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How To File A Complaint With Norwegian Cruise Line

Published: December 20, 2023

Modified: December 28, 2023

by Aridatha Siegel

Introduction

Cruises can be a fantastic way to relax, unwind, and explore beautiful destinations. However, sometimes issues or concerns may arise during your cruise experience. Whether it’s a problem with accommodations, food quality, service, or any other aspect of your trip, it’s important to know how to file a complaint effectively.

One popular cruise line that attracts travelers from around the world is Norwegian Cruise Line (NCL). With a wide variety of ships and destinations, NCL offers unforgettable experiences to its passengers. If you have encountered an issue during your NCL cruise and want to file a complaint, this article will guide you through the process step by step.

By following these steps, you can ensure that your complaint is properly addressed and increase the chances of a satisfactory resolution from the cruise line. It’s important to remember that not all complaints will have the same outcome, but being assertive and organized will help you present your case effectively.

So, let’s get started and learn how to file a complaint with Norwegian Cruise Line.

Step 1: Gather Information

The first step in filing a complaint with Norwegian Cruise Line is to gather all the necessary information related to your issue. This information will help you provide clear and concise details when you communicate your complaint to the cruise line.

Here are some key pieces of information you should gather:

• Booking details: Have your booking confirmation number, dates of travel, and any other relevant information readily available. This will help the cruise line locate your reservation and assess your complaint more efficiently.
• Date and time: Note down the date and time when the incident occurred. This will provide a reference point for the cruise line to investigate your complaint.
• Location: Specify where the issue took place on the ship or during a specific activity, such as a dining area, cabin, or excursion. Providing precise details will assist in addressing your complaint accurately.
• Description of the issue: Take time to write down a detailed account of the problem you experienced. Include specific instances, interactions, or conversations related to the issue. This will help the cruise line understand the severity and nature of the complaint.
• Supporting evidence: Collect any evidence you may have, such as photographs, videos, receipts, or witness statements, to corroborate your complaint. These pieces of evidence can strengthen your case and provide substantial proof of the problem.

It’s important to be organized and thorough when gathering information. Having all the necessary details prepared in advance will make the complaint process smoother and increase the chances of a successful resolution.

Once you have gathered all the required information, you are ready to contact Norwegian Cruise Line and communicate your complaint. In the next step, we will discuss the various methods you can use to reach out to the cruise line.

Step 2: Contact Norwegian Cruise Line

After gathering all the necessary information, the next step is to contact Norwegian Cruise Line directly to voice your complaint. NCL provides multiple avenues for communication, ensuring that you can reach out in a way that is most convenient for you.

Here are a few ways to contact Norwegian Cruise Line:

• Customer Service Phone Number: Norwegian Cruise Line offers a dedicated customer service phone line for general inquiries and complaints. You can find the phone number on their official website or in your booking confirmation.
• Email: Another option is to send an email to NCL’s customer service team. Craft a detailed email outlining your complaint and include all relevant information. Make sure to provide your contact information so that they can reach out to you for further clarification if needed.
• Online Contact Form: NCL provides an online contact form on their website. Fill out the form with accurate details and submit it to register your complaint.
• Social Media: Norwegian Cruise Line is active on various social media platforms. You can try reaching out to them through their official social media accounts by sending a direct message or publicly posting your concern.

When contacting NCL, it is essential to remain calm, polite, and professional. Clearly explain the issue you encountered and express your expectations for a resolution. Providing all the gathered information will help the cruise line better understand your complaint. Be sure to note down the name of the representative you speak with or any reference number provided for future reference.

Remember to keep a record of all your communications with Norwegian Cruise Line, including dates, times, and a summary of the conversations or correspondences. This documentation will serve as valuable evidence if you need to escalate your complaint or seek assistance from external consumer protection organizations.

In Step 3, we will discuss how to write a formal complaint letter if you prefer written communication for your complaint.

