mybswhealth video visit

MyBSWHealth 12+

Baylor scott and white holdings.

• #98 in Medical
• 4.8 • 161.9K Ratings

iPhone Screenshots

Description.

Baylor Scott & White’s MyBSWHealth app gives you the ability to manage all of your healthcare needs in one place. Within the app, you can: • Find doctors and locations in your network and schedule appointments with ease • Securely communicate with your care team • View lab results and past visit summaries • Review and pay bills • Complete a telehealth visit and get a diagnosis and prescription on your smart phone without leaving home • View deductible, out of pocket max, and claims information if you are a member of the Scott and White Health Plan • Transfer or refill prescriptions at BSW pharmacies • Upload health and fitness data, including data from the “Apple Health app”, when enrolled in self-tracking programs • Manage your family’s healthcare needs from a single place The MyBSWHealth app is just one way that Baylor Scott & White is making healthcare the way it should be.

Version 7.1.0

Addressed various bugs and implemented key improvements to enhance user experience and overall functionality.

Ratings and Reviews

161.9K Ratings

Little information

As another patient said before this USED to be a great app. My husband and mother could go on and look at labs, visit notes, etc. it’s ridiculous. I have been diagnosed in October of 2017 with a new illness. I’m seeing multiple providers for this issue. I required about 10-12 vials of blood to be drawn. I have a port because my veins are useless. So 2 of my other specialists sent lab requests over to Texas Oncology because they drew from my port. These were extremely important tests. It’s been over a month and not only have the labs not posted but there was no mention of my low iron that I have treatments for. In addition my physician got a little agitated saying that having all those tests run there was not going to work. He said he doesn’t read those labs and since it’s under his name he could be liable. Well, ok they are the ones who suggested this because it’s nearly impossible to draw from my veins. So I’m kinda stuck. I’ve sent messages thru this ridiculous “portal” which was the one thing baylor had going for it and now it’s useless too. Lastly I have a patient portal thru Texas Oncology and it’s no better. I don’t know what happened but it’s a real shame and disappointment because you can never get info by calling dr or nurse. Standard is “ let me pull that up and I’ll call you back or I’ll send results to your email. You are forgotten before the phone hangs up!

Developer Response ,

We would like to learn more about this experience and put you in touch with a representative in our patient relations department to assist. If you’re interested in speaking to a representative, please provide us with more information via https://bit.ly/ContactUsBSWH. Thank you.

Park Lane Endocrinology —Dr. Emilia Popa & Thao Nguyen, PA

WOW! How blessed am I having such an amazing, experienced medical team guiding my diabetes care plan for years. I am always greeted warmly from reception, to checking in with the nurse. It is often that I get to speak to both doctors, if only in passing, not just the one I have an appointment with. I have been coming here for two decades. Here I’ve been guided in best practices for managing my type 2 diabetes—from nutrition to a progression of medication that helped me manage my diabetes and maintain blood sugar control. As new medicines have become available on the market, these informed doctors converse with me about them and possible logical next steps, such as the Ozempic semiglutide I began in June of 2022, and I’m now taking with great results. I’ve seen success personally in maintaining my overall health and well being after having diabetes for 27 years. Thank you Baylor for finding such exceptional doctors to be part of your system and making the conditions right for retaining them on your team. Kind regards, Dr. Lynda Carter

Thanks for sharing so much love, Dr. Lynda Carter! We're so happy to hear how pleased you are with the care you received at Baylor Scott & White Park Lane Endocrinology.

App Needs Some Improvements

I access this app to view documents, appointments, test results and communicate with drs offices for my 77yo father. I’m able to navigate things myself but it’s not very user friendly for older patients. This should be streamlined in a way that makes it much easier for older patients to navigate and access their information. For example accessing test results takes extra clicks to links within messages to access when they could be simplified by clicking on “test results” and viewing a list of results by date with a comprehensive naming for the result so that I know what type of test it was before opening them. Instead I have to click “test results” and then click a link in a message to view them not knowing what results I’m viewing until they open. Also, I would suggest adding a feature for archiving messages in bulk or at least having an option to slide left or right to mark messages as “read”. There are multiple other improvements like these that could improve the user experience for this app and more importantly make this easier to navigate for elder patients. Overall I’m able to get the information I need for my dad and give it 4 stars. However, I doubt that the elder community currently utilizes this much due to the difficulty they likely have with navigation and overall user experience.

Hi Robnation101, user experience is very important to us, and we appreciate you taking the time to share your feedback. We have shared your review with our development team for further review.

