air travel rules canada

What to know about Canada's travel rules as of April 1

As of April 1, fully vaccinated travellers will no longer need to provide a negative pre-entry COVID-19 test result to enter Canada by air, land or water.

Eliminating the testing requirement, which was announced by the federal government on Thursday , is something that travel and tourism organizations have been calling for, arguing that the requirement is not justified by science and presented an unnecessary logistical and financial burden on travellers.

However, federal officials say they will continue to monitor the COVID-19 situation in Canada and abroad, and changes may be made to travel requirements as the epidemiological situation evolves.

Despite pre-arrival testing requirements being lifted for fully vaccinated travellers entering Canada at the end of the month, other pandemic travel rules still apply. CTVNews.ca breaks down what travellers need to know for April 1.

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PRE-ENTRY TEST NO LONGER REQUIRED

As CTV News has reported , the pre-arrival COVID-19 testing requirement at the border for fully vaccinated travellers will no longer be in place as of April 1, 2022 at 12:01 a.m. ET.

Passengers may still be subjected to mandatory, random PCR testing at the airport -- in part to monitor for new, emerging COVID-19 variants -- though they will not be required to isolate while awaiting their results.

Unvaccinated and partially-vaccinated travellers will still need to isolate and be tested on arrival, and again eight days later.

Unless otherwise exempt, all travellers five years of age or older who do not qualify as fully vaccinated must continue to provide proof of an accepted type of pre-entry COVID-19 test result.

Until April 1, fully vaccinated travellers are required to show proof of a health professional-administered negative rapid antigen test taken no more than one day before arriving at a port of entry, or a negative molecular test taken no more than 72 hours before a scheduled flight or crossing at a land border.

This has been the policy since late February, when the government eased the requirement for all travellers to present a negative PCR test taken within 72 hours of their arrival.

Last month, the government also lifted its travel advisory against all non-essential international travel and is now advising travellers to practise "enhanced health precautions" when travelling internationally.

PROOF OF VACCINATION STILL NEEDED

Despite pre-entry test requirements lifting, the requirement to be fully vaccinated with a government-approved COVID-19 vaccine in order to board federally-regulated air, rail, and marine transportation remains in effect, with the government indicating no intention to lift the policy for travel at this time.

In addition, travellers still have to use the ArriveCAN app to enter their proof of vaccination and other required information before arriving in Canada.

Travellers who arrive without completing their ArriveCAN submission may have to test on arrival and quarantine for 14 days, regardless of their vaccination status.

BEFORE YOU GO

Prior to travelling, the government also recommends checking the COVID-19 testing and vaccination requirements, as well as other entry requirements, at one's destination as they may be different from Canada's rules.

For example, all air passengers two years or older with a flight departing to the U.S. from a foreign country -- regardless of their vaccination status -- are still required to show a negative COVID-19 antigen test result taken no more than one day before departure, or documentation of having recovered from COVID-19 in the past 90 days.

Travellers are also advised by the Canadian government to monitor the COVID-19 situation at their destination in the days before travelling should the status of COVID-19 infections and public health requirements there change.

CRUISE SHIPS

Transport Minister Omar Alghabra said during Thursday's announcement that when the season starts in early April , cruise passengers will still be required to take an antigen test in order to board a ship no more than one day before their scheduled departure, but will no longer need to be tested before getting off the ship.

All other requirements for cruises, including providing proof of vaccination before boarding, remain in place.

The government continues to warn travellers that the virus can spread easily between people in close quarters, such as on cruise ships, which became epicentres at sea for the novel coronavirus when the pandemic began.

The government says the chance of being infected with COVID-19 on cruise ships is still "very high," even for those who are fully vaccinated.

TRAVEL INSURANCE

While worries around testing positive while on a trip and being unable to return to Canada will no longer be a concern as of April 1, experts say purchasing travel insurance before a trip is still "very" important.

Martin Firestone, president of Travel Secure, a Toronto-based travel insurance brokerage, told CTVNews.ca that COVID-19 is now included in insurance polices for fully vaccinated travellers and is being "treated as any unexpected medical emergency" that may occur while abroad.

"There is little risk of you ending up in a hospital or on a ventilator or in ICU because of COVID," Firestone said in a telephone interview Thursday. "The risk is not there like it once was two years ago."

He said insurers have recognized that the virus poses little risk for fully vaccinated travellers, and will cover any hospitalization costs incurred should they suffer from severe symptoms without any increase to the overall policy cost.

In addition, if you run into any unexpected issues, including sudden changes to border restrictions, and you've already purchased a non-refundable plane ticket, most companies offer trip interruption or cancellation insurance to reimburse the airfare. This also applies for some policies to contracting COVID-19 shortly before a trip.

However, Firestone said trip cancellation coverage does not cover the costs if a traveller "changes their mind" about the trip and no longer feels comfortable travelling amid COVID-19.

PREPARE TO PAY MORE

Experts say Canadian travellers should brace for a massive influx in bookings and rising prices now that the federal government has said it will lift the pre-arrival COVID-19 testing requirement for fully vaccinated travellers on April 1.

Aside from price, Andrew D'Amours, co-founder of the travel advice website Flytrippers, told CTNews.ca that travellers should also be prepared to be flexible when booking post-pandemic trips due to the sheer number of others looking for a little getaway.

"You have to be flexible about either your date or your destination. Whenever you want to leave, there is going to be some destination that’s on sale. If you want to go to a specific destination and you’re flexible on dates, you’re always going to be able to find a cheaper flight," D'Amours said in a telephone interview on Wednesday.

However, experts warn that just because Canada is removing its pre-arrival testing requirement for fully vaccinated travellers, that doesn't mean your destination will have the same rules. D'Amours said trips amid the pandemic still require planning, despite the pre-entry test being eliminated.

"You can’t just buy a flight and hop on a plane like you used to in 2019. You have to read the rules," D'Amours said. "It’s not very fun… but you have to review just to make sure that you're following all of their entry rules to make sure that you're not denied boarding and you have the right type of test if you need one."

With files from CTVNews.ca's Rachel Aiello and Nicole Bogart

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What can I bring?

Use the search box or view the complete list (alphabetical) to determine if an item can be packed in your carry-on or if it has to be placed in your checked baggage.

For items not listed here, simply send a picture or a question to CATSA on  Facebook  or  Twitter  (8 a.m. to 4 p.m. Eastern Time Monday-Friday).

Please note

The final decision rests with the screening officer on whether an item is allowed through the checkpoint.

This list includes permitted, non-permitted and prohibited items for flights originating in Canada. For flights originating outside of Canada, you should check with your airline or travel agent for restrictions.

About Non-Permitted and Prohibited Items:

Non-permitted items are items that are not allowed past the security checkpoint. This includes items such as knives and sports bats, as well as items that may seem harmless but can pose a threat to security – such as liquids. If a non-permitted item is found in your carry-on at the security checkpoint, a number of options may be available to you:

• If you have time before your flight, you can consult with your airline and put the item in your checked baggage.
• You can consult with an airport representative as some airports offer a service which lets passengers mail the item to their home or office.
• You can place the item in your vehicle or give it to a family member or friend.
• You can choose to abandon the item (please note that it will not be returned to you).
• Finally, you can turn back from the screening checkpoint and not board your flight.
• Please note that if you leave the screening checkpoint area, you will still need to be screened when you return.

Prohibited items include specific weapons that are illegal under the Criminal Code of Canada . You are not allowed to have these items in your possession, regardless of whether you are going through a security checkpoint or not.

If an item that is illegal in Canada is found at a screening checkpoint, CATSA is required to notify the police. Transport Canada offers a detailed list of prohibited Items for passengers on all flights .

More Information

• Our toll-free number: 1-888-294-2202
• The Transport Canada website
• The U.S. Transportation Security Administration's website (for information on restrictions when travelling within the U.S.).

New rules lay out rights of Canadian airline passengers. Here's the list

First set of rules are in place today, with even more coming in mid-december.

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The federal government has unveiled new protections for airline passengers , rules designed to make sure both airlines and the people who fly on them are up to date on what they are entitled to when things go wrong.

Some of the new rules will be in place as of July 2019, while the rest won't be in force until Dec. 15. Exactly what's changing is outlined below.

Communication issues

The first rule deals with proper communication guidelines. As of today, airlines must inform passengers of their rights in a timely, clear and accessible way. That means passengers must be provided with clear and concise language explaining the rules for what happens in the event of a flight delay or cancellation, what happens if they are denied boarding for some reason, what the policy is for lost or damaged luggage, and what the rules are for the seating of children under 14 years of age. There are special rules to deal with accessibility rules, too. 

• Why airlines overbook flights and what bumped passengers can do about it

Airlines have to communicate with any disabled passengers using adaptive technologies when necessary. "If information is provided in paper format, the airline will have to be able to provide it in large print, Braille or a digital format, upon request," the rules say.

Delays prior to boarding

Beyond communication issues, airlines must inform their customers of any disruption to the flight, prior to boarding. That would include any flight and tarmac delays, flight cancellations, or denials of boarding due to causes like overbooking.

Airlines must now inform their customers of any such issues in up to three ways:

• An audible announcement.
• A visible announcement, upon request.
• The available communication method the passenger has selected (e.g., email, SMS).

If there are any such delays, airlines have to provide flight status updates every 30 minutes until a new departure time has been confirmed. The airline must offer any new status information to passengers as soon as is feasible, which may be sooner than 30 minutes after the last update.

