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Allianz Ticket Protection

Protect your tickets. Enhance your experience.

Ticket protection can give you 100% of your Ticketmaster ® or Live Nation ® ticket costs back—including taxes and fees—if you or a member of your group can’t go due to a covered situation like a traffic accident, covered illness, injury, and more.

If the Show Goes on Without You

Ticket protection can prepare you for the unexpected—providing reimbursement if you or an event companion can’t attend the event due to a wide range of covered reasons, which can include situations like:

covered illness or injury

Please review your Certificate of Insurance/Policy for more details. Covered reasons, limits, and exclusions vary by plan and state of residence.

allianz travel insurance ticketmaster

"The process took a lot of stress out of a very stressful medical situation."

"My husband lost his job and it was a major blessing to get our money back. Thank you!"

allianz travel insurance ticketmaster

"Thank you for not giving me the extra headache after being in a car accident and missing a concert."

Need more time to think? Consider our Free Review Period

If you’re not completely satisfied, you have 15 days (or more, depending on your state of residence) to request a full refund, provided you haven’t started your event or initiated a claim. Premiums are nonrefundable after this period.

Make it an experience you’ll never forget with award-winning assistance

Ticket protection plans with the Viewer Advantage—a 24-hour assistance service that can help with event parking information, hotel reservations, transportation arrangements, and other experience enhancements.

A Trusted Partner

We are a leader in the specialty insurance and assistance industry. Every year, over 70 million people choose us to protect their event ticket purchases, travel plans and registration fees. Allianz Ticket Protection is designed to enhance live experiences with peace of mind, and our award-winning assistance team is always available to help. We are proud to be a part of the Live Nation and Ticketmaster community and a sponsor to Live Nation Entertainment venue events.

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allianz travel insurance ticketmaster

Whether it’s tickets to a once-in-a-lifetime concert or pre-paid registration fees for the big city marathon you finally qualified for, life can sometimes throw a wrench in the biggest of plans. Learn how we help our customers protect their biggest event investments from the unexpected with our  Event Ticket Protector SM  and  Event Registration Protector SM  products.

allianz travel insurance ticketmaster

Event Ticket Protector

Broadway. Super Bowl. NASCAR. Tickets to exclusive events can cost a small fortune these days. What if your customers can't go at the last minute? The possibility of having to cancel could make many folks lose their nerve when it comes time to purchase.

But with Event Ticket Protector, they won't need to worry. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. We reimburse 100 percent—up to $10,000—for a variety of reasons like covered illness and job loss.* We also give them access to 24/7, multilingual customer service. 

So, the next time their favorite band is in town or they have the opportunity to go to Wimbledon, don't let your customers miss out! Just be sure that first they protect their entertainment investment with Event Ticket Protector.

allianz travel insurance ticketmaster

Event Registration Protector

Did you know roughly 15% of running or race event registrants never even make it to the starting line? That’s really unfortunate, especially considering all of the training and preparation individuals invest in events like marathons, 10k races, 5k fun runs, and other pursuits of the pavement.

Fortunately, we created Event Registration Protector, a solution that provides event organizers and participants peace of mind by protecting registration fees for both parties when participants can't show up on race day.

With Event Registration Protector, a participant who misses an event for a reason, such as a covered injury, illness, job loss, transportation delays, military/family/legal obligations, and more, can get 100 percent of their registration fees reimbursed—up to $10,000.* Plus, they also get our 24/7 service and assistance benefits, and we manage all customer service and claims activity, without risk or management resources from event organizers.

*Please have your customers review their declaration of coverage and certificate of insurance/policy for specifics about the policy that they purchased. 

Have questions about our products or services?

  contact us — we’re here to help. .

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What is event ticket insurance and is it worth it?

Should you tack on the extra cost at checkout to protect your purchase.

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I was once a dedicated purchaser of ticket insurance. I go to about a dozen concerts annually, and I liked the peace of mind that I thought ticket protection offered.  

Last March, I planned a weekend trip to Nashville with my best friend, a trip that was to conclude with a concert at the Grand Ole Opry. But a work emergency thwarted the entire trip a week before we had planned to leave.  

I called the Dolly-Parton-themed hotel and canceled our stay with no problem: it was fully refunded. I called American Airlines and canceled our flight with no problem: it was fully refunded (in future trip credit).  

But when I tried to get a refund for my insured concert tickets, it wasn't as simple. I first had to upload my receipt as well as a signed letter from my employer explaining why I couldn't attend. Then, I had to wait several days to hear the claim decision, which was thankfully approved.  

The hassle and the $20 spent on insurance were admittedly well worth the nearly $300 refund, but the experience taught me a valuable lesson: ticket insurance is not the catch-all I thought it was. Here's what you need to know about event ticket insurance before deciding if it's worth the expense.

What is ticket insurance? 

Ticket insurance is a type of protection that might reimburse your ticket purchase if you can't attend an event for certain covered, unexpected reasons. Customers can purchase it as an add-on when they buy tickets to live events like sports games and concerts . 

Getting insurance seems like a smart move when you consider that concert tickets can be extremely expensive. Even before fees get tacked on, tickets for Swift's Eras tour ran from around $50 to $900 at face value; tickets for Beyoncé's Renaissance tour ran from around $60 to around $1,000. Resale tickets are even more expensive, often double or triple face value.  

Fans of big-name artists are dropping big bucks on high-dollar seats and VIP passes, and these investments make ticket insurance an attractive offer.  

How do I purchase ticket insurance and how much does it cost?  

Ticketmaster, the world's largest ticket seller, is owned by Live Nation and handles around 70% of all event tickets sold in the U.S.  

At checkout for ticket purchases, Ticketmaster customers are offered Event Ticket Protector, an insurance service offered by Allianz Global Assistance, a consumer brand well-known for its travel insurance . Allianz Partners developed Event Ticket Protector in 2006 with Ticketmaster, and the company has been Ticketmaster's exclusive event ticket protection provider since.  

Event Ticket Protector costs about 10% of the ticket price. Depending on the ticket price, 10% could range from a couple of bucks to more than a hundred dollars. 

What's covered by ticket insurance? What's not covered?  

An Allianz Global Assistance ticket insurance policy that I received in February 2023 includes 18 covered reasons for ticket cancellation. However, these reasons are qualified by 20 listed general exclusions.  

