visit york information centre & gift shop

Visitor Information Centre

21 parliament street, york. yo1 8sg.

If you choose to visit York, our friendly and knowledgeable team at the York Visitor Information Centre will give you a very warm welcome.

Our expert information team recently scooped gold in the annual VisitEngland Awards for Excellence. Everything we do has the customer in mind, whether advising overseas visitors, families or couples on a short break. Our seven staff and 20 volunteers welcome around half a million visitors every year and speak fluent Spanish, German, Catalan, French and Hungarian.

Read more on the Visit York Visitor Information page

The York Visitor Information Centre is based in the heart of the city, not far from the iconic York Minster. Our friendly assistants are here to share their expert local knowledge of attractions, travel information, places to eat, shops and events with you.

As well as our personal service, we stock hundreds of free information leaflets and guides about York and beyond. We have a fantastic shop selling York merchandise, maps and gifts and you can pick up tickets for local attractions, events, bus passes and much more.

[email protected]

01904 909487

York Visitor Information Centre Terms & Conditions Privacy Policy

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Registered Office: 21 Parliament Street York YO1 8SG

Company Number: 9308493

VAT Number 208087610

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News and entertainment worth sharing – York and North Yorkshire

York’s new tourist information centre is now open

Sat 10 Dec 2022  @ 9:09am YorkMix News

The new York Tourist Information Centre has now opened, right in the heart of the city.

Formerly housed on Museum Street, the new centre is at to 21 Parliament Street, previously home of Vision Optics, on the corner of Feasegate. 

That puts it directly across from the St Nicholas Fayre Christmas market, which is drawing thousands of visitors to York this year.

The move aims to encourage more visitors and residents to utilise the Visitor Information Centre, which has assisted over 150,000 people this year so far. 

Following its successful launch earlier this year, the Visit York Information pod at York Station will remain open and has recently extended its operating hours.  

The new centre, run by Make It York, will also be on the doorstep of big events next year, including York Residents’ Festival and York Ice Trail coming up in the new year.  

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Visit York Information Centre & Gift Shop

Information about Visit York Information Centre & Gift Shop

Opening hours

• Monday: 9:00 AM – 5:00 PM
• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 9:00 AM – 5:00 PM
• Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 5:00 PM
• Sunday: 10:00 AM – 4:00 PM

A vibrant festival city with Roman roots and a Viking past. Find out what's on and be inspired for your visit, there's an adventure for everyone!

A city where ancient walls surround incredible local businesses, attractions, shops, accommodation and eateries, with exciting events every day and inspiring festivals every month of the year.

Perfectly placed half-way between London and Edinburgh and with the glorious Yorkshire Dales, North York Moors and Wolds right on the doorstep, York is unlike any other English city. There’s thirty world-class museums you can explore, the best racecourse in the country and a thriving cultural scene.

Visit the National Railway Museum for a day out like no other! Not only do we have icons of the railway and thousands of railway related objects, we also have Wonderlab: The Bramall Gallery a special interactive experi…

Save money while sightseeing with a Visit York Pass!York's official sightseeing card which gives entry to top attractions in York, including York Minster, City Cruises York, JORVIK Viking Centre and more!

Visit York Information Centre & Gift Shop: Reviews

Fantastic experience: The staff are very helpful. They looked info up for us on the computer if we couldn't find it on the shelves. Service with a smile

Fantastic experience: Really helpful staff, visited a few times when I first moved to York. They have free bus route timetables available.

Fantastic experience: Lovely staffs and volunteers. Very patient and knowledgeable.

Fantastic experience: I visited to York last Tuesday 28th nov I do enjoying myself and looking forward rounds old shopping and lots shopping and old church and park I do enjoying day my first time there wow it’s beautiful view and good weather but cold and sunny as well I do show u see what had there of photos I hope u enjoying see photos of York rounds

Fantastic experience: Very kind

Fantastic experience: Great help and brilliant staff

Fantastic experience: Very helpful staff today, very thankful for the help.

