journeys shoes legit

based on 582 locations

From the brand

Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate shoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!"

About Journeys

Journeys has an average rating of 3.3 from 923 reviews. The rating indicates that most customers are generally satisfied. The official website is journeys.com. Journeys is popular for Shopping, Shoe Stores, Fashion. Journeys has 582 locations on Yelp across the US. Read below to see the top rated Journeys businesses on Yelp and their customer service rating.

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923 reviews

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Journeys has a rating of 1.39 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Journeys most frequently mention customer service, business days, and next day problems. Journeys ranks 743rd among Shoes sites.

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Critical highlights

• Disappointed with the service received in my four phone calls to customer service on 8/24/18.

“Great Customer Service”

Ella Dunn, Employee #643199, greeted me with such enthusiasm it made my day, that was nice. There is an UGG hoodie sweater that I LOVE! Hanging on the wall! I don't think you understand, I have the same hoodie that I purchased prior to falling ill with COVID-19, several years ago & unable to work. An UGG hoodie was not a priorty BUT did I mention I LOVE the UGG hoodie sweater. Currently, there are only certain type of material that does not hurt my skin. I can be in this hoodie 24/7.LOL Prior to me having to think if I could/should purchase this expensive wonderful hoodie because it's SO EXPENSIVE but worth it, LIKE $100 EXPENSIVE but it's on sale! But It's not my size, it's too small Ella went to her computer to see if she could order it online. No luck! She could have left it there. Instead, Ella went above and beyond by looking to see which other stores had that hoodie in my size. Ella found my size, Ella reached out to the store and asked if it would be possible to have that item transferred to her store for a customer to purchase. They said YES! 😊 I am SOOOOOOO HAPPY! THANK YOU ELLA!

“Terrible customer service!”

I ordered online 2 pair of shoes and made payments through Klarna! Because the shoes was delivered but not to the correct home, they didn't want reimburse me my money or resend the shoes! Do not trust Journeys! Go personally to the store and buy the product! Don't do online purchases! The house they delivered was green and my house is blue! I paid them so it's not about the money! But I guess Journeys needs it more than me!

Reviews (234)

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We're terribly sorry to hear that you received the wrong item, Charlie, and for any inconvenience caused. If you still need any assistance, please feel free to contact us at https://help.journeys.com/s/.

We are sorry that you were misinformed about our return policy, Tianau. Please contact us at https://help.journeys.com/s/ if you need further assistance.

We truly apologize for this situation, Abigail. Please contact us at https://help.journeys.com/s/ for assistance with this issue.

We're very sorry to hear that you are experiencing issues with your order. If you still need assistance, please contact us at https://help.journeys.com/s/.

• Follow Byron S.

I ordered a pair of sneakers which was shipped by fed ex and when they delivered it was thrown in my driveway for easy access to be taken. So yes it was stolen. I called journeys and they said they are nit responsible for this. Maybe they should be and provide another carrier that would do a better job placing package by the door. So journeys don't refund or ask if you would like the same order instead. Now they lost a future customer. That's how much they care.

We certainly understand your frustration, Byron, and sincerely apologize for any inconvenience caused. If you need any further assistance, please contact us at https://help.journeys.com/s/.

We are terribly sorry to hear that your sandals arrived in less than perfect condition, Xuan. If you still need assistance with this matter, please contact us at https://help.journeys.com/s/. We would be happy to check about this further.

• Comments (1)

We're truly sorry to hear that this happened with your order, Carla. Please contact us at https://help.journeys.com/s/ if you still need assistance.

• Follow Cherie C.

I ordered my cute, adorable RED New balance tennies on Tuesday, May 2,2017, and I received updates from the time I placed the order informing me of what was happening with my order. Yesterday, Thursday, May 4,2017, I received an email from Journey's letting me know my shoes had shipped and they'd be here by today - Friday, May 5,2017, but I thought, "NO WAY!" But, WAY! I have them on my feet right now and I love them!

• Follow Aniece F.

I was pleased with ordering from Journeys. I've been to the store and only purchased socks from them. I never order shoes online since I wear a half size and can never seem to find shoes that fit just right. Well, the website is pretty easy to maneuver and I ended up getting 4 pairs of converse, sperry's & polo for less than $200. To me that was a steal! And two pairs came straight from the store. I was always updated with confirmation and when my items were shipped. Only issue I had was I got two pairs in the mail first and it had someone else's invoice inside of it. I waited until the second couple pairs came in but they just had mine on the outside. Even said it was handpicked by an employee. & one coupon for each pair of shoes! After the order I have received tons of emails from Journeys since then. I had to throw it in my spam folder. It took the average amount of days 5-7. And the shoes fit myself & my husband perfectly. I'd order from them again.

Q&A (13)

What happens if i purchased the wrong size in store and they dont have the correct size in store,new with receipt can they order the correct size what happens if i purchased the wrong size in store and they dont have the correct size in store,new with receipt can they order the correct size.