The policy lists several exclusions that may raise some eyebrows, such as: 

  • "Terrorist events" 
  • "Fertility treatments or elective abortion" 
  • "Nuclear reaction, radiation, or radioactive contamination"  
  • "A mental health disorder"  
  • "An epidemic" 

Further, the insurance doesn't protect ticket purchases in the case of "the event being canceled or delayed by the venue or promoter for any reason." In other words, if the event gets canceled your best hope of getting a refund is if the promoter or venue voluntarily issues refunds, rather than through any ticket insurance policy.  

You can find a general explanation of Event Ticket Protector coverage here , though you should always check your certificate of insurance or policy for detailed explanations of coverage. "These are very technical documents," says Omar Ochoa, a Texas-based attorney who specializes in insurance. "You may see an advertisement that says something like you're protected in case you get sick. But 'sick' is not what you think it means in the general sense. It'll be very clearly defined in the terms." 

Ochoa and Daniel Durazo, a director of communications at Allianz Partners, both agreed that no insurance products cover every situation. Auto insurance , home insurance and health insurance generally have a list of exclusions.

However, the costs of not having home insurance (for example) when you need it could be catastrophic, which is why you should pay for a policy even if it has more exclusions than you'd like. With ticket insurance, the stakes are lower and you may feel a policy that doesn't cover enough situations isn't worth the expense.

How do I file a claim on my ticket insurance?  

When you purchase ticket insurance, you receive an email from the issuing company containing a link to the claim site. If you purchased Event Ticket Protector from Allianz Global Assistance, you could file a claim here .  

According to Ochoa, customers will need solid documentation of their circumstances to receive coverage for most claims, so have doctor's notes or police reports or employer letters ready to go. 

Where it's unclear how your policy applies to your situation, Ochoa said it's up to litigation to iron those out on a case-by-case basis. However, attorney's fees are expensive, and it hardly ever makes financial sense to pursue legal action on a rejected ticket insurance claim.  

"The coverage is actually very narrow," said Ochoa. "And to enter a dispute, if you feel like you're being taken advantage of, it's just not financially feasible in most instances. So, it makes it really difficult to justify this type of purchase for a consumer, in my opinion." 

Customers can appeal rejected claims to Allianz Global Assistance by emailing [email protected] and including their policy or claim number in the email. 

Should I insure my ticket purchases?  

If you're worried about unforeseen circumstances, then ticket insurance might be a smart investment for you. Still, you should very clearly understand the terms before purchasing any form of insurance. 

Durazo said in an email statement that he always protects his personal ticket purchases with Allianz Global Assistance. According to him, even off the clock, he likes knowing that his investments are covered for unexpected cancellations and the 24/7 event assistance that the insurance comes with. 

Allianz Global Assistance gives its customers a "free look" to review their policy, Durazo said. During this period, customers can cancel their policy for a full refund of their purchase price within 15 days of purchasing, as long as the event hasn't happened yet, and no claim has been initiated.  

He also recommended that customers call Allianz Global Assistance with any questions regarding what's covered by their policy.  

Ochoa, on the other hand, doesn't insure his ticket purchases. He said the additional cost is just not worth it.  

"The coverage it actually provides is pretty narrow when you read and understand the terms," said Ochoa. "There's this longer section called Ticket Cancellation Coverage, and it purports to cover all these different reasons for why you will be protected in some covered event, but then you go to the general exclusions, and it starts to chip away at those." 

If you bought expensive tickets and are willing to track down all of the documents you may need for your claim, then ticket insurance may make sense. Otherwise, the policy may not be a worthwhile investment. 

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox.  Sign up here .

What are the alternatives to ticket insurance?  

Ochoa recommended that customers check their other insurance policies to see if they have any areas of coverage that overlap with ticket insurance. For example, some travel insurance policies cover costs of an event that you couldn't attend because of travel-related complications.  

If you're looking to save money on or get the most out of large events, many credit cards offer exclusive event benefits, like pre-sales to concerts and sports games. 

Capital One offers several cards that are great options for those interested in early access to tickets, special on-site perks at specific venues and the ability to upgrade experiences at certain events using Capital One miles. The Capital One Venture X Rewards Credit Card is one of CNBC Select's favorite credit cards from the issuer: 

Capital One Venture X Rewards Credit Card

10 Miles on hotels per dollar and rental cars, 5 Miles per dollar on flights when booked via Capital One Travel; unlimited 2X miles on all other eligible purchases

Welcome bonus

Earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening

Regular APR

19.99% - 29.99% (Variable)

Balance transfer fee

$0 at the Transfer APR, 4% of the amount of each transferred balance that posts to your account at a promotional APR that Capital One may offer to you

Foreign transaction fees

Credit needed.

Terms apply.

Read our Capital One Venture X Rewards Credit Card review.

American Express offers its cardholders access to a large array of events you can attend as a cardholder, and some more premium events are invitation-only. You can check out the various experiences here . But to gain access to more premium events and experiences, you'll need to have a higher-end card like The Platinum Card® from American Express . 

The Platinum Card® from American Express

Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year, 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel, 1X points on all other eligible purchases

Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.

See Pay Over Time APR

Foreign transaction fee

Credit needed.

Excellent/Good

See rates and fees , terms apply.

Read our The Platinum Card® from American Express review .

Bottom line 

It takes one click to protect your ticket purchase, but it usually requires specific circumstances and paperwork to reap the benefits of that protection. Don't expect to be covered for simply changing your mind about attending. Read the terms and understand the limits of your coverage before deciding if ticket insurance makes sense for your next event. 

Catch up on CNBC Select's in-depth coverage of  credit cards ,  banking  and  money , and follow us on  TikTok ,  Facebook ,  Instagram  and  Twitter  to stay up to date.

For rates and fees of the Platinum Card® from American Express, click here .

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allianz travel insurance ticketmaster

Is Ticket Insurance Worth It? What You Need to Know

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allianz travel insurance ticketmaster

Buying event tickets is an investment. You’re not only investing your time and money so you can have a good time seeing your favorite artist or entertainer, sports team or theater production, but you might have to make other arrangements so you can be there live. For example, you might have to hire a babysitter, arrange transportation, make dinner reservations before the event, or take the night off from work. So, if something outside of your control comes up and you can’t make it to the event, you want your investment to be protected. That’s where event ticket protection comes in. Event ticket insurance protects you should you be unable to attend the event you have tickets for because of a covered circumstance.

