carnival cruise news update

Carnival Cruise Line promises loyalty program changes

C ruise line loyalty programs drive repeat business and even a tiny change can outrage passengers. Royal Caribbean, for example, has to limit access to its Crown Lounges on select sailings when too many top-tier customers are onboard.

In most cases, you can't expand the lounge so on a President's Cruise, a special casino cruise, or a Transatlantic sailing, the cruise line has to limit access. That change only happens rarely and while people don't like not getting a perk they have earned, most are understanding.

Related: Why Carnival, Royal Caribbean don't offer key entertainment option

Permanent changes, however, can lead to passengers losing cherished benefits even if they gain others. Celebrity Cruises, a Royal Caribbean-owned brand, still shows on its website that certain higher levels of its casino loyalty program get access to its suite lounge. The problem is they don't and haven't for many years, but people who earn those levels and see the perk on the list are quite reasonably upset.

While Royal Caribbean has hinted at changes to its Crown & Anchor loyalty program, Carnival has shared that it's currently reevaluating its own. That means changes are coming, but before they do, the cruise line's brand ambassador, John Heald, both slapped back at some of his Facebook followers, and promised he would address their concerns.

Carnival made a loyalty pin change

Every cruise line's loyalty program has different tiers. Carnival's VIFP loyalty program starts at Blue on your first sailing and Red after that. At Gold passengers get a free bottle of water in their cabin.

You move up in tiers by sailing with points being awarded for nights cruised. Unlike Royal Caribbean's program, which offers more points for solo cruisers and suite passengers, Carnival's is one point per night no matter what.

The higher levels of the VIFP program, Gold and Platinum, come with a perk that many passengers like, a custom pin on each cruise. Those pins are "redeemable at the Photo Gallery no later than two days before the end of the cruise," Carnival shares on its website.

That's where some passengers took issue with the cruise line and Heald explained the policy.

"Before I open my eye pad on the plane to watch some downloaded episodes of 'Little House on Cleveland Prairie' and nibble on my $9 airport sandwich which has some pink meat in it I would like to say a little something to our fabulous Diamond and Platinum guests," he wrote. "The reason we ask Diamond and Platinum guests to collect their gift and pin from the Pixels gallery is because we have, in the past, found that people sometimes leave the pin and gift in the cabin. Plus it is what we have done since Covid."

Heald, it should be noted, never directly mentions brand names and is playful when he talks about what hotel he's staying in or, in this case, his tablet. He did push back on one charge.

"It is not a 'slap in the face for your loyal guests' to have to collect them rather than have them delivered. I read these comments now and then and the hostility behind the words posted is quite astonishing," he added.

Heald will ask the "beards"

The brand ambassador jointly calls Carnival's executives the "beards." It's meant as a term of endearment as the brand is led by its unbearded President Christine Duffy. Heald did promise to share the passenger feedback with his bosses, but stopped short of promising a change.

"Let’s see what we do when we announce the new loyalty program by the end of this year and I will ask if we can return to delivering anything we offer. No promises but I will try," he posted.

Nearly 2,000 people commented on Heald's post. Most were supportive.

"It’s all about perspective. When my sister in law got her status, I went with her and took pictures of her picking up her gift. We had fun with it. Just have fun, people. It is the fun ship," Melissa Dodd wrote.

Beth McDonald had a similary practical take on having to pick up the pin.

"I have no problem going to Pixels and getting my pin and gift. You probably walk by there several times a day. I love collecting my pins! I have found many uses for the gifts I get," she wrote. 

Some of Heald's followers understand both points of view.

"It's not a big deal to pick these things up. It was just more special to walk into your cabin and see them waiting for you," posted Florence Thomsen Hobson.

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"I can’t lie, I liked having it delivered but I also keep every pin and gift. So, I understand why the change was made, for Covid protocols and for eliminating waste. Besides, having to go get it gives me an excuse to leave the casino," added Laura K. Holiday.

