onward travel solution uk

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Airport Taxi Service

Onward travel solutions, +44 (0)203 4788892 live chat.

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£3 OFF EVERY Online Journey + 5% Return Booking Discount! Enjoy discounted travel when you buy online. For even greater savings, book your return trip at the same time and save an extra 5% off both journeys... More Information

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Onward Travel Solutions Ltd 3, Viking House, Cheddar Business Park Wedmore Road, Cheddar BS27 3EB

United Kingdom: 0203 4788892 International: 0044 203 4788892

Popular Locations

We cover the whole of the UK, including many popular locations such as Aberdeen , Belfast-City , Belfast-International , Birmingham , Blackpool , Bournemouth , Bristol , Cardiff , Coventry , East-Midlands , Edinburgh , Exeter , Gatwick , Glasgow , Heathrow , Humberside , Inverness , Leeds-Bradford , Liverpool , London-City , Luton , Manchester , Newcastle , Newquay , Norwich , Plymouth , Prestwick , Sheffield , Southampton , Southend , Stansted , Teesside , and many more...

© Onward Travel Solutions Ltd, 2006 - 2024 

Onward Travel Solutions

Location & Hours

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3 Viking House

Wedmore Road

Cheddar Business Park

Cheddar BS27 3EB

United Kingdom

About the Business

We specialise in taxi transfers to and from all UK airports, ports and other locations for both individuals and groups, with the focus on a courteous and thoroughly professional personal service at affordable prices. 24 hours a day. 7 days a week. …

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Overall rating

Having had previous good experiences with this company I decided to use them to take our daughter to a hotel near Heathrow from our home in Dorset. This driver sent a text some time before due time asking if he could come early to which we agree 30 minutes early. He duly arrived in an accident damaged car which was not encouraging. Our daughter is a nervous passenger at the best of times and was scared stiff when the car was driven at speeds up to 90 mph on the A303 and also very fast through roundabouts. He did slow down to the legal limit of up to 70 mph for the rest of the journey after she complained. On the plus side he was helpful with her luggage on arrival at the hotel. Taxi drivers should always drive with due care for the comfort and safety of passengers and that was not the case here.

I am a driver who waited few times more then expected and was not reimbursed as they lying around and they charged me when i handed back the job 5 hours before and they dont have any rights to charge me Stay away from this company as a driver Customer service rubish dont know to read even and to answer properly for your questions Not even was answered and they deleted my account because they couldnt resolve my question where i can complain officialy an email adress was requested . Asked where is stated you can charge me and answered that see the picture So stealing your money take care be carefully how do you work for them Stay away from them even if you are a customer

Driver was on time, but that's pretty much where the positives end. Kept braking very suddenly,could not pick a speed and sped the whole journey. Was left feeling very motion sick. I wish this was a one off but our previous two transfers with this company were the exact same experience. Will not be choosing then again and I would steer clear of them, only a matter of time before their drivers' reckless driving results in an accident.

I terrible service! Do not waste your money. I received a phone call while waiting for my bags. He wanted me to call him when in the lounge, I reminded him I had paid for meet and greet, then he complained about the cost of parking. When I got through he was stood there however on his phone. He then went to grab my carryon. I gave him the larger bag. He raced through the car park still on his phone, not looking where I was. Complained when I wanted my carryon case with my laptop in the back. The car was not clean and just looked grubby. Did not have my address he said it was in his email. The whole journey was tense and not pleasant. I contacted the company afterwards, no apology because the driver denied everything. Don't expect to get any customer service or accountability from this company.

Had to give him directions as he was going the long way round and we travelled in complete silence (Awkward)!Also as I have a walking stick he didn't open the sliding door for me and when I asked he slammed the door after me and slightly caught my fingers but thankfully my reflexes saved me from a more serious injury. I must say though my previous driver on the last two occasions was excellent.