With Allianz Event Ticket Insurance, you’ll get 100% of the ticket price returned to you if you can’t make the event for a number of eligible reasons, including covered illness, airline delays, traffic accidents and more. Sometimes, we never know what life is going to throw our way. So when something unexpected comes up that keeps you from attending the event you bought tickets for, you’ll be covered with event ticket insurance. You can learn more about the scenarios that are covered by Allianz Event Ticket Insurance here .

Wondering if you should buy event ticket insurance with your Ticketmaster tickets? Read on to learn more.

What is Event Ticket Insurance?

Allianz Event Ticket Insurance gives you peace of mind that if you’re unable to make your event due to an unforeseen circumstance, you’re covered. If a qualifying reason keeps you from attending your event, and you purchased event ticket insurance with your tickets, you can be reimbursed 100% of the price you paid. Your event ticket insurance will cover the ticket price, taxes, convenience fees and shipping charges, plus other eligible event-related items that you may have added to your purchase, including parking. In other words, event ticket insurance protects the investment you make when you purchase event tickets.

What does event ticket insurance cover?

If you purchase Allianz Event Ticket Insurance when buying your tickets on Ticketmaster, and you are unable to make it due to a qualifying circumstance, you’ll get reimbursed for your tickets. That means, if you purchased a ticket to an event and the total was $75, you will get $75 back if you cannot make the event due to a covered circumstance. With Allianz Event Ticket Insurance, the total price you paid for your tickets will be covered if you can’t attend the event for reasons including:

  • Covered illness or injury that prevents you or an event companion from attending the event
  • A family member is hospitalized or requires your care
  • Traffic accidents that prevent you from getting to the event
  • Your car suffers a mechanical breakdown within 48 hours of the event
  • Your plane or other common carrier experiences a covered delay while you’re en route to the event
  • You are required to serve on jury duty after having purchased tickets to an event
  • You are relocated by your company and move over 100 miles away from your home
  • You are required to miss an event as a result of military orders

Some terms and conditions do apply. View a complete list of scenarios that would be covered under Allianz Event Ticket Insurance here . In addition, with Allianz Event Ticket Insurance, you’ll get access to the Allianz Global Assistance 24-hour hotline for help with medical, legal or travel-related emergencies.

Is event ticket insurance worth it?

Buying ticket insurance when you get tickets at Ticketmaster protects your investment in the case of an emergency. Life can sometimes throw a wrench in plans that you’re really looking forward to, and when it does, Allianz Event Ticket Insurance has you covered. Plus, when you really need them the most, they’re there for you. Purchasing Allianz Event Ticket Insurance through Ticketmaster will gain you access to Allianz’s 24-hour helpline where a multilingual staff of problem solvers can help you. 

How do I buy event ticket insurance?

You can purchase Allianz Event Ticket Insurance with your ticket purchase on Ticketmaster. At checkout, when you’re asked if you’d like to purchase ticket insurance, just click “yes.” You will pay for the event ticket insurance as an additional charge and will be billed separately by Allianz Global Assistance.

What if I have ticket insurance for an event that gets rescheduled or canceled?

If you purchased Allianz ticket insurance for an event that’s been rescheduled, and you plan to attend on the rescheduled date, you can update your plan to protect the new date. Your plan just has to be updated within 770 days of your original purchase. If you have ticket insurance for an event that’s been canceled, or you can’t make the rescheduled event date, you can cancel your plan and receive a full refund of your insurance plan’s cost.

I purchased ticket insurance and now I’d like to claim it. How do I do that?

If you purchased ticket insurance for an event and no longer can attend, you can file a claim online at eventticketprotection.com/tm . Or, you can also file an event ticket insurance claim by contacting the Allianz Global Assistance claims office at 800-334-7525. You can find the documentation and information required to file your claim on your claim filing confirmation. If you need help, Allianz Global Assistance representatives will be available 24/7.

It already makes for a bummer of a day when you can’t make the event you’ve been looking forward to due to an unforeseen circumstance — don’t lose out on your investment, too. Add on Allianz Event Ticket Insurance with your next ticket purchase at Ticketmaster and protect yourself and your investment.

  • Ticket Tips

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June 1, 2020

Due to travel restrictions, plans are only available with travel dates on or after

Due to travel restrictions, plans are only available with effective start dates on or after

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Allianz Travel

Use this tool to calculate all purchases like ski-lift passes, show tickets, or even rental equipment.

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If you don't see what you're looking for, feel free to  email us  with questions.

For questions related to COVID-19, please visit our COVID-19 FAQ's .

+ - i'm experiencing a travel emergency. what should i do.

If you’re having a medical emergency, or if you’re the victim of a crime, first call local emergency services.

To get help anytime, Allianz Global Assistance customers can call 24-Hour Hotline Assistance .

  • Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands call toll free: 1-800-654-1908
  • Outside of the United States, call collect: 1-804-281-5700
  • Or, simply dial 0170 to reach an international operator. Say the number you wish to call, and you’ll be connected.

+ - Why do I need travel protection?

Travel is inherently risky, and so insurance can safeguard you from certain financial losses that often occur while traveling. If you have to cancel your beach rental for a covered reason, for example, trip cancellation/interruption benefits can reimburse you for your non-refundable, pre-paid trip costs (up to the amount of your plan limits). If your snowboarding gear gets stolen during your winter vacation, baggage loss/damage benefits can reimburse you for the loss. Depending on the plan you choose, travel insurance also can reimburse eligible medical costs in case of a covered medical or dental emergency; reimburse you for losses caused by a covered travel delay or baggage delay; protect you from paying for rental car damage or loss; and help in other situations as well.

Read more: Travel Insurance 101: How Travel Insurance Works

+ - Why do I need rental car insurance?

When you’re renting a car, even a tiny fender-bender can get really expensive. You may have to pay the deductible on your own collision insurance, as well as a loss of use charge from the rental car company — not to mention the higher insurance rates following an at-fault accident. The OneTrip Rental Car Protector  can cover costs up to $50,000 if a car you're renting is stolen or is damaged in a covered accident or while it's left unattended. There’s no deductible and no need to file a claim with your car insurance company. You also get trip interruption benefits and baggage loss/damage benefits up to $1,000.

(The  OneTrip Rental Car Protector  does not include liability insurance. Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/coverage may vary by state, and sublimits may apply.)

+ - What is included in non-refundable trip costs?

Non-refundable costs include pre-paid trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples may include vacation rental costs, campground fees; rental car fees; tickets for tours or events; and hotel and airline ticket costs. Be sure to consult your travel suppliers to determine which costs are non-refundable for your particular trip, as cancellation policies vary.

