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Unlock frictionless Tax Free experiences

Streamline tax-free processes with automated refunds, comprehensive solutions, and expert support.

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Streamline VAT refunds

Automated refunds.

Get fast and secure automated VAT refunds.

Comprehensive solutions

Tailor the Tax Free experience with stand-alone, integrated, and self-service solutions.

Expert support

Get the best out of Planet Tax Free shopping with experienced experts.

Boost Tax Free savings: automated refunds, comprehensive solutions, expert support

></center></p><p>Automate your refund process</p><p>Quick and easy refunds  Refund provides an intuitive kiosk solution that makes the refund process quick and easy, reducing queue time at the point of departure.    Integrated with Planet  Refund is integrated with Planet’s back end and all customs authorities, meaning a seamless and stress-free experience for customers.    Worldwide availability  Refund is available at airports, departure points and city centres in countries where the tax-free process is fully digital, providing customers with fast and convenient refunds.</p><p>I want to track my refund</p><p>Streamline VAT refunds for your customers</p><p>Automated refunds Get speedy, automated VAT refunds for your customers.   Comprehensive solutions Choose from stand-alone, integrated, and self-service solutions to tailor the experience to your customers.   Expert support Get the best out of Planet Tax Free shopping with our experienced team of experts.</p><p>Automate Tax Free processes with self-service solutions</p><p>Streamline retail Reduce queues and capture shopper details with self-service kiosks.   Enhance departure points Reduce queue times and provide an intuitive, multilingual experience with self-service kiosks.   Simplify tax-free process Automatically recognise eligibility and simplify shopper completion with self-service kiosks.</p><p>Completely streamline hospitality and retail operations</p><p>Seamless POS Works seamlessly with merchants' existing till systems, ensuring minimal disruption and convenience for staff.   All payment options Provides merchants with a range of payment options, including Tax Free, currency conversion, and payments.   Automated data capture Automatically adds item descriptions and transaction amounts to the Tax Free form, making it easier to capture valuable data.</p><p>Reach international markets with localised pricing</p><p>Reach global customers Reach customers around the world with localised pricing and payment methods.   Increase conversion rates Convert more international browsers into customers with an intuitive checkout process.   Provide customer choice Give customers the convenience of shopping and paying in the currency they know best – their own.</p><p>Seamless integration with existing till systems for ultimate convenience in high volume stores.</p><p>All-in-one system  Planet's integrated solution streamlines operations, reducing the need for multiple systems and manual calculations.    Fastest tax-free issue  Our API recognises the origin of the credit card, enabling the fastest Tax Free issue rate available at the point of sale.    Zero calculation errors  Our simple interface ensures accurate calculations for the highest Tax Free and DCC issue rate attainable.</p><p>In-Person payments</p><p>Unlock tax-free savings and fast, secure payments with one fully-integrated system.</p><p>All-in-one system  Automatically connect to your till system, preventing costly double entry errors.   PCI compliant  Keep your customers' credit card data safe and secure.    Fastest tax-free issue rate  Automatically detect shoppers' Tax Free eligibility and issue the forms quickly and accurately.</p><p>Full end-to-end payments</p><h2>Streamline Tax Free processes</h2><p>Easy tax free processing.</p><p>Automate and simplify Tax Free form issuing from EPOS tills or PCs.</p><h2>Secure transactions</h2><p>Ensure secure Tax Free form issuing with Planet’s secure server.</p><h2>Optimised for POS</h2><p>Tailor the Tax Free experience for point of sale issuing or dedicated customer service areas.</p><p><center><img style=

“We were delighted with the onsite support provided by Planet who comprehensively trained our staff and installed our card payment terminals. Their attention to detail and Retail expertise means our team are fully aware of how best to use our payments infrastructure to generate sales and maximise our revenue potential, particularly for Currency Conversion and VAT Refund services.”

Catherine Hearns

Sales & Operations Manager, Johnstons of Elgin

Shop window, Ahlens city store

Thanks to Planet's drive and innovation, we’ve doubled our Tax Free sales since 2017, allowing us to realise the potential of Tax Free shopping at Åhléns.

