uber trip san francisco

Understanding How Uber Trips Are Charged In San Francisco

Riding with Uber in San Francisco can sometimes lead to unexpected charges on your bill. Fares are calculated based on travel time and distance, but the city’s complex roads and frequent traffic jams mean your final charge may not align with the original upfront estimate.

If you’re short on time, here’s a quick answer to your question: Uber fares in San Francisco are based on time and distance traveled, but can be higher than estimated due to traffic, route changes, tolls, and other factors like surge pricing during busy times .

In this comprehensive guide, we’ll break down exactly how Uber determines fares in San Francisco. You’ll learn how base rates, time rates, distance rates, minimum fares, cancellation fees, tolls, surge pricing, and other factors influence the total charge on your trip.

Base Rates in San Francisco

When using Uber in San Francisco, passengers are charged based on several factors. Understanding these base rates can help you estimate the cost of your trip and avoid any surprises. Here are the key components of Uber’s base rates in San Francisco:

The base fare is the initial fee that passengers are charged as soon as they start their Uber trip. It covers the cost of the driver arriving at the pickup location and the first few minutes of the ride.

In San Francisco, the base fare for Uber trips may vary depending on the type of service you choose, such as UberX, Uber Black, or Uber Pool.

Per Minute Rate

In addition to the base fare, Uber charges a per minute rate for the duration of the trip. This rate is calculated based on the estimated time it takes to reach the destination. It accounts for factors such as traffic conditions and any unexpected delays.

The per minute rate in San Francisco can be found on the Uber website or app.

Per Mile Rate

The per mile rate is another component of Uber’s base rates in San Francisco. It is calculated based on the estimated distance of the trip. This rate accounts for the cost of fuel and other operational expenses. Similar to the per minute rate, the per mile rate can be found on the Uber website or app.

Minimum Fare

Uber also has a minimum fare in place to ensure drivers are adequately compensated for short trips. This means that if the total cost of your trip, including the base fare, per minute rate, and per mile rate, falls below the minimum fare amount, you will still be charged the minimum fare.

The minimum fare in San Francisco can vary depending on the type of service you choose.

Keep in mind that these rates may change over time, so it’s always a good idea to check the Uber website or app for the most up-to-date information. By understanding the base rates in San Francisco, you can better plan your Uber trips and have a clearer idea of what to expect in terms of cost.

Estimates vs. Actual Charges

When using Uber in San Francisco, it’s important to understand how the charges for your trip are calculated. While Uber provides upfront pricing estimates, the actual charges may vary based on various factors such as route changes, traffic delays, and tolls.

Upfront Pricing

Uber introduced upfront pricing to provide riders with an estimated cost for their trip before they request a ride. This feature allows riders to have a clear idea of how much they will be charged for their journey.

However, it’s important to note that the upfront pricing is based on the estimated distance, duration, and anticipated traffic conditions at the time of booking. The actual charges may differ if there are changes to the route or unexpected delays.

Route Changes

During your Uber trip, if you request a different destination or make additional stops, the route may change. This can affect the overall cost of the trip. For example, if you initially requested a ride from point A to point B but decide to add a stop at point C, the driver may need to take a different route to accommodate the change.

As a result, the final charges may be different from the upfront estimate.

Traffic Delays

San Francisco is known for its busy streets and traffic congestion. If you encounter unexpected traffic delays during your Uber trip, the duration of the ride may be longer than initially estimated. As a result, the final charges may be higher than the upfront estimate.

Uber takes into account real-time traffic conditions when calculating fares, but sudden traffic jams or accidents can still impact the actual charges.

In San Francisco, there are several toll roads and bridges that drivers may need to cross during your Uber trip. These tolls are not included in the upfront pricing and will be added to the final charges.

It’s essential to be aware of any tolls that may be applicable to your route and be prepared to cover the cost.

It’s important for Uber riders in San Francisco to understand that while upfront pricing provides a good estimate, the actual charges may vary due to factors like route changes, traffic delays, and tolls.

By being aware of these potential variations, riders can better understand the final cost of their Uber trips in the city.

Prime Time and Surge Pricing

One of the key aspects of Uber’s pricing model is surge pricing, also known as Prime Time. Surge pricing is a dynamic pricing strategy that increases the cost of trips during times of high demand. This means that when there are more riders requesting trips than there are available drivers, the price of the trip can increase significantly.

How surge pricing works

Surge pricing is based on an algorithm that takes into account various factors such as the number of available drivers, the number of riders requesting trips, and the estimated time of arrival for drivers.

When demand exceeds supply, surge pricing kicks in to incentivize more drivers to get on the road and meet the increased demand.

For example, if there are more riders requesting trips in a specific area than there are available drivers, surge pricing might be applied to encourage more drivers to come to that area. The surge multiplier, which can be as high as 2x, 3x, or even more, is then added to the base fare, resulting in a higher total fare for the rider.

When surge pricing happens

Surge pricing typically occurs during peak hours or special events when there is a high demand for rides. This can include rush hour, weekends, holidays, and popular events such as concerts or sporting events.

Surge pricing can also be triggered by external factors such as weather conditions or road closures that affect the availability of drivers.

It’s important to note that surge pricing is temporary and can change rapidly based on real-time demand and supply data. The surge multiplier will be displayed to riders before they confirm their trip, giving them the option to accept or decline the higher fare.

Avoiding surge pricing

While surge pricing can be unavoidable during times of high demand, there are a few strategies that riders can use to minimize the impact on their wallets. First, it’s always a good idea to plan ahead and book your trip in advance if possible.

This way, you can avoid the peak hours or events that are likely to trigger surge pricing.

Additionally, being flexible with your travel time can also help you avoid surge pricing. If you can adjust your schedule to travel during off-peak hours, you are more likely to find lower fares. Finally, consider exploring alternative transportation options such as public transit or carpooling, which may offer more affordable alternatives during surge pricing periods.

Understanding surge pricing and how it works can help riders make informed decisions when it comes to their Uber trips. By being aware of the factors that contribute to surge pricing and employing some strategies to avoid it, riders can have a better understanding of how their trips are charged in San Francisco and make the most of their Uber experience.

Cancellation Fees and Other Charges

Driver cancellation penalties.

When it comes to cancellation fees, both drivers and riders on the Uber platform have certain responsibilities. In San Francisco, drivers are subject to cancellation penalties if they cancel a trip after accepting it.

This penalty is in place to discourage drivers from canceling on riders at the last minute, which can be frustrating and inconvenient for passengers.

The driver cancellation penalty is charged to the driver’s account and can vary depending on the specific circumstances. It is important for drivers to carefully consider whether they are able to complete a trip before accepting it, as canceling too frequently can negatively impact their ratings and overall reputation as a reliable driver.

Rider cancellation fees

On the other hand, riders may also be subject to cancellation fees if they cancel a trip after a driver has already accepted it. This fee is meant to compensate the driver for the time and effort they had put into preparing for the trip.

It is important for riders to be mindful of their plans and avoid canceling trips unnecessarily to avoid incurring these fees.