Step 3: Write a Formal Complaint Letter

If you prefer written communication or if your initial contact with Norwegian Cruise Line did not resolve your complaint, you can write a formal complaint letter. A well-crafted letter can help present your concerns in a structured manner and demonstrate your seriousness about finding a resolution. Follow these steps to write an effective complaint letter:

• Use a professional tone: Address the letter to the appropriate department or individual at Norwegian Cruise Line. Maintain a polite and respectful tone throughout the letter.
• State the facts: Begin the letter by briefly summarizing the issue and stating the relevant details, such as the date, time, and location of the incident.
• Provide a detailed account: Clearly and concisely describe the problem you encountered. Include specific examples, conversations, and any supporting evidence you have collected. Use bullet points or numbered lists to organize your points for better readability.
• Express your expectations: Clearly state what resolution or compensation you are seeking. Be reasonable and realistic in your requests.
• Set a deadline: Specify a reasonable timeline within which you expect a response or resolution. This will provide a sense of urgency and emphasize the importance of your complaint.
• Include your contact information: Provide your name, address, phone number, and email address so that Norwegian Cruise Line can easily reach out to you.
• Keep copies: Make copies of the complaint letter for your records.
• Send the letter: Send the complaint letter via registered mail or certified mail with a return receipt requested. This will ensure that you have proof of delivery.

By writing a formal complaint letter, you are providing a clear and documented account of your concerns, indicating your commitment to resolving the issue. Keep in mind that it may take some time for Norwegian Cruise Line to review and address your complaint. In the next step, we will discuss how to document your complaint to support your case further.

Step 4: Document Your Complaint

When filing a complaint with Norwegian Cruise Line, it is crucial to document your complaint thoroughly. Proper documentation provides evidence of the issue and helps support your case. Here are a few tips on how to effectively document your complaint:

• Take photographs or videos: If applicable, capture visual evidence of the problem you encountered. This could include issues with accommodations, facilities, food, or any other relevant aspect. Make sure your photographs or videos clearly show the issue and provide context.
• Save receipts and records: Keep copies of any receipts, bills, or invoices related to your complaint. These records will serve as evidence of any additional expenses or losses you incurred due to the issue.
• Keep a journal: Maintain a detailed record of all interactions and communications you have had with Norwegian Cruise Line regarding your complaint. Note down dates, times, names of representatives spoken to, and a summary of the conversation or correspondence.
• Collect witness statements: If other passengers or crew members witnessed the problem, ask them to provide written statements or testimonials regarding what they witnessed. Their statements can add credibility to your complaint.
• Obtain medical records (if applicable): In cases where your health or well-being was compromised, seek medical attention on board or after the cruise. Keep copies of any medical reports or records that document any injuries or illnesses related to the issue.
• Keep copies of all correspondence: Maintain copies of all emails, letters, or other written communication exchanged with Norwegian Cruise Line. This documentation will serve as proof of your efforts to resolve the issue.

Having thorough documentation strengthens your case and provides a clear picture of the problem you encountered. This evidence will be vital if you need to escalate your complaint or involve external consumer protection organizations.

In the next step, we will discuss how to follow up on your complaint to ensure that it receives the necessary attention from Norwegian Cruise Line.

Step 5: Follow Up on Your Complaint

After filing a complaint with Norwegian Cruise Line, it’s important to follow up to ensure that your complaint is being addressed. Sometimes, a timely and proactive follow-up can expedite the resolution process. Here are some steps to follow up effectively:

• Keep track of time: Note the date when you filed your complaint and set a reasonable timeline for a response from the cruise line. This will help you determine when to follow up.
• Follow up through the same channel: If you initially contacted Norwegian Cruise Line via phone or email, follow up using the same method. Reference your complaint and briefly explain that you are following up for an update on the status of your complaint.
• Be polite and persistent: Remain courteous and polite in your follow-ups, but also be persistent in seeking a resolution. If you don’t receive a response within the expected timeframe, you may need to escalate your complaint to a supervisor or higher-ranking representative.
• Ask for a timeline: In your follow-up communication, politely request a specific timeline for when you can expect a resolution or further updates on your complaint.
• Consider alternative methods: If you haven’t received a satisfactory response after multiple attempts at following up, try reaching out through different channels such as social media or seeking assistance from consumer protection organizations.
• Maintain records of follow-up: Keep track of all follow-up attempts, including dates, times, and a summary of the communication. These records will be valuable if you need to escalate your complaint or seek further assistance.

