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SriLankan Airlines

SriLankan Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Product standards (seats, IFE, cabin condition) on the newer A330-300 and A320neo are good for Business and Economy Class, but poorer on older A330-200. Airport service at Colombo is quite friendly, but delay handling can be poor. Cabin staff service can offer good levels of hospitality, but lacks consistency required to meet 4-Star.”

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Srilankan airlines rating analysis, airport services - colombo, business class lounge - serendib lounge, onboard product - long haul, onboard product - short haul, cabin staff service - long haul, cabin staff service - short haul.

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Comfortable and Friendly staff - SriLankan Airlines

• SriLankan Airlines

“Comfortable and Friendly staff” Review of SriLankan Airlines

It was a good and comfortable journey. Special thanks to Gihani for being cooperative and friendly.

• Excellent 954
• Very good 1,197
• Average 660
• Terrible 760
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163 - 167 of 3,901 reviews

The flight from Colombo to Male was delayed without passengers even been made aware until the due time was 45 mins over. Then, communication was very poor for the next 3 hours, and finally, the flight was cancelled altogether. Nothing was organised, temper flared, and it was absolute chaos. Then, I wanted to modify my return ticket: no reponse from the online service after 2 days, and when I contacted the local office in Maldives they tried to charge me 176 USD fee even though it was mentioned under my ticket conditions that 1st change of date would be free of charge. They told me it was because I made the booking online. They asked me to call Colombo office, which I did. Colombo office then told me to call Bangkok office as I was in Thailand when I booked the ticket online. Bangkok office told me a 176 USD fee will apply to change the ticket. Worst customer service I've EVER seen !!

• Seat comfort
• Customer service
• Cleanliness
• Food and Beverage
• In-flight Entertainment
• Value for money
• Check-in and boarding

I recently went to and came back from Sri Lanka on flight UL501. On the way to Colombo, the plane was about 45 min late in Paris and had not been cleaned, so we had to use disinfectant wipes for the stowable tables, where there was jam and other sticky substances. On the way back from Colombo, there was a 4 hour delay, and the tables were as dirty as the first flight, and once again, I had to clean them myself. On top of this I missed my train in France and had to buy new tickets. When asking Sri Lankan airlines for compensation for those tickets, they refused, despite the 4 hour delay... I will also take this opportunity to express some very big disappointments I had with the service from Sri Lanka Airlines: On the IFE system, the sound was skipping and making high pitched noises (seat 59A, flight UL501), making it impossible to watch a movie properly. The temperature was way too cold in the cabin, everyone was freezing and despite telling the flight attendants, they did not change the cabin temperature (I work in the aeronautics industry so I know this is easy to do). The cabin crew did not clean the tables when asked, and said “sorry, the cleanup crew didn’t have time to do it” even though the plane was already late. This happened on both flights. The flight attendant ignored my request for a new blanket and never came back, I had to ask other passengers if anyone had a spare blanket. 15 minutes before lunch, I pressed the call button for the flight attendants three times for water because my girlfriend wasn’t feeling well, and all three calls were ignored. I understand that preparing lunch is a task that requires attention, but there should be at least one attendant sent to the people pressing the call button. The potatoes were still frozen solid in the salad and were undercooked. I had to wait 30 minutes to eat the salad, after dessert. In other companies I’ve flown with, headphones weren’t recovered by the cabin crew at the end, because there were cheap headphones with low quality. In this company, the attendants recover them at the end of the flight. If you recover the headphones, the minimum would be to have better quality headphones, because those are catastrophic in terms of sound quality. Frankly, when you take into consideration the fact that I paid 1100€ for this ticket, everything listed here is absolutely unacceptable. I expect much better service for such an expensive trip, and I believe the minimum would be for the train ticket that I had to buy to be reimbursed, especially considering it was caused by the four hour delay. Note that Europpean companies pay you 600€ in compensation just for being 4 hours late on a trip that long. I will never again use Sri Lankan airlines, and will never recommend anyone use Sri Lankan airlines for the reasons above. I hate the idea of having given money to a company that cares so little about its clients that despite all those issues, they never even answered my email.

Tried this airline for a change. in the end i was disappointed with the ground crew who had not concept of customer service, broken seat keeps reclining on to the passenger behind who was abusive to me, broken entertainment screen and inability to have my family travel next to each other. Requested seating together in advance (3 weeks) and this never happened. Requested this due to my partner being an anxious flyer. In the end she sat by herself and was very upset. 10 hours of poor discomfort. Better to pay a few dollars and get a better airline. One thing crew on board really try so hard but they don't have the best planes to work with.

