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1 hr 15 min

Everything to Know About Going on a Disney Cruise featuring Sara and Jeff from @AdultsinDisney Expert Disney Planning Tips by Undercover Tourist

• Places & Travel

Welcome to Undercover Tourist's first episode dedicated to all things Disney Cruise Line. Our host, Rachel, is joined by expert Disney Cruisers, Sara & Jeff from @AdultsinDisney to share everything you need to know about going on a Disney Cruise. From what makes a Disney Cruise so magical to tips for planning your first trip, we've got your covered for your first adventure at sea!    Hop in to get all the scoop including: ·       Overview of Disney Cruise Line ·       What's New & Returning to Disney Cruise in 2024 ·       Tips and Tricks for Planning Your 1st Disney Cruise 🐸  Let Us Help You Plan and Book Your Next Cruise ! 🐸  ·       Exclusive Savings on Disney Cruise Line provided by Undercover Tourist   ·      Overview of the Disney Cruise Line Fleet & Benefits  ·      Hop to our Blog for the latest in Disney Cruise Line Sailings  💚 We’d Love to Stay In Touch! 💚  ·       Subscribe to YouTube channel! https://www.youtube.com/undercovertou... ·       Like us on Facebook https://www.facebook.com/UndercoverTo... ·       Follow us on Instagram https://www.instagram.com/themeparkfrog/ ·       Follow us on TikTok https://www.tiktok.com/@undercovertourist

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At Undercover Tourist review, you can get the same theme park tickets for less!

Do you want to visit the most popular theme parks in the world such as Disneyland, or Universal Studios? To visit some of these parks, you must prepare very carefully. Buying entrance tickets are certainly the main thing that you must prepare. Don’t let you run out of tickets on the day of your visit. Fortunately, Undercover Tourist review has prepared important information about reliable ticketing companies in this article. Don’t believe us? Read and see for yourself!

This article has been written and updated by A. K. Sari, last updated 1yr ago. If you like to read Undercover Tourist Review , we must tell you that other 77 readers also love to read more Tour & Travel Reviews .

This article has been read more than 77x, And readers in May will likely continue to increase.

Table of Contents

Undercover tourist review, why undercover tourist, what's on undercover tourist, undercover tourist disneyland resort ticket review, undercover tourist universal express 1-day dated ticket review, undercover tourist vs. get away today, undercover tourist pricing, how undercover tourist works, undercover tourist pros & cons, is undercover tourist worth it, is undercover tourist legit, undercover tourist customer reviews, how to contact undercover tourist, undercover tourist refund policy, where to access undercover tourist.

Launched in 2000 , Undercover Tourist has been providing genuine attraction tickets at discounted prices, as well as insider planning tips and excellent customer service.

The company helps families save time and money on their vacations to Walt Disney World Resort, Disneyland Resort, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Orlando, SeaWorld San Diego, and other attractions in Orlando, Los Angeles, and San Diego.

Discounted rates, free shipping, and a flexible refund policy make Undercover Tourist a trusted name in attraction tickets . The brand sends its customers to their favorite attractions, faster and cheaper. Undercover Tourist customers receive “right to the gate” tickets, eliminating the need to stand in long lines upon arrival.

The company takes great pride in delivering the highest standards of customer service to consumers. With outstanding products and excellent service, it is recognized as the best player in the discount ticket brokerage industry.

Until now, they are the best choice that has gained the trust of many customers who even have a number of followers on Facebook that reaches 198k and 93.7k followers on Instagram. The company has even achieved more than 1 million downloads of the Orlando Wait Times app. 

Another great achievement they have achieved is being featured in leading national press, including Frommer’s, Travel & Leisure, Budget Travel, Smart Money, CNN.com, Fox News, and many others.

They are even contracted, licensed, and officially authorized by Walt Disney World, Disneyland, and other attractions to sell new and genuine discount tickets. They become Disney Parks USA Preferred Ticket Sellers, Disney’s official program for ticket resellers.

Still curious about this brand? No need to worry. Undercover Tourist review will discuss everything you need to know about the brand. Stay with us and keep scrolling!

When compared to other attraction ticketing agencies, what makes Undercover Tourist special? Of course, as a consumer, you will choose a brand that provides the best of the best services. Thus, this brand always tries to give its best to its customers .

