voyager 5200 series

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Plantronics Voyager 5200 Bluetooth Headset Headphones Review

The Plantronics Voyager 5200 is a mediocre mono Bluetooth headset for phone calls. While the boom mic does an excellent job at separating your voice from background noise, unfortunately, the recording quality is sub-par and your voice sounds muffled and dark. The earbud doesn't enter your ear canal too deeply, making it comfortable to wear for an entire workday and should it start to cause discomfort, you can easily swivel the microphone and use the headset on the other ear. The 6.4-hour battery life falls a bit short of the 7 hours that are advertised, but thanks to its standby mode, it should be more than long enough for an entire work day. While the sound profile isn't well-balanced for music, it's well-tuned for phone calls and voices sound present and detailed, without being harsh or piercing.

Our Verdict

The Plantronics Voyager 5200 is mediocre for mixed usage. Since this is a mono Bluetooth headset, it isn't designed for listening to music and is meant for use while making or receiving phone calls. The microphone does an excellent job of separating your voice from background noises, so the person you're speaking to will hear you clearly even in a noisy office. However, your voice sounds dark and muffled while on phone calls. The comfortable and stable fit makes this headset a very good option if you make a lot of phone calls while running or jogging. Since it's Bluetooth-only, it isn't recommended for gaming, as there's likely too much lag.

• Comfortable and stable fit.
• App offers a ton of customization for phone calls.
• Easy to use controls.
• Microphone has excellent noise handling.
• Swivel microphone allows headset to be worn on either ear.
• Battery doesn't last quite as long as advertised.
• Disappointing microphone recording quality.

The Plantronics Voyager 5200 isn't recommended for neutral sound listening. This is a mono Bluetooth headset that's designed for making phone calls and not listening to music.

The Plantronics Voyager 5200 isn't recommended for listening to music during your commute or while traveling. Since it's a mono Bluetooth headset, it's primarily designed for phone calls. While it could be a decent choice for making or receiving calls during your commute, it doesn't block out any background noise, so it can be tough to hear the person on the other end of the line if you're in a loud environment, like on a bus or airport.

The Plantronics Voyager 5200 is a very good option for making phone calls while running or jogging. The headset is comfortable and feels very stable in the ear, so it shouldn't move even during more strenuous workouts. As it doesn't block out any background noise, it's good for running outdoors so you can stay aware of your surroundings. However, its sound profile is tuned for phone calls, and music will be severely lacking any bass.

The Plantronics Voyager 5200 isn't recommended for listening to music in the office, though they can be an okay choice if you make a lot of phone calls at work. While it's comfortable enough to wear all day, and the 6.4-hours of talk-time should last you a full work day, the unbalanced sound profile and mono design aren't meant for listening to music.

The Plantronics Voyager 5200 isn't recommended for wireless gaming. This headset is Bluetooth only and isn't compatible with PS4 or Xbox One. While you can use it with any Bluetooth-enabled PC or mobile device, the latency will likely be too high for competitive gaming. The sound profile is also lacking in bass and is designed for listening to voices, so explosions and gunshots in your game will be severely lacking in thump.

The Plantronics Voyager 5200 is a Bluetooth-only headset that cannot be used wired.

The Plantronics Voyager 5200 is mediocre for phone calls. While this Bluetooth headset is comfortable enough to wear for long periods, and will likely last an entire work day, the microphone recording quality is disappointing. While on phone calls, your voice sounds dark and muffled. On the bright side, the noise handling is excellent and even in noisy environments, the person you're speaking to can hear you clearly. The app also includes a ton of customization options for phone calls, and the buttons on the headset are easy-to-use while in the middle of a call.

• 6.0 Mixed Usage
• 5.7 Neutral Sound
• 5.7 Commute/Travel
• 7.9 Sports/Fitness
• 5.3 Wireless Gaming
• 5.2 Wired Gaming
• 6.1 Phone Calls
• Updated May 15, 2020: Review published.
• Updated May 12, 2020: Early access published.
• Updated May 07, 2020: Our testers have started testing this product.
• Updated May 07, 2020: The product has arrived in our lab, and our testers will start evaluating it soon.
• Updated Oct 07, 2019: We've purchased the product and are waiting for it to arrive in our lab.