We were charged £19 extra for the time it took us to get to the taxi, while it was typical time it takes for anyone to get out of the airport. I never paid attention to the small print/T's and C's which they have as part of their booking to rip people off. When I challenged this unfair charge, instead of helping, the OTS agent instructed the driver to hold us on the roadside until the over-charge dispute was settled while OTS had my card details from the original booking and all I requested was to allow me to reach home and read OTS T's and C's at my convenience. We felt very unsafe and went through a lot of stress due to the OTS behaviour. I am infuriated at the way I and my family were treated during this pickup service. I have never had a Taxi experience like this in my whole life. I have been travelling for 20 plus years. No other taxi company ever pressurised me over time to get out of airport like this. As a passenger I would expect a Taxi company who is doing airport transfers to be sensible about the business they are in and factor in some flexibility of the time it takes to collect baggage and go through immigration. I had kept driver updated about our whereabouts within the airport the whole time. The driver confirmed over phone that he would leave for airport once I have collected the baggage and that's exactly what he did. So the driver hardly waited for 5-10 mins at the airport. Hence the waiting charge is highly unfair. What made it worse was that driver instructed us to get to drop off lane for pick up which is against the law and it took us extra time to find the place and we were charged for that time too when we should have been picked from the arrivals parking. So the two reasons given to me to justify extra waiting charges i.e. extra parking charges and extra waiting time, both don't really apply in this case. Needless to say, I will never use OTS again after this horrible experience.

We waited nearly an hour at the exit to International arrivals. We hadchanged phone détails but that,,and our position was relayed to the office. It seems these détails had not been transmitted to the driver. He was very apologetic and the ride to our destination was efficient.

GET AN UBER OTS's driver was unable to direct me to the pickup spot at Gatwick South Terminal. Although we initially communicated by text, he called me while I was walking out of the airport to tell me the pickup location - undoubtedly the most important information for the passenger to know. I had to tell him many times (speaking on the phone and also by text) that I was having difficulty hearing him due to a bad connection. I repeatedly requested that he text me this information and he refused to do so. I even texted him my precise location in the parking garage (where, as best as I could tell because it was hard to hear him, I thought he had directed me to go). He grew increasingly rude and began our last call by shouting at me. I did not feel happy or safe to ride with him after that, nor was I inclined to further trust a company that would employ such a driver. As OTS never shared his name or badge/license number with me I cannot identify this driver specifically, and so I can only recommend that passengers (especially solo female travellers) avoid this company altogether. Luckily, I was able to get an Uber home; with Uber, I was provided with clear, precise directions to the pickup location, the fare was lower, and the driver was communicative and treated me with courtesy and respect the entire time. Meanwhile, OTS refuses to issue me a refund. I do not often leave online reviews, but my experience with this company was so shocking that I wanted to share it here and give passengers a chance to avoid a similar negative experience. Get home safe, everybody.

Avoid at any circumstances, even if you have to walk! Charging you upfront without providing any service and then you need to end up in court to get your losses back. Bottom line company! Avoid!

Booked their service for my guest. Paid 90 GBP booking fee, however, the driver claimed 12 GBP is required to be paid for extra wait time. The issue and the frustration emerged because the driver started the trip and decided to pull over in the middle of the road because of the extra 12 GBP and asked my guest out of his car. If he didn't leave the airport there would have been no issue, and even if he spent extra time parking to settle the issue and the discussion eventually broke down, the company would have still had enough to cater for the extra parking time because I already made the payment. I explained to their customer care that I had already paid 90GBP for the trip and would like to talk to my guest to confirm the exit time they landed and came out of the airport in order to calculate the wait time but the customer care insisted the driver would need to pull over. Avoid using their service, the driver was very rude, their customer care don't care, they know they have your booking fee and they take undue advantage of that.

96 other reviews that are not currently recommended

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Onward Travel Solutions Ltd

Become a Driver Today

Don't return empty from the airport; sign up with ots today and start filling those dead miles, with zero cost to you., why sign up.

We offer pre-booked transfers to and from all major UK airports for various vehicle types: Saloon, Estate Car, People Carrier, Executive Car, Executive People Carrier and 8 Seater Minibuses.

Zero cost to you; there are no rent or membership fees for working with us. The price you quote is the price you receive.

24/7 Assistance

We are on-hand at all times of day to resolve any issues that might arise before, during or after your journey.

Save Miles With Tie-Ins

We continuously look for suitable Tie-Ins in your area to save you dead mileage.

Supplier Portal

Our bespoke Supplier Portal is designed with drivers in mind; fully functional on smaller-screened portable devices and larger desktops/laptops alike.

High Value Airport Travel

The vast majority of our work is high value airport travel; meaning clean, low-fuss journeys for a mixture of business and holiday travellers.