Overbooking/bumping

Overbooked flights often lead to denial of boarding for some passengers, and the new rules dictate what should happen in those scenarios. Airlines are obligated to request volunteers to get off a flight before kicking anyone off. If someone does volunteer, the airline has to put in writing the benefits that they have agreed to in exchange for giving up their seat.

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Anyone who's denied a seat for reasons in the airline's control (and not required for safety) is entitled to compensation based on how late they will arrive at their final destination, compared to their original plan

A delay of zero to six hours means $900 in compensation. Six to nine hours means $1,800, and any delay of more than nine hours is worth $2,400 in compensation.

Stuck on the plane

Tarmac delays once flights are boarded and have left the gate also get new clarity. Any passenger on a plane that has left the gate is entitled to access to working lavatories, proper ventilation and heating or cooling, food and drink, and the ability to communicate with people outside the plane free of charge, if feasible.

If passengers are stuck on the tarmac for three hours, airlines must allow the plane to go back to the gate so passengers can get off. There is an exception, however, that the airline can extend that to three hours and 45 minutes if they deem it is likely they will be able to take off in that extra period — and only if all the other conditions are met. 

But under no circumstances is the airline allowed to keep passengers on the tarmac for more than three hours and 45 minutes.

Lost luggage

Under existing rules, anyone who has a lost bag is entitled to up to $2,100 in compensation if their bag is lost on an international flight.

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The new rules mandate that compensation level be in effect now for domestic flights, too.

Rules for transporting musical instruments

Airlines can't just vaguely say they accept instruments. They have to make clear in their ticketing process what the weight, size and carry-on restrictions are for instruments.

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They must also note the options for storing instruments in cabin, and what happens in the event the plane is downgraded to a smaller plane. They must also be clear about any fees involved.

What's going to change in December?

The rules above are in force now. On Dec. 15, a second round of rules come into play, on top of the existing ones. As of then, airlines will have to provide passengers with information on the applicable standards of treatment and compensation.

They will also have to tell passengers about their recourse options, including the ability to make a complaint to the Canadian Transportation Agency.

Compensation for cancelled or delayed flights

The compensation rules related to flight delays and cancellations for reasons within the control of the airline will kick in as of Dec. 15. Passengers on large airlines will get $400 for a delay of between three and six hours, $700 of a delay of six to nine hours, and $1,000 for a delay of nine hours or more. Small airlines must pay $125, $250 and $500, respectively, for those same delays.

(These compensation rules will be on top of the compensation rules for bumping passengers, which are now in effect and are outlined above.)

The compensation can be cash or in vouchers or flight rebates, but those options are up to the passenger to choose. If what is offered is not cash, the compensation must have a value higher than the mandated minimum.

Flight delays

After a delay at departure of two hours, the airline operating the disrupted flight will have to provide:

• Food and drink in reasonable quantities.
• Electronic means of communication (e.g., free Wi-Fi).

If a delay runs overnight, airlines will have to offer hotel or other comparable accommodation free of charge, as well as free transportation to the accommodation.

Once a delay extends past three hours, airlines must rebook passengers on the next available flights. The new flight must be of the same class ticket as the original one, and if the next flight on that airline is more than nine hours away the airline must rebook the passenger on another airline if possible.

If the delay is so long that it makes the passenger no longer want to take the flight, the passenger will be entitled to a refund of their ticket, as well as compensation for inconvenience: $400 for large airlines and $125 for small airlines.

Seats for children

As of December, airlines must do whatever they can to allow a child under the age of 14 sit next to their parent or guardian, at no extra cost. Kids under five will be in the seat next to their parent. Kids between five and 11 will be in the same row and no more than one seat away. Kids 12 and 13 years old can be no more than one row away from their parents.

Enforcement

Airlines are on the hook for a penalty of up to $25,000 for each incident in which they are found non-compliant with the new rules.

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Flight Delays and Cancellations: A Guide

Table of contents.

Air Passenger Protection

• Know your rights
• How to file a complaint

1. Introduction

This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is responsible for meeting obligations to the passenger. This guide describes the different types of flight delays and cancellations and how an airline's obligations are different, depending on their level of control over the situation.

An airline's tariff (the contract of transport between the passenger and the airline), which sets out its terms and conditions, cannot offer passengers less than these obligations require. If an airline chooses, its tariff may offer passengers terms that go beyond these minimum requirements.

This guide also provides tips for managing common flight delay or cancellation situations. These are meant to help both airlines and passengers understand what factors the Canadian Transportation Agency (CTA) would consider if a passenger complained to the CTA about a disrupted flight.

This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Airline obligations related to flight delays and cancellations can be found in the Air Passenger Protection Regulations (APPR) and Annex A of this guide. In case of differences between this guide and legislation or regulations, the legislation and regulations prevail.

2. Types of flight delays and cancellations

When a flight is delayed or cancelled (including before the day of travel), an airline has minimum obligations to passengers that could include certain kinds of assistance (standards of treatment), rebooking or refunds, and up to $1,000 in compensation for inconvenience. Their obligations depend on whether the disruption is within the control of the airline, within the airline's control but required for safety, or outside the airline's control. These situations are described briefly below. More detail, including how to treat the impacts of a flight disruption on other flights, is included in Types and Categories of Flight Disruption: A Guide .

Within the airline's control

Situations within an airline's control usually happen because of commercial decisions an airline makes in its day-to-day operations. These could include staffing issues and decisions to consolidate flights because of low demand. 

Disruptions due to scheduled maintenance (including any work to address issues found during that maintenance) are also considered within the airline's control.

Within the airline's control, but required for safety

In this category, "required for safety" means "required by law to reduce risk to passengers." Generally, these are situations in which an airline must delay or cancel a flight to follow rules put in place to make sure the flight and people on board are safe. These rules include the Canadian Aviation Regulations and its standards. For example, flight disruptions due to safety issues identified during pre- or post-flight checks which are performed for every flight to locate last-minute, unforeseeable issues,  would fall into this category.

Outside the airline's control

This category covers flight delays and cancellations over which the airline does not have control. These could include security incidents, medical emergencies, bad weather, or orders from applicable authorities.

Additional information:

In the event of a delay on the tarmac, airlines have all the obligations outlined in this guide, depending on their level of control over the situation, as well as other, specific obligations. For more detail, see Tarmac Delay Assistance and Disembarkation: A Guide .

3. Obligations: Situations within the airline's control

An airline operating a flight that is delayed or cancelled for reasons within its control must communicate key information and, when applicable, do the following for the affected passengers:

• Provide assistance;
• Offer alternate travel arrangements or a refund; and
• Pay compensation for inconvenience.

Communicating with Passengers During a Disruption

Airlines have specific communication obligations when they delay or cancel a flight. The airline operating the disrupted flight must give passengers key information, including the reason for the delay or cancellation. The information should be in plain language without technical jargon and provide enough detail, so passengers can understand the reason given and how this reason caused the delay or cancellation. Airlines must also tell passengers about the compensation and assistance they may be entitled to, and their rights and options for making a complaint – including to the CTA.

During flight delays, airlines must provide regular flight status updates at least every 30 minutes until a new departure time or flight arrangement has been confirmed. The airline must provide any new information to passengers as soon as is feasible, including new information on the departure time, boarding gate, and reason for the delay.

All communication must be available in a format that is accessible to persons with disabilities.

Communication Guide:

Airlines' communications obligations in the event of a flight delay or cancellation are described in greater detail in Communicating Key Information to Passengers: A Guide . This guide includes expectations regarding when and how to communicate this information.

When there is a flight disruption, the operating airline must provide the assistance described below to passengers at the airport, if the passengers:

• were informed of the disruption less than 12 hours before the original departure time; and
• have waited two hours or more since the original departure time.

Reasonable amount of food and drink

Airlines must provide reasonable amounts of food and drink, free of charge. They should take into account the following factors when determining the quantity and timing:

• Length of delay/time of day: Airlines should consider the length of the disruption and the time of day it occurred in deciding how much food to provide and when. For example, serving water and a snack (like a granola bar) could meet the food and drink obligation for a short delay in the middle of the afternoon, but it would be reasonable to expect more food at typical meal times or after a lengthy wait.
• Location of airport: Where the disruption takes place may affect the type and range of food and drink options. For example, options may be more limited in Canada's North and remote areas.

Access to means of communication

Airlines must give passengers access to a means of communication, free of charge. How they do this depends on the circumstances. For example, they could provide access to Wi-Fi, have phones available at the gate for passengers to use, or provide a pre-paid calling card.

Overnight accommodation

When a passenger will have to wait overnight for their flight (and where this would not have been necessary for the original flight), the airline must offer them hotel or other comparable accommodation. This must:

• be free of charge to the passenger;
• be reasonable, considering the passenger's location; and
• include transportation to, and from, the accommodation.

A passenger's 2:00 pm flight has been cancelled at their point of departure in a remote location. The airline has made new travel arrangements for the passenger on a flight early the following morning.

When arranging the overnight stay for this passenger, the airline should first discuss with the passenger whether accommodations are needed. For example, if the passenger lives near the airport, it may be more convenient for them to stay at their home, in which case, the airline must simply cover their transportation home and back to the airport the next day.