Mattias Jacobsson

Store Director, Åhléns City

closeup of luxury sneaker from le coq sportif

For us at Le Coq Sportif it’s vital to accept all the payment options and to process transactions rapidly. Planet’s all-in-one solution allows us to do that.

Retail Coordinator, Le Coq Sportif

outside shot of window display at luxury store Hirmer

As a family run business, it was extremely important for us to find a Retail payments partner with similar family values to ours. We found this with Planet.

David Thomas

Management Assistant, Hirmer

An interior shot of Boodles Jewellers

We've worked closely with the Planet team for several years to support our Tax Free shopping system. The level of customer service they provide is extremely high.

Sophie Styles

Manager, Boodles

What happens next?

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  • We will call you to outline your exact needs - a quick 15-minute call.
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  • Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.

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We're sorry that there's been an issue with your Tax Free form

Please leave your details here so we can get in touch with you just as soon as possible.

If you are claiming a tax refund for goods bought in the United Arab Emirates, please visit the dedicated UAE website .

Please note: you cannot use the below form for enquiries about Tax Free shopping conducted in the UAE.

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How to shop Tax Free?

planet travel tax refund

Where to shop Tax Free?

planet travel tax refund

Refund Tracking & Shopper Portal

planet travel tax refund

Local Rules & FAQs

planet travel tax refund

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How to shop.

Request a VAT refund claim for your shopping from a merchant registered with Planet and present your travel document used to enter the UAE.

The retailer will enter your information into our digital Tax Free system to issue a VAT refund claim.

To ensure that your tax free transaction has been successfully issued you should check our Shopper Portal. This can be accessed by scanning the QR code on the tax free tag attached to the back of your tax invoice or via the link sent to your phone via SMS.

You must validate your claim at any of our validation points before checking in, when leaving the UAE.

planet travel tax refund

An example of your tax free transaction

Some of our merchants will issue a digital tax free transaction.

Some of our merchants will issue you a physical tax invoice and attach this tag to the back of it.

Check the status of your Tax Free shopping refund by clicking below.

How much will you get back?

You will receive 87% of the total VAT amount paid, minus a fee of 4.80 dirhams per Tax Free transaction.

Validate your goods? 

Go to Planet's validation counter prior to checking in your luggage.

Present documents & have all invoices & goods ready for inspection.

Once validated, please choose a refund method Cash, Card or WeChat.

Planet processes your refund within 9 days.

Track your Tax Free shopping refund using our Shopper Portal.

planet travel tax refund

What you need to know about your VAT refund:

planet travel tax refund

Fully digital process that takes only 2 minutes to complete.

The minimum spend required to get a VAT refund is 250 AED.

Present travel documents used to enter the country when making your purchases.

VAT Refund types

planet travel tax refund

Digital Wallet

Our partner brands

planet travel tax refund

Shopping Guides

Tax refund for tourists brochure, the federal tax authority launched a 100% digital service for tax free shopping in november 2018 following the introduction of 5% vat in january 2018..

planet travel tax refund

Planet is the exclusive operator of the Tax Refund System.

Explore the opportunity to know more about Tax Refund policy and services by clicking here:

1. Request a VAT refund claim for your shopping from a merchant registered with Planet and present your travel document used to enter the UAE

2. The retailer will enter your information into our digital Tax Free system to issue a VAT refund claim 

3. To ensure that your Tax Free transaction has been issued successfully you should look for one of two things. Either the Tax Free tag placed on the back of your tax invoice, or the Planet logo and Tax Free tag number printed on the front of the tax invoice. 

4. You must validate your claim at the Validation Point before checking in , when leaving the UAE.  

Simply shop at any participating store, follow the easy refund process, and enjoy the benefits of Tax Free Shopping. Start exploring our trusted partners today and make your purchases with confidence, knowing that you can shop tax-free and save on your favorite products.

Follow the link sent to you via sms 

1. Open your smartphone's camera app

2. Point it at the QR code on the Tax Free tag

3. Open the URL link that appears on your smartphone's web browser

To learn about the local rules and regulations regarding tax-free shopping, click here .

If you have questions about tax-free shopping and want quick answers, the Frequently Asked Questions (FAQs) section is a valuable resource.

