tourist police bangkok

Thailand Tourist Police launches ‘I Lert U’ mobile app for 24-hour assistance

The app is linked to the tourist police 1155 emergency response centre..

Bangkok, 8 July, 2022 – The Tourism Authority of Thailand (TAT) would like to inform tourists they can download the ‘Tourist Police I Lert U’ mobile application, to enjoy peace of mind throughout their travels in Thailand.

Downloadable for free at Google Play for Android phones and App Store for iOS phones, the I Lert U application is available in English and Thai. The app is linked to the Tourist Police 1155 Emergency Response Centre, where there are also interpreters and translators ready to provide tourist assistance in other languages.

Tourists requiring help at any time 24 hours around the clock can use the application to contact the Tourist Police, who will dispatch officers to the scene immediately. Tourists can also take a photo of an incident and upload via the app to require assistance.

The Tourist Police is a division of the Royal Thai Police, and is dedicated to the safety and well-being of tourists in Thailand. With over 1,900 officers, the Tourist Police operates throughout the kingdom, including in all the major tourist destinations like Bangkok, Phuket, Samui, and Chiang Mai.

The Royal Thai Government places the highest priority on the safety and well-being of every visitor to Thailand. And as the main government agency responsible for the promotion and marketing of Thailand as a preferred destination, TAT is working closely with all the concerned public and private organisations to ensure the utmost efforts to prevent any unfortunate incidents occurring on tourists and the local Thai people.

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Tourist Police “I Lert U”: A phone app from the Tourist Police Headquarters

      When the situation with Covid-19 began to improve, tourists from all over the world started flocking to Thailand, proving beyond a doubt that this country is a popular tourist destination. Visiting Thailand’s stunning sights is only part of the experience; tourists will also appreciate the country’s improved infrastructure and increased security.

      The “Tourist Police I Lert U” app, provided by the Ministry of Tourism and Sports’ Tourist Police Headquarters, is a must-have for visitors' safety while in Thailand. There are five readily available channels of contact (English, Chinese, Japanese, and Russian) that make communication quick and simple, thereby enhancing safety communication.

      Both iOS and Android platforms are available for setup. When an emergency occurs and assistance is required, responders can track the applicants’ smartphones via GPS, and the applicants can send a request for assistance by pressing a button and uploading a photo of the situation. The system will immediately notify the Emergency Notification Center 1155 of the event. Following that, staff members will call the number you provide and dispatch personnel to the GPS coordinates of the incident. 

      Additional language support will be added soon for ASEAN languages, French, German, and Arabic.

References: https://policetv.tv/archives/21756 https://play.google.com/store/apps/details?id=com.arunsawad.touristilu&hl=th&gl=US&pli=1 https://apps.apple.com/th/app/tourist-police-i-lert-u/id1601074545

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New Tourist Police campaign aims to make Thailand safer for travellers

Tourist Police Bureau’s “New Year New Normal 2022” campaign launched on Monday will see more security checkpoints set up nationwide with officers on hand to provide assistance and promote safer travel across Thailand.

Tourists will also be urged to download the “Tourist Police i lert u” smartphone application so they can seek help immediately.

The campaign was launched at an event presided over by Tourism and Sports Minister Phiphat Ratchakitprakarn in Bangkok’s CentralWorld shopping centre on Monday.

Also attending was Tourist Police chief Pol Lt-General Sukhun Prommayon.

“This campaign was launched as a publicity measure for tourists, so they realise that Thai police, including the Metropolitan Police Bureau, Central Investigation Police, Immigration Bureau, Tourist Police volunteers and the private sector will proactively provide security during the New Year period,” Sukhun said.

He added that the “Tourist Police i lert u” application, which was launched on December 15, aims to prevent crime as it monitors tourists while they are travelling in Thailand, so police can jump to their assistance when required.

The application is linked to the 1155 Emergency Response Centre, which will dispatch police officers immediately. The call centre is available in English, Chinese, Russian, Japanese and Korean, and will next year support French, German and Arabic.

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กองบัญชาการตำรวจท่องเที่ยว TOURIST POLICE BUREAU

ประวัติ ความเป็นมา.

