complaint on make my trip

• File a Complaint

• Download App

MakeMyTrip Helpline Number: File an Online Complaint to MakeMyTrip PVT. LTD.

Leave A Review

MakeMyTrip is an Indian online travel company, established in 2000 to empower Indian travelers with instant bookings and vast choices of hotels, buses, flights, trains, and premium tourism & travel packages. Today it is offering various travel products and services all over the world including some major countries like the United States (USA), Japan, United Arab Emirates (UAE), United Kingdom (UK), European Union (EU), etc.

Many offline branches of MakeMyTrip (MMT) are also operating in various countries to provide travel products & services to the end customers with affordable, transparent, and faster access. Have you any problem? The customer support team is available 24×7 to resolve the issues related to online booking & travel services of travelers and users.

Want to complain about online booking & products of MakeMyTrip? Sure, you can file a complaint to the customer care team and further to the authorized officials. For this, you may use the 3-tier complaint redressal mechanism. In the first 2 tiers, your problems will be resolved by the makemytrip customer support and grievance officers.

Have any problems regarding online booking, payment, refund, cancellation, travel packages, travel insurance, etc? Certainly, in tier 1, to initiate the redressal or to resolve queries/problems, file a complaint to the MMT support executive. To contact, call on the toll-free customer care number, e-mail, or lodge an online complaint via chat support (Online Assistant).

Are you not satisfied with customer support? Escalate the unredressed or unsatisfactory previous complaints to the appointed Grievance Officer of MakeMyTrip within 30 days. Send all the relevant information regarding the problem via e-mail, or online portal.

Issues to be Resolved:

• Booking: problems with the cancellation of tickets (bus/train/flights), check-in/out in hotels, online booking of travel services, delay in booking, issues with offline booking (via call/travel agent), etc.
• Payment : Delay in the refund of canceled booking/deposit, extra charges for premium packages, transaction failures, higher service charges, or other issues regarding online/offline payment and travel insurance claims.
• Facilities : Low-quality services or hospitality in hotels, accommodations, holiday homes, homestays, or travel packages offered by MakeMyTrip. Irresponsible responses from customer support, no facilities as mentioned in the booking contract, or other concerns regarding services delivered to the travelers.
• Products : Complaints related to travel packages (trains, flights, buses, etc.), holiday premium plans, premium membership, deposits, special travel insurance, and other disputed matters regarding the products of MakeMyTrip.
• Others : Report the problems within such products & services that are not listed but offered or served by the company.

Finally, if not satisfied with the final decision of the Grievance Officer, MakeMyTrip, customers may approach to National Consumer Protection Forms of the country to file a petition for compensation against any monetary loss or paid products/services of the company.

How to File a Complaint to MakeMyTrip?

MakeMyTrip’s online travel market offers a range of best-value products and services upgraded by the latest technology and ensures round-the-clock customer support to redress the issues of dissatisfied travelers/users. In the company, the grievance redressal mechanism has 2 levels. You may approach the higher one if the problems are not resolved in a proper way or not satisfied with the delivered services in the initial stage.

In level 1 , Initiate the process of resolution by contacting the helpline numbers of the customer support team or executive agents. For this, call on MakeMyTrip customer care number, e-mail your concerns, or file an online complaint. To raise disputes by online mode, use the online customer support portal or mobile app.

Not satisfied with the resolution of level 1? Escalate the disputed consumer complaints to the authorized officials of level 2 . Lodge a grievance to the Grievance Officer, appointed by MMT to redress the unsatisfactory or disputed matters of the consumers. You may e-mail or contact the officer via online chat assistance.

After approaching these customer service executives and designated grievance/nodal officers of your nation,  are you not satisfied with the final decision? In this scenario, file a petition for this consumer dispute to the National Consumer Protection Forums of your country.

Provide relevant information regarding the violation of consumer rights and also appeal to compensate the amount that you have paid to purchase the product or services of MakeMyTrip. In India, consumers may complain to the National Consumer Helpline, Ministry of Consumer Affairs.

MakeMyTrip Customer Care Number

Do you want to contact customer support service? Just call the toll-free helpline numbers of MakeMyTrip which are operational 24×7 to resolve the queries and help the customers/travelers. You may directly call the customer care numbers of respective countries like India, USA, and UAE to raise your concern or seek help.

Provide the Following Information to the Support Team:

• A short summary of the issue or type of query
• Verify identity with your name, and contact number (if asked)
• Details of invoice (if required).

MakeMyTrip Customer Service Number for Flights/ Hotels/ Holidays/ Bus/ Trains Bookings:

May Be Helpful : Know Helpline Number or Lodge a Complaint to Indian Railways

Are you in the USA (United States of America) or UAE (United Arab Emirates)? Yes! Contact the customer support service by calling the international customer care number and helplines operating within the country. Use the below details to raise your concerns or seek help in any emergency/urgency.

MakeMyTrip International Helpline Numbers:

Tips – Successfully raise the concerns? If yes, you should ask for the reference/token number of the registered grievance to know the status. Also, customers can use this number to escalate unresolved or unsatisfactory complaints to the next authorized officials.

Customers Helplines of MakeMyTrip:

Not satisfied? It might be possible that your issues are not resolved or are yet not satisfied with the final resolution offered by the customer support service of MMT. Now, you have the option to escalate this disputed grievance to the authorized Compliance/ Grievance Officer, MakeMyTrip of your region.

Before approaching these officials, you may also file an online complaint. Let us find out more about the online grievance redressal mechanism and available mediums to raise the concerns.

File an Online Complaint

Want to raise a concern regarding e-tickets, cancellations, or refunds of online booked trips? Obviously, you can file an online complaint to the MakeMyTrip customer support service and request specific help or assistance to resolve the queries and issues pertaining to booked trips (flights, trains, buses, rental taxis/cabs, or hotels).

The online portal and mobile app are available where check the booking summary with a unique booking id or reference number. The available online options are live MMT customer support chat assistant, e-mail, and online help executive.

Provide the Following Details:

• Confirmation Number/ ID
• The subject of the complaint
• Description of the pertaining issue
• Copies of relevant documents or evidence like images, videos, etc.
• Details of previously submitted complaints (if any).

File an Online Complaint to MakeMyTrip Support:

Alternative Ways:

After the successful submission of complaints or taking any advice for particular issues from the online customer assistant, don’t forget to note down the reference or token number. It may be required in the future to escalate unresolved or unsatisfactory grievances.

Note – Have you been not satisfied with the final redressal? Probably, Yes! Escalate the disputed matter to the Grievance Officer, MMT as mentioned below. Follow the right procedure to get a refund or redressal of your critical issues regarding online booking, payment, deposits, etc.

Grievance Officer, MakeMyTrip

In certain cases, the registered complaints are not resolved within 30 days or customers are not satisfied with the final redressal of the customer support teams. So, the higher authorized official of the next level is the Grievance Officer, MakeMyTrip to resolve these disputed matters.

You may escalate the previous disputes to this appointed nodal officer with relevant information about the case. The grievance should be lodged within 30 days after receiving the final resolution from the customer executive of level 1 or the expiry of the given time limit. For the escalation, use e-mail, or submit the online grievance to the authorized person via the online grievance portal.

If customers desire may also write a grievance letter by mentioning the following details:

• The subject of an unsatisfactory or unresolved complaint
• Booking Id (Confirmation Number)
• Reference/token number of previously submitted complaint
• A brief description of the nature of the grievance or disputed matter
• Reason of dissatisfaction
• Copies of relevant documents like invoices, images/videos of products, or other evidence.
• Communication details – Name, e-mail, and contact number

Official Details of Grievance Officer (GO), MakeMyTrip to Lodge a Grievance:

Tips – If submitted by post, keep a copy of the grievance letter to yourself for future reference. Have you submitted the grievance to GO, MMT? The acknowledgement receipt will be sent within 3 days by the MMT after receiving the letter. If submitted by online portal or e-mail, the receipt will be provided immediately. Use it as proof of submission.

Not satisfied with the decision delivered by the Grievance Officer? Now, you have one last option, which is the National Consumer Protection Form of your country. Let us know the procedure and required details to file a petition to the concerned consumer courts/commission of your region.

National Consumer Forums

Have complaints regarding breach of terms of service, unethical business practices, or violation of consumer rights by MakeMyTrip? If Yes! Certainly, you should file a petition regarding the disputed matter/case to the National Consumer Protection Forum of the nation.

Required Details:

• Name, Contact Number, and Address
• The subject of disputed consumer product/service
• Nature of disputed case/matter
• Short summary of the case with relevant and appropriate evidence
• Copies of invoices and proofs (images, videos, etc.) as prescribed by the consumer forum.
• Any details asked by the consumer forum.

In India , First, seek help from the National Consumer Helpline of the Ministry of Consumer Affairs and further, escalate the consumer disputes by E-DAAKHIL portal to the Consumer Disputes Redressal Commission at District, State, or National level based on the disputed amount.

In the USA , file a complaint to the Federal Trade Commission to settle consumer disputes. You may also initiate arbitration by contacting American Arbitration Association (ADR) by notifying MakeMyTrip.

Finally, In UAE, you may approach the Supreme Consumer Protection Committee , Dubai to initiate the case of the disputed matter. Provide relevant information related to the disputed or defective product or service offered by the company (MakeMyTrip).