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VAT Refunds

Tips on getting value-added tax refunded

If you don’t live in the EU, you can get a refund on the *value-added tax (VAT). The VAT is paid on purchases within the EU.

Information

planet travel tax refund

Please Note:

VAT Refunds are only available on purchases of more than € 50. For further information please look at our download.

The following providers offer a tax refund service:

Global Blue

From May 4, 2023 Global Blue is located in Terminal 1, Departure Hall C, close to the Customs Export Station.  

Website: www.globalblue.com

Email: [email protected]

Phone:    +49 800 32 111 111

Get more information about the locations of   Global Blue   at Frankfurt Airport.

Website: www.travelex.de

Email: [email protected]

Phone: +49 69 348 738 70

Click here for further information about   Travelex at Frankfurt Airport.  

Planet Payment

From May 4, 2023 Planet Payment is located in Terminal 1, Departure Hall C, close to the Customs Export Station.  

Website: www.planetpayment.com

Phone:  +49 89 244 109 810

Get more information about   Planet Payment .

The tax refund service of Reisebank is available at all six airport locations.  

Website: www.reisebank.de

Email: [email protected]

Phone: +49 69 697 198 92

Here you will find everything you need to know about   Reisebank   at Frankfurt Airport.  

This is how it works:

1. what you need for a tax refund.

planet travel tax refund

  • Get a tax free exemption form from the shop
  • Fill it out completely (using the Latin alphabet)

Advice, information and assistance on VAT-free shopping is available at all stores at Frankfurt Airport. In the duty-free stores, prices are already reduced by VAT.

2a. Merchandise in checked luggage

planet travel tax refund

  • Inform the check-in staff of your airline about any merchandise and VAT refunds
  • They will separately tag your bags and return them to you for presentation at the customs office

No bag tag - no tax refund

2b. Merchandise in hand luggage

planet travel tax refund

  • Go through the security check

3. Get a customs stamp

planet travel tax refund

  • Got to the customs office and allow enough time for the formalities
  • Present your purchased items, your passport, the receipts and the completed forms
  • The customs officer will stamp your voucher and have your luggage transferred to a belt within the customs area

4. Get the refund

planet travel tax refund

  • Go to a refund counter  
  • Present the completed and stamped tax exemption forms
  • Get a cash refund (a small processing fee is already deducted)

For more information, visit zoll.de   or call +49 351 44834 510

General information

* What is VAT?  

All goods sold in Europe are subject to EU VAT. In Germany, the VAT is 7 or 19 percent. If your place of residence is outside the European Union (EU), you have the possibility to get this tax refunded when leaving the EU. For you as a passenger, this makes goods in Germany even cheaper.

  • Attention: VAT Refunds are only available on purchases of more than € 50 294 KB (PDF)

Shoppers home

  • How to shop Tax Free

Partnering with some of the most internationally renowned businesses

planet travel tax refund

  • American Express
  • Credit Andorra
  • Eurodivisas Global Exchange
  • Exact Change, S.A
  • Exchange AG
  • ICE - International Currency Exchange
  • Interchange
  • Lemanique de Change
  • Reisebank AG
  • The Change Group
  • Universal Money Exchange

Head back to our Tax Free products

planet travel tax refund

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planet travel tax refund

Tax Free: reclaim VAT from your purchases in Spain

If you are not a resident of the European Union, you’ll be pleased to know you can claim a refund of the VAT (Value Added Tax) you paid on purchases in Spain which you are taking back to your country.

Woman shopping

What do you need?

You simply need to fill in the Tax-Free form in the shops where you buy your purchases. Then, get the form validated at Customs within 3 months of the purchase date.

The electronic VAT refund procedure (DIVA) makes the validating process quicker and easier. You just have to ask the shops offering this service to provide you with the DIVA form, and validate it directly at the automatic terminals installed in Spain’s main ports and airports.

The refund process

In any case, on your return trip, remember to always carry:

- Your passport. - Receipts or DIVA form for your purchases. - The goods you purchased. - Your boarding pass.

There are two ways to reclaim VAT after getting the form validated at Customs:

- Through the Tax Free management body located where you are departing (a fee will be charged). The refund will be in euros, in cash, to your credit card, by cheque, or by bank transfer.

