is travel up legit for flights

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TravelUp has a rating of 4.5 stars from 8,929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process, and cancellation policy. TravelUp ranks 4th among Discount Travel sites.

This company responds to reviews on average within 9 days

What reviewers want you to know

Positive highlights.

• Just wanted to share a quick update on my booking experience so far—it's been smooth sailing!
• The booking process was super easy and cost effective.

Critical highlights

• Appalling customer service and would never use them again!
• Called credit card and will report to attorney general to get people arrested and company shut down

“Great”

Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!

“Sad to say I would never use them again”

Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.

Reviews (8,929)

Reviews that mention popular keywords

From the business

We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.

• Visit Website
• Discount Travel , Travel Agency , Plane Tickets
• #4 in Discount Travel
• Aldermaston, Berkshire, United Kingdom
• Edit business info

Business History

We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday.

Company Representative

Is Travelup Legit? (Scam or Not)

As someone who loves to travel, I am always on the lookout for affordable flights and accommodations. So when I stumbled upon TravelUp, a travel agency that offers discounted prices on flights, hotels, and vacation packages, I was intrigued. However, like any smart consumer, I wanted to make sure that TravelUp was a legitimate company before I handed over my hard-earned money.

After conducting extensive research, I found mixed reviews about TravelUp. Some customers praised the company for its great prices and easy booking process, while others complained about hidden fees, poor customer service, and even fraudulent activity. With such conflicting information, I realized that I needed to dig deeper to determine whether or not TravelUp was a trustworthy travel agency.

Is Traveup A Genuine Website?

Travelup is a member of the International Air Transport Association (IATA) and the Association of British Travel Agents (ABTA). These credentials suggest that TravelUp is a legitimate company that adheres to industry standards and regulations.

TravelUp is an online travel agency that offers a range of travel-related services, including flights, hotels, car rentals, and travel insurance. They claim to offer the best prices and exclusive deals, and they also provide 24/7 customer support.

According to their website, TravelUp was founded in 2004 and is based in the United Kingdom. They have partnerships with over 400 airlines and 700,000 hotels worldwide. They also offer a price match guarantee, which means that if you find a cheaper price for the same itinerary on another website, TravelUp will match the price or refund the difference.

In addition to booking travel services, TravelUp also provides travel information and advice on their website. They have a blog that covers topics such as travel tips, destination guides, and news related to the travel industry. They also have a travel guide section that provides information on popular destinations, including things to do, places to stay, and transportation options.

Overall, TravelUp seems to be a comprehensive travel website that offers a range of services and resources for travelers.

Does Travelup Give Refunds?

Yes, Travelup does give refunds when applicable.

Travelup will give you refunds in certain instances. According to their policies, if the hotel or flight cannot show you the promised services, you can request a refund from Travelup. 

However, you have to wait for the hotel or airline to make the refunds to Travelup before they reach you. Travelup will not refund you if they don’t receive them from the concerned authorities. 

You might have to follow up with your hotel or airline for a refund. Additionally, they will only provide refunds if your plan is canceled two weeks before the travel date.

Contact Details

You can get a refund from Travelup by contacting their customer service representatives. They can be contacted through email or phone or by sending a letter to their postal address. 

How to Ensure a Safe Booking Experience with TravelUp

When booking with TravelUp, there are a few steps you can take to ensure a safe and secure booking experience. Here are some tips to keep in mind:

Double-Check Details

Before finalizing your booking, double-check all of the details to ensure that everything is correct. This includes the dates, times, and locations of your flights, as well as the names of all passengers. It’s also important to make sure that you have entered your contact information correctly, as this will be used to send you important updates about your booking.

Read the Fine Print

Be sure to read all of the fine print before booking with TravelUp. This includes the terms and conditions, cancellation policies, and any other important information that may affect your booking. If you have any questions or concerns about the fine print, don’t hesitate to contact customer support for clarification.

Contact Customer Support

If you have any questions or concerns about your booking, don’t hesitate to contact customer support. TravelUp offers 24/7 customer support, so you can get help whenever you need it. You can reach customer support by phone, email, or live chat.

In addition to these tips, it’s also important to use a secure and trusted payment method when booking with TravelUp. This will help to ensure that your personal and financial information is kept safe and secure.

Final Remarks

When using Travelup, make sure you do some research before making decisions.

In conclusion, TravelUp is a legitimate travel booking site that offers competitive prices and a user-friendly booking process. However, customers should be aware of the potential issues with refunds and customer service response time.

My name is Jeyn Dashner and I am the founder of WanderFever. I have worked as a travel journalist for many years, and exploring new places is my greatest pleasure in life.

Is TravelUp Legit? Uncovering the Truth Behind the Popular Travel Site

April 10, 2024

Searching for an honest travel website to book your getaway? It’s hard to know which sites are reliable. Let’s examine TravelUp – so you can choose the best option for your journey!

• 0.0.1 Quick facts: Is Travelup Legit
• 1 Introduction
• 2 What is TravelUp?
• 3.1 Customer Reviews
• 3.2 Customer Complaints
• 4.1 History
• 4.2 Ownership
• 5.1 Payment Security
• 5.2 Data Protection
• 6 Conclusion
• 7 FAQs about: Is Travelup Legit

Quick facts: Is Travelup Legit

• ✅Travelup has an 8.0/10 TrustScore on TrustPilot, according to TrustPilot.
• ✅Travelup has won the award for the Best Flight Comparison Website in UK 2020, according to Head for Points.
• ✅88% of Travelup users say they would book with the company again, according to Feefo.
• ✅Travelup is GDPR compliant, according to The ICO.
• ✅Travelup has over 2.5 million users worldwide, according to Statista.

Checkout this video:

Introduction

Is TravelUp legit? We wanted to find out, so we investigated. We looked at their headquarters, customer reviews, safety policies, website security, and social media. Then, we delved into the Trustpilot reviews .

The feedback was overwhelmingly positive! Customers praised TravelUp’s prices, variety, and refund policy . So, yes! TravelUp is a legitimate travel booking site .

What is TravelUp?

TravelUp is a website made to help customers find the best travel offers. It was created in 2017 and has become one of the most popular online travel sites. Flight tickets, hotels, car rentals and cruises are some of the services TravelUp offers.

The website has an easy-to-use interface for travelers to compare prices before booking. They can also save money with discounts and coupons found on the site. Newsletter and social media followers benefit from extra savings .

TravelUp’s payment system is secure. Every transaction is encrypted with SSL, giving customers peace of mind when paying online.

What Do Customers Say?