For other countries of the world, visit National Consumer Authorities to raise the disputed matter and get a remedy or settle the dispute as per the regulatory rules and laws of your country.

Frequently Asked Questions about MakeMyTrip

Q. What is the customer care number of MakeMyTrip?

A. The customer care numbers of MakeMyTrip for flights/ hotels/ holidays are +911244628747 , +911242898000 , and +911245045105 . The toll-free helpline numbers for MMT payment security are 18001028747 and 1800118747 .

Q. What are the international helpline numbers of MMT?

A. Call the international Air helpline number – +911244781997 for new bookings. In the USA, the MakeMyTrip helpline numbers are 18004634210 and +911244781925 (International). In UAE, call the MMT helpline numbers +971600521404 and +9718000180004 to get help or register complaints.

Q. Where can I approach if my complaints are not resolved by MakeMyTrip Customer Support Service?

A. First, escalate the unresolved or unsatisfactory complaints to the appointed Compliance/ Grievance Officer of MakeMyTrip. If not satisfied with the final decision of this authorized official, file a petition to the National Consumer Authority of your nation and settle the consumer disputes with arbitration or as per the verdict of the consumer commission.

• User Agreement of MakeMyTrip
• Policy of Grievance Redressal – MMT
• UPI Faqs – NPCI

First published on:

Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT  -  [email protected] . We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose ( Don't violate the Terms of Use ). All the information is provided for self-help and guidance to know the rights of the common people.

Recommended

Booking.com helpline number: file an online complaint to booking.com, ihcl: how to register hotels service complaints to taj hotels and indian hotels company..., yatra: file a complaint about flights, hotels, and travel services of yatra online limited, user reviews (5), huge trouble in travel- flight tickets booked via mmt- had worst trip experience, bus met with and accident-no refund initiated, failed booking of hotel, go air flight cancelled not refunded by make my trip-nl2103283800600, worst service.

.tdi_180{margin-top:20px!important;margin-bottom:15px!important} .tdb_module_title{display:block;position:relative;margin:0;font-family:'Roboto',sans-serif;font-size:21px;font-weight:400;line-height:1.2}.tdb_module_title a{transform:translateZ(0);transition:box-shadow 0.2s ease;-webkit-transition:box-shadow 0.2s ease}.tdb_module_title .tdb-module-title-excl{font-family:'Roboto',sans-serif;color:#fff;background-color:#ff0000;padding:4px 8px 2px;margin-right:8px;font-size:14px;font-weight:500;line-height:1;vertical-align:middle}.tdb_module_template_11377 .tdc-row .tdb_module_title_0{text-align:left;font-family:var(--insight-primary)!important;font-size:17px!important;line-height:1.2!important;font-weight:600!important}.tdb_module_template_11377 .tdc-row .tdb_module_title_0 a{color:var(--ev-black)}.tdb_module_template_11377 .tdc-row .tdb_module_title_0:hover a{color:#ff9933}@media (min-width:1019px) and (max-width:1140px){.tdb_module_template_11377 .tdc-row .tdb_module_title_0{font-family:var(--insight-primary)!important;font-size:20px!important;line-height:1.2!important;font-weight:600!important}}@media (min-width:768px) and (max-width:1018px){.tdb_module_template_11377 .tdc-row .tdb_module_title_0{font-family:var(--insight-primary)!important;font-size:18px!important;line-height:1.2!important;font-weight:600!important}}@media (max-width:767px){.tdb_module_template_11377 .tdc-row .tdb_module_title_0{font-family:var(--insight-primary)!important;font-size:18px!important;line-height:1.2!important;font-weight:600!important}} IHCL: How to Register Hotels Service Complaints to Taj Hotels and Indian Hotels Company Limited?

.tdi_194{margin-top:20px!important;margin-bottom:15px!important} EaseMyTrip Help: Register Your Booking Complaint with EaseMyTrip

.tdi_208{margin-top:20px!important;margin-bottom:15px!important} Yatra: File a Complaint about Flights, Hotels, and Travel Services of Yatra Online Limited

.tdi_222{margin-top:20px!important;margin-bottom:15px!important} Cleartrip: Register Flight or Hotel Booking Complaints of Cleartrip

Electricity ombudsman, jercuts: file an appeal to electricity ombudsman for state of goa..., karnataka state police – how to lodge an online fir or police complaint..., pan card customer care numbers: register an online complaint to income tax department..., maharashtra state police helpline: file a complaint/e-fir to maharashtra police, download the app.

Complaint Hub is a large network of grievance redressal portals and helplines of various government and private companies. We provide helpline and online procedures for filing various complaints. Join the Complaint Hub to know your rights.

HELPLINE : [email protected]

• Privacy Policy

©2022-2024 Complaint Hub | All rights are reserved | Privacy Policy

Helpline : [email protected]

• Rights & Justice
• Law & Order
• International
• Finance & Business
• Technology & IPR
• Consumer Products
• Public Services

Privacy Policy | Disclaimer | Terms & Conditions | Contact us

Already registered? Login now

Online Consumer Complaint Filing against MakeMyTrip

Planning for a trip beforehand is something a lot of travel mongers like to do. People like to book transportation and accommodation for at least a few days before the vacation. This digital age has enabled us to do so.

Unfortunately, it has also opened doors for new scammers and frauds who lure customers by offering discounts on their travel budget. Even if you’re not scammed, you can easily encounter a deficiency of service on the part of travel agencies. MakeMyTrip is no exception here. 

Thus, it is highly recommended to be aware of the legal process to file a consumer complaint against MakeMyTrip from the DPIIT, Govt. of India certified Consumer Protection Portal.  

Frequent Service Deficiency from MakeMyTrip:

• No refund after Cab/Ticket cancellation
• Hotel denying Check-ins
• Fake promises under Booked Packages
• Poor Hotel condition
• Charged for Service under the All-Inclusive Package
• Misconduct from the Trip Providers

If you’ve faced any of the aforementioned deficiencies of service, then you should proceed to file a complaint against MakeMyTrip . 

Course of action

• Sending an email or Calling MakeMyTrip is an option for you. You can let them know of your grievance and compensation by contacting them.
• Contacting the hotel or transportation company directly could be the last step you can take to sort out your issue on your own. 

Many cases usually remain unresolved even after following the course of action. The agency either refuses to cooperate or they shut out your refund demand.

In that case, you’re required to lodge a consumer complaint against MakeMyTrip  in court. Filing a case in court is not an easy task as this requires a lot of detailed paperwork to draft the official complaint. 

The last resort, Online Complaint Filing against MakeMyTrip

Just because filing a consumer complaint needs detailed drafting, doesn’t mean people will stop fighting for travel scams. That’s why you will get professional help from the specialized advocates who will take on your case and file the complaint on your behalf.

If you’re looking to file a complaint against MakeMyTrip, then it is only one click away from Online Legal India™, the country’s own consumer protection platform. Here, the efficient advocate panel provides 360 ° guidance from gathering the essential pieces of evidence, writing up the Application Letter, and filing the complaint to the Consumer Court at the quickest of all.

Share With :

Leave a comment cancel reply.

18 Jan, 2022

PLZ I request you to put case on MMT.. CHEATING ALWYS

Team Online Legal India™

19 Jan, 2022

Hello Mr. Arora, thank you for contacting us. Our Team Online Legal India will get back to you shortly to discuss and resolve your issue by filing a Consumer complaint against MakeMy Trip.

Bibhash Kumar

10 Sep, 2021

MMT..C.u.s.t.o.m e.r...c.a.r.e .no..93;:39-:-5;55:-:2.91;;Neverr ever take one of the worst bank…

Hello Bibhash, thank you for getting in touch with us. We have highlighted your issue and will get back to you soon to file Consumer Complaint against MakeMy Trip.

Mayur Bavaliya

Fake promise under booking package

14 Sep, 2021

Hello Mayur, we have highlighted your issue and will get back to you shortly to discuss and resolve your issue by filing Consumer Complaint against Makemy Trip. Be ready with all the evidence.

Ramakant Desai

10 Jan, 2022

I have booked my flight having booking ID NN7AO8RHB34YVI759665 on date 6th January 2022. My booking reported unsuccessful due to non receipt of money whereas the amount of Rs 50593/- has been debited from my Saraswat bank account. You are requested to transfer the money to my bank account or confirm my booking.

Thank you Ramakant for reaching out to us. We will get back to you soon.

Biplab Acharjee u

07 Aug, 2021

I want dinner

10 Aug, 2021

Hello Biplab, be prepared with all the necessary proof as our Expert Team is about to reach out to you to file a complaint against MakeMyTrip.

Anjali Malhotra

Ask our expert, recent post.

How to Trademark your logo and protect your Brand

30 Apr, 2024

How to Trademark My Company Name in India

29 Apr, 2024

Know the Cost to trademark a name and all the fees required

23 Apr, 2024

How to Register a Brand Name

17 Apr, 2024

How Can You Download FSSAI Certificate?

15 Apr, 2024

Trending Post

Consumer Complaint against Tamil Nadu Electricity Board TNEB

30 Nov, 2020

How to Take Legal Action against Mental Harassment in India?

07 Nov, 2020

UPPCL Uttar Pradesh Power Corporation Ltd. Complaint Filing

19 Nov, 2020

How to File a Complaint Online in Consumer Court in India

27 Nov, 2020

Online Complaint Filing against Hero Motocorp

04 Dec, 2020

Book Free Consultation

Redirecting to payment page...

