celebrity cruises canada phone number

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• 3rd and 4th Guests Sail Free
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• All Included
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Enjoy 75% off your second guest’s cruise fare. Plus, additional guests in your stateroom sail free on select sailings.

Frequently Asked Questions

• Ship Contact Info FAQs
• FAQs Overview

How do I contact a friend or family member aboard a Celebrity cruise ship?

For all Celebrity ships: • Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States) • Dial the appropriate number above.  • The caller will be asked to enter the credit card number and expiration date.  • The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call.  • A voice prompt directs the caller to the specific ship.  • The call is connected to the ship.  • The call rings through to the designated department onboard (Radio Station or Purser Desk). The call is then routed to the guest's stateroom.  • The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Radio Station or Purser Desk) and a written message is taken for delivery to the guest's stateroom.

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• Celebrity Cruises

Calling Celebrity (How to get through to a real person w/ less frustration)

By LandLockedInAZ2 , November 18, 2023 in Celebrity Cruises

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LandLockedInAZ2

Need to speak to a real person? Here's a distillation from other threads and my own experience for anybody else who needs it:

TLDR: I got through to a real person with the least hassle/frustration by dialing 888-859-7692 then pressing 2 then 1 at which point I was given the opportunity to request a return call within a specified time-frame (which was actually quite accurate!). If you love details, keep reading: There are at least 3 toll-free numbers you can call:  888-751-7804 (displayed on CelebrityCruises.com) 888-303-6067 (buried within another thread) 888-859-7692 (also buried within another thread)

As far as I can tell from trying each, the functionality of each number is identical to the others.  When you call in, you will be given 2 prompts:  First Prompt: 

- If you are or are working with a Travel Agent Press 1 - If you booked directly with Celebrity, Press 2 - To book directly with a Celebrity sales associate, Press 3

- To ask a question about a past cruise, Press 4

Second Prompt:

- If you reserved with a certified vacation planner, Press 1

- Through a travel agent, Press 2

- If you booked directly through the website, Press 3 Because I had booked online, I tried the first phone number above, then chose 2, 1 which had me on hold for 2.25 hours before I finally gave up (I had it playing in the background while watching a TV show and reading CruiseCritic; otherwise, it would've been complete unbearable!). The annoying thing was that it kept repeating the same message about every 60 seconds: "Please continue to hold. Your call will be answered by our next available representative." There was never any indication of my place in line or approximately how long to expect before I could get through to a real person.  Thanks to some other kind folks here on Cruise Critic, I found the other phone numbers above and one comment that said that they were offered the opportunity to leave a callback number, which does NOT happen on the Press 2 Press 3 option at any of the above-listed lines. I don't know why they want to punish people who book via the website, but considering the glitches that have been reported lately and my confidence in Celebrity as a whole going down by the minute, I decided to proceed with Press 2, Press 1 and was offered the opportunity to leave my name and number, then the automated system said it would be 60-90 minutes. Once I left my information, the estimated time was adjusted to 85 minutes and it was within 2 minutes of that! I did have about 5 minutes waiting on the line before the real person did pick up, but it was far preferable to the indefinite wait on hold.  I approached with kindness and got my needs met very quickly.  I hope this helps other travelers as it seems there are a lot of people calling (the Celebrity rep told me this) and certainly the lengthy hold times confirm that!   

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I feel your pain.  I am so fed up with Celebrity! 

12 minutes ago, Dr. Pam said: I feel your pain.  I am so fed up with Celebrity!   

Another number is:

800-437-3111

Maybe the new president of operations, Laura,  should try calling the advertised number and get the true Celebrity experience.   

mahasamatman

844.418.6824 got me through immediately.

800-437-3111  20- 30 mins this morn

844.418.6824 20-25 min this morn.

On hold  😞  I guess they really do not want my $!  And yes, I am aware that I can pay online, however, there is a change in address and CC on file that I need to speak to Celebrity about prior to payment.  And yes, I usually transfer the rez to a TA for ease and extra OBC or savings.  I missed the 30 day deadline to transfer the rez.  My bad.  