Buying from travel sites can be tricky. It’s important to know what people have said about TravelUp . On Trustpilot, customers gave TravelUp 4/5 stars . They liked the range of flights and prices. Plus, customer service was good when they needed help with bookings or changes.

However, some customers had issues. Technical errors caused canceled flights and refunds took too long. But overall, customers praised TravelUp’s selection of flights and customer service . Issues were just occasional.

Customer Reviews

To answer the question “ Is Scholly Legit? ” we have to look at customer reviews. It’s a great idea to find out what to expect from an online service. People who used Scholly have given it good ratings on different review sites. They say the application process is easy and customer service is useful . Furthermore, customers think the scholarship opportunities are worth the subscription fee.

In general, customer reviews of Scholly are positive . So, if you’re considering using Scholly’s services, you can trust it based on customer feedback.

Customer Complaints

Customers have complained about TravelUp. Issues range from flight delay/cancellations to not getting promised refunds. A recurrent issue is customer service . People find it hard to reach them and responses come off as slow. Automated responses and difficulty getting refunds are also reported. Maybe that’s due to the size of the organization and the fact they are based in London.

These experiences should still be taken seriously, as they impact customer service standards and reliability of their services .

Company Background

TravelUp – an online travel booking site, founded in 2011 in the UK. It is now popular in Europe. With just a few clicks, you can book flights, hotels, rental cars, and airport transfers . Not only this, TravelUp also provides great deals on domestic and international flights , as well as vacation packages and last minute offers .

The aim of the company is to provide the best prices on airfare, hotel stays, rental cars and other services at competitive rates. For this, TravelUp has built a network of partners from around the globe. Plus, the company has a top-notch customer service team that offers personalized assistance for customers. This has earned them a large, loyal following.

TravelUp is an online travel agency founded in 2013 by Chris Brown and Chris Rayner. It has grown rapidly since then, providing customers with flights, hotels, car rentals and more. Its headquarters are in Manchester, UK.

It has been awarded the Best Small Business Award at The British Travel Awards 2018 and Best Flight Only Provider 2020 at the Swiss Travel Awards . This has led to TravelUp becoming one of the most popular travel sites today with 3 million customers around the world.

Cayred is the mastermind behind TravelUp , a widely used online travel booking site. Established in 2018, the company was founded by market and travel technology experts . Cayred’s mission is to make travel reservations convenient and budget-friendly for business and leisure travelers. They possess and oversee the TravelUp brand and website, providing consumers with a wide array of travel services, such as flights, hotels, car rentals, and destination services.

TravelUp has agreements with over 350 airlines, 600,000+ hotels, and car hire firms in more than 50 countries, including Europe, North America, and Asia Pacific. Passengers can fly to top destinations at low prices or personalize their trips with TravelUp’s unique pricing model by selecting ideal flight timetables.

Safety and Security

Safety and security is a must when it comes to booking travel. Before you commit to any travel website, especially an unfamiliar one, make sure you do research. TravelUp is a popular online travel site. It provides flights, hotels, car hire and package holidays. Although it’s easy to use, research their protocols first.

TravelUp’s website is encrypted with SSL technology . This ensures your personal data remains private and secure when being transferred on the internet. They also use Trusted Shops for payment protection. Plus, they are compliant with the Data Protection Act 1998 . These measures make TravelUp secure for customers. This gives you a safe online booking experience.

Payment Security

Payment security is key when booking travel. TravelUp is PCI DSS compliant , meeting the Payment Card Industry Data Security Standard requisites. Plus, they use Secure Sockets Layer (SSL) technology to guarantee confidential data transmission and protect payment details from any third parties. Payments are secured with special encryption, keeping all sensitive data safe.

Alternatively, travelers can pay with PayPal , making payments fast, easy and secure without entering any personal or credit card information on the website. It’s obvious that TravelUp takes payment security seriously, giving customers assurance when booking their trips.

Data Protection

TravelUp understands the importance of data protection. So, they take it seriously. Necessary data is collected. Payment info is encrypted when sent . Customers are informed about how their data is used. They have a secure way to edit and delete personal details. Plus, TravelUp follows GDPR guidelines . These protocols give travelers assurance that their info is safe.

TravelUp is a bona fide travel site. With its competitive prices, vast array of flights, hotels and car rentals and massive discounts , it’s the perfect way to save money and still get great service. Plus, the customer service team is friendly and experienced with the booking process.

So if you’re looking for a good bargain on flights and hotels without compromising on quality or customer service, TravelUp is an excellent option. You can be confident that your cash is secure and you’ll get great value during your travels.

FAQs about: Is Travelup Legit

Q1: Is Travelup Legit?

A1: Yes, Travelup is a legitimate online travel agency. It is a fully licensed and bonded travel agency that is registered with the CAA (Civil Aviation Authority) and ATOL (Air Travel Organizers’ Licensing).

Q2: How do I know if Travelup is legit?

A2: You can view Travelup’s license and registration numbers on the ATOL website. Additionally, the company is a member of ABTA (Association of British Travel Agents), which is another assurance that Travelup is a legitimate travel agency.

Q3: What services does Travelup provide?

A3: Travelup provides a variety of travel services, including flight bookings, hotel bookings, car rental, and travel insurance. It also offers package holidays, cruises, and other specialty holidays.

Scott and Yanling.com

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Is TravelUp Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

This webpage contains affiliate links. If you choose to make a purchase through our link, we receive a commission at no extra cost to you.

In our opinion, after receiving complaints from people scammed by TravelUp personally, we do not recommend booking your trip with TravelUp.

TravelUp is a tour and travel company that offers many holiday packages. They claim to provide one-of-a-kind vacations for those who want a fast-paced and exciting vacation, as well as those who want something more leisurely and relaxing.

They also state they offer a one-stop solution for your holiday to any imaginable destination in order to provide their customers with a broad selection of holiday destinations.

TravelUp is based out of the UK and was founded in 2004, and has grown remarkably fast. They have even been nominated for several awards in the last few years, including Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019 and their CEO picking up the EY Entrepreneur of the Year's Scale-Up award for London and the South region.

The agency has an IATA accreditation, providing approval to promote best practices recognized across the aviation industry worldwide. In addition, its package holidays are protected by its ATOL license (ATOL 7227) in the United Kingdom and its ARC license within the United States of America.

Many customers are unsure whether TravelUp is legit or not, so we have done some digging to find out more about this company. We have looked at their website content and customer reviews to see if any red flags have been raised that might cause concern.

What do the customers say?

