free travel card for disabled

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Disabilities and Medical Conditions

All passengers and their property are required to undergo screening at the checkpoint.

If you need assistance during screening, you or your traveling companion may talk to the TSA officer about the best way to complete the screening process. You may inform the TSA officer of your disability or medical condition verbally, by using the TSA Notification Card or by providing medical documentation.

At TSA PreCheck® lanes, you do not need to remove shoes, laptops, 3-1-1 liquids, light jackets or belts during the screening process. If available, you can request screening by the body scanner machine, also known as Advanced Imaging Technology (AIT). However, removal of light jackets will be required.

To be eligible for AIT screening, you must be able to stand and walk unassisted for the duration of the screening. You must also be able to stand shoulder width apart with your arms above your head for five to seven seconds without support. If you do not want to be screened by AIT, you will receive a pat-down. Pat-downs are conducted by a TSA officer of the same gender and will require the removal of items such as shoes, belts, or light jackets.

A pat-down and additional or enhanced screening of your carry-on property may be required if there is an alarm during screening.

To File a Complaint

If your screening experience did not meet your expectations, you may request to speak with a supervisor at the checkpoint. You may also submit your concern(s) to the TSA Contact Center .

Inform the TSA Officer

Before the screening begins, inform the TSA officer if you have a bandage, compression sleeve or dressing.

Screening in Standard Lanes

Your bandage, compression sleeve or dressing is subject to additional screening, including inspection, hand-held metal detector screening, a test of your hands and a test of the medical item device for any trace of explosives.  

Screening in TSA PreCheck® Lanes

Additional screening is required if your bandage, compression sleeve or dressing alarms in the Walk-through   Metal Detector (WTMD) or AIT. If required, the TSA officer will direct you to conduct a self-pat down of the medical item, test your hands for any trace of explosives and conduct hand-held metal detector screening on the medical item.

Inform the TSA officer if you are blind or have low vision and require assistance with the screening process.

White canes, Braille note-takers and other aids must undergo X-ray screening. A TSA officer will inspect the item if it cannot fit through the X-ray machine. Notify the TSA officer if you need to be immediately reunited with the device after it is screened by X-ray.

Inform the TSA officer if you are deaf or hard of hearing and require assistance with the screening process.

You are not required to remove any hearing aids or cochlear implants. Additional screening, including a pat-down or inspection of a device, may be required if your medical device alarms in the WTMD or AIT.

Inform the TSA officer if you have any metal implants, a bone growth stimulator, a pacemaker, defibrillator, or other internal medical devices.

You should not be screened by the WTMD if you have an internal medical device such as a pacemaker. Consult with your physician prior to flying.

If you choose to not be screened by the AIT or you alarm the WTMD, the TSA officer will conduct a pat-down.

Before screening begins, inform the TSA officer about the location of an insulin pump, glucose monitor or other medical device attached to your body.

You will not be required to remove medical devices attached to your body. However, disconnected devices may be screened by X-ray. Inform the TSA officer if you do not want your device screened by X-ray. Alternative screening will be conducted.

If your insulin pump or glucose monitor is attached to your body, the device is subject to additional screening, to include a self pat-down of the medical device and a test of your hands for any trace of explosives.

Additional screening is only required if your insulin pump or glucose monitor alarms in the WTMD or AIT. If required, the TSA officer will direct you to pat-down the medical device and will test your hands for any trace of explosives.

Medications in pill or other solid forms must undergo security screening. You can facilitate this screening by clearly labeling medication.

Medication can undergo a visual or X-ray screening and may be tested for traces of explosives.

Before the screening begins, inform the TSA officer that you have medically necessary liquids and/or medications. Place them in a bin or bowl separate from other property, along with accessories associated with your liquid medication such as freezer packs, IV bags, pumps and syringes.

3-1-1 Liquids Rule Exemption

TSA allows larger amounts of medically necessary liquids, gels, and aerosols in reasonable quantities for your flight, but you must declare them to TSA officers at the checkpoint for inspection.

Remove medically necessary items from your carry-on bag, and place them in a bin or bowl. If a medically necessary liquid, gel, or aerosol alarms additional screening will be required. If the alarm cannot be resolved, the item may not be allowed.

Accessories

Ice packs, freezer packs, gel packs and other accessories may be presented at the screening checkpoint in a frozen, partially frozen or melted state to keep medically necessary items cool. All items, including supplies associated with medically necessary liquids such as IV bags, pumps and syringes must be screened before they will be permitted into the secure area of the airport.

TSA officers may test liquids, gels or aerosols for explosives or concealed prohibited items. If officers are unable to use screening technology to clear these items, you may be asked to open them for Vapor Analysis. Screening will never include placing anything into the medically necessary liquid.

Inform the TSA officer if you do not want your liquid medication to be screened by X-ray or opened. Additional steps will be taken to clear the liquid, and you or the traveling guardian will undergo additional screening procedures, which may include AIT screening, a pat-down, and additional screening of your carry-on property.

Inform the TSA officer of your ability to walk or stand independently before screening. If you have difficulty standing, you may ask for a chair or you may request to be screened while seated in your wheelchair or scooter.

• Aids: Walkers, crutches, walking canes or other mobility aids and devices must undergo X-ray screening. A TSA officer will inspect the item if it cannot fit through the X-ray. Notify the TSA officer if you need to be immediately reunited with the device after it is screened by X-ray.
• Wheelchairs and Scooters: TSA officers will screen wheelchairs and scooters to include the seat cushions and any non-removable pouches or fanny packs. Items will be tested for traces of explosives, and removable items will undergo X-ray screening. The TSA officer will physically inspect the cushion(s) to the extent possible and may use other screening methods to clear your cushion(s).

If you are able to stand and walk, you will be screened by technology. If you are ineligible for screening by technology, a pat-down will be conducted.

If you are 75 years of age or older in a wheelchair or scooter, you may remain seated and the TSA officer will conduct a test of your hands for trace of explosives.

If you are unable to stand or walk, you may remain seated in your mobility device and the TSA officer will conduct a test of your hands for any trace of explosives.

You may inform the TSA officer that you have a medical condition if assistance or screening modification is needed during the screening process.

Passengers with non-visible disabilities and medical conditions such as Alzheimer's, autism spectrum disorder, and dementia can be screened without being separated from their traveling companion. If a companion provides assistance during screening, they will need to be rescreened. 

TravelingWiki.com: Wiki for Autism Resources at U.S. Airports

Before screening begins, inform the TSA officer about the location of an ostomy pouch, medical ports or catheter attached to your body.

Screening in Standard and TSA PreCheck® Lanes

You can be screened without having to remove or expose the ostomy pouch, medical ports or catheter.

If additional screening is required, you will be asked to conduct a self-pat down of the device outside of your clothing, followed by a test of your hands for any trace of explosives, and you may also undergo a pat-down of areas that will not include the medical device.  

Before screening begins, inform the TSA officer about the location of a prosthesis, cast, support brace, sling or support appliance. 

You may voluntarily remove your prosthesis, cast, support brace, sling or support appliance prior to screening and submit it for X-ray screening.

Your prosthesis, cast, support brace, sling or support appliance is subject to additional screening, including inspection, hand-held metal detector screening, a test of your hands, and a test of the medical device for trace of explosives. If your support brace alarms during this process, it must be removed for X-ray screening.

Additional screening is required if your prosthesis, cast, support brace, sling or support appliance sets of the alarms in the WTMD or AIT. If required, the TSA officer will direct you to conduct a self-pat down of the medical device, test your hands for trace of explosives, and conduct hand-held metal detector screening on the medical device.

Before screening begins, inform the TSA officer if you have recently undergone medical procedures involving radioactive materials or have a radioactive medical implant.

Radioactive medication must undergo screening. 

Contact the Airline

Not all airlines allow the use of portable oxygen concentrators. Check with your airline before flying. Also check with the manufacturer to determine whether the oxygen concentrator is approved for in-flight use.

Inform the TSA officer that you have a portable oxygen concentrator and whether you can disconnect during the screening process.

Consult your doctor to determine whether you can safely disconnect during screening.

If you are able to disconnect from the concentrator, submit it for X-ray screening and continue to the AIT or WTMD.

If you must remain connected, your equipment will be tested for traces of explosives material.

Nebulizers, CPAPs, BiPAPs, and APAPs

Remove nebulizers, CPAPs, BiPAPs and APAPs from their carrying cases for X-ray screening. Facemasks and tubing may remain in the case.

You may provide a clear plastic bag to place the device through the X-ray. A TSA officer may need to remove the device from the bag to test it for traces of explosives.

Liquids associated with the nebulizer are exempt from the 3-1-1 liquids rule.

Inform the TSA officer about your service animal.

You and your service animal will be screened by the WTMD. You may walk through together or you may lead the animal through separately on a leash. If you alarm the WTMD, you and your service animal will undergo additional screening, including a pat-down.

For metal detector screening, please consider using items (harness, vest, or leash) on your service animals that have little to no metal.

If you opt not to be screened by the WTMD, you and your service animal will undergo a pat-down.

TSA will not separate you from your service animal.

Service animal collars, harnesses, leashes, backpacks, vests and other items are subject to screening. Please consider using items that have little to no metal. Items that are necessary to maintain control of the service animal do not need to be removed.

If you need to relieve your service animal and exit the security checkpoint, you and the service animal will need to go through the screening process again. Request to move to the front of the line upon your return.

Medication for service animals must go through X-ray or inspection screening. Please separate medications and inform the TSA officer that you carry these items for your service animal.

An official website of the United States government Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Traveling with a Disability

The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. The Department of Transportation (DOT) is responsible for enforcing the ACAA, which applies to all flights to, from, or within the United States. To learn more about the ACAA and its requirements, please follow this link to our ACAA webpage.

Airlines are also required to provide passengers with disabilities many types of assistance, including wheelchair or other guided assistance to board, deplane, or connect to another flight; seating accommodation assistance that meets passengers’ disability-related needs; and assistance with the loading and stowing of assistive devices. 

DOT has developed disability-related materials, such as the  Airline Passengers with Disabilities Bill of Rights , to assist passengers traveling with disabilities better understand their rights. In addition, DOT has available disability-related training resources to ensure airline employee and contractors understand their responsibilities. To learn more about a specific aspect of air travel, please select one of the topics below:

• Wheelchairs and Other Assistive Devices
• Assistance Moving Throughout the Airport

Seating Accommodations

• Service Animals

If you feel that an airline has discriminated against you on the basis of your disability, which includes not providing you required accommodations, you may file a complaint with DOT .

Other Helpful Travel Information:

• What to Do If You Encounter A Problem While Traveling
• Travel Tips for Persons with Disabilities

Disability Training Materials and Helpful Information

The U.S. Department of Transportation’s Office of Aviation Consumer Protection (formerly known as the Office of Aviation Enforcement and Proceedings) and Office of Transportation Policy have developed informative modular programs that can be used to assist individuals with disabilities and to supplement the training and education of airline employees and contractors. The programs focus on the rights and responsibilities of individuals and airlines under the ACAA and its implementing regulation, 14 CFR Part 382 and were produced in cooperation with stakeholders from both the disability community and airline industry. Although many of the programs have an intended audience, we believe that all of the content is helpful for any passenger, airline employee, or contractor.

Individual program content is available by selecting the icon below:

Wheelchair and Guided Assistance

Assistive devices.

Free Trips for Disabled

And other disability travel discounts.

There aren’t many completely free vacation options based on disabilities, but there are loads of discounts and ways to travel for less. Most of these are specific to the U.S., because that’s where my experience is. There are some disability travel grants available, and a few options for families with kids with disabilities to get away for free.

Here’s all I know on free and discounted trips for the disabled traveler!

Give Kids the World Village

Give Kids the World Village is one of the only ways I know of that a disabled person can have a completely free vacation, and it’s only offered to kids and their families. Eligibility varies by disability, but it’s one of the few wish-granting programs that is open to children who are severely impacted by a disability, as opposed to only terminally ill patients. The village includes a theme park, a kids’ spa, mini golf, and loads of other things to keep you busy for your one week stay. This is probably the free vacation for special needs families that covers the widest audience.

Cherry Blossom Vacations

Cherry Blossom Vacations gifts vacation home stays to adoptive, foster, and families of children with a disability. When a family vacations in a Cherry Blossom vacation home, they will experience a time of fun, rest, and relaxation that can be difficult to find in the stress of everyday life. 

While they currently have more applicants than homes, so there may be a wait, it’s an easy application process for a completely free vacation home stay. 

Travel Grants

This is brand new, and really cool. Cory Lee has set up the Curb Free Foundation to give travel grants to people with disabilities. There are no age restrictions for this one. It’s aimed at full time wheelchair users. The grants are given out on an ongoing basis, so it’s easy to apply . Not sure if these will be completely free vacations for the disabled, but this looks like it will be a great opportunity for wheelchair users looking to travel more!

Bernie’s Pura Vida Fund grants children with disabilities the opportunity to explore and enjoy the wonders of Costa Rica.

Wish Granting Agencies

Make-A-Wish is often limited to children with terminal illnesses, but not always. The requirements vary by state , so it’s worth looking into your local chapter to see if your disability qualifies you for a free trip!

If Make-A-Wish won’t work for you, there are actually loads of other wish-granting agencies for children, with fewer restrictions. Sunshine Foundation is another big one. Start with your state’s wish-granting agencies. If you don’t qualify for those, check out the national agencies. Almost every agency will require that you haven’t received a wish from another agency, previously.

This is a once in a lifetime opportunity, so use it wisely! We haven’t used our opportunity yet because the last time we asked our son what he would wish for if he could do any one thing, he picked bowling. We just took him bowling and called it a day!

Wonders Within Reach

This one is still in the making, but we’re partnering with The Flying Mum through her Clothing for a Cause campaign to build a foundation for grant money for families with disabilities to get away. Stay tuned for future giveaways!

Disability Camps

There are general camps for families with disabilities that are usually absurdly expensive (we saved money by skipping camp and spending a month in Europe, instead!), but there are also disability specific camps that are often free. Try a google search of your specific disability +camp. These vary widely, but you could find something perfect for you. We aren’t able to afford the Camp Spifida under my middle son’s diagnosis, but my oldest son’s nephrotic syndrome can get the whole family a free week of camp . A free camp for kids with disabilities makes a great vacation option.

Disability Discounts

These aren’t completely free vacations, but you can find steep discounts all around the world! Before paying for any attraction, always search their website for disability discounts (This includes big name theme parks like Disneyland Paris ).

Our biggest go-tos are:

National Park Access Pass

This gets us free admission to any National Park in the U.S. It also gives discounts on lodges and camping.

Access Pass and Museums4All

If you have a permanent disability and qualify for Medicaid, you’ll receive an ACCESS card, or your state’s equivalent. This gets you discounted admission to attractions all over the country. Admission with the card ranges from $0-$3. Depending on where you’re traveling, you’ll want to confirm that your ACCESS card qualifies you for the discount. We’ve used ours in PA, NY, VT, NJ, DE, DC, ME, MA, OH, MI, FL, TN, and CA.

When we were in North Carolina, they distinguished between an access card and an EBT. Because we don’t receive food benefits, only medical assistance, we weren’t able to use the discount in NC.

Disabled Veterans

If your disability is because of a war injury, you’re eligible for discounts pretty much everywhere. This is the most comprehensive list I’ve found. It includes rental cars, hotels, airfare, and loads of attractions around the nation.

Other Ways to Travel for Less

We like to travel, so we’ve been creative in finding ways to travel more for less.

HomeExchange

We pay $175 for a HomeExchange membership , and travel all year. We ended up paying less than $3 per night last year, for all the nights we stayed. The idea is that you exchange homes, but it doesn’t have to be a direct exchange. You can learn more, here .

Travel Hacking

I’m not the expert on this, but the linked article is helpful. We sign up for credit cards with massive sign-on bonuses. We put all our regular spending onto that card for three months, to meet the minimum spend, and then we earn 8 nights in a hotel, or 100,000 airline miles, or something like that.

Budget Travel

Budget for travel and while traveling makes a difference. Here are some general life hacks that help spread our dollar a little further.

© 2024 Wonders Within Reach

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology .

The Ultimate Guide to Air Travel With a Disability

Christy Rodriguez

Travel & Finance Content Contributor

88 Published Articles

Countries Visited: 36 U.S. States Visited: 31

Keri Stooksbury

Editor-in-Chief

32 Published Articles 3123 Edited Articles

Countries Visited: 47 U.S. States Visited: 28

Your Rights

Americans with disabilities act, air-travel specific rights, common challenges with air travel, if you encounter a problem, pick the right flight, u.s. airline-specific accommodations, get informed by your healthcare provider, pick the right seat, communication is key, pack strategically, leave early, getting checked in, at the tsa security checkpoint, service and emotional support animals, getting to the gate, boarding your flight, wheelchair considerations, other considerations, tips for travel, once you’ve arrived, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Traveling by plane is one of the safest and fastest ways to get to your destination. But crowded airports, long waits at security checkpoints, and baggage restrictions can make flying challenging when you have a disability.

According to the Bureau of Transportation Statistics (BTS) , 25.5 million Americans ages 5 and older have self-reported travel-limiting disabilities. Unfortunately, information on how to travel with a disability can be hard to find.

To help streamline this information, here’s an in-depth guide to help you better navigate airports and flights while traveling with a disability. This guide also includes many tips and tricks to make flying a more enjoyable process.

Know Before You Go

Figuring out what the laws are and how they relate to your travel experience will help you plan, pack, and feel confident before your trip.

Knowing what you’re entitled to and not being afraid to ask for what you’re entitled to will make the entire flight process less stressful. With the help of legislation and strong advocacy, airlines, and airports are making flying more accessible for travelers with disabilities.

Don’t be afraid to stand up for yourself. You deserve a pleasant flying experience, and there are certain accommodations that you are entitled to, especially when it comes to ensuring your medical safety during a flight.

It is important to note that while most airports and U.S. facilities have accommodations available, you will probably have to ask for them.

The  Americans with Disabilities Act (ADA) prohibits “discrimination and ensures equal opportunity for persons with disabilities in employment, state and local government services, public accommodations, commercial facilities, and transportation.”

While the ADA doesn’t extend to airline passengers, it does means that those with disabilities have the right to certain accommodations such as interpreters and TTY technology that make it safer to organize their travel.

Passengers with disabilities are entitled to certain accommodations, free of charge, under the Air Carrier Access Act (ACAA) . The ACAA states that all domestic and international flights that have the U.S. as the destination or origination point are required to provide necessary accommodations to people with disabilities to ensure safe travel.

The U.S. Department of Transportation is responsible for enforcing the ACAA. The DOT’s guide includes videos and other digital content for best practices for airline personnel and the traveling public. Some of the topics include air travel with assistive devices as well as wheelchairs, service animals, and seating accommodations.

If you feel discriminated against on the basis of your disability, you can file a complaint directly with DOT by calling 202-366-4000 or via the Federal Relay .

Unfortunately, there are complaints that are reported by those traveling with a disability. While there is definitely not a “one size meets all” solution, knowing some of the common problems other travelers have experienced can help you be better prepared if a similar situation arises.