- Directly through the shop where you made the purchases.  They will refund the entire amount within 15 days by cheque, bank transfer, or to your credit card.

Also, remember that if your next destination is another country in the European Union, you will not be able to reclaim VAT in Spain, but in the last airport before leaving the EU.

For more information, you can download this information leaflet .

Authorised partner entities

The entities listed below are authorised by the Tax Agency to refund VAT to travellers:

- Global Blue España SA (formerly known European Tax Free Shopping Spain SA) - Planet Payment Spain SAU (formerly known Cashback and Premier Tax Free) - Innova Taxfree Spain (formerly known Spain Refund SL) - Caja de Ahorros y Pensiones de Barcelona - Open Refund SL - Comercia Global Payments Entidad de Pago SL - Financiera El Corte Inglés, EFC - Travel Tax Free, SLU - S21 TAX FREE, SL - KEEP SHOPPING TAX FREE, SL - HISPANIA TAX FREE, SL - B FreeTax Back SL - Safety Tax Free España, SL - Wiblink, SL - WOONIVERS SPAIN, SL (formerly known Getrefund SL) - Traveleasy GmBH - Pucela Brain Storm, SL - Refundit, SL - Yourtaxback, S.L. - Upshop Tax Free España, S.L.

Where to get digital validation

You can do the digital validation process at the following list of Spanish ports and airports .

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  1. NOTICE ON REGULAR TRAVEL TAX REFUND

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COMMENTS

  1. Track my tax refund

    Track my refund. To check the status of your refund, please enter your Tax Free form number below. If you have a query about your tax refund progress, please click here. For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here . Enter your refund code. Please do not include any spaces or hyphens ...

  2. Tax Free shopping and VAT refund made easy

    Step 3: Receive your refund. Provide your payment details on the Tax Free form and return it together with shop receipts to Planet via post in a Planet prepaid envelope, at Planet desk or by putting it at Planet drop box at the airport. Browse refund locations.

  3. Tax Refund Customer Services

    Please leave your details here so we can get in touch with you just as soon as possible. If you are claiming a tax refund for goods bought in the United Arab Emirates, please visit the dedicated UAE website. Please note: you cannot use the below form for enquiries about Tax Free shopping conducted in the UAE.

  4. Your Questions Answered

    Most Credit Card companies/Banks charge Planet for processing refunds through their network. Planet pass on this charge by way of deduction from the refund amount. The Amex charge is £1, or equivalent. The Visa charge is €0.87c, or equivalent. The exchange rate used to convert this charge to other currencies is periodically reviewed.

  5. Tax Free shopping, Tax refund

    How to shop Tax Free in three easy steps. 1. Complete Tax Free form. Receive your Tax Free form from the shop assistant following your purchase. Ensure all details are correct. 2. Get Customs approval. Find your nearest Customs approval point. Prior to check-in, present your fully completed Tax Free form, together with your travel documents and ...

  6. Tax Refund methods

    However you want your Tax Refund - it is your choice with your easy and fast tax refund options. Planet provides various refund options for all shoppers for the best Tax Free shopping experience in-store. Instant Refunds, Fast Refunds or Standard Refunds (all in-store), or at over 600 refund points in City Centres or airports of all major touristic cities.

  7. VAT Refund

    Boost Tax Free savings: automated refunds, comprehensive solutions, expert support. Automate your refund process. Refund provides an intuitive kiosk solution that makes the refund process quick and easy, reducing queue time at the point of departure. Refund is integrated with Planet's back end and all customs authorities, meaning a seamless ...

  8. FAQ

    All Tax Free forms must be export validated to qualify for a refund. In most cases, this is a Customs stamp. The relevant Customs officials or airport agents need to check that you are eligible and meet all of the requirements to get a VAT refund. You will need to present your Tax Free form, passport and travel documents.

  9. Tax Refund products

    Before the Tax Free form is export validated, Shoppers can get their refund onto a Planet Montenapoleone Card and receive an additional 15% refund to be re-spent in the Via Montenapoleone in Milan. Shopper receives an additional 15% refund. No queues at airport refund points.

