Reaching Technical Support
This contact page is for correctional facilities. Inmate friends and family members should visit the Friends and Family Information page .
GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products.
If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services). Alternatively, you may complete the contact form provided below.
Please note- for any inmate account or friend or family account related questions (trust accounts, telephone accounts, e-messaging accounts, video visitation accounts, etc.), please us the forms on the Friends and Family information pages above. Any such submissions to the form on this page are automatically discarded by the system and are not read or addressed.
In addition to contacting technical support, GTL provides the opportunity for customers to access a dedicated customer forum. This forum provides knowledgeable insights to some of the most frequently asked questions about the line of GTL products. Click here to access our customer forum today. If you are currently not a registered customer, you can begin the registration process here.
Facility Technical Support Form
GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today.
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GTL offers friends and family members of inmates, trusted and economical options for staying in touch with their loved ones.
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Help Center
Accounts & General
Deposits & Refunds
Video Visits
Phone Calls & Voicemail
Messages & Photos
Quick Links
- How do I create an account?
- What are my deposit options?
- How do I set up my computer for at-home visits?
- How do I invite an inmate to a video visit?
- Do you offer monthly plans to allow the inmate to make unlimited calls?
- I forgot my password – how do I change it?
- How do I convert Military Time to Standard Time?
- Why was my photo denied?
- Why Is the Option to Share a Photo Not Showing Up for Me?
- How Do I Know If My Photo has been Approved?
- How do I Send a Photo?
- How do I send messages to my loved one who has access to a Telmate Tablet?
- How do I rotate a photo?
- How do I know if my inmate is receiving my messages?
- Which account do I deposit into for visiting and messaging features?
- Where do I find the message an inmate says they sent me?
- How long can my message be?
- How do I send a message to an inmate?
- How do I upload a photo?
- How to Send a Message
- How To Add a Profile Photo
- How do I Block/Unblock a contact?
- Do I need a credit card to create an account?
- How do I change my profile photo?
- I’m going to visit at the facility. What should I know before I go?
- How do I delete my GettingOut account?
- What’s my username?
- What if I don’t have an email address?
- How do I add another phone number to my account?
- How will an inmate know that they have funds available?
- How do I find out how much money is on an Inmate’s Account?
- How do I find out how much money is on my Friends & Family Account?
- What accounts can I transfer from/to?
- Do I have to sign a contract with you to use your services?
- My inmate has access to a tablet, how do I schedule a visit?
- How do I know the inmate has received my request to visit?
- How do I find out how many free visits my inmate has?
- How do I cancel a scheduled visit and will I still be charged for it?
- Can I pay for extra visits or remote visits with cash?
- Why is my calendar showing the wrong time for my visit?
- It’s been several minutes and the inmate hasn’t appeared on the screen. Why?
- Why can’t I schedule a visit with an inmate?
- When I visit in the lobby, how do I know which monitor my visit will be on?
- Can I use an iPhone, Android or other smart phone for remote visits?
- When booking a visit, does the time of the visit match the inmates timezone or mine?
- What if I’m late for my scheduled visit?
- When does the visit timer start?
- How do I add an inmate to my Contacts list?
- How do I add money to my account?
- Can I deposit money that the inmate can use to call any authorized contact?
- How do I transfer funds to a new phone number?
- Will you charge my account without my authorization?
- Is my credit card information stored in your system?
- When will my Trust & Commissary deposit be available to use?
- When will my Friends & Family deposit be available to use?
- How to deposit funds
- What payment methods do you accept?
- How do I prevent an inmate from calling me?
- How do I leave a voicemail for an inmate?
- What is the cheapest way to accept phone calls from an inmate in a facility that uses Telmate phone services?
- Do the free voicemails given for purchasing prepaid phone time expire?
- Introduction to Telmate Phones
- I just received a call from a jail or prison that uses your service, what do I do?
Terms of Use governing use of GettingOut services state that all services are intended to be used by persons over the age of 18.
To continue, please enter your date of birth to confirm you are over the age of 18.