The company has exceeded consumer expectations by offering excellent customer service , providing authentic discount tickets in a safe and timely manner, and delivering meaningful vacation and travel planning tips and tools. 

They also offer savings on selected family-friendly hotel options near major attractions, as well as discounts on car rentals across the country. You will receive the exact same tickets to the theme parks you know and love, at a lower price. You can also save up to $422 on each theme park ticket!

Even to be the best ticket agent, they provide fast and free shipping on all tickets and an unparalleled refund/return policy . Also includes taxes for all tickets in advance, leaving no room for hidden fees.

This ticketing agency has experienced staff who are detail-oriented, professional, and committed and offer the “human touch” needed in customer service.

So, there are so many reasons for the benefits you will get from the unquestionable excellence of this brand.

As we explained a bit in the previous section, the company works in the field of official ticket sales in the world for all major theme parks, including Walt Disney World Resort, Disneyland, Universal Orlando, Universal Studios Hollywood, and more.

Undercover Tourist Offers

• Discounted tickets at some of the top theme parks, Halloween tickets theme park, movie tickets, top ski resorts, and top sporting events will certainly be very beneficial for many travelers
• The convenience to search and book hotels around the US by presenting the best rates available. They have researched the details that matter most to families by providing expert Customer Service agents to help with any queries
• A highly reliable car rental service with the benefits of unlimited mileage, free cancellation, and no taxes, surcharges, or hidden fees
• The top-rated wait times and theme park crowd calendar apps make planning an Orlando vacation even easier

Since they offer so many ticketing services, it’s impossible for us to go into detail about all of their sales, so we’ll focus on two that we’ll cover in more detail in the next section.

• Disneyland Resort Ticket
• Universal Express 1-Day Dated Ticket

So, stick around and take a look closer at the following section!

Who hasn’t heard of Disneyland? Surely many people have heard of it or have even visited it. It is a place where families can gather and have fun.

The resort is one of the most visited destinations in the world and sees crowds throughout the year, thanks to a steady stream of loyal local Disney fans and many tourists. Therefore, this ticketing agency provides Disneyland Resort Tickets that can be accessed by tourists who wish to visit the resort.

Today, there is so much to see and do at the resort which includes two parks, three Disney Resort Hotels, and the Downtown Disney District entertainment area. Therefore, we recommend that you do at least some basic planning before you visit and book your Disney tickets well in advance.

Undercover Tourist Disneyland Tickets

• Base Tickets with Disney Genie+ : One (1) park per day; no park hopping. With this ticket, you can save time waiting in line. You can use the Lightning Lane entrance at various attractions and experiences.
• Park Hopper Ticket : Guests with Park Hopper tickets will choose the first theme park they want to visit to start their day, then they can visit the rest of the parks on that day after 1 pm.
• Park Hopper Tickets with Disney Genie+ : With this ticket, you can save time waiting in line. You can also choose the next available time to arrive at various attractions and experiences using the Lightning Lane entrance. As in the previous park hopper ticket, you can choose the first theme park you want to visit, then you can visit the other parks on that day after 1 pm.
• Base Tickets : The Disneyland Resort Base Ticket allows you to visit one of the parks including Disneyland Park and Disney California Adventure for each day on your ticket. This ticket is different from the Disneyland Resort Park Hopper Ticket which allows you to visit both parks per day.
• 1-Day Tickets : As the name implies, this ticket is only valid for one day of entry on any date within the selected price tier or lower price tier.

Adjust which ticket you will choose to your needs and desires. Each has different prices and different policies. For more information, please visit here . 

As a movie and theme park lover, universal studios Hollywood will be the perfect place to fill your vacation time. You can go behind the scenes of the World Famous Studios Tour to explore the real movie sets where Hollywood movies are made. 

In addition, get ready to face live action in thrilling rides, shows, and attractions including Despicable Me Minion Mayhem, and Transformers. Not only that, The Ride-3D will take you inside some of the world’s most popular movies and TV shows.

Even the most popular rides come with magical spells to magical creatures, from dark villains to brave heroes, it’s all at The Wizarding World of Harry Potter that most visitors look forward to. 

You can enjoy all the exciting adventures in your favorite movies by booking universal tickets. 

As we know that this amusement park has a lot of visitors. It is natural that you have to stand in line when entering each ride. But there is no need to worry because, with the Universal Express 1-Day Dated Ticket , you can go straight to the gate and ride the rides. 