Differences Between Sizes And Variants

We purchased and tested the Plantronics Voyager 5200. There is also a model called the Voyager 5200 UC that comes with a USB dongle for PCs, as well as some 'Office' models that include a dock. These results are only applicable to the regular 5200, as the other variants may perform differently.

Compared To Other Headphones

The Plantronics Voyager 5200 is a mono Bluetooth headset designed for making and receiving phone calls. Unlike most headphones we've reviewed, it isn't designed for listening to music, and its sound profile is tuned so that voices are clear and don't sound piercing or harsh. While the boom microphone's recording quality is sub-par, it does an excellent job of separating your voice from background noise, making it well-suited to use in a noisy office. Check out our recommendations for best Bluetooth headsets for phone calls , or if you want something better-suited for gaming, best wireless gaming headsets .

The Plantronics Voyager Legend Bluetooth Headset is a much worse mono headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset. Both headsets share almost the same design and feel equally comfortable, well-built, and stable, except the 5200 charges via Micro-USB while the Legend uses a proprietary magnetic charging clip. The 5200 has a better-balanced sound profile for phone calls, resulting in less piercing and painful voices. It also has a much better microphone that makes your voice sound slightly more natural and does a significantly better job of separating your voice from background noises. On the other hand, the Voyager Legend has longer battery life.

The Plantronics Voyager 5200 Bluetooth Headset is better for phone calls than the Jabra Talk 45 Bluetooth Headset . The Plantronics is more comfortable, better-built, and it has more controls, including a volume control. Its boom microphone performs much better in noisier environments. That said, the Jabra's microphone has a better recording quality.

The Apple AirPods Pro Truly Wireless and the Plantronics Voyager 5200 Bluetooth Headset are designed for different uses. The Voyager 5200 is a mono Bluetooth headset that isn't meant for listening to music, while the Apple are truly wireless headphones designed for listening to music. The microphone on the Voyager does a much better job at handling noise, and the app gives you a ton of customization options for phone calls. On the other hand, the Apple come with a charging case, and two earbuds so you can listen to stereo music. Their sound profile is also much better-balanced for music.

The Jabra Evolve2 65 Wireless are more versatile than the Plantronics Voyager 5200 Bluetooth Headset, though they're radically different devices with different intended uses. The Jabra are Bluetooth stereo headphones with a better-balanced sound profile, much longer battery life, a broader range of configuration options, and a superior boom microphone. Meanwhile, the Plantronics is a mono earbud that's far more portable and does a much better job of staying in your ear. Both offer multi-device pairing capability, though only the Jabra are Bluetooth 5.0-compatible.

The  BlueParrott B450-XT Headset is a better headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset. The BlueParrott has a more balanced sound profile and its boom microphone has a better recording quality. It also has a longer continuous battery life and you can use it while it's charging. However, the Plantronics Voyager is more comfortable and since it's an earbud headset, it's also more portable. Its microphone is better at noise handling, which is handy if you need to take calls on the road from your truck.

The Plantronics Voyager 5200 Bluetooth Headset is better for phone calls than the Plantronics Voyager 3200 Bluetooth Headset . The 5200 is more comfortable and stable and is better-built. It also leaks less noise, and its microphone has a better recording quality and noise handling performance. That said, the 3200 has a better-balanced treble range, so voices and sibilants sound more detailed.

The Plantronics Voyager 5200 Bluetooth headset is a better mono headset for phone calls than the Jabra Steel . The Plantronics is more comfortable, has better controls, and has a more even sound profile that suits speech better. However, the Jabra's boom mic has a better recording quality. 

The Plantronics Voyager 5200 Bluetooth Headset and the Jabra Elite 65t Truly Wireless are different styles of headsets designed for different uses. While the Plantronics is a mono Bluetooth headset that's designed for phone calls, the Jabra are truly wireless headphones that can be used for phone calls as well as listening to music. The Plantronics' microphone does a much better job at handling noise. Overall, if you're looking for headphones to listen to music and make phone calls from time to time, the Jabra are a better choice, but if you need a headset for the office that's designed specifically for phone calls, the Plantronics is a better pick.