• Refund Policy
• Privacy Policy
• Terms and Conditions

voice of consumers

5 Best ways to resolve MakeMyTrip complaints

Table of Contents

What is MakeMyTrip?

• Contact customer support
• Target via social media
• Send a legal notice
• Contact Consumer Helpline
• File a case in Consumer Court
• Bonus- Voxya

India has a rich heritage, divine destinations full of greenery and peace, and resembles no less than the daughter of Mother Earth. Not only Indians but foreigners are also mesmerised by the charm and elegance of her beauty. Due to COVID last year, people were trapped inside their homes and completely quarantined. Everyone missed the fun and enjoyment of travelling.

This year, we are witnessing the reopening of all the places in India. Major tourist attractions are getting ready for visitors after almost a two-year lockdown. People will hurry to book their tickets online. Credit goes to digitisation! Paytm, MakeMy Trip, Amazon, and other large online portals will remain busy in the upcoming months. Ah! The festive season serving as a cherry on the cake.

There is always a problem tailed to good news. Traffic jam! Customers will witness heavy traffic while booking their tickets, cancellation of flights, no refunds from the retailers, and many more chaotic confusions will occur in a few months or so. And guess which retailer will face most of the problems?

MakeMy Trip (MMT) is one of the famous online booking websites in India. Founded in 2000, the company is headquartered in Haryana. One can book railways, flights, hotels and bus tickets through this website. It also has offices located in Dubai, Kuala Lumpur, Singapore, New York, Bangkok and Phuket. In 2016, it merged with GoIbibo, another famous online booking portal, through a stock transaction.

In recent years, MMT has started hearing many complaints from its customers. Some of the common problems are-

• Putting a call on hold and not replying.
• Fraud cases in the name of MMT.
• Unwanted transaction from the MMT wallet.
• No refund from MMT.
• Poor hotel booking services.
• Unnecessary deduction of amount while cancelling a ticket.
• Multiple deductions of amount from bank/wallet.
• Alteration in booking hotels.
• Not providing the accommodation the customer has booked.
• Fake call in the name of customer care to transact the amount from the bank/wallet.

How to solve MakeMyTrip complaints?

Here are the best five ways to resolve MakeMyTrip complaints easily-

1) Contact customer support

File A MakeMyTrip Complaint Now!

2) Target via social media

In today’s world, where social media has become the largest platform to make a trend or a change. Customers can always reach to take advantage of such a platform. Just post your queries tagging the official account of MMT at the particular platform that you are using, and wait for them to answer your doubts. Here is the list of official handles of MMT-

Twitter – @makemytrip Instagram – @makemytrip Facebook – @makemytrip LinkedIn – https://www.linkedin.com/company/makemytrip.com/

3) Send a legal notice

Sometimes, sending a legal notice comes in handy. The other party may not want to file the case to the court or go for lengthy hearings. No one wants to waste their time in this busy generation. So the parties either negotiate, arbitrate or mediate with the help of the legal notice. Without any doubt, a legal notice saves time and serves the purpose.

Here is how one can send a legal notice to MMT-

Step 1 – Contact a verified lawyer and ask him to draft a legal notice on your behalf.

Step 2 – Mention the name of the company/person against whom the notice has to be sent.

Step 3 – Mention the causes/complaints/proofs that support your complaint. A proper notice should have all the facts, details, and a complete summary of the problem.

Step 4 – Ask the other party for negotiation.

Step 5 – Send the notice via registered post.

Step 6 – Keep the receipt of the letter with yourself for future references.

4) Contact Consumer Helpline

Step 1 – Visit the official Consumer Complaint Portal here https://consumerhelpline.gov.in/user/signup.php and fill up all the details as asked on the screen.

Step 2 – Attach the required documents and submit the fees. One can find the fee details here https://www.gama.gov.in/ConsumerGrivences.aspx . You can submit the fees online or via a challan offline to the nearest consumer forum in your district.

Step 3 – Track the status of your complaint by entering the docket number and your registered mobile number here https://consumerhelpline.gov.in/user/track-complaint.php

Step 4 – Call the National Consumer Helpline number 1800-11-4000 or 14404 between 9:30 a.m. to 5:30 p.m. on working days to submit your grievances.

5) File a case in Consumer Court

Consumer courts are special courts that are meant to solve disputes, grievances, and other problems of the consumers. One can reach their nearest consumer court to file a case against MMT. Visit the website here http://ncdrc.nic.in/districtlist.html to find the nearest court in your district.

Bonus – Voxya

Besides the above five solutions, one can always reach out to Voxya at any point in time. Voxya, an online consumer complaints forum follows the Consumer Protection Act 2019 and assists its customers accordingly. Make sure you have contacted the MMT executives first before filing a complaint through Voxya. One has to follow these steps to file a complaint against MMT-

Step 1 – Visit Voxya and click on “ File a complaint “.

Step 2 – Choose the option MakeMy Trip and write your complaint.

Step 3 – Enter your details and submit.

Step 4 – Keep a record of all the details, bills, and receipts for future references.

Voxya will raise your voice and take legal action by sending notice and filing a case in the consumer forum . It has a large team of experienced and verified lawyers that will assist you in every possible way they can.

So, lean back and relax, and let the authorities do their job. Don’t create a fuss out of anywhere. Provide all the information to these authorities so that they can help you solve your case.

Resolve Your MakeMyTrip Here: File MakeMyTrip Complaint Now!

Voxya an online consumer complaint forum resolved many consumer complaints against MakeMyTrip. The legal team send legal notice to the company and successfully got a reply from them in which the company agree to refund the amount. See the glimpse of the legal notice reply which voxya team received from the MakeMyTrip.

MakeMyTrip Fined Rs 35,000 For Deficient Services By Consumer Court

A bench of the commission chaired by president Poonam Chaudhry said Make My Trip's service was "deficient" and caused a "miserable situation" for the complainant and his family.

MakeMyTrip has been fined Rs 35,000 by the consumer disputes redressal forum. (Representational)

The New Delhi district consumer disputes redressal commission has directed online travel company Make My Trip to pay over Rs 35,000 to a man, who had made a booking in a resort but found it locked, for deficiency in services.

The commission was hearing a complaint which said Make My Trip booked accomodation in a resort near the Jim Corbett national park in Nainital in September 2016 and the complainant found the premises sealed by an order of the National Green Tribunal.

The resort was sealed prior to the complainant's booking and the company was "under a duty" to not book a sealed resort, the complaint said.

"Hence we direct Opposite Party No. 1 (Make My Trip) to pay to the complainant Rs 10,965 spent and paid extra (for booking another resort) along with 9% interest...and further pay Rs 25,000 towards compensation, which will also include the cost of litigation," the bench, also comprising members Bariq Ahmad and Shekhar Chandra said.

The bench noted that Make My Trip did not provide any "cogent evidence" to show that it had paid the cost of accommodation to the resort owner.

Promoted Listen to the latest songs, only on JioSaavn.com

"The OP (Make My Trip) with such a good reputation and maintaining good relations with various service providers as a facilitator...will definitely not have any problem in cancellation of the bookings...and it cannot deny the alternative booking and refund of the additional amount paid," the bench said.

(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)

Track Budget 2023 and get Latest News Live on NDTV.com.

Track Latest News Live on NDTV.com and get news updates from India and around the world .

India Elections | Read Latest News on Lok Sabha Elections 2024 Live on NDTV.com . Get Election Schedule , information on candidates, in-depth ground reports and more - #ElectionsWithNDTV

Watch Live News:

Make My Trip

Make My Trip is an Indian online travel company that provides travel-related services. It was founded in 2000 by Deep Kalra and started as a platform to offer flight bookings. Over the years, it expanded its services to include hotel bookings, holiday packages, and more. The company played a significant role in shaping the Indian online travel industry. It went public in 2010 and has since become one of the leading players in the Indian e-commerce and travel sectors. Make My Trip's growth was fueled by India's increasing internet penetration, rising disposable income, and the convenience of online travel booking. In 2016, Make My Trip merged with Ibibo Group, another major player in the online travel space in India, to create a stronger market presence. The merger brought together various brands under one umbrella, including Make My Trip, Goibibo, and RedBus. Customers face issues including booking discrepancies, flight cancellations, and inadequate customer support. These challenges have prompted customers to seek efficient resolutions and improved services from the platform. If you have a concern related to Make My Trip and need to raise a complaint, you're in the right spot. Take a moment to file a complaint, and our team of experts will assist you in pursuing appropriate actions.

Did you know

On 01 Sep 2023, Bajaj Finserv's stock price rose by 0.56%, closing at 1488.25 per share. It's now trading at 1496.6 per share. Investors are advised to keep a close watch on its performance in the near future.

Loss amount between

₹1 - ₹1 lakh

₹ 1499 +gst

What you’ll get

Legal consultation

Drafting legal notice

Email & Chat support

₹1 Lakh– ₹25 Lakhs

₹ 2999 +gst

₹25 Lakh – ₹1 Crore

₹ 3999 +gst

Above 1 Crore

₹ 7999 +gst

Not sure about the packages

If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.