Since this ticket is 1 day dated , it is of course only valid for one (1) day of entry on the selected visit date and expires after the first use. This ticket is also only valid for the person named on it. 

Unfortunately, the E-Ticket is non-refundable , so make sure that you are absolutely sure of your decision before purchasing this ticket.

We recommend that you make reservations in advance to avoid running out of tickets and of course, will ruin your vacation plans. If you have prepared everything, get the tickets immediately and get ready to go straight to the gate!

These two brands are both in the online theme park ticket sales industry. They have pretty good services and are trusted sites by their customers. So, out of the two, which one is the best? 

To make things easier for you, let’s take a look at the comparison table below:

Actually, both brands have very good services. But there are indeed some things that can be the disadvantages and advantages of each brand. However, it can be seen from some of the points above that Undercover Tourist is still superior compared to Get Away Today.

When it comes to price, Undercover Tourist will not disappoint you. They are even certified with the best price guarantee and no hidden fees . They provide discounted ticket prices which will certainly be very profitable with the addition of saving up to $288 on each ticket booking.

Undercover Tourist Price Range

• Theme Park Ticket : $150 to $350. Keep in mind that each price will vary depending on which theme park you are visiting and your age. Save up to $288 for Walt Disney World tickets and get 2 days FREE with the purchase of 2-Day tickets for Universal tickets. 
• Hotels : The price for hotel reservations will differ for each hotel. Therefore, we recommend that you check directly on the official website for detailed information. One thing you can’t miss about booking a hotel, you can save up to 50% on your hotel getaway.
• Car Rentals : $71 to $211. The price is a predetermined price depending on the type of car to be rented. Car rental booking offers 50% OFF car rental rates with a theme park or attraction ticket purchases over $100. So, be sure to get the best deal now!

Affordable and many offers that you can get, right? Let’s book your ticket now and enjoy your memorable vacation with exciting rides!

Undercover Tourist is here to help anyone who wants to buy theme park tickets to save more money. They offer tickets at affordable prices .

The company also helps travelers know their budget costs in advance. Customers can avoid the queue to buy tickets and simply book by sitting at home. 

Here’s what you can do to book the tickets you want:

• First, it is recommended to use the Orlando, Los Angeles, Las Vegas, and San Diego Crowd Calendars to see the expected crowd levels for each day a full year in advance
• Once you have set your vacation dates, go to the destination tickets you want to buy
• Set the dates of your adventure that you have prepared
• Don’t forget to fill in the number of adults and children who will be traveling with you.
• Check and make sure that the tickets you have booked match the number and dates of your trip
• Make your booking and payment. This company accepts Credit/Debit Cards such as Visa, American Express, MasterCard, and Discover for your payment

You’ll receive an email stating that your request has been sent to the tour operator. Once the operator confirms your reservation, you will receive a second email with instructions on how to redeem your tour. 

Well, they also provide The Orlando Undercover Tourist Planning App which can be downloaded on the App Store. It should be noted that this app only works as a handheld guide and planning tool for all Walt Disney World parks, Universal Orlando Resort, and SeaWorld Orlando. 

View a quick video walk-through of the Orlando Planning App and learn how you can skip the lines on your next vacation on youtube @undercovertourist .

At Undercover Tourist review , we really hope that you can get the easiest way to get your vacation tickets. Thus, you must plan everything well and entrust the purchase of tickets to a trusted brand. 

Then it is important for you to know the details of the brand. Therefore, below, we will list the pros and cons of this brand as an overview for you.

Undercover Tourist Pros

• Tickets are guaranteed Authentic and offer the best prices on theme park tickets
• No Hidden Fees (Taxes Included)
• Choose an E-ticket or a Mailed Ticket. Next-Day Delivery or Collection Available
• Hassle-free
• Free shipping
• Refund Policy or 365-Day Refund
• Provide many additional discounts

Undercover Tourist Cons

• Some tickets are nonrefundable

From the pros and cons section above, you can draw conclusions and see how worthy this brand is. On Undercover Tourist you can get and receive the exact same tickets to the theme parks you know and love, at a lower price. 

It is also an authorized company that has direct relationships with all theme parks including Walt Disney World Resort, Disneyland, Universal Orlando, Universal Studios Hollywood, and many more.