The Mpow EM12 Wireless Earphone and the Plantronics Voyager 5200 Bluetooth Headset are mediocre mono headsets. The Plantronics is more comfortable, has much better controls, has a better-balanced sound profile for voices, and has much longer battery life. Its boom microphone also handles background noise significantly better than the integrated microphone on the Mpow, and Plantronics has a dedicated companion app with a ton of customization options. On the other hand, the Mpow has a more casual look, and its microphone has a better recording quality.

The Plantronics Voyager 5200 Bluetooth Headset is a better Bluetooth mono headset than the TaoTronics TT-BH041 Bluetooth Headset . The Plantronics is far more portable, easier to use, and is far more stable on the ear. It also has a microphone that isolates speech from ambient noise with greater effectiveness, not to mention it has multi-device pairing as well as a dedicated companion app. Meanwhile, the TaoTronics has a substantially longer continuous runtime and does a better job of reducing audio leakage.

The Plantronics Voyager 5200 Bluetooth Headset and the Mpow Pro Trucker Bluetooth Headset are both solid choices for taking phone calls on-the-go. Some users may prefer the Plantronics' mono earbud design, which is more portable and more stable than the mono on-ear design of the Mpow. The Plantronics also comes with a companion app, and its microphone performs better in noisier environments. That said, the Mpow has a longer continuous battery life, and its microphone has a better recording quality.

Test Results

The Plantronics Voyager 5200 has a fairly standard Bluetooth-headset design. There's a fairly large ear-hook that goes around your ear, and a thin boom microphone. Overall, it's a little bulkier than some other options but has a straight-forward and professional look.

The Plantronics Voyager 5200 is comfortable. It comes with three sizes of silicone tips, and since they don't enter deep into the ear canal at all, they're comfortable for extended periods. The ear-hook part of the headset is flexible and doesn't put too much pressure on your ear. After a couple of hours, it may start to cause a bit of discomfort and fatigue. Luckily, you can flip the mic around, so you can move the headset from one ear to the other to help reduce discomfort during long periods.

The controls of the Plantronics Voyager 5200 are decent overall. There are volume up/down buttons on the top of the ear-hook, a power toggle on the rear, and two call/media control buttons on the microphone itself. These two buttons more designed for call controls rather than media controls, and while you can only pause/play tracks, there's a good amount of call controls including answer, reject, and redial. You can also use one of the buttons on the mic to trigger your phone's assistant, which can be convenient.

The Plantronics Voyager 5200 is very portable. While it's a bit larger than most pairs of truly wireless headphones, you should still be able to easily slide it into most pockets. If you want something even more portable, check out the Mpow EM12 Wireless Earphone .

The Plantronics Voyager 5200 doesn't come with a case. While a charging case can be purchased separately, we haven't tested it.

The build quality of this headset is good. It's made primarily of silicone and plastic and should be able to withstand a few accidental bumps or drops without sustaining too much damage. The ear-hook is fairly flexible, which should help prevent it from snapping or breaking easily.

The Plantronics Voyager 5200 feels very stable in the ear. Unlike the Plantronics Voyager 3200 Bluetooth Headset , the ear-hook helps keep it in place well, and even more severe head movements don't cause it to fall out or move. The boom mic also stays in place well and shouldn't slide or move around.

• Plantronics Voyager 5200 headset
• 3x Tip sizes
• Micro-USB cable

The sound profile of the Plantronics Voyager 5200 is well-tuned for voices and speech. It lacks quite a bit of bass, but voices sound present and aren't piercing or harsh. However, some voices may sound slightly dull and lispy.

The frequency response consistency of this headset is very good. Provided you achieve a proper fit with the included tips, you should experience similar bass and treble response every time you use it.