Here’s What You Need to Do About Resolving Complaints Online

1 . Step 1: Contact customer service, reach out to using phone, email or website

2 . Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence

3 . Step 3: Look into the solution provided by the customer service team

4 . Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.

How to Lodge a Consumer Complaint Against Make My Trip with Vakilsearch

With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Make My Trip . If you find yourself discontented with Make My Trip , take the step to submit a complaint.

Follow these steps to proceed:

1 . Navigate to the ‘File a Consumer Complaint’ page

2 . Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered

3 . Fill in your personal details and outline the particulars of your grievances

4 . Initiate a plea for a refund, replacement, or compensation in relation to the brand

How We Will help you File a Legal Consumer Complaint Against Make My Trip

1 . Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.

2 . Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.

3 . Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.

4 . Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.

Before Initiating a Complaint, Ensure You Complete the Following Procedures

1 . First, try resolving the issue through the brand's customer service.

2 . Keep a record of all communications, like emails and chats, with their support.

3 . Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.

Why Vakilsearch?

Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.

Legal Network

We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.

Social Network

We can help amplify your issues by starting a social media campaign against Make My Trip, ensuring they take notice.

Business Network

With Vakilsearch, you can quickly get in touch with the right people at Make My Trip. We have a vast database of companies keen on resolving customer issues.

Start a Business

• Private Limited Company
• Limited Liability Partnership
• One Person Company
• Partnership Firm
• Proprietorship Firm

Trademark & Copyright

• Trademark Registration
• Trademark Objection
• Trademark Assignment
• Trademark Renewal
• Copyright Registration

Govt & Tax Registration

• GST Registration
• Importer Exporter Code
• Professional Tax Registration
• Shops & Establishments Registration

Legal Documentation

• Non-Disclosure Agreement
• Founders Agreement
• Shareholders Agreement
• Share Purchase Agreement
• See all the services
• GST Calculator
• TDS Calculator
• HRA Calculator
• Gratuity Calculator
• SIP Calculator
• NPS Calculator
• EPF Calculator
• HSN Code Finder
• Business Setup Calculator
• PPF Calculator
• Income Tax Calculator
• Simple Compound Interest Calculator
• Salary Calculator
• Retirement Planning Calculator
• RD Calculator
• Press Release
• Partner with us
• Satisfaction Guarantee

By continuing past this page, you agree to our   Terms of Service ,   Cookie Policy ,   Privacy Policy ,   Refund Policy   and Content Policies. © 2023 - Uber9 Business Process Services Private Limited. All rights reserved.

Please note that we are a facilitating platform enabling access to reliable professionals. We are not a law firm and do not provide legal services ourselves. The information on this website is for the purpose of knowledge only and should not be relied upon as legal advice or opinion.

Travel Complaints and Travel Refunds

Never make a scene at the customer desk.

Mark Kahler

It isn't our favorite aspect of budget travel, but there are times when we must make a travel complaint.

The majority of interactions between traveler and agent go the way of what you see pictured here -- professional courtesy and efficiency.

But when things go poorly, travel complaints often have a sense of urgency attached: you need to get on the next plane out of town or you need that hotel room you were promised. Under stress, many of us raise our voices and quickly lose patience when we sense someone is less concerned about our problem than we would prefer.

No one is suggesting you become a "pushover" and allow the system to trample you. But make your points with a calm politeness rather than a shrill, demanding tone. Ask for a manager. Be clear about what you think would resolve the situation on the spot. If you need a free room or a refund, ask for it. Don't wait for it to be offered.

Remember that whatever an employee tells you does not need to be the last word. But if they can say truthfully that you were loud, rude or even threatening, you might face even more trouble. At the very least, human nature kicks in and the person on the other side of the counter decides there is no reason to help you.

Save Every Document, No Matter How Small

The picture above shows counterfeit rail tickets. If you want to prove you were ripped off, you'll need to show that ticket. But look how small they are -- easily lost in your luggage or among larger travel documents.

It is important to save all the paperwork from the transaction(s) in question. If someone at a complaint desk takes that documentation from you, get their name and job title, and ask if they can make a copy of whatever you're surrendering to them.

Another tip: save receipts from meals or lodging you had to purchase because of your travel problem. You'll need these things to document your losses. They not only show how much extra money spent, but also verify your time line. With all of your paperwork, you are ready to contact the company.

Don't Plead Your Case to the Wrong Department

When you're dealing with multinational companies or government consumer bureaus, it's easy to get lost. There is a natural tendency to unburden yourself of the sad story, but don't waste time and energy telling it to someone who can't help you.

Ask for the specific person(s) responsible for addressing customer complaints. Search for the contract of carriage in your ticket or make a few calls before you spill your troubles.

Resource: Airline phone and web site directory.

Take Detailed Notes

At first glance, this seems like painfully obvious advice. But logic fails us when we're in a difficult situation and perhaps holding back anger or battling fatigue.

You'll need details when you make a formal complaint. Save every correspondence with the company, and take notes while on the phone. Ask the name of each person with whom you speak, and keep a log of your contacts by date and time, including what they promised you or how they treated you. Use the same firm but friendly resolve that you attempted at the ticket counter. Continue as long as there appears to be a possibility of resolution.

As with a travel journal, it pays to write down the details right away, as many are quickly forgotten within a few hours.

Travel Complaints against Airlines

An airline ticket is really a contract between you and the company that they will transport you to a certain place at a certain time. The more formal name is "contracts of carriage." You won't be surprised that much of this information is in very fine print, but pull out some magnification and read it. It is important to know what the airline has promised (or failed to promise) before you go forward with a formal complaint.

If you don't have a ticket handy, go online to the airline's web site. For example, Delta Airlines contract of carriage information is plainly displayed. It's a simple matter of performing a search for it.

Exhaust Internal Appeals Before Going to an Outside Agency

When an airline experiences system-wide problems, you can bet there are hundreds of consumers in your predicament. There is bound to be an internal appeals process in place that will deal with your concerns, or at least attempt to do so.

But there are times when you are butting your head against a stone wall. No one you've contacted will help resolve your problem, despite repeated attempts.

Complaint bureaus and consumer services operate mainly for victims who have done the work and run into that wall. Now is the time to take your documentation and seek the help of a third party. But don't expect an outside agency to help you until you've done everything reasonable to help yourself.

Consumer Protection from the U.S. Government

The U.S. Department of Transportation (USDOT) maintains an Aviation Consumer Protection and Enforcement Division . Within it, you can file complaints about safety and security, airline service, as well as disability and discrimination concerns. Outside the U.S., many other countries maintain similar operations that will vary in name but operate under the umbrella of consumer protection.

Discrimination and safety issues will get a lot more attention here than poor service, but the government keeps tabs on complaints, and it never hurts to let the offending company know that, if necessary, you're prepared to notify the appropriate consumer agency.

Note that there are procedures for airline ticket refunds and baggage issues .

Small Claims Court

The USDOT offers an outline of steps that might be required if you need to go to small claims court.

These courts are operated by state and local governments. As the name implies, this is recommended only for relatively small claims. In these situations, you are your own attorney. Unless you're trained in the law, don't go into this kind of court if the outcome is crucial.

Learn from the Bad Experiences of Other Travelers

Unfortunately, some airlines and travel companies have recurring problems with consumers. Consult their track records before you consider doing business again.

This holds true for all transactions, but especially larger expenditures necessary for bigger trips. Consult the Better Business Bureau or respected studies of consumer satisfaction: J.D. Power and Associates issues annual ratings for hotels and airlines; The American Customer Satisfaction Index compiled at the University of Michigan provides quarterly report cards.

Don't be Discouraged

When wrapped in red tape, it's easy to feel isolated.

Don't allow yourself to be worn down or discouraged. Remember that your perseverance might help someone else avoid a similar problem.

Of greatest importance, however, is the need to pay as little as possible in time and money for your travel. If you think someone has wasted your resources, call them on it.

More resources:

Airline Escape Clauses

Air Travel Resources

Yapta: Refunds for Overpaying on Airfares

What to Do When Your Flight Is Diverted

Flight Insurance That Protects Against Delays and Cancellations

The 14 Best Backpack Brands of 2024

How to Request a Wheelchair or Cart at the Airport

Paper vs. Electronic Plane Tickets

Loss of Use Car Rental Insurance

8 Air Travel Rights You Didn’t Know You Have

Budget Airline Baggage Fees

Saving Money on Your Summer Vacation

Getting Around Madrid: Guide to Public Transportation

Bad Airline Experience? These Companies Can Help

Getting Around Paris: Guide to Public Transportation

What Are Your Rights If Your Flight Is Canceled?

Tips for Being a Smart Universal Studios Hollywood Visitor

Airline-by-Airline Guide to Seatbelt Length

How to Cancel Your Honeymoon or Vacation

Grievance Officer

Grievance Officer at MakeMyTrip

No Grievance Officer appointed by MakeMyTrip.com. 

Contact Us information provided at  https://www.makemytrip.com/support/contact-us.php , which requires a ticket to be generated after logging in, in case of any complaint.

MakeMyTrip.com Management information provided at: https://www.makemytrip.com/about-us/management_list_view.php

April 2, 2022 at 3:23 pm

Pls refund my amount.

