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In 2023, 16 new cruise ships will launch, and thousands more flights from a wider choice of regional airports. With so many choices, we are here to help you find that perfect holiday, and as we are independent, it means we will find the best deal for you too.

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Hays Travel has always been known for great value, and more and more people are taking our interest-free easy payment plans making holidays more affordable.

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Travel Requirements

• Adequate travel insurance is a condition of your contract with either Hays Travel or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your fellow travellers against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. The cost of travel insurance is based on the type of cover requested, the age of the insured, the destination of travel, length of stay and any pre-existing medical conditions.
• Hays Travel has some of the most competitive travel insurance in the market which can be found during the purchase process. If we have issued your travel insurance policy, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

Customers are responsible for obtaining any visas required for their holiday. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. For visitors on package holidays to Cuba, visas will be provided by your tour operator within ten days of departure.

Customers are responsible for obtaining any visas required for their holiday. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website.

Yes, children require their own passport to travel abroad. Children's passports are generally valid for 5 years. Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. More information can be found by visiting the following government website link: http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm

Visa requirements vary from country to country. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting.

You can renew or replace your UK adult passport up to 9 months before your current one runs out. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. Apply early whenever you can. Further information can be found at https://www.gov.uk/renew-adult-passport

The European Health Insurance Card (EHIC) replaced the E111 form in January 2006. It can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. The service provided will be the same as received by a person covered by the country's insured medical scheme.

When travelling to the USA by air or sea, the US authorities require you to travel under the Visa Waiver Programm (VWP) and to register for Electronic Travel Authority (ESTA) before you depart the UK. Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. You apply for the ESTA online and this establishes your eligibility to travel to the USA. The gaining of a visa or travelling visa-free with an ESTA is merely part of the travel approval process and does not guarantee you automatic entry to the USA; this is down to the immigration officer at the port of entry. If you have any queries on the ESTA process, please address these to the US Embassy Consular department. Please remember that if you are refused boarding or denied admission at the US port of entry, in accordance with the terms of our contract with you, you will still be subject to our cancellation charges. The application form is available online at   https://esta.cbp.dhs.gov . Prior to travel, you are required to complete the online application (currently in English only). There is a $14.00 fee charged for each new or renewed ESTA application. All payments must be made by credit or debit card when applying for or renewing an ESTA at   https://esta.cbp.dhs.gov.  The ESTA system accepts the following credit/debit cards: MasterCard, VISA, American Express and Discover. Your application will not be submitted for processing until all correct payment information is received.

Combining new technology with ‘human touchpoints’ key to Hays’ future

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Hays Travel boss Dame Irene Hays says the retailer’s future lies in using new technology such as artificial intelligence combined with “human touchpoints” to react faster to clients’ needs.

Hays said the company was responding to a rise in customer expectations in terms of the speed they want to book and hear back from a travel company.

To achieve this, Sukie Rapal has been appointed to the new role of head of customer engagement to oversee its customer touch points and the customer journey. Rapal has more than 20 years’ experience in the sector including at The Midcounties Co-operative and cruise.co.uk.

Hays said: “We have to spend an inordinate amount of time and money understanding who our customers are and their preferences. It’s about the speed we as a company put an offer in front of customers before they even know about it.

“We need to persuade people this holiday is the one they want. I think the people who do well in the future will move into the metaverse and make better use of virtual technology.”

Hays said being able to book quickly and have a secure, value for money holiday were all messages the company needed to “hit” in its turn-of-year campaign.

“The way we are interacting with our customers has never been so complex and never been so reliant on speed,” she said, adding: “We believe this is where all our energies should be to make sure our customers get the best they can, irrespective of how they contact Hays Travel.”

She said the company could use technology better to track how its customers react to its social media posts quickly and understand their behaviour.

“Articifical intelligence is the obvious [way to do this],” she said.

Speaking on the same panel, Travel Counsellors chief executive Steve Byrne said it was important travel businesses interacted digitally with customers just as well as companies which only interact digitally. “That’s a minimum,” he said.

But he said having a relationship of trust with clients was potentially more important.

He added: “If you build trust with the customer they will forgive you if the digital experience is not as good. The digital experience is important but trust is just as important, if not more.”

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INSPIRING FUTURES

The hays travel apprenticeship programme.

Our apprenticeship programmes put you at the heart of the action. Every year we take on apprentices nationwide; helping develop their potential, support their goals, and inspire their futures. You’ll learn, earn, and bring the sunshine to Hays Travel. Whatever your background, skills or passions, there are plenty of opportunities for you to explore.

A career at Hays Travel can take you to new heights!

Our Programmes

Want to learn the ins and outs of business but don’t think College or Sixth Form is for you? Or maybe you want a head-start in your career by gaining valued hands-on experience in a specific field. Whatever your reason for joining us, there’s a perfect fit at Hays Travel. Browse our collection of apprenticeship opportunities below.

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Our promise to you.

As a Hays Travel apprentice, you will get the opportunity to grow alongside the best in the business. We take pride in the award-winning programme we’ve created for our apprentices to succeed and be their best selves. With inspiring teams that want the best for everyone who steps through our doors, you’ll be supported throughout your journey at Hays Travel.

Apprenticeship Events

Still not sure if a Hays Travel apprenticeship is right for you? Come and see us! We encourage potential applicants from all around the UK to learn more about working at Hays Travel through our apprenticeship events. If you need some help deciding which path is right for you or want to know more about a specific department, drop into one of our upcoming events. Follow us social media for more information.

Application Journey

• Find the Right Apprenticeship for you

We have a great range of apprenticeships on offer, from Retail to Marketing, Commercial, Finance, People/HR, Customer Service, Administration and Business Development, so it is important to find the right fit for you. Browse our website, attend our upcoming apprenticeship events, or contact our recruitment team on 0191 814 8098 if you need more information.

• Application

Time to submit your application using our online application form. We will ask for your personal details, academic information, and preferred location to check your apprenticeship eligibility. Once completed, you will receive an instant e-mail to confirm that we have received it!

• Application Review

Your application will be reviewed within 5 working days and we let you know the date and time of your assessment.

We use strict criteria to select our apprentices, so you know if you get through to the next round you've already done a fantastic job with a great application form. We open our applications nice and early so there can be a gap between applying and your outcome. Rest assured we will keep you up to date with what is happening in the stages of the recruitment process.

• Assessment Day

Once an assessment day is confirmed, you will get the chance to impress us in person and get a feel for what it's like to work at Hays Travel. So, we can see if you have the right skills for the position, the day may include several assessments from individual interviews to group exercises. We will give you plenty of notice so you can best prepare.

• We’ll Be in Touch

We will call you to let you know if you have been successful as soon as possible. Then, you can start getting ready for your new career! Good Luck!

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