The bass accuracy of this headset is very bad. There is practically no low-bass, which is responsible for the thump and rumble in music. Mid-bass, where the body and punch of the bass sits, is very lacking. Luckily, high-bass, where instruments and some low voices get their warmth, is fairly flat and only slightly under-emphasized. While overall music will be lacking bass, this headset is tuned for phone calls and voices, and most people shouldn't notice the lack of bass. If you're looking for a mono headset with significantly better bass accuracy, check out the BlueParrott B450-XT Headset .

The mid-range accuracy of the Plantronics Voyager 5200 is outstanding. The entire range is very well-balanced and accurate, especially the high-mid which, along with low-treble, is responsible for most vocal frequencies. This results in clear and full voices that don't sound weak, distant, or harsh.

The treble accuracy of this headset is okay. Most of the low treble range is fairly well-balanced and accurate, resulting in vocals that should be somewhat detailed, articulate, and present. While the mid-treble range is fairly underemphasized, making vocals sound slightly dull and lispy, this is better than if it were overemphasized, which would result in piercing and painful voices. Most of the high treble range is recessed, resulting in audio that sounds fairly lifeless instead of being hissy, though this shouldn't affect voices too much, as most voices don't reach these higher frequencies.

The peaks and dips performance of this headset is mediocre. The largest peak is in mid-high treble which makes some frequencies sound slightly harsh. Overall, it's small enough that most voices don't come across as piercing or painful. While the peak in mid-high bass doesn't necessarily represent an over-emphasized mid-bass, it shows the relative increase in that range over the very recessed low bass.

Because the Plantronics Voyager 5200 is a mono headset, there is no stereo imaging.

Like with most in-ears, the passive soundstage of this headset is poor. This is because properly activating the resonances of the pinna (the outer ear) is one of the important factors in creating an out-of-head and speaker-like soundstage. Since in-ears and earbuds completely bypass the pinna, their soundstage tends to be perceived as small and located inside the listener's head. That being said, because there's only one earbud, the openness is excellent.

This headset doesn't have any virtual soundstage features.

Note: We were unable to reach 100dB volume while testing this headset. Therefore, the '100 dB' score was tested with the headset at max volume and the '90 dB' score was set 10dB lower.

These are the settings used to test these headphones. Our results are only valid when listening using these settings.

The Plantronics Voyager 5200 isolates almost no background noise. This is likely by design, as while on phone calls, it helps to be able to hear your own voice when speaking. This is also due to the fact that the earbuds rest inside the ear as opposed to going deep into the ear canal and creating a 'plunger-like' feeling that blocks sound.

The leakage performance of this headset is good. There's some leakage at higher frequencies that's slightly above the noise floor of an average office. This means that when using this headset at high volumes, coworkers right next to you may hear some leakage.

This headset has a boom mic.

Like with most Bluetooth headsets and headphones, the recording quality of the mic is sub-par. While your voice is fairly natural and easy to understand, it's also slightly dark and muffled sounding. For a Bluetooth mono headset with better recording quality, check out the Jabra Steel Bluetooth Headset or the Jabra Talk 45 Bluetooth Headset .

The noise handling of the microphone is excellent. Thanks to the boom microphone that sits close to your mouth, the person you're speaking to can hear you fairly clearly even in noisy environments.

The overall battery performance of this headset is sub-par. While the 6.4-hour battery life is only mediocre for headphones, it should be more than long enough for a headset. This is because unlike listening to music continuously throughout your work day, it's likely that you will take breaks between phone calls. The headset also features a standby mode which can help conserve battery life when it's not in use. If you want something similar with better battery life, check out the Plantronics Voyager Legend Bluetooth Headset , though it doesn't perform as well overall. If you want a longer battery life, you could also consider the TaoTronics TT-BH041 Bluetooth Headset or the Mpow Pro Trucker Bluetooth Headset .

The dedicated companion app for the Plantronics Voyager 5200 is good. While it doesn't have an EQ to change the sound profile, like with most good apps for headphones, it has a lot of customization options specific to phone calls, such as the ability to configure the sensors in the headset to automatically answer or reject a phone call while you're wearing the headset. The headset is also compatible with the 'Tile' app so you can find it in case it's misplaced.