Hi Mary! So sorry for the delayed reply. There are a few different options in this case. 1) For the quickest option, the store can help you return the wrong size and place a Special Order for the correct size, which can either be shipped to your home or the store's address for pick up within 4 - 7 business days. 2) Alternatively, you may reorder the correct size via our website and then return the current order in the original manufacturer box to the store with your confirmation email. 3) Another option would be to request a prepaid FedEx label through our website with the following link (for web orders only) to exchange through our warehouse for the correct size. However, all warehouse returns and exchanges by mail can take 2 - 4 weeks to process from the date we receive the return package. Then, once the exchange or return is created, you will be updated via email with the new order number or return confirmation. We hope this information is helpful! :) https://bit.ly/3WzdYct

I've ordered a pair of ugg boots money has left my bank but received no confirmation email worried I've ordered a pair of ugg boots money has left my bank but received no confirmation email worried

For whatever reason they didn't send a confirmation email when I recently ordered and I could never track the package it finally just showed up. 3-5 days

Hi, i am looking to buy uggs from journeys. are the uggs legit and real? thank you.

How do i cancel a order that i ordered online i don't need the shoes anymore..., why are you having so many shipping issues, why do you send out spam, lying about my apple account, i ordered something online and its been processing for 4 days now, what's going on, my online order has been processing for almost 4 days now, what's going on, i´m thinking about ordering online some shoes from this site. do you think i should give it a go and also are they delivering outside the usa, hi, is the heelys force (all black) available in a us size 11 mens or is it the junior size 11 also, do you ship to the uk regards, can’t see your question ask to get answers from the journeys staff and other customers..

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From the business

Visit Journeys.com for the latest styles from top brands with FREE SHIPPING on purchases 39.99 and up! Journeys Shoes carries the hottest brands and latest styles of athletic sneakers, boots, sandals and heels.

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• Nashville, TN, United States
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Journeys Review 2024 → No.1 Well-known Shoes Brands Retailer!

Table of contents, about journeys, overview of journeys, journeys shoes reviews, journeys womens ugg tasman slipper reviews, journeys converse chuck taylor all star hi sneaker reviews, journeys aespa x crocs stomp lined platform clog reviews, journeys pros and cons, who is journeys for, journeys reviews: what do customer think, is journeys worth it, is journeys shoes legit, journeys shipping policy, journeys return policy, how to contact journeys, where to buy journeys, journeys coupon codes & promos, does journeys sell fake shoes, what kind of shoes does journeys sell.

• Conclusion of Journeys Reviews

Loves to shop for branded footwear? We know sometimes, the desire to purchase 2 or 3 wishlists at once can’t be stopped. While it saves time, it also comes at once. However, what if your wishlist is from different brands? That’s why Journeys exists.

Journeys is a retailer specializing in providing branded items. They focus on emphasizing trendy fashion items from various well-known brands. Their collections include footwear, hoodies, backpacks, hats, and more.

As the name manifests, this retailer has over 800 stores in all 50 US states, Canada, and Puerto Rico. They mark their success by delivering popular brands such as Vans, Adidas, Converse, etc.

Look at their social media; this retailer has been through a lot. Currently, they have astonishing followers. Their Facebook has 1.6M followers, while their Instagram has 432K followers.

However, the number of followers isn’t the only great thing. There are more exciting facts you need to find through this Journeys review , such as promo codes, etc. Thus, don’t go anywhere and start to scroll the page!

This retailer works under Genesco Inc . For those who don’t know Genesco, they are the leader in the footwear industry. Besides Journeys, other names like Schuh and Little Burgundy are also part of this company’s portfolio. All have their focus and goals.

In the case of Journeys, this retailer is inspired by the spirit of youth culture. Thus, it isn’t surprising that you will find curated selections of brands like Adidas, UGG, Crocs, and more.

Unlike others, this retailer goes beyond the average retail stereotypes. They focus on the teen lifestyle, making it an excellent place for shoppers who want to express themselves.

• 365 days return policy
• Free shipping available
• Positive customer reviews
• Responsive customer service
• Secure payment

This retailer works as a connector between various reputable brands and customers who seek one-stop-shop solutions. So, you might be wrong if you think you can get a super low-cost price on this retailer. Indeed, they don’t do it that way.

Journeys works as a marketplace . Thus, the price has the same number as you saw on their representative website. However, people who love these brands tend to look for the quality, not the price.

As you may get a hint, this retailer sells original products, which means the quality is 100% the same as you purchase from the official website. The difference here is the accessibility. At Journeys, you can buy from different brands at once.

Meanwhile, the benefits of these schemes include efficient time, an all-in-one shipping fee, and the simplification of handling the issue (if any) in one place. Rather than opening each website individually, you can get it all here.

Moreover, not every brand has the same policy. They might have almost 180º rules. Thus, if you are the one who isn’t genuinely comfortable engaging with those situations, this retailer is one-of-a-kind.

Journeys Collections

Further, if you know what to buy from this retailer, congratulations! However, if you don’t have a wishlist yet, no worries. We will help you find the items for your wishlist through the 3 best-selling reviews below. Check it out!

Gathered up all uggs enjoyer! The best-selling Womens UGG Tasman Slipper is available in Journeys. Are you interested in this cute little slipper? If yes, then we know the reason.