Fantastic experience: Very helpful friendly staff and great selection of souvenirs and maps inside. Central location and not hard to find

Fantastic experience: Thank you for your help and advice for pre booking and information, staff were helpful and knowledgeable made the experience a lot easier. If we could have had one wish it would be to have more signs for directions to the other attractions

Fantastic experience: Loved York- busy busy with lots of street entertainers. The Shamble a must as is The Museum & The Minster.Bettys Tea Rooms we missed as too long a queue!

Fantastic experience: Tourist information always great. But never recommend the Raj for food. Tried it and a real bad toilet experience. Don't know what they cook with, bleach maybe, nothing like proper Indian cuisine.

Fantastic experience: I believe the office has moved and we struggled to find it. However a phone call to the tourist officer working there soon resolved that. She was able to answer all our questions and make lots of interesting suggestions. Very helpful.

Fantastic experience: The staff here are really nice, all of them. They're knowledgeable and keen to help. It will be easier to find when the new sign goes up.

Fantastic experience: Superb and helpful staff, right bang in the middle of the city centre near all the tourist attractions.

Fantastic experience: Very helpfull as ever,willing to help in all ways. Full marks.

Fantastic experience: Worthwhile visit as the staff are friendly, helpful and knowledgeable.

Fantastic experience: The staff was really helpful, offering us translated documentation in French, and informing us about the different bus tour that were available in our language.

Fantastic experience: Staff excellent and many thanks for everything.

Fantastic experience: Always great for finding places in York, even if you're just new here it's helpful to ask where certain shops are and get to know where to go and where not to go.

Fantastic experience: Staff helpfull, especially one member, she went the extra mile, confirming concert ticket at York Barbican pick up on the night, the Barbican failed to deliver that message but York Info Centre did, returned my Call at Speed with constructive & exact info what I should have received from York Barbican.

Fantastic experience: Very good the gentleman told me about all the places and his Information was very helpful

Fantastic experience: Very helpful young lady and gentleman. Nice to be able to go into a decent office these days when TIC are in decline. Long may this one stay.

Fantastic experience: Very helpful local guy runs this place, had done for 20 years, very knowledgable

Fantastic experience: Useful information centre that provides some leaflets and booklets on the local area and has a small souvenir shop too. It is also very convenient for York Minster.

Fantastic experience: Very friendly staff. Picked up some useful brochures

Fantastic experience: Used for information and booked tickets as cheaper than paying on door and some have separate queues to gain entry quickly, only trouble have to be on time. Very helpful.

Fantastic experience: Chat we had with Ian was more informative than some to the places we visited, excellent knowledge

Fantastic experience: A really friendly and warm welcome Lots of helpful information .

Fantastic experience: If you want a good time, go to York! Filled with a rich history of medieval, viking, Georgian and Victorian history, you can really appreciate the true heritage that comes with being a brit. I can't recall most of this however because I spent most of the time and tour bus intoxicated. I do however recall going to shambles and seeing alot of Harry Potter and Game of thrones memorabilia. Again, I was a bit p**sed. But please feel free to visit. If you're looking for a sunny beach however, go Spain, no one needs your anti-british attitude. I often felt confused as to whether I was in York, or some kind of Amsterdam knock off woth all the bridges. It was nice though. Thanks York.

Fantastic experience: Excellent communication and service. All of my questions were answered and lots of useful information given. Thank you.

Fantastic experience: Went to York for a day and found the centre to be a very helpful place to find out what's on. Welcoming and friendly staff.

Fantastic experience: Very friendly very informative I got a lot of leaflets of what to do with the weekend I stayed in York they don't give personal recommendations because that would be a conflict of interest that I found just talking to other people that was in the room a lot of good information

Fantastic experience: Lovely city. Scenic and busy, a bit of a maze but in a really good way. Lots to do and see everywhere.

Fantastic experience: It was good the staff were very helpful and knowledgeable..... Was able to get all the tickets I need

Fantastic experience: Very friendly staff. They told us all the great spots and helped us plan our day.

Fantastic experience: Very good TI centre, stocked with so much information that you can't fail to find so many places to visit. Friendly, helpful staff. The centre also has soft drinks available and maps, post cards and booklets. Highly recommended.

Fantastic experience: Nicely laid out. Staff were so very helpful and polite.