Remember to remain patient but persistent throughout the follow-up process. It may take some time for Norwegian Cruise Line to fully investigate your complaint and provide a resolution. If, despite your best efforts, your complaint does not receive a satisfactory response, you may need to seek assistance from external consumer protection organizations, which we will discuss in the next step.

Now that you understand the importance of following up on your complaint, let’s move on to Step 6, where we explore seeking assistance from consumer protection organizations if needed.

Step 6: Seek Assistance from Consumer Protection Organizations

If your complaint with Norwegian Cruise Line has not been resolved to your satisfaction, or if you are facing challenges in reaching a resolution, you may consider seeking assistance from consumer protection organizations. These organizations can provide guidance and support in resolving disputes with businesses, including cruise lines. Here are some steps to seek assistance:

• Research relevant consumer protection organizations: Look for consumer protection organizations that specialize in the travel and cruise industry. They may have specific resources and services to assist you with your complaint.
• Contact the organization: Reach out to the consumer protection organization either through their website, telephone, or email. Explain your situation and provide all the relevant details of your complaint.
• Cooperate and provide documentation: Cooperate with the organization and be prepared to provide any documentation or evidence related to your complaint. This may include correspondence, receipts, photographs, or witness statements.
• Follow the organization’s process: Each consumer protection organization may have its process for handling complaints. Follow their instructions and provide any additional information they may request to support your case.
• Be patient: Resolving complaints through consumer protection organizations may take time, as they will need to investigate and mediate between you and the cruise line. Stay patient and maintain open communication with the organization.
• Consider legal assistance: In severe cases where your complaint remains unresolved, you may want to consult with a lawyer who specializes in travel or consumer law. They can provide legal advice and guidance on your options moving forward.

Consumer protection organizations can act as intermediaries between you and the cruise line, advocating for your rights as a consumer. Their involvement may increase the chances of reaching a satisfactory resolution.

Remember that seeking assistance from consumer protection organizations should be a last resort when all other avenues have been exhausted. Most cruise lines, including Norwegian Cruise Line, prioritize customer satisfaction and will attempt to address your concerns before involving external parties.

After seeking assistance from consumer protection organizations, continue to follow up with both the organization and Norwegian Cruise Line to ensure that your complaint continues to receive attention. Remember to stay proactive and persistent throughout the process.

With these steps, you are well-equipped to file a complaint with Norwegian Cruise Line effectively. We hope that your complaint gets resolved to your satisfaction, allowing you to enjoy smooth and memorable cruise experiences in the future.

Safe travels!

Filing a complaint with Norwegian Cruise Line can be a complex process, but by following these steps, you can increase the likelihood of a successful resolution. Remember, the key to a successful complaint is to be organized, clear, and persistent throughout the process.

Start by gathering all the necessary information related to your issue. This will help you present a clear and comprehensive account of the problem you encountered. Contact Norwegian Cruise Line directly, either through their customer service phone line, email, online contact form, or social media channels. Maintain a professional and polite tone in your communications, clearly expressing your concerns and expectations.

If necessary, write a formal complaint letter, providing a structured account of the issue and clearly stating your expectations for a resolution. Keep thorough documentation of your complaint, including photographs, receipts, journal entries, witness statements, and copies of all correspondence for evidence.

Follow up on your complaint regularly, politely seeking updates and a timeline for resolution. If your complaint remains unresolved or you are facing challenges in reaching a resolution, consider seeking assistance from consumer protection organizations specialized in the travel industry. These organizations can provide guidance and support throughout the process.

Remember, patience and persistence are key when filing a complaint. It may take time to address and resolve your concerns. Stay proactive, continue to follow up, and consider seeking legal assistance if needed.

We hope that these steps help you navigate the process of filing a complaint with Norwegian Cruise Line smoothly. Ultimately, our goal is for you to have the best possible cruise experience and for your concerns to be resolved in a satisfactory manner. Happy cruising!

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• Norwegian Cruise Line

How to file a formal complaint with ncl?

