my trip yorumlar

I wonder why these thugs are still in business I wonder why these thugs are still in business

Absolute trash... rebooked tickets of cancelled flight on the summer. The tarif was lower that the original one, so to match The price paid we agreed on the phone to an upgrade, which allowed us to have a suitcase per person... nothing else. I paid a fee and this morning they called me to say it was a mistake, So no suitcase and refund possible. If i take a higher rate i had to pay extra but if lower they keep the money. Real thieves! Never again

Where can i complaint?? Where can i complaint??

Do not bother. They will not help you. They will keep tossing and taking you in circles. Each one comes with a different story.

What to do if you have already booked flight with mytrip? after reading all this review i am now panicking. x What to do if you have already booked flight with mytrip? after reading all this review i am now panicking. x

Hopefully nothing wrong would happen if you don't miss your flight and make a check-in online, but beware of the company you buy in the future- the best is to do it over the airline website as a direct purchase. Cheers!

Is this site legit..?? why are there so many awful reviews??? Is this site legit..?? why are there so many awful reviews???

No, they are not. Hence, the awful reviews! The customer service is non-existant! If you email and have some urgent issues that need to be sorted, you will not get an immediate response. When they respond, they don't even check what you originally asked/requested them!

Hi, i have been waiting for an update from mytrip since many months now on my revised flights. for booking vlvalc. can you advice who can help Hi, i have been waiting for an update from mytrip since many months now on my revised flights. for booking vlvalc. can you advice who can help

Call their customer service for direct response. You will find out :)

I want to speak to customer services I want to speak to customer services

Hier finden Sie die verschiedenen Telefonnummern: https://www.mytrip.com/misc/local-telephone-numbers

Hi, is mytrip.com is legit company? it seem everyone given poor and bad feedback for this company. how could i verified my ticket i purchase with them Hi, is mytrip.com is legit company? it seem everyone given poor and bad feedback for this company. how could i verified my ticket i purchase with them

NO IT IS NOT, AVOID! I wish I had read the reviews before giving them my money which I will no doubt never see again

Can’t see your question? Ask to get answers from the MyTrip staff and other customers.

• How long does shipping take?
• What is the return policy?
• Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!

• Visit Website
• Travel Agency , Plane Tickets , Hotels
• Sugar Land, TX, United States
• Edit business info

Company Representative

mytrip.com   Reviews

In the Airline Ticket Agency category

Visit this website

Company activity See all

Write a review

Reviews 3.0.

62,526 total

Most relevant

Easy and cheap flights, good extras as well.

Honestly good site and wasy to use,very happy with price and extras available to make the process easier.

Date of experience : 04 April 2024

Scammers - Do not book with MyTrip

Do not book anything with this company. They took our booking and money then MyTrip cancelled our flights and would not give a refund. Avoid at all cost. Scammers

Date of experience : 10 April 2024

Reply from mytrip.com

Hello, Thank you for your feedback. Please allow us to make a small clarification. The changes in your itinerary are the result of schedule changes performed by the airline company. Due to various reasons, sometimes the airlines are forced to change the departure/arrival time and as an agency, we are in the unhappy position to inform our customers about these changes. Please kindly note that we have escalated your request for refund to our internal support team. We appreciate your understanding. Best regards, mytrip team

Why shouldn't you buy plane tickets from Mytrip?

Firstly, as I proceeded to select the ticket and make the payment on the website, the fare changed three times spontaneously. Later, despite still wanting to proceed with the purchase, the amount charged from my payment card was over 5800 TL, without my consent, totaling 6300 TL. What kind of deception is this?

Date of experience : 02 April 2024

Hello, We would like to inform you that as we can see on our history, the amount that we received is 5966.68 TRY, for any extra charge, please kindly contact with your bank to inform you. Best regards, mytrip team

I booked flights to Brazil with one stop over, then airline add one more additional stop over with I Refused to accept, Mytrip offered me refund, and I received email do not replay saying ,, This is a no-reply email confirming your request has been received and added to our queue.” there is no any more email from them since 12 March. Is look like my booking is still alive and my request hasn’t been process. They have no customer service, I was on chat with 🤖 who keep saying dont worry, your request has been forwarded to relevant team and all what they do is just pushing problem away. I wish to read this opinion before … completely wasting of money Update: I received confirmation from airline as they refund my flight to MyTrip…. unfortunately They still didn’t refund me! Dear Martyna, thank you for contacting us. Following your email sent on 26/03/2024, 18:45, your request has been processed and your ticket 055-6062357130 is on status refund . We remain at your disposal should you contact us again. Best regards. ITA Airways Customer Center Please avoid!

Date of experience : 05 April 2024

Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, Mytrip

WARNING: Avoid This Customer Service at All Costs!

WARNING: Avoid This Customer Service at All Costs! Date of Interaction: Sunday, April 7, 2024 Time of Interaction: Between 18:30 and 20:15 Booking Reference: MPYX9G Feedback: I am utterly appalled and infuriated by the abysmal customer service I received. Calling them for a simple cancellation inquiry turned into a nightmarish ordeal. After wasting more than an hour of my life, the so-called "service" agent couldn't even tell me the refund amount for a flexible ticket cancellation. The incompetence didn't stop there; the agent's attempt at rebooking was a joke, and their absurd policy of only three rebooking attempts per call is a slap in the face to any customer. To add insult to injury, it became glaringly obvious that the agent was feigning connectivity issues, hoping I'd just give up and hang up. What kind of pathetic, underhanded tactic is that? This isn't just poor service; it's a complete and utter disregard for customers' time and needs. I'm warning everyone out there: DO NOT use this service. I've already spread the word to all my friends and family to steer clear of this disgraceful company. And no, this isn't some bot-generated rant. They have the recorded call—they can't deny any of this. Hands down, this is the most horrendous customer service experience I've ever had the misfortune of enduring.

