food and beverage options, with popular choices such as Starbucks, Burger King, and Subway. For a taste of traditional Russian cuisine, travelers can head to the Russian Standard Restaurant located in Terminal D, which offers a range of dishes including borscht and beef stroganoff. Terminal E also offers a range of dining options, including a sushi bar and a pub-style restaurant.

When it comes to shopping, Terminal D and Terminal E offer the most options. Terminal D features a variety of duty-free shops selling everything from luxury clothing brands to traditional Russian souvenirs. Terminal E offers a range of shops selling electronics, books, and accessories. For those looking for a last-minute gift, the Sheremetyevo Airport Gift Shop in Terminal D is a great option.

The locations of all food, shops, and services at SVO Airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, see your options here .

Passenger Services

Moscow Sheremetyevo Airport is a modern airport that offers a wide range of passenger services to make your travel experience as comfortable as possible. The airport has four terminals: Terminal C, Terminal D, Terminal E, and Terminal F. Here is some helpful information about the passenger services at Moscow Airport:

For passengers who need to stay connected, the airport offers free Wi-Fi throughout all terminals. Lost and found services are available in each terminal, so if you misplace something during your travels, you can easily find it again.

If you are traveling with children, there are designated children's areas in each terminal where kids can play and burn off some energy before their flight. Additionally, special-needs services are available to assist passengers with disabilities or mobility issues. These services include wheelchair assistance, accessible restrooms, and designated parking spaces.

For your banking needs, there are ATMs and currency exchange offices located throughout the airport. If you require medical assistance, there is a medical center located in Terminal D that is staffed by trained medical professionals. The medical center is equipped to handle a variety of medical issues, from minor injuries to more serious medical emergencies.

Flight Status Info

As an air traveler, it's important to stay informed about the status of your flight at all times. At SVO, there are several ways to check your flight status and stay up-to-date on any changes.

One of the easiest ways to check your flight status is by using the in-airport flight displays (FIDS). These displays are located throughout the airport and provide real-time information on flight departures, delays, and gate information. Simply find the display that corresponds to your flight and check the status.

Another convenient way to stay informed is by using your airline's mobile phone app. Many airlines offer apps that allow you to receive alerts about departure delays, cancelations, or gate changes directly to your phone. You can also check your flight status and make changes to your reservation through the app.

In addition to mobile apps, airlines may also send updates via text, email, or push notifications. Make sure to check with your airline to see what options are available to you.

Passengers can check the status of their flight departure at SVO Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

Helpful Tips

When to arrive.

When traveling through Moscow Airport, it is recommended to arrive at least 2-3 hours before your scheduled departure time. This allows enough time for check-in, security screening, and navigating the airport. The busiest times to avoid are typically during peak travel seasons and holidays, as well as early morning and late evening flights.

Getting to the Airport

SVO is located approximately 29 kilometers northwest of Moscow city center. The best ways to get to the airport include taking a taxi, using public transportation such as the Aeroexpress train or bus, or driving and parking in one of the airport's parking lots. It is important to allow enough time for traffic and potential delays when choosing your mode of transportation.

Getting Oriented

When arriving at SVO Airport, it is recommended to use iFly.com's interactive airport maps to get oriented and navigate the airport. The maps provide detailed information on the airport's terminals, gates, restaurants, shops, and other amenities. Additionally, there are information desks located throughout the airport where you can ask for assistance and directions.

Avoiding Delays

To avoid delays at the airport, it is important to arrive early, have all necessary documents and identification ready, and follow all security protocols. Additionally, it is recommended to check the status of your flight before arriving at the airport and to stay updated on any potential delays or cancellations. You can also download the airport's mobile app for real-time flight information and updates.

Airport Facts & Stats

The airport is one of the busiest airports in Russia, serving millions of passengers annually. The airport has four terminals: Terminal C, Terminal D, Terminal E, and Terminal F.

On average, Moscow Sheremetyevo Airport handles around 40,000 passengers daily and operates approximately 500 daily flights. The airport serves more than 200 destinations worldwide, making it a popular hub for both domestic and international flights.

Some of the top airlines with the most daily flights at Moscow Airport include Aeroflot, Rossiya Airlines, and Nordwind Airlines. These airlines offer flights to various destinations across the globe.

The top five destinations served by SVO are Saint Petersburg, Simferopol, Sochi, Novosibirsk, and Yekaterinburg. These destinations are popular among both business and leisure travelers.

Several air carriers use SVO Airport as a hub, including Aeroflot, Rossiya Airlines, and Nordwind Airlines. These airlines offer connecting flights to various destinations across Russia and beyond.

Airport History

The airport, also known as Sheremetyevo International Airport, is one of the largest airports in Russia and serves as a hub for several major airlines. Here is a brief history of the airport:

• 1957 - Sheremetyevo Airport opens for civilian use
• 1960s - The airport undergoes major expansion and modernization
• 1970s - Sheremetyevo becomes the main international airport for Moscow
• 1980s - A new terminal is built to handle increased passenger traffic
• 1990s - The airport experiences a decline in passenger traffic due to economic instability in Russia
• 2000s - Sheremetyevo undergoes a major renovation and expansion, including the construction of a new terminal and runway
• 2010s - The airport continues to expand and modernize, with plans for a new terminal and additional runways in the works

Today, Sheremetyevo Airport is a modern and efficient airport that serves millions of passengers each year.

Airport Contact Information

For more information about Moscow Sheremetyevo Airport, please refer to the following contact details:

• IATA Code: SVO
• Airport Website
• Phone: +7 495 578-65-65
• Email: [email protected]
• Mailing Address: Moscow Sheremetyevo International Airport, Khimki, Moscow Oblast, 141400, Russian Federation

Note that the contact information provided here is subject to change by the airport operator(s).

Last updated: March 8, 2024

Find more help here for your journey through the airport