By hollytown , January 27, 2019 in Norwegian Cruise Line

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I will try to make this read as short as possible. Here goes... I had a group of me and 3 friends sail on pride of America on Oct 27 2018. We booked way over a year in advance. When we did the booking the we decided to book the airfare thru ncl. We also got a free night in Waikiki before the cruise left out. The rep told me that we would get the flight info on the final payment date. This is the first time I had ever booked a flight thru ncl. He also quoted me a price for insurance and said it was total for all of us. It seemed a little low, but I thought maybe Hawaii was different. I had never been, so I didn't know.. Anyways, final payment rolled around and before it was paid I asked abt the insurance. I was told that quote was per person, not total. Then after the payment was made, I called back to check on the flight info. This is the beginning of the 15+ calls I had to make to them. Each time I called I was on hold 30 min +. A lot of times the phone call would just disconnect. I finally found that if I pressed the option to book a cruise someone picked right up. I was told that I would receive the info 30 days before sailing and it would be emailed to me. This was important to me because of needing to know when our flight was leaving our so I knew what I could work that week. 30 days passed and still no info. The next time I called I was told they just didn't have the info yet. Several more calls and I finally emailed them. I was then told in a very snarky email that the info had been there and I needed to check in to see it. Not once did anyone ever say that. When I got the info our return flight gave us 30 min between the time the connecting flight landed till the next one took off. I called back. The lady I spoke with said she would change it but the people who update it were already gone for the day and it would be the following day before I would get new documents. A week later, still no email. By this point it is 2 weeks before we sail. I called again and got the documents (they didn't know why it wasn't updated) at this point I complained and the lady I spoke to said she was forwarding it to her supv and they would be sure to compensate us for all our troubles. Never heard fRom anyone. Got onboard the ship and was told by guest relations that they can't do anything about pre cruise issues and I had nothing compensating me. While on the cruise we were suppose to cruise the na pali  coast. That got cancelled due to scheduled maintenance.we got a letter stating each cabin would get $100 obc. When we went down to split it up (they put it all on one guest act) the rep said oh no, you have $200. The day before our last day one of my group decided to get a print out of her bill. There was a misc $50 charge. She went to guest services to ask about it and was told the $200 was a glitch and we were only suppose to have $100 so they took it back. This happened to everyone on board and they did not tell anyone unless you happen to notice it and ask them. I filed 2 different case numbers (1 for each problem) as I was told to do this by a rep I talked to when I got back. He said that they were going to honor the $200 credit and that I could have it put back on my credit card. It was suppose to take 15 business days for a response. After more phone calls, I finally got a response to the obc issues on Jan 10. It was a very generic response and basically said they would give me a welcome amenity on my next cruise. As this was not acceptable, I called again and was told I needed to respond to this email, which I did. No response as of yet. . I was told the pre cruise issue has just been assigned to someone on Jan 15 so it will be 15 bus days before I hear anything. Has anyone had an issue before with filling complaints? Who can I go to now to get something done?

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I read on an earlier post that someone had good results by calling this number: 1-855-625-4283.

i took a screen shot of the number because I’m still waiting on a promised, but not yet delivered, on-board credit. 

Hope it helps. 

To the OP, I don't think there is an email or customer service line you could call and address your issues.  I am sympathetic but many of the issues are typical of booking any cruise.  Cruise insurance is usually quoted per person.  Not sure anyone did anything wrong with that.  I do agree that booking a connecting flight 30 minutes after landing is risky.  However, many other people would complain if they were stuck in the airport for hours if they knew a flight left earlier.  NCL changed the flight for you, correct?  These are the issues and complaints you asked compensation for?

So far, IMHO I don't see where NCL did anything wrong.  However the woman who told you would be compensated for changing your flight errored in telling you about compensation.  Giving you quotes about insurance per person and trying to get your connecting flight as most beneficial to the passenger is hardly a reason to give someone compensation.  NCL changed your flight per your request.  Now, I do feel your frustration with the long communications you had over the phone and email.  But the ship would have no idea why you deserved compensation if you arrived on time for your cruise booking with NCL.  Cruise lines are allowed to cancel ports and they are not under obligation to give anyone OBC for that reason.  They will refund port taxes.  NCL gave everyone $100 but made an error in giving you $200.  It sounds to me they will honor their word and refund your card for the $100 especially since you have that in writing.  Cruise refunds can take up to 3 weeks.