Date of experience : 07 April 2024

I booked months ago a flight from…

I booked months ago a flight from Manila to Puerto Princesa for April the 12th of 2024. The departure was initially at 8:00 and I received an email last Friday to say that the flight had a « minor » rescheduled at 4:00 ie 4 hours earlier ! I have a flight from Taipei to Manila the same day and arrive at 4:50 with the same airline. I called your services TWICE and even had chats to have 2 consécutives flights and nothing happened. That’s why I had to booked by myself another flight (more expensive) and have no refund. I’m really disappointed …

Date of experience : 01 April 2024

Hello, As we can see in our system, there is no attempt of contact from your side to our customer service center. We would like to inform you that this is not the correct channel to address your request and kindly ask you to contact us via our regular channels in order to be assisted properly. Best regards, mytrip team

I hope I read those comments before

I hope I read those comments before. DONT BOOK THROUGH THAT SCAM AGENCY. I almost missed my flight because of them and I paid extra 75$. I booked through them flight ticket with 20kg luggage and when I came to the check in area in the airport they said to me that even though they see in the payment receipt that I paid for 20kg luggage they can't approve it and demanded from me to pay extra 75$. Customer service didn’t do nothing. Hope this scam agency will bankrupt

Hello, We understand your concern and we would like to apologize for the inconvenience you have faced. We have now made a refund of 34.81 USD to the same card you used when you made the booking on our website. You will see the refund on your account within a week. Best regards, mytrip team

Very bad system

I booked flight via your web site on 24-Mar. You have not sent any confirmation of reservation by mail, and not show any information in your web site also. Finally I booked other flight. But I just got flight cancelled formation on 3-Apr and just show on web site. I found the double booking. How is your system and service. It is very bad.

Date of experience : 24 March 2024

after tons of frustration with other…

after tons of frustration with other flight sites you came through in a quick and efficient manner

This service should be illegal

This service should be illegal WIzzair changed my flight from early morning to late evening. I can’t accept the change because the chatbot doesn’t connect you to any real human with a brain, and the phone number seems always busy.

Hello, As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened. Best regards, mytrip team

Scam company

Terrible company. I booked a flight home from Indonesia to uk leaving in a few hours and as soon as I paid I got a email to say the flight has been cancelled. I managed to speak to them but they said I needed to pay for another flight and would be refunded the first one that cost £640. The second flight then cost me £869. I was furious. They said I would get a refund in 6 days, however 3 months later they are still saying they are waiting for Malaysian Airlines to refund the money which is rubbish as the airline said they refunded the money on February 15th. This company is a big SCAM……. Be warned !!!! REPLY TO MYTRIP COMMENTS BELOW……. YOU HAVE NOT READ MY POST, I HAVE A EMAIL FROM MALAYSIAN AIRLINES SAYING YOU WHERE REFUNDED ON FEBRUARY 15th…..

Hello, We can see in our system that you have reached us and were properly assisted with the cancellation of your booking due to schedule change. Please note that we cannot determine the airline's estimated handling time for refunds. We do understand that you wish to receive your refund, but at the same time we cannot know or guarantee a certain date when you will receive it, especially since we cannot influence nor interfere with the airline company's handling time. Our team is closely monitoring your request, and we will email you once the refund is processed from our side which also has to be handled by an agent. In the meantime, please don't send multiple emails inquiring about your refund, as it only causes delays in our handling and response times. Your patience and understanding would be greatly appreciated. Best regards, mytrip team

Bad customer service experience

The company was extremely unhelpful I bought tickets for all my family and had to change the date, I paid the fee that came along with changing dates and a few days before departure they cancelled and told me the aircraft was full, offered me a refund that still hasn't arrived in 2 years. Horrible customer service and no real orgisation in the way they do things. Wouldn't recommend

Hello, Regarding the refund for your reservation, which was cancelled please be informed that the refund was ​completed on 27/12/2022, back to the card which you used for the original payment. If the original credit card used for the initial payment has expired, but the bank account remains the same, it is within your bank’s jurisdiction to correlate the refund to the same bank account. Also, please note that refunds are not processed on weekends and that it might take 1-5 working days for the refund to reflect to your account, depending on your bank's regulations. In case there are no deposits​ during this time, you can send us via the contact form on our website a copy of your bank statement ​of that period (+7 days from the above mentioned day of the refund) so that we can further investigate this issue. Thank you for your understanding. ​Kind regards, mytrip team

Stay away. I booked flight from Google flights. I somehow ended up with Mytrip. I booked a trip 1-2.04.2024 from Larnace to Telaviv and vice-versa. The return flight got cancelled on the 28.03.2024. Up until the 31.03.2024, when I checked-in for the departure flight, there was not mention or indication of cancellation of the flight on their website. The email notifying of the cancellation, went straight into junk mail. Obviously, had there been a notification on their website I would have probably cancelled the entire trip and seek a refund, especially if there were no return flights, or only expensive ones. These shady b*stards, do not take reasonable steps to warn their clients of cancellations through their website, to get their sorry commission at least on one of the two flights. Unethical business.

Date of experience : 31 March 2024

You will pay double with their tricks

Thieves - do not fall for their so called lower prices. They will hike up the price right as you’re about to pay - and then when you check from another device the price remains exactly as it was before so it’s just a scam to stress you out and push you to buy. We ended up double booking the exact same flight - the refunded us but charged administrative fees that was near price of actual tickets : NO ownership that actual problem came from their website. Absolutely no reason for the difference in prices on two different devices other then that they are playing games to trick people into paying extra. NEVER AGAIN!

Date of experience : 30 March 2024

Hello, Our aim is to offer as low total price as possible. Please note that the prices you can see on our website originate from the international booking system where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment. Best regards, mytrip team

I've just booked the trip, it was good and user friendly interface.

