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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

It is important that we be able to provide timely payments to you for your benefits, and in doing so, are making some changes. Therefore, as of 05/31/2024, you will no longer be able to file your weekly continued claims for payment over the telephone using the automated Interactive Voice Response (IVR) system. You will be able to file your continued claims online at wyui.wyo.gov by logging in and clicking on Continued Claim  >  File Continued Claim .

Wyoming Department of Workforce Services

Cheyenne Workforce Center to host teen job fair on May 8

Apr 30, 2024 | News , Workforce Center & Program Operations

CHEYENNE, WYOMING – The  Cheyenne Workforce Center  is thrilled to announce its upcoming Teen Job Fair, scheduled for May 8, from 2:30 p.m. to 5:00 p.m. The event, open to all high school-age youth, will take place at the Cheyenne Workforce Center located at 5221 Yellowstone Road, in Cheyenne.

With free admission, this event offers teens a valuable opportunity to explore various career prospects, and volunteer opportunities, as well as engage in on-site interviews. Attendees can also enjoy refreshments, participate in exciting door prize giveaways, and avail themselves of valuable resources to kick-start their careers.

“The Cheyenne Workforce Center youth staff is genuinely excited to be a part of this opportunity to bring employers and teenagers together,” says Jennifer Cruz, Youth Case Manager of the Cheyenne Workforce Center. “We’re passionate about helping our community’s youth develop essential work skills and build their employment history. Our goal is to make sure every teenager understands the value of networking and feels confident navigating the job search process with our support and guidance.”

Employers looking to hire motivated high school students are encouraged to participate in this event by hosting on-site interviews and showcasing available positions.

For more information about the Teen Job Fair, please contact Jennifer Cruz at 307-777-3727 or [email protected]. Employers with questions may contact the Business Team at 307-777-3700, or [email protected].

Job Posting: Regulatory Coordinator

Department of Industrial Relations

$6,760.00 - $8,398.00 per Month

Final Filing Date: 3/19/2024

Job Description and Duties

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located at: 1515 Clay Street Oakland, CA 94612 The duties of this position are performed indoors in a cubicle/office equipped with standard or ergonomic office equipment, as appropriate. The position allows for telework and/or hybrid work in accordance with CalHR’s and the DIR’s telework policy and procedures. The position requires the ability for prolonged sitting and to work at a computer for extended periods of time and to move and transport office items in a safe manner. The incumbent may be required to travel.

Minimum Requirements

• STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Department information.

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.

• Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Special Requirements

Application instructions.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

How To Apply

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Desirable Qualifications

Benefit information can be found on the  CalHR  website and the  CalPERS  website .

• Health, dental, and vision benefits

• Paid sick and vacation

• California State holiday pay

• 401 (k) and 457 plans

• Retirement (CalPERS)

• Employee Assistance Program (EAP)

• Public Transit Subsidy

• Close to BART

• Child Care

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

Service - We are committed to responsibly serving the public and value their trust.

Respect - We treat others with dignity, courtesy and consideration.

Quality - We take pride in providing the public with accurate and timely services.

Transparency - We conduct ourselves with openness and accountability in all aspects of our work.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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• Electrostal History and Art Museum

You can spend time exploring the galleries in Electrostal History and Art Museum in Elektrostal. Take in the museums while you're in the area.

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• Orekhovo Zuevsky City Exhibition Hall

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National Travel and Tourism Office

National travel and tourism office (ntto).

In addition to providing statistics, the National Travel and Tourism Office (NTTO) creates a positive climate for growth in travel and tourism by reducing institutional barriers to tourism, administers joint marketing efforts, provides official travel and tourism statistics , and coordinates efforts across federal agencies through the Tourism Policy Council. The Office works to enhance the international competitiveness of the U.S. travel and tourism industry and increase its exports, thereby creating U.S. employment and economic growth. 