If the passenger does need accommodation, the arrangements the airline makes will depend on the availability of accommodations. The airline is expected to make every reasonable effort to book hotel accommodations for the passenger. In certain circumstances (for example, in a remote community), it may not be possible to book accommodations within a reasonable distance of the airport (to ensure the passenger can make it back to the airport the next morning).

Refusing or limiting assistance

An airline may only limit or refuse to provide the required assistance if doing so would further delay the passenger. For example, if a flight has been delayed for two hours, but boarding is expected to start within 30 minutes, offering passengers airport food vouchers may prevent timely boarding. In this case, offering water and a simple snack may be reasonable.

Alternate travel arrangements and refunds

Airlines must always ensure that a passenger whose flight has been disrupted completes their journey – either on the original flight or through alternate travel arrangements. The aim must be to get the passenger to the destination indicated on their original ticket as soon as possible.

The requirement to provide alternate travel arrangements, free of charge, applies when a flight is cancelled and for flight delays of three hours or more. This could be achieved in the following ways:

• The operating airline makes alternate travel arrangements for all affected passengers, with the option for the passenger to refuse the new arrangements; or
• The operating airline offers alternate travel arrangements to each affected passenger and makes those new arrangements for any passenger who accepts.

In either case, the passenger may choose to accept the alternate travel arrangements offered by the airline, or opt not to travel and  receive a refund.

Large and small airlines have different obligations for making alternate travel arrangements.

About large and small airlines

An airline's tariff (the contract of transport between the passenger and the airline) must say whether it is a large or small airline.

An airline is a large airline if it transported at least two million passengers during each of the past two calendar years. This includes all passengers carried throughout the airline's entire network. Otherwise, the airline is a small airline .

A small airline transporting passengers on behalf of a large airline under a commercial agreement (like a code share or a block space agreement) will have to follow the large airline obligations for those passengers.

Tip for passengers: If there is a commercial arrangement in place, the passenger's ticket or itinerary will show which two airlines are involved. The first two letters of the flight number are the unique two-letter code of the airline that sold the ticket to the passenger (for example, AC142 is an Air Canada flight, while WS450 is a WestJet flight). The ticket or itinerary should also say which airline is operating the flight on behalf of the first.

Large airlines

Large airlines must book the passenger on the next available flight that is operated by them, or an airline with which they have a commercial agreement. The new flight:

• must take any reasonable route out of the same airport to the passenger’s destination indicated on their original ticket; and
• must depart within nine hours of the departure time indicated on the passenger's original ticket.

If the airline cannot provide a reservation on a flight which departs within nine hours, they must book the passenger, as soon as possible, on a flight operated by any airline. The new flight:

• must take any reasonable route out of the same airport to the passenger's destination indicated on their original ticket. This may mean buying a ticket for the passenger on a competing airline; and,
• must depart within 48 hours of the departure time indicated on the passenger's original ticket.

If the airline cannot provide a reservation on a flight which departs within 48 hours of the original departure time, the airline must book the passenger as soon as possible, on a flight operated by any airline, from a nearby airport. They will also have to transport the passenger to that airport, free of charge. The new flight:

• must take any reasonable route out of the nearby airport to the passenger's destination indicated on their original ticket.

Reasonable Route: Example

A large airline is making alternate travel arrangements for passengers whose direct flight from Punta Cana to Vancouver was cancelled. In determining options, the airline must consider whether the available flights take reasonable routes.

The first available option involves two connections – in Toronto and Edmonton – and would have the passengers reaching their destination 28 hours later than indicated on their original ticket. This may not be considered a reasonable option, because the length of time and multiple connections would further inconvenience the passengers (especially given they had originally booked a direct flight).

In this case, a direct flight leaving a little later than the first option would likely be considered the more reasonable option.

Small airlines

Small airlines must book the passenger on the next available flight operated by them or an airline with which they have a commercial agreement. The flight must take any reasonable route from the same airport to the passenger's destination indicated on their original ticket. Small airlines do not have to book the passenger with an airline with which they do not have a commercial agreement.

Comparable conditions and services

To the extent possible, airlines must provide alternate travel arrangements comparable to the ones the passenger originally purchased in terms of:

• the class of service; and
• added services the passenger purchased.

If the arrangements mean the passenger will be travelling in a higher class of service than originally purchased, the airline must not ask for an additional payment. If the passenger will be travelling in a lower class of service, the airline must refund the difference in cost for the applicable portion of the original ticket.

The airline must also provide a refund for any added services the passenger purchased but did not receive on the alternate flight or added services they had to pay for a second time.

For example, if the passenger prepaid for a meal and a meal was not available on the alternate flight, or the passenger had to buy the meal again, the airline is obligated to refund the cost of that prepaid meal.

If a flight is diverted to a different airport than the one on the passenger's original ticket, the airline (large or small) must transport the passenger to the airport on the ticket unless the passenger chooses not to accept that transportation. For example, if the diversion is to another airport in the same city, the airline may have to provide shuttles or taxis to the original destination airport on the ticket.

If an airline (large or small) offers alternate travel arrangements but these do not meet a passenger’s needs, the passenger is entitled to a refund. If the passenger's trip no longer serves its purpose because of the disruption, and the passenger is no longer at their point of origin (for example, if they are at a connecting point in their multi-leg ticket), then the airline must book the passenger on a flight back to their point of origin that accommodates the passenger's travel needs, free of charge, and refund the entire ticket (as if no part of the trip had been made).

In any other case, when the alternate travel arrangements do not meet a passenger's travel needs, the operating airline must provide a refund for the unused portion of the ticket.

Form of refund

Airlines must make refunds to the person who purchased the ticket in the same form of payment the ticket or additional service was purchased.

Airlines may offer another form of refund (for example, travel vouchers), but only if:

• it does not expire;
• the airline informs the person in writing of the value of the ticket and their right to receive a refund in that amount by the original payment method; and
• the person confirms in writing that they have been informed of their right to a refund by the original method of payment and instead have chosen the other form of refund.

The airline will be required to provide the refund within 30 days, regardless of the refund format (for example, cash, credit, alternate forms). 

Compensation

Airlines should give passengers as much notice as possible that their flight will be delayed or cancelled. If an airline informs the passengers 14 days or less before their original departure time, they will have to compensate the passengers for the inconvenience of the disruption. The amount of compensation depends on how late the passenger arrives at their  destination, compared to the arrival time indicated on their original ticket.

Large airlines must pay:

• $400 if the passenger arrives three or more hours late, but less than six hours;
• $700 if the passenger arrives six or more hours late, but less than nine hours; and
• $1,000 if the passenger arrives nine or more hours late.

Small airlines must pay:

• $125 if the passenger arrives three or more hours late, but less than six hours;
• $250 if the passenger arrives six or more hours late, but less than nine hours; and
• $500 if the passenger arrives nine or more hours late.

Passengers who choose to take a ticket refund instead of alternate travel arrangements must still be compensated for inconvenience if the disruption was within the airline’s control. Large airlines must pay them $400 and small airlines, $125.

A passenger can only receive compensation for inconvenience under the APPR if they have not already received compensation for the same delay or cancellation under other air passenger protection rules in another jurisdiction. Passengers have the right to seek compensation under the regime of their choice – airlines cannot refuse to compensate a passenger simply because that passenger would also be eligible under another jurisdiction's rules. Airlines are encouraged to track claims submitted to them under other rules to make sure the passenger receives compensation for inconvenience once.

Claims for compensation

A passenger has one year from the date the flight delay or cancellation happened to make a compensation claim with the airline. The airline has 30 days to respond by either making the payment or saying why it believes compensation is not owed.

Making a claim using representation

If a passenger would like to have a third party represent them in making a claim with an airline, the passenger should check the airline's policies and procedures in this area. Some airlines may, for example, ask for proof that the passenger has given the other party permission to represent them.

Making the compensation payment

If compensation is owed, the airline must offer it in a monetary form. This can include cash, cheque, bank drafts, and electronic bank transfers.

An airline may also offer another form of compensation, such as vouchers, but only if:

• it tells the passenger the monetary amount they are entitled to;
• it tells the passenger in writing the value of the other form of compensation it is offering;
• the other form is greater in value than the monetary amount the passenger is entitled to;
• the other form of compensation has no expiry date; and
• the passenger confirms in writing they know that monetary compensation is available, but they choose the other form of compensation.

The amount of the compensation airlines provide must be equal or greater than the required amount of compensation in Canadian dollars. If a passenger requests compensation in a particular currency, airlines are encouraged to accommodate them, if possible. It is recognized that it may not be feasible to offer all currencies.

The compensation must be paid to the passenger who experienced the disruption, regardless of who paid for their ticket.

Rejecting a claim for compensation

Flight disruptions can be complex – the situation can change over time, there can be more than one reason for the flight disruption, and a passenger can experience more than one disrupted flight on the way to their destination. In some cases, the airline may only be sure of the primary reason for a flight disruption once it has had time to investigate, after the travel has been completed. This means the primary reason for the disruption may be different from the one originally provided by the airline at the time of the flight disruption.

That is why it is important for the airline to provide a full and clear explanation to the passenger when rejecting a claim for compensation. The explanation must give the passenger enough information to decide whether they would like to file a complaint to challenge the rejection. The airline's explanation must include the reason for the disruption and why it means that no compensation is owed. The 30-day response window gives the airline enough time to look into the claim and collect the necessary information.