Date of experience : 12 April 2024

Hello, We are very glad that our service has left you with a positive impression! Have a nice trip! Best regards, mytrip team

I've been using this site to purchase…

I've been using this site to purchase my flight tickets for the past year. Initially, everything seemed fine, but unfortunately, my experience took a nosedive during my second trip. I bought a return ticket to Addis Ababa, and while returning to Dublin, I received an email notifying me of the cancellation of my flight. The email suggested I request a refund, which I promptly did. However, it's been three months, and I'm still waiting for the refund, not to mention the additional expenses incurred for purchasing another ticket. This whole ordeal has left me feeling scammed and extremely disappointed.

Date of experience : 25 January 2024

Hello, Thank you for your feedback. Please allow us to make a small clarification. The changes in your itinerary are the result of schedule changes performed by the airline company. Due to various reasons, sometimes the airlines are forced to change the departure/arrival time and as an agency, we are in the unhappy position to inform our customers about these changes. When the changes are substantial, the customers may request a full refund, depending on the airline and agency terms. Please note that we cannot determine the airline's estimated handling time for refunds. We do understand that you wish to receive your refund, but at the same time we cannot know or guarantee a certain date when you will receive it, especially since we cannot influence nor interfere with the airline company's handling time. Our team is closely monitoring your request, and we will email you once the refund is processed from our side which also has to be handled by an agent We appreciate your understanding. Best regards, mytrip team

REAL THIEVES, WORST COMPANY

REAL THIEVES, a thief company I booked a flight for the beginning of May 2023. The day was changed and I can’t take a flight this day. In this case, MYTRIP let you choose between accept the changement or be refundable. I chose the refund. ELEVEN MONTHS LATER, I still wait my refund. MYTRIP refuse to do it. After so much calls and so much conversations with the chat, they always find some reasons to tell me they can’t do my refund. After giving me no reply to either my e-mails or my calls, they decided to close my file because "they had no news", which is logical since they don't do what's necessary ! They are real thieves !!!!! This organisation must be closed and condemned given the number of thefts they perform !

Date of experience : 06 May 2023

Shoddy service

I wanted to change the date of my return trip and the person I spoke to said that the only ticket available for the date I wanted was a business class ticket so I agreed to pay for the change based on the information she gave me. However, when it came time for the flight, it turned out It was an economy class ticket. I would not have agreed to such a price hike without an upgrade, and even though the company admits that the agent gave me the wrong information, eventually (after several phone calls and emails )they refused to reimburse me.

Date of experience : 12 December 2023

Straight forward booking

Straight forward booking. And best price

COMPLETE SCAM AND RIP OFF STAY AWAY

COMPLETE SCAM AND RIP OFF STAY AWAY I BOOKED A FLIGHT ON 4/4/24 from LGW to Jeddah connecting via Austria Itenarry as follows : London Gatwick to Vienna Thursday, 04 April 2024 Departure: 19:25 Arrival: 22:40 Vienna to Jeddah Friday, 05 April 2024 Departure: 11:30 Arrival: 17:35 Upon arriving in Vienna, I stayed in a hotel at my own expense as recommended by the travel agent to book a stay due to the length of time to the flight departing to Jeddah. Next morning, upon attempting to check i, I was informed that the flight had departed the day before at 11:30. Wizz Air, the flight provider, directed me to contact the third party whom I had booked the flight with namely MyTrip). Upon contacting Mytrip customer service, I received conflicting information regarding the booking. Initially, the agent claimed that an email was sent on the 24th of February informing me of a change in the flight schedule to the day before. However, this explanation does not align with the facts, as it is not logical for me to depart on a flight that had already left. Furthermore, the email referred to, dated 24th February, which I received from MyTrip, stated 'New Itinerary' with the same schedule as originally booked. As a result of this confusion, I incurred additional expenses, including the cost of accommodation in Vienna and the purchase of a new flight and a delay and fault with my travel plans. Wizz air confirmed they informed mytrip well in advance of these changes which were not bought to my attention. The travel agent was confident that I will get no compensation and offered me £50 for the connecting flight which was be never there to begin with. Do not book from these scammers as you will be left with frustration angered and left with little to no help

• Vacation Rentals
• Restaurants
• Things to do
• Things to Do
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travelers' Choice
• Help Center

Is mytrip.com legit? Has anyone used them lately? - Air Travel Forum

• Tripadvisor Forums    
• Air Travel Forums

Is mytrip.com legit? Has anyone used them lately?

• United States Forums
• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Vacation Rentals
• Air Travel forum

Not sure if this is for real . Has anyone used this site recently to book flights ? Very wary but hope they're for real

https://www.tripadvisor.com/ShowTopic-g1-i10702-k8166263-Mytrip_com-Air_Travel.html#64315630

You know that old saying? If it sounds too good to be true, it probably is? It applies. Heavily.

Just book with the airline and save yourself some stress.

Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guideline limiting each user to a single forums screen name.

This post was determined to be inappropriate by the Tripadvisor community and has been removed.

Yes - read on;

Mytrip claims to be an IATA accredited online travel agency.

They advertise an English helpline number +44 8447747881 but it now appears to us that this is only a front for a Greek company,

Two weeks later the airline changed the first flight making it impossible to make the connection to the second.

When we were notified we immediately requested that Mytrip.com change the flights to a practicable connection.

Despite repeated emails and expensive overseas calls to the Mytrip.com ‘help line’ Iberian Airways tells us that Mytrip.com has not made any request to change the flights .

Iberia Air says that they can not change the flights because Mytrip.com has not requested the change from them.

Iberia Air says that we cannot miss the first flight which now does not exist and just get to Madrid some other way in order to get on the second flight . In other words there is no way we can use the tickets we have paid for.

Mytrip.com does not respond to any of our emails.

And furthermore, apparently an UK 844 number, which their helpline is, is a premium number which returns payment from the cost of the call to the company. (just one phone call cost us 50 euros on hold)

We are now having to find alternative means of transport, of course at greater cost due to the last minute booking.

So much for me thinking IATA accreditation signified anything. If anyone knows of any way we can seek help or contact this company the information would be greatly appreciated.?

