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Actual trip average - Arena Travel

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First for Bridge then Arena Travel, now Leger. From a wonderful lovely Bridge Holiday company to a... read more

Arena travel. Trip with 5 friends cancelled due to ARENA TRAVEL going into liquidation. I have... read more

Actual trip average

The itinerary wasn't exactly what we were expecting. The 'cruise' on Lake Thun turned out to be a ferry and we had to stand for 2 hours. The 'boat trip' on Lake Lucerne also turned out to be a ferry. The itinerary stated a glass of Champagne at midnight. Firstly they tried to charge us for it and then we found out it was only Prosecco. The Tour Manager was nowhere to be found to sort it out. The Tour Manager was totally disinterested in the group and most of the time we had to find things out for ourselves. Would I travel with Arena again - NO WAY.

We enjoyed many aspects of the "Little Trains of Norfolk" short break holiday provided by Arena Rail Holidays which is a coach and rail tour with a short boat trip on the Broads as well. The Tour Manager John Fitzpatrick was exceptional. Good knowledge and information about all the places we visited; very caring looking after the older and more needy travellers with a good entertaining style and dry sense of humour. The main low point was very very poor evening meals at the Holiday Inn, Ipswich Road, Norwich where the drinks are also unreasonably expensive for this standard of hotel. There are a number of poor reviews on Trip Adviser and elsewhere of the hotel's food etc by others who have been on this tour. We mainly travel independently and whilst there are many advantages to an organised tour (someone else is responsible for all the arrangements, coordinating the travel, does the driving etc) we would hesitate to go on another similar holiday, at least for a while. Nearly all the people on the tour were pleasant, polite and interesting but we all have annoying habits, idiosyncrasies, different ideas of good behaviour and manners added to which as people get older or excessively overweight they understandably are often less physically able which seriously impacted the time taken to get on and off the coach and the pace of people's walking (it was quite sad to see people dropping out or lagging way behind the walking tour of Sandringham or struggling out of breath in trying to keep up). The pace was set by the Sandringham guide in line with the time allocated for our tour and all John Fitzpatrick could do was hang back and care for those left behind.