+ - What do travel protection plans cover?

Depending on the plan you choose, travel insurance can provide benefits for a number of situations that may occur before or during your trip. These benefits may include:

  • Trip Cancellation
  • Trip Interruption
  • Emergency Medical Transportation
  • Emergency Medical / Dental
  • Lost / Stolen / Delayed Baggage
  • Travel Delay
  • Change Fee Coverage
  • Loyalty Program Redeposit Fee Coverage
  • Rental Car Protection
  • 24-Hour Hotline Assistance

For definitions of these terms, please  click here .

Note: Not all plans include each benefit listed here. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

+ - How do I know which travel protection plan to buy?

That depends on your budget, your destination and your specific situation. If your biggest worry is protecting your vacation investment in case of a last-minute cancellation or trip interruption, then you need a plan with trip cancellation/interruption benefits. If you’re more concerned about mishaps that occur while traveling — such as baggage loss or delay, or trip delays — look for a plan with post-departure benefits. And to protect yourself in case of a medical emergency while traveling, we recommend a plan that includes emergency medical and emergency medical transportation benefits.

Read more: Compare Travel Insurance: How to Pick the Perfect Plan

+ - Who is covered by my travel protection plan?

Your travel insurance plan covers only people who are named insured — that is, named in the plan. Family members and/or travel companions are not covered unless they’re named in your plan documents. If you purchase the  OneTrip Prime  or  OneTrip Premier  plan, kids 17 and under are covered free when traveling with a parent or grandparent (not available on policies issued to Pennsylvania residents). The AllTrips Premier plan also can cover an entire household on a single plan.

Read more: Who’s Covered By My Travel Insurance Benefits?

+ - Do travel protection plans cover pets?

Your travel insurance benefits do not cover pets. However, we include service animals (as defined by the Americans with Disabilities Act) in our definition of “family members,” so any benefits that apply to family members would also apply to service animals. Emotional support animals or therapy animals are not considered service animals by the ADA.

+ - Do travel protection plans cover pregnancy?

Travel insurance from Allianz Global Assistance does not cover losses resulting from normal pregnancy or childbirth, except as expressly covered under Trip Cancellation Coverage. Specifically, if you find out that you are pregnant after purchasing your travel insurance plan, that can be considered a covered reason for trip cancellation.

While normal pregnancy and childbirth are not covered, unforeseen pregnancy complications may be a covered reason for trip cancellation or interruption. The medical condition you’re experiencing must be disabling enough to make a reasonable person cancel their trip, and a doctor must advise you to cancel it. If your plan includes emergency medical benefits, your insurance may reimburse you for the cost of emergency medical care that you received for those covered complications while traveling.

Read more: Travel During Pregnancy: What Does Travel Insurance Cover?

+ - Does my health insurance cover me overseas?

Before traveling overseas, it’s wise to ask your health insurance provider if your coverage travels with you. Medicare generally does not offer coverage overseas, and hospitals in other countries often require cash payments up front. Also, very few health insurance companies pay for your medical evacuation back to the United States, as the U.S. Department of State explains . This is why it’s so important to have travel insurance with emergency medical and emergency medical transportation benefits.

Read more: Do I Need Travel Insurance If I Have Health Insurance?

+ - My destination requires proof of travel insurance. Can you help?

We're happy to provide a summary letter that describes your travel insurance plan benefits, also called Proof of Insurance. Click here to request Proof of Insurance  (please allow up to 48 hours for a response).

To make sure the information provided in the Proof of Insurance satisfies the requirements of your destination, we recommend that you or your travel advisor contact the nearest embassy or consulate of that country to confirm.

+ - I'm traveling overseas. Where can I find information about COVID-19 travel restrictions and other entry requirements for my destination?

Our interactive map shows current information on travel requirements and entry restrictions for international destinations, including COVID-19 testing, vaccination policies, necessary travel documents and quarantine periods. Check your destination’s entry requirements here. (Content is provided by Sherpa, an affiliated third party).

If your destination requires proof of travel insurance, we're happy to provide a summary letter that describes your travel insurance plan benefits, also called Proof of Insurance. Click here to request Proof of Insurance  (please allow approximately 48 hours for a response).

+ - Can travel insurance cover trip cancellation or interruption if I don't meet the COVID-19 entry requirements for my destination?

Failing to meet a country’s entry requirements, whether for COVID-19 or any other reason, is not a covered reason for trip cancellation or interruption. It’s the responsibility of the traveler to check international entry requirements before booking a trip.

Before you book, and before you travel, use our interactive map to see current information on travel requirements and entry restrictions for international destinations, including COVID-19 testing, vaccination policies, necessary travel documents and quarantine periods. (Content is provided by Sherpa, an affiliated third party).

+ - What can 24-Hour Hotline Assistance do for me?

You can call  24-Hour Hotline Assistance  anytime to reach a team of multilingual specialists who can help you with many types of travel problems, from reporting lost baggage to finding emergency medical providers. Our Hotline Assistance team has helped road-trippers locate a lost wallet and RVers find emergency boarding for their dog, among other feats. They can also help you replace passports and essential travel documents, refer you to legal assistance, secure cash from home in case of emergency, and may be able to guarantee payment when you need to be admitted to a hospital, if you have a covered medical emergency while traveling.

Read more: Secret Superpowers of the 24-Hour Hotline Assistance Team

+ - Am I able to change my flight through Allianz Global Assistance?

We can’t change your travel arrangements for you. Instead, call your airline, travel agent or other travel supplier. If you need help making alternate travel arrangements due to a covered trip interruption, travel delay or other covered situation, call 24-Hour Hotline Assistance .

+ - How do I call Allianz Global Assistance internationally?

You can call Allianz Global Assistance collect when traveling abroad. The easiest way to reach us is to download the free Allyz ® TravelSmart app . Or, simply dial 0170 to reach an international operator. Say the number you wish to call, and you’ll be connected:

  • 1-866-884-3556 for customer service
  • 1-804-281-5700 for 24-Hour Hotline Assistance outside the U.S.

Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call toll free:

  • 1-800-654-1908 for 24-Hour Hotline Assistance

+ - If I cancel my trip, do I get my money back?

Trip cancellation benefits can reimburse your prepaid, nonrefundable trip payments if you have to cancel your trip for one of the covered reasons stated in your plan documents. If a hurricane floods your beach house; if a family member falls ill right before your vacation; or if you fracture your ankle right before your golf getaway, those all can be covered reasons for canceling your trip and getting reimbursed.