Rider cancellation fees can vary depending on the city and the distance the driver had traveled to reach the pickup location. It is always a good idea for riders to double-check their plans before requesting an Uber to avoid any potential fees.

Cleaning fees

In some cases, riders may be charged a cleaning fee if there is significant damage or a mess left behind in the vehicle. This fee is meant to compensate the driver for the time and effort required to clean the vehicle and ensure it is ready for the next passenger.

It is important for riders to treat the vehicle with respect and cleanliness during their trip to avoid any additional charges.

Cleaning fees can vary depending on the extent of the mess and the time required to clean the vehicle. It is always best to leave the vehicle in the same condition as it was found to avoid any unnecessary charges.

Wait time fees

Uber provides a grace period for riders to arrive at the pickup location after requesting a trip. However, if a rider keeps the driver waiting for an extended period of time, they may be charged a wait time fee.

This fee is meant to compensate the driver for their time and ensure that they are not kept waiting unnecessarily.

Wait time fees usually start accruing after a certain number of minutes, which can vary depending on the city. It is important for riders to be prompt and considerate of the driver’s time to avoid any additional charges.

Understanding the various fees and charges associated with Uber trips in San Francisco can help both drivers and riders have a smooth and hassle-free experience. By being aware of these fees, everyone can work together to ensure a fair and reliable transportation service.

Saving Money on Uber in San Francisco

Uber is a popular ride-sharing service in San Francisco, and while it offers convenience and flexibility, the cost of trips can add up quickly. However, there are several ways to save money on Uber rides in the city.

By taking advantage of features such as UberPool, split fares, promo codes, rewards programs, and utilizing public transit options, you can make your Uber trips more affordable.

One of the easiest ways to save money on Uber in San Francisco is by selecting the UberPool option. With UberPool, you share your ride with other passengers heading in a similar direction. This option allows you to split the cost of the ride, making it significantly cheaper than a regular UberX trip.

Not only does UberPool save you money, but it also helps reduce traffic congestion and carbon emissions.

Split fares

Another way to save money on Uber trips in San Francisco is by splitting the fare with your fellow riders. Uber allows you to split the cost of the ride with up to three other passengers, making it a great option for group outings or shared commutes.

By splitting the fare, you can significantly reduce your individual cost and make your ride more budget-friendly.

Promo codes

Uber frequently offers promotional codes that can help you save money on your rides. These promo codes can be found on Uber’s website, social media channels, or through partnerships with other companies.

By entering the promo code before booking your ride, you can enjoy discounted fares or even free rides. Keep an eye out for these codes and make sure to take advantage of them to save money on your Uber trips in San Francisco.

Rewards programs

Uber also offers rewards programs that allow you to earn points or benefits for using their service. One example is Uber Rewards, where you can earn points for every dollar you spend on Uber rides. These points can then be redeemed for discounted rides or other perks.

By participating in rewards programs, you can save money on future Uber trips and enjoy additional benefits as a loyal customer.

Public transit

When exploring San Francisco, consider combining your Uber trips with public transit options. The city has an extensive public transportation system, including buses, trains, and cable cars. By using public transit for shorter distances or during less busy times, you can save money on Uber fares.

Plus, it’s a great way to experience the city like a local and reduce your carbon footprint.

Uber offers a convenient way to get around San Francisco, but the complex factors that go into pricing mean you could end up paying more than expected. By understanding how base fares, traffic delays, prime time pricing, tolls, and other fees impact your bill, you can make informed choices and potentially save money on your next Uber trip in SF.

Hi there, I'm Jessica, the solo traveler behind the travel blog Eye & Pen. I launched my site in 2020 to share over a decade of adventurous stories and vivid photography from my expeditions across 30+ countries. When I'm not wandering, you can find me freelance writing from my home base in Denver, hiking Colorado's peaks with my rescue pup Belle, or enjoying local craft beers with friends.

I specialize in budget tips, unique lodging spotlights, road trip routes, travel hacking guides, and female solo travel for publications like Travel+Leisure and Matador Network. Through my photography and writing, I hope to immerse readers in new cultures and compelling destinations not found in most guidebooks. I'd love for you to join me on my lifelong journey of visual storytelling!

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How Much is Uber From San Francisco Airport to Downtown: A Cost Analysis

San Francisco International Airport (SFO) serves as a bustling gateway for travelers headed to the vibrant city of San Francisco.

On my latest journey, I opted for Uber to get from SFO to downtown, aiming for a blend of convenience and efficiency.

This guide, enriched by my experience, focuses on the nuances of using ride-sharing services like Uber, including an in-depth look at pickup and drop-off protocols at SFO.

Understanding Uber Pricing

Uber fares are calculated based on a combination of factors: base fare, time spent in the car, distance traveled, and dynamic pricing or surge charges that apply during times of high demand.

From SFO to downtown, the variability in these factors can lead to a wide range of possible costs.

Standard Fare Estimates

For a standard UberX ride, the fare from SFO to downtown San Francisco typically ranges between $35 and $50 . This estimate is based on average traffic conditions and without surge pricing.

The distance of around 15 miles is a significant factor in this cost, as Uber charges per mile after the initial base fare is covered. The time component also adds to the fare, albeit to a lesser extent, as charges accrue per minute.

Impact of Surge Pricing

Surge pricing can dramatically affect the cost of your ride. During peak times, such as weekday mornings and evenings, weekends, and during special events, demand for rides increases.

Consequently, Uber’s pricing algorithm may increase fares to manage this demand. During surge periods, fares can increase by a percentage of the base rate, potentially doubling the cost or more.

My encounter with a slight surge increased my fare by about 20%, emphasizing the importance of timing when booking your ride.

Strategies to Mitigate Costs

• Off-Peak Travel : If possible, schedule your arrival and subsequent Uber ride during off-peak hours to avoid surge pricing.
• Fare Splitting : If traveling with others, use Uber’s fare split feature to share the cost of the ride.
• Fare Estimates : Always check the Uber app for fare estimates before booking. The app provides a range that helps gauge the potential cost, including any active surge pricing.
• Alternative Uber Options : Consider different Uber service levels. UberPool (when available) offers a cheaper, shared-ride option, though it may take longer. UberXL or UberBlack provide larger or more luxurious vehicles at a higher cost, which might be worth it for larger groups or those desiring a more premium experience.

Lyft/Uber Drop-Off and Pick-Up at SFO: Navigating the Details

Drop-Off Flexibility

Uber and Lyft offer multiple drop-off options at SFO’s domestic terminals, accommodating passengers on both Departures and Arrivals levels, or on Level 5 of the Domestic Garage.

To dodge Departures level congestion during busy periods, consider requesting an Arrivals-level or garage drop-off.

Domestic Terminal Pick-Up

For domestic arrivals, Lyft and Uber pickups are centralized on Level 5 of the Domestic Garage, ensuring a streamlined process.

Drop-offs, conversely, can occur curbside at the Domestic Terminal. The setup across terminals is as follows:

• Terminal 1 : Zones A/B & B
• Terminal 2 : Zones C & D
• Terminal 3 : Zones E, F & F/G

Wingz service, another ride-sharing option, offers pickups at the Departures level across various terminals:

• Terminal 1 : Door 4
• Terminal 2 : Doors 4 and 5
• Terminal 3 : Doors 11 and 12

Uniformed coordinators are available from 7:00 a.m. to 2:00 a.m. at each zone to assist with any inquiries or issues.

