van zile travel service

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Corporate: 585.244.1100

Vacation:  585.244.8300

Van Zile Travel is not a California Seller of Travel

Van Zile Travel is a full service travel management company for Corporate, Group, Meeting, Incentive, and Leisure Travel. 

CINDY LIBERATORE

ADDITIONAL AGENTS

Gabriela Rind Kathy Tianello Nes Rideout Sally Dellefave Linda Krause Kim Mastrosimone

Diane Robertson Gina Roberti

VACATION CONSULTANT

LUXURY TRAVEL CONSULTANT

GLEN SKALNY

SKALNY TEAM

KATHY LAZZARO

CHRIS VAN ZILE-STABINS CTC

MEET OUR VACATION TRAVEL EXPERTS

Kate Van Zile discusses keeping her family’s business thriving

Kate Van Zile has seen a lot of change in the travel industry as president and owner of Van Zile Travel.

When she was still a young girl, her father did well in the family business by offering trips to Washington D.C., Boston and more for schoolkids. As time went on, those trips became more difficult to coordinate, and the liability and responsibility involved shut down that side of the business.

Then the Internet crept into households across the world, and suddenly, travelers could book a trip online from the comfort of their couch.

But Van Zile Travel proved resilient. Even after 2008, when its “corporate travel” and “meetings and incentives” divisions were hit hard due to the recession, the agency marched on with the help of its third division, “leisure travel.”

“Because of the automation and technology and because of the Internet, we almost have to change our business model every other year. So I think that’s a bit of a challenge, and that’s probably the greatest appeal for me,” said Van Zile, whose grandfather started the agency in 1911.

Because of the drastic shift in the industry and the drastic decrease in the number of agencies today, hiring has been a challenge, especially finding experienced agents.

Van Zile, a Brighton resident, has combated that problem by taking in employees with a solid customer service background and spending the time and effort to train them in the industry.

We spoke with the third-generation Van Zile owner, now 52, about getting into the family business, working around natural disasters and more.

On breaking into the business: “I started working at the agency when I was 17 in a variety of roles, but I started at the very bottom. People actually used to smoke in the office back then, and one of my jobs besides making coffee was emptying ashtrays into the Chase & Sanborn coffee can. Can you imagine?”

On matters out of her control: “We had a call from the Centers for Disease Control and Prevention when that nurse infected with Ebola had flown to Dallas. We did have someone on that plane, and nothing happened, thankfully. Then you have the Chikungunya virus in the Caribbean and civil unrest in various countries. That’s just a constant challenge because it’s so far out of our control. One doesn’t know what’s going to be the next natural, political, environmental or health disaster. And we have our share of disasters!”

On obtaining business around the country: “Our corporate business is 80 percent of our volume and leisure is 20 percent. Our clients come from all over the country, and we have salespeople that are seeking those clients. But you may also have a company that sells or merges, or you may have a CFO that leaves one company and goes to another, and when they arrive at this new company … they keep their business with us.”

On how she’s stayed in business: “There used to be 44,000 agencies in the country, and now there are 14,000. Having the diversity of the three different divisions really helps me. There can be chaotic times in the business world, but maybe the leisure side is still doing well. Same thing with the ‘meetings and incentives’ — they were all but shut down in 2008 because it didn’t look good for a company to have an incentive trip. Having that diversity has helped me.”

For more information: Van Zile Travel, 3540 Winton Place. Corporate: (585) 244-1100, Leisure: (585) 244-8300 or go to www.vanzile.com .

Van ZILE Travel Service » Travel Agencies

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Do you know that…

• Airfare prices change daily?
• That great deal you found on your own today may be old news tomorrow?
• A difference of one day in departing or arriving dates can save you hundreds?
• Travel agents often have first-hand experience with the places they recommend?
• Certified travel agencies have a lot more leverage than individuals when settling disputes with airlines and travel suppliers?

You can have a team of “insiders” working for you. Just use the search box above to find them!

Travel Agents:   Click Here to add your Travel Agency to TravelHUB.

