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Contact information

Toll-Free Phone: 1 (800) 781-4040

Emergency Helpline: (800) 781-4040

Customer Service Request: Submit a customer service request via a form on their website .

Visit STA in New York City: 722 Broadway, New York, NY, USA 10003

Hours of operation: Mon-Sat: 10 a.m. – 6 p.m. Closed Sundays

Website: www.statravel.com

Overview of STA Travel

STA Travel is the world’s largest student travel organization helping students travel in over 90 countries. They offer real value and flexibility, as well as genuine advice and first-hand experience. They are dedicated to providing young people with products and services that make travel fun, affordable, and safe. Site features include flight booking, hotels, hostels, travel insurance, global rail as well land tour products. Information on activities and destinations. Special deals, both domestic and international. STA Travel has more than 200 stores around the world, helping more than 2 million students annually.

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OFFICE IS OPEN:

• G Adventures utazások
• Ázsia a Diethelm travellel
• Városlátogatás
• Hajóút kereső
• Körutazás kereső
• Csoportos utazás
• Repülőjegy Budapestről
• Repülőjegy Bécsből
• Repülőjegy Debrecenből
• Összetett kereső
• Világkörüli repülőjegy
• Csoportos repülőjegy
• Szállás-foglalás
• CareMed Biztosítás
• Autóbérlés-foglalás
• Fly & drive
• Busz és vasút
• Regiojet busz
• Eurolines buszjegyek
• Flixbus buszjegyek
• Vonatjegyek
• Különleges vasutak
• Learn, work & travel
• Nyelvtanulás nyaralással
• GVI önkéntes munkák
• Planeterra jótékony munkák
• Önkéntesség az STA-vel
• Work and Travel
• Ösztöndíjkereső
• Round the World
• Nemzetközi diákigazolvány
• Kedvenc úti céljaink
• Tengerpart, pihenés
• Kultúra, világörökség
• Állatvilág, szafari
• Bakancslista

Írj nekünk!

• Hívj! +36 1 299 0404
• Hol vagyunk
• Csoportoknak és cégeknek

Find and book online

• Need help arranging your visit to Budapest? hbltravel.hu

Some tube videos on Hungary, Budapest and Sziget:

• Budapest - Get engaged
• Hungary - World of potentials
• Budapest Timelapse 2012
• Sziget 2015
• Live - a film on Sziget
• Yes, STA Travel is the World’s largest travel company for students, young adults and teachers.
• Yes, we can offer you ISIC, ITIC and IYTC cards.
• Yes, we do speak English.
• Yes, you can book flights, accommodation, adventure tours, insurance and much more in store, over the phone, on-line or via email.
• Yes, we can issue a CareMed insurance for your stay in Hungary or your travels from 2 EUR/day only.
• Yes, we accept cash, bank transfers, Visa and Mastercard.
• And yes, we are the Best you’ll find around!

Where are we?

13. erkel street, ix. district, budapest, near kálvin tér, opening hours.

• Monday - Friday 9 00 - 18 00
• On-line 24/7

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Location & Hours

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Berger Str. 118

60316 Frankfurt

Nordend-Ost

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Town Car Service

Tolles Team, man fhlt sich dort sehr gut aufgehoben (gute Beratung) Einladende Atmosphre .Kann ich nur weiterempfehlen

Super Beratung fr eine Weltreise von Katja - mit vielen ntzlichen Tipps! Sie hat sich viel Zeit genommen. Empfehlenswert.

Hervorragende Beratung und Betreuung! Wir haben nun bereits unseren zweiten Trip um den Globus gemeinsam mit Julia & Team zusammengestellt und profitieren von den sehr guten Konditionen, die STA Travel bei Flgen und Versicherungen bieten kann. Man war immer freundlich, geduldig und bestens vorbereitet. Wir knnen STA Travel auf der Berger Strae wrmstens empfehlen und bedanken uns fr den tollen Service!

Ich buche schon seit ein paar Jahren bei STA und war bisher immer sehr zufrieden. Neben der kompetenten Beratung gefllt mir besonders, dass man sich voll und ganz auf Franziska und ihr Team verlassen kann. Als ich wegen Rckflugzeiten verunsichert war, hat mit das Team mit Rat und Tat zur Seite gestanden. Das Problem wurde gelst und ich konnte den Rest meines Urlaubs genieen. Dafr danke und ich komme immer wieder gerne!

Nach dem unsere Tochter eine hervorragende Reise- bzw. Flugberatung erfahren durfte haben wir den weiten Weg nach Frankfurt (30 Km ins Reisebro) auf uns genommen und: es hat sich gelohnt ! Auch wir wurden von Katja sehr sehr gut beraten - sowohl was die Flugreise als auch unseren Leihwagen betraf. UND: auch nach erfolgter Buchung war Katja (oder ihren Kollegen_Innen) keine einzige unserer vielen Fragen zu viel (und das waren einige !!!). Wir erhielten immer mit groer Freundlichkeit eine helfende Antwort ! Wir kommen wieder !

STA Travel - Reisebüro Frankfurt — Reisebüro in Frankfurt

• Deutschland
• Brandenburg

STA Travel - Reisebüro Frankfurt

Öffnungszeiten.