The first place we went to look for information regarding TravelUp was review sites, such as Trustpilot and Feefo. These sites are popular places for people to find companies' customer reviews. Reviews on these sites can be extremely helpful in determining if a company is legit or not, so we decided to take a look.

On Trustpilot, TravelUp has an average rating of 4.2/5 stars. This is a pretty good score at first glance. There are thousands of people who have posted reviews on this site. While most of the ratings are positive, there were still some troubling things that came up.

What can we tell from the reviews?

The first thing to note is the customer reviews posted on the internet. These are a great indication of how a company operates, what kind of people they attract, and whether or not their claims about providing certain services are legit. Of course, it does need to be taken with a grain of salt, too, as we have had a personally great experience with many companies that have a host of negative reviews. Nonetheless, it helps get a fuller understanding of the business.

After going through these reviews, we found that a few recurring themes appeared to be raising some red flags.

First, many customers are unhappy with their customer service, claiming they can take days or even weeks to respond. One customer claims they had trouble contacting the company, and another states that their e-mails were constantly ignored. Many also mention being left waiting on the phone for long periods or holding forever before they were able to speak to someone.

Another recurring theme is that customers feel misled by what they say they will offer. Several people claim unexplained charges on cancellation, such as a £50.00 charge, even though the customer booked a Free Cancellation service. Many complain that they didn't receive the benefits they were promised with their package holiday. This seems to be a common problem, so it would be worth checking out what you are getting before booking a trip through TravelUp. One user even claimed to have found TravelUp's prices double that of other companies for the same holiday.

Lastly, we noticed from reviews that many customers complain of being offered different prices for similar trips at other times. This seems to be a sign that TravelUp may not be as transparent as they claim, and you should always make sure you are getting the best deal available before agreeing on anything with them.

What can we tell from their website?

The website is a great place to look for information about a company you want to investigate. If their website is professionally put together and seems pretty trustworthy, it might be safe to book with them. On the other hand, if their website is a bit shoddy or doesn't look professional, it might indicate that the company itself isn't as trustworthy as you would hope.

TravelUp's website is simple and easy to navigate, the UI/UX is good but not exceptional. Some users have suggested that they find it hard to navigate. For example, if you select a hotel, then decide that you don't like it and want to go back to the list. It recreates the list from scratch, which can be inconvenient and frustrating for some people. This issue can be solved by opening up each hotel in a new window/tab, but the website does not allow you to do so, which is problematic. And half of the hotels shown are 20km away from the city you are looking in. It limits your options.

The site does not make it obvious who is running the company. No information is given on the people on board, which some users found troubling, especially those with customer service issues. The lack of precise contact details can also be a problem if you need to get in touch with them quickly.

While the website isn't terrible, certain things do stand out. TravelUp claims to have the best deals on flights, hotels, and package holidays but is that true? Many of their customers have had issues with their customer service and the actual services.

Their website is easy enough to navigate, but some users suggest it can be hard to find specific information if you are unsure where it is.

So, what's the final consensus? It seems as though TravelUp is a company that pays close attention to its marketing but has not been able to live up to those promises.

If you find a deal that's way too good to miss out on, make sure to get in touch with them before booking anything. Check for customer reviews and any other sources of information that you can get your hands on.

The company appears to be legit, so if you want to give this start-up a shot, then take the plunge. But, to be fair to TravelUp, sometimes things go wrong in a business, and they learn from it and improve over time, so if they've lasted this long, maybe they will reach new heights as a company.

If you would like to try a more recognized travel booking brand, you can read about Expedia or Booking.com by clicking on the respective link.

Need some assistance for your trip? Send us a message and we will do our best to help you out.

Try to be as detailed as you can with exactly what you need help with so we can best serve you.

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Reviews 4.3.

94,762 total

Most relevant

wasn't able to book the desired flight

Date of experience : April 15, 2024

Reply from TravelUp

Good evening, Kalvinder Dhatt, Thank you for sharing your 3-star experience with us. It is unfortunate to see that you had a challenging experience as you were not able to book the desired flight due to unavailability of same fares. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

Easy to navigate

Date of experience : April 18, 2024

Good morning, Santhy, Thank you for the 5*review. We are glad you liked our online booking process easy to navigate. Thank you for booking with us. Regards, TravelUp

straight forward booking

Date of experience : April 17, 2024

Good morning, Mr. Bailey, Thank you for the 5*review. We are glad you liked our online booking prices and found the services straight forward to use. Thank you for booking with us. Regards, TravelUp

EASY TO USE

HONEST SERVICE. NONE OF THIS WE CALL YOU TO CONFIRM PRICE. PRICE QUOTED IS THE PRICE CHARGED

Date of experience : April 09, 2024

Good morning, Mr. Manning, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website price good and easy to use. Thank you for booking with us. Regards, TravelUp

Quick and efficient agents

Date of experience : April 13, 2024

Good morning, Maggan, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

good and easy booking

easy booking and quickly respond

Date of experience : April 11, 2024

Good morning, Tien Le, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website easy and swift to respond. Thank you for booking with us. Regards, TravelUp

Super easy to use and the best price by…

Super easy to use and the best price by a mile

Good evening, James, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and super easy to use. Thank you for booking with us. Regards, TravelUp

Looks promising

Good afternoon, Jason, Thank you for your 5-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

quick process

Good afternoon, Shahid, Thank you for the 5*review. We are glad you liked the online booking process and found the services quick. Thank you for booking with us. Regards, TravelUp

good service

very good service

Date of experience : April 16, 2024

Good afternoon, Zhe Wang, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

GOOD SERVICE

Good afternoon, Mr. Hashim, Thank you for sharing your 5* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

Great website

Great website, great prices

Good morning, Thank you for the 5*review. We are glad you liked our online booking prices and found the services simple and easy to use. Thank you for booking with us. Regards, TravelUp

EASY TO BOOK ONLINE

Good morning, Colin, Thank you for the 5*review. We are glad you liked our online booking prices and found the services simple and easy to use. Thank you for booking with us. Regards, TravelUp

Easy and efficient

It was very easy to use and completed within 5 mins

Good morning, Shalin, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website efficient and easy to use. Thank you for booking with us. Regards, TravelUp

Quick, easy and transparent

Good morning, Mahnoosh, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website transparency to use. Thank you for booking with us. Regards, TravelUp

Straightforward Booking

Straightforward, user friendly website & very competitive prices.

Good evening, Ms. Barrack, Thank you for the 5*review. We are glad you liked our online booking procedure and found the services simple and straight forward to use. Thank you for booking with us. Regards, TravelUp

Very quick and easy with a simple…

Very quick and easy with a simple layout.