Additionally, those needing a wheelchair-accessible vehicle can opt for curbside pickups at the Domestic Terminal, with ADA ramps at Terminals 2 and 3, and an alternative loading method at Terminal 1. The garage’s Level 5 also supports ADA accessibility.

The Ride to Downtown: A Pleasant Journey

My Uber trip to downtown San Francisco was smooth, taking about 30 minutes outside of peak traffic hours. The direct route provided by the US-101 N was both efficient and scenic, enhancing the overall experience.

Tips for a Smooth Uber Ride from SFO

• Review Fare Estimates : Use the app to check fares before booking, considering surge pricing.
• Choose the Right Service : Opt for the service that best fits your group size and luggage needs.
• Familiarize with Pickup/Drop-Off Areas : Knowing your terminal’s designated areas can streamline your experience.
• Adjust for Traffic : San Francisco’s traffic can be unpredictable; plan for potential delays.
• Utilize App Features : The Uber app’s updates and direct communication with your driver add convenience.

Conclusion: Embracing the Convenience of Uber

Opting for Uber from SFO to downtown San Francisco offers a straightforward, comfortable travel option.

With strategic planning around pickup/drop-off protocols and an understanding of pricing dynamics, travelers can enjoy a hassle-free start to their San Francisco visit.

Whether you’re in town for business or pleasure, the ease of using Uber at SFO can provide a stress-free transition from air to urban exploration.

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Uber, Lyft, Taxis, Limos, and others in San Francisco, California

Availability of uber, lyft, didi, ola, and other rideshares in san francisco, san francisco, california, united states of america, popular links.

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Are Uber and Lyft available in San Francisco? Do Didi and Ola pickup at airports? How much do rideshare drivers earn in San Francisco?

This page lists all available rideshare services that RideGuru tracks for San Francisco, California. Scroll down for nearby airports and transportation hubs where rideshares may be available.

Be sure to check out RideGuru's San Francisco City Spotlight feature!

Hail and pay for a traditional Taxi through the Arro app. RideGuru's taxi estimates are calculated using TaxiFareFinder , which uses real, up-to-date taxi rates from thousands of locales worldwide.

When you order a Blacklane car, a luxury vehicle with seating for 1-5 people will pick you up.

When you order a Carmel car you have the choice of riding in a Sedan, Minivan, Stretch Limousine, SUV, and SUV super-stretch limo.

Hail and pay for a traditional Taxi through the Curb app. Curb offers Taxi drivers a way to get more business during slower times. Curb was formerly known as TaxiMagic. RideGuru's taxi estimates are calculated using TaxiFareFinder , which uses real, up-to-date taxi rates from thousands of locales worldwide.

Hail and pay for a traditional Taxi through the Flywheel app. Flywheel offers Taxi drivers a way to get more business during slower times. RideGuru's taxi estimates are calculated using TaxiFareFinder , which uses real, up-to-date taxi rates from thousands of locales worldwide.

HopSkipDrive

When you order a HopSkipDrive car for your children, a vehicle with seating for 4-7 passengers will arrive to pick up your kids. All vehicles driven by HopSkipDrive drivers must be newer than 10 year old and drivers must pass a rigorous background check.

When you order a Kango car, a certified Kango driver will arrive to pick up your children. Kango is available as a monthly subscription ($9.00 a month) with subscribers also paying rideshare ($16 minimum for each trip) rates for each time they use the service.

When you order a Limos.com car, a luxury vehicle or limousine will pick you up. Limos.com has reservation options for 1-50 passengers.

The lowest cost Lyft service. A request for a Lyft will send to you a regular 4-seater car.

Premium black car service limited to only the most luxurious makes and models.

Premium black SUV service with space for parties up to six passengers.

The best Lyft option for larger groups wishing to travel together. A Lyft Plus car can seat 6 or more passengers. The fare prices are slightly more expensive than a regular Lyft to compensate van and SUV drivers for higher vehicle running costs.

Lyft's luxury service. A request for a Lyft Premier will send to you a high-end 4-seater car.

SuperShuttle

When you order a SuperShuttle, a shuttle or black car (depending on which service you order) will pick you up. SuperShuttle has reservation options for 1-10 passengers.

When you book a Talixo car, you will have the option of choosing an economy, business, or luxury class vehicle for a variety of price points. Talixo's cars come in various sizes with their largest size accommodating up to 7 passengers.

The traditional taxi cab. Taxis may be hailed on the street or called directly for pickup. RideGuru's taxi estimates are calculated using TaxiFareFinder , which uses real, up-to-date taxi rates from thousands of locales worldwide.

Uber's original luxury service. When you select an Uber Black car, a high-end sedan with seating for up to 4 people will arrive to pick you up. While you will ride in style, the price for an Uber Black car is significantly higher than an Uber X.

When you order an Uber Comfort Electric car, a premium zero-emission car with room for up to 4 passengers will arrive to pick you up.

Uber's all-electric option. 100% green and CO2-free so you can get where you're going in the cleanest way possible.

Very similar to Uber Black except with UberSelect the car does not have to be black. It’s a step above UberX, yet slightly below the prices of UberBlack. When you request an UberSelect a higher end sedan with seating for up to 4 people will pick you up. One fun requirement is that the vehicle must have leather seats!

Uber's budget option in the United States. When you select an Uber X car, an everyday car with seating for up to 4 people will arrive to pick you up.

Uber's budget option for larger groups. When you order an Uber XL, a car with seating for up to 6 people will arrive to pick you up.

When you order a Zum car for your children, a standard 4 door vehicle will arrive to pick up your kids. All vehicles driven by Zum drivers must be newer than 2009 and drivers must pass a rigorous background check.

How much do Uber and Lyft drivers make in San Francisco?

Uber and other rideshare drivers set their own hours and can work as much or as little as they want, as long as it is permitted by law.  Hence, how much drivers make depends on how much they drive.  Drivers keep the majority of the fare and the rest goes to the rideshare company that collects commissions and booking fees.

In   San Francisco and Bay Area, Uber drivers make about   $23.17   per hour before expenses  well above the   national average of $16.02, according to a survey including 995 drivers ( other cities/source ). When considering expenses, as a rule-of-thumb, many drivers use   $1.00 per mile as their net profit .

Here are some comments on Quora:

• $15-20 per hour during normal hours  and  $40 - $60 per hour   during the   peak   hours (weekend nights, morning , afternoon , night time) (Sergey. July 5, 2017)
• I average   $20-$30 per hour   during normal times. I average   $40-$60 per hour   during busy times (early morning, morning commute, afternoon rush, night life hours, and rain) (Brent Villegas, March 2018)

I will gross over   100k   driving for Uber/Lyft in 2017. As a full-time Uber/Lyft driver in San Francisco, I average about   $2,000 - $2,500   weekly. (Sean Marsland.  June 28, 2017)

For more information, please visit   RideGuru’s Driver Earnings, Payout & Take-Home   page.