This makes it a trusted company that secures the authenticity of purchases and also allows it to immediately assist its customers in case of problems.

It’s understandable to be concerned about the legitimacy of a brand since it offers online sales. Fortunately, Undercover Tourist can guarantee that their online ticket purchases are very safe. 

They are a VeriSign Secure Site which is Safe & Secure with 128-bit encryption. They are fully licensed & bonded with ‘Travel Certificate Vendor’ Registration #: ST34485. This bond protects their customers up to $10,000.

The business has grown through customer referrals based on honest pricing, customer service, pricing, and advice. They also maintain a good reputation with the Better Business Bureau and are rated as an A+ business.

With that said, there’s no doubt that this brand is legit!

What Do Customers Think?

Are you wondering what customers have to say about this brand? To answer your curiosity below are some customer reviews that we found on their website. 

Before that, we would like to inform you that this brand has a pretty high rating on its Facebook account. They achieved 4.2/5 ratings based on the opinion of 313 people. 

So, let’s see what the customers have to say. One of the following customers seems satisfied with the service provided by this brand. 

I was very impressed with the speed at which we received our tickets for the Very Festive Christmas Party. We live in Canada and I only booked them yesterday and we already received them :). Our turnaround was literally 24 hours.

The next review came from a customer who entrusted his online ticket purchase to this brand. He said:

Thank you for your service and easy process in processing and using my ticket. A trustworthy site. I will recommend and use again in the future. Very happy tourist Undercover thank you

So, we can conclude from the two reviews above that this brand really provides the best service to its customers. With the speed of delivery that customers get and the easy process that makes customers satisfied. This is a trusted site that makes its customers happy. 

If you have some questions in your head, then before you contact the contact below, we recommend that you first check some of the common concerns that have been discussed in the FAQ section.

However, if you have not found the answer to your question, then you can contact the customer service team at:

• Email: [email protected]
• USA Toll-Free: 1 (800) 846-1302 (Mon to Sun 8 AM–8 PM Eastern)
• UK Freephone: 0800 081 1702 (Mon to Sun 1 PM–1 AM GMT)
• Worldwide: 1 (386) 239-8624
• Fill out the contact form
• Live chat is available at the bottom right corner of the website
• Business Address: 265 Clyde Morris Blvd. Suite 200, Ormond Beach, FL 32174-8137

As a way to bring satisfaction to customers, Undercover Tourist has a Best Refund Policy and uses common sense and fair practices when handling cancellations and refunds.

They offer refundable Walt Disney World theme park tickets and 356-day ticket returns , so tickets must be purchased within the last 365 days and not past the selected start date

Free cancellation is only possible at least 5 days before the reservation start date. 

Whereas if your reservation is canceled within 5 days of your arrival, you may be charged a 5% cancellation fee. A fee of 5% of the total order amount will be required to cover shipping, handling, and processing costs associated with credit card acceptance and order fulfillment.

So, make sure to meet the predefined requirements to realize this return policy. 

Once the ticket is received and verified by Undercover Tourist , they will issue a refund to the original form of payment according to the terms below within 15 working days.

Are you ready to take the leap into an unforgettable family vacation? No need to wait any longer! Simply book your tickets with ease.

Although they provide an app, orders can only be made on their official website at www.undercovertourist.com .

Don’t let your fun holiday become the most annoying thing with less than-optimal planning. This can be caused because you run out of amusement park tickets when you want to spend time on holiday on the date you have prepared.

So, don’t let this happen! Prepare your holiday well, and make online ticket purchases at affordable prices so that the vacation becomes more enjoyable. Undercover Tourist is ready to make it happen. Leave and entrust the purchase of tickets for the fun theme park you want to visit. 

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How to make a park reservation with Undercover Tourist tickets

Why we love undercover tourist.

We love Undercover Tourist for many reasons, here are a few: 1. They’re a great deal! Who wants to pay full price when you can get a deal! 2. They have a 365 day refund policy. 3. Their tickets don’t expire for a looong time! If you purchased today, they don’t expire til January 2024, that’s almost two years away! 4. They have great customer service and are so helpful.

How do you buy tickets through Undercover Tourist?

It’s easy! Here is our link for Disneyland, CLICK HERE. Here is out link for Disney World, CLICK HERE. Ever since the parks re-opened you are now required to have a park ticket AND a park reservation. CLICK HERE to see what our favorite ticket to get is.