Not providing the passenger with a full and clear explanation of why the airline is rejecting the claim for compensation may leave the passenger confused or suspicious. This is especially true if the explanation does not match the reason for disruption originally provided by the airline. In these cases, the airline should explain that the situation evolved, or that new information came to light.

Multiple reasons and multiple flight disruptions

If there were multiple reasons for a flight disruption or multiple disrupted flights on a passenger's itinerary, the airline must decide whether compensation is owed based on the three-step process described in Types and Categories of Flight Disruption: A Guide .

If the airline follows this process and decides that compensation is not owed, their explanation to the passenger must indicate:

• what the different reasons were, the length of delay that each one caused, and which flight was affected (if there was more than one disrupted flight);
• what was the primary reason the passenger arrived at their destination late; and
• what APPR category that reason falls into – outside the airline's control or within the airline's control but required for safety purposes.

Tip for passengers

In addition to the minimum compensation for inconvenience described in this guide, a passenger who is delayed while travelling internationally may also be entitled to make a claim under the Montreal or Warsaw Convention for certain damages – for example, expenses – that happened because of the delay. It is recommended that passengers first make these claims with the airline in writing. There is a 2-year time limit for any court action to claim damages.

4. Obligations: Situations within the airline's control, but required for safety

If an airline delays or cancels a flight for reasons within its control, but required for safety, it does not have to compensate passengers. However, the airline must meet the other obligations described in "Situations within the airline's control", above.

5. Obligations: Situations outside the airline's control

If an airline delays or cancels a flight for reasons outside its control, it does not have to compensate affected passengers, and the requirement to provide minimum assistance (food, drink, access to communications, and overnight accommodations) does not apply. However, the airline must follow the communication requirements described in Situations within the airline's control , above. It must also make alternate travel arrangements for passengers, or, in certain circumstances, provide a refund.

In situations outside its control, the airline operating the flight must ensure that the passengers complete their journey. If a flight is cancelled or once a flight delay has reached three hours, the airline must provide the passenger with a confirmed reservation on the next available flight that is operated by the original airline, or an airline with which the original airline has a commercial agreement. The flight must depart within 48 hours after the departure time indicated on the passenger’s original ticket. If the airline cannot provide a reservation on a flight that departs within 48 hours of the original departure time indicated on the passenger's ticket , the airline must, at the passenger’s choice;

• Provide a refund; or
• Make alternate travel arrangements for passengers, free of charge. The details of the new flight depend on the size of the airline, as follows.

If the passenger chooses alternate travel arrangements and is travelling with a large airline

Large airlines must book the passenger on a flight operated by any airline. The new flight must take any reasonable route from the same airport or from a nearby airport to the passenger's destination indicated on their original ticket. In that case, they will also have to transport the passenger to that airport, free of charge.

If the passenger chooses alternate travel arrangements and is travelling with a small airline

Small airlines must book the passenger on the next available flight operated by them or an airline with which they have a commercial agreement. The flight must take any reasonable route from the same airport to the passenger's destination indicated on their original ticket. Small airlines are not required to book the passenger with an airline with which they do not have a commercial agreement.

If the passenger chooses a refund and is no longer at their point of origin

If a passenger who chooses to be refunded is no longer at the point of origin that is indicated on the original ticket (for example, if the passenger is at a connecting point) and the travel no longer serves a purpose because of the delay or cancellation, then the airline (large or small) must rebook the passenger on a flight back to that point of origin that accommodates the passenger's travel needs, free of charge, and refund the entire ticket (as if no part of the trip had been made).

Airlines must provide the refund to the person who originally purchased the ticket, using that person’s original payment method (for example, a return on the person’s credit card). The airline may offer the refund in another form (for example, travel vouchers), but only if:

The airline must provide the refund within 30 days, regardless of the refund format (for example, cash, credit, travel voucher, etc).

6. Complaints to the CTA

If a person's travel has been disrupted and they believe that the airline did not meet the obligations in its tariff (the contract of transport between the passenger and the airline) or the APPR, they should contact the airline in writing. If the airline does not respond after 30 days or if they are not satisfied with the airline’s response, they can make a complaint to the CTA.  

The CTA can help resolve complaints about air travel to, from and within Canada. The CTA's role is to make sure that airlines apply their terms and conditions of carriage set out in their tariffs, follow the Air Passenger Protection Regulations , and that both passengers and airlines have met their respective responsibilities.

The passenger may choose to have a lawyer or another party act for them in the CTA dispute resolution process. If the passenger chooses a representative that is not a lawyer, the CTA will ask the passenger for certain information and a signed statement giving the third party permission to act for them .

Recommended practice – information to provide the CTA in the event of a complaint

In the context of air travel complaints filed with the CTA, the CTA expects passengers and airlines to provide detail of what happened when the flight was disrupted.

If a passenger brings forward a complaint to the CTA regarding a flight disruption, the CTA will expect certain information from the passenger and the airline.

If a passenger disagrees with how an airline categorized a flight disruption, the CTA will expect them to justify why they disagree. In turn, the airline will be expected to provide evidence demonstrating which category the disruption falls into. Such evidence is the basis upon which the CTA will decide if the passenger received what they are entitled to under the APPR and the airline's tariff. For example:

If the airline had decided a flight disruption was caused by bad weather and was therefore outside its control, they would be expected to provide the CTA with a weather report or similar evidence describing that weather situation.

If the complaint is that the airline did not meet its obligations during a flight disruption, the CTA will also expect airlines to provide documentation showing the assistance and compensation they provided affected passengers, if any, and how they communicated with them.

More information on the evidence that airlines may have to provide to the CTA if there is a complaint related to a crew shortage can be found in the Supplementary Guidance: evidentiary requirement for airlines for complaints relating to crew shortages .

Annex A: Legislative and Regulatory References

Canada transportation act.

86.11 (1) The Agency shall, after consulting with the Minister, make regulations in relation to flights to, from and within Canada, including connecting flights,

(a) respecting the carrier’s obligation to make terms and conditions of carriage and information regarding any recourse available against the carrier, as specified in the regulations, readily available to passengers in language that is simple, clear and concise;

(b) respecting the carrier’s obligations in the case of flight delay, flight cancellation or denial of boarding, including

(i) the minimum standards of treatment of passengers that the carrier is required to meet and the minimum compensation the carrier is required to pay for inconvenience when the delay, cancellation or denial of boarding is within the carrier’s control,

(ii) the minimum standards of treatment of passengers that the carrier is required to meet when the delay, cancellation or denial of boarding is within the carrier’s control, but is required for safety purposes, including in situations of mechanical malfunctions,

(iii) the carrier’s obligation to ensure that passengers complete their itinerary when the delay, cancellation or denial of boarding is due to situations outside the carrier’s control, such as natural phenomena and security events

Air Passenger Protection Regulations

Delay, cancellation and denial of boarding, obligations — situations outside carrier’s control.

10 (1) This section applies to a carrier when there is delay, cancellation or denial of boarding due to situations outside the carrier’s control, including but not limited to the following:

(a) war or political instability;

(b) illegal acts or sabotage;

(c) meteorological conditions or natural disasters that make the safe operation of the aircraft impossible;

(d) instructions from air traffic control;

(e) a NOTAM , as defined in subsection 101.01(1) of the Canadian Aviation Regulations ;

(f) a security threat;

(g) airport operation issues;

(h) a medical emergency;

(i) a collision with wildlife;

(j) a labour disruption within the carrier or within an essential service provider such as an airport or an air navigation service provider;

(k) a manufacturing defect in an aircraft that reduces the safety of passengers and that was identified by the manufacturer of the aircraft concerned, or by a competent authority; and

(l) an order or instruction from an official of a state or a law enforcement agency or from a person responsible for airport security.

Earlier flight disruption

(2) A delay, cancellation or denial of boarding that is directly attributable to an earlier delay or cancellation that is due to situations outside the carrier's control, is considered to also be due to situations outside that carrier's control if that carrier took all reasonable measures to mitigate the impact of the earlier flight delay or cancellation.

Obligations

(3) When there is delay, cancellation or denial of boarding due to situations outside the carrier's control, it must

(a) provide passengers with the information set out in section 13;

(b) in the case of a delay of three hours or more, provide alternate travel arrangements or a refund, in the manner set out in section 18, to a passenger who desires such arrangements;

(c) in the case of a cancellation, provide alternate travel arrangements or a refund, in the manner set out in section 18; and

(d) in the case of a denial of boarding, provide alternate travel arrangements in the manner set out in section 18.

Obligations when required for safety purposes

11 (1) Subject to subsection 10(2), this section applies to a carrier when there is delay, cancellation or denial of boarding that is within the carrier's control but is required for safety purposes.

(2) A delay, cancellation or denial of boarding that is directly attributable to an earlier delay or cancellation that is within that carrier's control but is required for safety purposes, is considered to also be within that carrier's control but required for safety purposes if that carrier took all reasonable measures to mitigate the impact of the earlier flight delay or cancellation.

(3) In the case of a delay, the carrier must

(b) if a passenger is informed of the delay less than 12 hours before the departure time that is indicated on their original ticket, provide the standard of treatment set out in section 14; and

(c) if the delay is a delay of three hours or more, provide alternate travel arrangements or a refund, in the manner set out in section 17, to a passenger who desires such arrangements.