Carnival Freedom's next two sailings canceled after funnel fire, second within 2 years

A fire in the exhaust funnel of the Carnival Freedom this weekend has disrupted a cruise for the second time in less than two years — and will mean that the Florida-based ship's next two sailings are canceled.

Damage to the funnel will require the cancellation of Carnival's next two cruises out of Port Canaveral, which were scheduled to depart Monday and Friday.

There were about 3,700 passengers onboard the ship when the fire occured. And the two upcoming sailings, which were canceled, likely would have had a similar passenger count amid the busy Spring Break season.

Carnival initially had said it expected no changes in its upcoming cruises, but on Sunday afternoon said the cancellations would be required.

"Regrettably, the damage is more than we first thought, and will require an immediate repair to stabilize the funnel, resulting in the cancellation of the March 25 and March 29 cruises from Port Canaveral," according to a statement issued by Matt Lupoli, Carnival Cruise Line's senior manager of public relations. "The funnel has been stabilized for the ship’s return to Port Canaveral overnight to disembark guests, and then it will go to the Freeport shipyard on Monday afternoon to begin the required repairs."

Carnival said it made the decision after "our technical team completed a thorough assessment" during the ship’s visit Sunday to Freeport in the Bahamas.

In the statement, Carnival said: "We sincerely regret the impact to our embarking guests, as we know they have been looking forward to their spring break vacation. We are providing all guests on both canceled cruises a full refund and a 100% future cruise credit, so they can come back and enjoy a future cruise with us. We also greatly appreciate the terrific guests who are currently sailing with us, for their outstanding cooperation and support."

In a Facebook post, Carnival's widely followed brand ambassador, John Heald, conceded that many people who booked one of the canceled cruises are "feeling very disappointed," and he apologized for the turn of events.

But, Heald added that he wanted to assure affected passengers that, "when you rebook, using your full refund and your 100% future cruise credit, that the crew will be standing by to give you all the fun you deserve."

More than 500 people responded to the post, with many saying they thought Carnival was generous with the compensation offer. But some people who said they were on the cruise that experienced the fire said they thought Carnival should have done more for the people who were on the ship.

Carnival said the fire was confined to the funnel area. The cruise line said there are no reports of injuries to passengers. Two firefighting crew members were treated for minor smoke inhalation.

Carnival said that, at about 3:15 p.m. Saturday, the Carnival Freedom reported a fire on the port side of the ship’s exhaust funnel. The ship was 20 miles off Eleuthera Island, Bahamas, heading to Freeport after a canceled call to the Carnival private island of Princess Cays due to adverse weather.

"The ship’s fire response team was quickly activated, and the ship’s captain also turned the vessel towards the heavy rain in the area to maximize the efforts to put out the flames," an earlier Carnival statement said. "Eyewitnesses reported the possibility of a lightning strike, and that is being investigated, but cannot yet be confirmed."

By 5:20 p.m. Saturday, the fire was extinguished. 

How safe are cruise stops? Travel advisories are only one marker for destinations

Carnival said the ship's captain made multiple announcements to passengers and crew, and advised all but essential safety personnel to stay away from balconies and all open decks. 

The port-side portion of the funnel had fallen onto Deck 10, and the firefighting response put out any flames. 

The U.S. Coast Guard has been notified of the fire, and Carnival activated its incident response team to support the ship’s crew. 

Carnival said there were no other operational issues with the ship’s systems, and the ship, which was on a four-night cruise, was visiting Freeport on Sunday.

A cruise ship funnel generally serves as a smokestack to lift emissions above the deck, thus away from passengers and crew.

On Saturday evening, "Carnival Freedom guests enjoyed the Elegant Night dinner as planned, and, with the exception of the open decks, all areas of the ship are fully functioning," Carnival said in its statement. 