The RIT Travel Department is responsible for processing travel reimbursements in compliance with all necessary guidelines, administering the PNC Travel card program, and providing excellent customer service to employees. The Travel team partners with the RIT Service Center to deliver guidance on a range of topics in support of the University’s business-related travel activities.

Contact Info

For travel-related inquiries, please visit the  RIT Service Center  or call 585-475-5000.

Employee Travel Reimbursement

Business Travel Cancellations

The information on the table below provides steps for RIT travelers to follow when a business event such as a conference is cancelled by the event sponsor or the traveler is not able to attend for business or personal reasons.

If you have questions about this information, please contact [email protected] .

The full RIT Travel Policies & Procedures Manual can be found in the sections above.

Corporate Travel Cards

RIT has contracted with PNC Bank to provide corporate travel cards to University employees. All regular RIT and NTID employees who expect to incur $500 of RIT approved business travel or hospitality expenses per year may apply for a corporate travel card.

• RIT and NTID employees may apply for a PNC Corporate Travel Card.

The corporate travel card is "individual pay" - the employee (cardholder) is responsible to remit payment directly to the bank for all expenses incurred on the card in connection with business-related travel and/or hospitality. The employee may request reimbursement from the University for authorized business expenses. While the card is issued in the name of the employee, it may only be used to pay for business travel expenses including only hotels, transportation services including car rentals and airport parking, meals, and supplies needed while traveling as well as hospitality. The corporate travel card is not for personal use.

The PNC Corporate Travel Card provides employees with a convenient method to pay for RIT business travel and hospitality expenses. There are numerous advantages to using a corporate card:

• Your credit line on your personal credit card is not tied up with business expenses.
• It simplifies tracking reimbursable business expenses.
• Since the RIT tax exempt number is embossed on the card, hotels and other businesses are more likely to accept RIT's tax exemption.
• Using your card streamlines completing your travel expense report since card charges are imported into IExpenses from PNC Bank.

Please plan ahead to ensure that you have your card in-hand prior to leaving on your business trip.

General Information about Corporate Travel Cards

Applying for a Corporate Travel Card ("Card")

• Go to the controller's office website for the  PNC Travel Card Application .
• Return the completed application either via email ( [email protected] ) or interoffice mail; University Card Administrator (UCA), 100 Park Point 2nd Floor @ RIT, for processing.
• Cards are usually available for pick-up from the Controller's Office within five to ten ;(5-10) business days after the completed form is received by Accounting.
• Sign the  PNC Travel Card Cardholder Agreement  and send it with your application. RIT identification is required for card pick-up. You are expected to read and comply with all terms stated in the disclosure agreement accompanying the Card.
• Only one Card will be issued to each employee. RIT will not provide a second (spouse) Card.

Delinquent Accounts

• An account becomes delinquent when a payment has not been received by the bank and credited to your account within 25 days. If an account is not paid within 31 days, RIT will send an email notifying you that the account is past due.
• If you do not make payment within 61 days of the billing date, your Card will be suspended. The cardholder and supervisor will receive an email stating the card will be suspended and balance due is expected to be paid in full by end of business day. The cardholder's procurement card, if applicable, will also be suspended.
• If you do not make payment within 91 days of the billing date, your Card will be cancelled. The cardholder and supervisor will receive an email stating the card will be cancelled and balance due is expected to be paid in full by end of business day. The cardholder's procurement card, if applicable, will also be cancelled. You will not be reissued another Card at any time in the future.
• The RIT travel card is a personal liability credit card; therefore, delinquent balances will affect your personal credit. In addition, delinquencies such as this jeopardize the viability of the travel card program and it has a potentially serious impact on RIT. If you need assistance or guidance regarding resolution of delinquent debt on your RIT travel card, you may contact your HR Services Manager who will provide you with information regarding RIT's Employee Assistance Program.

Leaves of Absence

Leaves of Absence - If you are granted a leave of absence without benefits, you must surrender your Card before beginning the leave. If you are granted a leave of absence with pay, you may retain and continue to use your Card.