Airports Near San Francisco

San francisco train stations, towns and cities in san francisco area.

• Lagunitas-Forest Knolls, California
• Highlands-Baywood Park, California
• Brisbane, California
• Suisun City, California
• Norris Canyon, California
• Albany, California
• Birds Landing, California
• Fetters Hot Springs, California
• Forest Knolls, California
• Greenbrae, California
• Palomar Park, California
• San Quentin, California
• Penngrove, California
• Port Costa, California
• Stinson Beach, California
• Terra Linda, California
• Los Medanos, California
• Marinwood, California
• Broadmoor, California
• Saranap, California
• El Cerrito, California
• Bolinas, California
• Clayton, California
• Corte Madera, California
• Crockett, California
• Danville, California
• Fairfax, California
• Half Moon Bay, California
• Lafayette, California
• Martinez, California
• Montara, California
• Pinole, California
• San Anselmo, California
• San Carlos, California
• Sausalito, California
• Novato, California
• Sonoma, California
• Tamalpais Valley, California
• San Geronimo, California
• Ignacio, California
• Canyon, California
• Walnut Heights, California
• Benicia, California
• El Verano, California
• Newark, California
• Pacifica, California
• San Bruno, California
• Vine Hill, California
• Alamo Oaks, California
• Komandorski Village, California
• Monta Vista, California
• Dublin, California
• Belmont, California
• Boyes Hot Springs, California
• Hercules, California
• Redwood Terrace, California
• Russell City, California
• Kensington, California
• Pacheco, California
• El Granada, California
• Shore Acres, California
• Temelec, California
• Selby, California
• Pleasant Hill, California
• Ross, California
• Woodacre, California
• Cowell, California
• Kilkare Woods, California
• Diablo, California
• Almonte, California
• Alamo, California
• Black Point, California
• Ashland, California
• Atherton, California
• Belvedere, California
• Clyde, California
• Colma, California
• East Palo Alto, California
• El Sobrante, California
• Emeryville, California
• Lagunitas, California
• Los Trancos Woods, California
• Maltby, California
• Inverness, California
• Kentfield, California
• La Honda, California
• Larkspur, California
• Loma Mar, California
• Mount Eden, California
• Marin City, California
• Menlo Park, California
• Mill Valley, California
• Moraga, California
• Moss Beach, California
• Nicasio, California
• North Richmond, California
• Orinda, California
• Pescadero, California
• Piedmont, California
• Rheem, California
• San Gregorio, California
• Point Reyes Station, California
• Rodeo, California
• San Lorenzo, California
• San Pablo, California
• Santa Venetia, California
• Sky Londa, California
• Burlingame, California
• Foster City, California
• Hillsborough, California
• Los Altos, California
• Los Altos Hills, California
• Millbrae, California
• Portola Valley, California
• Tiburon, California
• Woodside, California
• American Canyon, California
• Sunol, California
• Eldridge, California
• Lucas Valley, California
• Green Valley, California
• Muir Beach, California
• Highlands, California
• Rancho Rinconada, California

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Review Highlights

“ I pulled out my phone, punched up the Uber app and within 5 minutes a town car was there to pick me up. ” in 27 reviews

“ . 10.) How awesome is it that you can now control the music in some Uber X vehicles using your Spotify account?! ” in 50 reviews

“ *Cost is about 50% higher than a regular cab but worth every penny especially when you need reliable transportation. ” in 22 reviews

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San Francisco, CA 94103

Serving San Francisco Area

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I live in a rural area where there are Uber drivers however they are not hanging around. Sometimes it's hard to get a ride home I know drivers turn themselves off. Why can't they choose their direction/distance for the last ride? Win- win!

Does anyone have a VALID customer service phone number or email address for uber, please. cannot log into my acct as forgot password; password reset function does not work?

Uber has no Customer Service department of any kind... which is why I have switched to Lyft .

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1856 reviews

Pre-Scheduling a ride is often a headache and more expensive. Uber overall has been good "but" there is a learning curve for scheduling / cost if you use it often. All Uber vehicles that I've been in have been nice newer cars and clean, and most drivers are very good. The only exception I've encountered would be the occasional unsafe driver, but that's another topic all together. Uber says there is no extra charge for scheduling in advance, but I have never scheduled in advance without an up charge. Examples: (1) I recently tried to schedule a five mile ride 30 minutes out and was quoted $28 which I knew was high because of prior rides. I even tried booking it several times - even down to 10 minutes, always $28. I waited until I needed the ride and scheduled immediately, car arrived in 5 minutes and the fee was only $7. How can they say there is no up charge? (2) When pre-scheduling an early morning p/u days in advance for the airport, the chargers is typically $30 +/- more than if I order the ride within an hour of leaving. Try it yourself... get on Uber app., try to pre-schedule for say an hour trip and then try the same time of day for an immediate p/u. It's more expense to order in advance. As for why I call pre-scheduling a headache aside from the expense... When traveling, I have pre-scheduled pick ups at an airport destination. Every single time, without exception, I get a notice while arriving in an airport that my ride has been cancelled. The learning curve here is, ordering a ride upon arrival is fast, gives you more flexibility to get to the pick-up location timely AND it's much cheaper... I never pre-schedule destination rides anymore.

I have used Uber many times in desperation, and most of the time there are disappointments. Some examples: 1. Uber will never pick you up at the address you named. The last time was when I had to go to urgent care for an extremely bad swollen leg that I found difficult to walk with. I walked to the designated "pick up" spot and after I got there, with a car arriving in 1 minute, they changed the pickup location to one a block away - impossible for me to reach within the time. I did contact the driver and he did pick me up for the original spot. But I received an extra charge for not being at the "other spot." 2. Several times when returning from UCSF Mt Zion, I was quoted a return price, and by the time the car arrived, the price had changed by about five dollars. 3. Several times, primarily from Mt Zion, I walk to the designated pick-up spot and the car/driver is not there. I am then charged a late fee for not being at the designated spot. One time, I kept calling the driver and he said he was at the location and he was not. Another time, I did not see a driver, but there was a car without Uber designation parked with a disabled placard, and I walked by, looked inside and the driver was on his smartphone. Later it turned out again, that he was my designated driver. And again, even though I had been there before he arrived, I was charged a late fee for not being at the pickup spot. 4. Another time, for 6:30 p/u for short distance for dinner, the wanted to charge me over $34.00 and I declined. Taxi for same time p/u was $13. 5. My last journey last week was riding home and we were 1.25 blocks from my home and the driver had only to drive one block, turn right and I would be home. Instead the driver turned right one block early and when I told him that it was the wrong way, he explained he was only allowed to follow the directions on the uber map. There is no effective way to complain, and it is totally not worthwhile to spend time to complain for an overcharge or other problems. And they certainly do not care about providing customer service. I have had very good Uber drivers who are really good, but their quality does not overcome the Uber disdain for their clientele.