The Carnival Freedom's next voyage was scheduled to depart from Port Canaveral on Monday afternoon on a five-night Eastern Caribbean cruise. That cruise had port-of-call stops scheduled at Amber Cove in the Dominican Republic and at Grand Turk Island in the Turks and Caicos Islands.

But that sailing and a Friday sailing both have been canceled. Friday's five-night sailing also was scheduled to stop at those two ports of call, but in reverse order.

In May 2022 , a fire broke out in the funnel area of the Carnival Freedom while it was docked in Grand Turk. Carnival then canceled three scheduled sailings of the Carnival Freedom out of Port Canaveral because of the need to repair the ship's fire damage at a shipyard in Grand Bahama.

More recently, in October 2023, the Carnival Freedom debuted a new iconic winged funnel after returning from a 16-day dry-dock refurbishment in Cadiz, Spain.

Dave Berman is business editor at  FLORIDA TODAY.  Contact Berman at  [email protected] .

Carnival Legend Arrives in Europe for Summer Program

• April 29, 2024

After departing from Norfolk on a trans-Atlantic crossing in mid-April, the Carnival Legend recently arrived in Europe for a summer program.

The 12-night repositioning voyage featured visits to destinations in Portugal and Spain before ending in Barcelona on April 27.

Before kicking off its summer program, the 2,100-guest ship sailed to the Chantier Naval de Marseille in France, where it is now undergoing a major refurbishment.

In addition to technical maintenance and class work, the Legend is expected to see updates to its public areas and staterooms.

While details of the project are still to be confirmed, the ship may receive new venues, including the Heroes Tribute Bar & Lounge, which is being rolled out to more vessels in Carnival’s fleet.

Once the work is completed, the Carnival Legend is set to kick off a five-month program in Europe that includes itineraries in Northern Europe and the Mediterranean.

The first sailing of the season is an eight-night cruise to Italy, France, Spain, and Malta that sails roundtrip from Barcelona.

Scheduled to depart on May 30, the itinerary features visits to Toulon, Livorno, Civitavecchia, Naples, Messina and Valletta.

In June, the Carnival Legend repositions to Northern Europe for a series of cruises departing from Dover, England.

Before returning to the Mediterranean in late August, the ship offers nine- to 12-night itineraries to the British Isles, Iceland, Scandinavia, the North Sea and more.

Scheduled to return to North America in early November, the Legend is also set to sail a series of ten-night cruises to the Greek Isles, Italy and Turkey between September and October.

The ship is then set to offer a trans-Atlantic crossing to Florida before kicking off its 2024-25 winter program in Tampa.

Part of Carnival Cruise Line’s four-ship Spirit Class, the Carnival Legend was built by Kvaerner Masa-Yards in Finland and originally entered service in 2002 .

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The 7 best 3-day cruise itineraries for 2024.

Plan a long weekend getaway aboard a cruise for fun, scenery and entertainment.

The Best 3-Day Cruise Itineraries

Courtesy of Carnival Cruise Line

Hop aboard the Carnival Radiance for a short but fun-filled cruise weekend.

Whether you're short on vacation days or you only have a long weekend to spare, three-night cruises offer a fun and affordable way to get a change of scenery. These shorter sailings from the U.S. often amount to a weekend cruise and only depart from Florida and California for now. However, short cruises still let you dine and dance on board, enjoy world-class entertainment, and visit nearby destinations like Nassau in the Bahamas; Key West, Florida; or Ensenada, Mexico.

If you're looking for short cruises that pack a lot of good times into a weekend vacation, you should know that many cruise lines offer these trips, including Norwegian Cruise Line, MSC Cruises, Royal Caribbean International and Celebrity Cruises. Read on to find out which short cruises we recommend, where they depart from, and everything you can see and do over the span of three incredible nights.

3-Day Cruises From Florida

Norwegian sky from miami.