Lost or Stolen Cards

• PNC Bank: 1-800-685-4039

Reimbursement for Expenses

Reimbursement for Expenses - Complete a  RIT Travel Expense Report  online to be reimbursed for business travel or hospitality expenses charged to your Card; RIT will not remit payment for your bill directly to your Card provider.

Responsibility for Payment

Responsibility for Payment - You, the cardholder, are responsible to pay for all charges incurred on your Card in a timely manner. Card statements are mailed directly to you and are also available online the first day after statement date. You are responsible for remitting payment directly to the bank. The amount owed for all charges is due by the payment date indicated on the statement. A late fee and finance charge will be assessed when payments are received after the due date. Cardholders are responsible to pay any late fees or finance charges. RIT will not reimburse cardholders for late fees and finance charge.

Termination of Participation

• When you are no longer employed by RIT.
• If your account becomes delinquent (past 30 days) more than six times in any 12 month period.
• If your account is 61 or more days past due.
• You may not use the Card for personal use or delegate the use of your Card to another individual.
• Misuse of the Card may result in disciplinary action.
• The Card may not be used to purchase equipment or supplies. Follow RIT purchasing policies and procedures for such purchases.
• If you cancel your Card for any reason, cut it in half and return to Accounting, 100 Park Point 2nd Floor @ RIT
• Inform the vendor of RIT's tax exempt status before the transaction is processed. You will be asked to present a New York State Tax Exempt form; forms may be obtained from the Controller's Office at 475-2383.
• Refer to the Controller's Office web page for a list of states that recognize RIT's tax exempt status; call the Controller's Office at 475-2383 to obtain the tax exempt form for the state you are traveling to.
• Note: Travelers will not be reimbursed for sales taxes paid if they have not asked for the exemption.

Use of the Corporate Travel Card

• Automobile Rental and other transportation services, excluding air and rail tickets that should be charged to the CTA account through one of RIT designated travel agencies. Refer to the  Designated Travel Agencies section  for more information.
• Food service establishments

PNC Corporate Travel Card

• Travel and Emergency Service
• Auto Rental Collision Damage Waiver
• For emergency service or answers call: 1-800-VISA-911
• Report lost or stolen cards to PNC Bank at: 1-800-685-4039

International Travel and the Fly America Act

As the name implies, the Fly America Act (the Act) (49 USC 40118) is a federal law that requires all international air travel paid for with federal funds be performed on U.S. air carriers to the maximum extent possible, regardless of cost or convenience. Therefore, the requirements of the Act must be followed by all University faculty, staff, and students when federal dollars are involved in the reimbursement process. For federally-funded grants and contracts including pass through awards, it is the Principal Investigator’s responsibility to ensure that all international air travel is in compliance with the Act. The major requirements of the Act and the use of U.S. flag air carriers can be found in the Federal Travel Regulations (sections 301-10.131 to .143).

Code Sharing Arrangements

While international flights should be on U.S. air carriers whenever possible, the Act permits flights on foreign air carriers when there is a code sharing arrangement. Code sharing occurs when one air carrier leases space on an aircraft of another airline. Under certain conditions a code-share flight on a foreign air carrier is considered the same as one operated by a U.S. air carrier and allowable under the Act. For example, if United Airlines (UA) has a code sharing agreement with British Airways (BA) and the ticket or boarding pass identifies the flight as UA ## Operated by British Airways, the requirements of the Act would be met since the designator code (UA) indicates that United Airlines provided the service. However, if the ticket documentation identifies the flight as BA ## Operated by United Airlines, then the requirements of the Act would not be met because the service was provided by the foreign air carrier.

Airline Open Skies Agreements

Another possible exception is transportation provided under a bilateral or multilateral air transportation agreement to which the U.S. Government and the government of a foreign country are parties, and which the U.S. Department of Transportation has determined meet the requirements of the Act. See the Federal Travel Regulations at the following link for detailed information related to Airline Open Skies Agreements .