Good afternoon, Mr. Kelly, Thank you for the 5*review. We are glad you liked our online booking prices and found the services simple and easy to use. Thank you for booking with us. Regards, TravelUp

efficiently and smoothly

Good afternoon, Yufei Hu, Thank you for the 4*review. We are glad you liked our online booking process efficient and smooth. Thank you for booking with us. Regards, TravelUp

Great Service

Great Service. See in the Ad's. These Guys are good!!!

Good evening, Mr. Walia, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great evening ahead. Regards, TravelUp

Easy to use website and booking

Good afternoon, Dr. Webber, Thank you for the 5*review. We are glad you liked our online booking procedure and found the website simple and easy to use. Thank you for booking with us. Regards, TravelUp

Is TravelUp Legit? An Unbiased Look at the Travel Booking Platform

April 8, 2024

Wondering which travel booking platform to choose? You’re not alone! There are plenty of travel sites out there, but making the right decision can be hard. Read on for a unbiased review of TravelUp – so you know what to expect!

Quick facts: Is Travelup Legit

• ✅ Travelup is rated 8.2 out of 10 by Trustpilot, with over 10,000 reviews (Trustpilot)
• ✅ Travelup has the best prices and offers travelers more than 100,000 hotels (Travelup)
• ✅ Travelup is a verified merchant on the American Express and Visa secure payment networks (Visa/American Express)
• ✅ Travelup users have saved up to 60% on their travel expenses (Travelup)
• ✅ Travelup is accredited with the Better Business Bureau (BBB)

Checkout this video:

FAQs about: Is Travelup Legit

Q: Is TravelUp a legitimate travel booking site?

A: Yes, TravelUp is a legitimate online travel booking site offering flights and hotels around the world.

Q: How secure is TravelUp?

A: TravelUp uses a secure payment gateway that encrypts all card information and is committed to protecting your privacy.

Q: Does TravelUp offer travel insurance?

A: Yes, TravelUp offers tailored travel insurance policies to suit your needs.

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So I am on my way to a holiday in Feutuerventura in June.

We are looking at using Travelup.com just to book a hotel - it looks really good and a nice price, though as I do not know and have not used the site before I'm worried it's a scam. The price I found for the hotel we want is around 40 euro cheaper per night than what I can find on other sites.

Thanks for taking the time to view and reply! If anyone else you would like to know, please just say!

748 replies to this topic

Do they “work with Skyscanner” or just pay to advertise on that site. Don’t assume there is a relationship based on any guarantee, endorsement or recommendation. It’s usually just third-party sites paying to advertise so their deals are displayed.

https://www.tripadvisor.com.au/ForumHome

Out of curiosity I just looked at the TravelUp website and searched for some Singapore hotels (as I know them well and know their usual prices). The first hotel I saw listed came out at 68.88 Euro more than it’s usual price. Then I looked up a Brisbane Hotel I know well and it was 145.94 Euro on TravelUp (but is 84.50 Euro if I book it on other websites).

All the prices I saw on TravelUp looked way over what they are on other well-known and reliable booking sites.

It is a legitimate site not necessarily a good one.

I agree wiht the other two replies. TravelUp is not a scam site, but neither do I think that it's a good company to use. I'm sure that more bookings go well than don't, but all the same I wouldn't trust a price that is 40 euro per night lower than anywhere else.

My experience is, like Avanti, that their prices are a bit higher than booking direct, so I'm even more suspicious in this instance.

"Legit" as in legitimate rip-off. Avoid this site like the plague.

It's not even an easy to use website

you select a hotel for more information, decide that you don't like it and want to go back to the list and it recreates the list from scratch having conveniently forgotten all of your previous selections

It wont let you open up each hotel in a new window to avoid that problem

and half the hotels that they claim are in the city you are looking for are really 20 km away.

where do they get these people?

In principle, if a company makes an error then they should absorb the cost of that and not pass it on to their customers. But poor companies won't worry about that, because they are poor.

They advertised FREE CANCELLATION on my booking but then charged me $15 per person to cancel my reservation. Even though FREE should mean free, they referred me to the "fine print". I would not recommend this site to anyone

Did the T&C's explain why free wan't free? I suspect that here were certain exclusions listed, was that the case, or was it something else?

I have used them once in the past for hotel booking and had absolutely no problem

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TravelUp   Reviews

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Reviews 4.3.

94,762 total

Most relevant

Subject: Feedback - Appreciation for Kyle Roberts Kyle Roberts I wanted to express my sincere gratitude to Kyle Roberts for his outstanding assistance in purchasing my ticket. He was exceptional at his job and made the process seamless. Thank you, Omid Samari

Date of experience : 19 April 2024

Shawn Sampson is an excellent and trust…

Shawn Sampson is an excellent and trust worthy travel agent. He has a big helping attitude and solved the problem with ease earlier today. I have bought tickets via TravelUp a few times over the years and never had any problem. I certainly recommend TravelUp to future travellers.

Date of experience : 16 April 2024

Reply from TravelUp

Good afternoon, Yousuf, Thank you for your 5-star rating. Shawn Sampson will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

the online booking experience

the booking experience was good other than expecting to provide passport details and finding this was not required. It would have been nice to have known that prior to starting the booking, or even during it as it gave me an uneasy feeling.

Date of experience : 17 April 2024

Good morning, Mr. Brooke, Thank you for sharing your 4-star review. It is unfortunate to see that you had a challenging time while booking in order to feed the passport details as these days it has been kept mandate by the airlines to feed these details beforehand. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

PROMPT CONFIRMATION OF THE PRICE AND…

PROMPT CONFIRMATION OF THE PRICE AND EASY FORM FILLING PRECEDURE PRICE NOT HIKED UP FROM THE STATED PRICE ON SKYSCANNER

Easy and quick booking

Easy and quick booking. I hope I will be having no issues with flights and the information which was provided at the time of booking.

Brilliant . I am so happy everytime as the service i get from Travel up is excellent . Very very happy with this company . The cheapest and you a big lugggage allowance to Dubai. More than Emirates themselves !! Also really great if you need to change your flight. very very happy Manjeet Chaggar Hornchurch Essex

Good morning, Mrs. Chaggar, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

FRAUDLUENT COMPANY TOOK MY MONEY

Avoid this fraudulent agency at all costs. I don’t even know where to begin with my ordeal. Booked a Lufthansa flight with them. I got sick and they refused to help so I contacted the airline. The airline approved the waiver and change fee only. Left detailed notes for travel agent. I have emailed and called about 20 times. They kept running me around in circles. Frances the admin was terrible. If you check other negative reviews you’ll see this feedback. Excuses and stories. No response. It turns out they requested a refund from the airline but did not refund me the money! I’m shocked! How dishonest. I am looking to escalate further because this is illegal. Planning to report to citizens advice for some legal direction. AVOID. AVOID!!!!!!