Other examples of covered reasons may include: sudden covered medical emergencies; the birth of a family member’s child; the death of a travel companion or family member; financial default of a covered airline, cruise line or tour operator; legal separation or divorce; or jury duty. Some reasons for cancellation  aren't  covered, such as changing your mind about taking a trip or other things not named in your Certificate of Insurance/Policy.

If you cancel your trip for a covered reason, you must notify your travel supplier(s) within 72 hours of the cancellation. Not all plans include trip cancellation benefits. Please see the Certificate of Insurance/Policy for terms, conditions, and exclusions.

Read more: Trip Cancellation Insurance: Covered Reasons Explained

+ - Do you offer "cancel for any reason" travel insurance?

“Cancel for any reason” insurance is not available for purchase online. If you are interested in this type of travel insurance, please talk to your travel agent about your options.

+ - How do you determine the cost of travel protection plans?

The cost of travel insurance generally depends on a few key factors: the age of the traveler(s), the cost of the trip, and the level of coverage desired. The cost is not affected by your destination or your prior medical or claims history. There is a per diem cost for trips over 30 days in length.

Read more: What Factors Determine the Cost of Travel Insurance?

+ - Who provides the insurance for these programs?

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected].

+ - My travel plans have changed. How can I change my plan coverage dates?

We are happy to help you change your coverage dates to match your new trip dates. Your new return date must be within 770 days of when you purchased your policy.

If you have not already departed on your trip or filed a claim, you may update your plan through the online plan management tool .

If the travel dates have passed, and you have not started your trip or filed a claim, just send us the following information:

  • Proof of cancellation for your existing trip, such a copy of the cancellation email[s] from your travel supplier, or screenshots from the supplier website.
  • A copy of your new itinerary showing the traveler name[s], trip dates, and new total cost of your trip.

Forward your documents to [email protected] . Please include “Date Change Request” and your plan number in the subject line of the email. You can also fax the documents to (804) 673-1598. Please include your plan number on all documents. Once we receive these items, our team will review your request within 3-5 business days.

Please note, if your trip cost or duration changes, the cost of your travel protection plan may also change. We will let you know if that is the case.

If your trip is extended because of a covered travel delay, trip interruption, medical emergency or other covered reason, you don’t have to request a change to your coverage dates. We will extend your coverage period until the earlier of when you are able to return home or to your point of origin, or until you arrive at a medical facility for further care following a medical repatriation or trip interruption.

+ - Can I change the details of my insurance plan?

As long as you have not already departed on your trip or filed a claim, you may be able to change certain details (such as adding trip costs). For fastest service, visit our  online plan management tool .

+ - How do I get another copy of my policy documents?

You can request an additional copy of your policy documents by visiting our online policy management tool .

+ - How do I know what my coverage limits are?

Refer to your plan documents for all the details of your plan, including benefits, coverage limits, covered reasons for trip cancellation/trip interruption and exclusions. Benefit limits are listed on the Declarations page.

+ - How do I access my plan documents?

When you purchase your plan, we’ll email you your plan documents. You can obtain an additional copy by visiting our  online plan management tool . For full mobile access to your plan, download the free Allyz ® TravelSmart app .

+ - How do I cancel my travel protection plan?

For the fastest service, you can cancel your plan by visiting our  online plan management tool . For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.

+ - What should I do if I'm having a technical issue with your website?

Please let us know! On the Contact Us page, select "Technical issue with the website" from the drop-down menu. Let us know which page you were on and describe the issue (e.g. the page did not load properly, you received an error message, etc.).

+ - How do I file a claim?

The fastest and easiest way is to file a claim on our website . To get started, you'll need your email address or policy number, as well as your departure date or policy purchase date.

Documentation to support your claim is required before a claim examiner can review your claim. Find a list of supporting documents you may need here . Once you have filed your claim, you will receive a confirmation email.

You can also use the free Allyz ® TravelSmart app to file a claim . Or, email us at [email protected], fax your claim to us at 804-673-1469, or mail it to:

Allianz Global Assistance P.O. Box 71533 Richmond, VA 23255-1533

Please include your name and policy number with any documentation submitted by mail or fax. Processing times may be longer than for claims submitted online.

After your claim has been submitted, you can check your claim status 24 hours a day by visiting our online claim management tool or using the Allyz TravelSmart app. You can get help filing or checking a claim anytime by calling customer service at 1-866-884-3556.

For more details on the claims process, click here .

+ - How do I check on the status of a claim?

For the quickest service, check the status of your claim online or in the free Allyz ® TravelSmart app . You also can reach customer service by calling 1-866-884-3556.

+ - How long will it take for my claim to be reviewed?

The time required to process a claim depends on the type of claim, the circumstances of the claim and the documentation required. We'll begin processing your claim once we receive your claim form and all the required supporting documentation . If we have to request more documents or more information, then the claim processing time will be extended.

For the fastest service, please submit your claim and all documentation on our website or in the Allyz ® TravelSmart app . Claims submitted by email, mail or fax may take longer to process.

+ - How long does it take to receive payment for a claim?

The timeline for receiving payment for a claim depends on two things: the time required to process your claim (see above) and the payment method you choose. We recommend choosing debit disbursement (sending money to your debit card electronically) or direct deposit (sending money to your bank account electronically) as your payment option, if your claim is eligible.

  • If you're filing online, select debit or direct deposit on the payment info page.
  • On the phone, ask Customer Service to select debit or direct deposit for your reimbursement.
  • If you're submitting a claim via email, mail or fax, mark debit or direct deposit on the claim form.

If your claim is eligible for payment, debit disbursements may be received immediately, the next day, or within two to five business days, depending on your bank's processing times. Direct deposit takes two to five business days, based upon bank processing times.

We can also mail you a check if you'd prefer, but please note that it can take 10 to 14 days to receive it.

+ - Where do I find a list of all the required claim documents?

On the Required Documents page , select your claim type to see a list of the documentation that may be required to support your claim. For the fastest service, please gather these documents before you start your claim.

In some cases, your claims examiner may ask you to submit an additional piece of documentation that's not included in this list. If you have questions about the documents you need to submit, please call us at 1-866-884-3556.

+ - If my claim is approved, can I receive the payment electronically?

Whether you file a claim online or offline, you will have the option to select direct deposit/ACH or debit disbursement to receive your claim payment. On the phone, ask Customer Service to select debit or direct deposit for your reimbursement.