Sure, a review of Uber "doesn't matter," but some foolish people will be claiming that votes in November also don't matter. Uber deserves only a small part of the blame for the fetish toward a cashless society, which in an amazing coincidence has led to rampant fraud, as well as time wasted in futile efforts to stop fraud. Click on all pictures of motorcycles before we can send you a text to confirm your password to revise your account number to buy a ticket. A fake food order was sent to me. Not the crime of the century. But it's alarming that Uber has repeatedly ignored and refused my requests to resolve the situation. It was great when they accused me of maybe letting someone else use my device. From a business standpoint, giving me a refund and not accusing me of being a liar would have been more profitable than paying workers to call me a liar and permanently losing my business.

UBER has mysteriously gotten rid of its WAV Wheelchair Accessible Vehicles. There is no way to contact UBER so there is no way to get information. This is egregious in Berkeley, California which has a large disabled and elderly community. No Stars however Yelp requires at least 1 star.

4.5 stars overall. Uber sells ride-hailing, restaurant-food delivery, retail delivery, and package delivery in thousands of cities across several dozen countries. I think that I first became a customer of Uber in 2016. Since then, I have requested rides and food delivery many dozens of times. Most of my drivers for rides have picked me up at correct locations, safely operated their vehicles, and made pleasant conversation. Most of my drivers for food deliveries have arrived on time and handed over the correct foods. Of course, Uber's prices are sometimes high, particularly during rush hour and for food deliveries, but I feel very thankful for the convenience of Uber's services. In comparison to taxis, I think that Uber's fees are similar and sometimes less and that Uber's drivers are more courteous. As of the time of this review, my drivers appear to have rated me perfectly, because my rating is 5.00-phew and yay! I do try to arrive on time, speak nicely to my drivers, and leave them generous tips, so I appreciate that the drivers have fairly rated me in return.

8/3/2023 Fourth time taking an Uber in Sf.. Went out for dinner and both drivers were great.. Cars were a tad messy but heck it beats walking eight uphill blocks.. This morning decided to hit the mall.. Picked up outside of the hotel.. (on the opposite side of where I was).. Fast and furious should I dare say and aggressive driver..yikes! Picked up at the mall and this time the driver was " law abiding".. The only other time I've used Uber was in my city when it was snowing and had to get to my salon appt.. Glad I made it back safely..

Uber Driver Steals my $480 Electric scooter I'm very upset and I don't know where else to post this. I feel ignored by Uber and like they simply do not care at all about passengers being robbed by their drivers. I took a trip yesterday morning with an Uber driver and I left my electric scooter in the trunk of her car. Not even a minute after I got out of her car I remembered that I left the scooter in the trunk. I tried calling her multiple times and there was no answer. I even filed a complaint to Uber staff and they did nothing (see pictures). I filed a police report and the cops said they can't do much about it but they will try to see if they can retrieve my item. Chances are slim because they have more important matters to attend. The fishiest part about this driver is that she was ignoring multiple calls one after another, that we're coming from Uber. I even asked her hey what if that's a passenger that left something in your car. She quickly shut me down and said "No. I would know." I'm very disappointed in the way Uber is handling this. Be careful because you never know what type of person your driver has. I hope I can retrieve my e-scooter. I just got a wall mount for it. Just really sucks Imgur link to the police report, driver, unhelpful chat with Uber: https://imgur.com/gallery/2Giobfv

See all photos from Pierre R. for Uber

Think of all the tech companies as heroin dealers!! wha what? Uber got you hooked on cheap rides, killed all the taxi and limo biz and than jacked up the prices to which they are more expensive than a taxi. Worse yet the people behind the wheel of your ride have not vetting what so ever. Taxi's have a medallion and bonding process. Lyft is even worse but when you need a ride you need a ride...and what the heck I made it to the airport alive.

Uber Headquarters is in San Francisco California. Uber Eats was a necessity for me on two occasions. When I had the shingles and once during Covid. My daughter handled the online order and when I saw the charges I freaked out. I'm not incapacitated anymore for any reason. The pizza shops are In walking distance. My daughter still has delivery when she has a guest and I tell her it's ridiculous when she orders from our neighborhood pizza shop. Two stars and I don't recommend.

Absolutely the worst ride service!! I had recurrent problem with the app in trying to pay for rides using 5 different credit card accounts, and none were being accepted by Uber. Each time the app telling me to switch payment method. I must have tried to pay 100 times, but no success. So I contacted my banks for each card, to find out there were no issues to use the cards to pay for Uber rides. But when I re-attempted to use them later for rides, Uber still never accepted. So, I contacted Uber customer service, several tomes to explain the problem. Eah time, Uber telling me my account was reviewed and problem was resolved, which was erroneous, because the problem continued. My latest contact with Uber today resulted them telling me that these cards were restricted on my account, but when I asked why they were restricted for use, they weren't able nor interested in wanting to help me. So, I have now DELETED my Uber account completely, and so upset with them for their attitude and substandard quality service, and also had such a horrible experience recently when I called for Uber ride home at SFO airport at midnight, and Uber so unhelpful as well as mak8ng their customer service contact info so inaccessible for paying customers. Uber left me stranded in an unsafe situation. I hope Uber goes out-of-business soon! The company does not value the customer nor the drivers either.So fed up with them!!

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Uber will soon offer taxi rides in San Francisco

The ride-hailing giant has inked a deal with yellow cab sf and flywheel..

Uber customers in San Francisco might soon find a traditional taxi waiting for them when they use the app to summon a ride. According to San Francisco Chronicle , the ride-hailing giant has inked a deal with Yellow Cab SF and Flywheel, the company that operates an Uber-like app used by taxi drivers across companies in the city. The agreement will give 1,075 taxi drivers in the area access to Uber customers in the coming months. Uber recently struck a similar deal in NYC , allowing people in the city to hail any of its 14,000 taxi drivers through the app.

The companies were able to finalize the deal, because the San Francisco Municipal Transportation Agency board has just voted in favor of allowing taxis to accept flat upfront rates for rides hailed through a third-party app. Customers can expect to pay UberX rates, which are calculated based on trip time and distance on top of a base fare, for taxi rides. The year-long pilot for the deal will begin on August 5th.

Uber's rates are typically lower than metered fares, though they could be higher during surge times. Kate Toran, SFMTA's director of taxis, said during the board meeting that Uber and Lyft fares are about 80 to 85 percent of metered rates. While drivers could earn less than usual for Uber rides, their participation is completely optional. They can accept Uber rides whenever they want, and there are no consequences for rejecting them.

Flywheel and Yellow believe the deal would benefit drivers, who could accept Uber rides to fill in gaps for dead hours. "[H]aving some revenue come in versus no revenue is a much better situation in the end, even if it is lower than the taxi rate," Yellow Cab CEO Chris Sweis said. Still, not all SF cab drivers are thrilled about the development. Mark Gruberg, a board member of the San Francisco Taxi Alliance, expressed concerns about regular taxi customers being ignored during Uber surge times. Another driver told ABC7News that earning less money from Uber rides would mean he'll have a harder time paying off the debts he took to pay for his medallion, which cost $250,000.

If Uber gets its way, though, there'll be no taxi left that isn't part of its network. Uber exec Andrew Macdonald recently said during an investor presentation (PDF) that that the company aims to put every taxi on Uber by 2025. Doing so wouldn't only increase its driver supply, it could also unlock new markets where people don't have their own cars to use for the service.