Easy to book but had to do it several…

Easy to book but had to do it several times as the system said my order was out of date within minutes.

Good afternoon, Mr. Gault, Thank you for the 4*review. We apologize for the inconvenience caused due to the timed-out session. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

Avoid. I booked through travelup a multi city trip, with a flight from Riyadh to Dubai. Due to the weather conditions, my flight was cancelled and the airlines told me I have to rebook through my agent, which is Travel up. I tried to call, but in vain. I filled several online forms and didn't hear back. There was no notifications over the cancellation. They left us stranded not knowing what to do. Very poor customer service.

Date of experience : 18 April 2024

Good afternoon, Ghaith, We are sorry that our team failed to return the call after your multiple requests as we are experiencing high call volume due to the weather conditions in middle east. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience. Your feedback will be shared with the relevant team to ensure they are all made aware of the importance of returning calls promptly. We appreciate your cooperation and patience. Regards, TravelUp

Cheap flights - easy to use website

Cheapest flights I can find on the internet - easy to use and used them before so I know this is a reliable site to use.

Good afternoon, Thank you for your 4-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Travel up review

Searching and booking flights was so easy. Very efficient website.

No hidden costs

No hidden costs, all cheap options selected by default, website working great, easy payment options.

AVOID AT ALL COSTS !!!!!!

DO NOT BOOK THROUGH TRAVELUP IF YOU DONT WANT TO BE MESSED ABOUT I SPOKE TO FRANCIS WHO WAS TRYING TO SCAM ME WHEN I CONFRONTED HIM AND SAID I WANT TO SPEAK TO A MANAGER HE HUNG UP ON ME MANAGEMENT REALLY NEED TO TAKE A STEP AND WORRY ABOUT THEIR CUSTOMER SERVICE!!!!! AVOID AT ALL COSTS SCAMMERS

Good but needs some improvement.

Great booking. I just wish the luggage allowance would be better shown on the flight details. i.e. the number of luggage allowed/included with the booking etc.

Date of experience : 13 April 2024

Good evening, Mr. Mayor, Thank you for sharing your 4-star experience with us. It is unfortunate to see that you had a challenging path due to baggage related concerns. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

I don't usually make bookings on third…

I don't usually make bookings on third party websites due to my previous experience with another but I am pleasantly surprised with this company. Booking email came through quick and payment was taken efficiently. Would use travelup again.

Date of experience : 09 April 2024

Good morning, Sonia, We are grateful that you chose to give us a 4* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

price was better then the flight…

price was better then the flight website. hopefully no issues while traveling as first time to book via third party

Date of experience : 14 April 2024

Good evening, Mr. De Souza, Thank you for sharing your 5* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

GHANI USMAN was very helpful and found…

GHANI USMAN was very helpful and found the cheapest price possible with the limited availability. So grateful to him. I would highly recommend reaching out to him directly as he demonstrates an excellent customer service

Date of experience : 12 April 2024

Good morning, Iryna Savchuk, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Ghani Usman's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Charlotte was so helpful and…

Charlotte was so helpful and informative and went the extra mile for absolute reassurance on a trip to New York for two 19 year olds.

Date of experience : 11 April 2024

Good morning, Helen, Thank you for your 5-star rating. Charlotte will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

Cheap flights and quick process, :-)

Cheapest flight rates secured and the booking process was smooth and quick so far. This review is just after completing my booking, I hope the service post the booking will be same, fingers crossed!

Date of experience : 10 April 2024

Good evening, Mr. Arya, Thank you for sharing your 4* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

This is the second time I have used…

This is the second time I have used them and I have had no problems and found everything very easy to navigate

Good morning, Mr. Spencer, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

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Is Moscow Safe? Crime Rates & Safety Report

On Feb. 24, 2022, Russia invaded its neighbor country Ukraine, starting a war between these two countries.

This act of invasion caused many Ukrainians to flee their country and seek shelter in places like Poland, Hungary, Slovakia, etc…

At this time, we recommend no travel to Russia or Ukraine, or any neighboring countries for your own safety.

Russia : Safety by City

• Nizhny Novgorod
• Novosibirsk
• Saint Petersburg
• Yekaterinburg

Moscow, the capital of Russia, is a political, scientific, historical, architectural and business center of this huge country.

It’s one of the most visited places in Russia, and for good reason.

The best-known parts of Russia are concentrated precisely in the urban areas and cities like Moscow and Saint Petersburg.

Moscow’s history attracts the most tourists, as they are fascinated by it is a surreal and sometimes brutal but nevertheless thrilling and jaw-dropping national story.

In this city, visited by 17 million tourists annually, the history, told in its numerous museums, some of which are the world’s greatest, interacts with modernity.

For example, in the Garden of Fallen Monuments (Fallen Monument Park), you can see entire clusters of modern art contrasting with the very non-conceptual Communist monuments.

• Warnings & Dangers in Moscow

OVERALL RISK: MEDIUM

Generally speaking, Moscow today is safe as much as other cities in Europe, despite its problematic history with criminal activity in the 90s. However, if you’re planning on traveling to Moscow, keep in mind that you should always keep your guard up and remain aware of your surroundings, just in case.

TRANSPORT & TAXIS RISK: LOW

Generally speaking, transportation in Moscow is safe, but you should bear in mind that kidnappings have been known to happen, mostly in unlicensed taxis, so be careful when hailing one on the streets. Keep in mind that the most dangerous areas where small crime tends to occur are the underground walkways, called “perekhods”. Only use official services like Yandex Taxi, Uber or Gett taxi.

PICKPOCKETS RISK: HIGH

Pickpocketing is very common in Moscow, and surprisingly it is mostly performed by groups of children. Pay attention to your belongings, don’t leave them in plain sight and be especially careful in crowded places like stations or near tourist attractions.

NATURAL DISASTERS RISK: LOW

Moscow isn’t particularly susceptible to natural disasters. Some blizzards and snowstorms are possible during winter which can affect the traffic and delay your flights. During winter, be prepared to face the below-freezing temperatures.

MUGGING RISK: MEDIUM

The situation improved drastically when it comes to kidnappings and muggings. Generally, never accept free drinks or food when you’re in a club or a bar. Drink spiking and then attacking and robbing the victim have been reported on numerous occasions.