I am sympathetic to  your frustration but every complaint you had about NCL really are typical cruise issues.  You missed no flights.  You got a proper insurance quote.  You did not miss the ship.  NCL offered OBC for a missed port which is a nice gesture and their error may get you another $100 off your bill.

I still don't quite understand what compensation you are seeking?  

1 hour ago, PatandStu said: I read on an earlier post that someone had good results by calling this number: 1-855-625-4283. i took a screen shot of the number because I’m still waiting on a promised, but not yet delivered, on-board credit.  Hope it helps. 

Thank you. I'll check to see if that is one of the numbers I've called. Hope you get your credit soon!

NLH Arizona

11 minutes ago, hollytown said: Thank you. I'll check to see if that is one of the numbers I've called. Hope you get your credit soon!

That is the pre-Concierge's number for those that are going to be cruising in a suite and don't know if they could help you.

1 minute ago, NLH Arizona said: That is the pre-Concierge's number for those that are going to be cruising in a suite and don't know if they could help you.

Oh ok. Probably not then. Thanks!

Too long, didn't read.

1 hour ago, david_sobe said: I am getting old because I had to read the original post 3 times before I understood all the issues.    To the OP, I don't think there is an email or customer service line you could call and address your issues.  I am sympathetic but many of the issues are typical of booking any cruise.  Cruise insurance is usually quoted per person.  Not sure anyone did anything wrong with that.  I do agree that booking a connecting flight 30 minutes after landing is risky.  However, many other people would complain if they were stuck in the airport for hours if they knew a flight left earlier.  NCL changed the flight for you, correct?  These are the issues and complaints you asked compensation for? So far, IMHO I don't see where NCL did anything wrong.  However the woman who told you would be compensated for changing your flight errored in telling you about compensation.  Giving you quotes about insurance per person and trying to get your connecting flight as most beneficial to the passenger is hardly a reason to give someone compensation.  NCL changed your flight per your request.  Now, I do feel your frustration with the long communications you had over the phone and email.  But the ship would have no idea why you deserved compensation if you arrived on time for your cruise booking with NCL.  Cruise lines are allowed to cancel ports and they are not under obligation to give anyone OBC for that reason.  They will refund port taxes.  NCL gave everyone $100 but made an error in giving you $200.  It sounds to me they will honor their word and refund your card for the $100 especially since you have that in writing.  Cruise refunds can take up to 3 weeks. I am sympathetic to  your frustration but every complaint you had about NCL really are typical cruise issues.  You missed no flights.  You got a proper insurance quote.  You did not miss the ship.  NCL offered OBC for a missed port which is a nice gesture and their error may get you another $100 off your bill.   I still don't quite understand what compensation you are seeking?  

At this point all I need is contrast information. Thank you

3 minutes ago, Outerdog said: Too long, didn't read.  

That's why I prefaced it in the beginning. Thanks tho!

BirdTravels

4 hours ago, hollytown said:   Who can I go to now to get something done?

https://www.ncl.com/about/contact-us

Select Post-Cruise guest relations. 

What does OP want done to resolve here situation.

Just now, BirdTravels said: https://www.ncl.com/about/contact-us Select Post-Cruise guest relations.     

This is where I went to file the case numbers back in Nov

2 minutes ago, zqvol said: What does OP want done to resolve here situation.

For the obc I want the $100 back on my credit card like they told me they would do.

For the miscommunication issue, I would like whatever compensation they promised would happen and it didn't. I currently have another cruise booked with them. 

I stated this clearly in the email I sent to them. So there shouldn't be any confusion on their end.

8 minutes ago, hollytown said: This is where I went to file the case numbers back in Nov

Our experience is that it takes upwards of 3 months to resolve a case. With 10's of thousands of people sailing each week, and hundreds of emails sent every day of the week, things end up in queues for disposition. 