When looking at the picture, you can see that this has a unique feature. It has the vibe of a slipper typically used in the North or South Pole, isn’t it? Undoubtedly, it feels warm and comfortable . Perfect to cover your feet at a low temperature.

In addition, the reason comes from the material this slipper uses. It features a sheepskin upper with an inner fleece lining. Thus, not only does the slipper provide warmth, but it is also lightweight and flexible .

Womens UGG Tasman Slipper Details

• Color: Chestnut
• Highly durable
• Soft suede upper with braided collar
• Ready in numerous sizes

Likewise, if you think this UGG Tasman Slipper is what you have been looking for so long, don’t hesitate to purchase it now. With only $109.99 , you can get both stylish and comfortable simultaneously!

Being the all-time favorite, the Converse Chuck Taylor All-Star Hi Sneaker is an ideal shoe for everyone! The big news is that Journeys has all the 39 colors you can choose!

It is a liar if you don’t know these classic and iconic shoes from Converse. The actual definition of timeless , this high-top sneaker style can fit all your outfits in a breeze. Besides, this shoe can also be a canvas for your creativity, thanks to the basic visuals they offer.

As we said earlier, this retailer has 39 color choices for you. Thus, whether you like feminine soft colors or love the hips style more, choose what you want. However, the white one is the best seller, and you know why. Basic gives you endless options of style.

Converse Chuck Taylor All-Star Hi Sneaker Details

• Color: Optical white
• Sturdy canvas
• Breathable lining
• Rubber outsole
• Various size options

Alright. Then, how much should you prepare to pay for this Converse Chuck Taylor All-Star Hi Sneaker? Luckily, lower than $100. For the $64.99 , you are ready to stand out with your style!

Heaven for every mys! Journeys also has a series of collaborations between brands and artists. Luckily, there is also a viral aespa x Crocs Stomp Lined Platform Clog here.

With the aesthetic of aespa and the celestial vibes of their concept, wearing these Crocs can make you feel like you are walking amongst the clouds. It’s all thanks to the soft fleece lining of the design.

Moreover, these Crocs also have an exclusive aespa-inspired Jibbitz charm you can adjust based on your preference. It’s such a cute visual!

Stomp Lined Platform Clog Details

• Color: Multicolor
• Heel height: 2.1″ / 5.5 cm
• Mid-ankle collar height
• Breathable features

Furthermore, if you want to bring this fantastic collaboration, you don’t need to prepare a huge of money since they cost only $99.99 . This price already includes the Jibbitz.

Let’s talk about the essentials of shopping online: The pros and cons. This section will help you find this retailer’s pros and cons. Check them below!

• 100% Original
• The collections are curated from well-known brands
• Complete size options
• Massive selections
• High-quality products
• Sale and preloved options available
• Numerous offline store
• No international shipping

Journeys are dedicated to those who appreciate fashion items , especially from well-known brands. Their collections include Vans, Converse, New Balance, UGG, and more. Thus, you can buy from this retailer if your favorite brand comes on the list. 

Moreover, as you may have noticed already, this retailer is perfect for one-stop shopping . Hence, this retailer has simplified your shopping for those with minimum time to scroll across different websites. Scroll at one place and order simultaneously!

Ready to read what their customer said after purchasing the products? We got your back! Below, we have already handpicked some reviews that can give valuable insight into your decision-making.

So, let us open with this customer review:

By far, these are the best slippers I ever bought. These slippers are so warm and fit great on my feet. The quality is excellent. Recommended!

From the review above, this customer implies that she is satisfied with her purchase. She said the slippers she ordered felt warm and fit her feet. She also mentions that the quality is impressive. Thus, it proves that this retailer truly sells original products.

Next, there is also a review from Reddit. If you still doubt the originality of their stocks:

Journeys is 100% legit. I think they are more reliable than Amazon when it comes to shoes. They are an official retailer.

The review above clearly said that this retailer is legit. He also said that Journeys is the official retailer of big brands and even compared the performance of this retailer with Amazon. Right. Journeys sells original products and legit. That is a fact.

Lastly, this customer review:

I love these shoes so much. I wrongly ordered the wrong size at first, and they were too small. However, I returned them and got a half size up, and they fit my feet perfectly.

Meanwhile, when we saw this customer’s review, we noticed that the return process of this retailer is as smooth as butter. This customer review proves he can get shoes that fit his feet perfectly after return.

Furthermore, no complaints were seen on the customer review. All customer are happy with their purchase. Not only that, they also show that this retailer truly works professionally by ensuring the return policy goes smoothly and more.

We think Journeys is worth it . This retailer helps customers save time to focus on exploring what products they like. Their ‘one-place-fits-all’ solution is an excellent idea to eliminate unnecessary spending like shipping fees.

Moreover, since all their products are original, there are unwritten guarantees for your doubt. At this point, you don’t need to feel anxious about whether your purchase will be original or fake.

Journeys is a legitimate retailer. They work under a big-name company called Genesco Inc. This company has an excellent reputation in the fashion industry. Also, they already have stores in vast locations globally. It includes the USA, Canada, the UK, and Ireland.