An airline that has slipped badly from excellent to terrible and unacceptable. I have never seen business class seats so old but that is probably the A321 is about 30 years old and it looked like it had just been out of retirement as there was no livery on the outside - pure white. That was my first red flag for concern. Service was bad bad bad. Staff looked like they wanted to be somewhere else and so did I. They cancelled my return flight from 8am to 01.10. Not good. Even at their own airport they could not arrange a gate and had to bus passengers to the terminal. Why? Because they get more money if they sell gates to other airlines. No it is not because the airport is being revamped. I always fly with them when I go to Sri Lanka but NEVER again.

The Nation's Second Flag Carrier: A Brief History Of SriLankan Airlines

• SriLankan Airlines was launched in 1979 and has grown to offer over 560 weekly flights in Asia.
• Emirates acquired a stake in the airline in 1998, leading to rebranding and fleet expansion, but later divested from the carrier in 2010.
• Despite past losses, the airline improved profitability in 2022 and received international service awards.

SriLankan Airlines , which was formerly known as Air Lanka, is the often-overlooked flag carrier of the South Asian island nation Sri Lanka and is an active member of the oneworld alliance. Currently, the carrier stands as the largest carrier in Sri Lanka both by number of destinations served and by the size of the carrier's fleet.

The airline traces its history back to 1979 when the Sri Lankan government founded it after the country's first flag carrier, Air Ceylon, folded. The airline was the target of a partial acquisition by Middle Eastern legacy carrier Emirates in 1998. The airline was subsequently rebranded, and a new livery was introduced.

By 2008, the government had reacquired all shares from Emirates and began to grow quickly and expand into a carrier that operates over 560 weekly flights across Asia today. In this article, we will take a deeper look at the history of SriLankan Airlines and where the airline stands in the market today.

A bumpy launch

The launch of Air Lanka did not go off without some controversy surrounding a number of management decisions made regarding the carrier. Like most state-owned and operated flag carriers, the decision to establish a new national airline and who to put in charge of it were in the hands of the country's government.

In 1979, the nation's president, Jayawardene, entrusted the management of the airline to a pilot, Captain Rakitha Wickramanayaje, about whom there were significant doubts. As a pilot, many doubted his ability to adequately manage the airline, something which a 1986 Presidential Commission confirmed.

Despite its controversies, the airline had been able to commence operations and establish itself as the nation's new flag carrier in the wake of Air Ceylon's collapse, according to the Financial Times . The carrier began operations with leased Boeing 707 and Boeing 737 jet aircraft, and widebody operations first took place in 1980 when the airline leased Lockheed L1011 Tristar three-engine aircraft .

Get all the latest aviation news right here on Simple Flying!

The airline would continue to grow its fleet in the coming years, acquiring new widebodies from Japanese legacy carrier All Nippon Airways (ANA) and later introducing the Boeing 747 for a short operational period between 1984 and 1987. In 1994, the airline made the headlines by becoming the first Asian airline to operate the Airbus A340-300, a launch that demonstrated the carrier's continued dedication to modernization despite consistent management challenges.

An Emirates-sponsored rebranding

By 1998, Sri Lanka's government attempted to semi-privatize the state-owned flag carrier, Air Lanka, offering a 40% stake to the Emirates Group, an investment that totaled over $70 million. The massive partnership offered Emirates exclusive rights to both ground handling and catering at the carrier's Bandaranaike International Airport (BIA) in Colombo for over a decade.

SriLankan Airlines' All-Airbus Fleet In 2023

In the wake of this new management decision, the carrier soon rebranded as SriLankan Airlines and introduced a new livery while also expanding its fleet. The airline quickly acquired Airbus A330-200 jets, which offered improved fuel efficiency over older-generation quad jets, and upgraded its A340 fleet to include the latest models.

The company also introduced a number of new routes, most of which focused on increasing connectivity to important regional markets in both India and the Middle East. By 2008, Emirates had grown disappointed by the returns on its investment in the carrier and chose to end its partnership primarily due to disagreements in contract negotiations over control of the carrier. Officially, the carrier sold its ownership stake back to the Sri Lankan government in 2010, according to The Economic Times .

When Emirates officially withdrew from the carrier in 2010, the airline had finally begun to turn a consistent profit. However, the airline's good fortune vanished quickly, incurring large losses between 2010 and 2015, on account of increasingly ill-fated management decisions.