Cancellation

(4) In the case of a cancellation, the carrier must

(b) if a passenger is informed of the cancellation less than 12 hours before the departure time that is indicated on their original ticket, provide the standard of treatment set out in section 14; and

(c) provide alternate travel arrangements or a refund, in the manner set out in section 17.

Obligations when within carrier's control

12 (1) Subject to subsection 10(2), this section applies to a carrier when there is delay, cancellation or denial of boarding that is within the carrier's control but is not referred to in subsections 11(1) or (2).

(2) In the case of a delay, the carrier must

(b) if a passenger is informed of the delay less than 12 hours before the departure time that is indicated on their original ticket, provide them with the standard of treatment set out in section 14;

(c) if the delay is a delay of three hours or more, provide alternate travel arrangements or a refund, in the manner set out in section 17, to a passenger who desires such arrangements; and

(d) if a passenger is informed 14 days or less before the departure time on their original ticket that the arrival of their flight at the destination that is indicated on that original ticket will be delayed, provide the minimum compensation for inconvenience in the manner set out in section 19.

(3) In the case of a cancellation, the carrier must

(b) if a passenger is informed of the cancellation less than 12 hours before the departure time that is indicated on their original ticket, provide the standard of treatment set out in section 14;

(c) provide alternate travel arrangements or a refund, in the manner set out in section 17; and

(d) if a passenger is informed of the cancellation 14 days or less before the departure time that is indicated on their original ticket, provide the minimum compensation for inconvenience in the manner set out in section 19

Information — cancellation, delay, denial of boarding

13 (1) A carrier must provide the following information to the passengers who are affected by a cancellation, delay or a denial of boarding:

(a) the reason for the delay, cancellation or denial of boarding;

(b) the compensation to which the passenger may be entitled for the inconvenience;

(c) the standard of treatment for passengers, if any; and

(d) the recourse available against the carrier, including their recourse to the Agency.

Communication every 30 minutes

(2) In the case of a delay, the carrier must communicate status updates to passengers every 30 minutes until a new departure time for the flight is set or alternate travel arrangements have been made for the affected passenger.

New information

(3) The carrier must communicate to passengers any new information as soon as feasible.

Audible and visible announcement

(4) The information referred to in subsection (1) must be provided by means of audible announcements and, upon request, by means of visible announcements.

Method of communication

(5) The information referred to in subsection (1) must also be provided to the passenger using the available communication method that they have indicated that they prefer, including a method that is compatible with adaptive technologies intended to assist persons with disabilities.

Standards of treatment

14 (1) If paragraph 11(3)(b) or (4)(b) or 12(2)(b) or (3)(b) applies to a carrier, and a passenger has waited two hours after the departure time that is indicated on their original ticket, the carrier must provide the passenger with the following treatment free of charge:

(a) food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and

(b) access to a means of communication.

Accommodations

(2) If paragraph 11(3)(b) or (4)(b) or 12(2)(b) or (3)(b) applies to a carrier and the carrier expects that the passenger will be required to wait overnight for their original flight or for a flight reserved as part of alternate travel arrangements, the air carrier must offer, free of charge, hotel or other comparable accommodation that is reasonable in relation to the location of the passenger, as well as transportation to the hotel or other accommodation and back to the airport.

Refusing or limiting treatment

(3) The carrier may limit or refuse to provide a standard of treatment referred to in subsection (1) or (2) if providing that treatment would further delay the passenger.

Alternate arrangements — within carrier's control

17 (1) If paragraph 11(3)(c), (4)(c) or (5)(c) or 12(2)(c), (3)(c) or (4)(c) applies to a carrier, it must provide to the passenger, free of charge, the following alternate travel arrangements to ensure that the passenger completes their itinerary as soon as feasible:

(a) in the case of a large carrier,

(i) a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger's original ticket and departs within nine hours of the departure time that is indicated on that original ticket,

(ii) a confirmed reservation for a flight that is operated by any carrier and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger's original ticket and departs within 48 hours of the departure time that is indicated on that original ticket if the carrier cannot provide a confirmed reservation that complies with subparagraph (i), or

(iii) transportation to another airport that is within a reasonable distance of the airport at which the passenger is located and a confirmed reservation for a flight that is operated by any carrier and is travelling on any reasonable air route from that other airport to the destination that is indicated on the passenger's original ticket, if the carrier cannot provide a confirmed reservation that complies with subparagraphs (i) or (ii); and

(b) in the case of a small carrier, a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger's original ticket.

(2) If the alternate travel arrangements offered in accordance with subsection (1) do not accommodate the passenger's travel needs, the carrier must

(a) if the passenger is no longer at the point of origin that is indicated on the original ticket and the travel no longer serves a purpose because of the delay, cancellation or denial of boarding, refund the ticket and provide to the passenger, free of charge, a confirmed reservation for a flight to that point of origin that accommodates the passenger’s travel needs; and

(b) in any other case, refund the unused portion of the ticket.

Comparable services

(3) To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket.

Higher class of service

(5) If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier must not request supplementary payment.

Alternate arrangements — outside carrier's control

18 (1) If paragraph 10(3)(b) or (c) applies to a carrier, it must provide to the passenger, free of charge, a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket and departs within 48 hours of the departure time that is indicated on that ticket.

Passenger’s choice

(1.1) If a carrier cannot provide a confirmed reservation in accordance with subsection (1), it must, at the passenger’s choice, refund any unused portion of the ticket or provide the following alternate travel arrangements, free of charge:

(a) in the case of a large carrier, a confirmed reservation for the next available flight that is operated by any carrier and is travelling on any reasonable air route from the airport at which the passenger is located, or another airport that is within a reasonable distance of that airport, to the destination that is indicated on the passenger’s original ticket and, if the new departure is from an airport other than the one at which the passenger is located, transportation to that other airport; or,

(b) in the case of a small carrier, a confirmed reservation for the next available flight that is operated by the original carrier, or a carrier with which the original carrier has a commercial agreement, and is travelling on any reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger’s original ticket

Return to point of origin

(1.2) However, if a passenger who chooses to be refunded is no longer at the point of origin that is indicated on the original ticket and the travel no longer serves a purpose because of the delay or cancellation, the carrier must refund the ticket and provide to the passenger, free of charge, a confirmed reservation for a flight to that point of origin that accommodates the passenger’s travel needs.

(1.3) A passenger who is eligible to be refunded under subsection (1.1) may choose a refund at any time prior to being provided with a confirmed reservation.

Denial of boarding — outside carrier’s control

(1.4) If paragraph 10(3)(d) applies to a carrier, it must provide to the passenger, free of charge, the following alternate travel arrangements to ensure that the passenger completes their itinerary as soon as feasible:

(a) in the case of a large carrier, the arrangements specified in subsection (1) or, if it cannot provide such arrangements, a confirmed reservation in accordance with paragraph (1.1)(a); or,

(b) in the case of a small carrier, a confirmed reservation in accordance with paragraph (1.1)(b).

(2) To the extent possible, the alternate travel arrangements must provide services that are comparable to those of the original ticket.

(3) If the alternate travel arrangements provide for a higher class of service than the original ticket, the carrier must not request supplementary payment.

Refund of additional services

18.1 (1) A carrier must refund the cost of any additional services purchased in connection with a passenger’s original ticket if the passenger has been provided with alternate travel arrangements under section 17 or 18 and

(a)  the passenger did not receive those services; or

(b)  those services were paid for a second time.

Refund for lower class of service

(2)  If the alternate travel arrangements provide for a lower class of service than the original ticket, the carrier must refund the difference in the cost of the applicable portion of the ticket.

Method used for refund

18.2 (1) All refunds provided under these Regulations must be paid to the person who purchased the ticket or additional service and must be paid using the method used for the original payment, unless

(a)  the person has been informed in writing of the monetary value of the original ticket or additional service and the availability of a refund by the method used for the original payment;

(b)  the refund is offered in another form that does not expire; and

(c)  the person confirms, in writing, that they have been informed of their right to receive the refund by the method used for the original payment and have chosen to receive the refund in another form.

Refund deadline

(2)  Refunds must be provided by a carrier within 30 days after the day on which the carrier becomes obligated to provide the refund.

Compensation for delay or cancellation

19 (1) If paragraph 12(2)(d) or (3)(d) applies to a carrier, it must provide the following minimum compensation:

(i) $400, if the arrival of the passenger's flight at the destination that is indicated on the original ticket is delayed by three hours or more, but less than six hours,

(ii) $700, if the arrival of the passenger's flight at the destination that is indicated on the original ticket is delayed by six hours or more, but less than nine hours, or

(iii) $1,000, if the arrival of the passenger's flight at the destination that is indicated on the original ticket is delayed by nine hours or more; and

(b) in the case of a small carrier,

(i) $125, if the arrival of the passenger's flight at the destination that is indicated on the original ticket is delayed by three hours or more, but less than six hours,

(ii) $250, if the arrival of the passenger's flight at the destination that is indicated on the original ticket is delayed by six hours or more, but less than nine hours, or

(iii) $500, if the arrival of the passenger's flight at the destination that is indicated on the original ticket is delayed by nine hours or more.

Compensation in case of refund

(2) If paragraph 12(2)(d) or (3)(d) applies to a carrier and the passenger's ticket is refunded in accordance with subsection 17(2), the carrier must provide a minimum compensation of

(a) $400, in the case of a large carrier; and

(b) $125, in the case of a small carrier.