Weekly Payment

We understand the importance of prompt payment, so our business is built around making weekly payments for your submitted invoices; now easily done on our online Supplier Portal.

Flexibility

Quote as often as you like. No quotas to fill or commitment before accepting a job. You choose which work to take on and how busy you'd like to be.

In-house Software Team

Our in-house development team are continually working on new Supplier Portal features and tools to make your life easier.

Since launching Onward Travel Solutions in 2006, our mission has always been to provide UK airport transfers and exceptional service at affordable prices. Having been a taxi driver for many years, I developed an extensive understanding of the industry and recognised an opportunity to move it forward. By investing in technology and developing systems that efficiently connect travellers and transfer companies, we've been able to reduce the overheads taxi drivers and companies normally face. We handle the sourcing, marketing and customer communication for our associated transfer companies, allowing them to focus on simply providing a great service to the customer on their day of travel. Our systems are now sophisticated enough to detect and notify our associates of tie-in journeys that can potentially save 'dead' miles; a win for the environment and you the supplier.

Sign Up Below

Fill in your contact information below for more information on working with OTS and to start our quick and easy sign-up process.

General Information

Company name, representative name, contact details, email address, telephone number, licence & vehicle details, licence type, fleet details, other information.

Feel free to provide any additional information about yourself or your company or ask any questions you may have.

How Did You Hear About Us?

Driving Your Private Hire Work

We take finding good quality private hire taxi contracts easy by providing you a direct line to all our available airport taxi work in the UK. We send you these private hire jobs 24/7, with you in full control over which taxi jobs you want to take.

Whether you are a private hire operator, hackney carriage, or not licensed yet, get in touch using Sign-Up form above to start your journey with us.

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Awarded the eKomi Gold Seal of Approval!

• Positive  94.28%
• Neutral  2.37%
• Negative  3.34%
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•  2.37%
•  3.34%

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• Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Punctuality

Easy to find, comfort of journey, customer service, value for money.

• Reviews (483)
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Latest Reviews

“excellent service ”.

written by yhWalker446 on 30/06/2024

Booked Airport Transfers booking was seamless. Very reasonably priced. Both outward journey and return journey cars were immaculate. Drivers punctual always kept in touch before the journeys. Polite and helpful. Excellent!No complaints at all. Would highly recommend.

“Brilliant driver ”

written by Jackiedrew3 on 28/06/2024

What a wonderful driver - on time, played 80s music and helped me with my luggage right up to the check-in desk. Thank you so much

“Great service and price”

written by Christineleonardcohen on 21/06/2024

Very please with our transport to and from airport. Good price and friendly efficient service. Kept informed throughout

“Top class ”

written by Neilbu on 16/06/2024

Taxi at both ends arrived on time and both drivers friendly and professional. Great service with very competitive rates. Will definitely use again

“The journey itself was good but don't pay for extras”

written by NickJD92 on 10/06/2024

I've used Onward Travel Solutions twice for business. Both times I have paid extra to be greeted by the driver. I've paid extra so I can start my journey straight away without needing to wait at all, exactly what you want after a business trip. On both occasions the drivers were not waiting for me and I had to wait an additional 15-20 minutes for them to arrive. I understand they do this in case of any delays without racking up car parking fees. But don't offer this as an additional cost if it's not something you can fulfill. Both drivers were fine for the actual journey's but it really frustrates me when you pay extra for a service and then you don't get what you paid for.

“relaxing drive from Heathrow to home”

written by on 05/06/2024

all went well. was met at arrivals, luggage carried to vehicle by the driver safe drive back home.

“Hassle free travel to and from Airport”

written by M33ett on 28/05/2024

I cannot fault the service received from OTS the drivers have been excellent, very friendly and reliable. Pick up driver arrive on time (we’ll actually a little bit early which was great) so no worrying about arriving on time. Return driver had texted before we had landed and was there ready and waiting for us! It was so good not having to faff about with the airport parking, dropped off and picked up right outside the terminal. The Customer-service phone line was also fantastic, I had to change pick up time at short notice- the day before! It was sorted within seconds without a problem. I would say the perfect start and end to a lovely holiday. I will be using OTS for all my holiday airport journeys in the future.

“Manchester Airport Pick Up”

written by Colton372 on 28/05/2024

I phoned the driver once i was through customs and he met me in the terminal. Driver was very polite and car was clean. 5th time and always an excellent service.