The Plantronics Voyager 5200 supports NFC pairing to easily connect to an NFC-enabled device. You can also pair it to two devices so you can easily switch between your phone or PC. The Android latency is among the lowest we've ever recorded. However, it's noting that this was measured while streaming a YouTube video, and apps seem to compensate for this differently, so your mileage will likely vary in real-world usage.

The Plantronics Voyager 5200 is a Bluetooth-only headset.

The Plantronics Voyager 5200 is a Bluetooth-only headset that can't be used wired. It comes with a Micro-USB cable for charging.

The Plantronics Voyager 5200 is Bluetooth-only and isn't compatible with PS4. It should work with any Bluetooth-enabled PC, however.

The Plantronics Voyager 5200 is Bluetooth-only and isn't compatible with Xbox One.

The Plantronics Voyager 5200 we tested doesn't come with a dock. While some variations are available with a docking cradle, we haven't tested this.

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Poly Plantronics Voyager 5200 Bluetooth Headset Variations

The Poly Voyager 5200 (Formerly Plantronics Voyager 5200) comes in different variations, all using the same headset. The following guide will help you understand which version you need for your application and compatibility.

If you require a headset that’s versatile, the Poly Voyager 5200 Bluetooth headset will make for an excellent choice. Continuing the evolution of the Voyager line of  headsets that have been very popular for mobile phone use, the 5200 comes in many different variations depending on usage. Each generation improves on past success and now expands connectivity to include PC’s and desk phones. With four microphones, it’s an excellent headset for outside use in noisy environments, when you encounter traffic noise and wind whistling bye. Your callers will hear you clearly with a mic that recognizes your voice and cuts down background noise and chatter. With different sized ear gels, you can easily find the perfect fit which also seals out surrounding noise allowing you to hear your caller clearly.  The Voyager 5200 stays securely on your ear as you walk about, with the bulk of the headset fitting behind your ear, making it very low profile and non-distracting during face-to-face conversations. You will find it to be so light-weight and comfortable that you forget you’re wearing it.

1) Poly / Plantronics Voyager 5200 (Mobile Phone)

This is the basic model that is the headset only. You will find this version at your local office supply stores, electronic retail stores and cellular stores.

• Connects to mobile devices via Bluetooth
• Four-microphone  noise-cancelling technology
• Smart sensors  know when placed on your ear
• Weighs only  20 grams  for extended wearing
• 7 hours  of talk time and 9 days standby
• Bluetooth version 4.1 with  98 feet of range

2) Poly / Plantronics Voyager 5200 UC (Mobile Phone & PC)

The Poly Voyager 5200 UC option added a dongle for PC/computer use and a cleverly designed travel case that also charges the headset.

• Connect to your Bluetooth Mobile Phone & PC
• 14 hours extra charge time from case

3) Poly / Plantronics Voyager 5200 D Office (Desk phone & Mobile Phone)

• Connect to your Desk phone & Bluetooth Mobile Phone
• Optional EHS cable/Lifter allows for remote alerts and operations
• Compatible with  800+ desk phones
• Enjoy wireless freedom up to  250 ft line of sight from your desk
• Bluetooth version 4.1 with 98 feet of range from mobile phone
• Dynamic Mute Alert tells you when you talk while mute

4) Poly / Plantronics Voyager 5200 CD Office (Desk phone, PC & Mobile Phone)

Need one headset to connect to everything? The Poly Voyager 5200 CD Office headset easily connects to all of your workspace devices. What makes the Voyager 5200 CD Office Bluetooth headset so versatile is that it is computer ready with an included USB cable (choose USB-A or USB-C). This allows it to double as your perfect unified communications (UC) headset for VoIP/softphone applications through your Mac or PC. As more businesses move to VoIP softphones, this UC Bluetooth headset connects easily with up to 250 feet of range to roam your office while continuing your conversation. When working in the office, this means one headset covers your desk phone, mobile phone and PC requirements. That means fewer cables, charging, and devices to mess with. This also makes your life easy when on the road. Your Voyager 5200 CD Office Bluetooth headset travels with you and acts as your mobile headset or PC softphone headset as you change between devices. With seven hours of talk time, the Plantronics 5200 CD Office Bluetooth headset will get you through the busiest of days.