• Stressed! 5:31 am
• Qantas changes London route 5:27 am
• edream Review 4:31 am
• SAS kids' meal 3:39 am
• Iceland based Play Airlines 3:01 am
• Ryanair return trip booked only need return flight 2:03 am
• BA business class A380 or 777 12:22 am
• Baggage Drop 11:32 pm
• Just Get Out of Town (JGOOT) 10:45 pm
• Is SeatGuru no longer being actively maintained? 10:17 pm
• A flight change still in the 24hr cancellation window 8:17 pm
• Vueling exit row and bags 8:11 pm
• Hand luggage fees in multi-leg flight with Vueling 7:43 pm
• Two flights booked separately with the same airline? 7:32 pm
• ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++
• ++++ TIPS - PLANNING YOUR FLIGHTS +++++++
• Buy now or later? What's with these screwy ticket prices?
• Around-the-world (RTW) tickets
• All you need to know about OPEN JAW tickets
• Beware of cheap business class tickets (sold by 3rd parties)
• ++++ TIPS - PREPARING TO FLY +++++++++
• TIPS - How to prepare for Long Haul Flights
• TIPS - Being Prepared for Cancellations and Long Delays
• TIPS - How to survive being stuck at an airport
• Flights delays and cancellations resources
• How do I effectively communicate with an airline?
• Airline, Airport, and Travel Abbreviations
• Air Travel Queries: accessibility,wedding dresses,travelling with children.
• Connecting Flights at London Heathrow Airport
• TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information
• ++++ COVID-19 CORONAVIRUS INFORMATION ++++
• Covid-19 Coronavirus Information for Air Travel

Trip.com vs Mytrip

Mytrip vs trip.com: side-by-side brand comparison.

Compare Trip.com vs. Mytrip side-by-side. Choose the best booking services for your needs based on 1,440 criteria such as newsletter coupons, Apple Pay Later financing, PayPal Pay Later, Shop Pay Installments and clearance page . Also, check out our full guide to the top 10 booking services .

Know someone shopping for Trip.com or Mytrip? Share this comparison via Gmail or Facebook .

Trip.com vs. Mytrip: Side-by-Side Comparison

Trip.com vs. mytrip: compare store policies & checkout features.

Suggested companies

Booking.com.

mytrip.com   Reviews

In the Airline Ticket Agency category

Visit this website

Company activity See all

Write a review

Reviews 3.0.

62,526 total

Most relevant

Never again will I book via MyTrip

Never again will I book via MyTrip. My teenage daughters itinerary got changed by Mytrip without any reason a few days prior to travel. New itinerary was for a much earlier (and much cheaper) first leg from Koh Samui to Bangkok, where the new itinerary suggested for our underaged child to spend 8 hours at the airport (instead of the planned 3hours). I was not able to phone or chat with anyone from MyTrip for several days. Their system is designed not to have to deal with customers. Unless you like non-existing customer service and being rebooked towards spending a whole day at the airport between flights: DO NOT BOOK WITH MYTRIP!

Date of experience : April 05, 2024

Reply from mytrip.com

Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, Mytrip

Bank fraude and flight cancelation with no refund

Got a flight and pay 560€. They charge me that in my bank account. After some minutes they return the money and then charge me 688€! When I call they told me the prices change. I told I wouldn’t accept that. After 1 week I call again and they told me they cancel the trip in my orders and they are going to charge penalties. In my reservations I still have the reservations….. So I don’t have flight and no money. Don’t book nothing with them.

Date of experience : April 04, 2024

Hello, Our aim is to offer as low total price as possible. Please note that the prices you can see on our website originate from the international booking system where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment. Please kindly note that we have escalated your request to our respective team so we will inform you as soon as possible. Best regards, mytrip team

If there is an option for 0 ratings i…

If there is an option for 0 ratings i will provide a 0 rating my booking number is MQHFUT From Dublin to Kochi after booking some days I got one email from my tripsupport .Your one flight canceled Then they suggested me a another flight and another time then I agreed with that flights because i have no way and also wait more days to get a new ticket but at last they informed me no flights were available the only one available on Flight AF272 Date 7 Apr 2025 from Paris to Tokyo. I do not understand Why Paris to Tokyo Actually i am in Dublin.The funny thing is these flights is on (year 2025) so mytrip.com suggest to wait 1 year . If I try to book another ticket on another website it charges increases by double. As so very cheap customer service too they will disconnect my call while talking time.I am going to register a case regarding this. Then I directly contact the Airline and they will reschedule my ticket within 1 hour Please note I don't want your copy and past reply on this review

Date of experience : April 08, 2024

Hello, We would like to inform you that we have escalated your request to our internal support team. They will get back to you as soon as possible. Best regards, mytrip team

Hello ! Simple to book. No problem, with paying. I missed the question box.Sometimes you will ask something wich is not so clear.

Date of experience : April 10, 2024

Awful company

Awful company. If they refuse you a legitimate refund either get a refund through your bank or contact Skyscanner. Don’t waste your time on these crooks.

Warning: Avoid MYTRIP/GOGATE for Flight Ticket Purchases!

I purchased flight tickets from this website, opting for a refundable ticket by paying an additional fee. However, when my plans changed and I needed to cancel and obtain a refund, I encountered immense difficulty. Despite numerous phone calls and live chat conversations, I have been met with unreasonable responses and a lack of progress. It has now been nearly 9 months since I initiated the refund process, yet the status remains stuck at "processing the refund." The lack of clarity on when I can expect my refund is frustrating and unacceptable. I strongly advise avoiding GOGATE or MYTRIP (their associated website) at all costs!

Date of experience : April 06, 2024

Worst support ever

Worst support ever. I wanted to get reimbursement for the flight, for 2 weeks wrote them in all chats and didn’t receive anything

Hello, As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened. Best regards, mytrip team

Hope dies last

I have booked and payed a trip to Zanzibar. A family of 4. Good price, good connections. Very happy. First. Then, my flight was cancelled. After I called, MyTrip promised to rebook it. Days go, nothing happens. I call again, I am promised again. Now, my trip is a week away. We are really hoping Mytrip will fix it.