Moreover, they also have plenty of positive customer feedback on their website. Even better, when you go to forums like Reddit, you will find countless satisfied reviews of this retailer. So, they undoubtedly deserve to be called legit.

Do you live in NYC? Or New Jersey? Congratulations! It’s all because this retailer can ship the products to the US, including Hawaii . They can also ship to APO/FPO/AE/CMR addresses. However, shipping to US territories or internationally is unavailable at the moment.

Speaking of the shipping fee, you can get free ground shipping if you join Journeys as an all-access member. Otherwise, you need to pay $7.99. They also offer expedited shipping with an extra fee if you wish to get your product quickly.

You must be in awe that this retailer has a 365-day return policy. Right. They accept all returns in new condition with the original receipt of purchase. However, the shipping charges are excluded.

Moreover, you have 2 ways of returning the products. The easiest way is by walking to their store near your location. They will be happy to assist you with the return. See the store locator here !

Alternatively, you can return it online by creating a prepaid label on their Return Policy. However, please note that the prepaid return label of $7.99 will be deducted.

Further, there is also a way of returning the products when you order through the store. We suggest you check their Return Policy for details. Or else you can also ask their customer service for help.

Journeys customer service team is ready to help with your problem. Don’t hesitate to reach out to them at the following contacts below. Check it out!

• E-mail: [email protected]
• Call: +1 888-324-6356
• Text: +1-855-852-4180
• Form: On their website

There are some ways to get products from this retailer. If you are ready to add your wardrobe with trendy styles, then take a look at the list below:

• Journeys official website
• Store Locator ‘near me.’ For instance, those like Gateway, Willowbrook Mall, Bay Plaza, and more

Calling all the coupon codes lovers! This brand doesn’t only follow the trend for their products but also for their promotions. Thus, you can see their deals on special days like Black Friday Sale, Christmas, Cyber Monday, and more. However, let’s find out what’s currently ongoing:

• Answer their simple questionaries and win up to $25 (limited to 20 winners daily)
• Enjoy various discounted prices on their Sale
• Student Discounts ! Obtain $10 OFF on orders over $75
• Get free shipping if you join the Journeys All-Access
• Sign up for their newsletter and unlock discount codes, exclusive offers, and more

Journeys Frequently Asked Questions (FAQ)

When looking for Journeys reviews, customers typically ask the following questions. We provide the answers to help you in making a smart purchase decision.

No. Journeys only sells original shoes.

Journeys sells shoes for women , men, and kids. All from curated prominent brands like Timberland, Converse, Fila, Puma, etc.

Conclusion of Journeys Reviews & Ratings

Journeys is where you can simultaneously get all the fabulous fashions from various reputable brands. Aside from having vast product categories, they also ensure many available sizes and colors in their collections.

Moreover, as a legit retailer, all their products are securely original. They don’t sell fake products. Thus, what are you waiting for? Go to their website now and start to choose your style!

We're reader-supported. Oh, and FYI When you buy through links on our site, we may earn an affiliate commission from the links on this page.

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Buy online, pick up in store, feb 13, 2024 • knowledge, was this helpful.

1-855-852-4180

1-888-324-6356 (English)

Customer Service Hours

Mon-Fri: 7am-8pm CT

Sat: 9am-6pm CT

Sun: 10am-7pm CT

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If you are using a screen reader and are having problems using this website, please call 1-888-324-6356 for assistance in English or 1-866-322-9099 for assistance in Spanish.

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Reviews 1.7.

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Got 2 different sizes in my order when…

Got 2 different sizes in my order when both were labeled size 12 - took 2 weeks to get them to send a return label, and I purchased via klarna so they charge you every 2 weeks. I still got charged again with no refund processed when they said they processed it 2 weeks ago. Horrible service

Date of experience : 01 March 2024

ignore wrong shop

Ignore I have reviewed the wrong shop and do not know how to delete

Date of experience : 12 March 2024

Journey catalog

I thought they were trendy but it was expensive too

Date of experience : 07 December 2023

Ordered size 6, received 8. Twice. Rough customer service

Ordered a pair of shoes in a woman size 6, received man 6. Got in touch with the customer service who helped me return the shoes and supposedly sent me another pair in the right size: I received the same thing. Called them back, and had to argue very intensely to get them to take them back, get a return label and a refund. They didn’t want to hear what the problem was. First and last time for me!

Date of experience : 29 January 2024

Reply from Journeys

We're deeply sorry to hear that you had this experience, Genevieve. If you need any further assistance, please feel free to contact us at https://help.journeys.com/s/.

Journeys sent me my order with 2 left…

Journeys sent me my order with 2 left shoes. Thus was a christmas gift for my fiance and the best they could do is ship it the Tuesday after Christmas. And I will need get it ready for shipment and send verification before they will start the process. I sent photos and still zero help besides me jumping through hoops for them. Never shop at journeys it's not worth saving $5 on the purchase by direct from manufacturer. I'm beyond disappointed how they shrugged me off with a well sir those are your otions.

Date of experience : 24 December 2023

Hi Brandon! We are so sorry to hear you received two left shoes. Please contact us at https://help.journeys.com/s/ with your order information for assistance.