“Very nice ride”

written by HerbertMIssouri on 27/05/2024

The driver arrived early and was very helpful and pleasant. He drove the speed limit and arrived at the airport in good order.

“Good service”

written by JacquiFou on 22/05/2024

Paid for meet and greet. Didn’t have a sign with my name as indicated in booking but driver found me after conversing by text. Nice car and driver was very pleasant. Dropped off at door. Have used before and have already booked for my trip to airport in October.

“Good safe driver”

written by johnnliz1234 on 18/05/2024

Had a good safe driver on a booking from Edinburgh Airport to Redding, Falkirk.

“Awful company. ”

written by Paramountbrickwork on 17/05/2024

Awful company, they took money from my account without my permission. They cost me 1 and half hours waiting at Gatwick. In my opinion they are con-merchant. Disgusting despicable driver who was only really interested in ripping me off! Do not use this company a complete waste of time and money. They cost me so much more in time and getting home than a normal taxi.

“Very professional service”

written by Larsen1987 on 07/05/2024

Very smart immaculate car and driver, polite and professional.

“Used three times in the last couple of weeks and has...”

written by KyleBowers on 24/04/2024

Used three times in the last couple of weeks and has been perfect every time.

“Good Service, Good Value.”

written by BrennaDay on 21/04/2024

There was a minor problem with finding each other in Terminal 5 Heathrow, but the telephone contact worked well. The driver took an excellent alternative route back to our home in Oxford in view of a congested M25. No complaints and a reasonable fare price.

“travel from Manchester airport ”

written by Ruderman on 20/04/2024

We enjoyed our travel. The car was fantastic, very comfortable. The driver was very nice and friendly.

“On time, Friendly, Professional Service. . ”

written by EssenceFox on 24/03/2024

I have used this company several times and will continue to use. They keep you informed, contact details, turn up on time, clean vehicles, friendly, polite and professional drivers. So very highly impressed by this company and cannot praise them enough. Brilliant !

“Friendly, polite, professional ”

written by ClareBA on 24/03/2024

Our driver was polite, very friendly, on time and drove well. Would use again and recommend.

written by 219Perkins on 15/03/2024

Another excellent trip with Onward Solutions. Friendly helpful driver. Comfortable clean vehicle

“Travelling to and from Airpoints”

written by Morse1983 on 28/02/2024

I have travelled on three separate occasions with Onward Travel Solutions. Two from the airport and one from home to the airport. I have been impressed with their online booking arrangements, their promptness in turning up on time, and their polite and kind drivers. The price is good. I have no hesitation in using their services again and will recommend them to family and friends.

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Cheap pricing, instant booking, prompt pickups, dependable drives.

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Why Travel With Us?

Easy online booking.

Reserving your trip with us is a breeze! Our streamlined digital reservation platform ensures a hassle-free process with just a handful of taps. We prioritize your comfort and efficiency, making our reservation system straightforward, user-friendly, and available 24/7.

Professional Drivers

We're dedicated to delivering premier service, and our chauffeurs are the heart of this promise. Well-versed and familiar with local routes, they're equipped to guide you seamlessly, ensuring punctuality for your journey's end.

Competitive Prices

We champion transparent pricing, devoid of hidden costs. This guarantees optimal value for every penny spent. You'll find our tariffs both clear-cut and pocket-friendly, allowing for an economical journey.

Customer Satisfaction

Your delight as a client sits at the pinnacle of our goals. We're not just looking to meet but surpass your service expectations. Our relentless pursuit of excellence ensures a consistently uplifting experience whenever you opt for our services.

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Unrivalled network of leading breakdown recovery clients in the UK

Specialised onward travel solutions for smooth continuation of journeys, cost-effective and appropriate onward travel strategies, an efficient booking system for expedited service, tackle unanticipated breakdowns with our reliable onward travel solutions.

Breakdowns on the road are always unwelcome, and they rarely come with an immediate fix. As a ground transportation specialist, CMAC understands the necessity of having robust systems for those worst-case scenarios.

Commonly referred to as ‘alternate transport’, onward travel offers road users a seamless way to complete their journey when things derail. Our vast experience in delivering nationwide tailor-made onward travel solutions for world-leading breakdown recovery clients sets us apart.