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Taxi or uber - San Francisco Forum

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Will we be okay with an UberX with our luggage and any suggestions on the fare please, thanks for any advice you can give.

So, 6:00 departure from airport at peak rush hour traffic. Hard to estimate cost. Either taxi or UberX are fine. Uber app will give you estimate before you commit to ride.

Google tells me that your Uber fare will be in the $40 range. You’ll need to have a connection to WiFi outside the actual airport building, as people say the free airport connection drops out outside.

$50 for a 13+ mile journey taxi ride sounds about right.

Be prepared for the ugliest approach to the City. Too bad you can’t come around from the Golden Gate Bridge side.. traffic will be slow.

You will prbably save $15-$20 using Uber over a taxi

Thank you all, it gives us an idea of what we might pay. Two of us have added Three roaming on our phones so all being well we will be ok to pick up a signal.

Either my wife and I land around that time (430-6pm) probably 3-4 times month between us, its normally about 45-50 minutes to our place during that timeframe, to where you are going expect about the same. Both of us just use Uber, we havent used a taxi from SFO in many years.

Be aware that there is a new pickup area for share rides at SFO. It's on the top floor of the central parking garage. We came last night and the direction signs were not at all clear.

Thought the changes to the uber pick up begin next month and at present it is still by the international departure doors.

Friday night into the city at 6PM. Won't be fun. And out to the avenues as well.

One thing about a cab is you can go out to the cab stand and the dispatcher will find you a larger vehicle (minivan perhaps) and it is no extra cost.

I've found that Uber/Lyft estimates are notoriously low.

And yeah, BART is no help given your destination.

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First seen on January 6, 2022 , Last updated on March 24, 2024

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It's easy to bash tech, but I've started taking robotaxis — and they're awesome

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• Unlike other hyped-up tech, self-driving taxis look like they could be the real thing.
• You can take Waymo's software-powered taxis in San Francisco and Phoenix. They work just like an Uber.
• Waymo's robot taxis aren't perfect, and there are very reasonable concerns about them. But also: They're self-driving taxis that really work!

It's easy to crap on tech. We — I — do it all the time.

Sometimes it's because tech doesn't work the way I want it to . Sometimes it's schadenfreude about a big hyped thing that falls flat . Sometimes it's just a sense that the tech we all depend on may be harming us in ways we don't understand and can't control.

But also: Sometimes tech reminds you that tech can be awesome, in the golly-gee-can-you-believe-it sense some of us used to have about this stuff.

Which is exactly how I felt after my last trip to San Francisco, when I took several rides in Waymo's robotaxis .

That's partly because the tech is … amazing. You really are in a car, driving around the city, with no one in the driver's seat. Software and sensors take care of everything.

And partly because the tech already seems so … normal. You order a Waymo via an app, just like an Uber or Lyft. It shows up, you get in, it takes you where you want to go, and you get out.

Yes, my 13-year-old son and I spent the first few minutes in our first Waymo texting our friends and family: OMG IM IN A SELF DRIVING TAXI. We also documented it on social, of course.

View this post on Instagram A post shared by Peter Kafka (@pkafka)

We also felt a bit of the trepidatious rush you get when you sit down in a roller coaster and have that internal debate: Is this safe? It must be safe, because otherwise they wouldn't let you do it, right? But seriously, is this safe?

But after those first few minutes of novelty, we went back to doing what we always do in an Uber or a Lyft: zoning out on our phones, staring out the window, and spending next to no time thinking about who, or what, was driving us.

Which, to me, is really the most amazing part: This stuff is here, now, and you can … just use it.

At least some people can. Waymo, which is owned by Google's parent company, Alphabet, has a couple hundred self-driving cars roaming around San Francisco, and access is still limited there via a waiting list, as well as by geography . You can't get a Waymo to pick you up at San Francisco International Airport, for instance, or take you across the Bay Bridge to Oakland.

In Phoenix, where Waymo first launched consumer access , it has about the same number of cars but no waiting list. And now it's starting to roll out in Los Angeles and Austin.

We've heard about self-driving taxis forever, but they're just starting to become a reality

While Waymo says it drives tens of thousands of trips a week, even the most tech-savvy people I talk to have yet to ride in one.

And it's reasonable to have concerns about this tech as it rolls out. Waymo's rival Cruise halted its service last fall after a slew of incidents, including a grisly one where a self-driving Cruise dragged a pedestrian who had been hit by a human-driven car.

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Self-driving tech is also an obvious problem for humans who depend on ride-hailing services to make a living. (On my previous trip to San Francisco, one of my Uber drivers told me he had previously been a recruiter at Amazon who lost his job during one of Amazon's recent layoff rounds .)

And to be honest, I'm not even sure I would always order a Waymo if I had a chance. Right now, beyond the novelty, the big upside for me is that the fleet's cars — electric Jaguars — are comfortable and clean. And that the per-trip cost is about the same as an Uber Comfort (one level up from the base Uber X fare) — but really a bit cheaper, since you're not tipping your robot driver.

But there's no reason to believe that the cars will remain pristine, and that pricing will stay low, as this stuff rolls out more broadly. (Waymo doesn't disclose financials, and the company wouldn't tell me if it's making money on each trip. I assume it does not, for now; we do know Waymo has invested billions in this since it started out as a Google project in 2009.)

Still, I can think of all kinds of uses for Waymo — right now. Like using it for food delivery — which is happening in Phoenix, via Uber Eats . Maybe it's for people who believe a robot is more reliable than a human driver — at least we know a Waymo won't watch TikTok while driving on the highway like a Lyft driver did when I was in their back seat a couple of years ago .

Or maybe it's simply for people who would rather not interact with another human when they're in a taxi. Which is what David Margines, Waymo's director of product management, says is the service's chief appeal for customers right now. "It's their own space," he says.

Waymo's self-driving cars aren't perfect

Yes, there are still some issues with Waymo, at least in the rides I took recently. One is simply figuring out how to get in the thing: When your Waymo arrives, you unlock its doors with your phone — but only once it has driven to a very precise location that Waymo knows and you don't.

Which led, a couple times, to some awkward slow dancing between myself and the robot car. It would stop when I got near but wouldn't let me in because it wasn't exactly where it was supposed to be. Then I'd step away, and then it would lurch forward toward its still-unknown-to-me target spot. Then I'd step forward and it would stop — but it still wouldn't let me in.

On one of my trips, this happened on a particularly tight, winding San Francisco street. As my Waymo and I negotiated with each other, we ended up blocking multiple cars, including a minivan whose driver started honking at us in frustration.

"You can't honk at a robot," I told her, not very helpfully. "It doesn't care."

Meanwhile, a guy walking by stopped and took out his phone to record the scene. "You can put a cone on it to disable it," he told me, unprompted. Apparently he's right?

More worrisome to me was that on one of my trips — to a Warriors game at the Chase Center arena — at a busy intersection, a Waymo in front of us wouldn't respond to a traffic cop trying to wave it through a red light. Then another Waymo pulled up beside it and also didn't respond to the cop. So now three Waymos were sitting there, blocking traffic and waiting for the light. The traffic cop stopped trying to move us and just held his hands over his head in disgust.