A Microsoft Teams version is available with added benefits and features. First, when the headset is connected to your PC or mobile device, it will auto configure to be your default audio source for Teams. Second, when the Teams button is pressed, it pops up your Microsoft Teams screen to the forefront, making it easy to access.

• Version available for Microsoft Teams

Pairing the Poly / Plantronics Voyager 5200 Headset

1) To pair your Voyager 5200, turn the headset on. Slide the power switch to the ‘on’ position showing green. You will hear “Power On” and the battery status.

2) Put your headset in pair mode. Press and hold the Call button until you hear “pairing”.

3) Indicator lights. The headset LEDs will flash red and blue.

4) Turn on your phone’s Bluetooth feature. While the Voyager 5200s LEDs are flashing red/blue, activate Bluetooth on your phone and set it to search for new devices.

• iPhone Settings > General > Bluetooth > On
• Android™ Smartphones Settings > Wireless & Networks > Bluetooth: On > Scan for devices

NOTE: Menus may vary by device

5) Select Voyager 5200. Select “PLT V5200 Series” on your phone as a found device.  If your phone asks, enter four zeros (0000) for the pass-code or simply accept the connection.

6) Complete pairing process. Once your Plantronics Bluetooth pairing is complete, LEDs on the Voyager 5200 will stop flashing red/blue and you will hear “pairing successful.” from the headset.

NOTE: Your headset can pair with up to 8 devices but only maintain 2 connection simultaneously; this includes the Plantronics Bluetooth USB adapter as one of the 2 simultaneously connected devices.

1) NFC pairing is also an option if you have no more than one other device already connected. NFC pairing will not work if there are two devices connected already.

• On your mobile phone ensure NFC is enabled and your phone’s display is unlocked. (Phones may vary and some phones may not have NFC support.)
• With the headset powered on, lay the headset on the back of phone near the NFC tag on your phone until NFC pairing completes. If necessary, accept the connection.

2) It’s always best to have the latest Voyager 5200 headset firmware which can be updated at Poly Hub

Pairing Your Voyager 5200 Headset Complete:

Your phone should now be connected with the Poly (formerly Plantronics) Voyager 5200 UC . Customers often ask us how to pair their Plantronics Voyager 5200 UC Bluetooth headset and with these instructions, you will be able to use your old headset with your new phone.

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Review: The Plantronics Voyager 5200 — a Bluetooth headset for business class

Plantronics' latest headset features excellent voice quality and a variety of useful controls for professionals who spend theirs days on the phone..

If your ear is attached to your phone during much of the workday, you are in the market for a serious headset such as Plantronics’ new Voyager 5200 . The latest in the Voyager series of mobile headsets, the look of the 5200 isn’t subtle — when you’re wearing it, you (and everyone else) will know you’re got a headset on. But that is unimportant compared to its many features, comfortable fit and excellent sound quality. It is currently selling for $120 ( vendor price ).

Most consumer headsets today tend to minimize the number of hardware controls in order to keep the headset small and lightweight. The Voyager 5200 bucks that trend; it’s got all the controls you’d want in a reasonably sized 0.71-oz. unit.

The controls are well designed; it didn’t take me long to be able to find each while wearing the headset. The on/off switch is on the back of the main unit (the part that goes behind your ear); the micro-USB plug for powering the unit is in the bottom of that section, and two separate volume up/down buttons are on top (and easy to access).

There is a small call answer/hang-up button at the back of the boom arm (which extends approximately 3 in.), while a red button on the arm itself acts as a mute toggle and also (when you hold it down) lets you use Google Now or any other voice control.

The Voyager 5200 has its own voice control as well. For example, when somebody calls, you can say “Answer” or “Ignore.” It will also handily remind you when you’ve got the phone on mute, either at timed intervals or if you try to speak while the mute is still activated.

The boom arm (which can be adjusted to suit either the left or right ear) contains four microphones to help handle background sounds, which it does very well. The microphones are covered by a mesh that, according to the company, is part of its WindSmart technology, which detects and adjusts to wind direction. From my two weeks’ experience, it works; I was able to hold a comfortable conversation, even in noisy outdoor situations; and my callers reported that the voice quality was excellent, especially for a headset.