Terrible customer service all around

Terrible customer service all around. They advertise an item as being on sale, then I couldn’t get the code to work. Messaged customer service days ago and didn’t get a response. Tried another method just for the customer service rep to tell me that they are not responsible for things being advertised incorrectly. I guess they like losing business. Terrible!

Date of experience : 20 December 2023

Hi Shenequia! We apologize for any confusion or inconvenience caused by the listing of an item. Please feel free to contact us at https://help.journeys.com/s/ with more details for assistance.

Terrible customer experience, never received my exchange

Terrible customer experience. I tried to do an exchange and 8 weeks later i have received nothing. They made me CALL them to tell them the tracking number of the exchange and i was told three different times over the phone and via chat my exchange was processing. I was just told 8 weeks later that the exchange never went through, that i was given a refund, and that I should review their exchange policy. Terrible experience. Wasted so much of my time. Will never purchase from here again.

Date of experience : 04 January 2024

Hi Josanna! We are so sorry to hear this. Please feel free to contact us at https://help.journeys.com/s/ with more details for assistance.

I was talking to a representative when…

I was talking to a representative when I was placing an order they told me if I placed the order my things would get her by Christmas. I still haven’t gotten a emailing about anything. When I called customer service they told me My order wasn’t going to get here before Christmas. If they would of given me the right information I would of NEVER placed the order

Date of experience : 19 December 2023

We are so sorry to hear this! Please feel free to contact us at https://help.journeys.com/s/ with more details.

No refund for lost package

If i can give negative review rate i will ! Reported lost package last nov 29 to them and Fedex. Yes, it was delivered but placed on top of mailbox, an open area. So when my daughter got home it wasnt there anymore after wks , journeys email her saying they cant refund coz accdg to FedEx it was delivered. 1st , it was delivered yes, but lost it coz of fedex negligence placing it on an open area! 2nd. We dont care if Fedex denied the claim. We are not asking the refund to them. We are asking journey coz they are the seller. We bought it to them. JOURNEY should take responsibility. We will not stop till we get the refund. Planning to file complaint to california consumer act or to any govt agency if refund not made . Never will do business with Journeys anymore

Hi Ash! We are so sorry you did not receive your order. Please feel free to contact us at https://help.journeys.com/s/ with your order details for assistance.

Awful customer service

Awful customer service. Someone stole my package from my door step and they refused to send out another package or refund me my money. FedEx delivered the package several days early (so I was not expecting it) and just left the package on the front steps for people to steal. Journeys is awful and I will not be ordering from them again.

We sincerely apologize that you did not receive your order. Feel free to contact us at https://help.journeys.com/s/ for assistance.

This is absolutely the worst company in…

This is absolutely the worst company in the world NEVER order shoes from them ever again unless you want to get your package in over a month!!! You will be on hold for over an hour just to ask a simple question their customer service people are very rude and unhelpful at the same time. Worse experience of my life with them. DO NOT ORDER!!!!!!! Please take my word you will regret it, you’ll thank me later. THE WORSE COMPANY!!!! Customer service doesn’t even deserve a 1 they are a 0/5.

Date of experience : 13 January 2024

We're terribly sorry to hear this, Karen, and we understand your frustrations. Please feel free to contact us at https://help.journeys.com/s/ if you still need any assistance.

Journeys in Newport Mall

Journeys in Newport Mall , Jersey City, NJ.. JYS 1265 Great customer service from salesperson ,Ramses! Such a nice young man , so patient, polite, & helpful. They didn’t have my daughter’s size but he ordered them online for me. The young lady at the register who was assisting Ramses ( bc he was new) was also amazing. Both of these employees were professional and accommodating. We would definitely shop again at Journey’s Jersey City ( 1265). I think Ramses will have a successful employment there.

Date of experience : 07 October 2023

We truly thank you for your feedback! We love hearing from our customers and are incredibly happy to hear that you had such an amazing experience in our store. We look forward to your next visit!

Journeys Kidz at Jersey Garden Mall.

Journeys Kidz at Jersey Garden Mall. The sales woman Emily Del Rosario did an amazing job with helping me to get shoes for my little one. She gets 10 stars. If you are looking for someone with patience in retail please go to Journeys in Jersey Garden Mall.

Date of experience : 10 December 2023

Shady shipping

Ordered two pairs of shoes, was given the same tracking for both. Only one pair arrived and with no notification. Second pair still hasn't shown up. The tracking is all over the place with delays and operation errors. I'm honestly not even sure the information is correct. Shady business practice. Update: Received the notification from Journeys that the shoes were delivered. No package, checked with neighbors too. Contacted customer service and was told they wouldn't do anything for me. Don't bother with them.

Date of experience : 30 May 2023

We are so sorry for your experience, Lynda! If you still need assistance with this matter, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

Completely lying about delivery date and holding my money hostage.

I placed an online order. Order details and email said "Delivery: 3-5 Business Days". It is day 8 and my order has still not even shipped. They would not let me cancel and said that I have to wait to receive the order and then take it in person to a Journey's store to receive a refund. Terrible experience.