In 2007, the U.S. entered into an “Open Skies” Agreement with the European Union (“EU”). The current Agreement gives European Community airlines (airlines of Member states – see list below) the right to transport passengers on flights funded by the U.S. government, when the transportation is between: (1) any two points outside the United States; or (2) a point in the United States and any point outside the United States that the EU airline is authorized to serve under the “Open Skies” Agreement.

What does this mean to you?

If you are scheduling international travel that is federally funded, you must ensure that all flights, where possible, are on U.S. air carriers or foreign air carriers that code share with a U.S. air carrier. Because of the complexities related to the interpretation of and compliance with the Act it is highly recommended that when traveling internationally on a federally-funded grant or contract you book your international travel through the University’s travel management company, Carlson Wagonlit Travel (CWT). The travel agents at CWT are well versed in the Fly America Act requirements. Please be sure to advise them that your trip is federally funded.

Documentation of Compliance with the Fly America Act

Sponsored Programs Accounting (SPA) reviews all international travel on federally sponsored projects and may disallow the cost of any air travel that does not appear to be in compliance with the Act or other sponsor requirements. When you send your Travel Expense Report (TER) to SPA for approval, your SPA Representative will look at the designator code next to the flight numbers. The TER and actual flight documentation must show a U.S. air carrier’s designator code next to the flight number or a Fly America Act Waiver Checklist must be attached. If the SPA Representative is unable to verify the air carrier’s designator code or if an appropriately completed Fly America Act Waiver Checklist is not provided, the TER will be returned to the traveler with a request for additional documentation. If no additional documentation exists, the traveler is responsible for providing an alternative account (not federally-funded) to charge the portions of the trip that are not compliant with the Act.

If you are ever in doubt, please call your SPA Representative for assistance.

U.S. Flag Air Carriers and Designator Codes

In order for a flight to be in compliance with the Act, the code of a U.S. flag air carrier must be noted as part of the flight number on the flight documentation. Each airline has a two letter alpha code. For example, United Airlines has a code of “UA”. On an airline ticket, boarding pass, or passenger receipt, this code is designated just to the left of the flight number. The list below identifies designator codes for most U.S. air carriers:

European Union Member States Air Carriers and Designator Codes

In order to claim the Airline “Open Skies” Agreement exception specifically for the European Union, you must complete the Fly America Act Waiver Checklist and submit documentation with your TER reflecting a European Union Member State air carrier’s designator code. The list below identifies designator codes for most European Union air carriers:

Fly America Act Waiver Checklist

(To assist in determining qualification for a waiver of the restrictions of the Fly America Act under 41 CFR Part 301-10, check the applicable statements(s) below.)

• Use of foreign air carrier is necessary for medical reasons.
• Use of foreign air carrier is required to avoid unreasonable risk to traveler's safety. (see 41 CFR 301-10.138(b)(2) for supporting evidence needed)
• Seat on U.S. air carrier in authorized class of service is unavailable, seat on foreign air carrier in authorized class of service is available.
• Other - (Provide detailed justification.)
• Bilateral or multilateral air transportation agreement. U.S. is a party and Dept. of Transportation determines agreement meets requirements of Fly America Act. (Open Skies Agreement)
• No U.S. flag air carrier provides service on a particular leg of your route (can only use foreign air carrier to or from nearest interchange point to connect with a U.S. carrier.)
• A U.S. flag air carrier involuntarily reroutes traveler on a foreign air carrier.
• Service on a foreign air carrier is three hours or less, and use of U.S. flag air carrier doubles en route travel time.
• Air travel is between the U.S. and another country and use of a U.S. carrier on a nonstop flight extends travel time by 24 hours or more.
• Use of a U.S. carrier increases the number of aircraft changes outside the U.S. by 2 or more.
• Use of a U.S. carrier extends travel time by 6 hours or more.
• Use of a U.S. carrier requires a connecting time of four hours or more at an overseas interchange point.

Remember, you must use a U.S. flag air carrier on every portion of the route where it provides service unless you qualify for a waiver. Please forward completed form to Sponsored Program Accounting representative.

You will also be asked to provide the following information:

• Name of Traveler
• Project Number
• Name of person completing the form
• Signature and date

Printable version of the Fly America Act Waiver Checklist.