The Voyager 5200 also contains a feature that I’ve always appreciated: Smart sensors that can signal the unit if it’s being worn or not. So if you’re listening to music and take the headset off, it will pause the music until you replace it on your ear. If you’re not wearing the headset and a call comes in, pick it up and put it on, and it will answer the call.

I found the Voyager 5200 to be quite comfortable to wear for long periods of time; it sat handily on my ear without feeling either tight or too loose. However, it was a little awkward to wear with glasses — in fact, I had to remove my glasses each time I put the headset on, which added precious seconds when answering a call.

Apps and add-ons

Plantronics has a free mobile app called the Plantronics Hub, which works with several of its devices and is available for iOS and Android devices. The app lets you know how much time is left in the battery and also allows you to tweak a wide range of settings (for example, whether the headset should auto-pause music when you take it off, and how often you should be reminded you’re on mute). You can also locate a lost headset (assuming its within hearing distance) and easily access help files.

The company claims seven hours of talk time, and if that isn’t enough, for an additional $40, you can get the charging case, which holds another 14 hours worth of charges for the phone. If you’re traveling around, you can put the headset inside the case and drop it in your bag. When you’re at your desk, the same case has a small indentation which lets you stand the Voyager 5200 up — a convenient place to keep it charged and at hand.

For use with desktop voice apps, Plantronics is also selling its BT600 Bluetooth USB adapter, a small dongle adds features like visual call indicators via Windows/Mac apps; the adapter itself has a red LED that flashes to signal you’re on mute. The company sells all three — the headset, the case and the adapter — as the Voyager 5200 UC for a vendor price of $220.

Bottom line

The Plantronics Voyager 5200 is an excellent headset for business people who spend a great deal of time on the phone. It offers good noise cancellation, a handy mute button with an audio reminder, smart sensors for taking calls and pausing music, and a number of other useful features. Unless you’re really pinching pennies, the $40 case is a must; it not only keeps the unit charged but makes it handy to reach for when you’re at your desk.

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Barbara Krasnoff is a freelance writer and editor who has spent more years as a tech journalist than she cares to admit. Samples of her work can be found at clippings.me ; she's also on Twitter as @BarbaraKrasnoff.

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• Plantronics Manuals
• Voyager 5200 Series
• User manual

Plantronics Voyager 5200 Series Wireless Headset System Manual

• User manual (18 pages)
• How-to (8 pages)

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Headset overview, check battery level, low battery warnings, use charge case, pair to mobile device, nfc pairing, pair another device, make/take/end calls, vpa (virtual personal assistant), mute on reminder, adjust the volume, use sensors, reset sensors, pause or restart streaming audio, voice alerts list, adjust voice alert volume, specifications, headset recovery.

• Callers can't hear me
• I can't hear callers or music
• Poly Voyager 5200 Series – How to guide (video)
• Download manual
• 1.1 Accessories
• 2 Headset Overview
• 3.1 Check Battery Level
• 3.2 Low battery warnings
• 4 Use charge case
• 6.1 Pair to mobile device
• 6.2 NFC pairing
• 6.3 Pair another device
• 7.1 Make/Take/End Calls
• 7.2 VPA (Virtual Personal Assistant)
• 7.4 Mute on reminder
• 7.5 Adjust the volume
• 7.6 Use Sensors
• 7.7 Reset Sensors
• 7.8 Pause or restart streaming audio
• 8.1 Voice alerts list
• 8.2 Adjust voice alert volume
• 8.3 Specifications
• 9.1 Headset recovery
• 10.1 Callers can't hear me
• 10.2 I can't hear callers or music
• 11.1 Poly Voyager 5200 Series – How to guide (video)
• 12.1 Download manual

What's in the box

Sold separately at plantronics.com/accessories.

Charge your headset

NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C (32°F) or above 40°C (104°F).

There are multiple ways to check the battery level of the headset:

• Listen to a voice prompts on the headset.
• Check the LED indicators on the headset or charging case.
• Use the Plantronics Hub application.