How to make a park reservation

After you buy your ticket you will receive an email with an E-ticket. Click “View E-Ticket”. Then it will take you to your ticket. At the top right you will find a barcode and a number. The number under the barcode is what you will need!

Next you will want to download the Disneyland app. You will want this app for many reasons (see wait times, mobile order food , use Genie+ and so much more!), but for now we will use it to book our park reservation. Click the bottom (+), then click “Make a Park Reservation”.

Then click again “Make a Park Reservation” and then once again “Book Theme Park Reservation”. (Kind of redundant)

Next you click “Link a ticket or Magic Key pass”, the next screen is where you will add the number under the barcode from the E-Ticket email. After putting the number in it will show you a calendar to pick the day you would like to make a reservation. Then you are done!

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Ali has been a die hard Disney lover her whole life! It's perfect that she met and married another Disney lover who loves to go to the parks as much as her! Ali has two sets of twins, 6 and 2, and loves being a mom. Ali is best known to cry at everything and anything Disney related, and we love her for it!

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Undercover Tourist Promo Codes | May, 2024

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Undercover Tourist is an authorized dealer of discount tickets for Disney, Universal and other attractions in San Diego, Los Angeles and Orlando. The brand helps families enjoy memorable vacations at lower rates. You can also find promotional offers on travel insurance and Undercover Tourist car rentals on their website.

Getting a great deal on your next vacation is always possible with Undercover Tourist coupons. It's easy to save money on already low-cost holidays when you use these tips and Undercover Tourist promo codes and offers.

Hot Deals Section

In the spirit of ensuring fun family vacations with less stress, the Undercover Tourist Hot Deals section highlights featured daily deals, promotions and top sellers. This is the best place to get their promo codes.

Free Entry for Children

You can take advantage of free entry for children aged two years or younger at select outlets. Check their product description when making your purchase or when booking Undercover Tourist hotels .

Sign Up for the Newsletter

When you sign up for the Undercover Tourist newsletter you'll get free printable park plans. Members also have access to FastPass+ recommendations and exclusive Undercover Tourist coupon codes.

Download the App

Download the Undercover Tourist app for iOS devices and bypass the lines. The app features interactive maps, current wait times, "Near Me" sorting and the Crowd Calendar.

Read the Shipping and Return Policy

E-tickets arrive within 48 hours of purchase while physical tickets arrive within 10 business days. Undercover Tourist offers free standard shipping in the U.S. and also has one of the best return policies. You can cancel unused tickets within 365 days and once verified, you'll receive a refund within 15 business days. Undercover Tourist does impose a 5% fee of the total order when refunding cash.

Contact Information

If you have questions get in touch with the team by completing an online form or via social media platforms. You can also call 1-800-846-1302 seven days a week. Check their site for more options.

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Undercover Tourist   Reviews

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Reviews 1.8.

Most relevant

ordered 4 tickets to discovery cove…

ordered 4 tickets to discovery cove via undercover tourist totaling 1071.00 dollars. the plans changed and one person couldn't make it. i called to cancel just one ticket and they said id have to reorder the 3 tickets and prove to them before they'd cancel these tickets. i asked where this policy was displayed on their website and they said "its not, its just our policy" that's illegal. i told them ill pay the 5% and just cancel the whole order and order direct from discovery cove. they said ok, two weeks later still waiting for my money, 2 more days until Ill be disputing the charges and getting my whole return back. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!

Date of experience : April 01, 2024

Deal with this lot at your peril!

Wish I hadn’t used these rip off thieving clowns! Ordered tickets which were promptly sent and then so promptly cancelled while they held on to my money! Id give them minus stars but best i can do is just the one and thats one star too many! Save yourself the aggro and hassle of dealing with second rate thieves like i have. Like many others, wish id read their reviews first, in essence, its a lesson learnt! DO NOT DEAL WITH THESE GUYS at your peril, id rather have paid more for my tickets than dealing with this total shower of poo! These see you next Tuesdays have effing ruined a trip I have been planning for 2 years!