Date of experience : 08 December 2023

We sincerely apologize for any inconvenience caused! Please get in touch with us at https://help.journeys.com/s/ with your order details for assistance.

Every time I pass by the shop in the…

Every time I pass by the shop in the Wellington Green Mall ( Florida) , I see the staff putting their dirty shoes on the bench and chatting with each other 😡. We sit in those chairs ( benches ) . Also They need keep the music in the background and allow shoppers to think about their purchases. Uptempo or fast-paced music encourages quicker shopping and fewer purchases!!

Date of experience : 08 November 2022

We're so sorry to hear that you had a negative experience shopping in store. If you still need assistance with this, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

Do not purchase anything you do not…

Do not purchase anything you do not physically have in your hands. I went into our local store, ordered and paid for a pair of shoes for ship to home through the associate at the store. The company cancelled my order the next day by e-mail. It has been 3 weeks, several e-mails and phone calls, and I have not received my refund. I will never do business with a company that blatantly steals money from unwitting customers. Never again.

Date of experience : 28 August 2023

We are sorry to hear that there was an issue receiving your refund. If you still need assistance, please contact us at https://help.journeys.com/s/.

Faulty website!

Tried placing an order online using Apple Pay because my wallet wasn’t close by. It claims payment wasn’t completed but it emptied my cart as if my order went through. I also received a notification about a pending charge from my Apple Pay as if my order went through. Checked my email, nothing from Journey’s about an order. So I called customer service explaining the situation, she then says “Oh yeah we’ve been having a lot of issues with Apple Pay and the website canceling the orders. I suggest you use your debit or credit card and try to place the order again.” I told her Apple Pay needs to be removed as an option to use on the website and excuse me no I will not so I can have 2 pending charges in my account! She said well we can’t control how the website process authorizations with an attitude! I hung up because I was done talking to her! I used to love Journeys but I will no longer order from them! There shouldn’t be pre authorizations as if I’m getting gas at a gas pump it’s ridiculous!!!

Date of experience : 16 December 2023

We truly apologize for this situation and any inconvenience caused! Please contact us at https://help.journeys.com/s/ with more details so that we may look into this further for you.

Delivered to the wrong address

My $100 shoes were delivered to the wrong house, the picture taken proves that but Journeys would not reimburse me and told me I have to contact Fed Ex. I filed a claim with Fed Ex and am waiting for their investigation to conclude. Journeys has horrible customer service! They should replace my shoes or reimburse me and then file a claim with Fed Ex themselves!!!! I will never buy from Journeys again!

Date of experience : 12 August 2023

We're so sorry to hear that you did not receive your package, Cindy, and we can certainly understand your frustration. If you still need assistance, please contact us at https://help.journeys.com/s/.

The customer service is terrible

I did a refund for some shoes I bought & my refund amount was LESS than my actual order. I contacted customer service 3 times just for them to tell me there was nothing they can do. Customer service agents don't even know what they're talking about either. One agent told me they don't refund tax & another said they do refund tax but they don't refund shipping; however, I calculated the numbers and the numbers do not match. Although it's a little difference, it's the principle. They steal from their customers so don't ever shop here

Date of experience : 08 March 2023

We are so sorry you did not receive your refund, Casey! If you still need assistance with this matter, please contact us at https://help.journeys.com/s/ so we can look into this further for you.

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Health & Wellness, Skincare, Food, Decor & Plants

Nea Pantry is a freelance writer living in downtown Toronto. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins.

In partnership with Journee Collection

Table of Contents

About Journee Collection

Any shoe lover knows that gorgeous footwear isn’t always comfortable. Designer heels and boots look great, but what good are they if you can’t walk in them? Journee Collection was designed with the journey in mind , their fashionable styles made for real life.

And when I say real life, I mean real budgets too. Journee Collection shoes may be designer dupes but they sure aren’t priced that way. Expect excellent quality and on-trend styles from this brand for prices that’ll make you look twice. 

My favorite part? That they offer more than 600 different styles in their line, but I’m not the only one to notice. Featured in Travel + Leisure , Brides , Forbes , and a wide selection of other top-tier media outlets, Journee Collection also boasts a social community of over 96k . 

This show-stopping brand was founded in 2001, but back then, it got its start as a small clothing company for women. Over the years, it zoned in on designer-worthy shoes, and the world is so happy it did. Today you can find their shoes at Macy’s, DSW, Nordstrom Rack, and quite a few other popular retailers.

So what’s in store for this Journee Collection review? Consider it your all-access guide to the brand. I’ll take you through its best-sellers, feedback, promotions, and more so you can decide if it’s worthy of your next shoe haul. 

• Gorgeous collection of comfortable, on-trend women’s shoes
• 600+ styles
• Wide and Extra Wide sizes
• Designer style for less
• Refer a Friend & Rewards Club discounts

Why You Should Trust Us

Our mission is to help you make better, more informed purchase decisions. 

Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.

Journee Collection Review 

Journee Collection has 600+ styles of sandals, flats, pumps, wedges, boots, and more . They even have wide calf boots which have totally changed the game for their customers. 

To give you a peek at the kind of styles you can expect, I’ll walk you through a few of their best-sellers next, all available in sizes 6-12 .

Journee Collection ASTTER Review

ASTTER is your must-have shoe for spring and summer. A chunky sandal in gorgeous vegan leather and cork , they pair perfectly with everything from jeans to skirts and give off major Sandy from Grease bad girl vibes. 

Easy to slip on, these sassy sandals have 4mm of Tru Comfort Foam in the footbed and a 3” platform heel. Choose from 5 colors including black, red, and taupe for $70 .

Journee Collection SURRIA Review

SURRIA is another shoo-in for your summer wardrobe. With a 4” wedge heel and 4mm of Tru Comfort Foam, you’ll feel like your walking in the clouds. 

Come back to earth and show off these beauties with a mini skirt or daisy dukes, they have an open toe and a flirty tie-up design that’s causal yet classy at the same time. 

Available in 5 colors including camo and purple, you can’t go wrong with this versatile style for $70 .

Journee Collection GALINDA Review

GALINDA might just be my favorite of all shoes in this Journee Collection review. They’re pert but artsy, with a creative block heel design, delicate ankle strap, and ruching in the front. 

These beauties are the ideal partner for sweet dresses and pencil skirts, you’ll definitely want to go classy here. Think flowing blouses and 70s housewife attire to complete the look. 

Enjoy sweet details like an open toe, a tiny buckle, and a gorgeous blue hue. Raising up 2 ½”, they’re super comfortable thanks to 4mm of Tru Comfort Foam. Get yours for $70 .

Journee Collection VEDA Review

Have you ever been in love with a shoe? I have and her name is VEDA . These vegan leather sandals are made in modern neutrals such as tan, mauve, and the most gorgeous robin-egg blue. Perfect for spring! 

From clubbing to brunch, VEDA is the chunky platform you want by your side. It’s a major trend for the coming season, and with an open-toe and slip-on design , your feet will thank you. 

Of course, the 4mm of Tru Comfort Foam on the insole doesn’t hurt either. VEDA is available in slightly smaller sizes than the rest. With a 3 ¾” platform heel, you can grab a pair in sizes 5.5-12 for $65 .

Journee Collection LILLIAN Review

If summer was a shoe, it would be LILLIAN . With 4 fun colors, you’ll fall for her in stripes the same way you’ll adore her animal print. With such an affordable price, don’t be surprised if you find yourself buying one of every kind. 

Another reason LILLIAN is a true summer shoe? Aside from the fact that she’s a slide-on sandal (it doesn’t get much more perfect for the sunny season), these babes are comfortable to walk around in all day. 

Unlike other slides, you won’t actually slide out of these. With 4mm of Comfort Foam in the footbed, customers say there’s no break-in period. Score! Get yours for $50 .

Who is Journee Collection For?

Journee Collection is for women who want designer-looking shoes for affordable prices . 

Their selection of 600+ styles includes flats, boots, pumps, wedges, and wide-calf options, so all kinds of women can get their hands on the shoes they’ve always dreamed of.

Journee Collection Reviews: What Do Customers Think?

You’ll never know a woman until you walk a mile in her shoes. In this section of my Journee Collection review, I’ll dive deep into feedback from around the web to find out real women’s experiences with this brand. 

Let’s start with a few ratings from the brand’s website, which shows an overall score of 4.4/5 stars and 4,607 reviews :

• BIANCA: 4.8.5 stars , 88 reviews
• KEDZIE: 4.7/5 stars , 85 reviews
• RAYNA: 4.7/5 stars , 32 reviews
• MAREK: 4.7/5 stars , 29 reviews

In the comments section for the BIANCA shoes, one Journee Collection review read, “ This shoe is comfortable and is a true white. So many sandals are off-white and just don’t cut it with white pants, or they are white but look like old lady nurse shoes. These are cute ! ”

Comments about the look and comfort of Journee shoes were common, but I headed over to Amazon to see if their shoppers had the same things to say. There, the Mary Jane Faux Leather Pumps scored 4.1/5 stars based on 1,908 global ratings . Here’s the rating snapshot:

• 5 stars: 59%
• 4 stars: 17&
• 3 stars: 11%
• 2 stars: 5%

This next Journee Collection review emphasizes just how comfortable these shoes are: 

“ I bought a black pair for a wedding years ago. They were so comfy, danced all night . quickly snatched up a beige pair, for work. 10hrs a day on my feet, and they were so comfortable. After a year of daily use, the heels started to wear down, and they looked tired. So I bought two more pairs (black & beige). Wore them till they died .”

I mean, if that doesn’t say comfy, I don’t know what will. Let’s consult one last source for good measure.

On Zappos, the HAYLINN Bootie has a 4/5 star score based on 15 reviews. One Journee Collection there read:

“ These boots look and fit like [designer] boots I own for pennies of price. I plan on getting these in 2 other colors. I am normally an 8.5….exchanged for an 8 which fit perfect so I would order down a size. ”

It’s true, these shoes look just like the expensive designer shoes they take after. In fact, many of Journee Collection’s designs do. The best part? Most of them cost under $60 . 

Is Journee Collection Legit?

Journee Collection is a well-loved and respected brand . Their shoes are sold in stores like DSW and Macy’s and customers rave about their comfort, looks, and price. What more could you ask for?

Is Journee Collection Worth It?

Journee Collection ’s hoard of designer-style shoes is so gorgeous even Carrie Bradshaw would swoon. 

First of all, I love how many different styles there are–there’s something for every woman here –from sensible and sweet to sexy and sassy . Oh, and did I mention they have wide-calf shoes and boots too? Something that ensures every girl’s needs are met. 

I was pretty blown away at how closely some of their styles resemble designer shoes. The ELIDIA Quilted Slide looks just like Gucci’s Marmont GG Logo Sandals , and what’s better, they’re much more comfortable. 

The Journee Collection reviews I found are off the charts too, and this all leads me to the fact that I’m super happy to say this brand is worth checking out . Run, don’t walk here, ladies!!

Journee Collection Promotions?

I was already super impressed with the prices I found during this Journee Collection review, but as I made my way through their website, I realized their money-saving deals didn’t stop there. See below for all other promotions available now:

• Give $20 , get $20
• Free shipping on orders over $150
• Rewards club, get a point for every $1 (100 points = $10 off )

Where To Buy Journee Collection

Journee Collection is available in many different stores, including Amazon, Zappos, and DSW. Ready to shop directly with the brand? Go to JourneeCollection.com . 

Who owns Journee Collection?

Journee Collections umbrella company started out as one of the first drop shipping companies by entrepreneur Jeremy Pope. Inspired by his own childhood experience of not being able to afford the same shoes as the popular kids at school, he bootstrapped the company in 2001 as a way to make trend accessible to everyone.

All that to say that the Journee Collection trademark is owned by Pinnacle IP, LLC .

Are Journee Collection shoes comfortable?

In the feedback I found for this Journee Collection review, customers rave about how comfortable these shoes are. 

And the funny thing is, that even though they look like expensive designer shoes, not only are they more affordable, but they’re much more comfortable too!

Are Journee Collection shoes waterproof?

It depends on the shoes you’re interested in. Their rubber boots are waterproof and their snow boots are ready for wet and cold conditions . For added water protection on vegan and fabric styles, the brand recommends using a waterproof spray. 

I need a wide calf boot, which size is right for me? 

With curvaceous calves, finding a boot that fits is tough! Thankfully, Journee Collection offers an entire section of wide-calf and extra wide-calf boots in sizes 6-12.

What is Journee Collection’s Shipping Policy?

Journee Collection offers free shipping on orders over $150 . This promotion is automatically applied at checkout. A few other tidbits you should know about how shipping works include:

• Orders are processed in 2-3 business days
• Your shoes will arrive in 3-10 business days
• Journee Collections ships within the USA only
• Shipping to Alaska, Hawaii, APO/FPO, and PO Box addresses take up to 45 days to arrive

What is Journee Collection’s Returns Policy?

Journee Collection offers a 30-day return policy for all unworn shoes. First-time shoppers who use Happy Returns get their first return free. There is a small shipping fee for all other customers. 

For an extra $10 back, ask for a gift card instead of a refund. Here’s how the process works:

• Start your return or exchange using the Happy Returns portal
• You will be sent a QR code for processing
• Find your nearest Happy Returns portal and drop off your package in person
• A customer service agent will scan your QR code and they will issue your refund

You can also make a return online and ship your order back using a prepaid shipping label provided by Journee Collection. A return shipping fee of $10 will be deducted from your refund total.

How To Contact Journee Collection

If you have any other questions that weren’t answered in this Journee Collection review, don’t hesitate to get in touch with the brand directly. They can be reached by emailing [email protected] or using their online contact form . 

Next, check out some related reviews you might also like:

For Days Clothing Review

Bergdorf Goodman Women’s Clothing Review

Mytheresa Clothing Review

Pact Clothing Review

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Journeys   Reviews

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Reviews 3.0.

Most relevant

Ordered a pair of sneakers December 10th, 2022. As of January 29th 2023 I have not received my shoes, and have contacted the company twice, only to be ignored. I was told on both occasions they are "looking into it". I would expect this level of unprofessionalism from a scam.

Date of experience : January 29, 2023

Unique selection and fast shipping!

Ordered online and they arrived so quickly (I’m in BC)! Nicely packaged. Super cool unique pair of velcro Vans with glow in the dark green old school flames for my son to wear to kindergarten. Didn’t see this style in any other sites.

Date of experience : August 07, 2020

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Journeys   Reviews

In the Shopping & Fashion category

Visit this website

Company activity See all

Write a review

Reviews 3.0.

Most relevant

Ordered a pair of sneakers December 10th, 2022. As of January 29th 2023 I have not received my shoes, and have contacted the company twice, only to be ignored. I was told on both occasions they are "looking into it". I would expect this level of unprofessionalism from a scam.

Date of experience : January 29, 2023

Unique selection and fast shipping!

Ordered online and they arrived so quickly (I’m in BC)! Nicely packaged. Super cool unique pair of velcro Vans with glow in the dark green old school flames for my son to wear to kindergarten. Didn’t see this style in any other sites.

Date of experience : August 07, 2020

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.