Major Metropolitan Cities

When traveling to one of the cities below, you may be reimbursed for meal expenses up to $66.00 per day You MUST have actual receipts.

All International Travel: $125 max per day with receipts OR $78.00 per diem (no receipts)+

Based on 2023 Federal General Services Administration rates for cities with a daily per diem rate Updated Fall 2023.

Sales Tax Exemptions and Certificates

RIT business travelers may be exempt from sales and use tax in some states.  For state-specific information and to print tax exemption certificates, refer to the RIT Sales Tax Exemption webpage.

Tipping Guide

RIT will reimburse employees for reasonable tips paid to service providers while traveling on RIT business. Below is a quick guide for customary gratuities for various services (courtesy of the Emily Post Institute).

Restaurants

Other Service Providers

* Varies based on hotel rating and/or location.

Note: Tips amounts may be different outside of the United States. In many countries in Europe, the tip is included in the bill. For cabs, check with the locals when you arrive at your destination to determine what you should consider when tipping your cab driver.

Procedure for Requesting Reimbursement for Tips

For restaurant meals, include tip amount in the total reimbursable amount (or the per diem). Refer to RIT's  Travel Policies and Procedures  for current daily limits.

For cab drivers, include tip amount in the total reimbursable amount.

For all other out-of-pocket tip amounts, request reimbursement in iExpenses on the Receipt-Based Expenses tab with an expense type of ‘Tips-Not Food/Taxi’. Receipts are not required; however, please ensure that the amounts paid conform to the guidelines provided here.

PNC Travel Card

PNC ActivePay Cardholder Guide

This guide will assist you with navigating through the ActivePay website. This document will walk through your first login, what to do if you forget your password, as well as detailed instructions for the pages that you will be frequenting the most. This guide will cover both Cardholder and Approver steps for transaction management. Your organization may not use all of the features covered in this document.

Printable Version of the ActivePay Cardholder Guide

PNC Travel Card Delinquency Procedures

The PNC Bank travel card requires payment within 25 days of the statement date. It is imperative that the balance is paid before the due date to avoid incurring a late payment charge. Late payment charges are the responsibility of the cardholder and will not be reimbursed by RIT. The available balance is not reset to your monthly limit until payment for the previous month has been made.

RIT receives and monitors monthly delinquency reports from PNC Bank.

Cardholder balance 31-60 days past due:

RIT will send an email to cardholder indicating delinquent balance. Cardholder will respond to email indicating when the balance will be paid in full (including any late payment charges).

Cardholder balance 61-90 days past due:

Suspension of the travel card will occur when account balance reaches 61 days past due. The cardholder and supervisor will receive an email stating the card will be suspended and balance due is expected to be paid in full by end of business day. The cardholder’s procurement card, if applicable, will also be suspended.

Cardholder balance 91-120 days past due:

Cancellation of the travel card will occur when account balance reaches 91 days past due. The cardholder and supervisor will be contacted, stating the card will be cancelled and balance due is expected to be paid in full by end of business day. The cardholder’s procurement cards, if applicable, will also be cancelled. You will not be entitled to receive an RIT corporate travel card or travel advances in the future.

The RIT travel card is a personal liability credit card; therefore, delinquent balances will affect your personal credit. In addition, delinquencies such as this jeopardize the viability of the travel card program and it has a potentially serious impact on RIT. If you would like to speak with a PNC representative regarding your account balance, you may call 1-800-685-4039.

If you need assistance or guidance regarding resolution of delinquent debt on your RIT travel card, you may contact your HR Services Manager who will provide you with information regarding RIT's Employee Assistance Program.

PNC ActivePay Pay Bill On-line

The Pay Online feature supports capturing payment information (transit routing number and ABA/DDA number) and submission for one-time payments. The processor then transmits the payments through PNC and on to the ACH network to be processed by the Federal Reserve.

Click on Transactin Maint, Statements.