• Montag 10:00–19:00 Uhr
• Dienstag 10:00–19:00 Uhr
• Mittwoch 10:00–19:00 Uhr
• Donnerstag 10:00–19:00 Uhr
• Freitag 10:00–19:00 Uhr
• Samstag 10:00–17:00 Uhr
• Sonntag Geschlossen

Über die STA Travel - Reisebüro Frankfurt

STA Travel - Reisebüro Frankfurt ist eine deutsche Reisebüro mit Sitz in Frankfurt, Brandenburg. STA Travel - Reisebüro Frankfurt befindet sich in der Berger Str. 118, 60316 Frankfurt am Main, Deutschland.

Wenden Sie sich bitte an STA Travel - Reisebüro Frankfurt. Verwenden Sie die Informationen oben: Adresse, Telefonnummer, Fax, Postleitzahl, Adresse der Website, E-Mail, Facebook. Finden STA Travel - Reisebüro Frankfurt Öffnungszeiten und Wegbeschreibung oder Karte. Finden Sie echte Kundenbewertungen und -bewertungen oder schreiben Sie Ihre eigenen.

ALLE Bewertungen über STA Travel - Reisebüro Frankfurt

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STA Travel Deutschland   Reviews

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Reviews 4.5.

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The worst travel agency

At the beginning, we were quite satisfied with STA but then ... there was Corona. Since then we are waiting to get back our money. I don't know how many E-Mails we wrote, how many calls we had, ... After a while we got a E-Mail that we will get the refund within 60 days. Now the 60 days are over. No money. We will never bock with them again!!!

Date of experience : September 27, 2020

I booked my flights bevor Covid and…

I booked my flights bevor Covid and recived good customer care. I was really happend. But starting in May nobody responded to me or had no idea about my booking. Email response took a long time. Then my flights where cancelt and we agreed to the refund. After this nothing from STA anymore. Even there was no notification about the Insolvenz and how it would go on for customers like me. I know this is a difficult situation but a good cutkmer service should inform and update.

Date of experience : September 09, 2020

Waiting for refunds, waiting, waiting...

We've had the exact same experience... We travelled to New Zealand with sta at the beginning of this year. Our flights home were cancelled and we have been waiting for our refund ever since. Staff at the sta centre in Heidelberg is truly unhelpful. I cannot recommend booking with them. Wir warten seit Monaten auf die Rückerstattung unserer Flüge, die seitens der Airline storniert wurden. Das Büro in Heidelberg tut nichts. Sehr frustrierend!!

Date of experience : July 20, 2020

Great long term Travel Insurance!

Great long term Travel Insurance! I am always very happy about what's covered and how flexible I am in case the trip lasts longer (or needs to be shortened). Super friendly and super easy to sort out online, via mail or over the phone. Thanks!

Date of experience : February 05, 2020

Reply from STA Travel Deutschland

Dear Bela Böhme, thank you very much for the great feedback. We are very pleased that you are happy with our products and service. Kind regards, STA Travel Customer Service

Pity I can give it ZERO

Pity I can give it ZERO DONT USE THIS COMPANY TOTAL RIP OFF On sky scanner price to Bangkok return £759.00 then you go to their site to book suddenly within 30 seconds price goes up to £998.00 because they know you want flight. I am reporting them to trading standards on Monday and I hope they enforce a order on these rip off merchants.

Date of experience : July 21, 2018

Hi there I'm sorry to hear you are unhappy with the pricing displayed online. STA Travel are an agency, and I apologise if there was an erroneous fare displayed on the third party website SkyScanner. We try to be as transparent as possible when it comes to the price and give a final breakdown before the payment details are entered on our website. If you would like us to investigate anything further for you then please email [email protected] Kind Regards STA Travel Customer Service

Special thanks to Hugh Hoffmann from STA Travel for organising my itinerary

I have now booked a trip to Australia, New Zealand and Bali. It's my first time traveling on my own and I thought the whole process was very daunting, from organising the flight tickets with the airlines to organising the right dates and times for me to visit each country. I phoned the STA travel agency, and my travel agent Hugh, was very patient with me, answered all my queries organised all the dates and times and found me a very good deal for my itinerary, than if I had just booked it myself. So thank you again!

Date of experience : February 22, 2019

Dear Manavi Manu, thank you for sharing this wonderful feedback with us concerning your trip to Australia, New Zealand and Bali. We are glad that our travel agent Hugh was able to assist you with professional advice. It is always important for us to know that our customers are fully satisfied with our service. Kind regards STA Travel Customer Service

Flight back home

I spent a lot of money for rebooking my flight from NZ- Germany to Australia - Germany and then because of the current situation back to NZ - Germany. Just to get the message that my flight got cancelled. That would be totally fine if I would receive some support from STA Travel. I expect at least the offer of another flight back home. But no. They told me, that because of the current situation nothing is flying internationally from NZ. That's logical for me, but to tell me that I probably don't get my money back for my cancelled flight and I just should book something new with another Airline (via STA...) in 2 months (!!!) is just impertinently. I would never book my flight with STA again. (Btw... they need at least one week to answer easy questions. I know that it is a special time at the moment, but its their job to help me. And I cant just wait week after week, because of my visa which is running out.)