6 minutes ago, BirdTravels said: Our experience is that it takes upwards of 3 months to resolve a case. With 10's of thousands of people sailing each week, and hundreds of emails sent every day of the week, things end up in queues for disposition. 

Oh wow! That's good to know. Every time I have called since I filed the case told me it would be 15 business days. Thanks for your info..

You can Tweet Andy Stuart (President and CEO of NCL) at @nclandy. If you don't have a Twitter account yet go to this link and sign up, then send him a tweet.

But first, I would write down the ONE THING you want from NCL. Not the long laundry list of things gone wrong that got corrected, minor things that you know don't deserve action. Those things are important, yes, but only to understanding your frustration.

You have about 140 characters to alert him so focus on telling him what you want in those 140 characters. Something like "Waiting for XX months for resolution of case #xxxxx. Can you help?" is perfect.

1 hour ago, hollytown said: For the obc I want the $100 back on my credit card like they told me they would do. For the miscommunication issue, I would like whatever compensation they promised would happen and it didn't. I currently have another cruise booked with them.  I stated this clearly in the email I sent to them. So there shouldn't be any confusion on their end.

I don't want to sound like I am pouncing on you like a lawyer but your own statement casts doubt on your case.   You would like "whatever compensation they promised"   Clearly if NCL promised compensation, they would have told you exactly what it was.  Then you would have a case.  What ever happened to my __________ compensation?  There seems to be miscommunication and from your own words, I don't think NCL is going to give you any compensation other than the $100 OBC they stated would be refunded to your card.  In your own words, you made no case for compensation and you never state what NCL stated they would give you.  Just saying from your own words, there seems to be nothing there.  Clearly you were aggravated from phone calls and emails.  However, NCL flew you to the ship on time for departure and got you home safely.  I just am confused what you are demanding.

16 minutes ago, david_sobe said: I don't want to sound like I am pouncing on you like a lawyer but your own statement casts doubt on your case.   You would like "whatever compensation they promised"   Clearly if NCL promised compensation, they would have told you exactly what it was.  Then you would have a case.  What ever happened to my __________ compensation?  There seems to be miscommunication and from your own words, I don't think NCL is going to give you any compensation other than the $100 OBC they stated would be refunded to your card.  In your own words, you made no case for compensation and you never state what NCL stated they would give you.  Just saying from your own words, there seems to be nothing there.  Clearly you were aggravated from phone calls and emails.  However, NCL flew you to the ship on time for departure and got you home safely.  I just am confused what you are demanding.

I'm telling the story as it happened. They told me they would compensate but never told me what that would be. Hence why there was a supervisor that was suppose to call me and never did. As far as the obc, I was told I would get it, but with the last email I received they were wanting to give me a welcoming amenity on my next cruise in place of it. And before you ask, no they did not state what in the email. I'm not sure why this has even became a discussion. All I wanted was info on who to contact. The what Im asking for to remedy the situation needs to be discussed with ncl, not cruise critic. 

24 minutes ago, fshagan said: You can Tweet Andy Stuart (President and CEO of NCL) at @nclandy. If you don't have a Twitter account yet go to this link and sign up, then send him a tweet.   But first, I would write down the ONE THING you want from NCL. Not the long laundry list of things gone wrong that got corrected, minor things that you know don't deserve action. Those things are important, yes, but only to understanding your frustration.   You have about 140 characters to alert him so focus on telling him what you want in those 140 characters. Something like "Waiting for XX months for resolution of case #xxxxx. Can you help?" is perfect.

That is perfect! Yes, I do have a Twitter account. Thank you! The reason I even put so much info on here was because I have seen in other post how people always want the whole story. Thank you for taking the time to read it and for your suggestion. It's much appreciated

Good luck to you--don't give up. It sounds like a very frustrating string of events and I sympathize.

1 minute ago, Greenpea2 said: Good luck to you--don't give up. It sounds like a very frustrating string of events and I sympathize.

Thank you very much. I appreciate that. 