Make Payment

The following fields are available: Statement Date: retrieved by PNC ActivePay via Web Service to the processor Statement Amount Due: retrieved by PNC ActivePay via Web Service to the processor Current Balance: retrieved by PNC ActivePay via Web Service to the processor Due Date: retrieved by PNC ActivePay via Web Service to the processor

• You must set up an account first. Click on 'Create Payment Account' to begin.

Check Number: editable Payment Date: defaults to current date Amount: editable Account List drop-down:

• Displays the available account for payment as defined in Account Management
• The last 4 digits of the Routing Number and Account Number display dynamically based on the account selected in the drop-down.

Account Management

The user can Add, Edit, and Delete Routing Numbers and Accounts and can also define a default payment account.

The user is permitted to enter up to three Accounts. For each account, the user must define an Account Name, enter a Routing Number, and enter an Account Number. The Routing Numbers and Account Numbers are stored on the processor.

NOTE: Routing numbers are 9 digits long, including any leading zeros; Account Numbers are up to 19 alphanumeric digits.

Payment Processing

Upon submission of a payment, PNC ActivePay makes a Web Service call to the processor to transmit the payment information into the processor’s payment stream to be processed via the ACH network. The processor will confirm the payment was successfully received and PNC ActivePay displays a success message at the top of the screen.

History – to view the history of payments

On this page, the user can search for and view payments.

Also, edit or cancel a payment that has not been processed yet. Search options include:

• Payment Type: Processed, Pending, Canceled, Failed
• Last X Payments: Enter the number of payments to view
• Date Range: Use the calendar tool to enter a date range

If a payment is not yet completed, the user has the option to edit the payment. Click the Edit button and the Account Name, Payment Date, Check Number, and Payment Amount fields become editable. After the desired edits are made, click Update to update the payment or Close to continue without saving.

Travel Card Chip PIN FAQs

Chip and PIN: What is it?

What is a chip and PIN credit card?

A chip and PIN card is a credit card that includes microchip technology and a personal identification number (PIN) to securely verify a cardholder during a transaction. The embedded microchip is encrypted and the cardholder must enter his/her PIN for each transaction to be approved if the transaction is processed through a chip payment terminal that requires a PIN.

The PIN will take the place of a signature at merchant locations that provide chip payment terminals that require PINs. A chip and PIN card also has a magnetic stripe on the back of card so your transactions can continue to be processed as signature transactions at merchant locations that have not yet been equipped with new chip payment terminal technology.

Why did you send me a new chip and PIN card?

Although signature-based transactions continue to be the most common type of transaction in the United States, many other countries are switching to chip and PIN cards. Upgrading your magnetic stripe card with the new chip and PIN card technology is one way we can help enhance your purchase experience when you are traveling outside the United States.

What are the benefits of my new chip and PIN card?

Chip and PIN credit cards are more convenient when traveling abroad, especially when using the chip card at unattended kiosks, such as at train stations or gas pumps that will only accept a PIN to validate a transaction. Additionally, the embedded microchip in the card helps protect cardholders from fraudulent activity because the microchip is extremely difficult to copy and the PIN validation requirement enhances security of the card if it is lost or stolen.

What does a chip and PIN card look like?

Many features of a chip and PIN card are the same as a magnetic stripe card. Both cards are embossed on the front with the card number, cardholder name and expiration date and provide the three-digit security code on the back of the card. The key difference is the silver colored embedded chip on the front left side of the card.

I’ve never heard of a chip terminal before. Is this something new?

Today, the United States has very few chip-enabled terminals. Within the next year or two, chip-enabled terminals will become more prevalent across the country. Around the world, chip technology has been used for many years to help protect cardholders from fraudulent activity.

Are there any additional fees on chip and PIN cards?

No additional fees apply to your new chip and PIN card.

Chip and PIN: Information about PINs

How will I know what my PIN is?

We will automatically generate a random PIN and will mail it to you prior to your receiving the chip card. It will be important to memorize the PIN for your new chip card.

Will the PIN I use for making purchases be the same PIN that I use for cash withdrawals?