Courtesy of Norwegian Cruise Line

Dates: Aug. 2 to 5, 2024

Departure port: Miami

Stops: Key West, Florida; Great Stirrup Cay, Bahamas

Starting price: $399 per person

This three-night cruise on Norwegian Sky departs from Miami in August 2024 with stops at two iconic tropical destinations. The vessel's first stop is Key West , where cruise passengers will have the day to visit the southernmost tip of the United States, book a snorkeling or kayaking tour, or bar hop along the world-famous Duval Street. From there, the cruise stops at Great Stirrup Cay in the Bahamas, which is a private island paradise that's only for cruise passengers. Here, visitors can enjoy some beach time, plan a WaveRunner adventure or snorkel the clear waters to watch out for wildlife.

When not at port, passengers on Norwegian Sky can enjoy the ship's 10 dining options, onboard spa, casino at sea, and variety of pools and hot tubs. The Norwegian Cruise Line vessel even has a sushi bar and a Starbucks onboard, and it was completely renovated from top to bottom in 2019.

Book a Norwegian cruise on GoToSea , a service of U.S. News.

MSC Seashore from Port Canaveral

Conrad Schutt | Courtesy of MSC Cruises

Dates: Multiple dates in November and December 2024

Departure port: Port Canaveral, Florida (Orlando)

Stops: Nassau and Ocean Cay Marine Reserve, Bahamas

Starting price: $169 per person

This three-night cruise on MSC Seashore departs from Port Canaveral near Orlando and takes passengers to two tropical destinations in the nearby Bahamas . The first is the island of Nassau, which is known for its luxury resorts (including the exclusive Atlantis Paradise Island Bahamas), huge casinos and powder white sands. After that, guests can spend a second day at port at MSC Cruises ' private island, Ocean Cay MSC Marine Reserve. This island offers a perfect beach retreat for people who just want to relax, including several expansive white sand beaches with ample seating, an interior ocean lagoon for swimming, and beach bars and eateries dotted throughout.

MSC Seashore features huge pools, an onboard water park for kids, the expansive MSC Aurea Spa and 11 distinct dining venues for passengers to choose from. The ship also boasts the exclusive "ship within a ship" Yacht Club area, which offers the best of everything for discerning guests.

Find an MSC Cruises deal on GoToSea.

Celebrity Reflection from Fort Lauderdale

Courtesy of Celebrity Cruises

Dates: Ongoing in 2024

Departure port: Fort Lauderdale, Florida

Stops: Perfect Day at CocoCay and Nassau, Bahamas

Starting price: $273 per person

This three-night cruise on Celebrity Cruises ' Celebrity Reflection departs from Fort Lauderdale and leaves for two days in the sunny Bahamas. The first stop gives guests a full day to enjoy at Perfect Day at CocoCay, a cruise line private island that's typically reserved for Royal Caribbean guests. This island paradise features an exclusive beach club, idyllic white sand beaches for swimming and floating, a water park, a zip line, and plenty of places to eat and drink all day. The next stop is Nassau: Visitors can dine and shop their way through the port area or book a fun day pass to the Baha Bay water park, which is located at resort Baha Mar and features waterslides, an expansive lazy river and incredible cuisine options right at the park.

Celebrity Reflection was recently refurbished in 2022. It features an incredible array of included dining options, eight specialty and exclusive dining establishments, and bars and lounges throughout the ship. The Retreat, a VIP ship-within-a-ship concept, is also offered on board for those who want an elevated cruising experience.

Explore Celebrity Cruises on GoToSea.

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Disney Dream from Fort Lauderdale

Courtesy of Disney Cruise Line

Dates: Nov. 6 to 9, 2024

Stops: Disney Lookout Cay at Lighthouse Point and Disney Castaway Cay, Bahamas

Starting price: $1,973 per stateroom

This three-night Bahamian cruise on Disney Dream stops at two exclusive destinations in the Bahamas – Disney Lookout Cay at Lighthouse Point, then Disney Castaway Cay. The first stop offers incredible beaches with play areas and crystal-clear water for swimming, as well as the Bahamian Arts and Culture Pavilion for families who want to learn something about the local culture on vacation. At Disney Castaway Cay, families can relax the day away on white sand beaches, go biking or kayaking, ride two waterslides, and more. Both destinations even have adults-only beach areas for cruisers who are traveling kid-free.