If they mess up you will have to fight for refund, probably won’t get it

I bought a flight with two layovers. The 2nd flight got moved by 24h meaning that I would have missed the 3rd flight and I had to be in my destination on time. I had to purchase new tickets to continue, spent 500$ and still after 5 months I haven’t received a refund from MyTrip. Definitely would not recommend!!

One problem after another.

Website failures initially. When it finally decided to 'work' it massively increased the price from the listed amount. Customer service not helpful. Mytrip then cancelled my booking for 'technical' reasons rather than fix the problem.

Date of experience : April 03, 2024

Hello, Our aim is to offer as low total price as possible. Please note that the prices you can see on our website originate from the international booking system where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment. Although for technical reasons, unfortunately your flight reservation has been cancelled. We have refunded you the entire cost on 04/04/2024. The amount was refunded to the original form of payment. We are sorry for any inconvenience this might have caused you. Best regards, mytrip team

This company are a bunch of crooks with…

This company are a bunch of crooks with no customer service. Customer wait time is ridiculous. The agents stop the chat so you have to start again. English language is limited and they offer no customer service when in trouble and need assistance. Do not part with your money because if you need their assistance they will not be available

Hello, It is unfortunate to hear about your frustration caused by the delay in receiving a reply to your chat. Currently, we are facing an increased amount of requests, and we are doing our best to reply to all the chats we receive, but some delays might occur in our response time. Best regards, mytrip team

they changed my flight and gave me just…

they changed my flight and gave me just one option, they added an overnight stay. they didn't go any further to try and help me out. I lost one night in Tokyo and on top of that had to pay for an overnight in China. they didn't care at all, they didn't help me. I'm completely dissatisfied with the customer service experience and I'm never booking with them again.

ello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, Mytrip

They charged me 2 times

When I was in the last stage of booking a trip, the site increased the price from the listed amount. I accepted the new price and after 1 min waiting time for the confirmation of the payment, I received a message “The payment cannot be completed”. I retried to book another trip, which was completed. At the end, they had charged me 2 times, so the message “The payment cannot be completed” was deceiving!! I called the Customer service and they said that they will not refund me the full amount of the one ticket. Such a scam. Avoid MyTrip!!

I'll never book flight with MyTrip again!!!

I booked flight ticket in advance and because of nature of my job I payed 40 euros for flexible ticket. I tried to change my flight 4-5 times by calling them and a couple of times messaging them. People who I was talk with would send me available flight but not dates what I wanted so i called again and again. Finally they offer me voucher by an e mail which I wanted to take but again it wasn't available. I haven't change my flight and I lost around 320 euros. I ll never book flight with this company again!!!

Date of experience : December 30, 2023

Refused to help, so they profited from cancellations

They refused to change my childs surname on my ticket, despite the airline saying it would be acceptable. I then had to request 8 times for a refund when they made it impossible to fly. Each time they replied saying "Please confirm you want a refund". The tickets were cheap but I believe they intentionally make it difficult to fly so they can profit from cancellations.

Date of experience : April 02, 2024

cant get better 😉

it's easy get through the buying process and receive your ticket, therefore you deserve 5 stars

Each employee's work ability is…

Each employee's work ability is different, some say it's possible, some say it's not. Consistent.

Date of experience : April 12, 2024

Hello, As we can see in our system, there is no attempt of contact from your side to our customer service center. We would like to inform you that this is not the correct channel to address your request and kindly ask you to contact us via our regular channels in order to be assisted properly. Best regards, mytrip team

Very easy for book

Very easy for book , you Can many service,,respect thé Price before start

I just canceled and reserve other plane…

I just canceled and reserve other plane but there’s no one can help me in the website and even more they just said visit the website and call them but no number and no link

Lack of sincerity and professionalism by mytrip.com

My flight was canceled by westjet and my money was refunded immediately to my trip.com but you guys failed to refund me for almost three months now and you are telling me about patience, what patience without an explanation? My flight was canceled on the 14th of January 2024 and my order number was MRDD5T. As long as you keep my money without a tangible reason for doing so, you have lost many customers through me and I would not stop from sharing my bad experience with mytrip.com on all available platforms as you have failed to reach out to me in a professional way.

Date of experience : January 14, 2024

I visit Universal Orlando several times a year. Here are my top 10 tips for first-timers.

I’ll never forget walking out of Universal Islands of Adventure in 2022, drenched from head to toe after riding Popeye & Bluto's Bilge-Rat Barge . 

It was my first trip back to Universal Orlando Resort in years, and I learned some things the hard way, which I gladly shared with fellow travelers, hoping that they’d avoid my mistakes .

Since then, I’ve had the opportunity to visit the Florida resort several times a year. And while I stand by my earlier tips, I’ve learned a few others.

Here are my top tips for first-timers visiting Universal Orlando.

1.  Stay on property

From RV parks to vacation rentals, there’s no shortage of places to stay in Central Florida, but it can pay to stay on property when visiting Universal Orlando. Not only are prices comparable to off-property hotels with Endless Summer Surfside and Dockside starting at $99 a night, but all of Universal’s resort hotels offer 30 minutes of early entry to select parks, which vary depending on time of year. 

They also provide free resort transportation, so you can get back to your room fairly quickly after a long park day or for a midday break. That free transportation can be clutch in the mornings, particularly at pricier Loews Sapphire Falls , Loews Royal Pacific , Loews Portofino Bay , and Hard Rock Hotel , which offer water taxis that drop you off closer to the parks than you can get arriving by car or bus. Cabana Bay Beach Resort and Aventura Hotel guests can walk over to Sapphire Falls for water taxis, but the extra time and steps added may make it not worth skipping the resort shuttle bus.

Walking paths are also available to the parks from every resort hotel except the Endless Summer ones. Cabana Bay guests also have a dedicated walking path to Universal’s Volcano Bay water park.