Each new chip and PIN card will have one PIN that can be used for purchases and allowable cash withdrawals. If your company does not allow cash withdrawals, then cash access will be blocked from usage on the chip card.

What happens if I enter my PIN incorrectly?

If you enter your PIN incorrectly three times, your PIN will become blocked. This security measure is put in place to keep fraudsters from trying to guess a PIN, should the chip card become lost or stolen.

If you remember your PIN after it has been blocked, you may contact the number on the back of your chip card to assist you with unblocking your card. You will be asked to enter your account number and answer several security questions. Then, you will select “0” from the IVR menu to be connected with an operator who will assist you in unblocking your PIN. Once your card is unblocked, you may then continue to use your card normally.

If you do not remember your PIN, see the answers for question #10.

What if I forget my PIN while traveling?

If you attempted your PIN incorrectly three times, your card has become blocked. If you do not remember your blocked PIN, please contact the number on the back of your chip card and select “0” from the IVR menu to speak to an operator about your forgotten PIN. The operator will mail you a new PIN number.

Will I use my PIN for purchases on the Internet or for mail or telephone purchases?

No, it is only applicable when you are present at the chip payment terminal during the transaction.

Chip and PIN: Traveling internationally, enhanced security

Now that I have a chip and PIN card, should I continue to notify you before I travel internationally?

Yes, advance notification will help to ensure that legitimate purchases are approved.

How else should I prepare when travelling internationally?

Please make sure to memorize your PIN prior to traveling. If you forget your PIN prior to your travels, please contact the number on the back of the card and request a new PIN mailer to be mailed to you to avoid the delays that can be associated with having to reset your PIN while traveling. It may take 5-7 business days for a new PIN to be mailed to you.

Are chip and PIN cards safer to use than magnetic stripe cards?

Chip cards provide a higher level of security in some countries because the encrypted chip uses several measures that create a complex level of security making a chip card difficult to copy or counterfeit.

If my card has a chip, are you discontinuing magnetic stripes on cards?

The magnetic stripe will continue to be on the back of your new chip and PIN card, so that your card can continue to be used at merchants (local and international) that have not been updated to chip technology.

Chip and PIN: How to use it

When I make a purchase using a chip and PIN card, how is that different from using my existing magnetic stripe card?

When you make a purchase at a non-chip terminal using your chip and PIN card, either you or the merchant will swipe your card and then you sign a receipt. When you make a purchase at a chip- enabled terminal using your chip and PIN card, you will insert your card into the chip reader and then you will be prompted to enter your PIN.

Note: There could be merchants that have chip-enabled terminals that are not set up to prompt for a PIN and will request a signature even for chip transactions. When you insert your card into the chip reader, it will prompt you for a PIN if the chip reader contains that capability; if not, you will just be required to provide your signature.

How do I make a chip and PIN card transaction?

• Insert the chip portion of the card into the terminal with the chip facing up. It’s important to leave the card in the terminal until the transaction is complete. (If you remove the card too soon, the transaction will end and your purchase will not be processed.)
• Follow the prompts on the terminal’s screen and enter the PIN.
• The terminal will display the purchase amount.
• When your transaction is complete, you will be prompted to remove your card. At restaurants, a portable chip terminal may be brought to your table.

RIT Designated Travel Agencies

To assist travelers and administrators when making business travel arrangements, RIT has established relationships with three travel agencies. Information about TZELL Travel Group, Town & Country Travel, and Van Zile Travel Service is located below.

When making travel arrangements through one of the University's designated travel agencies, please use the RIT Central Travel Account (for RIT travelers) or the Government Travel Account to pay for your airfare. The CTA and GTA have been established to provide a convenient payment method that does not require travelers to tie up their credit limit on their corporate travel card - RIT processes one payment each month to each travel agency and then charges the appropriate department's general ledger account.

Tzell Park Avenue

(Formerly Borrelli Travel Service, Inc.)

 Tzell Park Ave Travel Services was chosen to be an RIT preferred travel agency for several reasons:

"If at any time it can be shown that Borrelli Travel, due to its neglect, failed to use the lowest industry-provided applicable airfare, we will provide credit equal to the difference between the fare charged and the lowest applicable fare."