Deadline to file request

(3) To receive the minimum compensation referred to in paragraph (1) or (2), a passenger must file a request for compensation with the carrier before the first anniversary of the day on which the flight delay or flight cancellation occurred.

Deadline to respond

(4) The carrier must, within 30 days after the day on which it receives the request, provide the compensation or an explanation as to why compensation is not payable.

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Travelling with medication

The information on this page will help you if you’re travelling abroad with prescription, over-the-counter medication or medical equipment.

Medications may come under intense scrutiny when going through border controls in other countries or at the land border between Canada and the United States.

On this page

Before you leave, while you’re away, if you need help.

Some over-the-counter and prescription medications, dietary supplements, and herbal and homeopathic products legally available in Canada may be illegal in other countries or require prior approval from local authorities.

• Consult the health section of our destination-specific travel advice and advisories
• Contact the foreign government office accredited to Canada of the country you plan to visit to confirm the status of your medications in that country
• Keep all medications in their original, labelled containers.
• a copy of the original prescription and ensure that both the generic and trade names of the medications are included in case of loss or theft
• a doctor’s note explaining why you are taking the medications (highly recommended)
• Learn about what you can and cannot pack in your carry-on luggage
• fly with medications and medical items
• travel into and out of Canada with prescription medications that contain controlled substances
• Don’t buy medications outside Canada unless you have been advised by a health care professional.
• Know that some medications might come with certain stigmas, associate individuals with a vulnerable group or raise questions at your destination. For example, contraception, pre-exposure prophylaxis (PrEP) and anti-depressants might not be widely accepted, depending on your destination’s culture and laws.
• Remember that even if you’re authorized to use cannabis for medical purposes, it is illegal to transport it and all products containing cannabis, including products containing cannabidiol (CBD), across the Canadian border.
• It’s your responsibility to know and abide by local laws.
• Your Canadian citizenship offers no immunity from prosecution, and consular officials can’t get you out of jail.
• nearest Canadian office abroad
• Emergency Watch and Response Centre in Ottawa

Related links

• Sickness or injury
• Receiving medical care outside Canada
• Vaccinations
• Travelling with disabilities
• Travelling with a medical device
• What you can bring on a plane  (Canadian Air Transport Security Authority)
• Animal and plant ingredients in traditional medicine  (Environment and Climate Change Canada)

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Travel tips for snowbirds returning to Canada

From: Canada Border Services Agency

News release

April 12, 2024 Ottawa, Ontario

The Canada Border Services Agency and the Canadian Snowbird Association are encouraging Canadians who have spent the winter abroad to plan ahead for a smooth return to Canada this spring.

These are the top travel tips to know before arriving at the border:

Have your travel documents handy.  Whether travelling by land, air or water, you can help speed up processing times by coming prepared with your travel documents.

Driving home? Plan ahead and check  border wait times . You can avoid waiting in line by planning your drive to cross the border during non-peak hours such as early morning.

Flying home? Save time with Advance Declaration .  Download the application on your smart phone to make your customs declaration up to 72 hours in advance of your arrival into Canada at the Toronto, Vancouver, Montréal, Winnipeg, Halifax, Québec City, Ottawa, Billy Bishop, Calgary and Edmonton international airports. Data shows that using this tool can reduce time at a kiosk or eGate by up to 50%.

Be prepared to declare your goods upon entry into Canada.  Gather your receipts for goods purchased or received while away before you travel and keep them readily available. Visit I Declare: A guide for residents returning to Canada and use the  CBSA duty and taxes estimator  to help calculate your monies owed. You should be aware of everything that is inside your vehicle as you are responsible for its contents.

Know your exemptions from duties and taxes .  If you have been outside of Canada seven days or more, you can import goods worth up to CAN$800, duty-and tax-free. Within this personal exemption, you are allowed to bring back duty and tax free: 

• Two bottles of wine (1.5 litres total), or one large standard bottle of liquor (1.14 litres),  or  approximately 24 cans or bottles (355 ml each) of beer (8.5 litres total); and,
• 200 cigarettes, and 50 cigars, and 200 grams manufactured tobacco,  and  200 tobacco sticks. The packages must be stamped “duty paid,” as you would find them at a duty-free store. 

Travelling with medication?  If you have a prescription for a narcotic or controlled drug, you must declare it and ensure its in properly labelled container. Learn more about your responsibilities .

Travelling with firearms? If you are travelling with a firearm be sure to check the  rules on importing firearms  and other  restricted and prohibited goods before your departure. Better yet, consider leaving the firearm at home.

Importing a vehicle ?   If you are a resident of Canada you can  temporarily import a vehicle  that is licensed and registered in the United States, however, the duty and tax implications, the length of time the vehicle can remain in Canada, and how the vehicle can be used in Canada may differ. If you are permanently importing a vehicle from the U.S. or Mexico, visit Canada’s  Registrar of Imported Vehicles  website prior to arriving at the border for details about vehicle eligibility and the overall process, including the necessary duties and taxes.

Bringing poultry across the border?  Any poultry products you wish to bring into Canada must be for human consumption, retail packaged and labelled as a "Product of the USA." Homemade food or leftovers containing poultry cannot be brought into Canada. Check the latest  Information for travellers: Restrictions on poultry and birds from the United States  before bringing these products across the border.

Travelling with a pet or importing an animal into Canada? You will need the right paperwork at the border to meet Canada's import requirements.

Not sure? Ask a border officer.  The best thing you can do to save time is to be open and honest with the CBSA officer. Be sure to follow all instructions they provide to you. If you are not sure about what to declare, don't hesitate to ask. Our officers are here to help!

Quick facts

The Canada Border Services Agency (CBSA) supports national security and public safety priorities by facilitating the free flow of persons and goods, including animals and plants.

The Canadian Snowbird Association is a not-for-profit advocacy organization for travelling Canadians, representing more than 115,000 members.

Associated links

• Plan your trip across the border
• Duties and taxes estimator
• I Declare: A guide for residents returning to Canada
• Border reminder checklist
• Advance Declaration video
• The CBSA and U.S. CBP provide an update on the NEXUS program

For more information about CBSA programs, services and initiatives, please visit the  CBSA website  or contact:

Border Information Services Canada Border Services Agency 1-800-461-9999 Contact us online Live agents are available Monday to Friday from 8 am to 4 pm local time

For more information or to schedule a media interview, please contact:

Media Relations Canada Border Services Agency [email protected] 1-877-761-5945

Communications Canadian Snowbird Association [email protected]

For more travel tips for Canadian snowbirds, join the Canada Border Services Agency on  Facebook  and  YouTube  and visit the  Canadian Snowbird Association website .

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Simple Flying

Air canada's checked baggage fees & policies: everything you need to know.

From standard checked bags to traveling with pets in the baggage compartment, here’s what you should know.

Understanding airline baggage policies is essential for travelers to avoid unexpected fees and ensure a smooth journey. Air Canada , like most airlines, has specific rules and fees regarding checked baggage. In this comprehensive guide, we'll delve into Air Canada's checked baggage policies, including fees, allowances, and important guidelines, to help passengers prepare for their upcoming flights.

Checked baggage allowance and fees

Air Canada's checked baggage allowances differ based on the fare purchased, route, and travel class. According to Upgraded Points , checked bags must weigh no more than 50 lbs (23 kg) per item for economy class, or 70 lbs (32 kg) for business class. Furthermore, the bag must have a linear dimension (length + width + height) of under 62 inches (158 cm).

Checked baggage fees vary depending on factors such as fare type, destination, and frequent flyer status. Typically, passengers flying on economy class tickets are required to pay for checked bags, whereas higher fare classes or elite status may include complimentary baggage allowances. It's crucial for travelers to review their fare conditions and baggage allowance before booking to avoid unexpected charges at the airport.

All passengers in the premium economy, Premium Rouge, and business cabins are entitled to two checked bags each. In economy class, however, the checked baggage allowance depends on the route and fare, as detailed below.

Which Airlines Have The Most Generous Checked Baggage Allowances?

For flights between the US and Europe, Canada and Europe, as well as domestic US flights, one checked bag is allowed per customer, excluding those on Economy Basic fares. For flights between the US and Canada and the US and Mexico, one free checked bag is provided only for Flex and Comfort fares. Outside these fares, a $35 fee is applicable for the first checked bag, and $50 for the second.

Those on Latitude fares can bring along two checked bags, no matter the route. Similarly, Star Alliance Gold members can enjoy one free checked bag, regardless of the fare purchased. From the third bag onwards, passengers can expect to pay between $100 and $225 per item, depending on the route.

To avoid surprises at the airport, you can opt to prepay for baggage online or via the mobile app from 24 hours to 45 minutes (domestic Canada flights) or 60 minutes (all other flights) from the scheduled departure.

Special items and oversized baggage

In addition to standard checked baggage, Air Canada accommodates special items such as oversized baggage and sports and hunting equipment. However, transporting these items may incur additional fees or require advance arrangements. Passengers should familiarize themselves with Air Canada's policies regarding special items to ensure a hassle-free travel experience.

As per Air Canada , bags weighing between 50 lbs (23 kg) and 70 lbs (32 kg) are labeled as “overweight”, while bags measuring 63 inches (160 cm) to 115 inches (292 cm) are “oversized”. A fee of $100 is imposed on bags considered overweight and/or oversized.