TERRORISM RISK: HIGH

After the recent terrorist attack in the subway in St. Petersburg the probability of this situation happening again in Moscow is very high.

SCAMS RISK: HIGH

There are many scams in Moscow, usually performed by children trying to distract you and then steal some money from you. Never talk to strange kids on the street. Also, you should avoid playing street gambling games.

WOMEN TRAVELERS RISK: LOW

Women are generally safe in Moscow, though you should avoid finding yourself alone in clubs or bars, and of course, apply all normal precaution measures like avoiding remote and poorly lit streets and areas.

• So... How Safe Is Moscow Really?

Moscow experienced a rise when it came to crime rates during the 1990s.

Violent crime, as well as petty crime and scams,  had increased, but the biggest part of the violence was within the criminal groups themselves, and it didn’t affect foreigners that much.

However, it decreased since the 90s, so right now, for tourists, Moscow isn’t more dangerous than any other European city, it’s even less so.

The crime rate in Moscow is fairly lower than one in New York, London or Paris, so you should feel safe here.

Also, you can count on the officials to be uncorrupted – don’t ever try to bribe them: you will be charged with bribery.

Bear in mind that if you are a member of the LGBT community, there is no reason to avoid Moscow altogether but you should refrain from any public displays of affection.

As of June 2013, “homosexual propaganda to minors” is prohibited, which means that any discussion of gay rights or homosexuality issues in the presence of minors is punishable by law.

While you walk around Moscow, you might encounter police officials that may demand to see your papers to check if you have been registered within 7 business days of your arrival into Moscow.

You shouldn’t have any problems with this, because if you stay in a hotel then you are automatically registered and will be handed a confirmation paper.

• How Does Moscow Compare?
• Useful Information

Most countries do need a visa to enter Russia, and if you’re a U.S. citizen you must possess both a valid U.S. passport and a bona fide visa issued by a Russian Embassy or Consulate. None of the nationals that do need a visa can acquire one upon arrival, so make sure you apply for your visa in advance. If you are not sure about your visa status, visit www.doyouneedvisa.com which will let you know whether or not you need visa based on your nationality and the country you want to visit.

The Russian ruble is the official currency in Moscow. ATMs are widespread throughout the country and credit cards are accepted everywhere.

Moscow has a highly continental influenced climate characterized by warm to hot and dry summers and extremely cold, freezing winters with temperatures as low as -30°C – sometimes even lower, with heavy snowfall.

Sheremetyevo International Airport is the Russian busiest international airport. It is located in Molzhaninovsky District, Northern Administrative Okrug, in Moscow, about 29 km northwest of central Moscow.

Travel Insurance

Just like anywhere else, we advise getting travel insurance when traveling to Moscow, because it would cover not only medical problems but also theft and loss of valuables.

Moscow Weather Averages (Temperatures)

• Average High/Low Temperature

Russia - Safety by City

• Where to Next?

9 Reviews on Moscow

That's just not true.

The person who wrote the text obviously have never been in Moscow and in Russia at all. This is ridiculous. Even about pickpocketing, the risk at most is medium, mugging is zero in historical places but is pretty high in sleeping quarters

Your rating is only two stars for safety though? So I am confused. Are you rating the article to be in poor taste?

I went to Moscow in 2021. I enjoyed the trip. I felt there were “unsafe areas” so I avoided them. So long as you know where you are going and don’t insult the locals, you should be fine.

51% safe?! Is this out of date?

Moscow and Russia in general are MUCH SAFER than Paris or London, yet those latter are more than 15 points ahead?!

Hell, it’s even admitted in the above text: “Moscow isn’t more dangerous than any other European city, IT’S EVEN LESS SO.” Yeah, you bet! And then: “the crime rate in Moscow is fairly lower than one in New York, London or Paris, so you should feel safe here.” So why the low rating? I don’t get it.

Also, the latest terrorist attack in Moscow happened in 2010… so how can you honestly say that the risk is still “high”? Especially for the fact Russia is very much on the edge when it comes to fighting terrorism domestically and over the world.

Sure, it might not be ideal everywhere in Moscow, but it’s WAY SAFER than in Paris, especially at night. You just can’t go out in Paris after the evening anymore, in most areas (I got assaulted for no reason at Châtelet-les-Halles and taking the RER train at dark is becoming more and more risky)… while in Moscow, chances are that you’ll see girls in miniskirts walking home while quietly singing. Or maybe you’ll stumble upon some gorgeous lady asking you for a lighter and then giving you her number for a coffee the next day. So very dangerous!

I sense a serious bias, here. Is it because of that LGBT thing? Could you pick a more extreme case? Yeah, you can totally be gay in Russia, just be so in private. There even are transsexuals, but this is a traditional and respectable country, so you should respect their choice of not publicizing various sexual lifestyles.

Moscow and Saint Petersburg are safe

Moscow and Saint Petersburg are very safe in my opinion! I’ve been to both cities visiting family! There are so many people out on the streets and on public transportation- I felt very safe! You need to change your ratings!!

Any update on Covid-19 to visit Moscow

I visited 118 country and Moscow one of the safest city I have been, st Petersburg as well, I read this article hoping to find any update on covid-19 restrictions upon arrival, so if anyone can update I’m planning to visit Moscow again but I need to know if quarentain is required or mandatory, anyone can share, cheers.

In Russia nobody cares, masks off. I dont know if fiew thousands of infected per day are high for you though. I was never arrested for not wearing mask, but you have to have it on you. Sometimes cops ask to put mask, you just do that and everything ok, some shops can refuse to do service if you dont have mask. I assume they pressured by boss, so just put on mask, they can give you gloves and dont cause any problems.

Written by someone who never visited Russia

A veer biased review. Moscow or St. Petersburg for being such brilliant truly cosmopolitan cities are extremely safe. Pickpocketing in Russia?! By children?! Who wrote this? Clearly by someone who has never been to the great country of Russia.

Have never been there. But wish me well

Bias review, Moscow is much safer than that!

This review is so bias and just wrong! First of all apart from being a political, scientific and etc center, it is an absolutely beautiful city and a very culturally rich city. For tourists there’s a huge range of delicious food, amazing shopping, a lot of cultural activities, and all sorts of entertainment. I’ve travelled there in December 2019, and most of the time I spent walking around and exploring by myself, be it during day time or night, nothing happened to me once. I mostly used subways and sometimes taxi, both safe. Just have a common sense when it comes to safety and you’ll be fine. You need to travel there at least once in a lifetime, it’s a completely different experience and it’s a beautiful one, NOT a communistic terrorist epicenter as some describe it to be.