App Privacy

The developer, Baylor Scott and White Holdings , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, Spanish

• Developer Website
• App Support
• Privacy Policy

More By This Developer

BSW Virtual

Grow Well by FirstCare

Grow Well by SWHP

You Might Also Like

Texas Health MyChart

Your Texas Benefits

MyCookChildren's

Children's Health

You are using an outdated browser. Please upgrade your browser to improve your experience.

• Shop for a Plan
• Member Resources
• Find a Provider
• An Employer
• Shopping for a Plan
• Medicare Advantage Plan details, resources and pharmacy information.
• Marketplace Plan details, resources and pharmacy information.
• STAR Medicaid/CHIP Low-income families and Children's Health Insurance Program plans.
• Small & Large Group Plans Plans for organizations of all sizes.
• MyBSWHealth App Stay connected to your health.
• Health and Wellness Programs Preventive care, wellness webinars and more.
• Advance Care Planning Tools to create a Living Will, DNR, etc.
• COVID-19 Resources related to COVID-19.
• Virtual Care Access to board-certified healthcare online.
• Make a Marketplace Payment Make a payment securely online.
• Plan Documents Documents available in PDF format for download.
• Pharmacy Information Formularies, pharmacy locator and more.

My Plan   //

BSW SeniorCare Advantage ™ plans.

ACA Marketplace plans and more.

Options for organizations of all sizes.

RightCare and FirstCare products.

Baylor Scott & White Health Plan brings together the best in member-centric care, backed by Baylor Scott & White Health — a name Texans know and trust.

Whether you're looking for a plan for yourself, your family or your employees, we can help guide you.

Medicare Advantage Plans

Our Medicare Advantage plans are designed to coordinate with your doctors to help eliminate unnecessary expenses. We offer plans with $0 premiums and $0 copays on many mail order prescriptions. Get more information about our Medicare Advantage Plans .

Individual & Family Plans

All of our Gold, Silver and Bronze Marketplace plans offer different coverage levels, deductibles and benefits tailored to individuals and families. And you'll enjoy access to more than 35,000 network providers. Learn more about our Individual & Family plans .

Employer Group Plans

Healthy employees are happy employees. Whether you have two employees or thousands, our group health plan options include a wide range of cost-sharing options including varying levels of copay, deductible and coinsurance amounts and more. View plan details and service areas.

Medicaid & CHIP Plans

STAR is a Medicaid program for low-income families, children and pregnant women and includes doctor visits, prescriptions and more.  In Central Texas, we offer Scott and White Health Plan STAR Medicaid plan. In West Texas, we offer STAR Medicaid plans through our subsidiary company, FirstCare Health Plans.

Ready to enroll?

Which areas do we cover?

Service Area Maps

Looking for a healthcare provider?

Provider Search Tool

Interested in learning more?

Contact your insurance agent or call us at 844.633.5325 ., healthcare on the go.

Members have access to board-certified doctors, pediatricians, licensed therapists and more using your smartphone, tablet or desktop computer.

MyBSWHealth Virtual Care

Receive care from the comfort of your home, or anywhere in Texas, 24/7. Simply log into MyBSWHealth.com or download the app .

Conduct an eVisit for common medical conditions and get care fast

• Complete a short, online interview about your symptoms.
• Receive a response from a Baylor Scott & White Health provider within one hour.
• Select your preferred pharmacy to send prescriptions (if needed).

Schedule a same-day Video Visit with a provider, face to face

• Schedule your appointment.
• Talk with a Baylor Scott & White Health provider live about your symptoms.
• Visits length varies, based on your needs. Often as quick as 10 - 15 minutes.
• Provider will send prescription (if needed) to your preferred pharmacy.

Better tools make it easier

We all have different healthcare needs. Handle them your way with the MyBSWHealth app. Download the app today and take a hands-on approach to your healthcare.

Texas-Sized Customer Service

Have questions, or want a little extra assistance? Give us a call at 866.334.3141 (TTY: 711 )

Oct. 1-March 31: 7 AM to 8 PM daily (closed major holidays) April 1-Sept. 30: 7 AM to 8 PM weekdays (closed major holidays)

Baylor Scott & White Health Plan 1206 W. Campus Drive Temple, TX 76502

Marketing Complaints

We take marketing misrepresentation allegations seriously and encourage you to contact us to report marketing complaints or concerns. So that we may complete an effective investigation, please provide the name of your sales agent or broker when submitting a complaint. You may also file a complaint with CMS at 800.MEDICARE .