Koela Roy 9830304062

mmt_logo Refund Status Booking ID: NF2L6TBW1ZONS3DW3298 Dear Partha, Greetings from MakeMyTrip! We have an update for your booking NF2L6TBW1ZONS3DW3298 Your booking is cancelled as per the information received from the airline. Cancelled: Kolkata-Bagdogra: Partha We have therefore initiated a refund of ₹ 2,436 to your Wallet . The refund processed in your Wallet reflects instantly in the form of MyCash. If you would like us to transfer the refund from your Wallet to Bank Account/Credit Card/Original Paymode, please select ‘Transfer MyCash to Bank Account/Credit Card/Original Paymode’ in your Wallet section.

View refund tracker and timeline by clicking here. Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

April 11, 2022 at 3:14 pm

Dear Sir/Madam

This has reference to the Company Air ticket booked through your website wherein GST Invoice for Makemy Trip Service Fees not received by us. The Details as under for your reference.

Name of the Company : SNV Aviation Private Ltd GST No. of the Company : 27ABECS9580P1ZC

Transaction Date Amount 07-02-2022 12,869.00 25-02-2022 11,120.00 25-02-2022 44,818.00 03-03-2022 15,086.00 07-03-2022 27,550.00 12-03-2022 13,062.00 12-03-2022 14,048.00 14-03-2022 22,848.00 15-03-2022 14,742.00 21-03-2022 6,088.00

Kindly provide the GST Tax Invoice for the above transactions for claiming the GST Credit.

Thanks, and regards

Suresh Kotian Assistant Manager, Finance | Akasa Air Urmi Estate, Tower A, 12th Floor, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013 +91 8767639930 | akasaair.com

April 27, 2022 at 11:50 am

Helo iam arun s iam booking train ticket and wrong name in entry no more customer support your make my trip I want change my name please immediately action please

April 27, 2022 at 1:55 pm

I booked an outstation cab from Gurgaon to Bareilly, and the price showed Rs4100. We followed the same route, and when the trip ends, driver showed that we travelled 25kms extra. when we questioned hum, he said that maps never show the correct route, not covers the highways etc(which is pathetic explanation) and charged us RS375 extra.

Please look into it.

May 24, 2022 at 5:20 pm

My flight was cancelled by Airlines Indigo and Indigo has refunded full amount to MakeMyTrip MM. But MMT has not yet refunded to me and the details are as below. 6E 7231 PNR no. CRFGNK Bengaluru to Rajahmundry Dated 11.05.2022 Cancelled the flight by Indigo due to Cyclone

Please refund my full amount

Thanks & the best regards, Dr Mopidevi Venkatewara Rao 9660600177 [email protected]

May 24, 2022 at 5:21 pm

Thanks & the best regards, Dr Mopidevi Venkatewara Rao

September 14, 2023 at 3:35 pm

My flight was cancelled by Airlines GoFirst and have requested for refund . But MMT has not yet refunded to me and the details are as below. G8-172 and G8-205 PNR no. WY5JSZ Pune to Leh Dated 01/08/2023 Cancelled the flight Airline Please refund my full amount

Thanks & the best regards, Vijay Patil

[email protected]

September 14, 2023 at 11:45 pm

I was trying to book a holiday package to Andaman through Makemytrip customer care for which the agent gave me a quote of 1.26 lakhs which had my preferred hotels with all the required sightseeings, cab transfers and ferries along with a Photoshoot at havelock. I requested the photoshoot activity to be removed and also to offer some discounts post which she called me saying she would be able to offer the package at 1.07 lakhs if I make the payment immediately as some offer is going on in MMT. Agreed that my mistake was I only checked the activities where photoshoot was removed and rest all was fine including transfers and I made the payment and dint realise that she simply removed the ferries in the name of discount. Post realisation, I kept calling the agent and she stopped picking up the call I feel cheated and harassed. I raised it with customer care even through Twitter but even there the customer care is unresponsive. It has been 4 days that I have raised it in Twitter but they keep asking to wait for resolution even without knowing the problem. Can someone assist me. I want the ferries to be added to my package and without spending a single penny as it’s their fault.

September 18, 2023 at 12:38 am

Dear Sir/Madam,

I have not received the refund of my unsuccessful booking, Booking I’d – NH77111278229558.

It’s very disheartening and painful as you have passed your refund timeline and yet I have not received my amount.

Also no body from your company look after it after various telephonic communications and email to your office.

Please refund my amount earliest otherwise I will put a legal action against your company and complaint this pathetic service of your to ministry of tourism or other related government administrative sites.

Urgently reply me.

Date of transaction- 26/08/2023 Amount – 8664/- RRN – 6930184861166730006096

Prathu Sharma Mb 9458090990

October 18, 2023 at 5:27 pm

Dear Sir/Madam I have not received the refund of my unsuccessful booking, the bus timing was 11.59pm night on 30th September 2023 the bus got technical issue and did not came on time it came at 4am in morning on 1 October 2023 Booking Id – NU710071061983752 It’s very disheartening and painful as you have passed your refund timeline and yet I have not received my amount Also no body from your company look after it after various telephonic communications. Please refund my amount earliest

Urgently reply me or call me at number provided Date of transaction- 30/09/2023 Amount- 3154/- Booking Id-NU710071061983752 PNR- A8NENBZY Thanks Sarita Mb no.- 7007869786

October 18, 2023 at 6:21 pm

Hi I have booked a ticket with ID NN7017150174546 I want you to raise claim against this ID as I had a word with Malindo airlines and they are ready to provide me with my refund and they want you to raise claim against it as I am unable to see booking details on my trip account so I request you to proceed asap so that I can resume with my refund

October 19, 2023 at 7:04 pm

I booked chennai-coimbatore return flight (K2UVUH) and paid Rs.12189 in total. But my mother passed away suddenly on 10th, so i had to travel at the earliest abailable flight from london. Hence i have cancelled the above trip. The total refund was only Rs3430 In view of the unfortunate situation of cancellation, i request you kindly that full refund is given. I can email my mother’s death certificate for evidence if you provide me an email ID. I hope you will consider my request. Thanking you in advance Best wishes Badrinath

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Notify me of new posts by email.

Suggested companies

Booking.com.

Makemytrip   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 1.5.

Most relevant

I tried to book a ticket today with MakeMyTrip after I sae the advertised price on Skyscanner. I clicked through and the price increased slightly. I said, okay I can pay that. Then, I fill in all my information and the price increased again!! Then, I try to check out and they add a "convenience fee"... What the !!! Do you think that customers are stupid?! I'm going to boycott you to all of my fellow travellers!

Date of experience : April 30, 2024

Fraud and Chor Company Makemytrip

I wish there was a minus ratings possible for this fraud company. Guys, never use Makemytrip. It is a chor fraud business. It does not believe in honouring it's commitments to its customers. I had booked a room under the MMT Value Stay wherein they offered full money back if the rooms aren't clean. Inspire of sharing the photos of the third class rooms, Makemytrip refuses to honour it's commitment of refunding the full booking amount.

Date of experience : April 27, 2024

Singapore trip refund

Had booked my Singapore tickets using Make my trip. vistara airlines PNR number- VZPRDV. But due to a medical emergency had to cancel the trip. We called the airlines and cancelled the tickets directly after submitting the medical report from the hospital. Vistara canceled the tickets promptly and asked us to get in touch with make my trip to get the refund. I have been chasing make my trip since that day and all they keep on telling me is Vistara has not refunded them which I do not believe is the case. Inspite of going through a medical emergency in the family, make my trip is really increasing my trouble. Stay away from such companies who spend millions on advertisements but fail to deliver. Their customer service Representative Sayan is the worst to deal with.

Date of experience : April 28, 2024

MMT PROVIDES WORST CUSTOMER SERVICE

MMT PROVIDES WORST CUSTOMER SERVICE. I CANCELLED ONE HOTEL BOOKING DUE TO MEDICAL REASON AND CONTACTED CUSTOMER CARE IMMEDIATELY. ONE GENTLEMAN VIVEK WORKING ON THE ISSUE AND ASSURED FOR REFUND . NO REFUND ISSUED TILL DATE NOR ANY COMMUNICATION TO ME. DONT BELIEVE THEIR CUSTOMER CARE SERVICE OF MMT IS IN DECLINING MODE

Date of experience : April 24, 2024

- We were referred from the SkyScanner…

- We were referred from the SkyScanner portal, however we cancelled our booking from the UK to Morocco through their website because: 1) They ask too many questions on their booking forms, which no airline would ask. 2) Sudan is not on their nationality list (why are you asking then?) 3) The unsubscribe option in your email newsletters does not work.

Date of experience : April 23, 2024

Very worst team ever

Very worst team ever, no proper customer support no idea about services what they having. 1 email reply for all the queries no more responds after it. I lost money for family tickets during dubai flood issue time. Very disappointed, am looking for zero star unfortunately it was not der. I thought its only my issue, after seeing the review i realized its fraud team.

Date of experience : April 18, 2024

really poor the company cones people

really poor the company cones people - never use, they sold me train ticket with trip guarantee and the ticket did not got confirm so i went in Make my trip to buy flight ticket which i had to pay the double as it was travelling last minute and could not use the insurance they given for the train ticket. complete scam they now refusing the refund that 3000 RS. for such a small amount they are playing tricks stay away their are lot of better option to book tickets use those

Date of experience : April 21, 2024

Third class service.