When it comes to sports equipment, passengers must register their items at least 24 hours before their scheduled departure by contacting the airline’s reservation desk or their travel agent. Fees vary depending on the type of equipment: for example, a $50 fee per flight is applicable for bicycles, while surfboards, paddleboards, and wave skis will incur a $100 fee.

Like with sports equipment, passengers will need to register their hunting equipment no less than 24 hours before the flight and arrive at least 30 minutes prior to the usual check-in time. Antlers and horns are $150 to check in, while firearms are $50 per segment of the flight. For specific packing requirements for special items, you are advised to refer to the Air Canada website .

Traveling with pets in the baggage compartment

As for the other type of precious cargo – pets – Air Canada accepts dogs and cats in the baggage compartment. For travel within Canada or between Canada and the US, a $105 one-way fee is applicable, while all other itineraries will cost $270.

The animal must be kept in a carrier that is no larger than 115 inches (292 cm) in linear dimensions, with a maximum weight of 100 lbs (45 kg) for both the pet and kennel combined.

Your Stress-Free Guide To Traveling With Furry Friends

Other requirements include:

• The cat or dog must be at least 10 weeks old and fully weaned.
• A maximum of two pets (of the same species) can be allowed in the same kennel.
• The carrier must be hard-sided, secure and leak-proof, and large enough for the pet to stand, turn around, and lie down comfortably.

Key takeaways

To avoid inconvenience and unexpected fees, passengers should adhere to Air Canada's baggage policies and guidelines. This includes sticking to weight and size restrictions and planning ahead for special items.

Passengers are also advised to take note of itineraries that include travel with Air Canada’s codeshare partners. In such cases, the baggage policies of the other carrier may apply.

How To Upgrade To On Your Next Air Canada Flight

Understanding Air Canada's checked baggage fees and policies is essential for travelers to plan and budget for their trips effectively. By familiarizing themselves with the airline's guidelines, passengers can avoid surprises at the airport and enjoy a seamless travel experience with Air Canada.

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The Guide to Air Canada Wi-Fi

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Does Air Canada have Wi-Fi?

How much is wi-fi on air canada, does air canada have free wi-fi, how to save on air canada wi-fi costs using credit cards, how to connect to air canada wi-fi, if you want to connect to air canada wi-fi.

For some travelers, staying connected in the air is essential to flying. Whether you respond to business emails before arrival or keep up to date with your social networks, Air Canada generally offers some level of Wi-Fi access, depending on your flight details.

If you're planning an Air Canada trip soon, here’s what you should know about in-flight Air Canada Wi-Fi.

» Learn more: The points collector’s guide to Air Canada Aeroplan

All Air Canada Rouge (Air Canada's low-cost subsidiary) customers can access high-speed Wi-Fi during their flight. Premium Rogue customers can enjoy complimentary Wi-Fi, while economy customers have Wi-Fi available for purchase.

Air Canada is working on growing its Wi-Fi capable aircraft. Currently, the carrier offers Gogo-equipped Wi-Fi, but connectivity is limited to certain North American and international flights.

Nearly all of Air Canada’s wide-body planes have streaming-quality Wi-Fi and most of Air Canada’s narrow-body aircraft are also equipped with Wi-Fi.

The exception is the 737 MAX 8 (7M8) fleet, where connectivity is still in progress. As of this writing, just 25% of Air Canada’s 737 MAX 8 (7M8) aircraft have Wi-Fi connectivity.

You can check if Air Canada in-flight Wi-Fi is available on an aircraft before booking your flight. Simply check that the Wi-Fi logo is present in the flight details to confirm that the aircraft is Wi-Fi connected. Keep in mind that you’ll need to verify in-flight Wi-Fi for each flight on a multi-leg trip.

Additionally, you can use the Air Canada Wi-Fi tool on the airline’s website to check if your upcoming flight has Wi-Fi access. You can check this detail using your flight number and departure date, or using your flight route and departure date.

» Learn more: Getting elite status on Air Canada with the Aeroplan credit card

Air Canada passengers can pre-purchase one of three Wi-Fi pass options or purchase a pass at in-air pricing — possibly at a higher cost — after boarding. The pass options include:

Air Canada 1-Hour Pass $4.77 ($6.50 CAD). Offers one continuous hour of Wi-Fi access during the flight.

Air Canada 1-Way Pass $15.41 ($21.00 CAD). Offers internet connectivity during the entire length of your flight.

Air Canada Monthly Plan $48.40 ($65.95 CAD). A monthly subscription for internet access on all Air Canada Wi-Fi capable aircraft between Canada, U.S., and Mexico.

With a pass you can browse the internet, check email, scroll updates on social media and send text messages via Wi-Fi. However, in-flight Air Canada Wi-Fi doesn’t support Voice Service and Voice over IP.

Air Canada’s Aeroplan loyalty program offers complimentary Wi-Fi access for its 75K Status and Super Elite Aeroplan members. Specifically, this benefit offers a 12-month plan for Gogo Wi-Fi for up to five devices. Only one device can be logged into in-flight Wi-Fi at a time.

Additionally, Aeroplan members have access to free texting. To access this complimentary feature, members must add their Aeroplan number to their booking information before checking in to the flight.

Unfortunately, Air Canada’s Aeroplan® Credit Card doesn’t offer free or discounted Wi-Fi access as a travel benefit. However, one way to cover all or part of the cost of Wi-Fi is through a travel rewards credit card.

If you carry a card that provides an annual travel credit you haven’t claimed yet, you can subsidize the cost of a Wi-Fi pass using your card’s benefit. Some credit cards that offer travel credit that can be applied to in-flight Wi-Fi charges include:

on American Express' website

on Bank of America's website

on Chase's website

Up to $200 annually with your preferred airline. Enrollment required. Terms apply.

Up to $100 annually.

$300 annual statement credit for travel purchases.

» Learn more: The best travel credit cards right now

Once comfortably in your seat, you can connect to Wi-Fi on Air Canada flights in three simple steps.

Go to “Settings” on your mobile device. Set your device to “Airplane mode” and turn on Wi-Fi. 

Select “ACWiFi.com” to connect to the airline’s Wi-Fi network.

Launch your browser and go to “acwifi.com” and follow the instructions from there.

If you need technical support during your flight, select “Wi-Fi Onboard” for assistance from Air Canada’s Wi-Fi service provider.

Unless you have 75K or Super Elite Aeroplan status, chances are Air Canada Wi-Fi will cost you. You might be able to save a few bucks by purchasing your pass ahead of time if you’re sure you’ll need to be connected.

The good news is the airline is focusing its efforts on getting free in-flight Air Canada Wi-Fi for all its passengers in the future. It’s testing out “full, fast and free” Wi-Fi for its regional flights and plans on expanding that to its other customers.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

What Is The Air Canada Home Away from Home Flight Pass?

• Air Canada offers a Home Away from Home Flight Pass for two or more people on select international routes.
• The pass works with credits, min 4 and max 12, priced by region, available only in economy class.
• Pass routes include South Korea, France, UK, North Africa, Brazil, Colombia, and China.

There are several ways that frequent travelers can save money on regular flights. Many airlines offer discounts or negotiate special rates or contracts. Multiple-sector or “round the world” tickets make sense for some travelers. And passes or some form of prepaying are another common offering from airlines.

Air Canada has several such flight pass options – including an innovative “Home Away from Home” pass for frequent travelers on select international routes. This targets the leisure or VFR market. There are several limitations and restrictions, but it can still make sense for some.

Home Away from Home Flight Pass

The Home Away from Home Flight Pass is a product offered by Air Canada that gives (potential) lower fares for two or more people traveling together on certain international routes. It works using a system of credits. You purchase a number of credits for the region or route you are traveling. Each credit gives a one-way flight for one person.

The minimum purchase is four credits – this would give two people two return flights. The maximum purchase for one pass is twelve credits. This could be used for two people for six flights, or other combinations up to six people for two flights.

Get all the latest aviation news for North America here.

The pass is priced by region of Canada (east or west) and destination, number of credits, and for standard or flex tickets (flex books into a higher inventory/booking class and will have better availability). It is only available in economy class.

The regions/airports available are:

• France: Bordeaux–Mérignac (BOD), Lyon (LYS), Marseille (MRS), Nice (NCE), Paris (CDG), Toulouse (TLS),
• United Kingdom: Dublin (DUB), Birmingham (BHX), Edinburgh (EDI), Glasgow (GLA), Manchester (MAN), London Heathrow (LHR)
• North Africa: Casablanca (CMN), Algiers (ALG)
• Brazil: São Paulo (GRU)
• Colombia: Bogotá (BOG)
• South Korea: Seoul (ICN)
• China: Hong Kong

So far, Air Canada has offered the pass as a seasonal offer. In 2024, it was launched in early March and must be purchased by 12th April. The last sale period was in October and November 2023. Flights credits are valid for 12 months from purchase.

The pass routes and prices

For the March and April 2024 offer, the full pricing and routes are as follows:

Standard Pass prices (in Canadian Dollars):

Flex Pass prices (in Canadian Dollars). These rates are significantly higher but will offer much better availability. This is particularly important for those that need flexibility or want to make last-minute changes (but availability is still not guaranteed).

Home Away from Home Flight Pass rules and restrictions

As you would expect, there are many important terms and conditions with a travel pass such as this. Some of the most important (particularly those which affect its value) are listed below. For more details, see the Air Canada website.