Disney Dream holds a maximum of 4,000 passengers and has everything you would expect on an exclusive Disney Cruise Line vessel, including kids and family areas, adults-only dining options and pools, and two large theaters. The ship also has several supervised kids clubs as well as dedicated clubs for teenagers and tweens .

Read: The Top Cruises for Babies and Toddlers

Liberty of the Seas from Fort Lauderdale

Courtesy of Royal Caribbean International

Stops: Nassau and Perfect Day at CocoCay, Bahamas

Starting price: $263 per person

Royal Caribbean International also boasts a Bahamas cruise from Fort Lauderdale that stops in Nassau and at the line's private island, Perfect Day at CocoCay. In Nassau, cruisers get the chance to explore one of the most popular cruise ports throughout the Caribbean, where you can book an excursion to a local beach, plan a snorkeling adventure or play in one of the two biggest casinos throughout the region at Atlantis or Baha Mar. At Perfect Day at CocoCay, families can stay active with waterslides, book a kayaking tour or ride a hot air balloon up to 450 feet in the air.

Liberty of the Seas is also an ideal ship for families thanks to fun features like a huge onboard water park with slides, an ice skating rink with shows and the Broadway at Sea theater. The Royal Caribbean vessel also has nearly a dozen different dining venues, including Cupcake Cupboard, Johnny Rockets, a pizza kitchen and an old-world Italian eatery called Giovanni's Table.

Compare Royal Caribbean International cruises on GoToSea.

3-Day Cruises From California

Navigator of the seas from los angeles.

Dates: Throughout 2024

Departure port: Los Angeles

Stops: Ensenada, Mexico

Starting price: $282 per person

Royal Caribbean offers a three-night West Coast adventure on Navigator of the Seas that includes a fun day at sea and a full-day stop in Ensenada, Mexico. This Mexican destination is known for the many activities that can be enjoyed along its rugged shores, which can include leisurely days at nearby Estero and Mona Lisa beaches, hiking experiences, exploration of Baja California's wine region, whale watching and more.

Dates for this sailing are offered throughout 2024, and the ship itself has plenty to keep passengers enthralled while at sea. For example, Navigator of the Seas features the longest waterslide at sea, enlarged pool deck areas for relaxation, ice skating shows and shopping – not to mention Broadway-style shows with dancers, acrobats and singers. There are also 12 unique dining options onboard, including Starbucks, Jamie's Italian by Jamie Oliver and Johnny Rockets.

Carnival Radiance from Los Angeles

Dates: Jan. 26 to 29 and Sept. 24 to 27, 2024

Departure port: Long Beach (Los Angeles)

Starting price: $244 per person

Carnival Radiance also embarks on three-night journeys to Mexico from Los Angeles throughout the year, including in January and September 2024. This Carnival Cruise Line itinerary includes a fun day at sea and a stop in Ensenada, Mexico, where passengers can plan a sightseeing trip, nosh on the unique Baja cuisine the area is known for, shop for silver jewelry and other keepsakes, or spend the day relaxing on the beach.

Carnival Radiance itself serves as the perfect floating vessel for this fun weekend vacation, with onboard amenities that span the Cloud 9 Spa and WaterWorks water park with slides to a comedy club and special clubs for kids and teens. The ship also boasts an adults-only solarium and 10 different bars to choose from.

Book a Carnival cruise on GoToSea.

Why Trust U.S. News Travel

Holly Johnson is a professional travel writer and cruise expert who has covered family travel and cruises for more than a decade. She has cruised more than 40 times across most of the major cruise lines in destinations throughout the Caribbean, Europe and the Middle East. Johnson used her personal experience and research expertise to curate the itineraries for this article.

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