Third class service. Humne 2 rooms book kiye the money transfer hote hi 1 room kr diya..paise bhi jyada le liye aur 5 persons ke liye 1 room kr diya..very bad experience 😡😡😡😡👎👎👎👎👎👎

Thieves, Scammers, AVOID AT ALL COSTS!!

Thieves! Do not book with the company, they are scammers. I booked my flight from Bali to Labuan Bajo, as short domestic flight… never received any confirmation email, just a text message. The text had a link in it to go to the app and manage booking. When trying to log into the app, it sends one time passcode… the one time passcode is invalid. Unable to log in. Called customer support, line does not connect. Emailed the address provided in the text message. No reply. As a result I have had to rebook less than 24 hours before my trip and pay quadruple the price! I doubt I will get my money back from these absolute crooks. Book with someone else!!

Date of experience : April 25, 2024

Make my trip steals money

I would like to specifically mention 3 horrible customer service agents, make my trip is truly dissapointing and esentially steal money from people by giving you reward points youre stuck with and charging your card for those points. In particular supervisor Mr Tanmay has easily been the most rude person to speak to and acknowledges their mistake and does nothing for it. Along with taking over 24 hours just to follow up.

Very poor customer survice

Very poor customer survice, i will not recommamd to anyone makemy trip, No trasprancy, Mr Kuldeep ( Tour Manager) and Ms. Vidya ( Who has booked our packge) both are was not supportive and good for nathing specially that Mr. Kuldeep he is totally useless and non corporative. Our flught got cancelled two times..no baby has informed and reschedule our flight.Very Disaapointing

Date of experience : April 03, 2024

Made a hotel guesthouse booking for Dharamkot. Got to the Guesthouse and the manager advised me the booking did not exist. Contacteed the company via whatsapp and email no response. Complete scam. Where did my money go?

Date of experience : March 27, 2024

Make my trip ppls doing fraud

Make my trip ppls doing fraud. They are not have any concern about the customer. We told to provide us 4 star hotel bt they given us local chapri hotel. And the hotel is in a narrow gully. It’s a Malaysia’s poor hotel. Which is have no bathroom carpet. Not have a propper window screen. Etc. We are very disappointed. And MMT booking flight tickets which arriving in early morning. Bt the hotel check in time was 3 pm. And the customer was sit half a day in lobby.

Date of experience : April 11, 2024

Five star service from makemytrip

We planned our 5 days trip for my elderly parents to banglore/coorg & mysore. Our travel agent priyanka loyal was helpful from the beginning to smooth our experience as this was our first time booking. Priyank kept me guided throughout payment process & informed about driver detail near the time

Date of experience : January 17, 2024

Never use them

If I could give these liars 0 on the ratings I would. Organized a 3 way conversation on Friday between Emirates, MakeMyTrip and myself where Emirates confirmed they could make a ticketing change. 4 calls later and absolutely zero action from Makemytrip. Also to be informed that a further 24 hours minimum would be needed to make necessary changes. I’ve spent Hundreds chf calling and being placed on hold only to be hung up on. Problem never resolved ending with me loosing all money

Date of experience : April 05, 2024

Reliable long distance taxi booking app.

I booked 2 long distance taxi rides (300km+) at short notice with MMT through the MMT app after Booking.com screwed up. On both occasions, the cabs were clean with functioning seat belts in front & rear. The drivers were courteous and not wreckless. They arrived well before the allotted pick up time and contacted me directly to confirm pick up details ensuring that we were not left hanging. They stoped for refreshments and toilet stops without having to be asked. The fares were reasonable and I could pay with a UK credit card via the app. The app is user friendly and pricing is transparent. MMT is now my go to app for long distance taxi bookings in India.

Date of experience : January 27, 2024

DO NOT book anything with this company

DO NOT book anything with this company. I booked return flights and wants to make a change to dates and received absolutely ZERO communication from their customer service. The phone numbers do not work, and there is absolutely no email to communicate with them. Horrific experience and will never ever book anything with them again.

Date of experience : April 16, 2024

It would be zero rating1

It would be zero rating, if I had a choice. After booking a ticket for my family, I requested for a date change owing to my daughter’s exam, paid the extra charges for date change + fare difference + MMT charges. A few minutes later, a mail comes: “prices have changed; please pay more”. Paid. Next day, another email comes: “prices have changed again; please pay more”. I contest. Then MMT goes silent. No updated ticket received; no responses to my emails except auto acknowledgments; no concern towards the anxiety. Total silence. The requested new date of travel (preponed from the original) arrives. Then the call comes: “your tickets were not changed”.

Date of experience : April 08, 2024

Very poor and misguide service while…

Very poor and misguided service while booking hotel on make my trip....Bad experience to me as while hotel booking on Mmt, Artificial intelligence directly booked my third class hotel with zero refund if cancelled. Boycott MMT....spread the awareness among customers and travellers.

Date of experience : March 30, 2024

Mixed experience

I pre booked a taxi in Kerala. The customer service WhatsApp chat was very unhelpful when I had a problem. They told me to use the website to modify my booking but when I was unable to do it through this, I responded again on WhatsApp and they ignored me (despite being online). When I arrived at the station to get my taxi, somebody called me but spoke no English at all. I couldn’t even be sure it was my driver. It took 45 minutes for me to find the driver because we were unable to communicate. The only saving grace was that when I was finally able to speak to customer service on the phone, they spoke good English and managed to help me find the driver by translating on the phone. I have given 3 stars for this reason, and because eventually I did reach my destination. However, I would probably not use this service again or recommend it as it was a stressful experience.

Date of experience : March 05, 2024

• Submit a Complaint

MakeMyTrip India Complaints & Reviews

File a complaint to makemytrip india.

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick effective and absolutely free!

MakeMyTrip India Phone Numbers

Makemytrip india website, makemytrip india head office address.

Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon Gurgaon District Haryana India 122016

Complaints recently resolved by MakeMyTrip India customer care

Most useful MakeMyTrip India reviews

Featured makemytrip india consumer stories, makemytrip india reviews & complaints (8076).

• Most Helpful
• Most Popular
• Contains Photos or Videos

Amount deducted but ticket not booked

Post your comment.

Flight refund alteration

Deletion of review already posted, no customer support nor email id change, kashmir trip package sold with mis leading information - arun khanna 9810203519, mmt trip guarantee, refund about travel, please delete the review i made, horrible customer service experience, booking id: nh25066309436278 | deceptive practices by mmt, airlines negligence to passenger, i'm complaining about the refund that has not returned to me yet, regarding cancellation charges, makemytrip price lock feature is a fraud and makemytrip should compensate customers who are fooled, cancelled my flight booking without any consent, unable to redeem voucher as committed by make mytrip, company unnecessarily delaying refund for over 30 days for flight which they have cancelled by mistake, refund promised but not given and no proper response on the issue. on top of that the case is closed by them., refund unreceived till 08/01/2024, refund tax amount, makemytrip india related businesses.

An official website of the United States government Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

Watch CBS News

New airline rules will make it easier to get refunds for canceled flights. Here's what to know.

By Megan Cerullo

Edited By Aimee Picchi

Updated on: April 25, 2024 / 12:56 PM EDT / CBS News

New consumer protection rules will soon entitle airline passengers to automatic refunds when flights are canceled or significantly delayed, while also requiring airlines to reveal  junk fees  upfront.

In total, the new rules could save travelers $500 million annually, Department of Transportation Secretary Pete Buttigieg said Wednesday, describing the regulations as "the biggest expansion of passenger rights in the department's history."

They take aim at some of the most common complaints against airlines, such as delays and difficulties getting refunds. Airlines will also have to disclose all possible fees, such as added costs for seat selection, when advertising a fare.

The regulations are likely to effect in October, officials said. Here's what to know about the new rules and what they mean for you.

You'll get an automatic refund for delayed or canceled flights

The first rule mandates that airlines promptly refund customers when flights are meaningfully disrupted or delayed. Airlines will have to refund customers the full ticket prices, including airline-imposed fees, as well as government taxes and fees.

In theory, passengers are already entitled to such refunds, but in practice airlines don't always provide them, Buttigieg noted. He said the new rule benefits infrequent fliers in particular, who may be less familiar with their rights. 

This rule will save customers the hassle of dealing with a chatbot or completing a cumbersome claims process to receive refunds they're entitled to anyway when flights don't take off as scheduled.

Airlines often offer customers compensation in the form of vouchers or miles with values that are less than the flight's original cost. And passengers often must engage with customer service agents or chatbots to secure refunds, which can lead them to give up on the process altogether, according to Buttigieg.

How long of a delay will qualify for a refund? 

The new rule defines what constitutes a "significantly changed" flight: a delay of at least three hours for a domestic flight, and at least six hours for an international flight. That was previously left to the discretion of the airline. 

The rule says passengers will get automatic refunds in those cases as long as they don't accept alternative transportation or travel credits offered by the airline.  

Passengers will also be entitled to refunds for other significant flight changes, according to the Department of Transportation. 

These changes include flights whose departure or arrival airports change, that add connections or downgrade passengers to a different level of service. If a flight requires a passenger with a disability to make a connection at an airport or on a flight that is less accommodating, that also qualifies for a refund.

How long will it take to get a refund?

Airlines will have seven days to automatically refund passengers who purchased their tickets with a credit card, and 20 calendar days for other payment methods, the Transportation Department said.

"No more defaulting to vouchers or credits when consumers may not even realize they're entitled to cash," Buttigieg said. 