• The pass is available for two to 4 people traveling together and is not available for solo travelers. This makes it more of a leisure or VFR-targeted offer.
• You must be an Air Canada Aeroplan member to purchase a pass.
• Credits expire 12 months after the purchase date. They can be extended once for three months for a fee.
• Flights must be flown on Air Canada, Air Canada Express, or Air Canada Rouge.
• Connecting flights (within Canada) are permitted at no extra cost.
• The flight pass price includes all taxes and charges.
• Seat reservations are included.
• Bookings can be changed or canceled free of charge.

Love learning about points and miles? Read more of our loyalty news and guides here .

Does the Home Away from Home Flight Pass make sense?

To even make the pass an option, users would need to be flying the same route (or region) at least twice in one year, with two or more people together.

It is then a case of how the pricing and restrictions look based on your circumstances. Generally, you will pay less for flights booked this way (although there could be exceptions if you are always able to travel on the absolute lowest fare or purchase during sales).

It works best for travelers who have some flexibility and plan ahead. You will, of course, be losing out if you can’t use the credits due to lack of availability. This is mitigated either by booking in advance (remember you can change dates free later), having flexibility in exactly when you travel, and by needing to travel more times per year.

While the destination list may seem limited, remember that many of these destinations served by Air Canada are regional hubs. Other tickets can, of course, be used to continue travel. Also, bear in mind that regional connections within Canada are included, so those traveling from locations other than the main hubs could benefit here.

Other passes from Air Canada

The Home Away from Home Flight Pass is clearly very restricted, appealing only to those who fly regularly on certain international routes. Air Canada offers a number of other travel passes. These include:

• The Weekend Pass. This offers flight credits for two or more people traveling together between select cities in Canada and the United States on Fridays, Saturdays, and Sundays.
• The Student Pass. Available for a wide range of regional and international routes for students to travel to/from home locations regularly. This is available for solo travelers.
• Flight Pass for Business Travel. These are high-volume passes (with 30 to 200 credits) for regional or international routes that can be shared between multiple employees.

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Have you used the Air Canada Home Away from Home Flight Pass? Are you thinking about purchasing one? Feel free to discuss further in the comments section below.

IATA/ICAO Code: AC/ACA

Airline Type: Full Service Carrier

Hub(s): Calgary International Airport, MontralTrudeau International Airport, Toronto Pearson International Airport, Vancouver International Airport

Year Founded: 1967

Alliance: Star Alliance

CEO: Michael Rousseau

Country: Canada

Region: North America

Watch CBS News

Flying with pets? Here's what to know.

By Anne Marie Lee

Edited By Alain Sherter

Updated on: April 6, 2024 / 10:08 AM EDT / CBS News

Thinking of taking your dog or cat with you the next time you fly? For a growing percentage of the 90.5 million pet owners in the U.S., the answer is yes. But while the notion of boarding a plane with your pet may seem simple, the rules and restrictions around traveling with an animal can be confusing. 

Eight major U.S. airlines allow pets to fly in-cabin as carry-ons. But flying with your pet takes research and planning, as pet policies vary from airline to airline, are steeped in restrictions, and are limited to specific countries and cities. You'll also have to pay an extra fee for your pet ranging from $95 to $200, depending on the airline and where you're flying. And restrictions often change.

For example, American Airlines  recently revised its policies  so passengers flying with pets may also bring one full-size carry-on or personal item. But the carrier prohibits carry-on pets on transatlantic and transpacific flights. Here's what you need to know when considering taking your fur baby with you on a plane.

Cargo, check-in or carry-on?

Most airlines offer three options for transporting animals: cargo, check-in or carry-on. But if your pet is larger than a bread box, your options are limited to the cargo or baggage check-in options, with very few exceptions. 

Given that large canine breeds such as Labrador Retrievers, German Shepherds and Golden Retrievers are among the most popular dogs in the country, the size restriction for in-cabin pet travel can be a major frustration for those who would rather not fly at all if that means putting their pet in cargo. 

A 2023 Forbes Adviser survey of 10,000 U.S. dog owners found that 33% of respondents fly with their pets, while 37% listed not being able to bring their dog on a plane as their biggest annoyance. (You can learn more about the differences between cargo, check-in and carry-on options  here , including warnings about the  dangers  involved when pets travel in the cargo hold.) 

Carry-on pets

Even for pet owners whose animals are small enough to fly as a carry-on, traveling is no breeze.

"When I fly with him I have to go to the desk," Margaret Rauch, 44, told CBS MoneyWatch, referring to her 15-pound poodle mix, Soda. The New York City resident has taken Soda on dozens of flights to St. Croix in the U.S. Virgin Islands, where Soda, now 4, was being fostered by a friend after being found as a stray puppy in 2021. 

In addition to calling the airline in advance to register her dog for a flight, Rauch has to check in at the counter whenever she's traveling with Soda, so the airline agent can confirm her dog and pet carrier conform to the in-cabin pet requirements and that the flight hasn't already met its pet maximum. 

Rauch, who said she would never consider putting Soda in cargo, applauded American Airlines' new policy, while noting that in her experience the one carry-on rule was rarely enforced. 

"I feel the price is already high for what I get. Even with AA's rule change, I lose the underseat space," she said. "My dog creates no extra work for anyone."

Despite the added preparation, paperwork and hassle involved in flying with Soda — not to mention the unfriendly looks she occasionally detects from fellow passengers at the sight of her pet carrier — Rauch said, "It's absolutely worth it." 

Asked how the experience could be improved, she pointed to early boarding for pet owners as something that would help.

"If you can get in early, get a seat and settle down, that is an accommodation I don't expect to see anytime soon but I think it makes sense," Rauch said.

Safety and comfort

For the many Americans who see their pets practically as family members, one of the most challenging aspects of flying is ensuring their animal's comfort and safety. 

"The increasing humanization of pets, which involves treating them as part of the family rather than as mere animals, has increased the demand for pet travel services that are of high quality and can be customized to meet the specific needs of each pet," LinkedIn reported in December.

Among other tips, the U.S. Department of Transportation  and animal experts recommend that you not feed your pet four to six hours before a flight and limit their water intake. Others also suggest keeping bottled water on hand at all times. Additionally, most airlines require certain vaccination and vet certification that your pet is healthy enough to fly. Individual countries also have their own requirements for pets to enter.  

Not surprisingly, some airlines do better than others at handling pets. One of the best-rated carriers for pet travel is Alaska Airlines, which has repeatedly topped rankings, such as NerdWallet's Most pet-friendly airlines of 2024.  In recent years, the airline also has maintained one of the industry's lowest incident ratings, according to Veterinarians.org. United Airlines and Delta are among the airlines with the highest incident rates, according to the pet information website. 

On Rauch's first plane trip with Soda traveling home to New York, a layover in Miami led to the flight sitting on the tarmac for two hours. Calming treats are something that helps keeps her dog relaxed on flights. She also withholds Soda's food and limits his water intake up to five hours before a flight, which is also helpful given that he doesn't like using pet relief areas, which she said generally smell of urine and can be overwhelming for dogs. Flights between New York City and St. Croix are generally under six hours. 

"I'm not sure how I'd handle a flight to Singapore," Rauch said.

Here's a rundown of U.S. airlines' pet travel policies, along with fees and and restrictions:

Alaska Airlines

Pet fee: $100

Pets allowed: Dogs and cats are the only pets allowed in-cabin on international trips and flights to Hawaii. Domesticated rabbits and small household birds are allowed as carry-on on domestic flights.

Destinations: Domestic and international, with additional requirements and documentation required for  pets traveling to Hawaii  or  internationally .

See Alaska's full pet policy here .

American Airlines

Pet fee: $150

Pets allowed: Dogs, cats

Destinations: 

• Within the 48 contiguous U.S.
• The U.S. and Canada*
• Puerto Rico

*Additional special restrictions may apply. See American's full pet policy  here .

Pet fee: $75-$200, depending on destination

Pets allowed: Dogs, cats, household birds

Pet friendly destinations: 

• U.S., Virgin Islands and Puerto Rico
• International destinations with the exception of Australia, U.K., Republic of Ireland and others .

Pets are not permitted on flights to Hawaii. See Delta's full pet policy here .

Frontier Airlines 

Pet fee: $99

Pets allowed: Dogs, cats, rabbits, guinea pigs, hamsters and household birds

Destinations: Domestic flights and international flights to and from the Dominican Republic and Mexico.

See Frontier's full pet policy here .

Pet fee: $125

Destinations: Domestic and international. See exceptions for international flights here .

See JetBlue's full pet policy here .

Southwest Airlines

Pet fee: $125 per pet carrier on the U.S. mainland; $35 per pet carrier between Hawaiian Islands

Destinations: Domestic U.S. flights only. For travel to Puerto Rico, specific requirements may  apply . For Hawaii travel, see rules and regulations here.

See Southwest's full pet policy here .

Spirit Airlines

Pets allowed: Dogs, cats, birds (with the exception of flights to or from Puerto Rico and the U.S. Virgin Islands) or rabbits (with the exception of flights to or from Puerto Rico and the U.S. Virgin Islands).

Destinations: Domestic flights including Puerto Rico and St. Thomas, U.S. Virgin Islands

See Spirit's full pet policy here .

United Airlines

Destinations: Domestic and international flights with a list of exceptions. United does not allow pets to fly to, from or through certain states and countries. View the list here .

See United's full pet policy here .

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