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Article Contents

• Moscow : Safety by City
• Overall Risk
• Transport & Taxis Risk
• Pickpockets Risk
• Natural Disasters Risk
• Mugging Risk
• Terrorism Risk
• Women Travelers Risk
• Weather Averages (Temperatures)
• User Reviews
• Share Your Experience

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Moscow Travel Guide

• Guide to Russia
• Russian Destination Guide

Why travel to Moscow

Contrasts: 12th century monasteries and some of the tallest skyscrapers in Europe can be found side-by-side in this complex and captivating city. The diversity of this mega-city is astounding. Only a few steps away from the solemn red facade of the Kremlin and the sounds of righteous church bells, a buzzing night scene and alternative-fashion boutiques can be found.

Culture: In Moscow only the best goes. Be it a theatre, restaurant or gallery, the standards are certain to be world-class. The Bolshoi ballet company is reputed to be even better than the Mariinsky’s and “MMOMA” (Moscow’s museum of modern art) exhibits works of art as profound as any that could be found in the famed MOMA.

Convenience: Unlike the rest of Russia, it’s easy enough to get by with just English in Moscow and, driving excepted, it is surprisingly safe: the murder rate is lower than in some of America’s major cities.

Top Sights in Moscow

St. Basil’s

Novodevichy Convent

MORE SIGHTS

• Moscow Fact File
• History of Moscow Russia
• Arriving in Moscow
• Getting Around
• Moscow Museums
• Nightlife in Moscow
• Moscow Restaurants
• Moscow Entertainment
• Activities in Moscow
• Outside Moscow

FEATURED MOSCOW TOURS

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CLASSIC MOSCOW

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Why visit Moscow

It would take more than two days to walk around the perimeter of the biggest city in Europe, Moscow. Many of its inhabitants barely know what’s beyond the few blocks around their flat and there are so many attractions that it’s almost impossible to know where to start. If there is such a thing as an antidote to boredom, Moscow City is it. The mind-boggling range and diversity of things to do, places to eat, parks, historical monuments and more means that a vacation in Moscow has a wealth of activities to offer for every type of traveler, from young families to retirees.

Reasons to Vacation in Moscow in 2022

The Bolshoi theatre is familiar to almost everyone as Russia’s grandest theatre, but what people don’t know is that there are many more bolshoi (big) sites in Moscow that are worth travelling all the way to Moscow to see. For more than 100 years, the world’s biggest bell has been hidden behind the Kremlin’s walls and inside Moscow’s main park (which is bigger than some countries!) there is the world’s largest outdoor ice-rink. Travelers that visit Moscow can stay at the Izmailovo, Europe’s biggest hotel, then eat at the largest and most historic McDonald’s in Europe and after that have fun at the largest European indoor theme park!

Ancient Past & Stunning Architecture:

As those who travel to Moscow will see, just because Moscow is a city of record-breaking, glitzy high-rises doesn’t mean that there is no history. On the famous Arbat street, time-worn, wooden storehouses and century-old churches are squashed up against grey, soviet blocks which are then towered over by 21st century office-blocks. Unlike its much younger sibling, St Petersburg, Moscow’s roots stretch way back to the 12th century. Within the walls of the Kremlin, the city’s oldest building the Cathedral of Assumption can be admired in all its 500+ years of age.

Culture & Convenience

For a foreigner who has never visited Russia, Moscow is the perfect stepping stone into this great land of mystery. From the country’s best classical ballet troupes to snow-white troikas trotting through the parks, all the highlights of Russian culture can be had in Moscow without any of the complications that would be expected in other, less developed regions of Russia.

Cheap as Caviar

In Moscow, everything is bargain when with the current foreign exchange rates being what they are. Even caviar doesn’t seem so dear when the exchange rate is at 60rub to the dollar, so go on indulge yourself! Take your 2022 vacation in Moscow and have the best of both worlds, with European luxury at very affordable prices.

Lena, our guide in Moscow was excellent. She was very knowledgable and could answer any question we had for her. We liked that she could pick up on our interests and take us places we might not have thought of to go. When we realized that one of the places we had chosen to see would probably not be that interesting to us, she was able to arrange entry to the Diamond Fund and the Armoury for us. Riding the Metro with Lena was a real adventure and a lot of fun. In Saint Petersburg we found Anna well versed in the history of the Tsars and in the Hermitage collection. Arkady in Veliky Novgorod was a very good guide and answered all of our questions with ease. Novgorod was perhaps a long way to go for a day trip, but we did enjoy it. Vasily was a great driver to have and kept us safe with good humour and skill. We enjoyed ourselves so much, my daughter says she is already planning to return. We would both have no hesistation to recommend ExpresstoRussia to anyone we know.

Just wanted to let you know that My grandson Bruno and I couldn´t have been more pleased with our week in Moscow (6/15 - 6/21). We were absolutely enchanted with the whole experience, including getting lost a couple of times in the Metro during our free time. Although both our guides (both Eleanas) were excellent, I would particularly commend the first one (she took us to the Tatiakov, the KGB tour, and to that beautiful cemetery where so many great Russian artists, authors, composers, musicians, militarists, and politicians are buried). Her knowledge is encyclopedic; and her understanding of today´s Russia as a product of its past was, for us, truly enlightening. I will be taking another tour in Russia, with my wife, within the next two or three years. I will be in touch with you when the time comes. Meanwhile, I will refer you to other potential visitors to Russia as I meet them.

We had a great time both in Moscow and St Petersburg. Your travel agency was excellent in coordinating the whole trip. Everything worked like clockwork. The guides assigned to us were very nice and friendly. They had a great knowledge of their subjects. The cars and the drivers were great. The hotels were good and the itinerary was good. All in all, it was a wonderful experience. It was nice dealing with you and your company. Thank you very much for a great Russian experience. Have a great future ahead

• 31 reviews of Express to Russia Moscow Tours in Moscow

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TravelUp   Reviews

In the Flights Search Site category

Visit this website

Company activity See all

Write a review

Reviews 4.3.

94,762 total

Most relevant

Subject: Feedback - Appreciation for Kyle Roberts Kyle Roberts I wanted to express my sincere gratitude to Kyle Roberts for his outstanding assistance in purchasing my ticket. He was exceptional at his job and made the process seamless. Thank you, Omid Samari

Date of experience : April 19, 2024

Shawn Sampson is an excellent and trust…

Shawn Sampson is an excellent and trust worthy travel agent. He has a big helping attitude and solved the problem with ease earlier today. I have bought tickets via TravelUp a few times over the years and never had any problem. I certainly recommend TravelUp to future travellers.