What Guides Our Work: The National Travel and Tourism Strategy

The Department of Commerce, on behalf of the federal interagency Tourism Policy Council, is launching the new National Travel and Tourism Strategy (Strategy) to recover and rebuild a U.S. travel and tourism industry that is more inclusive, equitable, sustainable, and resilient, positioning the sector to drive economic development and export revenue. The Strategy seeks to utilize the full efforts of the federal government to promote the United States as a premiere destination that is representative of the breadth and diversity of its communities, and to foster a sector that creates good jobs for more Americans and is a positive force for sustainability.  

2022 National Travel and Tourism Strategy

FACT SHEET: 2022 National Travel and Tourism Strategy

Our Engagement with the Private Sector: Travel and Tourism Advisory Board (TTAB)

The United States Travel and Tourism Advisory Board (TTAB) serves as the advisory body to the Secretary of Commerce on matters relating to the travel and tourism industry in the United States. The Board advises the Secretary on government policies and programs that affect the U.S. travel and tourism industry, offers counsel on current and emerging issues, and provides a forum for discussing and proposing solutions to industry-related problems. Visit the TTAB page

Our Work Fostering Diverse, Inclusive, and Sustainable Tourism:

As is laid out in the National Travel and Tourism Strategy, the U.S. government is working to increase not only the volume, but the value of travel and tourism to the United States. Across all of our work, we are striving to make sure tourism is accessible to communities, diverse across cultures and geographies, and a positive driver for economic growth and environmental protection. 

APEC Project “Assessing the Impact of Rising Sea Levels on Travel and Tourism in APEC Economies” : Our report looks at how rising sea levels and extreme weather events pose an increasing threat to tourism businesses and destinations, and how those businesses can prepare. It also examines best practices for governments and destinations to incorporate climate change into their tourism planning.  Access the Full Report Here.

How We Market the United States: Brand USA

NTTO is the official liaison to  Brand USA for the U.S. federal government. The Corporation for Travel Promotion (Brand USA) has a multi-language consumer website available whose primary purpose is to provide international travelers with a “one-stop shop” for travel information about the United States. This public-private partnership allows thousands of U.S. travel and tourism industry organizations to be exposed to traveling consumers around the globe, providing them with additional export assistance resources. It covers all 50 states, the five U.S. territories and hundreds of U.S. destinations. Visit the Brand USA page. 

The United States and Japan Launch “U.S.- Japan Tourism Year”

How We Represent U.S. Tourism Globally: Intergovernmental Organizations

NTTO represents U.S. tourism interests in intergovernmental organizations to lead the global efforts for travel and tourism policy concerns and issues, including chairing the Tourism Committee for the  Organization for Economic Cooperation and Development  

It also serves as the USG official head delegate to the Asia Pacific Economic Cooperation (APEC) Tourism Working Group and the official U.S. government observer and participant on committees and activities of the United Nations World Tourism Organization.

TI News is an information service from NTTO providing up to date Travel and Tourism Industry news.  Visit TI News.  

Fraudulent Email Alert

We are aware of an individual fraudulently claiming to represent ITA in order to solicit personal information. Individuals have reported receiving emails and phone calls “regarding a possible recent scam involving your vacation property.” The recipient is then instructed to complete a complaint form with personal information to receive support from ITA.

This is a scam and was not sent by ITA or any of its employees. If you receive such a communication, please do not respond or provide any personal information. 

If you believe that you have been a target to such a scam, please notify the Department of Commerce, Office of Inspector General, immediately and file a report.

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Health department expresses concerns of possible septic systems inspections.

News Photo by Mike Gonzalez Tim Brown, an environmental health worker with District Health Department No. 4, digs dirt out of the topsoil near the Alpena health department office on Tuesday. Environment officials use telescoping auger kits to grab dirt samples for contaminant testing.

ALPENA — In late April 2023, Michigan lawmakers introduced legislation that would require inspection of residential septic systems every five years.

House Bills 4479 and 4480, along with Senate Bills 299 and 300, are still awaiting action as the House Bills were referred to the House Committee on Natural Resources, Environment, Tourism, and Outdoor Recreation, and the Senate Bills to the Committee on Energy and Environment, and no further steps have been made since its introductions.