The firm has provided quality service to RIT travelers for many years. They have been a solidly established, fully bonded member of the travel industry in Rochester for more than 30 years earning a reputation for quality customer service provided by a dedicated and highly qualified staff. Each employee at the firm is familiar with the University's corporate business travel needs; they've made it their priority to meet RIT's specific corporate travel policy requirements.

The office is totally automated with state-of-the-art American Airlines SABRE system. They are committed to providing the best rates & fares, as well as the full range of travel services backed-up with their guarantee.

Self-booking tool (on-line) Not available

Agent Assisted $35.00 fee per transaction. The fee will not be charged unless you book a flight.

"After hours" Emergency Service Center $20.00 fee per call, additional charges may apply

Contact Information

Contacts Karen 585-663-8660 [email protected]

Mailing Address 2820 Dewey Avenue Rochester, NY 14616-4628

Phone 585-663-8660

Toll Free 1-800-842-0941

After Hours 1-800-569-0282

Fax 1-585-663-5155

Company Site nyc.vacation.travelleaders.com

Town & Country Travel

When RIT travelers conduct business with our agency, they enjoy the advantage of an independently owned, locally managed travel company with ties to the community, while benefiting from the extensive travel resources of one of the most respected travel organizations in the world--American Express. Town & Country Travel is very experienced in University travel and offers a multitude of services, some of which are noted here.

• Personalized service in all phases of domestic and international travel.
• A highly experienced staff (all agents have 20+ years of experience).
• Business and leisure travel reservations (air, car, hotel, tours, groups, meeting & incentive travel)
• State-of-the-art booking and reporting technology
• Secure and confidential computer-stored traveler profile management
• Direct access to our emergency after-hours service
• Executive involvement in the day-to-day transactions (Our President, Don Johnson, is an RIT alum.)
• Certified Women Business Enterprise

Agent Assisted Domestic - $29.00 fee per transaction. International - $49.00 per transaction. Fee includes air, car + hotel and will not be charged unless booked.

"After hours" Emergency Service Center $15.00 fee per call

Contact Teressa Johnson 585-381-2850 [email protected]

Mailing Address 732 Pittsford-Victor Road Pittsford, NY 14534

Phone 585-381-2850

Toll Free 800-747-2850 x118

After hours

866-966-2850

Fax 585-381-1987

E-mail General inquiries–  [email protected] Teresa Johnson, CEO–  [email protected]   Don Johnson, President–  [email protected]

Company Site www.towncountrytravel.com

Van Zile Travel Service

Van Zile Travel Service was selected to be an authorized RIT agency because they understand that our travelers rarely follow a predictable pattern; traveling to meet grant requirements, certification needs, fundraising, corporate partnership opportunities, research and unique education opportunities. RIT travelers are on the go throughout the US and around the world. Van Zile Travel Service offers solutions to meet our unique travel needs.

More information about Van Zile Travel Service:

• Headquartered in Rochester, NY since 1911.
• Privately held, certified woman-owned company.
• Expanded Office Hours – Mon – Fri 7:30am – 7:00pm ET
• Outstanding Emergency After Hour Service, no charge to RIT travelers.
• 100% of calls personally answered.
• Dedicated RIT email access.
• 100% of air reservations are compared to a minimum of two websites to ensure best fare.
• Sophisticated automation blended with exemplary personal service.

Self-booking tool  (on-line), powered by Concur Travel $12.00

Agent Assisted $38.00 fee per transaction

Emergency Calls $45 fee per call

Mailing Address 2349 Monroe Ave Rochester, NY 14618

Phone 585-244-1100

Toll free 1-800-836-8110

Emergency Service 877-443-5766

E-mail General travel requests–  [email protected] Accounting–  [email protected] Reporting–  [email protected] Online Booking Site helpdesk–  [email protected]

Contacts Amy Parsals [email protected]

Company Site www.vanzile.com

New Member Sign Up https://www.vanzile.com/mir-rit-.html

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Travel Policies and Procedures