I figured this was a well-known and understandable problem for Waymos — of course their software and sensors wouldn't respond to humans telling them to override traffic signals! Think of the problems that could cause!

But Margines told me that Waymos are, in fact, supposed to understand human signals like a traffic cop. A Waymo PR person sent me this clip from Waymo CEO Dmitri Dolgov showing a Waymo doing just that:

Leveraging AI for semantic understanding of complex driving scenes is a key capability of the #WaymoDriver . Check out this example of it autonomously interpreting and adhering to a police officer directing traffic in Los Angeles. pic.twitter.com/PyPqVaOc6B — Dmitri Dolgov (@dmitri_dolgov) January 19, 2024

But unlike with other Big New Tech innovations I've seen in the past — anyone still have a 3D TV in their living room? — I don't think self-driving tech is going away. I think the people behind the tech will figure out its possibilities, its limitations, and the places it does and doesn't make sense.

Meanwhile, Cruise is starting up again , but this time with humans in the driver's seat. Elon Musk has promised to unveil his robotaxi this summer, and while your doubt about anything Musk says is well warranted, you never know. So I think that one way or another, we are going to make some version of this standard for many of us in the not-far-off future.

Is that great? I don't know. But it really is amazing.

Watch: Driverless taxi torched by mob in San Francisco

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What's a Non-Stop Shared Ride?

What’s a non-stop shared ride.

• On certain UberX rides, you’ll be presented the option to take the last seat in an UberX Share, and be the first to exit the ride.
• If selected, those who choose to share a non-stop ride will receive Uber Cash that can be used towards your next ride or Eats order, while getting you to your destination in roughly the same amount of time.

How do I take a Non-Stop Shared Ride?

• After confirming your UberX trip, you might see an option to join a Non-Stop Shared Ride.
• You’ll only see the option in-app if we find an available shared ride that won’t significantly impact your arrival time.
• Join the shared ride to receive Uber Cash at the conclusion of your trip.

Where can I take a Non-Stop Shared Ride?

The Non-Stop Shared Rides feature is currently available in:

• Los Angeles
• Philadelphia
• San Francisco
• Washington D.C.

Mayor’s lobbying pays off: San Francisco is getting pandas from China

Now comes the hard part: paying for them. A new enclosure is expected to cost $20 million

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San Francisco will receive a pair of pandas, China announced, signaling a big win for Mayor London Breed, who has been lobbying for them since last year.

The news comes as Breed visits Beijing during a weeklong China trip to promote tourism, business investment and cultural exchange. But one unspoken priority of the trip is getting the pandas.

Breed and the China Wildlife Conservation Association signed a memorandum of understanding, officials confirmed late Thursday.

"[China Wildlife Conservation Association] shall guide [San Francisco Zoo] to make full preparation for the giant panda facility building, food supply, technical expertise and personnel capability," the memorandum of understanding stated, "to ensure to send a pair of giant pandas to [the zoo] in 2025."

Last November, Breed personally asked China’s President Xi Jinping as he was leaving the city after the Asia-Pacific Economic Cooperation summit to consider lending the country's beloved giant pandas to San Francisco. Breed later followed up with two letters to Xi and a visit to China.

“San Francisco is absolutely thrilled that we will be welcoming Giant Pandas to our San Francisco Zoo,” Breed said in a prepared statement. “It’s an honor that our City has been chosen for the first time to be a long-term home for Giant Pandas.”

The rare fuzzy animals, considered national treasures in China, are expected to bring more tourists to the city and visitors to the San Francisco Zoo.

Zoo CEO Tanya Peterson expressed excitement about the pandas’ arrival and emphasized the zoo’s support for the species' conservation. But the rental agreement doesn’t mean San Franciscans will get to see the pandas anytime soon.

“There are two plans now: a short-term and a long-term one,” Peterson told The Standard.

The short-term plan aims to renovate an existing facility for the pandas, which is estimated to cost $3 million to $5 million and could be completed in about a year, meaning the pandas could arrive in 2025. The second phase of the plan includes building them a new $20 million habitat.

She said the zoo will promptly start an ambitious fundraising effort to pay for the habitat.

Peterson said China’s panda experts have already visited the San Francisco Zoo twice to evaluate the zoo’s environment and discuss logistics for hosting the pandas.

Pandas are considered a vulnerable species, with only about 2,500 left in the world . Most reside in the wilderness, but about 600 of them are in zoos or human-controlled habitats around the world.

Safety concerns

The city’s effort to acquire the pandas hasn’t gone 100% smoothly. 

A day before the announcement, the San Francisco Chronicle reported that the zoo had serious safety issues and cited a shocking incident involving a bear chasing a zookeeper. Such incidents have fed growing concerns among the staff about the management of the 95-year-old institution, the paper reported.

Peterson said the zoo passed the U.S. Department of Agriculture's annual inspection and stands by its safety standards and operations, and that it works closely with other zoos and experts to ensure the safety of the animals and employees.

Peterson said the bear chase was a confidential personnel matter and the zoo has implemented a “buddy system” to keep workers safe.

The Mayor’s Office couldn’t be reached for comment.

For Jaynry Mak, a Chinese community activist who’s now in Beijing with Breed, she can’t wait for the pandas to come to San Francisco.

“I share the mayor’s excitement and joy in delivering pandas to the SF Zoo,” Mak said. “I’m honored to be a part of the delegation trip. Mayor Breed has demonstrated effective leadership during this trip in strengthening diplomatic and cultural relations with China.”

Han Li can be reached at [email protected]

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MSP Airport officials fret the loss of Uber, diminished Lyft service

F resh off a plane from Detroit for a business trip, Ray Bryant glanced frequently at his phone while waiting for an Uber at Minneapolis-St. Paul International Airport last week. When asked about the possibility of Uber leaving the Twin Cities market due to a labor dispute, his response was swift.

"That would be bad," he said.

Bryant was one of the nearly 3,000 ridesharing requests originating from Terminal 1 every day, as Uber and Lyft service have largely replaced the taxi industry at MSP since their debut eight years ago.

Those arriving and departing from MSP would be among the hardest hit in Minnesota should the San Francisco-based ridesharing service depart on May 1. Its rival Lyft has said it will continue service at the airport but wouldn't ferry customers to Minneapolis, the biggest city in the state.

The threat comes after the Minneapolis City Council adopted an ordinance earlier this month setting minimum pay requirements for rideshare drivers at an amount both Uber and Lyft say is too high. Faced with blowback, the council may now revise the ordinance, although it's unclear whether it will be to the ridesharing giants' liking.

Officials at the Metropolitan Airports Commission (MAC), which runs the airport, find the prospect of an imminent departure deeply unsettling. "Thousands of people rely on ridesharing services to and from the airport every day," said MAC Chair Rick King. "We are concerned if these services are curtailed. We are hopeful for a positive resolution."