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Available 24/7/365

Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

Global coverage

Our services cover countries all across the globe, ensuring you can get your people where they need to be.

Investing in technology

We invest in technology to ensure the best possible customer experience.

We pride ourselves on our customer-centric approach. We provide many of the UK’s top breakdown recovery brands with industry-leading onward travel solutions.

Our mission is to elevate the standard for alternate transport solutions in this sector. With our round-the-clock expertise, we deliver swift and safe onward travel services to our clients.

Our key aim is to supply motorists with a fitting and cost-effective solution when a roadside fix isn’t possible. Thanks to our comprehensive supplier network, a wide variety of vehicles can be dispatched rapidly and safely, all meeting stringent operational standards of delivery.

How we do it

Our top-tier service delivery team and advanced technology systems are tailor-made for providing efficient onward travel solutions. We aim to reduce stress for breakdown recovery specialists and their members with our end-to-end solutions.

From real-time SMS notifications to prompt service delivery, we ensure a clear customer journey. Our intuitive booking and management platform is designed to support your team across all business functions. With 24/7/365 support, proactive monitoring, and quick issue resolution, we're always there when you need us.

We're reliable.

Our proven track record of delivering high volumes of time-critical journeys, in bustling cities or remote locations, underscores our reliability.

We're responsible.

Our first-class supply chain network and focused compliance programme ensure a best practice duty of care for travellers.

We're resourceful.

Our access to the UK’s most expansive and responsive supply network means our vehicles are vetted, primed and ready to go, reflecting our commitment to prompt onward travel solutions.

Contact us to learn more

If you’d like to learn more about our onward travel solutions, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100 .

Alternatively, you can enquire by filling out our contact form and we’ll be in touch shortly.

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

Frequently asked questions

Call us today on 03333 207 100 to speak to a member of our team.

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Ots Airport Chauffeur Service

Onward travel solutions, +44 1934 744171 live chat.

Information Book Online for a £3 Discount Close Notice

£3 OFF EVERY Online Journey + 5% Return Booking Discount! Enjoy discounted travel when you buy online. For even greater savings, book your return trip at the same time and save an extra 5% off both journeys... More Information

Instant Online Quote

First journey.

Please enter a place name or postal code for the "Start" and "End" of your journey.

Click the plus (+) button to add any additional pick up or drop off points to your journey.

Chauffeur Services - All UK Airports

Onward Travel Solutions Ltd is the perfect choice for your Executive car transfer service from any UK Airport. Whether it is for your corporate or personal needs you can rest assured that we will do our utmost to ensure your transfer goes as smoothly as possible. We offer a full meet and greet service in arrivals with a name board containing the client's name or company logo. Your professional chauffeur will be both friendly and courteous, offering full assistance with your luggage. We offer 2 types of car as standard :- E Class Mercedes car or the V Class Mercedes MPV * Your chauffeur will be smartly dressed in collar and tie.

If you would like a quote for a journey you are planning please select the 'Type of Journey' you require and enter the post code on the 'Instant Online Quote' form to the left. If you don't have the post code please select the 'Type of Journey' and then click on the 'Manual Quote' button and fill in as many details as possible and we will email you with a quote as soon as possible. The price we quote is the price you pay.

From the moment you contact us, we ll do everything we can to ensure that your booking and transfer go as smoothly as possible. That means an air conditioned vehicle tailored to the number of passengers and the luggage requirements specified by you.

Extensive Fleet

We provide access to a large fleet of vehicle sizes and types. Regardless of your party size, luggage or special requirements, we can usually provide the perfect vehicle.

If you have any queries about vehicle suitability, please check our vehicle calculator .

You will receive an experienced driver with proven customer service skills and an extensive knowledge of the local area. A complimentary Meet And Greet service in arrivals a comforting thought, especially for first time visitors in a foreign country. If your flight is early or subject to delays, we will track your flight's progress and send your driver at the new expected time of arrival. A lot of our work is corporate based so if you are booking a transfer for other people you need not worry, we will give them the professional quality service they would expect.

We accept most major credit cards and debit cards and send receipts via email. One of the biggest headaches travel buyers face is matching transaction booking information with credit card payment statements. The data gathered when a booking is made and the data that turns up on payment card statements can often be very different and prove difficult, if not impossible, to reconcile.