Depending on the nature of your claim, you'll see the payment originating from AGA Service Company or Jefferson Insurance Company .

+ - Are there limits on electronic claim payments?

Payments can only be made in US dollars. There is a $10,000 maximum limit for debit disbursements ($50,000 per month). If you select electronic payment and your refund is over the maximum limit, then we will mail you a check. Please allow 10-14 days for it to arrive.

+ - Can I receive a claim payment on my credit card? Can I receive claim payment to a business account or to multiple accounts?

We cannot make claim payments to a credit card or a prepaid card at this time. Additionally, we unfortunately cannot send claim payments to a business account or split claim payments among multiple bank accounts. The total claim payment will need to go to one personal account.

+ - Why do I have to provide my email for claim processing?

Email addresses are required for all electronic payments in order to electronically send your explanation of benefits. If you don’t have an email address, or choose not to provide it, we’ll mail you a check.

+ - I opted to receive electronic payment, but I received a check. Why did this happen?

Even if you've selected electronic reimbursement, we may instead mail a check if:

  • Your claim reimbursement amount exceeds the maximum limit for electronic disbursement.
  • There was an error in the electronic payment details (e.g. account or routing number).
  • There was a processing error with the bank.
  • You did not enter an email address.

+ - Can I change my preferred payment option?

Please call customer service at 1-866-884-3556. If your claim payment has not already been processed, we will happily update it for you.

+ - How can I make the claims process go smoothly?

To help us process your claim as quickly and efficiently as possible, please gather all the requested documentation and information before you begin filing your claim. You’ll need to describe what happened, provide exact dollar amounts for each of your losses, and include documentation, such as receipts or doctor’s notes, to support your claim.

Watch a quick video that shows you how to file a claim .

Learn more about how the claims process works .

+ - Why do I need to submit documentation?

Supporting documentation helps us to verify your claim, and it is required in order for us to assign your claim to an examiner. The documentation required depends on your claim type and reason. It may include photos, receipts, communications, and invoices from your travel suppliers, medical records, police reports, etc. To see examples of what might be required for your claim, please see the Required Documentation page .

Remember, we’re always here to help you navigate the claims process! Call Customer Service anytime at 1-866-884-3556.

+ - How do I upload additional documentation for my claim?

If you don't have all your documents at the time of filing, that's OK! You can start your claim and come back later to add documents. Click Check a Claim to look up your claim and add documentation. Please remember that your claim can't be processed until all required documentation has been submitted.

Submitting documents online will result in the fastest claim processing. If you are unable to upload your documents, you may also send them by:

  • Email: [email protected]
  • Fax: 804-673-1469
  • Mail: Allianz Global Assistance Claims Department, PO Box 72031, Richmond, VA 23255

Please include your claim number on any documentation submitted at a later date.

+ - When do I have to turn in my documentation?

Supporting documentation helps us to verify your claim, and it is required in order for your claim to be assigned to an examiner. For the fastest processing, please submit your documentation at the time of filing. If you need more time to gather your documentation, you can start your claim online, then come back at any time to add documents. We ask that you notify us of your claim within 90 days of the date of loss or as soon as reasonably possible (except as otherwise allowed by law).

+ - Why was my claim denied?

If your claim has been denied, a claim examiner will provide the reason specific to your situation. Some common reasons for claim denials:

  • Your claim reason does not meet the requirements stated in your plan documents
  • Your claim reason is listed under "General Exclusions" in your plan documents

It's important to read your plan documentation before you travel or file a claim to understand what is and is not covered. If you have questions about why your claim was denied, please call Customer Service at 1-866-884-3556.

Read more: 5 Reasons Your Trip Cancellation Insurance Won’t Cover You

+ - Does it matter if I file a claim by mail, by fax or electronically?

For the fastest processing, we recommend filing your claim online. However, the manner in which you submit your documentation does not affect the outcome of your claim. You can also file a claim via email, mail, fax or phone.

+ - What do I do if I receive both a refund from my travel supplier and a reimbursement from Allianz Partners?

If you receive additional reimbursement for this claim, please contact our Recovery Department and reference your claim number in your correspondence. Unless prohibited by law, you may be required to return excess funds if they exceed your total amount of loss. We and your plan's underwriter(s) each reserve our respective rights, remedies, and defenses under this plan and applicable law.

Recovery Department PO Box 72032 Richmond, VA 23294 [email protected]

Pre-Existing Medical Condition Coverage

+ - what is a pre-existing medical condition.

We define a pre-existing medical condition as an injury, illness, or medical condition that, within the 120 days prior to and including your plan purchase date:

  • Caused a person to seek medical examination, diagnosis, care, or treatment by a doctor;
  • Presented symptoms; or
  • Required a person to take medication prescribed by a doctor (unless the condition or symptoms are controlled by that prescription, and the prescription has not changed).

The illness, injury, or medical condition does not need to be formally diagnosed in order to be considered a pre-existing medical condition.

+ - If I have a pre-existing medical condition can I still purchase travel protection?

Yes. If your plan includes the Pre-Existing Medical Condition Exclusion Waiver, you may be covered for losses due to a pre-existing medical condition if you meet all the following requirements:

  • Your plan was purchased within 14 days of the date of the first trip payment or deposit;
  • You were a U.S. resident when the plan was purchased;
  • You were medically able to travel when the plan was purchased; and
  • On the plan purchase date, you insured the full non-refundable cost of your trip with us. This includes trip arrangements that will become non-refundable or subject to cancellation penalties between the plan purchase date and the departure date.

If you incur additional non-refundable trip expenses after you purchase your plan, you must insure them with us within 14 days of their purchase. If you do not, those expenses will still be subject to the pre-existing medical condition exclusion. Coverage limits may vary based upon your chosen plan. Please see your Certificate of Insurance/Policy for terms, conditions, and exclusions.

Even if you don't purchase protection that covers existing medical conditions, or if you don't meet the requirements for that coverage, you can still purchase travel protection; just be aware that any loss due to an existing medical condition will be excluded.

Covered Suppliers

+ - what is supplier default.

Some travel protection plans include supplier financial default as a covered reason for trip cancellation and trip interruption. This means a covered supplier — such as a tour operator, airline, or cruise line — ceases all operations due to its financial condition, with or without filing for bankruptcy. Coverage applies to non-refundable payments and deposits you made before your trip was canceled, less any published refunds you're entitled to receive.

+ - How do I determine if I have supplier default coverage?