The legislation has stood still for about one year, but it can still gain traction and pass, meaning state standards for new and existing septic systems would require inspections at the time of sale for all counties, which local health department officials continue to worry as it could become problematic very quickly.

Kevin Prevost, District Health Department No. 4 environmental health director, said for Northeast Michigan, this would prove nearly impossible for the department as there are no records that show every individual septic system in the four counties.

“The only thing we can do is look at our records and say, ‘yeah, we have, I don’t know, 50,000 sewage systems,’ but what about the ones we don’t know about?” Prevost said. “There are systems out there that we don’t know about and the way we find out about them is either the public tells us or people want to remodel, which triggers an opportunity to look at it.

“If you take 50,000 systems in a four-county area – and that’s a conservative estimate – that’s still 10,000 inspections per year,” Prevost continued. “That’s about 800 per month and if you split it four ways, it’s 200 per month. We’d need probably anywhere from 12 to 16 more sanitarians and that’s figuring we can do two to three inspections per day in each county, which I don’t even know if that’s possible.”

Prevost said new or replaced septic systems for residential homes are checked thoroughly and must meet permit standards that the Health Department has before being given a permit to begin functions.

He said the Health Department’s codes are specifically designed to fit the counties’ circumstances, such as the proximity to Lake Huron, and that the codes’ standards are especially high because of the amount of limestone in the soil.

“In my career, I’ve only seen one direct contamination of a water supply by a sewage system and that was in an area where they had a lot of cracked fractured limestone,” Prevost said. “Over the years in this department, we started focusing more and more on really taking a look at the circumstances on site and if there’s enough protection to put a system there and still protect the groundwater.”

According to the Michigan Department of Environment, Great Lakes & Energy, about 10%, or 130,000 septic systems in Michigan, are failing and still operating. Prevost said that within the past five years, District Health Department No. 4 has never exceeded 3% of septic system failures.

Prevost said that in other areas of Michigan, septic systems may pose a problem, but he believes that issues such as algal blooms, which come from nutrients such as nitrates, stem from water runoff of lawn fertilizer.

“The thing that nobody wants to talk about is the fertilized lawns that go right to the edge of the water and then runoff,” Prevost said. “They do it every single year, but nobody wants to tell people that there should be a buffer zone between water sources and the lawn where you don’t fertilize. They like to point fingers at the sewage system because every homeowner thinks it’s pretty gross. Yeah, they’re designed to not be pleasant, but they’re super crucial and we push them as far away from the lake as possible.”

In a previous story by The News, four officials from different health and environmental organizations, including Prevost, came together on Feb. 21 for a two-hour discussion on the challenges they face to keep water around Northeast Michigan safe and how the public can help.

The roundtable participants explained that anything touching water has the potential for its chemicals or materials to stay in the liquid and move to storm drains and anywhere else the water goes.

Many of those issues are the consequence of human actions. Something as simple as fertilizing the lawn may create a negative impact if too much is used and rain runoff picks up some of the manure, the roundtable participants said.

“My takeaway is let’s just be practical and look at the bigger issues first,” Prevost said.

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Interested in working for us? The Kansas Tourism office is a division within the Kansas Department of Commerce.  The Kansas Department of Commerce regularly has openings across various fields, including program management, IT, workforce services, and more.

When you choose a career with the Department of Commerce, you’re choosing to be part of an exciting organization with an important mission to help grow the state of Kansas and create an environment where businesses, communities, and people can excel for generations to come.

We currently have filled all of our open positions at Kansas Tourism. For job openings at the Kansas Dept. of Commerce, click here . For a complete list of job openings with the State of Kansas, click here .

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15 men brought to military enlistment office after mass brawl in Moscow Oblast

Local security forces brought 15 men to a military enlistment office after a mass brawl at a warehouse of the Russian Wildberries company in Elektrostal, Moscow Oblast on Feb. 8, Russian Telegram channel Shot reported .