What Happened To Former Sri Lankan Carrier Air Ceylon?

Nonetheless, the carrier still pursued expansion, looking to establish its Colombo base as a regional flight hub with new routes to cities in China including both Shanghai and Guangzhou. Shortly after, in 2014, the airline joined the oneworld alliance and established a modernized fleet of A320 and A330 family twinjets.

The company finally retired its final A340-300 in 2016 with a service between Colombo and the Indian city of Chennai, and the airline shortly after launched flights to Melbourne in 2017. The airline struggled during the COVID-19 pandemic, and incurred heavy losses requiring drastic cuts to staffing.

The airline also became a victim of Sri Lanka's extensive economic crisis, which has led to fuel shortages and higher costs across the company's network. With fuel shortages beginning to require stopovers during ultra-long-haul flights, the carrier has become significantly less competitive in certain key markets. According to its 2023 annual report , the airline's operations still remain extensive today and the carrier's fleet aircraft includes all the following jets:

Despite challenges over the past decade, the carrier has seen some positive signs in the past few years, including breaking even for the first time in nearly ten years in 2022 by posting a net profit of over $3 million. The airline's service offerings have also become the subject of international accolades, including the 2024 IFSA award for best inflight food at the Airline Passenger Experience Association Global Exposition in October 2023.

SriLankan Airlines

IATA/ICAO Code: UL/ALK

Airline Type: Full Service Carrier

Year Founded: 1972

Alliance: oneworld

CEO: Richard Nuttall

Country: Sri Lanka

SriLankan Airlines Clarifies Delay In Korea Bound Flight

COLOMBO (News 1st); SriLankan Airlines said that it made every effort to satisfy the travel requirements of all 217 of its valued passengers who were checked in to travel to Incheon, South Korea on 19 March 2024 on UL 470, when the flight was delayed by approximately 13 hours from the scheduled time of departure due to a technical reason. Of the passengers, 117 resumed their journey on the same flight once the aircraft was cleared for departure and took off to Incheon, South Korea at 07:23hrs on the next day, 20 March 2024. The remaining 100 passengers, who were heading to South Korea for work, have been rebooked to travel on Sunday, 24 March 2024. The decision to rebook these passengers was made in consultation with the Human Resources Development Service of Korea (HRD Korea) and the Sri Lanka Bureau of Foreign Employment and the delay is not expected to affect their employment in South Korea. SriLankan Airlines saids that it regrets any inconvenience caused to its passengers by the delay of flight UL 470 on 19 March 2024. The airline remains strongly committed to providing customers with a convenient and comfortable travel experience. Migrant workers are highly valued by SriLankan Airlines, and the airline will do its utmost to ensure a smooth journey for these passengers, it added.

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Srilankan airlines leverages uatp merchant status to accelerate growth and reduce payment costs.

The partnership with the flag carrier of Sri Lanka is emblematic of UATP's increasing presence in Southeast Asia and the Indian subcontinent

WASHINGTON , April 10, 2024 /PRNewswire/ --  SriLankan Airlines , the national airline of Sri Lanka , has reaffirmed its Merchant status with UATP , the global payment network that enables organizations to simplify payment processes to expand their payment capabilities. As part of the UATP network, SriLankan Airlines can accept UATP payments in a variety of sales channels across multiple countries and currencies, ultimately helping the airline fuel its expansion and profitability goals.

As a UATP Merchant, SriLankan Airlines will be able to reduce its overall payment acceptance costs - and therefore its distribution costs as well as access sellers whose preferred payment method is UATP, including major travel agencies and corporate travel management companies. These are vital competitive advantages for a carrier operating in the fast-growing and crowded Southeast Asian marketplace.

UATP's regional growth strategy  For UATP, already one of the most far-reaching and reputable global payment networks, working with SriLankan Airlines is an integral part of its growth plan, reinforcing its presence on the Indian subcontinent and opening new markets for the network. Strengthening its relationship with SriLankan Airlines is part of UATP's broader strategic plan to introduce its payment solutions to a more comprehensive selection of merchants in India and Southeast Asia .

"Being a part of the UATP network is vital to our operating strategy and a key driver of our regional growth," says Senior Manager Commercial Services & Support, SriLankan Airlines, Gayan Wickrama . "Our Merchant status helps us stay competitive by reducing our payment costs and expanding our sales capabilities, and we look forward to continuing our relationship with UATP as we grow."