Date of experience : April 08, 2024

Update… I actually got the ticket the day before the show so not 48 hrs it was less than 24 hrs..Ugghhh I wish I had read these reviews first!! I am so BS right now Honestly, I wouldn’t even put a star there but you have to put a star there. I am so upset with this company I can’t even begin to explain. I wish I had done some serious research before purchasing tickets. I spent $300 for tickets in December for a comedy show in April I have a wedding coming up that I wasn’t aware about so I tried to call to get a refund which I could not do through them so therefore I tried to see if I could get my tickets so I could sell them through an online website, but apparently you don’t get your tickets up until possibly two days before the day of the show so you expect me to get my tickets two days before the show and then someone to buy tickets within two days so I’m pretty much gonna be out $300 and they were not helpful at all. They just said keep checking your email. It could be two days before I am so upset. I am pretty much out $300. I will never ever use them again .

Date of experience : April 06, 2024

Don’t buy concert tickets from them…

Don’t buy concert tickets from them unless you want to wait nearly two months to receive them !! They take your money fast enough but unless you call them you aren’t aware you have to wait until the ACTUAL TICKET SELLER makes contact with you . And you can’t have your money back either . Will NOT be buying anything else from them and will recommend my friends to do the same . The first guy I spoke to there was offhand with me and was very quick to tell me these tickets aren’t refundable. Plus they had a discount voucher that was on the checkout total but amazingly disappeared when I pressed pay !! As far as I’m concerned they are a rip off site . I payed with PayPal so I’m poised to open a dispute if I don’t see my tickets as I’ve been told . DO NOT USE THESE PEOPLE BE WARNED

Date of experience : March 08, 2024

Should have read the reviews here…

Should have read the reviews here first. Not happy with this company. Bought 4 day tickets plus options to WDW for 4 adults cost $2,635.80 (US). Thought I was getting a good deal. Now find advised on the WDW official website for the same days as $2,198.16 (US). Undercover Tourist have advised bad luck and no difference refund. Cannot recommend them.

Date of experience : March 15, 2024

I would give negative stars if I could

I would give negative stars if I could. I purchased Universal Studios VIP tour tickets from them and then wanted to change the time of the tour. They told me they couldn't do it and to call Universal. I called Universal and they told me that only Undercover Tourist could do it. I called UT again and they had me pay for new tickets for the time I wanted and then refunded me for the original purchase... It's now 2 days before my trip and the new tickets won't scan with the Universal app but the old ones will. Zero. Effs. Given. by UT support. They are insisting that the new tickets are valid - went through the same back-and-forth between them and Universal - and they won't do anything about it. I asked what to do if I get to Universal and my tickets don't work... they said to call them. Fingers crossed that I actually get into the park/onto my tour! I will NEVER use Undercover Tourist again.

Date of experience : February 21, 2024

Recently bought a Black Friday deal for…

Recently bought a Black Friday deal for sea world San Diego. Called customer service a few times on the buy one get one free ticket and was duped into buying several sets to get free tickets. Turns out their deal was no better than one provided directly on Sea World website. With my dollars, hours of call time with three different representatives I will not use their site again.

Date of experience : November 20, 2023

The worst experience 0 star they sold…

The worst experience 0 star they sold me Something I can’t even use and no refund fraud company everyone should report to BBB

Date of experience : February 26, 2024

Intentionally Obtuse Customer Service

Scam company with nonexistent customer service. If you get any response from them regarding an issue, it will be something like, “I’m sorry. We don’t understand your concern. Can you please explain it to us again for the 3rd time?” Screenshots, detailed step-by-step explanations, phone conversations… Nothing works. They basically will try to wear you down until you determine that it’s no longer worth your time. Avoid this company at all costs.

Date of experience : August 07, 2023

We had to wait for an hour at Busch…

We had to wait for an hour at Busch Gardens for someone to know what to do with our voucher. I gave them 3 stars since this may not be their fault but these vouchers aren’t universally recognized. We also had to wait in a line at Aquatica to get a manager to print real tickets. I would say not really worth the lower price for the worry and stress that it won’t be accepted or recognized.

Smooth experience

Bought three Disneyland tickets and it was very smooth. At first I was skeptical after reading all the bad reviews, but decided to test my luck since they offer a few bucks off. I did encounter their "validation" progress, but it was super simple - just enter the pending amount they hold on your credit card. After this was complete, I received tickets within one minutes. The tickets were valid on Disney website.