  10. VAT refund for tourists

    The shop assistant will place the 'tax-free' tag on the back of the sales receipt. A digital tax-free form is then created. The tourist must validate the transaction at the airport within 90 days of the purchase date. Find out how to shop tax-free in the UAE - Planet website . Conditions for tourists to claim their VAT refunds

  11. Tax Refund Customer Services

    Please leave your details here so we can get in touch with you just as soon as possible. If you are claiming a tax refund for goods bought in the United Arab Emirates, please visit the dedicated UAE website. Please note: you cannot use the below form for enquiries about Tax Free shopping conducted in the UAE.

  12. VAT refund in Europe with planet free : r/travel

    VAT refund in Europe with planet free. Hi everyone so I was in Europe back in November. Did some shopping at a department store in Paris and got the cash refund afterwards immediately. I then travelled to Amsterdam, when I depart Amsterdam via Schiphol airport I DID remember to get the stamps at the custom and dropped the form in the mailbox so ...

  13. How to track your Tax Refund

    Refund On Hold . If you have not validated all your tax free transactions, your VAT refund request will be on hold until all the transactions from your current trip are validated by Planet, and you exit the UAE after completing the validation process. Once you have validated all your purchases, you will be able to ask for a refund.

  14. Tax Refund for Tourists Brochure

    The Federal Tax Authority launched a 100% digital service for Tax Free shopping in November 2018 following the introduction of 5% VAT in January 2018. Planet is the exclusive operator of the Tax Refund System. Explore the opportunity to know more about Tax Refund policy and services by clicking here: Local Rules

  15. VAT Refunds Tax Free Shopping

    Here you will find travel advice and support for passengers who may need additional assistance in the airport. Find out more about Accessibility. Overview; ... Tax Refund Info Planet Payment. Other tax refund operators FexCo have kiosks in T1 that operate 24/7 and the area has staff to help from 08.00 to 12.00 . In T2, staff are on hand 07.30 ...

  16. VAT Refunds

    Planet Payment. From May 4, 2023 Planet Payment is located in Terminal 1, Departure Hall C, close to the Customs Export Station. Website: www.planetpayment.com. Phone: +49 89 244 109 810 Get more information about Planet Payment. Reisebank. The tax refund service of Reisebank is available at all six airport locations. Website: www.reisebank.de

  17. Planet tax refund : r/ItalyTravel

    Planet tax refund Shopping ... If you're requesting advice, be as detailed as possible (e.g. budget, likes, dislikes, requirements, dates of travel, etc.) This will improve the quality and relevancy of responses as well as help maintain the helpfulness of the sub.

  18. Tax Refund partners

    For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only. If you have a query about your tax refund progress, please click here. For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

  19. Tax Free in Spain. VAT refunds on your purchases

    You simply need to fill in the Tax-Free form in the shops where you buy your purchases. Then, get the form validated at Customs within 3 months of the purchase date. The electronic VAT refund procedure (DIVA) makes the validating process quicker and easier. You just have to ask the shops offering this service to provide you with the DIVA form ...

  20. Tax refund

    Answer 1 of 3: Hi Is tax refund applicable to tourists? : Get Moscow travel advice on Tripadvisor's Moscow travel forum.

  21. Tax refund

    Answer 11 of 24: When you buy goods in Russia, do you get tax refund at the airport as you do in other European countries? Thanks

  22. Tax refund

    Answer 21 of 24: When you buy goods in Russia, do you get tax refund at the airport as you do in other European countries? Thanks. Moscow. Moscow Tourism Moscow Hotels Moscow Guest House Moscow Holiday Homes ... Travel Stories ; Cruises ; Tours ; Add a Place ; Travel Forum ; Airlines ; Travellers' Choice ; Help Centre ; Tax refund - Moscow ...

  23. Tax refund

    Answer 21 of 24: When you buy goods in Russia, do you get tax refund at the airport as you do in other European countries? Thanks. Moscow. Moscow Tourism Moscow Hotels Moscow Bed and Breakfast Moscow Vacation Rentals Flights to Moscow ... Travel Forum ; Airlines ; Travel Guides ; Travelers' Choice ; Road Trips ;