Wheelchair Complaints

In the most recently-released DOT statistics for 2021 , airlines reported 33,631 disability-related complaints. This was similar to prior years, with a notable drop in 2020 due to COVID-related travel restrictions. Over half of the complaints reported related to the failure to provide adequate assistance to travelers using wheelchairs.

Damaged wheelchairs are also another common problem. While airlines are responsible for all repairs to a damaged wheelchair and providing you with a replacement, this process can be lengthy. A replacement must be provided in the meantime, but may not be up to the standards of your damaged wheelchair.

Since December 4, 2018, airlines are required to report separate monthly statistics for mishandled wheelchairs and mobility scooters. Now that the “wheelchair rule” is finally in effect, the information is published in DOT’s monthly Air Travel Consumer Reports. 

Bathroom Access

Another frequently reported concern is issues with bathroom accommodations on airplanes. Current airline standards require 20-inch wide aisles for all single-aisle planes. Especially if you don’t have access to your wheelchair on board, getting to the restrooms may be difficult.

Sylvia Longmire at Spin the Globe notes, “I can guarantee you that most domestic airlines do not have an onboard wheelchair if it is not requested with at least 48 hours’ notice. Even seasoned gate agents and flight attendants have no clue about this requirement.”

Making things even more complicated, there has been an increased move to single-aisle planes being used for long flights, such as the transcontinental American Airlines 737 MAX 8.

Service Animals

Passengers with service animals have to experience an additional layer of complexity, especially with the recent backlash against emotional support animals.

Many airline employees do not realize that service animals and emotional support animals are not the same things and there have been occasional reports of passengers with service animals being denied boarding. Unfortunately, service animals in training are generally not allowed either.

If you do encounter a problem, don’t wait until your trip is complete to speak up. The DOT notes “you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor. A CRO is the airline’s expert on disability-related issues in air travel and has the authority to resolve complaints on behalf of the airline. Every airline must have a CRO available either by telephone or in-person during operating hours. ”

Discussing a problem with the CRO is the best way to resolve issues, but keep in mind that the pilot has the final say when it comes to issues of passenger safety. Asking the CRO to confirm his or her decision with the pilot can add another layer of protection for you.

Lastly, you can also call the DOT Aviation Consumer Protection Division’s Disability Hotline at 800-778-4838. For a full list of recommendations, please see the DOT’s website .

Choosing the right airline and flight is the first step. Ensuring that you select an airline with the best customer service reputation is important. Don’t forget to factor in any frequent flyer status you may have , airport layouts, flight lengths, and flight connections when you are looking at flight options as well.

Hot Tip: If you do have to make a connection, allow at least 90 minutes between connecting flights in order to ensure enough time to transfer between gates.

No matter which airline you select, always be sure to select the box for assistance when booking. This will help with seating and check-in processes later on.

Not every airline offers the same accommodation. Below, you’ll find some major highlights for U.S. airlines regarding what the airline is able to provide to passengers with disabilities.

If you have reservations or are considering making reservations soon, please look into the airline-specific policies and procedures.

Alaska Airlines

Alaska Airlines staff does everything they can to assist those traveling with a disability. To ensure you have everything you need, try to make reservations as early as possible. Any special services can be requested online or over Alaska’s accessible services phone line at 800-503-0101 .

Additionally, let the airline know of any special requirements at check-in, in the boarding area, and on the aircraft to ensure staff is able to assist you. Lastly, arrive at the airport at least 2 hours before departure to allow ample time to board comfortably.

For a complete listing of Alaska Airlines’ disability policies, please see its website here .

Allegiant Air

If you are traveling with Allegiant and have a disability or need accommodations, be sure to mention it when booking a reservation online or over the phone. You can also contact the reservation center by phone at 702-505-8888 and request assistance to be added to your reservation.

There is no fee to travel with required medical or assistive devices such as walkers, canes, or strollers , and these items do not count towards your number of allowed carry-on items. If you have to check your assistive devices, this will be done for free as well.

For a complete listing of Allegiant’s disability policies, please see its website here .

American Airlines

If you have questions or want to make accessibility-related travel arrangements on American Airlines, you can do so online. When booking your trip, you can:

• Request wheelchair service
• Request individual assistance if you have a hearing, vision, cognitive, or developmental disability
• Indicate that you’re traveling with any electric medical equipment or a service animal. Notice is required within 48 hours of your flight.

In addition, you can call 800-433-7300 or, for hearing or speech-impaired assistance, call 800-543-1586 .

For a complete listing of American’s disability policies, please see its website here .

Delta Air Lines

When making reservations online, Delta has the ability to request accommodations through your My Trips section. In addition, they can be contacted via a TTY-accessible phone line at 404-209-3434 .

Delta notes that it is a “priority to deliver the best service and ensure accessibility for all Delta customers. Before boarding, in the air, at your destination, and anywhere in between, our gate agents and attendants will be available to assist.”

Depending on the type and age of the aircraft, accessible features of Delta’s fleet include movable aisle armrests, wheelchair stowage locations, onboard wheelchairs, and, on larger airplanes, wheelchair-accessible lavatories.

For a complete listing of Delta’s disability policies, please see its website here .

Frontier Airlines

When flying Frontier, notify a customer service representative online or via phone at 801-401-9004 if you need any accommodation.

It should be noted that if you’re traveling with a wheelchair or mobility device, it can be checked and doesn’t count toward your baggage allowance. You can also request to store the device on board when you make your reservation.

Frontier’s customer service representatives will also make sure that passengers with a disability have the opportunity to board before general boarding.

For a complete listing of Frontier’s disability policies, please see its website here .

Hawaiian Airlines

If you’re flying on Hawaiian, let the airline know in advance about any assistance you’ll need either online or by calling its Reservations Department at 800-367-5320.

Hawaiian Airlines can assign your seat at least 24 hours prior to your scheduled flight if you require assistance with a boarding chair to get to and from your seat, you’re traveling with a personal care attendant, or you’re traveling with a service animal.

If you need extra time exiting the aircraft, a wheelchair at your destination or transfer point, assistance in deplaning the aircraft, or assistance through the terminal, the airline requests that you notify a flight attendant at least 45 minutes before landing so they have time to make the necessary arrangements.

For a complete listing of Hawaiian’s disability policies, please see its website here .

When flying JetBlue, contact the airline at 800-JETBLUE to add any accommodation you might need to an existing reservation. JetBlue encourages passengers to notify them as early as possible of any accommodation so they can ensure you have an enjoyable flight.

JetBlue consistently gets good marks for accommodating those with wheelchairs. But note that JetBlue doesn’t offer curbside service at most of its airport locations so if you need help getting into or leaving the airport, make a request with a JetBlue staff member before you arrive or inside the terminal so they can provide the curbside assistance needed.

For a complete listing of JetBlue’s disability policies, please see its website here .

Southwest Airlines

If you’re flying with Southwest and need assistance, it’s best to inform the airline in advance, or as soon as you arrive at the airport so your requests can be fulfilled as quickly as possible. You can notify Southwest online or by calling 800-I-FLY-SWA .

Priority pre-boarding is available for those who have specific seating needs to accommodate their disability, who need assistance in boarding the aircraft, or who need assistance stowing any devices. This assistance can be requested from the customer service agent at the departure gate.

For a complete listing of Southwest’s disability policies, please see its website here .

Spirit Airlines

For Spirit, depending on what kind of assistance you need, you can request it when making a reservation online or through the Spirit Airlines reservations line at 801-401-2222 .

While Spirit generally charges for carry-on luggage , customers can take wheelchairs, walkers, canes, crutches, or assistive devices on board for free.

For a complete listing of Spirit’s disability policies, please see its website here .

United Airlines

When booking with United, any accommodations should be mentioned when booking so the airline staff can do their best to help you. This includes any assistance getting to your gate, boarding , getting to your seat, deplaning, or connecting.

In addition, make sure to call the airline’s disability desk at 800-228-2744 at least 48 hours in advance of your travel so the airline can ensure your needs are met.

Hot Tip: Certain seats on the aircraft are made available to passengers with a disability, but the request needs to be made at least 24 hours in advance of your flight. You can check your wheelchair or other devices at the ticket counter or gate as well.

For a complete listing of United’s disability policies, please see its website here .

Other Airlines

If your airline isn’t listed, contact the airlines you are considering, and make an informed decision as to which airline is right for you. Ensuring that accommodations can and will be made prior to your flight will relieve some anxiety and set you up for an enjoyable trip.

Hot Tip: If you book your tickets on a third-party site (like Expedia , Priceline , Hotels.com , etc.), there may not be an option to select assistance. If this is the case, be sure to contact the airline directly to request assistance.

Your doctor should be able to discuss possible complications, health concerns, and any medications/ vaccinations you may need before traveling. It may also help to consider obtaining a statement from your doctor detailing any medical issues or accommodations.

A written letter may also be helpful for getting through TSA with any medications and/or medical devices.

Whether your airline allows you to select a seat prior to arrival or you are allowed to board first, there are a few things to consider when selecting your seat.

If the flight is longer, selecting the aisle versus window seat may be a difficult choice. If you select an aisle seat, you will be able to access the bathrooms easier; however, other passengers may require you to move so that they can also access the bathroom as well.

Hot Tip: Selecting a window seat, bulkhead seat , or the first row in any section may be the best bet.

In addition, look at the configuration of the specific airplane you will be flying and familiarize yourself with the layout in order to pick the best seat for you. Resources like SeatGuru are great for seeing layouts of the aircraft prior to boarding, which can help you prepare before you are even on board.

Select the seat that works best for you and your preferences.

Under the Air Carrier Access Act (ACAA) and DOT’s disability policies, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it’s a good idea to call your airline in advance to arrange for accommodations.

In certain specific cases, an airline can require the passenger to provide advance notice of any traveling condition. A few examples are:

• Passengers needing to hook up a respirator to the aircraft’s electrical power supply
• Passengers needing to travel in a stretcher
• Passengers needing carriage of an incubator

Check here for a complete list of these situations. As the DOT states, “if a passenger does not meet the advance notice or check-in requirement, airlines must make a reasonable effort to provide the requested service, but are not required to delay the flight in order to do so.”

If you suffer from any food allergies, you should make requests when you are booking your flight. If you are concerned about other food that might be on board, check out our Ultimate Guide to Flying With Allergies [Includes Nut Policies for 60 Airlines] for more information.

In addition to confirming with your airline, don’t forget to contact the hotels you are staying at so they are prepared for your arrival as well.

Necessary medical equipment, such as a wheelchair, CPAP machine, or diabetes monitoring equipment, doesn’t count toward your carry-on items.

Make sure to keep important documents such as your flight plan, doctor’s note, emergency contacts, and any necessary medical information easily accessible in your carry-on. Pack medical alert information, and keep it with you. In the case of an emergency, this information can be a literal lifesaver.

Don’t forget about transportation to and from the airport. Get to the airport early — 2 to 3 hours early for domestic flights, and even earlier for international flights.

If you have a wheelchair, make arrangements in advance to have an accessible vehicle take you to the airport and pick you up in your destination city.

At the Airport

If you have made prior arrangements, many airlines will designate an employee to meet you curbside when you arrive or at check-in with a wheelchair, if you need 1, and guide you through security.

If not, a good first stop would be at your airline’s ticket counter. Here you can make or confirm that all accommodations can be met. This is also where you may be assigned designated personnel to help you get through security.

If you have any medical devices that you will not need at the airport, here is where you will check them in. These should be checked free of charge.

The TSA has a helpline available for travelers with disabilities and medical conditions. You can call TSA Cares at 855-787-2227 for additional assistance during the security screening process. According to the TSA website, you should call 72 before traveling “with questions about screening policies, procedures, and what to expect at the security checkpoint.”

At a high level, TSA notes that you should consider completing and submitting a  TSA notification card or other medical documentation to describe your condition. TSA does not require passengers to remove their shoes if they have disabilities and/or medical conditions.

TSA PreCheck can help make sure going through security is as easy as possible. Those with TSA PreCheck memberships have shorter waiting times and aren’t required to remove shoes, laptops, liquids, belts, or light jackets when they go through security.

If you are not a TSA PreCheck member, make sure that you are wearing easily removable shoes, belts, and jackets. Also, make sure that you can easily take out any liquids and electronics from your carry-on to go through the X-ray machine. Don’t hesitate to request help from TSA if you need it.

Here are some other tips for getting through the TSA security checkpoint . TSA has its own set of guidelines for special procedures that you may find worthwhile to read through as well.

Service and emotional support animals are treated very differently, but can easily be confused by airline staff. Be sure you know the documentation requirements to fly before your flight to avoid any issues.

Airlines are required to allow service animals to fly with their partners in the cabin of the aircraft free of charge. Any equipment required for your service animal is also permitted to be flown in the cargo hold as medical equipment, also free of charge.

If you have a service animal, make sure you have the proper documentation from your doctor that qualifies the animal as a service animal. Also, make sure you contact the airline and inform the airline staff that you will be traveling with a service animal so they can be prepared on the day of your flight.

Hot Tip: Here is the ultimate guide to service dogs on planes , including airline-by-airline rules.

Emotional Support Animals

In 2021, the U.S. Department of Transportation issued a ruling removing emotional support animals as service animals. This took effect on January 11, 2021, and most of the major carriers, including Alaska Airlines ,  American Airlines , Delta , JetBlue , Southwest Airlines , and United , have responded by completely banning emotional support animals .

Bottom Line: Note that on many carriers, you can still transport animals under the seat in carriers, however, you will need to pay the applicable pet fees in order to do this.

When it comes time to get to your gate, arrange any necessary assistance with your airline. If you choose to head directly to your gate, the agent should check you in with the gate agent. This way, you can get any necessary pre-boarding information.

Bron from Smith’s Holiday Road says, “communicate with staff at all points as sometimes information isn’t passed from ground staff to onboard staff. Be flexible. Smile and don’t demand! Be firm but friendly!”

In addition, some airlines have a tag that is placed on wheelchairs or other medical equipment to let the ground staff know to bring the wheelchair to the gate once landed.

According to Eamon Wood at Wayward Wheeler , having your wheelchair really helps. “Because although it isn’t the end of the world to be pushed around the airport in an airport chair, it does take away independence and the want to fly again.”

Hot Tip:  If you are a rewards member or cardholder who receives special access to lounges, don’t hesitate to use those perks. These lounges help make travel less stressful. Check out our guide to the best credit cards for lounge access.

Be sure you check in with your gate agent prior to your flight. Pre-boarding and other boarding accommodations can be arranged or confirmed at this point. Pre-boarding allows you more time to get settled on board the plane. In addition, for those airlines without assigned seats, you will also get your pick of seating options.

Properly trained staff must be available to help people with disabilities board and exit the plane. While they have been trained on how to accommodate you, communication is key. For example, if there are any areas on your body that are painful to the touch, be sure to inform them.

Another tip from Eamon at Wayward Wheeler is to “take all loose items e.g. cushions, bags, etc. out of your wheelchair before it goes in the hold. It may not be there when you land!”

Transfer From a Wheelchair

Cory Lee from Curb Free with Cory Lee notes “actually getting on the plane is the number 1 thing that wheelchair users worry about.” Cory has an ebook as well with more information about air travel for wheelchair users.

An aisle chair can be used to transport immobile passengers from their own wheelchair to a seat on the airplane and can also be used to access the lavatory during the flight. This is the most common transfer device, but may not be available on all aircraft.

If this option is not available, 2 other options, Eagle Lifters, and ADAPTS slings, are designed to safely transfer passengers requiring full assistance to and from wheelchairs and aircraft seats.

Transfer to the sling and sling placement will be performed inside an empty air bridge or similar private area. Staff members use the sling to negotiate the aircraft aisle, straddle the aircraft seat, and lower the passenger into the seat.

Airlines are not permitted to hand-carry passengers on and off aircraft. This means staff members can’t directly pick up a passenger in the arms of airline personnel. However, you may choose to bring a companion who is able to lift you and transfer you from your wheelchair to your seat.

On Board Your Flight

Once on board, an individual with a disability cannot be required to sit in a particular seat or be excluded from any seat, except as provided by FAA safety rules, such as the FAA Exit Row Seating rule.

If you are bringing a service animal on board, they must be able to fit without blocking aisles, exits, or another passenger’s seat.

According to the ACAA, every U.S. airline that seats more than 60 passengers must be equipped with an accessible bathroom or an aisle wheelchair to help you reach the bathroom if the bathroom is not accessible. If possible, request or select an aisle seat close to the bathroom.

There are some limitations to the help you can be provided on a flight. Flight attendants can help guide disabled passengers to and from the bathroom, but cannot provide any other type of assistance in the lavatory.

Some airlines have a limit for lithium wheelchair batteries of a maximum of 300 watt-hours, and the batteries need to be disconnected and brought into the cabin with the passenger.

It is always important to review the specific policies of each airline you are traveling with as several foreign airlines do not allow wheelchair users to travel alone.

In addition to the items noted above, airline crew members can help passengers with disabilities identify food items and open packages, but cannot actually feed passengers. If you need more assistance than can be provided by flight attendants, consider traveling with a companion who is able to better assist you.

With the help of some travel professionals, here are some top tips for traveling with a disability. They can be categorized into a few main areas:

If You Have a Physical Disability:

• Use your own wheelchair or mobility equipment, and check it at the gate. While airlines may be able to provide you with 1 for use at the airport, using your own equipment can eliminate wasted time and stress from switching back and forth.
• Bring spare parts.
• If your wheelchair needs wet-cell batteries or anything that typically isn’t allowed on airplanes, make sure to call ahead and talk with TSA about your equipment needs.

If You Have a Visual Impairment:

• Research the airport layout before your trip. If you have a general idea of where certain things are within the airport, it’ll be easier for you to maneuver on the day of your flight.
• Carry a cane. It will come in handy if you do end up needing it while navigating a crowded airport that you’ve never been in, but it will also help TSA and other travelers understand that you are visually impaired.
• Use a tool, such as a luggage locator, to help you find your bag with an audible sound.
• Download an audible GPS app for your trip.

If You Are Deaf or Hard of Hearing:

• Set up text alerts on your phone. Most airlines utilize overhead speakers in an airport for last-minute updates and changes.
• Pack extra batteries and a spare hearing aid.
• Bring along a medical note to provide to TSA or anywhere else you may need accommodations.
• Carry a notepad and a pen for emergencies.

If You Have a Neurological Impairment:

• Talk to your doctor about medications that can help with a long flight.
• Make sure to give yourself adequate rest during your trip.
• If you take daily medication at a certain time, make sure you have a watch or other device that stays synced to your home time zone schedule so that you can stay on track while you’re traveling.

If You Have a Developmental Disability:

• If you are sensitive to noise or light, bring noise-canceling headphones and a sleeping mask to help block noise or light out.
• Pack weighted blankets in your carry-on.
• Download your favorite calming music to play.
• For longer flights, bring a tablet that has activities downloaded to help keep you calm and engaged. Also, make sure you have a charger or portable USB charger so that your device’s battery doesn’t die.

Having pre-arranged transportation is always a good way to make sure that you are taken care of at your destination. Having written translations of your disability or what accommodations you may need abroad could help your destination ensure that you have everything you need for a safe trip. Know your medical coverage in case of an emergency.

Whether you have a disability, temporary or otherwise, or you’re traveling with someone with a disability, the challenges remain the same.

There is no 1 solution, but accessible travel is more possible than ever with proper planning and the other great tips mentioned above. Being prepared, knowing your rights, and good communication are all key when ensuring you enjoy your journey.

In addition to those noted above, a special thanks to the following experts who assisted us in reviewing this article:

• Martyn Sibley from Martyn Sibley
• Jeri and Carrieanna from Anything is Possible Travel

Frequently Asked Questions

What rights do passengers with a disability have while traveling.

The Department of Transportation is responsible for enforcing the ACAA. The DOT’s guide includes videos and other digital content for best practices for airline personnel and the traveling public. Some of the topics include air travel with assistive devices as well as wheelchairs, service animals, and seating accommodations.

Are there handicap bathrooms on airplanes?

While larger dual-aisle planes are required by U.S. law to have an accessible toilet, smaller planes with 1 row might not have them. Be sure to check the plane’s layout on a site like Seatguru.com before you book.

How much does it cost to fly with a wheelchair?

Since a wheelchair is considered a medical device, it is free to travel with an airline. If you travel with multiple wheelchairs, you may be charged regular baggage fees which vary by airline.

Can airlines ask for proof of disability?

Airlines cannot ask what your disability is, but they may ask how it will impact your ability to reach your gate, board the plane, or exit the plane. No proof of disability is required.

Was this page helpful?

About Christy Rodriguez

After having “non-rev” privileges with Southwest Airlines, Christy dove into the world of points and miles so she could continue traveling for free. Her other passion is personal finance, and is a certified CPA.

INSIDERS ONLY: UP PULSE ™

Get the latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy . This site is protected by reCAPTCHA. Google's privacy policy and terms of service apply.

Related Posts

UP's Bonus Valuation

This bonus value is an estimated valuation calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.

How to Get Free Bus Pass for Disabled: 11 Programs

Did you know numerous programs offer free bus pass for disabled individuals?

Free or affordable access to public transportation is crucial for low-income seniors, man, women, teens, veterans with disabilities. Governments and local authorities recognize this and have introduced several discounted or free bus pass programs for disabled people.

As nearly 42.5 million Americans are living with some form of disability, only 40% of them are able to drive a car. It means 60% of disabled people depend on public transportation or family members for their daily commuting needs for medical checkups, education, or social gatherings.

According to the World Health Organization, persons with disabilities face 15 times more difficulty with inaccessible and unaffordable transportation.

Hence, if you are a disabled person and looking for programs providing free bus passes, then keep reading this article.

Table of Contents

What is a Disability Bus Pass?

A disability bus pass, or disability fare pass, provides special benefits and free transportation for individuals with disabilities. It’s a type of identification card or fare program.

These passes are designed to improve accessibility and ease of travel for disabled individuals. Ensuring they have equal opportunities to use public transportation.

The specific benefits and eligibility criteria for disability bus passes may vary depending on the region or transportation authority. Also, these passes generally offer reduced fares or free rides on buses, trains, and other form of public transportation.

Here are some common features of bus pass offered to disabled people:

• Reduced Fare or Free Rides: Disability bus passes often grant users discounted fares or free rides on public transportation. This helps alleviate the financial burden of transportation for people with disabilities.
• Eligibility Requirements: Each program may have its own eligibility requirements based on factors such as the type and severity of the disability, age, income level, or proof of disability. Eligibility criteria may vary from region to region.
• Application Process: To obtain a disability bus pass, individuals typically need to apply through their local transportation authority or council. The application process usually involves submitting relevant documentation, such as proof of disability or medical certification, along with an application form.
• Validity Period: Disability bus passes are typically valid for a specified period, such as one year or five years. After the validity period expires, individuals may need to renew their pass by reapplying and providing updated documentation if required.
• Accessibility Features: Public transportation systems often offer accessibility features to accommodate passengers with disabilities. These may include wheelchair ramps, priority seating, audio-visual announcements, and braille signage.

How to Get Free Bus Pass for Disabled: Programs to Look for

Exploring options for free bus passes for disabled individuals can seem daunting due to the myriad of programs available. To simplify the process, it’s crucial to identify programs that specifically cater to your needs and circumstances.

Also check, churches that help with bus tickets .

In the following sections, we will detail some prominent programs offering free bus passes for disabled. Let’s take a closer look.

1) Ride Free Transit Benefit

The Ride Free Transit Benefit program is a government initiative in the state of Illinois that provides free transit rides for eligible seniors and persons with disabilities. This program allows qualified individuals to ride on fixed-route transit services, including CTA (Chicago Transit Authority), Metra, and Pace buses or trains, at no cost.

To qualify for the Ride Free Transit Benefit program, individuals must apply using the Benefit Access Application through the Illinois Department on Aging.

Eligibility requirements and application procedures can be found on the department’s website here .

The program aims to make transportation more accessible and affordable for senior citizens and individuals with disabilities in Illinois.

2) RIPTA’s Reduced Fare Bus Pass Program

RIPTA (Rhode Island Public Transit Authority) offers a special Reduced Fare Bus Pass Program that provides assistance to low-income seniors and individuals with disabilities in Rhode Island. This program allows qualifying individuals to access reduced fares or free bus rides, making transportation more affordable and accessible.

To be eligible for the Reduced Fare Bus Pass Program, individuals must meet certain criteria, including being low-income seniors aged 65 or over, or low-income persons with disabilities.

Applicants will need to provide proof of disability to qualify for the program.

This program also allows eligible veterans to access reduced or free bus fares.

To be eligible for the program, veterans must have a disability rating of 70% or higher from the VA. Low-income veterans qualify for the no-fare program, while those with income above the threshold are eligible for the half-fare program. The program also allows qualified individuals to travel with a personal care assistant, who rides free.

The Bus Pass ID Card costs $25 and is valid for 5 years. Veterans holding a No Fare ID can ride free on all fixed route services, while those with a Reduced (Half) Fare ID pay half-fare during off-peak hours and full-fare during peak hours.

Documentation required includes a photo ID, VA award letter showing the disability rating, and proof of income for the No-Fare Program.

3) RTA Fare Programs Chicago

The RTA (Regional Transportation Authority) in Chicago offers several fare programs to assist eligible individuals, including seniors and persons with disabilities.

The reduced fare permits issued by the RTA are valid for use on Pace, CTA, and Metra services.

In addition to the Reduced Fare Program, the RTA also offers the Ride Free Program. This program provides free rides to low-income adults over the age of 65 or low-income individuals with disabilities.

Eligible individuals can apply for the Ride Free Program to receive a permit that allows them to ride public transportation services without paying a fare.

These fare programs assist disabled individuals in Chicago with reliable and affordable transportation options.

4) Disability Reduced Fare Program (Maryland)

The Maryland Transit Administration (MTA) offers a Disability Reduced Fare Program. It assists disabled individuals in Maryland with affordable transportation options, providing reduced fares or free bus passes. This program facilitates access to essential services, employment opportunities, and community activities.

To apply for the Disability Reduced Fare Program, individuals need to complete an application available at the Reduced Fare Certification Office. The completed application can be submitted via fax or mail. The MTA assesses the information provided and determines eligibility and duration of participation in the program.

Once approved, individuals receive a reduced fare ID or certification that allows them to access reduced fares or free bus rides on MTA-operated transportation services.

For specific qualifications and eligibility duration, visit the official MTA website or contact them directly for up-to-date information.

5) EASY Card for People with Disabilities

The EASY Card for People with Disabilities in Miami-Dade County offers discounted fares for Metrobus and Metrorail, improving transportation accessibility for individuals with disabilities.

This program provides various fare rates for different types of services:

• Metrobus & Metrorail: $1.10
• Metrobus Express: $1.30
• Metrobus Shuttle: Free
• 1-Month Pass: $56.25
• 7-Day Pass: $14.60
• 1-Day Pass: $2.80[^1^]

To apply for the EASY Card for People with Disabilities:

• Submit applications online or in person
• Designated locations: Golden Passport Office or any 311 service center.

The application requires confirmation from a Florida licensed physician certifying the disability, including relevant medical information. For applicants under 65 years old, a current valid Florida ID or driver’s license with a Miami-Dade County physical address is also required.

Renewals for the Discount Fare EASY Card can be completed either online or in person. In case of lost, stolen, or damaged cards, replacements can be requested online with replacement fees ranging from $5 for the first replacement to $50 for subsequent replacements.

Fee waivers are available if an original police report listing the card as a stolen item is provided.

For further assistance with the Discount Fare EASY Card program or the online application process, customers can reach out to the EASY Card Financial Center by calling 786-469-5151, Monday through Friday, from 8 a.m. to 5 p.m. (excluding County-observed holidays).

6) Persons with Disabilities (PwD) Program (Pennsylvania)

The PwD Program in Pennsylvania offers discounted or free bus passes, making transportation more accessible for individuals with disabilities.

• The PwD Program offers shared-ride transportation at a discounted fare for registered individuals with disabilities between the ages of 18 and 64.
• To qualify for the program, individuals need to obtain a senior citizen transit identification card, which is available free of charge from participating local transit operators.
• Attendants can ride for free if the individual is certified in advance to travel with an attendant.
• The program covers a portion of the trip cost, as funding is provided by PennDOT, the Pennsylvania Department of Transportation.
• The discounted fare or free bus pass can be used for shared-ride services, but it does not apply to public fixed-route bus services or ADA complimentary paratransit services.

More details and specific eligibility criteria can be obtained from the official PennDOT and local transit operator websites.

7) Free Fare ID

The Free Fare ID program by Sangamon Mass Transit District (SMTD) offers free bus passes for disabled individuals and senior citizens in the Benefit Access program.

Eligibility for the SMTD Free Fare ID includes disabled persons and senior citizens who are currently enrolled in the Benefit Access program. This ID allows them to ride any fixed-route bus free of charge.

Individuals must submit their applications online to apply for the Benefit Access program. Assistance with application submission is available through various agencies if needed.

Once enrolled in the Benefit Access program, individuals can visit the SMTD administration office with proper identification to obtain a Free Fare ID.

Accepted forms of identification include a state-issued ID or driver’s license, previously-issued SMTD Free or Half Fare ID, military Uniformed Services ID card, and Helping Hands identification card.

Social Security cards, Medicare cards, and store rewards or credit cards are not accepted.

The Free Fare ID is valid for two years from the Benefit Access approval date, and expired IDs are accepted for one month after the expiration date.

In case of loss or theft, the ID can be replaced for free during enrollment, with subsequent replacements costing $20.00.

It is important to note that the SMTD Free Fare ID is only accepted on SMTD fixed-route buses and cannot be used for the Access Sangamon paratransit service.

Acceptance of the ID by other transit agencies may vary as each agency has its own ID design and policies.

8) LTD Half-Fare and Free-Fare Program

The LTD Half-Fare and Free-Fare Program provided by the Lane Transit District (LTD) in Eugene, Oregon, offers free bus passes or reduced fares to eligible individuals.

Honored Rider Program: Older adults aged 65 or above can enroll in the Honored Rider program to receive a free bus pass. To claim the pass, individuals need to visit the Customer Service Center and present valid identification to confirm their age.

Umo Pass for Electronic Fare: As part of the Honored Rider program, participants can choose to receive a tap card or benefit code for the Umo Mobility smartphone app, which allows for electronic fare payment.

People with disabilities can qualify for half-fare by providing:

• Current and valid Medicare card
• Proof of receiving SSI or SSD
• Valid identification with documentation of receiving 50% or higher disability benefits as a veteran.

To establish half-fare eligibility, individuals must complete a Half-Fare and Free-Fare Application. The application must be submitted at the LTD Customer Service Center during weekday hours.

Persons with disabilities who require accessible accommodation to ride the bus may also be eligible for free fare.

Eligible participants will receive an LTD rider card at no charge. It is customer’s responsibility to take care of the card, and replacements are available for a fee of $5 if lost or stolen.

Please note that this information is specific to the Lane Transit District (LTD) in Eugene, Oregon. Other transit agencies may have different programs or guidelines for providing free bus passes to disabled individuals.

Individuals are encouraged to visit the official LTD website or contact their local transit agency for the most accurate and up-to-date information.

9) METRO Fare Card or Day Pass

The METRO Fare Card or Day Pass program provides discounted fares for disabled individuals using METRO services.

Disabled people can avail themselves of a discounted fare of 60 cents for all METRO services, excluding the Park & Ride bus, which is half off the regular fare.

To obtain a discounted METRO Q® Fare Card or Day Pass, disabled individuals need to apply in person at any METRO RideStore location.

Applicants must provide a doctor’s statement of disability on physician’s letterhead or a prescription (Rx) stating their name, a brief description of their disability, and whether the status is permanent or temporary.

The discounted fare card allows disabled individuals to ride for half price and provides free transfers between services of equal or lesser value for up to three hours in any direction.

10) Universal Reduced Fare Card Program

The Universal Reduced Fare Card Program is an initiative offered by MDOT in Michigan. It provides discounted fares for eligible individuals with disabilities on participating transit agencies.

This program is a partnership between the Michigan Developmental Disabilities Council (MDDC), the Michigan Department of Transportation (MDOT) Office of Passenger Transportation, MASSTrans, and the Michigan Public Transportation Association (MPTA).

It is important to note that participation in this program is voluntary for transit providers, and not all transit agencies may be part of it.

One of the benefits of the Universal Reduced Fare Card Program is that it offers free bus passes for disabled people. This means that eligible individuals can access free bus transportation through participating transit agencies in Michigan.

To obtain the Universal Reduced Fare Card, individuals should reach out to their local transit agency for more information and to inquire about eligibility requirements.

To use a Universal Reduced Fare Card issued by one transit agency on another participating transit agency, contact the visiting transit agency for specific procedures.

It is important to note that the Universal Reduced Fare Card does not provide eligibility for Americans with Disabilities Act (ADA) paratransit services or reduced fares for ADA paratransit.

11) The Miami-Dade Transit (MDT) Transportation Disadvantaged (TD) Program

The Miami-Dade Transit (MDT) Transportation Disadvantaged (TD) Program is a state-funded initiative. It provides free transportation passes to qualifying Non-Profit Agencies/Programs for their Miami-Dade County resident clients who are considered “Transportation Disadvantaged”.

This program aims to offer accessible and affordable transportation options to individuals who meet specific criteria.

The TD Program offers a range of passes, including the 1-Month Pass, 7-Day Pass, 1-Day Pass, 1-Trip Pass, and Annual TD Easy Card. These passes allow for unlimited rides on Metrorail or Metrobus, providing flexibility and convenience for eligible individuals.

Individuals must meet certain qualifications and guidelines to be eligible for the program. This includes having a disability, a household income below 150% of the Federal Poverty Guidelines, and being at risk or unemployed and needing job training within Miami-Dade County.

The TD Program’s Agencies are responsible for determining client eligibility and administering the program. Those interested in obtaining passes can do so at the Overtown Transit Village Pass Sales Office, located at 701 NW 1st Court, Miami, FL 33136.

Passes are distributed on a monthly basis, and agencies are required to submit a completed Monthly Allocation Report (MAR) each month.

It’s important to note that the TD Program is not available for recipients of the Patriot Passport or Special Transportation Service (STS) who receive Social Security Income (SSI) and Social Security Disability Income (SSDI).

For more information about the Miami-Dade Transit TD Program and its offerings, individuals can contact the TD Program at 786-469-5069 or reach out to Customer Service at 786-469-5151.

In brief, there are many other free bus pass programs for disabled people available at the state and country levels. Just you need to do your research properly to find the one that suits you best.

Benefits of the Free Bus Pass Program

The Free Bus Pass Program offers several benefits specifically tailored to disabled individuals.

These advantages include:

• Improved Mobility: The program aims to enhance the mobility of disabled individuals, allowing them to travel more freely and independently.
• Cost Savings: Participants in the program can save money on transportation expenses. With free or reduced fares, disabled individuals can allocate their limited resources towards other essential needs, improving their overall financial well-being.
• Increased Accessibility: The program promotes accessibility by ensuring that disabled individuals have equal opportunities to access transportation services.
• Social Inclusion: Access to public transportation through the free Bus Pass Program enables disabled individuals to actively participate in social, cultural, and economic activities within their communities. It helps them connect with others, engage in community life, and reduces social isolation.
• Independence and Autonomy: It empowers disabled individuals to travel independently, giving them a sense of autonomy and freedom of movement. This independence can greatly enhance their quality of life and overall well-being.
• Environmental Benefits: Encouraging the use of public transportation through free bus passes has positive environmental impacts. By reducing individual reliance on private vehicles, the program helps decrease carbon emissions, alleviate traffic congestion, and contribute to sustainable transportation solutions.

How to Apply for the Free Bus Pass Program?

The process of applying for a free bus pass program may vary depending on the specific program and location.

Here are some general steps you can follow:

• Research Local Programs: Research local programs offering free bus passes. Look for government agencies, non-profit organizations, or transportation authorities in your area that provide assistance to low-income individuals or specific target groups.
• Check Eligibility: Review the eligibility criteria for the programs you find. Requirements may include factors such as income level, age, disability status, or participation in certain assistance programs.
• Gather Required Documents: Prepare the necessary documentation to prove your eligibility. This might include identification documents, income verification, proof of residence, or any other specific requirements outlined by the program.
• Complete Application: Fill out the application form provided by the relevant program. Make sure to provide accurate and complete information. If needed, attach the required documents as well.
• Submit Application: Follow the instructions provided by the program to submit your application. This could involve mailing it to a specified address, submitting it online, or delivering it in person to a designated office.
• Follow Up: After submitting your application, you may need to wait for a response. Keep track of any reference numbers, contact information, or confirmation emails provided by the program in case you need to follow up on your application’s status.
• Contact Program Representatives: If you have any questions or need further assistance, contact the program representatives directly. They will be able to provide guidance or clarification on the application process.

Keep in mind that the process may vary based on the program and location. Consult the official program website or contact relevant authorities for accurate information on applying for the free bus pass in your area.

Other Resources and Assistance

Here are some alternative ways to potentially obtain free bus passes for disabled individuals without relying on specific programs:

Nonprofit Organizations: Look for local nonprofit organizations that focus on assisting disabled individuals or improving accessibility in your community. Some of these organizations may offer grants, scholarships, or sponsorships to help cover transportation costs, including bus tickets or passes.

Community Outreach Programs: Stay connected with community centers, religious institutions, and local social service agencies. They often organize events or initiatives aimed at supporting individuals with disabilities. These programs may occasionally distribute free bus passes and free Greyhound bus tickets as part of their outreach efforts.

Corporate Sponsorship: Explore the possibility of partnering with local businesses or corporations that prioritize social responsibility. Some companies may have initiatives to support individuals with disabilities and may be willing to provide free bus passes as part of their corporate sponsorship or donation programs.

Volunteer Opportunities: Check if any volunteer positions are available within public transportation organizations or advocacy groups for disabled individuals. In some cases, volunteers may be rewarded with free bus passes or other benefits, allowing you to access transportation services without cost.

Community Fundraisers: Keep an eye out for community fundraisers or crowdfunding campaigns that specifically aim to assist disabled individuals with transportation needs. By participating in or supporting these events, you may be able to secure free bus passes through the funds raised.

Local Government Initiatives: Stay informed about any local government initiatives that address accessibility issues or improve transportation services for disabled individuals. These initiatives may occasionally distribute free bus passes as part of pilot programs or special promotions.

These alternative ways to obtain free bus passes may vary in availability and feasibility depending on your location and specific circumstances. Researching and connecting with relevant community resources, organizations, and individuals is important to explore these possibilities further.

FAQs about Free Bus Pass for Disabled

Where to Get a Free Buss Pass?

You can obtain a free bus pass for the disabled through local public transportation authorities, social service agencies, or through state or local government initiatives. Many cities also have programs in partnership with corporations that provide free or discounted bus passes to disabled individuals.

Can I Get Free Disability Bus Pass with Medicaid?

Yes, in some states, individuals eligible for Medicaid may also qualify for free or discounted public transportation passes, including bus passes. However, the specific benefits can vary by state, so it’s important to check with local Medicaid offices for accurate information.

Are there any Limitations on Using a Free Bus Pass for Disabled Individuals?

Yes, there may be limitations on using a free bus pass for disabled individuals, such as restrictions on time of use or specific routes. It’s essential to check with your local transportation authority for detailed information.

Can I Use my Free Bus Card on Other Modes of Transportation?

Yes, in many cases, a free bus pass for disabled individuals might also be used on trains, trams, or subways operated by the same transit authority. It’s essential to verify this with the specific transportation provider to ensure accurate information.

In brief, the provision of a Free Bus Pass for disabled individuals is a significant step towards fostering inclusivity and equality.

It acknowledges the reality of the challenges faced by disabled persons and reflects a society willing to make accommodations for these challenges.

Find the right program above and enjoy affordable commuting.

Steven George

Steven, with 17 years of government and NGO experience, was a Federal tax specialist. He's won several awards for his work. Now, he's helping underprivileged people through NGOs.

Leave a Comment Cancel reply

Save my name, email, and website in this browser for the next time I comment.

Everyone deserves safe, secure public transit. Take this survey to help SEPTA understand riders' needs and experiences 👉

Translate the SEPTA Site

Reduced Fare Program

Reduced Fare

Riders with disabilities are eligible to apply for a Reduced Fare card.

Funds must be stored to the Travel Wallet of the Reduced Fare card to receive the half fare discount.

Tap card on readers when boarding vehicles or entering stations. Must be tapped on Regional Rail platform readers and presented to conductors onboard trains.

• Half fare travel on SEPTA services (Reduced Fare card holders only)
• Two free transfers on buses and SEPTA Metro (includes trolleys, Broad Street Line, Market-Frankford Line and Norristown High Speed Line) within 120 minutes of first tap (Reduced Fare card holders only)

Transfers occur when a rider takes a single one-way trip and then changes to a different line or service within two hours of that trip

Reduced-Fare Program Application, English (PDF)

Application & Renewal

Appointments are strongly encouraged to obtain and renew a SEPTA Reduced Fare card. Appointments may be made by phone or online. Walk-in customers are not guaranteed same-day service.

• Phone: 215-580-7145 (Press 6)
• Online: https://go.oncehub.com/septacct

You may get your picture taken for the Reduced Fare card, if necessary. Bring your Medicare card or completed application to one of these locations:

SEPTA Headquarters (lower lobby) 1234 Market Street Philadelphia, PA

Monday – Friday 8 am – noon (office is closed noon – 1 pm) and 1 pm – 5 pm

SEPTA Accessible Travel Center Suburban Station Room 109

Monday – Friday 8 am – 4:30 pm

Pass Programs

The better value for customers depends on their needs.

Partner Programs – Employers/Agencies

Senior Fare Program

K-12 Student Pass Program

University Pass Programs

City of Philadelphia Zero Fare

Thank you for visiting our newly redesigned beta website. SEPTA is excited for the future launch of this project and improving your transit experience. We invite you to click around, plan a trip, and provide some feedback using this link. Survey participation helps us identify and fix areas of concern prior to the launch of the official website.

Please note, this site is still in the beta phase; continue to refer to SEPTA.org for the most up to date information, accurate schedules and active alerts & advisories.

Accessible transit

The RTA is committed to a transit system that is accessible for all riders regardless of ability. This page includes information about how the transit system is accessible, how to apply for certification for ADA Paratransit services, and how to learn to use the system and achieve travel independence.

How accessible is our region’s transit system?

Watch a video to learn about accessibility features on the region’s transit system or explore below to find out more.

CTA and Pace Buses

CTA and Pace buses are 100 percent accessible. Accessible features such as ramps, wheelchair securement areas, priority seating, and visual display and auditory announcements have been installed on all CTA and Pace buses to make fixed route bus service accessible to people with disabilities. The Americans with Disabilities Act requires bus drivers to call out stops and to have large print and Braille signage in fixed route buses. All CTA and Pace buses have automated systems that visually display and verbally announce stops. Bus drivers also are able to assist passengers with boarding and exiting the bus, using the ramp, accessing priority seating, securing wheelchairs and scooters, or putting fares in the fare box when asked, though please note that drivers will not provide physical assistance to riders.

More than 70 percent of CTA 'L' stations are accessible, and more stations are becoming accessible each year through the All Stations Accessible Program (ASAP) . Use the RTA's trip planner and maps  to locate an accessible station.

All CTA 'L' train cars are accessible. Accessible CTA 'L' stations have elevators, audio and visual announcements, tactile strips on the platform edge, Braille and large print signs, and gap fillers to bridge the gap between the platform and the train.

More than 75 percent  of Metra stations are accessible, and work to increase the number of accessible stations is currently underway. Accessible Metra stations have audio and visual announcements, Braille and large print signs, and tactile strips along the edge of the platform to alert customers to the platform edge. In addition, accessible Metra stations that are not at ground level have elevators or ramps. These features allow customers with disabilities to use Metra to travel safely throughout the RTA region. Visit Metra’s website to learn more  

All Metra trains are required to have at least one accessible car per train. For all rail cars without steps, a ramp or lift is used by railroad personnel to help with boarding. 

In instances where the rail car has steps, a lift will be deployed. Many stations have signs that show riders where the accessible boarding area is on the platform. At stations where these signs do not exist, rail personnel will direct you to the accessible train car. Additionally, the universal accessibility symbol is on the side of each accessible train car.

ADA Paratransit

ADA paratransit is a shared ride, advanced reservation, origin-to-destination transportation service for individuals who, because of their disability, are unable to use CTA or Pace fixed route transit service for some or all of their trip. Pace operates ADA Paratransit service for the entire RTA region.

ADA Paratransit users must make a reservation the day before a trip. Services operate the same days and hours as the fixed route services available in the area. It is important to note that ADA Paratransit services are comparable to fixed route and only operate within three-quarters of a mile of CTA or Pace fixed route bus routes or CTA 'L' train stations. If an area does not have fixed route service, there will be no ADA Paratransit service in that area.

For more information on how to use ADA accessible fixed route buses and trains on CTA, Metra and Pace, watch the below video:

Individuals who are interested in using ADA Paratransit service must apply and be found eligible according to ADA guidelines. The RTA handles ADA Paratransit Certification for the entire Chicago region to determine an individual's functional ability to use fixed route services.

To apply for ADA Paratransit, call the RTA's ADA Paratransit Certification program at 312-663-HELP (4357) between 8:00 a.m. and 5:00 p.m., Monday through Friday.

For new, first-time ADA Paratransit applicants:

First-time ADA Paratransit applicants must call the helpline at 312-663-HELP (4357) to begin the process. On this call they will be asked a few screening questions, and a flyer to explain the program in more detail will be mailed to them. The flyer will include a few self-screening questions to help the customer decide if they may be eligible for the service before continuing with the application process.

If the customer wants to continue to the application process after reviewing the flyer, they will call the helpline back at (312) 663-HELP (4357) to schedule an in-person interview appointment. Applicants will be instructed to bring a photo ID to the interview. They may also bring additional information about their disability or health condition(s), but this is not required. Transportation to and from this appointment will be provided at no charge if requested.

During the in-person interview appointment, staff will ask the applicant about their ability to use regular buses and trains on CTA and Pace. Applicants may also be asked to complete a physical assessment that will take about 30 minutes and will give us a better idea of the applicant’s travel abilities and limitations.

For customers who are applying for ADA Paratransit recertification:

When a customer calls the helpline at 312-663-HELP (4357) to renew their certification, they will be scheduled for a 30-minute phone interview. Certification staff will call the applicant at their scheduled appointment time. During this interview, we will ask the applicant screening questions to determine if they continue to be eligible for ADA Paratransit service.  

All ADA Paratransit certification decisions are made within 21 days of the completion of the interview and assessment. If a decision is not made within 21 days, we will provide ADA Paratransit service until a final decision is made. Applicants are notified of their eligibility by letter.

If the applicant is determined to be eligible for ADA Paratransit for some or all trips, they will receive a Certification Letter, a Customer Guide with information about how to use the service, and an RTA ADA Paratransit Permit ID Card.

There are three types of eligibility:

Unconditional Eligibility - Your disability or health condition always prevents you from using fixed route buses or 'L' trains and you qualify for ADA Paratransit service for all of your trips.

Conditional Eligibility - You are able to use the fixed route buses or 'L' trains for some of your trips and qualify for ADA Paratransit service for other trips when your disability or environmental barriers prevent the use of fixed route transit service.

Temporary Eligibility - You have a health condition or disability that temporarily prevents you from using the fixed route buses or 'L' trains.

Appeal Process

If you have received conditional eligibility, temporary eligibility, or ineligible, you will be notified of the exact reason for this decision. If you disagree with the decision, you have the right to appeal.

You can appeal any eligibility decision made by the RTA that limits your ability to use ADA Paratransit service. For example:

• You were found "Not Eligible" for ADA Paratransit
• You were found "Conditionally Eligible" and disagree with the eligibility categories you were given or you think the conditional status is wrong.
• The eligibility granted was “Temporary Disability” and you disagree that your eligibility is temporary.

All requests for an appeal must be in writing and should be mailed to:

RTA ADA Certification Appeals Program Regional Transportation Authority 175 W. Jackson Blvd. Suite 1550 Chicago, IL 60604

If you have any questions about the appeal process, call the RTA's ADA Paratransit Certification program at 312-663-HELP (4357).

If you are traveling to the RTA region and need to use ADA paratransit service while visiting, contact Pace Customer Service at (312) 341-8000 and provide information on the dates you will be visiting.

Mobility Education

To help our region’s customers with disabilities and older adults use public transit, the RTA offers free services, including: transit orientation presentations for groups, information assistance at outreach events and resource fairs, and one-on-one travel training to individuals in their communities.

To schedule individual travel training, call (312) 913-3120 or email [email protected] . To schedule a presentation to a group, call 312-913-3126.

If you are an older adult or a person with a disability and want to learn more about taking accessible CTA, Metra, and Pace public transit, the RTA's Travel Training Program may be for you. During your free one-on-one sessions, you will meet with a professional Travel Trainer from the RTA who:

• Has experience with older adults and people with disabilities
• Can explain accessibility features on transportation (ramps, lifts, signage, etc.)
• Teaches you how to use the public transit system
• Assists you with planning your trip
• Accompanies you while you are learning your trip
• Is certified in Orientation & Mobility, for participants who are blind or have low-vision

RTA Travel Training Brochure

RTA Folleto de Capacitación para Viajes

Call 312-913-3120 or email [email protected] for more information and to request Travel Training.

If you are part of a group of older adults or people with disabilities who would like information on accessible transportation options, then the RTA Group Transit Orientation presentation may be right for you.

Presentations inform audience members, including agency staff, about the accessibility of CTA, Metra, Pace, and their local transit options, and demonstrate the benefits of using public transportation. Topics are customized to each audience, and may include:

CTA, Metra and Pace Accessibility Features, Accessible Trip Planning, RTA Ride Free and Reduced Fare Programs, Ventra Cards, Travel Safety Tips, Local Transit Options, RTA's Free Travel Training Program

• CTA, Metra, and Pace accessibility features
• Accessible trip planning
• RTA Ride Free and Reduced Fare programs
• Ventra cards
• Travel safety tips
• Local transit options
• RTA's free Travel Training program

RTA Group Transit Orientation Brochure

Folleto de Orientación de Tránsito Grupal

Call RTA's Mobility Management Program at 312-913-3203 or email  [email protected] to schedule a free presentation or request more information.

Watch the RTA Mobility Management Video Series for more tips on how to ride transit in the Chicago region.

• Credit cards
• View all credit cards
• Banking guide
• Loans guide
• Insurance guide
• Personal finance
• View all personal finance
• Small business
• Small business guide
• View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

The Complete Guide to Veteran Travel Resources

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

While there are many resources for active duty military members, it gets a little confusing when you become a veteran. Although there are several options for veterans’ vacations, airfare and even cellphone discounts, there may be additional stipulations for those looking to save.

Let’s look at some of the best travel resources for veterans, whether you’re retired, have a disability or just finished your time in the armed forces.

Flight discounts for Veterans

Even if you’re no longer active duty, there are a few special flights for veterans, including the opportunity to fly to Washington, D.C.

Space-A travel

Space-A travel is available to those who are on active duty. These flights can be limited, but they allow service members the ability to catch flights for free.

Space-A travel is also available to certain veterans. This includes retired veterans and those who are permanently 100% disabled.

Veteran airline discounts abound, but Space-A travel is among the best. Note that veterans flying Space-A are limited in their destinations and lower on the priority list than active-duty members.

Honor Flights

Honor Flight Network is a nonprofit organization that offers flights for veterans. Those who have served in the military can receive a complimentary trip to Washington, D.C., to be honored for their service.

Airline discounts

Many airlines offer discounts to veterans. Most of these are via Veterans Advantage, whose VetRewards program costs money but provides 5% discounts on airfare with many airlines.

You don’t have to be a disabled veteran to get flight discounts with Veterans Advantage. You can be active duty, a veteran or even an immediate family member of someone who’s served.

» Learn more: 0% APR and waived fees: Credit card benefits for active-duty military

Veteran discounts on hotels

It’s easy to find hotels with veteran discounts and even free vacations for disabled veterans — though that’s not usually a requirement.

American Forces Travel

American Forces Travel is a website offering comprehensive travel discounts to those who are or have been in the military. You’ll need to verify your information before accessing the website, after which you’ll be entitled to exclusive discounts on hotels, flights, rental cars, and even event tickets.

Armed Forces Vacation Club

The Armed Forces Vacation Club is available to active-duty members and veterans and can provide great discounts on vacations.

Once registered, you can book hotels and vacation rentals for cheap — and we mean really cheap. Think “seven nights in a condo near Orlando, Florida for $400” cheap. There’s a standard membership for free, but premium members are entitled to bigger discounts.

» Learn more: 3 military travel discounts you won’t want to miss

Nonprofit organizations

Many organizations in the United States enjoy recognizing veterans, which is why you’ll find many offering free retreats, resorts and hotel stays around the world.

In Honor of Our Troops (IHOOT) is just one of these; eligible service members and veterans can enjoy a free stay at participating properties.

MWR properties

Those who’ve been in the military will no doubt remember the Morale, Welfare and Recreation (MWR) program. Whether you hung out in its rec room or rented low-cost camping equipment, stopping by the MWR office was probably a common occurrence.

Eligible veterans will be happy to know that Armed Forces Recreation Center resorts (AFRC) are bookable even after they leave the military. Popular options include the Shades of Green resort at Walt Disney World and the Hale Koa Hotel in Hawaii.

Other hotel discounts

Veterans Advantage also has a list of hotel chains available for discounts, including Wyndham, Marriott and Hilton.

» Learn more: VA disability pay rates 2023 & 2024: Charts and examples

Other travel discounts

Travel costs aren’t limited to flights and accommodations. If you’re looking to go on vacation, here are some other veteran-specific discounts to look out for.

Many cellphone providers give discounts to active-duty military and veterans. T-Mobile’s veteran discount is among the best. You’ll have access to military-specific phone plans with pricing up to 40% off standard rates.

Verizon also offers a military discount that extends to veterans, but it’s not quite as generous. Once verified, planholders can save up to $25 per month on eligible plans.

Finally, AT&T offers military members and veterans 25% off phone plans.

While most airlines are willing to offer benefits only to active-duty military personnel, Allegiant Air stands out . This is thanks to the incredible perks that veterans (and active-duty members) receive.

As a low-cost airline, Allegiant charges for overhead carry-ons and checked bags. However, veterans are entitled to two free checked bags, a free carry-on and a free pet in the cabin when flying with Allegiant.

» Learn more: The best travel credit cards right now

Tickets, tours and other attractions

American Forces Travel offers discounted tickets to all veterans, whether or not they’re disabled. The same is true of GOVX, which discounts tickets and other items, including travel purchases.

If you’re a veteran with a disability, you have access to the MWR program and its ticket office, which can provide incredible savings on tickets, tours and other activities.

Depending on your level of service connection, you can save up to half off popular attractions such as Walt Disney World and Universal Studios Orlando.

» Learn more: The best ways to buy Disney tickets

If you’re looking for veteran travel resources

We’ve broken down some of the best travel benefits available to veterans, whether you spent 20 years in the military or got out after your first enlistment.

Just because you’re no longer serving doesn’t mean that you don’t deserve recognition. There are several businesses and nonprofit organizations offering discounts, no matter how long you spent saluting officers.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

Update April 12, 2024

Information for u.s. citizens in the middle east.

• Travel Advisories |
• Contact Us |
• MyTravelGov |

Find U.S. Embassies & Consulates

Travel.state.gov, congressional liaison, special issuance agency, u.s. passports, international travel, intercountry adoption, international parental child abduction, records and authentications, popular links, travel advisories, mytravelgov, stay connected, legal resources, legal information, info for u.s. law enforcement, replace or certify documents, before you go.

Learn About Your Destination

While Abroad

Emergencies

Share this page:

Crisis and Disaster Abroad: Be Ready

What the Department of State Can and Can't Do in a Crisis

Information for U.S. Citizens about a U.S. Government-Assisted Evacuation

Traveler's Checklist

Safety and Security Messaging

Best Practices for Traveler Safety

Staying Connected

Smart Traveler Enrollment Program (STEP)

Traveler Information

LGBTQI+ Travelers

Adventure Travel

High-Risk Area Travelers

Travelers with Dual Nationality

Journalist Travelers

Faith-Based Travelers

Pilgrimage Travelers (Hajj and Umrah)

U.S. Students Abroad

Cruise Ship Passengers

Women Travelers

Travelers with Disabilities

Older Travelers

U.S. Volunteers Abroad

Travelers with Pets

Travelers With Firearms

Travel Agents

Travel Safety - Race and Ethnicity

U.S. Travelers in Europe's Schengen Area

Your Health Abroad

Insurance Coverage Overseas

Driving and Road Safety Abroad

Customs and Import Restrictions

Information for U.S. Citizens in Russia – Travel Options Out of Russia

Lodging Safety

Research Your Destination

Each country has its own laws regarding discrimination against and accessibility for persons with disabilities.  Before you travel, visit  travel.state.gov/destination . Find information for travelers with disabilities in the  Local Laws & Special Circumstances  section .  In some countries, there is little to no requirement for accessibility.  

Know Before You Go

Preparing  for your trip is critical:

• Talk to your travel agent, hotel, airline, or cruise ship company. Learn about  services including accessible accommodations and travel during your trip and at your destination. Ask them about rules for traveling with a service animal. Ask about any other rules for assistive devices on various modes of transport.
• Call the  Transportation Security Administration’s (TSA) helpline at  855-787-2227  (toll-free). They may assist if you need help with the security screening process. You can also check TSA’s website,  TSA Cares . They can answer questions about screening policies, procedures, and security checkpoints.
• Check websites such as  Mobility International USA  to find  overseas disability organizations. See more links below.
• Check out the Hidden Disabilities Sunflower program. It’s in 230+ airports and helps travelers who have hidden disabilities. Travelers wear the Hidden Disabilities Sunflower lanyard or related aid. These can be found at information desks of participating airports. By wearing them, travelers alert staff that they may need help. More information can be found on the Hidden Disabilities Sunflower website.
• Read Section 6 of the State Department's annual  Human Rights Report . Find information about the  human rights and social service framework.  It governs the rights of individuals with disabilities in your destination country. 
• Check on the help services available that are provided at your destination airport. 

Service Animals

Before traveling, you should research  taking a service animal abroad :

• Check the Country Information Page for the country you are going to visit. Look for information on legal   limits, access issues, or cultural norms. They may affect travel with your service animal.
• Find out about any  quarantine, vaccination, or documentation  requirements. Research these for your destination country. Research this also for any countries you will travel through.
• Talk with your vet  about tips for traveling with your service animal.
• Make sure your  hotel  will accommodate your service animal. 
• Confirm with your airline what its requirement are.
• View Mobility International USA’s  tip sheet  for Service Dogs and International Travel.

Assistive Devices and Equipment

Research whether the airline follows  specific rules for your assistive devices and equipment. These may include wheelchairs, portable machines, batteries, respirators, and oxygen . You could be required either to take such items only as checked baggage, or only as carry-ons.  Security screening in the departing and arriving airports may also have specific rules for such equipment.  

• Research if there are  wheelchair and/or medical equipment providers at your destination. Also check if there are repair services there.
• Check on any rules about wheelchairs. This includes the type, like manual vs. power , and other devices like scooters. Bring extra supplies as wheelchair tires, tubes, and patch kits may not be available at your destination
• Always gate check your wheelchair and keep the receipt. 
• Have information about your equipment at hand.  This includes its make and model and type of battery used, if any.  
• Check airline policies on damaged equipment and how long it may take for replacement.
• Check the voltage  of electricity at your destination and the voltage of the power wheelchair. You may need a converter.
• Check the type of electrical  plug and outlets at your destination . Consider bringing an adaptor if needed.
• Consider the reliability of the electrical system  at your destination, 24/7
• Bring extra batteries for devices such as hearing aids.
• Consider bringing a portable external charger for equipment such as communication devices.

Medical Consideration

Check with your physician  before traveling overseas. Understand what health care you may need during your trip. Your health insurance plan may not provide coverage overseas. We strongly recommend  supplemental medical insurance and medical evacuation plans . Remember that U.S. Medicare / Medicaid does not provide coverage overseas. Private health insurance plans may not cover claims. If they do, they may require you to pay costs directly before getting reimbursed.

• Visit our webpage  Your Health Abroad .
•  Visit the  Travelers’ Health page  of the Centers for Disease Control website.
• Carry medical alert information and emergency contacts. Also, bring a  letter from your health care provider. The letter   should describe your medical condition, allergies, medications, potential complications, and other important information.
• Carry sufficient  prescription medication  to last your entire trip. Bring extra medicine in case of delays.  Some prescription medications that are legal in the United States are illegal in other countries . Visit  travel.state.gov/destination  to make sure your medication is legal.
• Always carry your prescriptions in their labeled containers, not in a pill pack. 
• Pack medications in your carry-on luggage. Do not pack medication in checked luggage, which can be lost or delayed.
• If you medication requires refrigeration, consider how to transport it. For example, use an insulated bag. Request a hotel room with a small refrigerator.
• Consider bringing extra supplies. For example, incontinence supplies, diabetes test strips, and hearing aid batteries may not be available at your destination. 
• Find out the type of medical services, hospitals, and urgent care facilities at your destination. This may include dialysis centers. 
• Check out Mobility International USA’s  tip sheet  on health coverage while overseas.

Communications

While some airports have real-time alerts appearing on screens, not all have this feature. If you need real-time information related to your travel, sign up for alerts with your airline. Check with your airline’s service desk. You can get up-to-date information like gate changes, delays, and cancellations.

Enroll in the  Smart Traveler Enrollment Program  ( STEP ) to receive security messages. It also makes it easier for the U.S. embassy or consulate to reach you in an emergency.

Useful Links

• Airline Passengers with Disabilities Bill of Rights . This describes the rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.
• Traveling with a Disability . U.S. Department of Transportation material and information for passengers with disabilities.
• Guidance on the Transport of Mobility Aids . IATA guidance on the issues identified and where feasible, to improve the safe transportation of mobility aids.
• Mobility International USA. Disability-related material and information.
• Disabled Travelers. Disability-related travel information.
• Society for Accessible Travel and Hospitality. Disability-related travel information .
• European Network for Accessible Tourism Disability-related travel information for European cities.Disability-related travel information for European cities.

This site is managed by the U.S. Department of State. External links to other Internet sites and listings of private entities on this page are provided as a convenience and should not be construed as the U.S. Department of State or U.S. government endorsement of the entity, its views, the products or services it provides, or the accuracy of information contained therein. The order in which names appear has no significance, and the listings or links may be removed at any time at the discretion of the Department.

Enroll in STEP

Subscribe to get up-to-date safety and security information and help us reach you in an emergency abroad.

Recommended Web Browsers: Microsoft Edge or Google Chrome.

Learn about your destination

Make two copies of all of your travel documents in case of emergency, and leave one with a trusted friend or relative.

External Link

You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State.

Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. If you wish to remain on travel.state.gov, click the "cancel" message.

You are about to visit:

Operational Guidelines: Free Travel Scheme

From Department of Social Protection  

Published on 1 September 2019

Last updated on 23 November 2023

• 1. Legislation
• 2. Administration
• 3. Description of Scheme & Qualifying Conditions
• 4. Eligibility For Free Travel
• 5. Obtaining A Free Travel Card
• 6. Application Guidelines
• 7. Free Travel Entitlement Monitoring
• 8. Requests For Case Review
• 9. Appendix 1 - Eligibility For Companion Free Travel
• 10. Appendix 2 - Special Free Travel Arrangements
• 11. Appendix 3 - Cross Border Free Travel
• 12. Appendix 4 - All Ireland Free Travel Scheme (AIFT)
• 13. Contact Us

Legislation

The Free Travel Scheme is non-statutory, having been introduced and extended by Ministerial Announcement.

Administration

The Free Travel Scheme is administered by Free Travel Section. For contact details, see ‘Contact Us’ section at the end of this guide.

Description of Scheme & Qualifying Conditions

What is free travel.

The Free Travel Scheme operated by the Department of Social Protection, allows people who are aged 66 years or over and who are legally and permanently residing in the State, to travel free of charge on most CIE public transport services, LUAS, as well as on the public transport services of a large number of private operators in various parts of the country. Certain incapacitated people under age 66 are also entitled to free travel.

CIE services are provided by Irish Rail, Bus Éireann and Dublin Bus. A list of private operators who participate in the Free Travel scheme is also available at: www.gov.ie/freetravel.

Permanent residents of the Aran Islands and Tory Island may avail of Free Travel on scheduled private air services between the Islands and the mainland. Free Travel on these services, to and from the Aran Islands (only) is available to non-resident Free Travel Card Holders at a reduced rate - See Appendix 2 of this Guide for full details.

Free Travel is also available on Cross-Border bus and rail journeys between the Republic of Ireland and Northern Ireland. Details of the special arrangements which apply to Cross-Border Free Travel are given in Appendix 3 of this Guide.

In addition, the All Ireland Free Travel Scheme will entitle Free Travel recipients aged 66 years or over to travel for free on transport services operating internally within Northern Ireland, using a Senior SmartPass card. See Appendix 4 for full details.

Eligibility For Free Travel

You will qualify for Free Travel, if you are legally resident and living permanently in the State on an all-year-round basis and are aged 66 years or over. If you are under age 66, in addition to permanently residing in the State you must satisfy any of the conditions listed from (a) to (d) below.

Also, to avail of the Free Travel entitlement, you must register for a Public Services Card. When registered, a Public Services Card which identifies entitlement to Free Travel will be issued.

Eligibility conditions if under age 66 and permanently residing in the State

You must satisfy any of the conditions listed from (a) to (d) below:

a. be a recipient of one of the following payments

• Invalidity Pension
• Blind Person's Pension
• Disability Allowance (DA)
• Carer's Allowance (you may get a single status card only, if you are aged under 66)
• Incapacity Supplement or Workmen's Compensation Supplement with Disablement Pension, for at least 12 months
• a Social Security Invalidity, Incapacity Pension or Benefit, or an equivalent payment for at least 12 months, from a country covered by EU Regulations (see below for details), or from a country with which Ireland has a bilateral Social Security Agreement (see below for details)

b. be a specified carer for a person getting Constant Attendance Allowance or Prescribed Relatives Allowance from this department (you may get a single status card only, if you are under age 66)

c. be blind or severely visually impaired and you satisfy the medical conditions for a Blind Pension.

d. be a widowed person or surviving civil partner aged between 60 and 65 years inclusive, whose late spouse or civil partner held a Free Travel Card or Paper Pass from this department, and who at the time of their death, resided with them on a permanent basis, and who is now receiving one of the following payments and who satisfies the other conditions of the scheme:

• Widow’s Widower’ or Surviving Civil Partners Contributory or Non-Contributory Pension
• Widow’s Widower’s or Surviving Civil Partners Pension under the Occupational Injuries Benefits Scheme
• One-Parent-Family Payment
• Widow's or Widower's Pension under the Occupational Injuries Benefit Scheme
• An equivalent Social Security Pension or Benefit from a country covered by EU Regulations, or from a country with which Ireland has a Bilateral Social Security Agreement
• an ORDINARY Garda Widow's Pension from the Department of Justice

Countries covered by EU Regulations

Countries with which ireland has a bilateral social security agreement, “make work pay” initiative – 5 year extension to free travel entitlement.

From 6 April 2017 if you are in receipt of a long-term disability payment and move off the payment to get a job, you will retain your entitlement to Free Travel for a period of five years, providing all other qualifying conditions for the Free Travel Scheme are satisfied. The following schemes are considered as long-term disability payments and you will be entitled to retain your Free Travel entitlement for a further period of 5 years, where you previously had the entitlement to Free Travel on the scheme(s):

• Invalidity Pension (INV)
• Invalidity Pension to Partial Capacity Benefit
• Disablement Benefit paid along with Incapacity Supplement
• Customers who transferred from DA or INV to CE Scheme
• Customers who transferred from DA or INV to SOLAS Scheme
• Customers who transferred from DA or INV to Back to Work Scheme 

Obtaining A Free Travel Card

A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance.

In all other circumstances, you must apply for a Free Travel Card by completing an application form for the Free Travel Scheme (FT1) which is available to download at: www.gov.ie/freetravel. It’s also available from your local Post Office or nearest Department of Social Protection Intreo Centre. The completed form, along with any supporting documentation required, should be forwarded to the Free Travel Section.

If you are not registered for the Public Services Card, you will be issued with a letter requesting you to make an appointment to register. If you do not register for the Public Services Card, you cannot avail of the Free Travel Scheme.

Free Travel For Your Spouse, Civil Partner or Cohabitant

Where you are married, in a Civil Partnership or co-habiting, you may be entitled to a Free Travel Card that will allow your spouse civil partner or cohabitant to accompany you free of charge when travelling. (This does not apply to persons under age 66 who are in receipt of Carer's Allowance or who are nominated carers for people getting a Constant Attendance Allowance or Prescribed Relatives Allowance from this department).

Free Travel For A Companion (if you are unfit to travel alone)

If you qualify for Free Travel and are medically unfit to travel alone, you may be entitled to a Companion Free Travel Card. This type of card allows any one person, aged 16 years or over (not necessarily your spouse civil partner or cohabitant), to accompany you free of charge, when travelling. The conditions for receipt of a Companion Free Travel Card are set out in Appendix 1 of this Guide.

When a Free Travel Card can be Used

A Free Travel Card may be used to travel free of charge on the following transport services at any time on scheduled services:

• Dublin Bus (AIRLINK and Special Airport services are excluded)
• NITELINK services
• Bus Éireann & Bus Éireann expressway services
• Go-Ahead services in the Outer Dublin Metropolitan area, Dublin commuter and Waterford services.
• provincial city services.
• Transport for Ireland Local Link services.
• participating private bus and ferry services
• participating Cross-Border scheduled services (Between Republic of Ireland and Northern Ireland - See Appendix 3)

When Is Free Travel Not Available?

Free Travel is not available:

• on services which are not listed in the official rail and bus timetables of Dublin Bus, Bus Éireann or Irish Rail
• on excursion and special bus or rail services
• on organised group journeys
• on Dublin Bus AIRLINK services
• on Dublin Bus special Airport services
• on First Class or Super Class travel on any service (unless the appropriate fare supplement is paid)

How To Use A Free Travel Card or Paper Pass

Free travel card.

Please check with the individual operator for availability of Integrated Ticketing Systems (ITS).

Using your Free Travel Card on Dublin Bus

1. If travelling on your own, touch your card against the Validator on the right-hand side as you enter the bus until you hear the beep and see the green light flash.

2. If you have a companion or spouse with you, place your card on the reader by the driver, and request a ticket for that person: who should have the ticket ready for inspection at all stages of the journey

Using your Free Travel Card on Irish Rail services (including DART)

1. When travelling on your own and you are travelling on Intercity from stations with electronic or automatic gates, tag on with your Free Travel Card to open the gates. At all other Intercity stations, you will need to visit the ticket desk and request a ticket to travel. If the station is unmanned, you may board the train providing you have your Free Travel Card in your possession.

2. If you have a companion or spouse with you, you will need to visit the ticket desk and request a ticket for that person, who should have the ticket ready for inspection at all stages of the journey. If the station is unmanned, you may board the train providing you have your Free Travel Card in your possession.

Using your Free Travel Card on Luas services

Touch your card against the Validator on the platform before and after your trip. Remove the card when you hear a beep or see the green light.

Using your Free Travel Card on all other bus services

1. If travelling on your own, place your card on the card reader either at the bus entrance or by the driver. Remove the card when you hear a beep

2. If you have a companion or spouse with you, tell the driver who will issue them with a ticket.

Need assistance when travelling with your Free Travel Card?

Do not hesitate to ask a driver or any member of staff who will be able to assist you.

Free Travel Paper Pass

If travelling by Dublin Bus, Bus Éireann including Bus Éireann expressway or on private bus operator services, you must produce your Free Travel Paper Pass to the bus driver on boarding the bus. A bus ticket is not issued, nor required.

Before using Irish Rail services, you must present your Free Travel Paper Pass at the ticket booking desk in the train station of departure, to obtain a free rail ticket. If undertaking a day return journey only, you will be issued with a Day Return ticket.

In all other cases, a Single journey ticket will be issued, and a further Single journey ticket must be obtained before making the return journey.

When using Private Ferry services, you should present your Free Travel Paper Pass to the Ferry Operator. In some instances, a ticket will be issued.

Evidence Of Identity

If you have a Free Travel Card, you do not need to provide extra proof of identity.

However, if you have a Companion or Spouse Free Travel Card and your companion or spouse, civil partner or co-habitant travelling with you, they may be asked to provide proof of identity.

Whenever you are travelling using your free travel entitlement, you must produce your Free Travel Paper Pass for inspection to an Inspector of the Transport Operator or to an Official of the Department of Social Protection, if asked. If considered necessary, you and your accompanying spouse, civil partner or cohabitant must also produce evidence of your identity by providing a sample of signature or photographic ID to the officials mentioned above. These officials have the authority to confiscate a Free Travel Paper Pass if there are reasonable grounds for suspecting that the pass is being misused.

In addition, if you live in Dublin, Cork city, Waterford city, Limerick city or Galway city you must also produce a Free Travel Photo ID if you have a Free Travel Paper Pass.

You may also be required to provide proof of identification irrespective of where you reside or photographic identification. This may be a condition of travel as outlined by the travel operator in question, but notification of this should be advertised by the operator either on their bus or by way of their website so that all intending passengers are fully aware of all documentation necessary to travel.

What To Do If The Free Travel Card or Paper Pass Is Lost, Stolen Or Damaged?

If your Free Travel Card is lost, stolen or damaged the card holder should contact 0818 837 000 to request a replacement

The department no longer issues Free Travel Paper Passes. If your Free Travel Paper Pass is lost, stolen or damaged, you should contact your nearest Department of Social Protection Intreo Centre to arrange an appointment to register for the Public Services Card. When you have registered, you will be issued with a Public Services Card which identifies that you have an entitlement to Free Travel.

In What Circumstances Must a Free Travel Card or Paper Pass Be Returned?

In the event of any of the following occurring, the Free Travel Card or Paper Pass must be returned to the address given below:

• The Free Travel Card or Paper Pass holder is no longer in receipt of the qualifying payment which entitled them to free travel
• The Free Travel Card or Paper Pass holder does not continue to reside on a permanent basis in the State.
• The Free Travel PAPER pass holder changes address. (Free Travel Paper Pass holder will be required to register for the Public Services Card)
• The Free Travel Card or Paper Pass holder no longer satisfies the criteria applicable to their particular Free Travel entitlement. (Companion status will be amended as necessary, and appropriate replacement card will be issued)
• The Free Travel Card or Paper Pass is worn or illegible.
• The Free Travel Card or Paper Pass holder is deceased.

Misuse Or Fraudulent Use Of The Free Travel Card or Paper Pass

The Free Travel Card or Paper Pass is very valuable, is for your personal use only and is not transferable for use by any other person. It remains the property of the Minister for Social Protection. The misuse of the Free Travel Card or Paper Pass is a fraudulent offence. You may be prosecuted under relevant bye-laws applicable to the transport company. Fraudulent use includes giving the Free Travel Card or Paper Pass to another person or reproducing the Free Travel Card or Paper Pass. The department takes any claim of misuse of a Free Travel Card or Paper Pass very seriously and where it is found that you are fraudulently using the Free Travel Card or Paper Pass or have given your Free Travel Card or Paper Pass to another person to use fraudulently, your entitlement to Free Travel will be reviewed.

Events which may affect entitlement to the Free Travel Scheme

The following is a list of events that may affect your entitlement to Free Travel and if any of these events occur or your circumstances change, you must notify the department immediately:

You are no longer in receipt of a qualifying payment from this department. (See Free Travel Scheme for qualifying criteria)

• Your marital status changes.
• You are no longer living permanently in the State.

The Free Travel Card or Paper Pass should be returned to the Department of Social Protection on the death of the holder.

Application Guidelines

Need to apply.

Free Travel will be awarded to you automatically if you are age 66 years and over, legally resident and living permanently in the State and in receipt of a pension from this department. To avail of the Free Travel entitlement, you must register for a Public Services Card. When registered, a Public Services Card which identifies entitlement to Free Travel will be issued.

Likewise, if you are under 66 years of age and in receipt of an Invalidity Pension, Blind Pension, Disability Allowance or Carer’s Allowance, Free Travel will be awarded to you automatically. To avail of the Free Travel entitlement, you must register for a Public Services Card. When registered, a Public Services Card which identifies entitlement to Free Travel will be issued.

In all other circumstances you must apply for the Free Travel Scheme by completing an Application Form for the Free Travel Scheme (FT1) which is available to download at: www.gov.ie/freetravel. It’s also available from your local Post Office or your nearest Department of Social Protection Intreo Centre. The completed form along with any supporting documentation required should be forwarded to the Free Travel Section.

Please Note:

Before completing the FT1 you should visit www.gov.ie/freetravel for details of the qualifying conditions for the Free Travel Scheme.

Completing the Form

You should ensure that the following has been done before submitting your application form:

• Registered for the Public Services Card
• PPS Number (Personal Public Service) is supplied. If you do not know this number, please contact your local Department of Social Protection Intreo Centre).
• Application form is signed and dated.
• Birth or Marriage Certificates are enclosed (only if born or married outside the State)
• Medical certification, where necessary, is enclosed.

Free Travel Companion

See Appendix 1 of this Guide.

Free Travel Entitlement Monitoring

How long does free travel entitlement continue.

If you are aged 66 years or over, Free Travel entitlement continues as long as you are permanently residing in the State.

If you are under 66 years of age, Free Travel entitlement continues as long as you are legally and permanently resident in the State and continue to receive one of the qualifying payments for Free Travel listed in Section 3 of this Guide.

Free Travel Retention

If you transfer to another payment from the Department of Social Protection, or participate in certain types of community work projects:

If you are in receipt of Free Travel and receiving Disability Allowance or Blind Person's Pension and you transfer to a Back-to-Work Enterprise Allowance scheme, you may retain your entitlement to Free Travel for the duration of the BTWA payment.

If you are in receipt of Free Travel and participate in a Community Employment project, an Employee Support Scheme, or a Pilot Project for People with Disabilities, you may retain your entitlement to Free Travel for the duration of the project.

If you are in receipt of Invalidity Pension, Disability Allowance or Blind Pension, you may retain your entitlement to Free Travel on transfer to another primary long-term Department of Social Protection payment (excluding Jobseeker's Benefit or Allowance, Illness Benefit and Pre-Retirement Allowance, One-Parent Family Payment and Carer's Benefit or as a Qualified Adult on your spouse civil partner or co-habitant’s payment).

If you transfer from any primary payment (and had an entitlement to Free Travel) to receive an Increase for Qualified Adult (IQA) on your spouse’s, civil partner’s, or cohabitant’s DSP payment, you will lose your entitlement to Free Travel.

What Happens If The Free Travel Recipient Dies?

The representative(s) of the deceased should return the Free Travel Card or Paper Pass to the Free Travel Section.

Requests For Case Review

As the Free Travel Scheme is a non-statutory scheme, there is no legislative right of appeal to the Social Welfare services Office. However, if you are dissatisfied with a decision in relation to your application for Free Travel you are entitled to a review by another and more senior official of the department.

In order to have a decision reviewed you should write to the Free Travel Section stating in detail why you think the decision is incorrect. The case will be considered fully and fairly, and you will be notified in writing of the outcome, at an early date.

Appendix 1 - Eligibility For Companion Free Travel

A Companion Free Travel Card entitles you to have any one person, aged 16 years or over, to accompany you free of charge when travelling. Entitlement to the Companion Free Travel Card may be subject to periodic review.

The following people are eligible to receive a Companion Free Travel Card:

Free Travel Cardholders aged 66 or over if:

• you are aged 66 to 69 inclusive and are medically assessed as unfit to travel alone.
• you are aged 70 or over and are medically unfit to travel alone.
• you are receiving full-time care and attention from someone who is getting Carer’s Allowance from this department.
• you are certified by either the Irish Wheelchair Association or by your GP as being a permanent wheelchair user.
• you are blind or severely visually impaired and satisfy the blindness condition for the Blind Pension or you are registered as a blind person with either the Vision Ireland or the National League of the Blind of Ireland

Free Travel Cardholders aged under 66 if:

• you are getting Disability Allowance or Invalidity Pension or Disablement Pension and Incapacity Supplement and are medically assessed as unfit to travel alone.
• you are blind or severely visually impaired and you:

- are getting a Blind Pension or

- satisfy the blindness condition for the Blind Pension or

- are registered as a blind person with either the Vision Ireland or the National League of the Blind of Ireland.

• you are getting one of the qualifying payments listed at Section 3 and you are certified by either the Irish Wheelchair Association or by your GP as being a permanent wheelchair user.
• you are receiving full-time care and attention from someone who is getting Carers Allowance from this department. To qualify for a companion pass based on this condition, you must be entitled to a Free Travel Card in your own right. See conditions for free travel
• you are a widowed person or surviving civil partner aged between 60 and 65 years inclusive, whose late spouse or civil partner held a Free Travel Card from this department, and who at the time of their death, resided with them on a permanent basis, is now receiving one of the following payments, is medically assessed as unfit to travel alone and who satisfies the other conditions of the scheme:

- Widow’s, Widower’s or Surviving Civil Partners Contributory or Non-Contributory Pension

- Widow’s, Widower’s, or Surviving Civil Partners Pension under the Occupational Injuries Benefits Scheme

- One-Parent Family Payment

- Widow’s, Widower’s, or Surviving Civil Partners Pension under the Occupational Injuries Benefit Scheme

- An equivalent Social Security Pension or Benefit from a country covered by EU Regulations, or from a country with which Ireland has a Bilateral social Security Agreement

- an ORDINARY Garda Widow’s Pension from the Department of Justice

Free Travel Companion Card for a visually - impaired child:

A visually impaired child will qualify for a Free Travel Companion Card if they are under age 18 and either they:

• satisfy the blindness condition for a Blind Pension, or
• are registered with the Vision Ireland or the National League of the Blind of Ireland

Appendix 2 - Special Free Travel Arrangements

Airline service to and from the aran islands, co. galway.

If you have a Free Travel entitlement and are residing on a permanent basis on any of the Aran Islands (i.e., Inis Mór, Inis Meáin, Inis Oírr), you are entitled to travel free of charge on Aer Arann services from the islands to Galway City and vice versa. Aer Arann operates an airline service between the Aran Islands and Aerphort Chonamara at Indreabhan, Co. Galway. The company also provides a shuttle bus service between Aerphort Chonamara and Galway City.

You may undertake up to 12 single journeys (or up to 6 return journeys) between the Aran Islands and Galway City each year. Any number of additional journeys may also be made at a special reduced rate. Where the appropriate type of Free Travel card is held, your spouse, civil partner or cohabitant may accompany you free of charge on these trips. If you hold a Companion Free Travel Card, any one person, aged 16 years or over, may accompany you free of charge.

If you are not permanently residing on the Aran Islands you may travel on Aer Arann's airline and bus services between Galway City and the Aran Islands at a reduced cost. Your spouse, partner or a companion may accompany you at the reduced rate, where the appropriate type of entitlement is held. (This concession also applies to Northern Ireland Travel Card holders undertaking cross-border journeys to and from the Aran Islands (but not to their spouse or companion, unless they are a Card holder in their own right - See Appendix 3, first paragraph).

Helicopter Service To and From Tory Island, Co. Donegal

If you have a Free Travel entitlement and are residing on a permanent basis on Tory Island, Co. Donegal, you are entitled to travel free of charge on the helicopter service, which is operated during the Winter period only, between the island and Falcarragh on the mainland. You may undertake up to 8 single (or up to 4 return) journeys each year. Your spouse, civil partner, cohabitant, or companion may accompany you free of charge, where the appropriate type of Free Travel entitlement is held.

Appendix 3 - Cross Border Free Travel

Cross-border free travel.

A Free Travel Card or Paper Pass may be used to travel free of charge on cross-border journeys between the Republic of Ireland and Northern Ireland and vice versa. Your spouse, civil partner or cohabitant may accompany you free of charge where the appropriate type of entitlement is held. Alternatively, if you hold a Companion Free Travel Card or Paper Pass, any one companion aged 16 years or over may accompany you free of charge.

If you are a resident of Northern Ireland who holds a Northern Ireland Concessionary Travel Card, you may also travel free on cross-border journeys. However, your spouse civil partner or companion is not entitled to Free Travel on such journeys unless they also hold a Concession Travel Card in their own right.

Extent Of Free Cross-Border Journeys Available

A Cross-Border Free Travel journey must originate in one jurisdiction and terminate in the other jurisdiction.

The Cross-Border journey may be undertaken using one mode of transport only i.e., bus or train. It is not possible to use a combination of both modes of transport.

The journey must be undertaken on the basis of one through-ticket. This means, for example, that you can travel free by train from say, Cork to Belfast, provided that the free ticket which you obtained in the Cork railway station clearly denotes Belfast as the final destination. The same principle applies when travelling by bus on Cross-Border journeys.

Transport Operators Who Provide Free Cross-Border Travel

The following Transport Operators provide Cross-Border Free Travel services for both Republic of Ireland and Northern Ireland Free Travel recipients:

• Bus Éireann
• Halpenny Transport Ltd., Blackrock, Dundalk, Co. Louth on their service Blackrock to Newry.
• Patrick Gallagher, Brinalack, Letterkenny, Co. Donegal on his route Dungloe to Belfast
• Foyle Coaches, Clar, Redcastle, Co. Donegal on their routes Shrove to Derry and Malin head to Derry.
• Leydon Coaches, Swanlinbar, Co. Cavan on their route Swanlinbar to Cavan and Enniskillen.
• Hugh McGonagle, Cockhill, Buncrana, Co. Donegal on his route Cockhill Buncrana to Derry.
• Philip McGonagle, Cockhill, Buncrana, Co. Donegal on his route Cockhill Buncrana to Derry.
• John McGinley, Gortahork, Letterkenny, Co. Donegal on his route Moville to Derry and on to Dublin.
• Citibus also known as Dublin Coach on their route Dublin to Belfast.

Travelling By Bus

When travelling by bus, your Free Travel Card or Paper Pass should be presented to the bus driver, on boarding the bus, before departure.

On Bus Éireann and Ulsterbus services, the bus driver will issue you with a single journey ticket. This ticket is valid on the date of issue only. If you wish to undertake a return cross-border bus journey, you should get a single journey ticket for the outward part of the journey, and later, a further single journey ticket for the homeward journey.

If travelling with any of the other bus operators mentioned in above, you will be issued with either a single or a return journey ticket as required.

Travel by Rail

To undertake a cross-border journey by train you must first complete a Travel Warrant. Warrants are available in most train stations in Northern Ireland, and the Republic of Ireland, in Department of Social Protection Intreo Centres (Republic of Ireland) and in Offices of the Department of Social Security (Northern Ireland). You should present the completed warrant and your Free Travel Card or Paper Pass at the ticket desk in the train station of departure. You will then be issued with either a free single or a free return Standard Class ticket as required.

The Free Travel entitlement is Standard Class travel. If you wish to travel "First Plus" class, you may do so on payment of the appropriate fare supplement.

To avoid unnecessary delay at the ticket desk, you should complete the Warrant well in advance of undertaking the rail journey and obtain a free rail ticket at least 15 minutes before the train is due to depart.

Breaks In Cross-Border Rail Journeys

It is not necessary to complete a Cross-Border Free Travel train journey in one day. For example, if travelling from Cork to Belfast, you may spend up to 2 nights in Dublin as part of your journey. However, the outward part of the journey must be fully completed within 3 days of the date of issue of the ticket.

Transfer Between Connolly And Heuston Railway Stations

If, as part of a Cross-Border Free Travel rail journey, you have to transfer between Connolly and Heuston stations in Dublin, you may travel free of charge on the LUAS red line.

Refunds or Discounts

No monetary refunds or discounts will be given for late train departures, or for any other delays experienced while undertaking a Cross-Border Free Travel journey.

Appendix 4 - All Ireland Free Travel Scheme (AIFT)

What is the all ireland free travel scheme.

Since April 2007, the All Ireland Free Travel Scheme allows you to travel for free on the various travel services operating within Northern Ireland.

Similarly Northern Ireland Senior SmartPass holders are entitled to travel for free on services within the Republic of Ireland using their existing Senior SmartPass.

Who can travel?

• To qualify for free travel within Northern Ireland, you must be in receipt of a Free Travel Card or Paper Pass and be aged 66 years or over.
• Under the terms of the concessionary fares scheme in Northern Ireland, only Free Travel recipients over age 66 are entitled to travel free of charge in Northern Ireland. Your spouse, civil partner, cohabitant, or companion is not eligible to accompany you for free in Northern Ireland under this scheme.
• Similarly, only the Northern Ireland Free Travel recipient is eligible for Free Travel in Republic of Ireland. Spouses or companions are not eligible.
• If you have a Companion or Spouse Free Travel Card, your spouse, partner, or companion may continue to travel you for free on cross-border journeys (that is, journeys starting in the Republic of Ireland and ending in Northern Ireland or vice versa).
• If you wish to avail of All Ireland Free Travel within Northern Ireland, you must first obtain a Senior SmartPass card. This Senior SmartPass must be used while travelling in Northern Ireland only.

Obtaining a Senior SmartPass

An application form for Senior SmartPass (FTNI1); available from Department of Social Protection Intreo Centres, or Citizens Information Centres, must be completed. As these forms are individually bar coded, photocopies cannot be used. The completed application form must be brought in person to your nearest Department of Social Protection Intreo Centre (See note below) along with:

• A recent passport standard colour photograph
• Evidence of identity (driving licence, passport, or any other form of photo id, if available)
• Evidence of address (a recent utility bill, e.g., electricity, gas, phone, waste charges bill or a bank, building society or credit union statement)
• Your current Free Travel Card or Paper Pass

Your application will be forwarded to the authorities in Northern Ireland who will send you your Senior SmartPass card, together with instructions for use, by post direct to your home address. It may take up to six weeks to process your application.

A Senior SmartPass card will expire after 5 years. If you used the Senior SmartPass card within the last 2 years, a new card automatically issues in the post from Translink when the card expires.

If you have not used the Senior SmartPass card in the last 2 years, you will be sent a renewal application form from Translink.

If you have never used the Senior SmartPass card, you will not hear from Translink at all. You must contact Translink by email at: [email protected] or by phone on: 0044 2890759129. Translink will then send you a renewal application.

You can find the name and address of your local Department of Social Protection Intreo Centre at www.gov.ie/intreocentres

Free Travel Section

• Return to main Free Travel Scheme page.
• Social Protection
• Free Travel Scheme

Do not include any personal details in the box below. The information you submit will be analysed to improve the site and will not be responded to individually.

• Consultations
• Publications
• About gov.ie
• Accessibility
• Latest financial accounts
• Privacy policy
• Who does what

We hope this Identification Card will support you in living with illness, pain or disability if you are in need of help while in public locations. You are not alone! Many people living with invisible disabilities report they are often overlooked or even disregarded, because their challenges are not evident to others. Even if you use an assistive device like a wheelchair, scooter, crutches or cane, others may still not know if you need help or what your needs are. This ID Card may be worn around your neck or kept in your pocket or wallet. Present the ID Card to help you request assistance.

We are so excited for you to receive your National Disability Identification Card! By placing this order for the Invisible Disabilities ® Association’s National Disability ID Card, you are indicating you have a disability, a chronic illness or in chronic pain and understand this card is not a government issued ID Card and does not guarantee any special privileges for the ID Card holder.

National Disability ID Card

National Disability ID Card with Lanyard

International Disability ID Card

In addition to this National Disability ID Card, we are pursuing legislation via our National Disability ID Initiative in all 50 states! This would allow for voluntary disclosure with placement of the universal disability symbol on government IDs for anyone with any disability, illness or chronic pain. The universal disability symbol will help provide recognition of a disability and the possible need for reasonable accommodations. Alaska is the first state to have passed this much needed legislation and IDA is currently working directly with legislators across the nation to advance this initiative. And we want your help! Details at www.nationaldisability.id

Cookies on GOV.UK

We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.

You have accepted additional cookies. You can change your cookie settings at any time.

You have rejected additional cookies. You can change your cookie settings at any time.

• Driving and transport
• Parking, public transport and the environment

Apply for a disabled person's bus pass

Contact your local council to find out who issues disabled bus passes in your area as part of the English National Concessionary Travel Scheme. You’re eligible for a disabled person’s pass if you live in England and are ‘eligible disabled’.

Find a postcode on Royal Mail's postcode finder

What you need to know

• Available in England only

Get more information about a disabled person’s bus pass in:

• Northern Ireland

Related content

Is this page useful.

• Yes this page is useful
• No this page is not useful

Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.

To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.

Cookies on citizensinformation.ie

We use cookies to collect information about how you use citizensinformation.ie. This helps us to improve your experience. You can find out more about the cookies we use in our Cookie notice . You can also read our Privacy policy . You can accept all cookies or you can chose which cookies to accept or reject. You can change your cookie preferences at any time by using the My cookie preferences link at the bottom of each page.

Cookie preferences

Cookies used by google analytics.

We use Google Analytics to measure how you use the website so we can improve it. We have configured Google Analytics to anonymise your IP address so that you are not personally identified. We gather information on:

• How you got to the site
• The pages you visit on citizensinformation.ie, and how long you spend on each page
• What you click while you are visiting the site

Free travel in Ireland

What is the free travel scheme, how to use free travel, where can i use free travel, how to qualify for free travel, how to apply for free travel, where to apply for free travel, senior smartpass for travelling in northern ireland.

The Free Travel Scheme allows you to travel, free of charge, on public transport and some private bus and ferry services.

Everyone aged 66 and over, living permanently in Ireland, can get the Free Travel Scheme.

People with disabilities and carers aged under 66 may also qualify for Free Travel.

If you qualify for Free Travel and you are married, in a civil partnership or cohabiting, your partner may travel with you for free if you meet certain criteria (see ‘Spouses, civil partners and cohabitants’ below).

If you can’t travel alone for medical reasons, you may get Free Travel for a companion. This allows a person aged over 16 to travel with you for free.

Changes to the Free Travel Scheme in 2024

From July 2024, you will qualify for the Free Travel Scheme if you have:

• Never been able to drive due to a disability
• A driving licence and are medically certified as ‘not fit to drive’ for 12 months or longer.

If you qualify for Free Travel, your Public Services Card (PSC) will have FT (for Free Travel) in the top left-hand corner. The letter following it shows who can travel for free with you:

• FT-P - you can travel for free
• FT+S - your spouse, partner or cohabitant can travel with you for free
• FT+C - you can have a person (over 16) travel with you for free

You must show or scan your Public Services Card to the travel operator when you are travelling on public transport. Find out more about 'How to use your public services card for free travel' .

Paper travel passes are no longer being issued but you can still use your paper pass, if it is valid.

You can use your Free Travel on most Iarnród Éireann , Bus Éireann , Dublin Bus , DART and Luas Services and on certain private bus and ferry services (pdf) .

Free travel is also available on Dublin Bus Nitelink , Go-Ahead Ireland and TFI (Transport for Ireland) Local Link services .

Free travel does not include some special services such as Dublin Bus AIRLINK services .

You can find a full list of services where you can use Free Travel (pdf) on gov.ie.

There are no restrictions on the times you can use your Free Travel.

Living on the Aran Islands or Tory Island

If you are permanently living on any of the Aran Islands, you may get up to 12 single (or 6 return) air trips each year between the islands and Galway City.

People who live permanently on Tory Island (Co. Donegal) are entitled to 8 (or 4 return) free journeys on the seasonal helicopter service operating between the island and Falcarragh on the mainland.

If your public services card includes free travel for a companion, spouse, partner or cohabitant, they can also travel with you for free on the above services.

Going to Northern Ireland

You may also travel free of charge on certain cross-border services between Ireland and Northern Ireland. But to travel free in Northern Ireland, you must have a Senior Smart Pass – see ‘Senior SmartPass for travelling in Northern Ireland’ below.

To get Free Travel you must be living in Ireland and meet one of the following conditions:

• You are aged 66 or over
• You are getting Disability Allowance , Blind Pension , Carer's Allowance or an Invalidity Pension
• You are blind or visually impaired and meet the medical conditions for Blind Pension
• You have been getting Incapacity Supplement or Workmen's Compensation with Disablement Pension for at least 12 months
• You are a specified carer for a person getting Constant Attendance Allowance or Prescribed Relative's Allowance
• You are getting a social security invalidity payment (or similar payment) from a country covered by EU regulations or from a country with which Ireland has a bilateral social security agreement for at least 12 months

Widow or widower or a surviving civil partner

If you are a widow or widower or a surviving civil partner aged 60 or over, living in Ireland and your late spouse or civil partner had Free Travel, you can get Free Travel, if you are getting one of the following payments:

• Widow's, Widower's or Surviving Partner's (Contributory) Pension
• Widow's, Widower's or Surviving Partner's (Non-Contributory) Pension
• One-Parent Family Payment
• Widow's, Widower's or Surviving Partner's Pension under the Occupational Injuries Benefit Scheme
• A similar social security pension or benefit from a country covered by EU regulations or a country with which Ireland has a bilateral social security agreement
• You are getting an ordinary Garda widow's pension

Spouses, civil partners and cohabitants

If you are entitled to Free Travel and you are married, in a civil partnership or cohabiting, your partner may be able to travel with you for free.

Your spouse, civil partner or cohabitant cannot travel with you for free, if you are under age 66 and getting Free Travel because you are:

• Getting Carer's Allowance
• The nominated carer for a person getting Constant Attendance Allowance or Prescribed Relatives Allowance

Your PSC card must have FT-S on it to allow your partner travel with you. To add your spouse, civil partner or cohabitant to your Free Travel - see ‘How to apply for Free Travel’ below.

If you can’t travel alone

If you are unable to travel alone , you can have a person, over 16 years of age, travel with you for free. Your PSC card must have FT-C on it. To add a companion to your Free Travel, see ‘How to apply for Free Travel’ below.

Free travel companion card for children

A child with a visual impairment can get Free Travel for a companion if they are under 18 and they either:

• Satisfy the blindness condition for a Blind Pension, or
• Are registered with Vision Ireland or the National League of the Blind of Ireland

The person they travel with (companion) must be age 16 or over.

Work and Free Travel

You can keep your Free Travel for 5 years, if you moved from one of the following disability payments to work:

• Disability Allowance
• Invalidity Pension
• Partial Capacity Benefit (from Invalidity Pension)
• Disablement Benefit paid along with Incapacity Supplement

You can also keep your Free Travel for 5 years if you transferred from Disability Allowance or Invalidity Pension to a Community Employment , SOLAS or a Back to Work scheme.

If you are aged 66 or over and are getting a State pension, your Public Services Card (PSC) will be issued showing that you have Free Travel automatically.

If you are under 66, you will get Free Travel automatically issued on your PSC if you get one of the following payments:

• Blind Pension
• Carer’s Allowance

If you are married or in a civil partnership, your PSC will be issued with FT-S on it. If you are cohabiting, you must fill in Part 1 and 2 of the Free Travel application form FT1 (pdf) .

If you are not getting one of the payments above but you are eligible for Free Travel, you must fill in the Free Travel application form FT1(pdf) and send to the Free Travel Section in the Department of Social Protection.

If you can’t travel alone and need a companion

If you are unable to travel alone, you can apply for Free Travel for a Companion, using either of the following forms:

• Over 70 Companion pass form (pdf)
• Under 70 Companion pass form (pdf)

You can get an application form for Free Travel from the Department of Social Protection. The form is also available at your local post office and Citizens Information Centre .

Lost or damaged Free Travel pass or PSC

There are currently 2 types of Free Travel Pass:

• A paper Free Travel Pass
• A Public Services Card with Free Travel (with F-T written in the top left-hand corner)

Paper passes are no longer being issued so if you need a replacement for a lost or damaged paper pass, you must undergo SAFE registration and get a Public Services Card .

If your Public Services Card Free Travel is lost, stolen or damaged, you should telephone 0818 837 000 to request a replacement card.

Free Travel

Social Welfare Services College Road Sligo Ireland

If you are 66 or over and have Free Travel, you can travel free of charge on all bus and rail services within Northern Ireland using a Senior SmartPass card.

If you are 66 or over and have Free Travel, you do not need to meet the residency condition in Northern Ireland to apply for a Senior SmartPass card.

How to apply for a Senior SmartPass

To get a Senior SmartPass, you must fill in an application form (FTNI1). You can get this form from your local Intreo Centre or Social Welfare Branch Office. It is not possible to get this form online .

You should not use a photocopy of the form as each form is barcoded. The application form must be filled in with black ink only and returned in person (not posted) to your Intreo Centre or Social Welfare Branch Office.

You must bring each of the following items with your application form to your Intreo Centre or Social Welfare Branch Office:

• Your Irish Free Travel pass/Public Services Card
• Proof of your address, (for example, a gas, electricity, phone bill or bank statement)
• Proof of your identity, (for example, your driving licence, passport or another form of photo identification)
• A recent passport standard colour photograph

It may take up to 6 weeks to process your application. There is further information on the extension of the Free Travel Scheme .

Travelling with a partner or companion

A spouse, civil partner, cohabitant or companion cannot travel with you for free on public transport within Northern Ireland.

However, your Irish Free Travel allows your spouse, civil partner, cohabitant or companion to travel for free on certain cross-border services between Ireland and Northern Ireland. For example, a cross-border train journey that starts in Ireland and ends in Northern Ireland or vice versa.

Renewing and replacing a Senior SmartPass

Your Senior SmartPass will expire after 5 years.

• If you have electronically used your card within the last 2 years, you will get a new card automatically in the post from Translink when your card expires.
• If you have not used your card in the last 2 years, you will be sent a renewal application form to fill in. The renewal form is not the same as a first-time application and you do not need to supply a photograph.
• If you have never used your card, you will not hear from Translink at all. If you wish to get it renewed, you must contact Translink by email at [email protected] , or telephone 00 44 289 075 9129 or 028 90 66 66 30 and they will send you a renewal application.

If you lose or need to replace your Senior SmartPass for travel in Northern Ireland, you can fill in form (FTNI 2) (pdf) .

Brexit and the Senior SmartPass

On 31 January 2020 the UK exited the EU . Senior SmartPass holders can continue to travel in Northern Ireland on the bus and train.

Related documents

• Tax-free purchases for non-EU travellers The Retail Export Scheme, allows visitors to Ireland (from outside the European Union) to buy goods in Ireland to take home with them and benefit from tax relief. 2865.0063
• Customs regulations for travellers to Ireland Find out about the important rules in place regarding customs regulations for people travelling to Ireland. 2635.0413
• Travelling from Ireland for healthcare in Europe Introduction to the options for Irish residents who wish to access healthcare in other countries in Europe. 2558.0198

If you have a question about this topic you can contact the Citizens Information Phone Service on 0818 07 4000 (Monday to Friday, 9am to 8pm).

You can also contact your local Citizens Information Centre .

Manage cookie preferences

• Free Travel Pass

Contact Information

The Free Travel Scheme is administered by the Department of Social Protection (DSP) and all queries about the scheme should be directed to the Department by emailing [email protected] or calling 071 915 7100.

More details on the Free Travel Scheme can be found on their website.

About the Free Travel Pass 

The Free Travel Pass allows holders to travel free of charge on public transport services in Ireland including Bus Éireann, Dublin Bus, Go-Ahead Ireland, Iarnród Éireann, Luas, TFI Local Link and Kilkenny Services operated by City Direct. The Free Travel Pass is also accepted by many commercial bus services.

You can find a full list of all operators and routes where the Free Travel Pass is accepted on gov.ie .

If you are using a PSC Free Travel Card, please hold the card to the validator until you hear a beep or see the green light.

• Train fares
• - TFI Leap Card Info
• - TFI Leap Top-Up App
• - Young Adult and Student Leap
• - TFI 90 Minute Fare
• Fare Evasion on TFI Services

Latest Posts

Public consultation on planned enhancement of bus route 233 cork to macroom, public consultation on planned significant enhancements for bus route 343 from limerick to clare, meet the nta at the transport research arena, (tra) the foremost european transport event, at dublin’s rds, next events, gaa: leinster & all-ireland semi-finals, finals in croke park- gaelic football, hurling, camogie, punchestown race festival 30 april to 4 may, tallaght: soccer events 2024 including shamrock rovers.

• Share full article

Advertisement

Road Trips: How to Plan an Accessible Getaway

By Syren Nagakyrie

Planning an accessible road trip is getting a little easier for people with disabilities. There are more resources created by and for the disability community, and the tourism industry is starting to recognize the value of accessible travel. As a disabled, chronically ill, neurodivergent person, I take road trips every year and have learned some tips and tricks along the way.

Renting a vehicle

Most major car companies offer adaptive driving devices for their vehicles at no additional cost. Enterprise , for example, offers hand controls, left foot accelerators, pedal extenders and spinner knobs to facilitate steering. Budget can provide hand controls, spinner knobs, a panoramic mirror, swivel seats and transfer boards. Be prepared to request adaptive devices at least three business days in advance.

For a wheelchair-accessible van with a ramp or a lift, rent from a mobility company like BraunAbility , one of the largest builders of wheelchair-accessible vans in the country, with rentals at many locations. MobilityWorks , an accessible-vehicle and adaptive-equipment dealer, has rental locations in 34 states. AccessibleGO , which offers a one-stop shop for adapted rental cars and wheelchair-accessible vans, has agreements with 100 wheelchair van rental locations nationwide; request a quote on their website. For accessibleGO’s rental cars, you can request hand controls and a spinner knob at checkout.

Route planning

You can use Google Maps, Waze and MapQuest for initial accessibility research using photos and street view. Google Maps provides directions for some wheelchair-accessible pedestrian and transit routes.

Sites such as Roadtrippers and Furkot can plot an entire itinerary. While these websites are not disability specific, they are invaluable tools. (Roadtrippers does have a wheelchair-accessible check box in the search function.) You can filter by types of destinations such as national parks or museums, and search for hotels and campgrounds. Furkot allows you to input how long you want to drive each day, whether you want to travel on Interstate highways or take more scenic roads. The app will determine the best route and length of time between stops, and suggest where to stay overnight.

Finding lodging

While hotels and other accommodations are required to comply with the Americans With Disabilities Act, many hotels do not meet all accessibility needs. Most of the booking sites list hotels with accessible rooms for those with mobility, hearing and vision needs, but this information is not always verified. Do additional research on review sites and look for photos. Hyatt, Marriott, Hilton and Fairmont hotels offer allergy-friendly and scent-free rooms in some locations. Call the hotel to verify accessibility and to make sure a specific room is reserved for you.

Vacation rentals are typically not required to be A.D.A. compliant, but some do provide accessibility information. Airbnb recently rolled out an adapted category with accessibility search features and homes that have been scanned for accessibility. Review photos and contact the host for more information. Some hosts will make accommodations, such as changing the cleaning supplies or shifting furniture, but document your request using the in-app messaging system so that customer service can help if you run into issues.

Wheel the World is an accessible travel agency offering bookings at over 3,000 verified accessible hotels in the United States. The hotels have been reviewed in person by trained assessors; only those that meet the criteria are listed. Sign up as a disabled traveler or a companion and complete a personal profile that includes options for a variety of disabilities and accessibility needs. The site will provide listings that match your profile with partial, adequate and outstanding match options.

Food and medication

There are a variety of options to keep food or medication cold while traveling. Electric coolers can plug into your vehicle’s 12-volt outlet, but pay attention to the type of cooling mechanism — the less expensive versions are usually thermoelectric and will cool only to about 30 degrees below ambient temperature (if it is 70 degrees in the car, it will cool to 40 degrees). Compressor coolers are more expensive but maintain normal refrigerated temperatures.

Many hotels provide mini-refrigerators. When you know you will be stopping somewhere with a fridge almost every night, layer large ice packs and supplies in a cooler, then top them with another insulating layer like a cooling bag. This keeps everything cold for a couple of days at a time.

It’s also a good idea to travel with a single-burner cooktop — electric to use inside, or propane to use at rest areas and campgrounds — and a camp mess kit so that you can safely cook meals.

Some of the best apps to find food, restaurants and grocery stores that accommodate dietary needs are Fig for allergy-specific options, Happy Cow for vegan-friendly options and Find Me Gluten Free for celiac-safe spots. Add your favorite options to the route-planning app so that you know where to stop.

Finding activities

In addition to the apps mentioned in the route-planning section, state and local tourism organizations are good sources for accessible destinations.

National parks and monuments, which are required to meet federal accessibility guidelines, typically have visitor centers and recreation sites with accessible features. Each park website has information, as well as programs and services within the park. While accessibility varies, you can usually find information on wheelchair-accessible trails and campsites, tactile and audio features, assistive listening devices, and American Sign Language interpreters.

At state parks, accessibility features may not be consistent, but you can usually find some information on each park’s website.

Apps like AllTrails list wheelchair-friendly trails across the country, but the information may not be verified, so contact the park or land manager for verification. Among the parks with notable accessible trails are Redwood National and State Parks, North Cascades National Park, Badlands National Park, and Great Smoky Mountains National Park .

Syren Nagakyrie, the founder of the nonprofit Disabled Hikers and the author of “The Disabled Hiker’s Guide to Western Washington and Oregon” and “The Disabled Hiker’s Guide to Northern California,” among other guidebooks, leads group hikes and conducts assessments throughout the United States.

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

60+ or disabled

If you are over 60 or have a disability, you could be eligible for free bus travel to get around Scotland and your local area. You can access this via the National Entitlement Card, your pass to free bus travel in Scotland.

The National Entitlement Card scheme also allows for free travel for companions where required by eligible disabled people of any age (including children under 5).

How to apply

To apply for a National Entitlement Card, you should contact your local authority or Strathclyde Partnership for Transport (SPT) for details of the application process in your area. There may be a different process if applying on age grounds as opposed to grounds of disability. Your local authority will be able to tell you if you need to complete an application form and what you need to do when you apply.

We are unable to send out forms as these should be obtained from your local authority/council office. It is not possible to download forms from the website or send these by email.

In order to make the application process as smooth as possible, you will need:

• a completed application form (not all local authorities require this, check with yours to confirm the process in your area)
• a recent passport type photograph
• proof of age or disability
• proof of your current address

Check the National Entitlement Card website for more information on proofs required to confirm your identity and address.

If applying on grounds of disability, check the eligibility section on the Transport Scotland website for more information on proofs required.

Objectives and benefits

The scheme provides free travel on registered local and long-distance bus services throughout Scotland, at any time of day for any number of journeys, for those aged 60 and over, as well as for eligible disabled people who live in Scotland.

Cardholders living in Orkney, Shetland and the Western Isles receive two free return ferry journeys each year to the Scottish mainland.

The key objectives of the concessionary travel scheme are to:

• allow older and disabled people, improved access to services, facilities and social networks, promoting social inclusion
• improve health by promoting a more active lifestyle for the elderly and disabled
• remove the restrictions of the previous local off-peak concessionary fare scheme which was limited in offering access to facilities
• promote a modal shift from private cars to public transport
• maintain a viable position for bus operators with a standard reimbursement rate
• provide opportunities for improvements to public transport, such as assisting development of multi-operator ticketing and the use of electronic ticket machine technology
• facilitate a more effective administration of the system by adopting a standard reimbursement rate and shifting operational responsibility from local authorities to Transport Scotland
• provide a stimulus to the introduction of smart ticketing

Where can I travel?

Almost everywhere in Scotland and as far as Carlisle and Berwick-upon-Tweed.

Your National Entitlement Card gives you free travel throughout Scotland on nearly all local registered and long-distance scheduled bus services. Only a few services, such as premium-fare night buses and City Sightseeing buses, do not accept the card.

So many of Scotland's major towns and cities are easily accessible with the National Entitlement Card. Use the Visit Scotland website to find out how you can reach some of the country's best attractions by bus.

Some local authorities offer other discounts on rail, tram or subway for their card-holders. Your card-issuing Local Authority can tell you more – a contact number can be found on the back of your card when you receive it.

Using your card

You can use your National Entitlement Card to get a ticket in advance or on the bus. Advance tickets must be collected in person.

When you get on the bus, look for the electronic ticket machine by the door to the driver's compartment. Place your card on the machine with your photograph facing up and tell the driver your stop. The driver will help you if you need assistance. If there isn't a ticket machine like this, just show the driver your card and tell them your stop.

Remember you can only use your most recently issued National Entitlement Card on the bus. Any other cards will not work and you will not be allowed free bus travel.

If the electronic ticket machine did not recognise your card it may have expired or be damaged. If this is the case, please contact your Local Authority immediately to arrange a new card. You should allow at least two weeks to receive your card. If this will take longer, your local council will tell you about this when you apply.

If the card appears to be valid but does not work on the machine, the driver will give you the option to pay the full fare and keep your card or hand over your card in exchange for a seven day temporary pass. The temporary pass will be valid for free travel for you but the companion element will not be available. You should then contact your Local Authority immediately to request a new card. You should allow at least two weeks to receive your card. If this will take longer, your local council will tell you about this when you apply.

Eligibility

Over 60s eligibility.

To be eligible for the NEC, you must be:

• Aged 60 or older
• A resident of Scotland

Disabled people eligibility

If you're a resident in Scotland and meet one of the following criteria, you're entitled to free bus travel with the National Entitlement Card:

• You receive a qualifying DWP benefit - Attendance Allowance, Personal Independence Payment, War Pension Constant Attendance Allowance, or the  higher  rate of the mobility component or the  higher or middle  rate of the care component of Disability Living Allowance.
• You receive a qualifying Social Security Scotland benefit - Pension Age Disability payment, Adult Disability Payment, or receive the higher rate of the mobility component or the higher or middle rate of the care component of Child Disability Payment.

When applying you will need to take along a copy of your benefit award letter from the DWP or Social Security Scotland confirming your eligibility.  The letter must be dated within the last 18 months and confirm the length of benefit entitlement. For details on getting your award letter, please contact the DWP or Social Security Scotland. 

• You live in a care/residential home or hospital and are eligible for Attendance Allowance, Personal Independence Payment, Adult Disability Payment, Pension Age Disability Payment or the higher or middle rate of the care component of Disability Living Allowance or Child Disability Payment. In many cases a DWP or Social Security Scotland benefit may be suspended whilst someone is in care or hospital – in that case you can provide a letter from the hospital/care home confirming that you are eligible for one of the above benefits, you live there, and receive 24 hour care.
• You are a Blue Badge holder . Take your Blue Badge, or your latest V11 vehicle licensing reminder from DVLA or DLA404 from the Department for Work and Pensions when you apply for your card. Please note that a valid Blue Badge issued outside Scotland, in the rest of the UK or by the authorities of another EU member state will be acceptable.
• You are profoundly or severely deaf . Take along a recent letter from your Audiologist, Hospital Consultant or Registered Society for the Deaf when you apply. The letter must show that you have bilateral hearing loss greater than or equal to 70dBHLs averaged over 1, 2 and 4KHz. If you have been deaf since birth, a letter from your GP confirming this is fine too.
• You have a sight impairment . If you are aged 16 and over you will need to provide a copy of  the Certificate of Vision (CVI) Scotland form.  As of 1 April 2018 the CVI Scotland form replaced the previous BP1 form.

If you are aged under 16 you should provide a letter from a VINCYP team member Visual Impairment Network for Children and Young People . You can also provide a letter from a health professional such as an ophthalmologist or paediatrician which states that you ‘meet the criteria for visual impairment as defined by VINCYP'. In addition, parents / carers of children and young people under 16 with a visual impairment may be able to use letters from other registered societies or voluntary sector organisations supporting people with sight loss (where they are happy to provide such a letter).

• You have been told not to drive based on medical grounds . Take the DVLA confirmation letter as evidence when you apply showing that your licence has been revoked or your application has been refused on medical grounds. If you have epilepsy and been told not to drive because you have had a seizure in the last 12 months, you should use the NCT003 certificate. The NCT003 certificate is only valid where the applicant is 16yrs and over (the earliest date they can apply for a provisional licence). Collect the certificate from your Local Authority and ask your Hospital Consultant, GP or Epilepsy Specialist Nurse to sign. For other medical conditions where you have been told you would not be allowed to drive and if you were to apply for a licence, would be refused, you may be able to provide a recent letter from your GP or Hospital Consultant depending on your circumstances to confirm this. For further information, please check with your local authority.
• You have a mental health condition that is recognised under the Mental Health (Care and Treatment) (Scotland) Act 2003 and has lasted for more than a year. You must need to travel to health or social care appointments as part of treatment activities, care or a rehabilitation programme. Your ability to travel must also be impaired. Please contact your Local Authority for advice on how and where to apply using the NCT002 form.
• If you have a learning disability and you need to travel to see a Support Worker or get to appointments or activities you will need to get a NCT002a form. Read our guide on how to apply
• Please note: The BASRiS form will replace the DS1500 for Scotland's new forms of Disability Assistance
• Read Social Security Scotland’s guide on when to complete a BASRiS form
• You have a progressive degenerative condition . Conditions such as Parkinson's Disease that severely impede your mobility may entitle you to free bus travel. Ask your hospital consultant or other specialist medical professional who is responsible for providing any treatment and support (such as your Specialist Nurse), to provide a letter confirming that your diagnosed health condition is considered ‘progressive degenerative' and that it severely impedes your mobility and ability to carry out day to day activities. Any letter from a medical professional must clearly confirm these qualifying criteria otherwise it cannot be accepted.
• You have lost one or more limbs . If you have lost one or both legs, both arms or an arm and a leg you are entitled to free bus travel. Request a letter from your prosthetic clinic/centre, physiotherapist or rehabilitation centre for your application.
• You are an injured veteran with mobility problems. Provide a Veterans UK or Ministry of Defence letter certifying award of lump sum payment within Tariff levels 1-8 under the Armed Forces Compensation Scheme , or provide a letter from Veterans UK or Ministry of Defence certifying award of a lump sum payment due to a permanent and substantial disability causing inability to walk or considerable difficulty in walking.
• You receive a War Pensioner Mobility Supplement. Please provide a letter from Veterans UK or Ministry of Defence confirming receipt of this benefit in your application.

The National Entitlement Card scheme also allows for free travel for one companion where required by an eligible disabled person of any age (including children under 5).

Companions can make travel much easier, helping you to get on and off buses, carrying shopping and communicating with the driver. You can stay free and mobile, while making full use of your NEC.

Companions can travel for free with all NEC holders that have the +1 logo on their card.

Your companion and journey can vary, but your companion can only travel for free when they are with you. You are not obliged to travel with a companion, but the entitlement is there for when you need it.

Please note that companions must be aged 5 or over .

Your companion is entitled to travel for free if you meet one of the following criteria:

• You live in a care/residential home or hospital and are eligible for Attendance Allowance, the higher or lower rate of the daily living component of the Personal Independence Payment or the higher or middle rate of the care component of Disability Living Allowance. In many cases DWP benefit may be suspended whilst someone is in care or hospital – in that case you can provide a letter from the hospital/care home confirming that you are eligible for one of the above benefits, live there and receive 24 hour care.
• You live in a care/residential home or hospital and are eligible for the higher or middle rate of the care component of the Child Disability Payment or are eligible for the standard or enhanced rate of the daily living component of the Adult Disability payment or are eligible for the Pension Age Disability Payment. In many cases Social Security Scotland benefit may be suspended whilst someone is in care or hospital – in that case you can provide a letter from the hospital/care home confirming that you are eligible for one of the above benefits, you live there and receive 24 hour care.
• You receive the higher or middle rate of the care component of Disability Living Allowance
• You receive the higher or lower rate of daily living component of Personal Independence Payment
• You receive Attendance Allowance
• You receive the Child Disability Payment – higher or middle rate of the care component.
• You receive Pension Age Disability Payment
• You receive Adult Disability Payment – standard or enhanced rate of the daily living component
• You are severely sight impaired (blind)
• You receive war pensions constant attendance allowance

If you receive one of the qualifying benefits you'll need a letter to confirm your eligibility. The letter must be dated within the last 18 months and confirm the length of benefit entitlement. For details on getting your letter, please contact the DWP or Social Security Scotland. If you live in a care or residential home or hospital and your qualifying benefit is suspended a letter from them is needed confirming that you are eligible for the benefit, you live there and receive 24 hour care.

If you are severely sight impaired (blind), please provide a copy of your registration certificate - CVI Scotland form if aged 16 or over.  If aged under 16, you must provide a letter from VINCYP/medical professional or other registered society or voluntary sector organisation stating that you have a severe sight impairment that has been confirmed by an ophthalmologist or paediatrician.

Armed Forces Compensation Scheme

If you are a disabled veteran, you could qualify for free travel with a National Entitlement Card.

You will qualify if you have received a lump sum benefit under the Armed Forces Compensation Scheme within tariff levels 1 - 8 (inclusive) and the Secretary of State certifies that you have a permanent and substantial disability which causes inability to walk or very considerable difficulty in walking.

You will need to produce a certification letter from Veterans UK. You will also qualify under the same criteria if your injuries do not hinder your mobility but the injury can be cross referenced to the descriptors within the AFCS Injuries Table as detailed below.

Getting and using your card

When you get your card.

Please check that the photograph and personal details on your new card are correct. If any are not, or if this card is for someone who is no longer at the address, telephone the number on the back of the card to report this. If your new card replaces an existing card,  you need to start using it immediately and destroy any old cards you have as these will not work on the ticketing machines.

Using the card

Your card has been issued to give you free bus travel throughout Scotland under the concessionary travel scheme. In some areas your card may get you discounts on other modes of transport depending on where you live.  For information and advice on local non-bus concessions you should phone the number on the back of your card. It is possible to book in advance with your National Entitlement Card but you may incur a booking fee. Some bus operators may waive the fee, check before you book.

This card has been issued to you and should only be used by the eligible person named on the card. It is for your safekeeping and it should not be given to anyone else. Transport Scotland has a fraud policy and any person(s) found to be misusing any aspect of the scheme may have their entitlement to free bus travel withdrawn and incidents of misuse may also be reported to the Procurator Fiscal.

Cardholders also have a duty to report any changes of circumstances which may affect their entitlement, including changes of address, to the local authority. Check the back of your card for the right number.

You can use your card on any local or long-distance registered bus service throughout Scotland, excluding late night services where a premium fare is charged, tours or excursion services and group hire services.

Full details of the NEC terms and conditions

Travel using a National Entitlement Card is subject to the normal regulations and conditions of carriage of each transport operator. Your card gives you the same rights as a full-fare paying passenger.

Tickets for Concessionary Bus Travel

The National Concessionary Travel Scheme legislation does not require paper tickets to be issued to cardholders for concession journeys. The issuing of paper tickets to passengers is an operational decision at the discretion of the bus operator.

When a National Entitlement Card is placed on the ticket machine this will automatically record the boarding stage, to receive reimbursement for the journey the driver must accurately record the requested destination stage. Whilst this information forms the record of this journey, all concession claims undergo comprehensive audit compliance and analysis checks before any reimbursement is made.

Concerns of misuse of the Concessionary Travel Schemes should be reported to our 24-hour dedicated Freephone line 0800 328 5690. If you have any other questions about concessionary bus travel, please email us at [email protected]

Travel outwith Scotland

Your National Entitlement Card is valid for services that operate wholly within Scotland or northern England only, you can use it on services to and from Carlisle and on services to and from Berwick-upon-Tweed from anywhere in Scotland, however, your card is not valid for travel within these towns or anywhere else out with Scotland.

Please note, National Express services operating in Scotland unfortunately do not meet this criteria as they do not operate wholly within Scotland or Northern England, as such, they do not accept National Entitlement Cards on their services. National Express previously allowed concession cardholders to travel for free covering the costs themselves, however, in 2019 they made a business decision to remove this provision and Transport Scotland cannot influence their company operational decisions.

Lost, stolen and damaged cards

If your card is lost, stolen or damaged you should contact your Local Authority to request a replacement. This applies to all cardholders whether your card is issued on grounds of age or disability.

If you change address, phone the number on the back of your card to let your card issuer know. However, if you move to another Local Authority to live you must also let the new authority know.

For any questions please contact the number printed on the back of your card.

Renewing and replacing cards

Contact your Local Authority or Strathclyde Partnership for Transport (SPT) Travel Card Unit if:

• your National Entitlement Card is lost, stolen or damaged
• the card did not work when you used the ticket machine
• you want to change your name, address or photo

Your National Entitlement Card may have an expiry date on the front. If you're 60 or over, your new card won’t have an expiry date on it and is valid for life, providing you continue to live in Scotland.

If you have a card on grounds of disability, it will have an expiry date - your local authority may be in touch 4-6 weeks before the card runs out. If you don't hear from them, or need assistance renewing your card, contact them directly. Please note that SPT no longer send out renewal forms to cardholders. You should provide an acceptable proof of eligibility document at least five weeks before the card expires to allow time for this to be processed and a new card to be issued.

If you apply to renew a card for Disabled Concessionary Travel before the expiry date, your previous card will stop working a few days after your new card is processed so please start using your new card as soon as it arrives and destroy your old card.

Concessionary travel contacts

Your local authority can provide further information on the eligibility criteria, offer advice on the application process and how to report lost or stolen cards and vouchers.

• Contact telephone numbers and links to local authority websites

General enquiries

For general information on the concessionary travel scheme for those aged 60 and over and disabled people, or if there's anything you're not sure about, contact:

Concessionary Travel and Smart and Integrated Ticketing, Transport Scotland, George House, 2nd Floor, 36 North Hanover Street, Glasgow, G1 2AD.

Email: [email protected]   

Policy and legislation

Agreements with the bus industry.

Transport Scotland and the Confederation of Passenger Transport (CPT) agreed terms in January 2019 setting budgets and reimbursement rates to operators under the Scotland-wide Free Bus Travel Scheme for Older and Disabled People for 2019-2020.

Building on agreements reached in 2013, 2015, 2017 and 2018, the new agreement ensures bus operators continue to be fairly reimbursed for carrying passengers under the scheme and safeguards free bus travel for older and eligible disabled people living in Scotland.

Similar to the 2013 agreement, changes were required to the legislation underpinning the scheme. Amended legislation detailing changes to the budget and reimbursement rates to operators  came into force on 1 April 2019.

Under 5s Extension to Disabled Companion Concessionary NECs

Transport Scotland has extended the existing Scotland-wide Free Bus Travel Scheme to disabled children under 5.

The Scottish Parliament passed legislation, on 3 March 2021, that extends the existing National Concessionary Travel Scheme (NCTS) to eligible disabled children under the age of five, allowing free bus travel for them and an accompanying companion.

This new entitlement is available from 1 April 2021.

2019 Agreement with the Bus Industry

• Transport Scotland agreement letter to CPT
• CPT agreement letter to Transport Scotland
• The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2019

Past agreements

2018 agreement with the bus industry.

• The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2018

2017 Agreement with the Bus Industry

• (Draft) The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2017

2015 Agreement with the Bus Industry

• CPT agreement response to Transport Scotland
• The National Bus Travel Concession Scheme for Older and Disabled Persons (Amendment) Scotland Order 2015

2013 Agreement with the Bus Industry

• CPT response to Transport Scotland
• The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2013 from 1 April 2013

Background to the scheme

In 2004, the Confederation of Passenger Transport (CPT) and the Scottish Executive committed to an unrestricted scheme providing free bus travel for people living in Scotland aged 60 and over, as well as eligible disabled people. The process is documented in the agreement letter from the Scottish Executive and the response from the CPT.

• Scottish Executive agreement letter to CPT
• Agreement response from CPT

In 2005, a public consultation exercise followed these initial agreements. The consultation asked questions that covered topics such as proposed eligibility criteria and technical aspects of the scheme.

Following on from the consultation and stakeholder discussions, the Scottish Executive prepared two Scottish Statutory Instruments that underpinned the terms of the scheme. These were approved by the Scottish Parliament and came into force from 1 April 2006.

• SSI 2006/107 - The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Order 2006
• SSI 2006/117 - The National Bus Travel Concession Scheme for Older and Disabled Persons (Eligible Persons and Eligible Services) (Scotland) Order 2006

Changes to legislation for welfare reform

As part of the UK Government’s welfare benefit reforms Disability Living Allowance has been replaced by Personal Independence Payment. Receipt of certain components and rates of Disability Living Allowance are included in the eligibility criteria for the concessionary travel scheme.

To mitigate the effects of these reforms and ensure that eligible disabled people continue to have access to the scheme, the Scottish Government extended the scheme’s eligibility criteria to include recipients of Personal Independence Payment. The changes to the eligibility criteria are set out in legislation which came into force on 8 April 2013 and are described below:

• The extension of the eligibility criteria to include Personal Independence Payment maintains access to concessionary travel for eligible disabled people in Scotland.
• All recipients of Personal Independence Payment (or PIP) are eligible for concessionary travel and all recipients of the Daily Living component of PIP will be eligible to receive a companion card (enabling a companion to travel free with them).
• If when reassessed for PIP you find you are not eligible for that benefit, you are able to continue using your concessionary travel card until its expiry date.

Passenger feedback

Following an Audit Scotland review in 2010, Transport Scotland commissioned research in 2012 to gather feedback and develop an understanding of the views of older and disabled people who are eligible and have applied to access the Scotland-wide Free Bus Travel scheme.

The research project, by Research Resource and ODS Consulting, took place over two years (2013-2014), with telephone surveys of over 3,000 representative NEC holders in each year to collect feedback, alongside a series of focus groups.

Card holders were asked about:

• their use of the NEC in daily travel
• the value they placed on the NEC
• their views on misuse or abuse of the scheme
• the difference the scheme made to their lives

The findings, documented below, are being used to inform and improve the scheme.

• In 2014, 99% of respondents stated that they were either very or fairly satisfied with the scheme overall. Satisfaction with bus travel generally was also high with over 9 in 10 respondents (93%) expressing satisfaction when travelling by bus.
• There was also evidence that the Scheme is encouraging modal shift, with 41% stating that they use the car less. It is also encouraging some cardholders to walk more to and from bus stops.
• 48% of respondents said they now make journeys that they would not previously have made.
• For respondents with a Disabled or Visual Impairment card, the provision of independence was a key benefit. Younger participants in particular, felt that having the card gave them the opportunity to get out and about without relying on parents or carers for support.
• The research confirmed the Scotland-wide Free Bus Travel Scheme is greatly valued and works well for card holders for a number of reasons including financial savings, reducing isolation, engendering a sense of greater independence and increasing confidence in their own ability to travel.
• The research highlighted how cardholders perceive the scheme as having improved their mental and physical well-being.

For full feedback, you can read the reports below.

The findings from the year one research can be found on the Customer Feedback Research - Year One Report and from year two on the Customer Feedback Research - Year Two Report .

Concessionary travel privacy policy

This Privacy Policy outlines how we use, store and share the personal information we hold about you in connection with our national concessionary travel schemes.

NATIONAL ENTITLEMENT CARD

• If you have a disability you could be eligible for free bus travel to get around Scotland and your local area, accessed via the National Entitlement Card. The scheme provides free travel on most registered local and long-distance bus services throughout Scotland, at any time of day for any number of journeys, for disabled people. For more information on the scheme and eligibility, please visit the Transport Scotland website.  
• The scheme also allows for free travel for companions where required by eligible disabled people of any age. Companions can make travel much easier, helping you get on and off buses, carrying shopping and communicating with the driver. For more information on the scheme and eligibility, please visit the Transport Scotland website.

• Skip to main content

Information

You appear to be using an unsupported browser, and it may not be able to display this site properly. You may wish to upgrade your browser .

We use cookies to collect anonymous data to help us improve your site browsing experience.

Click 'Accept all cookies' to agree to all cookies that collect anonymous data. To only allow the cookies that make the site work, click 'Use essential cookies only.' Visit 'Set cookie preferences' to control specific cookies.

Your cookie preferences have been saved. You can change your cookie settings at any time.

Who can get a disabled persons bus pass

If you’re disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you:

• get a qualifying benefit
• have a Blue Badge
• are visually impaired
• cannot drive due to a medical condition
• have a mental health condition or learning disability and need to travel to appointments
• have a terminal illness
• have a progressive degenerative condition 
• have lost one of more limbs 
• are an injured veteran 
• get war pensioner mobility supplement 

Read more about who can apply on the Transport Scotland website. 

There is a problem

Thanks for your feedback

Your feedback helps us to improve this website. Do not give any personal information because we cannot reply to you directly.