Please review your plan's terms, conditions and exclusions to see if the financial default of a travel supplier is listed as a covered reason for trip cancellation and trip interruption. To be eligible, the following conditions must apply:

a. Your plan was purchased within 14 days of the date of the first trip payment or deposit;

b. The cessation of operations occurs more than seven days after your plan’s Coverage Effective Date;

c. Your plan was not purchased directly through the tour operator, airline, or cruise line ceasing operations, or an affiliate of that entity; and

d. The tour operator, airline, or cruise line was included in our list of covered suppliers on your plan’s Coverage Effective Date. A list of these covered suppliers can be found by clicking  here .

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Coverage Alerts

Please feel free to contact us with any questions or comments:

1-866-884-3556

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

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Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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Do I need travel insurance for my summer vacation? It's complicated.

  • Travel insurance can be complicated, but it's worth it if you have travel expenses that insurance would cover.
  • You might not need travel insurance if you're taking a driving vacation and staying in a place where lodging is free.
  • If you're leaving the country, you'll likely need travel insurance.

Get more news like this delivered to your inbox by signing up for our Travel newsletter here .

If you're planning to travel somewhere this summer, you're probably thinking of buying travel insurance.

Kingsley Hopkins is. He's headed to Portugal and Iceland with his girlfriend, and he wants to make sure he's covered for things like medical emergencies or trip disruptions, "or if a volcano erupts," he said.

Check out   Elliott Confidential , the newsletter the travel industry doesn't want you to read. Each issue is filled with breaking news, deep insights, and exclusive strategies for becoming a better traveler. But don't tell anyone!

But getting the right travel insurance can be complicated. There's no one-size-fits-all policy, and Hopkins, an assistant editor at a book publishing company in New York, has been spending a lot of time thinking about how to protect his summer vacation.

Learn more: Best travel insurance

Chances are, so have you.

Why finding the right travel insurance is so hard

Most surveys suggest this will be a record summer for travel. How much of a record? Demand is so high that some airlines are afraid they will run out of planes. Now that's busy.

At the same time, danger and uncertainty are lurking everywhere – wars in Europe and in the Middle East, the usual slate of natural disasters like hurricanes and maybe a volcano or two. It's no wonder people are giving some serious thought to insurance. 

Older travelers are particularly worried. And they should be, said PK Rao, CEO of INF Visitor Care . Claims by travelers over age 50 spike during the summer months.

Warning: American tourists are being profiled. Don't be one of them.

Try this pro trick for an affordable and stress-free summer vacation

"According to our claim data, medical emergencies tend to uptick during the summer, especially for those going on trips that involve outdoor activities," he said.

But there are so many choices out there, including credit card coverage, medical evacuation membership programs and standalone travel insurance. What should you get?

You need peace of mind 

But don't just reflexively start shopping for a travel insurance policy this summer. Instead, look for peace of mind – knowing that if something goes wrong, you'll be taken care of.

"Knowing you're protected from unforeseen travel mishaps – like delays, lost baggage and even medical emergencies – can make the trip that much more enjoyable,” said Daniel Durazo, a spokesman for Allianz Partners USA .

As it turns out, there are several ways to get the peace of mind you need. And there are times when you can safely skip travel insurance.

This is when you don't need insurance

Here's when you can skip travel insurance, according to experts:

  • If you already have coverage. "You may already have travel coverage through your benefits at work, your credit card, or through group benefits with an organization," said Jiten Puri, CEO of PolicyAdvisor.com. If you do, there's no need to buy more coverage. You're all set.
  • If you're not traveling far. If you're taking a driving vacation and staying in a place where lodging is free, like a relative's sofa, then there's not much to insure. "If you already have health insurance, it may cover you for a domestic trip, so you don't need to think about health insurance coverage," said Joe Cronin, CEO of International Citizens Insurance .
  • If your trip isn't insurable. Traditional travel insurance covers conventional trips with prepaid, nonrefundable components like airline tickets and hotel stays. You might find that you either already have coverage through your medical insurance, or the trip is essentially uninsurable.

So think twice before saying "yes" to optional travel insurance that your online travel agency may offer you when you're booking a trip. You might not need it.

Here's when you need travel insurance

But most travelers should consider some kind of travel insurance coverage this summer. Here's when you need the extra coverage:

  • If you have travel expenses that insurance would cover. "If you have many prepaid, nonrefundable expenses, it's best to take out travel insurance," said Lauren Gumport, a spokeswoman for Faye Travel Insurance ."This includes things like flights, hotel rooms, tickets and activities." The more conventional your vacation, the likelier travel insurance is to cover almost every aspect of your summer vacation.
  • If you're leaving the country. "Your regular medical insurance might not extend coverage beyond your home borders," said John Rose, chief risk and security officer at ALTOUR . Also, many countries require travel insurance for entrance. They include Bermuda, Qatar, Sri Lanka, and some European countries.
  • If you can't afford to lose your trip. "When considering travel insurance for your summer trip, evaluate whether you can afford to lose your vacation investment due to unforeseen circumstances like illness, weather disruptions or emergencies," explained Robert Gallagher, president of the US Travel Insurance Association (USTIA). "Can you afford the financial risk if you miss your cruise departure because of covered flight delays? What if you have to cut your trip short because of illness?"  

One of the most common mistakes travelers make is assuming their credit card will cover them. For example, I found that my credit card only covered my rental car as secondary insurance, which made it completely useless when I rented a car in Tampa recently. I had to buy a standalone policy from Allianz to cover the vehicle.

Should you repeat your vacation? Let's settle this once and for all.

Junk fees: Travelers are drowning in junk fees during the summer of surcharges

How one traveler insured his summer vacation

So, how did Hopkins handle his travel insurance needs? Well, as I mentioned – it's complicated.

Hopkins said he always buys some travel insurance before he takes a trip, "but how much, and what I cover, varies," he explained.

He decided that his path to peace of mind in this case was to spend a few extra dollars: He made fully refundable flight and hotel reservations, just in case something went wrong. That would eliminate a lengthy claim with his travel insurance company or credit card.

But he still needed at least $50,000 in medical coverage with emergency evacuation because of his active schedule.

"We’re going to be doing a lot of hiking in Iceland," he said. "And you just never know." 

At the beginning of the year, he decided to buy an annual Medjet Horizon plan, a membership that would get him from a hospital in Portugal or Iceland to a hospital at home, in case something happened. 