Can I get a refund for delayed bags? 

Yes, checked bag delays are also covered. 

When bags aren't delivered within 12 hours of a domestic flight's arrival at its gate, passengers will get a refund for their checked bag fee.   On international flights, bags that don't arrive within 15 to 30 hours, depending on a flight's length, are covered by the rule. 

What other refunds will be available? 

Airlines must also refund the costs of services customers paid for but then didn't receive on the flight, such as wifi, seat selection or in-flight entertainment, the Transportation Department said.

For instance, if passengers buy wifi access but it doesn't work properly, they are entitled to a refund for the service.

What is happening with surprise fees? 

Transportation officials also announced a second rule on Wednesday that targets "junk" or surprise fees, which are charges that aren't typically disclosed to a consumer ahead of purchase. 

Under the rule, airlines must disclose all fees the first time that airfare is advertised on an airline's site. Hyperlinks don't count, according to the agency.

The rule is designed to protect consumers against confusion caused by "drip pricing"  by requiring airlines to disclose how much these additional fees will cost up front. That includes amounts airlines charge consumers to check bags, carry on bags, select seats, and change or cancel flights.

The rule is designed to help make it easier for passengers to estimate the full cost of flying so they can make an informed purchase.

Are seats guaranteed if I buy a ticket?

Under the second rule, airlines will also have to make clear to customers that if they buy a ticket, they're guaranteed a seat — even if they don't fork over additional money to choose where on the plane that seat is located. 

How will I know I'm seeing the actual flight price?

The second rule also bars airlines from advertising artificially low prices that don't factor in mandatory fees. 

The Transportation Department said this will end "discount bait-and-switch tactics" that dangle deceptive discounts to convince travelers to buy tickets.

What do airlines say about the new rules?

Airlines for America, a trade group for large U.S. carriers, noted that refund complaints to the Transportation Department have fallen sharply since mid-2020. 

A spokesperson for the group said airlines "offer a range of options — including fully refundable fares — to increase accessibility to air travel and to help customers make ticket selections that best fit their needs."

The group said the 11 largest U.S. airlines issued $43 billion in customer refunds from 2020 through 2023.

While Buttigieg said airlines aren't "enthusiastic" about being held to a higher standard, he believes the new rules will build passenger confidence in companies and ultimately benefit the industry as a whole.

Buttigieg also said he hopes the new rules will push carriers to improve the consumer experience. For example, if an airline knows it will automatically owe customers refunds for canceled flights, it might invest more in precise scheduling, and ultimately reduce the number of cancellations overall. 

—With reporting by the Associated Press.

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.

More from CBS News

Clear, a new TSA PreCheck enrollment provider, is now at these airports

Walmart is launching an upscale store brand. Here what it's selling.

Can you get a reverse mortgage if you're younger than 62?

New NASA images show iconic Horsehead Nebula in unprecedented detail

The longest, strangest trip: Some psychedelic drug users are stuck with unwelcome highs

A rare condition called hallucinogen persisting perception disorder has puzzled researchers and raised alarms as psychedelics go mainstream..

• Show more sharing options
• Copy Link URL Copied!

A.J. took two small hits off a cannabis vape pen, a common ritual with his morning coffee. Moments after exhaling, a transfigured, kaleidoscopic version of the world emerged before his eyes.

“Some colors are seeping into the other colors,” the 30-year-old said, gesturing across his art-filled living room in Yorba Linda. “In that Persian tapestry on the wall, the flowers are flowing like the wind, back and forth, and the centerpieces of the horses and other animals, they’re stagnant still but I can feel them kind of moving, almost like a gallop.”

A.J. — who requested anonymity to discuss his drug use and medical history — was on no other mind-altering substances beyond the caffeine in his mug. The fantastical visions, which he’s come to expect and in some ways even enjoy, were a lingering effect of past drug use. They’re a manifestation of a rare condition called hallucinogen persisting perception disorder, or HPPD, which has puzzled psychiatrists and researchers and raised alarms as psychedelic drugs have become more mainstream for both therapeutic and recreational use.

LSD and other hallucinogens have long been said to cause flashbacks for some heavy users, but HPPD is a unique phenomenon. It’s a lasting condition defined by a range of symptoms straight out of the “Electric Kool-Aid Acid Test.”

Psychiatrists, researchers and more than a dozen people with HPPD said in interviews that the mysterious and beguiling condition may be more common than currently known.

Some who suffer from HPPD develop the disorder after years of using hallucinogenic drugs such as LSD and psilocybin mushrooms. For others, just a single psychedelic experience can bring on its lasting effects. In a smaller number of cases, it has been triggered by MDMA and even cannabis alone.

Some with the condition live for years with frequent or near-constant visual aberrations. Others experience mild symptoms that pass after a few months. Many develop serious psychological and mental conditions, including anxiety, depression and dissociation from reality.

At its most severe, HPPD can destroy people’s lives or impair their basic faculties. Some lose jobs or fail out of school. A.J.’s visual perception was so affected that he had to relearn how to write and drive.

Many professionals who treat people with HPPD say they don’t want to discourage safe and informed use of psychedelics. But they warn that the condition can be life-changing, and that people should know the risk before dabbling in hallucinogens. Like any drug, doctors say, these powerful substances have side effects; for some, those effects don’t subside, and they are left to live for months or years with HPPD.

“Informed consent would mean full awareness of the risks, and I don’t think that’s happening right now,” said Sara Ouimette, a licensed psychotherapist in Oakland who has treated more than 20 people with the condition. “We’re only going to see more cases, unfortunately, as people are doing psychedelics like the Wild West.”

‘The brain-mind interface’

A former Harvard Medical School psychiatry professor and one of the world’s leading authorities on HPPD, Dr. Steven Locke, described the condition as “really at the brain-mind interface.”

Like the brain itself, much about the disorder remains a mystery.

The first description in a mainstream medical journal of the phenomenon was published more than 65 years ago, Locke said, and since then there have been sporadic news reports and psychological studies. It was first included as a diagnosis in the Diagnostic and Statistical Manual of Mental Disorders, or DSM, more than 30 years ago — yet many psychiatrists and other clinicians still have no idea the disorder exists.

After Dr. Henry Abraham, considered the grandfather of HPPD research, retired in 2017, Locke took on many of his patients. Since then, Locke has developed a general working theory of what causes HPPD and how it works.

“Long after the drug has left the body, there’s nevertheless a persistence of abnormal activity in the brain,” he said. Exposure to psychedelics such as LSD and psilocybin is believed to be able to alter parts of the brain, he said.

On Sunday, one of Locke’s colleagues will present the findings of a recently completed survey titled “Hallucinogen Persisting Perception Disorder (HPPD): When the Trip Doesn’t End” at the annual conference of the American Psychiatric Assn. in New York.

Locke and other researchers from Harvard, Columbia and Johns Hopkins universities and the New York State Psychiatric Institute conducted an online survey of more than 650 people who self-identified as having experienced HPPD symptoms. The results present one of the most complete pictures to date of the scope of the perplexing condition and efforts to treat it.

Nearly half of the respondents reported taking multiple “precipitating drugs,” about one-fifth said they took only LSD, roughly 13% took only psilocybin mushrooms, and 5.5% listed only cannabis. The average age of the survey’s respondents was 28, and more than 8 in 10 identified themselves as white — about the same proportion as were male.

There appears to be a correlation with previous mental health diagnoses. More than half of the survey’s respondents reported that they had previously struggled with anxiety, panic attacks, depression, post-traumatic stress disorder and other conditions.

What’s baffling is that some people can develop permanent-trip symptoms after using drugs only a few times, while others emerge from years of frequently dosing on LSD and mushrooms with no lingering issues.

Studies have found that 2% to 4% of people who experiment with psychedelics will develop HPPD, and many of them will have short-lived or mild cases. Some clinicians put the proportion far lower, though others caution that there probably is a significant undiagnosed population.

Some experts believe a bad drug trip can inflict severe trauma that leaves people with a condition akin to PTSD. Dr. Wesley Ryan, who has treated about a dozen people with HPPD at his psychiatric practice in Marina del Rey, said such patients often experience depersonalization and derealization. They feel like they are witnessing their own life from the outside or that nothing is real.

“Maybe the wires get crossed in a way that they shouldn’t have, and that’s why they get these persistent visual hallucinations,” Ryan said.

Experts say a person’s mindset and the setting in which they take hallucinogens are key to avoiding negative experiences. Being with trusted people in a safe, comfortable location can go a long way toward avoiding a bad trip that could potentially trigger the onset of HPPD.

Many who develop symptoms experienced trauma as children, said Carol Gilson, a Texas-based psychotherapist and licensed clinical social worker supervisor who has treated about two dozen patients with the disorder.

In psychedelic therapy, the drugs are used to help people unlock feelings and work through past trauma. But in non-therapeutic environments, Gilson said, there’s a risk the experience “might amplify a past traumatic experience or your greatest fear.”

The psychotherapist Ouimette agreed, adding, “If they’ve had that childhood trauma, as opposed to being healing, it can kind of get stuck.”

When trauma resurfaces during a psychedelic experience, Gilson said, the result for some is “the fight or flight system gets activated and it doesn’t get turned off.”

The detrimental effects can last decades.