With Onward Travel Solutions Ltd every booking is made through on-line payment and with every payment we email you a receipt with your booking details on. We operate from all UK airports. So by using Onward Travel Solutions Ltd for all your airport executive travel you know you are going to receive your receipts making it easier for you to reconcile at the end of the month.

Popular Locations

We cover the whole of the UK, including many popular locations such as Aberdeen , Birmingham , Blackpool , Bournemouth , Bristol , Cardiff , Coventry , East-Midlands , Edinburgh , Exeter , Gatwick , Glasgow , Heathrow , Humberside , Inverness , Leeds-Bradford , Liverpool , London-City , Luton , Manchester , Newcastle , Norwich , Prestwick , Sheffield , Southampton , Stansted , Teesside , and many more...

© Onward Travel Solutions Ltd, 2006 - 2024 

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Onward Travel Solutions Ltd   Reviews

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Reviews 3.4.

1,087 total

Most recent

Driver slept on the side of the M25

The driver was reckless, swerving all over the road, constant speed changes from over 80 down to 50. This was all due to the fact that he was sleepy. He kept saying sleepy and then he finally pulled onto the side of the M25 to sleep. Here I am, a lone female passenger in his car, I sat in the front seat because I get car sick in the backseat, and he pulls over on the M25 for a kip! Laid his seat back and off to dreamland! It was scary and unprofessional! He closed his eyes and slept for several mintues. Then he finally wakes up, jumps out of the car to get water and biscuits. Then we finally get back on the road to my destination. It was only a 70 mile drive. When arriving at my destination, my luggage was soaked, the boot of the car was soaked with water, how and why, I don't really know. Very unprofessional and scary journey! He also smelled like a goat! Worse than a goat to be quite honest! My return journey to the airport was also canceled 1 hour before pickup time, which left me in a rush to find a replacement taxi. I will never use OTS ever again!

Date of experience : September 03, 2018

Do not use !

Not on time ! Paid for meet and greet and they didn’t turn up

Date of experience : September 02, 2018

Driver phoned the day before trip to…

Driver phoned the day before trip to confirm journey. He arrived a little early (as he said he might) and was helpful and polite. Assisted with loading and unloading cases and was knowledgeable about drop off zones at Birmingham airport. Have used this company several times and always had first class service.

Date of experience : September 01, 2018

Nightmare experience

Both legs of this journey were nightmares! I ordered a16 seater with facilities to accommodate child seats & having spoken to a customer advisor was assured that this was possible. On the morning of the outward journey, a 55 seat coach arrived with no child seat facilities. It was 28 minutes late & I had to contact the driver. He made no attempt to contact me despite later claiming that he did! On The return trip, a ramshackle mini bus arrived! It was old, smelly, the seats had seen better days & there was no A/C fitted. One of the child seats could not be accommodated & we had a very bumpy & uncomfortable journey home. The attitude of the so called customer service people was condescending & offensive & refused to accept any of my legitimate comments. A thourorly bad experience!

Date of experience : August 31, 2018

On time. Lovely car. Polite drivers. Reliable

Date of experience : August 28, 2018

very good service

Date of experience : August 27, 2018

Best for airport transfer

Courteous drivers, on time ((early actually!), comfy vehicles and very good value for money.

Date of experience : August 25, 2018

Used for 5 years running!

Used for 5 years running! Easy and quick quotes and booking. Great prices.

Date of experience : August 20, 2018

Good, polite driver - arrived early, so no panics about getting to the airport late

Date of experience : August 19, 2018

Always very reliable and helpful

Always very reliable and helpful, wouldn't use anyone else.

Very good service

Recently used their service for a transfer from Southend Airport to Bexley. Driver picked us up within 3 minutes of our call. He was polite, friendly, and the car was clean and comfortable. I would certainly use them again. OTS-13082018103941-44-1

Date of experience : August 15, 2018

Well pleased with service

I picked this company from the….

I picked this company from the internet. I had no idea whether they were reliable or not. They were excellent. The driver collected us from our home address exactly on time in a clean and comfortable people carrier. The driver was lovely, he took our cases and packed them away and was very polite and courteous. I had been sent information about our return journey by email which included the telephone numbers of the drivers. This made our return journey so much easier. We were returning late at night from Bristol airport, all I needed to do was phone the mobile number provided and the driver told us where he would meet us. Although it was a different driver, he was again very polite and the car was beautifully clean and comfortable. I would definitely recommend this company and will be using them again myself.