Fantastic experience: Such a brilliant information centre. Ian stood out so helpful and my visitors will benefit from all the informatiln ian passed onto me. Thank you IAN.

Fantastic experience: The volunteer Mick was an amazing source of information (his job, I know!!) Friendly & welcoming....

Fantastic experience: Beautiful and specular.

Fantastic experience: Love York it's mine and my partner's favourite place. We took our 8 yr old for her first visit this year and she loved it too. Great places to visit and things to do. Something for everyone.

Fantastic experience: It's always a good idea to come here first when visiting York. Plenty of maps, gifts/souvenirs and interesting books in one room, and video info and lots of useful free leaflets and guides in the other. I found the staff friendly, helpful and enthusiastic. It's worth getting the York Pass if you are staying in the city, for the price of the pass you can visit as many of the listed attractions in and around York as you can fit in, includes a free guide book, discount vouchers and 24 hour sightseeing bus ticket.

Fantastic experience: Friendly willing staff. Not made to feel a nuisance for taking their time. Great advice on local attractions and suitability etc.

Fantastic experience: We spoke to a volunteer about the York Pass. She was very knowledgable. She was honest as well, which was nice. She said a lot of visitors take the list of what they want to do and compare the pricing to see if it works for them to save money. For us, we wanted to do as much as possible in the day and a half we had. We definitely found the pass to be worth it! The staff who cashed us out were very nice as well. Great first impression for our stay in York!

Fantastic experience: Very helpful & friendly staff. Bought a few good quality souvenirs whilst there.

Fantastic experience: Very helpful friendly staff, and the York pass is worth getting if you plan on spending a few days going to various attractions.

Fantastic experience: Excellent starting point, very helpful staff lots of information and maps can help to identify what it is you are after during your visit to York and information about attractions I would not have had such an action packed visit if I’d been left to my own devices

Fantastic experience: Gave us great advice, and. Pointed us to a free 3 hr walking tour of York and it was excellent.

Fantastic experience: Very helpful and pleasant staff, made it so much easier to enjoy our stay

Fantastic experience: Great place to go to orient yourself. Staff are helpful and have a large amount of knowledge and resources to hand.

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Visitor Information Centre and Make It York to relocate to Parliament Street 

After 12 years at Museum Street, the Visitor Information Centre is set to move to a new address on Parliament Street this autumn. 

21 Parliament Street will be the new home of the Visitor Information Centre, with Make It York occupying the accompanying office space. Located in a higher footfall area, the move aims to encourage more visitors and residents to utilise the Visitor Information Centre, which has assisted over 150,000 people this year so far. Following its successful launch earlier this year, the Visit York Information pod at York Station will remain open and will extend its operating hours from November.  

The move to Parliament Street will also bring Make It York’s two city centre offices closer together, with the Shambles Market team based at Silver Street. The new Parliament Street office will also be on the doorstep of one of Make It York’s biggest events of the year, St Nicholas Fair, which celebrates its 30 th  Anniversary this year.  

The Visitor Information Centre and Make It York offices will run business as usual at 1 Museum Street until the move later this autumn.  

Sarah Loftus, Managing Director at Make It York, said:  “This is an exciting new chapter for Make It York and our Visitor Information Centre. Our new home in Parliament Street is in a higher footfall area of the city centre, which we hope will encourage more visitors and residents to make the most of our brilliant and knowledgeable Visitor Information Centre advisors. The move this autumn will bring us closer to Shambles Market and our Silver Street office, plus we’ll be on the doorstep of our world-class events such as St Nicholas Fair and YorkLife Festival.”  

About Make It York   

Make It York  is the city’s Destination Management Organisation, with the purpose to develop and promote the city and its surroundings nationally and internationally. The company’s remit covers leisure and business tourism, city centre management and Shambles Market, as well as delivering world-class festival and events and the city’s ground-breaking Culture Strategy.  

Visit York  is a part of Make It York and is the leisure tourism brand. Under the brand Visit York, Make It York’s aim is to market York as a must-see world-class destination to the leisure visitor and ensure investment to develop the quality of tourism in York. 

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