ครม.มีมติเห็นชอบจัดตั้งเป็นกองบังคับการตำรวจท่องเที่ยวแต่ติดขัดเรื่องงบประมาณจึงให้กรมตำรวจ และการท่องเที่ยวจัดตั้งศูนย์ช่วยเหลือนักท่องเที่ยวรับผิดชอบแหล่งท่องเที่ยวที่เป็นที่นิยมได้แก่ เชียงใหม่ หาดใหญ่ พัทยา ภูเก็ต

ตั้งเป็น กก.8 สังกัด บก.ป., จากการท่องเที่ยวที่เติมโตและภารกิจของกองบังคับการตำรวจท่องเที่ยวที่เติบโตขึ้น ได้มีพระราชกฤษฎีกา แบ่งส่วนราชการสำนักงานตำรวจแห่งชาติ พ.ศ.๒๕๕๒ และกฎกระทรวงแบ่งส่วนราชการเป็นกองบังคับการหรือส่วนราชการที่เรียกชื่ออย่างอื่นในสำนักงานตำรวจแห่งชาติ พ.ศ.๒๕๕๒ ซึ่งมีผลให้โครงสร้างการแบ่งส่วนราชการภายในกองบังคับการตำรวจท่องเที่ยว แบ่งออกเป็น ๑ ฝ่ายอำนวยการ และ ๖ กองกำกับการ ตามระเบียบสำนักงานตำรวจแห่งชาติ.

นโยบายรัฐบาลไทยส่งเสริมการท่องเที่ยวแต่ต้องคำนึงถึงความปลอดภัยของนักท่องเที่ยว มติที่ประชุม กรมตำรวจ เมื่อ 20 มกราคม 2519 ให้กองปราบปราม จัดตั้ง “ศูนย์อำนวยการความสะดวก และให้ความปลอดภัยแก่นักท่องเที่ยว” โดยมี พ.ต.อ.สงวน  คล่องใจ เป็นหัวหน้าคณะเจ้าหน้าที่

บก.ป.จัดตั้งหน่วยเฉพาะกิจท่องเที่ยว (ฉก.ทท.)  ให้ทุกหน่วยงาน ใน ตร. จัดทำแผนคุ้มครองนักท่องเที่ยว

ได้ยกฐานะเป็นกองบังคับการตำรวจท่องเที่ยวสังกัดกองบัญชาการตำรวจสอบสวนกลาง.

ยกฐานะ กองบังคับการตำรวจท่องเที่ยว เป็น “ กองบัญชาการตำรวจท่องเที่ยว”

เครื่องแบบ เครื่องแต่งกาย.

เครื่องแบบที่ 1

เรียกว่า เซกเวย์

เครื่องแบบที่ 2

เครื่องแบบ สว.อยุธยา

เครื่องแบบที่ 3

จักรยานสายตรวจ

อำนาจหน้าที่

1.  กำหนดยุทธศาสตร์ วางแผน ควบคุม ตรวจสอบ ให้คำแนะนำ และเสนอแนะการปฏิบัติงานตามอำนาจหน้าที่ของกองบัญชาการตำรวจท่องเที่ยวและหน่วยงานในสังกัด

2.  ถวายความปลอดภัยสำหรับองค์พระมหากษัตริย์ พระราชินี พระรัชทายาท ผู้สำเร็จราชการแทนพระองค์ พระบรมวงศานุวงศ์ ผู้แทนพระองค์ และพระราชอาคันตุกะ

3.  ปฏิบัติงานตามประมวลกฎหมายวิธีพิจารณาความอาญาและกฎหมายอื่นอันเกี่ยวกับความผิดทางอาญาทั่วราชอาณาจักร ทั้งในกรณีที่ผู้เสียหายหรือผู้ต้องหาเป็นคนต่างด้าวซึ่งเข้ามาในราชอาณาจักรเป็นการชั่วคราวเพื่อการท่องเที่ยวหรือเพื่อการอื่นตามกฎหมายว่าด้วยคนเข้าเมือง ในกรณีที่มีผลกระทบต่ออุตสาหกรรมท่องเที่ยว และในกรณีความผิดอื่นที่เกี่ยวข้อง