Date of experience : May 12, 2020

German site.

German site.. horrible customer service with zero engagement and not very helpful. Just a simple "can't help you there" and done is. Sehr enttäuschend, email Verkehr war kurz angebunden und nicht sehr hilfreich.

Date of experience : September 12, 2018

Sehr geehrte Frau Rabenstein, wir bedauern sehr, dass Sie mit dem Service von STA Travel nicht zufrieden waren. Es tut uns auch sehr leid, dass wir Ihnen bei Ihrer Anfrage nicht behilflich sein konnten und Sie die Kommunikation mit uns als "kurz angebunden" empfunden haben. Wir bitten jedoch um Ihr Verständnis, dass wir selbstverständlich nur Auskünfte bezüglich Produkten geben können, die bei uns buchbar sind. Vielen Dank für Ihr Verständnis. Freundliche Grüße STA Travel Customer Service

very helpful

Ben (didn't catch his surename) was unbelievably helpful, by far the best customer service I've ever experienced. Ben definitely should be promoted for this as I believe other workers would benefit from his advice.

Date of experience : September 03, 2018

Dear Danny, thank you for sharing this wonderful feedback with us concerning our travel agent Ben who was able to assist you with professional advice. It is always important for us to know that our customers are fully satisfied with our service. Kind regards STA Travel Customer Service

our experience so far...

The reason I haven't given this company 5 stars is because we haven't yet been on our trip. Our experience so far is that our travel agent (James Gregory in Portsmouth branch) has been reassuring, enthusiastic and professional. He is relatively new in post but he asks his colleagues when he is unsure of the answer to our queries. He understands what we want out of our trip, and I trust he is offering us the best prices he can find. He responds to our emails and telephone calls in good time, and we haven't actually had to visit the branch as we are from Wales. James also took it upon himself to look up a flight change to best suit our plans. We were able to do this as we purchased a flexipass. So far had a positive experience with flight bookings, and only had to put down a small deposit.

Date of experience : September 02, 2018

Dear Laetitia, thank you for your wonderful feedback on the sales process in our branch in Portsmouth. We are very happy to hear that our travel agent James Gregory was able to give you professional advice and we hope that you will have a great trip. Kind regards STA Travel Customer Service

Price keeps going up and up

At first I thought the company was great but after I picked the tip I wanted to go on, although expensive I believed worth it, the price just kept going up and up with add ons. At first it was the flights and a hotel to stay in, they agreed they would pay for the hotel as I spent so much but then just put me on two night flights so there was no hotel. There was no mention of Visa's or anything at point of sale and after going on the website it looks like it is going to cost me hundreds more as I am going to quite a few different countries in Africa. The cost of this trip just seems to go up and up and they haven't really helped with anything seen as this is my first trip by myself. I'm not really impressed with the service, the sales person who sold me the trip has now left and my trip continues to go up in price. Don't think I would travel with the company again

Date of experience : May 10, 2017

STA betrügt mich um viel Geld / STA cheats me out of a lot of money

[English below] In der Vergangenheit bin ich öfters mit STA gereist und war immer sehr zufrieden. Mit meinen aktuellen Erfahrungen kann ich nur jedem davon abraten, bei STA zu buchen. Von Ende Februar bis Mitte April bin ich mit STA Travel rumgereist. Aufgrund von Corona wurde während der Reise ein Teil der gebuchten Rundreise vom Veranstalter storniert und mein Rückflug gecancelt. Schließlich musste ich mit der Rückholaktion der Bundesregierung zurückgeholt werden. Aufgrund der europäischen Rechtslage steht mir für all dies eine Rückerstattung zu (schätzungsweise zwischen 1000€ und 1500€), die ich Mitte April bei STA Travel angefordert hatte. Zunächst wurde ich mehrfach vertröstet; mittlerweile werden meine E-Mails vollkommen ignoriert. STA versucht offensichtlich, mich um das Geld zu betrügen. Obwohl mir die Rückerstattung rechtlich zusteht, muss ich mir nun auf eigene Kosten einen Anwalt suchen. Ich finde, STA verhält sich verbrecherisch und ich kann nur jeden davor warnen, bei STA eine Reise zu buchen. --------------------------------- In the past I have travelled with STA several times and was always very satisfied. With my current experience, I can only advise anyone not to book with STA Travel. From the end of February until mid-April I travelled with STA. Due to Corona, part of the booked round trip was cancelled by the tour operator during the trip and my return flight was cancelled, too. Finally I had to be brought back with the repatriation flightd of the German government. Due to the European legal situation I am entitled to a refund for all of this (estimated between 1000€ and 1500€), which I had requested from STA Travel in mid-April. At first I was put off several times; meanwhile my e-mails are completely ignored. STA is obviously trying to cheat me out of the money. Although I am legally entitled to a refund, I now have to find a lawyer at my own expense. I think STA is behaving criminally and I can only warn everyone not to book a trip with STA.

Date of experience : July 15, 2020