Date of experience : August 20, 2022

Thanks for all your help

Thanks for all your help. My money has been refunded and back in my account today after we had to get a refund on our Universal Studios tickets. Fantastic communication and reassurance during a very tricky time. We are hoping to come back to Orlando next year🤞and won't hesitate to recommend and use Undercover Tourist for our park tickets. It's not how people treat you when things are good but how they treat you when things are bad that shows their true colours. You've all been wonderful at helping us on this difficult time. Thank you once again and stay safe 💜 🐸

Date of experience : June 30, 2020

Horrible. Processed my transaction without security clearance. I had decided to purchase elsewhere and never completed the purchase but an hour later I got an email confirming the purchase that I never completed. I called immediately and was told after some argument and them talking to their supervisor that the refund was approved. Then a week went by with no refund so I contacted them again. They said they had to put in the request again and this time it was denied. I told them it had already been approved and to go back and listen to the first call. They said they did and it was never approved (I 100% know it was) so I asked forna copy of the recording but of course they said they can't give that to me. Because they lied and it was approved. Regardless, allowing the charge to go through in the first place without security clearance is fraud!

Date of experience : January 02, 2024

Very Misleading, Won’t Change Dates

Tickets are cheaper, and they advertise “90 day ticket return” and that you can use them for 365 days. BUT if you don’t read the fine print, that’s only some tickets. I tried to change our Universal Hollywood tickets to one day earlier and they absolutely refused. Very misleading (even my email at the top says 90 day return)! Never will I use them again or recommend them again!

Date of experience : August 26, 2023

New York City pass direct from the…

New York City pass direct from the website has a full refund - when you purchase from them there is NO REUFND. What a scam I'd highly suggest NOT purchasing anything from them and using directly with the company vrs a third party

Date of experience : September 12, 2023

Simple, genuine and 1-day Disney Tix!

It's midnight in the UK 8th October 2022. I've just booked two 1-day tickets for my kids for the 18th Oct. I couldn't find 1-day tickets anywhere else (the missus and I already have long-term tickets). Wanted to book in advance because reservations were only available for the 18th and 20th for the Park we wanted and we were concerned it would become unavailable like the other dates we are in the US. UT was an Absolute doddle. Booked the tickets - paid via PayPal - got the tickets emailed to me immediately. Spoke on Chat to Louise beforehand, who allayed any fears I had before booking and was swift in her replies and helpful. I used the 12 character reference on my e-tickets to immediately make the Park reservation on the Disney site and it all went through fine. Very happy and recommend.

Date of experience : October 07, 2022

Disneyland ok, last minute hotel drop cost us.

The Disneyland tickets were a good deal. But the hotel never reserved properly, leaving us scrambling for a hotel and paying almost $300 more because of their system. Instead of trying to fix the issue, they kept giving a run around of "that can happen, sorry to hear, sucks to be you" replies. I found another app (Klook) that I am trying next.

Date of experience : November 19, 2022

Do not recommend

Horrible checkout experience with the payment verification. Finally was able to book, but when we went to check in to our hotel we learned they had cancelled our reservation despite already charging us in full for it. Had to book the hotel out of pocket at less than ideal rates. Have not received any response back from them nor a refund. Do not recommend.

Date of experience : November 26, 2022

Fine until you need help

The problem with undercovertourist is their inability to help when there's a problem. I wanted to change the date of a Universal ticket. Universal customer service was like, "sure, no problem, we do that all the time" until they found out that we had purchased through a travel agent (Undercover Tourist), and then they said we needed to talk to the travel agent. So I called Undercover Tourist. That person was no help: He said he could issue us new tickets for the date we wanted, and then try to cancel the existing ones, but he wasn't sure if the cancellation would succeed. I'm like I need to know that before we buy the new tickets, and he was like, no, you need to buy first and find out in about 24 hours if you paid double. I asked to talk to a supervisor. He said someone would call me in a couple hours. Nobody did. If I had bought direct through Universal, they could have helped no problem.

SCAM AND NO REFUND

I PURCHASED SOME TICKETS AND THEN GOT A BETTER DEAL IN ANOTHER PAGE, HOWEVER I'M STUCK BECAUSE I CANNOT GET A FULL REFUND, AS PROMISED, ONLY 95%.... THAT IS A TOTAL SCAM! LOL THEY COULD GIVE ME 100% IF I PURCHASED ANOTHER THING FROM THEIR SITE.

Date of experience : June 12, 2023

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