4.  ดำเนินการเกี่ยวกับการรักษาความสงบเรียบร้อย การป้องกันและการปราบปรามอาชญากรรมทั่วราชอาณาจักร การให้ความปลอดภัยแก่บุคคลสำคัญและประชาชน และการให้บริการช่วยเหลือประชาชน

5.  ช่วยเหลือ อำนวยความสะดวก และให้ความปลอดภัยแก่นักท่องเที่ยว

6.  ปฏิบัติการร่วมกับหรือสนับสนุนการปฏิบัติงานของหน่วยงานอื่นที่เกี่ยวข้องหรือที่ได้รับมอบหมาย

พันธกิจ MISSION

ถวายความปลอดภัยสำหรับองค์พระมหากษัตริย์ พระราชินี พระรัชทายาท ผู้สำเร็จราชการแทนพระองค์ พระบรมวงศานุวงศ์ ผู้แทนพระองค์ และพระราชอาคันตุกะ และรักษาความปลอดภัยบุคคลสำคัญ, ดูแลรักษาความปลอดภัยในชีวิต ร่างกาย และทรัพย์สิน ให้บริการ ความช่วยเหลือ และอำนวยความสะดวกแก่นักท่องเที่ยว, ป้องกัน ปราบปรามอาชญากรรมต่าง ๆที่เกิดจากการกระทำของชาวต่างชาติที่แฝงตัวมาในลักษณะของนักท่องเที่ยว, กำจัด ต่อต้าน ระงับ ยับยั้ง ควบคุม ภัยคุกคามในด้านต่าง ๆ ที่เกิดขึ้นกับนักท่องเที่ยวชาวต่างชาติ อุตสาหกรรมการท่องเที่ยว, อำนวยความยุติธรรม คุ้มครองผลประโยชน์ของนักท่องเที่ยวชาวต่างชาติ อุตสาหกรรมการท่องเที่ยว แหล่งท่องเที่ยวให้ได้รับ ความเป็นธรรมและมีคุณภาพตามมาตรฐานสากล, บูรณาการความร่วมมือทุกภาคส่วนทั้งในและต่างประเทศ  พัฒนาเครื่องมือสื่อสาร ระบบเทคโนโลยีและสารสนเทศให้เข้าถึง นักท่องเที่ยวชาวต่างชาติมากที่สุด.

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If you do not speak Thai and you have a sudden acute health problem, go to the nearest international hospital, they always have interpreters. The main thing is to get medical help as quickly as possible. Later on, you can ask to be transferred to another hospital, if necessary. If your problems are not related to your health, contact the numbers listed, depending on the situation.

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With the growth of tourism over the last 30 years a special unit has been set up by the Royal Thai Police force to deal with the safety and well-being of tourists. The officers of the Tourist Police wear a distinctive badge on the their arm and speak English and some other European languages. They can be called upon in all kinds of situations, such as road traffic accidents, theft, disputes with hotels or shop keepers where a foreign tourist is involved. They will act as arbitrators on disputes, and in our experience they do so in an unbiased fashion.

This page is created for your information. Our website IS NOT the Tourist Police site. Please do not email us asking for assistance is legal disputes. You should contact one of the office below or phone 1155.

National Tourist Police Call Centre Telephone: 1155

The force has offices in the major tourist areas:

Other Tourist Police Numbers

Bangkok tourist assistance Centre call (02) 281 5051 Pattaya tourist police (038) 429 371 Phuket tourist police (076) 225 361 Chiang Mai tourist police (053) 248 130

Other Emergency Numbers

General Emergency Call: 191 Ambulance and Rescue: 1554 Medical Emergency Call: 1669

Other Useful Numbers

Telephone Directory Assistance: 1133 Tourist Service Centre: 1672 Bangkok Taxi Call Centre: 1681, 1661, (02) 424 2222 Credit Card (Visa, Master Card): (02) 256 7326 to 7327

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Thailand Vows to Protect Tourists’ Safety After Deadly Mall Shooting

T hailand will take steps to enhance the safety of foreign tourists, official said on Wednesday, a day after a teenager shot dead two people, including a Chinese visitor, inside a popular shopping mall in downtown Bangkok.