As Sri Lanka's National Carrier, SriLankan Airlines serves a global route network of 113 destinations in 59 countries from its hub at Bandaranaike International Airport in Colombo . Flying since 1979, SriLankan Airlines enjoys a reputation for service, comfort, safety and reliability. That reputation is supported by several industry awards, including being named Leading International Airline - South Asia at the South Asian Travel Awards (SATA) this year. It is the largest airline in Sri Lanka by number of aircraft and destinations.

"SriLankan Airlines is an ideal partner for UATP, and we are proud to help this award-winning airline reach more travelers in more markets and serve their payment needs better," says Zach Ornelas , SVP Commercial for UATP. "We anticipate continuing this long-term, mutually beneficial relationship for many years to come."

An unrivalled travel payment network Participating as a Merchant in the UATP network enables airlines to accept UATP payments in a variety of sales channels, pay lower merchant service fees and connect to a variety of alternative forms of payment (AFPs). As a UATP Merchant, airlines like SriLankan Airlines can increase conversion rates and reduce transaction costs while minimizing risk and improving their ability to service corporate clients.

For more information about the UATP and SriLankan Airlines partnership or to speak with company executives, please contact Wendy Ward at [email protected] .

ABOUT UATP    UATP is a global payment solution owned and operated by the world's airlines and accepted by thousands of merchants for air, rail and travel agency payments. UATP connects airlines to Alternative Forms of Payment, which can expand reach and generate incremental sales globally. UATP offers easy-to-use data tools, DataStream® and DataMine®, which provide comprehensive account details to Issuers and Corporate Account Holders for accurate travel management.

Accepted as a form of payment for corporate business travel worldwide by airlines, travel agencies and Amtrak®;

UATP accounts are issued by: Aeromexico; AERTiCKET; Air Canada (TSE: AC); Air China; Air New Zealand (ANZFF.PK); Air Niugini; American Airlines (NASDAQ: AAL); APG Airlines; Austrian Airlines; Avianca Airlines; BCD Travel; China Eastern Airlines (NYSE: CEA); ConnexPay; Delta Air Lines (NYSE: DAL); EL AL Israel Airlines; Etihad Airways; Fareportal; Frontier Airlines; GOL Linhas Aereas inteligentes S.A. (NYSE: GOL and Bovespa: GOLL4); Hahn Air; High Point Travel; Japan Airlines (9201:JP); JetBlue Airways; LATAM Airlines; Link Airways; Qantas Airways (QUBSF.PK); Shandong Airlines; Sichuan Airlines; Southwest Airlines; Sun Country Airlines; TUIfly GmbH; Turkish Airlines (ISE: THYAO); United Airlines (NASDQAQ: UAL) and WestJet. AirPlus International issues the UATP-based Company Account for Lufthansa German Airlines.

ABOUT SRILANKAN AIRLINES: SriLankan Airlines, the National Carrier of Sri Lanka and a member of the oneworld alliance, is an award-winning airline with a firm reputation as a global leader in service, comfort, safety and reliability.

Launched in 1979, the airline's hub is located at Bandaranaike International Airport in Colombo providing convenient connections to its global network (including codeshare partners) of 113 destinations in 59 countries around the world. Its direct route map covers major cities across the Europe , Australia , Middle East , Indian Subcontinent, Southeast Asia and the Far East. The Airline operates an all-Airbus fleet including a state-of-the-art A330-300 and modern A320/321neo fleet.

The latest accolades won by the Airline include, PATA Gold Awards 2023- Marketing Carrier, APEX IFSA Best Inflight Food or Beverage 2024 Award- Sri Lankan Flavours,2023 APEX Passenger Choice Awards® -for Best Food & Beverage in Central/ Southern Asia and Best Seat Comfort in Central/ Southern Asia , Sheikh Mohammed Bin Rashid Al Maktoum (SMBR) Global Aviation Awards-Best Aviation Sustainability Programme (Mathaka upcycling project), World's Leading Airline to the Indian Ocean title for the sixth consecutive time and Asia's Leading Airline to the Indian Ocean title for the fifth consecutive time at World Travel Awards 2021, and PATA Gold Awards 2021-Marketing Carrier. For more information visit www.srilankan.com

View original content to download multimedia: https://www.prnewswire.com/news-releases/srilankan-airlines-leverages-uatp-merchant-status-to-accelerate-growth-and-reduce-payment-costs-302109741.html

SOURCE Universal Air Travel Plan, Inc. (UATP)

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