Guests staying at Royal Pacific, Portofino Bay and Hard Rock also get free Universal Express Passes , which dramatically cut waits for most rides and normally start at $79.99 per person. Free package delivery is also available to all resort hotels, if guests don’t want to lug park purchases around all day.

Epic Universe details revealed: What's coming to Universal Orlando next year

2. Buy a popcorn bucket

Snacking at the parks can get expensive. Guests are welcome to bring their own snacks, but there’s one crowd-pleaser that won’t break the bank. 

A plain popcorn bucket costs a little over $12, and you can keep getting refills throughout your trip. Refills cost around $2 each, making popcorn among the cheapest, most shareable snacks on property. On our last trip, my family and I got multiple refills for the price of one pretzel with cheese dip.

3.  Bring a light, refillable water bottle

Staying hydrated is always important, particularly on hot park days. 

You can fill water bottles with free ice-cold water at any of the many Coca-Cola Freestyle machines across the property. Cups of ice water are also available for free anywhere dispensed soft drinks are sold.

Leave big double-walled stainless steel tumblers at home. Not only will they feel heavy, carrying them around all the day, but if they aren’t leak-proof, they’ll make a mess when you tip them on their sides to fit in lockers for thrill rides.

4. Bring a medium-sized bag to carry your stuff

Numerous attractions, from Jurassic World VelociCoaster to Men in Black Alien Attack , require guests to store loose articles in lockers provided for the duration of the ride. 

I previously recommended keeping most of your things together to avoid having to empty every pocket each time. That’s still true, but I want to add a caveat on size. 

The free lockers aren’t very big. They can fit a Loungefly-style mini backpack or empty popcorn bucket, if you squish them down, but they’re not large enough for packed full-size backpacks. Keep that in mind unless you want to pay for larger lockers.

5. Bring ponchos

Ponchos don’t take a lot of space and can save you from getting soaked like me on Popeye & Bluto's Bilge-Rat Barge, Dudley Do-Right’s Rip Saw Falls , and Jurassic Park River Adventure .

Even if you skip water rides, ponchos are good to keep on hand for rainy park days.

6. Use single-rider lines 

Many attractions have a single-rider lane. If you’re traveling alone or don’t mind your party being split up, you can save time using the single-rider lane, if it’s open. They’re not always offered.

It doesn’t guarantee a short wait, but it’s usually shorter. On our latest trip, my middle schooler still waited at least 45 minutes for The Incredible Hulk Coaster and an hour for Hollywood Rip Ride Rockit . That was about as long as the regular standby wait for Hulk but shorter than the standby wait for Rip Ride Rockit.

The following attractions have single-rider lanes, though availability varies.

Universal Studios Florida

• E.T. Adventure
• Harry Potter and the Escape from Gringotts
• Hollywood Rip Ride Rockit
• Men in Black Alien Attack
• Revenge of the Mummy
• The Simpsons Ride
• Transformers: The Ride-3D

Universal Islands of Adventure

• Doctor Doom's Fearfall
• Dudley Do-Right's Ripsaw Falls
• Hagrid's Magical Creatures Motorbike Adventure
• Harry Potter and the Forbidden Journey
• Jurassic Park River Adventure
• Jurassic World VelociCoaster
• The Amazing Adventures of Spider-Man
• The Incredible Hulk Coaster

7. Use child swap 

If someone in your party doesn’t meet ride requirements for an attraction or simply wants to sit it out, you can ask for a child swap. It’s particularly helpful for families with young children because it allows parents and caregivers to take turns riding the ride and staying with whoever is sitting it out.

On our most recent trip, my youngest didn’t want to ride Hagrid’s Magical Creatures Motorbike Adventure , so we all waited in line together, but then she and I peeled off to a designated waiting room while my middle schooler and mother-in-law went on the ride. When they were done, my mother-in-law stayed with my youngest while I went on the ride. My middle schooler lucked out, getting to ride it twice.

Not all attractions have waiting rooms, but they all offer swaps. Just let team members know you need one.

8. Take breaks

Theme parks can be exhausting. Not only are you on your feet all day, but they can be loud, crowded and overstimulating. 

When possible, I like to plan for at least one sit-down meal in the day. This way, I can take my time and recuperate in air conditioning away from crowds. I’ll typically splurge on one table-service meal, but there are several medium-priced, quick-service restaurants across both theme parks where you can grab a lighter snack and relax.

Really, any cool spot where you can sit down works. Knockturn Alley in The Wizarding World of Harry Potter - Diagon Alley at Universal Studios Florida is always refreshing, though dark. Jurassic Park Discovery Center in Islands of Adventure is a great place for kids to explore while adults unwind. 

9.  Watch the shows

Rides get a lot of the love, but Universal Orlando’s live entertainment is top tier. You can find showtimes on the free resort app or simply stop to watch performances you stumble across while roaming the parks.

The only year-round shows with dedicated seating are at Universal Studios Florida: Animal Actors On Location! , The Bourne Stuntacular , and Universal Orlando’s Horror Make-Up Show, which is more funny than scary.

10. Let little ones stretch their legs

There are several play areas across both theme parks for little ones to burn off energy.

This summer, a new DreamWorks Land will open at Universal Studios Florida with a “Kung Fu Panda”-themed play area.

At Islands of Adventure, kids can explore Camp Jurassic in Jurassic Park, If I Ran a Zoo in Seuss Landing, and Me Ship, The Olive in Toon Lagoon. There are also splash pads and water features across Toon Lagoon; just make sure to either bring swimsuits or backup clothes for those.

Bonus: Don’t sleep on Volcano Bay

You’ll definitely want to pack swimsuits if you’re heading to Volcano Bay, which regularly ranks among the best water parks in the country and adds a completely different experience to vacations.

It’s themed like a tropical paradise, with plenty of trees and an iconic volcano that houses multiple water slides. The water park can get crowded, but you never spend too much time standing in line because every guest gets a Tapu Tapu wearable bracelet that lets them join one virtual queue at a time. 