Tourism Minister Sudawan Wangsuphakijkosol stressed the shooting at Siam Paragon mall in the capital city was “an isolated incident.” However, law enforcement agencies will tighten weapons screening at shopping malls and other tourist spots, she said. 

The Chinese national, a 34-year-old woman, and a Myanmar citizen working at the mall, were shot dead by the 14-year-old boy. The shooter, who was nabbed by the police, was previously treated for mental illness and had skipped taking medication, according to police chief Torsak Sukvimol. Five people were injured, including another Chinese citizen.

Read More: Revenge Travel May Be a Big Problem for Places Like Thailand's Famous Maya Bay

The shooting casts a shadow on Thailand’s expectations for a surge in foreign tourist arrivals under a visa-free program for visitors from China and Kazakhstan. The Southeast Asian nation, popular for its beaches, Buddhist temples and national parks, is forecast to receive up to 30 million holidaymakers this year, more than double the tally in 2022.

Thailand is counting on tourists to power an economic recovery this year as it grapples with headwinds from a decline in exports and higher interest rates. Chinese tourists were the largest group of visitors to the country before the pandemic, accounting for about 28% of the record 40 million foreign arrivals in 2019. 

Watching Fallout

The fallout from the shooting on tourism needs to be watched, Bank of Thailand Governor Sethaput Suthiwartnarueput said Wednesday, adding the industry had recovered to 60-70% of its pre-Covid levels.

“The shooting will hurt confidence of tourists and sentiment,” said Burin Adulwattana, chief economist at Bangkok-based Kasikorn Research Center. It also “increases downside risk to Thailand’s fragile economic recovery. The government will need to try its best to restore confidence.”

Shares of hotel, shopping mall operators and airlines fell in Bangkok trading, dragging the SET Tourism & Leisure Index to a one-year low. Central Plaza Hotel Pcl dropped as much as 8.5%, leading decline among the hotels, while mall operator Central Pattana Pcl fell as much as 2.8%. Asia Aviation Pcl lost as much as 4.5% and Airports of Thailand Pcl slid as much as 3.6%.

The Tourism Authority of Thailand and other agencies will also step up their communications strategy to ease concerns among travelers and improve Thailand’s image as a safe tourism destination, officials said at a briefing on Wednesday.

Read More: An Ex-Cop Is Behind Thailand’s Deadliest Mass Shooting. Now, the Country Is Asking Questions

While mass shootings are not very common in Thailand, a former cop used an automatic weapon to fire at a daycare center in northeastern Thailand last year, killing 36 people, mostly preschoolers. Since then, the government has ordered a crackdown on unlicensed gun owners and compulsory registration of all firearms.

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Thai Tourist Police and Agencies Ramp Up Preparations at Grand Palace to Welcome Incoming Tourists in Bangkok

Bangkok—

At 10:00 am, on february 7th, 2024, thai tourist police and relevant agencies performed an inspection at the grand palace, phra nakhon, bangkok, in preparation to facilitate incoming tourists..

The police joined forces with the private sector and a representative from the Chinese Embassy in Thailand to prepare for incoming tourists at the Sanam Luang and Grand Palace areas following the Thai government’s Chinese New Year policy by Thai Prime Minister Srettha Thavisin.

Yester day, February 7th, the Thai police enacted pick-up and drop-off points, and information signboards in multiple languages for tourists at Sanam Luang and the Grand Palace respectively, according to Thai national media.

The policy aimed to enhance Thailand’s tourism image and promote high-quality tourism formats. Furthermore, the Thai government sought to facilitate tourists with convenience and public safety in mind, and crack down on exploitation of tourists, according to Thai national media.

In response to the Thai Prime Minister’s policy, Pol. Gen. Torsak Sukvimol, the commissioner general of the Royal Thai Police, issued an order to Thai tourist police to work proactively to facilitate and monitor the safety of the life and property of the tourists.

The police inspection at the Grand Palace was to keep public order and deter illegal activities in the vicinity, stated Pol. Gen. Torsak.

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Busted in Bangkok

Observational documentary series following the work of Thailand's tourist police, focusing on four of the country's tourist hotspots as officers and volunteers ensure good times do not get o... Read all Observational documentary series following the work of Thailand's tourist police, focusing on four of the country's tourist hotspots as officers and volunteers ensure good times do not get out of hand. Observational documentary series following the work of Thailand's tourist police, focusing on four of the country's tourist hotspots as officers and volunteers ensure good times do not get out of hand.

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• January 13, 2020 (United Kingdom)
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The Tourist Police Bureau organized the Police Deployment Ceremony to Ensure Safety during the New Year Festival 2024

• December 29, 2023

                    On December 27, 2023 at 16.30 hrs., the Tourist Police Bureau of the Royal Thai Police organized the Police Deployment Ceremony to Ensure Safety during the New Year Festival 2024, chaired by Miss Sudawan Wangsuphakijkosol, Minister of Tourism and Sports, accompanied by Police General Surachet Hakparn, Deputy Commissioner-General of the Royal Thai Police and high-ranking officers from the Royal Thai Police, at Central World’s Square A, Bangkok, to demonstrate the readiness of tourist police and all relevant departments in carrying out their duties to take care of tourists and the public during the New Year festival.

                    In addition, the Tourist Police Bureau, led by the Commissioner, Pol.Lt.Gen.Saksira Pheuak-Um, presents New Year gifts to the public through the “Strong Tourism Community” project and the “We Smile for Your Smile” project. They also collaborate with the Command and Control Operation Centre (CCOC) of the Royal Thai Police and coordinate with foreign agencies and embassies to ensure the safety of all tourists.

                    The Commissioner further stated that Tourist Police are highly prepared to work for the well-being of the public and tourists, following the principles of SSR: Smart – Good personality, Smile – Service-minded, and Reliable – Building trust, under the vision “Being the organization responsible for tourists’ safety and creating trust as well as a positive image for the benefit of the country’s tourism industry”

                    For this coming New Year, the Tourist Police wish the public and tourists a safe and joyful celebration. If you encounter any problems or require assistance, you can report incidents through the Tourist Police emergency hotline 1155, available 24 hours a day and the Tourist Police i lert u application.

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This page is created for your information. Our website IS NOT the Tourist Police site. Please do not email us asking for assistance is legal disputes. You should contact one of the office below or phone 1155.

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I doubt it. Unless the agency is willing to give you a refund, I cant see what the police Will do for you. Nothing to stop you trying thou, but I think it will be a waste of your time.

Take it as an expensive lesson to do more research next trip.

I thought I was a savvy tourist and the same thing happened to us, £22 wasted.

No. Accept it, learn from it and move on.

I've been scammed badly at the start of my travelling life, many people have.

If you paid by card you can try a refund through card provider

Police definitely will not be interested.....has any crime been perpetrated?

If it is simply a question of being overcharged for something that you could have got cheaper elsewhere, so long as the product or service is actually delivered I don't think that your credit card company would get involved.

I don't think it's police matter. If you agree to a price then that's down to you.

Probably best to do a post about the agency to warn others or a review if it's listed on TA.

Good Advice Baz! you are correct - thats about the only thing to do - and then others can be forewarned

Ok, to summarize and end this post I will tell my story, maybe someone will learn from it, will not do my mistakes. It was probably done countless times, but warnings are never enough.

1. The begining.

2. Travel agency

Every one there were nice etc. Do not know how and when bu we decided to także their offer (even we asked several times they havevnot listed proces for each service (hotels, tickets, trips). At the begining it looked ok. Usually we just book by ourself, but now maybe we wanted to have evrything done and didn't want to think about it anymore. But after a while and Google search we found out that hotele were not so good, that we were overprised for almost evrything. Etc. Just bad day.

3. Day after we decided to go to Travel Police in Bangkok (near Mui Thai stations, of course first we search through Internet whether it's, no problems with them or What so ever). Policemen there were very nice to us, they heard our story, it's true they said that it would be very hard to canceld it, especially when we paid by cash. They new that it was scamm, and they proposed that one of their mam will go with us to this agency for negotiation, to see what we can do to minimalizm our lost.