Use the Plantronics Hub application for desktop or mobile. You can download the software by visiting plantronics.com/software

Headset LED behavior

A fully charged case can recharge your headset fully two times for an additional 14 hours of headset talk time.

Battery status LEDs for charge case

NOTE Charge case is sold separately. Visit plantronics.com/accessories for more information.

• Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit.
• Rotate microphone boom until it is pointed toward your mouth.

Pair your phone

• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth: On > Scan for devices* NOTE *Menus may vary by device.
• Select "PLT V5200 Series." If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC pairing will not work if there are two devices connected already.

• Ensure NFC is on and your phone's display is unlocked. (Phones may vary.)

• While the headset LEDs are flashing blue and red, activate Bluetooth on your phone and set it to search for new devices.
• Select "PLT V5200 Series." Once successfully paired, indicator lights stop flashing and you hear "pairing successful."

Answer a call

• Put the headset on to answer a call, or
• Say "answer" after call is announced, or

Reject incoming call

Redial last outgoing call

Caller Announcement (mobile phone only) When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen. An incoming caller name is announced:

• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this ispreset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Voice control (Siri, Google Now, Cortana)

Smart sensors in this headset recognize if the headset is being worn and can automatically perform time-saving functions.

Putting on your headset will:

• Answer an incoming call
• Transfer an active call from your phone
• Resume streaming audio

Taking off your headset will:

• Transfer an active call to your phone
• Pause streaming audio

You may need to reset the sensors if they are not working as expected.

"Battery low"

"Redialing last outgoing call"

"Incoming call"

"Mute on/off/muted"

"No phone is connected"

"Pairing incomplete, restart headset"

"Pairing successful"

"Power on/off"

"Phone X connected/disconnected"

"Recharge headset"

"Smart sensors on/off"

"Talk time X hours"

"Volume maximum/minimum"

Toggle the volume button when the headset is powered on and idle (not on a call or streaming music) to adjust the volume of the headset's voice alerts.

NOTE * Performance is dependent upon battery and may vary by device.

Firmware Update

Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to:

• Change voice alert/command languages
• Improve performance
• Add new features to your device

You can update your headset wirelessly using either your smartphone or your desktop PC with Plantronics Hub. Download at plantronics.com/software With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an update is available. With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a new version of firmware is available for your device.

• If you are preforming an update using Plantronics Hub from your phone :
• Remove your headset from your ear. Do not use your headset or smartphone until the update iscomplete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.

NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do Not Disturb feature in your phone's setting while you update.

• If you are preforming an update using Plantronics Hub for [Windows] from your computer using your wireless Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update iscomplete.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.

If you receive an over the air update failure message, or experience an update failure, take the following steps:

• Connect your headset to your computer.
• Download and install Plantronics Hub for Windows/Mac at plantronics.com/product/plantronicshub-desktop
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter yourProduct ID (PID) to complete the recovery.

Troubleshooting

NEED MORE HELP? plantronics.com/support

© 2016 Plantronics, Inc. Plantronics and Voyager are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and PLT are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. The Apple logo and iPhone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The trademark "iPhone" is used with license from Aiphone K.K. in Japan. Android, Google Now, Google Play and the Google Play logo are trademarks of Google Inc. All other trademarks are the property of their respective owners.

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Plantronics Voyager 5200 Series Wireless Headset System Manual

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Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

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Contact us today and one of our friendly Advisors will match you with the right headsets.

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Plantronics Voyager 5200 Eartips - Foam - Small

Purchase options and add-ons.

• Size: small
• Material: Foam
• Compatibility: Plantronics headset: Voyager 5200 Series Bluetooth headset, Voyager 5200 UC Bluetooth headset system
• Package of 3 ear tips and foam cover
• Small, 3-pack, ear tips/foam ear tip covers

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• Plantronics Voyager 5200 Eartips

Product Description

Plantronics 203710-01 overview these ear tips for Voyager 5200 Series Bluetooth headsets from Plantronics are sized small and designed to help provide you with a secure fit. For added comfort, A foam cover for the Voyager 5200 Eartip is included.

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