Single-day tickets start at $80, which is considerably less than the $119 starting price for guests age 10 and up at Universal Studios Florida or Islands of Adventure, but still not cheap. However, if you’re already planning to buy multi-day tickets for both theme parks, tacking on Volcano Bay is not much more.

• Share full article

Advertisement

Supported by

The Hunt for a Retirement Keepsake

On a family trip to Switzerland, Joseph Barreto fell in love with an Omega Constellation.

By Rachel Felder

In 2022, several months after Joseph Barreto retired as a high school guidance counselor in East Harlem, he got a keepsake gift: a 42-millimeter stainless steel Omega Constellation watch with a grayish-taupe dial and prominent date display.

But getting the timepiece wasn’t as straightforward as, say, walking into Omega’s Fifth Avenue boutique. Instead, the Hackensack, N.J., resident traveled to Switzerland to buy it.

“Buying a watch in Europe is just a whole other experience,” said Mr. Barreto, 57. “They sit you down; there’s Champagne, there’s chocolate. It’s just an event.”

Many of the former students Mr. Barreto worked with over his 34-year career had given him money on his retirement, saying he should spend it on things to help commemorate the occasion. (“They’re family to me,” he said.)

His first purchase was a custom-made 14-karat gold pendant with diamonds and sapphires that he wears every day in memory of his father, who died in December 2019. “I had money, believe it or not, left over to buy the airline ticket for the trip,” Mr. Barreto said, “and still some left over to buy a watch.”

Mr. Barreto, who grew up in a blue-collar household, said his interest in watches was a personal thing. As he put it, “I’m a Puerto Rican from the Bronx — that’s not a Bronx thing, to get a watch that’s high-end.”

“When we were kids, if you had a Timex, that was a ‘good watch’ — that’s what they called it,” he said.

Over the years, he bought watches by Bulova, Movado, Swatch, Victorinox and others. Then, during his first trip to Europe, a journey he made in 2017 to visit a cousin, Noel Matos, Mr. Barreto bought a 42-millimeter quartz Rado Centrix watch in black and gold.

“He got here and fell in love with Europe,” said Mr. Matos, a food industry executive in Basel, Switzerland. “That trip really changed his life. He started eating differently; he started looking at the world differently.”

And during the pandemic, Mr. Barreto began using online resources to learn more about watches, primarily by watching YouTube videos from the likes of the watch retailers Teddy Baldassarre and Federico Iossa.

When Mr. Barreto retired — a few dozen pounds lighter than in recent years, thanks in part to a Swiss-inspired diet — he started planning another trip to Europe, but this time with his wife, Teresa, and their son, Joseph.

“He really felt like he had to share his first-time experiences with two other people who had never been to Europe,” Mr. Matos said. “It was really to kind of open that Pandora’s box to his wife and son.”

When the Barretos arrived in Europe, they embarked on a road trip, covering six countries in 14 days in a rented Mercedes-Benz E-Class station wagon.

Mr. Barreto had a list of contenders for his retirement watch including models by Rolex, Tissot, Rado, Oris and Omega, a brand he had long admired.

And one morning’s itinerary was planned to include a stop at Omega’s boutique in Interlaken, Switzerland, as Mr. Matos knew someone working there. Mr. Barreto, a James Bond fan, said he walked in leaning heavily toward getting a Seamaster. But when he tried on the watch he ultimately purchased, “There was something about the face of this Constellation watch: the texture, the color,” he said. “When I saw it, that was it completely.”

Mr. Barreto, who has been keeping himself busy in retirement as the chairman of Somos New Jersey, a nonpartisan political action committee that focuses on Latino voters and representation, said he now had a total of about two dozen watches.

As for the Omega his cousin purchased, Mr. Matos said: “It makes his wrist complete. Not only does it look good, it works with everything he wears. It works with how he carries himself.”

Suggested companies

Mytrip   Reviews

Visit this website

Company activity See all

Write a review

Reviews 1.1.

Most relevant

Joke I booked flights to Brazil with one stop over, then airline add one more additional stop over with I Refused to accept, Mytrip offered me refund, and I received email do not replay saying ,, This is a no-reply email confirming your request has been received and added to our queue.” there is no any more email from them since 12 March. Is look like my booking is still alive and my request hasn’t been process. They have no customer service, I was on chat with 🤖 who keep saying dont worry, your request has been forwarded to relevant team and all what they do is just pushing problem away. I wish to read this opinion before … completely wasting of money Please avoid!

Date of experience : 05 April 2024

How is this fraudulent and PATHETIC…

How is this fraudulent and PATHETIC company still operating? Never got a refund from cancelled flight back in January 2022. Disgusting! SHUT THEM DOWN!!

Date of experience : 01 April 2024

SCUM - COMPLETE SCAM AND RIP OFF STAY AWAY

COMPLETE SCAM AND RIP OFF STAY AWAY I BOOKED A FLIGHT ON 4/4/24 from LGW to Jeddah connecting via Austria Itenarry as follows : London Gatwick to Vienna Thursday, 04 April 2024 Departure: 19:25 Arrival: 22:40 Vienna to Jeddah Friday, 05 April 2024 Departure: 11:30 Arrival: 17:35 Upon arriving in Vienna, I stayed in a hotel at my own expense as recommended by the travel agent to book a stay due to the length of time to the flight departing to Jeddah. Next morning, upon attempting to check i, I was informed that the flight had departed the day before at 11:30. Wizz Air, the flight provider, directed me to contact the third party whom I had booked the flight with namely MyTrip). Upon contacting Mytrip customer service, I received conflicting information regarding the booking. Initially, the agent claimed that an email was sent on the 24th of February informing me of a change in the flight schedule to the day before. However, this explanation does not align with the facts, as it is not logical for me to depart on a flight that had already left. Furthermore, the email referred to, dated 24th February, which I received from MyTrip, stated 'New Itinerary' with the same schedule as originally booked. As a result of this confusion, I incurred additional expenses, including the cost of accommodation in Vienna and the purchase of a new flight and a delay and fault with my travel plans. Wizz air confirmed they informed mytrip well in advance of these changes which were not bought to my attention. The travel agent was confident that I will get no compensation and offered me £50 for the connecting flight which was be never there to begin with. Do not book from these scammers as you will be left with frustration angered and left with little to no help

Date of experience : 04 April 2024

Horrible services

Horrible services, horrible customer service!! Avoid to pay for any complementary services they are promising to provide. For ex, I`ve paid for the possibility to choose the seats at the check-in, and they just stolen me, the seats were choosen randomly and the paid amount is non-refundable. So, for me they are some kind of theft. I`ve called the useless customer service, I was asking about my problem, and the guy was answering totally non-sense info.