“I have quite a few patients who’ve had their symptoms for 10 years or more,” Locke said. “Those people have a fair amount of regret because they feel that they’ve broken their brains.”

‘Everything’s melting, everything’s morphing’

Adonai Vargas was 14 years old when he first developed HPPD. He was already an experienced hallucinogen user who had experimented with the powerful compound DMT and says he was taking LSD once a week “like a dumb teenager.”

Now he’s 21 years old and entirely sober, save for the benzodiazepines he takes for limited relief when he can’t handle his ceaseless symptoms.

He used to enjoy books but hasn’t been able to read anything longer than a few pages since the symptoms began. He often uses voice to text on his phone because his perception of words and letters is so scrambled.

“I’m still seeing visuals all the time, constantly,” he said last month during a phone interview from Miami. “It’s like you took three tabs of acid, straight up. Everything’s melting, everything’s morphing, geometric patterns everywhere, everything breaking and cutting and splitting…. It never stops from when I wake up to when I go to bed.”

Vargas’ case is extreme, but researchers and clinicians who treat patients with the condition say he’s not unique.

For Vargas, it all began with what he termed “a nightmare experience with a bad trip.” As a 14-year-old in his room in his childhood home in Albuquerque, he took two tabs of what he described as “really strong acid” that he bought off the dark web.

“Out of nowhere, I got sent to a hellish dimension I don’t how to explain in words,” he said. “Time didn’t exist, infinite torture, chainsaws ripping through my body, thousands of my worst fears I didn’t know I had were happening to me.”

Vargas called out for his mother, who found him in a delusional state and called the police. He blacked out and was taken to a hospital for psychiatric evaluation and treatment.

Since then, he’s struggled to find anyone who knows anything about HPPD. Sometimes, he thought doctors’ efforts did more harm than good, such as when he was prescribed antipsychotics and antidepressants that seemed to exacerbate his symptoms.

The lack of awareness and understanding among medical professionals is a common complaint of those who suffer from HPPD. With research into the condition still in its infancy, the internet has filled a void for those seeking help.

Vargas said he found support and solidarity last month on the HPPD subreddit when his symptoms were at their worst. Dozens of commenters shared their own stories of overcoming the condition and offered resources and treatment recommendations, such as meditating or medicating with antidepressants or vitamins.

He found the responses heartening and is now seeking a way to either eliminate his symptoms or learn to live with them. He’s since begun meditating and plans to see a new psychiatrist soon.

It can be a long journey back to the unaltered world, and some never make it. But an HPPD diagnosis does not necessarily mean being doomed to suffer from the disorder’s most disorienting and debilitating effects.

‘Doctors need to know this is a thing’

Will Higgins sat looking out at the Santa Rosa Mountains beyond his backyard in La Quinta as heavy gusts blew cushions off furniture and covered everything in a layer of fine sand. He first developed HPPD in 2013, he said, three days after he took what he was told was LSD but now believes was a different, more dangerous synthetic hallucinogen.

“Who I was disappeared overnight. There’s a core of me that obviously was still there, but it just blew me away like that wind,” the 33-year-old said. “I had to rebuild myself. It took a long time.”

Higgins was days away from starting classes at a new college, where he had recently transferred to study ceramics, but the initial symptoms were overwhelming. Initially, he said, he suffered “near-constant panic attacks” and saw “wavy gasoline colors” from the moment he woke up. He felt like his IQ had plummeted and he was rendered almost incapable of reading and writing. Everything around him, he said, “was growing and shrinking … like ‘Alice in Wonderland.’”

For two years, he had no idea that his condition had a name. But over time, Higgins said, he discovered that living cleanly and spending time in nature reduced the negative effects. He also found relief from two medications, a mood stabilizer called Lamictal and an anticonvulsant called Keppra. Today, he no longer experiences much in the way of HPPD-induced visual effects.

More than 90% of the people who responded to Locke’s online survey reported that they had taken medication or supplements or undergone other mental heath treatment for their HPPD symptoms. Benzodiazepines such as Xanax showed the highest success rate, with 58% of those who took them reporting that their symptoms improved. Antidepressants, meanwhile, had a positive impact on only 11% of respondents’ symptoms, while a third of those who took them said their symptoms worsened.

A few HPPD sufferers who spoke with The Times said they have tried taking more psychedelics in pursuit of a way back to their pre-trip existence. Gilson, the Texas psychotherapist, said the visual changes she experienced after experimenting with hallucinogens in high school “mostly resolved themselves” after she completed psychedelic therapy years later. They haven’t gone away entirely, but she considers the low-grade lingering effects “a gift.”

“I’m looking at a tree in my backyard right now, and the way the sun is shining, some leaves sparkle while others are in the shade,” she said, describing a “kaleidoscopic” effect. “I don’t see it as something that’s scary or anything wrong. It’s just a moment of the door of perception being opened.”

Nearly half of the respondents to Locke’s survey who tried yoga, meditation, neuro-feedback and other nonmedical treatments reported that they were helpful. For many, simply coming to terms with its negative effects can be an effective way to reduce them.

Samuel Smith, 21, said he already suffered from depression and anxiety before he developed HPPD after a single time ingesting a relatively moderate dose of about two grams of psilocybin mushrooms. Now, he takes an anti-seizure drug called Lamotrigine each day, which he said has “dumbed down the visuals a lot, and it got rid of the geometric patterns and colors and stuff when I closed my eyes.”

He initially experienced crushing anxiety over the condition, but ultimately found that limiting the attention he dedicated to its worst effects helped bring them under control.

“You’ve got to learn to ignore it and live with it,” the Henderson, Nev., resident said. “As someone who had it pretty bad, I was able to get over it, and once you get over it, that helps with reducing the visuals.”

Higgins now dedicates much of his time to research and helping people with the condition better understand the diagnosis and how to treat it.

“This disorder has stigma and shame attached to it. People often dismiss people with HPPD as druggies,” he said. “We deserve the same amount of caring and attention as people with any serious life-altering condition. … For that to happen, doctors need to know this is a thing.”

More to Read

11% of high school seniors report using delta-8 THC, advertised as ‘legal’ form of cannabis

March 13, 2024

Does adding scents to a symphony make sense? Scriabin and synesthesia in San Francisco

March 6, 2024

Op-Comic: Ketamine had a reputation as a party drug. Could it help my depression?

Feb. 11, 2024

Subscriber Exclusive Alert

If you're an L.A. Times subscriber, you can sign up to get alerts about early or entirely exclusive content.

You may occasionally receive promotional content from the Los Angeles Times.

Connor Sheets is an investigative and enterprise reporter at the Los Angeles Times.

More From the Los Angeles Times

With furry costumes, water jugs and tambourines, this tiny California college became a Gaza flashpoint

April 30, 2024

Bail possible for accused white supremacist leader after ruling by O.C. federal judge

Delaine Eastin, pioneering California politician, dies at 76

More than 50 are injured when L.A. Metro train, bus collide outside Exposition Park

• SUGGESTED TOPICS
• The Magazine
• Newsletters
• Managing Yourself
• Managing Teams
• Work-life Balance
• The Big Idea
• Data & Visuals
• Reading Lists
• Case Selections
• HBR Learning
• Topic Feeds
• Account Settings
• Email Preferences

Navigate Your Career Path Like the Road Trip of a Lifetime

• Carole-Ann Penney

Leave space for spontaneous detours and exploration.

Over the past few years, the way we work has changed. Recent data show that working in a single company, or staying confined to a single job title, for several years is becoming rarer. Not everyone’s career paths will be traditional and resemble a climb up a mountain. And that’s okay. We need a new way to approach our careers, one that allows us to be nimble and resilient. Why not  approach your paths like the road trip of a lifetime — to build an intentional career path that is unique, enjoyable, and adaptive to change.

• Get in the driver’s seat. You don’t have to be confined to a predetermined path and you don’t have to stay on a single track — you can curate a portfolio of experiences. You can embark on a diverse and adventurous journey filled with discovery.
• Know that the plan is iterative. When you set off on a road trip, you don’t plug your ultimate destination into the GPS and drive there as quickly and directly as possible. You ask yourself some key questions about what you want to experience along the journey: What kinds of places do I want to visit? What do I want to see and experience? When you embark on your career, know that it is okay to make detours.
• Be open to unexpected opportunities and load up your trunk. On a  road trip, change is expected — that’s what makes it a rich adventure. Approach your career path with openness to unforeseen possibilities and seize them. You can even loop back to revisit somewhere you’ve been before with fresh eyes and new experience under your belt. As you explore, practice articulating the connections between where you’ve been and where you’re going. You should learn how to transfer your unique skills to each new role, as they can make you an asset in new spaces.

Gloria, a client of mine, thought her career path would be traditional and resemble a climb up a mountain. She aimed to follow the steps to success: First, she would choose a mountain by picking a field of work. Then, she would put in her time and build specialized skills. Next, she would shoot for the summit. She’d always been told that when you’re aiming to grow, there’s no room for stagnation or complacency, only linear advancement.

• Carole-Ann Penney is a coach and trainer who helps mission-driven leaders navigate their careers with purpose and resilience. As the Founder of Penney Leadership  and a facilitator for Harvard Business Publishing’s corporate leadership development programs, Carole Ann guides professionals at all levels to step into their authentic leadership and craft an impactful career path that aligns with who they are.

Partner Center