The cars are comfortable and the…

The cars are comfortable and the drivers are always pleasent.

Date of experience : August 13, 2018

perfect experience

Date of experience : August 08, 2018

Very polite driver and reliable

Very polite driver and reliable, 15 minutes before the arranged time. Very good communication, company-customer/driver-costumer. Definitely will make use of this company in the future.

Date of experience : August 06, 2018

On time and flexible on last minute…

On time and flexible on last minute changes Thank you

Date of experience : August 03, 2018

EXCELLENT JOURNEY AND THE DRIVER VERY…

EXCELLENT JOURNEY AND THE DRIVER VERY POLITE AND HELPFUL.

Date of experience : August 01, 2018

Brilliant service 2nd time have booked…

Brilliant service 2nd time have booked and already booked for 3rd time

Very pleasant driver

Very pleasant driver, kept us informed of where he was and where he would pick us up. In fact he came right into the hotel reception and helped us with the cases. Comfortable journey. Would use again

Date of experience : July 31, 2018

VAT Record: GB891458976

Changes detected for vat number gb891458976, company information, companies at post code bs1 6hl, companies at post code bs27 3eb.

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Onward Travel Solutions Ltd   Reviews

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Reviews 3.4.

1,087 total

Most recent

Shocking service

Shocking service. Booked taxi was 1 hour 15 minutes late. Rude, obnoxious customer service person who despite arranging alternative transportation (Uber) had no sympathy or empathy for our situation. Never ever using again!

Date of experience : 02 June 2023

Worth 5 stars

Great communication, great driver. We were 5 hours delayed and OTS made changes without cost. Cannot fault this service. Our driver re-routed due to problems on M6 and he was friendly, pick up was so easy. The car was excellent as was the driver himself. Really happy, would recommend and reuse.

Date of experience : 01 June 2023

Sour faced driver

Driver was on time but was very offhand.

Be Very Wary.

My booked transport failed to arrive. I therefore missed my flight and was told twice to send in receipts for rebooked flight and that they would reimburse me. They now say they will not reimburse me as my timings MAY have resulted in a missed flight anyway. How they can claim this as a reason to refuse my claim when their booked vehicle didn’t turn up in the first place is risible. I am taking them to court.

Date of experience : 18 May 2023

Booking cancellation fees!!!

Please be aware there is a £7 or 10% (whichever is higher) administration / transaction cancellation charge. if you wish to cancel advanced booking...

Great driver great car

Great driver great car. Friendly service.

Date of experience : 29 May 2023

Shocking “service”

Shocking “service” We were left stranded at 5am, waiting for an 8 seater minibus, the driver called and said he would be with us at 6 as he’d had to go back for his phone! I paid months ago and they refunded the original cost plus the difference between that and what the last minute car parks cost for the 2 cars we had to take to the airport. Nothing for the fuel, wear and tear and the sheer stress of letting us down. They were the best price but the worst service. DO NOT USE!

Date of experience : 11 May 2023

The driver was polite

Date of experience : 20 May 2023

Great pick up time.looking forward too…

Great pick up time.looking forward too more bookings. Very good.

Date of experience : 23 May 2023

Don't recommend!

Our flight came in late at night and was delayed, we booked the additional meet & greet however our driver was not present when we arrivied in arrivals. I called the number provided on the email which took me to the local office and they said they'd contact the driver. After calling the office again and waiting another 10 minutes (at 3am) I called the main office and was passed to a lovely employee. She informed me the driver could not be contacted and instead booked an uber for us to get home. When booking the taxi I stated I was a wheelchair user, and as such have to wait until everyone has left the airplane for the special assistance. Also I provided the flight number and where it was coming in from so they should have been aware of the 1 hour delay.

Great Service

Driver arrived on time and was very helpful. Drove me home in very good time. Good car!

Date of experience : 13 May 2023

Driver was really helpful and…

Driver was really helpful and communicated pick-up clearly

Avoid ! Rude driver he started driving off when I still had one leg out of the car. Seatbelts were not accessible in the car. Very uncomfortable experience especially as I had my young daughter and wife with me. Never use this service get an Uber. Company refused to give me a refund as he got me to my destination. I will taking this up with my credit card company. They cannot provide a service like this.