Of the 18 million rides provided by Uber and Lyft to Minnesota passengers in 2022, more than 11 million served MSP, according to a report prepared by two economists for the Minnesota Department of Labor and Industry. Roughly two-thirds of all metro- and statewide trips either started or ended at the airport, proving MSP was by far the preeminent destination in the state.

"Both Uber and Lyft are woven into city life like running water, electricity and Wi-Fi," said Henry Harteveldt, a San Francisco-based travel industry analyst. "We expect them to be available to us." And if they're not, "it could have a real impact on the way people view the Twin Cities."

Ironically, the airport just opened a new $1.2 million Ground Transportation Center in December. Located on the first level of the Green and Gold parking ramps of the main terminal, the new facility will accommodate double the number of ridesharing vehicles, regional and hotel shuttles, limousines, and taxis.

When MAC officials adopted new rules for ridesharing companies in 2016, the emotional public hearings pitted Uber and Lyft drivers who represented the emerging gig economy against taxi operators.

As it turned out, ridesharing firms emerged to dominate the airport transportation market. Currently, there are 6,950 Uber permits and 5,361 Lyft permits registered with the MAC, compared to 244 for taxicabs.

Ridesharing has emerged as a steady and growing source of revenue for the MAC, which collected about $9.7 million from operators last year.

If ridesharing services disappear or decline at MSP, people could park in one of nine parking ramps at both terminals. But demand fluctuates at these facilities — on Thursday as spring break began in earnest, parking ramps at Terminals 1 and 2 were more than 75% full, and the cheapest daily rate at the value parking ramp was $23.

Public transportation also serves the airport, including the Blue Line light rail, Metro Transit's Route 54 bus, and Minnesota Valley Transit Authority and Southwest Transit buses from the suburbs.

On Wednesday afternoon, before spring break travelers and a snowstorm descended on MSP, the Ground Transportation Center was busy mostly with ridesharing customers staring anxiously at phones and approaching vehicles.

If Uber leaves, "it will make it more inconvenient," said Minneapolis resident Michael Nicholls, while waiting for his ride. "Uber makes everything very convenient, although I'm a huge advocate for public transit. If they leave, we will adapt."

©2024 StarTribune. Visit startribune.com. Distributed by Tribune Content Agency, LLC.

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We’re dedicated to building a platform based on trust between riders and drivers. To support this, we’re launching new rider verification measures designed to help everyone feel more safe and secure.

Building a trusted platform, together

Our rider verification process helps confirm that our users are who they say they are. We are committed to promoting mutual accountability, with the goal of making Uber a safe and trusted place to ride and drive.

How we verify

Our rider verification process involves cross-checking a rider’s account information provided during signup against third-party databases. In cases where we can’t validate the information attached to a rider's account, riders can choose to upload a government ID.

Privacy is a priority

We securely store verification data and encrypt ID documents. Drivers will only see a rider’s first name, star rating, verified rider badge, and trip details.

A badge that builds trust

Verified riders will receive a blue badge in the Account section of the Uber app. This badge is shown to drivers when a verified rider requests a ride.

Frequently asked questions

Our rider verification process involves cross-checking your account information (such as your name and/or phone number) provided during signup against third-party databases. If we can’t validate that information, you can choose to upload your government-issued identification, such as a driver's license, a passport, a national identity card, or other documentation.

This isn’t a guarantee of someone’s identity or good behavior, but it does help us build trust and accountability among users on our platform.

This new verified rider badge builds off of our current verification processes, helps deter fraudulent behavior, and adds another layer of trust, safety, and peace of mind for drivers and all Uber platform users.

Uploading an ID to receive a verified badge is optional.

If you aren’t verified as an Uber rider through your already-provided account details and do not want to provide an ID, you won’t receive the verified rider badge.

However, If you set up a new rider account using an anonymous form of payment (such as Venmo, prepaid debit card, and/or gift card) or we determine that additional verification is needed, you may be required to upload an ID or driver’s license from any state or a passport from any country for verification before you take a trip. We first launched this process in Chicago in 2021 and have expanded it across the US.

At this time, there’s no alternative way to get a verified badge. As we expand, we may consider providing additional ways for users to verify their accounts.

We believe this verification process can help promote safer and more comfortable interactions, help build trust, and help make the platform safer.

Because drivers will see a rider’s verified badge when choosing to accept a trip, not being verified may lead to longer ETAs and pickup times. Riders and drivers can still cancel a trip, in accordance with our Community Guidelines.

Changes to your rider account, such as a new phone number, new email address, or a change to your name, could result in losing a verified badge. You can always re-verify your account by uploading an ID.

If you’re ordering a trip for a friend or loved one, you can order it as a guest ride and input information about the person who’s actually taking the trip. If you have a verified rider badge and you order a trip for a friend or family member, your guest rider will not be considered verified, and we will not show a verified badge.

You’ll receive email and in-app communications from us letting you know about this new verified rider badge. The badge will be in the Account section of your Uber app.

This rider verification pilot is currently live in Atlanta, GA; Baltimore, MD; Charlotte, NC; Chicago, IL; Detroit, MI; Fargo, ND; Lancaster, PA; Miami, FL; Nashville, TN; New Orleans, LA; Peoria, IL; Philadelphia, PA; Phoenix, AZ; Portland, OR; and St. Louis, MO, in the US, with plans to expand to more cities in the coming months.

We’ll compare a rider’s name and phone number from their Uber account against trusted data sources. If we’re unable to verify a rider’s identity by doing that, they’ll have the option to verify their identity by providing an ID document.

We’ll complete a verification of your ID using trusted sources and check that no other account is associated with that document.

All personal data is safeguarded when stored and transmitted, including by using secure encryption.

Yes. Before accepting the trip, drivers will see a verified rider badge if you have a verified account and requested the ride for yourself. Drivers will continue to see the verified badge while on the way to pick you up.

All other trip and rider details currently visible to drivers remain the same: they’ll be able to see only your first name and verified rider badge along with your pickup and dropoff details. You can find out more about what drivers see about riders in Uber’s Privacy Center.

No, drivers will not be able to set a filter to see only verified rider requests. Drivers have previously been able to accept or deny any trip, and they will continue to be able to do so. However, drivers might be more inclined to accept trips from verified riders.

In accordance with our law enforcement guidelines , Uber will disclose account information to US law enforcement where required by legal process in accordance with the Electronic Communications Privacy Act (ECPA) and other legal authorities, or in an emergency situation as outlined in our guidelines.

We delete ID document data after one year and/or upon your request to delete your Uber account, except where longer retention is required for legal reasons. You cannot separately request for your ID document data to be deleted, though we may consider adding this functionality in the future.

If we detect fraud or you’ve been associated with a safety incident, we may retain your ID document data as long as necessary by applicable law and in a manner consistent with our Privacy Notice.

More about safety at Uber

Driver safety.

Count on 24/7 support and emergency assistance. Share your trip with loved ones. Our focus is on safety so you can focus on the opportunity.

Rider safety

Millions of rides are requested daily. Every rider has access to safety features built into the app. And every ride has a Support team if you need them.

Our rider verification system is designed to improve trust and accountability on the Uber platform, but the verification badge does not represent a warranty or guarantee of someone’s identity, safety, or fitness to ride.

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