We go there, my and Tourist policeman negotiatated with agency boss. What we manage to get is cancaletion of one day trip to long neck village (with refound) and upgrading our room in Chiang Mai and new hotel in Krabi that has higher standard and is near the sea (previous one also were supposed to be but on map it wasn't at all).

So true, we have not recieved our money back, but now we are less worried about our stay in Thailand .

This is the story, now advices.

1. Never go to TukTuk if someone is sending you to one - if you want take it yourself from the street - you will see real prices for their service (Tuk with flag which is legal one). It will not by 100 Thb for around the city, much higher but they take you were you want.

2. Buy tourist SIM card with Thai number (after whole accident I bought Happy Turist card for 299 THB, dtc company). With it you will have 1GB net (4G very quick) and 100 THB for calls. So you can check everything by yourself.

3. If you don't want it yourself don't go to ane agency, tailor or what so ever that *MyFreind* Thai is convincing you - it will be scamm.

4. Tourist Police is to help you, they understand that turism is very important to their country. If you thing that you were scammed - they will try to help you. But of course they don't do mirricles, by reasnable, in the end you (I) were stupid enough to by fulled, you (I) were overprised, but it is still leagal. Plus TP siad if anything will be wrong with our bought trip, something will not be as written on terms, let them know and they can take action, even (if it will be very bad) agency can lost their concesion.

4. If you want to Travel agency, were convinced by them, pay by credid card - you will have some time to stop the transfer - as someone said earlier, TP also advices it to me.

5. Don't talk to *MyFreind* Thai or person who advices you were to go and give you Cheap TUK TUK. It is a scamm.

I do not say that Thais are bad etc. As every country there are Black sheeps. We have seen dark side of Bangkok and we have seen bright side (smiling people, old lady selling something I don't know but it was delicous, dancing ppl in smal bar on Khao San Rd. and helpful Tourist Police)

Sorry for this long post, maybe someone will read it.

Sorry for mistakes, I'm writing it via smartphone.

Maybe if someone will like to have more details in this matter, send me e-mail/priv on forum I will try to anserw/help if I will be able.

To this agency we went by small scooter, 3 of us, and policeman was quiet big, it was funny experience, especially for my other half because she is scared of motocycles.

Little correction about tuk tuk. I am not sure whether this with flag are legal or not. Just look out. And generally they are one time experience, normaly don't use them, they are expensive and dangerous in comparison to other means of transport.

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Phuket court responds to surge in tourist-related cases

PUBLISHED : 4 Apr 2024 at 07:22

NEWSPAPER SECTION: News

WRITER: Achadthaya Chuenniran

The Phuket Provincial Court will reopen its tourist section to help visitors to the province settle court cases following a recent surge in litigation linked to tourists.

Acting chief justice of the Phuket Provincial Court, Kriangsak Rodpunshoo, recently presided over a meeting about reopening the section.

He said the large number of Thai and foreign tourists in Phuket has caused a surge in criminal and civil cases in which tourists are involved.

The rise in cases is affecting tourists' confidence in their personal safety and the potential risks to their property, and is also having a spillover effect on tourism in general across the nation, said Mr Kriangsak.

"Proceedings in the tourist case section will help ensure justice for tourists when a criminal or civil dispute, or a dispute with a state agency, arises so they can receive legal protection," he said "This will build tourists' confidence and create a good image of Phuket province and tourism in Thailand as a whole."

The section first opened on Sept 24, 2017, but its operations ceased due to the Covid-19 pandemic. Some of its functions include assisting tourists in filing complaints in consumer protection cases, arranging negotiations, tracking down witnesses who are also tourists, and issuing subpoenas to sued entrepreneurs.

The development follows a recent case in Phuket involving two New Zealand tourists who have been banned from visiting the country again after attacking a traffic police officer on March 16. They were charged with robbery, obstructing an officer while on duty, attacking an officer of the law, driving without a licence, and bribery.

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