800-437-3111  Phoned again and pressed prompt that said "new booking."  I guess Celebrity has our biz this time.  However, I will checking luxury lines going forward.

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• Need help? 1-888-751-7804 1-888-751-7804
• Let Us Call You CALL ME
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Already booked? Sign in or create an account

• South Korea
• New Zealand
• Grand Cayman
• St. Maarten
• U.S Virgin Islands
• New England & Canada
• Pacific Coast
• Antarctic Ocean

Panama Canal

Transatlantic

Transpacific

• Cruise Ports (+300)

Mediterranean

• Perfect Day at CocoCay
• All Inclusive
• Bucket List Cruises
• Cruise & Land Package
• Groups & Events
• New Cruises
• Popular Cruises
• Specialty Cruises
• Destination Highlights
• Group Excursions
• Private Journeys
• Shore Excursions Overview
• Small Group Discoveries

• 360° Virtual Tours
• Celebrity Apex® NEW
• Celebrity Ascent℠ COMING SOON
• Celebrity Beyond℠ NEW
• Celebrity Constellation®
• Celebrity Edge®
• Celebrity Eclipse®
• Celebrity Equinox®
• Celebrity Infinity®
• Celebrity Millennium®
• Celebrity Reflection®
• Celebrity Silhouette®
• Celebrity Solstice®
• Celebrity Summit®
• Explore Edge Series

Galapagos Expedition Series

• Celebrity Flora®
• Celebrity Xpedition®
• Celebrity Xploration®
• The Retreat
• All Suites. All Included
• Iconic Suite
• Penthouse Suite
• Reflection Suite
• Royal Suite
• Signature Suite
• Celebrity Suite
• Aqua Sky Suite
• Horizon Suite
• Concierge Class
• Galapagos Accommodations
• Eat & Drink
• Entertainment
• Spa & Wellness

• Cruising 101
• Cruise Fare Options
• Cruise Tips
• First Time on a Cruise
• What is Included on a Cruise
• Future Cruise Vacations
• Accesible Cruising
• Cruise Insurance
• Manage Cruise
• Flights by Celebrity
• Healthy at Sea
• Travel Documents
• Royal Caribbean International
• Celebrity Cruises

• 40% Off Every Guest + Savings Bonus
• 3rd and 4th Guests Sail Free
• Alaska Cruisetour Savings
• Galapagos 20% Savings + Free Flights
• Resident Rates
• Exciting Deals
• View All Offers
• All Included
• Cruise & Land Packages
• Dining Packages
• Photo Packages
• Wi-Fi Packages
• View All Packages
• Captain's Club
• Celebrity Points
• Loyalty Exclusive Offers

Everyone saves 40% on every sailing and receives an added savings bonus of up to $200 per stateroom. Plus, on select sailings, 3rd and 4th guests sail for free.

Destinations

Celebrity Cruises allow you to wake up in a new place every day. Discover up to eight countries in one voyage. Explore all seven continents and over 300 destinations in 79 countries. From the charm and history of locations like Marseille, France, to the rich culture of Asia, the rugged beauty of Alaska, and the dreamy beaches of the South Pacific. We can help you broaden your horizons because we share your passion for travel. In fact, that’s what drives us to create new experiences and imagine even better ways to discover the world together aboard even more award-winning ships.

Explore the Last Frontier

Explore the Coast of North Africa

Modern Wonders & Ancient Cultures

Australia & New Zealand

Adventure Down Under

Sand, Sun, and So Much More

This Small Island Packs a Big Punch

Canada & New England

Historic Charm Meets Natural Wonder

Island Hop in Luxury

A New Take on the Old World

Discover Darwin's Legacy

Your Island Adventure Awaits

Get Immersed in History and Culture

Fall in love with the magic of Mexico

Traverse Two Oceans

Pacific Coastal

Sail on a ship as breathtaking as the Redwood Forests

South America

Explore South America in Luxury

Explore the Pacific

Luxurious Days at Sea

Previewing: Promo Dashboard Campaigns

• Need help? 1-888-751-7804 1-888-751-7804
• Let Us Call You CALL ME
• Drink Packages
• Shore Excursions
• Flights by Celebrity℠
• Hotels by Celebrity
• Manage Reservation
• Upgrade with MoveUp
• The Celebrity Store