Date of experience : 29 March 2024

Mytrip is a scam/fraud

I bought return flights hrough Mytrip where on 06/03/2024 was informed one of the return flight was cancelled by the airline. MyTrip were unable to find me any suitable Alternative flights that would work for me hence I was offered the refund on my return flights and was informed it would be completeed in 5-6days which is advertised on their website. A month has passed now and I have yet to receive my refund on my return flights. I have made several phone calls sling for refund and get same response from them that they are waiting for flight to refund to them. I am a customer of Mytrip as my payment was made to Mytrip nd they should be refunding me, they are holding my money while they already have the refund from airline as airline with which my flight was s per their website they complete the refunds in 5-7business days. Whenever I call Mytrip would get transferred from one person to another and everyone would read same story to wait until they get any update from airline, they don't have a refund team who you can speak too. I have been scammed by them where they are not refunding me my money and also not going to get the service at same time for which they were paid. I would suggest anyone to steer clear of this scamming organisation and not to buy anything from them.

Scammers.. Purchased 2 x Security Fasttrack Tickets for 20eu's (Which never actually turned up !). Then got a 75eu charge a few days later. I had not read their T&C's closely enough, and had been automatically subscribed to their "Concierge" Service, 75 eu per quarter ! 3 was apparently a 3 day free trial, but if not cancelled then you get charged. They rely on people not noticing whats going on due to being on Holiday. Probably never send anyone the Fastrack Tickets, just use it as a way to lure people into the bigger 75eu Scam !

Date of experience : 17 March 2024

Thank you for information After…

Thank you for information After checking, we can see that you will have tax refund of 33.79 GBP but our service fee 34.00 GBP will deducted when you book through our website . In conclusion, your ticket is non-refundable If I were in your position, I would feel the same way in this situation, but we hope you understand Thank you terrible service

Date of experience : 25 March 2024

It's a horror we should to something!!

It's a horror we should to something!!! all together against them ???? I wait my refund now for 7 months because the flight was cancelled . almost 500€ !!! pls let us do something !

Date of experience : 31 March 2024

This service is ridiculous!!

This service is ridiculous!!! I was not given the option to add luggage and when requested money was taken but the luggage was not added. The representative kept saying give me 5mins to check but the 5mins never ended only to tell me they cannot help. The most simplest thing a passanger could ask for is adding a luggage allowance. In utter shock and disspaointment will never use or recommend the service

Date of experience : 20 March 2024

Terrible company

Terrible company. Don't buy tickets from them.

Date of experience : 06 April 2024

Avoid at all costs

Avoid at all costs! I had 4 flights cancelled and despite being informed I was entitled to a full refund from the airline as I had booked via MyTrip their agent had to submit the refund request - I am still waiting months later and no refund. Their customer service is appauling and unhelpful. Avoid at all costs! I am taking legal action.

Thief, crook! don't be fooled by their application which half-recovers the company's information and their Chat system or you are made to believe that everything will be arranged. Following a canceled flight, forced to go through their scam partner Airhelp, who takes 30% commission!!!!!

Date of experience : 15 March 2024

Zero refund from MyTrip

I booked a Cyprus Airlines flight through mytrip from Paris to Larnaca for 29th November 2023. On 22nd September Cyprus Airlines cancelled the flight. As of today 12th March 2024, mytrip have not yet refunded me claiming they are yet to receive their refund from Cyprus Airlines. Totally unacceptable. I don't think they have any intention of refunding. Avoid this company at all costs

Date of experience : 12 March 2024

Useless, call centre workers are brilliant at saying sorry yet being unable to transfer you to a supervisor or anyone that is able to do anything. Flight got cancelled, waited over a week with false promises, avoid like the plague

Date of experience : 08 March 2024

Absolutely absurd the service and the…

Absolutely absurd the service and the agent called mishal she is rediculus she has charged me for 3 changes because the imbassy in Pakistan said we need visa to go back in England, I'm apporled with the embassy and my trip company. They are scammers I will sue them and the company full stop.

Date of experience : 23 August 2023

Do not use Absolute Con

I tried to use their service to check-in and was charged £1. Was unable to use the service. Subsequently they have tried to take £79 out of my account, I called customer service to try and get this sorted and the person on the phone was so rude I requested to speak to a manager was told not possible. Absolute Con

Date of experience : 16 March 2024

Do not use Mytrip if you’re going to…

Do not use Mytrip if you’re going to use a National ID card, they do not have an option for it. Passport only. I contacted customer service but even they seemed confused on how it works.

Absolute con

Absolute con Don't send what you pay for Don't refund

Date of experience : 03 April 2024

Have been waiting for a refund of my cancelled flight from Vietnam back to UK for 5 years now. After numerous attempts of contacting the customer services and providing endless updates to people whose only job is to fob you off, I ended up with a threat to be put at the bottom of the queue… laughable. Going to court, had enough.

Date of experience : 29 August 2023

Avoid MyTrip at all !!! Just do it !!!

Avoid MyTrip. Just dont book with MyTrip. The company sucks ...big time. MyTrip is only the middleman when buying airline tickets. Check flights direct. Buy direct. Cheaper and you have direct service. MyTrip is worthless.

Date of experience : 07 February 2024

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.