29 people were also taken to police stations. Among the arrested were citizens of Kyrgyzstan.

A mass brawl involving over 100 employees and security personnel broke out at the Wildberries warehouse in Elektrostal on Dec. 8.

Read also: Moscow recruits ‘construction brigades’ from Russian students, Ukraine says

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Read the original article on The New Voice of Ukraine

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Patient Services Associate/Assistant - SIGN ON BONUS!

What you'll do.

University Hospital Outpatient Physical Therapy is in the heart of the main hospital. As a Patient Service Associate, you will be the first point of contact for our patients, setting the tone for a positive and professional experience at our clinic. Your role will involve scheduling appointments, handling patient inquiries, managing billing and insurance processes, and supporting our physical therapists and healthcare team in daily operations. This position is vital in ensuring smooth, efficient clinic operations and excellent patient care.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• SIGN ON BONUS 

Responsibilities*

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, cancellations, waitlists, and rescheduling requests.
• Verify and update patient information in the electronic health records system.
• Handle patient billing, process payments, and navigate insurance claims and verifications.
• Provide patients with information on clinic services, treatment procedures, and policies.
• Maintain confidentiality of all patient records and adhere to HIPAA regulations.
• Collaborate with Physical Therapists to facilitate effective patient care. 
• Address and resolve patient concerns and ensure a high level of patient satisfaction.
• Call patients to remind them of upcoming appointments and schedule patients on the waitlist.
• Monitor waiting area activity and assure a clean, organized, and safe environment.

Required Qualifications*

• High School diploma or equivalent education.
• Excellent interpersonal skills and the ability to work well within a team setting.
• Ability to respond professionally with a high degree of empathy and multiple problem-solving strategies if customers are unhappy.
• Ability and willingness to learn quickly and use new skills.
• Reliable and timely attendance is a must.
• Active listening and information technology skills.  

Associate Level: 

• 2 or more years of clerical experience in an outpatient setting

Assistant Level: 

• 0 - 2 years of clerical experience in an outpatient setting

Desired Qualifications*

• Knowledge of Epic front desk and scheduling system.
• Knowledge of medical terminology.
• Effective verbal and written communication skills, including strong active listening skills. 
• Positive and professional attitude.
• Experience working within a large, complex healthcare setting.
• Knowledge of university policies & procedures.

Work Schedule

This position is full-time (40 hours). Clinic hours are Monday through Friday 7am-5:30pm. Normal schedule will be 8am-4:30pm. Flexibility to cover hours to meet clinic needs (i.e. vacation or sick time) is desired.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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Illinois Department of Human Services

Clinical psychology associate.

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Location: Elgin, IL, US, 60123

Job Requisition ID: 37227

Agency : Department of Human Services

Opening Date: 4/23/24

Closing Date/Time: 05/06/2024

Salary: Anticipated Salary: $5,311 – $8,211 per month ($63,732 – $98,532 per year)

Work Hours: Monday-Friday; 8am-4pm

Work Location: 750 S State St, Elgin, Illinois, 60123

Division of Mental Health

Elgin Mental Health Center

Psychology Department

Position Overview

The Division of Mental Health is seeking to hire a Clinical Psychology Associate for the Elgin Mental Health Center located in Elgin, Illinois. For a period of 3 to 48 months, actively progresses to completion of all education and experience required to sit for the clinical psychology registration examination; participates in in-service and on-the-job training to develop further expertise in the field of clinical psychology consistent with the psychology career discipline, familiarity with department services and a working knowledge of department program policies, rules and procedures; receives controlled work assignments of increasing difficulty, complexity and responsibility; under qualified supervision, conducts psychological interviews, conducts, scores and interprets psychological tests; participates in psychological treatment procedures and case management.