Date of experience : 06 May 2023

The driver never showed up at Heathrow…

The driver never showed up at Heathrow airport. Unfortunately, I had booked the taxi online via Onward Travel Solutions- also known as Airport Taxis) to pick us up after a long flight back home. The driver was not aware of our booking when I called. OTS merely passed the buck back to Xpress Airport Transfer who were the company fulfilling my booking(even though OTS took my money and are ultimately responsible). Finally, I spoke to the owner/ manager of Xpress and he apologised- but he had the cheek to suggest that he was booking us an Uber and keeping our money (including Meet & Greet fees) - I had already checked that Uber was almost £30 cheaper if I booked directly. So I demanded a cancellation & refund. I’m still awaiting my refund to come through. Completely hopeless and greedy behaviour to boot. They should as a minimum not have tried to charge the same fees if they were getting me an Uber for much less money. Uber came within 10 mins - I will use Uber from now on.

Date of experience : 05 May 2023

Punctual, polite and professional service I highly recommend them

Date of experience : 30 April 2023

Although paid in full in advance failed to pick me up from Stansted Airport even though full flight details were provided at the time of order with my full payment. Waited over 30 minutes after Stansted Airport information telephoned this scamming company who informed Stansted Info they did not know where their driver was but to wait by WHSmith store for collection. These scammers refuse to refund what is due me. Be aware this company not only defaults on their contract but their charge is £26 higher than Stansted Airport Approved Taxis (Street Cars). I made the mistake please be warned. THRILLED to add that my Bankers have made a full recovery of the money I paid to Onward Travel Solutions. It has taken time so BEWARE AND AVOID

Date of experience : 01 May 2023

Misleading info on booking page

I booked a taxi from Heathrow for three people and three cases. The website said the car would be a VW Passat, Ford Mondeo or equivalent. In reality, it was a (smaller) Toyota Prius and our luggage (narrowly) didn't fit. The company didn't apologise for the misleading information on its booking page, took absolutely no responsibility for the mix-up, and I ended up waiting and paying for a second taxi. There was no refund or even partial refund for the taxi I had booked, even though it never made the 80km journey that was planned. This experience was the last thing needed after a longhaul flight. They have pointed to information deeper in the website with more information about number / type of cases, but this is not at all obvious from the booking page where the car type, in particular, is thoroughly misleading. The booking page only mentions the maximum weight of the cases, not the dimensions - not that mine were large. The driver told me the same thing had happened the previous week. I see other reviewers have had a similar experience, too. Having used OTS previously without any problems on several occasions, the lack of follow-up, accountability or any sense that they may be at fault, even partially, has been disappointing. I will not be using them again.

Date of experience : 17 April 2023

On time, easy to connect and very pleasant

Date of experience : 19 April 2023

Flight ahead of time, disasterous interaction airporttaxis-uk.com and extremely poor service

Firstly, be very aware that this lot come up as airporttaxis-uk.com. Flight ahead of time. Notified OTS before take off, and they replied to say driver had been notified. Turned out to be untrue. Waited an hour for taxi, and it was only because the driver checked another app that he knew we had landed and had the courtesy to phone and apologise that he would be late. So far all very unfortunate and inefficient, but just about understandable. However went downhill fast over interactions with office. Turns out OTS is a large company subbing contracts out. No direct employment of drivers. The office did phone to apologise at the start of the process on arrival when I told them of the driver’s lateness. Then it all went Pete Tong. A promise to follow up was not honoured. So I phoned them. I was handed to a ‘manager’ who was very offhand and unconcerned. When I directly expressed how angry I was and not the service I expect for £134, he refused to say anything in response to my demand he tell me what he proposed to do about charging. The mantra became ‘put the complaint in writing’. I then said I would but wanted to know now what he was proposing to do:: “nothing”. So I terminated the call. Really, given the other 1 star reviews I only have myself to blame, but you always hope you’ll be a 5 star, don't you? Well my advice is, do not risk it. Go elsewhere and pay £5 more.

Date of experience : 28 April 2023

Pre booked a taxi

Pre booked a taxi, and driver came 35min late. Very unprofessional and disrespectful. Booking was to airport which driver clearly knew. It was really close that we missed a flight! Will use never again and cannot recommendate!

Date of experience : 24 April 2023