If you received a Cruise Confirmation from NCL they list all charges individually and line by line show prices per person, so  your charge per person for Trip Insurance would have had a total in one column, but charge for each person would have been shown under specific columns "Guest 1", etc. Also, Transfer if pre-arranged/charged would have been a separate line as well. I've never booked hotel through NCL, so if the transfer was associated with that part of trip it may be embedded on the hotel line.

I've sailed often on NCL, we are really pleased with our experiences, including resolving small issues. Good luck with your process.

9 minutes ago, Nola26 said: If you received a Cruise Confirmation from NCL they list all charges individually and line by line show prices per person, so  your charge per person for Trip Insurance would have had a total in one column, but charge for each person would have been shown under specific columns "Guest 1", etc. Also, Transfer if pre-arranged/charged would have been a separate line as well. I've never booked hotel through NCL, so if the transfer was associated with that part of trip it may be embedded on the hotel line.   I've sailed often on NCL, we are really pleased with our experiences, including resolving small issues. Good luck with your process

Yeah, the trip insurance wasn't an issue I was expecting anything out of because we ended up using another company. The only reason I ever mentioned it is because it was incorrect info given. I thought at first maybe they had a new group of employees that maybe needed some extra training, etc. My main issue was the time that I had to waste calling trying to get our flight info. I work 2 jobs and ruin a small business and was almost put in the position of not getting time off because my work requires a 30 day notice to take vacation. I didn't get confirmation until almost 2 weeks before we sailed. I have used ncl many times before and never had issues like this. Thank you for taking the time to read and respond. 

newmexicoNita

14 hours ago, Outerdog said: Too long, didn't read.  

I was thinking the same thing,not to mention no paragraphs. 

Here are a few problems with the posting: 

1-as a retired TA I can assure you the air schedule, even going through the cruise line is set by the air line. Believe me when I say, some of worst problems I ever had was booking air packages. The prices are good, but that is where it stops and this isn't only NCL. 

2-you say you thought the insurance was too low: didn't you question he figure at the time and if you didn't get an email from NCL listing all the charges immediately did you think of calling that day to ask why? 

3-What would you expect from NCL at this late date? 

I have no problems with anyone complaining to a company. We have done our share but it is always as soon as the problem occurs and writing to them, not calling or emailing them. I hope you get satisfaction but am doubtful it will be exactly what you want. Please, if you are going to pursue this and it sounds like you are, remember you got to and from your destination which is all that was promised to you. 

I am probably overlooking some of your concerns, but again, it was very hard to follow your comments because there were no paragraphs. 

11 minutes ago, newmexicoNita said: I was thinking the same thing,not to mention no paragraphs.    Here are a few problems with the posting:  1-as a retired TA I can assure you the air schedule, even going through the cruise line is set by the air line. Believe me when I say, some of worst problems I ever had was booking air packages. The prices are good, but that is where it stops and this isn't only NCL.  2- if I understand you, your problem was with an Oct sailing. It is way to late to complain now, that was over 3 months ago. 3-you say you thought the insurance was too low: didn't you question he figure at the time and if you didn't get an email from NCL listing all the charges immediately did you think of calling that day to ask why?  4-What would you expect from NCL at this late date?    I have no problems with anyone complaining to a company. We have done our share but it is always as soon as the problem occurs and writing to them, not calling or emailing them. 

No, you did not understand correctly. I started the complaint after he final payment date which was July. We sailed on Oct.  I apologize that I didn't write in paragraphs, I was trying to hurry. I actually apologize that I even posted anything at all. All I was asking if anyone had contact numbers. I thought I would include the situation so I didn't have to answer a lot of questions. That was incorrect on my part obviously.

I have stated this before... I want my obc that incl said they would honor back on my credit card. As far as the compensation I was never told what that would be. That's another reason why I had to call repeatedly trying to get someone who could tell me something. I was offered that by ncl. I didn't request it. And it was because of the amount of time I had to spend just to find out when we were even flying out much less getting back. This was a huge deal for me because I work 2 jobs and run a small business. A little over 2 weeks before sail date to find out was a big issue. Now I'm assuming the only thing they could do now is on my next cruise I already had booked with them is give me the compensation then

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