For insurance, Hopkins checked TravelInsurance.com to find an affordable travel insurance policy. He found coverage through Trawick International that pays up to $50,000 in medical expenses and up to $200,000 for an evacuation.

"I’ve heard good things about them," he said. "Hopefully, we won’t need any of it."

How do I insure my trips?

I'm on the road about 360 days a year, so I'm always thinking about peace of mind. I currently use a Wells Fargo credit card with lots of travel benefits, and I have long-term policies through Faye and Cigna, which have worked fairly well. I also am a long-time Medjet Horizon member. If I rent a car, I turn to Allianz for my primary coverage.

I know – that's a lot of peace of mind. 

But I've also run into trouble and had to use many of those benefits. Medjet got me back home during the pandemic. Cigna covered me after a serious ski accident in Switzerland. My old Allianz policy took care of my medical expenses when I had to see a doctor in Santa Fe, New Mexico, a few years ago.

Like I always say, when it comes to having enough insurance, better safe than sorry.

Christopher Elliott  is an author, consumer advocate, and journalist. He founded  Elliott Advocacy , a nonprofit organization that helps solve consumer problems. He publishes  Elliott Confidential , a travel newsletter, and the  Elliott Report , a news site about customer service. If you need help with a consumer problem, you can  reach him here  or email him at  [email protected] .

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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COMMENTS

  1. Ticketmaster:Event Ticket Insurance

    Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected]. Protect your ticket with event ticket insurance if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents, and more.

  2. What is covered by Allianz Global Assistance Event Ticket Protector

    Please see the full Certificate of Insurance/Policy for full details. Event Ticket Protector also includes access to the Allianz Global Assistance Event 24-hour assistance hotline. A staff of multilingual problem solvers is available to help you with medical, legal or travel-related emergency. Please call 1-800-424-3396.

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    We are a leader in the specialty insurance and assistance industry. Every year, over 70 million people choose us to protect their event ticket purchases, travel plans and registration fees. Allianz Ticket Protection is designed to enhance live experiences with peace of mind, and our award-winning assistance team is always available to help.

  4. Event Ticket Insurance Provides Peace of Mind for Missed Events

    For Event Ticket Protector™, covered reasons include serious unforeseen illness (for you or a covered family member), traffic accidents, issues with your home or business, airline delays and even termination of employment. 3. Stuff happens. And ticket insurance such as Event Ticket Protector™ can give you the proactive peace of mind and ...

  5. Claims Center

    Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

  6. How do I file a claim for Event Ticket Protector Insurance?

    If you purchased Ticket Insurance, you must file a claim online at eventticketprotection.com/tm or contact the Allianz Global Assistance claims office at (800) 334 ...

  7. What is Allianz Global Assistance Event Ticket Protector Insurance?

    It's peace of mind offered by Allianz Global Assistance® Event Ticket Protector (sm). If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit.

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  9. What is event ticket insurance and is it worth it?

    At checkout for ticket purchases, Ticketmaster customers are offered Event Ticket Protector, an insurance service offered by Allianz Global Assistance, a consumer brand well-known for its travel ...

  10. Is Ticket Insurance Worth It? What You Need to Know

    If you purchase Allianz Event Ticket Insurance when buying your tickets on Ticketmaster, and you are unable to make it due to a qualifying circumstance, you'll get reimbursed for your tickets. That means, if you purchased a ticket to an event and the total was $75, you will get $75 back if you cannot make the event due to a covered circumstance.

  11. When should I purchase Allianz Global Assistance Event Ticket Protector

    When should I purchase Allianz Global Assistance Event Ticket Protector Insurance? We recommend you opt-in for ticket insurance by selecting the Yes, protect my ticket purchase button during checkout.

  12. If I have Allianz ticket insurance and miss an event, can I get a

    With Allianz ticket insurance, you can get a refund for your order if you can't make it to the event for a number of covered reasons, including: Sudden medical emergencies. Death of a family member or companion. Mechanical breakdown on the way to an event. Traffic accident on the way to an event. Being called for jury or military duty.

  13. What is Allianz Global Assistance Event Ticket Protector Insurance

    It's peace of mind offered by Allianz Global Assistance® Event Ticket Protector (sm). If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Learn more.

  14. Travel Insurance

    Travel insurance can reimburse you for your prepaid, non-refundable trip costs — including vacation rentals, car rentals, hotels and flights — if you have to cancel for a covered reason. Travel delays leave you stranded. Travel insurance can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay.

  15. How do I file a claim on my Allianz insurance?

    How do I file a claim on my Allianz insurance? If you purchased Ticket Insurance, you must file a claim online at magroup-online.com. All documentation and information required for your claim can be found on your claim filing confirmation. Was this article helpful?

  16. What is covered by Allianz Global Assistance Event Ticket Protector

    A staff of multilingual problem solvers is available to help you with medical, legal or travel-related emergency. Please call 1-800-424-3396. Buy concert tickets for top tours and festivals - Live Nation is your premier source for latest tour news, artist insights, exclusive videos, photos, and more.

  17. What Does Travel Insurance Cover?

    Watch on. Allianz Travel Insurance can cover claims resulting from unforeseen pregnancy complications, such as pre-eclampsia or pre-term labor. This means if you must cancel or interrupt a trip because of a covered pregnancy complication, your travel insurance may reimburse you for nonrefundable trip costs. Your plan may also reimburse you for ...

  18. I decided not to attend the event and I have event ticket insurance

    To file an insurance claim for reimbursement, please contact the insurance provider. Event Ticket Protector Insurance only reimburses prepaid, non-refundable payments when you have to cancel for a covered reason. Covered reasons include (for example): Sudden covered medical emergencies; Death of a family member or companion

  19. Claims Center

    Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

  20. Allianz Global Assistance travel protection settlement is legit

    In 2023, Allianz Global Assistance, a travel insurance company, agreed to a $19.75 million class action lawsuit settlement to resolve claims that it charged an illegal assistance fee on travel and ...

  21. How do I cancel Event Ticket Protector Insurance?

    To cancel your insurance, contact Allianz Global Assistance by visiting the Event Ticket Insurance page. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence to examine the plan. If for any reason, you wish to cancel your plan during the review period, you'll be refunded your ...

  22. Travel Insurance FAQs

    Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected].

  23. Here's when you need travel insurance (and when you don't)

    For insurance, Hopkins checked TravelInsurance.com to find an affordable travel insurance policy. He found coverage through Trawick International that pays up to $50,000 in medical expenses and up ...