• My Tier and Points
• Join Captain's Club

Already booked? Sign in or create an account

• South Korea
• New Zealand
• Grand Cayman
• St. Maarten
• U.S Virgin Islands
• New England & Canada
• Pacific Coast
• Antarctic Ocean
• Panama Canal
• Transatlantic
• Transpacific
• Cruise Ports (+300)
• Mediterranean
• Perfect Day at CocoCay
• All Inclusive
• Bucket List Cruises
• Cruise & Land Package
• Groups & Events
• New Cruises
• Popular Cruises
• Specialty Cruises
• Destination Highlights
• Group Excursions
• Private Journeys
• Shore Excursions Overview
• Small Group Discoveries

• 360° Virtual Tours
• Celebrity Apex® NEW
• Celebrity Ascent℠ COMING SOON
• Celebrity Beyond℠ NEW
• Celebrity Constellation®
• Celebrity Edge®
• Celebrity Eclipse®
• Celebrity Equinox®
• Celebrity Infinity®
• Celebrity Millennium®
• Celebrity Reflection®
• Celebrity Silhouette®
• Celebrity Solstice®
• Celebrity Summit®
• Explore Edge Series

Galapagos Expedition Series

• Celebrity Flora®
• Celebrity Xpedition®
• Celebrity Xploration®
• The Retreat
• All Suites. All Included
• Iconic Suite
• Penthouse Suite
• Reflection Suite
• Royal Suite
• Signature Suite
• Celebrity Suite
• Aqua Sky Suite
• Horizon Suite
• Concierge Class
• Galapagos Accommodations
• Eat & Drink
• Entertainment
• Spa & Wellness

• Cruising 101
• Cruise Fare Options
• Cruise Tips
• First Time on a Cruise
• What is Included on a Cruise
• Future Cruise Vacations
• Accesible Cruising
• Cruise Insurance
• Manage Cruise
• Flights by Celebrity
• Healthy at Sea
• Travel Documents
• Royal Caribbean International
• Celebrity Cruises

• 75% Off 2nd Guest + Onboard Credit
• Alaska Cruisetour Savings
• Galapagos 20% Savings + Free Flights
• Resident Rates
• Exciting Deals
• View All Offers
• All Included
• Cruise & Land Packages
• Dining Packages
• Photo Packages
• Wi-Fi Packages
• View All Packages
• Captain's Club
• Celebrity Points
• Loyalty Exclusive Offers

Save 75% off your second guest’s cruise fare and enjoy up to $200 onboard credit per stateroom.

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Save up to 75% on 2023 Celebrity Cruises!

If you're searching for a Celebrity cruise at an unbelievably low price, you've come to the right place!

Celebrity's prices fluctuate frequently, and you will always find the lowest price on this site. Our customers enjoy additional savings with special discounts we’ve negotiated.

The planning and booking process is easy with our fast and friendly Celebrity Cruise Specialists. Please give us a call and we'll be happy to help!

Now in our 41 st year, Vacations To Go is the largest cruise-selling company in the world. We've built a reputation for discounts, service and professionalism that is second to none.

Price Guarantee We work with every major cruise line in the world, and you'll find their lowest authorized prices with us. However, if you ever find a lower price for the same ship, date and stateroom category, before booking, we'll match it.*

Service Guarantee Our cruise counselors are fast and friendly. However, if you are ever dissatisfied with any aspect of our service or our Web site, please click here to tell me about it. I will respond as quickly as possible, and always within 24 hours.

* The lower rate must be advertised on a competitor's website and available for booking at the time you contact us; offer does not apply to group rates.