ConnectNetwork.com Account Management Instructions – AdvancePay
Connectnetwork.com account creation and management instructions.
Family and friends of inmates can use the ConnectNetwork.com website to manage their account with GTL. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the ConnectNetwork.com website. The instructions below will walk through creating an account, using an account, and sending e-messages.
How to use ConnectNetwork.com
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Depositing Funds to your AdvancePay Account
Registered users of ConnectNetwork.com who have confirmed their account may log into the ConnectNetwork.com website using the instructions below.
IMAGES
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COMMENTS
If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349.
Provide the Opportunity for On-Premise or Remote Video Visitation. The GTL VisitMe video visitation solution allows federal, state, county, municipal, and private facilities to supplement traditional in-person visitation service offerings with secure on-premise or remote alternatives. This highly scalable solution can help facilities of any ...
If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services).
The GTL visitation management solution, VisitMe Scheduler, is proven to be the most robust and configurable in the corrections market. As an integrated GTL product, the VisitMe Scheduler solution will aid in streamlining a facility's daily operations. For example, VisitMe Scheduler can eliminate long queues in the visitation area by avoiding ...
How do I add another phone number to my account? ... When I visit in the lobby, how do I know which monitor my visit will be on? ... TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. (NMLS #967396)
ViaPath Visitor Web 8.0. Schedule Visits. Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you.
VisitMe is the visitor portal for correctional facilities utilizing GTL's advanced inmate visitation system. Visitor Portal. VisitMe. Inmate visitation scheduling and registration. The system is currently undergoing upgrades. The visitation system is expected to be operational in a few minutes. Your patience is appreciated while our team works ...
Register and create an account with Global Tel*Link (GTL) Please allow up to 24 hours for processing. Once your registration is approved, you will be able to schedule visits. Friends and family with questions regarding this process should contact Inmate Visitation at 786-263-4119. Read the Remote Video Visitation Rules and Regulations
Visit from your Android Phone or Tablet . With the GTL VisMobile App you can register online, schedule and manage your appointments, ... you can contact GTL's Customer Service at 1-855-208-7349. Returning Users Visitor ID or Email; Password; Forgot your password? New Users REGISTER TODAY. Haven't gotten your registration email? ...
If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349.
With the GTL VisMobile Apps you can register online, schedule and manage your appointments, and visit from your favorite Android device. Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location ...
If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349.
From the Manage Visitors page, click the link to request another visitor to become part of your My Visitors list. Enter the Visitor ID in the field provided. Visitor ID's are located under the main heading to the right of the visitor's name on the right hand side of the page. Click the "Make Request" button.
4. Step 1 of the Phone Account setup process would be to add your phone number, including area code, to the fields listed on this page. Once this is completed, you will need to click on the Next button. 5. Next, you will need to associate an address with the phone number that you typed in on the previous screen.
After you scheduled your visit, call the Jail Visits Hotline at (520)351-8114 and request that your scheduled visit be extended. Please make sure you leave your full name, the date and time of the scheduled visit, the confirmation number, and a phone number you can be reached at. Someone will call you back to assist you. .
If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349. Post Id: 6. https://www.drc.ohio.gov ...
Visit from your Android Phone or Tablet . With the GTL VisMobile App you can register online, schedule and manage your ... Visitor Check-in. All visitors need to be checked-in for their visit 15 before the start time. A valid ID is also required at that time. Thank you . All visitation times are Central Standard Time (Picking a 4:00 CST visit ...
The address is 2460 Jackson Pike, Columbus, OH 43223. Please make sure you bring your driver's license and BAR card as it will be verified and scanned into the system. Without these IDs you cannot register as an attorney. Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long ...
ViaPath Visitor Web 8.0. Schedule Visits. Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you.
With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device. Download GTL VisMobile. Post Id: 5. For Customer Service please call 855-208-7349 or email us at [email protected]. * * * * * * *. All visitors need to be active visitors on the offenders visiting list and ...
If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349.
If you wish request this information, please click here accountinformationrequest.gtl.us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349.