Job Responsibilities

• For a period of 3 to 48 months, actively progresses to completion of all education and experience required to sit for the clinical psychology registration examination.
• Under qualified supervision, conducts psychological interviews, conducts, scores and interprets psychological tests.
• As a member of the treatment team, attends and participates in informing team on initial assessment and findings for newly admitted patients.
• Under qualified supervision, develops special programs for fitness to stand trial and various maladaptive behaviors.
• Under qualified supervision, conducts individual and group therapy as needed.
• Participates in the psychology department training programs in teaching, training, and seminars.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires satisfactory completion of a pre-doctoral clinical internship and all doctoral course work from an accredited, doctoral level psychology program – both of which are recognized by the Illinois Department of Financial and Professional Regulation as satisfactory.

Conditions of Employment

• Requires the ability to utilize office equipment, including personal computers.
• Requires the ability to walk and stand for a significant period of time, including stooping, bending, lifting or exerting up to 20 pounds of force occasionally.
• Requires the ability to physically restrain patients as necessary to prevent injury to patient or others.
• Requires the ability to travel in the performance of job duties.
• Requires ability to pass the IDHS background check.
• Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually – (10 days in year one of employment)

* Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program – A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

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  Vacancies

This page is to provide information on vacancies available at and advertised by the Department of Tourism. Information includes application procedures and relevant application forms and documents.

The Department of Tourism is an equal opportunity, affirmative action employer. It is the department's intention to promote representivity (race, gender and disability), Candidates whose appointment, promotion, or transfer will promote representivity, will receive preference.

Procedures and information to apply

• All applications must be submitted on a Z83 form accompanied by certified copies of qualifications, identity document (ID) as well as a comprehensive curriculum vitae (CV) in order to be considered.
• Applications should be forwarded to the Director-General, Department of Tourism, Private Bag X424, Pretoria 0001, or hand delivered to: Tourism House, 17 Trevenna Street, Sunnyside ​
• Consideration will be given to applicants who meet the minimum requirements of advertised posts.
• Please note that it is the responsibility of applicants to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• If you have not been contacted within three months after the closing date of this advertisement, please accept that your application was unsuccessful.
• The department reserves the right not to make an appointment.

  Application Forms

  current vacancies.

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Department of Jobs, Tourism, Science and Innovation

Visit our new home at wa.gov.au

Our website is moving in November 2020 to www.wa.gov.au, which brings all government services and information together in one searchable, accessible and mobile friendly place. For more information email [email protected]

For the latest COVID-19 information and WA Recovery Plan, visit wa.gov.au

OAKAJEE STRATEGIC INDUSTRIAL AREA – RENEWABLE HYDROGEN EOI NOW OPEN

The Western Australian Government has announced a global Expressions of Interest process for the Oakajee Strategic Industrial Area Renewable Hydrogen initiative. Applications close 24 December 2020.

World-Class Industries

Western Australia is one of the world’s most diversified mineral and petroleum regions. The State is the world’s largest supplier of iron ore and lithium, the second largest supplier of LNG and is committed to becoming a global leader in supplying minerals used in making rechargeable batteries. JTSI publishes monthly profiles for all three industries.

Draft Strategic Infrastructure and Land Use Plan

Members of industry and the public are invited to have your say on the future of the Australian Marine Complex.

Economic Profile

The Western Australian economy, like most other economies around the world, is being significantly affected by the COVID-19 pandemic. However, Western Australia is well positioned for the recovery phase. The monthly WA Economic Profile documents outline key indicators for Western Australia’s economy and will chart the State’s progress through this period. The Profile is also available in Mandarin and Japanese.

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    Future Battery Industry       Renewable Hydrogen       Grants and Funding     Collie Futures Fund     New Industries Fund     STEM Skills Development

Leading Responsible Development

The Department of Jobs, Tourism, Science and Innovation was formed on 1 July, 2017 as part of the Western Australian Government’s Machinery of Government changes.

The department is Western Australia’s lead agency for economic development, international trade and investment, and tourism. It also leads the promotion and development of the defence, international education, science and innovation sectors in Western Australia.

OUR TEAMS AND SERVICES

Invest and Trade Western Australia International Engagement WA Overseas Offices International Education Asian Engagement Industry Development Defence West Science and Innovation