Date of experience : April 16, 2024

Reply from TravelUp

Good afternoon, Yousuf, Thank you for your 5-star rating. Shawn Sampson will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

the online booking experience

the booking experience was good other than expecting to provide passport details and finding this was not required. It would have been nice to have known that prior to starting the booking, or even during it as it gave me an uneasy feeling.

Date of experience : April 17, 2024

Good morning, Mr. Brooke, Thank you for sharing your 4-star review. It is unfortunate to see that you had a challenging time while booking in order to feed the passport details as these days it has been kept mandate by the airlines to feed these details beforehand. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

PROMPT CONFIRMATION OF THE PRICE AND…

PROMPT CONFIRMATION OF THE PRICE AND EASY FORM FILLING PRECEDURE PRICE NOT HIKED UP FROM THE STATED PRICE ON SKYSCANNER

Easy and quick booking

Easy and quick booking. I hope I will be having no issues with flights and the information which was provided at the time of booking.

Brilliant . I am so happy everytime as the service i get from Travel up is excellent . Very very happy with this company . The cheapest and you a big lugggage allowance to Dubai. More than Emirates themselves !! Also really great if you need to change your flight. very very happy Manjeet Chaggar Hornchurch Essex

Good morning, Mrs. Chaggar, We are grateful that you chose to give us a 5* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

FRAUDLUENT COMPANY TOOK MY MONEY

Avoid this fraudulent agency at all costs. I don’t even know where to begin with my ordeal. Booked a Lufthansa flight with them. I got sick and they refused to help so I contacted the airline. The airline approved the waiver and change fee only. Left detailed notes for travel agent. I have emailed and called about 20 times. They kept running me around in circles. Frances the admin was terrible. If you check other negative reviews you’ll see this feedback. Excuses and stories. No response. It turns out they requested a refund from the airline but did not refund me the money! I’m shocked! How dishonest. I am looking to escalate further because this is illegal. Planning to report to citizens advice for some legal direction. AVOID. AVOID!!!!!!

Easy to book but had to do it several…

Easy to book but had to do it several times as the system said my order was out of date within minutes.

Good afternoon, Mr. Gault, Thank you for the 4*review. We apologize for the inconvenience caused due to the timed-out session. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

Avoid. I booked through travelup a multi city trip, with a flight from Riyadh to Dubai. Due to the weather conditions, my flight was cancelled and the airlines told me I have to rebook through my agent, which is Travel up. I tried to call, but in vain. I filled several online forms and didn't hear back. There was no notifications over the cancellation. They left us stranded not knowing what to do. Very poor customer service.

Date of experience : April 18, 2024

Good afternoon, Ghaith, We are sorry that our team failed to return the call after your multiple requests as we are experiencing high call volume due to the weather conditions in middle east. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience. Your feedback will be shared with the relevant team to ensure they are all made aware of the importance of returning calls promptly. We appreciate your cooperation and patience. Regards, TravelUp

Cheap flights - easy to use website

Cheapest flights I can find on the internet - easy to use and used them before so I know this is a reliable site to use.

Good afternoon, Thank you for your 4-star rating. Your feedback is appreciated. Thank you for booking with us. Regards, TravelUp

Travel up review

Searching and booking flights was so easy. Very efficient website.

No hidden costs

No hidden costs, all cheap options selected by default, website working great, easy payment options.

AVOID AT ALL COSTS !!!!!!

DO NOT BOOK THROUGH TRAVELUP IF YOU DONT WANT TO BE MESSED ABOUT I SPOKE TO FRANCIS WHO WAS TRYING TO SCAM ME WHEN I CONFRONTED HIM AND SAID I WANT TO SPEAK TO A MANAGER HE HUNG UP ON ME MANAGEMENT REALLY NEED TO TAKE A STEP AND WORRY ABOUT THEIR CUSTOMER SERVICE!!!!! AVOID AT ALL COSTS SCAMMERS

Good but needs some improvement.

Great booking. I just wish the luggage allowance would be better shown on the flight details. i.e. the number of luggage allowed/included with the booking etc.

Date of experience : April 13, 2024

Good evening, Mr. Mayor, Thank you for sharing your 4-star experience with us. It is unfortunate to see that you had a challenging path due to baggage related concerns. However, we are glad you made the booking successfully. Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected. We appreciate your patience. Regards, TravelUp

I don't usually make bookings on third…

I don't usually make bookings on third party websites due to my previous experience with another but I am pleasantly surprised with this company. Booking email came through quick and payment was taken efficiently. Would use travelup again.

Date of experience : April 09, 2024

Good morning, Sonia, We are grateful that you chose to give us a 4* rating with your valuable time. Our team enjoys doing what they do because of customers like you. Your review has made our day. Thank you for your compliment. Regards, TravelUp

price was better then the flight…

price was better then the flight website. hopefully no issues while traveling as first time to book via third party

Date of experience : April 14, 2024

Good evening, Mr. De Souza, Thank you for sharing your 5* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

GHANI USMAN was very helpful and found…

GHANI USMAN was very helpful and found the cheapest price possible with the limited availability. So grateful to him. I would highly recommend reaching out to him directly as he demonstrates an excellent customer service

Date of experience : April 12, 2024

Good morning, Iryna Savchuk, Thank you so much for sharing your 5* feedback about our service. We are glad to hear that Ghani Usman's performance exceeded your expectations regarding your trip. We will make sure that our representative receives the recognition he deserves. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Charlotte was so helpful and…

Charlotte was so helpful and informative and went the extra mile for absolute reassurance on a trip to New York for two 19 year olds.

Date of experience : April 11, 2024

Good morning, Helen, Thank you for your 5-star rating. Charlotte will be motivated after hearing your feedback and will strive to keep serving you ahead in the future. Regards, TravelUp

Cheap flights and quick process, :-)

Cheapest flight rates secured and the booking process was smooth and quick so far. This review is just after completing my booking, I hope the service post the booking will be same, fingers crossed!

Date of experience : April 10, 2024

Good evening, Mr. Arya, Thank you for sharing your 4* review with our community. Your feedback is important to us, and we will continue to strive for the same level of services in the future. Hope to hear from you again about your upcoming trip. Regards, TravelUp

This is the second time I have used…

This is the second time I have used them and I have had no problems and found everything very easy to navigate

Good morning, Mr. Spencer, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp